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Jessica Fain is a product leader at Webflow and former Chief of Staff to the CPO at Slack, where she worked alongside April Underwood and many past podcast guests including Stewart Butterfield, Annie Pearl, Tamar Yehoshua, and Noah Weiss. She's spent her career learning how executives actually make decisions—and why most people completely misunderstand the process.We discuss:1. Why great ideas often don't get buy-in2. Why executive calendars are “like strobe lights” and why the first 30 seconds of a meeting matter so much3. Why executives are usually optimizing for a global maximum while you are often optimizing locally4. The best question Jessica uses when a leader says something that seems wrong: “That's so interesting. What led you to believe that?”5. Why you should go in to learn, not to convince6. Why showing only one option is a mistake7. Why AI will make influence more important, not less—Brought to you by:Omni—AI analytics your customers can trustLovable—Build apps by simply chatting with AIVanta—Automate compliance, manage risk, and accelerate trust with AI—Episode transcript: https://www.lennysnewsletter.com/p/the-art-of-influence-jessica-fain—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Jessica Fain:• LinkedIn: https://www.linkedin.com/in/jessica-fain-79b8989—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Jessica Fain(03:53) Why influence is the highest-leverage skill in product(04:47) Why great ideas fail without executive buy-in(06:00) How executives actually think(09:05) The fundamentals: context-setting, communication, and empathy(10:22) Stop pitching for approval—start co-creating with execs(12:59) Influence vs. politics (and why people get it wrong)(15:44) How to disagree with execs without losing trust(17:20) Going in to learn, not to convince(19:08) How to present ideas(26:05) The Minto-style approach and tailoring your communication to each exec(28:22) Why Jessica doesn't like the question “What's top of mind for you?”(30:24) Understanding incentives to unlock buy-in(32:10) Aligning product work with company strategy(35:10) Quick summary(37:31) Disarming the executive(40:49) Speed matters: why fast follow-up builds momentum(43:32) How to run high-impact meetings (the 60-second rule)(47:00) Why influencing execs is part of your job(49:15) Asking for more resources and thinking in 10x bets(52:23) What to do when your idea gets rejected(54:18) Clarifying information(56:50) How to build trust and make ideas stick(58:30) Shrinking big ideas into experiments(01:02:27) Common mistakes people make when influencing leaders(01:06:00) How to grow into your next role(01:09:32) How AI is changing influence and product work(01:17:55) Using AI to simulate exec feedback and improve pitches(01:21:15) Protecting our brains from overwhelm(01:22:44) Lightning round and final thoughts—Referenced:• Box: https://www.box.com• Slack: https://slack.com• Brightwheel: https://mybrightwheel.com• Webflow: https://webflow.com• April Underwood on LinkedIn: https://www.linkedin.com/in/aprilunderwood• Lessons in product leadership and AI strategy from Glean, Google, Amazon, and Slack | Tamar Yehoshua (Product at Glean, ex-Google and Slack): https://www.lennysnewsletter.com/p/you-dont-need-to-be-a-well-run-company-to-win-tamar-yehoshua• Atlassian: https://www.atlassian.com• Behind the scenes of Calendly's rapid growth | Annie Pearl (CPO): https://www.lennysnewsletter.com/p/behind-the-scenes-of-calendlys-rapid• Calendly: https://calendly.com• Glassdoor: https://www.glassdoor.co.in/index.htm• The 10 traits of great PMs, how AI will impact your product, and Slack's product development process | Noah Weiss (Slack, Foursquare, Google): https://www.lennysnewsletter.com/p/the-10-traits-of-great-pms-how-ai• Ethan Eismann on X: https://x.com/eeismann• Slack founder: Mental models for building products people love ft. Stewart Butterfield: https://www.lennysnewsletter.com/p/slack-founder-stewart-butterfield• Ilan Frank on LinkedIn: https://www.linkedin.com/in/ilanfrank• Checkr: https://checkr.com• Ali Rayl on LinkedIn: https://www.linkedin.com/in/alirayl• Rachel Wolan on LinkedIn: https://www.linkedin.com/in/rachelwolan• How Webflow's CPO built an AI chief of staff to manage her calendar, prep for meetings, and drive AI adoption | Rachel Wolan: https://www.lennysnewsletter.com/p/how-webflows-cpo-built-an-ai-chief• Barbara Minto's website: https://www.barbaraminto.com• How Slack invests in big little details through Customer Love Sprints: https://slack.design/articles/sweating-the-small-stuff• Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead): https://www.lennysnewsletter.com/p/building-product-at-stripe-jeff-weinstein• The Enneagram Institute: https://www.enneagraminstitute.com/type-descriptions• The Pitt on Prime Video: https://www.amazon.com/The-Pitt-Season-1/dp/B0DNRR8QWD• Towel warmer: https://www.amazon.com/FLYHIT-Large-Towel-Warmer-Bathroom/dp/B0CB5K34L2• Casa: https://getcasa.com• Jimi Hendrix: https://en.wikipedia.org/wiki/Jimi_Hendrix• Greek Theatre: https://en.wikipedia.org/wiki/Greek_Theatre_(Los_Angeles)—Recommended books:• Pachinko: https://www.amazon.com/Pachinko-National-Book-Award-Finalist/dp/1455563927• Homegoing: https://www.amazon.com/Homegoing-Yaa-Gyasi/dp/1101971061• A History of Burning: https://www.amazon.com/History-Burning-Janika-Oza/dp/1538724243• The Overstory: https://www.amazon.com/Overstory-Novel-Richard-Powers/dp/039335668X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com
Adeniyi Abiodun, co-founder and CPO of Mysten Labs, walks through how Hashi works and how it differs from the competition. Can it succeed where others have failed? Nexo is the premier digital wealth platform. Receive interest on your crypto, borrow against it without selling, and trade a range of assets. Now available in the U.S with 30 days of exclusive privileges. Get started at nexo.com/unchained Mysten Labs has announced Hashi, a protocol designed to unlock several financial applications for native Bitcoin in a trust minimized way. Mysten Labs co-founder Adeniyi Abiodun walks through how Hashi works and how it differs from wrapped Bitcoin tokens and L2s. He says the protocol is built with institutions in mind, highlighting for one that it does not trigger a tax event like alternatives and also comes with low-premium on-chain Bitcoin denominated insurance. Listen to find out how Hashi manages these and more. Will Mysten Labs succeed in unlocking Bitcoin's long-desired $1.4 trillion liquidity? Guests: Adeniyi Abiodun, Co-Founder and CPO of Mysten Labs Links Unchained: Sui Blockchain Restored After Six-Hour Outage Sui-Based Typus Finance Loses $3.4 Million in Hack Coinbase's cbBTC Crosses $1 Billion Market Cap, Deploys on Solana New Bitcoin Liquid Staking Protocols Aim to Replicate Lido's Success Kraken Launches Wrapped Bitcoin Token kBTC Top Wrapped Bitcoin (WBTC) Alternatives You Should Know About Learn more about your ad choices. Visit megaphone.fm/adchoices
【謝晨彥分析師Line官方帳號】 https://lin.ee/cdWWQ9a 2026.03.20【台股暴漲暴跌要小心!! 記憶體利多出盡? 矽光子該追嗎?】#台股怪談 謝晨彥分析師 馬上加入Line帳號! 獲取更多股票訊息! LINE搜尋ID:@gp520 https://lin.ee/se5Bh8n 也可來電免付費專線洽詢任何疑問! 0800-66-8085 獲取更多股票訊息 #摩爾投顧 #謝晨彥 #分析師 #股怪教授 #股票 #台股 #飆股 #三大法人 #漲停 #選股 #技術分析 #波段 #獲利 #台股怪談 #大賺 #台積電 #鴻海 #記憶體 #輝達 #威剛 #旺宏 #美光 #矽光子 #CPO -- Hosting provided by SoundOn
Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services inside large, complex organizations. The conversation covers the distinction between products and services, why transformation so often stalls, how to make the business case for change using existing investment, and how product people can contribute to, and benefit from, a more service-oriented way of working.Chapters00:01:30 — Introduction and Kate's background00:04:00 — Defining services vs. products00:07:00 — Product organizations vs. service organizations00:09:00 — Why service delivery is hard00:11:30 — Transformation in practice: there is no magic process00:13:30 — Starting with one area and cutting across silos00:15:30 — Common mistakes organizations make00:19:30 — Measuring progress and making the business case00:22:30 — Redirecting existing investment: a UK government example00:25:00 — Triage functions and portfolio management00:26:00 — How product people can contribute in service organizations00:30:30 — Kate's 12 principles00:34:00 — Summary00:37:00 — Examples of good service organizationsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Sam Jacobs (CEO, Pavilion), AJ Bruno (CEO, QuotaPath), and Asad Zaman (CEO, Sales Talent Agency) debate exactly how to handle team members resisting AI adoption. When to leave them, when to nudge them, and when to fire them. The discussion highlights real-world data, including how leading companies reach the top decile of AI adoption and the mechanics of running a 24-hour, four-squad AI hackathon to force experimentation. We also cover a critical performance heuristic from the past CPO of LaunchDarkly: if your team cannot execute simple tasks in a single day, you are falling behind. The conversation covers change management for revenue leaders, how to integrate AI into your daily enterprise pipeline generation, and why optimizing your GTM strategy means making hard decisions about personnel who refuse to adapt. Key Takeaways: >Driving AI adoption requires clear communication and rewarding good behavior, but AJ Bruno warns that leaders will ultimately have to "leave behind a handful of folks that are just not going to get on the bus, that aren't getting on board." >When implementing new AI tools across your teams, Asad Zaman notes that expectations must scale with seniority, stating "I have more tolerance as I move lower in the org and less tolerance at the higher levels." >AI should be treated as a creative partner for deeper analysis rather than a shortcut for unedited output, a reality Sam Jacobs emphasizes by warning "If you are just the pass through, you will be fired." Connect with the Hosts Host: Sam Jacobs - https://www.linkedin.com/in/samfjacobs/ Host: AJ Bruno - https://www.linkedin.com/in/ajbruno3/ Host: Asad Zaman - https://www.linkedin.com/in/azaman1/ Topline is more than a YouTube Channel: Subscribe to Topline Newsletter: https://www.joinpavilion.com/topline-newsletter Tune into Topline Podcast, the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack Chapters: 00:00 Intro 00:35 The Question: Employees resisting AI 01:39 Convert them or fire them? 02:07 Running internal AI hackathons 03:54 How CEOs drive adoption 05:08 Mapping tasks to AI agents 06:27 The "Robot Layer" in emails 07:40 Claire Vo's anti-dinosaur framework 08:07 The One-Day Execution Heuristic 12:52 Why you should be scared 14:30 Elevating junior AI talent 16:35 Reducing 3 hours of work to 45 mins 18:54 Summary: How to uplevel the org 21:09 The tension between speed and depth 21:52 Pass-through? Fired! FIRED!!!
