Podcasts about upserve

"The actions that we take are the things that are going to get us results, whether we like it or not. And so looking at those results, which business leaders are looking at all the time. We're always looking at those results. Are we meeting our outcomes? Are we meeting our metrics? And if we're not getting those results, well, we're not taking the right actions." Katie McLaughlin   Katie McLaughlin returns to Life Beyond the Numbers to chat to me about the team dynamics and how our emotions and actions driver our results. We cover the role emotions play in shaping team performance and the link between emotional awareness and intentional action in the workplace. Katie speaks of her unique use of theatre techniques to help teams explore and transform workplace dynamics. We chat about the importance of having fun and creating moments of levity to improve team culture and how leaders can foster psychological safety and trust within their teams. A key takeaway from this episode is the common misconception we might have that if our actions got results there's this assumption that those actions are correct ... however, there's a lot of different actions that could be taken to get the same results.   Katie McLaughlin is an engaging speaker, workshop facilitator, and strategy consultant with over 15 years of experience in high-growth companies such as Wayfair, Upserve, and Rocket Lawyer. In 2020, Katie founded McLaughlin Method, a boutique consulting firm specializing in improving team and company culture through actionable, interactive, skill-building programs. She facilitates team workshops as the core focus of her practice, customizing sessions to fit specific industries, team dynamics, and outcomes. Leveraging her background in theater, Katie creates a fun, judgment-free environment where teams can improve collaboration and achieve goals through empathy, open communication, and conflict resolution. She has facilitated thousands of workshops, helping teams build collaborative cultures and achieve immediate improvements in empathy and connectivity.   Connect with Katie: Her website: www.mclaughlinmethod.com  On LinkedIn: https://www.linkedin.com/in/mclaughlinkatie/   Resources Mentioned: Free Team Health Score Quiz www.teamhealthscorequiz.com  Episode 104 Your Intention https://www.beyond-thenumbers.com/podcast-episodes/104   

In this episode of the Sales Code Leadership Podcast as Kevin is joined by Andrea Kayal to talk about the marketing perspective of revenue.The fundamental purpose of marketing is revenue, so while Andrea has never held a sales role, she is uniquely positioned to shed light on how the two functions can help one another. She has empathy for both!The challenge for sales people now, as Andrea sees it, is continuing to differentiate their solution in real ways that communicates the value. Tune in to hear just how they can accomplish that, and to hear Andrea's top tips for CMOs!Andrea Kayal is currently the Chief Revenue Officer at Help Scout where she serves the Marketing, Sales Development, Business Development, and Partnerships teams. She has over two decades of experience overseeing GTM strategy, demand generation, brand message and design, product, content and customer marketing, customer retention and more. Prior to Help Scout, Andrea served as CRO at Teampay and CMO at Electric, Upserve, Signpost, and Sailthru. She is an active advocate for the advancement of women in tech and LGBTQ rights.The podcast is brought to you by Sales Code, a MEDDICC MEDIA production, helping revenue leaders unlock added value in B2B SaaS sales teams. Your views on our podcast are always welcome, as well as any questions you might have for our podcast guests.Connect with the show host Kevin: https://www.linkedin.com/in/kevinthiele/

It has been nearly a year and a half since Sheryl Hoskins joined Litera as its new CEO in April 2022. She came into that role following a period in which the company saw significant growth, fueled in part by a series of some 17 acquisitions, through which the company expanded from a primary focus on document technology into such areas as contract review, transaction management, firm intelligence, talent management, governance, and more.  Since then, she has continued to drive further growth, most recently laying out an ambitious strategy around generative AI that will bring a series of product releases and enhancements over the coming months. Today, Litera is a company with more than 2.3 million global users, nearly 1,000 global employees, and 15,000 global customers, including 99 of the Am Law 100 and 90% of the largest law firms worldwide.  Before coming to Litera, Hoskins had more than 20 years of experience in the global technology industry and an established track record managing global teams. She spent the first decade of her career at General Electric and McKesson Corp, where she held domestic and international leadership roles. Most recently, she was CEO of restaurant management platform Upserve. She also spent six years as an active-duty officer in the U.S. Army.  In her first-ever appearance on a podcast, Hoskins joins host Bob Ambrogi to discuss her career, her decision to join Litera, the state of the company today, and her vision for its future.    Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.   Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. Universal Migrator, the easiest way to move your firm's data and documents from one app to another. Trial Pad, an easy-to-use app to organize, annotate, and present evidence   If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

