Podcasts about deep listeners

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.

Oscar Trimboli is a marketing and technology industry veteran who consults to multinationals with a quest to create 100 million Deep Listeners. Over 28,000 people have contributed to his research about listening. Oscar describes how he learned to listen deeply and consequently improve organizational performance including shortening meetings. He shares useful insights and questioning techniques, demonstrated as he prompts Sophie to hone her own skills. Oscar is the author of “How to Listen”, and host of award-winning podcast “Deep Listening.”     KEY TAKEAWAYS   [03:01] To avoid drawing attention to himself, Oscar starts to ask people questions and be very curious.   [04:10] Oscar learned to watch and listen for signs playing cards with international students at school.   [06:58] Following his father's advice, Oscar becomes an accountant, but his boss steers him to coding.   [09:17] “Which customers have you listened to?” Oscar asks engineers when developing new products.   [11:40] If people want to join Oscar's team they are tasked to bring back a new insight about customers.   [14:11] Before becoming CEO, Satya Nadella was in a Microsoft division which was customer-focused.   [14:54] A concerning interaction with Oscar's VP ends up with him being asked to code how to listen.   [16:45] Oscar audits a meeting starting to encode his observations and build his research database—now at 27,000--and listening materials.   [18:29] Researching non-therapeutic listening, Oscar discovers no commonality of approach.   [19:13] Observing interactions, Oscar starts counting the number of questions, types, and length.   [20:37] Good meeting hosts have empathetic curiosity to understand other people's perspectives.   [22:48] Deliberate listening and questioning techniques can shorten meetings by several hours a week.   [23:55] Assessing appropriate use of open-ended questions and biased questions.   [26:00] Oscar believes many leaders operate from a place of unconscious bias vs dialogue and outcome.   [26:55] Oscar notes that Sophie's question is long and complex and advises her to break it down to improve understanding.   [28:44] Oscar answers Sophie's reworded question, explaining the five levels of listening.   [30:10] People only voice 14% of their thoughts, so the most important elements may be left unsaid.   [32:02] The importance of silence—appreciated more in indigenous cultures and Asian countries.   [33:45] The Bias Assessment: Oscar says 3 is half of 8 and shows he is correct!   [35:16] Using the Harvard Association Bias Assessment to help combat our assumption filter.   [37:40] Interrupting skillfully and elegantly—but not cutting someone off—can be a powerful listening technique.   [39:19] The question to ask at the beginning of a conversation to create common direction and shorten the meeting.   [43:15] How referring periodically to the question acts as a compass and tracks progress.   [44:08] How this listening compass gives permission for adjustments and shortens meetings.   [45:14] Oscar wonders if Sophie could shorten her question to one sentence.   [46:01] Sophie's second question is short and direct, possibly too direct?   [47:03] Oscar shares the 1:25:900 rule, Sophie incorporates context, revising the question a third time.   [48:34] How leaders can hone their question skills, recognizing different orientation and perspectives.   [51:57] We have a listening battery with finite capacity. Ensure you recharge it or postpone the next meeting.   [53:29] The importance of carving out time between and before virtual meetings.   [55:05] IMMEDIATE ACTION TIP: Before you go into a virtual meeting, use three minutes to charge your listening battery by listening to music. The music tempo should match the outcome you want. At the same time, get out of your chair, go for a walk.     RESOURCES   Oscar Trimboli on LinkedIn Oscar's website Oscar's book “How to Listen: Discover the Hidden Key to Better Communication” To explore your listening barriers www.listeningquiz.com     QUOTES (edited)   “Which customers have you listened to to form your opinion?”     “When you are the speaker, quite often what you say and what the listener hears is at the intersection of what's going through their mind. What you said and what you say may not be heard by them because they're processing this in a completely different way.”   “A good host will get everybody to listen to them. A great host will get everybody to listen to each other.”   “It's about empathetic curiosity to go “Can I seek to understand their perspective just a little longer?” because when I do, I may see horizons, I may see opportunities, I may see perspectives that I've never envisaged before and this only happens when you explore through questions.”   “If you ask questions with more than eight words, typically it is going to be a biased question. If you ask questions with less than eight words, typically it is going to be more open-ended.”   “So the five levels of listening: first is listen to yourself, next, listen to the content, what they say, what you sense, and what you hear.”   “So typically someone will speak in a range of 125 to 150 words per minute, but they can think nearly nine times faster. They can think of 900 words per minute. So the very first things they say is 14% of what they think and what they mean. So it means that most conversations have 86% of the conversation not said.”   “In high context cultures….silence is a sign of wisdom, respect, and authority. Silence is a magnet that draws out what's missing in the conversation.”   “If we're conscious of silence, we can draw out more of what's unsaid, because silence is that great universal cross cultural magnet that helps all of us listen.”   “What would make this a great conversation?”   “Hanging on every word doesn't make a good listening. Interrupting skillfully, professionally elegantly can be as powerful a listening technique. Most people confuse listening with therapy, where you have to be silent the whole time.”   “Managers get results when they're present. Leaders get results when they're absent.”  

In today's episode, I chat with Oscar Trimboli, author, host of the Apple award-winning podcast, Deep Listening, and a sought-after keynote speaker. Oscar is on a quest to create 100 million Deep Listeners. He's passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide, and has interviewed over 100 of the most diverse workplace listeners, including air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners.In this noisy era punctuated by an infinite number of disruptions, we dove straight into the power of active listening, asking relevant questions such as:What's the difference between active listening and deep listening?What's the cost of not listening in the workplace?And if we're programmed to be distracted, what does the research sayabout becoming a better listener?This is one of those podcasts I'll return to again and again. Each time taking in a deeper layer, as Oscar sprinkles wisdom throughout. And it's a must-listen for anyone looking to improve leadership, management, and of course, listening skills. Above all, it was a really fun discussion, and I hope you enjoy our conversation, as much as I did recording it.Oscar TrimboliOscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners.Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.LinkedInWebsiteThinking Inside the BoxConstraints drive innovation. We tackle the most complex issues related to work & culture. And if you enjoy the work we're doing here, consider giving us a 5-star rating, leaving a comment & subscribing. It ensures you get updated whenever we release new content & really helps amplify our message.LinkedInInstagramTwitterWebsiteApple PodcastsGoogle PodcastsSpotifyStitcherPocket CastMatt BurnsMatt Burns is an award-winning executive, social entrepreneur and speaker. He believes in the power of community, simplicity & technology.LinkedInTwitter

Welcome to an interview with the author of How to Listen, Oscar Trimboli. Effective communication is not all about eloquent speaking. The key sits on the ability to listen and how you react and respond to what you hear. As Oscar said in the episode, “The difference between hearing and listening is action”. In this episode, we discuss what good listening and communication is. We also highlighted the impact of good listening in your career, organization, and personal life. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced first-hand the transformational impact leaders and organizations can have when they listen beyond the words. He consults with organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what's unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Get Oscar's book here: How to Listen: Discover the Hidden Key to Better Communication. Oscar Trimboli Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

