Podcasts about qc

SHOW NOTESIn this episode, Ian and I discussed:The weekly business dashboard he built in Claude Cowork that lands in his inbox at 6:00 a.m. every Monday, covering KPIs, cash flow, backlog, and a 13-week forecast.Where AI shows up across his team, from technicians dictating daily project updates in Basecamp to project managers recording every walkthrough and QC.And Why his most effective prompt starts with "I don't know how to do this. Can you please help me?"Whether you're still writing the occasional email in ChatGPT or already building automations across your business, there's something here you can put to work this week. So settle in and enjoy my conversation with Ian Williams. Let's get started! To get transcripts, resources of what was mentioned in the show, and more visit the podcast page on our website at onefirefly.com/au373

Lawyer and data scientist Bennett Borden joins Nick Schutt to talk about the first technological revolution aimed at knowledge work, not factories. Borden traces a path from a 1990s CIA analytics shop to Georgetown Law, Big Law AI chairs, NIST's AI Risk Management Framework, and founding Clarion AI Partners. The conversation covers Iron Man versus Terminator, constitutional AI and QC agents, the reasonableness standard, why society got social media wrong, Utah's mental-health chatbot statute, education tutors that refuse to hand over the answer, and why frontier-model jailbreaks still keep him up at night. Listen to Robots and Red Tape.Why generative AI hits lawyers, consultants, and CEOs firstBuilding agents you can actually control, with telemetry and a QC botRegulation that cannot keep pace, and the common-law test that still doesSocial media's attention algorithm as a warning, not a templateEducation, medicine, and small models trained on a firm's own “secret sauce”Guest: Bennett Borden, Founder & CEO, Clarion AI Partners — lawyer and data scientist at the intersection of law, technology, and data.Subscribe to Robots and Red TapeWatch: https://youtu.be/oLEbBH-qayUPodcast: Robots and Red Tape | Host: Nick Schutt | YouTube: @RobotsandRedTapeAI

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Send us Fan MailVendredi 25 septembre 2026:

Imagine unlocking 20 years of QC data to let AI forecast instrument downtime. John Welsh of Agilent reveals how the Allotrope simplified model and modern lab informatics turn compliance into a competitive edge. Discover why regulated pharma, biotech and med‑tech leaders can't afford to ignore this shift.-------------------------Episode Sponsor: Agilent is a global leader in life sciences, diagnostics and applied markets, recognized for uncompromising integrity in all we do. Our mission is to advance quality of life by focusing our expertise in six key markets: Food, Environmental and Forensics, Pharmaceutical, Diagnostics, Chemical and Advanced Materials and Research.-------------------------Want to stay current with the latest GxP trends? Join our free, enlightening certification webinars at ⁠⁠www.qualistery.com⁠⁠.-------------------------For guest or sponsorship inquiries, contact us at info@qualistery.com.-------------------------

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

QC joins Hannah Brockway for an enthusiastic deep dive into the world of Pokémon, exploring the global franchise that has remained a lifelong special interest.Together they discuss collecting, fan communities, childhood creativity, themed transport, and some of the more surprising corners of the Pokémon world. Along the way, QC reflects on how Pokémon shaped her friendships, encouraged her imagination, and continues to provide opportunities for connection, curiosity and joy.Find QC online:

1-Les Bills ont bien souligner la pendaison de crémaillère de leur nouveau stade 2-Chris Kreider s'est entraîné sur le premier trio 3-Félix Auger Aliassime en action à Qc aujourd’hui 4-Les Blue Jays amorcent le dernier droit de la saison régulière Entrevue avec Justine St-Martin, chroniqueuse sports. Regardez aussi cette discussion en vidéo via https://www.qub.ca/videos ou en vous abonnant à QUB télé : https://www.tvaplus.ca/qub ou sur la chaîne YouTube QUB https://www.youtube.com/@qub_radio Pour de l'information concernant l'utilisation de vos données personnelles - https://omnystudio.com/policies/listener/fr

Send us Fan MailVendredi 18 septembre 2026:

In this Simple CFO Case Files episode, David Richter and Christina Gutierrez pull back the curtain on what they call the number one factor in keeping more money: the relationship between an owner and the right financial partner. They walk through exactly what happens from the first discovery call to being fully onboarded with a CFO who actually fits.David and Christina cover the diagnostic first conversation that figures out whether you need a bookkeeper, a CPA, or a high-level CFO, the internal reports they now run on every new client to nail the match, and the multi-call onboarding that gets you productive fast without repeating yourself. They also speak directly to the owner hanging their head over messy numbers, and why reaching out is something to be proud of. If you've ever felt embarrassed about not knowing your numbers, this one is for you.Timeline Summary[2:39] – Why matching a client with the right CFO is the whole focus of the episode[3:03] – Christina on running operations by thinking of what the client needs first[3:55] – The low default rate as proof the matching process works[4:13] – How Simple CFO grew from David doing everything solo to a systematized seven-year-old company[5:12] – The early frank conversations with Michael about what onboarding needed[6:07] – The diagnostic first call and treating it like a doctor's visit[6:34] – A real example: a developer doing $1M a month who didn't know where to start[7:31] – The key questions that reveal what an owner actually needs first[8:26] – The three internal reports run on every new client: management brief, sales brief, and a QC review[10:34] – Christina's message to owners who hang their head over their numbers[11:44] – The Gap and the Gain and measuring gains instead of gaps[12:20] – Why the client success manager watches the calls so you never repeat yourself[13:23] – Why matching isn't a round robin, but a personality and needs-based technique[15:25] – Cutting the sales-to-onboarding-to-CFO timeline so busy owners don't waste weeks[15:45] – The battle plan call where you put your goals in front of your CFO[16:21] – The orientation call with an owner on how to get the most from a CFO relationship[17:17] – Why investing in a CFO is really an investment in you as a CEO[18:34] – How the reports go deep on delivering good and bad news to each owner[19:14] – The event attendee whose favorite call of the week is sparring with his CFO[20:25] – Why building trust from the first call matters so much with finances5 Key TakeawaysThe Relationship Is The Real Factor — Keeping more money comes down to being paired with a financial partner who fits you. Simple CFO's low default rate on matches is the proof that the fit matters.The First Call Is A Diagnosis — Like a doctor, the intake conversation figures out whether you need bookkeeping, tax, a CFO, or all three. A developer doing $1M a month may still not know where to start.Reports Drive The Match — Three internal reports on every new client, a management brief, a sales brief, and a quality review, mean your CFO already understands your business and personality before the first call.Don't Hang Your Head — Owners often go quiet and embarrassed about messy numbers. Christina's message: be proud you built the business and had the nerve to ask for help. You're rarely the worst situation of the week.A CFO Is An Investment In You — Beyond the numbers, a good CFO makes you think and operate like a CEO. The orientation call trains you on what to ask so you get real value from every meeting.Links & ResourcesSimple CFO — https://simplecfo.comProfit First for Real Estate Investing Free Workbooks — https://pfreiworkbook.comProfit First for Real Estate Investing by David Richter — https://profitfirstrei.comThe Gap and the Gain by Dan Sullivan and Benjamin Hardy — https://www.strategiccoach.comEnjoyed This Episode?If David and Christina made you realize the embarrassment keeping you from calling a financial partner is the very thing holding you back, that's worth acting on. Share this episode with an owner who's been avoiding the conversation, and follow the show and leave a rating and review so more real estate investors can find these Case Files.

We catch up with Carson, the founder of Jahpoo, on how a frustrating start in public land duck hunting turned into a motion duck decoy company built through trial, error, and pure persistence. We dig into the real work behind product development, why “process” matters more than hype, and how hunters' expectations shape what sells. • Miller Lite vs Busch Light culture and why marketing sticks • The “Busch Latte” story and teal color coincidences • Carson's path into duck hunting through his Lab and early struggles • How Jopu got its name from a Grinch misheard joke • Social media highlight reels and realistic expectations for new hunters • The true costs and barriers to entry in duck hunting • Why product development never goes to plan and what delays really look like • Expanding decoy species, paint schemes, packaging, and QC realities • Bootstrapping the business, career pivots, and fundraising lessons • Backyard manufacturing chaos and the mural artist warehouse solution • Decoy detail debates and the truth about “selling to the hunter” • Where to find Jahpoo online and how to reach out Want to Duck Hunt in Arkansas? Call Kade at Delta Thunder Outfitters at 870-926-7944 DM One Hell of Life podcast on Instagram or TikTok to enter the monthly listener drawingCall or text 850-251-8650 or visit www.floridaducks.com to book your trip, Williamson OutfittersUse code ONEHELLOFALIFEOUTDOORS for 15 percent off your order @ www.froggtoggs.comDirty Duck Coffee: use code onehellofalife15 for 15% offFollow us on instagram! https://www.instagram.com/onehellofalifepodcast/?hl=en

NEWS: Court orders Romualdez transferred to QC jail | Sept. 15, 2026Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribe Visit our website at https://www.manilatimes.net Follow us: Facebook - https://tmt.ph/facebook Instagram - https://tmt.ph/instagram Twitter - https://tmt.ph/twitter DailyMotion - https://tmt.ph/dailymotion Subscribe to our Digital Edition - https://tmt.ph/digital Check out our Podcasts: Spotify - https://tmt.ph/spotify Apple Podcasts - https://tmt.ph/applepodcasts Amazon Music - https://tmt.ph/amazonmusic Deezer: https://tmt.ph/deezer Stitcher: https://tmt.ph/stitcherTune In: https://tmt.ph/tunein#TheManilaTimes#KeepUpWithTheTimes Hosted on Acast. See acast.com/privacy for more information.

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

NEWS: Doctors differ as Romualdez is committed to QC jail | Sept. 11, 2026Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribe Visit our website at https://www.manilatimes.net Follow us: Facebook - https://tmt.ph/facebook Instagram - https://tmt.ph/instagram Twitter - https://tmt.ph/twitter DailyMotion - https://tmt.ph/dailymotion Subscribe to our Digital Edition - https://tmt.ph/digital Check out our Podcasts: Spotify - https://tmt.ph/spotify Apple Podcasts - https://tmt.ph/applepodcasts Amazon Music - https://tmt.ph/amazonmusic Deezer: https://tmt.ph/deezer Stitcher: https://tmt.ph/stitcherTune In: https://tmt.ph/tunein#TheManilaTimes#KeepUpWithTheTimes Hosted on Acast. See acast.com/privacy for more information.

Send us Fan MailVendredi 11 septembre 2026:

