Podcast appearances and mentions of nadine eich

An Amazon Agency is really tough to run. Find out how Nadine keeps her company running in shape and what keeps her team and customers happy. What made you start running an agency? In 2016 Nadine started working as a Customer Service person herself. 
She saw how the structure was - supervisor for 5 people etc. Decided to go into business for themselves. Ran into an Amazon seller - she worked with him for 9 months. Asked him - could I do this on a bigger scale? This is how she got other assistants - friend (Olga) from another agency became employee #1. She also brought on her best friend so that was 3 people. Been as high as 15, now 13 people in her Amazon Agency. System and training Her first employee set up a system. They set up a system including an internal wiki. Decided: only going to work in Amazon Seller Central. She's a teacher so taught new employees. Nadine could focus on getting new clients. Telling people what to do! Nadine's parents said she was good at telling people how to do things! 
Her mother hated it because she sees that Nadine is paying someone to do something she could do. But Nadine wanted to focus on the business, not in it, but also client-facing. How do you find the staff? Nadine always picks staff herself then passes them on to her manager. Hiring process Google form How would you reply to this German email? How would you reply to this English email?

 Nadine copied and pasted from a genuine email. Also asked them about the level of their language skills. If someone tells you they are very good at English but they aren't, there is a mismatch between them. How Enida attracts applicants At this stage, they get a lot of applications because they are known. Friends of staff also are a good source of potential employees. 
But everyone has to go through the process. Asks if they have worked as an Amazon seller. If so - they don't want to people in who could potentially be a threat to clients. How did you start with staff hiring?  Had 25 applications - picked two - then it was 4 people. 
Then Nadine employed a VA for herself -(Micha) she deals with communications with clients after initial onboarding. She is still here now. Eg contracts and money. How do you manage staff? Olga manages this - if employees ask questions that they “Shouldn't be asking”. She (Olga) works very closely with staff and has a good feeling for who is good or not good. Is it a virtual (dispersed) team? A lot of the team are all over the world. What are your communication rhythms and tools?  Active Collab and Skype mainly Active Collab can see which tasks are still open. Also easy for accounting. Skype is easy because it's free. Slack is nice but it costs $5 per person per month. They meet in Berlin once a year - it's informal.  Had a canoe trip and went to an Indian restaurant. Informal chats The longer they work together, the less they all talk. But it is good to have a call and stay focused. Put your staff first If there is an issue with a client, Nadine reaches out and will fix this. She puts her staff first! She wants good energy in the company. She has spent so much time training them and doesn't want a client to be the reason they quit! The importance of keeping staff  There is nothing more expensive than losing staff! If one employee goes, they have to shift clients to other people. Then there is a lot of hiring; there is onboarding; they might make mistakes and have to be let go. Not paid by the hour but paid by the action Eg sending an email, sending a refund. They only do Customer Service for e-commerce. The relationship between the payment and the work done needs to be right. One of Nadine's team leaders spotted a staff member was working for too low a wage - they confronted the client and said the pricing model had to change. 
How did you get clients on board? In the beginning,

An Amazon Agency is really tough to run. Find out how Nadine keeps her company running in shape and what keeps her team and customers happy. What made you start running an agency? In 2016 Nadine started working as a Customer Service person herself. 
She saw how the structure was - supervisor for 5 people etc.  Decided to go into business for themselves.  Ran into an Amazon seller - she worked with him for 9 months.  Asked him - could I do this on a bigger scale?
 This is how she got other assistants - friend (Olga) from another agency became employee #1. She also brought on her best friend so that was 3 people.  Been as high as 15, now 13 people in her Amazon Agency.  System and training Her first employee set up a system.  They set up a system including an internal wiki. 
 Decided: only going to work in Amazon Seller Central.  She’s a teacher so taught new employees.  Nadine could focus on getting new clients.  Telling people what to do! Nadine’s parents said she was good at telling people how to do things! 
Her mother hated it because she sees that Nadine is paying someone to do something she could do.  But Nadine wanted to focus on the business, not in it, but also client-facing.  How do you find the staff? Nadine always picks staff herself then passes them on to her manager.  Hiring process Google form  How would you reply to this German email? How would you reply to this English email?

 Nadine copied and pasted from a genuine email.  Also asked them about the level of their language skills.  If someone tells you they are very good at English but they aren’t, there is a mismatch between them.  How Enida attracts applicants At this stage, they get a lot of applications because they are known.  Friends of staff also are a good source of potential employees. 
But everyone has to go through the process.  Asks if they have worked as an Amazon seller.  If so - they don’t want to people in who could potentially be a threat to clients.  How did you start with staff hiring?  Had 25 applications - picked two - then it was 4 people. 
Then Nadine employed a VA for herself -(Micha) she deals with communications with clients after initial onboarding. She is still here now. Eg contracts and money.  How do you manage staff? Olga manages this - if employees ask questions that they “Shouldn’t be asking”. She (Olga) works very closely with staff and has a good feeling for who is good or not good.  Is it a virtual (dispersed) team? A lot of the team are all over the world.  What are your communication rhythms and tools?  Active Collab and Skype mainly Active Collab can see which tasks are still open. Also easy for accounting.  Skype is easy because it’s free.  Slack is nice but it costs $5 per person per month.  They meet in Berlin once a year - it’s informal.  Had a canoe trip and went to an Indian restaurant.  Informal chats The longer they work together, the less they all talk.  But it is good to have a call and stay focused.  Put your staff first If there is an issue with a client, Nadine reaches out and will fix this. 
 She puts her staff first! She wants good energy in the company.  She has spent so much time training them and doesn’t want a client to be the reason they quit! The importance of keeping staff  There is nothing more expensive than losing staff! If one employee goes, they have to shift clients to other people. 
 Then there is a lot of hiring; there is onboarding; they might make mistakes and have to be let go.  Not paid by the hour but paid by the action Eg sending an email, sending a refund.  They only do Customer Service for e-commerce.  
The relationship between the payment and the work done needs to be right.  One of Nadine’s team leaders spotted a staff member was working for too low a wage - they confronted the client and said the pricing model had to change.  
How did you get clients on board?

