Podcasts about chros

In this episode of the Thread Podcast, Justin Vandehey interviews Benjamin Roach, Director of Revenue Operations at Optio Incentives, to explore what it takes to build RevOps in the equity compensation and incentives space. Ben shares his “traditional” path from sales into RevOps, why he deliberately took a step back into a junior ops role, and how getting technical became a career unlock.They dig into the complexities of selling and operating in equity management—where revenue can include ARR, transactional fees, and services, and where buyers span CFOs, CHROs, legal, and finance. Ben also shares his point of view on AI: where it can help participants and admins get fast answers, and why data quality and human oversight still matter. The episode closes with career advice for aspiring RevOps leaders and how to learn the craft.Key topics coveredWhy Ben moved from sales → RevOps (and why he “took a step back” to level up)Equity compensation complexity: strike price, taxes, vesting, global complianceHow Optio's GTM motion sells “trusted partner + tech,” not just softwareMeasuring growth in equity management beyond traditional ARRAI in equity management: where it's useful today and where it's riskyCareer advice: become technical, stay curious, build a broader toolbeltMemorable moments / quotable lines“Stock options… were unknown to me. You get handed them and think, maybe one day I'll make money.”“AI is only as good as your data models.”“Don't be scared to take a step backwards.”“RevOps wears so many hats—you need a lot of tools on your toolbelt.”Chapters (suggested)00:00 – Welcome + Ben's intro 01:00 – From sales to RevOps (and why he took a step back) 02:10 – Why the equity/incentives space pulled him in 03:30 – Aligning finance, HR, and revenue metrics 04:45 – Why revenue isn't just ARR in equity management 05:30 – Simplifying a complex story for CFOs/CHROs/legal 06:55 – Global compliance + product readiness constraints 09:00 – AI in equity: what it can and can't do (yet) 11:05 – Career advice for aspiring RevOps leaders 13:45 – Plug: Optio + how to connect with Ben

Moving from individual contributor to leader isn't about authority, confidence, or even strategy. It's about alignment — and most leaders underestimate how brutal, complex, and consequential that shift really is.In this episode of The Business of Alignment, AJ breaks down what actually changes when you stop leading yourself and start leading others. Not just direct reports — but energy, trust, decision velocity, partner relationships, board confidence, brand perception, and long-term outcomes you may never immediately see.This is a candid, unfiltered look at leadership reality:• Why one missed conversation can unravel years of trust• How lack of transparency creates hesitation, attrition, and stalled decision-making• What it really means to “peer around the corner” as a leader• Why alignment is not a soft skill — it's a risk management disciplineFor CEOs, CHROs, CFOs, COOs, and senior leaders navigating scale, complexity, and pressure in 2025 and beyond, this episode introduces a practical mental framework to evaluate decisions before they ripple across people, partners, customers, and the business itself.Alignment isn't optional. It's the difference between momentum and quiet chaos.

HR doesn't struggle with not having enough data - we've got tons of it. Engagement scores, churn and absenteeism rates, performance ratings, DEI metrics - the works. But can we honestly say we're brilliant at using that data to drive our people strategies? The answer is probably, “not yet.” So, this episode explores how we can get better at turning data into real insight and how that insight can help us build more trust, better performance, and stronger cultures. Lucy is joined by Jenny Deaborn who's spent her career helping organisations do exactly that. Her new book, The Insight-Driven Leader, is a practical roadmap for HR teams and leaders who want to make analytics genuinely useful and human. Drawing on over 100 one-to-one interviews with CEOs, CHROs and board members, Jenny explains why the best organisations aren't using “magic” HR metrics – they're just using familiar ones with far more rigour. She unpacks why “regrettable attrition of top performers in critical roles” beats a single company-wide turnover number every time, how to define “top performer” and “critical role” with real fidelity, and why every good HR metric should be in service of a small handful of measures the board genuinely cares about. They then dig into what it really means to be an insight-driven leader rather than just “data-informed”: connecting people data with customer metrics to show where revenue, risk and growth are truly sitting in your workforce. Jenny shares practical examples of using AI to join up disparate data sources, warning that technology is no longer the barrier – mindset and culture are.  Chapters 02:15 – Jenny's story: neurodiversity, quotas and the credibility that comes with numbers 08:35 – Business-first HR: the tiny set of people metrics CEOs and boards really care about 16:50 – From data-informed to insight-driven: joining HR, CRM and ERP data (and where AI helps) 25:20 – Is your culture ready for analytics? Plus practical first steps for aspiring insight-driven CHROs Disruptive HR  Find out more about Disruptive HR: www.disruptivehr.com Get in touch: hello@disruptivehr.com Check out The Disruptive HR Club: https://disruptivehr.com/the-club/ Contact Jenny https://www.linkedin.com/in/jennydearborn/

1036: What does it mean to manage a digital workforce? In this episode of Technovation, we feature a panel from our most recent Metis Strategy Summit where three top executives explore how AI is reshaping work, both automating tasks, and changing the nature of management itself. Peter High speaks with: Jennifer Charters, Chief Information Officer at Lincoln Financial Prasanna Gopalakrishnan, Chief Product & AI Officer at ADP Daniel Marcu, Global Head of AI Engineering at Goldman Sachs Together, they discuss: Why AI agents require new thinking about team structure and oversight How CIOs and CHROs must partner to build enterprise AI fluency The risks of shadow AI and the need for secure platforms How habit loops and performance incentives impact AI adoption What it takes to balance innovation speed with organizational readiness

How does executive compensation shape company culture, performance and deliver shareholder value?Why should CHROs think of executive compensation as a communication tool?My guests in this episode are Ani Huang, President of Policy and Practice at the CHRO Association and Charlie Tharp, Senior Advisor for Research & Practice at the CHRO Association and the Center On Executive CompensationDuring our conversation Ani, Charlie, and I discuss:Why executive compensation is a strategic communication system that signals culture, priorities, and long-term value.How executive compensation aligns to the business strategy and drives long-term value.Why effective executive compensation starts with developing deep financial and business acumen.What builds fairness and transparency in pay systems.How executive compensation can impact the broader pay philosophy.Connecting with Ani and Charlie: Connect with Ani Huang on LinkedInConnect with Charlie Tharp on LinkedInLearn more about CHRO AssociationEpisode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Digital, a 55-year-old tech company powering the world's data. We explore how Western Digital is modernizing every corner of its workforce—from fully automated "lights-out" factories in Thailand to AI-assisted engineering and HR systems—while protecting what makes work meaningful. Katie shares how upskilling programs have helped thousands of employees transition into higher-value roles, why "AI champions" are key to driving adoption, and how human connection must remain at the center of digital change. She also discusses how HR and business leaders can govern AI responsibly, build comfort with experimentation, and help employees see technology as a collaborator rather than a threat. The tension between innovation and humanity begins as the AI takeover lingers, but the future of work isn't about choosing between people or technology, but learning how they can grow stronger together. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

