The Cafe Hustle - Hospitality and Coffee Shop Podcast

In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.

In this episode of the Hospitality Leadership Podcast, we delve into the interplay between technology and human interaction in the hospitality industry. Join our "How To Retain Your Hospitality Staff" Webinar here.Inspired by a previous discussion with Jeremy Julian from the Restaurant Technology Guys Podcast, Andy explores how tech can enhance operational efficiency while preserving the essential human element. Key points include understanding current operations, identifying pain points, and choosing the right technologies that solve specific problems as well as the importance of using tools like CRM software and digital concierges to personalise guest experiences without sacrificing genuine hospitality.Check out the Jeremy Julian episode here.

In this episode of the Hospitality Leadership Podcast, host Andy Jones emphasizes the need for simplifying leadership within the hospitality industry. He delves into addressing common challenges such as staff acquisition and retention, advocating for adaptable leadership and inclusive work environments. The episode stresses the importance of defining and consistently using clear values, missions, and vision statements as foundational cultural elements. Andy also highlights the necessity of developing leaders, setting clear staff expectations, and maintaining regular feedback, all aimed at improving organizational effectiveness and guest experiences.

In this episode, Andy invites Jeremy Julian, Host of The Restaurant Technology Guys Show to explore the transformative role of technology in the hospitality industry. Jeremy shares practical insights and real-world examples on how tech can elevate guest experiences, streamline operations, and empower staff.Episode Highlights:1. Integrating Technology for Better Guest Experience:Optimizing Operations: Technology enhances guest experiences by improving operational efficiency. Digital kitchen systems, for instance, ensure timely and accurate food delivery, reducing wait times and boosting guest satisfaction.Improving Communication: Seamless communication between front-of-house and back-of-house is crucial. Tech tools facilitate better coordination, ensuring smooth service flow and improved guest interactions.2. Personalizing Customer Interactions:Leveraging Customer Data: Utilizing Customer Data Platforms (CDPs) helps track guest preferences and behaviors. This enables personalized service, making guests feel valued and fostering loyalty.Tailored Service: Personalized interactions based on data insights enhance guest satisfaction and encourage repeat business.3. Empowering Staff with Technology:Tools and Training: Providing staff with the right tech tools and training boosts their efficiency and confidence. Digital recipe books and advanced POS systems ensure consistency and track customer preferences.Enhancing Work Environment: Empowered staff lead to a more enjoyable work environment, reducing turnover and improving service quality.

In this episode of the Hospitality Leadership Podcast, Andy Jones discusses the critical issue of employee engagement in the hospitality industry, emphasizing the role of effective leadership and communication.Drawing insights from recent Gallup reports, Andy addresses the challenges of engaging younger workers and provides actionable strategies for leaders to create a compelling vision and foster a culture of engagement.By enhancing communication through regular team meetings and one-on-ones, hospitality leaders can improve employee satisfaction and deliver exceptional guest experiences.Head over to https://www.thecafehustle.com.

We hear it a lot - how can I embrace the community around my restaurant?You have probably wondered it too?Here is an extract from my recent chat with Justin Ulrich where we chat about how we can truly and authentically tap into the power of your local community and drive more people to your business.Check Out The Full Episode With Justin HERE!Want to know how you can work with Andy?  Book A Chat With Andy Now!

In this episode of the Hospitality Leadership Podcast, we dive deep into the crucial role of workplace culture in setting businesses apart from their competition. We discuss how a positive culture not only improves staff retention but also acts as a powerful marketing asset that can attract more customers and top talent. Through a comprehensive three-step strategy, you will be guided on how to define, communicate, and leverage your company culture to enhance your brand and drive growth. Additionally, we cover the importance of aligning personal values with business values and offer practical advice for leaders to establish and maintain an authentic and effective culture. By focusing on developing the right culture, businesses can achieve massive success, underscored by examples and an invitation to further engage through a specialized hospitality mindset workshop.Want to know how Andy and Cafe Hustle Hospitality can help you and your business?Drop us an email to hello@thecafehustle.com

What strategies are you using to reach your community?  How are you marketing your restaurant to your most important customers - your community?Justin Ulrich's insights on improving business through community engagement, leveraging tools like Google My Business, and creating memorable experiences is one of my more enjoyable episodes. Justin shares his journey from tax accounting to marketing across a variety of different sectors, emphasising the importance of bringing fresh perspectives to marketing. In this episode, learn about;The Importance of Diverse Perspectives in Leadership.Enhancing Community Engagement through Digital Tools.Creating Memorable Experiences.And so much more.To get started with a conversation about how working with Andy and his team can help you improve your life and your business, book a quick call with him here.