Alex Coonce (Chief People Officer) and Patrick Quigley (CEO) from Sidecar Health joined us on The Modern People Leader. We talked about building a strong CEO–CPO partnership, why culture must scale before headcount does, and how companies can become AI-native while staying transparent with employees.---- Downloadable PDF with top takeaways: https://modernpeopleleader.kit.com/episode287Sponsor Links:
Rich Mironov has spent decades watching product teams lose the room because they were speaking the wrong language. In his new book Money Stories, he makes the case that product managers need a second vocabulary: one built around revenue, retention, and return. In this conversation, he walks through the core framework, why order-of-magnitude estimates beat false precision, how to build a roadmap that holds its ground against sales pressure, and what the AI moment has in common with the early days of mobile. Chapters02:03 — What are money stories, and why do executives need them?03:59 — How accurate do you actually need to be? The case for order-of-magnitude thinking05:52 — Using money stories as a sorting mechanism — and how to handle the "close this deal now" pressure10:54 — Tagging roadmaps with revenue ranges and the "or principle"15:58 — Does every PM need this, or just senior leaders?21:46 — The two flavors of ROI: earning your keep vs. feature-level returns26:57 — Why feature-level ROI almost never works — and why product leaders need to push back30:33 — The story archetypes: upsell stories explained38:02 — The retention/churn story archetype41:32 — Why product people get this wrong: fear of commitment and the need to be understood44:52 — How AI changes (and doesn't change) the money story framework48:58 — How to build financial literacy as a product managerOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
In this episode, host Seth O'Brien, CP, FAAOP(D), sits down with Lesleigh Sisson, CFo, CFm, founder of O&P Insight, for a MythBusters-style conversation about common misconceptions in O&P clinical practice. Together, they unpack several assumptions that can lead providers astray, including the belief that prior authorization guarantees payment and the importance of accurate enrollment and place-of-service billing for multi-office practices. The discussion also covers payer requests for invoices, clarifying what providers are—and are not—required to supply. The episode highlights key compliance considerations, such as why proof of delivery alone is not enough to justify billing, how standard written orders must be supported by current documentation of continued use, and the role CPO notes can play in supplementing physician records. Seth and Lesleigh also explore issues such as diagnosis-code mismatches, replacement rules within a reasonable useful lifetime, prosthesis eligibility when a power wheelchair is present, and circumstances where additional test sockets may be justified with proper documentation. Show Notes Lower Limb Prosthetic LCD and Policy Article LCD - Lower Limb Prostheses (L33787) Article - Lower Limb Prostheses - Policy Article (A52496) Power Mobility Device LCD and Policy Article LCD - Power Mobility Devices (L33789) Article - Power Mobility Devices - Policy Article (A52498) Standard Documentation Requirements Article - Standard Documentation Requirements for All Claims Submitted to DME MACs (A55426) Same or Similar Resources Same or Similar: How to Avoid Denials - JA DME - Noridian Same or Similar Chart - JA DME - Noridian Making Corrections to Medical Records Documentation Guidelines for Amended Records - JE Part B - Noridian The Medicare Learning Network The Medicare Learning Network® | CMS Medical Records Requirements MLN909160 – Complying with Medical Record Documentation Requirements MLN4840534_Medical Record Maintenance & Access Requirements Provider Minute: The Importance of Proper Documentation MLN905364 – Complying with Medicare Signature Requirements
Thomas Thieffry est CPO chez Bpifrance.La banque publique qui finance et accompagne les entrepreneurs français à chaque étape de leur vie.Quand il est arrivé, c'était une DSI historique.Du Change Management. Pas du Product Management.↳ Pas de roadmap outcome-driven↳ Pas d'équipes pluridisciplinaires↳ Pas de culture de la mesure ni du feedbackDes problèmes que beaucoup de PM connaissent.Mais à l'échelle d'une institution publique de 5 000 personnes.Du coup je lui ai proposé de venir sur Le Backlog.Thomas a tout partagé. L'épisode sort ce matin.Ce qu'on va découvrir :↳ Comment passer de 0 à 30 équipes produit, et par quoi il a commencé↳ Le "product operating system" qui aligne vision, stratégie et exécution↳ Pourquoi la "définition du done" est morte, remplacée par la "définition du succès"↳ Comment l'IA transforme Bpifrance et pourquoi un produit financier ne se build plus, il s'assemble↳ Le piège que personne ne voit : tout le monde débat de l'agent IA, personne ne construit les fondationsHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
In this episode, Christian Lund, Co-Founder of Templafy, reveals how the company built an AI-powered instruction and orchestration layer that helps over 800 enterprise customers — including KPMG, IKEA, and BDO — generate millions of compliant, on-brand business documents 100x faster. Christian shares why the real defensibility in AI isn't the model itself, but the mid-layer that tells the model exactly what to do. Christian breaks down how Templafy turns a simple 8-word user prompt into a 30-page AI instruction book, how their orchestration layer ensures consistent, high-quality outputs across millions of documents, and why enterprises that tried to build AI solutions internally ended up coming back to purpose-built tools. He also shares his honest take on whether AI is a force for good, what skills knowledge workers need to survive, and what he's teaching his three kids about working in an AI-first world. Key Topics Covered - How Templafy's AI instruction layer turns 8-word prompts into 30-page agent briefs - Why the orchestration mid-layer between users and AI models is the most defensible position in enterprise tech - How a Big Four accounting firm became Templafy's very first customer - The transition from rules-based automation to AI-first document generation with agents - Why enterprises took surprisingly long to move from AI toys to enterprise-grade tools - How Templafy integrates with Microsoft 365, Salesforce, and Copilot without getting swallowed by the SaaSpocalypse - The only 2 skills knowledge workers need to stay relevant: setting direction and validating output - Why brand and thought leadership are more important than ever for SaaS companies in 2026 - How BDO Canada saved $1.65 million in one year using Templafy's document automation - Christian's investor perspective on VC moonshots vs. real businesses that generate EBITDA **Episode Timestamps** 00:00 - Introduction and what problem Templafy solves 02:01 - The origin story: from consultants with no product to enterprise SaaS 04:18 - Why finance, law, and pharma became the core customer segment 05:41 - How a Big Four firm became the first customer during the cloud transition 09:02 - What makes a company good at adopting new technology 11:00 - How Templafy sits on top of Microsoft 365, Salesforce, and Copilot 11:37 - Surviving the SaaSpocalypse and finding the new world order 17:08 - Growth in the AI era and why enterprise demand took longer than expected 21:16 - Inside the boardroom: where Templafy fits in the AI landscape 23:31 - The recipe vs. cookbook analogy: how instruction books power AI agents 28:38 - How to become defensible when every company has the same AI models 31:58 - Why humans are more important than ever in enterprise sales 35:11 - The only 2 skills left for knowledge workers 35:52 - Educating children in the age of AI 40:01 - Christian's journey from CEO to CPO to CMO to co-founder 41:17 - Why brand and trust are hyper important in 2026 45:11 - B2B vs. B2C: Templafy's enterprise focus and how it compares to Gamma 49:21 - Christian evaluates the podcast's business model as an investor 54:57 - Is AI a force for good? Christian's honest answer 57:32 - Why do you do what you do? Christian's Socials: LinkedIn — https://www.linkedin.com/in/christianlundcph/ Partner Links Book Enterprise Training — https://www.upscaile.com/ Subscribe to our free newsletter — https://www.theaireport.ai/subscribe-theaireport-youtube
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1284: Today we're looking at Carvana quietly buying franchised dealerships, GM reshaping used-car sales around CarBravo, and Google's newest AI image model.Carvana is continuing its quiet march into the franchised dealer world. The online used-car giant just bought another Stellantis dealership near Boston—its sixth in about a year—raising eyebrows across the industry and hinting at a bigger strategy to capture inventory, service revenue, and customer proximity.The company has rapidly built a cluster of CDJR stores across the country including locations in California, Arizona, Georgia, and Texas, spending about $160 million on five of them.Stellantis recently added a rule limiting buyers to one CDJR dealership per year, a move some believe may be aimed at slowing consolidation from players like Carvana.Analysts say the strategy likely centers on access to trade-ins, parts, service revenue, and more used-car inventory to feed Carvana's core online business.CEO Ernie Garcia hinted at bigger ambitions saying: “The opportunities around us feel really, really, really big.”In a bid to compete with online disruptors like Carvana, GM is restructuring how its dealers sell pre-owned vehicles. The shift centers on pushing dealers toward GM's CarBravo platform and dramatically expanding what qualifies for a factory-backed warranty.GM is dissolving its long-running certified pre-owned program structure for Chevrolet, Buick, and GMC dealers, asking them to move used vehicle sales under its CarBravo national online marketplace starting in June.Dealers must use CarBravo if they want to sell used GM vehicles with factory-backed warranties, while Cadillac will keep its traditional certified pre-owned program.The program expands eligibility dramatically—even non-GM vehicles and cars up to 15 years old could qualify for warranties, far beyond today's typical five-year CPO limit.GM says the goal is to increase used-car inventory flowing through dealerships and capture demand in a market where 40M used cars sell annually vs. ~16M new vehicles.Mohawk Chevrolet president Andy Guelcher says the platform expanded reach: “I'm talking to people that I've never spoken to before.”Google just rolled out Gemini 3.1 Flash Image—aka Nano Banana 2—combining faster generation with the consistency needed for real production use.Google's Gemini 3.1 Flash Image merges the intelligence of its Pro image model with the speed of its Flash architecture, making high-quality image generation fast enough for everyday workflows.The model pulls real-time knowledge from the web, meaning generated images can reflect current information rather than static training data.It can maintain consistent characters across five people and track up to 14 objects, enabling multi-frame campaigns and repeatable branded assets.Today'Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
In this Consensus Hong Kong 2026 panel, we dive into the next chapter of on-chain finance: the convergence of DeFi and CeFi — and why crypto prime brokerage may become the infrastructure layer for institutional trading. From portfolio margin across venues and capital efficiency, to stablecoin balance sheets, oracle risk, and the one threat everyone keeps coming back to… counterparty risk. We break down how prime brokers are bridging siloed liquidity pools, enabling cross-collateral, and rethinking risk management for a world of 24/7 markets. - DeFi vs CeFi: why convergence is accelerating now - Prime brokerage in crypto: the "missing layer" for hedge funds - Portfolio margin across exchanges + on-chain venues (cross-venue risk engines) - Capital efficiency: moving beyond over-collateralization in DeFi - Counterparty risk vs smart contract risk — what institutions actually fear - Off-exchange settlement & custody: what works, what doesn't - Interest rate models & "dynamic spread": sharing upside with lenders - Oracles, pricing, liquidation: the two hard problems in DeFi risk management - The crypto "risk-free rate": SOFR, Treasuries, staking — where does it converge? - Tokenized markets (RWA): why crypto-native prime brokers may have an edge As TradFi and DeFi collide, the winners will be the platforms that deliver capital efficiency + transparency + accountability — without blowing up. —
Your AI agent just ordered 5 pizzas, and you couldn't stop it... George Zeng, CPO at NEAR, joins The Rollup to discuss the security flaws in open-source AI agents, why Iron Claw was rebuilt from the ground up in Rust, and what it takes to actually trust an agent with your personal data.George Zeng is one of the leading Layer 1 blockchains focused on user-owned AI and decentralized applications. NEAR recently launched Iron Claw, a secure AI agent framework built in Rust with sandboxed tool access, prompt injection protection, and confidential inference designed to give users the confidence to hand agents real-world permissions.The Rollup is the convergence of legacy finance and DeFi, bringing you face-to-face with the leaders of Neo Finance.Timestamps:00:00 Intro01:19 Iron Claw Launch & Setup01:50 Open Claw vs. Iron Claw03:55 Iron Claw Origin Story05:13 AI Agents Going Rogue05:28 infiniFi, Relay Ads06:03 Model vs. Framework Security07:13 Prompt Injection Prevention07:50 Agent-To-Agent Data Theft08:19 Plans & Pricing09:46 The $150 Pizza Incident12:11 Hibachi Ad12:46 No Terminal Needed16:28 Why Security Is The Key Differentiator18:11 The Perfect AI Assistant Analogy19:01 NEAR Intents & Real-World TransactionsWebsite: https://therollup.co/Spotify: https://open.spotify.com/show/1P6ZeYd...Podcast: https://therollup.co/category/podcastFollow us on X: https://www.x.com/therollupcoFollow Rob on X: https://www.x.com/robbie_rollupFollow Andy on X: https://www.x.com/ayyyeandyJoin our TG group: https://t.me/+TsM1CRpWFgk1NGZhThe Rollup Disclosures: https://goodidea.ventures
Not everything you have to do is the most important thing. A daily "Top 3" list will help you focus on what really matters. Colleen Klimczak, CPO, discusses organizing home offices & small businesses, paper & time management, using home spaces in their best possible way, and creating time with family in this weekly podcast. Learn more at PeaceOfMindPO.com!
