Service Without Excuses

Well, it's been a minute guys, and I definitely missed you!!Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more than I could afford on these yellow page print ads that it was extremely slow, and it was very frustrating.Even though the last thing I wanted to hear was give it time as I was going broke, but the advice he gave me was mind blowing. He said I don't care if you have no work on the books, never tell a client or customer that you're slow as they don't want to deal with people that are busy. No matter what always be seen as busy and needed and your book and convert many of your jobs. He spoke the ultimate truth, and from that day on, I was never available same day, even though I had nothing going on to give the client the impression that I was needed and wanted by other customers.I even talk about, my life-changing experience when it came to medical issues and needing to see doctors that weren't available for months at a time. When I think about if the doctor says I can see you tomorrow either it's very bad, or they most likely are, and I don't want them giving me medical advice. It's always good to be a little bit of both optimistic, as well as pessimistic, but if it takes over your world, and all you see, is the dark and negative in things, it can, and will destroy everything around you. Not just your business life, but your personal life as well..In this first podcast of 2024, I discuss some of the things I talk with my friends and followers on different social media sites as well as email questions I receive. This was something I saw over and over and felt it was good to discuss. As always ty for your support, and please feel free to visit me at Robmlyon.com or download my free course at go.robmlyon.comAnd or visit our sponsor at ProdigyPro.io “The Ultimate Service Business Marketing Software “ Please like and subscribe wherever you watch or listen to this app and again, thank you I am truly humbled by you!!

This was a lost interview that I did with a great Evan Carmichael last year!!In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform.In this episode of the service without excuses podcast, we discuss even beyond the YouTube options, but get into more personal branding and how to get your service business to stand out above others utilizing your messaging to the right person at the right timeWhen I first talk to Evans office, it took us a full eight months in order to set up time to do this interview. The information that you were here can transfer not just any service based business, but any company that wants to grow and scale their options to a large audience which is typically whatever speaks to as a wildly, successful book, author, Speaker, and consultantTo find out more about him, go to believe.evancarmichael.com or his YouTube channel with nearly 4 million subscribers YouTube.com/@Evancarmichael

You Heard me right, the next hire you make can build or destroy your business!!Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.caIn the challenging market we have today , hiring the right candidate for the right job at the right company is more important than everIn this Episode of the service without excuses podcast we discussed this in great deal over and over discussing what he measures to look for and how to recruit as well as whereYour perfect technician, or employee might be right around the corner and much closer than you think however without properly looking at all the metrics involved it can also be your most costly In my personal opinion, this is one of the best things you can outsource to the right company similar to Chris'sHaving the right knowledge and insights when hiring, those that can help your company grow and scale beyond your wildest dreams are crucialFor more information, please go to  Hire4me.ca or to learn more about Chris himself, please go to Chrishanna.caWe want to thank our brand new show sponsor prodigypro.io, They were one stop shop when it comes to automating your marketing. They have three specific memberships that work in conjunction with where your business is right now, at a price point unmatched for what they are doing. We also want to thank our longtime sponsor SoTellUs.com/RobLyon for helping out the podcast with your incredible review software that helps you capture in real time how your clients feel about you and how to expand that to drive in additional business Feel free to visit Robmlyon.com and sign up for our email list or will send you are free mini course  (Five Things Every Service Business Needs To Know Now) to survive at go.Robmlyon.com at $57 value yours FREE!! Please like and subscribe wherever you listen to your podcast app no matter if that's iTunes, stitcher, Spotify, Google podcasts, no matter where !!Ty again, Rob

One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to be. Selling a product or service is about how you and your client relate to one another, the more commonalities you have about things that will benefit him or her, the easier the transaction will go. How you relate to someone and how their body language reacts will become a template (or a data bank) for how you can and will overcome objections and have a significantly better time selling.In episode 113 of the Service Without Excuses Podcast we do a deep dive into the psychology of why and how it works it works including several examples on how to spot certain habits that will help you be successful.We again want to thank our sponsors at prodigypro.io for the continued support, I highly recommend you go and visit this website to learn how you can use the power of automation and marketing together to have a reliable and systemized approach to growing your business, all in one place. Feel free to also go to go.Robmlyon.com and download our mini-course (5 Things Every Service Business Owner Needs To Know Now) with the downloadable workbook and another small bonus. Just leave your email and we will send it right out. 

One of my clients emailed

We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant  (which most likely you never will) there are a lot of features on the wall that operate their system. Even though that's extremely important, at the end of the day all we care about what the electricity produces and the fact that we are most likely saving money if it's being done efficiently.Even though as business owners (we like to think were the head of the business) and  we might be the brains we still need an automated system to run it, our operational system or CRM program is vital to not only your sanity but the growth of your company and its ability to scale.In this podcast, I talk with industry expert Heather Havenwood about a true solution of bringing it back to your plate. What I mean by that is having a CRM system designed around your needs with the support to match. If you're anything like me, you need it to do the functions of your business with room for growth, not some over bearing and over redundant headache!!Heather Ann Havenwood, Award Winning Media Mogul, Top Direct Response Business Marketer,  Author of the top selling book: SEXY BOSS™: How Female Empowerment is Changing the Rulebook in Business, Author of  Power Guesting: How to Get Leads and Grow Your Business Online with Podcasts.  She was recognized by The Stevie Awards as 'The Most Innovative Woman of the Year - in Social Media for 2020', named 'Top Media Mogul 2020' by the Woman of Achievement Association for her work with women.  From making her first dollar online back in 2001; Heather Ann is now on a life legacy Mission: To Help 1,000,000 people to Start, Launch and Grow a successful knowledge based business online.  She whole heartily believes that every person is an Influencer and a Leader, and it is time for their VOICE to be UnCAGED, to be heard, to Shine and to EARN Six-Figures and beyond! Find out more about her at Heatherhavenwood.com todayTy again to our sponsor So Tell Us at Sotellus.com/RobLyon for the worlds greatest review management software!!

This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business.  Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on your service trucks question number three came from Alan we talked about a top level employee that has some issues and has had three right ups in the past. Her question is how long should I put up with this or when should I cut the cord.As always, we want to thank her guess for writing down questions and sending them to us so we may answer them in a timely manner. We have changed the format of this that, instead of live, we will usually record this separately with a question sent to us letting them know we will be going over it. The production quality is much better and we can actually use it as an audio recording for people to learn from as well versus alive that can go on a bunch of different directions. We still do plan to do live shows I will do them less periodically, focusing heavily on the Content, specifically helping each other For more information and a ton of extra content to help you build your business go to Robmlyon.com today , We will even send you our mini course a $57 value free of charge just for signing up with absolutely no strings attached!

