Resilient

Chief legal officer and corporate secretary, chief diversity officer and senior privacy officer at Mary Kay, Julia Simon talks with Resilient CLO track host Lori Lorenzo about getting outside her comfort zone and remaining true to her personal purpose. Julia shares how this allowed her to become an empowered, resilient leader.

EVP, chief administrative officer, general counsel, and secretary at BorgWarner Inc., Tonit Calaway talks with Resilient CLO track host Lori Lorenzo about setting a vision, being authentic, and embracing not only the unknowns but also the failures we all face at times. Tonit shares how all of these can ultimately create unexpected, new opportunities for resilient leaders.

Tom Morris, PhD, professor, author and a self-proclaimed public philosopher talks with Bill Marquard, managing director, Monitor Deloitte, and host of the Becoming Resilient series about how ancient wisdom can help leaders be resilient in the face of disruption.

Vice President of Internal Audit at Providence Andrew Tinseth talks with Resilient CAE track host Sarah Fedele about the opportunities innovation, data and analytics bring for today's internal auditor and the value the business can derive.

Experienced general counsel, board director, and advisor Saya Hays talks with Resilient CLO track host Lori Lorenzo about how chief legal officers can translate their expertise to the skills and know-how valued by a corporate board of directors.

Bill Marquard, managing director, Monitor Deloitte, talks with Resilient host Mike Kearney about how resilient leaders are able to connect disparate dots and find common characteristics to raise the resilience quotient for themselves, their teams, and their organizations.

As a B2B, B2C, and public service leader, Vanessa Allen Sutherland, EVP Government Relations and CLO at Norfolk Southern, knows a thing or two about how organizations can be compliant with laws and also about the nuances of policymaking. She talks with Resilient CLO track co-host Lori Lorenzo about the dual responsibility corporate lawyers have—to ask difficult questions to keep their own house in order and to have a pulse on the threats that can harm the organization's market reputation.

Martha Minow, Harvard Law School professor, former dean, litigator, and board director talks with the Resilient Future of Trust track host Don Fancher about the parallels between trust issues in our society and what we face as professionals. Her take on the future of trust? Building and maintaining trust can only be accomplished with empathy and relationships.

In this episode, the first in our special series on the Future of Trust, host and Deloitte Risk & Financial Advisory principal Don Fancher talks with Susan Irving, CMO of Kruger, and Jennifer Lee, managing partner, Growth Platforms, Deloitte. Together, they discuss the journey Kruger and other organizations have taken over the past 12 to 14 months with regard to trust; the lessons they have learned; and how these experiences have changed how they relate to their customers, employees, and partners and uphold their missions.

Ivan Fong, senior vice president, general counsel, and secretary at 3M Company, sits down with Resilient CLO track co-host Lori Lorenzo to discuss what it means to lead in a mission-driven organization. He also shares his vision of legal transformation and five legal leadership imperatives.

How can today’s corporate legal executives lead with purpose? What is “financial inclusion for all?” And how has Meta Financial Group brought that mission to life? Anthony Sharett, chief legal and compliance officer for Meta, shares his perspectives on the Resilient podcast’s chief legal officer track.

Rishi Varma, General Counsel & Corporate Secretary at Hewlett Packard Enterprise, sits down with CLO Track cohost Don Fancher to discuss how legal leaders can gain a deeper understanding of the business, build empathy, and embrace missteps.

Debbie Wheeler, Chief Information Security Officer, Delta Air Lines sits down with Cyber Track host Deb Golden name to discuss how cyber can reduce friction in the customer experience and enable innovation for the business.

2020 spotlighted the harsh reality of systemic racism and injustice in the United States. What might it take to make real progress toward racial equity? In this episode, two of the authors of Deloitte’s recent report, The equity imperative, discuss the responsibility and the opportunity that businesses have to help lead the way to a more equitable future.

How is the role of internal audit changing? Rob King, chief vice president and chief audit executive at FedEx, sits down with Sandy Pundmann to talk about delivering insights and foresights to stakeholders, innovating with new technologies to deliver assurance and risk assessments, and harnessing data to accelerate both insights and automation.

As consumers grappled with the unprecedented disruption of their lives in 2020, many dramatically changed their behaviors to adapt to the realities of a pandemic-driven new normal. Are these shifts temporary, or will continued uncertainty affect consumer behaviors and sentiments well into the future? In this episode of Resilient, Deloitte consumer industry leaders discuss the outlook for 2021 and the consumer trends that could play a role in shaping long-term economic recovery and industry dynamics.

