Hospitality Huddles

Hospitality Huddles

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Are you passionate about hospitality? Do you crave expert insights tackling the current pain points operators like you face everyday? Well, you’re in the right place! Each episode, we will bring together a panel of thought leaders and some of the most creative minds shaping the future of hospitality. Together, we’ll explore the heart and soul of this ever-evolving industry, one huddle at a time. Whether you’re a seasoned industry pro or starting your journey up the ladder, we’ve got something special for you. Hospitality Huddles is more than a podcast; it’s a community of passionate individuals who appreciate the art and science of hospitality. Stay tuned for our thrilling episodes, where we blend the best experience, expertise, and enthusiasm to serve up tips, takeaways and actions to help you think differently. Welcome to Hospitality Huddles, where hospitality meets conversation!

Scot Turner


    • Mar 4, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 1h 43m AVG DURATION
    • 59 EPISODES


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    Latest episodes from Hospitality Huddles

    046. Why Every Leader Needs Followers with Jason E Brooks

    Play Episode Listen Later Mar 4, 2025 60:33


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Jason E Brooks of HospIvation as they talk about leadership in hospitality and why say someone is a Manager isn't a dirty word. Listen to the episiode as Jason shares his favourite five chapters of his book, Every Leader Needs Followers. Timestamp: 0:00 - Challenges in Professional Coaching and Management 2:22 - The Role of Data and Comfort in Leadership  5:44 - The Importance of Clear and Concise Communication 9:48 - The Difference Between Consulting and Coaching 15:52 - Creating Space for Effective Coaching 22:41 - The Role of Delegation in Leadership 30:00 - Challenges Faced by Hospitality Leaders 32:41 - Effective Communication in Leadership 37:52 - How to Work with Jason E Brooks To learn more about Jason follow her on LinkedIn https://www.linkedin.com/in/jason-e-brooks/ Visit his website here https://www.jasonebrooks.com/  ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com  For the video of this episode and other tips and tricks to think differently in food & beverage, follow our YouTube channel https://www.youtube.com/@audenhospitality?sub_confirmation

    045. How We Made Infatuations Top 100 with the Homies on Donkeys

    Play Episode Listen Later Feb 25, 2025 27:21


    Join Scot Turner as he sits with Chef Smokey & Sandra of the Homies on Donkeys to reflect on their first two years of running their own brick and mortar restaurant. This is a candid account of a founders journey to being on Time Out, Hardens and Infatuations places to visit let alone a great review from Grace Dent on opening night. To learn more about the Homies visit their website https://www.homiesondonkeys.com/ Follow them on Instagram https://www.instagram.com/homiesondonkeys

    044. How Does Science Spark Creativity In Food with Jodi-Ann Palmer

    Play Episode Listen Later Feb 18, 2025 44:49


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with global award-winning chef, Jodi-Ann Palmer of The Food Design Agency about how she uses data mining and science to create fun and innovative food menus that make a difference. This episode is packed full of knowledge for F&B leaders and Executive Chefs globally. To learn more about Jodi-Ann follow her on socials  https://www.linkedin.com/in/jodi-ann-palmer-841aa617/ To work with The Food Design Agency or learn more https://www.thefooddesignagency.com/  A link to the book Scot and Jodi discussed in the episode, The Flavour Thesaurus https://www.amazon.co.uk/Flavour-Thesaurus-Niki-Segnit/dp/0747599777  ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com  For the video of this episode and other tips and tricks to think differently in food & beverage, follow our YouTube channel https://www.youtube.com/@audenhospitality?sub_confirmation

    043. Why Restaurants Are Failing Families with Crissy Saint

    Play Episode Listen Later Feb 11, 2025 46:51


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Crissy Saint of Kidsmenus.com about why restaurants are missing out if they don't take kids seriously and how their platform is making operators lives so much more easier. To learn more about Crissy follow her on LinkedIn https://www.linkedin.com/in/csaint/ To learn more about Kidsmenus.com visit their website. ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com  For the video of this episode and other tips and tricks to think differently in food & beverage, follow our YouTube channel https://www.youtube.com/@audenhospitality?sub_confirmation

    042. How I Hit 5.7 BILLION Views on Social Media with Elizabeth Doss

    Play Episode Listen Later Feb 4, 2025 56:59


    Would you want to get brand visibility to 5.7 Billion people - to put that in perspective that's 10X the amount of people that watched this years Super Bowl! Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Elizabeth Doss of Izzy Ink Studio who has 5.7 Billion views on social media and now helping brands like Auden to do the same. Learn her secret and how you can amplify your brand to get more market penetration in this weeks episode. To learn more about Elizabeth follow her on socials  https://www.linkedin.com/in/izzyink?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app https://www.instagram.com/izzyink?igsh=OGluamVrd3FzY3ls To work with Elizabeth visit her website https://www.izzyinkstudios.com To find the Auden Hospitality GIFs search @audenhospitality on GIPHY where we now have 4.1 million views in just seven months. ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com For the video of this episode and other tips and tricks to think differently in food & beverage, follow our YouTube channel https://www.youtube.com/@audenhospitality?sub_confirmation