I can't Believe It, I've been Ripped OffI guess it happens to everyone, but this time really sent me back, I've seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIXI was personally shocked and horrified that somebody would be so blatant to blame us for something that literally could not have happened and hasn't happened to anyone else that I know of, after nearly 30 years in the service industry, I have never seen something so obvious, but now we've entered a new era of prequalification. We have check lists And systems in place to cover us from the standpoint of cleaning, including pictures of the areas, but not of all the defects that were there prior to our arrival. We cleaned some tile and grout in stone and a clients house that we felt a little edgy about but still did it anyway only to have them not blame us for the cleaning job but we must've sucked their doors that were easily an inch or more off the floor. While we do maintain a 100% moneyback guarantee on the quality of service this is not what we had in mind when we put into motion 4 1/2 years ago here and I've done it since 2005 with all of my companies. My question to you is if you run into something very similar to this and how do you handle it we make sure we've had we've had. Well, we do maintain a 100% moneyback guarantee on the quality of your service. This is not what we had in mind when we put it into motion 4 1/2 years ago here and I've done it since 2005 with all of my companies. My question to you is have you run into something very similar to this and how do you handle it? We've made sure we've had SOP's in place to make it an easy process for both us and our clients, and now we are about to revamp that slightly. Do you have systems and procedures in place if or, when this does happen, my suggestion is most do not, and unprepared as I was even with all my years of large franchise experience.Make sure these become part of your future standard operating procedures because you never know. Feel free to subscribe wherever you listen to this podcast at no matter, if it's iTunes, Spotify, Stitcher, Audible , Google Podcasts or more (we are listed on over 100 and visit Robmlyon.com today and subscribe we will even send you a free mini course five things every service business owner needs to know now a $47 value. We also want to thank her sponsor, so tell us at sotellus.com/Roblyon The best review management software on the planet

It's a common challenge all over the country, leader ship is never natural born it's always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn to market till the cows come home, but without this in your arsenal, you'll never build out.In episode number 109 of the service without excuses podcast we discussed this with leadership, Coach and consultant Chris McAuley with those decades of experience down in the trenches successfully building and molding future leaders. I always put leader ship right there with salesmanship both are fine craft, and they to be home in refined to change with the vast environmentsLeadership is not for everybody, but if you are the right person that wants to grow and has a passion for mentoring others, this is a straight path to an incredible career, or an incredible opportunity for your business, both of equal proportion.We want to thank Chris for being on the podcast today at   https://www.chrismcauley.co/ as well as more about our our sponsor So Tell Us at SoTellUs.com/RobLyon where you can explore what I personally feel is the best review management software on the planet, no matter if it's a video review or it needs to be distributed correctly and quickly I personally feel there is no better.Also, feel free to go to our website Robmlyon.com and visit the resources page, or blog page, or even this podcast and sign up for email list or will send you our Ecourse “5 Thing Every Service Business Owner Needs to Know “ NOW!! With the workbook, it's free for you and a $47 value a way of thanking you for trusting us. You can also subscribe to this podcast wherever you listen them to at, no matter if it's iTunes, Spotify, Stitcher, Google Podcasts or more.

We recently had someone messages saying that they felt their business was being quote unquote “Catfished”,  no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!!Cat fishing is nothing more than someone trying to prank your business and your reputation by writing bad things about you. We've all been there whether it's been that restaurant on yelp or a bad review on Google, we've all had to deal with people that have said less flattering things about us and if you haven't, give it time.I know it's hard to believe but there are some extremely envious people out there that can't get past someone else succeeding even letting it consume them seeing them as the ultimate competition and that they are out to put someone out of business. It's an extremely unfair way, and almost all cases can result in a civil litigation and even in some areas a criminal issue.Writing something about another person that is known to be faults for your own benefit is its own version of committing fraud, and even though like I said above most likely you can't be prosecuted for it, you can't be responsible in court in a civil manor. In this podcast they discuss ways to not only fish that person out, but to try and resolve it peacefully without it leading to further damage.As always we wanna thank our sponsor so tell us at sotellus.com/RobLyon for sponsoring the podcast and as always feel free to visit Robmlyon.com today for more business building tips in our resource area.

We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling around the many service companies had their vehicles clearly marked and appeared to be extremely professional. Now I don't really know these people but yes I did look up the reviews and they seem very legit, but if people don't like you they won't buy from you.The other day I was sitting in a conference run by the great Jay Abraham Along with the legendary Tony Robbins and Joe Polish. One of the service companies was a high-end HVAC service claiming that they do very strange and background checks on their employees and that was the main reason to charge higher prices because they were getting experienced and safe technicians. Your customers and clients already expect that the staff members they are gonna deal with in their homes or businesses are not three time felons or anything of the sort. They obviously expect you to send people that are competent enough to do the job, so these are never reasons customers and clients would choose you. I highly suggest you write down the five top reasons people would want to hire your service or buy your products, trust me it's not as easy as you think and you have to make it somewhat unique to you. “Remember people are telling their customers And clients pretty much the same thing”I invite you to go to our website Robmlyon.com And subscribe to our email list, we will send you a bunch of custom private information that I don't share with all of our regular subscribers here on YouTube or any other social media platform. These blogs were sent directly to our email subscribers a few times a week and can help you really grow your business, and as a bonus we will send you our mini course Five Things Every Service Business Owner Needs To Know NOW!! (It's a $47 value)and we will rush it over to you!! While your at it visit SoTellUs.com/RobLyon, they sponsor the podcast and we could not do it without them.

In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times,  the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and reputation . If you don't collect the reviews and efficient and consistent manner you most likely will never know if they were not happy with the job as most never say anything, they just tapped out when it comes to your company.Implementing consistent system like we talked about in this podcast can help you not only grow your business from a reputation standpoint, but also as an income stream that you most likely never knew you had. I bring out examples that I wrote about in the book welcome to the review society as well as the master course that goes along with it, in the master course we take a major deep dive into the collection system but in the podcast we give you some great ideas that are part of that that I will just about virtually guarantee your success with as long as you're following a high level of service and commitment to your clients.For more business building tips please visit us at Robmlyon.com and sign up for email list where will send you our mini course “5 Things Every Service Business Owner Need To Know NOW” it's a $47 value and we will send it to you for free with absolute zero commitment on your part. My goal is to give you as much business building information to help you grow profitably and scale your service company based on 30 years of experience running and owning multiple companies.I hope everyone has a prosperous and great beginning of 2023, we have many more guests to come and many more podcast record!!