In the midst of crisis, how can nonprofits adapt to help bridge the gaps where government, policy, and social safety nets may be constrained? This episode of Resilient brings together social sector leaders to discuss the pandemic’s impact on the social issues that businesses care so much about. They share insights on how social sector leaders might anticipate and prepare for crisis aftershocks, adapt to new realities, and think creatively to turn disruption into opportunity.

How can higher education leaders successfully fulfill their institution’s mission while managing the demands placed on them by the COVID-19 crisis? This episode of Resilient explores the operational disruption facing academic institutions and their direct constituents—as well as the downstream consequences for the communities, businesses, and stakeholders in their shared domain. Hear their strategies for coping today and thriving tomorrow.

Over the past several months, Confronting the COVID-19 Crisis Resilient podcast special series has followed organizations, their leaders, and their stakeholders on the journey from response to recovery and cautiously toward thriving. In this compilation episode, we revisit past conversations with many of these guests, reflecting on what makes a resilient leader and curating answers from their shared experiences facing disruption, building trust, and inspiring hope for the future.

Hear what it’s like to live, work, and manage through crises—from a leader on the frontlines. In this episode of Resilient, Mike McCabe, an emergency medical services leader, sits down with hosts Mike Kearney and Deloitte US Chief Well-being Officer and host of the WorkWell podcast Jen Fisher to explore the connection between well-being and resilience.

Jeff Raz, Stand & Deliver senior director, Clown Conservatory founder, author, and resilient performer sits down with host Mike Kearney. Jeff shares his perspective on resilience, the art of communicating, presenting confidently, and building trust. This interview is chockfull of tips to help leaders up their game in captivating their audiences—whether in person, writing, or even in a virtual setting.

What role does privacy play in cybersecurity? Jacki Monson, chief privacy and information security officer at Sutter Health, sits down with cyber series host, Deb Golden, to explore the benefits of adjoining these traditionally siloed functions and how they’re taking a proactive approach to security through privacy-by-design, threat hunting, and artificial intelligence.

Debbie Majoras, chief legal officer and secretary at Procter & Gamble, sits down with CLO Program Research & Insights director Lori Lorenzo. Debbie shares characteristics of an effective general counsel, as well as insights into her life, career, and leading through crisis.

How can health care organizations make care more accessible for their patients? Adam Zoller, CISO at Providence St. Joseph Health, sits down with cyber series host, Deb Golden, to discuss how his organization’s Health 2.0 initiative is enabling care from anywhere in the world through flexible and scalable cybersecurity solutions. He also shares how they, along with the Health 2.0 platform, have empowered Providence St. Joseph Health to address the impacts of COVID-19.

Despite the current economic uncertainty, many dealmakers aren’t scaling back investments. So how has COVID-19 impacted today’s deal market? In this episode, we explore transaction activity over the past few months, how the pandemic could change how deals are valued, and shifts in the regulatory landscape.

What are some of the biggest economic and security risks facing the United States particularly at this time if critical national infrastructure isn’t properly protected? Guest Bob Kolasky, assistant director, Cybersecurity and Infrastructure Security Agency’s National Risk Management Center at the Department of Homeland Security, discusses his work advising business, industry, and government leaders to not only manage risks, but also enhance resilience against future crises.

As businesses reopen and work toward recovery, many leaders see an opportunity to strengthen their organizational resilience. How can they build on the lessons learned from crisis to drive greater coordination, strengthen stakeholder trust, and enable long-term success? In this episode of Resilient, we talk with two Deloitte leaders from Asia-Pacific about how organizations can morph their response-focused command center capabilities into a hub for directing resilience-building activities.

What do disruption and innovation have in common? How can an organization strengthen internal audit’s relationship with management and sell the value they bring to the table? Why are leading by example and maintaining passion key ingredients for success? Find out in this episode of Resilient, where host Sandy Pundmann sits down with Spotify’s vice president of internal audit and chief audit executive, Kenneth Chen, to discuss all of this and more.

