Podcasts about hospitality action

Jeannette is joined by the one and only Kate Nicholls OBE, who shares her journey through the dynamic world of travel, tourism, and leisure, highlighting the significant opportunities and challenges facing the hospitality sector today. With a focus on social mobility and the importance of diversity, equity, and inclusion, Kate discusses her various roles, including her work as a disability ambassador and menopause champion, reflecting on the impact of COVID-19 and Brexit on the industry, and emphasising the need for effective communication and collaboration with government entities. KEY TAKEAWAYS The hospitality industry is characterised by its dynamism, innovation, and entrepreneurial spirit, allowing businesses to adapt and reinvent themselves in response to challenges, such as those faced during the COVID-19 pandemic. The sector offers significant opportunities for social mobility, enabling individuals with no prior experience or qualifications to quickly advance to management positions through training and investment in their development. Hospitality encompasses a wide variety of businesses, from independent coffee shops to large hotel chains, making it a vital part of the community and economy, contributing significantly to employment and tax revenue. Effective leadership in the hospitality sector involves actively listening to the concerns of both small and large businesses, understanding their common challenges, and articulating these needs to government and media to advocate for necessary changes. BEST MOMENTS "The sector is so dynamic, so innovative, that it always works hard. The people within it always look at how can they make the best of a bad situation." "You can't be what you can't see. If you don't have that, or if you have something that doesn't show where you can go, that's quite difficult." "I always say I've got the best job in UK PLC because I've got that diversity and breadth." "I knew I'd got my sector through it. I knew I'd got the people, the teams." "It's about relationships. It's about trying to see the best in people." This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It’s never too late to be BRAVE and BOLD and unlock your inner BRILLIANT. Visit our new website https://brave-bold-brilliant.com/ - there you'll find a library of FREE resources and downloadable guides and e-books to help you along your journey. If you’d like to jump on a free mentoring session just DM Jeannette at info@brave-bold-brilliant.com. VALUABLE RESOURCES Brave Bold Brilliant - https://brave-bold-brilliant.com/ Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 ABOUT THE GUEST Kate Nicholls OBE has been CEO of UKHospitality, the powerful voice representing the broad hospitality sector, since its inception in 2018. Kate previously worked as CEO and Strategic Affairs Director of the Association of Licenced Multiple Retailers (ALMR). She sits on the Government’s Tourism, Hospitality, and Food & Drink Sector Councils, where she represents the wider hospitality and tourism sector. Kate is also the Chair of the Institute of Licensing, a board member of Best Bar None, and a trustee of Hospitality Action and Springboard. Kate initially worked as a researcher in the House of Commons and European Parliament on food, employment and environmental policy before joining Whitbread to work in Strategic Affairs. She is a graduate of Fitzwilliam College, Cambridge and Kings College London. ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 30 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette’s linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/@braveboldbrilliant LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://www.facebook.com/jeannette.linfoot/ Instagram - https://www.instagram.com/jeannette.linfoot/ Tiktok - https://www.tiktok.com/@brave.bold.brilliant Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big’ international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true’ to yourself is the order of the day.Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot

Podcast Description: In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality.  Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world's leading hospitality brands with the world's most respected and trusted publications.  In addition to supplying some of the finest hotels in the world, the company now also supplies airlines, private jets, superyachts, private medical, Corporate HQ's, UK Armed Forces, Embassies, Private Clubs etc. We ask Chris pertinent questions about how and why he created Gold Key Media and what are its vision, values and objectives. Chris also discusses the decline of media advertising and how this is affecting current media outlets. He shares his impressions and predictions of how media outlets will continue to evolve and change. Finally, Chris discusses his involvement with AICR and his personal ties to the hospitality industry and why young people should embrace careers in this ever-changing, ever-growing field. Chris Horn began his career in the media industry back in 1991 when he joined America's largest newspaper, USA Today as Circulation Manager for Europe, before going on to become Circulation Director Asia Pacific, based in Hong Kong.He returned to the UK in 1996 to become Managing Director of Johnsons Inflight News, responsible for the distribution of international media to the world's leading airlines, including global brands such as British Airways, Virgin Atlantic, Cathay Pacific and others.  Chris set up Gold Key Media in 2020. Using the same “one stop shop” media distribution solution he'd successfully provided to the airline industry, Chris's vision was to create a similar business model for the hotel industry. In his previous role at USA Today, Chris had established strong links with many of the world's finest hotel concierges and had become an associate member of the prestigious and globally renowned Les Clefs d'Or, otherwise known as The Golden Keys Association. In his desire to forge a new working relationship with his new company, Chris asked the Golden Keys Association if he could call his new company Gold Key Media in recognition of the key role these individuals would play in the success of the new business. Since those early days, Gold Key Media has thrived and evolved into becoming the world's largest provider of media to the hotel industry. Supplying over 4,000 hotels globally with print and digital media solutions for their guests. Chris's first publishing client was world renowned National Geographic magazine, and his first hotel clients were Le Manoir aux Quat'Saisons, Cliveden Hotel and The Waterside Inn. They all remain as clients today, 24 years later. A testament to the quality of service provided. Gold Key Media is proudly associated with organisations such as The Master Inn Holders, The AICR Association, Institute of Hospitality and Chris is also a proud Ambassador for the industry charity, Hospitality Action. 