    041. Should Robots Replace Humans with Michael French

    Play Episode Listen Later Jan 28, 2025 56:31


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Michael French from Room Runners about the use of robots in food & beverage and how it can support and not replace humans. A chat sure to get you curious over how you could help your teams. To learn more about Michael follow him on LinkedIn  https://www.linkedin.com/in/michaeldfrench/ If you are interested in Room Runner and the launch https://www.roomrunner.io/ The robot company Michael recommended in the episode was Keenon https://www.keenon.com/en/ ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com For the video of this episode and other tips and tricks to think differently in food & beverage, follow our YouTube channel https://www.youtube.com/@audenhospitality?sub_confirmation

    040. Meeting & Events Are Changing, Are You Ready To Adapt? Peter Heath, Venue Performance

    Play Episode Listen Later Jan 14, 2025 47:50


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Peter Heath of Venue Performance about some of the data in the recent Auden Whitepaper on the current F&B landscape in H1 2024. The episode confronts the data and discusses the future of M&E. To learn more about Peter follow him on LinkedIn  https://www.linkedin.com/in/peter-s-heath/ Venue Performance https://www.venueperformance.com/ What we cover in today's episode: Introduction and Defining Hospitality (0:00 - 2:37) Overview of Venue Performance (2:38 - 4:31) Trends in Meetings and Events (4:32 - 8:00) Impact of COVID-19 on Events (8:01 - 11:30) Challenges and Opportunities in the Events Industry (11:31 - 15:30) Adapting to Modern Customer Expectations (15:31 - 19:00) The Role of Data in Venue Performance (19:01 - 22:43) Adapting to Change and Using Data (22:44 - 28:07) Personalisation and Flexibility in Events (28:08 - 34:15) Venue Performance's Approach to Data (34:16 - 42:24) Conclusion and Call to Action (42:25 - 47:21) ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com Uncover the latest trends and in-depth data driving the F&B industry in the UK and US for the first half of 2024.  Download the full Auden Food & Beverage Report H1 2024 today. https://www.audenhospitality.com/fb-report-h1-2024

    039. 2024 Review with Scot Turner and Michelle Moreno

    Play Episode Listen Later Jan 7, 2025 10:52


    Join Scot Turner for this week's Hospitality Huddles episode as Michelle Moreno joins him in RedFarm in Covent Garden, London during a day of filming to recap their favourite things from 2024 and finish on their wish for 2025.A fun episode with lots of laughs and giggles. To learn more about Michelle follow her on LinkedIn ⁠https://www.linkedin.com/in/michelle-moreno-1b843620/ ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B. If you would like to embrace a different mindset, check out our website www.audenhospitality.com Uncover the latest trends and in-depth data driving the F&B industry in the UK and US for the first half of 2024.  Download the full Auden Food & Beverage Report H1 2024 today. https://www.audenhospitality.com/fb-report-h1-2024

    BITESIZE: What Equipment Should Be On Your Shopping List

    Play Episode Listen Later Nov 29, 2024 19:11


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal share the equipment that should be on your capex and opex shopping list. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    038. Can Retail Help Us Capture Lost Revenue with Adam Forman

    Play Episode Listen Later Nov 26, 2024 85:14


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Adam Forman, Founder of Support Wizard, Captive Wi-Fi and soon to be released, Table Ready.  This is a great episode that talks all about why first-party data is so important and why restauranteurs should look to retail to enhance their guest experience both physical and digital. To learn more about Mark follow him on LinkedIn  https://www.linkedin.com/in/adamforman/  To Listen to Adam's Podcast Captive Conversations https://open.spotify.com/show/4aKgkOBWwDtTbdCCrZblZt?si=BATizCFJSJusHW6X4nxPiA https://www.youtube.com/@captivewifi ------------------------------------------------  Hospitality Huddles is brought to you by Auden Hospitality.  Rewriting the rules of hotel F&B.  If you would like to embrace a different mindset, check out our website www.audenhospitality.com Uncover the latest trends and in-depth data driving the F&B industry in the UK and US for the first half of 2024.  Download the full Auden Food & Beverage Report H1 2024 today. https://www.audenhospitality.com/fb-report-h1-2024

