I Wish They Knew

IN EPISODE 215:Innovation needs more than a good idea - it requires great leadership. In Episode 215, Robyn Bolton unlocks the leadership playbook for designing, supporting and executing bold ideas. We discuss ways leaders can resist short-term pressures that work against innovation, how to de-risk and develop innovation at every stage, and how to manage innovation teams with more curiosity and connection.ABOUT ROBYN BOLTON:Robyn Bolton is the Founder & Chief Navigator at Mile Zero, a consultancy that helps leaders  use innovation to confidentlyand repeatedly grow revenue. She previously worked at Innosight, Boston Consulting Group, and Procter & Gamble, where she helped develop and launch the Swiffer. Robyn's work has been featured in Fast Company, Harvard Business Review, The New York Times, and NPR's Marketplace. She's the author of Unlocking Innovation: A Leader's Guide for Turning Bold Ideas into Tangible Results.RESOURCES:⁠www.milezero.io⁠⁠www.UnlockingInnovation.co

IN EPISODE 232:When it comes to feedback, what we show matters more than what we say. In this solo episode, I explore the visual side of feedback and how our "feedback face" tells a story that can change the entire meaning of our words. Good feedback is more like a map that shows others how to find their next steps.

IN EPISODE 231:Great leaders can help others find moments of meaning in any job, any day, if they know where to look. In Episode 231, Wes Adams explores ways that leaders can create meaningful work for every employee. We talk about the three drivers of meaning, discuss ideas that promote positive feedback across teams, and share ways that leaders can challenge and support others in their work. ABOUT WES ADAMS:Wes Adams is the CEO of SV Consulting Group. He partners with Fortune 500s and scaling companies to develop high-impact leaders and design operating structures that support high performing teams. Wes is also a positive psychology researcher at the University of Pennsylvania where he studies the leadership practices and organizational structures that help employees thrive. He is the co-author of Meaningful Work: How to Ignite Passion and Performance in Every Employee.

IN EPISODE 230:Flexible leaders don't change who they are, but they do adapt how they lead. In Episode 230, Kevin Eikenberry shares lessons in flexible leadership. We discuss the downside of personality tests, why being intentional is so critical to leadership success, and the necessity of staying true to one's values during volatile times. Good leadership never goes out of style, but good leaders need to know when to adjust their styles - and after listening to Kevin, you'll know how and when to do just that.ABOUT KEVIN EIKENBERRY:Kevin Eikenberry is the Chief Potential Officer of the Kevin Eikenberry Group, a leadership and learning company, and has been named by Global Gurus as one of most influential thinkers on leadership for the last four years. He's the host of the Remarkable podcast and the author of five books, including his latest, Flexible Leadership: Navigate Uncertainty and Lead with Confidence.

IN EPISODE 229:Making others feel like they matter is no small matter - and it doesn't require big gestures. In Episode 229, Zach Mercurio shows how leaders can help others experience greatersignificance at work. We discuss practical ways to notice, affirm and make people feel needed, how to ask questions that foster trust, and what organizations can do to create more supportive workplaces. ABOUT ZACH MERCURIO:Zach Mercurio is a researcher, leadership development facilitator, and speaker specializing in purposeful leadership, mattering, and meaningful work.  He's a senior fellow at Colorado State University's Center for Meaning and Purpose, where he's also an instructor in the Organizational Learning, Performance, and Change program. His new book is,  The Power of Mattering: How Leaders Can Create a Culture of Significance.

IN EPISODE 228:The best experiences don't transact — they transform. In Episode 228, Ken Hughes shows how the best brands create "heart space" by making emotional connections with their customers. We explore the importance of non-traditional metrics in customer service, why brands should treat their employees as their "first customer," how to create memorable experiences that truly surprise and delight, and why brands should put customer intimacy above all else. ABOUT KEN HUGHES:Ken Hughes is a globally recognized leader on consumer experience and modern consumer culture. He's advised major brands like Starbucks, Google, Coca-Cola, and the NFL on customer and employee experience strategies and helps organizations foster authentic connections in a tech-drivenworld.

