Podcasts about sales customer service

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen. In today's competitive market, attracting and retaining top talent is more crucial than ever. A recent Indeed Canada study found that 65% of Canadian employers struggle to find qualified candidates, highlighting the need for businesses to create engaging workplaces that motivate employees and drive success.Joining us in this episode is Carlo Di Leo, President and Owner of Spotter Security, a leader in security solutions across Canada. Carlo's people-first philosophy, passion for sales and customer service, and deep understanding of team motivation have been key drivers of his company's success.Key Highlights:The Key to Motivating Employees – Carlo explains how understanding different personalities and motivations is essential to building a strong, engaged team.Aligning Talent for Maximum Business Success – Learn how to identify and nurture employees' strengths to ensure they are in the right roles for both personal and company growth.The Role of Sales & Customer Service in Business Growth – Carlo shares how a customer-first approach drives long-term business success and how he instills this culture in his team.Running a Business with a People-First Mindset – Discover Carlo's leadership philosophy and how he creates a workplace culture of trust, growth, and motivation.Taking a Leap into Entrepreneurship – Carlo reflects on his journey into business ownership, sharing key lessons and advice for aspiring entrepreneurs.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show  Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Justin Slager and Wade Moon, Sales/Customer Service. Hosted by Brad Gillie from SiriusXM, Ch. 90, Late Shift. Presented by ARP, Inc., Performance Plus Global Logistics, PEAK, Fifth Third Bank Motorsports, Ferrea Racing Components, & Crower.

Best-selling author, Hall of Fame speaker, and distinction expert Scott McKain explains different vs. distinctive, pursuit vs. attraction, the 4 cornerstones of setting yourself apart, and how creating clarity often means saying “no”.

Dive into the world of AI-induced job transformations in this episode, where I discuss the disruptive impact of DialpadGPT and ElevenLabs on the landscape of sales and customer service roles. Invest in AI Box: https://Republic.com/ai-box Get on the AI Box Waitlist: ⁠⁠https://AIBox.ai/⁠⁠ AI Facebook Community Learn more about AI in Video Learn more about Open AI

In today's episode host Brian Lofrumento is joined by guest Jake Stahl, an expert in innovation and mind science in the field of training and skill-building in customer service. With over 30 years of experience across 6 countries, Jake has developed a unique approach to understanding the psychology of decision-making and effective communication. Jake shares his insights on topics such as the importance of personalizing customer service, the rise of fractionals in the workforce, and the impact of proactive learning in business. He also dives into the concept of the perfect conversation, exploring how to connect with others and challenge preconceived notions about communication. Join us as we delve into Jake's expertise and learn how to boost sales, enhance customer relationships, and develop our own personal and professional growth.ABOUT JAKEJake Stahl is where innovation and mind science converge to redefine training, skill-building, and customer service. With over 10,000 professionals trained in six countries, he's created 100+ proprietary courses, facilitated thousands of workshops, and navigated the complexities of human psychology with finesse. His approach transcends traditional training, marrying authentic engagement with the latest in psychological techniques for personalized, high-impact solutions. In his extensive career, he's doubled and tripled sales, sculpted award-winning sales and customer operations teams, and ignited leadership potential across 10 distinct industries. His 7 patents in the field force technology arena, the prestigious International Gold Award for Instructional Design, and invitations to speak nationally and globally on training and development showcase his dedication to excellence. With Jake, you're not just investing in a program; you're embracing a custom-made experience that takes you into the psychology of your customer's decision-making process and allows you to create the perfect conversation.LINKS AND RESOURCES- Connect with Jake on LinkedIn- Visit Jake Stahl Consulting's Website- Subscribe to the ‘Fresh from Jake's Mind Lab' Weekly Newsletter

Justin Slager and Wade Moon, Sales/Customer Service. Hosted by Brad Gillie from SiriusXM ch 90, Late Shift. Presented by ARP, Inc., Performance Plus Global Logistics, Peak, Shopmonkey, & Fifth Third Bank Motorsports Group.