SPECIAL RELEASE EPISODE: This is a replay of a recent Entrepreneur Masters Series webinar recorded on February 22 with guest expert Oscar Trimboli, on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. The Entrepreneur Masters Series ("EMS") with The Real Jason Duncan is a 90-minute live webinar series designed to bring high-value content that is practical and tactical for today's successful entrepreneurs. Twice a month I bring in a top expert in areas related to entrepreneurship, leadership, sales, or financial literacy. It is a masterclass on specific topics related specifically to growing and building entrepreneurial companies. Each episode is conducted live on Zoom. Each episode is also released as a special episode of The Root of All Success podcast, which is an internationally syndicated podcast on the C-Suite Radio Network hosted by me, The Real Jason Duncan. Register for the next EMS for free at therealjasonduncan.com/ems We all know that sales negotiations between buyers and sellers ideally lead to the deal being closed in a way that both parties can appreciate. However, what are the do's and don'ts of said negotiations, and how do we get the most out of the conversation? Erich Rifenburgh has extensive training and practical negotiation experience that he is ready to share with YOU. Tune in to this live webinar for an immersive master class that will have you owning your next negotiation. Oscars's Social Media Links: https://www.linkedin.com/in/oscartrimboli/ Love the show? Subscribe, rate, review & share! https://therealjasonduncan.com/podcast This episode is sponsored by Dubb. Up your email game and make videos that convert! Get two free weeks and 50% off your first two months with this link: therealjasonduncan.com/dubb Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Strategy Skills episode 332, an interview with the author of How to Listen, Oscar Trimboli. Effective communication is not all about eloquent speaking. The key sits on the ability to listen and how you react and respond to what you hear. As Oscar said in the episode, “The difference between hearing and listening is action”. In this episode, we discuss what good listening and communication is. We also highlighted the impact of good listening in your career, organization, and personal life. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced first-hand the transformational impact leaders and organizations can have when they listen beyond the words. He consults with organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what's unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Get Oscar's book here: How to Listen: Discover the Hidden Key to Better Communication. Oscar Trimboli Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures worldwide. He has interviewed over 100 of the most diverse workplace listeners, including Air traffic controllers, deaf and foreign language interpreters, hostage negotiators, and spies as part of researching world-class listeners. Over 14,000 people have contributed to his research about what gets in their way when it comes to listening Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults to American Express, AstraZeneca, Google, HSBC, Montblanc, PwC, Salesforce, Sanofi, and Siemens. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. He will be playing Lego with one of his four grandchildren on the weekends.

IN EPISODE 117: Listening is a skill, a strategy and a practice -- and it's something we often get wrong. In Episode 117, Oscar Trimboli teaches us how to listen deeply for what is unsaid. We explore five levels of listening, identify four listener behaviors that interfere with understanding, and lay out specific techniques to improve our listening superpowers. Oscar presses Joe on his own listening habits and hang-ups, and they discuss the surprising discoveries that Oscar has made after studying listening for almost three decades. After listening to Oscar, you'll never listen quite the same again. ABOUT OSCAR TRIMBOLI: Oscar Trimboli is on a quest to create 100 million Deep Listeners. He's the host of the Apple award-winning podcast Deep Listening, has worked for and with some of the most admired brands in the world and is the author of How to Listen: Discover the Hidden Key to Better Communication. LINKS: Website: https://www.oscartrimboli.com/ Listening quiz: https://www.oscartrimboli.com/listeningquiz/