IN EPISODE 227:Curiosity is more than just a way to learn from others - it's how we show others we care. In Episode 227, Ryan Hawk drops by to discuss ways to foster deeper conversations and connections at work and in life. We talk about the ingredients of a great conversation, how to get people to open up aboutthemselves, and how leaders can turn curiosity into a strategic workplace advantage. ABOUT RYAN HAWK:Ryan Hawk is the bestselling author of three books, a keynote speaker, and host of The Learning Leader podcast, which has been named an Apple Podcast “Best-Seller” for the past four years and regularly ranks as the #1 BusinessPodcast in the world.

IN EPISODE 226:If you want to build a culture, you need a culture architect. In Episode 226, Laura Hamill provides the blueprint for creating a culture built on lived values. We discuss the critical role leaders play in shaping culture, why culture building takes both head and heart, and how to tell if the culture is living up to purpose. ABOUT LAURA HAMILL:Laura Hamill, Ph.D., is an organizational psychologist and owner of Paris Phoenix Group, a consulting firm specializing in driving impactful research and outcomes. Previously, she was co-founder of Limeade, an employee experience software company, where she held the dual roles of Chief People Officer and Chief Science Officer, and also served as the Director of People Research at Microsoft. Laura hosts theHappy at Work podcast, and is the author of The Power of Culture.

IN EPISODE 225:Leadership is more than just a title - it's a choice. In Episode 225, Adam Galinsky demonstrates the inspiring or infuriating impact that leaders have on their teams. We discuss the outsize effect on a leader's behavior on others, the importance of sharing credit, and how organizations can cultivate more inspiring leaders.ABOUT ADAM GALINKSY:Adam Galinsky is a Vice Dean and professor at the Columbia Business School. He has published more than 300 scientific articles on leadership, negotiations, decision-making, andethics, is the author of two books, including his latest, INSPIRE: The Universal Path for Leading Yourself and Others.

IN EPISODE 224:When we understand the boundaries of failure, there is no limit to success. In Episode 224, Sheri Jacobs explores the importance of "taking more shots" to achieve transformational growth. We discuss how organizations can promote healthier norms around failure, why it pays to set boundaries for experimentation, and how leaders can overcome short-term pressures to make room for risk-taking and learning. Sheri also reflects on her personal journey of taking more shots after a health scare that ultimately changed her life.ABOUT SHERI JACOBS:Sheri Jacobs is the founder and CEO of Avenue M Group, a global keynote speaker and a three-time bestselling author. She's also a wildlife photographer and has completed 18 marathons.

IN EPISODE 223:Burnout doesn't have to be the price of ambition. In Episode 223, Bianca Best debunks the myths surrounding balance and productivity. She highlights the need for self-awareness in managing time and energy, how kind leadership fosters a healthier work environment, and ways that individuals can take ownership of their well-being.ABOUT BIANCA BEST:Bianca Best is a global executive, bestselling author, certified coach, inspirational speaker, and proud mother of four. She's worked with brands like Google, Snap and Amazon. Bianca is the author of three books, and her latest is: Big Impact Without Burnout.LINKS:https://www.youtube.com/@biancabest_BBTVhttps://www.linkedin.com/in/biancabesthttps://www.instagram.com/biancabest_/

IN EPISODE 222:Good leaders give feedback to teams. Great leaders get teams to share feedback with each other. In Episode 222, Keith Ferrazzi describes the shift to "teamship," a team-oriented model that emphasizes team transformation. Keith shares practical techniques for fostering a culture of candor, the significance of humility in leadership, and the necessity of building strong relationships to enhance teamwork. We highlight the transformative power of peer-to-peer feedback and the role of shared responsibility in achieving team success.ABOUT KEITH FERRAZZI:Keith Ferrazzi is a renowned executive team coach, keynote speaker, influential thought leader and founder of Ferrazzi Greenlight, where he has spent more than 20 years coachingFortune 500 companies, unicorn startups, and even governments. Keith leads the Greenlight Research Institute, which is focused on team transformation. His latest book is Never Lead Alone: 10 Shifts from Leadership to Teamship.LINKS:https://www.keithferrazzi.com/bookshttps://www.linkedin.com/in/keithferrazzi/https://www.instagram.com/keithferrazzi/https://www.youtube.com/@keithferrazzihttps://www.tiktok.com/@keithferrazzihttps://www.facebook.com/keithferrazzi/https://x.com/ferrazzi