It's a quick episode today because when you encounter Jesus, He has a way of QUICKLY convincing you to change your mind and heart - even when you can't understand what is going on! In fact, the word "repent" is a call to change your heart and mind - think differently, believe differently! But how did Jesus transform people SO quickly - often with just one simple sentence? And how can you follow His lead when you're having sales conversations and dealing with firm objections, or dealing with customers who are your biggest fans but are demanding more time, energy or services than you have to offer? Join Shaz Jones as she shares how global tech billionaires (like Airbnb co-founder and CEO Brian Chesky) are using the same process that Jesus took Simon Peter through to design a viral product and experience that creates news so good customers want to tell others all about it! And the good news is, it's so simple and sustainable even solopreneurs can serve their clients with it too! https://fb.me/biblehax Let's grow your business together! If you'd like more ways to apply BibleHaxs to boost your business, join the Facebook Community and sign up for our newsletter which has added insights into how Jesus turned the world upside down!

Award-winning learning technologies company, Learning Pool, has been officially accredited as a Great Place to Work-Certified™ organisation. Certification™ is a significant achievement. Using validated employee feedback gathered by Great Place to Work® – the global authority on workplace culture, with its rigorous, data-driven methodology – the accreditation confirms that the team has a consistently positive experience at Learning Pool. “We are thrilled to be Great Place to Work-Certified™!” says Louise McElvaney, Chief Human Resource Officer at Learning Pool. “It means a lot that our team has a consistently positive experience working here. It's the inclusive focus on people first, and their relationship with our company that makes all the difference in this area. Our team is at the heart of everything we do and providing opportunities for them to grow and develop in their careers is a key driver for the company and a huge part of our success to date.” Learning Pool creates learning experiences for workplaces investing in the performance and skills of their people. Supporting thousands of businesses investing in learning experiences for over 6 million global learners, Learning Pool's innovative learning platforms combine integrated technology, AI skills solutions, and adaptive content to produce actionable insight on every learner's performance. “We congratulate Learning Pool on achieving their Certification™,” said Benedict Gautrey, Managing Director of Great Place to Work® UK. “Organisations which put the employee experience at the heart of their business gain their employees' trust and, in turn, are truly able to build a great workplace culture that delivers outstanding business results.” As well as focusing on nurturing its team, the company is also serious about its responsibility to make the world a better place, continually striving to make a positive contribution through award-winning ESG activity. This was recognized with a gold award for ‘Best CSR Strategy' at the Stevie Awards for Great Employers 2022. Learning Pool also boasts exceptional customer service, and this year won a major accolade in the customer care industry – Gold for ‘Front-line Customer Service Team of the Year' from the Stevie Awards for Sales & Customer Service 2022. See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitter, LinkedIn, Facebook, Instagram, TikTok and Snapchat.

307 Risks in sales – Customer Service Issues 

Tripp Wycoff (named one of the most admired CEOs of 2019 and also known as the chief squirrel herder) and Tom Andersen (Vice President, Sales & Customer Service) join us from Vertical Supply Group (VSG) to share how they got to the top in the tree care industry. Both are currently running the world's largest manufacturer, online retailer, and distributor of arborist tools and equipment at VSG. Do not miss this truly epic episode as both of these men share how they are working at enhancing product development, manufacturing, and equipment supply. They are changing the tree industry for the better. VSG also created a trust fund called the FallenFamilies Fund to help people hurt in the industry. Don't miss this great episode as they share industry secrets and more...