In this episode of Leadership Story Talks, hosts Jerome Deroy and Julienne Ryan speak with Greg Smith—General Manager of FranklinCovey's Executive Coaching practice and a leader with more than 25 years of experience developing executives across global organizations. Greg has supported leaders at Walmart, Deloitte, Starbucks, FedEx, Disney, and today his practice delivers an extraordinary 97% coaching success rate.Greg shares a moment early in his career: a CEO's deceptively simple piece of advice—“If you want to fly like the eagles, hang out with the eagles.”  What made it powerful wasn't the phrase itself, but who said it and the way it awakened Greg's belief in aligning himself with excellence. That shift in mindset still shapes how he approaches leadership development today.Greg breaks down why executive coaching is no longer a perk but a strategic imperative— defined by rapid change, restructuring, and rising complexity. He walks through FranklinCovey's four-phase coaching methodology, shares an example of a leader whose newfound courage saved the company $20 million in one meeting, and why human connection, empathy, and trust remain irreplaceable even as AI becomes more deeply integrated into leadership work.You'll Hear:“Fly With the Eagles” – One comment from a founder shifted Greg's trajectory by redefining what—and who—he aligned himself with.Coaching as a Strategic Lever – Why organizations facing disruption increasingly rely on coaching to accelerate capability and navigate complexity.The 4-Phase Methodology – Alignment, data-driven insight, focused coaching, and sustainable transition.Courage in Practice – How a single leadership intervention, rooted in new skills, averted a multimillion-dollar loss.Human Leadership in an AI Era – Why the future belongs to leaders who cultivate empathy, curiosity, trust, and adaptability.Preparing for What's Next – How CEOs, COOs, CHROs, and talent teams can rethink development to meet tomorrow's challenges.Greg's insights offer a clear, actionable roadmap for strengthening leadership in times of uncertainty—and for keeping humanity at the center of growth.ResourcesCoaching | FranklinCoveyLinkedIn — Greg SmithForbes Coaches Council — Greg SmithNarativ's online course in partnership with New Mexico State University Global Campus:Lead With Your Story (self-paced, on-demand course)Podcast listeners get 25% off - Use code NARATIV → Register Here Learn more about how to leverage Narativ's storytelling method for your pitch and sales team: Download our free e-book, or you're welcome to schedule a free 15-minute call with Jerome. Please join our mailing list to stay updated on all our latest episodes and events. EMAIL Jerome@narativ.comLINKEDIN https://www.linkedin.com/company/narativ-incTWITTER @narativBuy Julienne's book here

Episode 93 of Astonishing Healthcare features Susana Villegas Spillman, who brings over 20 years of health benefits plan management experience to the studio for a discussion about what works, what's broken, and what employer plan sponsors deal with day in and day out. This “unfiltered perspective” from the plan sponsor's seat is welcome and timely. If you're one of the increasingly large percentage of benefits directors, CHROs, CFOs, et al. out there looking to transition from a traditional benefits experience to a new, transparent, aligned, unified model, this episode is for you!Susana explains how a fragmented system fails members, and while we've evolved from the default “call the number on the back of the card” - which directs you to the emergency room - point solutions create more silos, and data is too scattered and stale to drive meaningful change. This forces employers to take control, which leads to her “most astonishing thing,” which is a critical reminder for every benefits leader: “Know what's in your contracts.”Episode 93 covers:The importance of centering the strategy around long-term goals and member experience (with ruthless accountability).The upside of unbundling services from carriers and using independent navigation partners to guide members to high-quality care; why culture fit and flexibility matter when evaluating vendors.Why qualitative measures of success offer a better gauge of program effectiveness vs. empty promises of ROI.The evolving role of benefits consultants, and how to evaluate consultant relationships.The outdated RFP processes and how to run a better RFP.GLP-1 coverage for weight loss.Related ContentHealth Benefits 101: The Importance of a Transparent PBM ModelWhy this benefit leader switched to a more modern, transparent PBMReplay - Unifying Medical and Pharmacy Benefits: The Blueprint for Better Employee Health and WellnessAH078 - More About Judi Health™ & the Unified Benefits Experience, with Dr. Sunil Budhrani and Mike TateCheck out our Health Benefits 101 ContentFor more information about Capital Rx and this episode, please visit Judi Health - Insights.

December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code red" as Gemini gains ground, and a surprising case of an employee using AI to fake an injury that HR approved instantly. I break down what each of these signals means for leaders, HR teams, and anyone building a future-ready organization.

In this podcast I describe our newest CHRO Insights research, based on 25,000 CHRO profiles and detailed analysis of their job history by Findem. What you see is that CHRO tenure has dropped by 20% in the last five years, the role is still primarily held by women, and the pay levels of CHROs have not kept pace with the pay of other C-level officers. Despite these challenges, the scope, role, and importance of the CHRO has rapidly increased, leaving many CHROs to take on roles a Chief Transformation Officers, Chief Strategy Officers, and even Chief AI Enablement Officers. And the career path to CHRO and from CHRO is changing. Listen here to understand more. You can download the overview here. You can get access to the detailed research by licensing Galileo, the essential AI Agent for HR, or by joining our corporate membership. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Josh Bersin Company Launches Research and Advisory Service for CHROs, a Role Under Increasing Pressure Understanding the Path to CHRO (research report) The Pivotal Role Of Chief HR Officer in AI Transformation   Chapters (00:00:00) - The State of the CHROs(00:04:11) - The role of HR in an AI company(00:13:24) - What's the pressure on HR Chros?

Join Steven Frost, CEO and Founder of WorkBuzz, in an insightful conversation with Gary Fowler as they explore why AI-first transformation is no longer optional — it's urgent. Discover how WorkBuzz is redefining employee listening far beyond traditional surveys by building an AI-powered platform designed for real-time insights, continuous feedback, and more human-centric workplaces.

When a leader reaches the top, the climb doesn't stop, it just changes shape. The real challenge isn't getting to the corner office, it's knowing how to stay relevant, resilient, and ready for what's next. The best CEOs don't just lead well once; they lead well through change, mastering the cycles of their own growth. In this episode, I sit down with Kurt Strovink, Senior Partner at McKinsey & Company and Global Head of McKinsey's CEO Practice, to break down the cyclical nature of leadership from his book A CEO for All Seasons: Mastering the Cycles of Leadership. Drawing from research on 200 high-performing CEOs, we explore the four seasons of leadership—stepping up, starting strong, staying ahead, and sending it forward—and what distinguishes those who sustain excellence over time. We dive into how cognitive diversity strengthens decision-making, servant leadership keeps power grounded in purpose, and renewal strategies prevent success from breeding complacency. We also explore how great CEOs develop resilience under pressure and create leadership factories that outlast them. This episode offers CHROs a playbook to help leaders evolve through every phase of their journey, and build organizations capable of thriving through every season of change. ------------ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Looking for what actually moves the needle on performance and retention? It's in The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

AI is redefining what effective leadership development looks like. Coaching, once limited to the few, can now reach the many, empowering managers and employees alike.  Diana Scott welcomes Allan Schweyer, both of The Conference Board, to discuss how embedding AI coaches into daily workflows is redefining employee development, scaling mentorship, and enabling organizations to cultivate a more agile and emotionally intelligent workforce.  For more from The Conference Board:   A Coach for Every Worker: Scaling Access and Performance with AI  Does AI Coaching Work?  Activating the AI Coach: Effective Implementation Strategies for CHROs 

In this thought-provoking episode, we engage with John McCabe, a succession and transformation architect, and Ava Baichi, a business administration student at Northeastern University and co-author of the book "The Dual ROI: Redefining Performance at the Intersection of Profit and Purpose." Together, they delve into the revolutionary concept of dual ROI, emphasizing why companies that invest in their people ultimately win. John shares his extensive expertise in designing leadership systems that foster performance, succession, and cultural alignment, while Ava offers a fresh, student perspective on the importance of networking and personal branding.You will learn the following:1. The significance of measuring both return on investment and return on the individual in today's competitive marketplace. 05:262. How strong internal operations and culture can drive financial performance and enhance collaboration. 09:033. The critical partnership between CFOs and CHROs in scaling organizational performance and fostering a positive work culture. 11:074. Practical steps for leaders to operationalize company values and create a culture engine rather than just a culture deck. 13:285. The importance of investing in existing employees and upskilling to improve morale and retention. 15:51To get in contact with John: LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/johnpmccabe08To get in contact with Ava: LinkedIn: https://www.linkedin.com/in/avabaichiThis episode is sponsored by   Fantail Services  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.fantailservices.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Our podcast is sponsored by   The Global Trends MagazineWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.gc-bl.org/global-trends⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Outlier Project   Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://theoutlierproject.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ascend MeditationsWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ascendmeditations.app⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Chop AiWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.chopai.app⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Make sure to Catch us streaming on Roku and Amazon Fire TV on the Purpose Place Network.Also catch our Exclusive Members only content “Going Deeper Within” on the Lions Guide Academy.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.lionsguide.com/gdw⁠⁠⁠⁠⁠