IN EPISODE 221:The best bosses are framers, not fixers - and they make everyone around them better. In Episode 221, Sabina Nawaz returns to the show to discuss ways to become a better boss. We discuss the importance of self-awareness, empathy, and effective communication in leadership; how to avoid common communication mistakes; and shifts that managers can make to build capacity in others. ABOUT SABINA NAWAZ:Sabina Nawaz is an elite executive coach who advises C-level executives and teams at Fortune 500 corporations, government agencies, nonprofits, and academic institutions around the world. She has written for and been featured in Harvard Business Review, The Wall Street Journal, Forbes, Inc., Fast Company, NBC, Nasdaq, and MarketWatch. Her latest book is: YOU'RE THE BOSS: Become the Manager You Want to Be (And Others Need).

IN EPISODE 220:Managing up isn't about making our boss's life easier - it's about taking control of our work experience. In Episode 220, Melody Wilding returns to discuss ways to create alignment with managers, how to set effective boundaries, tips for giving and receiving feedback, and how to navigate growth opportunities.ABOUT MELODY WILDING:Melody Wilding is an author, speaker and executive coach. She's been named one of Business Insider's Most Innovative Coaches and has worked with top organizations like Google,Amazon, and JP Morgan. Melody has been featured in The New York Times and Wall Street Journal and is a contributor to Harvard Business Review, Fast Company, Psychology Today, and Forbes. Her new book is Managing Up: How to Get What You Need From the People in Charge.

IN EPISIODE 219:When does an apology actually make things worse instead of right? In Episode 219, Shira Miller discuss the detrimental effects of "apology speak" in our personal and professional interactions. We discuss ways to communicate more effectively without undermining ourselves, how to transform apology speak into confident communication, and how to deal with people who rarely take accountability fortheir actions. ABOUT SHIRA MILLER:Shira Miller is an award-winning keynote speaker, Certified Executive Coach,  and  the Chief CommunicationsOfficer of National DCP, the $3 billion supply chain company serving Dunkin' franchisees. She's also the author of Free and Clear: Get Unstuck and Live the Life You Want.

IN EPISODE 218:The most successful leaders know it's better to a learn-it-all than a know-it-all. In Episode 218, Damon Lembi drops by to explore what it take to create a culture of continuous learning. We discuss how leaders can normalize failure and spark innovation, how to develop greater learning agility, and what individuals can do to stay ahead of the learning curve.ABOUT DAMON LEMBI:Damon Lembi is a two-time bestselling author and the CEO of Learnit, a live learning platform that has upskilled over 2 million people. He's also the host of The Learn-It-All podcast.

IN EPISODE 217: What if our biggest weakness turned out to be our greatest strength? In Episode 217, David Rendall makes the case for amplifying our defining features instead of toning them down. We discuss implications for the classroom and workplace, along with tips for leading people towards more fulfilling jobs and lives. ABOUT DAVID RENDALL: David Rendall has helped thousands of people embrace what makes them unique. He is a leadership professor, non-profit executive, stand-up comedian and keynote speaker to clients such as Microsoft, AT&T, the US Air Force, and more. He is also the author of four books, including The Freak Factor, The Four Factors of Effective Leadership, and Pink Goldfish. When he's not on stage, David competes in ultramarathons and Ironman triathlons.

IN EPISODE 216: Want your culture to measure up? Then measure for what matters. In Episode 216, Craig Forman shares effective strategies to measure workplace culture that go beyond the occasional survey. We discuss the importance of defining organizational culture, the role of culture fit, and the necessity of listening to employees. Craig also highlights ways to listen more closely to what employees want and how to build stronger relationships through clear communication. ABOUT CRAIG FORMAN: Craig Forman is an organizational psychologist and founder of CultureC Consulting, where he helps organizations transform workplace culture. A former Lead People Scientist at Culture Amp,  Craig is a Graduate Teaching Fellow at Harvard, focusing on motivation and leadership.