    BITESIZE: Build A Great Strategy In Three Simple Steps

    Play Episode Listen Later Nov 22, 2024 17:21


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal lay out the simple three-step process that Auden use with their guests to build food & beverage strategies.  If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    037. Why Profiling Your Guests Will Grow Your Revenues Keynote - Bar & Restaurant Expo, Texas

    Play Episode Listen Later Nov 19, 2024 53:00


    Join Auden Hospitality's Founder, Scot Turner, as he presents his second powerful keynote at the Bar & Restaurant Expo in San Antonio, Texas. This must-watch session, titled 'Why You Should Know Your Guests Better Than Ever Before', is packed with valuable insights for hotel owners, F&B directors, and hospitality professionals looking to enhance guest experiences in their hotel restaurants, bars, and lounges. In this keynote, Scot explores why understanding your guests deeply is more crucial than ever, how the next generation of travelers and diners is reshaping the industry, and actionable solutions to help you stay competitive and innovative in the evolving hospitality landscape. Don't miss out on strategies that can elevate your guest experience and set your F&B venues apart. Like, subscribe, and share for more top hospitality tips and business insights!

    BITESIZE: The Great Food & Beverage Debate: Buying In Vs Making In-House

    Play Episode Listen Later Nov 16, 2024 20:16


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal debate whether you should be buying products in or producing in-house given the current economic challenges.  Bal brings his QSR background to the conversation sharing why the large chains are successful and what hotels can learn from this process and Scot shares some calculations to help decide the topic. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    036. Changing Your Food & Beverage Mindset - Bar & Restaurant Expo Texas Keynote

    Play Episode Listen Later Nov 12, 2024 23:24


    Discover expert insights from Auden Hospitality's Founder, Scot Turner, as he delivers his impactful keynote at the Bar & Restaurant Expo in San Antonio, Texas. In this video, Scot tackles the crucial topic of 'Changing Your Food & Beverage Mindset', essential for hotel owners, F&B managers, and hospitality leaders aiming to elevate their hotel restaurants, bars, and lounges. Learn why adopting a new approach is vital, how the next generation of guests influences trends, and practical solutions to stay ahead in the competitive hospitality industry. Watch now to uncover strategies to transform your hotel venues and keep them thriving in today's evolving market. Don't forget to like, subscribe, and share for more hospitality insights and tips to boost your F&B business!

    035. We Are Ignoring Hospitality's Untapped Potential with Mark McCulloch

    Play Episode Listen Later Nov 5, 2024 80:54


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with Mark McCulloch of Supersonic Marketing about all things Podcasts, Hospitality Rising and why we need to unlock the untapped potential in the industry. To learn more about Mark follow him on LinkedIn https://www.linkedin.com/in/markmcculloch/ To Listen to Mark's Podcast https://www.theburntchefproject.com/ https://open.spotify.com/show/2OAD6zjazpJZYlM7miSnuW?si=ItQpw9yeTzOu7PPYXReIBQ ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Rewriting the rules of hotel F&B. If you would like to embrace a different mindset, check out our website www.audenhospitality.com Uncover the latest trends and in-depth data driving the F&B industry in the UK and US for the first half of 2024.  Download the full Auden Food & Beverage Report H1 2024 today. https://www.audenhospitality.com/fb-report-h1-2024 

    BITESIZE: Why Planet Conscious Thinking Doesn't Have To Cost You Money

    Play Episode Listen Later Nov 1, 2024 34:47


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal discuss why it's important to make planet conscious decisions but that doesn't mean you have to impact guest experience or increase cost lines.  They also talk about why QR codes aren't the easy way out when it comes to planet focussed decisions. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    034. The Burnt Chef Project with Kris Hall

    Play Episode Listen Later Oct 29, 2024 42:18


    Join Scot Turner for this week's Hospitality Huddles episode as he speaks with his good friend Kris Hall from The Burnt Chef Project about well-being in the hospitality industry and why the new workforce are driving change. To learn more about Kris follow him on LinkedIn https://www.linkedin.com/in/krishall1/ To learn about The Burnt Chef Project - check out the website, which includes the free resources discussed during the show... https://www.theburntchefproject.com/ Follow The Burnt Chef Project on Instagram https://www.instagram.com/theburntchefproject?igsh=MWdxNm1mYjNraTh1MQ== ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Rewriting the rules of hotel F&B. If you would like to embrace a different mindset, check out our website www.audenhospitality.com

    BITESIZE: What else can you do with your F&B zoning?