How are CEO expectations for CHROs changing?Why are more CEOs looking for CHROs with non-HR backgrounds?My guests on this episode are Jennifer Wilson and Brad Warga, Partners and Global Co-Heads of the Human Resources Officers Practice at Heidrick & StrugglesDuring our conversation Jennifer, Brad and I discuss:Why CEOs are rethinking what great HR leadership looks like.Why CEOs are prioritizing candidates from strategy, finance, and other non-HR backgrounds.The growing expectation for CHROs to lead enterprise-wide AI strategiesThe widening gap between CHROs and their succession-ready direct reportsPractical and actionable career advice for aspiring CHROsConnecting with Jennifer and Brad: Connect with Jennifer Wilson on LinkedInConnect with Brad Warga on LinkedInRead the Chief People Officer of 2030 report by Heidrick & StrugglesEpisode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

In today's environment, clarity isn't a luxury—it's a multiplier that unlocks every dollar you've invested in your people. -Salima Hemani  Designing Organizations That Breathe: How Structure Shapes Culture, Leadership, and Impact.  With Salima Hemani  Here's the truth most leaders don't realize: You're already shaping your organization's culture and performance every single day—whether you know it or not.  Every leader needs some understanding of organizational design's impact. Not to become an OD expert or efficiency consultant, but because aligning structure with culture and creating environments where people do their best work is fundamentally your responsibility. When budgets tighten, teams feel stuck, and your best people start leaving despite world-class training programs, the problem often isn't your strategy or your talent—it's the invisible architecture determining how work actually gets done.   In this conversation, Salima Hamani reveals why 75-80% of organizational redesigns fail (hint: it's not about the org chart), and more importantly, how leaders at every level can create the clarity that becomes their organization's greatest competitive advantage.   In this episode, Salima shares:  • Why great organizational design grows leaders, not just organizes them - How one company created "natural stretch zones" through project-based structure that elevated middle managers without another training program  • The warning signs your structure is holding back performance - When people have the right skills, clear values, and beautiful org charts but still can't get results, decisions made, or forward momentum  • Why the org chart is just 10% of organizational design - The critical elements most leaders miss: operating models, governance frameworks, decision rights, and how information actually flows  • How to measure the ROI of clarity - One government agency dropped project delays by 70% simply by clarifying decision pathways and governance (not just redrawing boxes)  • The questions leaders need to ask before any redesign - Why spending time on strategic clarity upfront saves months of frustrated implementation later    The bottom line: You don't need to become an organizational design expert, but you do need to understand that structure either amplifies or constrains everything else you're trying to achieve. The best training programs, the most talented people, and the clearest strategy all fall flat without the structural clarity that lets people actually use them. Organizational design isn't something to delegate and forget—it's the scaffolding that determines whether your leaders can truly lead, whether your investments in people pay off, and whether your organization can breathe and grow rather than suffocate under its own weight.    About Salima: Salima Hemani, MBA, PCC, SHRM-SCP,  is an accomplished organizational strategist, executive coach, and human capital advisor with over 25 years of experience leading large-scale transformation, organizational design, and leadership alignment initiatives. She is the Founder and President of SZH Consulting, an organizational and leadership development firm serving Fortune 500 companies, government agencies, and mission-driven organizations.    Salima brings a rare blend of strategic insight and operational depth, having served as both an internal executive and external consultant guiding C-suite teams through growth, restructuring, and culture evolution. Her expertise spans strategy execution, organizational design, leadership development, and executive team coaching - anchored in systems thinking, data-driven insights, and a people-first approach.  A trusted thought partner to CHROs and senior leaders, Salima is known for her ability to turn complexity into clarity and create space for bold, actionable dialogue. She frequently speaks on topics including leading through change and building organizations that thrive.  Connect with Salima: https://www.linkedin.com/company/szh-consulting-llc/ A Leadership Beyond exists to support the alignment between the business strategy and people strategy - to drive results with people not at the expense of people (Talent Optimization). Subscribe to our podcast to join the Leadership Beyond Community of Conversation and hear insights from thought leaders and human development experts leading the way in the field of Talent Optimization.  We are grateful to you and always eager to hear from you! To learn more visit https://aleadershipbeyond.com Tom & Adrienne      

For the modern COO, the future of operational excellence in Asia hinges on perfecting human–AI collaboration and workforce orchestration. This is not about mere automation but about creating a synergistic ecosystem where human intuition and machine intelligence coalesce. In 2026, with Asia's diverse and rapidly evolving labour markets, the ability to orchestrate this new workforce is paramount to driving productivity, innovation, and agility. As a practising COO in the region notes, “The most successful organisations will be those that can best choreograph their human and digital talent to perform in unison.” Mastering this is no longer a competitive advantage but a core operational necessity. In this exclusive interview with FutureCOO, Bhaskar Roy, Chief of AI Products and Solutions at Workato, offers his perspective on the human-AI collaboration as it evolves with maturing use and industry of what the technology can and cannot do.1.       (Define) What is Human-AI collaboration? (new role: agent manager)a.       How would COOs define a strategic vision for Human–AI collaboration that aligns with their organisation's core business objectives and creates a tangible competitive advantage in the Asian market? (operational efficiency - HR, drive growth – sales/marketing, improving customer experience/success)2.       What new organisational structures and operational workflows are required to support integrated human and AI teams? (teaming up with CIO, upskilling, 3.       Do you expect human-AI collaboration to diminish the proliferation of operational silos?4.       Do we apply the same adoption principles used in RPA to AI? (Which specific operational processes and decisions are best suited for full automation, enhanced human judgement with AI insights, or entirely new collaborative tasks?)5.       What are the most critical new skills—both for human employees and leadership—that COOs (and functional leaders) must develop to thrive in this new collaborative environment?6.       How do COOs, working with CHROs, ethically manage the transition for our existing workforce, ensuring robust reskilling and upskilling pathways that align with future operational needs?7.       What key performance indicators (KPIs) and metrics can COOs, functional leaders and HR use to measure the effectiveness and ROI of Human–AI collaboration, moving beyond simple productivity gains?8.       How will the COO's role evolve from managing people and processes to orchestrating a fluid, hybrid workforce of employees, contractors, and AI agents?9.   Any recommendations for how to design a technology infrastructure that is both scalable and flexible enough to integrate new AI capabilities rapidly as they emerge? (partner to set guardrails, partner to identify the right tech, 10.   Into 2026, can you share your expectations on the human-AI collaboration landscape as it develops in Asia?11.   Questions that a COO needs to consider as they look to adopt human-AI collaboration?

