The Payments Podcast

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Are you interested in learning more about the trends and stories that develop in the payments industry? You’re in the right place. Find out exactly why The Payments Podcast will soon become your go-to source for anything you wish to know in the world of p

Bottomline Technologies


    • Apr 30, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 23m AVG DURATION
    • 165 EPISODES


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    Latest episodes from The Payments Podcast

    ISO 20022: The 6 Month Countdown Begins

    Play Episode Listen Later Apr 30, 2025 17:46


    It's crunch time and the ISO 20022 deadline is only six months away. Our host chats with Bottomline's payments expert, Frederic Viard, on this structured, machine-readable format and the global harmonization intention that sits behind it. All the big banks are ready for the deadline, but what does it mean for other financial institutions that aren't? What are the risks, the options, the penalties, and what needs doing? Fred also talks about what lies beyond this deadline in terms of value-add benefits in the global payments' ecosystem.

    Staying Ahead of Payment Fraud and Business Email Compromise

    Play Episode Listen Later Apr 15, 2025 16:04


    In the special edition of the Payments Podcast Paymode Series, Paul McMeekin chats with Katie Elliot about how companies can keep fraud at bay and protect their business payments, including mitigating against BEC and check fraud. She also shares tips on trends that businesses should prepare for from a fraud perspective.

    Vanishing Silos: Modernizing Data and Cash Management

    Play Episode Listen Later Mar 27, 2025 24:00


    In this episode, we chat with ACT's Naresh Aggarwal and Bottomline's Leo Gil about cash management strategies to gain executive buy-in, conflicting KPIs, cash management concepts and a tailored approach, and the critical importance of flexibility and resilience for treasurers. We also dive into the potential of AI and technology pitfalls to avoid.

    Fraud: The collusion between internal and external bad actors

    Play Episode Listen Later Mar 11, 2025 19:44


    On the back of recent payment fraud research, our host chats with Eliza Thompson of digital financial crime platform Themis, on how fraudsters exploit the interplay between insider access and external attack vectors with payment fraud. This issue is increasingly concerning, with over 45% of respondents identifying collusion as a primary threat. Eliza shares her insights on what banks and businesses can do to help identify and reduce potential fraud risks.

    Accelerate Action: Progressive mindsets and inclusive behaviors

    Play Episode Listen Later Feb 28, 2025 19:35


    In this episode, we celebrate International Women's Day by acknowledging women's achievements and advocating for gender parity. Champions Julie Ashmore-Dann, Carrie White, and Zhenya Winter share their thoughts and experiences on positively accelerating action to support women's advancement.

    Embedding a B2B Payments Network into Digital Banking

    Play Episode Listen Later Feb 24, 2025 18:33


    ACH and same-day ACH payments are common in B2B, but the integration of digital banking with private B2B payment networks is a brand-new concept, giving businesses the chance to leverage advanced features from within one single, automated platform. Bottomline's Jessica Cheney explores what incorporating a B2B payments network into digital banking means for businesses.

    A CTO's Technology Outlook for 2025

    Play Episode Listen Later Feb 5, 2025 9:45


    Our host chats with Bottomline's Chief Technology Officer, Eve Aretakis, on some of the major tech advancements impacting B2B payments in 2025. In this episode, we cover top tech priorities in business payments, the advantages and perils of AI, the benefits of integrating and embedding payment technologies to drive added value, and the ever-present threat and prevention of fraud.

    Top 5 Trends Shaping B2B Payments in 2025

    Play Episode Listen Later Jan 14, 2025 12:53


    As we approach 2025, it's an excellent time for finance leaders to take stock, reassess, and plan for the upcoming year. Finance teams of all sizes will strive to achieve more with fewer resources while adapting to external technology advancements, economic shifts, payment regulations, and fraud prevention measures. In this episode, we interview BNY's Head of B2B Payments, Rhea Wagh, to gain her insights on the trends, themes, and innovations influencing B2B payments for 2025, including hyper-connected ecosystems.