Many service  professionals in fact many entrepreneurs think about what's in it for them, and although that's an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very happy with, from my experience there are many more they've had a poor experience and when they find somebody it's almost like gold. In the service industry it's not like selling a product they are getting you and the reputation you've worked hard to build up.An episode number 105 of the service without excuses podcast we talk to Hall of Fame speaker and the legendary Bob Burg, he is most famously known for the book that he co-authored “The Go Giver” among any other as part of the franchise of books he has written. To give you some perspective the latter name book has sold well over 1 million copies, just so you know without question he is the real deal.Going into 2023 now more than ever you need to separate yourself from your competitors, and spending more money is not always the best solution. Being customers and clients have built up this bond with your service company they value the way they are treated. The better the way you make them feel the more invaluable you are seem to them, in this podcast Bob gives numerous examples  from all of his books and how you can stand out using some very simple shifts in your mindset and actions. There are an absolute mountain of nuggets filled with information to help you grow your service company to be invaluable, learn to be a go giver!!To find out more about Bob, please visit Burg.com And sign up for his awesome emails delivered five days a week with amazing content.And for more business building tips, feel free to subscribe to our email list where we deliver a lot of separate Contet away from our normal blogs at Robmlyon.com we will even send you our mini-course absolutely free (a $47 Value) on the five things every service business owner needs to know now, I promise you don't wanna be left behind on this one and an added bonus you will never be spammed, we respect your privacy. Please enjoy!!

Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however historically many great businesses restarted and groan and down economies, ironically some of the biggest still today or no different and from personal experience I will completely agree.Creating diversifications in your business that are similar in nature to what you're currently offering would be a great place to start. Diversifying into things that you're not familiar with may be a bit risky for a while even the financing will be a bit tight. It's definitely time to think outside the box and step up the level of service you most likely are currently giving. Make a list of the top six reasons people would hire you versus your competitors today because these are the reasons they will pay you better than most.For more business building tips please visit Robmlyon.com and subscribe to our email list. We will send you our 25 minute mini-course “5 Things Every Service Business Owner Needs To Know NOW” It's actually more relative now didn't even run the past month. These are five things that can separate you from most your competitors in your marketplace, it's a $47 value and you can get a free by subscribing. Also download this podcast wherever you listen to them at and we thank you again for spending your valuable time with us.

In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it is, and when you find out it's the cost of a luxury car many times to find a new it hits home.Most of us if not all of us know the euphoric feeling when you found the right coworkers in team members for your company, I called firing on all cylinders and if you're a four-cylinder service company you're smaller in size , likewise if you are running on 8-10 cylinders it may cost you a lot of gas but still well worth it. It is not only expensive but also emotionally draining to start over with new team members there is zero doubt about that. I talk about in episode number 103 of the service without excuses podcast the true seen and unseen toll it takes upon your organization.There's an old saying hire slow and fire fast And this could not be more true than right now as of 2022 going into 2023. It's extremely relevant to have a mentoring system in place during her on boarding and hiring process, without the systems in place you're most likely due to fail and realize the true cost associated with not doing things like this. In our coaching consulting company it's a requirement for clients to have these things in place and we've seen a real impact when it comes to retainment even in our own service company which is the guinea pig from any of our models. Take the time to have things implemented in your business to keep your people not only safe, but happy as well.For more business building tips please go to Robmlyon.com today and subscribe to our email list and we will immediately send you out our course five things every service business owner needs to know now, this is 25 minutes of pure content and it's updated every year to keep it current. Also feel free to subscribe to our podcast wherever you may listen to them at whether it's on our website or iTunes, stitcher, Spotify, Apple podcast etc. thank you again for spending your valuable time with us and we hope you found tremendous value.

I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest,  to I needed more family life, to excuse after excuse after excuse. It's something I preach against every single day when I talked to entrepreneurs, work with them, or teach them. He asked me the same Y, time after time and said to me something that actually changed my entire thinking if not my world. He said you preach about no excuses but yet that's all I seem to hear out of you. Tough words from somebody that is approximately 10 years younger than you and has a fraction of what you believe is experience. After drowning in my own pathetic pity, I decided that he was absolutely right because he was. My mission in this world has to become a resource and help those around me not to have to learn the hard lessons that I did from being pigheaded and frankly moronic. Now I'm not into self deprivation lol, but when it's deserved it's deserved and I needed to hear this.Going fast forward I decided on today's podcast of the brand new show of the Service Without Excuses podcast episode number 102 to discuss what I believe is the thing I've been able to help others the most with positioning. Positioning is in just about everything you do in a business let alone your life, this person asked me do I really need it don't I just need to be the best marketer of my service. He's right it's extremely important, however Positioning is in marketing as well as every other part such as operations, diversification, systems, sales and we could go on and on. What we teach our clients and our coaching consulting company is to master the positioning by using many of the resources they already have, but to fine-tune each part squeezing as much juice out of each pole position that they can.This is why I've decided to return to this podcast and continue to do so I have to re-focusing my time and realizing what is most important in my professional life. I have the support of my family which is everything to me. Get ready for more incredible gas and some amazing episodes where we can both learn from these amazing people. For more business building tips including a free copy our 25 minute course five things every service business owner needs to know now go to Robmlyon.com  now and subscribe by leaving your email. We promise we hate spammers like everyone else I will never do so I want to give you as much information that will be valuable to changing your life one podcast at a time. 

We've Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It's true Russia's military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advantage is knowing that they could plan a strategy based on the experience to have the wrong country and how to defend it properly. As of this recording in March 2022 Russia is made an unprovoked invasion and has caused mass destruction to the people of Ukraine. One of the lessons that Russia should learn is that strategy is very important and I'm sure many other generals know that, however without having a tactical ability to maneuver they have been on the downside and my opinion is that they are losing this war. For example Russia forgot about the fact that Ukraine during their mud season he's like no other place on earth, the fact that they're all-terrain vehicles were not able to maneuver through this therefore getting stuck. Russia is no active temporary or full-time base close to the conflicts going on in the Ukraine, this gives major kudos to those defending our country. The lesson you need to learn from this when it comes to your business is it all those strategies extremely important, without a tactical way to complete the task or the implement you will lose. We want to thank our sponsor so tell us at sotellus.com/RobLyon Were you could test drive the worlds greatest review management software, capable of giving you both online, recorded, as well as video testimonials to help grow your business through distribution. We use it here at New Jersey's best and are thankful they have graciously sponsored our podcast. Also feel free to go to Robmlyon.com Today and sign up your email. Please feel free to subscribe and like at our Facebook page or anywhere else to download our podcast.

