Podcasts about customer service training

To get the details for our July Mastermind Meeting with Zingerman's Founder Ari Weinzweig, email Tom@vincegabriele.com. In this episode of The Business Secrets for Gym Owners podcast, Uncle Vinny shares game-changing insights from his longtime mentor and friend, Ari Weinzweig, the founder of Zingerman's Deli. Ari took a small Jewish deli in Ann Arbor, Michigan, and grew it into an $80 million empire spanning multiple businesses — and his lessons are directly applicable to running a successful gym. Vinny dives deep into three of the most valuable business lessons he learned from Ari: the four stages of business growth, the recipe for outstanding customer service, and the power of creating a clear vision for your business. This episode is packed with actionable insights that will help you take your gym to the next level.Key Points Covered:The Four Stages of Business Growth – Vinny outlines the four stages that every business goes through: Creating, Building, Prime, and Scale. He explains the challenges and opportunities at each stage and what it takes to level up.The Recipe for Great Customer Service – Learn Zingerman's simple but powerful three-step system for providing exceptional customer service: Find out what the customer wants, get it for them, and exceed their expectations.How to Write a Powerful Vision – Discover the difference between a mission and a vision, and why creating a clear, compelling vision for your gym's future is crucial for long-term success.The Importance of Leadership and Delegation – Transitioning from working in your business to working on your business requires building a strong team and elevating leaders within your organization.Lessons from a Multi-Million Dollar Business – Vinny explains how the principles that built Zingerman's into an $80 million business can be applied to growing and scaling your gym.To get the details for our July Mastermind Meeting with Zingerman's Founder Ari Weinzweig, email Tom@vincegabriele.com. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Heather Nottingham, VP of Training at All-Star Dental Academy, shares expert tips and proven strategies to create remarkable patient experiences, build loyalty, and boost practice growth Resources:Dental Practice Growth Webinar Dental CoachingAll-Star Online Training

Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it comes to customer experience, but especially in contact centers. We will discuss where they hide, how to identify them, and how to eliminate them. Gathering Customer Intelligence – ensuring your team is actively listening and engaging with your customers is vital. We will discuss best practices and systems you can implement so your team is actively engaged in each call. Creating Experiential Standards – in the final step of this session, we will discuss the importance of creating standards that your team members follow to ensure you are delivering a consistent experience to all of your customers. These three steps will help you create a relationship center in your organization.   Links The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service and support. When everyone says the same thing and customers can't tell the difference between your company and your competition, it comes down to the lowest price. Price is something you offer when you have nothing else to distinguish yourself Learn: How to stand out in today's commoditized sameness What the Selling as an Experience Formula is How to truly build a relationship and be a resource your clients can't imagine life without How to create a value proposition that will shock your client How to educate versus sell How to make price irrelevant Links: The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make our lives, they have also changed how we communicate, behave, and think, leading to a dramatic decline in our people skills. Learn: How to train your entire organization on the emotional superpowers: Authenticity Love People Listening Curiosity Empathy Happy Grateful Positive/Optimism Kind   Links: The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Additional Resources: Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service Podcast 038: The Chick-fil-A of Police Departments   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Are you struggling to find the best way to train your sales team and improve customer service? The challenge of ensuring that your team consistently performs at a high level, responds effectively to customer needs, and closes more deals can be overwhelming. In the latest episode of Fordify LIVE!, Ford Saeks is joined by Chase Meredith, founder of Replay.Sale, to discuss how AI sales training is transforming the way businesses approach training for sales and customer service teams. AI sales training offers a powerful solution to one of the biggest hurdles businesses face: how to get sales reps to develop conversational skills and become more confident in real-world customer interactions. Traditional roleplaying methods have limitations—they often require pulling in colleagues to practice, and the feedback can be biased or not reflective of actual customer scenarios. With Replay.Sale, Chase Meredith has introduced an AI-driven roleplay system that allows sales teams to simulate realistic conversations, practice handling objections, and refine their approach without needing another person involved. The AI can replicate different types of customer interactions, helping salespeople improve their responses in various situations. One of the key benefits of AI sales training is that it provides real-time feedback, allowing salespeople to quickly adjust their techniques and improve. Ford and Chase discuss how Replay.Sale's system is designed to grade and score these roleplays, offering insights into areas where a rep excels and where there's room for improvement. This feedback loop is essential in building the confidence and competence required to perform better in actual sales calls. Replay.Sale isn't just about improving sales scripts; it's about creating a virtual gym for conversation, helping reps to practice repeatedly and develop the mental muscle needed to thrive in high-pressure sales environments. Chase Meredith emphasizes that the system is more than just a tool for new hires. It can be used throughout a salesperson's career to continue honing their skills, whether they are preparing for complex negotiations or routine customer service interactions. This scalability is what sets AI sales training apart from traditional methods. Replay.Sale's ability to integrate with existing training programs also makes it an ideal solution for businesses that are already using learning management systems. The platform embeds easily and provides measurable results, ensuring that teams are truly engaging with the training material and applying it to real-world situations. For companies struggling with onboarding and high turnover in sales teams, AI sales training offers a way to accelerate learning and reduce the costs associated with poor performance or frequent employee turnover. By improving how new hires are trained and setting them up for success from day one, businesses can avoid the pitfalls of underprepared staff who struggle to hit their targets. Ford and Chase also touch on how this technology can reduce the need for constant human oversight in the training process, freeing up managers to focus on higher-level strategies while ensuring that reps are still getting the training they need. Replay.Sale's AI sales training platform is also valuable for those looking to enhance customer service. Whether dealing with challenging customer complaints or trying to upsell a product, the system provides a range of scenarios that help reps practice different outcomes. It allows employees to go beyond basic script memorization and develop the skills needed to handle dynamic and unpredictable customer interactions. This makes Replay.Sale an effective tool not just for sales teams but for any customer-facing role that relies on strong communication skills. AI sales training offers a forward-thinking solution to one of the most pressing challenges businesses face: how to train their teams to be consistently better at customer interaction, objection handling, and relationship building. Ford and Chase explore how businesses can incorporate this technology into their growth strategies to boost both sales performance and customer satisfaction. If you're ready to take your sales training to the next level with cutting-edge technology, tune in to this episode of Fordify LIVE! to hear more about how Replay.Sale is revolutionizing the process. Watch the full episode on YouTube. Join Fordify LIVE! every Wednesday at 11 AM Central on your favorite social platforms, and don't miss The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Chase Meredith: Chase Meredith is the founder of Replay Sale, an innovative platform that uses AI-driven roleplay to revolutionize sales and customer service training. With a background in sales, including door-to-door and tech product sales, Chase developed a deep understanding of the challenges faced by sales teams when it comes to practicing and refining their conversational skills. His experience inspired him to create Replay Sale, a tool that allows sales reps and customer service teams to simulate real-world conversations, receive immediate feedback, and continuously improve their performance. Chase's commitment to leveraging AI for scalable, effective training solutions has helped businesses enhance their sales processes, improve customer experiences, and reduce turnover through better onboarding and development. Learn more at Replay.Sale. About Ford Saeks Ford Saeks is a renowned Business Growth Accelerator with over 20 years of experience, generating over a billion dollars in sales for businesses ranging from startups to Fortune 500 companies. As President and CEO of Prime Concepts Group, Inc., Ford has redefined how businesses attract loyal customers, expand brand recognition, and ignite innovation. A dynamic entrepreneur, Ford has founded more than ten companies, authored five books, and holds three U.S. patents. His contributions have earned him numerous industry awards. Beyond traditional business growth strategies, Ford is also an expert in AI prompt engineering, using artificial intelligence to create compelling content that drives engagement and results. He recently shared his insights at the prestigious Unleash AI for Business Summit, where he discussed how AI, including tools like ChatGPT, is transforming operations, marketing, sales, and customer experiences. Learn more about Ford Saeks at ProfitRichResults.com and watch his TV show at Fordify.tv.