In this heartfelt and inspiring episode of "Hospitality Meets," we join Phil as he walks alongside the legendary Charlie Hodson, an unwavering advocate for mental health in the hospitality industry. Together, they embark on a meaningful walk for well-being in support of Hospitality Action, an organization that played a pivotal role in saving Charlie's life.Key Points:Introduction and Setting:Phil shares his excitement about taking this unique episode format on the road, literally, with his close friend Charlie Hodson.Walk for Well-Being:Charlie reveals the inspiration behind the "Walk for Well-Being" initiative, conceived by Craig Prentice to promote mental health and community support post-lockdown.Personal Journey:Charlie openly discusses his personal battles with mental health, alcoholism, and how Hospitality Action became his lifeline.Support and Impact:Phil and Charlie delve into the importance of supporting Hospitality Action and the positive impact it has on countless lives within the hospitality sector.Challenges and Determination:Despite his monumental aversion to walking, Charlie set out on an ambitious trek from Norwich to Battersea Park, driven by his desire to give back and raise awareness about mental health.Public Support:The overwhelming support from friends, strangers, and the wider community has been a beacon of encouragement for Charlie throughout his journey.Overcoming Obstacles:Charlie shares the physical and emotional obstacles he faced during the walk, emphasising the parallels to challenges in mental health and resilience.Call to Action:The episode wraps up with heartfelt advice from Charlie: ask, listen, and support those struggling with mental health. Remember, help is always available from organisations like Hospitality Action and the Samaritans.Quotes:Charlie encapsulates the essence of the journey with this powerful message:“If between all of us... we can help change just one life through what I think is going to end up being about 151 miles of walking and talking and sharing... surely, is that not what we should all be thinking about?”Links & Resources:Hospitality Action:WebsiteDonations:Support Charlie's Walk for Well-Being hereSamaritans:Samaritansor call 116 123 (UK & ROI)Charlies Original Storyhttps://www.hospitalitymeets.co.uk/171-hospitality-meets-charlie-hodson-the-light-that-exists-after-the-dark/Join Phil and Charlie on this remarkable journey, and together, let's bring hope, support, and a voice to those in need within our hospitality family. Listen to the full episode to immerse yourself in this extraordinary story of resilience and brotherhood.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospitality Action, and Esmat Faiz, Associate Solicitor at Irwin Mitchell.We look at the impending changes in employment regulation that will impact the hospitality industry and the policies that matter for recruitment and retention. Esmat covers the six key pieces of legislature due to come in place under the new Government including Splitting Tips with staff, National Living Wage for 18-year-olds, Day one right to Unfair Dismissal, Change to Zero Hour contracts, right to request Flexible Working from day one, and protecting staff from Sexual Harassment. Camilla discusses mental health and the importance of having a framework in place and training to support employees, sharing some insightful data from its latest Take the Temperature Report.Hotelier key considerations included: The need for work-life balance and mental health training programs.Balance team cohesion from frontline onsite staff and back office flexible teamStrategies for improving employee retention, such as flexible work schedules and mentorship programs.The necessity for robust HR frameworks to comply with new employment laws.The need for career ladder transparency in the sector to encourage and support new joiners.Thanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian (UPhotel Agency), Jon Siberry (Sarova Hotels).Travel Market Life is produced and managed by Urban Podcasts.

Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!Enjoy!The GuestSimon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.X - https://twitter.com/AAHospitalityThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world?Sean Wheeler, People and Culture Consultant at Sean Wheeler Consulting Limited believes a holistic approach, flexible working patterns, and the importance of understanding employees' personal lives all create a more enjoyable workplace. He stresses the critical role of internal and external support systems in maintaining mental health and overall well-being.Jeremy Gibson, Marketing Director at Hospitality Action, shares the specific mental health challenges hospitality workers face today and the vital role of their Employee Assistance Programme. Craig Prentice, Patron of HA, shares how their Walk for Wellbeing event is a unique initiative to raise awareness and promote inclusivity within hospitality.Travel Market Life is produced and managed by Urban Podcasts.

Actress Jennifer Aniston has responded to comments made by US Senator JD Vance in 2021, who said women who haven't given birth like Kamala Harris are, "childless cat ladies who are miserable at their own lives”, but there's also a study that revealed a huge shift in societal norms, indicating that one in every four adults is likely to remain single for life – and we speak with one – Bella DePaulo joins us live from California; she is the author of Single at Heart: The Power, Freedom, and Heart-Filling Joy of Single Life. We also get the perspective of a man who with his wife choose to be child-free Hospitality workers across the UK are experiencing an unprecedented rise in mental health struggles, according to a survey by Hospitality Action. We discuss this with the Global CEO of Atelier House Hospitality Panchali Mahendra, Lina Yousif, Head of People and Culture at Media One Hotel and Chef Junior Nadje. And we look at travel and spending. What are the ways to avoid doom spending? Finance Coach Jay Tolentino joins us and Travel Counsellor Pamela gives us tips on how to avoid getting scammed when travelling.See omnystudio.com/listener for privacy information.