Oscar Trimboli: The sophisticated and paradoxical power of deciding if and when to listen. G'day, It's Oscar, and today we have a question from a Deep Listening Ambassador in Japan. Shaney: Hi Oscar. This is Shaney from Tsukuba Ibaraki, Japan, and my question is about listening as a leader. Do you have any suggestions about how to continue to listen deeply as a leader when you tend to receive comments, suggestions, and ideas from so many people all day every day. It can be quite surprising for people who are new to leadership positions to realize just how much time leaders spend listening to people and how tiring it can be when the fourth or the eighth person in a day asks you if you have a minute and then launches into a rant or a criticism or a suggestion of how to improve something. Listening is so very important to leadership, but it can also be really, really hard to listen to comments and suggestions all day long, especially because you feel a personal obligation to fix the problems that people bring to you.   Oscar Trimboli: Thanks, Shaney. This is a wonderful paradoxical and universal question independent of organization, culture, location, or country. My favorite kind of question, if you like Shaney, have a question about listening in the workplace, email  podcast@oscartrimboli.com This question, it's a question about choice and timing. It could be about when to listen and when NOT to listen. It's also a question about attention and your listening batteries. When it comes to your listening batteries throughout the day, you need to check and notice what's your battery level right now is a green, yellow, red. You need to check what color your listening battery is before you start listening. Something I learned from James Clear in episode 67, advice is often context dependent. Shaney, I'm going to avoid giving you advice here as James points out questions can help you navigate beyond the context. Let's listen to how James explained it.   James Clear: And one of the women that as a reader of mine and I talked to as I was working on the book, she lost a lot of weight, and she had this really great question that she carried around with her. Questions are often more useful than advice in the sense that advice is very context dependent. It's like, "Oh, it works in this situation, but what if you find yourself in a different situation now it doesn't apply as much." And the question that she carried around with her was what would a healthy person do? And so she could go from context to context and sort of have that question to reinforce the identity. That's actually in many ways, more useful than having a good workout program or a good diet plan because that you can only do once. But no matter where you're at, you can ask what would a healthy person do?   Oscar Trimboli: Shaney, I'll share with you four types of questions, four categories of questions for groups of questions that have helped my other clients. It's important to understand that the question you are asked is very, very common and it's amplified when you're in a leadership role. The categories of the four questions are what, when, how, and who. Let's start with WHAT. What would make this a good conversation? What would make this a great conversation? What would make this an effective conversation? What do you want from this conversation? In the book, how to listen, we cover off the use of this question throughout the book, creating a listening compass for you and the other participants. It's a great way to hack the conversation to make it much shorter for you and for them. The reason we want to ask a WHAT question right up front is you want to understand the context for them and for you, because shortly I'm going to invite you to make a choice about when you should think about answering this question, Shaney. So let's move to WHEN Here's a group of questions to think about. When is the best time to discuss this with you? When is the best time for us to discuss it? And finally, although I'd love to discuss it right now and listen to you, I don't think I can effectively listen to what you want to achieve in this conversation. Can we discuss this at another time? Professor Cal Newport is very particular about the value he places on his time. And rather than dealing with each individual and their specific question, request feedback experiment, he encourages each of his students or peers to attend a regular weekly meeting. In that meeting, everybody can bring their request or their question along. He does this for three very specific reasons. 1. he has a defined time and more importantly, a defined process for dealing with these random rants, as you call them, Shaney, or the feedback or any of the other issues he's dealing with. He's placing them in space, time, and context where he can arrive with his listening batteries fully charged. 2. he creates the environment where others can participate. Others can listen to the range of questions that Professor Newport is asked, as well as listening to the way he thinks about answering these questions. 3. he thinks about his time being multiplied in a group context with many of the participants either self-solving when hearing others' answers, resolving their question with other participants, helping them in doing so. Newport is building a culture of mutual support. He's making himself independent of the process, and ultimately Newport explains how he would approach thinking about the issue rather than his recommendation to the other person or group about how to solve the issue. Shaney, one of the things I invite you to think about is if you feel like you need to fix, give them a simple framework to think it through rather than giving them an answer. In adopting this approach, Newport creates a sustainable listening process ensuring his listening batteries are fully charged before arriving at this regular meeting, whether it's face to face or virtual. Shaney, back in episode 61, when I discussed this issue with Professor Stefan Van der Stigchel from Utrecht University, he's written multiple books on the importance of attention. He reflected on his more direct approach when students or peers approached him with a question.   Stefan Van der Stigchel: People come into my room when I'm on my work quite often to ask me questions or to talk about a certain experiment. And of course, when you're in your working environment, they're things are not always positive, right? What I've tried to learn is that communicate to, if people enter my room to say, this is not the right moment. I cannot listen to you. My mind is not open, my working memory is full, I'm worrying about something. And I've started to realize that people actually appreciate that if you say it in the past, there are too many occasions in which I was claiming to be listening and they ask me questions and I just noticed my mind is somewhere else. My mind wandering about the meeting before, and then I simply have to admit that I have no idea what they're talking about. And that's quite embarrassing and it's frustrating what I've learned from my peers that there are people who can acknowledge that they can acknowledge if somebody walks into the room, ask them a scientific question, please, not now. It's good to have a culture and in a work environment when you can admit that although I might be looking at you right now, I am honestly not listening. And this is not due to you. You're very interesting and you're probably a very interesting question. But what's happening to me right now is that my mind is wandering, and I'm not ready to receive your information. Again, my environment, people have to learn that's a possibility and that they can come back at a later time, but it's not something personal. Previously what happened to me is that I was sort of almost afraid to tell the other person because I was afraid that they were going to take it personally, right? That you are not interesting to me. And I try to make sure that it's not about them, but it's simply that the current situation is for some reason not appropriate.   Oscar Trimboli: Shaney, when thinking about the WHEN of listening, the most generous thing, the most sustainable outcome for you, and the person asking the question, the rant, the person wanting to bounce something off you. The most generous thing I think you can do is NOT listen. When you're listening, batteries are drained when they're moving from yellow to red or from red to black. It doesn't help them, you or the organization you lead by listening, transactionally, listening superficially, bouncing between level one and maybe level two, listening for symptoms rather than moving between level two, three and four and listening for systemic implications. Listening is a skill, it's a practice, it's a process and ultimately a way to impact systemic change in a sustainable way for the organization you'd lead. As I mentioned earlier on, Shaney, the question you pose is a universal leadership issue. It's a common question my clients ask me. This is an interview with Katie Burke, who is the leader of people and culture at HubSpot, an organization where she's responsible for 6,000 employees globally. In this interview with Shane Metcalf, Chief People Officer for 15Five an employee engagement software company from June 21, it was called Reviving the Art of Listening with HubSpot's Katie Burke. Listen carefully as Katie describes how she manages her energy to make a bigger impact with her listening. Notice how she conserves her listening batteries and shares the difficult and draining parts of listening with other leaders and members of her team.   Katie Burke: In my own journey on this front, I think a few things that have really worked for me, I got some really tough feedback my first few years as CPO that I was distracted and I was, and it was because I was trying to be everywhere at once and be all things to all people. And so the biggest tack for listening that I know is I say NO to almost everything, including I don't get a ton of energy from doing one-on-one coffee chats with people. I've just learned over the years. I feel like I'm saying the same thing over and over again. And also just I got emotionally worn down. It was just tiring. And so I don't do our new hire welcome as a group anymore because it just felt a little tiring. And then I don't do a ton of coffee chats both internally and externally. And the reason I don't do that is not because I don't enjoy doing that occasionally, it was because it was starting to really interfere with my ability to listen and be a great leader for my team. Great listening actually starts with being intentional around what you say no to. So you can be present for the people in your org and be the best leader possible when you're there.   Shane Metcalf: It's so interesting around our own energy management, our own state is going to dictate are we able to listen? Especially HR is often the punching bag in an organization because HR people, we are the recipient of so much feedback, positive and negative, humans get flooded with emotion. When we're in a fight or flight state, there's a physiological change that happens in our ears and we actually stop listening. What I'm hearing from you is you needed to set boundaries and create the experience for you to do work that energizes you so that you could actually listen.   Katie Burke: I personally think there should be much more discussion for CHROs, for HR business partners, for anyone who bears the emotional breadth of an organization, of talking about how I think people talk a lot about self-care and break and rest. Those are all great, but don't get to the core fix. And I think what I had to learn is I have to actually just be really disciplined around my schedule because it creates space for me to do the things that I know make me a better listener. And for me, that's getting outside once a day, getting my run in the morning. I'm a much better person, leader, manager, you name it. If I get outside and get a workout in. And then the other thing is just being intentional around what gives you energy and being honest about that. I grew up very much a people pleaser. It was a really hard habit for me to break, and I don't think people love that. It's my habit. I've had to get really comfortable with the fact that it is the only thing that allows me to keep listening, to HubSpotters and being a good leader for my team.   