In this episode hear about Kundalini yoga and how it can support people in experiencing what they need to experience to be able to move forward from existing to living a life of happiness and fulfilmentWhen you have the right tools and understanding you can change your life and how you experience your life force connecting the vital elements and introducing you to yourselfKEY TAKEAWAYSA lot of men live for other people in their lives but to be happy you need to live for yourselfBeing tired is a choice of state and comes because people are just existingEverything is changing so we have to be aware of what we need to change in ourselvesThere are many labels put on men and it can be difficult to break away from theseIt's important for men to know there is a space for them where they can open upServe yourself first and you can then serve others in a much better wayIf you can't love yourself truly then you can't love anyone elseKundalini yoga introduces you to yourselfBEST MOMENTS‘It's for lifting your souls and awakening your minds'‘You have to be in a position to be able to hold the space for someone else'‘You have to set your attention on your intention'VALUABLE RESOURCEShttps://transformingyoulive.com/ABOUT THE HOSTHey, my name is Laura welcome to my podcast, it is my purpose in life to enlighten your mind, body, and soul, to live a life with purpose and guide you to all things that connect us as human beings and for you to find that real true inner self, that has energy that radiates out to the world. When we truly know who we are and what we are here for, we live a life with purpose. After all, it's all about loving yourself and being the best version of yourself in this lifetime. Make sure you want to live your life again and again. Did you know you have profound energy? You just got to know how to use it.ABOUT THE PODCASTThe aim of the show is to awaken your souls and enlighten you with things that you didn't know and now you will. It's a place for change, to grow your mind and really find out why you are here. Live a life with purpose. I'm so grateful to meet amazing, gifted souls in my lifetime and have a profound gift myself and this is the place where I share it with our world and awaken your mind, body and soul. Do you know how magical you truly are.... Hosted on Acast. See acast.com/privacy for more information.

'm going to share with you what is going on with two of the biggest and best restaurant POS systems on the market, as they are taking the best parts of each one and merging together to make one single super-power POS system that will have the ability to help businesses from coffee shops to chain restaurants and everything in between. This is big news because these are two of the best restaurant POS systems around and now they are working together to become an even better system.▶ https://go.barpatrol.net/Lightspeed-main - Get a Demo here with Lightspeed [Formerly Upserve] and save $2,000 on hardware through this link only.MORE COOL STUFF...▶ Top-Rated POS System - Lightspeed K-series: https://go.barpatrol.net/Lightspeed-main▶ Most Affordable POS - https://go.barpatrol.net/Gotab-home▶ TheRealBarman Podcast - https://therealbarman.com/▶ For All of my Kickass things in one spot click here:https://linktr.ee/TheRealBarman▶FREE: The BIG Black Book of Bar Promotions: https://register.barpatrol.net/squeeze-page1636387003864 MY WEBSITES: ▶ Bar Patrol Inventory App: https://www.barpatrol.net/ ▶ TheRealBarman: https://therealbarman.com/MY TOP-RATED PRODUCTS & SERVICES▶ Upserve POS [#1 POS System on the Market] - https://go.barpatrol.net/Upserve-Main▶ GoTab Order & Pay System - https://go.barpatrol.net/go-tab-demo-TRB▶ Paerpay Contactless Payment - http://paerpay-6138173.hs-sites.com/the-real-barman▶ Yelp Reservation & Waitlist - https://go.barpatrol.net/yelp-guest-manager MY COURSES:▶ The Restaurant Management Masterclasshttps://register.barpatrol.net/welcome-to-bar-restaurant-mastery  ▶ Restaurant Start-Up Secrets & Business Planhttps://therealbarman.com/ultimate-restaurant-business-plan/ ▶ How to Make $100,000 per Year as a Bar Auditorhttps://register.barpatrol.net/welcome-to-the-master-course ▶ How to Become a Bartender With No Experiencehttps://register.barpatrol.net/get-started12754683  MY FACEBOOK GROUPS▶Bar & Restaurant Mastermind FB Group (Join Here):https://www.facebook.com/groups/156509118338154 ▶The Bartender Tribe FB Group (Join Here):https://www.facebook.com/groups/247818283145614