ANTIC Episode 130 - The Tongue-Twister Episode In this episode of ANTIC The Atari 8-Bit Computer Podcast… We trip all over our own tongues trying to bring you all the news fit to print in the Atari 8-bit computer world… READY! Recurring Links  Floppy Days Podcast  AtariArchives.org  AtariMagazines.com  Kay's Book "Terrible Nerd"  New Atari books scans at archive.org  ANTIC feedback at AtariAge  Atari interview discussion thread on AtariAge  Interview index: here  ANTIC Facebook Page  AHCS  Eaten By a Grue  Next Without For  What we've been up to Diskmenu manual - archive.org/details/apx-diskmenu-manual  30th anniversary of Classic Computer Magazine Archive - AtariMagazines.com:  Discussion - https://forums.atariage.com/topic/391744-30th-anniversary-of-classic-computer-magazine-archive/  Atari Yahoo Groups archives: https://archive.org/details/@savetz?query=atari+yahoo+group  https://archive.org/details/@savetz?query=identifier%3Ayahoo-group*&and%5B%5D=mediatype%3A%22texts%22  Atari Usenet group archive additions - https://archive.org/details/ANTIC_podcast_extras?tab=collection&query=usenet  MPP MicroportXL board manual - https://archive.org/details/Supra_Microport-XL_for_Atari_manual  New Atari Legacy magazine -  ​​https://atarilegacy.com/  Recent Interview Shows  Interview index:  here  https://ataripodcast.libsyn.com/antic-interview-459-mike-lorenzen-atari-program-text-editor-pitfall-ii  https://ataripodcast.libsyn.com/antic-interview-460-tim-jenkins-cheating-at-roulette  ANTIC Interview 461 - James W. Burley, APX Data Base/Report System  ANTIC Interview 462 - Bob Fraser, APX Insomnia, Supersort, De Re Atari  https://forums.atariage.com/topic/392145-bob-fraser-disk-trove/  New & Updated Games AstroSmasher!, Atari 8-bit computer game made with AI inspired by Intellivision's classic title Astrosmash! - by gimmee99 -  https://forums.atariage.com/topic/391594-saturday-fun-astrosmasher/  Texas Hold 'Em - MultiPlayer Game by MassiveRobot - https://forums.atariage.com/topic/391615-texas-hold-em-multiplayer-game/  FujiRealm Playable Demo MORPG Released for FujiNet by mozzwald - https://forums.atariage.com/topic/391580-fujirealm-playable-demo-morpg-released-for-fujinet/  New & Updated Software FujiLink — A FujiNet Driver for SpartaDOS X 4.50 by Piotr D. Kaczorowski - https://forums.atariage.com/topic/391472-fujilink-%E2%80%94-a-fujinet-driver-for-spartados-x-450/  Kat5200 emulator - https://t.co/HH0p6DtNaO  Mailbox protocol adapter with GMAIL and IMAPS support by Thom Cherryhomes - https://forums.atariage.com/topic/391551-mailbox-protocol-adapter-with-gmail-and-imaps-support/  FujiGPT - an LLM client for Atari FujiNet by HanJammer: https://forums.atariage.com/topic/391346-fujigpt-an-llm-client-for-atari-fujinet/  https://github.com/HanJammer/FujiGPT  ATRaction – ATR/XFD image manager - https://forums.atariage.com/topic/392013-atraction-%E2%80%93-atrxfd-image-manager/  d/BASIC for d/OS - Raj S Madugula - https://forums.atariage.com/topic/392300-intro-to-king-dos-atari-130xe-a8picocart-and-me-60fps/  Publications Atari Insights - https://www.ataribasics.com  Compute's Gazette - https://www.computesgazette.com  End of the rainbow https://amzn.to/3RZSV6z  Atari Projects:  https://atariprojects.org/2026/06/28/benchmark-your-atari-8-bit-computers-using-basic-15-30-mins/  https://atariprojects.org/2026/07/04/learn-about-scanlines-using-peek-in-atari-basic-5-10-mins/  https://blog.archive.org/2026/08/27/a-computer-history-time-capsule/  New & Updated Hardware JUST_POKEY from Lotharek: https://forums.atariage.com/topic/391270-just_pokey-from-lotharek/  https://lotharek.pl/productdetail.php?id=431  The Company That Calls Itself Atari https://kotaku.com/atari-and-universal-sign-movie-deal-for-10-video-game-adaptations-including-pong-asteroids-and-missile-command-2000719087  Other Jeffrey Stanton died  https://smmirror.com/jeffrey-stanton-leading-venice-beach-historian-who-authored-coney-island-of-the-pacific-passes-away-at-79/  https://www.atariarchives.org/agagd/  Tom Hudson - https://www.legacy.com/us/obituaries/legacyremembers/thomas-hudson-obituary?id=54708986 FujiNet NOS Introduction Video (YouTube) by Thom Cherryhomes: https://forums.atariage.com/topic/391452-fujinet-nos-introduction-video-youtube/  https://www.youtube.com/watch?v=1-1PJEkK2ck  FujiNet NOS Introduction PDF - https://forums.atariage.com/topic/391386-fujinet-nos-introduction-pdf/  FujiNet Programmer's Guide PDF - https://forums.atariage.com/topic/391365-fujinet-programmers-guide-pdf/  If you would like to receive regular FujiNet updates, please consider subscribing to fujinews.substack.com All user manuals are available on this page: fujinet.online/getting-started. For your convenience, here are direct links to each manual here: FujiNet for Atari Owner's Guide  FujiNet NOS (for Atari) (Introduction to the FujiNet Network Operating System)  FujiNet for Apple II Getting Started Guide  FujiNet for Coleco ADAM Set-Up Manual  FujiNet for Tandy Color Computer Getting Started Manual  FujiNet for RS232 on MS-DOS Guide to Operations  Brewing Academy back in business: https://forums.atariage.com/topic/390695-all-brewing-academy-inventory-is-being-sold-please-read-for-details/ Soft launched with a lot of the easier products – TheBrewingacademy.com is up and running! Atarimania update: https://forums.atariage.com/topic/392305-new-atarimania We are happy to announce the launch of the new version of Atarimania! https://atariprojects.org/2026/08/23/explore-the-new-atarimania-website-10-15-mins/  Upcoming Shows Vintage Computer Festival GB 2026 - September 11-13 - Aintree Racecourse, near Liverpool, United Kingdom - https://www.facebook.com/events/25457837877216829/  Vintage Computer Festival Midwest - September 12-13 -  Schaumburg Convention Center in Schaumburg, IL - https://vcfmw.org/  Portland Retro Gaming Expo - October 9-11 - Oregon Convention Center, Portland, OR - https://retrogamingexpo.com/  VCF Montreal - November 7-8 - Champlain College Saint-Lambert, Saint-Lambert, QC - https://cvcfed.org/vcf-montreal-2-0/  YouTube Videos Messy Atari 800XL comes in for a refit - FlashJazzCat - https://www.youtube.com/watch?v=GPfGf8xbkBg  Level demo by Agenda (Atari 8-bit computers) - Philsan - https://www.youtube.com/watch?v=U4rid6qTsGw  The Atari Console You've Probably Never Seen - RETRO is the new black (Wolfgang Kierdorf) - https://www.youtube.com/watch?v=_gYwQssg6eQ  AUTCODE Invaders

334MotionMan is a Montgomery, Alabama artist who is only one year into taking music seriously but is already focused on making an impact both through his artistry and within his community. His single “Crossroads” opens the door to a deeper conversation about the personal decisions and turning points that have shaped his journey. Early opportunities such as performing at the Daze Summit and appearing on a QC show in Atlanta have given him valuable experience while introducing his music to new audiences. In this interview, 334MotionMan speaks candidly about Montgomery's music scene, including competition between artists, the need for greater unity, and how crime can affect those trying to build careers in the city. His purpose also extends beyond music. Alongside his fiancé, he is developing Amber Village, a nonprofit initiative centered on giving back and helping people overcome addiction. 334MotionMan discusses why that mission is personal and important to him, how he balances music with community involvement, and what he hopes to represent as his career continues to grow.

High-end design meets cross-border reality. Welcome to the masterclass in importing world-class home furnishings from Asia—without losing your shirt to logistical nightmares and factory missteps.In each episode, we uncover what it takes to navigate the global supply chain like a veteran:Material Mapping: Aligning your design vision with regional specialties, from Indian architectural metalwork to Southeast Asian woven fibers.Production Precision: Building airtight spec sheets and defining the ultimate "golden sample."Margin Protection: Mastering staged QC inspections, critical shipping terms, and defensive packaging that keeps moisture and transit damage out.Don't let freight delays and quality drift derail your margins. Subscribe to bridge the gap between initial sample and scaled production.Learn more with our blog https://mondoro.com/how-to-source-quality-asian-home-decor-without-making-costly-mistakes/

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Speaks Volumes continues Season 3 with a mastering engineer who wanted the job before she'd ever really seen it done. She just knew it was mysterious, and that was enough.Idania Valencia grew up in Mexico City, picked mastering as her goal before finishing school, and got turned away by Sterling Sound's internship program only to land the job anyway by showing up in person and leaving a resume. Eleven years later, she's still there, now out of the New Jersey facility and into Sterling's LA room.Dan Coutant and Mat Leffler-Schulman talk with Idania about the years of QC work under Tom Coyne that actually taught her to master, the tiny EQ moves that get masters approved or rejected that "nobody" else can hear, her LUFS targets and honest take on the loud-reference epidemic, and how burning out on an insane schedule led to fibromyalgia, therapy, and a real sense of balance, plus what it's actually like trading Sterling's tight-knit East Coast culture for LA's more open one.Music in this episode: "Strawberry Moon" by Nashville artist Maddie Ettrich.About Our GuestIdania Valencia is a mastering engineer at Sterling Sound, where she has worked for 11 years, starting as a production engineer for Tom Coyne. Originally from Mexico City, she studied music composition at Academia de Música Fermatta before Full Sail University's recording arts program, and now works out of Sterling's Los Angeles location. Her mastering credits include Sam Smith, Shawn Mendes, Charli XCX, Ariana Grande, Coldplay, and Of Monsters and Men.Topics We CoveredThe backup plan that wasn't. Growing up around music through her non-musician, bohemian father, choosing composition for college, and her parents' insistence on a backup plan that happened to sound like "an engineering" degreeFinding mastering on purpose. Trying recording and a physically demanding, male-dominated live-sound gig first, and being drawn to mastering specifically because it was the mysterious, unexplained part of the processThe resume that got the callback. Applying to every studio in New York, getting turned down by Sterling for an internship, and going in person anyway with a resume in a nice folderTrained by QC, not theory. Years assisting Tom Coyne, mentored by Aya Merrill and Will Quinnell, learning to tell the difference between a mix problem and a mastering problem one distortion at a timeThe moves nobody else can hear. EQ changes so small other engineers insist they're inaudible, but they're the difference between a master getting approved or rejected. Feel and instinct over pure technical processStacking limiters. Why she sometimes runs two or three limiters instead of one, same type or different, for more control than any single limiter gives herLUFS, true peak, and the loud-ref epidemic. Her real-world targets (around -8 to -6 LUFS depending on genre), rarely applying true peak limiting herself, and her nuanced take on loud references: it depends entirely on who the mixer isBurnout, fibromyalgia, and finding balance. The insanely paced years assisting Coyne and then Randy Merrill, the chronic pain that followed, and the therapy and boundary-setting that got her to a healthier placeNYC vs. LA. Sterling's self-contained East Coast culture versus the more open, curious engineering community she's found since moving, and why Mexico City always felt more like LA than New York ever didLinksSterling Sound: https://www.sterling-sound.comIdania Valencia at Sterling Sound: https://www.sterling-sound.com/engineer/idania-valenciaIdania's Mix with the Masters mastering workshop: https://mixwiththemasters.com/masters/idania-valenciaRose Gray, "Club to Your Arms": https://rosegray.lnk.to/clubtoyourarmsAcademia de Música Fermatta: https://www.fermatta.edu.mxFull Sail University: https://www.fullsail.eduMaddie Ettrich: https://www.maddieettrich.com

With Alex in Australia, Mo and Mara are back at it to kick off a brand new work week for all of you! It's GTWM the Podcast Year 15 Episode 51!  We take two Manila based calls in this epthat brings the best out of our hosts. Let's go!Caller #1 is Miguel 36yrs Manila.  Miguel has been contemplating self-harm as he tries to recover from a breakup with his ex of 7 years.  While he still has to work withher and he continues to "stalk" her social media, what can he do to get back on the road to recovery?Caller #2 is Shiela 42yrs from QC. Shiela met a guy online last week in Japan.  For 10 intense hours, they bonded and all hisgreen flags were so green it has the hosts a little too worried.  Is he love bombing her?Send money to the Philippines with Sendwave