Transform your self storage customer service training with the latest in AI technology! In this webinar, Jim Ross showcases how to leverage ChatGPT's advanced voice feature to improve sales call flow and role-play customer service scenarios with real-world accuracy. Here's what you'll take away: How to integrate ChatGPT's voice feature into your training. • Effective techniques for sales call simulations. • Best practices for enhancing customer service through AI tools. • Live demos and an interactive Q&A session. Whether you're a business owner or a manager, this session is packed with practical strategies to boost your team's performance using AI. Ready to level up your customer service? Visit www.3milestorage.com for more resources and support!

On this edition of DMOU, travel with us to Shipshewana, Indiana…where roughly half the population (and a big part of the destination's allure) aren't online. Sonya Nash shares insights into her community's Amish Culture and how her DMO has developed a home-grown, customized customer service program that meets the unique needs of her community, from hospitality to pharmacies, that graduated their first class earlier this year. Plus, a Bonus Round Question that shines a light on Sonya's record-breaking turn at a McDonald's Drive-thru. Join us.

Listen and learn as Jamie shares her personal experiences on why customer service training should never be neglected. 

Samantha Irwin discusses why business owners need to prioritize the customer service experience to retain both employees and clients. 

In our latest episode, we dive deep into the world of marketing strategies specifically designed for veterinary practices. Whether you're a startup in urgent need of clients, a practice that's hit a plateau, or one that's experiencing rapid growth and struggling to manage the influx, this episode has got you covered. I break down these practices into three distinct groups and offer actionable insights to help you attract, engage, and retain clients effectively. One of the key points I emphasize is the importance of tracking where your clients are coming from. Knowing your client sources is foundational for any marketing strategy. I recommend using tools like Google Analytics and CallRail to monitor and analyze this data. CallRail even offers a free two-week trial, making it easy for you to start tracking your marketing effectiveness. I also introduce the 80/20 rule, which suggests that 80% of your marketing efforts may not yield significant results, while 20% will drive the majority of client growth. Identifying and focusing on that 20% is crucial, and without proper tracking, you might end up wasting resources on ineffective strategies. For practices in urgent need of clients or those experiencing stagnation, I stress the importance of fixing the bottom of the marketing funnel—where potential clients convert into actual clients. This involves training your customer service representatives (CSRs) to handle inquiries effectively, engaging with potential clients on a personal level, and implementing follow-up systems to enhance client loyalty. Additionally, having an efficient online booking system, like Checkup App, can streamline the booking process and send reminders to clients, ensuring they return for follow-up visits. By diagnosing whether your practice has a marketing or sales problem and targeting clients strategically, you can craft a unique selling proposition that sets your practice apart in a competitive market. Tune in to this episode for a comprehensive guide to enhancing your marketing efforts and improving client acquisition.

Making sales doesn't have to be hard. Life Puzzle will teach you the skills you need to make it fulfilling! Enrol for their training course, “Ready. Set. Sell,” and build the confidence to accomplish your business goals! Learn more at https://lifepuzzle.com.au/services/sales-training/ Life Puzzle Pty Ltd City: South Yarra Address: 19/644 Chapel St Nth Website: https://lifepuzzle.com.au Email: chandell@lifepuzzle.com.au

TJ Hoisington provides customer service training. In a world with diminishing customer service skills, "Maximizing the Customer Service Experience" is the training that attracts raving reviews! Customer service is a vital skill to differentiate yourself from the competition. If you are a leader, what customer service skills and strategies are you providing to your team members? #customerservice #customerservicetraining #training Thank you for listening to this podcast! It's my passion to inspire and empower people to succeed. I hope you found value in this podcast episode. Please remember to like and share comments! • Spotify: https://open.spotify.com/show/0tmlkOaDpoL8EUYqzYAkZm?si=APHHuwvxRN6tydatGKN_aA • Watch on Rumble: https://rumble.com/user/tjhoisington • If there is a subject that you would like me to speak or train on, DM me: Instagram @tjhoisington https://www.instagram.com/tjhoisington/ • Subscribe to My Channel Here: https://www.youtube.com/greatnesswithin • Make sure to stay tuned for TJ Hoisington's latest BLOG post! https://www.greatnesswithin.com/blog

Corey Berrier and Brigham Dickinson on Overcoming Adversity and Finding PurposeIn this episode of the Successful Life Podcast, Corey Berrier hosts Brigham Dickinson, founder of Power Selling Pros. Here are the key takeaways:Brigham Dickinson's Journey-Early Challenges: Brigham's marketing company failed after a merger, leading to financial strain.- turning Point: His determination led to the creation of Power Selling Pros, which trains CSRs for contractors, improving their performance and job satisfaction.Overcoming Adversity- Emotional Struggles: Brigham relied on faith and family support to rebuild his life.- Support System: A pivotal moment with his daughter and prayers marked his recovery and success. Mental and Emotional Resilience- Spartan Races: Participating in Spartan races built Brigham's mental toughness and highlighted the value of perseverance.- Helping Others: Supporting a friend in a Spartan race reinforced that true fulfillment comes from helping others succeed. Business Insights- Empowering Employees: Brigham emphasizes listening to employees, understanding their ambitions, and providing growth opportunities.- Hiring a Coach: A coach helped Brigham apply customer service principles to employee engagement, driving business success.Brigham's Book and Resources- Books: Brigham's book "Something to Give" shares his business philosophy.- Business Services: Power Selling Pros, an after-hours call service, and Athlete Care, a recovery service, operate through empowered teams.Personal Growth and Presence- Corey's Journey: Corey shares his struggles with addiction and how faith and personal growth transformed his life.- Being Present: Both emphasize the importance of being fully engaged in the moment.Contact Information:- Power Selling Pros: https://powersellingpros.com- After-Hours Call Service: https://bookedbypsp.com- Brigham's Books: https://brighamdickinson.comThis episode highlights resilience, mental toughness, and supporting others for success. Support the Show. https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://bit.ly/4bFz4yc https://www.housecallpro.com/successullifehttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/

This week, elevate your customer service strategy with insights from Karl Schaphorst. Discover the pivotal role customer care plays in driving business success beyond reactive support. Karl emphasizes that while salespeople acquire new customers, service agents are the linchpin for retaining and nurturing existing relationships. He underscores the cost-effectiveness of cultivating loyalty over constant acquisition, making strategic customer care a critical investment. Explore the common pitfall of undervaluing service functions and learn why agents are the face of your brand. Their interactions shape customer perceptions and future opportunities. Gain a fresh perspective on transforming customer service from a reactive cost center into a proactive, revenue-driving force. Join us for an illuminating discussion on elevating your customer experience through strategic service excellence. Don't miss this chance to drive customer loyalty and sustainable growth! Timestamps:  00:00:44 - Defining Strategic Customer Care 00:03:57 - The Role of Customer Service Agents 00:04:50 - The Importance of Showing Customer Appreciation 00:06:03 - The Role of Customer Service in Marketing 00:11:12 - The Value of Proactive Customer Service 00:12:10 - Rewarding Customer Service Contributions 00:12:20 - Behavioral Goals for Customer Service 00:12:31 - The Role of Customer Service in Business Development 00:16:08 - The Importance of Customer Service Training 00:16:19 - Techniques for Defusing Customer Complaints 00:19:20 - Weaknesses in Customer Service Training 00:20:47 - Training Customer Service Agents to Identify Opportunities 00:23:52 - The Importance of Emotional Intelligence in Customer Care 00:24:24 - Techniques for Turning Negative Situations Positive 00:29:48 - The Success of Sandler's Customer Service Training Program Key Highlights: Customer service is a crucial aspect of business success, as it is easier and less expensive to retain existing customers than to acquire new ones. Strategic customer care involves proactive engagement with customers to build relationships and provide exceptional service. Customer service agents should be trained in soft skills, such as bonding and rapport, to effectively communicate with customers. Techniques for successful customer service include active listening, staying calm, validating customer concerns, and asking open-ended questions. Customer service agents should aim to transform customer interactions from emotional distress to intellectual problem-solving. Setting goals and KPIs for customer service agents can help drive proactive behavior and improve customer satisfaction. Incentivizing customer service agents based on their contributions to sales and customer satisfaction can motivate them to excel in their roles. Customer service agents should focus on identifying and addressing the root cause of customer issues, rather than just providing quick fixes. The real problem a customer brings to customer service may not be the initial issue presented, so it's essential to dig deeper to understand their needs and concerns. ========================================= SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment! ========================================= Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr =========================================