Shane Metcalf: It's a worthwhile process for all of us to check in. Am I actually in a state where I can listen? Because I've gone through this, I've gone through periods where I'm like, I don't want to hear any more feedback. I'm sick of it. People just complain. We're never going to make people happy. I'm in the pretty negative state and then I have no receptivity to actually listen to what my people are saying and anything they say will probably be viewed through that lens of I don't want to hear it.   Katie Burke: Agreed. I've also just had to say no. There are times when I think taking a meeting does you want to listen to someone. If you're not, there is actually a bad use of both of your time. And so one of the things I've said to some people is. Hey, I'm actually not in a great spot to really have the conversation I think we need to have, and so I need to wait until tomorrow. I need to wait until I'm in a better spot or I think someone on my team is better suited to have this conversation given that they can really understand and empathize where you are because I think when people are in an acute state, they need someone to listen to them a 100%. I need to be honest if you're not there. The other thing is just that's where I come back to you're not going to make everyone happy. I used to hold myself to a really high bar. I wanted to think that everyone who, if we had a tough meeting to listen to people that everyone would leave saying like, "Wow, our people operations team is great." What I've started doing is now leaving those meetings where the goal is just to make people feel heard, not to make them feel better, just to make them feel heard. That takes some of the pressure off because the other thing is I'm a bias for action person. I tend to lean into how do we solve things? It takes the pressure off to solve it because my only job there is to be present to what they're feeling.   Oscar Trimboli: Shaney, the most impactful, sustainable, and generous listening could be when you choose NOT to listen in that moment, reacting and trying to fight the urge to fix, kind of showing up like the shrewd listening villa from our listening quiz, becoming conscious that your ego wants to fix, solve, and answer. It's great in the moment, but it doesn't drive systemic change. Create a phrase that works for you. The four A's at this point, ask, acknowledge, assess, and agree. Ask what would make this a good conversation or outcome? Acknowledge their point and issue or even question, or problem Assess when is the most effective time for a sustainable, impactful discussion? Agree, when or who to meet with to progress it. Shaney, we've covered the what and when. I just want to quickly talk to you about how and who. These additional categories of questions are really useful when the conversation happens. First, let's talk about HOW. How would you like to discuss it? How will we allocate our time exploring the past and the future? How long have you been thinking about this? How will we know if we've made progress? Let's move on to the WHO Who else noticed this issue originally? Who else does it impact? and Who needs to be involved in discussing or resolving it? Shaney, to make this very practical, very pragmatic, and actionable for you. My go-to question for the random rant, the curious question, or the feisty feedback, What would make this a good conversation for you? They will either tell you they want to have a rant with no outcome, or they may request you to be their thinking partner, or more likely than not, they'll try and put the problem-solving monkey back on your back. At this point, Shaney, notice the pattern in their questions three or more of the same kinds of questions. You're probably dealing with a systemic issue, and I speculate you probably can't solve it alone, or at least in the pair that are discussing the problem. Define an allocated time on a regular basis for you to triage all of these kinds of discussions into one context where your listening batteries are fully charged. As Katie mentioned, sometimes people just want you to hear them out rather than fix, especially when you don't have the listening batteries available to listen and fix in the moment. Finally, every conversation doesn't and can't be a process of deep listening. You can't always deeply listen. You need to be flexible and adjust accordingly in the situation. Sometimes just being present and allowing them to be heard will be enough. This makes your listening light and easy and it doesn't drain your listening batteries. A quick reminder, your role as a listener is not to comprehend everything the speaker says. It's your role to help the speaker better understand what and how they're thinking about an issue and ultimately help them to understand what they mean and where they want to progress. Shaney, thanks for the brilliant question. G'day. It's Oscar. This podcast episode is an experiment in a few parts and one of the things that's happened in between the time Shaney sent me the question, I recorded the responses that I sent it back to her in draft format to ask her for a few reflections. I gave her four questions to ponder. Shaney listened to what I sent her and shared it with her team, and I've asked her to reflect on four questions. Also, in between that time I have been completely flat on my back with a virus for seven days, so my voice is probably sounding a little different. What you'll hear next is Shaney reflecting back on the questions I posed to her. Let me know what was most helpful in what I've explored.   Shaney: I don't need to fix, solve, or answer anything when I'm listening to people. I just need to make sure that people are heard. When I played it for my team, they really reacted positively to the concept of a listening battery and also to the idea that not every conversation can or should be a process of deep listening.   Oscar Trimboli: Which one of these will you experiment with? Which one will be easy for you to implement? and What will be sustainable in the context in which you leave?   Shaney: I will definitely be trying to remember not to go into conversations with the intent to solve anything. This will be very hard for me as I have a lifetime habit of doing just that. I think that this is very important and as a leader, I really need to try to help the people that I'm talking to find ways to solve their own problems instead of trying to solve them for them. People take more ownership of decisions and outcomes when they come to their own conclusions, so I'd like to learn more about how I can suppress my urge to fix things. I need to do a better job of listening to ensure that my colleagues are heard and that they're supported in finding solutions that work for themselves in their own context rather than just me giving advice to them that may or may not work because I may or may not have fully accounted for the context that they're working in. In my team, we talked about how saying no can be quite difficult in our context as one of our goals is to be approachable and available to the students, parents, and staff members at our school. We talked about how we can conserve our batteries by acknowledging the person and their query and actively deciding whether or not this is the best time to have the conversation. We think that can work well with students and parents, but we're still not sure how to say no in a compassionate way that doesn't make our colleagues feel like they're being ignored or rebuffed when they approach us to talk about something that may be, for example, personal or professional. The when is difficult for us. It's pretty difficult for some of my colleagues to have control over when their conversations happen with their colleagues. They can set appointments for students and parents, but conversations with colleagues happen all the time. Two of the colleagues that were in the meeting with me have an office that is in a rather public area, so people walk by and talk to them all the time, and that can be really tiring and they can often get involved in conversations about both professional topics and personal topics, and they mentioned that it can be tiring to switch back and forth between the professional and the personal conversations. We decided as a team that we might experiment with having a set time in our meetings where our colleagues can bring up the professional issues that have come up through the week. This could be one way to say, not now kindly, at least when the issue is professional, by acknowledging the issue and saying, let's talk about it at the next meeting. What would be easy to implement? It would be relatively easy to implement the idea of having a pre-conversation with the person we're speaking with to determine what would make the conversation a success. It could even happen during or after the conversation, or it could be something that we try to remember to ask ourselves as we enter into various conversations throughout the day, And finally, what would be sustainable in the context that we lead? In my context, it's sustainable for me to become more conscious of how my ego is reacting to whatever is being said and to remember to have an awareness of both the state of my listening batteries and that I can choose not to listen deeply at that moment if that is the more considerate and humane response because my batteries are particularly low at that moment. Oscar, I can't believe you made an entire podcast for me and my question. I loved every second of it. I sincerely feel that all of it was useful and productive. You really listened to my question. You heard it and you understood the heart behind the words.   Oscar Trimboli: If you like Shaney, have a question about listening in the workplace or you'd like me to pose a few questions or reflections or framework rather than just answering your question, podcast@oscartrimboli.com. And if you don't have a question yet, you learn something from the question Shaney posed today and possibly hers or her team's reflection, email me podcast@oscartrimboli.com Let me know what was useful in this episode, the format, the interaction, the questions rather than the answers, and what possibly is transferable and useful into your workplace. I'm Oscar Trimboli and along with the Deep Listening Ambassadors, we're on a quest to create a 100 million Deep Listeners in the workplace and you've given us the greatest gift of all. You've listened to us. Thanks for listening. Shaney : Hi Oscar, it's taken a while, but over the past couple of days, I've been able to catch myself in conversations and work on directing my listening The first step -- self-awareness is so hard, but so crucial as you can't take any other steps until you're actually aware that you're in a situation where you need to test out your new conscious listening paradigm. In at least three conversations over the past two days, I've been able to get to that level of self-awareness that allows me to pause and remind myself not to try to solve any problems for anyone else, and instead try to ask myself what would make this conversation a success. This is revolutionary, the whole flavor of conversations changes. I'm able to relax and actually listen to the person if I don't have to feel the pressure of solving anything. Conversations are also shorter because people feel heard more quickly and are okay with moving on, so I'm ever so grateful to you and your podcast for opening up my eyes to this whole new world.