What did Dr. Deming really mean when he said to "cease dependence on mass inspection"?    In this episode, Balaji Reddie and host Andrew Stotz unpack why one Ford manager's decision to fire his inspection team missed the point entirely. They explain how inspection can help leaders understand and improve the process, rather than simply sort good from bad.    They also explore why Deming's 14 Points must be understood as a system, including his evolving call for cooperation and win-win thinking among employees, customers, suppliers, and even competitors. Whether you are new to Deming or have studied his work for years, this conversation offers a sharper way to think about quality, systems, and improvement.   TRANSCRIPT 0:00:02.0 Andrew Stotz: My name is Andrew Stotz and I'll be your host as we dive deeper into the teachings of Dr. W. Edwards Deming. Today I'm continuing my discussion with Balaji Reddie, an educator and trainer in the teachings of Dr. Deming and quality management generally. Balaji, how are you doing today?   0:00:25.1 Balaji Reddie: Oh, I'm doing good. We're meeting after a small little gap, and in the interim I think a few things happened. One of the major things, I think you and I were really happy to see that Bill Scherkenbach sent us a lovely photo. So Bill, if you're listening to this, thank you so much, of course we thank you for the photo. We mentioned the last time or rather when we were speaking that I said that there used to be a group of people that used to meet over the weekend. I don't know what the actual protocol was, but all of the so-called core Deming people, you know, like Gipsie Ranney and Nida Backaitis, I hope I'm getting the names right, Barbara Lawton. And I remember Henry Neave saying he was a part of that. So I didn't see that in the photo. So, maybe one of the weekends he was there over in America and so he was there because he mentioned this. And so Bill very kindly said what it was christened. It was christened the Cosmos Club. And then he shared a photo. So Bill, thank you so much. And also helping us identify most of the people in that photograph. If sometime we could share it with the Deming Institute, if they could show it as part of the... If ever we convert this into some kind of video later on with some slides and things like that, they could add that in.   0:01:53.0 Andrew Stotz: Yeah, it's still wonderful.   0:01:53.7 Balaji Reddie: That was wonderful. Yes.   0:01:54.9 Andrew Stotz: It's a great picture. In fact, I'm gonna just make sure that I download it for today's episode.   0:02:00.9 Balaji Reddie: Yes, yes.   0:02:01.7 Andrew Stotz: Because I'll supply it to the Institute and ask Bill if we can use it. Let's see.   0:02:08.4 Balaji Reddie: Yeah, I mean, I presume that he would want us to ask, but he is very big-hearted. I think he wouldn't mind at all.   0:02:14.7 Andrew Stotz: He looks like a spring chicken in that picture. [laughter]   0:02:17.2 Balaji Reddie: Oh, yeah, all of them. There was Joyce Orsini too there. It was nice to see the whole jing-bang gang, as they call them, [laughter] the Cosmos Club. But wonderful. So, yes, so last time we were discussing point number one and we saw his interpretation in the broadest sense of constancy of purpose. I shared also what he was saying towards the end of his life that he said, "Create and publish the statement of the aims and purposes of the company or other organization." So he was envisioning that it's no longer one company. It's a family of companies working together. And so there has to be something that binds all these companies together because today's business is very complex. The family is actually globally dispersed. And so there has to be a common thread that links all of these organizations together and that has to be the statement of purpose. Why do we exist? Each could have their own, you know. Because that's what Deming said in the word interdependent components of a system. And interdependent means being independent and mutually dependent simultaneously. So independent does not mean isolated. It means autonomous, that means you go by yourself. You could have your own purpose, but you need to align it with the purpose of the companies you're actually contributing to, which is amazing. So he asks us to look at it that way. And he said that the purpose should be to impact people in the broadest sense of the term. And you, in fact, brought that up, that quality, and we saw what he meant by quality. And then I think we discussed the purpose of educational institutions, et cetera, et cetera. What should they be?   0:04:07.5 Balaji Reddie: So that was point one. Now we get to point two. And I'll start with the original wordings which he wrote in 1986. So let me just pull that up here. He says here that, "Adopt the new philosophy. We are in a new economic age." And then he very specifically states, "Western management must awaken to the challenge, must learn their responsibilities and take on leadership for change." Now, let's look at it both ways because in 1990 he reworded this completely. But let's get back to what he meant in 1986, the new philosophy. Now, what was the new philosophy? What did he mean then? Recently I heard, or I think I saw, Dr. Joseph DeFeo, that is the current CEO of Juran Institute, release a version of the 14 points, or rather saying that these were Dr. Deming's 14 points. And I saw what he wrote there about point number two, which was his interpretation. Now, when I look deep, actually, it looked more like Dr. Juran's interpretation of the 14 points. Incidentally, talking about Dr. Juran and the 14 points, it's no secret that Dr. Juran always said that Deming did not speak much about management, he spoke only about statistics, blah, blah, blah. But there was, if you know, part of the inner circle of Dr. Deming was Dr. Myron Tribus. And Myron Tribus, if you know, was a director at MIT for some time, right? And around the time Deming was there at the Center for Advanced Engineering Study. And when... He, of course, went and met Dr. Juran to speak to him about the 14 points, and then they had a discussion for half a day on the 14 points, and Dr. Juran agreed with every single one of them. He said, "Yeah." He said, "He's spot on." But then he said that he never spoke of management then, and so he stuck to his version that he taught statistics to the Japanese. Anyway, let's leave that aside.   0:06:19.0 Balaji Reddie: But when he spoke about point two, and that's what Juran's interpretation was, that the new philosophy was quality should be the basis for running a business. That was the new philosophy, right? And he said that top management, of course, Deming always said that top management should be involved because unless that happens, nothing happens inside the company. So the new philosophy, what now we interpret is what Dr. Deming was trying to say in 1986, was "quality is the basis for running an organization," right? And quality, again, what we discussed last time, in the broadest sense of the term, not just of a product or a process, but the way you conduct yourself as a business, as a people. So that was the new philosophy. And he said that you should take on leadership for change, and he aimed it at Western management at that point in time, right? So that was the 1986, and he goes on to explain that, saying that we are living with commonly accepted... Because he was trying to shock the Americans at that time, right? If you try to realize when they woke up to quality in the 1980s, primarily to be... I mean, to their credit, to the American businesses, that they were doing a lot of course correction. They realized that they had done things wrong for 20 years, and a lot of course correction started happening, and they started seeing benefits. So they started interpreting that as improvement when actually it was just a correction. And I think Deming wanted to bring in that shock treatment to them, and he said improvement is not enough, right? So at that point in time, that new philosophy was basically that, okay, you're doing it right, but it's not enough. And that's why it has to come from the top. So top people have to be involved. And that was how they interpreted this.   0:08:12.1 Balaji Reddie: And we also looked at it that way. But in 1990, he changed the wordings of the point two, and that was in light of what he had started professing, which was a System of Profound Knowledge. So I'll just read out what he wrote in 1990. He says now, "Adopt the new philosophy of cooperation and win-win, in which everybody wins. Put it into practice and teach it to your employees, your customers, your suppliers, and" why not "your competitors." So that was, I think, the new philosophy. Much of the stuff, if you start seeing, Andrew, when I look at all the 14 points, the 14 points have to be interpreted through the 14 points.   0:09:06.7 Andrew Stotz: Right.   0:09:07.8 Balaji Reddie: You need to understand the purpose of each point. You need to understand that they're a system. And that's why you can't just read them sentence by sentence and want to implement them, if you know what I'm trying to say here. They're a system by themselves. So you need to interpret them the right way and through the 14 points... I don't know if I'm making sense to you, but that's exactly how these are. He wanted it to be that way. So you can never tell that you've understood it completely. You're getting me? You're learning something new about it every single day. And as you start looking at things around you through the lens of Profound Knowledge, you will see things differently. And sometimes you see some gaps with the sentences that Dr. Deming was uttering, and then you say, "Okay, okay, this, this, this, I understood it now. I need to make this correction." Right? And so you can never say that I've completely understood them. I mean, after all these years, still reading Out of the Crisis, still doing the series with you, has been a catharsis for me. It's revisiting these things all over again. This, despite the fact that I've been teaching this regularly to my students for the last 20-plus years, it's still new for me.   0:10:24.4 Andrew Stotz: And so could I describe what you just said about interpreting it within the system is that really, that's the thing about systems thinking, is that you can no longer look at an individual part. Every time you get a deeper meaning or understanding of an individual part, that changes the way you view the overall system and the interconnectedness of everything.   0:10:48.6 Balaji Reddie: Exactly.   0:10:48.9 Andrew Stotz: Where life would be much more easy if we could just, "Okay, I understand that one thing deeper and deeper. I can make a control chart better and better and better."   0:11:01.1 Balaji Reddie: So, it's crazy. And this realization came on me way back in, I think around '98 or '99, when I was teaching this, the 14 points, for the third or fourth time. I think I mentioned this in episode one and two, where I told you that it was very easy for me to teach the works of Philip Crosby, very easy to teach the work of Dr. Juran, because they gave methods, they gave steps. But Dr. Deming didn't give anything. You just couldn't show the wording on the slide and get away with it. You had to explain what he wanted us to do. And then, I mentioned this before, you can go back and listen to that episode, but I said that it suddenly struck me, "God damn it, these points are a system." And when I was describing this and I explained this to Hazel Cannon, and she said, "We call this in Deming-speak an 'aha' moment. You had your 'aha' moment." She said, "That's the beauty." She told me once that in the middle of the night, at 3:00 in the morning, she understood what he was trying to say, and she called up Dr. Deming.   0:12:11.3 Balaji Reddie: And he was very, very patient. He listened to her. And she said, "I'm sorry. I..." He said, "I knew you'd understand." That's all he said. So he used to be very happy when people used to call back and suddenly say, "We realized it now, what you were trying to say then." So it's a moment of realization. So this point to... If you read some of the notes that he gave to the Japanese in 1950, and incidentally, it's they who made the notebook and then he added on to it, if you know, Elementary Principles of the Statistical Control of Quality, first edition and then the second edition. And when they made the first edition, they had actually done this without his permission. But when they told him that we made these notes, they thought that he would be a little upset because of copyrights, blah, blah. But instead he was so happy that they'd done that, he actually helped them with the second edition. And if you read those notes, a lot of things there where he was speaking about cooperation, about understanding people. So that may not have been explicitly stated by him in his lectures in Japan, they understood it. Right? And that's a very... I don't want to sound communal here, but a very Asian way of looking at it. Because our languages are very metaphorical, so we always look for different meanings to the statements being uttered. And we always look out for what has this person actually not said, which I... Or rather, yeah, has not said, which I have not heard, but I need to hear. Right?   0:13:46.5 Balaji Reddie: So that's amazing, how they looked at what he was saying. I'll give an instance here where he talks about the use of the control chart, and he says that you can use it for training a worker. And then if you see that before and after training, there's been no change in the control chart, well, then the worker's attained his optimum. Then use that worker somewhere else. He talks in a very positive way about understanding people. And then going back to what we spoke in our second episode about the principles of leadership, it comes back there, that choose people in the right way and optimize all of their aims, hopes, et cetera. So coming back here, the new philosophy, basically, now we can interpret it as what he intended it to be in 1990. He said, "Win-win." But the original wordings are also... You don't replace it, you add on to it, right? So we look at it this way, that he meant that quality should be the center point of running your business. People at the top should be involved. And now we talk about cooperation, win-win. And he says this, "Teach and practice this." Now, all these things are easier said than done. We know that. But we should make an attempt. So employees, your customers, your suppliers, and your competitors. Sometimes it could be funny, right? You go up to your competitor and you say, "Look, I think we've done enough of this, going at each other's throat. Let's get together to do something." And obviously the other person will say, "What's the agenda?" They'll think you have some hidden agenda. So it's gonna be difficult when you start doing this. But I think that's become... Slowly people are warming up to that idea of being close to your competitors and learning with them and from them. Right? We don't look at them as a rival in the true sense, trying to cut the other guy down and things like that. But that's the way it is. And if you say that it's a cutthroat thing, but we need to have some things in common before we decide to branch out and go our own way. Right? So there has to be some kind of a cooperation so that win-win... But main thing is to win, that is, everyone wins. He says, "Some may win less than others, but we all win just the same." So the whole purpose was that. Yeah.   0:16:02.4 Andrew Stotz: It's interesting because I remember hearing that when I was younger and the first thing is cooperating just within a team. The second one is cooperating maybe within a department. Another one is cooperating within a business. And then... That's already hard enough to get to. And then he talked about cooperating within an industry. And of course, there are anti-trust laws in America, which he wasn't talking about colluding on prices to take advantage of the position against the customer. But he was also... I think if we look at AI right now, the development of artificial intelligence, and to what extent could the industry work together to safeguard, for instance, or to understand the development of the energy needed to do this, you know.   0:16:54.4 Balaji Reddie: Yes.   0:16:55.3 Andrew Stotz: Or how do countries across the world work together to make sure that one doesn't have an unfair advantage with AI or with energy or that type of thing? So, yeah, it was definitely interesting when I first heard it. But as I look at it now, I get what he's saying about the industry cooperation.   0:17:15.3 Balaji Reddie: Yes, I saw this in our country, in India, where you had the rival mobile service providers getting together and realizing that the hardware needed was the same, the software would be different. So they got together and created a company, you heard that right, a company, that set up mobile communication towers. So there are no multiple towers everywhere for each mobile provider. There's one set of towers, and it was a separate company. And by the way, that company went on to win the Deming Prize.   0:17:48.0 Andrew Stotz: Interesting, interesting. It's interesting that the concept for point number two is... And sometimes I read it and I think, "Adopt the new philosophy." It's kind of obvious, isn't it?   0:18:04.1 Balaji Reddie: Yeah. [laughter]   0:18:05.8 Andrew Stotz: And that's where part of what you're talking about, about understanding all of it through the Deming 14 points lens.   0:18:13.7 Balaji Reddie: Right. Yes.   0:18:14.9 Andrew Stotz: But I can also think... I wanted to highlight back for those people that weren't around at that time. I graduated from university in 1989. I went to work at Pepsi. And so Out of the Crisis came out about 1986. And I remember during my years at university, the Japanese were just killing the American car manufacturers. And the motorcycle companies were killing... Honda and the others were killing Harley-Davidson.   0:18:43.2 Balaji Reddie: Right.   0:18:43.5 Andrew Stotz: Even to the extent that Harley-Davidson and others went to the government to try to get Reagan to give them tariff protection, which he did, in fact. But there was a huge debate I had in class, I remember, about protection versus competition. And it just highlights what was going on. And so Out of the Crisis, as you mentioned, the title, just the idea of shocking people to say, "We're in a crisis," I think at that time it was really apropos. And also the other part is he's talking about Western management.   0:19:21.1 Balaji Reddie: Yes.   0:19:21.4 Andrew Stotz: Western management. And now you look at... Japan was really doing great at that time. And now we have Japan and China that's also made huge strides. And so it's just so fascinating that he was directing it at Western management for sure, that we've got to fix things. And sometimes I look back and I think, "Oh yeah, Western management learned and improved," because we've got so much innovation going on in America as an example and all of that.   0:19:52.6 Balaji Reddie: Right. Right.   0:19:53.4 Andrew Stotz: But sometimes I look at the developments of the Chinese or Japan and I think, "Hmmm...Did we learn? Did we learn?" Look at the trade balance, look at the amount of debt, look at that in the US and you think, "I don't know." I'm curious, how would you score it?   0:20:09.5 Balaji Reddie: Yeah, I mean, that's just what I had to say. So the whole approach towards this whole thing being holistic, not just looking at it from a very narrow point of view and realizing that we need each other, we can't do without... We call them competitors, but they are also helping us do a better job. They're pushing me to look out for what I'm good at and I don't have to put somebody else down to show myself as big. And if I contribute to the industry in a very big way, not only do I gain, others gain, and if I share, then they would also share with me, right? So that realization, I think, is coming in. And if you think about this, it was very interesting, the mathematician by the name John Nash, if you remember him, he actually postulated this in terms of mathematics in 1950, and he got a PhD from Princeton for this. Now, I would give full credit to the jury listening to his dissertation, defending his thesis, that you had to do this because, interestingly, he gets a Nobel Prize for that in 1974. It took 24 years for the world to figure out what he was trying to say. And you want to go read that, he was thinking win-win.   0:21:41.7 Balaji Reddie: So I often wondered if Dr. Deming, John Nash, did they know each other? Obviously, they didn't, but they were thinking and saying the same thing in two different parts of the world. He was doing that here in the US and Deming was talking about this there in Japan, and he was talking about telling the Japs that Japan must see itself as a system. And so all their companies actually work together. We see them as versus; they don't see each other as versus. You're interestingly saying this about the two-wheeler companies, the bikes... In India, we had just one or two bikes before the four Japanese companies came in. It was Suzuki, Honda, Kawasaki, and Yamaha. And they tied up with different Indian companies. Now, of course, after a long time, they've all gone their separate ways. But as a teenager, I remember these. And the funny thing was all four motorcycles were different and all four sold well. All four. And they sold in different parts of the country.   0:22:43.8 Balaji Reddie: I can tell you this firsthand because just after I completed my engineering, I was looking for a job. So I had some time to myself and my mother's friend, she ran a market research agency and she just called up one fine day and said, "Would Balaji care to do this market research for me? It's about bikes." So I had to travel north, south, east, west and tape a conversation with bikers asking them which motorcycles they liked among these four. And these four, the plants were set up at four different places in our country. So north, south, east, west, typically, you know how vast India is in that sense. And the one... It was very interesting. The bikes that were made in the north were sold very well in the south, and some made in the south were sold very well in the west. It was crazy. But there was, of course, one motorcycle that would always stand out and people would say that, "Yeah, this is the one which really..." But that would always be the case. But by and large, everyone did well. Looking back, I say that, wow, they were practicing this without us knowing it.   0:23:51.6 Balaji Reddie: And even now, if you know, I don't know whether this happens outside of India, but Suzuki and Toyota in India have collaborated with each other to use the car body, if you know what I mean. The insides would be their own inside. Suzuk... Maruti is the name of the Indian company that's tied up with Suzuki Motor. So you have Maruti Suzuki and Toyota. They have common bodies, names are different, but the inside is Toyota technology and Suzuki technology. So they've decided, they just realized that they need each other, right? And they're doing exceedingly well, both. Just both.   0:24:33.7 Andrew Stotz: Sharing the platform.   0:24:36.0 Balaji Reddie: Yeah. It's crazy. And you don't start bothering so much about trying to defend yourself, right? You go ahead and focus on what you're good at. So this point two, the new philosophy, what it meant before and what it means now, I would not say it replaced it, but it's just added on to it, where he said that top management should be involved. That was the new philosophy, that quality has to come from the top. Western management waking up, et cetera. The Western managers to see quality is the basis for running your organization. It should be your strategy. And he just says as an extension of that strategy, we need to get together and cooperate and think win-win. So that's the new philosophy. It takes us, he always says, a new reward system would come in. It would be a better applied science. You can read that in The New Economics, that what is the purpose of this entire new philosophy, The New Economics, where he explains this.   0:25:39.2 Andrew Stotz: Yeah.   0:25:41.4 Balaji Reddie: In a nutshell is point two. So the purpose was to shock the Western management at that point in time, but also in a different sense, try to open the eyes of people even now that please don't think small, think big, right? The new philosophy tells us look beyond the boundaries that you've artificially created and see what you can do with the others, including your competitors. And don't look at them as adversaries, rather than partners in something that both of you will grow. Maybe not evenly, but you will grow. So that was...   0:26:18.7 Andrew Stotz: Yeah. One last thing for me on that is just the idea that he reinforces the focus that quality is, the key is the customer in that process of quality.   0:26:33.8 Balaji Reddie: That's right. That's right.   0:26:34.4 Andrew Stotz: As opposed to it's not about quality, quality, quality, control charts and QC circles and all that. It's about what is quality in the eyes of the customer and how do we better deliver that. So that always gave me so much comfort when I learned what he was teaching, that he wasn't just... It wasn't all about quality and tools. It was about quality in the eyes of the customer.   0:27:00.8 Balaji Reddie: Right. So that's why he said tools are just 3%. And you can be 100% excellent at the 3% and still run out of business, right? He always said that. So you need to apply this in the broader sense of the term. So that was...   [overlapping conversation]   0:27:08.5 Andrew Stotz: Yeah. And the problem is if you don't understand the system and you don't understand the whole teaching, then even if you're good at the tools, you may misinterpret from the tools.   0:27:25.6 Balaji Reddie: Yes. So, right, so that was point two.   0:27:30.4 Andrew Stotz: Whoo!   0:27:31.3 Balaji Reddie: So now we come to point three. [laughter] Now point three... Yeah, we just got I think 15-odd minutes, but I'll cover some part of it and I think we'll continue with this.   0:27:34.0 Andrew Stotz: Yeah, yeah. We good. I got time.   0:27:42.5 Balaji Reddie: Point three. Now this again has been so crazily misinterpreted. All right, so I'll start with the wordings once again, I'm referring to the document what he wrote. And he says now, "Cease dependence on mass inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place." Now if you look at that, he was talking much about the act of inspecting and the entire activity-based and saying don't depend. The keyword was "cease dependence," because if you hear what happened in one funny case where the manager from Ford went back and just sacked all his inspectors saying Dr. Deming said we don't need inspection. But that was, I think, overstating it. But nevertheless, the keyword is dependence. Don't depend on inspection. And then he said, build quality into the product in the first place. And then he quotes Harold Dodge who said you cannot inspect quality into a product. Quality is already there. Inspection just reports what's happening. It doesn't tell you where... You know.   0:29:00.4 Andrew Stotz: Yep.   0:29:03.4 Balaji Reddie: Andrew, can you hear me?   0:29:05.8 Andrew Stotz: Yes. Keep going. So what you're talking about is the idea of thinking about quality not from the perspective...   0:29:20.2 Balaji Reddie: Yeah, we got disconnected.   0:29:21.7 Andrew Stotz: Yeah. What I was saying you're talking about is this idea of cease dependence on inspection, that it doesn't mean inspection's completely gone, but it means starting at the beginning of the process and thinking about how do we improve things from there. So continue on.   0:29:37.3 Balaji Reddie: Yeah, so I just said here that he was not so much at that time when he wrote this, like I said here, it was misinterpreted because, yes, he did start with saying the activity, the activity-based thing about inspection, that we should not depend on it. And I think I mentioned that Ford... One of the managers of Ford, misinterpreted that and sacked his inspectors and things like that. But he said that eliminate the need for inspection by building quality into the process and the product in the first place. So the word was dependence. And so he did not say that you need to eliminate the act of inspecting. In fact, it's very interesting what he actually spoke about this in the workbook which you get when you go a four-day seminar on video which was created by General Motors, right?   0:30:30.6 Balaji Reddie: So those video cassettes, and then the workbook that came with that had a very interesting take on inspection. So he said that it doesn't mean that we're gonna stop. He said you'd be a fool to keep yourself in the dark about what's happening in the process. You need to know what's happening in the process. So he's not saying that do away, he's saying use inspection. So now he actually said this, and here's where the interpretation comes in: understand the purpose of inspection. The purpose of inspection is to give yourself more and more knowledge of the process, not for sorting bad from good, because good and bad product come from the same process. We need to fix the process. And this is to be interpreted if you talk about how he looked at this, because if you read what he spoke about the nine heavy losses, when we discuss those, he says that one of the losses was performance appraisal. So I want to ask those people who say that this interpretation, isn't performance appraisal quality by inspection? You're sorting bad from good based on some arbitrary measure that you created in your head. You decide what's good, you decide what's bad. You're God, is it?   0:31:52.9 Balaji Reddie: I mean, Douglas McGregor actually wrote an article on this saying that managers don't like to play God, right? And he's the one who advocated, no, we don't need performance appraisal. It actually harms. And Dr. Deming just said the same thing. So if you read Douglas McGregor's book, The Human Side of Enterprise, there's a new version, the annotated version, where they've given commentary of what some experts or some the interpretations of the text. And I was amazed to see Dr. Deming's name come up there and saying that Dr. Deming also concurred with this and said it in very plain words that do not carry out performance appraisal. And he likened it to using inspection to create quality, whereas we know it doesn't. So fix the process. Right? And then people again take this in piecemeal and start quoting Deming: "A bad system will beat a good person anytime." I don't know what to say here, really. I mean, he obviously he said... He was trying to explain that you cannot judge that person based on the output of the system. I mean, it's an output of the system, the person. So you need to look at it that way. I don't know whether I'm making sense here, but that's the way to look at this point number three. Right? And he says that don't depend. Use the inspection to understand the process. Now, he says here, and I think I've got the text in that, he says, "There will always be inspection. We must never deliberately leave ourselves devoid of information on how the process is doing. Is it still in statistical control? Is there a trend? Were our efforts towards shrinkage of variation or change of level successful? The function of inspection is optimization of the whole system, including suppliers of materials and services and the ultimate consumer." So he very clearly stated this, that this is a system. And this was the system he was talking about, right? And he says here that it's not about just manufacturing, service. It's if you are really, really interpreting this, then you'd also remove performance appraisal in the process, right? Because that's quality by inspection. Uh-oh.   0:34:21.2 Andrew Stotz: The Human Side of Enterprise, the annotated edition, is available on Amazon. Just looking at it right now, this annotated edition came out in 2023. So I haven't read it, so I'm gonna check it out myself.   0:34:42.1 Balaji Reddie: Yeah, I think I lost you again.   0:34:44.5 Andrew Stotz: Yep. I just went through the details about The Human Side of Enterprise and that latest version or edition that's just come out that you've mentioned. It came out in 2023.   0:34:57.0 Balaji Reddie: Right, right. So you could get that, read that book, you'll get to see it. And he very clearly... Did you record that bit where I read out the text?   0:35:09.4 Andrew Stotz: I don't remember that.   0:35:10.8 Balaji Reddie: Okay, I'll just read it out again so you can edit it later. So, yeah, he says here, "There will always be inspection. We must never deliberately leave ourselves devoid of information on how the process is doing. Is it still in statistical control? Is there a trend? Were our efforts towards shrinkage of variation or change of level successful? The function of inspection is optimization of the whole system, including suppliers of materials and services and the ultimate consumer." Did you get that? Did that get recorded?   0:35:45.5 Andrew Stotz: Yeah.   0:35:46.0 Balaji Reddie: Yeah. So that's exactly what he meant. He said that he was not talking about the act, and he said you would have some inspection. Now, interestingly, a very, very different take on this that, yeah, I told you Myron Tribus was talking to Dr. Juran about this, and Dr. Juran gave his interpretation. Because if you know, he invented this badly misunderstood and abused term called cost of quality, right? And if you know why he invented it and what happened later, I don't even want to get into it. He said, "The only way I could grab management's attention was to present my problem in terms of money. If I explained to them and said to them that there is... This process running at 90% efficiency, they would be happy. They said, "Great." He said, "No, it's not great." And then they just wouldn't listen. They said, "90% is great." So he said, "How do I talk to them?" And so he went back to them and said, "Okay, your process is running at 90% efficiency." They said, "Yes." He said, "But you're paying 100% salary to this guy to do 90% good work, and then you're paying 100% salary to another guy to remove the 10% bad work, and then you're paying 100% salary to a third guy to correct that bad work." And that's how he invented cost of quality.   0:37:11.8 Balaji Reddie: Now people have gone and overindulged in this and they start having arguments about what is the category and where should it fit in and... Anyway, what he was trying to say is there are some activities where the more money you spend, the better it is. And so he came up with that cost of prevention and of course, I mean, conformance and non-conformance. In conformance, there were two categories. One was called prevention, where the more money you spend, obviously the better it is, but you get... You know, the returns on them will come much, much later, like training and spending money on the right things like maintaining your equipment, blah, blah, blah, research and development. He also gave a category called appraisal. And appraisal, he says, these are all activities which are necessary evils. [laughter] That means you can't eliminate them, at the same time you should not overtly depend on them to create quality. And one of them was inspection. And he says you should not spend more than necessary on inspection, just enough.   0:38:16.1 Balaji Reddie: Now here's the question I get, how much do we spend? [laughter] And the trick which I read somewhere and I saw that because I interpreted these points both ways. So when you start doing this, you walk into a company, make them calculate how much money they're spending on inspection right now. So let's say it's $100,000 or rupees or whatever. Now you start implementing the improvement processes, you start understanding the process and you start, well, the works, control charts, blah, blah, blah, blah. And then you start seeing that the process is getting better and so your defects are coming down and things are getting better generally. And so you're spending lesser money on inspection, you're spending lesser time on inspection, your resources are going in the right direction. And so that amount starts coming down and you keep doing that and you keep doing that and then you reach a point where you say, "Okay, this is it. I need this much of inspection at a bare minimum to keep myself," like Dr. Deming said, "not devoid of any information." I need to know what's happening. So that need-to-know basis, just enough, now that becomes the cap, right? And you say now, "If after this I see an increase in the money being spent, then... It's not that I'm going to go and just eliminate. I'll try to find out why." And if you look at it, that's exactly what Dr. Deming said, understand the purpose of inspection is to make the process better. The product, of course, will get better and you use the inspection intelligently to understand because good and bad products come from the same process. This is absolutely true for both manufacturing as well as services. You always can look at the activities and see which are the ones which are prone to a lot of mistakes that can happen and then you try to help the person carrying out the process. "Can I eliminate this? Can I reduce this?"   0:40:14.0 Balaji Reddie: And talking about AI, I think AI can help a lot in that, in much of the so-called mundane activities which are repeatable and being done on a regular basis. You can bring in AI over there, use it in the right way. Right? Even for the inspection thing, they talk about it, but yeah, like I said, we need to keep our eye and just keep glancing at it, but not going and standing in front of the process all the time. You don't need to do that. Just... So like Dr. Deming said, watch that... Look at the trend, the impact of my action that I need to inspect. So in that sense, like I said, the act of inspecting will never go away, but our reliance on that will come down drastically. And once in a while, just glancing through, just letting us know that things are going according to plan is the right way of looking at this. Anyway, I think that's all we have time for today, Andrew.   0:41:10.2 Andrew Stotz: Yeah. So I'm gonna wrap up by saying 290 years ago, Benjamin Franklin said, "An ounce of prevention is worth a pound of cure."   0:41:23.2 Balaji Reddie: Wow.   0:41:24.2 Andrew Stotz: Well, it's a lot of what you've just described is the idea of starting at the beginning and trying to reduce the need to depend on inspection. I love the stuff that you talked about about... He didn't say eliminate inspection, he said reduce the dependence. And that really reminded me that there's a purpose. And as you've described, the purposes of inspection isn't only just, "Okay, we don't want something bad going out to the customer," but what it really is about is understanding how are we doing. How have the upstream preventative or improvements that we've done in the upstream resolved or reduced what's happening at the downstream? I think that was a major thing for me as a young guy when I first heard Deming, to understand that, start at the beginning and try to get things right from the beginning, that will reduce the amount of trouble that you have towards the end. So, fantastic.   0:42:22.2 Balaji Reddie: That's true. That's true. All right, then.   0:42:24.5 Andrew Stotz: Well...   0:42:25.1 Balaji Reddie: We meet again next week or week after that to continue this.   0:42:27.0 Andrew Stotz: Yeah, I look forward to it. And for the listeners out there, remember to go to deming.org and jump into DemingNext to continue your journey.   0:42:36.5 Balaji Reddie: Yes.   0:42:37.0 Andrew Stotz: This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming, which is, "People are entitled to joy in work."   0:42:45.3 Balaji Reddie: "Joy in work."