This week, elevate your customer service strategy with insights from Karl Schaphorst. Discover the pivotal role customer care plays in driving business success beyond reactive support. Karl emphasizes that while salespeople acquire new customers, service agents are the linchpin for retaining and nurturing existing relationships. He underscores the cost-effectiveness of cultivating loyalty over constant acquisition, making strategic customer care a critical investment. Explore the common pitfall of undervaluing service functions and learn why agents are the face of your brand. Their interactions shape customer perceptions and future opportunities. Gain a fresh perspective on transforming customer service from a reactive cost center into a proactive, revenue-driving force. Join us for an illuminating discussion on elevating your customer experience through strategic service excellence. Don't miss this chance to drive customer loyalty and sustainable growth! Timestamps:  00:00:44 - Defining Strategic Customer Care 00:03:57 - The Role of Customer Service Agents 00:04:50 - The Importance of Showing Customer Appreciation 00:06:03 - The Role of Customer Service in Marketing 00:11:12 - The Value of Proactive Customer Service 00:12:10 - Rewarding Customer Service Contributions 00:12:20 - Behavioral Goals for Customer Service 00:12:31 - The Role of Customer Service in Business Development 00:16:08 - The Importance of Customer Service Training 00:16:19 - Techniques for Defusing Customer Complaints 00:19:20 - Weaknesses in Customer Service Training 00:20:47 - Training Customer Service Agents to Identify Opportunities 00:23:52 - The Importance of Emotional Intelligence in Customer Care 00:24:24 - Techniques for Turning Negative Situations Positive 00:29:48 - The Success of Sandler's Customer Service Training Program Key Highlights: Customer service is a crucial aspect of business success, as it is easier and less expensive to retain existing customers than to acquire new ones. Strategic customer care involves proactive engagement with customers to build relationships and provide exceptional service. Customer service agents should be trained in soft skills, such as bonding and rapport, to effectively communicate with customers. Techniques for successful customer service include active listening, staying calm, validating customer concerns, and asking open-ended questions. Customer service agents should aim to transform customer interactions from emotional distress to intellectual problem-solving. Setting goals and KPIs for customer service agents can help drive proactive behavior and improve customer satisfaction. Incentivizing customer service agents based on their contributions to sales and customer satisfaction can motivate them to excel in their roles. Customer service agents should focus on identifying and addressing the root cause of customer issues, rather than just providing quick fixes. The real problem a customer brings to customer service may not be the initial issue presented, so it's essential to dig deeper to understand their needs and concerns. ========================================= SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment! ========================================= Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr =========================================

This week, elevate your customer service strategy with insights from Karl Schaphorst. Discover the pivotal role customer care plays in driving business success beyond reactive support. Karl emphasizes that while salespeople acquire new customers, service agents are the linchpin for retaining and nurturing existing relationships. He underscores the cost-effectiveness of cultivating loyalty over constant acquisition, making strategic customer care a critical investment. Explore the common pitfall of undervaluing service functions and learn why agents are the face of your brand. Their interactions shape customer perceptions and future opportunities. Gain a fresh perspective on transforming customer service from a reactive cost center into a proactive, revenue-driving force. Join us for an illuminating discussion on elevating your customer experience through strategic service excellence. Don't miss this chance to drive customer loyalty and sustainable growth! Timestamps:  00:00:44 - Defining Strategic Customer Care 00:03:57 - The Role of Customer Service Agents 00:04:50 - The Importance of Showing Customer Appreciation 00:06:03 - The Role of Customer Service in Marketing 00:11:12 - The Value of Proactive Customer Service 00:12:10 - Rewarding Customer Service Contributions 00:12:20 - Behavioral Goals for Customer Service 00:12:31 - The Role of Customer Service in Business Development 00:16:08 - The Importance of Customer Service Training 00:16:19 - Techniques for Defusing Customer Complaints 00:19:20 - Weaknesses in Customer Service Training 00:20:47 - Training Customer Service Agents to Identify Opportunities 00:23:52 - The Importance of Emotional Intelligence in Customer Care 00:24:24 - Techniques for Turning Negative Situations Positive 00:29:48 - The Success of Sandler's Customer Service Training Program Key Highlights: Customer service is a crucial aspect of business success, as it is easier and less expensive to retain existing customers than to acquire new ones. Strategic customer care involves proactive engagement with customers to build relationships and provide exceptional service. Customer service agents should be trained in soft skills, such as bonding and rapport, to effectively communicate with customers. Techniques for successful customer service include active listening, staying calm, validating customer concerns, and asking open-ended questions. Customer service agents should aim to transform customer interactions from emotional distress to intellectual problem-solving. Setting goals and KPIs for customer service agents can help drive proactive behavior and improve customer satisfaction. Incentivizing customer service agents based on their contributions to sales and customer satisfaction can motivate them to excel in their roles. Customer service agents should focus on identifying and addressing the root cause of customer issues, rather than just providing quick fixes. The real problem a customer brings to customer service may not be the initial issue presented, so it's essential to dig deeper to understand their needs and concerns. ========================================= SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment! ========================================= Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr =========================================

Northeast Mississippi Community College President Dr. Ricky G. Ford sits down with Marketing and Public Relations Specialist Liz Calvery to discuss the college's dedication to customer service training and what Northeast is doing to do more to help the customers it serves -- whether it is students, alumni or community members. Northeast will undergo customer service training in the Spring of 2024 for members of the college's administration and then implement the training that Chick-Fil-A uses to all of its employees -- full- and part-time along with student workers in Fall 2024. To wrap up, Ford gives listeners the Northeast News and discusses athletics, academics, workforce, student activities, and human resources along with many more important things happening at one of the nation's top community colleges. For those who may have missed an episode, all Northeast TigerTalk episodes are archived at https://nemcctigertalk.simplecast.com. --NEMCC--Information about Northeast Mississippi Community CollegeNortheast Mississippi Community College is a leading educational institution that provides comprehensive academic, technical, and workforce training programs to empower students and promote lifelong learning. With a commitment to excellence, Northeast Mississippi Community College fosters a supportive environment that prepares individuals for success in their chosen fields.For more information about Northeast Mississippi Community College, visit http://www.nemcc.edu.

My guest is Artrell Williams and our topic is Taiyazukuri – A Tire Manufacturing Card Game that teaches tire manufacturing processes and terminology, fostering understanding through descriptions. It imparts Sumitomo Rubber USA's Mission, Vision, Values, and KPI impact on business. The deck serves multiple purposes, reinforcing key concepts for SRUSA staff to grasp the value stream, communicate discrepancies, and cut manufacturing waste costs. At the GamiCon event in NOLA in September, Artrell's project was awarded the People's Choice Award for “Low-Tech Design" – that's quite the accomplishment to win the hearts of your peers. Artrell Williams is a Presenter, Facilitator and Trainer with a passion for helping others grow and develop. Seeking additional opportunities for civic involvement. His areas of expertise include: Soft Skills Training, Sales and Sales Training, Customer Service Training, Coaching, Mentoring, and Humor. About Your Host: Monica Cornetti works with individuals and organizations like yours who want to learn how to think playfully to change behaviors and achieve objectives. A gamification speaker and designer, Monica was repeatedly rated #1 among the “Gamification Gurus Power 100” by RISE from 2015-2020, and in 2021 and 2022 was recognized as #1 in the Most Influential Women in Gamification who have created a legitimate impact in the gamification industry. Monica is the President of Sententia, Inc. and leads the company's education and design projects at Sententia Gamification. She is also the Gamemaster of GamiCon (annual international conferences for the gamification of learning). She is the author of the books Lipstick Lessons, What Were You Thinking?, Totally Awesome Training Activities Guide: Put Gamification to Work for You, and co-author of Deliberate Fun: A Purposeful Application of Game Mechanics to Learning Experiences.