In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.What challenges are you facing in middle management?  If you need some advice, don't hesitate to contact me at andy@thecafehustle.com.  I'm always happy to help out!Don't forget to connect with me over on Linkedin.  Connect with me HERE!

This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment!

In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth. 02:10 Troy Hooper's Journey in the Hospitality Industry04:13 The Birth and Growth of Pepper Lunch06:04 The Unique Value Proposition of Pepper Lunch11:36 The Strategy for Growth and Expansion17:25 Maintaining Brand Identity and Culture21:20 Challenges and Learnings in Leading Pepper Lunch24:12 Embracing the Brand's Legacy25:13 The Art of Selling and Passion26:13 Authenticity and Franchise Partnerships29:19 The Ideal Franchisee for Pepper Lunch32:14 The Unique Appeal of Pepper Lunch38:26 The Future Vision for Pepper Lunch40:51 Book Recommendations for Success43:47 Closing Remarks and Contact Information

In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication.  I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours.Remember, if you would like our Communciation Framework PDF or would like to explore our coaching opportunity, drop me an email to andy@thecafehustle.com 00:00 Introduction to the Importance of Communication in Leadership01:04 The Misconception of Less Communication is Better01:31 Promotion of Annual Coaching Program03:21 The Importance of Proactive Communication05:08 The Role of Weekly Group Meetings in Communication07:30 The Power of One-on-One Meetings09:12 The Impact of Daily Huddles and Digital Channels11:11 The Importance of Agendas and Consistent Meeting Schedules12:31 Conclusion and Offer of Communication Framework

In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency. Find out more about the management model here.

Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening. We cover

This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin. Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants. We also talk about the importance of building a positive work culture and the role lifelong learning plays in the trajectory of your career progression. Discussing his journey in the hospitality industry, Alex shares valuable insights and lessons learnt from his experiences. We cover; Investing in Teams Learning from Experiences Balancing Life and Work Role and Contributions Creating a Positive Culture Developing People And much more.If you are looking for an experienced Executive Leadership and Mindset Coach, have a chat with Andy who can help you and your business grow throughhe power of your people.  Book a chat today! 

In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant. Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success. We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food businesses succeed safely. Throughout the discussion, the importance of having proper food safety practices is highlighted, not just from a legal standpoint, but also as a crucial part of providing an ideal customer experience. 00:00 Opening 03:58 The Consequences of Poor Food Safety 05:40 Understanding Food Hygiene Ratings 08:26 The Role of Training in Food Safety 10:12 The Importance of Consistent Food Safety Practices 16:43 Improving Food Safety in Your Business 21:16 The Impact of Leadership on Food Safety Compliance 23:14 The Importance of Regular Food Safety Audits 25:14 The Role of Passion in Food Safety 29:57 The Importance of Measuring Food Safety Performance 38:42 The Most Common Food Safety Mistakes 45:08 Conclusion and Contact Information Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching. Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance. Lisa also highlights the importance of knowing yourself, setting priorities, establishing boundaries and creating space for thinking within any organisation. We discuss; Role of Middle Management Importance of Personal Development Power of Coaching Leadership in Practice Tips for Self-Management Benefits of Coaching for Organisations Right now, Andy has only two slots open for his bi-weekly coaching program. If you are interested in exploring what coaching can do for you, drop him an email at andy@thecafehustle.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Explore the challenges and solutions for attracting, engaging and retaining talent in hotels and restaurants with our MondayManifest with Scot Turner. Don't miss out on some huge guests coming soon on the podcast - Subscribe today. Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership is everything to any business - but hotels and restaurants have to go about it differently to other sectors. But why does the training and development of leaders in hospitality continue down the same route as other businesses? It's different - so make sure you are innovating how you lead to bring you the results you and your business deserve in 2024. Partners Trainual is the best solution to producing a business playbook for your business. Check it out here at https://thecafehustle.com/trainual Subscribe to the podcast here: Apple / Spotify Learn more about your ad choices. Visit megaphone.fm/adchoices