    2025 Payment Trends: The Next Wave in Corporate Payments

    Play Episode Listen Later Dec 20, 2024 24:17


    As we look to 2025, Finance Teams–-from treasury to accounts payable (AP) and accounts receivable (AR)—look to take advantage of new payment innovations and automation, tightening fraud prevention measures, and driving greater efficiencies from their business payments lifecycle. In this episode we chat to two of Botttomline's corporate payments experts: Jamie DelMedico in the US and Richard Ransom in the UK to get their take on what to expect in the year ahead. Topics include payer verification and mitigating fraud, generative AI, the adoption of digital payment types, ISO20022 for corporates, real-time payments and more.

    AI: A Smart Way to Simplify Accounts Payable

    Play Episode Listen Later Dec 10, 2024 21:03


    In this episode, we explore how AI-powered invoice ingestion and coding for billing and payments can revolutionize accounts payable (AP) teams, particularly in the real estate industry, which deals with high volumes and complex transactions. Podcast guest David Stifter, CEO and Founder of PredictAP, emphasizes the significance of using artificial intelligence to focus on the invoice capture stage when automating accounts payable processes.

    2025 Payment Trends: What's Next for Banks?

    Play Episode Listen Later Dec 4, 2024 27:20


    In celebration of International Day of Banks, Bottomline's banking experts, Jessica Cheney and Frederic Viard, share their insights on payment trends and predictions for 2025. Amid significant innovation and disruption in the payments landscape, banks are striving to stay current, competitive, and compliant. In this episode, our experts discuss key topics such as real-time payments, fraud prevention, artificial intelligence (AI), and embedded finance.

    Fighting a Fraught Financial Landscape (#FraudWeek)

    Play Episode Listen Later Nov 21, 2024 19:09


    International Fraud Awareness Week, a global initiative started by the Association of Certified Fraud Examiners (ACFE), takes place every November. Shining a light on better fraud prevention across businesses and banks, podcast guest John Gill, President of the ACFE, chats to us about the landscape of payments fraud. He explores the role of AI and machine learning, the potential risks associated with faster payments processing, and the outlook for B2B financial crime in 2025.

    5 Ways Automating AP Optimizes Working Capital

    Play Episode Listen Later Nov 5, 2024 16:42


    This episode dives into how accounts payable (AP) automation optimizes working capital and achieves cost savings. Our guest, Mark Brousseau from Brousseau & Associates, who collaborates closely with the Institute of Finance and Management (IOFM), shares his insights on leveraging AP automation to reduce overhead costs, enhance visibility into cash flow and spending, rationalize the Days Payable Outstanding (DPO) metric, and highlight the benefits that companies miss out on by not automating their AP processes.

    Future Accounts Receivable (AR)

    Play Episode Listen Later Oct 23, 2024 17:20


    We're joined by Luke Sculthorp from The Chartered Institute of Credit Management (CICM) to talk about the trends they're seeing in Accounts Receivable (AR) automation, credit risk management, the future of B2B direct debits, and getting the most from your inbound business payments.

    Policy, Product and Process Changes Are Reshaping B2B Treasury

    Play Episode Listen Later Oct 3, 2024 20:50


    Technology improves the ability of treasurers to see and manage their cash, as well as to optimize their working capital. From a B2B payments perspective, this modernization involves changes in policies, products, and processes. So, what are the implications for treasurers looking to advance their setup? In this episode of The Payments Podcast, Kevin Grant, the Managing Director of Treasury Management at Bottomline, talks about important considerations for implementing change in a balanced way.

    Are You Missing Key Insider Fraud Warnings?