I'm giving a comprehensive review of Upserve POS, including the features, reporting, pros & cons, pricing, hardware, integrations, customer support and the onboarding process. Everything you want to know about this system and why I believe it is the best restaurant POS system on the market.Plus, if you use the link above and sign-up for a live demo with an Upserve expert, you will get $2,000 off if/when you do sign-up with them. You won't find that deal anywhere else.▶ Sign-up for an Upserve Demo Here [Save $2,000] - https://go.barpatrol.net/upserve-review-2022This episode originated as a video on my YouTube Channel and can be found @TheRealBarman or here.

On this episode Chuck & Tony delve into the world of adding revenue and discussing the concept of Upserving vs simply Upselling, This can be a difficult area for Affiliate owners to get on top of, but when done well it can be a powerful force! Struggling to understand how to add value and revenue to strengthen your Affiliate? Click the link below to book a Coaching Call. Use the code PODCAST for a free call. https://Fit-Filliate.as.me/SolutionsNotProblems Got a great story to tell about your affiliate? We love to highlight all that is amazing in the affiliate world. Click this link to book in for a chat https://fit-filliate.as.me/podcast #gymowner #crossfitaffiliates #crossfitaffiliateowner #Leadershipcoach #businesscoaches #businessownerlife #leadershipcoaching #leadershipskills #businesscoaching #executivecoaching #crossfit #crossfitpodcast

The CEO of Lightspeed POS Inc. (LSPD), Dax Dasilva, says that the company is a provider of cloud-based commerce platforms that will be acquiring ShopKeep and Upserve for $870M. Its recent earnings reported a -$0.06 in EPS and $57.6M in revenue.

On today's episode, Kate and Rachel are joined by Amber Van Moessner, the Senior Director of Communications at Upserve by Lightspeed to discuss a recent report Upserve published predicting Valentine's Day trends in the hospitality industry. The data looks at past Valentine's Day patterns with ticket sales, most ordered items, and tips for marketing and creating the best Valentine's Day packages. Consider these numbers when finalizing and promoting your restaurant, hotel, or unique venue's Valentine's Day offerings this year! The full report can be found at: https://upserve.com/restaurant-insider/10-valentines-day-promotions-for-your-restaurant/

Talking data analytics with the team from Upserve by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

On the final episode of 2020, Kate and Rachel are joined by Amber van Moessner, Senior Director of Communications at Upserve by Lightspeed. Upserve recently released its incredible annual report called the "2020 State of the Restaurant Industry" which analyzes menu trends, sales trends, restaurant growth and success stories during the pandemic, and 2021 trends. Amber discusses the report on this episode, which provides important insight for restaurants to understand as they continue to plan their pandemic strategies into the new year. The entire report can be downloaded at https://upserve.com/restaurant-insider/state-of-the-restaurant-industry/.

This year the restaurant industry has been turned on its head and every operator has had to make major adjustments just to ensure their businesses survive. RSI Director of Partnerships, Brad Bertram is joined by RSI Partner, Amber Van Moessner, Senior Director of Communications at Upserve as she delves into the top trends of the restaurant industry in 2020 as well as what to expect for 2021; plus, some bonus tips from 10 restaurants who were able to grow their Year-Over-Year Sales by 188% this year. Check out what the Upserve Data Science Team learned from their 10,000+ restaurant customers!