Almost 2 years ago to the day, I was lucky enough to get the industry legend that is Danny Pecorelli on the show to tell his story. Within that story we got talking about a very special event that was about to happen called Back to the Floor and he kindly invited me to join his table.What unfolded at that event was what undoubtedly makes Back to the Floor one of the most celebrated events on the hospitality calendar. Fun and Carnage in equal measure, all whilst raising some much needed funds for those legends over at Hospitality Action.2 years on, and it's nearly time for 2024's version to take centre stage, this time hosted at the Park Plaza Westminster Bridge. With all that in mind, I thought it'd be great to shine a light on the event again through the GM of that very hotel, James Clarke.In this special we talk about James' StoryPark Plaza Westminster BridgeThe history of Back to the FloorWhat to expect on the nightThe auction prizesWhat it's like as a waiter or sommelier at the eventStories of the CarnageHow to support the eventNo doubt James has his work cut out for him keeping scores of our industry's finest under control for the evening but 2024's Back to the floor promises to be quite magnificent.Enjoy!To get behind this quite magnificent event, head to https://www.hospitalityaction.org.uk/events/2024/april/back-to-the-floor/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

A quick Bonus for you this week as I was lucky enough to catch up with Chris and Robbie, the crew behind Spirit of Hospitality, a few days before they set off on the the worlds toughest row across the Atlantic, all to raise money for the wonderful Hospitality Action.I caught them in the middle of their pre departure preparation but they were kind enough to take a few moments out for us to catch up and find out how things have been since we last chatted.We covered:-Clothing and HygieneLa GomeraThe Build UpThe BoatThe logistics of getting to the start lineThe unsung HeroesHospitality ActionThis really is a phenomenal effort from Chris & Robbie and whilst there's no doubt that it is going to be an incredible, life changing experience for them, their true purpose is to raise as much money as possible for the Hospitality action, such a vital charity for our industry.Please do get behind them and donate anything you can at their just giving page which is:-https://www.justgiving.com/fundraising/spiritofhospitalityYou can follow their progress on their instgram page @spirit_of_hospitality and at the website of the worlds toughest row https://www.worldstoughestrow.com/At time of writing this, 2 days into the race, They are sitting 2nd overall in the race and 1st in the Pairs class which I think we can all agree is just a phenomenal effort!Enjoy!The SponsorToday's bonus episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Our guest today is Breakthrough Chef of the Year, Ben Murphy. Here, Ben chats about how his dreams of becoming a footballer were crushed when he broke his collarbone, and how the accident led him into working in a kitchen. Here, he delves into his time working at The Berkeley with world-renowned chef, Pierre Koffmann and shares his experiences of working in the South of France, why he feels lucky doing something he loves and lots more.      https://www.instagram.com/james_golding_chef/ and Maple from Canada UK https://www.instagram.com/maplecanadauk/ for more seasonal recipe inspiration.         James' recipes are available here: https://www.maplefromcanada.co.uk/benefits-of-maple/ambassadors/james-golding/         Follow Ben here: https://www.instagram.com/benmurphychef/     Resources mentioned in the interview:     Westminster Kingsway College https://www.capitalccg.ac.uk/westking   The Berkeley www.the-berkeley.co.uk   Pierre Koffman https://www.instagram.com/pierre.koffmann/  Les Prés d'Eugénie https://lespresdeugenie.com/   Hospitality Action https://www.hospitalityaction.org.uk/      Check out Ben's restaurants here: https://www.launcestonplace-restaurant.co.uk/book-a-table/    

Hospitality is an industry where we need to take a real focus on the wellbeing of our people. Someone who has a particular passion for wellbeing in hospitality is Craig Prentice, Founder of mum, the talent partner for the hospitality industry. He is also the Creator of the Walk for Wellbeing, which is focused on raising awareness of wellbeing in the hospitality industry, as well as raising much-needed funds for Hospitality Action. In this episode, we chat about; Why it is so important for you as a business leader to focus on the wellbeing of your people; How your business can better prioritise the wellbeing of your people, and; How your approach to recruitment can have an impact on the overall wellbeing of your people. Up until the 15th of October, you can get involved with Walk for Wellbeing and support an amazing hospitality cause. Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarity Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late. If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram. Sign up to our FREE 7-day email leadership course here Learn more about your ad choices. Visit megaphone.fm/adchoices

Nestled amongst 370 acres of gardens and grounds is the grandeur of the historic Cliveden House. Originally built in 1666 by the Duke of Buckingham, the last owner was William Waldorf Astor who rebuilt the estate to what it is today. The National Trust is the owner of Cliveden House which is now a breathtaking luxury five star hotel. Recently, I booked an overnight stay at Cliveden House through American Express Travel's Fine Hotels and Resorts.  The benefits included a free breakfast and free upgrade. I was traveling with my friend, May Wong from graduate school and her dog, George. The hotel graciously welcomes pets. (Please refer to the pet policy guidelines). Cliveden House is a culinary delight. The Lady Astor Afternoon Tea was indeed a delicious highlight. Overlooking the expansive gardens, tea is served in true English fashion. The signature drink 66 served in the wood-paneled Library Bar is an homage 1666, the year in which the Duke of Buckingham built Cliveden House. There are several Michelin starred restaurants in the area, and the concierge is happy to help arrange reservations. Charity begins in the kitchen. In the Cliveden House gift shop, a copy of the Chefs at Home cookbook is available for purchase, and a portion of proceeds benefit the wonderful non-profit Hospitality Action. Subscribe to the audio podcast of Kitchen Chat on Apple, https://podcasts.apple.com/us/podcast/kitchen-chat-margaret-mcsweeney/id447185040 or Spotify https://open.spotify.com/show/3PpcTPpvHEh8eOMfDUm8I9 Visit Kitchenchat.info Visit https://www.Kitchenchat.info