    Play Episode Listen Later Oct 25, 2024 25:00


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal discuss how you can plan your next project to appeal to a different audience by not just reverting to restaurant, bar & lounge zoning.  This is a great episode that will get you thinking about what is possible in hotel F&B in the future. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    033. Time For F&B To Seize The Opportunity - A Review of Auden's F&B Report H1 2024

    Play Episode Listen Later Oct 22, 2024 22:04


    Join Auden Hospitality Founder Scot Turner as he shares an overview into our first Food & Beverage Report covering the first half results of 2024 for the UK and US. Scot takes you through some of the highlights of the data taken from over 2,000 hotels on HotStats and then shares some of the solutions the Auden team feel can help to seize the opportunity presented by the numbers. If you enjoy the episode or want to read more then download the report below by visiting the Auden website https://www.audenhospitality.com/fb-report-h1-2024

    BITESIZE: Is the All-Day Dining a Thing of the Past?

    Play Episode Listen Later Oct 18, 2024 23:12


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Bal asks Scot why he wrote a recent post about whether the traditional all-day dining lounge is a thing of the past and the modern consumer wants a different experience. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    032. Finding Your Way In Hospitality with Christin Marvin

    Play Episode Listen Later Oct 15, 2024 48:03


    Join Scot Turner for this weeks Hospitality Huddles episode as he speaks to Christin Marvin about her new book, The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary. To learn more about Christin follow her on social media; LinkedIn- @christin-marvin Instagram- @solutionsbychristin Youtube- @ChristinMarvin TikTok- @solutionsbychristin Threads- @solutionsbychristin To buy a copy of Christins book - see the link here https://www.amazon.com/review/create-review/?ie=UTF8&channel=glance-detail&asin=B0DG2VG8L8 ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Rewriting the rules of hotel F&B. If you would like to embrace a different mindset, check out our website www.audenhospitality.com

    BITESIZE: Why its Important to have Frameworks in Your Operation

    Play Episode Listen Later Oct 11, 2024 17:17


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal discuss why it's important to create frameworks in your business and develop SOP manuals that your team actually use! If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    031. F&B in Hotels - Overcoming the Challenges with Tej Walia & Scot Turner in conversation at AHC

    Play Episode Listen Later Oct 8, 2024 16:19


    Join Scot Turner on stage at the Annual Hospitality Conference in Manchester as he talks with Tej Walia of Foxhills Country Club & Resort in Surrey about F&B, how they look at things a little differently and why reinvesting in your business can reap the rewards. To learn more about Tej, find him on LinkedIn https://www.linkedin.com/in/tejsinghwalia/ Foxhills Country Club & Resort https://www.foxhills.co.uk/ Hospitality Huddles is brought to you by Auden Hospitality, rewriting the rules of hotel F&B. To learn more, visit our website www.audenhospitality.com

    BITESIZE: Whats The Scoop? Build Your Recipes in a Different Way.

    Play Episode Listen Later Oct 4, 2024 11:40


    Auden Bitesize is our weekly episode where the Auden team tackle a niche topic that can help you think differently about your operation. This week Scot & Bal discuss “Whats the scoop” - an alternative way to build your recipes and methods to ensure quality and consistency no matter who makes the dish. If you have a topic you would like us to tackle then send us an email at podcast@audenhospitality.com and we will add them to the roster. To follow Bal on LinkedIn click here: https://www.linkedin.com/in/balmahey/  To Follow Scot on LinkedIn click here: https://www.linkedin.com/in/scot-turner/  To learn more about Auden Hospitality, visit our website www.audenhospitality.com 

    030. There's no such thing as food waste with Vojtech Vegh

    Play Episode Listen Later Sep 23, 2024 47:58


    Join Scot Turner for this weeks Hospitality Huddles episode as he learns why Vojtech Vegh believes there is no such thing as a 'no waste' restaurant. Its a great chat that covers how hoteliers can really innovate with the items that might go in the bin. To learn more about Vojtech follow him on linkedin https://www.linkedin.com/in/vojtechvegh/ To buy a copy of Vojtechs book - see the link here https://amzn.eu/d/j0VrJbD ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Rewriting the rules of hotel F&B. If you would like to embrace a different mindset, check out our website www.audenhospitality.com

    029. ‘SHIFT Happens' - 7 Proven Strategies to Help Your Restaurant Crush the NEW Economy.