    Play Episode Listen Later Sep 24, 2024 19:05


    Often, employee financial crime gets discovered post-fact. Better late than never, right? But that doesn't solve the problem. Certainly not when banks and businesses can access technology and human experts to help them identify unusual behaviour or catch potential crimes. We spoke with Albert Leino, a Certified Financial Crime Specialist, who shares his insights on proactive--rather than reactive--monitoring in the fight against insider fraud.

    Insider Fraud: Who's Playing Hide and Seek with Your Money?

    Play Episode Listen Later Sep 10, 2024 12:25


    Despite advances in threat detection, uncovering insider fraud threats continues to be a challenge for banks and businesses. Undetected, insider threats often result in financial, reputational, and operational damage. In this episode, Nick Griffin discusses the tough task behind identifying and addressing malicious individuals within organizations. Nick also covers seven essential capabilities of an effective Insider Threat Management (ITM) solution, as outlined in the latest SPARK Matrix™ Insider Risk Management report.

    The Changing Role of the CIO in Finance

    Play Episode Listen Later Aug 27, 2024 11:59


    In this episode, we interview Darrell Riekena from Bottomline about the transformation of the Chief Information Officer (CIO) role. We discuss how it has evolved to encompass a mix of C-Suite responsibilities, focusing on data and systems. Topics include the timeline for digital transformation 2.0, the impact of the Artificial Intelligence (AI) buzz, the importance of first-party data, and the wide-ranging remit of today's CIO to support the goals of the business.

    Evolving trends in payments, policy, and regulation

    Play Episode Listen Later Aug 13, 2024 16:10


    In this episode, we chat with Jodie Kelley, CEO of Electronic Transactions Association (ETA). As the leading advocate for business payments in the US and Canada, ETA is heavily involved in lobbying for and educating on payments legislation and policy frameworks, fraud prevention measures, and shaping the future of payments. Sharing her insights, Jodie discusses the key trends impacting business payments.

    Instant Payments Adoption in the US

    Play Episode Listen Later Jul 30, 2024 17:52


    It's been said that real-time payments have spurred financial institutions to modernize their operations to keep up with where their customers and their customers' customers have already gotten to. In this podcast, we talk to Jessica Chaney to get her take on adoption rates in the US market and the interoperability between the Clearing House's RTP and FedNow's Instant Payments offerings.

    European Banks - Ahead or Behind the Instant Payments Game?

    Play Episode Listen Later Jul 3, 2024 21:50


    Since our last update on instant payments, FedNow's Instant Payments has become readily available in the US market, India and China are showing a strong upswing, and the EU's Instant Payments Regulation mandates that any euro payments across EU member states be completed within seconds, 24/7. We chatted with Lipis Advisor's founder, Leo Lipis, to get an update on instant payments in the current landscape and future trends.

    Business banking platforms: are they fit for purpose?

    Play Episode Listen Later Jun 11, 2024 12:42


    Banks will forever consider the diverse needs of their retail and commercial customers. But does that always extend to the digital banking platform they offer? While the functional complexities of a more extensive corporate solution may deem it unsuitable for small business usage, the deficiencies of a consumer offering for a business may not deliver the insights, efficiencies and benefits needed. In this episode, we explore why a one-size-fits-all approach is not likely to meet the distinct requirements of these customer segments.

    Operational Resilience Rules for Organizations: What You Need to Know

    Play Episode Listen Later May 28, 2024 20:33


    To ensure financial stability in the UK, banks and other financial service firms operating in the UK must be ready to handle unexpected disruptions to their services. Our guest, Richard Ransom, discusses the UK's new legislation (SS1/21) and the responsibility firms have to mitigate any risk, minimize impact, and continue providing essential services regardless of the cause of the disruption.

    Securing your AP Vendor Setup & Process

    Play Episode Listen Later May 14, 2024 30:45


    In this episode, we speak with highly regarded accounts payable (AP) speaker, trainer, and consultant Debra R Richardson about avoiding fraud, potential fines, and bad vendor data in the AP vendor space. Given her extensive experience and interaction with AP professionals, Debra shares the loopholes she sees, precautions to take, and valuable advice for flagging potential fraud. Enjoy the listen.