Ago and Giorgio are two famed mixologists leading one of the world's best bars. They are among the most influential and awarded personalities on the global mixology scene and are considered pioneers who have elevated mixology to a form of art and style. In this episode of Beyond the Drink, we delve into the serendipitous meeting of these two bar minds, while unraveling the history behind the Connaught Martini. We learn insights on proper bar etiquette and learn more about their signature line, “straight up with style, and don't forget the smile.”Ago and Giorgio share their commitment to the community through their work with Hospitality Action. They discuss the importance of how a little help can make a big impact. Enjoy this episode as we go Beyond the Drink… with Ago Perrone and Giorgio Bargiani. (cocktail recipe below)Connaught MartiniMakes 1 cocktail75 ml Connaught Bar Gin or Vodka15 ml vermouth blend3 drops of Connaught Bitters (to be chosen among five: tonka, ginseng e bergamotto, cardamomo, lavanda, semi di coriandolo)Lemon peel or olive, for garnishMix gin or vodka with the vermouth blend over ice. Strain into a chilled Martini coupe which has been wet with the bitter drops. Garnish with lemon peel or olive. Serve with a smile.This season is brought to you by Fords Gin, a gin created to cocktail.Check out our #BtPlatepodcast Merch at www.BeyondthePlateMerch.com Follow Beyond the Plate on Facebook and TwitterFollow Kappy on Instagram and Twitter

The Walk for Wellbeing is rapidly approaching! This presents an ideal occasion for hospitality teams to unite, step into the great outdoors, and generate crucial funds for Hospitality Action. From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause, but in the meantime take a listen to our latest episode of Recruiting in Hospitality where we speak to the Founder of Walk for Wellbeing, Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action and Olajide Alabi from Turtle Bay Join us as we explore wellbeing in the hospitality industry. In this podcast we look at: How we can all embrace wellbeing in the workplace and promote change in the hospitalty sector How we can inspire people in the industry to be kind and to look after themselves too. We speak to Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action about Walk for Wellbeing and the importance of this event to raise much needed funds for Hospitality action to allow them to continue supporting those struggling in the industry Olajide Alabi from Turtle Bay talks about his own personal experience and what Turtle Bay are doing to tackle wellbeing in the workplace. To learn more about Walk for Wellbeing and to get involved visit www.walkforwellbeing.org Follow us on LinkedIn, Twitter, Instagram and Facebook: @catererdotcom

A little sneaky bonus for you all this week as I wanted to showcase one of the wonderful highlights of the Hospitality Calendar, that being The Walk for Wellbeing.So what better way to showcase that than get its founder on the show, Craig Prentice.We also chat through Craigs journey to figure out where this idea came from and cover off:-Starting at a Money brokersMoving to a theatre & Music venuesFinding HospitalityNeglecting self careRecruitmentEnnismoreMental strugglesStarting businessAll things Walk for WellbeingTogethernessAnd so much more. I was lucky enough to take part in last years Walk for Wellbeing and I cannot recommend getting involved in whatever organised walk is closest to you. But even if you can't get to one of those, there are other ways to take part.All of this to support one of the best charities in our sector, Hospitality Action.We wish everyone involved and taking part this year all the very best.Enjoy!Hospitality ActionHospitality Action has a whole range of support services to help hospitality people back on their feet again after a setback. Each year they help thousands of people through challenging times. They want you to know that They are there for you when life takes an unexpected turnInstagram - https://www.instagram.com/hospitalityaction/Follow Craig on craigjprenticeThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Hospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the organisation and the good work it does from CEO, Mark Lewis - and we're joined by one of its patrons and the founder of Walk For Well-being, Craig Prentice How Hospitality Action helpsSince 1837 Hospitality Action  has supported people in roles across the hospitality industry and was one of the first UK charities to mount an emergency response to the Covid- 19 pandemic in 2020. Hospitality Action's grant-giving, advisory services and EAP provision continue to evolve to meet the ever-changing demands of the industry in the face of the cost-of-living crisis.Since the start of 2020, it has spent over £3,000,000 and awarded more than 10,000 grants to hospitality households across the UK. For more information about Hospitality Action visit  https://www.hospitalityaction.org.uk/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Listen in to Omnibus 21 for another packed programme of news from the wine world. This month Kylie Minogue wows Prowein, new research shows the birthplace of Vitis Vinifera as the Levant. Big moves afoot too, Michel Rolland hangs up his consulting hat and Axel Heinz leaves Ornellaia for Château Lascombes. Financial troubles a plenty, Sherry-Lehmann's licence revoked, and Silicon Valley Bank's collapse affects 400 Northern California vintners. Latest harvest reports from the Southern Hemisphere and weather conditions in the Northern Hemisphere. Elin attends the DRC 2020 tasting and declares their Montrachet as the finest chardonnay she has tasted in her life. Glitz and glam abound at Biondi-Santi and Beaulieu's Rarity tastings and Kosta Browne launch a Burgundy range. Plus, our intrepid contributing editor John Stimpfig tells us how he is getting on his bike for a charity 200km bike ride over 2 days across Bordeaux for Hospitality Action. To support him please go to our website. We will be reporting back on his knees in a future episode.Find out more at wine-conversation.com