In this episode, host and Deloitte Risk & Financial Advisory principal Don Fancher, talks with Alex Dimitrief, partner at legal management consulting firm, Zeughauser Group, and former chief executive officer of GE’s Global Growth Organization, about the evolving role of the chief legal officer (CLO). Alex shares his insights on how legal leads are helping their executive teams respond with speed and agility amid the COVID-19 pandemic—and spotlights the current leadership challenges CLOs face.

Amid pervasive uncertainty, how can business leaders come together to shape a better, more just and sustainable future? This episode features a conversation with two Deloitte leaders, Eamonn Kelly, chief futurist and Office for the Future leader, and Jason Girzadas, managing principal for Businesses, Global, and Strategic Services and member of Deloitte’s US Executive. They share their perspective on the evolving priorities of business leaders in four areas: rebuilding civic and global trust; accelerating digitization; creating a human-centric economy; helping to resolve urgent societal issues. They also discuss why executive leadership should embrace building a better future as central to their strategy.

During this challenging time, how are health care leaders adapting to meet stakeholder needs while promoting resilience across their teams? This episode of Resilient features Kevin Sowers, president of Johns Hopkins Health System, Michael Dowling, president and CEO at Northwell Health, and Deloitte’s chief medical officer, Ken Abrams. They discuss their experiences leading through crisis and consider how the lessons of the past few months might help drive radical change in health care’s future.

Cyber incident preparedness in today’s business landscape requires much more than setting up a frontline of defense and securing assets. Lori Havlovitz, CISO at Cardinal Health, sits down with cyber series host, Deb Golden, to share the importance of staying ahead of potential risks and how organizations can be ready for the next crisis.

As the coronavirus spread, businesses and their workers moved to remote operations and virtual tools en mass. This has drastically changed the perimeter of organizations and created unprecedented opportunity for cyber criminals. How can organizations understand, respond to, and potentially limit the impact of cyberattacks? This episode, hosted by Deb Golden, Deloitte Cyber and Strategic Risk Leader, explores these issues and more with guest Vanessa Pegueros, chief trust and security officer at OneLogin. An esteemed lecturer, author, and board member, Vanessa shares insights on the dramatic increase in cyber threats during the ongoing pandemic and how organizations might balance security technology with process and people to prevent and contain future cyberattacks. She also explores the long-term effects these events can have on organizations and their frontline cyber professionals. And Vanessa reflects, as a cyber leader and board director, on how the cyber landscape has evolved over the course of her career and where it may be headed in the post-COVID-19 future.

Innovation and technological advancement are critical to keeping businesses competitive, and the COVID-19 crisis has pushed the boundaries of both. As organizations adapt and respond, how can technology ecosystems–networks of technology and services companies that extend an enterprise’s capabilities–help them recover? This episode features four Deloitte leaders who have spent much of their careers advising organizations on technology and innovation.  

In cybersecurity today, there’s too much IT vs. business, and not enough IT and business. How can the two work better together, especially with high demands on everyone’s time? Teresa Tonthat, assistant vice president of IT & CISO at Texas Children’s Hospital, sits down with cyber series host, Deb Golden, to discuss aligning business needs with IT requirements and protecting the cyber core.

Moments of crisis often bring out the best in people, but they can also breed new opportunities for fraud and corruption. As disruption and uncertainty pervade the current business climate, organizations must be particularly vigilant in their efforts to detect and prevent fraud, waste, and abuse. In this episode of the Resilient podcast, Deloitte Risk & Financial Advisory Principal, Don Fancher, examines detection, response, and prevention approaches in the new environment created by COVID-19.  

The COVID-19 pandemic has brought risk to the forefront of many leadership agendas. The magnitude of the crisis has revealed both the strengths and areas for improvement in many risk management plans. Chief risk officers (CROs) are playing an essential role in helping their organizations respond to risks and adapt to uncertainty. They are also helping guide their organization in the move toward recovery. Our guests in this episode, Tamika Puckett, chief risk officer for the City of Chicago, and Luke Figora, senior associate vice president and chief risk and compliance officer at Northwestern University, join the Resilient podcast to discuss the frontline role of the CRO and how that role is likely to change as organizations move out of crisis and into the next normal.  

As technology continues to disrupt business processes, organizations are presented with the opportunity to gain—or lose—the trust of customers and stakeholders. Betsy Wille, CISO at Abbott, sits down with cyber series host, Deb Golden, to discuss the growing responsibilities of the CISO and why a consumer-first approach to technology implementations is critical to an organization’s reputation.

