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Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we equip you with essential knowledge and strategies to navigate the ever-evolving world of technology. In today's episode, we focus on a critical area for all small businesses: IT support and cybersecurity.With SMBs increasingly reliant on technology and facing sophisticated cyber threats, a proactive and strategic approach to IT is no longer optional—it's essential for survival and growth.Joining us is Scott Kendall, President of Outhouse IT, a managed IT services provider supporting small businesses across Ontario with flat-fee tech support, cybersecurity, and Microsoft 365 management.Key Highlights:1. Proactive IT vs. Break-Fix: The crucial difference between reactive “computer guy” fixes and proactive managed IT services, and why waiting for problems is costly.2. Cybersecurity as a Business Risk: Why cybersecurity is a core business concern, with real-world breach examples and how smart planning can prevent disaster.3. Hidden Costs of Outdated Technology: How legacy systems and consumer-grade tools silently drain productivity and credibility—and modern solutions SMBs can adopt.4. Outhouse IT's Client-Focused Approach: Scott shares what inspired Outhouse IT and how their tailored approach serves sectors like legal, financial, and professional services.5. Identifying IT Mistakes: Common IT errors SMBs make unknowingly and key signs that your current IT setup may be holding your business back.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore innovations driving the future of finance and entrepreneurship in Canada and globally. Today, we're diving into the world of payment technology, cross-border transactions, and financial inclusion, with a focus on how seamless money movement is crucial for businesses and individuals in an interconnected world.Joining us today is Uchi Uchibeke, Founder & CEO of Chimoney, a Toronto-based payment tech company revolutionizing cross-border payouts through its APIs and platform. We'll discuss financial inclusion, the evolving landscape of cross-border payments, and the transformative role of AI in the future of work, money movement, and ID verification.Key Highlights:1. Financial Inclusion and Chimoney's Origin Story: Uchi will share how his personal experience of losing money due to currency exchange and payment services when he moved to Canada inspired his journey in financial inclusion and payments. He'll explain the problem Chimoney was founded to solve.2. Big Barriers to Financial Inclusion: Uchi will discuss some of the biggest barriers to financial inclusion today, both in Canada and emerging markets, and how Chimoney's approach is designed to break down these barriers.3. Cross-Border Payments in Canada and Beyond: Uchi will highlight the opportunities unlocked by increasing global mobility, especially in Canada, and how Chimoney is uniquely positioned to serve this growing need.4. Recent Accomplishments: Uchi will talk about the Chimoney App launch and securing funding from the Interledger Foundation, and how these accomplishments are enhancing Chimoney's ability to simplify global payments with just an email or phone number.5. AI for the Future of Work, Money Movement, and ID Verification: Uchi will discuss the role of AI in money movement and ID verification, and how Chimoney is leveraging these technologies to improve security, prevent fraud, and maintain user trust.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen. You're listening to AI for SMBs—a dedicated series where we spotlight the transformative power of Artificial Intelligence for small and medium-sized businesses in Canada. In this series, we're diving into how AI is shaping the future of work, redefining productivity, and delivering real ROI for businesses ready to embrace innovation.Joining us today is Randy Marks, CEO of MediGram AI, a company leading the way in AI video technology. Randy is helping businesses connect with their audiences in new and impactful ways. Today, we'll explore MediGram AI's unique AI video technology, its applications in healthcare and other sectors, and the benefits of Digital Twin sales teams.Key Highlights:1. Our Unique AI Video Technology: Randy describes how MediGram AI's personalized and interactive video elements help build faster, more trustworthy connections with audiences.2. Applications in Healthcare and Outside Healthcare: Key uses of AI-driven videos in healthcare, training, product introduction, and patient outreach.3. Benefits & Efficiencies of Digital Twinning Sales Teams: How Digital Twin sales teams improve efficiency and address the pain point of getting appointments with clients.4. Avatar Creation Process: The process of creating an avatar with MediGram AI, including steps and typical timelines.5. Client Onboarding and Requirements: What clients need to get started with MediGram AI's video solutions.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the technologies and strategies that empower businesses to operate securely and efficiently. In today's episode, we focus on the critical area of business communications, covering compliance, security, device management, and the impact of strategic partnerships.Recent trends highlight the increasing importance of secure communication in a connected world, alongside the drive for cost efficiency, sustainability, and innovative collaborations in the Canadian market. This discussion offers valuable insights for businesses navigating these evolving needs.Joining us is Ananth Siva, CEO of Movius, a leader in Secure Communications as a Service (SCaaS™), providing complete secure and compliant business mobile solutions across any device.Key Highlights:1. Benefits of Compliant & Secure Communications: The advantages of secure communication tools and practical advice for companies aiming to implement strong compliance affordably.2. Device Consolidation & MultiLine: How consolidating devices and using products like MultiLine can cut costs, promote sustainability, and streamline employee workflows.3. Partnership with TELUS: Insights into Movius's recent partnership with Canadian carrier TELUS and the expected impact on Canadian businesses, plus plans for expanding reach.4. Future of Mobile Communications & Compliance: Emerging trends in secure, cloud-based mobile communications and how Movius stays ahead of the curve.5. Sustainability Initiatives: Movius's efforts toward sustainability and key findings from their recent enterprise sustainability survey.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the innovations transforming business operations and talent acquisition. Today, we're focusing on how Artificial Intelligence is revolutionizing HR, helping companies navigate overwhelming application volumes and hire faster and smarter.Joining us is Jack Lau, Co-Founder & CEO of Litespace, an AI recruiting platform designed to streamline candidate screening. Jack also leads HRAIZON, a community for HR professionals adopting AI. Today, we'll discuss Jack's startup journey, the role of AI in HR, and the challenges and opportunities of building an AI-first company. Let's dive in!Key Highlights:1. From Wall Street to HR Tech – Jack's Startup Journey: Jack will share his journey from Wall Street to entrepreneurship, revealing how his experiences led him to identify the core hiring problem that Litespace now solves.2. AI in HR – Transforming Talent Acquisition: Jack will explain how AI is revolutionizing talent acquisition by automating resume screening, candidate research, and AI-driven interviews to reduce time-to-hire.3. AI Resume Screening and Pre-Screening Interviewer: Jack will discuss Litespace's new AI features like Resume Screening and Pre-Screening Interviewer, and how they provide tangible benefits like instant scoring and tailored follow-up questions.4. Building an AI Company and Fostering an AI-Savvy Community: Jack will explore the unique challenges of building an AI-first company like Litespace and discuss the growth of HRAIZON in promoting AI adoption among HR professionals.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and insights empowering Canadian entrepreneurs. Today, we're highlighting TELUS's “Stand With Owners” program, a powerful initiative dedicated to supporting small and medium businesses across Canada. Recent trends emphasize the importance of technology and support in helping businesses thrive in a digital world.Joining us today is Katherine Emberly, Senior Vice-president & President of Small and Medium Business at TELUS Business Solutions. Katherine leads a passionate team focused on leveraging TELUS' world-leading networks and technology to help business owners and their teams succeed. We'll discuss the Stand With Owners program, including this year's contest, and TELUS's broader commitment to Canadian small businesses. Let's dive in!Key Highlights:1. The TELUS "Stand With Owners" Program – Empowering Canadian Entrepreneurs: Katherine will share details of the 2025 contest and what TELUS is looking for this year. She'll explain how Canadian small business owners can participate in this impactful program and how TELUS is investing over $1 million into small businesses.2. Digital Tools and Resources for Small Businesses: Katherine will discuss the digital tools and resources offered by TELUS to help small businesses leverage technology and succeed in today's competitive environment, beyond the contest.3. TELUS's Strategic Commitment to SME Success: Katherine will explain how TELUS's “give where we live” philosophy and mission to leverage technology shape the company's strategic approach to supporting Canadian SMEs and empowering their growth.4. Key Trends in the Canadian SME Landscape: Katherine will share some of the key trends she's observing in the Canadian SME landscape and how TELUS Business Solutions is adapting its offerings to help these businesses thrive in a rapidly evolving digital future.