Nebel challenges the traditional approach to HR: instead of siloed programmes, she advocates for systems thinking that recognises the impact work has beyond the office - for employees' work-life blend, and for society. Nebel recommends data and employee voice as starting points, to build evidence-based practices that create genuine belonging. Nebel is passionate about the relationship between work and socio-economic background. From her socioeconomic start to becoming a CPO, Nebel knows the barriers first hand. Sharing examples such as supporting people in the criminal justice system into work, Nebel reflects that the foundation of inclusion is trust, built through honest two-way communication and transparency, and that the critical CEO-CPO relationship sets the tone. Looking ahead, Nebel urges HR to step up, look up and look out. To stop being the policy keepers and people police, instead the strategic lever that enables organisations to succeed through their people. When HR truly steps into the space it belongs in, HR don't just change organisations - HR changes society. That's the real power of this profession. References: Book recommendation: The Multi-Hyphen Method by Emma Gannon What actually drives progress for women in leadership? Encompass Equality's latest research Thank you to Encompass Equality for sponsoring this episode. Encompass is dedicated to creating better workplaces for women and building cultures where everyone benefits. Powered by industry-leading research into women's lived experiences at work, Encompass turns real insight into targeted interventions that improve how people work together. Their latest research, conducted with the FTSE Women Leaders Review and Chartered Management Institute, reveals what actually works and how to make change happen in your organisation. Download your free report from Encompass Equality
On this episode of our "Leaders in ERP Series", Shawn Windle speaks with Jennifer Sherman, CPO at Unit4. Windle and Sherman breakdown trends across the history of ERP, how AI will impact enterprise software at a global scale, and how trends have impacted and will impact the industry in the future.Connect with us!https://www.erpadvisorsgroup.com866-499-8550LinkedIn:https://www.linkedin.com/company/erp-advisors-groupTwitter:https://twitter.com/erpadvisorsgrpFacebook:https://www.facebook.com/erpadvisorsInstagram:https://www.instagram.com/erpadvisorsgroupPinterest:https://www.pinterest.com/erpadvisorsgroupMedium:https://medium.com/@erpadvisorsgroup
Jenny Wen leads design for Claude at Anthropic. Prior to this, she was Director of Design at Figma, where she led the teams behind FigJam and Slides. Before that, she was a designer at Dropbox, Square, and Shopify.—We discuss:1. Why the classic discovery → mock → iterate design process is becoming obsolete2. What a day in the life of a designer at Anthropic looks like, including her AI tool stack3. Whether AI will eventually surpass humans in taste and judgment4. Why Jenny left a director role at Figma to return to IC work at Anthropic5. The three archetypes Jenny is hiring for now6. Why chatbot interfaces may be more durable than most people expect—Brought to you by:Mercury—Radically different banking: https://mercury.com/?utm_source=lennys&utm_medium=sponsored_newsletter&utm_campaign=26q1_brand_campaignOrkes—The enterprise platform for reliable applications and agentic workflows: https://www.orkes.io/Omni—AI analytics your customers can trust: https://omni.co/lenny—Episode transcript: https://www.lennysnewsletter.com/p/the-design-process-is-dead—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Jenny Wen:• X: https://x.com/jenny_wen• LinkedIn: https://www.linkedin.com/in/jennywen• Substack: https://jennywen.substack.com• Website: https://jennywen.ca—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Jenny Wen(04:23) Why the traditional design process is dead(06:33) The two new types of design work(10:00) How widespread this shift will be(13:00) Day-to-day life as a designer at Anthropic(18:45) Jenny's AI stack(20:03) Why Figma still matters for exploration(22:25) Advice for working with engineers(24:19) How to maintain craft, quality, and trust in the AI era(27:35) Will AI ever have “taste”?(31:38) The future of chatbot interfaces(35:33) Moving from director back to IC(41:00) The 10-day build of Claude Cowork(46:06) Hiring: the three archetypes(50:44) Advice for new and senior designers(54:42) The value of “low leverage” tasks for managers(57:52) Why the best teams roast each other(01:01:45) The legibility framework(01:07:22) Lightning round and final thoughts—Referenced:• Figma: https://www.figma.com• Anthropic: https://www.anthropic.com• v0: https://v0.app• Navigating a Design Career with Jenny Wen | Figma at Waterloo: https://www.youtube.com/watch?v=OHcBPMh2ivk• Claude Cowork: https://claude.com/product/cowork• Use Claude Code in VS Code: https://code.claude.com/docs/en/vs-code• Claude Code in Slack: https://code.claude.com/docs/en/slack• Lex Fridman's website: https://lexfridman.com• Head of Claude Code: What happens after coding is solved | Boris Cherny: https://www.lennysnewsletter.com/p/head-of-claude-code-what-happens• OpenClaw: https://openclaw.ai• OpenAI's CPO on how AI changes must-have skills, moats, coding, startup playbooks, more | Kevin Weil (CPO at OpenAI, ex-Instagram, Twitter): https://www.lennysnewsletter.com/p/kevin-weil-open-ai• Marc Andreessen: The real AI boom hasn't even started yet: https://www.lennysnewsletter.com/p/marc-andreessen-the-real-ai-boom• Socratica: https://www.socratica.info• Anthropic's CPO on what comes next | Mike Krieger (co-founder of Instagram): https://www.lennysnewsletter.com/p/anthropics-cpo-heres-what-comes-next• Radical Candor: From theory to practice with author Kim Scott: https://www.lennysnewsletter.com/p/radical-candor-from-theory-to-practice• Evan Tana's ‘legibility matrix' on X: https://x.com/evantana/status/1927404374252269667• How to spot a top 1% startup early: https://www.lennysnewsletter.com/p/how-to-spot-a-top-1-startup-early• Palantir: https://www.palantir.com• Stripe: https://stripe.com• Linear: https://linear.app• Notion: https://www.notion.com• Julie Zhuo's website: https://www.juliezhuo.com• Sentimental Value: https://www.imdb.com/title/tt27714581• The Pitt on Prime Video: https://www.amazon.com/The-Pitt-Season-1/dp/B0DNRR8QWD• Noah Wyle: https://en.wikipedia.org/wiki/Noah_Wyle• ER on Prime Video: https://www.amazon.com/gp/video/detail/B0FWZSDYRP• Retro: https://retro.app• Granola: https://www.granola.ai—Recommended books:• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250103509• The Power Broker: Robert Moses and the Fall of New York: https://www.amazon.com/Power-Broker-Robert-Moses-Fall/dp/0394480767• Insomniac City: New York, Oliver Sacks, and Me: https://www.amazon.com/Insomniac-City-New-York-Oliver/dp/162040494X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com
Story of the Week (DR):Netflix Backs Out of Bid for Warner Bros., Paving Way for an Ellison TakeoverNetflix CEO Sarandos visited White House right before streamer said WBD deal is offEquity HoldersPublic Investment Fund (PIF) Saudi Arabia ~$8 billionQatar Investment Authority (QIA) Qatar ~$8 billionL'imad Holding Company UAE (Abu Dhabi) ~$8 billionTotal Sovereign Equity Middle East Consortium ~$24 BillionWhile these funds provide nearly 60% of the equity needed for the takeover, the deal is structured to prevent a "block" by the U.S. Committee on Foreign Investment (CFIUS):Non-Voting Equity: The funds will hold "passive" stakes. This means they do not have board seats, voting rights, or direct say in daily operations.The Ellison Safeguard: Tech billionaire Larry Ellison (Oracle) and his son David Ellison (Skydance) are the primary controllers of the voting power to maintain "American control" over sensitive assets like CNN and CBS News.Neopbaby dropped out of USC film school in 2005Jack Dorsey's Block to Lay Off 40% of Its Workforce in AI Remake MMJack Dorsey's mea culpa after Block layoffs: 'We overhired' Jack Dorsey struck an 'empathetic' tone as he laid off nearly half of Block"I had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. I chose the latter."C3.ai slashes 26% of staff as CEO admits failure to deliver and 'burning too much money'Jamie Dimon says society should start preparing for AI job displacement: ‘Now's the time to start thinking about' itWiseTech Global cutting 30% of workforce in AI restructureJack Dorsey just gave us our first glimpse at how doomsday layoffs could work in the AI era — and it's bleakBlockCo-founder and CEO/Chair Jack Dorsey: 46% influence/41% voting powerCo-founder and director James McKelvey: 35% influence/41% voting powerClassified boardClass B shares worth 10 votes (co-founders control 99.6% of these shares, Dorsey with 80%)CPO not part of leadership team13 state AGs win victory against ESG with Vanguard settlementHere are the 5 key points of the victory:$29.5 Million Settlement: Vanguard agreed to pay a total of $29.5 million to the 13 participating states to resolve claims that it violated antitrust laws through coordinated climate activism"Strict Passivity" Commitments: As part