Oscar Trimboli is on a quest to create 100 million Deep Listeners. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. Listen in as Oscar teaches us the importance of developing deep listening skills. Learn how to ask clarifying questions that increase your retention and show that you value what others are saying. Consider where the other person is coming from and what they are facing in the moment. Please subscribe and share. https://buildcs.net/disc/ brianb@buildcs.net https://oscartrimboli.com

In this episode, Karen interviews Oscar Trimboli, author of Deep Listening - Impact Beyond Words.  Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award-winning podcast—Deep Listening, and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in workplaces. Oscar consults with organizations including American Express, AstraZeneca, Cisco, Google, HSBC, L'Oréal, PwC, and Stryker helping chairs, boards, executives and their teams listen to what's unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity.  If you've enjoyed this interview with Oscar Trimboli, be sure to connect with them on LinkedIn and visit ListeningQuiz.com.   Also, be sure to connect with host Karen Zeigler on LinkedIn where she talks about the future of leadership - leading by design. Using the innovative leadership principles of design thinking to transform the future of how your company works. You can also check out more of her content on her website and her Youtube channel.

So the four villains of listening  are the Dramatic, the Interrupting, the Lost and the Shrewd. When you're dealing with complex collaborative, constrained, or conflict situations, listening is one of the most important superpowers you have as an entrepreneur.   Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker.  He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen. Take his Listen Quiz hereI did and I suffer the traits of the Shrewd and Dramatic Villains.If you want to know how to get noticed this show is for you. I have interviews, tools, tips, everything that an entrepreneur could need in order to help their organization to get noticed for free. Thank you for joining me on the unnoticed show.Buzzsprout - Let's get your podcast launched! Start for FREEPlease rate the show here. Thank you for listening to this episode of the unnoticed to show. I hope that you've enjoyed. If you have, please do rate it on any of the players. If you'd like more information, go over to EASTWEST PR and subscribe to our weekly newsletter. Or connect with me on Linkedin that's just Jim James. I'd be delighted to connect with you and let me know how i can help you to get noticed.Generate unique marketing texts with AI. AI copywriting tool to generate unique copy, predict performance and increase conversions.Descript is what I use to edit the show. All-in-one audio & video editing, as easy as a doc.Media relations all in one platform Prowly has everything you need to get your PR work done.Get Otter with 1-month FREE Pro Lite Generate rich notes for meetings, interviews, lectures, and other important voice conversations.Notifier Generate leads and market your product using social listening Support the show (https://lovethepodcast.com/Unnoticed)

So the four villains of listening  are the Dramatic, the Interrupting, the Lost and the Shrewd. When you're dealing with complex collaborative, constrained, or conflict situations, listening is one of the most important superpowers you have as an entrepreneur.   Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker.  He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world.Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen.Take his Listen Quiz hereI did and I suffer the traits of the Shrewd and Dramatic Villains.If you want to know how to get noticed this show is for you. I have interviews, tools, tips, everything that an entrepreneur could need in order to help their organization to get noticed for free. Thank you for joining me on the unnoticed show.If you want to know how to get noticed this show is for you. I have interviews, tools, tips, everything that an entrepreneur could need in order to help their organization to get noticed for free. Thank you for joining me on the unnoticed show.Buzzsprout - Let's get your podcast launched! Start for FREEPlease rate the show here. Thank you for listening to this episode of the unnoticed to show. I hope that you've enjoyed. If you have, please do rate it on any of the players. If you'd like more information, go over to EASTWEST PR and subscribe to our weekly newsletter. Or connect with me on Linkedin that's just Jim James. I'd be delighted to connect with you and let me know how i can help you to get noticed.Your LinkedIn Journey. Automated. FREE 2 months trial. Your LinkedIn Journey. Automated.Internet marketing toolkit. Internet Marketing Complete Toolkit by John Thornhill and Dave NicholsonDescript is what I use to edit the show. All-in-one audio & video editing, as easy as a doc.Generate unique marketing texts with AI. AI copywriting tool to generate unique copy, predict performance and increase conversions.Social listening - google alert killer! Generate leads and market your product using social listening Support the show (https://lovethepodcast.com/Unnoticed)

Career success isn't about only moving up. Career opportunities are everywhere when you know how to look and listen beyond your manager's role.Learn about the neuroscience of listening and how most of what you know about listening is wrong.If you would like to learn more about what gets in the way of your listening, you can take the 7-minute quiz via www.listeningquiz.com and receive a personalised 5-page plan with 3 practical and pragmatic tips you can apply in your next conversation.If you would like to practice your listening before we meet, listen to the Apple Award-Winning Podcast www.oscartrimboli.com/podcastsAbout Oscar Trimboli: Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award-winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world.Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced first hand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including American Express, AstraZeneca, Cisco, Google, HSBC, Qantas, TripAdvisor helping executives and their teams listen to what's unsaid by the customers and employees.Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity.The Professional Development Forum (PDF) was established to help diverse young professionals find fulfilment in the modern workplace. We believe that everyone, not the elite few, should have access to the knowledge, mindset and network to develop themselves.We believe that by becoming the best version of ourselves, we lead a happier, more fulfilling life and inspire those around us to do the same.We do this by running events that aims to inform, connect and inspire, and share what we learnt with our community.Please check out our upcoming events:http://www.professionaldevelopmentforum.org/events

Want to have a deeper connection with your audience? How about your friends & family… yes please! Did you know there isn’t a problem that can’t be solved with a little more listening… yet typically this is one of our lesser developed communication skills. Communication isn’t just about what you say, it is 50% speaking and 50% listening. Most programs about effective communication focus on speaking with influence and leading change by setting a compelling vision, yet over 93% of change initiatives fail. There is a missing ingredient – leaders who listen. Only 2% of leaders have ever received any training on how to listen. We tackle how we can get better at listening with today’s guest, Deep Listening expert Oscar Trimboli. Oscar shares with us how listening shapes our ability to present value when we’re selling, and how we can best use it to create better engagements and overall better relationships with our customers. This episode was one of my favourites to record because I spent most of my time frantically writing down golden nuggets from Oscar that I’ve been actively using ever since and guess what - they work! Don’t miss out on some practical, useful, and powerful listening tips. Tune in now! We’ll Be Talking About: We’re all struggling with the listening side of things [2:10] How Oscar was challenged to listen and create millions of deep listeners [04:20] How we listen [07:14] 3 really practical tips to listen better and listen well [10:32] How does hydrating help [13:43] Getting people to hear you out by letting them talk about themselves [18:24] We’re so used to telling people [20:04] Asking the right questions [21:44] Asking “what” on your social media posts yields higher engagement [23:09] Oscar shares a story [25:22] Many of us listen to what people say rather than what they mean [27:36] Listening well helps you ask and showcase product value better [29:19] Asking the right questions is powerful in handling lurking objections in sales [31:45] The best way to listen to people individually is by engaging them in questions [33:39] Getting a group not only to listen to you but also to each other provides experience [35:00] Think of a question that connects you to the leader and the leader to the rest [37:14] Oscar’s mission to convert millions of people to deep listeners [39:53] There isn’t a person whose problem can’t be solved with a little more listening [41:06] About Our Guest: Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Connect with Oscar Trimboli: Visit Oscar Trimboli’s website: https://www.oscartrimboli.com/ LinkedIn: https://www.linkedin.com/in/oscartrimboli/ Facebook: https://www.facebook.com/oscardtrimboli/ Resources: Facebook: https://www.facebook.com/ Instagram: https://www.instagram.com/ Teamzy: https://teamzy.com/ Connect with Oscar: https://www.oscartrimboli.com/ Connect with Direct Selling Accelerator: Subscribe on Youtube: https://www.youtube.com/channel/UCwiHRznJ6Iimj1aRD3xdKow/ Follow us on Instagram: https://www.instagram.com/auxanomarketing/ Follow us on Facebook: https://www.facebook.com/auxanomarketing/ Email us at grow@auxanomarketing.com.au If you have any podcast suggestions or things you’d like to learn about specifically, please send us an email at the address above. And if you liked this episode, please don’t forget to subscribe, tune in, and share this podcast.See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