IN EPISODE 215: Innovation needs more than a good idea - it requires great leadership. In Episode 215, Robyn Bolton unlocks the leadership playbook for designing, supporting and executing bold ideas. We discuss ways leaders can resist short-term pressures that work against innovation, how to de-risk and develop innovation at every stage, and how to manage innovation teams with more curiosity and connection. ABOUT ROBYN BOLTON: Robyn Bolton is the Founder & Chief Navigator at Mile Zero, a consultancy that helps leaders  use innovation to confidently and repeatedly grow revenue. She previously worked at Innosight, Boston Consulting Group, and Procter & Gamble, where she helped develop and launch the Swiffer. Robyn's work has been featured in Fast Company, Harvard Business Review, The New York Times, and NPR's Marketplace. She's the author of Unlocking Innovation: A Leader's Guide for Turning Bold Ideas into Tangible Results. RESOURCES: www.milezero.iowww.UnlockingInnovation.co

IN EPISODE 214: In Episode 214, Joe Hirsch speaks with Robert Glazer about the importance of self-awareness and understanding one's values as a foundation for effective leadership. Glazer introduces the concept of four capacities—spiritual, intellectual, physical, and emotional—that contribute to personal growth and balance. He emphasizes the significance of mentorship in navigating personal and professional challenges, and discusses the role of emotional capacity in resilience and relationship management. The conversation concludes with practical advice on making incremental improvements for lasting change. ABOUT ROBERT GLAZER: Robert Glazer is the Founder and Chairman of the Board of Acceleration Partners, a global partner marketing agency and the recipient of numerous industry and company culture awards. Robert is the bestselling author of five books, most recently, Elevate, and also hosts The Elevate Podcast.

IN EPISODE 213: In Episode 213, Matt DiBari, Chief Product Officer at SpotHero, drops by to discuss how to put teams into drive. We chat about ways Spot Hero develops collaboration across its product and technical teams, how it uses customer feedback to stay ahead of the curve, and how it maintains company culture during rapid growth. Plus, Matt offers me a crash course in parking within the lines. ABOUT MATT DIBARI: Matt DiBari is Chief Product Officer at SpotHero. He first joined SpotHero as VP of Product, bringing more than 15 years of experience to the job, including prior roles at Cars.com and CDK Global.

IN EPISODE 212: Remarkable people don't set out to be remarkable - they try to leave a positive mark on the world. In Episode 212, Guy Kawasaki explores the subtler side of what it means to be remarkable: Passion. Purpose. Grit. Growth. We explore the benefits of "trusting the dots," the importance of finding and keeping the right mentors, and why remarkable people redefine success and decision-making. ABOUT GUY KAWASAKI: Guy Kawasaki is the chief evangelist of Canva and host of the Remarkable People podcast. He was the chief evangelist of Apple, trustee of the Wikimedia Foundation, Mercedes-Benz brand ambassador, and special assistant to the Motorola Division of Google. He's the author of 16 books, most recently: Think Remarkable: 9 Paths to Transform Your Life and Make a Difference.

IN EPISODE 211: We can't lead others unless and until we know how to lead ourselves. In Episode 211, Heather Younger explores the art of self-leadership and identifies ways leaders can deepen their self-awareness, curiosity and listening. Want to know how to become a better leader? Start by knowing yourself. ABOUT HEATHER YOUNGER: Heather R. Younger is a two-time-TEDx and keynote speaker and the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm. Her work has appeared major media outlets like NBC, ABC, Bloomberg and Forbes, among others. Heather's latest book is The Art of Self Leadership.

IN EPISODE 210: Success can be a golden trap. In Episode 210, Keren Eldad discusses the importance of redefining success and understanding true fulfillment. She emphasizes that freedom and happiness come from within, not from external achievements. We explore the flawed perceptions of power, the superstar paradox among high achievers, and the significance of finding one's purpose. Real success comes in service to others. ABOUT KEREN ELDAD: Keren Eldad is a speaker, author and executive coach who helps high achievers break free from the relentless pursuit of success to find true fulfillment. Her clients include Olympic athletes, Hollywood stars, entrepreneurs, and top global organizations like Estée Lauder, J.P. Morgan, and Nike. She's been named  a Top 10 Executive Coach by the International Coaching Federation and is the author of the forthcoming book, Gilded: Breaking Free from the Cage of Ambition, Perfectionism, and the Relentless Pursuit of More.