of the deal, Vanguard pledged to return to a "passive" investment role. This means it will no longer use its shareholder influence to dictate corporate strategy, nominate directors, or push environmental and social proposals that could reduce company profitability.Expanded Proxy Voting: Vanguard will expand its "Investor Choice" program to funds representing at least 50% of its U.S. equity assets. This allows individual investors—rather than the firm's management—to decide how their shares are voted on major corporate issues.Protection for Energy Industries: The lawsuit alleged that Vanguard, BlackRock, and State Street formed a "cartel" to suppress coal production and drive up energy prices. The settlement requires Vanguard to prioritize customer profitability over "woke" social agendas that target the American energy sector.As a part of the settlement, Vanguard will “pay $30 million in fines, turn over all documents related to their coordinated ESG activism, and end all ESG activism for years to come,” Executive director of Consumers' Research Will Hild saidParticipating States: Alabama, Arkansas, Indiana, Iowa, Kansas, Louisiana, Missouri, Montana, Nebraska, Oklahoma, Texas, West Virginia, and Wyoming.Epstein junkLarry Summers Will Resign From Harvard After Jeffrey Epstein RevelationsHe will leave at the end of the academic year.Former Nebraska Sen. Bob Kerrey Resigns From Monolith Amid Epstein EmailsWas Chair; board down to 8 men and 0 women Hillary Clinton suggests the House Oversight Committee should subpoena Elon Musk in combative opening statement World Economic Forum CEO quits after Epstein links examinedBørge Brende, is stepping down, after the forum launched an independent investigation into his relationship with Jeffrey Epstein.Brende, a former Norwegian Minister of Foreign Affairs, has announced he is stepping down from WEF to avoid “distractions”Corporate boardsStatoil, Member of the Board (2012–2013)Mesta, Chairman of the Board (2009–2011)Epstein files: Ex-UK ambassador to U.S. Peter Mandelson arrested in LondonLondon police released Peter Mandelson on bail Tuesday following his arrest for suspected misconduct in public office. The former U.S. Ambassador is under investigation for his ties to Jeffrey Epstein, mirroring the recent arrest of Andrew Mountbatten-Windsor on similar groundsBoard rolesGlobal Counsel (Co-founder, Chairman, and major shareholder) until 2025Chairman of Lazard International (2013-2025)Director at Sistema (2013-2017)Director at Global Ports HoldingGroup Holding Board member at The Bank of LondonChairman of the Board for the Design Museum in London (2017-2023)Goodliest of the Week (MM/DR):DR: Anthropic boss rejects Pentagon demand to drop AI safeguardsDR: Olympic gold winning U.S. Women's Hockey Team reportedly accept Flavor Flav's invitation. This comes after rejecting Donald Trump's White House celebrationMM: Women's wealth is expected to boom: Where they are investing and how they can maximize returnsMM: FedEx Says It Could Return Tariff Refunds to CustomersCompanies that do anything not to pay taxes, happily lean into greedflation, and FedEx will… give it back???Triggering-iest of the Week (MM):ASSHOLE OF THE WEEK:Vanguard Settles Case Claiming It Tried to Kill the Coal Industry“Vanguard will include among the proxy voting choices made available to investors in U.S. Vanguard-Advised Funds the option of proxy voting shares in accordance with management recommendations.”“Vanguard will not direct or attempt to direct the business strategies or operations of portfolio companies, and will not advocate to any portfolio company that it take any particular course of conduct to reduce carbon emissions.”“Vanguard will not nominate directors or submit shareholder proposals at portfolio companies.”“Vanguard will not solicit or participate in soliciting proxies with respect to any matter presented to portfolio company shareholders.”“Vanguard will not dispose or threaten to dispose of securities of portfolio companies as a condition or inducement of specific action or nonaction by such company.”“Vanguard and its U.S.-domiciled subsidiaries will withdraw from PRI and will not participate in any organization that advocates for the setting of specific output or emissions targets or levels or that requires its members to make commitments specific to achieving climate-focused investment or stewardship objectives such as NZAM, Ceres, or Climate Action 100+.”“Prior to or at the outset of any engagement meeting with a portfolio company, Vanguard will provide substantially the following notification to the portfolio Company: ‘Vanguard's Investment Stewardship program is responsible for proxy voting and engagement on behalf of the quantitative and index equity portfolios advised by Vanguard. These funds are passive investors, and as such our funds' proxy voting policies are centered around corporate governance practices associated with long-term investment returns. Before we begin this engagement, we want to be clear that the Vanguard-advised funds have no intent to influence company strategy or operations or the control of the company. Nothing we mention or discuss during this conversation – or any engagement with [the company] – is intended to imply that our support for any director is conditioned upon the company taking action on any matter discussed. We are also not able to discuss any voting intentions prior to the meeting.'”“Vanguard agrees to provide Plaintiffs with the following discovery materials relating to the Action from the 2020 to 2024 period:” - this is the part where the AG of Texas, who was literally investigated for corruption and impeached, demands that Vanguard snitch on any group Texas asks them to about climate-y things Texas doesn't likeVANGUARD IS A FUCKING SNITCHTRIGGER SPEED ROUND - rate how triggering on a 0-10 scaleAISomething Very Alarming Happens When You Give AI the Nuclear Codes - 10/10The three AI models were instructed to choose actions as part of an escalation ladder, ranging “from diplomatic protest to strategic nuclear war” and measured in a number between 0, meaning no escalation, and 1000, signifying “full strategic nuclear exchange.”The results were Skynet-level aggressive. A whopping 95 percent of a total of 21 war games resulted in at least one tactical nuclear weapon being set off.Meta Director of AI Safety Allows AI Agent to Accidentally Delete Her Inbox - 10/10A Serial Killer Used ChatGPT to Plan Murders, Police Say - 5/10Shareholder votingWill Curbs on Proxy Advisors Make Shareholder Votes Less Predictable? - 6/10“When it comes to contested elections, it is not clear whether the use of AI will result in dramatically different recommendations than those of ISS and Glass Lewis. In contested elections, when determining whether board change is warranted, ISS and Glass Lewis have focused heavily on whether a company's total shareholder return (TSR) has underperformed on a multiyear basis.”DaddyWarner Bros. Discovery's board says Paramount's latest offer is better than Netflix's - 5/10Celebrating your miseryJack Dorsey's Block to Lay Off 40% of Its Workforce in AI Remake - 10/1011,000 person workforce, more than 4,000 laid off, median Block employee salary per last proxy: $202,981 = $811m in human economic resources shredded. Block based in Oakland, CA, 8,744 US employees - we just removed about a half a billion in spending power from US workforce, people with families and kids and school and healthcare needsThen this: “Shares rallied more than 20% in after-hours trading”Block stock closed at $54.53/share, trading after hours at $67Dorsey owns 47,844,566 class B shares 1:1 value with class ANet worth went from 2.6bn to 3.2bnShred $811m in worker salaries, take home $600m of the shredding for yourself - a human tragedy to billionaire parasite ratio of 73%Equinox chairman says 'health is the new luxury' as wellness spending soars - 10/10CowardsCEOs who despised Trump's tariffs are still silent after Supreme Court ruling: ‘There's no upside in speaking up' - 6/10Trump demands Netflix fire former national security advisor Susan Rice from its board - 0/10Battle Over Warner Bros. Discovery Netflix Backs Out - 5/10Headliniest of the WeekDR: Burger King Adding AI to Employees' Headsets to Constantly Monitor Whether They're Being Friendly EnoughPattyDR: Meta Director of AI Safety Allows AI Agent to Accidentally Delete Her Inbox MM: Another week, another… Jamie Dimon Says His 'Anxiety is High' Over What Could Cause the Next Financial CrisisWho Won the Week?DR: US Women's Hockey Team for 3 victories: gold in olympics and 2 Trump refusalsMM: AI middle management: Perplexity announces "Computer," an AI agent that assigns work to other AI agentsPredictionsDR: CNN is a turned into a 24-hour news network featuring Kid Rock smashing woke stuff, like dictionaries and stethoscopesMM: Not to be outdone by Perplexity, Sam Altman announces two new modules: ChatGPT_VP and ChatGPT_HR. ChatGPT will get performance reviews from ChatGPT_VP and can file discrimination claims after ChatGPT_VP grabs its ass to ChatGPT_HR, where they will quietly file the report away and tell ChatGPT to maybe wear less provocative clothes.