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast (now on Twitter!), where we unpack the numbers behind the headlines.We're back with not an Equity Shot or Dive of Monday, this is just the regular show! So, we got back to our roots by looking at a huge number of early stage rounds. And a few other things that we were just too excited about to not mention.So from Chris and Danny and Natasha and I, here's the rundown:A hacker house aimed at college-age women and non-binary individuals.What Sketchy is and why it just raised north of $30 million.AgentSync's rapid-fire funding news, and what we can discern from it.Pave's round, Welcome's second this year, and what's up with helping startup employees navigate equity compensation.What Heru is building in Mexico with its new round.How BuildBuddy managed to raise double what it had originally targeted.Then we touched on AI: The new Scale AI round, what happened to Element AI, and Danny's take on some big news from the technology itself.Finally, Lightspeed bought Upserve, Facebook bought Kustomer, Vista bought Gainsight, and Amazon wants to get into paid podcasting.That was a lot, but how could we leave any of it out? We're back Monday with more!

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast (now on Twitter!), where we unpack the numbers behind the headlines.We're back with not an Equity Shot or Dive of Monday, this is just the regular show! So, we got back to our roots by looking at a huge number of early stage rounds. And a few other things that we were just too excited about to not mention.So from Chris and Danny and Natasha and I, here's the rundown:A hacker house aimed at college-age women and non-binary individuals.What Sketchy is and why it just raised north of $30 million.AgentSync's rapid-fire funding news, and what we can discern from it.Pave's round, Welcome's second this year, and what's up with helping startup employees navigate equity compensation.What Heru is building in Mexico with its new round.How BuildBuddy managed to raise double what it had originally targeted.Then we touched on AI: The new Scale AI round, what happened to Element AI, and Danny's take on some big news from the technology itself.Finally, Lightspeed bought Upserve, Facebook bought Kustomer, Vista bought Gainsight, and Amazon wants to get into paid podcasting.That was a lot, but how could we leave any of it out? We're back Monday with more!

This week on the Sales Hacker podcast, we speak with Angus Davis, VC and Partner at Foundation Capital. Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. He founded Tellme Networks, sold it to Microsoft, founded Upserve, and sold it to Vista Equity Partners. Now he's a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience.  What You'll Learn    You don't necessarily need college to have a fantastic career An entrepreneur does need confidence, perseverance, and authenticity Build what you've already sold, don't sell what you've already built  

This week on the Sales Hacker podcast, we speak with Angus Davis, VC and Partner at Foundation Capital. Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. He founded Tellme Networks, sold it to Microsoft, founded Upserve, and sold it to Vista Equity Partners. Now he's a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience.  What You’ll Learn    You don’t necessarily need college to have a fantastic career An entrepreneur does need confidence, perseverance, and authenticity Build what you’ve already sold, don’t sell what you’ve already built  

This week on The WHY MARKETING Podcast I sat down with Andrea Kayal, Chief Marketing Officer at Upserve about the benefits of working for a portfolio company of Vista Equity Partners, merging marketing best practices when acquiring another business, which KPI's she feels marketers should blow up, why the customer flywheel gets her so excited, and so much more marketing goodness packed into this one show!Episode Linkshttps://www.linkedin.com/in/andreakayal/https://upserve.com/https://www.vistaequitypartners.com/

In this episode of Above the Cloud, Upserve CMO Andrea Kayal talks about Upserve's origins as Swipely, a company that collected insights from transaction data to its pivot to restaurants and rebirth as Upserve. We also cover competition, customer acquisition and influencer marketing in the hyper-competitive restaurant vertical.

SimpleOrder was founded in Tel Aviv, Israel in 2012 by restaurant industry veterans who saw a critical need to bring back-of-house operations into the 21st Century. SimpleOrder provides restaurant operators with an automated inventory system that provides counts in real-time, reducing food waste while simultaneously streamlining the ordering and replenishment process. SimpleOrder currently helps thousands of restaurants in over 25 countries reduce waste, cut costs and streamline operations. On today's tech podcast, I want to explore how they are using technology to connect the whole house, from the front-of-house POS to the back-of-house cost management, down to the recipe level. As results, restaurants need only go to one place to get all they need to provide remarkable hospitality. I also learn more about the story behind the company, from encountering frustrating pain points that inspired them to bootstrap their way to success to the recent acquisition by Upserve and what that means for the future of the business.