IN EPISODE 209: Don't think that sticking with the status quo is costing you? Think again. In Episode 209, Carla Johnson explains why the safest bet is usually the riskiest move. We explore how innovative companies think and behave differently, how leaders can better manage ideation, how to become innovative no matter your industry, and why feedback is a critical piece of the creative process. ABOUT CARLA JOHNSON: Carla Johnson is a speaker, author and Innovation Architect who has  spent two decades working with leaders, researching, and writing books to teach people how to make innovation everybody's business. She's the author of ten books,  most recently, RE:Think Innovation:

IN EPISODE 208: Do you control your tasks, or do your tasks control you? In Episode 208, productivity expert Leslie Shreve shows us a better way to tame our tasks. You'll learn how to regain 1-2 more hours in the workday by streamlining task management, email management, and information management. You'll also discover how to plan, size and prioritize tasks, protect your time without guilt, and overcoming procrastination. ABOUT LESLIE SHREVE: Leslie Shreve is a workload management and productivity expert, and the Founder and CEO ofProductive Day®. Leslie is also the creator of Taskology® - The Science of Getting Things Done, a unique, proprietary, and all-encompassing system for workload management and productivity that includes the management of tasks, time, email, and information She's also the author of a book by the same name. Leslie's work has appeared in Smart CEO Magazine, Fast Company, and the Huffington Post.

IN EPISODE 207: Why do rational people believe irrational things? In Episode 207, Dan Ariely takes us through the "funnel of misbelief" that leaves us vulnerable and explores the social, psychological and personality conditions that reinforce misbelief. We also explore ways to counter misbelief by reducing confidence and engaging in detailed discussions with others. ABOUT DAN ARIELY: Dan Ariely is a Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. His work has appeared in numerous academic journals and across the popular press, and he's the bestselling author of eight books, most recently: Misbelief: What Makes Rational People Believe Irrational Things.

IN EPISODE 206: Empathy isn't just a character strength - it's a leadership skill. In Episode 206, Maria Ross shows us how leaders can be both effective and empathetic. We explore the five pillars of effective empathy, how leaders can protect themselves from the "empathy trap," and how organizations can measure the impact of empathy on their business goals. ABOUT MARIA ROSS: Maria Ross is a speaker, author, strategist, and empathy advocate who has spent decades helping forward-thinking leaders and brands connect and engage through empathy. She's appeared in numerous media outlets like NPR, Forbes, Entrepreneur and Thrive Global and her latest book is The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries.

In this bonus solo episode, I explore why it pays to make failure your teacher, with highlights from past guests Amy Edmondson and Garry Ridge.

IN EPISODE 204: Dr. Christopher Phelps discusses the art and science of ethical persuasion, emphasizing the importance of understanding Cialdini's principles of influence. He highlights common mistakes people make in persuasion, such as failing to secure commitments and the significance of the order of information presented. We also explore the ethical implications of persuasion versus manipulation, how to defend against manipulative practices and why the most persuasive people look for mutual wins. ABOUT CHRISTOPHER PHELPS: Dr. Christopher Phelps is the US CEO of the Cialdini Institute, which trains leaders and organizations around the world in the art and science of ethical persuasion. Chris is general dentist and entrepreneur who built multiple companies focused on dental products and solutions, and is the bestselling author of two books.

IN EPISODE 203: From the battlefield to the boardroom, trust is built one relationship at a time. In Episode 203, Lt. Col. Scott Mann shares trust-building strategies he learned from twenty years serving as a Green Beret. He offers tips for operating in high-stakes, low-trust environments, why it pays to "see the pictures" in someone else's head, and how to use storytelling as a way to build connection. ABOUT SCOTT MANN: Lt. Col. Scott Mann is a retired Green Beret who served in Army and Special Operations around the world for more than twenty years. Today he is the CEO of Rooftop Leadership and the founder of a 501c(3), The Heroes Journey, committed to helping veterans tell their stories in transition. Scott has appeared on Fox News, CNN and other major outlets and is the bestselling author of Nobody is Coming to Save You.

IN EPISODE 202: The key to a successful job interview isn't your personality - it's your preparation. In Episode 202, Sam Owens offers pro tips to help us stress less, perform better, and get the jobs we want. He shares his 10-hour rule for interview prep, explains why we should mine the job description for golden clues, and offers tips for practicing effectively and closing with confidence. If you hate job interviews, you'll love this episode. ABOUT SAM OWENS: Sam Owens is the founder of Sam's Career Talk where he provides career coaching services and helps people land their dream jobs and thrive in them. He is also a chief marketing officer who has worked for three multi-billion dollar companies and is the author of I Hate Job Interviews: Stop Stressing. Start Performing. Get the Job You Want.