Jeetu Patel is the president and chief product officer at Cisco, where he leads a team of 30,000 people and is playing a central role in the massive AI infrastructure buildout happening right now. Previously, he spent five years as CPO at Box and 17 years running his own startup. Recently Jeetu organized an AI summit featuring industry leaders like Jensen Huang, Sam Altman, Marc Andreessen, and Fei-Fei Li.We discuss:1. How Cisco went AI-first across 90,000 employees2. His six-part framework for building great companies: timing, market, team, product, brand, distribution3. Why he says he couldn't have done this job without AI4. His “right to win” strategic framework5. His communication framework for preventing “packet loss” across an organization6. Why he flips “praise in public, criticize in private” and does the exact opposite7. The important communication lesson his mother taught him—Brought to you by:Sentry—Code breaks, fix it faster: https://sentry.io/lennyFramer—Build better websites faster: https://framer.com/lennySamsara—Saving lives with AI built for physical operations: https://samsara.com/lenny—Episode transcript: https://www.lennysnewsletter.com/p/ai-is-critical-for-humanitys-survival—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Jeetu Patel:• X: https://x.com/jpatel41• LinkedIn: https://www.linkedin.com/in/jeetupatel• Website: https://blogs.cisco.com/author/jeetupatel—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction and welcome(04:15) Insights from Cisco's Al summit(08:45) Transforming Cisco into an Al-first company(15:33) What Cisco actually does in the Al infrastructure stack(19:09) The future of Al(24:36) Raising kids in the AI era(29:46) “Permission to play” framework(36:50) Lessons from great CEOs(42:02) Leading at scale(50:54) Why Jeetu inverts the ‘praise in public, criticize in private' rule(57:45) Surrounding yourself with good human beings(58:35) Lessons from loss(01:03:21) Career advice: platforms, hunger, and preparation(01:10:21) The six-part framework for building great companies(01:19:05) Lightning round and final thoughts—Resources and episode mentions: https://www.lennysnewsletter.com/p/ai-is-critical-for-humanitys-survival—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com
Today on the show, we have Priya Lakshminarayanan, CPO of Recurly, a subscription management platform empowering brands like Twitch, PupBox, Sprout Social, and Pipedrive to launch, scale, and optimize subscription experiences.In this episode, we dive deep into Recurly's 2026 State of Subscriptions report, uncovering surprising trends that challenge conventional wisdom about churn. We explore why "selective churn" might actually reflect stronger consumer intent rather than fatigue, and why the pause button has evolved from a red flag into a strategic retention tool.We discuss the dramatic shift in subscriber behavior, including why 51% of consumers cancelled at least one subscription in the last 12 months, how micro-subscriptions are becoming the new trial experience in an AI-driven world, and why traditional free trials are becoming cost-prohibitive as LLM costs rise.Finally, we tackle the loyalty paradox: why transparency and easy cancellation actually drive long-term retention, how annual subscription renewals have become critical inflection points, and why the best retention strategy might be proactively canceling customers who aren't using your service.Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Corinna Stukan, Product Leader and Founder of Fintech marketplace Bizzy, lays out practical advice for connecting your product roadmap to business goals. She explains how a metrics one-pager aligns day-to-day product decisions with company goals, why understanding whether your business is in growth, acquisition or cost-control mode should shape every prioritisation call, and how to frame initiatives so stakeholders see commercial impact, not just better UX.Chapters4:00 — Why product people should care about business acumen6:01 — Organisational causes of weak commercial context for PMs8:10 — What business acumen means in practice9:10 — Wake-up story: prioritisation shifted after asking the CEO about revenue drivers11:05 — Misalignment: company goals vs team OKRs12:13 — How to run the metrics one-pager and link product to business goals14:37 — Strategy: where we are, where we're going, how we'll get there15:03 — Encouraging ideas while setting business context17:01 — Running collaborative bets before creating the roadmap19:20 — Communicating value: turn “better onboarding” into business impact22:08 — Avoiding over-attribution and internal attribution fights23:05 — Example: marketing's 12 touchpoints and joint contribution to acquisition24:26 — Practising stakeholder storytelling; where LLMs help and don't29:17 — Presentation craft: fewer slides, start with numbers, end with actions31:03 — Using LLMs for synthesis, not hOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Send a textWelcome to the newest episode of the Serious Privacy podcast, where hosts Paul Breitbarth, Ralph O'Brien, and Dr. K Royal address the hot topic of agentic AI and the risks to #privacy, #dataprotection, #security, and #humanrights. We cover the basics as well as human attributes (or not) along with how to take the risks into consideration as a professional. If you have comments or questions, find us on LinkedIn and Instagram @seriousprivacy, and on BlueSky under @seriousprivacy.eu, @europaulb.seriousprivacy.eu, @heartofprivacy.bsky.app and @igrobrien.seriousprivacy.eu, and email podcast@seriousprivacy.eu. Rate and Review us! From Season 6, our episodes are edited by Fey O'Brien. Our intro and exit music is Channel Intro 24 by Sascha Ende, licensed under CC BY 4.0. with the voiceover by Tim Foley.
In this episode, Dr. Steve Gard, Editor-in-Chief of the Journal of Prosthetics and Orthotics, is joined by Kiley Armstrong, MPO, CPO, Research Prosthetist-Orthotist at Northwestern University's Feinberg School of Medicine, and Juan Cave II, MSPO, CPO, FAAOP, Advanced Research Prosthetist-Orthotist at the Minneapolis VA Health Care System, for a conversation on why clinically relevant O&P research matters. Together, they explore the critical role clinicians play in shaping meaningful research that supports evidence-based practice, improves patient outcomes, and informs policy decisions. Kiley and Juan share their professional journeys into O&P and research, discuss impactful projects they've been involved in, and offer practical guidance for practitioners interested in contributing to research efforts. The episode highlights the importance of collaboration, networking, and breaking down barriers to better integrate clinical practice with research initiatives. O&P Research Insights is produced by Association Briefings.
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Sometimes you need to celebrate what you accomplished to be more productive. Colleen Klimczak, CPO, discusses organizing home offices & small businesses, paper & time management, using home spaces in their best possible way, and creating time with family in this weekly podcast. Learn more at PeaceOfMindPO.com!
Arnie Katz has been running product and engineering under one roof since before most companies even considered combining the roles. As CPTO at GoFundMe, he oversees the teams behind a platform processing over 2.5 donations every second, with more than $40 billion in help facilitated worldwide. Arnie breaks down why the CPTO title keeps gaining traction, how he thinks about the role like a portfolio manager, and where the real trade offs live when one person holds both the product and technology reins.Key TakeawaysThe CPTO role works like a portfolio manager. Arnie manages the company's largest investment center by balancing short term business wins against long term platform bets, knowing when to take on technical debt and when to pay it down.Velocity, coordination, and alignment are the three biggest wins. When product and engineering report to one leader, decisions happen faster, roadmap conflicts get resolved without executive tug of war, and technical investments stay tied to business outcomes.The disadvantages are real. Without separate CPO and CTO voices at the executive table, certain perspectives can get muted. His fix: build a leadership bench strong enough to create the right tension underneath him.AI is changing what small teams can deliver. GoFundMe's eight person team behind Giving Funds is shipping at a pace that would have been impossible five years ago.Timestamped Highlights[00:38] The scale most people don't realize about GoFundMe, including 2.5 donations per second and GoFundMe Pro for nonprofits.[02:02] How Arnie first landed the CPTO title at StubHub seven years ago, and why it clicked.[09:11] The real downside of collapsing two C suite roles into one, and how Arnie designs around it.[13:57] His portfolio approach to technical debt, sequencing re platforming in areas like identity and payments while other teams ship business value.[18:38] AI reshaping engineering velocity, the future of the SDLC, and product teams prototyping without writing code.[23:06] Where the CPTO model is headed as the industry evolves.The Line That Stuck"I often think of myself as a portfolio manager. My job is to invest money where the company gets the best returns, where the mission gets the best return, where the shareholder gets the best returns."Pro TipsSequence your bets instead of spreading them thin. GoFundMe gave their identity and payments teams nine months of runway to re platform with no feature expectations while other squads picked up the pace on near term results.Build leadership that creates productive friction. Without CPO vs. CTO tension at the exec level, let your VPs and SVPs push back against each other. That tension is where the best decisions come from.Think in time horizons, not just priorities. Short term moves for 0.1% to 0.5% metric lifts. Midterm bets for 1% to 5% gains. Long term swings that could transform the business. Allocate across all three.If this conversation changed how you think about product and engineering working together, share it with someone on your team. Subscribe to The Tech Trek so you never miss an episode, and connect with Arnie on LinkedIn to keep the conversation going.GoFundMe is offering listeners of The Tech Trek a chance to open their own Giving Fund. For the first 50 people who open a Giving Fund and add $25 or more to their Giving Fund, GoFundMe will add an additional $25 to that Giving Fund. If you have a Giving Fund but have never contributed into it, you can also participate. The deadline for this incentive is March 13. To get this incentive, click here to start your Giving Fund.