Hello everyone and I hope you're having a great Monday and start of your normal week. This time of year if you're in a disaster restoration field you're probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the efficiency and the true leader ship skills of an effective manager. One of the questions I was asked for me during my consulting with a service company not long ago was just that, and her statement was my manager just sucks lol. Now I've heard over and over about problems with managers or leaders and how they make their day very difficult as well as many other things, but to come out and say my manager sucks caught my attention and therefore the title of this podcast. And it we discuss the primary roles of a manager or even a leader for that matter and what their job title is and how they are supposed to complete their job for my experience and service business. If your manager or direct leader does not know how to balance the time and affectively Lead and manage it correctly or as we even got into have your back when you were pushed too far Above the amount of workload that you can handle with the staff that you have. It is their job to be a direct liaison between you and the senior leader ship or ownership when this happens, if they can't for whatever reason yes I would say they are a lousy manager. Even if they are good to day-to-day tasks and able to communicate someone effectively, they are no different than a coach and a football game. His or her job is to be the direct leader ship to you, but also know when you're pushed to max or can risk injury that you should not go on the field. It's their responsibility to go to their general manager or owner and say they're at their maximum limit this is as far as they could be pushed and actually some relief is in order. The primary role of an effective manager is communication bar none, and I communication goes to all sides. As always we want to thank our sponsor sotellus.com/RobLyon For the constant steady support of this podcast, we ask that you visit them and check out the worlds greatest review management software for the service business sector. I will go even as far as to say any business needs to develop this as a system in their business of growing and maintaining the relationship you have between your current customers, and your future clients as well. Also feel free to visit us on my website at Robmlyon.com or you can even email me a question as many do to rob@robmlyon.com

It's truly amazing what we as business owners think about our business and what's most important to our customers and clients and why they would want to do business with us. Ironically it's not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph's University in Philadelphia, he discusses in great detail what we think about why clients by it's not necessarily align with how we market our services or even how we feel we treat our customers and clients when they decide to hire us. With Michael's 30+ years of marketing experience in teaching us about the past and present generation you get a real close eye look at what's relevant in today's market. I want to thank Michael for his time and dedication to understanding this very is veryI want to thank Michael for his time and dedication to understanding this very specific part of a service business, or for that matter any business. You can find out more at Michaelsolomon.com or you can buy his latest book “The New chameleons “ on amazon at https://www.amazon.com/New-Chameleons-Connect-Consumers-Categorization-ebook-dp-B08PQ2B8XH/dp/B08PQ2B8XH/ref=mt_other?_encoding=UTF8&me=&qid= . We also want to thank our sponsor at sotellus.com/RobLyon to find out more about the worlds greatest review management software. We were diligently at New Jersey‘s best and would recommend anybody with a service-based business to find out more. Thank you again and please subscribe to where you listen to podcasts at or at robmlyon.com today!!

In our next segment of asked the coach, I'm going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line technicians. It has a clearly defined plan of action that usually becomes part of multiple levels in the business, for instance if senior leader ship needs to reach an objective that can be part of the long-term consulting portion of hiring a professional. A coach can follow up in format and can help the person maintain what has been accomplished by the consulting portion in advance, just like in sports coaches needed to mentor and help lead even the best. There's no mistaking that Tom Brady is probably the greatest quarterback if not one of the greatest players to ever be part of the NFL, however Brady has an onslaught of coaches that help them achieve the end goal at the end of the game THE WIN!! No I think we can all pretty much agree that Tom knows how to throw the ball and knows how to score a touchdown in the clutch every single time without anyone's advice, but there are things that Tom or any other pro athlete does not see when they're on the field and that's where their coaches come in. Think of a consultant as much like a general manager for sports team that gets the talent put together and gets the organization stable in order to grow the company. Once that consulting side is done the coach comes in and helps get the team to the super bowl in their perspective businesses. In this podcast I break down in great detail including examples of what it should be doing for a company, and it gives you a great insight on when or if you need to hire a professional to help you get to that next level. As always  we also want to thank our sponsor sotellus.com/RobLyon for continuing to graciously sponsor our show, feel free to go out and check them out to explore what we feel is the worlds greatest review management software. It's a corner stone of what we do here in New Jersey's best and can't see any reason we would ever change. Please also like and subscribe wherever you're listening or watching to this podcast at or visit Robmlyon.com today!!

And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it's a good time for them to move on as they are not happy as well. There's an old term higher slow, and fire fast and I don't believe this is any different. In a business you're supposed to take your time to make a logical and rational decision like anything including personal relationships, but sometimes it's best to put in an to things that inevitably won't have a great outcome for either side. You never want someone working for you that is just going through the motions while trying to make the employer happy while not getting fired in the process. You should look for certain measures or benchmarks when it comes to how an employee is doing on their job, and if there are certain things that are sticking out when it comes to your company. We discussed for just a few minutes this very topic and when it might be the right time, we also discussed and I definitely will not be the right time leading into a poor situation for everyone involved. Want to thank our sponsors as always sotellus.com/RobLyon Well you could test out the worlds best review management software. Here at New Jersey's best we have a new and already influenced in a positive manner buyers that are ready to hire a company. As always please stay safe out there and subscribe to the Service Without Excuses podcast wherever you listen to or at robmlyon.com today!!

Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that's not possible. It doesn't mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can't be re-created a second time means the margin of error needs to be kept to a minimum. When you were working with your clients to give them a day that is even beyond the imagination and for the most part a day or they will never forget for the rest of their lives you know you have to be a cut above most. In this podcast episode number 10 of season 3 we discuss this with my friend Joe Baracata leader the very popular wedding and private event band that bears his name. Over the years Joe and the members of his group have built a reputation of impeccable levels of service and delivery when it comes to the music and entertainment they deliver, and then this podcast we discuss many key elements to what I believe is the hardest business in the world the music business and even more importantly the live entertainment wedding business. This podcast was action packed for nearly an hour and 40 minutes of incredible content coming from Joe's many years of experience and dedication hard work he has to mastering his craft. Now many would think in the music business mastery net craft would be being a great musician, now that is part of it but the other part is the music business side. There are a ton of great stories loaded into this podcast that is one of the longest on record we have done to this point. I want to thank Joe for his incredible generosity with time and as always I want to thank our sponsors so tell us or sotellus.com/RobLyon to test drive the greatest review management software I believe on the planet and a key pillar to the foundation behind newjerseysbest.com. Feel free to subscribe when you listen to your podcast app or to Rob M Lyon on YouTube as well as robmlyon.com. Also to learn more about Joe Visit joebaracata.com as well as 908-890-3040 

When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I've gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there's companies like five guys burgers and fries which are growing their business model through franchising. Both can work very well and both started with one single location before scale was even a thought. I tried to bring questions that I get from my coaching and consulting clients into the podcast when they been asked multiple times, and even though everybody's a little bit different There are definitely some similarities between each. Do you want to scale profitably and efficiently and that require systems and training in order to get there. As I've talked about in my past podcast with people like Al Levi Who have mastered this and train companies all over the country and how to become an efficient machine for business, this is a personal decision you need to make between you, yourself, and you. There is no quick overnight answer and there shouldn't be, but as always we give potential clients a free 30 minute evaluation to discuss this before we ever talk about working together. In this episode of the podcast we discuss scaling, the economy of scale's, and if and when this direction is right for you. We want to thank our sponsor as always so tell us at sotellus.com/RobLyon  for the tremendous sponsorship of this program and helping it to come to life, without that help most likely this wouldn't be possible. Feel free to like and subscribe at whenever you listen to your podcast at or visit Robmlyon.com today and subscribe to our email list. Ty again and please enjoy!!