Talk Art special episode!! We meet awesome artist RYCA to explore his new collaboration with Stella Artois Unfiltered to reimagine an iconic pub sign as a nude artwork to raise awareness and support for pubs struggling with rising energy bills!!!RYCA is one of 11 contemporary artists who's original artworks will be sold at online auction, with all profits going to Hospitality Action.'The Pub Renaissance', a new art collection curated by Stella Artois, features work from renowned artists including Reuben Dangoor and Heath Kane.The campaign is in direct response to the threat facing pubs across the country. Amid the cost of living crisis, many are struggling to pay their bills as energy prices continue to skyrocket - latest data from charity, Hospitality Action, has revealed applications for financial support are up by almost a third (29 per cent) on the previous year. The nude signs are available for online auction for a limited time only at The Auction Collective. All profits will be donated to Hospitality Action to assist pubs with rising energy bills and Stella Artois will match funds raised, up to £50,000. Inspired by the recent launch of Stella Artois Unfiltered, the eleven-piece collection celebrates the beauty of living life 'au naturel' - just like the naturally unfiltered beer itself.The cheeky series includes ‘The Cricketers' reimagined by Reuben Dangoor to star a batsman with a strategically placed bat, a new view of 'Queen Victoria' by Samuel Rees-Price, and a brand-new portrait of HRH King Charles for 'The Kings Head' by Heath Kane. Spanning a variety of signs from across the UK, the full collection includes: ● Reuben Dangoor x The Cricketers● Bernadette Timko x Duke of Wellington● Emma Wesley x The Bricklayers Arms● Becki Gill x Britannia● Samuel Rees Price x Queen Victoria ● Alice Tye x The Plough● Mattia Guarnera x Horse & Jockey● Natasha Klutch x George & Dragon● RYCA x Robin Hood● Enigma x The Cannon● Heath Kane x King's Head The original works will be sold via The Auction Collective, with online auction closing on 5th April. So... Buy nude art. Help pubs.Follow@RYCA_Artist #StellaPubSigns #ad #RYCALearn more by visiting@StellaArtoisUKRyan Callanan (a.k.a. RYCA, born 1981) draws on his disparate experiences in 3D design, commercial printing, and street art to make paintings, prints, hand-etched signs, and sculptures that riff on pop culture. Common themes include Star Wars, 1980s acid house culture, song lyrics, and art historical figures such as Johannes Vermeer and Andy Warhol. RYCA has exhibited extensively in London and has had shows in Brighton, New York, Miami, and Hong Kong. Hosted on Acast. See acast.com/privacy for more information.

Where to begin with this weeks bonus episode. You might recall from my chat earlier in the week with Mark Lewis that we talked about the fact that the vast majority of humans on this planet are wonderful, just doing their best with what they've got.Well, today, I have two of finest humans alive in Chris Mitchell & Robbie Laidlaw, both of the Genuine Dining Company (https://www.genuinedining.com/). What makes them the finest? Well, if you haven't picked it up from the title, these two mad men are taking on the Talisker Whisky Atlantic Challenge, all to raise funds for the wonderful charity that is Hospitality Action (https://www.hospitalityaction.org.uk/)This is an incredible story that has only just begun and we cover off:-Background on Chris and RobbieThe challengeThe whyHospitality ActionThe supportTrainingFoodSeasicknessFunny training storiesHow to supportI can't help but admire Chris and Robbie and I believe they are deserving of all our support for taking on such an incredible challenge in the first place. You can get behind them very simply by following them on Instagram at:-@spirit_of_hospitalityLearn everything there is to know about the challenge at https://spiritofhospitality.co.uk/ and all the other ways you can help.A huge thanks to Chris and Robbie for putting themselves out there for such a wonderful cause.Enjoy!This week's episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

There won't be many people in the UK hospitality scene that have not heard of today's guest, and if you haven't then sit back, relax and soak up the brilliant journey of Mark Lewis, CEO of quite fabulous Hospitality Charity, Hospitality Action (https://www.hospitalityaction.org.uk/)Marks journey is possibly a little unexpected (My favourite kind of journey) and we cover off lots including:-Studying English LiteratureTeachingThe Rough GuidesThe CatererTravel around AsiaHuman kindnessTransitioning into DigitalThe CateysNorman Collier Microphone routinesThe Humanity and Humility of HospitalityThe Any and All of Hospitality ActionAnd so much more. It's an uplifting and interesting journey from the outset and I hope you enjoy!This week's episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Robbie Laidlaw and Chris Mitchell from Genuine Dining.  Both will be taking part in The Sprit of Hospitality, where they will be rowing the Atlantic in aid of Hospitality Action. The hospitality industry has a robust sense of community but it has continued to be pushed to its limits since the pandemic with numerous layoffs in the sector. The importance of Hospitality Action is vital in restoring and maintaining all those in the industry who have been affected, particularly those  struggling with financial and mental health issues, something that Chris and Robbie understand well and so they wanted to use 'The Spirit of Hospitality' Atlantic venture to help raise greatly needed funds for Hospitality Action so that they can continue to help as many people who need them now and in the future. We find out the story behind this incredible adventure, the help and support Hospitality Action provides team members across hospitality and how sponsors can get involved and make a real difference to this bold undertaking. Find out more about The Spirit of Hospitality here: www.spiritofhospitality.co.uk Follow us on LinkedIn, Twitter and Instagram: @Catererdotcom