    Play Episode Listen Later Aug 6, 2024 67:21


    Join Scot Turner for this weeks Hospitality Huddles episode as he turns the tables on Monte Silva on his Restaurant Success Club LinkedIn Live event to talk abotu Monte's new book, ‘SHIFT Happens' - 7 Proven Strategies to Help Your Restaurant Crush the NEW Economy. To learn more about Monte Silva follow him on linkedin https://www.linkedin.com/in/montesilva/    To buy a copy of the book https://amzn.eu/d/4qrQ8zV   ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Helping hoteliers to think differently about their F&B to create outlets their guests will love. If you would like to embrace a different mindset, check out our website www.audenhospitality.com  

    028. Navigating the New Normal in Meetings & Events with Mandi Graziano

    Play Episode Listen Later Jul 29, 2024 55:33


    Join Scot Turner for this weeks Hospitality Huddles episode focussing on Meetings & Events. He is joined by Mandi Graziano who is a best selling author of Sales Tales, Sales coach, Expert conference consultant and podcast host. Mandi share invaluable insights into the trends she is seeing on the client side and how hotels can really leave an impression on their M&E guests. If you operate conference hotels, this is one episode you can't afford to miss. To learn more about  @mandigraziano  visit her YouTube page or follow her on linkedin https://www.linkedin.com/in/mandigraziano/  To buy a copy of her book 'Sales Tales' visit her website https://www.mandigraziano.com/  or Amazon https://www.amazon.com/Sales-Tales-Hustle-Humor-Lessons/dp/1949635945  ------------------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality. Helping hoteliers to think differently about their F&B to create outlets their guests will love. If you would like to embrace a different mindset, check out our website www.audenhospitality.com 

    027. The Power of Small Gestures in Hospitality with Garin Dart

    Play Episode Listen Later Jul 23, 2024 54:39


    Join Scot Turner for this weeks Hospitality Huddles when he is joined by Garin Dart, General Manager of Le Pommier hotel who takes us on an amazing journey of how he is delivering strong F&B revenues in his hotel and his amazing background of travelling around the world in the hotel and events space.   To follow Garin's journey at Le Pommier, follow him on LinkedIn https://www.linkedin.com/in/garin-dart-122a9119a/ To see the great things he is doing at Le Pommier hotel https://www.lepommier.co.uk/   ------------------------------------ Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love! To learn more, visit the website, www.audenhospitality.com

    026. No One Is Coming To Tell Your Story with Shawn P Walchef

    Play Episode Listen Later Jul 16, 2024 49:01


    This weeks Hospitality Huddles episode is with Shawn P Walchef and as the person who inspired us to start our podcast we couldn't be more excited to welcome him on the show.   Covering topics about why all hotels should tell their own story, its an episode that will inspire you to build your brand, create content and be uncomfortable.   You can learn more about Shawn by visitng the  @CaliBBQMedia  YouTube Channel or by following Shawn on social media: LinkedIn https://www.linkedin.com/in/shawnpwalchef/ Instagram https://www.instagram.com/shawnpwalchef?igsh=eWY1eGF6d2Vnb3pq Tik Tok https://www.tiktok.com/@shawnpwalchef?_t=8o2c6rs21vV&_r=1   Hopsitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love. To learn more visit our website, www.audenhospitality.com  

    025. How To Build High Performing Teams with Troy Hooper, CEO, Pepper Lunch Restaurants

    Play Episode Listen Later Jul 2, 2024 49:56


    Join Scot Turner on our latest huddle as Troy Hooper joins the show to have a conversation about how Troy is building a high-performing team at Pepper Lunch Restaurants as they continue the growth of the brand in the US. They also talk about hotels, F&B and de-skilling processes for your team. Troy is always full of knowledge and this episode is no different. You can find Troy by visiting his LinkedIn profile below,  https://www.linkedin.com/in/jtroyhooper/  Learn more about Pepper Lunch Restaurants and Kiwi Restaurant Partners: https://www.pepperlunchrestaurants.com/  https://www.krpusa.com/  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, challenging hoteliers to think differently about their F&B to create outlets their guests will love - learn more at: www.audenhospitality.com      ----------------------------- And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 59 countries, see more and subscribe here ✍

    024. If You Confuse Your Guests, They Won't Engage - The Importance of Wayfinding to Your F&B Concepts

    Play Episode Listen Later Jun 25, 2024 56:02


    This week Scot Turner is joined by Craig Whitehead of Fenlands to kick off our week discussing transitional spaces on our Auden Hospitality media channels. During the chat we cover why making guest transition is so important, the biggest mistakes hoteliers make when it comes to signage and why human psychology means it's likely no one really reads what your asking them.   To learn more about Craig check out his LinkedIn profile; https://www.linkedin.com/in/craig-whitehead-fenlands-wayfinding-sign-consultant/  And more about Fenlands: https://fenlands.co.uk/    ----------------------   To learn more about how Transitional Spaces effect your guest experience, then subscribe to our channels to learn more throughout the week. https://www.linkedin.com/company/audenhospitality/  https://www.audenhospitality.com/foodandbeverageinsider  https://youtube.com/@audenhospitality?feature=shared   

