On Air

What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we're taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos.Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical), Dennis O'Brien (Owner, Gopher Heating and Air), and Lennox Territory Managers Darren Benson and Mike Prusha to unpack real-world financial wins, wake-up calls, and tools that help turn guesswork into growth. It's time to stop relying on instinct alone—get ready to lead with clarity.Don't forget to vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!ON AIR is a Lennox Learning Solutions Production.

What if the best salespeople aren't selling, but listening? In the second episode of our six-part Dealer Competencies series, we're talking Sales—because no matter how strong your product is, your box doesn't move until you earn the customer's confidence.Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.This isn't just another conversation about sales tactics—it's a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.Vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!ON AIR is a Lennox Learning Solutions Production.

Welcome to the first episode of our six-part Dealer Competencies series! We're kicking it off with Marketing—because before you can deliver great service, you need to get in the door.Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don't just generate leads, but generate trust.ON AIR is a Lennox Learning Solutions Production.

In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.ON AIR is a Lennox Learning Solutions Production.

In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you're a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!ON AIR is a Lennox Learning Solutions Production.

In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they're giving back to their community through the Feel the Love program and their plans for future expansion.

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services? Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a contractor-first approach by integrating online sales tools with dealer support. Tune in to learn how digital solutions can help you capture more leads, enhance customer trust, and future-proof your HVAC business. Plus, hear about the exciting innovations coming to Lennox LIVE 2025!

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Ennamorato, Tri-County Air Conditioning Sales Manager Matt Kale, and third generation co-owner Jeffery Overholt, the conversation explores how exceptional service and leadership go beyond just selling HVAC units.The panel shares insights on customer experience, team training, emotional intelligence in business, and the importance of community involvement—both locally and globally. Learn how defining expectations and staying committed to core values can create a lasting impact in the industry and beyond!

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insights from her extensive experience, her leadership philosophy, and the strategic initiatives Lennox is implementing to enhance efficiency, product availability, and customer experience. From leveraging technology and AI-driven forecasting to streamlining logistics and piloting same-day delivery services, this episode is packed with valuable takeaways for HVAC professionals. Tune in to learn how Lennox is shaping the future of supply chain operations and what it means for contractors and dealers in the field! On Air is a Lennox Learning Solutions Production

Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox' top dealers, Kettle Moraine, listen as Joe and Dave explore how investing in people can drive long-term growth and build a stronger business. From improving communication and offering fair compensation to creating growth this episode offers actionable tips for fostering a professional, engaged team.On Air is a Lennox Learning Solutions Production.

In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his personal favorites, like golf and true crime. Revealing a few unexpected surprises along the way, tune in for candid and unfiltered moments.On Air is a Lennox Learning Solutions Production.

In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing role of private equity, the impact of AI on customer service, and the need for continuous learning. Robert also reflects on his career journey with Dave and Joe, emphasizing the value of mentorship and the need to adapt to the industry's evolving future.On Air is a Lennox Learning Solutions Production.

With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They are joined by industry experts Doug Smiley and Clifton Beck, who discuss how to meet the 9% job growth rate projected over the next decade. This episode emphasizes the importance of clear career paths, mentorship, and a supportive work environment to help new hires envision long-term success.On Air is a Lennox Learning Solutions Production.

In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable processes can drive performance and boost customer satisfaction.  Award-winning installer Mark Dubois and Comfort Advisor of the Year Tom Schwartz share strategies for improving installations and sales. Tune in as we go back to the basics and explore ways to keep improving for team success.On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He shares useful insights on the opportunities and challenges residential contractors have when moving into commercial services. This is a must-listen for anyone looking for ways to build strong customer relationships.On Air is a Lennox Learning Solutions Production.

In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highlights plus the story behind the addition of the “Lightning Round” interviews. Listeners can look forward to a delightful mix of humor and wisdom, making it a perfect for both new and longtime fans. On Air is a Lennox Learning Solutions Production.

Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, all while balancing team development and design. Expect laughs as he talks about his love for classic rock, playful debates on pineapple on pizza, and funny family stories. Plus, he'll offer valuable tips on continuous learning and effective communication. Don't miss this lively opportunity to get to know Tim better. On Air is a Lennox Learning Solutions Production.

Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management roles. Tune in to hear his insights on product development and what's next for Lennox' future. On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave sit down with Tom Wainwright, an HVAC expert with 21 years at Lennox and a logistics background from the U.S. Marines. Tom dives into Lennox' distribution strategy, how technology and AI are reshaping the industry, and innovative stocking programs that boost dealer profitability. It's an episode packed with actionable insights you won't want to miss. On Air is a Lennox Learning Solutions Production.

In this episode, a panel of industry experts and Lennox dealers join Joe and Dave: Andy Reid from Burger King Air Conditioning, Kevin Bergson from Bergson's Heating and Air Conditioning, Henry from Half of Half Heating and Air Conditioning, and Mallory Mertz from Town and Country Heating and Cooling. They share innovative strategies for recruiting, hiring, and retaining employees, dive into lead generation and marketing tactics, and discuss achieving operational excellence. Don't miss this episode. On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave dive into the digital revolution with two experts: Victoria Cowin, Director of Digital Experience/eCommerce at Lennox Residential, and Michelle Billodeau, Director of Business Development at ServiceTitan. Tune in as they discuss evolution of digital tools, the game-changing benefits of field service management systems for HVAC dealers, and the exciting new Lennox-ServiceTitan partnership that's set to launch in 2025.  

Join Chris Drury, Vice President of Sales for Lennox Commercial HVAC, as he deep dives into the strategies that drive commercial HVAC success. With over 20 years in the HVAC industry, Chris discusses the importance of influencing design and specification, and the pivotal role of serviceability in maintaining long-term customer relationships. Whether you're a contractor looking to diversify into commercial HVAC or seeking to optimize your existing operations, this episode is packed with valuable insights and practical advice. For more information about what you heard on this episode:Lennox Evaporator CoilsLennox Reclaim ProgramOn Air is a Lennox Learning Solutions Production.

Join Vice President of Sales for Lennox Commercial HVAC, Chris Drury, as he shares his professional and personal life, exploring what drives him, his favorite movies, and the advice he'd give to his younger self. Chris shares his insights on handling stress and competition, his admiration for classic sci-fi and martial arts films, and the importance of embracing opportunities and taking risks. Whether you're a fan of quick, insightful conversations or looking to learn from an industry leader, tune in to gain wisdom and practical tips. ON AIR is a Lennox Learning Solutions Production. 

Join Mallory Mertz, owner of Town and Country Heating and Cooling Company, and Matthew Samuel, Lennox District Manager of Kansas City, for an insightful discussion on the determination needed to drive growth in your business. Mallory's inspiring journey from part-time receptionist to successful business owner exemplifies resilience, boldness, and the critical role of a supportive, open workplace culture. Discover how challenging norms can lead to creating a successful and inclusive business. Whether you're an installer, service tech, office staff, or a business owner, don't miss this opportunity to learn valuable lessons for your own journey in the HVAC industry. For more information about what you heard on this episode:Lennox Air Handler ON AIR is a Lennox Learning Solutions Production. 

How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don't miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth.For more information about what you heard on this episode:Lennox Air HandlerLennox Reclaim Program2025 Refrigerant Transition ON AIR is a Lennox Learning Solutions Production.

How can you inspire your employees to become continuous learners, enhancing both their personal and professional goals? Join Joe and Dave as they engage with Jeff Blemke, Owner of Ultimate Air, Inc. Jeff shares his inspiring journey from working in his family's HVAC business to leading Ultimate Air, Inc., underscoring his distinctive leadership style and company culture. Drawing from his experiences with various leadership approaches, Jeff reveals how he aims to uplift and empower his team. He discusses his strategic shift from seeing his company as just an HVAC provider to embracing a broader role as an indoor environment company, emphasizing the critical importance of setting the right customer expectations. Tune in to gain valuable insights on fostering continuous learning, effective leadership, cultivating company culture, and evolving your business identity.ON AIR is a Lennox Learning Solutions Production. 

Join Joe and Dave as they engage in a dynamic conversation with Founder of Standard Air Conditioning, LLC. Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning's dedication to customer-centric values and innovative service practices that you can apply to your business today.For more information about what you heard on this episode:Lennox Air HandlerLennox Reclaim Program2025 Refrigerant TransitionON AIR is a Lennox Learning Solutions Production. 

How do you turn imperfections into opportunities? Our guests, Tony Cava, Boston District Manager for Lennox, and Shawn Dougherty, Owner of Joyce Cooling and Heating Inc. share their unique paths into the HVAC industry. Shawn shares the importance of focusing on employees and customers, and the value of innovation and positive mindset. Whether you're an industry veteran or just starting out, tune in to hear how these leaders make the best of their circumstances. For more information about what you heard on this episode:Lennox Evaporator CoilsON AIR is a Lennox Learning Solutions Production. 