My guest is Artrell Williams and our topic is Taiyazukuri – A Tire Manufacturing Card Game that teaches tire manufacturing processes and terminology, fostering understanding through descriptions. It imparts Sumitomo Rubber USA's Mission, Vision, Values, and KPI impact on business. The deck serves multiple purposes, reinforcing key concepts for SRUSA staff to grasp the value stream, communicate discrepancies, and cut manufacturing waste costs. At the GamiCon event in NOLA in September, Artrell's project was awarded the People's Choice Award for “Low-Tech Design" – that's quite the accomplishment to win the hearts of your peers. Artrell Williams is a Presenter, Facilitator and Trainer with a passion for helping others grow and develop. Seeking additional opportunities for civic involvement. His areas of expertise include: Soft Skills Training, Sales and Sales Training, Customer Service Training, Coaching, Mentoring, and Humor. About Your Host:  Monica Cornetti works with individuals and organizations like yours who want to learn how to think playfully to change behaviors and achieve objectives. A gamification speaker and designer, Monica was repeatedly rated #1 among the “Gamification Gurus Power 100” by RISE from 2015-2020, and in 2021 and 2022 was recognized as #1 in the Most Influential Women in Gamification who have created a legitimate impact in the gamification industry. Monica is the President of Sententia, Inc. and leads the company's education and design projects at Sententia Gamification. She is also the Gamemaster of GamiCon (annual international conferences for the gamification of learning).  She is  the author of the books Lipstick Lessons, What Were You Thinking?, Totally Awesome Training Activities Guide: Put Gamification to Work for You, and co-author of Deliberate Fun: A Purposeful Application of Game Mechanics to Learning Experiences.

For more lawn and landscape business group coaching, check out The Profit Circle: patreon.com/theprofitcircle

 Creating a Thriving Culture Shift for iQor Employees Through Organizational Development   This week we welcome Mark Monaghan to the Digitally Irresistible podcast. Mark is vice president of organizational development at iQor, driving the transformation of leadership development programs for iQor's 40,000 amazing employees spanning 10 countries.  Mark's rich background in human resources and training and development has fueled his passion for leading iQor's organizational development initiatives. His work focuses on building programs that positively impact the lives of iQorians through leadership coaching and career advancement.  On this episode, we discuss how Mark's organizational development approach to employee career pathing enables iQorians to “Be More with iQor” and creates value for the clients who trust iQor to help achieve their goals.   Transforming Employee Growth Through Organizational Development Mark's journey to a career in organizational development was shaped by the valuable skills and experiences he gained along the way. He earned his undergraduate degree in telecommunications and film production. By his late twenties, Mark became managing partner with a national restaurant chain. Though he enjoyed the work, he wanted something he could really put his heart into. After reassessing his passions and priorities, he decided to earn master's degrees and certifications in human resources.  He worked in HR for over a decade before accepting a corporate training position with iQor. The chance to develop people in positive ways made him fall in love with the world of training and development. His contributions helped expand iQor's focus on training and onboarding to address broader organizational development.  Mark has been at the forefront of iQor's shift to organizational development, providing leadership and proven strategies to support employees at every level of the company. His organizational development programs have won awards and created smiles for iQorians and clients alike. The efforts of Mark and his team embody iQor's commitment to building rewarding employee experiences that support career growth and drive excellent CX.  Career Pathing Is the Way Forward for Maximizing Employee Potential   iQor has historically emphasized onboarding and training for new agents and supervisors. While this remains an important focus for iQor, providing developmental opportunities at all leadership levels is also imperative. In 2022, iQor brought in new senior leadership to focus on training, allowing Mark to focus on organizational development.   Mark is instrumental in building leadership programs and coaching workshops that focus on all employees, from agents to all levels of managers. He built career pathing into these levels, providing a leadership pipeline to maximize iQor's investment in its employees, resulting in new avenues for growth.   iQor's sQholar Program Enables Agent Leadership   Frontline customer service agents and supervisors comprise the majority of iQor's global workforce. In 2017, Mark helped launch iQor's sQholar Program to enable the advancement of agents into leadership roles.   An assessment of the existing training identified opportunities to improve its effectiveness. The sQholar Program was designed to drive specific KPIs along with other behaviors through a comprehensive coaching workshop.   Mark and his team reduced a six-month-long training program to four months while also improving outcomes across multiple metrics. Frontline agents with the initiative to progress to the next stage of leadership are equipped to provide quality service and excellent CX, aligning employee career pathing with the growth expectations of iQor's clients.   The Award-Winning iLead Next Level Career Coaching Program Drives Leadership Potential   The next level of iQor's organizational development strategy is the iLead Program to provide career pathing into higher levels of leadership. The program applies iQor's Leadership Competency Model, which describes the four levels of employee career pathing:  1.    Leading Oneself – Agents beginning their leadership journey. 2.    Leading a Team – Frontline supervisors. 3.    Leading a Department – Manager of managers. 4.    Leading a Vision – Executives who drive strategy and results. Each step aligns with Lominger Competencies that ensure an employee's position is about more than just a title. The program uses a mentor/mentee style dialogue to assess these competencies and encourage the relationships at the heart of iQor's leadership structure.  In March 2023, iQor was awarded a Bronze Stevie® Award in the Customer Service Training or Coaching Program of the Year for iLead. Mark expressed pride in his team and the program for achieving this in the first year and a half of a global rollout. For Mark, this indicates that people recognize the difference iLead makes in the lives of iQor employees and the unlimited potential it has for improving output at every level. 3 Values of Effective Leadership  iQor's training programs and coaching workshops provide many metrics for assessing and enabling leadership success guided by these three key values:   1.    Accountability It's important for leaders to hold themselves accountable, asking themselves “did I set up this person to fail or to succeed?” This models the ability to provide honest self-assessments and remain solution oriented. Accountability is critical for maintaining the relationships at the core of advancing employees into new leadership roles.   2.    Resiliency Mark says that in order to guide employees, leaders must have the capacity to withstand and recover quickly from obstacles. This true grit factor is especially critical in the BPO industry, which requires leaders who can thrive in a world of advancing technology, shifting client needs, and dynamic client priorities.   3.    Servant-Leadership Mindset Effective leaders lead by example. An empathetic approach provides a respectful, safe atmosphere that allows employees to grow through recognition and appreciation. This culture of support and trust empowers employees who are intrinsically motivated to be the best they can be by developing their leadership potential.   Culture of Learning is Key for Organizational Development Teams   Underlying these three values of effective leadership is a culture that facilitates active learning. iQor's active learning strategy involves fundamentally reimagining the classroom for career learning through the application of research-driven adult learning principles and incorporates our expertise in work-at-home (WAH) and virtual learning processes.   iQor has embraced methods and technology proven to increase employee engagement and provide effective learning and coaching. These methods emphasize collaboration, engagement, and active dialogue between coaches and employees. When learning strategies embody these priorities, employees are happier, more productive, and better suited to invest in their own development with iQor.   Organizational Development Creates Teams That Consistently Exceed Client Expectations   The sQholar and iLead Programs have been enormously beneficial for iQor's employees and, consequently, for iQor's brand partners. These programs empower Mark to share measurable results with clients pertaining to the effectiveness of iQor's teams and training platforms.   Career pathing aligns iQor's internal messaging with client priorities by ensuring that employees at every level are driven to create smiles for themselves, their teams, their customers, and the brands they serve. What Mark Does for Fun When not building leadership programs from the ground up, Mark enjoys taking his vintage Corvette for a spin around his family's home base in Charleston, South Carolina—a hobby that he and his son enjoy together. He is also a science fiction fan with a large collection of sci-fi memorabilia!   To learn more about Mark, connect with him on LinkedIn.   Watch the video here. Read the blog post here.     