One of my colleagues just bragged  to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natural born leaders existed, everyone fresh out of Boot Camp would be a general in six months,, we know for the most part less this person was a prodigy that would be impossible. Making tactical battlefield decisions does not come easily, and neither does running a company. We talk about the fact of being respected not necessarily liked, you'll get much more with a respect hopefully mutual than any or all of your staff liking you as the perfect boss. We again want to thank our sponsor so tell us at sotellus.com/Roblyon to test drive the best review management software on the planet and one of the true powerhouse systems behind Newjerseysbest.com. Please like and subscribe at your favorite podcast site as well as our YouTube channel Rob M Lyon. There's also a ton of great resources at Robmlyon.com

We all feel there are  a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they're actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it's action packed podcast what you need to spend most of your time focusing on. He comes from a diverse background of serial entrepreneurs, even though he was financially comfortable at the age of 50 he decided to teach others how they grow their businesses with "Less Stress & More Success". He gives a common sense no holds barred interview and breaks down in a credible amount of information to help you grow your service business. We want to thank Al again for taking a little bit of his valuable time with us. As always we want to thanks our sponsors sotellus.com/roblyon to test out what we feel is the best review management software on the planet. Also visit newjerseysbest.com for your favorite New Jersey service provider. Enjoy and thanks again Al and to find our more about his go to 7powercontractor.com today!!

We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that's being built. You have a vision of what you want and frame by frame as well as piece by piece become the base for what you're about to do next. When you arrive at the next point you'll be selling yourself on the extra items you want for your house, that could be a certain bathtub, a type of kitchen cabinets as well as appliances pretty much anything that you decide you want to put into the house after it's been built. Without that proper framework you wouldn't be able to put the items in the house in the places that you choose, think about marketing much like this with the after effect which is selling. I even talked about examples of our lead singer in the band I play in which has a habit of going out talking to people that come to see and support the band, he is extremely good at it talking about what we can do and more about us. He has always seen that in the past as selling, which in fact he is actually marketing very well with the final result at the backend of being a sale of hiring a high-end party band. I also talk about examples from marketing mentors like Joe Polish that really has to find a difference between the two so well in the past, even examples of what direct response marketing is and how effective it is at proceeding for sale. We also want to thank all of our sponsors whom  without we could not do this podcast. Please visit sotellus.com/roblyon to test try this incredible system and how other peoples feedback will help you gain market momentum. Also check out newjerseysbest.com for the best service professionals in the garden state. We also appreciate it when you go to a website robmlyon.com to subscribe to our email list or as well to our YouTube channel Rob M Lyon!! Thank you again for spending your valuable time with us!

One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don't understand what cash versus accrual accounting is, and I'd really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great topic , we did one for this episode of the service without excuses podcast. Having a simple financial education and understanding core concepts in your service-based business is crucial to keeping your company afloat day and day out. I just thought of a story an episode of Dave Ramsey which I have a ton of respect for, but in this particular instance he was telling somebody that wanted to open a food truck business, which God knows has a ton of liability on it that they did not in fact have to set it up as an LLC. On this particular factor I could not disagree or shout louder from the hills that that is an absolute moronic thing to do and honestly to say.. This person that was interested in opening their own food truck business was already prepared that that was the common sense way to do it, even though you don't technically have to you would be a complete idiot to do it any other way. That advice might have gotten them in big trouble down the road if God for bid a lawsuit was ever in sued and they had no protection against their personal assets. This is coming from an extremely credible financial expert which again I have a ton of respect for. But let me ask you something if somebody like Dave Ramsey can make a statement that is actually foolish, is there a good chance your financial experts are giving you everything you need to know? In this episode I talk over and over about getting to know a simple financial education, and how to understand basic numbers in your business including things like simple accounting. We want to thank her sponsor again so tell us, you can visit them at sotellus.com/Roblyon to test drive again what I feel is the worlds best review management software. Also go to robmlyon.com to subscribe to our email list or even our YouTube channel Rob M Lyon

When we think of systems, most of the time it's spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that's all back in the day goods and services were moved from one location to the other. Your business is absolutely no different it needs to hit these ports or these sections of your business to become part of your operating Stream. And this podcast I talk about a couple of examples of how systems are implemented into a business, in fact I'll have my friend Al Levi from the 7power contractor on it just a week or two. Al is a true master of this and will be a huge wealth of information. I do expect this podcast to go past 30 minutes so make sure you have a pen and paper or notepad together. Again we want to thank our sponsor so tell us at sotellus.com/Roblyon to test drive the amazing review software platform they have developed. We also ask that you like and subscribe or episodes or visit our website at robmlyon.com. Thank you again and please enjoy

There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest  today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers will be treated with the utmost respect. His company is growing at lightning speed much due to the determination of both himself as well as his wife Jena. Their reputation is absolutely incredible in the market at shows not just in the positioning and branding but in their online and offline reputation.  There's an old saying work hard, play hard and this is truly a case of that. They are also very active in the community helping to get back because of their success. You can find out more about them at myguyplumbingnj.com .

Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons they should be at the forefront of your business. I always knew a sense of urgency personally as I was raised that way, but when I started my disaster restoration career many moons ago it became all more real because people relied on us 24 hours a day seven days a week number to respond to their emergency. They certainly did not wanna hear any excuses about why they couldn't get there or why we weren't able to handle their need, they trusted us and looked at us as a valuable asset but they needed to clean their damage quickly and to get their home back in order. With 2020 behind us and not be able to use that as an excuse anymore as well as a quick launch to the economy customers demands have come back. Think about how many people use Amazon, Just on the merit alone that they will get the product quickly and efficiently as well as without any excuses of why it's not been delivered. Think about your business and if you have a sense of urgency, does your staff have it, because your customers will demand it going into the future. Please feel free to subscribe to our YouTube page as well as iTunes, Spotify, or wherever you listen to your podcast apps at. Also feel free to go to robmlyon.com and sign up for email as we give tons of goodies away as well as an e-book and a bunch of free information of how you can increase the profits and grow a successful service company. We also want to thank her sponsor so tell us or at sotellus.com/Roblyon to test drive this incredible service that is a game changer for your business. Also be in lookout for my book that will be coming out shortly call welcome to the review society that talks a great deal of the need for your reputation to be above all. Ty again

Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum tells us a fascinating story of how we came from meager  beginnings growing up in Mississippi to becoming one of the most elite individuals in the country, and has no doubt gone through many things that most of us can't even imagine even on the worst nightmares. He gave himself selflessly to defend our country and it's a true honor to have him on the service without excuses podcast today. In this episode of season 3, episode 3 we discuss a great deal many of the tactical decisions as well as strategic decisions the guided him thru his career defending our great country. Many other things you were here in this podcast are lessons that can be applied to every business no matter what field or want industry you may be in.  William also discusses details behind dealing with anxiety and as he calls it baggage as well as  how he would self medicate with. Alcohol and prescription medication to help resolve many of these issues only to find out it was right back where it started the next day. He is now a successful entrepreneur with his own high-grade CBD Company that has been founded by veterans for veterans called nw-recovery.com. He talks in great detail about what “Get Naked” means and it's not what you think. His life and warrior lessons are invaluable to anyone I was truly a great privilege and honor to listen to his story and the teachings that he's been able to bring to all of our listeners on the service without excuses podcast. William has also graciously given our listeners a huge discount when you go to his website again at nw-recovery.com and put in the promo code (LYON20) when you check out!! Please subscribe and also sign up at our website for Ton of free resources at robmlyon.com today!!

Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P's both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we've all had we've all dealt with, however it's times like those for your test your patience but be persistent with moving forward and not letting it bother you. Patience is something you learn over time at her experience and not necessarily something you're born with, persistence is something you are generally born with and you have or you do not have. We've all heard the term stay the course continue to work on something, this podcast is a testament to that. The amount of time hours effort it takes to write, produce, record, master, and deliver the content that you hear there's nothing shy of a massive.  But it's what continues to fuel the passion and creativity that ends up in these episodes week after week month after month. Think about the things you do in your life pretend to be frustrating, however think about the side effects if you did not do those things and how much harder and more difficult tasks and events would be if you did not.  As always we want to thank So Tell Us or sotellus.com/Roblyon for their amazing sponsorship and beliefs in this podcast!! Please feel free to subscribe to our YouTube channel or whatever you listen to podcast app as well as visit robmlyon.com for more resources!!

One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and investment into adding a service.  Adding things that are related and can be done within the capacity of your current business model can be a huge benefit up a strategic way to grow your business, however many times a large investment of both financial and sweat equity can really bring down the core business. Understand what you do best and what becomes the most profitable and efficient thing in your business and then go from there. If you're a carpet cleaner adding air duct cleaning services sometimes would make the most sense, however the little research and time you find at the investment to do it correctly is substantial as well as the education and technical training in order to serve your customers and clients effectively. If you're a plumbing contractor I don't currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you're a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well the chitppIf you're a plumbing contractor I don't currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you're a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well as A complete change of business model going forward. As always you want to sync so tell us for the sponsorship of this podcast, without them it would not be possible to sustain the growth and the both of information that we have been able to produce and are nearly 80 episodes. Please go to sotellus.com/roblyon to test drive it today, it's been a tremendous and reliable source of growing a reputation and our revenue at New Jersey Best services. Also sign up for emails at robmlyon.com and you'll receive a packet of incredible resources to help grow your service business. As always we ask you to like and subscribe at our YouTube channel Rob Lyon or on iTunes and Spotify as well as all other platforms. 

They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one we discussed in great detail with many examples of what you need to look at to grow this part of your business. It tends to be something I was very neglected when Companies get wound in a logistical issue and recirculating the same thing over and over again without realizing one huge factor, the human one. At the end of the day your creating A full snapshot for your customers to make a determination about, where they wanna spend their money and who they want to spend their money with. We all like to feel that we do the best that we offer the most that we are the greatest, and sometimes it's very true however many times it's not because we neglect that personal connection we have with our customers and clients. I am not stating at all anything it's not completely professional and on a professional basis, but I am suggesting is growing that million dollar snapshot for everyone involved. By September at the latest things will change dramatically and many new people will come back to the workforce, we now have the opportunity to rebrand not just our business for the better but to rebrand our culture as well. If you haven't already please like and subscribe or podcast on iTunes, Spotify, or whatever you listen to your podcast app, also please like and subscribe on YouTube and as always want to thank our sponsor So Tell Us. You can take a test drive of this incredible platform that we use in New Jersey's Best everyday with consistent success at sotellus.com/Roblyon today!! Fell free to also visit Robmlyon.com for a ton of resources to help grow your service company. 

One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true part of the bricks and mortar in your business? There’s an old saying that the fish rots from the head down, and I found more times than not the company culture is killing its self from the top internally due to poor management and leadership, therefore causing a fast rate of attrition. It cost a fortune to motivate, train, and develop your employees into the well oiled machine they need to be. The question is everybody on the same page, more often than not that’s where the disconnect happens. And his this podcast episode of Season 2/ episode 48 we discuss this with my friend Ivan Turner of show me solutions and disaster brigade USA in great detail, even going to do some bantering that will help you break through some of the stumbling blocks that many of us run into every day.  As always want to think our sponsor so tell us, feel free to check them out at sotellus.com/Roblyon

We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible is to document and take pictures of potential problems on the job site as well as any Extra steps that were taken by your crew and your office. Careful documentation is so much easier today because you can literally talk it into a phone, and stored in your CRM program for permanent record. In this episode of Sunday morning minutes we talk about final fall through any importance of documenting these liabilities.

We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can  seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns correctly leaving you feeling like a breath of fresh air has just given you the ability to relax and think Rationally. In Season 2/Episode 48 Dawna takes a deep dive into this incorporating her background as a financial expert and how she personally rebuilt her life to be one of peace by changing just a few poor habits. We have all had those days or something goes wrong, and then everything else seems to fallow down a bad rabbit hole. I want to thank Dawna for her wisdom as well as the lessons she has given to us in this podcast. As always want to think our sponsor so tell us with their tremendous continuing support of this podcast. Please go to sotellus.com/Roblyon Defined out more about this incredible review management software that will get you more work and build up your reputation better than you ever thought possible to re-collective system that works on auto pilot.

Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your  bottom line.  We’ve had a very turbulent 2020 definitely a crazy start to 2021, in this podcast we discuss strategies and examples of how you can maximize the opportunity to be a professional commercial carpet cleaner going forward. Even if you’re in the residential sector, don’t feel that you’re limiting yourself by not taking on these opportunities. In this podcast Rick Gelinas (or the encap man) of Excellent Supply describes many ideas and strategies you can implement to build up this division of your business to become a major revenue stream and more importantly a major profit stream. This is a podcast episode I wanted to do for several months I’ve been glad that we can tie this all down into this one episode of season two episode 47. Feel free to check out more about Rick at excellentsupply.com. As always you want to think so tell us for being a gracious sponsor of the podcast and making this possible, anyone putting  a podcast together  knows this is a ton of work, but we love it!! Please visit our sponsor site at sotellus.com/Roblyon today and find out about the best review management Platform on the market bar none. I can’t tell you how many jobs we get in a given year and New Jerseys Best but it’s substantial just from Barb reviews that people read about it online. Also be on the lookout for my new book welcome to the review society coming out shortly. Thank you again to Rich Gelinas for his generosity today!Tags: #Commercialcarpetcleaning#Encapsulationcarpetcleaning#Encapman#Excellentsupply#RickGelians #RickGelinasEncap#Robmlyon#Servicewithoutexcuses#Servicewithoutexcusespodcast#Podcast#Businesspodcast#Carpetcleanerpodcast#CommercialcleanerpoEpisode is LivePublished: May. 20, 2021 @ 3PM Edit

Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company to scale up and do larger amounts of revenue you need something specific and simple to use so your company becomes more streamlined and efficient therefore more profitable. In this episode we discuss the need to be proactive with Trevor Ewin of the Southport Technology Group here in New Jersey. If you truly want to scale and grow your business Trevor can be a great resource to talk to about how to plan for your short and long term growth.  You can find out more about Trevor and his firm at stg.software.As always we want to thank our sponsor sotellus.com/Roblyon to test drive the best reputation management software on the planet!! 

We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s several ways to grow and develop these relationships, one way is to identify who you have the most in common with. An example would be if you own a carpet cleaning business then interior designer, flooring installer, commercial cleaner, residential cleaner etc. would be awesome referral partners. If you have an HVAC business and are specific to just that then a plumber would be an awesome partner as well as a new home builder and developer. Just remember it’s not a one-way street do you think of them yourself and how your circles and clients can help build their company, thinking about what you could do for others will give you a great aspect on how to help build your own business for long-term sustainability. In this week Sunday morning minutes we do a quick dive into how these lights and ships work and how it can benefit you and give you more credibility to your own customers as well as others and how awesome your service is. We again want to thank our sponsor sotellus.com/Roblyon they are truly the top and imagine your online reputation or reviews collecting them dispersing them and using them as one of the greatest marketing tools I’ve ever seen in 30 years. Check them out today for a free trial!

Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to do that especially when you’re very busy. And this podcast of season two episode 44 we discuss a simple easy and automatic system for having your customers book online 24 hours a day seven days a week 365 days a year and in less than five minutes for the most part. I saw this program when I went to the experience in Charleston a few weeks ago and was really floored, now I understand this gentleman‘s company is working with two of the largest carpet clean franchises in the world and implementing this system. We go into example after example of how this simple system of having your customers being able to book you with ease at any time, and here’s the best part you could still keep your office staff and have it as part of your business toolbox to automate your customer scheduling process. As always we want to think our sponsor sotellus.com/Roblyon for helping this podcast grow and to all of our listeners for subscribing to our email list at robmlyon.com or on your podcast service!!

Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed. Right now it’s no secret that tremendously difficult to hire the right talent for your Service-based company, and to add to the fact you have to have a technical ability which requires extensive training most likely. That being said there are ways to recruit ,maintain ,motivate, build and develop the right people for your company going into this post pandemic year. In season two episode 43 we discuss this in great detail including some strategies and how you can recruit and motivate employees right now even with all the challenges out there. I fully understand the frustration of money the government is handing out checks without any real accountability, they’ve always had a habit of doing that whether it’s directly to someone or not, but most entrepreneurs will be the first to say they don’t care or frankly give a damn what the government does, it’s our job to get the right talent and skill in our door. As always we want to think so tell us for being a sponsor and being a faithful supporter of this podcast. Please go to sotellus.com/Roblyon Today and found out how this life-changing system can add tremendous value, credibility as well as unparalleled growth to your service company. Please also like and subscribe us on YouTube and the platform you decide to listen to this on. As always we appreciate your feedback, if you have a couple seconds go to iTunes and write down what do you think under the review section.

It’s a stone cold fact that you can only successfully work so many hours.  Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the daily grind and you honestly need this in order to be more productive. For me personally it’s music and having colleagues and fellow musicians around me as well as other peers to be creative from musical side, having ability to bounce an idea each other and collectively create something that the audience seems to love. I use much of the same strategy in my businesses, constantly finding new creative ways to deliver the best contacts to those that listen and spend your valuable time with me for a few short minutes. If you know anything about the music business is extremely competitive and can be very cutthroat, however there’s a place of solace in the middle of it or you can enjoy some outlet time. Take the time to think about exactly what gives us a peace, maybe like to go fishing, maybe like playing music, maybe they just like taking a walk but never discount the time in order to go back to the grind without taking time to breathe. In this week Sunday morning minutes I discuss some simple ideas that I hope will help you. Enjoy your Sunday!! 

Everyone has a community around them and hopefully a circle of influence that is helping you get further to your life goals. People influence each other bad or good however if you listening to this there is a good chance you’re on the path to building up the world around you to where  you want it to be. I don’t tend to talk and fluff about pipe dreams I talk in reality and what can be done when you diligently work as hard at your goals as you possibly can. Do you have a Circle people around you there helping you get there whether you realize it immediately or not, and for any hypothetical reason that they are not there you need to surround yourself with the community that will help you. I spoke to my friend Howard Partridge in our interview about a month ago with him and he said about the need to  have the right community around you. He spoke about the level of influence of having positivity and mentors and coaches around you. This doesn’t always have to be a compensatory relationship  you can be with people around you to help you get to where you wanna be, however if someone has a jealous mind or Poor intent my advice to you is to run as fast as you can away from that toxic attitude. In this weeks episode of the Sunday morning minutes for May 2 of 2021 we discussed in detail about the nature of these relationships and how they can help you and motivate you to your long-term goals!!