In this episode, Craig Friedman, author of Enterprise Skills Unlocked, joins David to explore what it really means to build a skills-based organisation, and why now is the critical moment for change. Together, they unpack the macro forces reshaping work, the difference between skills-based and role-based approaches, and the most compelling business cases driving adoption. Craig shares where organisations should start, the role (and pitfalls) of technology, and how governance and measurement come into play when scaling globally. He also offers practical advice for leaders feeling overwhelmed by the scale of transformation, with clear steps to move from ideas to action. If you're curious about how skills can unlock new ways to manage, develop, and empower talent, this episode is essential listening. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS It is now possible to manage and develop skills at a truly granular level, enabling real-time, targeted learning pathways tailored to each employee or business need instead of just for broad roles. An integrated ecosystem of HR technology - including talent marketplaces, skills intelligence tools, and performance and learning management systems - enables true skills-based talent management. You can match the right person to the right project or task, instantly and precisely. To have real impact, organizations must ground skills initiatives in urgent business objectives. BEST MOMENTS “This is a technology driven HR transformation, essentially …. we have access to a new level of skills data that we actually can manage.” “It shifts talent from being a headcount management exercise to a capability management exercise, a giant step closer to business alignment.” “No matter what anybody tells you, there is no one system that does it all.” Craig Friedman Craig Friedman has 30 years of experience as a human capital and talent advisor, executive, and entrepreneur. He specializes in skills-based talent strategies, learning operating models, change management, and performance consulting. A Senior Talent Strategist at St. Charles Consulting Group, Craig partners with CHROs and CLOs to align global talent strategies, supporting Fortune 500 companies and four of the five largest professional services firms.   He spent 15 years at Deloitte, leading talent development for the U.S. Tax practice and earning several national and international learning awards. Craig also co-led Deloitte's clinician change adoption practice and helped establish corporate universities for regional health systems.  Craig's background includes launching two eLearning start-ups and earning two U.S. patents for innovations in online education. He holds an M.A. in Learning Sciences from Northwestern University and dual undergraduate degrees from Tufts University in Human Factors Engineering and English.  Craig is the author of the new book Enterprise Skills Unlocked: A Blueprint for Building a Skills-Based Organization.  https://www.linkedin.com/in/craig-w-friedman-8950841 Book: https://stccg.com/enterprise-skills-unlocked-2/ cfriedman@stccg.com https://stccg.com/ HOST RESOURCES https://twitter.com/davidinlearning  https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective L&D Master Class: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

If your buyer can swap you out without pain, you don't have a USP — you have a pricing problem. In crowded markets (including post-pandemic), the game is won by changing the battlefield from price to value and risk reduction for the client. This playbook reframes features into outcomes and positions your offer so a rational buyer can't treat you as interchangeable.   Why do USPs matter more than ever in 2025? Because buyers default to "safe" and "cheap" unless you prove "different" and "better". As procurement tightens across Japan, the US, and Europe, incumbent vendors and new entrants flood categories, dragging deals into discount wars. Shift the conversation from line-items to business outcomes: time saved, revenue gained, risk removed. In Japan's consensus-driven buying, precedent and social proof are de-riskers; in the US, speed and ROI proof points get you shortlisted; in Europe, compliance and sustainability signals matter. Use comparative, sector-specific language (SMB vs. enterprise, B2B vs. consumer) so your value feels native to each buyer's reality. Do now: List 3 outcomes you deliver that a competitor cannot credibly claim, and make them the first 90 seconds of every sales conversation. Summary: Lead with outcomes and risk reduction, not features or price. How do you turn features into buyer-relevant outcomes? Translate specs into "jobs done" with timestamps and dollars attached. If you "sell training," your buyer actually wants higher per-rep revenue and lower ramp time; the workshop is just the tool. Frame cause-and-effect: "As of 2025, teams using our method cut onboarding by 30–60 days," or "post-implementation, win-rates rose 8–12% in enterprise accounts." Compare across contexts: startups prize speed-to-first-value; multinationals prize uniformity at scale. Anchor with entities to boost credibility: "Aligned to Dale Carnegie's behavioural change frameworks and Fortune 500 norms." Do now: For each feature, write: "So that the buyer can ___ by ___ date, measured by ___." Then delete the feature and keep the sentence. Summary: Convert every spec into a measurable, time-bound business result. What proof calms executive risk in consensus markets like Japan? Show durable track record and mainstream precedent, not hype. Tenure ("operating since 1912"), adoption ("serving a majority of Fortune 500"), and multi-market delivery ("100+ countries") signal you're not an experiment. Executives at firms like Toyota and Rakuten want to see that others have done due diligence and achieved consistent outcomes. Present proof as risk offsets: longevity = vendor stability; blue-chip logos = quality validation; global presence = repeatability across geographies and languages. In Europe, add references to ISO-aligned processes; in the US, reference board-level impacts and revenue KPIs. Do now: Build a one-page "Risk Reducers" sheet with 5 credibility markers and a 3-line narrative for each. Summary: Package track record as risk insurance for the buyer. How do you compete on instructor quality without sounding generic? Expose the standard, the filter, and the client-side benefit. "250 hours of train-the-trainer over ~18 months" is a rigorous filter; say what it fixes: variability. Many training vendors have star-and-struggle instructors; your certification process "cures" inconsistency, delivering predictable outcomes across cohorts and locations. Tie this to executive concerns: CFOs fear wasted spend; CHROs fear uneven adoption; Sales VPs fear lost quarters. As of 2025, quantify where possible (completion rates, manager NPS, behavioural transfer at 90 days) and compare to sector benchmarks. Do now: Turn your internal QA process into a 5-step visual the buyer can explain internally. Summary: Make your quality bar tangible and link it to reduced variance in outcomes. How do you avoid the price trap in late-stage negotiations? Re-anchor total value and introduce "switching cost of downgrade." When rivals discount, show the cost of failure: extended ramp, inconsistent delivery, and lost deals. Use a simple model: (Expected Revenue Uplift + Risk Reduction Value) − (Implementation & Change Costs). Add comparative caselets: "In APAC, an SME cut churn 3 points post-programme; in North America, a SaaS enterprise lifted ASP by 6%." Create a "good–better–best" offer that scales outcomes, not just hours. Do now: Bring a 1-page value calculator to every Stage-3 meeting; make the CFO your audience. Summary: Move from hourly rate to enterprise value and downgrade risk. How do you tailor USPs for global rollout without bloating the pitch? Modularise by region, role, and sector; keep a common spine. The spine: outcomes, risk reducers, delivery quality. The modules: language and cultural localisation (Japan vs. ASEAN vs. EMEA), regulatory anchors (EU GDPR, Japan's labour reforms), and sector examples (manufacturing vs. SaaS vs. consumer). Your global network isn't trivia; it's the operational proof that content lands locally — language, idiom, and facilitation calibrated to context. Keep sections tight: 3 bullets per role (CEO, CFO, HR, Sales). Do now: Build a 9-cell USP matrix (Region × Role × Sector) with one killer proof point per cell. Summary: One message, many modules — local relevance on a global chassis. What rehearsal builds salesperson muscle memory on USPs? Daily, 10-minute role plays that start with objections. Freshness decays; script drift is real. Start with the toughest objections ("We can swap you out," "Your competitor is 20% cheaper") and practise crisp, evidence-backed responses that land in under 30 seconds. Include a checklist: outcome first, proof second, risk reducer third, price last. Record, score, and iterate. By week two, rotate markets (Japan vs. US) and sectors to keep reps adaptive. Do now: Add a morning "USP stand-up": 2 reps, 2 objections, 2 minutes each, every day. Summary: Reps don't rise to your USPs — they fall to their practice. Conclusion Pricing fights are the path to oblivion. Position with outcomes, prove with precedent, operationalise with quality, regionalise with intent, and practise until it's muscle memory. That's how you make "different and better" undeniable — and un-swappable.  FAQs What's the fastest way to sharpen a dull USP? Start with outcomes and risk, cut features, and add one killer proof point per market. Then rehearse daily. How many USPs should we show? Three is plenty: one outcome, one risk reducer, one delivery advantage — tailored by role and region. What if a rival undercuts price by 20%? Re-anchor to enterprise value and switching-cost of downgrade; offer modular "good–better–best." Quick actions for leaders Commission a 1-page "Risk Reducers" sheet with proof. Ship a value calculator for CFO-friendly re-anchoring. Launch a daily "USP stand-up" with objection drills. Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programmes, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー).