We talk about it a lot, but what does it take to be an authentic leader? It is one of the best ways to connect and build trust with your people but why do leaders find it so hard to embrace? Join me in this episode where I chat about the first step in embracing authenticity and vulnerability - and why it's so important. Connect with me on LinkedIn over at https://www.linkedin.com/in/andyjonesmihi/ Learn more about your ad choices. Visit megaphone.fm/adchoices

For too long, our people in hospitality have been subject to generic training courses and modules that has let most people down. In todays industry, whether a hotel, restaurant or coffee shop, adapting your training approach can really help your people and your business grow stronger. I would love to know how you are adapting your business training to meet the needs of your people - drop me an email. Learn more about your ad choices. Visit megaphone.fm/adchoices

So we have learnt how to lead ourselves and our people better, but now we need to pull it all together. If we have covered how to lead people in our people leadership episode, organisational leadership is about how we can lead groups of people. Learn some of the ways in which you can better lead your business in this episode. Check out our episode on how to lead your people better. Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blb Learn more about your ad choices. Visit megaphone.fm/adchoices

The most important part of leadership in your hotel, restaurant or coffee business, is your ability to lead people. There is no way in which we could do it all on our own. That being said, there is only one thing worst than this, and that is leading unhappy people - who seem to work against you. In this episode, I am going to share with you three strategies to improve you people leadership and how that transfers into real revenue generation for your business. Check Out Our Last Epsiode on 3 Strategies to Improve Your Self-Leadership. Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blb Learn more about your ad choices. Visit megaphone.fm/adchoices

When we think about leadership in the hospitality industry, we instantly look at theory and how that impacts on others but we miss out on the most important link in the chain of your restaurant or hotel? You! Self-leadership is fundamental to your ability to lead and influence your people. Today I share 3 strategies to help you improve your self-leadership that will help grow the abilities of your team and your business. Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blb Learn more about your ad choices. Visit megaphone.fm/adchoices

In this epsiode, I am joined by Ashley McNamara of Apex Order Solutions where we explore the use of order lockers to increase the convenience for your customers. We look at the impact of the technology on the delivery of hospitality, the wider benefits of order lockers and how we can successfully integrate technology to complement the human interaction. Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership isn't difficult in a hotel, restaurant or coffee shop - that doesn't mean it isn't complex. In today's episode, I share how you can view leadership in a new light - a simpler light - that will transform how you see the future leader in you. Once you simplify what leadership really is, it becomes much less difficult - and your life becomes infinitely easier. Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Join me as I share how a specialist hospitality leadership coach can transform how you lead your hospitality business. Whether you are a coffee shop, restaurant or hotel, a hospitality leadership coach can bring massive benefits to how you guide your business towards success. Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us on this episode, where I share one way we help transform hospitality businesses' performance and how that can work for you. If you want to explore what coaching could do for you and your business, head here: https://thecafehustle.com/leadershipclarity Join me on Linkedin. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector.  From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry.  Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity.  He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences.  Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient. Find out more about the Leadership Support Package that will transform leadership development and support in your business. Connect with Andy on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

There is already too much toxicity in the hospitality industry. Whether you are in hotels, restaurants or coffee shops, there are moments where toxicity runs through the culture, but the last thing we want to introduce is toxicity int he form of honesty. in this episode you can learn; What is brutal honesty and why is it a toxic leadership trait? How does brutal honesty damage relationships and erode trust? What are the alternatives to brutal honesty? How can leaders be honest in a way that is compassionate and empathetic? Don't forget to subsribe to the show and leave a rating or review where you listen. It really helps us grow and to get bigger guests on the show. It really does help! Learn more about your ad choices. Visit megaphone.fm/adchoices