Coming out of this crazy pandemic in 2021 we found out that we need to rely more on automation system station than ever. I call it automation systemization and it’s having every part of your business and organization run as an automated predictable system. We have learned that we need to make our life as streamlined as possible and that it has become the future of doing things like online booking platforms to your most applicable marketing systems all need to be on auto pilot. You may think that I have to be the one to answer the phone or a member of my staff when your customer client gives us a call,  No I want you to think about the last time you called down the street to a store to see if they had something in stock and run to pick it up. It’s not that that does not happen, but it’s going away day by day. When you need to purchase something you typically go online to companies like Amazon to get your product as quickly and as efficiently as possible, and the only time you don’t is when you need something right now. We have a local convenience store chain in the tri-state area called Wawa, if you live by one you definitely know about this place and one of the important parts of this chain is ordering food which you cannot go to the counter and ask for no matter even if they’re not busy, you have to go to a screen and put everything in. At this time robots are not making your food, people are however to order it a robot type device is required in order to keep everything streamlined and without flaw. In this podcast of Season 2/ episode 42 I discussed in great detail all the reasons to consider it and examples of how you can implement your service-based business. Take the words you’re hearing this podcast extremely important as they are and how much a business will be done in the future. It’s how they’re doing it many other industries and the service business is now implementing it more and more every day. We again want to than sotellus.com/Roblyon for sponsoring our podcast, they are an amazing business that we use ourselves with Newjerseysbest.com. Call they to try for free today!! In this podcast I talk about server also companies, here are the links to them fittlebug.com, service monster.net, markate.com, housecallpro.com, servicetitan.com, Sendjim. Io, morningtechmeeting.com

Do you feel it's impossible to not just hire, but develop and grow the right staff for your service based business?? Its a question that  we get asked in our firm over and over and there are a myriad of answers. Every generation of employee from the beginning of time till current have connected with the people they work for and with differently.  Your customers and clients buy your services for different reasons, well so do you staff and how they react to not just each other but those that your company services every day. The true talent in management as well as leadership is to develop the strengths each particular person has and build upon it.  You have to treat everyone differently today, and I am not saying you have a favorite, but know that each person has a different value system and things that they find important. In Season 2/ Episode 41 we talk with Daniel Dixon of Service Moxie about the extra benefits your current and future employment prospects are looking for. Did you know that a current hire would rather be paid $40,000 per year and be happy, that $100,000 per per year and not. With everything things change, buying trends and talent alike. We go after example after example on how just a few things can make a massive difference in not just your culture, but in your bottom line as well. As always we want to thank Sotellus.com/Roblyon for sponsoring our podcast!! You can find out more about Daniel at Automotivate.com!! #Automatemotivate#SendjimDanieldixon#Servicemoxie#Employeemotivation#Robmlyon#servicewithoutexcuses#Podcast#Servicebusinesspodcast#Smallbusinesspodcast#Carpetcleanerpodcast#Disasterresorationpodcast#Smallbusinesscoach#Sotellus 

 Is your business truly protected, we all know that if you don't have a separation between your personal life and business life then a disaster is right around the corner right. Well if your business is not fully protected both from a liability stand point as well as an intellectual perspectives, then that can open your level of exposure to a whole new level.  Everyday entrepreneurs come up with new and innovative ways to separate themselves from competitors making them an élite force to be reckoned with. When you fully understand how to capitalize on the valuable assets that you worked hard to build, then and only then can you discover, grow, and monetize your brand. In Season 2/ Episode 40 we discuss all of this with Devin Miller of Miller IP Law, why I wanted Devin on was that has a very unique perspective with service businesses such as Carpet Cleaners, Plumbing Contractors Ect and gives extremely valuable and applicable information that every service business professional can use right now.     You can find out more at lawwithmiller.com or strategymeeting.com

We quite often plan short term thing in any business or life for that matter, however have you ever taken action (which is very important) before planning your strategy? There is a damn good chance you have at least one or twice reacted quickly before implementing a strategy. One of my subscribers had was (How important is a strategy, before being tactile) and the answer is vital, we have all had those moments where we have said or done something we have come to regret and wished had had thought more before acting upon it. In your business it is no different, reacting poorly or planning poorly will have generally the same outcome. If you tore into a member of your staff without thinking all the way thru can end in disaster, therefore thing first and acting second can and will change everything. Ty again to our sponsor sotellus.com/Roblyon to find out about the best review managment software bar non on the planet!!  

Is customer service really dead?? Has everyone given up on it and figured that no one cares anymore?  Absolutely NOT, people love when you do the job they are asking for. They want you give them everything you offer and more because you are capable of it!! I had a good friend of mine call me to clean his boat (Very popular in New Jersey) and I said sure I will be glad to. Next door to his was another boat and of course  and this gentlemen asked if I could clean his boat. I said absolutely I would be glad to,  afterwards he sat me down and said I understand you use to live in NYC and I want to give you some advise (Who would not want this) at this point he continues to say this is the "Wild West" here in New jersey and if you start a business like this you will be successful based on what I see. Three years later and 350 reviews at this time we have a thriving multi-truck company serving what seems to be the best clients in the world, fast forward to now in episode 38 of Episode 2 we discuss this with speaking and customer service expert and Legend Barbara Khozam in detail about how service businesses can capitalize on this especially today more than ever. We go into example after example and story after story about how you can build and grow your business in what seems to be a down market and maximize it to its fullest extent. You can visit Barbarakhozam.com to find out more about her incredible experience and that value she brings to everyone that listens to her words. We also want to thank sotellus.com/Roblyon to find out about the greatest review management software on the planet (IMO) to help leverage your hard work and reputation.

If you’re any type of car fanatic like I am we all know what a distributor is in the car. Without this essential part nothing will turn over, the starter will be a relevant as well as the motor. Your business is no different and needs a distributor to send the right information to the right part. In a service-based business that is called a CRM program or customer relationship management, and it’s how you run your business day in day out with everything from scheduling to marketing, to sales, to your true operating numbers. It is without a doubt one of the most valuable tools and assets to your business. In season 2/ episode 38 we discuss this in detail with Scott Burton from Markate.com about the automation not just his program offers, but the tangible benefits of choosing the correct one for you. There are many different service CRM programs on the market many of them were absolutely incredible, but every program has its own unique design that works best for the person using it. Scott goes into details about how this program works and the simplicity of it as well as the reasonable cost you to run this for less than the cost of an average lunch. We discussed options that will make your business life run much easier and much smoother. If you have not made the jump to using the CRM program then this is an opportunity to find out more about just one of them. I have been using Scott and his company for the past two years and personally they have done an incredible job. To find out more you can go to markate.com.  As always we want to thank our sponsor Sotellus.com/Roblyon and they’re awesome review management software that we use in our own service business in New Jersey. We also wanna thank all the amazing guests and those that have found value in this podcast, it’s truly humbling and we can’t thank you enough.

Are your customers and clients having a good experience when they hire you or your company to work in their home or office?? That is a question only you can truly answer, and in this week’s Sunday Morning Minutes from a rainy New Jersey we discuss just that. I went to my favorite restaurant yesterday Fernandez Steakhouse in Newark, NJ and if you are near there defiantly making the trip you will get not just an outstanding experience but one of the best meals you will ever have in your life!! They overdeliver on every front and it is a true teaching experience when you go. Speaking of the experience we cannot wait to meet many of you in Charleston, SC next week for the Experience with Larry Cooper. Again, ty to our sponsor Sotellus.com/Roblyon for all their help and support of this podcast. We ask that you check them out at the link above when possible. Please have a safe!!