How often do you listen when someone talks to you? I mean REALLY LISTEN to what is being said? Too often we listen to respond rather than listen to understand and that’s what this episode of YOUR CAREER Podcast is all about. Oscar Trimboli is the author of Deep Listening and is on a mission to create 100 million Deep Listeners around the world.“We speak between 125 and 175 word per minute, yet we can listen to 400 words per minute. That means that no matter how fast they speak, your mind can process three to four times more words. It’s this gap that causes you to drift off and be distracted when listening.”Host of his award-winning podcast, “Deep Listening” and a popular keynote speaker, Oscar is passionate about using the gift of listening to create greater understanding, positive change and a stronger global community.What are the conversations you are not listening to?Oscar works with chairs, boards of directors and executive teams in local, regional and global organisations, and has experienced firsthand the transformational impact when leaders listen beyond the world they hear. Oscar has worked with organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams to not only listen to what’s said by their customers and employees but what is unsaid.Find out about Oscar’s career journey, how he handles change and how deep listening has helped his consulting business grow.

Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. In this episode, we discuss why listening is so important, what makes a good listener, the importance of pauses in conversation, and much, much more. Links Listening Quiz Mindful Communication website

Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast ‘Deep Listening’ and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Follow Oscar's journey below: https://www.oscartrimboli.com/ https://www.linkedin.com/in/oscartrimboli https://twitter.com/oscartrimboli https://www.youtube.com/channel/UC_kkHeR0dGfAZGQ6AGHCvvg

FREE RESOURCES! Check out the FREE resources, book recommendations, and show notes on our website: https://mindsethorizon.com/80 TODAY´S EPISODE IS BROUGHT TO YOU BY MINDSET HORIZON Join the Mindset Nation community today! If you feel like you are getting value out of these episodes and you might have further questions connected to mindset, entrepreneurship, or podcasting, or simply you want to hang out with other like-minded listeners, we would highly encourage you to join the Mindset Nation Facebook group, a global community of Mindset Horizon, where Tibor, the founder of Mindset Horizon and host of the Mindset Horizon podcast, is there every single day to answer your questions either if it´s connected to the podcast, episode topics or if it´s connected to your goals and aspirations in life and business. He is there to support you for FREE every single day. Join the Mindset Nation Community here: https://bit.ly/MindsetNation Start your own epic podcast from scratch! If you´re ready to start your own podcast, build credibility, and scale your impact and business we have good news for you! Tibor, the founder of Mindset Horizon and host of the Mindset Horizon podcast, launches a 12-week group coaching program every single month with 4 people where he teaches how to start your own epic podcast from scratch, build credibility, and scale your online presence and business. He decided to provide a 30-minute FREE discovery call where you can have a discussion with him to see if podcasting is something that could help you scale your brand and business. Book a FREE discovery call with Tibor here: http://bit.ly/30minFreeStrategySession BIGGEST TAKEAWAYS FROM THIS EPISODE 1 – Learn more about how to listen deeply and have an impact beyond words. 2 – Learn more about the 4 villains of listening. 3 – Learn more about the 5 levels of listening and how to listen to what´s unsaid. BOOKS MENTIONED IN THIS EPISODE Deep Listening – Impact Beyond Words by Oscar Trimboli: https://amzn.to/2ZQlC8f Atomic Habits – An Easy and Proven Way to Build Good Habits & Break Bad Ones by James Clear: https://amzn.to/3hztLUJ TODAY´S GUEST Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what's unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. CONNECT WITH OSCAR Website: https://www.oscartrimboli.com/ FREE Deep Listening Quiz: http://www.listeningquiz.com/ LinkedIn: https://bit.ly/2OO25z5 Twitter: https://bit.ly/32NVUmv YouTube: https://bit.ly/2CYBexy STAY IN TOUCH! Join the Mindset Nation Community: http://bit.ly/2kBpB6X Subscribe to Our Newsletter: http://bit.ly/2kL6nvA YouTube: http://bit.ly/2mgfCnV LinkedIn: http://bit.ly/2KwHkGd Facebook: http://bit.ly/2kcP6em Instagram: http://bit.ly/2tYzQXy

In our on-going COVID-19 mini-Season at ‘Learning Is The New Working,’ ‘From What-If To What Now?’ we’re exploring what the massive change rippling through the worlds of Work and Learning looks like on the ground. This episode, we get a unique perspective from author, mentor and free-thinker Oscar Trimboli, who is 100% all about using what he calls “the gift of Listening.” This conversation also starts a mini-season about Listening on the podcast, incidentally, as I think it’s such an important topic; and as Oscar tells us, we listen at 125 words a minute… but can think at 900. Essentially, Oscar believes that if we learned to Listen better, we’d be able to see positive change in homes, workplaces and the world itself—and that leadership teams need to focus their attention and their listening on building organisations that have impact and create powerful legacies for the the people they serve, today and, more importantly, for future generations. An Aussie marketing and technology industry veteran, with over 30 years' experience across general management, sales, marketing and operations for major brands including Microsoft, PeopleSoft, Polycom, Professional Advantage and Vodafone, Oscar now consults with organisations such as AstraZeneca, Google, and Qantas, from his Sydney home base. Let’s ‘Listen Deeply’ together, then, to Oscar, and it’s a Listen that involves a fascinating mental experiment and some great war stories, and what he has to say about: his quest, which has already touched 1.7 million; the many costs of not Listening, from the start of COVID to project failure; his definition of Listening, which centers on the willingness to have your mind changed; the invisible internal and external distractions that keep us from really Listening (but also, some tools to help!); silence, and its different cultural weights; the deep business value of listening beyond the first few words to what hasn’t been said yet; some excellent tips on how to make Zoom effective for you and your team; and much more.

Who are you ignoring in the workplace? What are the conversations you are not listening to? Where are those ideas that you may have missed? Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees. Check out listeningquiz.com to see how well you are listening right now. Enjoy this conversation and make sure to listen in carefully as there are some many take-aways that you can put in to practice to unlock your inner brilliance.

You've heard it said a million times. People are good at talking but very few of us are good listeners. That's about to change. My guest this week is Oscar Trimboli, the Jedi master of listening. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of an Apple Award winning podcast and a sought-after keynote speaker.

When it comes to communicating our value, it can be easier to focus on the story we want to tell, rather than listening to uncover new possibilities in the dialogue. Oscar Trimboli shares what it means to be a deep listener, with inspiring stories on how powerful deep listening can be in driving change and creating new possibilities. ---- Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award Winning podcast - Deep Listening, and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, Paypal, Qantas, TripAdvisor, helping executives and their teams listen to what’s unsaid by the customers and employees. LinkedIn - https://www.linkedin.com/in/oscartrimboli/ Website - http://listeningmyths.com/ For more talent stack resources visit ☆ Build Your Talent Stack ☆

Oscar Trimboli joins me to share how listening is contextual and relational. Oscar is on a quest to create 100 million Deep Listeners in the world. Oscar is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast — Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first - time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Today's show is sponsored by Audible.com. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.