Reopening offices and work facilities is top of mind for many organizations. But business leaders are faced with a myriad of different guidelines and regulations across states and geographies. How can they guide a viable return to business operations while making workforce safety and well-being top priorities? In this episode of Resilient, we explore reopening through a human capital lens.  

As organizations adjust to a largely remote work environment, virtual meetings are now business as usual. But that doesn’t necessarily mean they are productive. In our latest episode of the Resilient podcast, we discuss the art and science of meetings–and what people can do to design and facilitate effective virtual work sessions.  

The complex journey from crisis response to business recovery has already begun for many organizations. The path to the next normal is marked by uncertainty; there is no silver bullet. Embracing a reboot mentality–one open to new ways of thinking and working–may help leaders chart a safer and more productive way forward for workers and workplaces. In this episode of the Resilient podcast, we discuss the principles and practicalities of rebooting with three leaders from Deloitte Consulting LLP. They share insights on the signals that leaders might use in their reboot planning, components of an effective reboot strategy, and some tools that are available to address return-to-the-workplace safety risks. They also discuss the role of sensing and monitoring in preparing for and managing an organizational reboot: Access to timely insights may help leaders understand if the reboot plan is working and how it might need to be adapted for greater effectiveness. As businesses advance the reboot process, our leaders explore how pairing technology with a human-centric approach may help organizations maximize virtual work, create efficiencies at scale, and accelerate recovery.  

Many businesses across the United States are strategizing how to reopen and rebuild in the wake of the COVID-19 pandemic. Chief financial officers (CFOs) are on the front lines of many of these decisions and their potential consequences. As our latest CFO Signals™ survey reveals, CFOs’ perspectives on the global economy are at all-time lows, as is their near-term optimism for the reopening of business operations. When do they think conditions will improve and how are they planning to address return-to-work, cost reduction, and capital markets challenges in the months ahead? In this episode of Resilient, Sanford A. Cockrell III, global leader of the CFO Program for Deloitte Touche Tohmatsu Limited, joins the podcast to discuss findings from the Q2 2020 CFO Signals™ survey. Conducted each quarter for the past 10 years, the survey tracks the thinking and actions of leading CFOs from some of North America’s largest and most influential companies. How long do CFOs expect the current downturn to last? What do they think it will it take to achieve near-normal levels of on-site work? What does a post-crisis future look like to? Sandy shares insights from the survey–and from his decades of working with financial leaders–to explore how CFOs are adapting to near-term performance pressures and position their companies to recover and thrive over the coming year and beyond.

The current crisis may serve as an opportune time for organizations to divest assets. A business carve-out can create significant value for the seller during challenging financial circumstances. But the process can be complex and time-consuming at a time when leaders need to make critical decisions in rapid timeframes. In this episode, three Deloitte leaders discuss how divestitures have been historically used during times of crisis and how leaders might approach them during the ongoing COVID-19 pandemic. They share insights on how leaders might go about identifying and evaluating the criteria for a successful “surgical” carve-out. They also discuss key factors that may drive increased value when a company is going through the sales process–and how the process itself may significantly affect the final price. Given the unique aspects of the COVID-19-related divestiture environment, they explore how organizations might manage the divestiture process virtually, balance speed with elegance to potentially minimize transaction risk, and increase resiliency in M&A strategies moving forward.

As the economic impact of the coronavirus pandemic continues to grow, many business leaders may be trying to understand the magnitude of their organizations’ financial losses. But attempting to quantify incurred loss during an ongoing and evolving crisis is nearly impossible—only after it’s over can the full business impact be determined. What steps can companies take now to calculate and recover losses sustained from the COVID-19 crisis? This episode of Resilient features Katie Pavlovsky, principal with Deloitte Risk & Financial Advisory, and Vincent Morgan, partner, Insurance Recovery and Advisory at Pillsbury Winthrop Shaw Pittman LLP. Together they explore what company executives may be able do to better to understand loss exposure and recovery coverage in the near-term, and how they might tap into potential relief. They also discuss the importance of cross-functional collaboration and data-driven analyses when evaluating the impact. And in a world where little is predictable, they share insights on how business leaders may be able to identify and plan for ongoing risk related to the crisis.