On this episode of the Sales Hacker podcast, we talk with Andrea Kayal, Chief Marketing Officer at Upserve and most recently Chief Marketing Officer at Signpost.

On this episode of the Sales Hacker podcast, we talk with Andrea Kayal, Chief Marketing Officer at Upserve and most recently Chief Marketing Officer at Signpost.

CorkGuru is a digital wine platform designed to help restaurants enhance their wine program and create better guest experiences. Restaurants can better manage their wine inventory which drives sales for the beverage program and guests have the chance to receive a great experience with accessibility to the platform. The wine inventory system puts wine intelligence at your fingertips through dynamic digital wine lists, inventory management, guest inclusion features, and wine discovery. CorkGuru today launched recently launched a digital wine platform blending the thrill of exploration people experience in wine label tracking apps with inventory management and business intelligence. The result: deeper, more profitable wine programs for restaurants, more tailored selections for guests, and guidance on new experiences to seek out. The Pittsburgh-based company is already established with several top restaurants across the country, including the award-winning Bistecca Steakhouse & Wine Bar at the Meadows Racetrack in Pittsburgh and Chef Matt Harris’ Tupelo in Park City, Utah. The platform now launches more broadly, including a mobile app for guests. “Restaurants often say ‘paper works’ when it comes to their wine lists, but there’s so much more we can unlock for both restaurants and guests,” said Danielle Gillespie, founder and CEO of CorkGuru. “Typical wine lists can’t capture the moment a guest, craving a full-bodied cabernet, opts for something else because the price point is too high. Smarter wine lists can help restaurants guide guests to the experiences they crave, and those they don’t yet know about.” Building smart wine cellars Beverage programs used to drive restaurant profits. However, some reports indicate sales have slowed over the past few years, and restaurants now need to get smarter about managing lists and inventory to recapture that value. CorkGuru helps restaurants control this important revenue stream and improve the guest experience through: Wine Cellar Builder – a web-based portal for real-time inventory management Tableside tablet wine lists with dynamic wine descriptions and label images Wine list data and business intelligence through a partnership with Upserve’s Breadcrumb POS Simplifying wine ordering According to a recent Boston Consulting Group survey, more than one-third of restaurant customers rank digital sources as the most influential for discovering restaurant information, and nearly 60 percent have downloaded one or more restaurant apps. CorkGuru helps restaurants cater to these more digitally-empowered guests through: Scrollable and searchable wine entries on tableside tablets based on taste, color, varietal, preferences and food pairings Mobile app allowing guests to locate their favorite wine nearby, build a profile and explore new varietals Special wine promotions, news and invitations from favorite restaurants “How many times have you been at a restaurant in a position to order wine, but not sure what you want, then feeling pressured to order, you default to something you know, rather than try something new,” said Gillespie. “There are too many good wines and interesting pairings to get stuck in this habit. CorkGuru aims to break guests free from the wine echo chamber.”  