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore strategies and insights to help entrepreneurs build thriving businesses. Today, we're focusing on finding your ideal target market, achieving product-market fit, and developing solutions that align with your strengths and passion.Joining us is Farhad Khan, CEO of Member Lounge, an AI-powered engagement platform helping professional associations create stronger connections with their members. Today, we'll discuss how to find a target market where you can deliver value, achieve product-market fit, and create solutions that match your expertise. Let's dive in!Key Highlights:1. Finding a Target Market Where You Can Deliver a Lot of Value: Farhad will share the key steps or insights entrepreneurs should focus on when identifying a target market where they can deliver significant value, aligning their skills and passion with market needs.2. Finding a Product-Market Fit: Farhad will define product-market fit and discuss the journey of building Member Lounge organically, focusing on discussions with clients to achieve that fit, rather than forcing a product into the market.3. How to Find a Product or Solution That Aligns with What You Are Good At: Farhad will talk about how entrepreneurs can effectively find a product or solution that not only meets market needs but also deeply aligns with their personal skills and inherent strengths, and how this alignment contributes to long-term success.4. Building Brand Awareness for Startups: Farhad will discuss some of the biggest hurdles startups face in bringing their brand to market and provide advice for overcoming these challenges.5. The Role of Personal Discipline in Entrepreneurial Success: Farhad will elaborate on his philosophy that for any entrepreneur to succeed, their personal life needs to be disciplined, creating a "baseline of high performance," and how this contributes to both individual and company success.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and technologies driving efficiency and growth in Canadian businesses. Today, we're discussing digital transformation, focusing on modernizing business tools, the importance of cloud solutions, and understanding digital transformation as a strategic shift. Recent trends highlight the need for agile, efficient operations to stay competitive in an evolving environment.Joining us is Andrei Banea, Director of Sales Operations and Customer Success at Big Bang, an international consulting firm specializing in digital transformation. Big Bang helps organizations at all stages of growth by maximizing the value of their technologies. Today, we'll dive into why modernizing business tools and embracing cloud solutions are crucial for sustainable growth. Let's begin!Key Highlights:1. The Importance of Modernizing Business Tools: Andrei will explain why relying on outdated systems is a significant hindrance to business growth today, and how modern tools empower organizations to become more agile, efficient, and competitive in today's fast-paced market.2. Why Cloud Solutions? Andrei will discuss the key benefits of cloud-based systems in terms of scalability, accessibility, and cost-efficiency, and how they support sustainable growth in a rapidly evolving business environment.3. Digital Transformation: More Than Just Technology: Andrei will elaborate on why digital transformation should be understood as a broader strategic shift, enabling better decision-making, streamlined operations, and enhanced customer experiences, rather than just an IT initiative.4. Big Bang's Approach to Solving SMB Challenges: Andrei will discuss some of the common challenges Big Bang helps small and medium-sized businesses solve during their digital transformation journey, especially regarding integrating powerful and well-integrated cloud solutions.5. Enhancing Business Operations with Process Automation: Andrei will explain how process automation tools are helping small businesses achieve greater efficiency, reduce manual work, and ultimately make their operations smoother and more productive.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies helping Canadian businesses thrive in today's changing work landscape. Today, we're discussing the transformative power of hybrid work solutions and how flexible workspaces are benefiting small and medium-sized enterprises across Canada.Joining us is Terri Pozniak, Executive Vice President and Country Manager for International Workplace Group (IWG). She'll share insights into the benefits of hybrid work policies, IWG's growth in Canada since the pandemic, and why hybrid working is a smart business strategy for SMEs.Key Highlights:1. The Benefits of Hybrid Work Policies to Reduce Costs and Help SMEs Navigate Economic Pressures: Terri will explain how hybrid work policies help SMEs reduce costs and navigate economic pressures, and what are some of the key savings contributing to this impact on the bottom line.2. International Workplace Group's Growth in Canada Over the Past 5 Years: Terri will discuss how the pandemic impacted IWG's growth in Canada, leading to hybrid working becoming the default model, and the specific steps IWG has taken to meet the evolving demands of Canadian businesses.3. Why Hybrid Working Is a Smart Business Strategy for SMEs: Terri will explain why hybrid working is a smart business strategy for small and medium-sized businesses, and how it contributes to increasing professionalism, productivity, and agility in a competitive market.4. How Ricoh Helps SMBs Solve Challenges: Terri will share how IWG, through brands like Regus, Spaces, and HQ, is helping SMBs solve specific challenges, particularly in enabling effective collaboration between onsite and remote employees.5. IWG's Expansion Plans for Canada: Terri will outline IWG's expansion plans for Canada over the next two years to help more companies reduce overhead costs and cut reliance on long-term leases.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore critical financial strategies for Canadian entrepreneurs. Today, we're focusing on effective cash flow management, preparing for capital raises, and advocating for government support for small businesses. Recent statistics reveal that cash flow issues are a leading cause of business failures, making expert financial advice essential for achieving sustainable growth.Joining us today is Daryl Ching, CFA, Founder & President of Vistance Accounting, a firm dedicated to helping small and mid-sized businesses across Canada. We'll discuss why cash flow management is crucial, how to prepare for investor approaches, and how to hold the government accountable for its promises to small businesses. Let's dive in!Key Highlights:1. 82% of Business Failures Are Due to Cash Flow Management: Daryl will explain the common reasons why small businesses struggle with cash flow and how Vistance Accounting fills the void in advisory services to prevent these failures.2. Companies Are Often Unprepared When Approaching Investors for a Capital Raise or Selling Their Business: Daryl will discuss the best approach when contacting investors or the bank for financing and the key steps businesses should take to maximize their value in these critical discussions.3. Holding the Liberal Government Accountable for Promises to Small Businesses: Daryl will share his perspective on the current status of government promises to small businesses and how we can collectively hold the government accountable for delivering on them.4. Common Financial Blind Spots Among Small Business Owners: Daryl will highlight some of the most common financial blind spots he observes among small business owners and how these overlooked areas can impact long-term stability and growth.5. Investing in Accounting Beyond Bookkeeping and Tax Services: Daryl will discuss when business owners should start contemplating investing in accounting services beyond basic bookkeeping and tax filings, and the benefits of a more strategic approach to financial management.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and technologies that empower small and medium-sized enterprises to thrive in today's turbulent markets. Today, we focus on inventory management and its critical role in helping businesses navigate challenges like rising tariffs and disrupted supply chains.Joining us is Ben Hussey, Co-CEO of Katana, a cloud inventory management platform. We'll discuss how smart inventory management, data-driven forecasting, and technology can help SMBs optimize operations, maintain healthy cash flow, and meet evolving consumer demands. Let's dive in!Key Highlights:1. Navigating Tariff Turbulence: Ben will discuss the current challenges regarding unit costs and how tariffs are contributing to market chaos for SMBs, based on Katana's data showing dramatic surges.2. The Importance of Data-Driven Forecasting: Ben will explain how SMBs can leverage inventory management platforms to gain the data-driven insights needed to make crucial supply chain changes, optimize operations, and maintain healthy cash flow.3. How Katana Has Supported Customers During Market Fluctuation: Ben will share how Katana, as an inventory management platform, has specifically supported its customers during times of market fluctuation.4. Proactive Strategies for Turbulent Times: Ben will outline proactive strategies that Katana's customers are implementing within their inventory management that are proving to be effective in navigating turbulent times and mitigating the impact of tariffs.5. Katana's Holistic Optimization for SMBs and Future Growth: Ben will discuss how Katana helps SMBs holistically optimize their operations in the current climate and strategically prepare for future growth and success.