    ISO 20022: Reckoning with change in the global payments system

    Play Episode Listen Later Apr 23, 2024 37:33


    While ISO 20022 is not new, it will soon become the de facto standard for sending financial messages between financial institutions and businesses. The drive and industry development behind upgrading payment infrastructures, instant payments and cross-border payment capabilities make adopting ISO20022 paramount in its importance and urgency. Only with it can true interoperability be achieved. We gain more insight from payments industry expert Mike Chambers and Bottomline's Frederic Viard.

    Soft Skills for Treasury with The Finance Collective

    Play Episode Listen Later Apr 2, 2024 15:24


    Our guest in this episode is Ernie Humphrey, the chief evangelist of The Finance Collective, who has over 20 years of experience in treasury leadership. Ernie will discuss the importance of soft skills in treasury, such as listening, building relationships, and communication, and how improving them can lead to better productivity.

    VSE manages business payments complexity with automation

    Play Episode Listen Later Mar 19, 2024 12:35


    VSE Corporation is a complex business with operations in multiple segments, including Aviation, Fleet, Energetics and Federal & Defense. Managing payments and cash visibility for such a diverse business can be a real challenge. Shaun Eaves, the assistant treasurer at VSE, is highly skilled in analyzing financial data, applying key accounting concepts, and utilizing his comprehensive knowledge of investment strategies. He speaks with us about tackling complex treasury and payment challenges in his role at VSE.

    Uplifting diversity in the workplace (International Women's Day ‘24)

    Play Episode Listen Later Mar 8, 2024 42:23


    We use the opportunity of International Women's Day to speak with three of Bottomline's executive leadership team – Eve Aretakis, Mandy Miller, and Monica Kozak – about their career journeys, leadership lessons, expertise in their current roles and their advice and guidance for young women aspiring to leadership roles in fintech or tech industries.

    Tracking the changing role of the corporate treasurer

    Play Episode Listen Later Feb 27, 2024 33:24


    The spotlight is on the treasury department. In this episode, we speak with Guillaume Jouvencel from Corporate Treasury 101 on the significance of the treasurer's role and how that's becoming far more strategic. We consider the challenges and advantages of technology changes, obstacles to overcome, and three key areas of focus for treasury teams going forward.

    IOFM evangelist sees growth spring from AP automation

    Play Episode Listen Later Feb 13, 2024 26:16


    While 84% of typical accounts payable (AP) days are bogged down in administrative, manual, repetitive tasks, Mark Brousseau of Brousseau & Associates and representing IOFM, shares how the role of AP and AR leaders is undergoing significant transformation. Beyond driving efficiency and lowering costs with fully automated end-to-end AP and AR process, they're now expected to elevate themselves to a far more strategic role, delivering more insight into the office of the CFO and the business.

    SPI brings construction industry into the digital age

    Play Episode Listen Later Jan 25, 2024 21:45


    The construction industry is a sector that has its hands full of paying suppliers, vendors, sub-contractors, and employees, all mixed in with complex and sensitive project timelines. SPI, a leader in the insulation and architectural space, has reinvented its accounts payable (AP) processes to match its considerable growth. And our guests, Karen Singleton and Candi Mooney, are at the heart of that change.

    2024 Payment Trends: User experience gets a good look into the year ahead

    Play Episode Listen Later Jan 6, 2024 23:00


    We chat with Kellie White, Head of User Experience at Bottomline, about the UX trends we'll likely see in '24 from a payment perspective. She covers why UX should matter to a CFO or bank, how AI will continue to intersect with user experience, the development of mobile interfaces in payments, why designing inclusive and accessible experiences will become more critical, as will the seamless interconnectedness of API interfaces.