This week's episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your businessThere was no way I could let you all tackle the cold winter months on your own so I'm back with more amazing stories from hospitality.This week, I speak to Andy Aston, Head of Wellness & Nutrition at BaxterStorey (https://baxterstorey.com/). Andy and I are old mates but like the majority of us, we let life get in the way of staying connected. Andy's journey is extraordinary and there are so many takeaways from our chat including:-Wellness at workThe pro's of looking after your teamBeing inspired by mumFinding your own identityFind the funPutting on accentsLayersOpening the Millennium DomeDoing the washing up with Stephen FryPeeing with legendsYour Comfort zoneContract cateringLooking after yourselfSuccess and the big resetAnd so much more. Having been in a bad place at one stage (something he discusses openly throughout) it's so awesome to see Andy come through it with such vigour and wanting to make a difference. We can all take a lot of power from his journey and he has done some super cool stuff in his career so far.Enjoy!If you are experiencing mental health issues of any kind, please make sure you reach out to someone for help. You can talk to someone confidentially at the awesome charity Hospitality Action (https://www.hospitalityaction.org.uk/)This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Walk for Wellbeing is just weeks away! It's the perfect opportunity for hospitality teams to come together, get out in the fresh air and raise valuable funds for Hospitality Action. In this latest episode of Recruiting in Hospitality, we spoke to the Founder of Walk for Wellbeing, Craig Prentice from mum, Camilla Woods from Hospitality Action and Adrian Ellis from The Lowry Hotel. We discuss the origins of Walk for Wellbeing, mental health issues in the industry and challenges faced by hospitality workers in the past two years PLUS how you can get involved in Walk for Wellbeing 2022. Subscribe to Recruiting in Hospitality wherever you listen to podcasts. Follow us on LinkedIn, Twitter, Instagram and Facebook: @catererdotcom

In the third and final part of my chat with Steve West, we continue our discussion around mental health issues in the hospitality industry and how we are able to identify and rectify things when we encounter them. We also talk about the amazing work that Hospitality Action do in terms of serving our industry. The key takeaway from this episode is that we, as owners or managers, must create a safe space for our employees to be vulnerable and to allow them the opportunity to speak up about the issues they are dealing with. If you missed Steve's previous episodes, catch them first. You can find a link below. Steve West Part 1: Food Safety and Handling Allergens with Steve West. Steve West Part 2: Diversity & Inclusivity in Hospitality and Dealing with Our Own Mental Health Struggles. Steve's Books - All in aid of the charity, Hospitality Action The Restaurant: A Slice of Holme Fathers and Mothers: Seeing Through Eyes of Others Leadership Survey I am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much. Newsletter Become part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months. Sponsor Trainual  Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I chat with Kenny Child about the importance of getting your sandwiches right in your cafe or coffee shop. Kenny was a chef for 40 years before being forced to retire due to ill health and is now a community champion for a supermarket, helping them to find recipients for their waste food so that it doesn't go to into the bin. Kenny is also a Hospitality Action Ambassador, spreading the word about the amazing work the charity does, after being helped by them when he was looking for a new career path. We discuss; The fundamentals of creating an amazing sandwich; Why the bread you choose is possible the most important part of building your sandwich, and; Some of the best fillings you could use for creating your sandwich masterpiece; and so much more. If you need to reach out to Kenny, even just to chat through something you are going through, you can get in touch with him here! Leadership Survey I am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Newsletter Become part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months. Sponsors Peckwater Brands If you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.   Learn more about your ad choices. Visit megaphone.fm/adchoices

What a week UK Hospitality has had since our last episode. 3 huge fundraisers - Lunch4Ukraine, The Springboard Awards for Excellence and Back to the floor for Hospitality Action. The Latter, gave me the opportunity to meet today's guest. I got some time with Jason Adams, Managing Director of the beautiful Rockliffe Hall in the North East (https://www.rockliffehall.com/ (https://www.rockliffehall.com/)). As always, we get through loads including:- Taking on a new role at the beginning of Covid The Staycation The North East Grabbing the bull by the horns on your career Starting in the kitchen Moving to the front operation Le Manoir Standards Moving to Jersey Developing people Letting good people get their wings Improving business Looking after people The adapting leader The expansion of Rockliffe Community How to complain And so much more. Jason has built a cracking career so far and with a history of improving businesses wherever he goes. There's so much learning in here from start to finish including being proactive in your career. Thanks so much Jason. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

Let's face it, we maybe thought we were going to get through Christmas 2021 unscathed. Covid had other ideas so in an effort to lift some spirits, even if for only a moment, I'm rereleasing the 2020 Christmas Special episode where I pulled in people from all over the industry to tell us all a tale of Christmas past from within Hospitality. We've got Cyrus Todiwala, Kellie Rixon, Cat Pengelly, Simon Taylor, Hayley Connor, Kellie Rixon, Elsa De Jager, Liam Wood, Kate Nicholls and Andrew Scott who join Kieron Bailey, Chris Fletcher and me, Phil Street, as we cover off Public speaking, amazing customer service, poo, brushes with the law, sponging music, alcohol, unhelpful services, confused guests, drag acts and so much more. This was a wonderful 2020 collaboration with EXP101 (https://www.experience101.live/ (https://www.experience101.live)) to raise some much needed money for Hospitality Action (https://www.hospitalityaction.org.uk/ (https://www.hospitalityaction.org.uk)). The need has not gone away and with the increased pressure on Hospitality, please consider a donation. Please DONATE Anything you can by following these links:-

Where to begin on this weeks guest? I always had a dream to interview Harry Murray MBE, Chairman of Lucknam Park (https://www.lucknampark.co.uk (https://www.lucknampark.co.uk)) and today is a fulfilment of that dream. We get through a lot as always including:- Hospitality as show business The industry of dreams Having a vision Salford tech Breakfast for 2000 people Respect Leadership Learning French quickly Climbing the ranks in hotels Becoming GM Unexploded bombs South Africa Being made a chief Moving to the English Riveira Pressure points Master Inn Holders South Africa in the 90's Events for Royalty Lucknam Park The MBE And so much more. There's some wonderful snippets of advice throughout and I'm in awe of the work that Harry continues to do for this industry, he is an inspiration. The day after our chat he was off on a 200 mile bike ride for Hospitality Action. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