Apr 3 2023 - TCHT_ Customs needs Customer Service Training

Customer Service Training by Live 95.5

APMG International presents our popular weekly panel Q&A show. Episode 115 is about how to build a Service Culture. Hosted by Nick Houlton and Question Master Charlotte Miller. Answering your questions are Dianne Rampadarath, Malini Jayaganesh, Mart Rovers and Matt Crabtree An opportunity to have your real-life questions answered.

Customer service training is one of the biggest challenges in organisations globally. One of the reasons for this is that this training is often limited to customer service representatives. Good customer service skills should be developed in all employees, and it should focus on the root causes of customers' issues. That's how your company will consistently deliver the best customer service. Gina Tomlinson is the Director of Business Transformation, Organizational Development & Change at the Jamaica Public Service (JPS). She has over 15 years of leadership experience and she, along with her team, helped JPS record its highest ever employee engagement scores in 2021. She spoke with us about customer service training. Here's what we discussed. 00:00 - Intro 02:05 - Greatest Customer Service Training Challenges 06:11 - How To Structure A Proactive Customer Service Training Program 10:51 - How To Do Customer Service Training Collaboratively 12:33 - How To Make Customer Service Training Effective 17:54 - What Should Customer Service Training Focus On? 21:01 - Steps For An Effective Customer Service Training Program 24:38 - Strategies To Extend Customer Service Training Beyond The Frontline 27:40 - How To Track The ROI Of Customer Service Training 30:23 - How To Improve The Customer Onboarding Experience 34:33 - How To Address Customer Service Preferences 36:35 - Top 3 Tips For Effective Customer Service Training //---- About One On One ----// One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs. Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/ Connect With Us On Social Media LinkedIn: https://jm.linkedin.com/company/oneononelms Instagram: https://www.instagram.com/oneononelms/ Twitter: https://twitter.com/OneOnOneLMS

How to deal with angry and rude customers? One out of every few hundred customers is not nice at times. They can be rude for different causes. Some are reasonable, and some are not. However, when our job is to deliver the utmost customer service, we can't avoid dealing with angry or rude individuals occasionally. How we respond can make a big difference! Are we losing customers or still making them satisfied? Watch this video and apply these customer service training tips when dealing with difficult customers in your restaurant or any business! Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: How To Write an Incident Report Effectively | Restaurant Management Training https://youtu.be/-Rap9MUVegw Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo Please visit our website https://www.makingdoughshow.com/ LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX​ SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​ FOLLOW us on Instagram: https://bit.ly/2SLRp42​ CONNECT on Linked-In: https://bit.ly/2D0a3QA​ #restaurant​ #restaurantmanagement​ #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

Why These 10 Customer Service Tips Make a Difference in an Insurance agency. Customer service training is a necessity to drive agency growth. In many insurance agencies, we train insurance customer service representatives on the system, carrier, and transactions. However, we miss the opportunity to train them in customer service soft skills. The reality is that it's the littlest of details that can leave an impact and impression on your clients. If you want to give WOW Customer service, it's important, you provide your team with the right training. Let's review just a few examples of how a well-trained insurance customer representative team can make a big impact! https://www.agencyperformancepartners.com/blog/10-insurance-customer-service-training-tips/ Our customer service course is launched. Get it now and start saving time: https://www.agencyperformancepartners.com/customer-service-training/

Your current clients hold the key to your future clients. Creating strong systems in your business around client success is the MOST important thing to focus on when building your business and enrolling new clients! Pierre Bauzee, founder of Beyond Satisfaction, will show you exactly how you can nurture your existing clients in order to create and enroll NEW business as well as the importance of customer satisfaction in your business!Brandon helps corporate teams boost sales performance and unleash confidence. Learn more here

Training customer service staff in insurance gets the least attention. Training sales producers seems to be a top priority but most insurance agencies are missing opportunities by not training customer service staff. Read our Blog for 11 Customer Service Training tips: https://www.agencyperformancepartners.com/blog/10-insurance-customer-service-training-tips/ Our customer service course is launched. Get it now and start saving time: https://www.agencyperformancepartners.com/customer-service-training/  

In this special edition podcast, we provide a sneak peek to our Customer Service course for insurance professionals. Her are 12 Customer Service Philosophies to change your mindset on WHY to provide EXCELLENT Customer Service to your insurance clients. Tell us how this week's blog made you feel! 

In this week's blog, we present 7 steps to a great customer service phone call experience to go from mediocre to memorable. Blog Link: https://www.agencyperformancepartners.com/blog/insurance-customer-service-training-the-anatomy-of-a-great-service-call/ Enroll in our Customer Service Course and hang out with us to perfect these steps that MAKE YOUR LIFE SO MUCH EASIER: https://www.agencyperformancepartners.com/customer-service-training/  

We all know the important of customer service.But do we do it?Sometimes, we can work so hard on building a great product, service or company that we forget to make our customers feel appreciated from time to time. Providing quality customer service is a must in any organization but how do you consistently provide great customer experience?Here are 10 customer service statements every organization needs with Charlotte Purvis.Get the Book: The Customer Communication FormulaNeed a video? We make it easy to create video worldwide. Click here to get started.

Customer service training for police officers?

Customer service training shouldn't be something you have to do, but something you get to do, to empower the event staffs that serve your fans and represent your brand.  In this episode, David Millay and Katie Rudy break down the the key components, resources and best practices to running a more captivating training.We cover: In-person vs. virtual formatsTraining mindsets Inspirational vs. instructional content Who should be invited and ideal activities for different sized-groups -----Inspired to transform your training?  Get started with this event staff service training toolkit, chock full of the components to include, event checklists and email templates.  

Customer Service Training by Live 95.5

On this Episode of Beauty Business Resource we dive DEEP into the ups and downs of customer service . There are the dos and there are the don'ts. Tune in to this episode to learn what those are, and how implementing these practices can help you in your beauty business. Your clients and customers will thank you ! This is an episode you do not want to miss ! Our beauty business of the week is : Lip It Now Beauty  Website: https://lipitnow.com/  visit now for up to 20 % your order ! Follow on Instagram : @Lipitnowbeauty  Owner: @Omgreallynadia Resources from this episode: Customer Service Training: https://www.beautybusinessresource.com/digitalproducts   Follow your hosts:  Instagram: @Beautybusinessduval @Miyawithani Website: https://www.beautybusinessresource.com/  .....and remember we are your resource for all things digital marketing & consulting for your beauty business start-up or current business.      This Podcast is sponsored by: https://www.ncuberealty.com    

David Brownlee is a key-note speaker, customer service training expert and best-selling author of ‘Rockstar Service | Rockstar Profits'.   David's training company has worked with businesses such as Harley Davidson, Google, Walmart, T-Mobile and Amazon and his goal is to help 100M people.    With one YouTube video alone, David had big brands knocking on his door, wanting to work with him.   In today's episode   Which personal incident convinced David Brownlee to help people How David's experience as a small business owner helped his training Which companies turn to David for customer service training What David has learned from creating his online courses How David's book has generated leads for his brand What David learned from being a Tony Robbins coach What 50 | 50 | 50 means to David and why it matters   Check it out now!

Customer Service Training has been thrown out of the window! It shouldn't be because it is a key element in your business. In this episode Chef TreJ talks about the importance of customer service, how it starts within your company, and some tips and tools to use with your training. If you are in need of a Customer Service Trainer then email Chef TreJ at cheftrej@gmail.com and we can make that happen. Subscribe and share with your peers! --- Send in a voice message: https://anchor.fm/chef-tre-joyner/message

Melanie Flores and Chris Nedza, Symtrain (North Fulton Business Radio, Episode 394) Facing the twin challenges of training and retaining employees while providing consistent customer service, salon owners and real estate companies now have the technology of Symtrain to rely on. Using Symtrain ensures customer-facing personnel are well-trained and provide outstanding customer service. Melanie Flores, […] The post Melanie Flores and Chris Nedza, Symtrain appeared first on Business RadioX ®.