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies driving innovation and growth in Canada's tech sector. Today, we're focusing on tech talent, government support, and practical tips for startups scaling amidst economic uncertainties.Joining us is Adam Froman, Founder and CEO of Delvinia, an innovation company transforming digital businesses. Adam will share insights on fostering a thriving tech ecosystem, supporting Canadian companies, and navigating the challenges facing the industry. Let's dive in!Key Highlights:1. Canada's Tech Talent and Innovation Landscape: Adam will share his perspective on the current state of Canada's tech talent and innovation landscape, highlighting key strengths and areas that need significant improvement.2. How Government Can Support the Startup and Tech Industry Better: Adam will discuss immediate and practical steps that governments, funders, and the private sector can take to better support innovation and help Canadian companies grow and scale at home.3. Tips for Startups and Businesses to Scale Amidst Economic Uncertainties: Adam will offer his top tips for startups to not only survive but scale and find growth opportunities in the current economic climate.4. Retaining IP, Talent, and Capital in Canada: Adam will explain what specific actions Canada needs to take to retain intellectual property, top talent, and crucial capital within the country.5. The Power of Successful Scale-Up Stories: Adam will discuss how successful scale-up stories from Canadian companies can help policymakers, aspiring startups, and investors better understand the potential and path forward for innovation in Canada.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen. Today, we're exploring how cutting-edge technologies like customer experience platforms, Artificial Intelligence, and enterprise security are revolutionizing business operations. With AI's increasing integration and the growing importance of customer privacy, we'll dive into how these tools are becoming more accessible and effective for businesses.Joining us today is Chandrashekar LSP, Managing Director at Zoho Canada. Zoho Corporation is a leading technology company offering over 55 apps across key business categories. Today, we'll discuss Zoho's updated Customer Experience Platform, the role of AI in driving value and privacy, and the introduction of Ulaa Enterprise Browser with enhanced security. Let's get started!Key Highlights:1. Zoho Deepens Customer Experience Platform, Adding Generative AI and Workflow Orchestration Capabilities Powered by Zia: Chandrashekar will explain Zoho's "CRM for Everyone" initiative, focusing on how Zia's generative AI and workflow orchestration capabilities set Zoho apart from competitors.2. Zoho Artificial Intelligence Differentiation: Customer Privacy and Value: Chandrashekar will discuss how Zoho ensures its AI models are not trained on consumer data, emphasizing the company's commitment to privacy and value in today's AI landscape.3. Zoho Introduces "Ulaa Enterprise" Browser With Enhanced Security and Granular Control Options: Chandrashekar will explain how Ulaa Enterprise addresses gaps in enterprise security, balancing robust security with a user-friendly experience, making it a significant solution in modern cybersecurity.4. How CRM for Everyone Changes CRM's Role Across Departments: Chandrashekar will explain how "CRM for Everyone" is transforming CRM's utility beyond sales and customer service to departments like finance, legal, and marketing.5. Ulaa Enterprise: Reducing IT Overhead and Improving Browse Speed: Chandrashekar will share how Ulaa Enterprise helps businesses reduce IT overhead while enhancing browsing speed, all without compromising security.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the tools and strategies that empower businesses to thrive in today's digital economy. In today's episode, we focus on fraud prevention, dispute resolution, and enhancing the customer experience through innovative payment solutions.Recent trends indicate a significant rise in digital fraud and chargebacks, putting a strain on businesses' bottom lines and customer trust. This highlights the importance of finding effective solutions to bridge communication gaps and ensure smooth transactions.Joining us today is Gaurav Mittal, Executive Vice President of Ethoca, a Mastercard company, and a leading provider of collaboration-based solutions that help businesses fight fraud and improve customer interactions.Key Highlights:1. The Era of Rising E-Commerce: How rising e-commerce affects merchants and consumer shopping habits, and key shifts observed from Mastercard's perspective.2. Post-Transaction Experience: How improving the consumer experience post-transaction helps businesses in the e-commerce space.3. Customer Retention and Lifetime Value: The relationship between simplifying disputes and enhancing customer retention and lifetime value for businesses.4. Maintaining Consumer Expectations: Key pain points businesses face in meeting rising consumer expectations for a seamless e-commerce experience.5. Projections for the Next Five Years: Insights into the future of chargebacks, first-party fraud, and progress in the disputes and transactions sector.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore financial strategies that empower Canadian entrepreneurs to build sustainable businesses. Today, we're focusing on how growing SMEs can secure top-tier financial leadership without the full-time overhead, particularly through the role of a fractional CFO.Joining us is Shady Abboud, CEO at Unloop accounting and Fractional CFO at Storyline Financial, who brings a unique perspective from his experience building, operating, and selling two businesses. Shady will share insights on building scalable financial systems, why fractional CFOs are key partners for growth, and how to master cash flow management to fuel long-term success.Key Highlights:1. Building a Scalable Financial System: Shady will explain how entrepreneurs can create a scalable financial system that grows with their business and highlight essential accounting concepts for CEOs.2. Personal Anecdote: Shady will share a personal story about how growing too fast can be risky and how the right financial system can make all the difference.3. Fractional CFO – Your Strategic Growth Partner: Shady will explain the unique value a fractional CFO brings to growing businesses and how it differs from traditional accounting roles.4. When to Bring in a Fractional CFO: Shady will discuss the key signs that signal when a business should bring in a fractional CFO, including revenue milestones and growth challenges.5. Cash Flow—The #1 Killer of Good Businesses: Shady will share strategies for managing cash flow effectively and offer an unconventional tip for maintaining healthy cash flow.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the dynamic world of branding and marketing. In today's episode, we dive into the major shifts reshaping the digital landscape, the evolving nature of B2B vs. B2C marketing, and the crucial role agencies play in helping businesses adapt and grow.Recent trends underscore the transformative impact of AI on consumer behavior and brand strategy, challenging traditional marketing approaches. This discussion offers actionable insights for businesses aiming to connect more authentically with their audiences and drive sustainable growth.Joining us is Spencer Saunders, President of Art & Science, a Toronto-based branding and marketing agency known for strategic brand solutions.Key Highlights:1. Shifts in Digital & Marketing Services: Spencer discusses the biggest changes driven by AI, brand evolution, and shifting consumer behaviors, and how companies should adapt.2. The Fallacy of B2B vs. B2C Marketing: Why brand experiences must be seen through a human lens, transcending traditional audience distinctions.3. The Role of Agencies: The essential value agencies bring in today's fast-changing marketing environment and when businesses should consider partnering with one.4. Driving Revenue in Veterinary Consolidation: Spencer shares a success story of transforming a veterinary group's customer acquisition strategy to generate exceptional top-line revenue.5. Launching Lokum: An introduction to Lokum, a new solution designed to help multi-location businesses drive a steady flow of net new customers.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore strategies for maximizing your business potential. In today's episode, we uncover a powerful yet often overlooked growth lever: the effectiveness of your people managers.Could unlocking the potential of your middle management lead to significant business growth without extra spending or hiring? Our guest, John Blackmore, Global Director of Growth Marketing at Field Effect, argues it's not only possible but probable. He shares insights on why strong leadership at all organizational levels—not just at the top—is critical to success.Key Highlights:1. The Untapped Potential of People Managers: Why focusing on middle management is a significant oversight and how it can drive substantial business impact.2. Why Management Practices Fall Short: Common roadblocks and misunderstandings that undermine management effectiveness in many organizations.3. First Steps for New Managers: Crucial initial actions for new managers to set themselves up for success and lead their teams effectively.4. HR's Role in Manager Effectiveness: How Human Resources can support or sometimes hinder the development of strong management practices.5. Core Concepts for Managing Teams: Essential principles John advocates for motivating teams and achieving peak performance.