When I started this podcast, I had no idea what stories I'd uncover. Well, today's story is an absolute belter! I got some time with the crew of HospoRow, A 250km row up the west coast of Scotland across 72 continuous hours, all to raise money for Hospitality Action. The crew consisted of Elsa De Jager - People & Culture Director at Guest House Hotels, Angus Collins - Founder at Beyond Endurance, Josh McIntyre - Group Bars Manager at Caravan Restaurants and Will David - CEO & Founder at Fixture Calendar. This chat talks through the challenge from inception through to completion covering off:- How it came about Moving from Spain to Scotland The beauty of Scotland Injured Angus Elsa the land boss Putting the team together Setting the date Training The Scottish weather Having to adapt the plan The boat Elsa's Chunder Plunder The mental side Night 2 The support The fund raising Hospitality Action It's a packed chat with 4 awe inspiring human beings. Congrats guys! Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

In an effort to pull a curtain across 2020, we put together a Christmas Special episode where we pull in people from all over the industry to tell us all a tale of Christmas past from Hospitality. We've got Cyrus Todiwala, Kellie Rixon, Cat Pengelly, Simon Taylor, Hayley Connor, Kellie Rixon, Elsa De Jager, Liam Wood, Kate Nicholls and Andrew Scott who join Kieron Bailey, Chris Fletcher and me, Phil Street, as we cover off Public speaking, amazing customer service, poo, brushes with the law, sponging music, alcohol, unhelpful services, confused guests, drag acts and so much more. We're delighted to have worked in collaboration with EXP101 (https://www.experience101.live (https://www.experience101.live)) & Harri (https://harri.com (https://harri.com)) to bring you this episode as part of EXP's Christmas Puddings to raise money for Hospitality Action (https://www.hospitalityaction.org.uk (https://www.hospitalityaction.org.uk)). Please DONATE Anything you can by following this link https://tip.wearetipjar.com/p/actionah (https://tip.wearetipjar.com/p/actionah) We hope this brings you a little moment of joy in amongst all the madness of this year. Merry Christmas everyone! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Catch our live Ask The Expert Q&A session with Jason Atherton to learn how to create the perfect business recipe and build a strong brand in the hospitality sector. In 2010 Jason launched his own restaurant company, Jason Atherton Ltd. His flagship restaurant ‘Pollen Street Social' opened in April 2011 in Mayfair and was awarded a Michelin star within just six months of opening, alongside 4 AA Rosettes and No.3 in The Good Food Guide's best UK restaurants. Since then, Jason's ‘The Social Company' has grown into a globally renowned restaurant group, with a portfolio of restaurants which include the Michelin-starred Social Eating House and City Social, as well as 5 Social, The Betterment and Berners Tavern – named ‘the defining restaurant of the decade'. Alongside his London restaurants, Jason has also opened critically acclaimed restaurants in Shanghai, Dubai, and a Michelin-starred restaurant in New York. Jason has written four cookbooks, appeared on several TV programmes including his own of BBC Two series ‘The Chef's Brigade', and is a brand ambassador for several brands including BMW, Moët & Chandon and Audemars Piguet. Jason and his wife Irha support numerous charities, with Jason being an active patron of the David Nichols Spinal Injury Foundation, the Principal Patron of Hospitality Action and is an ambassador for the type 1 diabetes charity JDRF. Our fully interactive Q&A sessions hosted by a different business expert every day. Pick up valuable tips and advice and discover practical positive steps you can take in the months ahead. You ask all the questions — add yours in the comments section of YouTube or Facebook or use the #QBATE hashtag on Twitter. #QuickBooks The world's largest workforce works for themselves. We work for them by providing smarter business tools. QuickBooks is always backing you. https://quickbooks.intuit.com/uk/ Subscribe to our YouTube channel: https://bit.ly/2ycNB3g Follow us on Facebook: https://www.facebook.com/QuickBooksUK/ Follow us on Twitter: https://twitter.com/QuickBooksUK Follow us on Instagram: https://www.instagram.com/quickbooksuk/