    023. Should Hotels Hand Over Their F&B To Uber Eats? Your Questions Answered!

    Play Episode Listen Later Jun 11, 2024 59:04


    Join Scot Turner and Steve Turk as they answer your questions on a special LinkedIn Live episode. Both Steve and Scot are former hoteliers who still love everything about the hotel industry and tackle questions shared by you about hotels, F&B and short-term rentals. If you didn't catch the live show, this is your chance to hear it back on podcast.   If you would like to know more about Scot Turner visit his LinkedIn page here: https://www.linkedin.com/in/scot-turner/  If you would like to know more about Steve Turk visit his LinkedIn page here: https://www.linkedin.com/in/stevelturk/  ------------------------ Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love. To know more about how Auden can help you tackle your F&B challenges, visit the website www.audenhospitality.com 

    BITESIZE: How A Croissant Going Viral Connected A Community

    Play Episode Listen Later Jun 7, 2024 8:31


    Welcome to this week's episode of Hospitality Huddles! Today, we are excited to share an inspiring story about how a lemon meringue croissant went viral and saved our project at Chestnut Bakery in 2021. This tale is a testament to the power of creative marketing and emotional connection, especially during challenging times like the COVID-19 lockdowns.   In this episode, you'll hear: - The journey of launching Chestnut Bakery during a pandemic - The clever strategies we used to engage our community with limited resources - How a simple lemon meringue croissant became a symbol of hope and connection - Key marketing lessons learned that you can apply to your own projects   Discover how we turned adversity into opportunity and achieved viral success with no physical location and a shoestring budget. Learn the importance of creating craveable products, emotional connections, and evolving your offerings to keep guests coming back.     Thank you for watching! Don't forget to like, share, and subscribe for more inspiring stories and marketing tips. See you next time! ___________________________________   Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about F&B to create outlets their guests will love. Learn more about Auden at www.audenhospitality.com

    022. keynote Speech at Anglia Ruskin University London

    Play Episode Listen Later Jun 4, 2024 75:07


    In this weeks episode, listen to Auden Founder Scot Turner give a keynote speech to students at Anglia Ruskin University who were on the Hospitality Course studying innovation and entrepreneurship.   The episode shares Scots background, how Auden developed over the two years and the four lessons learnt from that period.   During the episode, Scot mentions a clip from Diary of a CEO, here is the link   Enjoy the show!   Learn more about Auden Hospitality by visiting our website www.audenhospitality.com   

    Bitesize Episode: 20 Tips To Transform Your Hotel F&B

    Play Episode Listen Later May 17, 2024 32:31


    Join Scot Turner for another first Bitesize Episode where we share actionable tips to help you think differently to grow your F&B operation and create outlets your guests will love. This week's episode shares 20 tips to improve your F&B, we are sure there will be a tip for everyone so if you are an F&B Leader, grab a pen and notepad because this is worth listening to. To learn more about Auden, visit our website www.audenhospitality.com    Enjoy the Show!

    021. Hospitality Brews May 2024

    Play Episode Listen Later May 13, 2024 55:43


    Join Scot Turner and Michelle Moreno for their monthly round-up about all things hospitality.    Each month they tackle some of the biggest news stories affecting our industry in the month.   Hospitality Brews will be live on LinkedIn on the first Wednesday of every month and released on audio format shortly after.   Mark your diaries, put the kettle on and pick out your favourite dunker, sit back and enjoy the show.   Follow Scot on LinkedIn here www.audenhospitality.com  Follow Michelle on LinkedIn here www.qableadership.com   

    020. Chatting Hotels, Content Creation and Under-Utilised Spaces.

    Play Episode Listen Later May 7, 2024 61:45


    Join Scot Turner on our latest huddle as Steve Turk joins the show to have a conversation between two old hoteliers.  They discuss all things hotels, underutilised spaces, consultants, personal brand and their journey from hotelier to owning their own businesses. Its an episode packed full of insights and anyone in hotels will love the episode. You can find Steve by visiting his LinkedIn profile below,  https://www.linkedin.com/in/stevelturk/  And here are his fantastic businesses: Turk Hospitality Ventures Tangy Management Hospitality Mentor Biscayne Coffee Check out Good Morning Hospitality every Wednesday on LinkedIn here ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, challenging hoteliers to think differently about their F&B to create outlets their guests will love - learn more at: www.audenhospitality.com        And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 57 countries, see more and subscribe here ✍

    019. The Secrets Of Managing Projects Successfully

    Play Episode Listen Later Apr 30, 2024 41:46


    Join Scot Turner on our latest huddle as he chats with Brendan Kelly, Head of Projects at JKS Restaurants about how to manage projects successfully, why process is important and how to use Notion as your central system. You can find Brendan by visiting his LinkedIn profile below,  https://www.linkedin.com/in/kbrendan/  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at: www.audenhospitality.com      And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 57 countries, see more and subscribe here ✍

    Bitesize Episode: How To Create An F&B Strategy In Three Steps.