In this episode with Daniel Souder, we discuss: Having the courage to lead. Getting out of your comfort zone.  How you know when you're ready to lead.  Exposing yourself to food and beverage in order to really learning.  Being a person of value by becoming a specialist.   Treating people like individuals. The significance of creating a niche in a market.  How being physically fit is just as important as being mentally fit.  To grow from as an organization you need to grow from your core.  Establishing yourself in growing communities. If something is not possible. Make it possible. Blaze a path. Not only buy food locally but doing all business locally.  Student of Miami University, and Level 2, Certified Sommelier, Daniel Souder came up in Cincinnati, OH. Today, Souder is a sommelier-turned-restauranteur, serving as Co-Owner of  Cincinnati's Pleasantry. Show notes… Favorite Success Quote or Mantra. "Leadership is scares because few people are willing to go through the discomfort required to lead." Today's Sponsor   Gusto-  "The best payroll, benefits, and HR for the small business owner." It is time to let Gusto do the heavy lifting. Sign up today, and once you run your first payroll you'll get 3 months FREE on Gusto. Click Here to get started.   bentobox- Bring your restaurant's hospitality online with BentoBox. Get in touch to learn more and save up to $1500 on initial setup when you mention Restaurant Unstoppable. Click Here to get started   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Sense of control. Structure. Routine. What is your biggest weakness? Admitting that he has weaknesses. What's one question you ask or thing you look for during an interview? Hire personality and people who are willing to learn. What's a current challenge? How are you dealing with it? Saturation of the market. Grow a little everyday. Share one code of conduct or behavior you teach your team. Do it right the first time. What is one uncommon standard of service you teach your staff? Create a regular by starting a conversation. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM  Tribe of Mentors: Short Life Advice From the Best in the World. Tools of titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers.  The 15 Commitments of Conscious Leadership: A New Paradigm for Sustainable Success. Share an online resource or tool. The Tim Ferris Show What's one piece of technology you've adopted in your restaurant and how has it influence operations? Reserve. Breadcrumb. Upserve. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? chill out due dillegence. Be proactive not reactive. Be present. Always be learning Contact Info pleasantryotr.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Daniel Souder for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

From her earliest days working in brick and mortar retail at Videosmith to her wild ride at GO Corporation to her first experience selling VHS tapes on the internet back at Videosmith, Rosie Atkins, the VP of Product Management at Upserve, talks about her path to product management and her role in building some of the earliest internet ventures, as well as the future of restaurant technology. Rosie talks about her experience as a founder, a product lead, and a manager with enthusiastic honesty.

You know that Labor cost is one of your restaurant’s biggest expenses alone without all the common employee abuses that happen every week in this business. When I started my first place, I had employees who’d clock in early and stand around. I had employees clock in co-workers even when they weren’t on the schedule and the list of potential losses go on an on. Until I put a stop to it! I often talk about the critical “Systems” that make your restaurant more money and more efficient. Well listen up because I’ll show you a few simple tools to drop points off your labor cost each week. In this episode I’ll cover: - A simple way to ensure that every employee work hour is productive time - How to zero in on your labor cost “Sweet Spot” - How to identify inefficient labor practices and quickly get back on track When I ran restaurants I was obsessed with profit and you should be too. A few systems will make all the difference between spinning your wheels and smiling all the way to the bank. Go out there and Rock Your Restaurant. Thanks for listening. Roger This episode brought to you by UPSERVE, the industries largest cloud-based Restaurant Management System.  Vital information you MUST HAVE to CRUSH IT in the Restaurant Business!! Free Demo @ www.upserve.com/restaurantrockstars

Whenever I come across a new system that makes a restaurant more money while enhancing the guest experience, I’ve got to tell you about it. So here goes: Uncorkd is a tablet based wine & beverage program that takes the intimidation out of wine & spirits for your customer. Its loaded with 100,000 different beverages, so I’m pretty sure you’re going to find your wine & beverage list included. Better yet, you’ll find descriptions of each wine, beer and spirit… tasting notes, pairings that complement your menu items and more all in an interactive touch or scroll on the screen. You know, when I ran restaurants, many of my staff were not wine drinkers, so it took plenty of training to get them comfortable making wine recommendations. Uncorkd gives your customer all the information they need to make an educated and enjoyable selection… wines, beers, single malts - you name it. You can see how Uncorkd adds entertainment and flair to your customer’s dining experience, while selling more product for your restaurant. Listen as I speak to Kyle Thacker from Uncorkd HQ, as he explains how Uncorkd can raise your sales and service. Its simple, quick and easy. Don’t miss the FREE DEMO at www.uncorkd.biz BTW… if you enjoy our Podcast and find that it helps you Rock Your Restaurant, please give us a review on iTunes and if you have an idea for an interesting episode, I’d love to hear it.. Just email me at roger@restaurantrockstars.com Thanks for listening. Roger This episode brought to you by UPSERVE, the industries largest cloud-based Restaurant Management System.  Vital information you MUST HAVE to CRUSH IT in the Restaurant Business!! Free Demo @ www.upserve.com/restaurantrockstars