IN EPISODE 201: Our happiest hours are the result of counting our time - and making time count. In Episode 201, Cassie Holmes shows us how to get more intentional about how we spend our time to increase our happiness and fulfillment. We discuss the perils of "time poverty," how to track and audit our time, and why purpose is a key driver of happiness. Cassie offers practical tips to squeeze more happiness out of our days so we can go from being "full" to fulfilled. ABOUT CASSIE HOLMES: Dr. Cassie Holmes is a chaired professor at UCLA's Anderson School of Management where she is an award-winning teacher and researcher. Her class on Applying the Science of Happiness to Life Design, is one of the most popular courses at UCLA's business program and she's the bestselling author of Happier Hour: How to Beat Distraction, Expand Your Time, and Focus on What Matters Most.

IN EPISODE 200: The simplest way to get others to be their best? Encourage them. In Episode 200, Jordan Montgomery explains wh6y it pays to praise character, not accomplishments; why authenticity rules; and how to encourage yourself when others won't. ABOUT JORDAN MONTGOMERY: Jordan Montgomery is a performance coach and keynote speaker and the owner of Montgomery Companies, a business consulting firm that works with executives, sales organizations, and entrepreneurs. Jordan has led high-performing sales teams for years and is the author of The Art of Encouragement: How to Lead Teams, Spread Love, and Serve from the Heart.

IN EPISODE 199: Delivering superior results isn't something we can command - it's something we must cultivate. In Episode 199, Rusty Komori discusses how he coached his varsity tennis teams to a record-setting 22 straight state championships. We explore ways to build a culture and mindset of excellence, how to get others to buy into your vision, how to coach people to coach themselves, and why we should reward performance, not results. ABOUT RUSTY KOMORI: Rusty Komori is a keynote speaker, executive coach and author who won  22 consecutive state tennis championships as the head coach of a Hawaiian high school boys varsity tennis team - a record that stands to this day. He was  named NHSCA's Coach of the Year and was inducted into Creighton University's Hall of Fame and has worked with organizations like Kaiser Permanente, the YWCA, and the U.S. Olympic and Paralympic Association. Rusty's latest book is Superior: Creating a Superior Culture of Excellence.

IN EPISODE 198: To find and keep our motivation, we need wisdom, not just willpower. In Episode 198, Ayelet Fishbach explores the mind game of motivation. We talk all things motivation: Whether it's better to set easy or ambitious targets, why it makes sense to "count down" to a goal, how rewards affect learning and performance, how to stay motivated after getting negative feedback, and how to control our temptations.  ABOUT AYELET FISHBACH: Ayelet Fishbach is a Professor of Behavioral Science and Marketing at the University of Chicago, Booth School of Business. Her work examines social psychology, management, and consumer behavior and has been regularly featured in the media in outlets like the New York Times, Financial Times, WSJ, CNN, and NPR. Ayelet's latest book is Get It Done: Surprising Lessons from the Science of Motivation.

IN EPISODE 197: Humble leaders don't see themselves as better than others - they try to make others better. In Episode 197, former NATO commander Urs Koenig explores the beliefs and behaviors of radical humility and why humble leaders stand out with their approach. We cover lots of ground here, including how to lead relationally and focus on strategy, not tactics; how to build a leadership factory where we train people to leave us; and how to get honest feedback from others without creating fear or friction. Humble leaders are less involved but more relevant - and after listening to Urs, you'll be ready to start practicing radical humility as well. ABOUT URS KOENIG: Urs Koenig is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultra-endurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker. He's the author of Radical Humility: Be a Badass Leader and Good Human.

IN EPISODE 196: We access more wisdom when we ask better questions. In Episode 196, Jeff Wetzler reveals the art of the ask and provides a five-part plan for raising our results and relationships through more powerful, productive questions. We cover lots of territory: How to frame questions with greater curiosity and candor; how to scan for nonverbal "tells" that provide valuable information; and how to listen with purpose. The more we ask, the more we learn -- and after listening to Jeff, you'll be ready to get the answers you always wanted but never had. ABOUT JEFF WETZLER: Jeff Wetzler is co-CEO of Transcend, a nationally recognized innovation organization, and an expert in learning and human potential.  For over 25 years, he's used his business and leadership experience to support some of the world's top corporations and facilitate learning experiences for leaders around the world. Jeff is the former Chief Learning Officer at Teach For America and the author of ASK: Tap into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life.