If you operate a coffee shop, restaurant or hotel, you are now in an era where you have the possibility of collecting so much data. But the real question is - are you using it properly? Derek Smith of Canopy Metrics joins me on this week's episode of the podcast to talk about the possibilities and how data can transform how you operate your business. Don't Miss out on our 4-week leadership boot camp, Leadership Launchpad. Reserve Your Space on Leadership Launchpad NOW! -------- If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership, particularly in hospitality, can often take a recognisable form. That of authority and unkind. Now I know I am talking in generalities, but this is the picture that is painted around hospitality. But that isn't how it needs to be, and there are other ways of leading your people, as James Gray of Barista & Co. discusses with us. Check out his full episode from The Cafe Hustle days here. -------- If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality is an industry where we need to take a real focus on the wellbeing of our people. Someone who has a particular passion for wellbeing in hospitality is Craig Prentice, Founder of mum, the talent partner for the hospitality industry. He is also the Creator of the Walk for Wellbeing, which is focused on raising awareness of wellbeing in the hospitality industry, as well as raising much-needed funds for Hospitality Action. In this episode, we chat about; Why it is so important for you as a business leader to focus on the wellbeing of your people; How your business can better prioritise the wellbeing of your people, and; How your approach to recruitment can have an impact on the overall wellbeing of your people. Up until the 15th of October, you can get involved with Walk for Wellbeing and support an amazing hospitality cause. Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Join me for this week's Manifest episode where we revisit my chat with Phil Street. We condense some of the best parts of our chat into a ten-minute episode for those on a time crunch! Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Similar to our Monday Manifest episodes, which bring you the highlights from episodes, 'Time' brings you approximately a 10-15 minute continuous snippet or moment from them. It is where we cover a particular topic, piece of advice or a notable point that can help you have a better day in your hospitality business. In the first of these episodes, we take a look back at my chat with Jensen Cummings where we chat about communicating better with your team, dealing with the nuances of your restaurant and how we can slowly change the restaurant industry for the better. Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing for your restaurant or hospitality business can be challenging for some, but comes easy for others. Why is that? in this episode, with restaurant coach, Chip Klose, we explore some of th fundamental elements of marketing and how you can apply them to your business. Also, don't forget to check out Chip's new book, The Restaurant Marketing Mindset, out October 3rd. UK: https://amzn.to/3LI4qJB US: therestaurantmarketingmindset.com Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever struggled with retention in your restaurant or hospitality business? Chances are there is a reason that you can deal with - mainly that your business isn't meeting the needs of your staff. Join me in this episode, where we explore ways that you can improve your staff turnover rates. Don't forget to share this episode with anyone you know who is struggling with staff turnover. Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's MondayManifest, I take a look back on my chat with Troy Hooper. In this Manifest, we discuss; How investing in people can lead to better customer service, higher employee morale, and increased profits; How a strong culture can help to attract and retain employees, and create a positive environment for guests, and; How it is important to be clear and honest about what your business is about and what it standsfor, for both employees and guests. Related: Find The Full Episode With Troy Hooper Here We also discuss the importance of leadership, training, and development. They argue that these things are essential for creating a successful business. Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, I'm thrilled to have Phil Street, the host of Hospitality Meets... Podcast and a leading recruiter in the UK's hospitality sector, join us for an amazing conversation about the challenges of recruiting and retaining in the hospitality industry. In this episode we discuss; The current challenges in attracting and retaining top talent in the hospitality industry and why it's a universal issue, not just a sector-specific one; How mentorship has shaped Phil's career and why it's a cornerstone for anyone looking to succeed in the industry, and; Gain insights into what the future holds for the hospitality industry. And so much more Tune in to unlock actionable insights and strategies you can implement immediately. If you find value in this episode, please subscribe to The Hospitality Leadership Podcast, rate us, and share this episode with someone who could benefit from these insights. Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's fast-paced world, the ability to adapt is more crucial than ever - even more so in the hospitality industry. This episode explores the concept of Adaptive Leadership and my philosophy that this is the only true style of leadership that serves you in all phases or periods. Whether you're a young leader in tech, finance, or any other industry or a seasoned professional in the hospitality sector, this episode offers actionable insights to help you thrive in times of change. What You'll Learn: The Importance of Adaptive Leadership: Why the traditional 'command and control' style of leadership is becoming obsolete. Key Characteristics of an Adaptive Leader: Learn the traits that set adaptive leaders apart, including active listening, vulnerability, and a willingness to seek diverse perspectives. Practical Tips: Concrete steps you can take to become a more adaptive leader, from fostering open communication to investing in continuous learning. Subscribe, Rate, and Share: If you found value in this episode, please subscribe to The Hospitality Leadership Podcast, rate us, and share this episode with someone who could benefit from these insights. Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to our Monday Manifest, the first of a special cut of one of our most engaging episodes, where today we delve into the concept of 'Digital Hospitality' with one of my mentors (even if he doesnt know it) Shawn Walchef of Cali BBQ. Discover how the brick and mortar realm of the hospitality industry is evolving into the digital age and why every business must adapt to survive. If you're a hospitality business owner or professional, this episode is packed with actionable insights tailored just for you including; Digital-First Approach: Understand the importance of having a digital-first mindset, optimizing for the internet, and being responsive to evolving technologies. Today's hospitality is not just about physical space but creating a seamless online experience for your customers. Humanizing Digital Interactions: Learn the art of translating the warmth and empathy of face-to-face hospitality to the digital space. Whether it's responding to online reviews or managing direct messages, discover how to make every interaction memorable and authentic. Embrace Technology for Efficiency: Hear about practical applications, like the toast order system, that are transforming the way businesses operate. Discover the importance of immediacy in the digital age, using Spotify's quest for instantaneous playback as an inspiration. Ensure you're not just integrating technology but partnering with the right tech platforms to amplify your business's impact. Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you want to know what it takes to really lead effectively in a restaurant or hotel? Join me and Christopher McFadden, Founder of the McFadden Group and Co-creator of Restaurant Leadership 101. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Many hospitality businesses, whether a restaurant, hotel, coffee shop or other hospitality business, love empowering their people. Yet many don't truly get to this point. We call it massive ownership - a point where the people in the organisation feel like they truly are part of what you, and they, are working towards. But to get there, you need to take some fundamental steps to make that possible and I will share them with you today. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership isn't all about skills and theory. There are so many different elements that come together to make someone a great leader. Today, I share some tips on how you can build a massive foundation for your leadership and begin influencing your restaurant, hotel or coffee shop in a whole new way. Join our Trust and Respect Workshop on Monday 11 September. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