The US government continues to execute on its multi-phased plan for providing economic relief to the many individuals and organizations impacted by COVID-19. Its most recent legislation (phase 3.5), earmarks an additional $484B for the Paycheck Protection Program, hospitals, and COVID-19 testing. In this episode, three Deloitte leaders share insights on the likely collective impact of the government relief packages to date, as well as the business and economic implications of the most recently enacted legislation. They also look ahead to the next wave of stimulus (phase 4.0), exploring how this developing legislation may help spur economic recovery for businesses and consumers. As the US Congress considers potential tax policy changes and funding for infrastructure enhancements to support telehealth, telework, tele-education, rural broadband, and more, we discuss how business leaders might consider the possible opportunities and risks related to these various sources of aid.

The economy continues to experience the adverse effects of the coronavirus pandemic. As business leaders try to monitor the evolving downturn, what economic indicators and historical comparisons can they draw on for insight? And how can they apply that information to help respond to near-term pressure points and plan for the uncertainties in the longer-term outlook? In this episode, Dr. Ira Kalish, chief global economist of Deloitte Touche Tohmatsu Ltd, shares his perspective on the current global economic environment and how it might evolve as this crisis continues. He explains why typical economic indicators may not work in this situation, but that there are lessons business leaders can learn from history. He also explores the role that technology advancements and government relief measures might play in sustaining the economy while the outbreak is contained.  

For years, many companies have used scenario planning as a tool to help understand what the future might bring and a framework for how business leaders could plan and prepare. In the current environment, this type of planning is particularly challenging since the short-term unknowns are in some ways greater than the longer-term uncertainty. In this episode of Resilient, Deloitte Consulting LLP Managing Director Andrew Blau and Salesforce’s Senior Vice President of Strategic Planning Peter Schwartz discuss how executives can use scenario planning to ask questions to help anticipate, pivot toward, and create new opportunities. They also share practical advice across four possible scenarios from the Deloitte-Salesforce collaboration, The world remade by COVID-19. Planning scenarios for resilient leaders, to help business leaders tune their radar to see potential longer-term change happening before it creates surprise.  

The COVID-19 pandemic has dramatically changed how and where we work—impacting executives and those leading finance teams. For many companies, the new virtual work environment creates operational disruptions to financial reporting, including annual reporting and the monthly and quarterly close processes. How are organizations adapting and innovating to address these challenges? In this episode of Resilient, two Deloitte leaders share how finance professionals impacted by an already tumultuous quarter can address the implications of virtual closes. They discuss the technologies companies are using to help decentralized finance teams and reporting functions complete the close process under unprecedented circumstances. And, they explore the new normal that may be facing finance and executive teams as businesses move from crisis response to recovery.

Enacted on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) is a relief package designed to alleviate some of the consequences of COVID-19. It earmarks more than $2 trillion in assistance to federal agencies, state and local governments, health care, businesses, and individuals. In this episode of Resilient, three Deloitte leaders explore the details and implications of the largest aid package in US history. They share insights on the CARES Act from a variety of angles, including tax policy provisions, government administration of the program, and small business relief. They also discuss how companies can tap into the aid package now to access some much-needed funding during this uncertain time.  

Disruption to the global supply chain and the web of third parties that companies rely on has become a significant business challenge in the COVID-19 crisis. How are organizations getting supplies and achieving the balance of supply and demand in a compromised chain? How well do they know the third, fourth, and even fifth parties their suppliers rely on? And how are they identifying and managing concentrated geographic risks? This episode features a conversation with three Deloitte leaders who’ve spent decades focusing on supply chain dynamics. They discuss how organizations are evaluating their supply chain risk and share pragmatic steps leaders can take now to combat disruption in the near term. They also explore how companies can prepare to move from response to recovery and position their supply chains and their organizations to emerge from this crisis stronger.

Many businesses are already feeling the impact of COVID-19 on cash flow. Given the significant slowdown of commerce in nearly every industry, what are the risks posed by the resulting cash crunch? And how can organizations access the funds they need to withstand the crisis and emerge stronger? In this episode of Resilient, three Deloitte leaders who specialize in financial risk management, transformation, and corporate restructuring share insights on the instability created by the demand for cash. They discuss how the situation may shape a new business-as-usual normal in the aftermath of the initial crisis. They also explore the levers finance leaders can pull now including cash forecasting, cash conservation, and scenario planning to access capital, preserve value, and eventually thrive in the new paradigm.