In this episode of The Business of Alignment, Anthony “AJ” Vaughan, founder of The E1B2 Collective, unpacks one of the most overlooked truths inside enterprise organizations: the widening gap between strategic ambition and workforce capability. Drawing from real-world research and executive behavior theory, AJ explores why many CEOs and CHROs privately admit they're unsure their teams possess the skills needed to deliver on the company's next big growth vision.He challenges Learning & Development leaders to evolve beyond programs and slide decks toward true behavioral change — equipping sales and operational leaders to coach, adapt, and scale alignment in real time. Through candid examples, AJ outlines how modern L&D functions can become the central nervous system of organizational readiness, embedding learning at the managerial level and transforming capability gaps into competitive advantage.A must-listen for executives, HR innovators, and leadership coaches who understand that growth isn't just about headcount or budget, it's about the alignment between human behavior and business intent.

Shannon Hobbs, Chief People Officer at BNY, joined us to unpack how the bank is scaling its early-career pipeline, flattening org design, and running a culture-first transformation.We discussed BNY's in-house AI hub “Eliza” (99% employee certification, 15k+ agents, 100 digital employees), plus practical advice for CHROs on building AI capability safely and at scale.---- How BNY is betting big on early talent (PDF): https://modernpeopleleader.kit.com/episode267Sponsor Links:

In this episode of the HR Leaders Podcast, Josh Bersin, Global Industry Analyst and CEO of The Josh Bersin Company, breaks down the AI revolution transforming HR and the workforce.Josh explains how AI is creating the era of the “Superworker” - empowering employees to do more, learn faster, and take on higher-value roles. He reveals why HR must lead the AI agenda, how to frame AI as a growth opportunity (not a threat), and what it takes to build a culture of continuous reinvention instead of one-time transformation.From rethinking job structures to designing intelligent employee experiences with digital agents, this episode uncovers what forward-thinking CHROs are doing to turn fear into curiosity and shape the human future of AI at work.

As companies race to adapt to the rapid AI takeover, many are discovering that their biggest challenge isn't technological change, but knowing what their people can actually do. For CHROs, this means gaining real visibility into workforce skills, so they can move beyond job titles and legacy systems to make faster, smarter talent decisions. In this episode, Mikael Wornoo, Co-Founder and President of TechWolf, joins us to explore how AI and data are reshaping the future of HR through the rise of the skill-based organization—a model that looks beyond job titles to map, measure, and mobilize employee skills at scale. We unpack how organizations can build clean, standardized data layers to power smarter workforce decisions, enable internal mobility through AI-driven talent marketplaces, and forecast future skill needs amid accelerating automation. The conversation also dives into the limits of AI in capturing "invisible skills" like empathy and collaboration, the leadership mindset needed to balance human judgment with machine intelligence, and what the future of work and education might look like in an age of human–AI collaboration. A must-listen for CHROs who want to evolve from HR management to strategic workforce design and lead their organizations confidently into the AI era. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Here's a problem that'll tie you in knots: You've got a killer software solution that saves companies massive money on employee benefits. You know exactly who needs it. Fortune 1000 companies with self-insured health plans. But you can't get a single meeting with the people who matter. That's the situation Peter Kleinman from Provo, Utah, found himself in. As the sales and marketing guy for his dad's startup, he was tasked with landing enterprise clients while juggling full-time classes at BYU. He had LinkedIn, Sales Navigator, and a burning desire to make it work. He also had virtually no chance of success using his current approach. If you're nodding your head right now, keep reading. Because Peter's problem is your problem if you're trying to sell into enterprise accounts without the business acumen, social proof, or strategy to break through. The 100-Foot Wall Problem Let me be brutally honest: Fortune 1000 CHROs and C-suite executives have built a wall around themselves that's about 100 feet high. Their entire job is keeping people like you from wasting their time. And if you're young, inexperienced, or new to enterprise sales? That wall might as well be 1,000 feet high. Peter was doing everything the sales books tell you to do. He was going straight to the top. He was messaging decision makers on LinkedIn. He was targeting the right titles. He was also getting absolutely nowhere. Here's why: It has nothing to do with age and everything to do with business acumen. You can't speak the language of enterprise buyers if you've never lived in their world. You don't understand their buying process, their risk aversion, or the organizational politics that determine whether your deal lives or dies. Most critically, you're trying to sell something they don't even know they need. And you have zero social proof to back up your claims. That's not a recipe for success. That's a recipe for frustration, burnout, and a pipeline full of nothing. The Bottom-Up, Top-Down Strategy If you can't get to the top, start at the bottom. I'm not talking about giving up on enterprise accounts. I'm talking about running a multi-threading strategy that builds your business acumen while creating pathways into those massive organizations. Here's how it works: Find the amplifiers. These are the people in the trenches who actually deal with the problem your solution solves every single day. They're not directors or VPs. They're managers, analysts, and coordinators who feel the pain but lack the authority to fix it. These people are 100 times easier to talk to than C-suite executives. They'll take your call. They'll teach you. They'll tell you exactly what's broken in their organization and how decisions actually get made. Compress your experience. When you talk to these amplifiers, you're not selling. You're learning. You're asking questions like, "Help me understand how you make these decisions," and "What problems are you running into?" Every conversation compresses years of experience into hours. You learn the language. You understand the pain points. You gather insights that become ammunition for conversations with decision makers. Surface the insights upward. Now when you finally get in front of that CHRO or VP of Benefits, you're not some kid with a PowerPoint. You're someone who understands their organization better than they do. You can tell them stories about what their own people are experiencing and how you can close the gap. That's how you get meetings. That's how you build credibility. That's how you win deals when you have no business acumen and no social proof. The Insurance Broker Shortcut Here's another path Peter needed to explore: Insurance brokers. If you can't talk to the self-insured companies directly, talk to the people who advise them. Insurance brokers work with these organizations every day. They understand the buying process. They know the pain points.

The real challenge for today's HR leaders isn't adopting AI, but ensuring people still feel seen, heard, and valued in a world shaped by it. Today's CHROs face a powerful question: how can we design organizations that are as human as they are high-performing? At Novartis, this challenge sparked a bold rethink of what it means to lead, grow, and belong. In this episode, Rob Kowalski, Chief People and Organization Officer at Novartis, shares how the company is reimagining HR through human-centered experiences that transform culture into a living system. He unpacks Novartis' Inspired, Curious, and Unbossed culture framework, the "behaviors in action" that make culture discussable, and programs like Future Me that redefine career growth through lattices instead of ladders. Rob also explores how storytelling connects every employee—scientists to HR teams—to patient impact, why leaders must balance empowerment with accountability, and how "unbossed" leadership is reshaping management itself. From AI coaching tools to redefining what growth and retention really mean, this conversation gives CHROs a fresh blueprint for building organizations that are truly human by design. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

In this episode of the HR Leaders Podcast, Anoop Gupta, Co-Founder and CEO at SeekOut, joins to discuss how AI is redefining recruiting, roles, and the future of work.Anoop shares his journey from Stanford professor and Microsoft executive to leading one of the fastest-growing AI talent platforms in the world. He explains how AI agents are already transforming recruiting - automating 70% of repetitive tasks - while freeing humans to focus on relationships, creativity, and strategy.He also unpacks how CHROs must prepare for a future where AI and humans collaborate as equals, why recruiters will evolve into true talent advisors, and how to experiment safely with AI to stay ahead of the curve.

October 22, 2025: In this episode of Future Ready Today, Jacob Morgan unpacks five powerful stories defining the next era of leadership and work: 1️⃣ Amazon's 600,000 Robots – A leaked roadmap shows how automation will replace or reconfigure hundreds of thousands of jobs, raising urgent questions about reskilling and purpose. 2️⃣ OpenAI's New Browser “Atlas” – The company behind ChatGPT is reimagining web navigation with built-in reasoning. For HR, it signals how internal AI layers could soon connect every system and agent inside organizations. 3️⃣ Global Petition to Ban AI Superintelligence – Over 3,000 global figures, from Richard Branson to Steve Bannon, call for limits on AI's cognitive reach. 4️⃣ Gartner's Report on HR Resilience – The top priorities for CHROs in 2025 include embedding adaptability into culture and responsibly operationalizing AI. 5️⃣ The AI Rebellion Inside Electronic Arts – Employees are pushing back on AI mandates they don't trust, revealing the widening gap between leadership enthusiasm and workforce skepticism.