    Payments automation takes centre stage for 2024

    Play Episode Listen Later Dec 19, 2023 19:20


    In this episode, with Bottomline's Jeff Feuerstein and Colin Swain, we talk about the urgency of B2B payment automation in 2024 and unpack Juniper's analyst statement: “Businesses can no longer solely rely on legacy B2B payment methods and need to adapt to an ever-changing landscape very quickly, integrating newer technologies to reduce complexities [and] increase payment efficiencies.”

    2024 Payment Trends: Intelligent money

    Play Episode Listen Later Dec 14, 2023 23:28


    In this episode, we get to speak to one of the industry's most influential people in fintech and the financial markets, Mr. Chris Skinner. Voted a foremost fintech observer by the Telegraph, and one of the most influential people in financial technology by the Wall Street Journal and Thompson Reuters, his opinion counts when it comes to what's next for banks and the future of money... or rather a future where we don't think about money. Enjoy the listen.

    2024 Payment Trends for Financial Institutions

    Play Episode Listen Later Dec 13, 2023 27:27


    Cross-border transactions and financial messaging involve exchanging information, instructions, and notifications between banks and their customers. In the coming year, this area of payments will undergo significant changes. Adapting to these changes will be crucial for financial institutions looking to compete globally. Bottomline's Frederic Viard and Edward Ireland share their outlook in the banking space for 2024.

    2024 Payment Trends: Insider threats dominate financial crime landscape

    Play Episode Listen Later Dec 6, 2023 25:59


    Despite wishing it wasn't so, reports across the globe show insider, occupational, or employee fraud is very prevalent and, against a tough economic climate, becoming more of a challenge. We chat with Ruud Grotens on what we're likely to see in the year ahead as financial institutions and businesses tackle insider risk in real-time.

    2024 Payment Trends in North American Banking

    Play Episode Listen Later Nov 28, 2023 14:03


    For banks, it's likely to be a year of rising interest rates, making customers pickier about where they put their money, one where technology modernization continues to drive forward. Bottomline's CRO for Digital Banking, Kevin Pettet, dives into the details behind these statements.

    ACFE brings occupational fraud out of the shadows

    Play Episode Listen Later Nov 14, 2023 35:50


    Joining the global effort to promote International Fraud Awareness Week, we're joined by two industry experts from the Association of Certified Fraud Examiners: President, John Gill, and Andi McNeal, Vice President of Education. In this discussion we get a sense of the bad actors that have brought occupational fraud to the forefront and look at the critical proactive approaches that banks and businesses can take to detect and protect against it.

    Peter Davey on The Future of Payments

    Play Episode Listen Later Oct 31, 2023 23:22


    Peter Davey has extensive experience in the banking and payments industry across all payment types, services and networks. After several years at The Clearing House driving product innovation and real-time payments, he's recently teamed up with Alloy Labs to bring technology within reach of smaller financial institutions. We're delighted to chat with Peter, an accomplished executive, thought leader, influencer, futurist, and corporate strategist, about his thoughts on real-time in the context of its momentum, B2B adoption, cross-border instant payments, APIs, financial fraud and open banking.

    Accounts Payable Association founder brings power to AP professionals

    Play Episode Listen Later Oct 17, 2023 20:27


    Chatting about the 6 Pillars of AP Automation, APA founder Jamie Radford leads the charge on transforming the Accounts Payable industry. He shares his thoughts on creating an effective payments process through people development, continuous improvement, winning technology, and best practice.

    The Future of Competitive Advantage in Banking & Payments 2023

    Play Episode Listen Later Oct 5, 2023 22:41


    Sibos 2023 is behind us and the results of this year's banking survey, which is all about financial institutions maintaining a competitive advantage, are now in. On the back of this, we spent time chatting with Zhenya Winter, author of the report, to get her take on key Sibos takeaways and how some of its content aligned with the 2023 survey findings.