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Send us Fan MailJoin sisters Alexey Knudsen and Katrina Keuning for a laugh-out-loud, nostalgic conversation as they reminisce about experiencing the Quad Cities as children and watching the place they once knew as kids evolve over the last 40 years. From childhood trips to Rock Island that somehow felt like a full-blown theme park weekend (including an inexplicable love for Rock Island water) to discovering the QC all over again as adults, this is a conversation about how a place becomes part of who you are.They talk about the family-friendly places that made the QC special then and still do today, from Whitewater Junction, Jungle Bungle and the Family Museum to the Putnam, Figge, John Deere Pavilion and the Botanical Center. But they also get into the little things that make life here work: easy parking, walkable downtowns, local restaurants, live music, and having enough variety to keep saying, “What should we do tonight?”Together, they look at how the Quad Cities has grown, changed and raised the bar while still holding onto the things that make it feel like home. The connected communities, the Mississippi River, creative energy and that rare combination of small-town ease with big-city variety.Whether you grew up here, transplanted here, left and came back, or are just curious about what makes the QC feel different, come reminisce with us. You might even find yourself thinking about your own QC core memories.Subscribe for more Quad Cities stories and leave a review with your favorite QC “core memory” to keep the conversation going.Show notes: In April of 2026, the City of Moline earned a Gold Level Water Ambassador designation through the Illinois Section American Water Works Association, meaning the city's proved commitment to protecting and promoting safe, reliable drinking water through its water system management, public education and community engagement. In 2018, the city won national recognition as having the third best-tasting water in all of North America.  It also earned statewide recognition in 2016 and 2019. The restaurant the podcasters were trying to remember is called Maldon. QC, That's Where is a podcast powered by Visit Quad Cities. Through the people, partnerships, and personalities woven throughout the Quad Cities region, you'll meet real Quad Citizens and hear the untold stories of the region.Follow Visit Quad Cities on social media and never miss an episode of #QCThatsWhere.FacebookInstagramLinkedInX