In Episode 75 of “The Trusted Advisor,” Karen Licker, the Director of Marketing for the United States and Canada for EVO Payments, and Dorian Sandi, the Marketing Director for RSPA VAR member OSS Data, preview their RetailNOW 2022 session “RetailNOW Live Lab: Social Media Strategies that Work.” Licker, Sandi, and the RSPA's Jim Roddy discuss what VARs and ISVs need to understand before they select social media channels, how to best allocate labor for social media activities, and outcomes social media can generate for IT solution providers. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Register today for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 74 of “The Trusted Advisor,” Alejandro Swaby, the Director of Sales for RSPA VAR member Cervion Systems, previews his RetailNOW 2022 panel “Organically Grown Leadership.” Swaby and the RSPA's Jim Roddy discuss leadership from several angles including how metrics accelerate leadership development and why initiative is a required character trait for successful future leaders. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Register today for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 73 of “The Trusted Advisor,” Kirsten Trusko, CEO and Co-Founder of RSPA member Emerging Markets Coalition (EMC), previews her RetailNOW 2022 panel “What's a ‘Cashless ATM'? And Other Alternative Payment Methods in Cannabis.” Trusko and the RSPA's Jim Roddy discuss “good guys” and “bad guys” in cannabis payments, opportunities and pitfalls with cashless ATMs, and recommended actions for VARs who are interested in the cannabis vertical. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Register today for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 72 of “The Trusted Advisor,” Dan Brattland, President and Chair of RSPA member COCARD Marketing Group, previews his RetailNOW 2022 presentation “VAR and ISV Sales and Customer Strategies for the New Normal.” Brattland and the RSPA's Jim Roddy discuss sales myths, sales best practices, and why growth-oriented solution providers need to embrace delegation and sales training. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Register today for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 71 of “The Trusted Advisor,” Brian Booth, founder and CEO of software developer Enroll & Pay, previews his RetailNOW 2022 presentation “Innovating for the Payments Space: An ISV's Perspective.” Booth and the RSPA's Jim Roddy discuss how to establish a culture of innovation, the role of AI in product development, and mistakes ISVs make with their VAR partnerships. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 70 of “The Trusted Advisor,” the RSPA's Jim Roddy talks with Tracey Lande, Vice President of Strategy and Growth/Business Development Lead at VAULT, about her unconventional – and highly successful – employee recruiting strategies. Lande shares how her personal journey back to the retail IT channel is influencing her hiring plans at VAULT, the importance of personalizing open positions and creating outcome-based job descriptions, and how to leverage your network and social media to build a strong team fast. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 69 of “The Trusted Advisor,” the RSPA's Jim Roddy sits down with Mike Monocello, the co-founder of DevPro Journal and XaaS Journal, about his perspective on the ever-changing retail technology channel – both the past 15 years and what's ahead. Monocello and Roddy also break down an RSPA-exclusive chart analyzing current and emerging business models in the retail IT channel including VARs, ISVs, ISOs, PayFacs, and DISDs (Direct Independent Software Developers).   “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.   Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow   The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 68 of “The Trusted Advisor,” the RSPA's Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow  The RSPA is North America's largest community of VARs, software developers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers education, hotlines for legal, security, sales, and business advice, industry advocacy, and discounts on other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 67 of “The Trusted Advisor,” Hunter Allen of VAR Cervion Systems, Tom Bronson of industry consultant Mastery Partners, and the RSPA's Jim Roddy analyze the 2022 RSPA Retail IT Channel KPI Study. Among the topics discussed are the recent success of ISV/VAR hybrids, the as-a-Service recurring revenue business model's continued acceptance, expected mergers and acquisitions, and the state of today's retail IT channel. To obtain your copy of this year's RSPA Retail IT Channel KPI Study, follow this link: 2022 RSPA Retail IT Channel KPI Study “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow

In Episode 66 of “The Trusted Advisor,” the RSPA's Jim Roddy sits down with Mark Fraker, CTO of RSPA distributor member BlueStar, to explore VAR opportunities with electric vehicle charging stations. Roddy and Fraker discuss the technologies, target market, and reseller recurring revenue opportunities related to EVCSaaS – Electric Vehicle Charging Stations-as-a-Service. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. Registration is now open for RetailNOW 2022, the retail technology channel's #1 trade show, education conference, and networking event! Join RSPA and retail IT channel leaders live and in-person July 24-26 at the Gaylord Palms Resort & Convention Center in Orlando. RetailNOW will have everything you've come to expect from the RSPA – plus several new features including Niche & Startup Alley in the expo hall, the first-ever ISV Community Networking Reception, six education tracks (Executive Education, Security & Legal, NextGen Technology, Sales & Customer Service, Cannabis, plus a new ISV Education Track), and more. If you're serious about the retail IT channel, you have to attend RetailNOW 2022. It's Where the Industry Meets! www.GoRSPA.org/retailnow

One of the most important concepts for a business to understand is that a customer is never under any obligation to buy its product or service again. Repeat business and customer loyalty must be earned. In this episode, Dave Whitehead talks with Todd Bridges, vice president of Sales & Customer Service at SEL, about one of the most powerful competitive advantages there are—outstanding customer service.