    Play Episode Listen Later Apr 26, 2024 16:03


    Join Scot Turner for our first Bitesize Episode where we share one actionable tip to help you think differently to grow your F&B operation and create outlets your guests will love. Listen to the three-step process we follow at Auden Hospitality when we visit a hotel to do an F&B strategy. To learn more about Auden, visit our website www.audenhospitality.com  Enjoy the Show!

    018. How The “Impact Filter” Enables Project Success

    Play Episode Listen Later Apr 23, 2024 54:33


    Join Scot Turner on our latest huddle as he chats with Jeremy Julian about all things tech, the 'impact filter' and the lessons learned from 250 podcast episodes.  This is such a great conversation and so many things to take away from Jeremy's experience. You can find Jeremy by visiting his LinkedIn profile below,  https://www.linkedin.com/in/jeremy-julian/  Restaurant Technology Guys Podcast https://restauranttechnologyguys.com/  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com     And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 57 countries, see more and subscribe here ✍

    017. Inspiring Culinary Authors Through the Art of Disruptive Storytelling

    Play Episode Listen Later Apr 9, 2024 62:46


    Join Scot Turner on our latest huddle as he chats with Christian J Fischer to learn about his travels from Austria to the US, why every Chef needs a book, how you can do this in just 90 days and how he helps Chefs be more than just a cook.  You can find Christian by visiting his LinkedIn profile below,  https://www.linkedin.com/in/christianjfischer/  And Christians website where you can learn more about his many companies www.christianjfischer.com  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com    And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 46 countries, see more and subscribe here ✍

    016. Answering the Critics - Why Every Restaurant Needs A Podcast Strategy

    Play Episode Listen Later Apr 2, 2024 41:23


    Join Scot Turner on our latest huddle as he chats again with Jay Ashton about why he thinks every restaurant should have a podcast responding to some of the comments we received following the last episode. You can find Jay by visiting his LinkedIn profile below, this is where you can catch all of his content including his daily Late Night Show. https://www.linkedin.com/in/jayashtoncanadasrestaurantguy/   ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com   And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 46 countries, see more and subscribe here ✍

    015. Unravelling the Myths and Embracing Planet Conscious Decisions

    Play Episode Listen Later Mar 26, 2024 41:39


    Join Scot Turner on our latest huddle as he speaks with Till Schäfer of Falkensteiner Hotels & Residences where they talk about sustainability, the effects of decisions on the guest experience and an idea about how you can show guests usage to reduce consumption! If you liked some of the ideas by Till, you can learn more by visiting his LinkedIn profile below; https://www.linkedin.com/in/till-schaefer-64b71359/ Learn more about Falkensteiner Hotels & Residences by visiting their website https://www.falkensteiner.com/en  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to help them think differently about their F&B operation - find out more at www.audenhospitality.com   And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 52 countries, see more and subscribe here ✍

    014. Mastering the Art of Local Marketing

    Play Episode Listen Later Mar 19, 2024 59:02


    Join Scot Turner on our latest huddle as he speaks with Justin Ulrich of Evocalize and The Local Marketing Podcast about how to carry out successful local marketing and the lessons he haas learnt from interviewing some of the best in the business. You can find Justin by visiting his LinkedIn profile below; https://www.linkedin.com/in/justinculrich/ Find Evocalize: https://evocalize.com/  Listen to The Local Marketing Lab on Spotify  https://open.spotify.com/show/302o07eQ7jETBElW42c8Da?si=XqmPh7LSSp2H0S_Jm6VIpA ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to help them think differently about their F&B operation - find out more at www.audenhospitality.com  And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 52 countries, see more and subscribe here ✍

    Bonus Episode: Behind The Scenes On Location With Auden Hospitality

    Play Episode Listen Later Mar 14, 2024 32:27 Transcription Available


    Welcome to the latest episode of Hospitality Huddles with Scot Turner, a special episode recorded on-location at Foxhills Country Club with Operations Director Bal Mahey as Auden Hospitality collaborates with the hotel team to launch Flo's cafe. This educational and insightful episode delves into fundamental topics like menu development, operational efficiency, and even the process of rebranding their family cafe. Discover how minor system improvements can elicit substantial changes and solve some of the hospitality industry's most pressing challenges. Our episode amplifies how principles of Quick Service Restaurants (QSR) can be adopted within various hospitality sectors to enhance efficiencies, and how leveraging technology can promote growth without the need for exponential personnel expansion. Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to help them think differently about their F&B operation - if you like what was discussed today, reach out and lets chat about your project.