In my last episode, my friend and fellow industry Pro Jaime Oikle of www.runningrestaurants.com suggested we ask our listeners for their most challenging questions. You responded and the Q & A session was super powerful. These questions apply to any restaurant and our answers will help you solve critical problems and significantly improve your operation. I think you'll really relate to the challenges these restaurant owners are facing - maybe you’ve had them yourself! Take a listen to Burning Restaurant Questions Part 2, and if you missed it, go back to last week's Episode Part 1. Today we cover: - Seating during your busy times and how to keep both the kitchen and dining room on track. - Tipping Policies and Gratuities for staff. As you know, this can be a contentious subject and its hard to keep everyone happy. and lastly - Alcohol Pouring and how to balance different customers wants and tastes. Need help on these topics and want to dig deeper, check out this all- inclusive mega resource www.restaurantrockstarsacademy.com Thanks for listening and l'll see you next time! Roger This episode brought to you by UPSERVE, the industries largest cloud-based Restaurant Management System. Vital information you MUST HAVE to CRUSH IT in the Restaurant Business!! For a FREE DEMO visit www.upserve.com/restaurantrockstars

Kristen Hawley is a San Francisco-based freelance writer and editor focusing on chefs and restaurants + digital and social technology. Like a lot of freelancers, she leads a fascinating life. She has worked on creative projects with OpenTable, the National Restaurant Association, TechTable Summit, SF's Nopa restaurant, SALIDO, Upserve, and more and has a background in traditional magazine publishing (Country Living, Delish). In 2013, she started the Chefs + Tech newsletter to share news, ideas, and trends in the restaurant+tech space combining her love of lifestyle, food, and restaurants with an understanding of the current technology landscape. And her newsletter has an unprecedented open rate of over 50%! It has opened up opportunities for her in the ever-evolving digital content and communications space. Kristen answers host and listener questions: What makes an interesting story? Why does a great story become mediocre after 6 months? How do you standout and be a leader in your industry? What is the best way to start a content strategy for your food startup? Does an article or mention in the New York Times matter in 2016? What questions can I answer about my food biz that will create valuable content (Hint: don't forget the small stuff!)? How do I educate my audience about why my product is better than the competition in a ethical way? What was it like working at Twitter? Selected links from the show: Chefs + Tech Kristen on Twitter Pop Sugar Tech

It's no secret that I'm an ambassador of Upserve and today we're going to be discussing 5 ways you can improve your restaurant by joining the Upserve family.   Joining me in today's discussing is Lindsay White, the Director of Customer Success for Upserve. Prior to building and directing the Customer Success Team at Upserve, Lindsay worked as a Director of Sales and Restaurant Relations for 7 years at OpenTable. Pre-OpenTable, Lindsay worked as chief dishwasher, bus-girl, GM, hostess with the most-ess, and Director of Operations for many of Boston's best restaurants, including the Barbara Lynch Group and L'Espalier.

Last time, we heard from a CEO about how startups can sell to big brands and enterprises. This time, Angus Davis, the founder and CEO of Upserve (fka Swipely) shares stories and tactics around selling to Main Street businesses. As a startup that sells to later adopters of technology or very small businesses, how do you think about product, marketing, and sales?   Angus also shares some lessons learned from an impressive entrepreneurial career that spans Netscape, TellMe (which he co-founded and sold to MSFT), and Swipely/Upserve.   We also go inside his management meetings, which are impressive and amazingly collaborative.   Follow Angus at twitter.com/angusdav and visit upserve.com to learn more.   Follow Jay at twitter.com/jayacunzo and check out his new weekly show for creatives and makers in business, Unthinkable, at Unthinkable.fm, soundcloud.com/unthinkablepod, or on iTunes at bit.ly/unthinkablefm