At some stage of our hospitality career, a big transition takes place. None much bigger, though, than the transition from a food truck operation into a restaurant operation. It's the dream for most food truck operators, but it is the reality for Charlie Eblen and his team at Single Tree BBQ. In this episode, we are going to hear about the challenges and lessons that Charlie went through in setting up and growing his brick-and-mortar hospitality business. Do you want to know a fool-proof way to massively improve your guest experiences and satisfaction in your hotel, restaurant or hospitality business? This podcast episode will give you the answers you are looking for. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you want to know a fool-proof way to massively improve your guest experiences and satisfaction in your hotel, restaurant or hospitality business? This podcast episode will give you the answers you are looking for. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Introducing Andy's 7 Stages of Hospitality Leadership which is a roadmap for hotels, restaurants and other hospitality businesses to develop their leaders into exceptional employees. Sign up to our FREE 7-day email leadership course here Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark McCulloch is one of the global leaders when it comes to branding and marketing in the hospitality industry and is the driving force behind Hospitality Rising here in the UK. Today Mark and I discuss where Hospitality Rising is going in the future and what we should be looking for when it comes to marketing our businesses to customers and potential future employees. We discuss Gain a fresh perspective on the hospitality industry's challenges and potential solutions from an insider's viewpoint. Discover transformative marketing strategies and trends that can revolutionise your approach to customers. Learn valuable career development lessons from an industry expert's personal journey and motivations. And so much more. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

It's no secret that the restaurant and hospitality industry are struggling to attract people to the industry. It's a well publicised fact that supply outstrips demand when it comes to hospitality jobs. But why is that? Join me as I chat with Scot Turner of Auden Hospitality about how we can inspire our people, and in turn, inspire a new generation of hospitality employees. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices

Join leadership coach, Andrew Jones, as he explores the power of gamification in transforming productivity with our guest, Cody Adent.  In this episode, you'll discover how harnessing the potential of small, consistent actions can establish impactful, lasting habits. Perfect for those searching for innovative personal productivity strategies and effective methods to overcome procrastination, Cody, a successful entrepreneur, founder of The Vibrant Agency, and author of ‘Start Where Others Stop', shares invaluable insights from his journey to success.  If you're driven to achieve your goals and eager to enhance your daily effectiveness, this episode is not to be missed. Tune in and learn how to turn your everyday actions into powerful, winning habits. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Learn more about your ad choices. Visit megaphone.fm/adchoices