Melanie Flores and Chris Nedza, Symtrain (North Fulton Business Radio, Episode 394) Facing the twin challenges of training and retaining employees while providing consistent customer service, salon owners and real estate companies now have the technology of Symtrain to rely on. Using Symtrain ensures customer-facing personnel are well-trained and provide outstanding customer service. Melanie Flores, […]

Customer Service Training by Live 95.5

Join Tacey as she and Beci discuss how the travel advisor industry is built on amazing customer service. Hear Beci's story and how important choosing the right people to service her customers is to her and the customer experience. Timestamp: 00:51: Beci's Story Timestamp: 10:09: Customer Service Training for Travel Advisors Timestamp: 24:50: Advice for First Time Travellers Timestamp: 27:05: Beci's Speed Round Beci's contact information:  www.mei-travel.com Instagram: @becimahnken Tacey's Contact information is on the episode website link below

Jeff and Jose are teaming up for a dual Phone Tap and we’re going to make today’s Phone Tap victim regret they ever called for customer service.

Customer Service Training by Live 95.5

This episode we are diving into tools to help your customer feel more understood and for you to better understand! It's all about listening more than you fix. Never miss an update with us!Join the ListHow to Get in Touch: @graceconsultingcompanyhello@graceconsultingcompany.comRequest Sponsorship Info: grace@graceconsultingcompany.comMaster Stylist Sales Course:More Information Here

I (CS) am so excited to introduce our guest today, because he instilled in me from the very beginning of my life the importance of being nice to everybody. A true expert on how to offer excellent customer service and an unmatchable experience, my dad Danny delivers Customer Service Training and does Keynote speaking in the Indianapolis area. This episode is for everyone because everyone can serve, and my dad will tell you how!everyone-can-be-great-because-everyone-can-serveEPISODE SHOW NOTES: https://everykind.com/everyone-can-be-great-because-everyone-can-serveYOU FIT HERE INSTAGRAM: https://www.instagram.com/youfithereEVERYKIND: https://EVERYKIND.com

Kristine Loyola is a Radio Broadcaster, an experienced Communications Trainer, a motivational speaker and a professional event host. She is also one of the Training Consultants of John Roberts Power Manila and also owns Kristine Loyola Training & Consultancy. Kristine has been conducting workshops and seminars on Communication, Self-Confidence Building, Personal Branding, Presentation Skills and Customer Service Training for 9 years now. She started training since she was in college which lead her to countless avenues in the field of training. Her clients include Mitsubishi Philippines, PCSO, TGTI, Jollibee Foods Corp., Mentor Group Philippines, Shell, SMART and Globe Telecommunications and other established companies. Krstine also completed her Organization Development Certification at Ateneo de Manila University and she's also a certified educator in teaching English as a Foreign Language. Get to to know more about Miss Enerhiya of DWBL 1242 herself in this episode.

In this episode of the Pharmacy View podcast our guest is Roger Simpson from The Retail Solution. Roger joins us to discuss customer service training in a socially distanced environment and with many years' experience in training focuses on the people leadership aspect of retail. When it comes to leading and training a team, Roger has a process he walks each client through. First, the team needs to know the business expectations and know what great customer service looks like, then the team receives customised training utilizing an appointed onsite leader to enable them to deliver to the agreed level. Next it is important for the leadership team to lead by example ongoing and finally it is critical to evaluate performance and give feedback. As a result of current travel limitations, Roger is now able to use technology to train teams using a collection of videos, webinars and video conference following up with his contact person on each team. Another way Roger has seen an increased importance of Customer service and technology in pharmacy is the need for a quality online e-commerce platform. In order to keep up, every retailer including pharmacy, needs to have a navigable website, ways to ask questions and convenient checkout and payment options. Roger anticipates much change in pharmacy over the next few years as technology improves and provides the option for getting prescriptions filled online coupled with efficient methods of delivery. Topics Covered: ● The importance of great customer service ● The progression of technology in pharmacy ● The need for a good online presence ● The value of quality customer service ● The potential future of pharmacy and technology Key Quotes: ● “I really hone in on the people side, because I believe that's where any retailer, and also pharmacy in particular, can make a massive difference with their customers.” (3:17) ● “It's about trying to get their leadership team on the same page about what they actually want to be known for, for their particular pharmacy, because you've got to stand out for something, otherwise you stand for nothing.” (5:17) ● “Whatever task they're doing, they need to know what the expectations are, or what does good/what does great, actually look like?” (6:48) ● “Every retailer, this includes pharmacy, has to have a really good online presence.” (14:15) ● “The focus is not about trying to sell them the extra product. That's a bonus. The conversation is about informing the customer.” (18:37)

During this episode, Doug Sandler provides a wealth of content-rich information to Wealth Academy Podcast listeners  that will help them better understand podcasting and to make a smart decision to invest in themselves by joining the Ultimate Podcast Launch Formula (UPLF) like Paul Lawrence Vann.Doug leads Turnkey Podcasting and he is co-host of Nice Guys on Business with Strickland Bonner. Doug and Strickland have produced over 1100 episodes of their podcast and have over three million downloads. Doug shares how  one can take their current business model, invest in UPLF, and ultimately lead their community, grow their business, and generate revenue as well. Host Paul Lawrence Vann is a recent graduate of UPLF and he attests to the results he received as a recent student of UPLF. Paul states, "Doug and Strickland Bonner, UPLF coaches provide exceptional group coaching, accountability, one on one coaching through office hours, and they have a magnificent community of like-minded podcasters."That's not all, Doug also provides an advanced course, Next Level Podcasting, and it literally takes a podcaster and equips them with the tools to garner greater reach, and generate revenue through this accelerated program.  After two weeks in the program, Paul Lawrence Vann put what he learned in Next Level Podcasting and began working with his first client in a level two branding and promotion sponsorship package.Discover more about podcasting with Doug at www.turnkeypodcasting.com/podcasting, you will be able to listen to a free masterclass on podcasting. You can also enroll in the Ultimate Podcast Launch Formula as well. If you have any questions you can reach Doug by email: doug@turnkeypodcast.comRate and review this episode on Apple Podcasts and provide a 5-Star rating as well. This rating will assist Wealth Academy Podcast in providing more exception guest expert and solo episodes in the future, thank you in advance for your assistance.Host Paul Lawrence VannPhone (800) 341-6719Email: info@paulvannspeaks.comPodcast Website: www.wealthacademypodcast.comSponsorship Opportunites for entrepreneurs, authors, speakers, and coaches, prompt on this link: https://bit.ly/2G4FMV5 

Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources How do you train your staff for restaurant customer service? In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment. Today, we are focusing on one of the most significant components to ensure that excellent customer service in your restaurant will ALWAYS be present! TRAINING YOUR STAFF! I'll be giving you five tips on equipping your people more effectively. Please watch this episode of Making Dough Show if you are a restaurant owner or restaurant manager to better customer service in your business! Don't forget to give us a like, comment, and subscribe. Thanks to you and stay tuned for another Making Dough Show episode soon to get more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

When this episode gets aired in August - I will be in Switzerland, staying with my family for the first time in 4 very long months. I can't wait for this - and of course, to ensure I can take time out I have been batch recording podcast episodes so that you, my wonderful listeners don't miss out.  In Episode 25 - where we talked about the LEAP Framework, I mentioned that I would talk about the importance of having an Ops Manual - One single point of reference! 
This is a scary task! It's big, It's cumbersome. It's hard work. Let's step back for a minute and think about a question: Could you take a sabbatical of one to six months now and step away from your operation tomorrow? 

I invite you to write down all the reasons why you would not be able to step out of your business tomorrow. There's a document linked in the show notes you can download. Be honest with yourself! 

 So…. one reason that almost always shows up on this list is “Nobody knows the business/department as well as I do” - and that is probably true - yet not exactly healthy! 
The number of people I see working during their well earned holidays is so high - it prompted me to think about this very carefully. But also for my own firm, as I knew the lockdown would ease and I definitely wanted to spend some time in the mountains, I needed to come up with a contingency plan.