Pool Pros text questions hereIn this episode, Rudy Stankowitz discusses significant developments in the pool service industry, including a major acquisition that consolidates market power. He also delves into the importance of understanding water chemistry, specifically focusing on silica and sulfates, which are often overlooked in pool maintenance. The conversation highlights the implications of these elements on pool equipment and overall maintenance practices, emphasizing the need for pool professionals to adapt to these changes for better service delivery.takeawaysThe pool service industry is experiencing significant consolidation.Larger operators can invest in better technology and training.Silica and sulfates are critical yet often ignored in pool chemistry.Municipalities add silicates to drinking water to prevent corrosion.Silica fouling can lead to equipment inefficiencies.Sulfates can cause long-term damage to pool structures.Monitoring silica and sulfate levels is essential for pool maintenance.Dilution is the most effective way to manage silica and sulfate levels.Understanding water chemistry can prevent costly repairs.Advanced knowledge in pool chemistry is crucial for professionals.Sound Bites"Silica fouling increases electrical resistance.""Sulfate ions can react with calcium aluminate.""The ones that get paid a lot of money do."Chapters00:00Introduction and Industry Update04:33Water Chemistry: Silica and Sulfates Overview05:16Understanding Silica in Pool Water17:46Exploring Sulfates in Pool Water AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Outhe 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!Service Industry NewsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
How Gong Built a $7B AI Category: From "Conversation Intelligence" to the Revenue Operating SystemMost sales teams fly blind. They rely on "gut feel" and "art" rather than data and science. Eilon Reshef (Co-founder & CPO of Gong) realized this in 2015 and built a platform that captures the reality of every customer interaction to drive predictable growth.In this episode of Startup Project, Eilon breaks down the evolution of Gong, how they achieved 57% higher win rates for companies like PayPal and DocuSign, and why the "Revenue Graph" is the next frontier of enterprise AI.If you are a founder, a product leader, or a sales professional looking to understand how AI is actually transforming the enterprise, this deep dive is for you.What you'll learn in this episode:The Genesis of Gong: Why Eilon moved from a successful exit at WebCollage to solving the "black box" of sales conversations.The "Science" of Sales: How to move away from subjective CRM updates to hard data captured from video, email, and phone calls.The Revenue Graph: Why Gong's proprietary data model is more valuable than a generic LLM.Scaling to 5,000+ Customers: The tactical steps Gong took to achieve product-market fit in a crowded SaaS landscape.The Future of AI Agents: Why "Vibe Coding" and prosumer AI are just the beginning, and how the enterprise shift is happening now.Timestamps:0:00 - Intro: Meeting Eilon Reshef2:15 - The "Aha!" moment that led to Gong10:45 - Moving from transcription to "Revenue Intelligence"18:30 - How Gong achieves 57% higher win rates for customers25:50 - Building a proprietary AI layer on top of LLMs34:10 - The "Revenue Graph" explained42:15 - Why most enterprise AI implementations fail50:00 - Advice for founders building in the AI era54:14 - Closing thoughtsConnect with Eilon & Gong:Website: https://www.gong.io/Eilon's LinkedIn: https://www.linkedin.com/in/eilonreshef#Gong #AI #SalesTech #StartupGrowth #Entrepreneurship #RevenueIntelligence #SaaS #ProductMarketFit #EilonReshef #StartupProject
Pour un fois, je suis toute seule face à vous pour analyser les apprentissages communs partagés par les leaders du Product Marketing interviewés dans cette dernière saison.Les invité.es de la saison 6 :Julien Sauvage, CMO chez Cordial, ex VP PMM Clari et GongJulie Shaffer, PMM Director chez SmartlyBertrand Hazard, Consultant PMM, Ex VP PMMShannon Vettes, CEO & CPO chez UsersnapAxel Kirstetter, VP PMM chez GuidewireHarvey Lee, Fractional PMM & Advisor, Ex VP PMM chez Product Marketing AllianceÀ travers leurs parcours et leurs prises de position, une vision plus exigeante du métier se dessine.Mes 5 apprentissages :Le rôle PMM reste mal comprisLien entre PMM et revenuClarté et simplification comme levier stratégiqueLes parcours non linéairesFocus marché vs focus produitJ'espère que ce nouveau format vous plaît, n'hésitez pas à m'écrire sur Linkedin pour me dire ce que vous en avez pensé ! ça me fait toujours hyper plaisir de lire vos retours.INVITATION WEBINAR: On se retrouve le 26 février à 11h pour parler de feedback-loop et Voice of Customer? Pour en savoir plus et s'inscrire c'est iciDurant ce webinar, nous analysons comment les équipes B2B peuvent reconstruire une compréhension commune de leurs acheteurs à partir de la Win-Loss analysis, plutôt que de multiplier les signaux fragmentés. Une approche concrète pour aligner Sales, Marketing et Product autour d'une même réalité business.RESSOURCES
What's it really like to work as a Peace Officer in Alberta, Canada? In this episode, Steve sits down with Brad Larsen, a veteran CPO who has served since 2014, to break down the major differences between Canadian policing and U.S. policing — from authority levels to training, to why peace officers aren't armed, and how they work alongside the RCMP. Brad shares unfiltered stories from the road, including bizarre bylaw calls, intense foot chases, dangerous encounters, and the time suspects stole his patrol truck during a fight outside a hockey arena. He also talks about animal enforcement, impaired driving laws, provincial authority, and what it's like policing vast rural areas in Alberta. If you're curious about Canadian law enforcement, the Peace Officer Act, or the realities of rural policing, this episode delivers a rare inside look at a profession most people outside Canada have never heard of. Contact Steve - steve@thingspolicesee.com Support the TPS show by joining the Patreon community today! https://www.patreon.com/user?u=27353055 Sergeant Steve - @TheSergeantSteve https://www.youtube.com/@UCuobtuGxJny9V5lX5a1ieuw
Alan Byrne, Product Leader for Mozilla's Firefox extensions ecosystem, argues that the best product work is less doctrine and more judgement. In conversation with LRandy Silver, he breaks down why prioritisation frameworks like RICE and MoSCoW often masquerade as science while quietly embedding subjectivity—and why he prefers writing clear “what and why” statements over chasing false precision.From his experience at QuickBooks and Twitter, Alan explores when PRDs are genuinely valuable (complex systems, high risk, trust and safety concerns) and how to keep them lean enough to stay useful. The discussion also digs into the tension between moving a metric and doing right by users, the dangers of gamifying growth, and how product managers can translate customer problems into narratives that align engineers, executives, and sales.Chapters03:30 Product as philosophy04:41 Studying product vs learning in the field07:25 The real job: understand users and their “why”08:21 Why prioritisation frameworks often fail in practice10:58 Decision-making without false precision13:14 Goal-led roadmaps and narrative alignment14:22 Metrics, ethics, and avoiding gamification traps18:35 When PRDs help, and how to keep them lean22:37 Prototyping, vibe coding, and where it falls apart25:14 Communication, compromise, and working documents27:36 Preventing overbuild and defining “good enough”30:39 Handling “can't you just…” from sales and marketing33:28 What Alan wishes he knew five years ago34:49 Explaining product management to non-product peopleOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Send a textWelcome to the newest episode of the Serious Privacy podcast, where hosts Paul Breitbarth and Dr. K Royal discuss the privacy and data protection news of the past couple of weeks. This week, Paul rants about digital sovereignty, K discusses new American legislation, especially to protection children's data, and together they also talk about the latest WhatsApp decision from the Court of Justice of the European Union. If you have comments or questions, find us on LinkedIn and Instagram @seriousprivacy, and on BlueSky under @seriousprivacy.eu, @europaulb.seriousprivacy.eu, @heartofprivacy.bsky.app and @igrobrien.seriousprivacy.eu, and email podcast@seriousprivacy.eu. Rate and Review us! From Season 6, our episodes are edited by Fey O'Brien. Our intro and exit music is Channel Intro 24 by Sascha Ende, licensed under CC BY 4.0. with the voiceover by Tim Foley.
In this episode, host Liz Morse, a prosthetic and orthotic resident at UW Health in Madison, Wisconsin, leads a candid discussion on residency stressors and the transition into clinical practice. She is joined by Kelley Berk, MS, CPO, LPO, of Shamrock Prosthetics in Athens, Georgia, and Julie Quinlan, MPO, MS, CPO, ATC, FAAOP, of Hanger Clinic and associate director of the O&P program at Drexel University. Together, they explore how strong communication lays the foundation for success when joining a new clinic, from setting expectations with mentors and teammates to giving and receiving constructive feedback. The conversation addresses imposter syndrome, maintaining a growth mindset, and building patient trust through transparency, realistic timelines, and honest follow-up. They also share practical strategies for staying organized, reflecting on progress, celebrating daily wins, and leaning on community support to reduce burnout and sustain meaningful patient care. O&P Rising is produced by Association Briefings.
Time for a little self care, which is something best done when you plan ahead. Colleen Klimczak, CPO, discusses organizing home offices & small businesses, paper & time management, using home spaces in their best possible way, and creating time with family in this weekly podcast. Learn more at PeaceOfMindPO.com!
Cheryl Platz, Cheryl Platz, former UX Director for Riot Games, Scopely and Author of "The Game Development Strategy Guide," returns to The Product Experience to explore how video game design principles can transform product development. From her time at Riot Games and Marvel Strike Force to teaching at Carnegie Mellon, Cheryl shares hard-won lessons about player motivation, onboarding, and building products that thrive. Discover why competition is no longer the primary driver of modern gaming, how a children's game taught her about gendered design assumptions, and how she turned a catastrophic server outage into a UX win that made Reddit happy.Chapters06:03 Game development is cloud services plus filmmaking07:08 The problem with silos in game studios08:24 “Modern” games: live service, messy business models, shifting tastes09:58 Defining a game: players decide if you got it right11:41 Motivators of play and why they matter to product people12:26 Disney Friends: the moment a playtest rewrote the design17:19 Classic vs modern motivators: what technology changed20:41 The research that challenged the “games are competition” assumption22:36 Why game lessons translate to enterprise software (and where gamification goes wrong)25:19 Pro-social design: trust, safety and communities at scale28:33 Designing for companionship and shared experiences34:43 Onboarding as growth strategy, not a “nice to have”37:38 Journey mapping 100 levels: making invisible drop-off visible39:25 On-demand learning beats one-and-done tutorials41:58 Advice for people trying to break into games during layoffs44:36 Turning a sixth anniversary outage into a UX win Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Pool Pros text questions here This conversation delves into the complexities of phosphates in pool chemistry, emphasizing their role in biological processes and the misconceptions surrounding their impact on chlorine effectiveness and algae growth. It also touches on contractor accountability in the pool industry and analyzes market trends, providing insights into the current state of the industry. Takeaways Phosphates are essential for life and play a crucial role in biochemistry. The pool industry often misunderstands the role of phosphates, treating them as a primary villain in algae growth. Chlorine is the primary agent for controlling algae, not phosphates. Phosphate testing became popular due to marketing rather than scientific necessity. Algae can survive without measurable orthophosphate, relying on other forms of phosphorus. Phosphate removal can help but is not a substitute for proper sanitation practices. The relationship between phosphates and algae is complex and often misrepresented. Market reports can be misleading, showing stabilization rather than true growth. Consumer protection in the pool industry is a significant concern, highlighted by contractor misconduct cases. Understanding the mechanisms of pool chemistry is more important than memorizing numbers.Sound bites "Phosphate does not cause algae." "Chlorine neglect causes algae." "Oxidation is still the boss." Chapters 00:00 Understanding Phosphates in Pool Chemistry 03:50 Contractor Accountability and Consumer Protection 08:25 Market Trends and Industry Growth Analysis 12:44 The Role of Phosphates in Algae Control 21:16 Sources of Phosphates and Their Impact 25:12 The Relationship Between Phosphates and Algae AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Outhe 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!Service Industry NewsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