Friday October 17, 2025: In this episode of Future Ready Today... The Wall Street Journal reports that SHRM's invitation to anti-DEI speaker Robby Starbuck triggered outrage across HR circles. Jacob explains why boycotting the event might reveal more about HR's fragility than its values. Then, a Times of India report shows nearly half of U.S. employees are secretly using AI tools at work — a growing “shadow AI” movement that exposes weak leadership and poor communication. Reuters highlights how Citigroup's AI copilots now save 100,000 hours per week, while Unleash.ai and Gallup reveal deep workforce divides: only one in three workers feel future-ready and just 40% have a “quality job.” Finally, HR Canada Magazine finds that Gen Z workers feel more comfortable talking to ChatGPT than coworkers — and Harvard Business Review questions if CHROs should abandon performance improvement plans. Each story uncovers one truth: the future belongs to leaders who can handle discomfort, embrace AI, and rebuild trust in the workplace. Get my new book here: 8EXLaws.com

In this special episode, AJ turns the E1B2 Collective lens inward to ask a bold question: What if you could scale a company from $10M to $100M in ten years using only HR and people systems as your primary lever? Drawing insights from over 1,000 podcast episodes, dozens of guest appearances, and years of field research with top CHROs and operators, AJ breaks down how founder rewiring, talent architecture, and culture operating systems can outpace finance and product as true growth engines. From hiring for delta—not pedigree—to treating HR as a revenue function, this is a masterclass in building sustainable, human-centered scale. Thoughtful, strategic, and brutally honest—this is the playbook for leaders who believe people are the ultimate growth strategy.

Welcome to Culture Over Quota — a new segment within The E1B2 Collective Podcast hosted by Anthony “AJ” Vaughan. In this series, AJ merges two worlds that rarely speak the same language: HR and Revenue. Drawing from his journey as a founder, CHRO, CRO, and builder of multiple HR tech ventures, AJ unpacks what it truly means to scale businesses without burning out people, teams, or purpose.This isn't another “hit your number” sales show — it's a raw and forward-thinking exploration of how culture, leadership, and human psychology shape every quota you chase. AJ delves into the real tensions between founders and VCs, CHROs and CROs, sellers and buyers, and reveals how companies that prioritize people over profit actually win bigger, faster, and longer.Expect candid stories, lived lessons, and deep dives into the future of HR tech, sales culture, and organizational design — all anchored in one belief:If you build culture first, the quota takes care of itself.

Patricia Frost, EVP and CHRO of Seagate, is one of the most fascinating and highest-performing CHROs we've met. Patricia has decades of experience as a US Army military leader, most recently as Director of Cyber, Electronic Warfare and Information Operations. How does her extensive military, warfare, and leadership experience pay off? As you'll hear, Patricia is a hands-on leader, ready to make decisions and challenge dogma in dozens of important ways. In many ways she exemplifies the future leadership model for all C-level leaders, especially the CHRO. Patricia shares how she is navigating the opportunities presented by AI, reshaping talent strategies, and fostering a culture of innovation. Her background as a senior military leader prepared her to build on the team available today, supporting employee mobility, agility, and HR capabilities. Notable Quotes “You go to combat with the team you have, not necessarily the team you want. You can't just hire in someone and say I want to bring you in my team and put you in close combat. Your team is your team. And you build that team. You build on their skill sets. We do a lot of upskilling in the military. It's your team. You know everyone's strengths and weaknesses.” “Middle managers are really the powerhouse of any company. And I don't know that we spend enough time on our managers, probably our frontline managers, and then the middle management. How well do they understand their teams and the skills within their teams and understand also what people are passionate about? Where would they like to go? What opportunities can be open to them?” “I am front and center. I think every CHRO needs to be front and center in the AI conversation. They need to be leading. They need to be talking about, will AI take away certain functions within HR? First, we had to take the anxiety down from our workforce. So my approach this year is leave no one behind. I am going to give everyone the opportunity. We're going to give everyone the same set of tools and training, and I will help you get there. Everyone has a choice.” Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Secrets Of The High Performing CHRO CHRO Insights Research Report CHRO Insights Video (Youtube) Introducing Galileo for Managers, The Leadership Guru At Your Fingertips Chapters (00:00:04) - What Works: Patricia Frost on Leading Through Crisis and AI(00:00:55) - Patricia on What Works: The Military Experience(00:03:31) - Top Executives: Valuing Your Team in an AI Crisis(00:10:47) - What is HR's role in AI learning and development?(00:16:27) - CFO vs HR Professional: The Chro and CFO Relationship(00:20:56) - How to Make Enterprise IT Decisions with Galileo(00:23:58) - Top Executives: Chief Business Leader(00:25:23) - Top Chros: Patricia Frost Interview

The government shutdown affects much more than the federal workforce. How can CHROs guide their companies through this latest stressor?      The government shutdown has an impact on your private company, whether it's missing economic data, delayed regulatory action, or employees affected indirectly by a family member's furlough or job loss. How can CHROs lead their workforces through yet another stressful event?     Join Steve Odland and guest Diana Scott, center leader of the US Human Capital Center at The Conference Board, to learn about the psychological stress of the shutdown,how CHROs can give managers the right resources, and how to find alternate sources of economic data.     For more from The Conference Board:  Implications of Government Shutdown  Shutting Down the Economy? Impact of US Government Shutdown  For CMOs, the Market Stays Open During the Shutdown 

We've entered what I call The Friction Era—a period where every organization, from the fastest-growing startup to the most entrenched enterprise, is advancing so rapidly that the internal systems meant to support growth are straining under their own ambition. Mergers, acquisitions, product expansions, tech integrations, AI disruption, competitive parity—all of it is hitting at once. And yet, none of it signals failure. Quite the opposite. It signals acceleration.But acceleration brings turbulence. And when the temperature inside an organization rises—not because things are breaking, but because the stakes are higher—you learn quickly who your real operators are. The CHRO, the CFO, and the CTO become the three anchors in the storm. They are the triad balancing the organization's emotional intelligence, financial discipline, and technological infrastructure. And if they're not in sync, the company drifts into chaos, no matter how strong the product or how brilliant the strategy.In this episode, we go behind the scenes into how these three executives navigate what most companies never talk about publicly—the fragile, high-stakes process of scaling without losing the core of what made the business great.We'll unpack:How CHROs are redefining their role from HR operator to cultural engineer—embedding trust, energy, and clarity into the revenue architecture itself, not just engagement programs.How CFOs are reframing financial discipline not as constraint, but as a creative tool to shape psychological safety, focus, and long-term decision-making velocity.How CTOs are engineering unification—breaking down redundant systems, harmonizing data, and turning technology stacks into living frameworks that guide behavior, not just performance.We'll also dive into what happens when growth gets ahead of structure: when a company's narrative outpaces its people systems, when speed starts to erode judgment, and when competing incentives fracture collaboration between sales, product, and finance. Because at that point, it's not just about “alignment”—it's about survival through sophistication.The most forward-thinking executives know that emotional discipline is operational discipline. They know that culture without commercial intent is theater—and that commercial intent without culture is chaos. So this conversation is about what it takes to build the internal architecture of a billion-dollar organization before you actually reach a billion.This is a raw, unfiltered look at the modern enterprise from the inside out. A masterclass in executive endurance, systemic awareness, and the courage to build stability inside complexity.Core Question: When your organization is in motion—growing, merging, integrating, evolving—how do you maintain the psychological precision, financial rigor, and operational unity to keep the whole thing from tearing apart at the seams?