Join Joe and Dave as they dive into the world of small business challenges with Shawn Kanungo, renowned innovation strategist and author of 'The Bold Ones.' Shawn unravels the complexities of staying ahead in today's ever-changing landscape, especially for those in the HVAC business. From the transformative power of technology to the timeless importance of customer connection, Shawn delivers invaluable wisdom and actionable advice. Tune in and discover why being bold isn't just about being fearless—it's about embracing change with confidence.,For more information about what you heard on this episode:Lennox Reclaim Program2025 Refrigerant TransitionON AIR is a Lennox Learning Solutions Production.

Join Joe and Dave as they chat with Michael Goater, COO of Environmental Heating and Air Solutions in California. Michael shares insights into mindset, and how thoughts affect feelings, behaviors, and results. Michael delves into the exploration of mindset programming, emphasizing the importance of identifying and reshaping ingrained beliefs, particularly surrounding topics like money and success. Drawing from personal experiences and societal conditioning, this episode will challenge you to reevaluate your perspectives and recognize the transformative potential of mindset mastery. Tune in to hear practical advice on how to assess and improve your mindset, your life, and your business.For more information about what you heard on this episode:Lennox Reclaim Program2025 Refrigerant TransitionON AIR is a Lennox Learning Solutions Production.

Join Joe and Dave as they delve into the art of negotiation with renowned author and former FBI negotiator, Chris Voss. Tune in as Chris shares insights from his bestselling book “Never Split the Difference: Negotiating as If Your Life Depended On It”, offering practical strategies that can be applied to everyday interactions. Chris shares the key principles behind effective negotiation. Drawing on his experiences, he highlights the critical role of empathy and tactical communication in diffusing tense situations to achieve positive outcomes.  Learn valuable insights into the psychology of persuasion and the power of active listening. Listen now!ON AIR is a Lennox Learning Solutions Podcast.

Join Joe and Dave as they chat with Steven Litt, President and CEO of DeHart Plumbing, Heating, and Air Inc. Steven discusses his journey in developing people, citing his initial lack of industry knowledge and subsequent success through learning and teamwork. He reflects on the challenges of cultivating a culture focused on personal and organizational growth within a traditionally rigid environment, highlighting the importance of conviction and perseverance. Despite encountering resistance and setbacks, Steven emphasizes the value of continuous improvement and fostering a supportive work culture. He shares insights into managing change, including the need for patience and consistent communication. Tune in to learn the importance of personal growth both inside and outside of the workplace.  #LennoxOnAirOn Air is a Lennox Learning Solutions Production.

Join Joe and Dave as they sit down with Ray Broman from Honey's Air and Solar and Elias Omar, District Manager at Lennox as they share the significance of strong partnerships in the HVAC industry. Ray stresses the importance of partnerships in driving success and profitability for HVAC businesses and his journey from outside sales rep to eventually acquiring Honey's Air and Solar, emphasizing the value of long-term partnerships and support provided by Lennox. Ray and Elias highlight the depth of partnerships beyond transactions, focusing on collaboration, support, and shared goals. Tune in to gain insights into the dynamics of HVAC business collaborations and strategies for success for manufacturers and distributers. #LennoxOnAir For more information about what you heard on this episode:Lennox Reclaim Program2025 Refrigerant TransitionOn Air is a Lennox Learning Solutions Production.

With the 2025 regulatory changes around the corner, Joe and Dave dive into the shift to A2L refrigerants and the implications for HVAC contractors and technicians.  Joined by experts Don Gillis and Chris Pyles from The Chemours Company, and Doug Smiley, Technical Training Manager at Lennox, the team discusses new nomenclature, the reasons behind the regulations, and how to talk with homeowners about the transition. Tune in as they explore how manufacturers are approaching the transition and what it means for technicians in the field. For more information about what you heard on this episode:Lennox Reclaim Program2025 Refrigerant TransitionOn Air is a Lennox Learning Solutions Production.