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and insights that empower businesses to thrive in today's digital world. In this episode, we focus on the essential elements of digital marketing, the power of systems and processes for scalability, and the importance of understanding your target audience—especially Generation X and Millennials.Recent trends highlight the critical role of a strong online presence for non-profits, charities, and “for-good” organizations, alongside the need for efficient workflows to maximize impact. This discussion provides valuable guidance for organizations looking to elevate their digital efforts and better engage key demographics.Joining us today is David Pisarek, CEO & Founder of Wow Digital, a company dedicated to creating impactful web experiences for mission-driven clients. David also mentors agencies and consultants in the sector, helping them grow and scale their impact.Key Highlights:1. The Importance of Digital Marketing: What effective digital marketing means in practice for non-profits and why a strong online presence is crucial.2. Systems and Processes for Scalability: How the right workflows free up leaders' time to focus on mission-critical work while leveling up organizational impact.3. Focusing on Gen X and Millennials: Why targeting these generations is essential for “for-good” organizations in their digital marketing efforts.4. The Power of Niche Marketing: Why choosing a specific niche—horizontal or vertical—can maximize impact and drive growth.5. Wow Digital's Self-Audit Tool: An overview of a new tool designed to help nonprofits assess and improve their digital presence effectively.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore essential strategies and technologies for staying safe and secure in today's digital world. In this episode, we dive deep into the realm of online security, the critical role of password managers, and the fascinating psychology behind our password habits.With cyber threats growing more sophisticated and human error remaining a key vulnerability, this discussion offers valuable insights on how individuals and businesses can strengthen their defenses in an ever-evolving landscape.Joining us today is Karolis Arbaciauskas, Head of Product & Business Development at NordPass, a secure, user-friendly password manager developed by the cybersecurity experts behind NordVPN.Key Highlights:1. Evolution of Online Security: How digital threats have changed over time and why strong password hygiene is more crucial than ever. How NordPass helps protect users and businesses.2. Psychology of Weak Passwords: Why people still use weak or reused passwords despite risks, and how NordPass uses research to drive awareness and behavioral change.3. Building a Privacy-First Digital Future: NordPass's zero-knowledge architecture and commitment to data protection, empowering users to control their digital lives.4. Global Password Trends: Surprising findings from NordPass's research on common workplace passwords worldwide and the security risks they pose.5. The Future of Authentication: The path beyond passwords, the role of passkeys, and how NordPass is pioneering the next evolution in authentication.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and mindsets that empower entrepreneurs to navigate the challenges of building a successful business. In today's episode, we focus on resilience, personal practices for success, and the importance of having a clear mission statement.Recent trends emphasize the significance of mental fortitude, effective self-care, and a strong sense of purpose in achieving long-term entrepreneurial success. This episode will provide valuable insights for anyone looking to build a sustainable and fulfilling business.Joining us today is Connor Gilbert, Entrepreneur, Philosopher, Certified Coach, and Co-Founder of Apart Inc., a boutique creative marketing firm. With his diverse background and passion for helping businesses thrive, Connor is a valuable resource for our listeners.Key Highlights:1. Resilience in Entrepreneurship: Key elements of resilience and how entrepreneurs can bounce back from setbacks.2. Personal Practices for Success: Effective personal practices to help entrepreneurs maintain focus, manage stress, and optimize performance.3. The Importance of a Mission Statement: How a clear and compelling mission statement guides decision-making, attracts customers, and inspires employees.4. Connor Gilbert's Entrepreneurial Journey: Key lessons learned from his diverse career as a philosophy student, nightclub promoter, and marketing professional.5. The Evolving Challenge of Entrepreneurship: Insights on how entrepreneurs can face ongoing challenges with determination and adaptability.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the future of commerce and the technologies driving its evolution. In today's episode, we focus on the transformative power of AI and human collaboration, the modernization of commerce systems, and the creation of adaptive digital experiences.Recent trends highlight rapid advancements in AI and the urgent need for businesses to adopt flexible, intelligent commerce solutions to stay competitive. This discussion offers valuable insights on how brands can adapt to the changing landscape and deliver exceptional customer experiences.Joining us today is Thomas Muleid, VP Sales at Orium, a leading specialist in building adaptive solutions for modern commerce, helping enterprise brands seamlessly integrate AI, data, and systems to power intelligent, hybrid experiences.Key Highlights:1. The Future of Commerce: Humans + Agents: Thomas explains how AI-human collaboration is redefining commerce experiences and key steps brands must take to evolve and stay competitive.2. Modernizing Commerce Systems: Why traditional commerce models are breaking down and how modular architectures offer scalable, adaptable solutions.3. Creating Adaptive Digital Experiences: How brands can move beyond static experiences to deliver dynamic, real-time personalization that drives growth and loyalty.4. Innovative Commerce Experiences in Canada: Examples of groundbreaking commerce solutions Orium has delivered for Canadian brands.5. The Future of E-commerce in Canada: Thomas shares his perspective on the unique opportunities and characteristics shaping Canada's e-commerce landscape.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and insights that empower entrepreneurs to build sustainable and profitable businesses. In today's episode, we dive into the power of memberships and how they can create predictable revenue streams for business owners.Recent trends in the online business world show a growing interest in membership models, offering entrepreneurs an avenue to build recurring income while fostering strong, loyal communities. This episode will provide valuable insights for those looking to harness the potential of memberships.Our guest today is Stu McLaren, a renowned Membership Expert and Co-Founder of Membership.io. With over 16 years of experience, Stu has helped thousands of entrepreneurs successfully launch and grow thriving membership businesses.Key Highlights:1. Predictable Profits: Why now is the perfect time for entrepreneurs to embrace memberships and build recurring revenue streams.2. Shifting from Content Overwhelm to Transformation: How entrepreneurs can shift from feeling overwhelmed to delivering real transformation for their members.3. Practical Steps for Launching a Membership Site: Key advice for entrepreneurs looking to launch and grow a membership business.4. Attracting and Retaining Members: A key tip for keeping members engaged and loyal over the long term.5. Stu's Membership Expertise: The subtle nuances that can make a big difference in the success of membership sites.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the transformative power of digital transformation and empower businesses to thrive in the ever-evolving digital economy.Digital transformation is no longer a luxury but a necessity for businesses in Canada. A recent study by IDC Canada revealed that 65% of Canadian businesses accelerated their digital transformation initiatives last year, showcasing how integral technology is to business success in today's world.Our guest today is Eric Sluss, Chief Information Officer (Fractional CIO) of Net at Work, a leader in next-generation technology solutions and services. Eric brings his wealth of experience in digital transformation to the conversation, sharing insights on how businesses can leverage technology to meet their goals and drive success.Key Highlights:1. Digital Transformation for SMBs: What a successful digital transformation vision looks like for SMBs and how to define goals for the journey.2. Overcoming Challenges: Common obstacles faced in executing digital transformation strategies and how businesses can overcome them.3. Emerging Technologies: Which technologies will shape the future of SMBs in the next five years and how to prepare for them.4. Net at Work's Impact: A real-life example of how Net at Work helped an SMB overcome challenges and thrive through digital transformation.5. Building Trust: How Net at Work builds trust and strong relationships with clients to ensure the success of digital transformation initiatives.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and mindsets that drive exceptional success. In today's episode, we dive into the world of asymmetric principles, a powerful framework for achieving outsized returns and navigating the path to extraordinary achievements.Recent trends in the startup ecosystem and venture capital highlight the importance of strategic risk-taking and identifying asymmetric opportunities. This episode will provide valuable insights for entrepreneurs and anyone seeking to maximize their potential.Our guest today is Daniel Shin Un Kang, Founder of YC-backed startup Flowbo, former VC at SoftBank Vision Fund, and author of "The Super Upside Factor." Daniel brings a unique perspective on how to achieve success through asymmetric principles.Key Highlights:1. Defining Asymmetric Principles: Understanding asymmetric bets and how they play a critical role in achieving outsized returns.2. Accessibility for Risk-Restricted Individuals: How can individuals with limited capacity for risk still apply asymmetric principles to their lives and careers?3. Under-Discussion of Asymmetric Principles: Why these principles aren't talked about more in mainstream business conversations.4. Career Progress Through Asymmetric Principles: How can individuals invest wisely and make real progress, even if they didn't attend Ivy League schools or are stuck in unsatisfying jobs?5. Risks of Asymmetric Principles: What are the potential risks of applying these principles, and how can they be mitigated?Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the journeys of innovative leaders and the companies they build. In today's episode, we dive into the critical field of cybersecurity with a visionary entrepreneur who's transforming the industry.Our guest today is Claudette McGowan, CEO and Founder of Protexxa, a Canadian-based cybersecurity software and services company. With over 20 years of experience leading digital transformations and implementing cybersecurity platforms for major organizations, Claudette brings a wealth of expertise to the table. She's held leadership roles at Deloitte, Metropolitan Police Services, Bank of Montreal, and TD Bank. Now, at the helm of Protexxa, she's focused on bridging the gap between human cyber hygiene and business risk.Today, we'll explore Claudette's inspiring career journey, delve into the mission and innovative solutions of Protexxa, celebrate her recent UBS Female Founder Award, and gain valuable advice for Canadian entrepreneurs and business owners.Key Highlights:Career Journey & Genesis of Protexxa: Claudette shares the key moments and experiences that led her to found Protexxa and the importance of human cyber hygiene.Protexxa's Core Mission: How connecting individual cyber hygiene with business risk is critical in today's threat environment.Protexxa Defender: Claudette discusses Protexxa's AI-powered platform, which helps identify, evaluate, predict, and resolve common cyber issues, setting it apart in the cybersecurity market.UBS Female Founder Award: What receiving the award means for Claudette personally and for Protexxa as a company.Exciting Developments Ahead: The latest accomplishments and upcoming developments for Protexxa that will continue to push the boundaries in the cybersecurity industry.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the Indigenous-SME Small Business Podcast, hosted by Maheen, where we celebrate the resilience, innovation, and diversity of Canada's Indigenous business communities. In this episode, we're diving into the inspiring stories of Indigenous entrepreneurs and exploring the unique challenges and opportunities they face.Joining us today are two distinguished guests: Dr. Wanda Wuttunee, Professor Emerita in Indigenous Studies at the University of Manitoba, and Fred Wien, Professor Emeritus at the Maritime School of Social Work at Dalhousie University. They are the co-authors of "Engraved in Our Nations", a powerful exploration of Indigenous business resilience.Key Highlights:Inspiration Behind the Book: "Engraved in Our Nations" explores Indigenous business resilience, offering a collection of stories that highlight the strength and adaptability of Indigenous entrepreneurs. Diversity of Indigenous Businesses: The book showcases a variety of businesses, from traditional Indigenous practices to modern ventures, offering insight into the vast landscape of Indigenous entrepreneurship. Stories of Resilience: A powerful story of resilience from the Indigenous business community is shared, emphasizing the determination and creativity of Indigenous entrepreneurs in overcoming challenges. Balancing Traditional Values with Capitalism: Dr. Wuttunee and Fred discuss the delicate balance Indigenous entrepreneurs must strike between cultural values and modern capitalist economic practices to achieve success. Policy Support for Indigenous Entrepreneurs: Insights are provided on the necessary policy changes and strategies governments and organizations can implement to foster a more inclusive and supportive ecosystem for Indigenous businesses.Special Thanks to Our Partner:UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAFor more expert insights, visit https://indigenous-sme.ca/ and subscribe to the Indigenous-SME Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore how technology is transforming small businesses and unlocking new opportunities. In today's episode, we dive into the revolutionary impact of AI—from automating processes and enhancing customer interactions to driving smarter, data-driven decisions.Our guest is Helmut Neher, founder and CEO of H10 Inc., a remote-first AI software company dedicated to helping small and medium-sized businesses harness AI's power to solve problems and achieve remarkable results. With a background in mechanical and system design engineering and a passion for computer vision, Helmut brings hands-on startup experience and innovation to the table.Key Highlights:1. AI Strategy & Roadmap Development: How H10 Inc. helps small businesses identify high-potential AI use cases and scale them effectively, and common misconceptions about AI strategy.2. Business Analytics: Unlocking the value of data with AI to predict outcomes and uncover hidden trends.3. Human-AI Interaction: Enhancing customer engagement with AI-powered chatbots and natural language processing, and which industries benefit most.4. Automation: Implementing AI-driven automation for information-intensive tasks to free up time for core business activities.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore innovative strategies for business growth. In today's episode, we focus on the evolving landscape of recruitment and how companies can build highly productive remote and international teams.Recent trends show the rising adoption of remote work and highlight the need for effective strategies to manage and optimize global teams. This discussion provides valuable insights into building a strong company culture and overcoming the challenges posed by traditional hiring models.Joining us today is Sharon Koifman, President of Distantjob and a pioneer in remote and international hiring solutions. With a unique approach to recruitment, Sharon helps technology decision-makers build high-performing global teams.Key Highlights:1. Building Productive Remote/International Teams: Sharon shares key strategies and best practices that make remote teams more effective and even more productive than in-office teams.2. Cultivating Company Culture Internationally: Is it truly possible? Sharon discusses the essential elements for fostering an amazing culture across international teams.3. Challenges with Traditional Outsourcing: What are the limitations of traditional outsourcing, and why is a new approach necessary?4. Differentiating from Outsourcing & Freelance Marketplaces: How Distantjob stands apart from outsourcing companies and freelance platforms like Upwork.5. Secrets to Employee Retention and Productivity: Sharon reveals what keeps remote employees engaged and productive for the long term.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we dive into critical topics that shape the future of Canadian businesses. In today's episode, we're discussing the complexities of selling your privately held business, an important yet often challenging process, especially for owners nearing retirement. As many business owners consider transitioning out of their companies, understanding how to make your business an attractive acquisition target and navigating proprietary deals becomes vital. Joining us today is Karl Sigerist, ICD.D, Founder, Managing Director & Director at The Shaughnessy Group, an expert in mergers and acquisitions advisory services, who provides valuable insights into selling a business, avoiding common pitfalls, and successfully navigating this crucial transition.Key Highlights:Attracting Acquisition Targets: Karl explains the key factors that make a business an attractive acquisition target, and how business owners can enhance their company's appeal to potential buyers to maximize the sale value. Why Many Business Owners Never Sell: It's highlighted that a significant percentage of Canadian business owners may never successfully sell their businesses. Karl outlines the primary reasons behind this, offering advice on how owners can avoid common pitfalls and ensure a successful transition. Proprietary Deals and Risk Considerations: Business owners must be aware of the risks when entering into proprietary deals. Karl discusses the critical considerations that owners should keep in mind to avoid potential legal and financial drawbacks during the sale process. Navigating Economic Cycles: With experience navigating various economic cycles, from Black Monday to the pandemic, Karl shares how this expertise informs his approach in advising business owners today, ensuring they make informed decisions regardless of market conditions. Business Transition Forum: As a National Sponsor of the Business Transition Forum, Karl introduces this important event, offering listeners an inside look at what attendees can gain, including expert guidance on the business sale process and valuable networking opportunities.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and technologies that empower businesses to achieve sustainable growth. In today's episode, we focus on key areas such as scaling operations, continuous learning, and leveraging customer experience as a driver of success.Recent trends emphasize the importance of adaptability, a commitment to ongoing development, and customer-centric strategies in today's competitive market. This episode will provide valuable insights for businesses of all sizes looking to thrive and expand.Our guest today is Keith Murray, CEO of boostCX, a seasoned leader with extensive expertise in customer experience management and driving business growth. Keith shares his experience and strategies on how businesses can achieve lasting success.Key Highlights:1. Growth and Scaling: Key strategies for sustainable business growth and effective scaling, plus common pitfalls to avoid.2. Continuous Learning as a Competitive Advantage: How to foster a culture of continuous learning and why ongoing employee development is crucial in today's rapidly changing market.3. Customer Experience as a Growth Lever: Key strategies for improving customer satisfaction, loyalty, and retention to drive business growth.4. Digital Risk Inc.: Insights into Keith's side venture, Digital Risk Inc., and how it connects to customer experience and business strategy.5. AI-Powered Insights Module: How the new AI-powered Insights module from boostCX helps businesses uncover actionable insights from verbatim feedback data.