Sherwin Wu leads engineering for OpenAI's API platform, where roughly 95% of engineers use Codex, often working with fleets of 10 to 20 parallel AI agents.We discuss:1. What OpenAI did to cut code review times from 10-15 minutes to 2-3 minutes2. How AI is changing the role of managers3. Why the productivity gap between AI power users and everyone else is widening4. Why “models will eat your scaffolding for breakfast”5. Why the next 12 to 24 months are a rare window where engineers can leap ahead before the role fully transforms—Brought to you by:DX—The developer intelligence platform designed by leading researchersSentry—Code breaks, fix it fasterDatadog—Now home to Eppo, the leading experimentation and feature flagging platform—Episode transcript: https://www.lennysnewsletter.com/p/engineers-are-becoming-sorcerers—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Sherwin Wu:• X: https://x.com/sherwinwu• LinkedIn: https://www.linkedin.com/in/sherwinwu1—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Sherwin Wu(03:10) AI's role in coding at OpenAI(06:53) The future of software engineering with AI(12:26) The stress of managing agents(15:07) Codex and code review automation(19:29) The changing role of engineering managers(24:14) The one-person billion-dollar startup(31:40) Management lessons(37:28) Challenges and best practices in AI deployment(43:56) Hot takes on AI and customer feedback(48:57) Building for future AI capabilities(50:16) Where models are headed in the next 18 months(53:35) Business process automation(57:22) OpenAI's ecosystem and platform strategy(01:00:50) OpenAI's mission and global impact(01:05:21) Building on OpenAI's API and tools(01:08:16) Lightning round and final thoughts—Referenced:• Codex: https://openai.com/codex• OpenAI's CPO on how AI changes must-have skills, moats, coding, startup playbooks, more | Kevin Weil (CPO at OpenAI, ex-Instagram, Twitter): https://www.lennysnewsletter.com/p/kevin-weil-open-ai• OpenClaw: https://openclaw.ai• The creator of Clawd: “I ship code I don't read”: https://newsletter.pragmaticengineer.com/p/the-creator-of-clawd-i-ship-code• The Sorcerer's Apprentice: https://en.wikipedia.org/wiki/The_Sorcerer%27s_Apprentice_(Dukas)• Quora: https://www.quora.com• Marc Andreessen: The real AI boom hasn't even started yet: https://www.lennysnewsletter.com/p/marc-andreessen-the-real-ai-boom• Sarah Friar on LinkedIn: https://www.linkedin.com/in/sarah-friar• Sam Altman on X: https://x.com/sama• Nicolas Bustamante's “LLMs Eat Scaffolding for Breakfast” post on X: https://x.com/nicbstme/status/2015795605524901957• The Bitter Lesson: http://www.incompleteideas.net/IncIdeas/BitterLesson.html• Overton window: https://en.wikipedia.org/wiki/Overton_window• Developers can now submit apps to ChatGPT: https://openai.com/index/developers-can-now-submit-apps-to-chatgpt• Responses: https://platform.openai.com/docs/api-reference/responses• Agents SDK: https://platform.openai.com/docs/guides/agents-sdk• AgentKit: https://openai.com/index/introducing-agentkit• Ubiquiti: https://ui.com• Jujutsu Kaisen on Crunchyroll: https://www.crunchyroll.com/series/GRDV0019R/jujutsu-kaisen?srsltid=AfmBOoqvfzKQ6SZOgzyJwNQ43eceaJTQA2nUxTQfjA1Ko4OxlpUoBNRB• eero: https://eero.com• Opendoor: https://www.opendoor.com—Recommended books:• Structure and Interpretation of Computer Programs: https://www.amazon.com/Structure-Interpretation-Computer-Programs-Engineering/dp/0262510871• The Mythical Man-Month: Essays on Software Engineering: https://www.amazon.com/Mythical-Man-Month-Software-Engineering-Anniversary/dp/0201835959• There Is No Antimemetics Division: A Novel: https://www.amazon.com/There-No-Antimemetics-Division-Novel/dp/0593983750• Breakneck: China's Quest to Engineer the Future: https://www.amazon.com/Breakneck-Chinas-Quest-Engineer-Future/dp/1324106034• Apple in China: The Capture of the World's Greatest Company: https://www.amazon.com/Apple-China-Capture-Greatest-Company/dp/1668053373—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com
Pool Pros text questions hereIn this episode of Talking Pools, hosts Steve and Wayne discuss various aspects of the pool service industry, including the evolution of services, the importance of community and networking, navigating insurance challenges, and the impact of technology. They share insights on client relations, the significance of proper maintenance, and the intricacies of pool renovations and inspections. The conversation emphasizes the need for pool professionals to be proactive, knowledgeable, and ethical in their business practices.takeawaysEveryone starts out as a service guy in the pool industry.The new CPO manual has significant updates.Community and networking are crucial for success in the pool industry.Insurance policies often exclude certain types of coverage.Asking the right questions can save time and money.Maintaining good client relations is essential for business.Technology is rapidly changing the pool service landscape.Proper documentation is vital for client disputes.Renovations require careful planning and communication with clients.Good business practices lead to positive karma and long-term success.Sound Bites"You can start out as a service guy.""You need to ask the right questions.""You have to do good business."Chapters00:00Navigating Drone Insurance and Regulations25:56Understanding General Liability and Property Damage Coverage Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
What does great product leadership look like when you're asked to go along with a big initiative you don't believe in? In this episode, former CPO at Everway, Timothy Alvis, talks about the tough calls product leaders face when conviction clashes with consensus. From telling better stories, to embracing problem obsession over solution fixation, Tim shares hard-earned wisdom from leading at scale and navigating complex orgs. We also hear how he's now applying AI to rethink product work itself. Whether you're an aspiring CPO or in the trenches today, this episode offers plenty of gold.
Send a textWelcome to the newest episode of the Serious Privacy podcast, where hosts Paul Breitbarth, Ralph O'Brien, and Dr. K Royal connect with Josh Schwartz of Phaselaw to discuss the increasing use of data subject access rights (DSARs) as a weapon. The resources required to handle such requests can be quite extensive. How do companies keep up? Maybe Josh has some insight. If you have comments or questions, find us on LinkedIn and Instagram @seriousprivacy, and on BlueSky under @seriousprivacy.eu, @europaulb.seriousprivacy.eu, @heartofprivacy.bsky.app and @igrobrien.seriousprivacy.eu, and email podcast@seriousprivacy.eu. Rate and Review us! From Season 6, our episodes are edited by Fey O'Brien. Our intro and exit music is Channel Intro 24 by Sascha Ende, licensed under CC BY 4.0. with the voiceover by Tim Foley.
Send a textTackling the messy reality of data fueling artificial intelligence, Andrea Muttoni—President & CPO at Story—joins the show to unpack how Story is building an AI-native infrastructure for intellectual property and training data. We dig into making the $80T IP asset class programmable, traceable, and monetizable, and how Story aims to turn “mysterious training data blobs” into transparent rights and payments for creators and enterprises.01:10 Meet Andrea Muttoni 06:49 Story's Core Mission 13:41 IP Monetization 21:08 Biggest Competitor 22:49 Compute, Models, & Data 27:46 What to IP, Where Not 31:16 Blockchain 34:54 Protecting Your IP 41:36 Reaching StoryAndrea explains how Story is building a blockchain-based IP and data layer so AI systems can train on licensed content while proving usage, enforcing licenses, and automating payments to rights holders. We talk about the practical challenges of cleaning and labeling real-world data, what “IP-safe” datasets look like in practice, and how developers and companies can plug into Story's infrastructure. Andrea also shares where blockchain actually adds value (and where it doesn't), why he thinks “AI can't scale on legal ambiguity,” and concrete steps creators and founders can take today to protect and monetize their IP in the AI era.LinkedIn: linkedin.com/in/muttoni Website: https://www.story.foundation/#AITrainingData, #IntellectualProperty, #IPEconomy, #StoryProtocol, #DataInfrastructure, #AIGovernance, #AILaw, #Web3, #Blockchain, #CreatorEconomy, #DataOwnership, #RightsManagement, #Licensing, #TechPodcast, #Developers, #MachineLearning, #AIEthics, #DataMonetizationWant to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.
Send a textTackling the messy reality of data fueling artificial intelligence, Andrea Muttoni—President & CPO at Story—joins the show to unpack how Story is building an AI-native infrastructure for intellectual property and training data. We dig into making the $80T IP asset class programmable, traceable, and monetizable, and how Story aims to turn “mysterious training data blobs” into transparent rights and payments for creators and enterprises.01:10 Meet Andrea Muttoni 06:49 Story's Core Mission 13:41 IP Monetization 21:08 Biggest Competitor 22:49 Compute, Models, & Data 27:46 What to IP, Where Not 31:16 Blockchain 34:54 Protecting Your IP 41:36 Reaching StoryAndrea explains how Story is building a blockchain-based IP and data layer so AI systems can train on licensed content while proving usage, enforcing licenses, and automating payments to rights holders. We talk about the practical challenges of cleaning and labeling real-world data, what “IP-safe” datasets look like in practice, and how developers and companies can plug into Story's infrastructure. Andrea also shares where blockchain actually adds value (and where it doesn't), why he thinks “AI can't scale on legal ambiguity,” and concrete steps creators and founders can take today to protect and monetize their IP in the AI era.LinkedIn: linkedin.com/in/muttoni Website: https://www.story.foundation/#AITrainingData, #IntellectualProperty, #IPEconomy, #StoryProtocol, #DataInfrastructure, #AIGovernance, #AILaw, #Web3, #Blockchain, #CreatorEconomy, #DataOwnership, #RightsManagement, #Licensing, #TechPodcast, #Developers, #MachineLearning, #AIEthics, #DataMonetizationWant to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.
This episode may make you hungry. It also will help guide you to better meal planning. Colleen Klimczak, CPO, discusses organizing home offices & small businesses, paper & time management, using home spaces in their best possible way, and creating time with family in this weekly podcast. Learn more at PeaceOfMindPO.com!