Oscar Trimboli is interviewed by Dr. Katrina Burrus, MCC and discusses the following:  Why does listening matter in leadership more than ever? What is the difference between a good listener and a great listener? Who are the four villains of listening? How can you listen to what’s unsaid? Listening is relational and contextual - how do you listen differently? What does it mean to say that “Everybody sees in color, but they listen in black and white”? What is the cost of not listening? Who is Oscar Trimboli? Oscar Trimboli is a quest to create 100 million Deep Listeners in the world. As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers. Oscar and his teams were renowned for time listening to customers in the call centre as well as the market research summaries. Oscar brought this passion to next generation leaders at Microsoft, rebuilding their graduate leadership program which was implemented in 26 countries. He is passionate about using the gift of listening to bring positive change in workplaces and the world. Despite the fact that 55% of our time is spent listening, it is a skill that only 2% of people really grasp despite the astonishing costs of failing to do so ranging from miscommunication to job turnover to lost sales. Indeed, if public speaking was the skill of the 20th century, Oscar believes that in the 21st century it’s time to learn how to listen.

Oscar Trimboli joins us from Sydney, Australia with a great interview, full of actionable tips for HR leaders. Tune in to find out what one thing organizations should do before doing employee engagement surveys. He discusses when it’s important to stop listening which is as important as when to start, and how to get continuous employee feedback (versus ad hoc listening tours). Oscar takes us through the five levels of listening and highlights the level most people struggle with; how to move from a distracted listener to a deep and impactful listener; and three things HR leaders can do to explore what’s left unsaid. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers and using the gift of listening to bring positive change in workplaces and the world. Indeed, if public speaking was the skill of the 20th century, Oscar believes that in the 21st century it’s time to learn how to listen. URLs: https://www.ajoconnor.com/HRstudio/podcasts/Oscar-Trimboli http://bit.ly/HRSP-Oscar-Trimboli

Our guest today is Oscar Trimboli. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Listening is an awareness problem; 81% think we are above average car drivers, 83% of us think we are above average listeners. We just aren't this good. There is a lot of ground covered in today's podcast episode, and Oscar provides the research, the proof, the stories, and the techniques to elevate your listening game! If you want more, you can connect with Oscar on LinkedIn, and Listeningmyths.com.

Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. As a former marketing director at Vodafone and Microsoft, he has always been passionate about the importance of listening to his customers. Despite the fact that 55% of our time is spent listening, it is a skill that only 2% […] The post 154 – 5 Levels of Listening with Oscar Trimboli appeared first on Jake A Carlson.

In this episode of Talking Business Now, Oscar Trimboli, a former marketing director at Microsoft, joins host Kelly Scanlon to talk with us about what deep listening is, how to master it and how to use it to increase productivity, improve processes and grow your business. Trimboli says that despite spending 55% of our time listening, only 2% of people really grasp the skill. But the stakes for not listening are high, ranging from miscommunication to job turnover to lost sales. At Microsoft, Tribmoli and his teams were renowned for their ability to deep listen to customers in the call center as well as their market research summaries. Trimboli brought his passion for Deep Listening to next-generation leaders at Microsoft by rebuilding the company's graduate leadership program, which was eventually implemented in 26 countries. As a deep listening expert, Trimboli is on a quest to create 100 million Deep Listeners in the world. In this episode, discover: What Deep Listening is, including how it differs from active listening Why Deep Listening matters in leadership more than ever The difference between a good listener and a great listener The four villains of listening The 125-400 rule—and why mastering it is the key to unlocking Deep Listening How to listen to what’s unsaid Relational versus contextual listening The true costs of not listening CONNECT WITH OSCAR TRIMBOLI Take the Deep Listening Survey: www.ListeningQuiz.com LinkedIn: Oscar Trimboli Twitter: @OscarTrimboli Facebook: Oscar Trimboli Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you feeling too distracted to pay attention? Does listening make your brain hurt? In a world full of noise and distraction - listening is the biggest leadership hack in today’s world. In this episode we crack the code on how to deeply listen, how to listen to what is unsaid, and the tons of specific hacks and tactics you can use to take your listening to the next level with our guest Oscar Trimboli.Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast--Deep Listening and a sought-after keynote speaker. He consults for organizations including Cisco, Google, HSBC, and many others. He is the author of the best selling works Breakthroughs: How to confront assumptions and Deep Listening: Impact Beyond Words.If you can listen, you can change the worldThe mission of creating 100 million listeners If you can achieve your goal in your lifetime it’s not ambitious enoughWe are struggling as individuals and the world is struggling - we are distracted, we can’t focus, we are overwhelmed86% of people struggle with distraction todayWe spent the 20th-century learning how to speak, the leadership hack for the 21st century is learning how to listenThe more senior you are, the more you lead, the more time you spend listeningLess than 2% of people have been trained how to listenHow do you teach your kids how to listen? How do you teach your employees how to listen?We listen in 2 dimensions - we listen in black and white right now - but we can listen in more colors, and we can listen more deeply.Listen to someone on TV who you fiercely disagree with. What’s the difference between hearing vs listening? What assumptions and prejudices do you hold?How do you become aware of your listening blind spots?Spend 30 minutes listening to someone who you fiercely disagree with, and you will start to really understand your listening blind spots.We spend a huge chunk of our lives screaming to be noticed. Hearing = here sounds. Listening = make sense of what you hear. The difference between hearing and listening is the action you take. Deep listening is helping the person who is speaking make sense of what they’re saying Three key lessons from neuroscience about listeningWe can listen so much faster than we can speak, it creates a massive opportunity for us to get distractedYou must be an “empty vessel” to focus on someone else and actually listen to them 3 Quick tips to center yourself in a conversationBefore you even think about listening to the speaker, you have to be ready to listen. When somebody says something, treat silence at the end of what they say like it’s another word. 3 Phrases to continue any conversationIn our rush to fill the silence, we miss out on quite a lot. When you use phrases like “tell me more” you give someone the opportunity to align their thoughts more clearly, think through the idea, and figure out the most important themes and ideas to shine through in the conversation. How many breakthroughs are you missing in your organization just because you’re not listening? 5 Levels of Listening“You’ve heard something in 25 minutes that we couldn’t hear in 3 months"A powerful question that can solve insurmountable business problems: Who are you not listening to right now?Sometimes the people you really need to listen to aren’t in the room. The only way to get someone to see the gap between where they are today and where they want to be tomorrow is by ASKING THEM A QUESTION, not by telling them. The magic happens when you put your attention on other people instead of just putting it on yourself.If the question if about YOU and YOUR understanding, it’s not as powerful as a question helping THEM improve THEIR understanding. Homework: Listen to something you deeply disagree with for 30 minutes.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He Sydney, Australia and is an author, host of the Apple Award winning podcast Deep Listening and a sought-after keynote speaker. He has been a marketing director at Vodafone and Microsoft, and he is passionate about using the gift of listening to bring positive change in homes, workplaces around the world. Through his work with boards of directors and executive teams in organizations around the world, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words. He consults organizations including Cisco, Google, HSBC, News Corp, PayPal, and TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees.