You may recall that one of the objectives of the podcast was to tell the stories of a wide variety of roles throughout the industry. Well, today we have another guest who ticks that box but not only that brings a story forward of real depth and power. I was delighted to get some time with Mitchell Collier, Reception Manager for the Newly Opened Mayfair Townhouse in London (www.themayfairtownhouse.com). Mitch has a superbly rich story with so many elements. We chat about the Mayfair Townhouse, Staffordshire Oatcakes, cake dealing, the brilliance of Le Manoir, Raymond Blanc as Winnie the Pooh, new openings, overcoming health problems, mental health, kindness, making guest dreams come true, golf buggies, Hospitality Action and so much more. I hope you enjoy as much as I did conducting it. Enjoy! Show Transcription Coming Soon This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Catch our live Ask The Expert Q&A session with Jason Atherton to learn how to create the perfect business recipe and build a strong brand in the hospitality sector. In 2010 Jason launched his own restaurant company, Jason Atherton Ltd. His flagship restaurant ‘Pollen Street Social' opened in April 2011 in Mayfair and was awarded a Michelin star within just six months of opening, alongside 4 AA Rosettes and No.3 in The Good Food Guide's best UK restaurants. Since then, Jason's ‘The Social Company' has grown into a globally renowned restaurant group, with a portfolio of restaurants which include the Michelin-starred Social Eating House and City Social, as well as 5 Social, The Betterment and Berners Tavern – named ‘the defining restaurant of the decade'. Alongside his London restaurants, Jason has also opened critically acclaimed restaurants in Shanghai, Dubai, and a Michelin-starred restaurant in New York. Jason has written four cookbooks, appeared on several TV programmes including his own of BBC Two series ‘The Chef's Brigade', and is a brand ambassador for several brands including BMW, Moët & Chandon and Audemars Piguet. Jason and his wife Irha support numerous charities, with Jason being an active patron of the David Nichols Spinal Injury Foundation, the Principal Patron of Hospitality Action and is an ambassador for the type 1 diabetes charity JDRF. Our fully interactive Q&A sessions hosted by a different business expert every day. Pick up valuable tips and advice and discover practical positive steps you can take in the months ahead. You ask all the questions — add yours in the comments section of YouTube or Facebook or use the #QBATE hashtag on Twitter. #QuickBooks The world's largest workforce works for themselves. We work for them by providing smarter business tools. QuickBooks is always backing you. https://quickbooks.intuit.com/uk/ Subscribe to our YouTube channel: https://bit.ly/2ycNB3g Follow us on Facebook: https://www.facebook.com/QuickBooksUK/ Follow us on Twitter: https://twitter.com/QuickBooksUK Follow us on Instagram: https://www.instagram.com/quickbooksuk/

"I remember all the people who died with HIV, they're always in my heart and I want to be their voice".This week we welcome Adam Castillejo, The London Patient - the second person in the world to be cured of HIV.In a truly inspiring, life-affirming interview, Adam opens up about his extraordinary journey and his mission to be a voice of hope for millions - from being diagnosed with HIV at 23 years old, to his fight against both HIV and cancer & his battle to overcome both illnesses, which stunned the world. Trigger warning: Contains upsetting audio.The London Patient: A Cure For HIV? is a two-part series - funded by the Wellcome Trust and the British Podcast Awards Fund. What does the London Patient's story tell us about a cure for HIV? Plus amongst a backdrop of Covid19, can the story of HIV and AIDS offer the world any hope? The most recent estimate suggests that there are currently around 7,500 undiagnosed HIV+ people living in the U.K. If you are HIV+ and on effective treatment, you can't pass it on. Undetectable = Untransmittable. Get tested for HIV now, stop the spread. In the U.K. visit https://www.testnowstophiv.com/.. for a free test at home kit..If you're touched by this episode and wish to donate to charity, Adam's preferred charities are;Anthony Nolan Foundation - https://www.anthonynolan.org/..Imperlal Health Charity - https://www.imperialcharity.org.uk/..Hospitality Action - https://www.hospitalityaction.org.uk/..National AIDS Trust - https://www.nat.org.uk/..This episode is bought to you with thanks to;MTV Staying Alive Foundation - http://www.mtvstayingalive.org/..Terrence Higgins Trust - https://www.tht.org.uk/take-action..National AIDS Trust - https://www.nat.org.uk/..Visit our website for more information on some of the amazing charities currently supporting HIV+ people worldwide. See acast.com/privacy for privacy and opt-out information.

ABOUT:    This week we've got a masterclass in running a business and keeping both your guests & your team happy as we speak to the Managing Director of Red Carnation Hotels, Jonathan Raggett.   We cover:  Attracting people to work in hospitality Needing to understand all aspects of your business & practicing what you preach Online reviews and social media Customer service basics & going the extra mile Keeping your teams happy & with you for longer Being a great leader & keeping up with the latest thinking    JONATHAN RAGGETT:   Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 18 award-winning luxury boutique hotels and a country inn which RCH now operates.   In November 2009, Jonathan was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards.  In 2012 he was included in the Caterer and Hotelkeeper's Top 100  – The most powerful people in hospitality and listed at Number 8 in the Top 10 Hoteliers.  Jonathan is a Trustee for the industry's benevolent fund, Hospitality Action and a former Chairman of the Master Innholders.   RCH pride themselves on offering outstanding levels of comfort and an exceptional guest experience.  In recent years hotels within the collection have received a number of prestigious awards from various professional bodies.  In 2016 the company was listed 3rd on The Sunday Times Best 100 Companies to Work For list and in 2018 was voted Number 2 in the Top 20 Hotel Brand in the World in Travel + Leisure ‘World's Best' Awards.   LINKS: Celebrity Service by Geoff Ramm  https://www.amazon.co.uk/Celebrity-Service-Geoff-Ramm/dp/1912300184       How to Be Brilliant by Michael Heppell https://www.amazon.co.uk/How-Be-Brilliant-4th-edn/dp/1292065206   Setting the Table by Danny Meyer https://www.amazon.co.uk/Setting-Table-Lessons-inspirations-entrepreneurs/dp/0462099253      FOLLOW US: ⠀ ⠀ ⠀ Mark / WE ARE Spectacular⠀ https://twitter.com/spectacularmark https://twitter.com/spectacularchat  https://www.instagram.com/spectacularmark/ https://www.linkedin.com/in/markmcculloch/      Jonathan / Red Carnation Hotels   https://twitter.com/J_Raggett  www.redcarnation.com  https://www.instagram.com/redcarnationhotels/?hl=en  https://www.facebook.com/redcarnationhotels  https://twitter.com/red_carnation    Do you want to be on the next Spectacular Marketing Podcast? Email gabby@wearespectacular.com