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, where we explore strategies and insights that empower individuals and communities to thrive. Hosted by Maheen, today's episode dives into the critical topic of financial literacy in Canada.Join us as Krupal Vaghela, Sr. Deputy Leader at Vosyn and a passionate advocate for financial empowerment, shares expert perspectives on the current state of financial literacy, practical strategies to bridge knowledge gaps, and how digital tools combined with mindset shifts can promote financial well-being for all Canadians.Key Highlights from the Episode:Financial literacy in Canada shows significant gaps across age groups, impacting Canadians' ability to make informed decisions.Inclusive strategies—from early education to adult empowerment programs—are essential to improve financial knowledge nationwide.Technology and community learning can democratize financial education without pushing specific products.Common financial misconceptions limit many Canadians' ability to build strong financial futures.Financial literacy extends beyond budgeting and saving, encompassing mindset, planning, and long-term well-being.Small daily steps can boost individual financial confidence, while collaboration among educators, policymakers, and communities is key to widespread improvement.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and leadership that drive success in the fitness industry. Today, we dive into scaling a fitness brand, the power of community engagement, and the evolving trends shaping the future of fitness.Our guest, Chris Smith, CEO of Fitness World Canada, shares insights on growing a multi-location gym chain, enhancing member experience, and launching a franchise model. Whether you're a fitness professional or entrepreneur, this episode offers valuable guidance to help you thrive in this dynamic sector.Key Highlights from the Episode:1. Scaling Multi-Location Fitness Brands: Learn about the challenges and strategies involved in expanding from a single gym to a thriving multi-location fitness brand.2. Elevating Member Experience Through Community: Discover how Fitness World leverages community engagement to build loyalty among increasingly sophisticated fitness consumers.3. Innovations Shaping the Future: Explore the latest trends in fitness technology, design, and programming that are defining the next generation of successful gyms.4. Leadership Inspired by Impact: Hear the personal story of a client's transformation and how it influences leadership and company culture at Fitness World.5. Franchise Expansion Plans: Get an inside look at Fitness World's upcoming franchise model launch and what qualities they seek in franchise partners.6. Advice for Fitness Entrepreneurs: Practical tips and inspiration for those looking to scale and innovate within the fitness industry. Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and innovations that empower businesses to succeed in today's ever-evolving digital landscape.In this episode, we delve into the intersection of cybersecurity, AI, and digital transformation with Deepak Kumar, Director at SSB Technologies Inc. With the rise in cybercrime incidents, businesses need robust strategies to secure their digital assets and drive innovation. Join us as Deepak discusses responsible AI, brand protection, and how businesses can effectively navigate the complexities of digital transformation and cybersecurity. Key Highlights:Responsible Gen AI: Deepak explains the concept of responsible and enterprise Gen AI and how businesses can use it to drive innovation while managing risks.Cybersecurity Challenges: Key challenges businesses face in cybersecurity today and strategies to protect brand data, especially through cyber insurance.Balancing Security and Innovation: How businesses can successfully implement digital transformation without compromising security.Real-World Cybersecurity Success: A success story about improving security and efficiency through data loss prevention strategies.Cloud Security and AI/ML: Deepak shares insights on deploying cloud security strategies and optimizing security with AI/ML-powered solutions.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In today's episode, we explore the power of custom software, the potential of Microsoft's Power Platform, and AI in driving business innovation. We're joined by Dan Carmichael, President of Whitecap Canada, a premier provider of custom and platform software solutions. With over 27 years of experience in the tech industry, Dan shares his expertise in leveraging custom solutions for competitive advantage and operational efficiency.Dan discusses the unique advantages of custom software in a SaaS-dominated world, how businesses can use Microsoft Power BI, Power Apps, Power Automate, and AI to drive innovation, and lessons learned from over two decades of building successful tech solutions. He also shares a powerful example of Whitecap's impactful work with the Canadian Cancer Society.Key Highlights:Custom Software in a SaaS World: Why custom solutions are still a valuable investment for businesses.Leveraging Microsoft's Power Platform & AI: How businesses can use Power BI, Power Apps, and Power Automate to innovate and enhance operations.Lessons from 25+ Years in Tech: Insights and experiences from over two decades of delivering successful technology projects.Impactful Project with the Canadian Cancer Society: How Whitecap's tech solutions made a difference for the organization.Microsoft Solutions Partner Achievement: What Whitecap's recent recognition means for their clients and the company's future.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In today's episode, we dive into the transformative impact of artificial intelligence on business operations, service management, and job stability. We're joined by Mahmoud Ramin, Senior Research Analyst at InfoTech Research Group, who shares his extensive knowledge on AI-driven improvements in service management, the latest trends in conversational AI, and how AI automation is reshaping the workforce.Mahmoud discusses how AI is revolutionizing service management, the challenges businesses face when implementing AI, and strategies to overcome these hurdles. He also delves into the conversational AI trends, debunks common misconceptions about chatbots and virtual assistants, and highlights the jobs most at risk due to AI-driven automation.Key Highlights:AI's Role in Service Management: How AI is transforming service management processes and driving efficiency.AI-Driven Automation Strategies: The most critical strategies for organizations to enhance service efficiency through AI.Conversational AI Trends: Latest developments in AI-powered chatbots and virtual assistants and common misconceptions businesses have.Impact of AI on Jobs: What employees need to know about job stability and which job roles are most vulnerable to automation.Navigating the AI Future: How businesses and individuals can strategically adapt to the evolving AI landscape.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the latest technology trends and strategies that empower small and medium-sized businesses to thrive in the digital age. In this episode, we are joined by Vala Afshar, Chief Digital Evangelist at Salesforce, a global leader in CRM and AI-powered solutions. Vala shares his expertise on digital transformation, AI, and the key findings from Salesforce's Small and Medium Business Trends report. We discuss the transformative potential of Agentic AI, Agentforce, and practical strategies for SMBs to stay ahead in the rapidly evolving technology landscape. Tune in to learn how your business can leverage innovation for growth!Key Highlights:Salesforce SMB Trends Report: Vala shares key findings from the report, highlighting significant trends shaping SMBs in 2025.Business Challenges in 2025: Insights into the biggest business challenges small business leaders are facing and actionable strategies to address them.Embracing Technology: Advice on how small business leaders can ensure they leverage new technologies to stay competitive and enhance customer experiences.AI Agents and Business Applications: An explanation of AI agents and how they work, particularly in improving efficiency and customer service for small businesses.Agentforce for Small Business: How Agentic AI and Agentforce can help SMBs improve performance, streamline operations, and provide better customer support.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we dive into the strategies and insights that empower small businesses in Canada. In today's episode, we're exploring the rapidly growing health and wellness sector and how the Canadian Health Food Association (CHFA) supports small enterprises in this space. We're joined by Lynsey Walker, VP of Marketing & Communications at CHFA, who shares her expertise on the latest market trends and the role of small businesses in promoting community well-being. Tune in to learn how businesses in this sector can thrive, build strong brands, and contribute to healthier communities.Key Highlights:Supporting Small Health Businesses: Lynsey discusses how CHFA empowers small enterprises with resources, advocacy, and networking.Emerging Trends: Insights into the key market patterns in the natural products sector, helping small businesses stay competitive.Community Impact: How health and wellness businesses drive community well-being and promote healthier lifestyles.Brand Building: Strategies for small businesses to create impactful consumer experiences and connect with their audience authentically.CHFA's Mission: Lynsey shares CHFA's goals for the future and how the organization is working to promote better-for-you products across Canada.Final Advice: Key takeaways for entrepreneurs in the health and wellness industry and advice for supporting their growth in a competitive market.