My guest this week is on a quest to create 100 million deep listeners, and he just converted one more in me! Oscar Trimboli, an author and keynote speaker, has some incredibly practical tips for becoming a better listener. You'll also learn about the top myths of listening and the 4 villains of listening. Find out which deep listening crimes you are committing! Learn more at ListeningMyths.com Loving this podcast? Leave me a rating and a review!

Solving your customers problems isn't just about solutions.  It is about deep listening.  How do you listen to your clients?  Do you hear what they are saying and what is not being said? Our guest Oscar Trimboli is the author of "Deep listening: Impact Beyond Words" and is on a mission to create one hundred million Deep Listeners in the world. Oscar talks to us about the art and science of listening and breakthroughs.  How you need to schedule time for content creation, really think about distribution, and the different flavors of listening. Oscar invites you to Discover the Five Myths of Listening. Bill Sherman, the COO of Thought Leadership Leverage shares why Thought Leaders need to listen in conversation and not just talk.

Are you a good listener? Like breathing, listening is something we do every day yet most of us struggle to do it well simply because we were never taught how. A lack of listening skills in combination with the many distractions vying for attention can have a profound impact on our ability to work effectively, make good decisions, and connect with other people. This week, I speak with Oscar Trimboli, speaker and author of Deep Listening: Impact Beyond Words. Oscar is on a quest to create 100 million Deep Listeners in the world. Join the Modern Manager community to get 10% off the Deep Listening book. Plus, access additional guest bonuses and other resources to support your learning journey when you join. Subscribe to my newsletter to get episodes, articles and mini-guides delivered to your inbox. Read the related blog article: Going Beyond Active Listening to Deep Listening Key Takeaways: Deep listening involves listening to what isn’t said in addition to what is said. It means making space for and exploring the thinking behind the words. People can think much faster than they think. Often what we initially say is only part of what we’re truly thinking. In order to listen well, you must quiet your mind. The worse distractions are our own brains. Put your phone on airplane mode so you won’t be tempted to sneak a peek at it. Drink plenty of water so your brain can function at its best. Take deep breaths. Your mind follows your breathing. Make space for silence. Silence allows people time to think and go deeper. How we listen impacts whether people feel heard, whether a group generates insights that lead to good decisions, whether a team is aligned and works harmoniously. KEEP UP WITH OSCAR Website: https://www.linkedin.com/in/oscartrimboli/ Podcast: https://www.oscartrimboli.com/podcast/ Books: https://www.oscartrimboli.com/books

Are you a good listener? Like breathing, listening is something we do every day yet most of us struggle to do it well simply because we were never taught how. A lack of listening skills in combination with the many distractions vying for attention can have a profound impact on our ability to work effectively, make good decisions, and connect with other people. This week, I speak with Oscar Trimboli, speaker and author of Deep Listening: Impact Beyond Words. Oscar is on a quest to create 100 million Deep Listeners in the world. Join the Modern Manager community to get 10% off the Deep Listening book. Plus, access additional guest bonuses and other resources to support your learning journey when you join. Subscribe to my newsletter to get episodes, articles and mini-guides delivered to your inbox. Read the related blog article: Going Beyond Active Listening to Deep Listening Key Takeaways: Deep listening involves listening to what isn’t said in addition to what is said. It means making space for and exploring the thinking behind the words. People can think much faster than they think. Often what we initially say is only part of what we’re truly thinking. In order to listen well, you must quiet your mind. The worse distractions are our own brains. Put your phone on airplane mode so you won’t be tempted to sneak a peek at it. Drink plenty of water so your brain can function at its best. Take deep breaths. Your mind follows your breathing. Make space for silence. Silence allows people time to think and go deeper. How we listen impacts whether people feel heard, whether a group generates insights that lead to good decisions, whether a team is aligned and works harmoniously. KEEP UP WITH OSCAR Website: https://www.linkedin.com/in/oscartrimboli/ Podcast: https://www.oscartrimboli.com/podcast/ Books: https://www.oscartrimboli.com/books

A vote of thanks for helping to spread the word to create 100 million Deep Listeners in the world We were award one of the Top 20 Apple Podcasts of 2018  

Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world by 2030. As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers. Oscar and his teams were renowned for time listening to customers in the call center as well as the market research summaries. Oscar brought this passion to next generation leaders at Microsoft, rebuilding their graduate leadership program which was implemented in 26 countries. He is passionate about using the gift of listening to bring positive change in workplaces and the world. Despite the fact that 55% of our time is spent listening, it is a skill that only 2% of people really grasp despite the astonishing costs of failing to do so, ranging from miscommunication to job turnover to lost sales. Indeed, if public speaking was the skill of the 20th century, Oscar believes that in the 21st century it's time to learn how to listen. In today's conversation, Oscar unpacks the 5 levels of listening, the difference between a good listener and a great listener, and the 3 simple steps you can take to improve your listening ability. He also shares the 125/400 rule, the value of silence and how it is used in high-context cultures like Japan, Korea, and China, and an important caution about ‘active' listening. How did Lego turn their business around through deep listening and how can you apply this to your business? Listen in to find out now. Key Takeaways Deep listening is the ability to listen beyond the words, to listen to context, to what is unsaid, and ultimately to listen to meaning. We speak at 125 words a minute, but we listen at 400 words a minute. A great listener knows they are going to be distracted and has some tactics and hacks and tips to get around it. Good listeners listen to the speaker; great listeners listen to the dialogue. The deeper you breathe, the deeper you listen. A hydrated brain is a brain capable of listening. Switch off your cell phone. Studies indicate that most doctors interrupt the patient within 18 seconds of the consultation. Those that don't interrupt until the 90 second mark have disproportionately less legal claims against them and less medical malpractice suits. Patients also heal themselves faster. Sales people who listen well outperform others by 2.5 times. People ask you to listen to them but what they really crave is to be heard. Resources Deep Listening: Impact Beyond Words Deep Listening Podcast Connect With Oscar Trimboli oscartrimboli.com @oscartrimboli

Finally - the second half of the pilot episode for Sounds Curious! We split the pilot in two halves after hitting some serious technical difficulties - necessitating a complete upgrade of studio hardware and software halfway through an episode... FUN! Anyone who works with the arts and technology understands why we're sometimes reluctant to upgrade.... Anyway, lots of fun in this second half of the pilot. More musical tracks, including "Like Lisa" (check out the track on the banshee media soundcloud page, or over at http://www.reneetcoulombe.com) A big thank you to the folks over at http://www.aporee.org/maps, and radio aporee, for hosting so many incredible field recordings that we are addicted to! Today's is by Jeremy Hegge, and is called "Leaving our microphones by a waterhole at night" and was recorded at Mmabolela Reserve, Limpopo, South Africa. Recording made during the 'Sonic Mmabolela' residency organized by Francisco Lopez and James Webb. My apologies for mis-stating that it was Mozambique in the episode - did too much listening today and got a bit confused, my extreme bad. More information about this and all our episodes can be found at http://www.bansheemedia.com and look for the podcast page. We try and get show notes up within a few days of each episode. A big shout out to Pauline Oliveros, and to Deep Listeners everywhere, for all you do!