Interview with David Pogue, Tech Journalist and Author Patreon: https://www.patreon.com/FloppyDays Sponsors: 8-Bit Classics - https://www.8bitclassics.com/?ref=Floppydays  Arcade Shopper - https://www.arcadeshopper.com/  FutureVision Research - https://www.fvresearch.com/  Tuc's Workbench - https://shop.tucs-workbench.com/  Hello and welcome to Floppy Days #166 for August, 2026.  My name is Randy Kindig and I'm your host for this glimpse of what life was like in the 70's and 80's with home computers. This episode is an interview-only show with a guest that I'm betting most of you have heard of and have admired his contributions to mainstream technology learning. David Pogue is a seven-time Emmy-winning correspondent for CBS Sunday Morning. He's also a New York Times bestselling author; he has written or co-written more than 120  books.  He's also a five-time TED speaker and host of 20 NOVA science specials on PBS.  He was The New York Times weekly tech columnist.  He recently released his latest book that is getting rave reviews:  "Apple: The First 50 Years." I must admit some early trepidation in speaking with David for the podcast.  Not because of any qualms about David himself; David is actually a terrific guy and that was obvious from his mountainous and amazing set of work.  It was more of some intimidation based on his many appearances on TV and the large number of interviews HE personally has done over the years.  However, as the interview progressed, David made me feel completely at ease and I'm honored to have been able to talk with him 1-on-1. I think you'll enjoy hearing about his career, his many stories, his musical parodies, and details about his latest book about the first 50 years of Apple. This interview took place June 25, 2026. Upcoming Shows ABBUC Summer Camp - August 26-30 - Winterberg-Elkeringhausen, Germany - https://abbuc.de/summercamp  Vintage Computer Festival GB 2026 - September 11-13 - Aintree Racecourse, near Liverpool, United Kingdom - https://www.facebook.com/events/25457837877216829/  Vintage Computer Festival Midwest - September 12-13 -  Schaumburg Convention Center in Schaumburg, IL - https://vcfmw.org/  Tandy Assembly 2026 - October 2-4, 2026 - Cincinnati, Ohio - https://www.tandyassembly.com/  Portland Retro Gaming Expo - October 9-11 - Oregon Convention Center, Portland, OR - https://retrogamingexpo.com/  Chicago TI International World Faire - October 24 - Evanston Public Library, Evanston, IL - https://www.chicagotiug.org/home  VCF Montreal - November 7-8 - Champlain College Saint-Lambert, Saint-Lambert, QC - https://cvcfed.org/vcf-montreal-2-0/  Schedule Published on Floppy Days Website - https://docs.google.com/document/d/e/2PACX-1vSeLsg4hf5KZKtpxwUQgacCIsqeIdQeZniq3yE881wOCCYskpLVs5OO1PZLqRRF2t5fUUiaKByqQrgA/pub  Interview Links https://en.wikipedia.org/wiki/David_Pogue  https://davidpogue.com/  Apple: The First 50 Years - https://amzn.to/3QiMpHr  substack blog - https://pogueman.substack.com/  "Clap Along" - Pogue's parody song for Apple's 50th - https://www.youtube.com/watch?v=YyXbvtnhOIk  "I Write the Code" - https://www.youtube.com/watch?v=bWgMAMiiahY  "I Got an iPhone" - https://www.youtube.com/watch?v=vniMR6Ez9cE&list=RDvniMR6Ez9cE&start_radio=1  

Send us Fan MailPart two of two. If you send a specimen to an outside lab and they bill you eighteen dollars for it, eighteen dollars is the most you can bill Medicare. Not your contracted rate. That is the anti-markup rule, and it is one of two things that quietly rewrite the math on in-office lab. What to pull first. Start from your last 90 days of reference lab orders, grouped by test name and CPT code. That is demand, not a projection. Then map each test to its PAMA rate from the CMS Clinical Laboratory Fee Schedule, and check whether your commercial payers hold a separate lab fee schedule from your office visit schedule. Many do. How Medicare lab billing works. Medicare pays the lesser of your billed charge or the PAMA rate, and there is no negotiating it. Billing $45 against an approximately $18 rate pays approximately $18. The anti-markup rule then says that if you did not perform the test yourself under your own CLIA certificate, you cannot bill Medicare above what the reference lab charged you. And ordering provider enrollment matters, because lab bills under the ordering NPI directly and incident-to does not apply. The four costs that get underestimated. Reagent per reportable result, QC materials run daily whether or not you test a patient, proficiency testing for moderately complex, and staff time. That last one decides it: five to fifteen minutes per rapid test, which at twenty tests a day is $42 to $175 in daily labor. The honest ceiling. On rapid strep at a blended $19 with about $10.80 of variable cost, contribution margin is $8.20 a test and break-even is about 43 tests a month. A practice converting 126 of 180 referred strep tests clears roughly $681 a month from strep alone. A full waived menu at good volume might reach $3,000 to $6,000 a month. Real money, and a real compliance program. Three actions this week Have your billing team pull 90 days of send-out orders grouped by test name and CPT code. That single report is your demand baseline. Look up the current PAMA rate for every test on your candidate menu at the CMS Clinical Laboratory Fee Schedule for your year and locality. Check how your send-out tests are currently being billed to Medicare against the anti-markup rule, before you model anything new. Episode breakdown Segment 1: what to pull before any revenue projection Segment 2: how Medicare lab billing actually works, three rules Segment 3: the business case model and a worked break-evenResources Practice Financial Health Dashboard for Physicians  eligibility.natrevmd.com/free-practice-financial-health-dashboard-for-physicians-natrevmd RECOVER Diagnostic  eligibility.natrevmd.com/recover-quiz-lp CMS Clinical Laboratory Fee Schedule  cms.gov/medicare/payment/fee-schedules/clinical-laboratory Trusted resources library  natrevmd.com/trusted-resources/ Part 1: EP207, should you bring lab testing in-house? 