Tune in to discover the significance of leadership, adaptability, and collaboration in business transformation. Joe and Dave sit down with industry experts Wyatt Tucker, Owner of Parks Heating, Cooling, Plumbing, Herb Richardson, Charlotte District Manager for Lennox, and Kris Gafford, Territory Manager for Lennox. Wyatt reflects on his transition from new construction to HVAC residential replacement, discussing the challenges, pivotal moments, and support he received in the process. With insights from his peers, Wyatt emphasizes the importance of self-awareness, seeking guidance, and embracing positive change. Wyatt credits his father, peer groups, and partnerships like Lennox for helping navigate the shift while promoting the trades as a viable career path. #LennoxOnAirON AIR is a Lennox Learning Solutions Production. 

Join Joe and Dave as they uncover the remarkable journey of Danny Fox, managing partner at Greiner Heating, Air and Electric. Discover how Danny became a pivotal figure at Greiner, focusing on building people and fostering success for employees. Danny shares insights on coaching employees, emphasizing the responsibility each team member holds in contributing to the well-being of the company. Whether you're an entrepreneur, a team leader, or seeking inspiration, this episode offers actionable takeaways for building a successful business. #LennoxOnAir ON AIR is a Lennox Learning Solutions Production.

Do you think human resources impacts the success of a business? Join Joe and Dave as they discuss the crucial role of human resources in the HVAC industry with Lennox Human Resources (HR) professionals Barbara Kennedy, Baxter Krutsch, and Coty Franklin. Barbara, Baxter, and Coty explain the importance of onboarding as an ongoing process, aligning employees with organizational goals, and investing in employees as representatives of the company. Tune in to learn about the significance of implementing best HR practices to build a strong team and to strengthen the success of HVAC businesses. #LennoxOnAirOn Air is a Lennox Learning Solutions Production. 

Join hosts Joe Jones as they sit down with Quan Nguyen, Vice President and General Manager for Lennox Residential. Quan takes listeners on a journey through the evolution of Lennox LIVE, sharing insights into the history of Lennox Dealer Meetings, and the transformation into the dynamic event it is today. Quan emphasizes the goal of transparent communication in the well-attended Executive Panel, where senior leaders address dealers' tough questions with honesty. Whether you're a seasoned attendee or considering joining for the first time, this episode provides an inside look at the passion and dedication invested in making Lennox LIVE a must-attend event for HVAC professionals. Tune in now! #LennoxOnAirON AIR is a Lennox Learning Solutions Production. 

How do you make the right decisions when it comes to indoor comfort? Join Joe and Dave as they discuss the art of making good decisions for HVAC systems with homeowners, Lynn and Ken Sass, and President of Acosta Heating, Cooling, and Electrical, Lauren Acosta Huckleberry. Lauren's insights into customer relationships, setting expectations, and the importance of a reliable brand will resonate with both homeowners and contractors. Tune into discover the importance of addressing pain points with customers and making informed decisions.  #LennoxOnAirON AIR is a Lennox Learning Solutions Production.

How do you adapt to change in an ever-changing industry? Join Joe and Dave with guest Steve Pitlik, VP of Sourced Products at Lennox. Steve reflects on his diverse career experiences, emphasizes the importance of continuous improvement in one's career, and the positive impact of direct-to-dealer relationships. Tune in to discover best practices to approach leadership adaptability to change and customer-centric culture.ON AIR is a Lennox Learning Solutions Production. 

From attempting to cook Texas-style on the smoker to running with the bulls in Spain, tune into our BONUS Lightning Round with Joe and Dave and listen to VP of Sourced Products, Steve Pitlik. Discover Steve's family traditions, the first thing he bought with his own money, and the strangest meal he's ever eaten. Don't miss this episode to learn more about what skills Steve wants to improve upon in his career and the importance of stepping outside of your comfort zone. ON AIR is a Lennox Learning Solutions Production.

Ever wondered what fuels the heart of an industry leader? Join Joe and Dave as they sit down with Gary Bedard, President of Lennox Residential. Gary shares his incredible 25-year journey with Lennox, his leadership insights, and the focus on people that defines the core of Lennox's success. Tune in to discover the heartbeat of an industry leader and the culture that keeps it thriving.ON AIR is a Lennox Learning Solutions Production. 

Join Joe and Dave as they put Lennox President, Gary Bedard, in the hot seat for the Lightning Round BONUS episode. Discover Gary's career advice for his 20-year-old self, gain perspective on Gary's work-life balance, and his valuable insights into the skills everyone should have. Don't miss this episode to learn more about wisdom, must-reads, and the importance of relationship building.ON AIR is a Lennox Learning Solutions Production. 