IN EPISODE 195: Why are we so certain? How can we make room for another perspective? And what are some of the ways we can create more space for dialogue? In this bonus episode, I draw inspiration from three recent conversations we had here on I Wish They Knew, and offer some thoughts of my own.

IN EPISODE 194: Remarkable people don't set out to be remarkable - they try to leave a positive mark on the world. In Episode 194, Guy Kawasaki explores the subtler side of what it means to be remarkable: Passion. Purpose. Grit. Growth. We explore the benefits of "trusting the dots," the importance of finding and keeping the right mentors, and why remarkable people redefine success and decision-making. ABOUT GUY KAWASAKI: Guy Kawasaki is the chief evangelist of Canva and host of the Remarkable People podcast. He was the chief evangelist of Apple, trustee of the Wikimedia Foundation, Mercedes-Benz brand ambassador, and special assistant to the Motorola Division of Google. He's the author of 16 books, most recently: Think Remarkable: 9 Paths to Transform Your Life and Make a Difference.

IN EPISODE 193: The only person who can control your career...is you. In Episode 193, former Barstool Sports CEO Erika Ayers Badan shares stone cold career advice to help you thrive at work. From listening more and talking less, to staying in "fail always" mode, to embracing feedback and change (even when it hurts), you'll learn powerful tips for getting ahead on your own terms. ABOUT ERIKA AYERS BADAN: Erika Ayers Badan  is the CEO of Food52, and was formerly the CEO of Barstool Sports for eight years.  She has been named one of Forbes' Most Powerful Women in the U.S. in Sports, and she's also the author of Nobody Cares About Your Career.

IN EPISODE 192: In Episode 192, Cassandra Worthy shows us how to grow through change by embracing - not erasing - the emotions that accompany it. We explore why nearly 70% of all change efforts fail, how transformative change comes down to six key traits, and what leaders and employees alike can do to respond to change with resilience and readiness. Change is a choice - and after listening to Cassandra, you'll choose to treat change with enthusiasm, not dread. ABOUT CAASSANDRA WORTHY: Cassandra Worthy is the founder and CEO of Change Enthusiasm Global, which has supported the change efforts of multiple Fortune 500 companies using data-based and research-backed strategies. She led M&A and corporate transformation efforts at Proctor & Gamble, is a keynote and two-time TEDx speaker, and is the author of Change Enthusiasm: How to Harness the Power of Emotion for Leadership and Success.

IN EPISODE 191: Too many people are stuck in a certainty trap. When we treat our knowledge as definitive and our values as obvious and unquestionable, the result is polarization and contempt. In Episode 191, Ilana Redstone traces the reasons we fall into the certainty trap and offers a way out. We explore three fallacies that cause us to label others as ignorant and hateful, why "talking to the other side" isn't a magic cure, and the learnable traits we can develop to become less certain but more confident. ABOUT ILANA REDSTONE: Dr. Ilana Redstone is an Associate Professor of sociology at the University of Illinois at Urbana-Champaign. She earned a joint Ph.D. in demography and sociology from the University of Pennsylvania and is the author of The Certainty Trap: Why We Need to Question Ourselves More―and How We Can Judge Others Less.

IN EPISODE 190: Why do rational people believe irrational things? In Episode 190, Dan Ariely takes us through the "funnel of misbelief" that leaves us vulnerable and explores the social, psychological and personality conditions that reinforce misbelief. We also explore ways to counter misbelief by reducing confidence and engaging in detailed discussions with others. ABOUT DAN ARIELY: Dan Ariely is a Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. His work has appeared in numerous academic journals and across the popular press, and he's the bestselling author of eight books, most recently: Misbelief: What Makes Rational People Believe Irrational Things.

IN EPISODE 189: Self-care isn't about unwinding after work - it's about unlocking value while we work. In Episode 189, Jeanette Bronée shares a new mindset for self-care -- how to take ownership over our thoughts and actions. You'll learn the three "power pauses" that transform our state of mind and being, how to use self-care as a foundation for personal growth, and the ways leaders can create a genuine culture of care. ABOUT JEANETTE BRONEE Jeanette Bronée is a global keynote speaker, culture strategist, and a former fashion executive.  She's helped organizations like IBM, Microsoft, Siemens and the UN harness the power of the care at work, and she's the author of The Self-Care Mindset.