Sales & Customer Service; How to Speak Their Language! In order to ‘speak their language', you must do this. For more info on the Current Leadership Coaching Leadership Training site and/or to get on the waiting list for the next open season, click on the following link: http://www.currentleadershipcoaching.com/current  To get our FREE Guide and video that tells you the NUMBER ONE Hiring Question you should be asking in order to Hire the Right Person for the job Without Fear of getting a bad hire, click the following link: https://www.currentleadershipcoaching.com/hiringquestion  Feel free to Contact Doug Straus at 701-261-2625 Contact Paul Grau Jr. at paul@clcteam.com , or Jennifer Grau at JenG@CLCTeam.com Thanks for Listening, and Have a Blessed Day!  

"Ich blühe in Krisensituationen auf." Von Airbus und Vice-President Sales & Customer-Service bei DC Aviation, zur Gründerin der A/SQUARE GmbH und Präsidentin des Bundesverbandes der Vertriebsmanager (e.V.). Ihr Unternehmen ist seit 6 Jahren erfolgreich am Markt und hat sich auf die Beratung von Flugzeug- und Hubschrauber-Eigentümern spezialisiert.  In diesem Interview sprechen wir mit der erfolgreichen Unternehmerin darüber, wie Du Dich für die richtigen Leute für Dein Team entscheidest, wie die digitale Zukunft von Vertrieb aussieht und die Erfahrungen einer sehr erfolgreichen Frau in einer Männerdomäne! Empfehlung: Überzeugend reden & Nachhaltig motivieren: https://businesscamp-duesseldorf.de/

Learn how to: define what customer service involves; establish client relationships; communicate on the phone effectively; represent the program, company or organization; make a good first impression; identify and target clients; define the value of effective communication, including written, oral and non-verbal communication; build good client relationships; serve people with disabilities; develop methods to handle complaints; and list several ways to maintain professionalism.

Customer service is an important part of the sales process. And this month on the CFS blog, we're focused on all things customer service. In this episode of Let's Talk Sales, our Director of Marketing, Rebecca Smith, interviews our Marketing & Sales Coordinator, Arianna Miskel, on her newest eBook: Why Customer Service Matters in Sales: […] The post Let’s Talk Sales! Customer Service in Sales eBook Interview – Episode 6 appeared first on Criteria For Success.

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the types of complaints, where they are rooted, and how to react accordingly to each. Teresa and Honey also discuss the role of social media as an outlet for customer complaints. Tune in if you're interested in handling customer complaints the right way!About Our GuestTeresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.

In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why a "commitment to awareness" is a primary step in creating the "Ultimate Customer Experience" so you can sell more uniquely and serve more compellingly. Create distinction -- and grow your business! http://ScottMcKain.com

In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why eliminating the confusion customers experience because of disinformation delivered by your competition can be a critical element to ensuring continued sales success and lifelong loyalty. Create distinction -- and grow your business! http://ScottMcKain.com

In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why eliminating the confusion that customers experience because we often offer them too many options can be a critical element to ensuring continued sales success and lifelong loyalty. Create distinction -- and grow your business! http://ScottMcKain.com

In this edition of "Create Distinction in Sales & Customer Service," bestselling author & Hall of Fame professional speaker Scott McKain reveals the 3 aspects of persuasive communication. To sell and serve your customers more profitably -- learn the 3 aspects to be more distinctively persuasive. Create distinction -- and grow your business!

In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why eliminating "unforced errors" can be a critical element to ensuring continued sales success and lifelong loyalty. Create distinction -- and grow your business! http://ScottMcKain.com

Want to vaccinate your sales career against unforseen problems and challenges? Want to discover how to make customers stick with you, even when something goes wrong? In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why an "Ultimate Customer Experience ®" is THE critical element to ensuring continued sales success and lifelong loyalty. Create distinction -- and grow your business! http://ScottMcKain.com http://CreateDistinction.com

How do you stand out in order to sell more and serve effectively? What does it take to gain customer loyalty and lifelong referrals? In this next edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker, Scott McKain shares more strategies and action steps! Each of these programs is short -- about five minutes -- and provides you with a jumpstart to achieving higher sales and more productive experiences for your customers! Create distinction -- and grow your business!