Get ready for a fascinating conversation that goes beyond installations, diving into the challenges, surprises, and the genuine passion from a dynamic duo in the HVAC industry. In this episode, Joe and Dave talk with Rachelle and Ighor Martins from Air Experts to explore how they make connections with their customers that build trust and loyalty. They share their unique journey from different career paths, the unexpected turn that brought them into the industry, and how they've become a powerhouse team. ON AIR is a Lennox Learning Solutions Production. 

Do you have the right strategies to drive sales and increase profitability? Join Joe and Dave with guests Gary Oetker, renowned business coach and Debra Seekins, Director of Sales for Sourced Product at Lennox as they discuss best practices for assessing company performance. Gary and Debra highlight the importance of establishing structure, maintaining financial accountability, and the value of integrating processes to execute strategic plans effectively. Debra discusses her experiences implementing Gary's teachings into her former HVAC dealership, stressing the importance of continuous learning and training, and setting business goals. Tune into this episode and gain understanding on ways to make an HVAC business have long-term success. On Air is a Lennox Learning Solutions Production. 

Have you ever wondered what ignited the spark that led Alok Maskara to be the leader he is today? Tune into our BONUS Lightning Round episode with Joe and Dave and listen to Alok provide a glimpse into the world of leadership, shares his personal interests, and what business venture he would invest in if given one million dollars. Don't miss this episode to learn more about leadership, HVAC, and the art of balancing work and life. On Air is a Lennox Learning Solutions Production. 

Ever wondered what goes on behind the scenes in the HVAC industry and what the future holds for it? ON AIR is celebrating our one-year anniversary by bringing back Alok Maskara, the CEO of Lennox. Listen as Alok shares takeaways from his hands-on experiences, visionary insights into the future of customer experience, and why the direct-to-dealer model is a game-changer. Alok also reflects on his first year as CEO and his vision for the future of HVAC excellence. Buckle up and tune in for an exclusive peek into the world of the HVAC. On Air is a Lennox Learning Solutions Production. 

In a world where digital marketing is constantly evolving, how do you stay ahead of the curve and attract tech-savvy homeowners? Join Joe and Dave as they chat with Patty Arellano Tolotta, Lennox's VP of Marketing and Digital. She'll share her personal marketing journey, discuss the importance of branding, digital marketing and how Lennox's full suite of services help dealers thrive in today's market.On Air is a Lennox Learning Solutions Production.

How can you regain your true self when you've lost it in the pursuit of success? Drawing from his experience as the 49ers' Why Coach, Paul Epstein, best-selling author of ‘The Power of Playing Offense', former NFL and NBA executive, and motivational speaker, delves into the core of motivation, urging us to master our inner game before we can conquer the outer world. Discover the secrets to aligning your values, beliefs, decisions, and actions in pursuit of your purpose, and learn how to inject more passion and curiosity into your life. Whether you're a seasoned leader, an aspiring entrepreneur, or someone simply yearning for personal growth, Paul's wisdom provides actionable takeaways that will resonate with you.Order Paul Epstein's latest book now: 'Better Decisions Faster: Unshakeable Confidence When You Need It Most'.On Air is a Lennox Learning Solutions Production. 

How do you make decisions to help build relationships with your homeowner? Our special guest, Hillary Semmelman, a researcher, specializing in Home Comfort and Senior Vice President, Client Partner at Decision Analyst, unveils the valuable insights gathered from the American Home Comfort Study. Discover how homeowners' purchasing behavior varies between emergency situations and planned replacements, and why indoor air quality has become a significant trend in the wake of COVID-19. Join Dave Chatmon and Joe Jones, as they explore the critical role data plays in helping HVAC contractors better understand their customers' needs and preferences.On Air is a Lennox Learning Solutions Production. 

How do you make homeowners recognize the value in their HVAC investments? Our guest today is Valerie Mastalka, Director of Loyalty and Promotions at Lennox. She will share effective strategies for contractors, comfort advisors, and technicians to communicate value clearly. The hosts discuss the challenges of an inflation-driven market and highlight the increased value of HVAC equipment. They expand how rebates, incentives, and the Inflation Reduction Act can assist in pre-educating homeowners and presenting tiered options. Training and resources are highlighted for their crucial role in empowering comfort advisors to convey value to customers effectively.On Air is a Lennox Learning Solutions Production.