CHROs today face a pressing mandate: how to build cultures of clarity and belonging while navigating hybrid work, rising employee expectations, and the disruptive pace of AI. The risk of drifting into transactional cultures is real, yet so is the opportunity to shape organizations where culture drives performance and technology enables growth. The question for CHROs is, how do you create alignment while preparing your workforce for what's next? In this episode, Paulo Pisano, EVP and CHRO at Booking Holdings—and the leader shaping the Future of Work for 24,000 employees—shares how culture and AI intersect to redefine leadership. He explains why culture is ultimately about how people get things done, why clarity is the cornerstone of inclusion, and what it means to bring your “whole professional self” to work. Paulo also addresses polarizing topics at work, the trade-offs of remote versus office culture, and how employee sentiment, trust in leadership, and decision effectiveness can be measured as cultural indicators. Finally, he offers a forward-looking view on how generative and agentic AI—through both HR applications and customer-facing tools—are accelerating productivity and experimentation, and what this means for reskilling and the future role of HR in shaping culture.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Chinmay Sharma | HR Business Leader, Performance Emerging Markets ,GSKChinmay is an HR leader with 22 years of diverse experience in organizations like Procter & Gamble (2003-2012), Philip Morris International (2012-2020) and Glaxo Smithkline (Dec 2020 – till date)Chinmay has done roles across HR domains (Factory HR, Rewards, Talent Acquisition, Business Partnering) at Country, Region and Global level. He is very passionate about driving change and has a successful track record in shaping inclusive, diverse and performance driven work cultures by developing people and helping them identify their purpose in alignment with the company vision. He is also an accomplished coach focusing on enhancing personal leadership and performance effectiveness. He was recognized by HRD Asia magazine as “Top 20 Asia HR Directors in 2020” and “India's Most Impactful CXOs” by ET Now in 2023.Chinmay is currently transitioning to a new role as HR Business Leader for Performance Emerging Markets for GSK and is in process of relocating to London. Prior to this, he was the CHRO for GSK India where he successfully led the cultural transformation of a 100 years legacy company to become an agile, innovative and technology driven organization with thriving talents and leaders.Chinmay has lived and worked in India, Malaysia, Hong Kong and Switzerland. He got educated at Rajasthan University, Jaipur; SCMHRD (Symbiosis, Pune) and Cornell University, New York. He enjoys playing Tennis, listening to Indian semi-classical music & loves reading autobiographies. 

For today's essential Heretics 101 feature, Kelli and Nolan talk to Coinbase Chief People Officer LJ Brock reveals how the company's mission-first philosophy, refusal to negotiate salaries, and rigorous talent density standards challenge conventional HR orthodoxy.Support our Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI platform built for recruiting. Check it out: https://www.metaview.ai/heretics* Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.* Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can't live without Metaview.* It only takes minutes to get up and running.Ethena is the compliance training platform built for modern workplaces. Visit goethena.com/heretics and get 10% off your first year.KEEP UP WITH NOLAN + KELLI ON LINKEDINNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINKS:For coaching and advising inquire at https://kellidragovich.com/—TIMESTAMPS:(00:00) Intro(00:46) Banning Politics at Work(02:29) Backlash and Reality: “You'll Never Work Again”(04:32) The Near-Death Moment(05:22) How Coinbase Creates Radical Ideas(06:34) Talent Density: The Future of Hiring Standards(09:04) CEO Approval for Every Hire(09:14) Real-Time Feedback: Eliminating Manager Bias(11:33) Performance Systems That Don't Suck(13:34) Sponsors: Ethena | Planful(16:43) Work Trials(15:37) Sponsor: Metaview(16:43) Work Trials: The 12-Week Internship Strategy(19:49) Single Pay Target(21:00)Executive Alignment on No Negotiation(22:03) Stock Grants: From Four Years to One Year(23:17) Building the Next Generation of CHROs(26:40) Closing This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Is your career site delivering the conversion you need? Dalia's plug-and-play tech turns any employer career site into a high-performance candidate conversion engine — no replatforming required, live in days.Visit dalia.co to learn more. AND by jobcase, Jobcase is an online community where workers of all kinds – like hourly employees, tradespeople and healthcare technicians – access jobs, make connections, and support each other in any aspect of their work life.Visit jobcase.com/hire and tap into their 120 million strong  job seeker network First up…NEW YORK — Valence, the company behind Nadia, the world's first enterprise AI coach, today announced it has raised a $50 million Series B led by Bessemer Venture Partners. https://hrtechfeed.com/ai-coach-for-employers-platform-lands-50-million/ LOWELL, Mass. —- UKG, a leading global AI platform for HR, pay, and workforce management, today unveiled a new logo and identity with the launch of its global brand campaign, “When Work Works, Everything Works.” The campaign marks a major leap forward in UKG's evolution as the world's Workforce Operating Platform unifying HR, pay, workforce management, and AI agents into a single solution that turns the world's largest workforce data set into critical business insights supporting every worker — from the front office to the frontline. https://hrtechfeed.com/ukg-unveils-rebrand-new-logo/ SAN FRANCISCO – Alex, the AI recruiting partner transforming how companies discover and hire talent, today announced it has raised $20 million in funding, including a $17 million Series A round led by Peak XV Partners with participation from CHROs at Fortune 500 companies, Y Combinator, Uncorrelated Ventures, and other investors including Tim Sackett, Kris Fredrickson, and Dalton Caldwell. The funding also includes a $3 million Seed round led by 1984 Ventures. https://hrtechfeed.com/ai-powered-recruiting-startup-lands-20-million/ MINNEAPOLIS — Mashalot AI, the invite-only job search agent, is built to eliminate application fatigue and level the playing field for U.S. job seekers. By pulling the newest listings from LinkedIn, ZipRecruiter, and Indeed, and generating a custom resume and cover letter for every role, the platform can apply to 500 jobs in just 5 minutes. This helps candidates land interviews faster than ever. https://hrtechfeed.com/mashalot-ai-launches-to-fix-the-full-time-job-of-finding-a-job/ Workday announced it has completed its acquisition of Paradox, a candidate experience agent that uses conversational AI to simplify every step of the job application journey, particularly for frontline industries.  https://hrtechfeed.com/workday-completes-acquisition-of-paradox/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Sustainable growth doesn't happen by accident; it's designed. In this episode, AJ challenges leaders to reverse engineer their workforce architecture around strategic goals and market positioning. From building verticalized squads and ecosystem councils to rethinking partner success, organizational design, and leadership competencies, he breaks down how CHROs and executive teams can align culture, talent, and operations with evolving business priorities. The key: reassessing regularly, staying agile, and ensuring the organization's architecture reflects not just where you are today, but where you intend to lead tomorrow.

In this episode, we challenge the disconnect between how organizations judge CHROs on metrics like attrition, engagement, and onboarding success—yet deny them the power to actually fix the root problems. Too often, CHROs are treated as strategists without the authority to hold underperforming leaders accountable, even when the data clearly points to managerial failure as the source of turnover and disengagement.I break down why companies must give CHROs the same weight in leadership decisions as CFOs or COOs—complete with the autonomy to influence, develop, or even remove leaders who fail to create healthy, high-performing teams. Without that authority, measuring CHROs on retention is an unfair and hollow exercise.If your organization truly wants better culture, stronger retention, and a competitive edge, this episode makes one thing clear: respect the CHRO's voice, or stop blaming them when people leave.