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the latest trends and insights in the job market, offering valuable guidance to job seekers and employers. In this episode, we are joined by Elise Marcotte, Global Talent Intelligence Enablement Lead at Indeed, the world's number one job site. Elise shares her expertise on the evolving job market, the importance of skills-first hiring, and how employers can navigate the hiring mismatch. We also dive into the experiences and expectations of Gen Z in the workplace. Tune in to learn how both job seekers and employers can find the right fit in today's shifting market.Key Highlights:Navigating the Job Market: Elise discusses the current job market and how job seekers feel about their prospects in a slowing economy.Hiring Mismatch: Insight into the growing mismatch between employers' needs and job seekers' capabilities, and how skills-first hiring can bridge that gap.Skills-First Hiring: Why adopting a skills-first approach is key to improving hiring practices, and how AI tools can help employers find better candidates.Gen Z and the Future of Work: Key findings from a survey on Gen Z's job expectations and what employers need to know about attracting this generation.Job Deal Breakers: The surprising deal breakers for Gen Z and Millennials when it comes to accepting a job, and advice for new grads and those struggling to find work.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In today's episode, we explore the growing importance of sustainability in business and how technology and data are helping companies drive positive environmental and social impact. Richard R Hiladie, VP of Sales at Novisto, joins us to discuss the role of sustainability in the modern marketplace, the importance of transparent ESG (Environmental, Social, and Governance) reporting, and how Novisto's platform supports businesses in tracking and managing their sustainability efforts. This episode provides invaluable insights into how Canadian entrepreneurs can embrace sustainability and make informed decisions for a greener future.Key Highlights:Growing Importance of Sustainability: Richard discusses the increasing significance of sustainability for businesses in Canada, emphasizing how consumers and investors are prioritizing companies with strong ESG practices. He shares insights into how businesses can meet these expectations to stay competitive.Novisto's Role in Sustainability Reporting: Novisto's platform offers comprehensive solutions for sustainability reporting and management. Richard explains how businesses can use the platform to collect, manage, and report their sustainability data, ensuring compliance with various standards and frameworks while driving operational improvements.Data-Driven Decision-Making: Richard highlights the importance of data-driven decision-making in sustainability initiatives. He explains how Novisto's solutions enable businesses to track ESG performance, identify areas for improvement, and make informed decisions based on accurate, actionable data.Building Stakeholder Trust: Richard shares practical advice for businesses looking to enhance transparency and engage stakeholders effectively through sustainability reporting. He emphasizes the need for clear communication and how businesses can leverage ESG reports to build trust and credibility.Starting the Sustainability Journey: Many businesses are still at the beginning stages of their sustainability efforts. Richard offers valuable advice for these companies on how to get started, including practical steps for evaluating current practices, identifying areas for improvement, and gradually implementing more sustainable solutions.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In this episode, we delve into the real-life struggles, triumphs, and invaluable lessons of entrepreneurship. Starting a business is a challenging journey, with 50% of new businesses in Canada failing within the first five years, according to Statistics Canada. But it's not all doom and gloom—there are powerful strategies to navigate these challenges, and today's guest is living proof of that.Joining us is Michael Dermer, CEO of The Lonely Entrepreneur, a platform dedicated to providing entrepreneurs with the tools, knowledge, and support they need to succeed. Michael shares his remarkable story of building a business from the ground up, reaching 500 employees, and nearly losing it all. He opens up about the tough lessons he learned along the way and how those lessons shaped his mission to empower entrepreneurs to overcome obstacles and thrive.In today's episode, we'll explore Michael's personal journey, his insights on resilience and risk management, and how The Lonely Entrepreneur is supporting Canadian entrepreneurs in achieving success. Tune in to hear strategies and wisdom that can help you on your own entrepreneurial path!key highlights Michael Dermer shares his powerful story of building a business from scratch, growing it to 500 employees, and facing a near-collapse within days. He emphasizes the importance of resilience in overcoming setbacks and learning from failure.Michael discusses the mission behind The Lonely Entrepreneur, a platform he founded to provide entrepreneurs with the knowledge, tools, and support they need to navigate the complexities of running a business.He highlights the importance of prioritizing personal well-being while managing a business, stressing that self-care is essential for long-term success and preventing burnout.Michael shares insights on the unique challenges faced by Canadian entrepreneurs, such as market size and government regulations, and explains how The Lonely Entrepreneur tailors its resources to support the specific needs of Canadian businesses.He explains how personal growth and leadership development contribute to business success, emphasizing that entrepreneurs should continuously work on improving their leadership skills and self-awareness to strengthen their businesses.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In today's episode, we dive deep into the world of technology and how it's revolutionizing the way small and medium-sized businesses (SMBs) thrive in Canada. With SMBs making up 99.9% of the businesses in Canada, according to Statistics Canada, they are at the forefront of our economy, and technology is key to their continued success.Joining us today is John Williams, VP of Sales at TDL Gentek, a leader in providing internet services, telephony, networking, and emerging IT solutions for the Canadian SMB market. John shares his extensive experience in helping businesses navigate the complex technology landscape, from sourcing reliable tech support to overcoming challenges like rising global tariffs. He'll also explore how SMBs can optimize their telephony, networking, and unified communication systems to stay ahead of the curve.Get ready to learn how to manage costs, make smart tech upgrades, and keep your business competitive in a fast-paced digital world!Key Highlights:Where to Find Reliable Technology Support:John sheds light on how Canadian SMBs can access the technology products and support they need to stay competitive, even in an ever-evolving digital environment.Global Tariffs and Their Impact:He discusses the impact of global tariffs on technology pricing and offers strategies for businesses to navigate these challenges without breaking the bank.Adapting to the Evolving Tech Landscape:John takes us through the major shifts in SMB technology over the past decade and how businesses can adapt to ensure they're always a step ahead.Making Smart Technology Upgrades:He emphasizes why it's crucial for businesses to update their technology infrastructure regularly and how this decision impacts competitiveness and security in the long run.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the tools and partnerships that empower Canadian businesses to thrive. In today's episode, we're discussing how reliable telecommunications solutions are essential for small and medium-sized enterprises (SMBs) to grow and stabilize. Melissa Morison, Vice President of Wireline Marketing and Business Intelligence at Bell, joins us to share insights on Bell's offerings, recent product launches, and how Bell is supporting Canadian SMBs with cutting-edge broadband internet and business communication services. Tune in to learn how Bell's telecom solutions can help your business succeed in the digital age!Key Highlights:The Importance of Internet Connectivity: Melissa explains why reliable internet is critical for SMBs and how it impacts their daily operations.Bell's Offerings for SMBs: Key products and services Bell provides to support Canadian small businesses and address their unique needs.Current Offers for SMBs: An overview of Bell's telecom products and offers designed to help small businesses manage their budgets effectively.Bell's Strategic Partnerships: How Bell collaborates with external companies to provide additional support and resources to Canadian small businesses.Recent Product Launches: Insight into Bell's new products like the Bell Business Wi-Fi app and their direct impact on small business operations.Real-World Success Stories: Real-life examples of how Bell's connectivity solutions have transformed SMBs' operations.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation..