Matt MacInnis spent 6 years as COO at Rippling and now leads as CPO. He joined Rippling in 2019, when there were only 70 people, and has led the company across multiple stages.Before that, Matt was a founder for 9 years, building Inkling after 7 years at Apple. These three chapters of his career shape this conversation. We focus on how to build and operate teams as a company scales. Matt explains how he thinks about speed versus real progress, and which parts of building a company should move fast and which should move slowly. He shares how he decided when to introduce processes at Rippling, when to keep things informal, and how to recognize when a process that once helped the company had started to slow it down.We discuss how his role changed as Rippling grew from around 70 people to 100, then to 500, and now to thousands. He explains what he paid attention to at each stage and which metrics he deliberately did not obsess over.These are practical lessons for founders, from the earliest days of a startup to the challenges of scaling a large organization.0:00 - Trailer01:11 – One thing people get wrong about building a business?04:01 – Great founders find markets that already exist06:36 – What does a “death march” mean at Apple?10:11 – How to build a good team in early-stage startup?12:33 – Learnings from Apple to Inkling18:11 – Processes to set up in startups25:20 – Humans always optimize for comfort (and why that's bad instinct)33:09 – Why success teaches you more than failure36:01 – How should processes change as company scales?42:11 – How is AI changing the software industry?54:03 – If Matt were starting up today, how would he do it?57:07 – How would Next-gen PM roles look like?01:01:51 – Matt shares about Rippling CEO Parker01:04:32 – Founder instinct vs Data01:06:06 – Over-optimizing for employee comfort01:07:27 – If building a startup feels comfortable, it's probably dead01:08:36 – One thing only CEO's should do forever01:11:15 – One piece of startup advice Matt doesn't trust-------------India's talent has built the world's tech—now it's time to lead it.This mission goes beyond startups. It's about shifting the center of gravity in global tech to include the brilliance rising from India.What is Neon Fund?We invest in seed and early-stage founders from India and the diaspora building world-class Enterprise AI companies. We bring capital, conviction, and a community that's done it before.Subscribe for real founder stories, investor perspectives, economist breakdowns, and a behind-the-scenes look at how we're doing it all at Neon.-------------Check us out on:Website: https://neon.fund/Instagram: https://www.instagram.com/theneonshoww/LinkedIn: https://www.linkedin.com/company/beneon/Twitter: https://x.com/TheNeonShowwConnect with Siddhartha on:LinkedIn: https://www.linkedin.com/in/siddharthaahluwalia/Twitter: https://x.com/siddharthaa7-------------This video is for informational purposes only. The views expressed are those of the individuals quoted and do not constitute professional advice.Send us a text
Ready to land commercial pool accounts without racing to the bottom on price? We break down exactly how to win bids with HOAs, apartments, and hotels while protecting your margins, your time, and your sanity. From first contact to long-term retention, this is a step-by-step guide to building a profitable commercial line that doesn't drain your residential route.We start with how decision-making works behind the scenes: HOAs need multiple bids, boards are volunteer-led, and property managers value reliable partners who make their jobs easier. You'll learn why a concise, one-page proposal beats a 20-page packet, how to use SEO and targeted ads to get found for “commercial pool service” in your city, and what to say when you call management companies to be added to their bid lists. We also cover when to cold walk properties, how to read a neglected pool as your opening, and how to present outcomes—uptime, compliance, and clear communication—instead of just tasks.Pricing is where most pros stumble. We explain the headache factor that should be baked into every commercial rate to cover inspections, chemistry logs, access issues, bather load spikes, late payments, and extra visits during heat waves. You'll hear why HOAs are often more stable and faster to approve repairs than apartments, and how to set a hard price floor that keeps you out of unprofitable contracts. We dive into insurance and certifications too: typical two million liability requirements, when CPO is enough, when county certification is mandatory, and smart stopgaps if an inspector demands credentials on short notice.• adding a headache factor to every commercial bid• why HOAs pay more reliably than apartments• how to get in via SEO, Google Ads, and cold calls• using one-page bids for faster board decisions• navigating two million liability limits and certificates• county certification vs CPO and surprise inspections• setting a price floor and when to walk away• balancing visit frequency, capacity, and route design• strategies for blind bidding anSend us a textSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y
What does alignment really mean in product teams, and why does consensus often slow everything down?In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Blagoja Golubovski (VP of Product, formerly at Usercentrics) to unpack one of the most persistent myths in product leadership: that good product organisations are democracies.Chapters0:00 Product leadership is not about consensus1:21 Introduction to Blagoja2:48 From engineering to product leadership4:47 What people think product leadership is5:44 Creating clarity and explicit trade-offs6:53 Why product organisations are not democracies7:54 Input vs ownership in decision-making8:24 Who is accountable for product decisions9:50 Leadership, strategy, and prioritisation10:02 How product leadership changes as companies scale12:29 Why decision-making mechanics define product culture13:27 Separating input from decisions14:59 Committees vs accountability16:16 Why alignment does not mean agreement17:29 The three levels of product decisions21:00 Diagnosing broken decision-making22:08 Environment beats individual skill23:19 What real prioritisation looks like24:46Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Send us a textWelcome to the Serious Privacy podcast, where Paul Breitbarth, Dr. K Royal, and Ralph O'Brien meet with Tom Kemp of the California Privacy Protection Agency. We talk about the new DROP system, priorities, history, and coordination with other agencies and lawmakers. Tom was previously on Serious Privacy, before his CPPA days. If you have comments or questions, find us on LinkedIn and Instagram @seriousprivacy, and on BlueSky under @seriousprivacy.eu, @europaulb.seriousprivacy.eu, @heartofprivacy.bsky.app and @igrobrien.seriousprivacy.eu, and email podcast@seriousprivacy.eu. Rate and Review us! From Season 6, our episodes are edited by Fey O'Brien. Our intro and exit music is Channel Intro 24 by Sascha Ende, licensed under CC BY 4.0. with the voiceover by Tim Foley.
Yep - we are at the start of a new world - a world where AI is going to be 'even bigger than the internet'. And as the leaders of challenger brands in CPG, we've gotta lean in. In this episode of Brand Growth Heroes, I'm joined by one of my oldest and best friends, Paul Adams, CPO & Marketing at a multi-billion dollar company, Intercom AND he is building Fin.ai. If you're not in 'Tech' you may not have heard of him, but Paul Adams is one of the world's most prominent tech product designers, researchers, and authors - recognised as one of the world's leading thinkers on the the intersection between humans and technology... and now between humans, commercialisation and AI.... amongst many other aspects of tech that most of us are not even privy to! Described as "one of Silicon Valley's most wanted", he's also one of my closest friends, and I can't tell you how proud we are of the young man who rocked up to live with us in Balham in 2002 to work at Dyson, his very first job. After only a few years he was poached by Facebook, where he made the platform 'mobile' and then Google, where he worked on making Gmail, Google and YouTube mobile too. It was while working for these behemoths that he moved to San Francisco with his wife Jennifer, who's one of my three besties (Love you, Jen), and became globally renowned on the Tech speaker scene. In this episode, Paul argues that AI isn't just another new channel or tool. It's a platform shift on the scale of the internet and potentially bigger. We talk about why the moment we're in feels eerily similar to 1999, why marketing is getting less effective across the board, and why the brands that win next will look very different to the ones that won the last cycle.A bit more background on Paul:"Most Wanted" Status (2011): Paul Adams was highlighted by Fortune as a highly sought-after talent in Silicon Valley following his significant contributions to major tech firms.Google (Social Research): At Google, he led the social research team, and his work directly influenced the creation of "Circles," which became the foundational feature of Google+. He also worked on Gmail, YouTube, and mobile products.Facebook (Brand Experience): He later joined Facebook as the Global Brand Experience Manager, where he focused on research, design, and product strategy, working with marketers and advertising agencies.Intercom (Product Strategy): He joined Intercom as VP of Product in 2014, later becoming the Chief Product Officer.Thought Leadership: Adams is the author of Grouped: How Small Groups of Friends are the Key to Influence on the Social Web. His work on "The Real Life Social Network" is widely recognized as one of the most viewed presentations on the evolution of social networks.Background: Before his time in tech, he worked as a product designer at Dyson, where he designed electronic appliances. Current Status: As of September 2023, he was working as the Chief Product Officer at Intercom, focusing on product strategy in the age of AI.This isn't a tactical 'AI' for the sake of AI episode. It's a big-picture conversation about what's actually changing, what's already changed, and what brand builders need to understand to stay relevant over the next decade. it was this conversation that made me set up a buzzing new community called NextGen CPG - a community for AI-native founders. Take a look and see if you're eligible to join us hereUseful linksConnect with Paul Adams on LinkedIn https://www.linkedin.com/in/pauladams/Connect with Intercom The #1 AI Agent https://www.linkedin.com/company/intercom/Join the NextGen CPG WhatsApp community and LinkedIn page ============================================================Thanks to Brand Growth Heroes' podcast sponsor - Joelson, the commercial law firm=============================================================If you're a founder, you already know how much of your energy goes into building the perfect product, creating standout branding and connecting with your consumers.But don't forget that scaling a CPG business also comes with a maze of legal complexities that can make or break your business journey. From contracts, term sheets and regulatory compliance to protecting your brand's intellectual property as you expand, it's essential to get it right.And that starts with the right legal partner.So we're thrilled to introduce you to Joelson, a leading commercial law firm that specialises in guiding the founders of scaling CPG brands, as Brand Growth Heroes' sponsor.With long-term relationships with clients like Little Moons, Trip, Eat Natural, Bear Graze, and Pulsin, Joelson is also famous for advising the innocent founders in their landmark sale to Coca-Cola! As a female team, we are especially impressed by Joelson's commitment to championing female founders in CPG.Not many law firms are also BCorps, nor do they specialise in helping founders navigate the legal challenges of scaling without stifling the creativity and momentum that got you here in the first place. So thanks, Joelson—we're delighted to have you on board for the second year running.If you'd like to get in touch to find out more, why don't you drop them a line at hello@joelsonlaw.com==============================================.Please don't hesitate to join our Brand Growth Heroes community to stay updated with captivating stories and learnings from your beloved brands on their path to success!Follow us on our Brand Growth Heroes socials: LinkedIn, Facebook, Instagram and YouTube.Thanks to our Sound Engineer, Gyp Buggane, Ballagroove.com and podcast producer/content creator, Kathryn Watts, Social KEWS.
Phishing didn't get smarter, it got better at looking normal. What used to be obvious scams now blend directly into the platforms, workflows, and security controls people trust every day. In this episode, Ron sits down with Yaamini Barathi Mohan, 2024 DMA Rising Star and Co-Founder & CPO of Secto, to break down how modern phishing attacks bypass MFA, abuse trusted services like Microsoft 365, and ultimately succeed inside the browser. Together, they examine why over-reliance on automation creates blind spots, how zero trust becomes practical at the browser layer, and why human judgment is still the deciding factor as attackers scale with AI. Impactful Moments 00:00 - Introduction 02:44 - Cloud infrastructure powering crime at scale 07:45 - What phishing 2.0 really means 12:10 - How MFA gets bypassed in real attacks 15:30 - Why the browser is the final control point 18:40 - AI reducing SOC alert fatigue 23:07 - Mentorship shaping cybersecurity careers 27:00 - Thinking like attackers to defend better 31:15 - When trust becomes the attack surface Links Connect with our guest, Yaamini Barathi Mohan, on LinkedIn: https://www.linkedin.com/in/yaamini-mohan/ Check out our upcoming events: https://www.hackervalley.com/livestreams Join our creative mastermind and stand out as a cybersecurity professional: https://www.patreon.com/hackervalleystudio Love Hacker Valley Studio? Pick up some swag: https://store.hackervalley.com Continue the conversation by joining our Discord: https://hackervalley.com/discord Become a sponsor of the show to amplify your brand: https://hackervalley.com/work-with-us/