 The fact is: Structure and Control in your operation give you the freedom to step out. 

It is also a fact that Structure and Control are created through documented processes so that everything runs smoothly and no longer requires your daily involvement.

 The pandemic has shown that contact centers with clearly structured operational processes, front-line and back-office performed much better than those with out these processes. And figures also show that the lack of process created anxiety within the workforce - in addition to the already unfamiliar ways of having to show up to work! 
When I consult with firms around Ops Handbooks I always tie it back to the LEAP Framework we talked about in Episode 25! Leading People - Executing Process - Amplifying Profit. 

 Section 1 - Recruitment and On-Boarding - under Leading People: 
Here you want to cover everything relating to your employees from starting a pipeline for your demand to how you recruit, where you recruit. You cover your interview process, assessment centres you may run. 
It also covers everything HR, the link to the Employee Handbook (which should include links to the Return to Work Interview Form or how an employee can raise a concern or a grievance). 

Once a person leaves there are steps to follow - capture them here! Don't forget the Exit Interview, and what it is used for! 

 Section 2 - Training and Development - under Leading People: 

Here you capture everything relating to training. 
Initial Product Training, Customer Service Training, Systems Training, Telephone Manner Training
You also cover Up-Skill Training and Career Development Training for ALL levels in your operation! What do you do when somebody gets promoted to Team Leader? What do you do for your Quality Analysts (measuring QA and it's process is covered in the Process Section but the skills you need to learn to do Quality Assessments properly are part of training). From experience I know that may promotions in a contact centre happen on the fly - that's a wasted opportunity! And I do encourage you to think hard about how you can ensure the entire ops team gets regular training and development. It does two things:

a) you create excellence  
b) your staff will stay with you! 

Section 3 - Contact Details (Leading People)

 You can argue that this should be Section 1 - and if it feels right - add it there. 
In this section, you capture every single Subject Matter Experts contact details, email, phone number, title, a short description of responsibilities/job. Starting with your agents (most likely a link to your HR database) and then covers the rest of your operational tree. 
But it also covers
 Client details
 Taxi Firms
 Your preferred supplier for food orders
 The hospital
 The nearest Doctor
 Letting Agencies (if for example, you re-locate staff)

 This Section is your “Yellow Pages”

 
Section 4 - Operational Day to Day Processes - under Executing Process

 This is probably your biggest Section with the most Chapters! It is also your daily bible! 
Here you cover all sorts of processes.
 Let me give you a few examples:

 How to request a password reset
 How to conduct a stand-up meeting
 How to find information in your knowledge base system
 How to request holidays
 How to prepare for a monthly business review? Which powerpoint deck to use
 How to onboard a new account or a new client
 How to use your HR system, for example, cascade or similar
 How does the fire drill work?
 Quality Monitoring Process 
Net Promoter Scores Process
 Reporting Processes (where does the data come from?)
 Copy or a Link to your statement of work


 You are getting the gist! 

Section 5 - Business Continuity Process and Disaster Recovery - (Executing Process) The Covid-19 Pandemic has separated the wheat from the chaff - so to speak. Not very many contact centres had the Pandemic in their BCP/DR! Not surprisingly, firms based in areas that had Pandemic in the past did much better. Very surprising to me though was that we seem to have forgotten how we, in the contact centre world, dealt with - what was commonly known as the Swine Flu Pandemic in 2009. At the time I worked for Sitel - and we spent every single day at least one hour on a conference call talking about risks, new infections, absence rates, impact on our customers (I ran a global account, Lexmark, at the time and had operations stretching from St. Johns in Canada, via Dublin, Düsseldorf, Rabatt to Bangalore).  What did the industry do with the knowledge gathered then? And I'm talking purely operational knowledge for day to day running of a contact centre here! Especially outsourcers are well-advised to have very clear and regularly tested BCP's! I guess this is another topic to discuss with an expert! 

 Section 6 - Financials (LEAP - Amplify Profit)

 This Section covers the money. On all Levels!
 Starting again with the front line advisor: How are their salaries structured. Do we pay bonuses - if so how and when? 
Salary increases - who are they calculated. What's the process to put somebody forward for a salary increase. Once this is approved - how do I make sure the person gets the money paid.

 But we are also looking at production cost here. What does my operation cost on a daily basis? If you are an Outsourcer - you are particularly interested in how much money did you make yesterday? And how much money did you lose? I call this your contribution report. 

It also covers how you invoice, how you or your firm is getting paid. How do you deal with Service Credits or penalties as it were? I appreciate this looks like a massively huge task. Impossible to be done. 
So, let's cut this elephant into pieces. I have given you examples in each single section. You can go and download the Workbook via the link below, which will give you the 6 headlines and some examples. You can now start thinking about what would this look like in your organisation. 
I am now designing such an Operational Handbook for a client in Berlin. To divide the elephant I created a project in Microsoft teams. Each Section is put in as a Chapter. Each Chapter has got task cards.
We are using Wiki to start populating the sections.

 I'm not doing this on my own - no! I provide the framework and the team, the subject matter experts are invited to populate their area of expertise! This way the huge task becomes manageable.

 Another very workable tip - if you on-board a new account (this really applies to outsourced contact centres) - parallel to the onboarding start populating the Operational Handbook!

 So - see - starting an operational handbook, an operational blueprint, and ops manual is now not all that daunting! 
https://www.linkedin.com/in/marianne-rutz-351b0a5/ My Podcast is produced by: https://www.unavoided.com

Jenni and Einar sit down and discuss some techniques for making customers' experience special. Specifically remembering names, and some great techniques on how to do so.

I sat down with Jenni and Einar to talk about what customer service means to us, including some of the ways we can give great customer service at Market Lane Coffee

The New Flat Rate info@menupricing.com www.TheNewFlatRate.com 706.259.8892

The New Flat Rate info@menupricing.com www.TheNewFlatRate.com 706.259.8892

Professionals can lead effectively while still caring for their employees and our next guest proves it.  In this episode of Like A Real Boss, Tavis Baker sits talks about why he isn't a Boss, but a Care Professional. Tavis Banks is the founder of Avant Garde Training Group who encourages people to find new and unusual ways to excel at work and in life. A Los Angeles native who has spent over 20 years in service to the public, Tavis has focused his energy in Human Resource Development in the healthcare industry specializing in Technical Training, Customer Service Training and Leadership Development. Early in his career, Tavis found a passion for educating others around him by developing and empowering new and emerging leaders. Leading Education and Training Departments since 2004, Tavis has helped bridge the gap between front line staff and senior leadership to take their teams to the next level. Tavis is also the author of the book T3: Train the Trainer, 10 Things Every Successful Trainer Must Know. Recent speaking topics include:  Avant Garde Leadership   Lessons in Patient Experience  How to Say Yes!   Leadership Lessons, a Basketball Story

One thing I have learned in business. If you make people happy they will support you. My business today is built around customer service. Check out this new Episode where I explains how Disney uses customer service.  ORDER my Book "Mastering Real Estate Investment for Starters" CLICK HERE: https://amzn.to/371o8Jk Check out The Real Estate Coaching Podcast: https://open.spotify.com/show/2X5HdU1... SUBSCRIBE to my channel for the latest videos: http://bit.ly/2des1mU -------- GET TO KNOW ME   Facebook: https://www.facebook.com/kashwaynecam...Twitter: https://twitter.com/kashwayneglobalInstagram: http://instagram.com/iamkashwayne --------  CHECK OUT MY WEBSITE  https://www.Kashwaynecampbell.com --------  CONTACT ME   Kash-Wayne Campbell  Licensed Real Estate Associate Broker Fave Realty.Inc  Cell: (516)998-3099 Office:  516-519-8049 Fax: 516-519-8020 https://www.kashwaynecampbell.com https://www.FaveRealty.com --- Send in a voice message: https://anchor.fm/kashwaynecampbell/message

This TLDCast episode features guest Lisa Crockett and Host Kristin Hayden Safdie discussing a case study based on a project Lisa took on. This project required building customer service training for a health insurance company. That training was multi-faceted; there were several departments involved, all of which needed their own customized version of the training based on what that department's role in the organization was. What makes this case study particularly intriguing is that Lisa's varied background as a multimedia specialist, HR professional, instructional designer, and more, were integral in building a solution. To get more details about this episode, please go to www.TLDC.us.