No Pencil Primer this time (part three is coming, promise) — instead, a Fresh Points extravaganza to say bye-bye to summer. Blackwing goes big with a Mickey and Friends collection and the gorgeous Frida Kahlo Volume 143, Andy's wristwatch rabbit hole deepens into designing the perfect podcaster's watch, Johnny hand-binds his kids' planners and stocks up on pastel Musgrave Ceres, and Tim shows off Sharpie Harpy art and a compendium of delightfully weird writing prompts. Plus: Hobonichi szn is upon us, the SF Pen Show, Ian Schon's new dip nib, and a tall stack of books. Patreon subscribers at any level can watch the video version.Show NotesSt. Denis Medical — season 1 on Netflix, season 2 on PeacockAgainst Convenience by Gabe Bullard — out September 15 from Hanover Square Press; preorder it! (More at gabebullard.com)Tom's Studio refillable fineliner penPaper Mate InkJoy multi-pen — surprisingly good company swagThe Land and Its People by David Sedaris — recorded live at his readingsRemarkably Bright Creatures by Shelby Van Pelt — the octopus book, now a Netflix moviethree six five: prompts, acts, divinations by Lucy Ives (Siglio Press) — Tim's beautiful, backordered book of writing exercises (three ribbons!)Field Notes: Is a River Alive? — Tim's favorite Field Notes ever, with art by Stanley Donwood for Robert Macfarlane's bookUni-ball Air Micro — Tim's pocket penMusgrave Ceres — America 250 blue for Johnny, pastels by the gross for back to schoolLevenger True Writer in Sea Glass with Levenger Empyrean bottled ink ("navy blue and teal had a very beautiful baby")Hamilton Khaki Field Murph — the Interstellar watch, plus Andy's musings on military field watch dials and podcaster's-watch designHobonichi Techo season — Weeks, Cousin, and the V&A collabs; see Yoseka Stationery's big walkthrough videoSan Francisco Pen Show — this weekend, bring your elbowsSchon DSGN — Ian Schon's new $68 titanium dip nib, debuting at the showBlackwing x Disney Mickey and Friends collection — soft graphite, $40 a dozenBlackwing Volume 143 — the Frida Kahlo edition: saturated florals, pink metallic ferrule, teal eraser, and the best QC in yearsBlackwing One-Step sharpener — a big responsibility, budSharpie Harpy — Em Varian's Sharpie art on Etsy (you can even license a tattoo)Leuchtturm1917 — Tim's new default notebook gift for normal peoplePencil Revolution Press — Johnny's handmade planners and '90s diskette journalsMusgrave Test Scoring 100 — now with that sweet new ferruleMusgrave Tennessee Red pencils and the Songbird edition — remembering Dolly PartonSupport the show and get video episodes: patreon.com/erasableYour HostsJohnny GamberPencil Revolution@pencilutionAndy WelfleWoodclinched@awelfleTim Wasem@TimWasem

Send us Fan MailIn-office lab is one of the most common ancillary additions practices consider, and one of the easiest to get expensively wrong. Part one of two: the framework that decides everything before you spend a dollar. What CLIA is. The Clinical Laboratory Improvement Amendments, passed in 1988 and administered by CMS, govern all lab testing on human specimens. Every test your practice runs on a patient sample requires a certificate. Which certificate you need depends on the complexity of the test, not on what you would like to do. The three categories. Waived tests are simple enough for FDA-approved over the counter use: strep, flu, COVID antigen, dipstick, glucose, pregnancy. A Certificate of Waiver runs about $150 every two years with no routine inspection, and the compliance standard is following the manufacturer's instructions exactly. Moderately complex covers CBC, CMP and UA with microscopy, and requires a designated lab director, documented competency, daily QC, proficiency testing and routine inspection. High complexity is hospital and reference lab territory. Getting certified. Confirm your exact analyzer model and test kit are on the CMS waived list, file Form CMS-116 with your state or MAC, expect two to four weeks and about $150, then build your policies and train your staff. Only then buy equipment. CLIA number first, equipment second. The four questions. What are you already referring out that you could run yourself? What does your patient population need at point of care? What is your payer mix for these test types? And do you have the staff capacity and the discipline for the compliance program? The strongest business case is for tests that change the same-day clinical decision. Three actions this week Pull your reference lab orders for the last 90 days and group them by test type. That list is your candidate menu, and it is real demand rather than a projection. Look up your exact analyzer model and test kit on the CMS waived test list at cms.gov before you take a single vendor call. Name who would own the compliance program, and ask them honestly whether they have the bandwidth to do daily QC consistently. Episode breakdown Segment 1: the CLIA framework and the three complexity categories Segment 2: what certification actually takes, waived and moderately complex Segment 3: the four questions that decide it for your practice Resources RECOVER Diagnostic  eligibility.natrevmd.com/recover-quiz-lp Practice Financial Health Dashboard for Physicians  eligibility.natrevmd.com/free-practice-financial-health-dashboard-for-physicians-natrevmd CMS waived test list  cms.gov, searchable by test name and manufacturer CMS Form CMS-116, the CLIA application Trusted resources library  natrevmd.com/trusted-resources/ Part 2: EP208, building the business case for in-office lab testing

QC co-founder Pierre “P” Thomas has heart Attack | Wack100 Calls in | Suge Night On Tupac Death Learn more about your ad choices. Visit megaphone.fm/adchoices

WhiskeyJack Toys founder joins Toys on Tap to talk about the brutal, expensive, and incredibly rewarding reality of making 3.75-inch action figures.Darren wanted to make toys since discovering G.I. Joe as a kid, but getting there included lost molds, failed production runs, a $100,000 factory disaster, and one very expensive education.We talk about:• Falling in love with G.I. Joe • Buying his first toy company • Losing $100K in overseas production • Starting over with Whiskey Jack Toys • Building Hidden Force • Why action figure tooling gets so expensive • Relaunching a failed Kickstarter • Reusing parts without making figures feel repetitive • Factory delays, QC, and production nightmares • Designing toys kids can actually play with • Impact, Chaos, and what comes nextThis one is packed with toy-business lessons, painful mistakes, and proof that sometimes getting absolutely crushed is just part of figuring out how to do it right.On Instagram: @whiskeyjacktoysThanks to Our SupportersRate & Review the Show! Leave a rating and review wherever you listen it's the best way to help Toys on Tap grow!Subscribe and Follow AlongInstagram:@toysontapLinkedin: Abraham MustoFacebook:@toysontapYoutube:@Toysontap

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

A federal construction firm runs standard operating procedures that assign every new contract an owner responsible for starting the submittal register, safety plan, and QC plan before the pre-construction meeting. Frank Spencer of Aztec explains how his team makes leadership, not the individual, accountable when a step falls through the cracks, and how a small firm keeps that discipline without hiring anyone to manage it. What you'll learn in this episode: Why accountability for a missed SOP step belongs to the leader who pushed it down, not the team member How to audit a segment of your process the moment something falls through the cracks instead of running slow full reviews The email and communication matrix that tells the team who must respond and who is only being informed How to cut SOP fluff and narrow focus when a firm realizes it has built too many layers Why a small business stays disciplined on process even when nobody can be hired to own it full time Chapters: 0:00 - How to ensure SOPs actually get used and activated 1:15 - Accountability sits with the leader who pushed the process down 3:34 - Auditing a segment quickly when a step is missed 4:52 - Staying disciplined on touch points before a problem hits 5:51 - Crucial conversations when the SOP is not working 6:33 - Cutting fluff and narrowing focus to fewer layers 8:00 - The email matrix and subject-line rules that reduce confusion 9:00 - Solving the frustration that started the whole system Mindy gives you the federal opportunities, agency signals, recompete intel, and pursuit briefs that tell you not just what contracts exist, but which ones to chase and how to win them. Sign up for free Daily Alerts and get opportunities delivered to your inbox before the day starts.

Gabe Landau, Senior Vice President of eDiscovery and Incident Response Solutions at EDRM Trusted Partner HaystackID, returns to sit down with EDRM's Mary Mack and Holley Robinson. Gabe first appeared on the podcast in Episode 169 in 2024. In this episode, he discusses what customer experience really means in eDiscovery and incident response as a finalist for Relativity's Customer Experience Innovation Award. He draws on his 15 years as an Emmy-winning television producer on shows like The Amazing Race and America's Next Top Model to explain how managing high-pressure productions translates to leading clients through litigation and cyber incidents. The conversation turns to where GenAI is genuinely changing client engagements today versus where it remains more promise than practice, how HaystackID approaches defensibility and risk management, and why human oversight and QC stay essential even as the industry moves toward broader enterprise data intelligence. We ended with a fun fact from Gabe and how best to reach him.

Ted Lewis built Ted's Budz into California's top flower brand. He started with no money, no corporate background, and a distribution license he wasn't sure what to do with.Ted Lewis grew up between Omaha, Nebraska and half a dozen cities across California, attended six high schools, and landed at Cal State Northridge on a biology track before a Bay Area roommate showed him what the game actually looked like. He opened a Prop 215 dispensary in South Central, lost around $60,000 learning the hard way, slept on a futon in the back to hold it down, got broken into twice, and never stopped.What came after is the real story. Ted pivoted to growing in a Victorville rental house with 15 lights and his cousin Trey, chased genetics obsessively through online seed communities, connected with Dubz Garden and Backpackboyz, and handed Juan a Cookie  sample through a car window that changed everything, and eventually landed a California distribution license with zero corporate experience and one mandate: only sell what you would smoke yourself. He did his own driving. Thursday routes from LA to San Diego, 4am runs north to the Bay, a MacBook in hand for manifest corrections at every shop. That footwork built the budtender relationships that still hold Ted's Budz up today.On this episode, Ted breaks down how he built a cannabis distribution company from nothing: the three-way collab with Dubz and the Goonies that produced the Horchata and Oreoz jars in 2020, how meeting Doja Pak through Hi Tek changed the direction of the brand, the QC process behind every drop, the marketing philosophy that nobody in the industry predicted would work, and why putting his grandfather's name on the bag means he cannot afford to put out anything subpar. He also gets into his music, his plans for retail and a members-only concept, and exactly what he thinks is wrong with the industry right now.This is what Good PizzZa Podcast is built for: the full story, told by the person who lived it.Chapters below.Connect with Ted Lewis:Instagram: https://www.instagram.com/tedsbudzco_Websites: https://tedsbudzgoods.com/https://tedsfest.com/Follow Good PizzZa:YouTube: https://www.youtube.com/@GoodPizzzaInstagram: @_goodpizzza_ | @goodpizzzapodcastSpotify: https://open.spotify.com/show/2HHXF0ijATYi8eHIq0rDToApple Podcasts: https://podcasts.apple.com/us/podcast/good-pizzza-podcast/id1622059263CHAPTERS00:00 Ted Lewis and Ted's Budz: Intro and Zalympix Sellout Story04:05 Growing Up in Omaha: Segregation, Mids Culture, and Nebraska Pride05:50 Six High Schools and a Nomadic Childhood Between Nebraska and LA11:18 Cal State Northridge, the Bay Area Roommate, and the Turn20:10 Opening a Prop 215 Shop in South Central as Husker Boy Associates25:35 Grow House Life: Victorville, 15 Lights, and Cousin Trey30:37 Genetics Obsession: Thug Pug, Peanut Butter Breath, Backpackboyz, and the Cookie Wreck Handoff36:39 Going Legal: Applying for Cultivation and Distribution Licenses43:00 The Three-Way Collab: Dubs, the Goonies, Horchata, and Oreoz47:45 Ted Was the Driver: Thursday Routes, 4AM NorCal Runs, and MacBook Manifests59:09 Ted's Budz Today: 15 Strains a Week, QC Process, and a Team of 1801:05:44 Marketing, Music, Acting, and the DMX Energy Behind the BrandY'all know what time it is…Roll 'em fat, torch your rigs, pack your bongs, bag up some work, water your plants — do what you gotta do… because we're about to take this journey with Ted!✌

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Send us Fan MailJerry Jones has built a life around service. Not just to the Quad Cities, but to the people who call it home. In this conversation, we get to know the man behind that commitment, from growing up in the Chicago suburbs to finding his way to Augustana College and eventually making the Quad Cities a place he didn't just work, but chose to stay.Today, Jerry leads the Martin Luther King Jr. Community Center, where his work is rooted in a simple idea: investing in people strengthens an entire community. He shares how his early experiences working with young people shaped his career and why he believes deeply in creating opportunities for the next generation.We talk about the King Center from his perspective. This includes the after-school programs, summer day camp, murals, STEAM lab and community events that give young people a place to learn, create and belong. Jerry also takes us behind the scenes of the Center's unique relationship with the City of Rock Island and how that structure has helped make its work sustainable for generations.The King Center is also responsible for an annual celebration called Soul of the City, which brings together community members to enjoy food, music, games, vendors, and much more! That event will be held September 5, 2026.If you've ever wondered what makes someone choose the Quad Cities and stay, this conversation with Jerry Jones is worth a listen.QC, That's Where is a podcast powered by Visit Quad Cities. Through the people, partnerships, and personalities woven throughout the Quad Cities region, you'll meet real Quad Citizens and hear the untold stories of the region.Follow Visit Quad Cities on social media and never miss an episode of #QCThatsWhere.FacebookInstagramLinkedInX

W/C 10th August 2026I am not quite sure what happened to the QC last week, but whilst recording TFM this morning I picked up on the fact that we had two Thursdays last week.Thinking back, I don't remember any form of official-calendar-based-anamoly so I am guessing it was just a cock-up on my part, and another example of me not being able to complete a simple task.I was reminded this week that I have been doing this for quite a while, and yet the number of times I still make basic errors is staggering.Sorry. I will attempt to address my tardiness.Stay safe.Dryland - How We LiveDryland - MarillionTherapy For Me (or TFM as I now refer to it) is a bit of an audio curiosity. It started out as a mechanism for me to clear my head, with the hope that by saying stuff out loud it would act as a little bit of self-help. It's remains loose in style, fluid in terms of content and raw - it's a one take, press record and see what happens, affair.If you want to keep in touch with TFM and the other stuff I do then please follow me on Facebook, Insta, Twitter or Patreon. Thanks for getting this far.