    012. How To Make The Most Of Your Hotel (and F&B) Website

    Play Episode Listen Later Mar 5, 2024 69:57


    Join Scot Turner on our latest huddle as he speaks with Omar Boubess of Studio Circa on how to think about your hotel website differently especially when it comes to your F&B outlets. You can find Omar by visiting his LinkedIn profile below; https://https://www.linkedin.com/in/omarboubess/ Learn more about Studio Circa at https://www.studio-circa.com/  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to help them think differently about their F&B operation - find out more at www.audenhospitality.com  And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 52 countries, see more and subscribe here ✍

    011. Every Restaurant Should Have A Podcast

    Play Episode Listen Later Feb 27, 2024 59:39


    Join Scot Turner on our latest huddle as he speaks with Jay Ashton about why he thinks every restaurant should have a podcast.  This is a great chat for any operator wanting to up their socials game! You can find Jay by visiting his LinkedIn profile below, this is where you can catch all of his content including his daily Late Night Show. https://www.linkedin.com/in/jayashtoncanadasrestaurantguy/  ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com  And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 46 countries, see more and subscribe here ✍

    010. Restaurant Social Media Is Changing... Are You Ready?

    Play Episode Listen Later Feb 19, 2024 3444:00


    Join Scot Turner on our latest huddle as he speaks with Heather Cox of Heather Cox Codes about the changing landscape of social media in hospitality including going live in 2024, storytelling, using hashtags properly and how to maximise AI. You can find Heather by visiting her LinkedIn profile below https://www.linkedin.com/in/heathercoxcodes/ In the show, Heather describes her hashtag generator, here is the link to try it yourself; https://chat.openai.com/g/g-wAFMOll9s-hashcreator ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com  And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 46 countries, see more and subscribe here ✍

    009. Why Storytelling With Authenticity Is The Key To Employee Branding

    Play Episode Listen Later Feb 13, 2024 58:55


    Join Scot Turner on our latest huddle as he speaks with Oli Calivero of Pizza Pilgrims about employee branding and how storytelling is a key strategic tool to put you ahead of the rest to attract and retain the best talent. You can find Oli by visiting his LinkedIn profile below https://www.linkedin.com/in/olivercavaliero/ In the show, oli describes his people branding framework from this post on LinkedIn; https://www.linkedin.com/feed/update/urn:li:activity:7087748810449264640/ ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com  And finally.....  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 46 countries, see more and subscribe here ✍

    008. The Future of Using Data in the Hospitality Industry.

    Play Episode Listen Later Jan 9, 2024 63:57


    Join Scot Turner on our latest huddle as he speaks with Derek Smith about all things data and what the future looks like for the use of analytics, AI in the industry and why Derek isn't worried about Chat GPT!   You can find Derek by visiting his LinkedIn profile below https://www.linkedin.com/in/dereksmithcm/  Hospitality Huddles is brought to you by Auden Hospitality, working with hoteliers to make F&B great again - learn more at www.audenhospitality.com  Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community? F&B Insider is read in over 39 countries, see more and subscribe here ✍

    007. Why Coaching Should Be Part Of Your People Strategy.

    Play Episode Listen Later Dec 20, 2023 80:26


    Did you know, that middle management are the people in your business that are most exposed to burn out?  And, did you know that many are not given the tools to help them deal with the challenges they face everyday? There is an answer.... In this episode of Hospitality Huddles, the panel discusses how important coaching can be for an organisation and focus on what the benefits are of bringing external coaches in to develop your people. It is an episode with so many takeaways you will want to have a pen and piece of paper ready to make notes. Host Scot Turner is joined by; Andy Jones  Monte Silva Adam Lamb Don't miss out on this opportunity to learn from some of the best so you can take advantage of implementing the right strategy into your business. Find our Panelists on LinkedIn Andy Jones -https://www.linkedin.com/in/andyjonesmihi/ Monte Silva - https://www.linkedin.com/in/montesilva/ Adam Lamb - https://www.linkedin.com/in/adamlamb/ Scot Turner - https://www.linkedin.com/in/scot-turner/     To Subscribe to the newsletters of the panelists, follow these links:   Andy Jones The Leadership Buffet Newsletter https://www.linkedin.com/newsletters/7052228038159159296/   Monte Silva Restaurant Success Newsletter https://www.linkedin.com/newsletters/7137664370506924032/   Adam Lamb Your Recipe For Career Success Newsletter https://www.linkedin.com/newsletters/your-recipe-for-career-success-7016778639539150848/   This episode is brought to you in partnership with Auden Hospitality, see more here; www.audenhospitality.com     And finally, if you like this episode, please leave a review wherever you listen to your podcasts. Thanks for listening

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