Your customer service is key to your long term success. Get free customer service training, plus customer support tools and tactics to offer your customers great support!

How you treat your customers is just as important as cleaning to high standards. The saying 'the customer is always right' is not always true, but we can make them believe that they are right with how you deal with the situation.

Topic: Ways to Improve Customer Service focusing on Customer Service Training, Leadership, Communications, Telephone Skills Training, Sales, and Attitude. Guest: Nancy Friedman, The Telephone Doctor Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville, and co-host Fred McMurray of Mediavine Marketing, as they discuss the Pillars of running a successful franchise and interview franchise owners […] The post Pillars of Franchising: Ways to Improve Customer Service appeared first on Pillars of Franchising.

Your brand on the outside is only as strong as it is on the inside. Honey Shelton welcomes Steve Schmidt to the study as they discuss how to identify and embrace a sales mentality at your bank or credit union, all while making sure you maintain your unique identity. question: What does selling really mean to you? This episode is all about the extended relationship with your customers and will help you answer this simple, yet tough question: Are you simply providing a service or are you a trusted advisor or even a partner to your customers?Steve will introduce you to the 5 dimensions that impact sales performance and the 5 expectations customers have. Discover how to improve sales performance and the real value of a customer centric sales culture and how heightened trust can create win-win-win situations for your customer, financial institution, and employees.Take your brand promise from a statement on a poster to something all your employees believe in!About our GuestSteve Schmidt is an Executive Partner with Integrity Solutions®, a professional services firm that specializes in performance improvement in the areas of sales, service, and coaching. He is involved in business development and managing strategic account relationships, with a strong emphasis in the Financial Service and Insurance sectors. Steve has 11 years of experience developing and implementing revenue generating tools and programs across the sales network. Steve’s broad scope of sales process and sales operations expertise combine to provide insightful and result-producing solutions.  Steve has an undergraduate Business Management degree from the University of South Dakota and a Masters of Business Administration from the University of Phoenix.

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the types of complaints, where they are rooted, and how to react accordingly to each. Teresa and Honey also discuss the role of social media as an outlet for customer complaints. Tune in if you're interested in handling customer complaints the right way!About Our GuestTeresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.

Adam and Jeannie discuss several ways customer service training goes wrong, how that impacts the customer experience, and what you can do to fix it. Customer service training done right Companies talk or even brag a lot about the ways they train, mentor, and educate their employees. But for all their efforts, many of them are still doing it wrong. It’s easy for leaders to think that dedicating the right amount of time and resources ensures all the right ground is covered... so please don’t fall into this trap! “Great intentions do not always lead to great results!” -Adam Toporek It’s not just about following procedures, using available tools and software correctly, and simply helping customers get what they need. Truly great customer service training instills a customer-focused mindset, then works it into company’s DNA. It leaves employees with a greater understanding of customer emotions, a sense of ownership for the experience delivered, and a sense of empowerment to always do what’s right. “You have to know what kind of experience you actually want to deliver first…” -Jeannie Walters How do you tackle customer service training in your organization? Is it really doing as much good as you think, or are your employees (and customers) missing out? Some of the most common training practices are weak, ineffective, or even harm the customer experience! Listen in to avoid common mistakes and deliver the best service possible. Related Content 360Connext® post, 3 Ways to Add Magic to your Customer Service Training Customers That Stick® post, 9 Customer Service Training Ideas That Work Episode 091: How to Find Time for Training Episode 137: Culture and Customer Service We're on C-Suite Radio! Check it out for more great podcasts Free Webinar On Demand Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission for free! Make your mission statement meaningful both to customers and employees Ensure customer-facing employees meet and exceed expectations Turn ordinary processes into a conduit for your mission Steps for creating a mission your team will be proud to get behind Visit CXWebinar.com to sign up for free and check out more free webinars.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

Already clean! So why did you hire me? It's perplexing when you arrive to clean and there is no dust, no cobwebs, and no clutter. Everything is already clean. Now what? Today on Ask a House Cleaner we look at why did they hire you? Your house cleaning training says wipe everything down. (And other tips for cleaning already clean homes.) Still, Angela Brown, The House Cleaning Guru says maid service is more about the service than just being a maid. Sometimes it's about caring for a slob. Sometimes is hanging out when customers are lonely. Or just want to brag they have a cleaning service.  THIS SHOW WAS SPONSORED BY SAVVY CLEANER - House Cleaner Training and Certification. COMPLETE SHOW NOTES for this episode found at https://askahousecleaner.com/already-clean/  RESOURCES FROM THIS EPISODE: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2uDnu1N  Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2tFyn60  Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - http://amzn.to/2tCYAT2  Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet - http://amzn.to/2sjxvjS  Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - http://amzn.to/2tD50BH  The Ten Principles Behind Great Customer Experiences - http://amzn.to/2tCO8uI  DID YOU KNOW YOU CAN WATCH THIS EPISODE ON YOUTUBE? https://youtu.be/g6m_rqVNKxk  GOT A QUESTION for the show? There is a microphone at http://askahousecleaner.com/show click on the blue button and record. HOUSE CLEANING TIPS VAULT (VIP Premium Tips – Free) https://savvycleaner.com/tips  FOLLOW SAVVY CLEANER FOR TIPS AND TRAINING ON SOCIAL MEDIA https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean and what chemicals to use on various surfaces. Learn the fastest way to start a cleaning business as well as marketing and advertising tips to grow your cleaning service. Ever wonder how to find top quality house cleaners, housekeepers, and maids? We’ve got you covered from recruiting to employee motivation and retention tactics. Discover strategies to boost your cleaning clientele and how to provide outstanding customer service. And we’ve got time-saving hacks for DIY home cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. DISCLAIMER: During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! SPONSORSHIPS & BRANDS: We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com

Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling.About Our GuestLeigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.

An entertaining look at the ever evolving world of AI and bots

Vicki Kraai is Owner/Founder of VK Solutions, a community bank consulting company that provides guidance to community banks to grow their people and profitability. She tells Honey her story on how she went from being a bank teller, to being a bank president to running her own company in this episode of Training Matters: From Bank Teller to Bank President and Beyond. Honey and Vicki also discuss talent management and customer experience tips you can apply at your bank or credit union.Vicki has a comprehensive background in community banking and project management. She is respected as a people-oriented facilitator and leader and is able to build consensus, shape organizations and produce results. She is a customer focused strategy expert and grew up in the financial services industry from teller duties to Bank President/CEO/Owner.

On this episode of “On the Money“, host Joe Moss of Embassy National Bank interviews networking guru James Barber of Training of Champions. James Barber/Training of Champions Training of Champions offers training classes, motivational speaking and keynote speaking for companies of all sizes. They can train on various topics such as traits of champion networkers, […] The post BUSINESS NETWORKING: James Barber with Training of Champions appeared first on Business RadioX ®.

Honey talks with InterAction Training's very own Zack Merril. Zack was responsible for managing a branch, determining and developing training needs, and finding the right people for the bank or credit union. His unique combination of responsibilities has given him valuable insights in how to manage your branch and your people. Honey and Zack also discuss how the universal banker could change the banking landscape. You have to hear this to elevate your staff to a new level of professionalism and provide a memorable customer service.

April Rooks with Cornerstone Personal Development joins host Joe Moss of Embassy National Bank to talk about how business owners can identify and address workplace needs. April Rooks/Cornerstone Personal Development Cornerstone Personal Development provides interactive training solutions and real life leadership skills to assist professionals in achieving success in their life and careers. Through the […] The post ADDRESSING WORKPLACE NEEDS: April Rooks of Cornerstone Personal Development appeared first on Business RadioX ®.