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

This week Amanda and Lauren talk about the disappearance and murder of Adrianne Reynolds.Sources: NBC News: Circle of Friends by Rob StaffordI Killed My BFF: The New Girl S3 E2KWQC: Cory Gregory gets same sentence in 2005 killing of Adrianne ReynoldsMurderpedia: Sarah Anne KolbFamily member questions need to resentence admitted killer in QC strangulation by Tom LoewyWikipediaEMPOWERED Voices: Recovery to ResiliencyA heartfelt podcast series that brings to light the challenges and triumphs of...Listen on: Apple Podcasts Spotify

Chinese manufacturers are competing aggressively for orders, and some are offering prices that leave them with little, or potentially no, sustainable profit. For buyers, an unusually low quote can look like a major opportunity. But what happens after the supplier receives the deposit and discovers that the order does not provide enough margin? In this episode, Adrian and Renaud examine how financially stressed suppliers may try to protect themselves. This can include unexpected price increases, undisclosed material substitutions, reduced maintenance, weaker quality control, rushed production, or assigning less capable staff to the project. They also discuss the warning signs that may indicate a factory is struggling, including staff turnover, shrinking premises, poorly maintained equipment, limited investment, and deteriorating relationships with sub-suppliers. The episode concludes with the biggest short-term risk of all: the factory closing while it still holds the buyer's deposits, materials, specialised equipment, or tooling. You will learn: Why factories sometimes accept orders that generate almost no profit The difference between accounting losses and serious cash-flow problems How unpaid sub-suppliers can create quality and delivery problems Which warning signs to look for during factory visits How low-margin orders become vulnerable to price increases and substitutions What Paul Midler's concept of “quality fade” means in practice Why aggressively forcing down supplier prices can backfire How factory closure can put deposits, materials, and tooling at risk   Show Sections 00:00 Introduction 00:31 Why Chinese factories are competing so aggressively 02:14 Profit losses, cash shortages, and fixed factory costs 07:01 What financial decline looks like inside a factory 09:39 How cash pressure damages the upstream supply chain 12:04 Can buyers assess a supplier's financial health? 13:23 Warning signs during factory visits 16:39 What a low-margin supplier may do to your order 20:28 Price increases and hidden substitutions 22:17 How quality fade develops 25:26 Rushed production, weak QC, and poor maintenance 28:13 Factory closure and the risk to deposits and tooling 30:33 How buyers create risk by forcing prices too low 32:46 Final warnings and practical takeaways 33:47 Paul Midler and Poorly Made in China 34:29 Wrapping up   Related content Reuters: China's factories snap years-long deflation spell on Iran war price shock Why Quality Fade Is A Danger We May Not See Coming Some Chinese Factories Are Going Bankrupt: How To Know Which Ones China Supplier Vetting Part 9: In-Depth Due Diligence Combined supplier due diligence checks from Sofeast Tooling Custody & Management (In China) Transfer Manufacturing From One Chinese Factory To Another With Fewer Risks Download How To Switch To A New Chinese Manufacturer And/Or Develop A Backup Supplier Get in touch with Sofeast Connect with us on LinkedIn Contact us via Sofeast's contact page Subscribe to our YouTube channel Prefer Facebook? Check us out on FB

This is the Annual Gray's Inn Reading 2026.The lecture was delivered within three months of Sir Andrew McFarlane's retirement after 21 years on the Family Bench. Whilst the phrase ‘un-plugged' may not be appropriate, it is anticipated that the lecturer will no longer feel restrained by judicial caution when commenting upon the future development of Family Justice. In addition to a focus on the future of adoption law and the need for significant reform in relation to the financial rights of cohabitants, the lecturer will use a perspective gained from 8 years as the judicial Head of Family Justice to offer suggestions for reform of the system itself.This lecture was recorded by The Rt Hon Sir Andrew McFarlane on the 15th of June 2026Andrew McFarlane was called to the Bar in 1977 and practiced in chambers in Birmingham until 1993 when he moved to specialist family law chambers in London. He appeared at all levels of court including the House of Lords and the European Court of Human Rights. He was appointed as a QC in 1998. In April 2005 he was appointed to the High Court, Family Division and was for 5 years the Family Division Liaison Judge for the Midland Circuit. He was the legal member of the Government ‘Family Justice Review' Panel. In July 2011 he was appointed to be a Lord Justice of Appeal sitting full time in the Court of Appeal. On the 28th July 2018 Sir Andrew succeeded Sir James Munby as President of the Family Division and Head of Family Justice; he is due to retire as President at Easter 2026.Together with the late David Hershman he is the co-author of a loose-leaf legal text book entitled “Children: Law and Practice”. In addition, he has contributed to other publications and lectured throughout the UK and abroad.Sir Andrew has been a trustee of YoungMinds (the national young person's mental health charity) and is Patron of HOPE Family Centre (Bromyard) and of a prisoner support charity ‘Not Beyond Redemption'. In addition to being Chancellor of the Diocese of Exeter, Sir Andrew was Chairman of the Church of England Clergy Discipline Commission and President of Clergy Discipline Tribunals for 5 years until 2019. He has been a native of Herefordshire and Worcestershire for over 35 years and is a lay canon of Hereford Cathedral.The transcript of the lecture is available from the Gresham College website: https://www.gresham.ac.uk/watch-now/grays-inn-26Gresham College has offered free public lectures for over 400 years, thanks to the generosity of our supporters. There are currently over 2,500 lectures free to access. We believe that everyone should have the opportunity to learn from some of the greatest minds. To support Gresham College's mission, please consider making a donation: https://www.gresham.ac.uk/get-involved/support-us/make-donation/donate-today Website:  https://gresham.ac.ukX: https://x.com/GreshamCollegeFacebook: https://facebook.com/greshamcollegeInstagram: https://instagram.com/greshamcollegeBluesky: https://bsky.app/profile/greshamcollege.bsky.social TikTok: https://www.tiktok.com/@greshamcollegeSupport Us: https://www.gresham.ac.uk/get-involved/support-us/make-donation/donate-todaySupport the show

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Floppy Days 165 - The Sphere Computer, Part 2 with Ben Zotto Patreon: https://www.patreon.com/FloppyDays Sponsors: 8-Bit Classics - https://www.8bitclassics.com/?ref=Floppydays  Arcade Shopper - https://www.arcadeshopper.com  and https://thekeep.net  FutureVision Research - https://www.fvresearch.com/  Tuc's Workbench - https://shop.tucs-workbench.com  Hello and welcome to episode 165 of the Floppy Days Podcast, for July, 2026.  My name is Randy Kindig and I'm your host for this audio and video tribute to vintage computers and computer history. For those of you listening to these podcasts in order, this month's episode is the second part of the 2-part series on the Sphere, which was introduced in 1975; the same year as the Altair and even before the Apple 1. Once again, I want to reiterate what the Sphere was and why do we care?  The Sphere was the first "personal computer," defined as such by Byte Magazine due to its consumer focus and built-in keyboard and monitor.  Many computers can claim the moniker of first "personal computer", and rightly so, but this one has the endorsement of an early, well-respected, long-running computer magazine and they have good reason for feeling this way about the Sphere.  Once you hear the details, you'll see just how ground-breaking this machine was at a very early period of computer history. Not only that, some of the personal stories behind the machine are simply downright fascinating. Ben Zotto is the undisputed expert on the Sphere in these times, after finding an abandoned machine sitting on the sidewalk and deciding to adopt it and learn more about it.  He recently wrote a comprehensive book on the Sphere called "Go Computer Now!" that Ben and I spent a lot of time talking about in the last episode -- which again was the first episode on the Sphere.  This episode series actually serves two purposes: first as an interview with Ben to learn more about him and his book, and secondly as an overview of a computer I didn't cover back when I started this podcast back in 2013 with the Altair 8800 and the Apple 1. So, as I said earlier, this will be the second part of a 2-part journey on the Sphere.  Last month we talked in great detail with Ben Zotto about how he ended up going down the Sphere rabbit hole and all the great things he's done to promote an important machine that was forgotten in the annals of history.  This month, Ben and I go through all the usual topics about the Sphere: history, tech specs, using the machine, current Web sites and a great deal more. I really hope you enjoy hearing more about the Sphere and all the things that Ben has done to fill in the gap in history that used to be occupied by the Sphere! Vintage Computer Shows Silly Venture SE (Summer Edition) - July 30-Aug. 2 - Gdansk, Poland - https://www.demoparty.net/silly-venture/silly-venture-2026-se  Southern Fried Gaming Expo and VCF Southeast - July 31-Aug 2, 2026 - Atlanta, GA - https://gameatl.com/  VCF West - August 1-2 - Computer History Museum, Mountain View, CA - https://vcfed.org/events/vintage-computer-festival-west/  Long Island Retro Gaming Expo - August 7-9, 2026 - Cradle of Aviation, Garden City, NY - https://liretro.com/  ABBUC Summer Camp - August 26-30 - Winterberg-Elkeringhausen, Germany - https://abbuc.de/summercamp  Vintage Computer Festival GB 2026 - September 11-13 - Aintree Racecourse, near Liverpool, United Kingdom - https://www.facebook.com/events/25457837877216829/  Vintage Computer Festival Midwest - September 12-13 -  Schaumburg Convention Center in Schaumburg, IL - https://vcfmw.org/  Tandy Assembly 2026 - October 2-4, 2026 - Cincinnati, Ohio - https://www.tandyassembly.com/  Portland Retro Gaming Expo - October 9-11 - Oregon Convention Center, Portland, OR - https://retrogamingexpo.com/  Chicago TI International World Faire - October 24 - Evanston Public Library, Evanston, IL - https://www.chicagotiug.org/home  VCF Montreal - November 7-8 - Champlain College Saint-Lambert, Saint-Lambert, QC - https://cvcfed.org/vcf-montreal-2-0/  Schedule Published on Floppy Days Website - https://docs.google.com/document/d/e/2PACX-1vSeLsg4hf5KZKtpxwUQgacCIsqeIdQeZniq3yE881wOCCYskpLVs5OO1PZLqRRF2t5fUUiaKByqQrgA/pub  Tech Specs BASIC - https://sphere.computer/news/2026-03-28-the-secret-minicomputer-inside-your-sphere.html  Using the Machine/Tips https://sphere.computer/articles/sphere-bringup-guide.html  https://www.youtube.com/watch?v=dFOKQoWlpGk  Popular Magazines/Newsletters Byte Magazine - https://archive.org/details/1982-10-byte-magazine-october-1-byte-magazine-21533/1975%2009%20BYTE%2000-01%20The%20Worlds%20-%20Byte%20Magazine_21693/  Sphere Global News newsletter; put out by Sphere Corp. - https://archive.org/details/bitsavers_spherenews_1063041  Sphere Microcomputer Users' Newsletter - August 1977 - letter from Programma - https://archive.org/details/bitsavers_spherenews7_5204616  Books Stan Veit's book - https://archive.org/details/stan-veits-history-of-the-personal-computer  Stan Veit Podcast: https://www.classiccomputing.com/CCPodcasts/Stan_Veit/Stan_Veit.html  https://www.youtube.com/playlist?app=desktop&list=PLUOGYbuIdClP9KoaDfHXqLvqOeaqTATQK  Fire in the Valley - https://www.amazon.com/Fire-in-Valley-audiobook/dp/B071YYZJG5  Bill Gates' memoir "Source Code: My Beginnings" - https://www.amazon.com/Audible-Source-Code-My-Beginnings/dp/B0D5KHFN6C  Digital Deli - https://archive.org/details/digitaldelicompr0000unse  Ben's book - https://gocomputernow.com/  Software Games & Cassettes! on the 1975 Sphere computer - https://www.youtube.com/watch?v=AISsrGfb9n0  Ads "Why not go computer now?" - https://commons.wikimedia.org/wiki/File:Sphere_Personal_Computer_Ad_January_1976.jpg  Modern Upgrades https://sphere.computer/shop.html  Emulation https://sphere.computer/emulator/  Community Forums AtariAge - https://www.atariage.com  VCFEd - https://forum.vcfed.org/index.php  Current Web Sites and Videos Very old SPHERE computer doing very silly tricks, for SPHERETEMBER!!! - Ben Zotto - https://www.youtube.com/watch?v=lHALstVxdPI  Sphere repository at bitsavers.org - https://bitsavers.org/pdf/sphere/  Home repository for the Sphere-1 reconstruction by Andrew Shapton - https://github.com/Sphere-Corporation  https://hackaday.com/2023/03/11/a-love-letter-to-the-sphere-computer/  VCF West: Sphere 1: The First Modern Microcomputer — Ben Zotto - https://www.youtube.com/watch?v=3GilFixu4KY  References Ben's site - https://sphere.computer/  Ben's book "Go Computer Now!!!" - https://shop.gocomputernow.com/products/go-computer-now  Wikipedia - https://en.wikipedia.org/wiki/Sphere_1 