IN EPISODE 188: People who feel they belong stick around. In Episode 188, Smiley Poswolsky makes the business case for belonging and shares strategies for establishing more meaningful connections in the workplace. From conducting thrive interviews to designing smarter hybrid solutions, you'll learn how to put more purpose behind your policies and make belonging everyone's business. ABOUT SMILEY POSWOLSKY: Smiley (Adam) Poswolsky is an internationally renowned keynote speaker, workplace belonging expert, and bestselling author of four books that have been translated into multiple languages, including The Quarter-Life Breakthrough, Friendship in the Age of Loneliness, and his latest, The Workplace Belonging Toolkit. He's worked with major brands like Apple, Google, Verizon and Chase, and his work has appeared in the popular press.

IN EPISODE 187: The best leaders bring out the best in others - something they do by choice, not chance. In Episode 187, Matt Tenney shares a systematic and scalable way to inspire greatness in your team. We discuss the three most important needs of employees; why frequent feedback is more effective than occasional surveys; and how to approach someone who doesn't seem inspired to grow. This episode is packed with practical tips and powerful insights that will inspire you to unlock the greatness in others - and yourself. ABOUT MATT TENNEY: Matt Tenney is the author of three leadership books, including the national bestseller, "Inspire Greatness: How to Motivate Employees with a Simple, Repeatable, Scalable Process." His TED talk on leading with love has been viewed over 1 million times, and he's developed leadership programs for companies like Salesforce, T. Rowe Price, Marriott and United Airlines.

IN EPISODE 186: Creating happier workplaces requires higher EQ - the learnable skills that create a more connected, growth-fueled environment where all people thrive. In this episode, Dr. Britt Andreatta makes the business case for boosting wellbeing and shares practical tips to support and systemize it in the workplace. ABOUT DR. BRITT ANDREATTA: Dr. Britt Andreatta is the CEO of Brain Aware Training and former CLO for Lynda.com (now LinkedIn Learning). Her online courses have been viewed over 10 million times and she's worked with multiple Fortune 100 companies as well as leading educational institutions to deliver brain-based learning solutions. She's the author of four books, most recently, Wired to Become.

IN EPISODE 185: Good cultures don't just list their values - they live them. In Episode 185, Eric Stone shares culture lessons from two decades at Enterprise and how to recognize and reward your company's culture makers. We discuss the importance of pairing high standards with high character, how to simplify and strengthen communication, and why it's better to hire for "match" than "fit." You know a good culture when you feel it - and after to listening to Eric, you'll be ready to jumpstart your workplace culture. ABOUT ERIC STONE: Eric Stone spent more than two decades as a senior leader at Enterprise and was one of the rental car company's most decorated Regional Vice Presidents. Eric founded Clear Path Ventures, which specializes in guiding young professionals and businesses as they navigate their path to success, and he's the author of Jumpstart Your Workplace Culture: A Roadmap for Igniting High Performance.

IN EPISODE 184: People are more willing to change their minds when they're allowed to save face and make space. In Episode 184, Michael McQueen gives practical tips for helping others get "unstuck" and see our point of view. ABOUT MICHAEL MCQUEEN: Michael McQueen is a multi-award winning speaker, change strategist and bestselling author of ten books. He's been named Australia's Keynote Speaker of the Year and was inducted into the Professional Speakers Hall of Fame. His latest book is Mindstuck: Mastering the Art of Changing Minds.

IN EPISODE 183: Wonder isn't just a moment. It's a mindset - and it has the power to change the way we experience our world. In Episode 183, Monica Parker explores the benefits of wonder in the workplace and beyond, and shares ways to discover wonder in everyday encounters. (Hint: They don't need to be grand.) After listening to Monica, you'll realize how wonderful life can be - if we choose it. ABOUT MONICA PARKER: Monica Parker is the founder of HATCH, a global human analytics and change consultancy. Prior to that, she's been an opera singer, a museum exhibition designer and a homicide investigator defending death row inmates. Her latest book is The Power of Wonder: The Extraordinary Emotion That Will Change the Way You Live, Learn, and Lead.