In this week's episode, co-hosts Mark Edgar and Naomi Titleman have a discussion focused on the changing role of CHROs and HR in organizations. Key topics discussed include statistics showing CHRO influence declining since pandemic (42% of C-suite executives don't view HR as equal partners, down from 57% in 2021), the importance of redefining HR's purpose as "supercharging human performance" and how AI is transforming HR functions.We believe that while AI can handle many traditional HR tasks, human HR professionals remain essential for connection, facilitation, and critical thinking. You can find the articles referred to here:Does HR still need humanshttps://www.hr-brew.com/stories/2025/08/22/the-chro-s-new-seat-at-the-table-might-be-at-riskDon't forget …To sign up for our weekly newsletter foHRsight at http://www.futurefohrward.com/subscribe.Follow us on LinkedIn:Mark - www.linkedin.com/in/markedgarhr/Naomi - www.linkedin.com/in/naomititlemancolla/future foHRward - www.linkedin.com/company/future-fohrward/And on Instagram - www.instagram.com/futurefohrward/Support the show

In this episode of the HR Leaders Podcast, we speak with Heidi Barnett, President of Talent Acquisition at isolved, about how AI is reshaping recruiting and why candidate experience now matters more than ever. Heidi shares her journey from marketing into HR tech leadership and explains why the best recruiters today act more like growth leaders. She discusses the shift from sourcing to screening, why resumes are becoming obsolete, and how AI exposes broken hiring processes. The conversation explores how TA teams can reduce burnout, partner better with CHROs, and reimagine hiring from the ground up in the age of AI.

The new $100,000 H-1B fee has sent shockwaves through HR teams, foreign nationals, and global hiring strategies. In this episode, we unpack what this seismic policy change really means — not just for compliance, but for retention, employer branding, and long-term talent planning.We'll explore why EB-1A and O-1 visas are suddenly becoming critical alternatives, how profile building can future-proof your workforce, and the steps CHROs need to take right now to stabilize their foreign talent pipeline.From understanding the emotional fallout among impacted employees to aligning CFOs and HR leaders around smarter investment strategies, this episode provides a clear roadmap for navigating the next 12–18 months of global talent disruption.Whether you're a CHRO, CFO, or a foreign professional navigating these changes, you'll walk away with actionable insights to protect your people and your organization in this new era of immigration policy.

In this episode, I unpack the seismic shift caused by the new $100,000 H-1B visa fee and what it means for CHROs, global workforce leaders, and HR executives. I'm not a lawyer, but as someone deeply embedded in both the HR and immigration worlds, I'll share a clear, strategic playbook to help companies turn this crisis into an opportunity.We'll cover the five core threats CHROs must confront — from talent pipeline risk and employer brand erosion to DEI impacts, legal compliance, and wasted budget spend. More importantly, I'll outline actionable steps for building extraordinary talent pathways through O-1 and EB-1 visa programs, creating psychological safety, and protecting your organization's most innovative talent.This isn't just about visas — it's about future-proofing your workforce, protecting diversity, retaining innovators, and staying ahead of competitors who will poach your best people. If you're a CHRO, CFO, or executive navigating this moment, this episode provides the roadmap to lead with strategy, empathy, and courage.

Sarah Smart, founder of Horizon Human Resources and a seasoned talent acquisition (TA) leader, joins us this episode to discuss the transformational impact of AI on talent acquisition. We explore how AI is reshaping TA roles, from coordinators to sourcers, and make the case for a fundamental shift in how organizations structure and skill their recruiting teams for the future. Sarah also provides critical advice for CHROs on adopting a skills-first strategy and integrating workforce planning directly into the TA organization to create a more predictive, data-driven, and effective hiring engine.  [0:00] Introduction Welcome, Sarah! Today's Topic: The Transformation of Talent Acquisition in the Age of AI [5:28] How is AI impacting Talent Acquisition today? AI has been a part of TA for over a decade, but its implementation requires more wisdom and due diligence now than ever before. The ROI for new technology should be based on strategic outcomes, like quality of hire or speed, not just headcount reduction. [20:32] How will TA structure and skills evolve over the next two years? Sourcing will become a more strategic function, using AI to combine talent marketing with deep candidate intelligence to nurture relationships over time. Workforce planning should be owned by Talent Acquisition to enable “predictive demand control” and align hiring strategy with business capacity and needs. [36:18] What is your advice for CHROs? Effective TA organizations are no longer built on “super recruiters”; they require investment in creating metrics-driven, data-literate, and technology-fluent teams. Organizations must adopt a “skills-first” approach, mapping current capabilities to future needs to inform buy vs. build talent strategies. [44:19] Closing Thanks for listening! Quick Quote “When you flip everything on its head and think skills first, it completely changes the structure of your organization.”

Episode Notes In a new era of workforce transformation, CHROs are reimagining what it takes to attract, engage, and retain top talent, and this episode dives deep into the findings from Checkr's 2025 Survey Report: CHRO Insights — Driving Solutions for the Workforce of Tomorrow. We'll unpack how 500 CHROs are prioritizing AI, smarter integrations, and an employee experience that delivers real ROI, even as they face barriers like budget constraints, resistance to change, and tech that doesn't deliver on its promise. Join us as we explore what these leaders say they need most to build adaptable, future-ready HR teams. If you want to translate Checkr's CHRO insights into practical action for your people strategy, this conversation is for you.

JooBee Yeow joined us on The Modern People Leader to talk about why HR must stop overfunctioning and start diagnosing real business problems—especially when revenue is on the line. We discussed how HR leaders can step out of their silo, challenge assumptions, influence revenue growth, and flip the HR pyramid to prioritize high-impact, strategic work.---- Sponsor Links:

Tiffany Stevenson, former Chief People Officer at WeightWatchers and Patreon, joined us on The Modern People Leader. We talked about this being the CHROs toughest chapter yet, how AI is reshaping HR, and what HR brings to the boardroom.---- Sponsor Links:

Dave Hennessy is joined by Charu Manocha, CHRO at SmartEquine, on this episode of The Hennessy Report Podcast, by Keystone Partners. Charu shares how she built workforce agility during major organizational change. Key insights: HR rotations that develop business-savvy leaders Team performance models that actually work Managing multi-generational workforce expectations Leading talent assessment during "shrink to grow" phases "We had 40 volunteers for our transformation task-force out of 360 employees. That's how you know change management is working." This episode is perfect for CHROs, CPOs, and emerging HR leaders navigating today's complex workforce challenges.

We talk a lot about HR best practices — recruiting, comp and benefits, org design, engagement. But too often, leaders miss the real heartbeat of culture: the operating rhythms. These are the daily patterns, principles, and unwritten rules that shape how work actually gets done — from the C-Suite down to your strongest individual contributors.In this episode, I break down why CHROs and culture leaders should shift focus from policies to operating models, and how to run meaningful retrospectives that spotlight what's working before you tackle what's broken. We'll explore the questions leaders should ask across four layers — executives, directors, managers, and ICs — to uncover the rituals, workflows, and feedback loops that make teams thrive (or stall).If you've ever wondered how to connect culture to scale, or how to move beyond “HR activities” into the true operating DNA of your company, this conversation is for you.

How does trust affect the CEO succession process?Why are CHROs often more critical than CEOs in shaping succession outcomes?My guests on this episode are Ani Huang, Senior Executive Vice President of the HR Policy Association and Anthony Nyberg, Director, Center for Executive Succession at University of South CarolinaDuring our conversation Ani, Anthony, and I discuss:What first-time CHROs must know about CEO succession.Why trust between a CHRO, the board, and the CEO is critical for a successful succession process. How to give boards real exposure to top internal talent.How CHROs can help boards to assess internal vs. external talent objectively.Why CEO role profiles used for succession should be forward-looking and should evolve with strategy changes.Connecting with Ani Huang & Anthony Nyberg: Connect with Ani Huang on LinkedInConnect with Anthony Nyberg on LinkedInDownload the CEO Succession: 10 Pitfalls Boards Must Avoid—and the CHRO Practices That HelpEpisode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.