    Spanning the globe with real-time payments

    Play Episode Listen Later Sep 19, 2023 30:45


    Joining us to discuss real-time payments, from a truly global perspective, is the founder and CEO of Lipis Advisors, Leo Lipis. With over 25 years of experience in payment systems consulting and research on all six continents, Leo shares his in-depth knowledge about how this initiative is being implemented globally.

    Banking on the future with cloud-based infrastructure

    Play Episode Listen Later Sep 5, 2023 25:30


    At a time when traditional banking infrastructures are strained, there's a drive for FIs to find more scalable, reliable, and efficient systems. Is cloud computing and SaaS-based service models the future for financial institutions? To address this, we chat to two experts in global banking and financial messaging from Bottomline: Edward Ireland (London) and Frederic Viard (Switzerland).

    The evolution of the corporate treasurer (with AFP)

    Play Episode Listen Later Aug 22, 2023 21:25


    With the Association of Finance Professionals conference approaching, it seemed the perfect time to chat with seasoned treasury professional Tom Hunt, who's in charge of AFP's Treasury Advisory Group. He shares his insight about how the role of corporate treasury is morphing into one that has truly elevated to embrace, initiate, and inform strategic input.

    Enterprise Liquidity Management

    Play Episode Listen Later Aug 8, 2023 27:40


    Managing and executing corporate liquidity throughout its entire lifecycle is a focus for every CFO and Treasury professional. In this episode, financial and treasury expert Craig Jeffery of Strategic Treasurer unpacks the world of Enterprise Liquidity Management (ELM) for us.

    Corporate Payments Research: The Future Framework of B2B Payments

    Play Episode Listen Later Jul 25, 2023 21:34


    An overhaul of the UK's payment architecture is underway - from a more open environment, like Open Banking, to new payment rails and value-add overlay services. Industry expert Richard Ransom explores how prepared companies are for the change and what they can do to take advantage of the opportunities.

    Corporate Payments Research: Insights into Cash Management

    Play Episode Listen Later Jul 11, 2023 33:24


    While the economy is turbulent, fraud levels are rising, and the payments landscape is constantly changing, companies on both sides of the pond seem quite resilient when managing their cash. They feel optimistic about experimenting with new payment types, changing payment terms and looking for ways to better protect their business payments. Gunita Bindra and Charles Bennett share their thoughts on the findings and the expectations of financial decision-makers over the next couple of years.

    Corporate Payments Research: Actions to counteract latest fraud stats

    Play Episode Listen Later Jun 27, 2023 35:22


    Our annual Business Payments Barometer Report offers insight into fraud statistics across Great Britain and North America. Our fraud panel discusses the findings and offers companies practical tips on how to safeguard against potential threats.

    2023 Business Payments Barometer: Navigating the headwinds of change

    Play Episode Listen Later Jun 13, 2023 19:26


    Having researched 1,600 corporate financial decision-makers from across the US and Great Britain, we chat through the findings from this year's 2023 Business Payments Barometer such as what's influencing change in payments – both present and future – such as the focus on adopting innovative technologies, new payment initiatives and tackling the relentless rise of fraud and financial crimes.

    Tracking the evolution of AP Automation

    Play Episode Listen Later May 31, 2023 17:54


    We chat with Bob Cohen of Ardent Partners on AP Automation and how it's changed from a back-office function to a vital core process within a business – something the pandemic highlighted. He touches on the advances in technology, the opportunities, the challenges, what good looks like, and the journey from mere integration to ongoing evolution.

    Payment dynamics turn to use cases for high-speed rails (Nacha Take Aways)

    Play Episode Listen Later May 17, 2023 27:15


    Nacha, the institution that governs the ACH Network in the United States, recently hosted their annual payments conference in Las Vegas. Attended by banks and corporates from across the globe, the theme for this year's Nacha event was Smarter, Faster Payments. In this podcast episode, Bottomline's Michelle Pasquerillo and Brian Hall chat to us about conversations around the room and some key take aways from the event.

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