What is a Quality Unit and how do Quality Assurance and Quality Control fit within it?In this episode, I explain the practical differences between the Quality Unit, QA, and QC across pharmaceutical, medical-device, and combination-product companies. We'll look at the Quality Unit's major responsibilities, why QA is generally system- and process-focused, why QC is generally testing- and product-focused, and why the organizational structure varies between companies.CHAPTERS00:00 What is a Quality Unit? 01:18 The Quality Unit as the umbrella function 01:55 Three major Quality Unit responsibilities 03:08 What functions may sit within Quality 04:08 Establishing, operating, and releasing 04:37 Quality Assurance vs. Quality Control 05:38 Common QA responsibilities 06:16 Common QC responsibilities 06:53 Why pharma and device companies look different 07:32 Drug vs. device terminology 08:06 How QC supports product release 08:26 Final QA vs. QC summary KEY TAKEAWAYS• The Quality Unit provides overall quality oversight. • QA primarily focuses on systems and processes. • QC primarily focuses on inspection, measurement, and testing. • QC testing provides essential evidence supporting product disposition. • Exact responsibilities and reporting structures vary by company and industry.How are QA and QC organized at your company? Share your experience in the comments.#QualityAssurance #QualityControl #QualityUnit #Pharma #MedicalDevices #qualitymanagement Subhi Saadeh is a quality professional, consultant, auditor, and trainer who specializes in drug-device combination products, medical devices, pharmaceutical quality systems, supplier quality, and lifecycle management.Through Let's Combinate, he helps pharmaceutical and medical device teams bridge the gap between drug and device quality, regulatory expectations, and practical execution.Learn more about Let's Combinate:https://www.letscombinate.comSchedule an introductory call:https://calendly.com/letscombinate/let-s-combinate-intro-sessionConnect with Subhi on LinkedIn:https://www.linkedin.com/in/subhi-saadeh-1169aa21Listen to Let's Combinate on Apple Podcasts:https://podcasts.apple.com/us/podcast/lets-combinate-drugs-devices/id1589285792Listen on Spotify:https://open.spotify.com/show/71wYadhCrfLsdYTVachpD2

Pre-recorded for our live Comic-Con panel, The Track You Never Heard, with Colleen Connor and Anna Capezzera. Colleen is blind and runs Audio Description Training Retreats. She built it with a specific rule: the blind professional teaches, as an equal, instead of getting called in afterward to give feedback. Classes cap at eight. Notes go out ahead of time so class time is practice and feedback, nothing else. Anna oversees the Audio Description department at Deluxe. She started as a writer, then learned the audio side so she could talk to her engineers in their own language. She walks through the whole process, order to delivery, including the weekend her entire team wrote in parallel to hit a schedule that was cut to a quarter. Then the harder conversations. Distributors can drop full seasons and split them across writers, so nobody holds the whole story. Colleen makes the case for blind quality control catching what sighted QC won't. Anna makes the case for hiring blind voice performers and reading what the audience actually says. And Colleen's line, which is the whole episode in nine words: You can't be extremely fast and good at Audio Description.

Ben Schwind presents an hour of music highlighting the QC music scene and beyond.

Your App Store screenshots can make or break your conversion rate.In this live session, we're joined by Sam, founder of AppScreens, a platform she built as an indie-founder after experiencing firsthand how time-consuming and frustrating it was to create, upload, and manage screenshots at scale.She'll share how developers can create professional, high-converting App Store screenshots without hiring a designer or spending hours in design tools.We'll cover her journey from indie app founder to AppScreens, what actually drives installs, the most common screenshot mistakes developers make, and best practices for App Store Optimization (ASO), Custom Product Pages (CPPs), and Product Page Optimization (PPO).Whether you're launching your first app or looking to improve your existing App Store listing, you'll leave with practical strategies you can implement immediately to increase conversions and drive more downloads.You will discover:✅ Why App Store screenshots have become more important than ever✅ How to create professional screenshots without design experience✅ Best practices for high-converting App Store visuals✅ How to optimize screenshots for Custom Product Pages (CPPs)✅ How AppScreens helps indie developers build App Store assets in minutesLearn More:Trusted by more than 100K developers and ASO experts worldwide.Try it free: ⁠⁠https://appscreens.com/?via=amWork with us to grow your apps faster & cheaper:https://www.appmasters.com/Join 100+ app founders on App Founder Community:https://appfounders.co/You can also watch this video here: https://youtube.com/live/QC-eg48-2ao*********************************************SPONSORSThe app growth playbook is changing fast.AppsFlyer's State of eCommerce App Marketing Report 2026 breaks down the latest trends, benchmarks, fraud insights, and market-by-market data every app marketer should know before planning Q4.Download it free from the link below: https://bit.ly/4uvoHGM*********************************************Tired of handing 30% of every in-game sale to iOS and Android billing systems? Appcharge is the DTC monetization platform trusted by King, Huuuge, Tripledot, and SciPlay – giving studios a direct line to their players, and up to 95% of every transaction. Web stores, payment links, and a full Merchant of Record service covering taxes, compliance, and global payments – all in one platform. Visit appcharge.com to learn more*********************************************Follow us:YouTube: ⁠AppMasters.com/YouTube⁠Instagram: ⁠@App MastersTwitter: ⁠@App MastersTikTok: ⁠@stevepyoung⁠Facebook: ⁠App Masters⁠*********************************************

The rise of Quantum Computing (QC) is increasingly deployed as a fatal threat to bitcoin.  Is this accurate?  And also... what exactly is QC, and what exactly is quantum about it?Join the Gwartney Institute for a discussion that begins with cryptocurrency, glances at issues in the foundational debates of 20th century physics, and bumps into a lot else along the way!

What do World Cup taxes, AI-built accounting tools, and remote work have in common? In this episode, Blake and David unpack how tax rules hit global athletes and sports bettors, why Xero's new AI products signal a shift toward accountants building their own software, and where firms still face risk with audit standards, cybersecurity, and homegrown apps. You'll also hear what's really happening with remote work and a listener correction on Trump accounts.SponsorsCanopy - http://accountingpodcast.promo/canopyOnPay - http://accountingpodcast.promo/onpayThe Value Builder System - http://accountingpodcast.promo/valueCloud Accountant Staffing - http://accountingpodcast.promo/casChapters(00:00) - Cold Open and Welcome (00:27) - World Cup Chat Setup (04:04) - World Cup Player Taxes (06:58) - Betting and Prediction Taxes (09:47) - Xerocon London Highlights (12:58) - Xero Ultra Midmarket Push (15:31) - Xero Force Agent Builder (20:56) - More Xero Updates (23:22) - App News Canopy Close (26:13) - TaxDome Kiosk In Person (27:34) - Rippling Banking Payroll (29:37) - Exit Readiness Pitch (30:30) - AI Audits Need Rules (32:40) - QC 1000 Rollbacks (35:58) - CBIZ Activist Pressure (39:04) - Vibe Coding Boom (40:41) - DIY Tools Hidden Risks (48:05) - WISP Versus Security (48:57) - Remote Work Reality (50:13) - AI Usage Cost Chaos (54:13) - Trump Accounts Correction (58:23) - AI Handles CPE Reporting (01:01:13) - CPE Plug And Farewell  Show NotesWorld Cup players face tax penaltieshttps://www.accountingtoday.com/news/world-cup-players-face-tax-penaltiesHow Much Will World Cup Players Pay in Taxes? In 2026, FIFA is the Real Winnerhttps://www.cpapracticeadvisor.com/2026/07/06/fifa-is-the-real-winner-of-the-2026-world-cup/186247/World Cup Betting Tax Rules Differ for Prediction Markets, Sportsbookshttps://www.bloomberg.com/news/articles/2026-07-12/world-cup-betting-tax-rules-differ-for-prediction-markets-sportsbooksXero CEO on AI, the builder class and Xero at 20https://www.accountingweb.co.uk/tech/tech-pulse/xero-ceo-on-ai-the-builder-class-and-xero-at-20How we're building Xero to scale with growing businesseshttps://blog.xero.com/product-updates/xero-ultra-launch-scaling-businesses/Introducing XeroForce: Your no code custom AI agent builder for financial workflowshttps://blog.xero.com/news-events/introducing-xeroforce-ai-agent-builder/Paying your bills just got cheaper: Standard ACH is now free in Xerohttps://blog.xero.com/product-updates/paying-your-bills-just-got-cheaper-standard-ach-is-now-free-in-xero/Xerocon London 2026: The Agentic Era Has Arrived for Small Business Financehttps://blog.xero.com/product-updates/xerocon-london-2026-agentic-era-small-business-finance/TaxDome Launches Kiosk: The In-Person Client Experience, Now Digitally Integratedhttps://www.cpapracticeadvisor.com/2026/06/09/taxdome-launches-kiosk-the-in-person-client-experience-now-digitally-integrated/184868/Rippling Launches Business Bankinghttps://www.cpapracticeadvisor.com/2026/06/23/rippling-launches-business-banking/185574/MindBridge urges clearer PCAOB guidance on AI auditshttps://itbrief.co.uk/story/mindbridge-urges-clearer-pcaob-guidance-on-ai-auditsPCAOB Issues Proposed Amendments to QC 1000 and Seeks Public Commenthttps://pcaobus.org/news-events/news-releases/news-release-detail/pcaob-issues-proposed-amendments-to-qc-1000-and-seeks-public-commentRestarting the M&A Flywheel — CBIZ, Inc.https://cbizflywheel.com/Starbucks starts vibe coding enterprise stackhttps://www.semafor.com/article/07/09/2026/starbucks-starts-vibe-coding-enterprise-stackSoftware vendors aren't losing sleep over vibe-coding — yethttps://www.accountingtoday.com/news/software-vendors-arent-losing-sleep-over-vibe-coding-yetMost accounting firms can be impersonated by email – we checked 275 of themhttps://www.accountantsdaily.com.au/business/22638-most-accounting-firms-can-be-impersonated-by-email-we-checked-275-of-themDespite return-to-office crackdowns, remote work is alive and well as the rate has barely changed over the last two yearshttps://fortune.com/2026/07/05/remote-work-data-shows-hybrid-and-flexible-work-arrangements-are-here-to-stay-census-data/AI bills are baffling the C-suite after shift to usage-based pricinghttps://www.theregister.com/ai-and-ml/2026/07/03/ai-bills-are-baffling-the-c-suite-after-shift-to-usage-based-pricing/5266383Need CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @Dav...

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. The Voices From the Bench microphones head to the FDLA Symposium for three conversations that perfectly capture what makes this industry so special. Thanks to the wonderful people at GPS Digital RPD, Elvis and Barb got to sit down with longtime friend Morris Fucarino to celebrate an incredible milestone—50 years as a CDT. Morris shares how he found his way into dental technology, what earning certification has meant throughout his career, and why he believes every technician should strive to be the best they can be. From belt-driven handpieces and gold crowns to running a successful one-man laboratory with just three loyal doctors, Morris proves that passion, relationships, and knowledge never go out of style. His stories are a reminder that while technology continues to change, craftsmanship and pride in your work remain timeless. Next, the conversation shifts to Enja Dorjchuluun from Sakr Dental Arts, who talks about helping lead one of Florida's fastest-growing laboratories while serving on the FDLA Board of Directors. She discusses the challenges of managing a lab spread across multiple buildings, the excitement of moving into a brand-new facility, and why giving back through organized dentistry has become such an important part of her career. From developing future technicians to creating educational opportunities and strengthening state associations, Enja shares why investing in people is every bit as important as investing in technology. To wrap things up, Elvis and Barb meet Joseph Núñez Reyes from GPS Digital Dental Lab, whose journey from Puerto Rico to Orlando is fueled by determination, curiosity, and a love for digital dentistry. After leaving biomedical engineering behind, Joseph found his passion in the dental laboratory, worked his way from the model room to supervising a modern CAM department, and now showcases laboratory workflows through social media to inspire the next generation of technicians. With dreams of one day returning to Puerto Rico to build a state-of-the-art laboratory, Joseph reminds us that the future of dental technology is in very capable hands. Ever notice the busiest labs aren't always the ones working the longest hours? They're usually the ones with a workflow that keeps moving—even after everyone heads home. Real productivity isn't about asking your team to do more; it's about having the right tools doing more for your team. That's where Roland's DGSHAPE DWX milling solutions really shine. Built to keep production moving whether you're milling a single case or running overnight, they free your technicians to focus on finishing cases, serving customers, and growing the business instead of babysitting equipment. That's what real productivity looks like: more output, fewer interruptions, and less time spent chasing problems. Because every hour your mill is producing is another hour your lab is creating value. If you're ready to get more from every production day, discover what Roland's DGSHAPE DWX milling solutions can do for your lab at rolanddental.com.Special Guests: Enja Dorjchuluun, Joseph Núñez Reyes, and Morris Fucarino CDT.