Welcome to the CanadianSME Small Business Podcast, where we explore innovative approaches to talent development and workforce readiness, connecting businesses with the next generation of skilled professionals. Hosted by Maheen, today's episode focuses on work-integrated learning and how innovative programs like Riipen's Level UP are bridging the skills gap for Canadian businesses.The skills gap continues to be a major issue for Canadian businesses, with 77% of employers reporting difficulty in finding qualified candidates. Today's guest, Sumandeep Singh, Employer Success Manager at Riipen, joins us to discuss how the Level UP program is revolutionizing experiential learning by providing funded opportunities for both students and businesses. We'll explore the power of work-integrated learning, how it benefits both students and employers, and how Riipen's Level UP program fosters innovation and career development.Key Highlights from This Episode:Riipen's Level UP program: Learn how this innovative program connects students with real-world business challenges, and how it's revolutionizing workforce development in CanadaWork-Integrated Learning: Discover why work-integrated learning is crucial for today's job market and how it helps close the talent gap.Real Success Stories: Sumandeep shares how the Level UP program has led to impactful results for students and businesses alike.Business Growth & Innovation: Explore how businesses can use Riipen's Level UP to drive growth and innovation by collaborating with student talent.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, where we dive into the key financial challenges faced by Canadian entrepreneurs and explore innovative solutions that help businesses thrive. Hosted by Maheen, this episode focuses on financial management, access to capital, and the growing role of fintech in supporting Canadian small businesses.Rob Khazzam, Co-Founder and CEO of Float, joins us to discuss how his platform is empowering businesses with flexible financial tools to manage cash flow and optimize growth. With insights from Float's recent SMB survey, Rob provides valuable perspectives on the struggles businesses face in managing cash flow and accessing capital, as well as how fintech is closing the gap for underserved SMBs.Key Highlights from This Episode:Key Findings from Float's SMB Survey: Insights on cash flow, capital access, and efficiency, and how these financial challenges are affecting businesses across Canada.Float's Innovative Solutions: How Float's suite of financial services and software is empowering SMBs to better manage finances, streamline operations, and fuel growth.Inclusivity in Financial Solutions: How Float's flexible, accessible solutions are helping businesses often overlooked by traditional financial institutions, contributing to a stronger Canadian economy.Leadership Lessons: Rob shares his journey from a shared office space to securing a Series B funding round led by Goldman Sachs, and the key leadership lessons learned along the way.The Future of Financial Services in Canada: Rob's vision for Float and the future of business finance in Canada.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we dive into the latest strategies and insights to help businesses succeed in today's competitive landscape. In this episode, we focus on modern staffing solutions and HR tech trends that are transforming how companies recruit and retain top talent.Mak Khan, Vice President of Sales at Peel HR, joins us to share his expertise on building strong, people-centric workplace cultures and how staffing solutions are evolving with the latest technology. With years of experience in the staffing industry, Mak provides valuable insights on recruitment strategies, employee well-being, and relationship-building in business growth.Key Highlights:Streamlined staffing solutions: How Peel HR improves efficiency in sourcing, screening, and managing candidates.HR tech trends: The latest technologies enhancing recruitment processes and improving client-candidate experiences.People-centric cultures: Why fostering employee well-being and engagement is key to business success.Sales strategies: Effective techniques for building long-lasting client relationships in the staffing industry.Client success stories: Real-life examples of how Peel HR's approach has led to unexpected wins for clients.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, where we delve into the innovative marketing strategies that help businesses stand out, especially in highly technical industries. Hosted by Maheen, today's episode focuses on how to market to specialized audiences in Canada's thriving tech sector, particularly in hubs like Kanata.Joining us today is Alecia O'Brien, the VP of Marketing at Fidus Systems and an experienced B2B Growth & PMM Consultant. With years of expertise in marketing to technical audiences, Alecia shares invaluable insights on how to effectively engage engineers, CTOs, and R&D leaders—despite not having an engineering background.Key Highlights:Effective Marketing to Engineers and CTOs: Alecia shares her approach to marketing to highly technical professionals and how non-engineers can create messages that resonate.Maximizing Engineer Collaboration: Learn how to work with busy engineers to produce technical content without overwhelming them, using smart, collaborative strategies.Impact of Industry Recognition: Discover how accolades like Tech Company of the Year influence Fidus Systems' marketing strategies and how such recognition can elevate a brand's credibility.Creating High-Impact Technical Content: Alecia explains the key elements of effective content for technical audiences and the most common mistakes marketers should avoid.Translating Complex Technical Topics: Gain insights into how to break down complicated topics for broader audiences while maintaining technical accuracy.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the innovative strategies and technologies transforming today's business landscape. In this episode, we dive deep into the world of digital marketing with Drew Dekker, founder and CTO of NetGain Agency. With a focus on predictive advertising and the power of AI, Drew shares insights on how businesses can stay ahead in an ever-evolving market. Learn about predictive vs. reactive advertising, the impact of AI, and strategies for navigating economic uncertainties. Tune in for a masterclass on staying competitive in digital marketing!Key Highlights:Predictive vs. Reactive Advertising: Predictive advertising helps businesses trigger ads before or as events happen, while reactive advertising responds to past actions.AI's Role in Marketing: AI is revolutionizing content creation, ad targeting, automated media buying, and real-time bidding.Navigating Economic Uncertainty: Businesses can maintain growth through strategies like autarky, focusing on self-sufficiency and leveraging data-driven approaches.Real-World Success: NetGain Agency helped a client generate 20X revenue using predictive advertising—an example of its massive potential.Future of Predictive Ads: Drew discusses how NetGain is developing a cutting-edge platform that will further revolutionize digital advertising.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Welcome to the CanadianSME Small Business Podcast, hosted by Maheen! In today's episode, we explore the vital role of startups in driving innovation, resilience, and navigating the complexities of today's business landscape. Startups have become a cornerstone of Canada's economic growth, contributing significantly to job creation and generating billions in economic impact annually.Joining us today are Joel Semeniuk, Chief Strategy Officer (CSO) at Communitech, and Kevin Tuer, Chief Technology Officer (CTO) at Communitech. Communitech is a leading innovation hub supporting tech startups across Canada. Joel and Kevin bring a wealth of expertise in startup strategy, innovation, and resilience, making them invaluable resources for entrepreneurs and business leaders.Key Highlights:Startups as Supply Chain Safety Nets: Joel and Kevin explain how startups are building robust and localized supply chain solutions to future-proof logistics for large enterprises.Cost-Effective Innovation: Discover how startups provide low-cost pilot solutions and faster innovation cycles that are attractive to enterprises during economic uncertainty.AI and Automation: Learn how AI and automation startups are helping enterprises in sectors like manufacturing to drive productivity, reduce costs, and tackle labor shortages.Communitech's Role: Find out how Communitech supports startup founders and helps them scale in today's competitive market.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
Dr. Maheen Mausoof Adamson, CEO and Co founder of Soof Solutions, joins the show to talk aboutThe intersection of neuroscience at Stanford and entrepreneurship, and path to founding Soof.Building Soof to help her father speak again after experiencing a stroke in 2007.The importance of timing and how Apple's advancements in hardware openned up the market for Soof.How Dr. Adamson worked with Stanford and the biodesign program to apply research and real patient interacton insights to build their venture.How to leverage your investors and advisors to complement your team's strengths.
In a rapidly changing world, navigating uncertainty, building scalable solutions, and creating positive social impact are more critical than ever. These were the focal points of the conversation with Maheen Rahman, a trailblazing entrepreneur and finance leader who has raised over $400M. Her company, Infra Zamin. has attracted funding from top-tier investors like InfraCo Asia Investments and Karandaaz Pakistan.
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