Amazon Germany has different demands and customer behaviours. Today's episode equips us to manage our approach to our German customers. What does Enida do? Customer service in Germany and English customer service. Keep the customers happy so you will be too. At what stage do sellers come to you? Some at the very beginning because they're not doing well at it. Others are big. They realise that if they employed a VA, that person might get sick and been on holiday. They are there 24/7 even Xmas. Top sellers don't want to work on Xmas in Amazon Germany. Numbers seasonally Usually, they go up from Oct to Jan; Summer is usually lower. Sellers set things up in summer for Q4. They have a system in place so even if the seller takes a whole day off. 
The guarantee is to always cover the service. Do you need someone who speaks the language? Germany is a big market - Germans don't like mistakes. If you had a German native speaker who translates the templates,  but they have different questions than English customers! There is a great danger of not answering the question in Amazon Germany. This can increase the danger of negative reviews. Negative reviews hit harder in Germany than US or UK  Before you could send an invoice email and ask if the product turned up okay. If the customer responded, there was a point of contact. That has just gone - Amazon is changing the system so the customer can download the invoice directly. That means that customer emails are even more important than they were! For example, you sent a new product, you can follow up on the following week. German customer service normally doesn't do follow up. If you make a special effort, you can steer people in the right direction. Customer service Write Customer Service templates (40 pages) for individual sellers - need to understand German if you do that. You can't save templates at the moment! Table of contents You can also use Evernote - use tags Someone in the USA sends a short email saying “did it arrive okay?” Now in Amazon Germany, you have to get creative. If a customer is fed up with a company and they pull it around, that makes a huge difference emotionally to the customer. Robot chats vs. Person The world is changing - robots probably can't help! It's frustrating! Making the customer happy - this is a luxury. How do you turn around negative customers? “Kill them with kindness”
 Turn frustration around into something they can't possibly be mad at! I'm very very sorry - send out a new product - maybe put a cheap product in with it to make an impression. And maybe a note. It's critical to move them out of frustration. “I'm not going to leave you hanging”  Most customer service in Germany is pretty terrible. So when consumers email, they have a poor expectation. Email them after things are sorted - “That's great. If you could share your experience with other customers, that would really help.” If you're selling a seasonal product, branch into a tiny bit of small talk. A client sold inflatable swimming mats. Make yourself more human.  The more human you are, the more people will like you. You can't do this all the time - you have to train to someone in the fine balance. Marketplaces - all in English USA, France, Italy, Spain, Germany UK  in English or German They do work in English - but every week there is Quality Assurance - Nadine is involved but does not speak Italian, Spanish or French. One Canadian! Not Mexico. Not China, India, Japan. Copywriting  How to address customers in general - Friendly not too “professional”  a tone It's small scale. German-specific copywriting Formal versus informal “you”. There are two types of ways of addressing the customer “Sie” (formal) and “Du” (informal). For example, with medical products, you would never address someone casually. You'd have to have a more professional tone in your email.

Amazon Germany has different demands and customer behaviours. Today's episode equips us to manage our approach to our German customers. What does Enida do? Customer service in Germany and English customer service.  Keep the customers happy so you will be too.  At what stage do sellers come to you? Some at the very beginning because they’re not doing well at it.  Others are big. They realise that if they employed a VA, that person might get sick and been on holiday.  They are there 24/7 even Xmas.  Top sellers don’t want to work on Xmas in Amazon Germany. Numbers seasonally Usually, they go up from Oct to Jan; Summer is usually lower.  Sellers set things up in summer for Q4.  They have a system in place so even if the seller takes a whole day off. 
The guarantee is to always cover the service.  Do you need someone who speaks the language? Germany is a big market - Germans don’t like mistakes.  If you had a German native speaker who translates the templates,  but they have different questions than English customers! There is a great danger of not answering the question in Amazon Germany.  This can increase the danger of negative reviews.  Negative reviews hit harder in Germany than US or UK  Before you could send an invoice email and ask if the product turned up okay.  If the customer responded, there was a point of contact.  That has just gone - Amazon is changing the system so the customer can download the invoice directly.  That means that customer emails are even more important than they were! For example, you sent a new product, you can follow up on the following week.  German customer service normally doesn’t do follow up. If you make a special effort, you can steer people in the right direction.  Customer service Write Customer Service templates (40 pages) for individual sellers  - need to understand German if you do that.  You can’t save templates at the moment! Table of contents You can also use Evernote - use tags Someone in the USA sends a short email saying “did it arrive okay?”  Now in Amazon Germany, you have to get creative.  If a customer is fed up with a company and they pull it around, that makes a huge difference emotionally to the customer. Robot chats vs. Person The world is changing - robots probably can’t help! It’s frustrating!  Making the customer happy - this is a luxury.  How do you turn around negative customers?  “Kill them with kindness”
 Turn frustration around into something they can’t possibly be mad at! I’m very very sorry - send out a new product - maybe put a cheap product in with it to make an impression. And maybe a note.  It’s critical to move them out of frustration.  “I’m not going to leave you hanging”  Most customer service in Germany is pretty terrible. So when consumers email, they have a poor expectation.  Email them after things are sorted - “That’s great. If you could share your experience with other customers, that would really help.” If you’re selling a seasonal product, branch into a tiny bit of small talk. A client sold inflatable swimming mats. Make yourself more human.  The more human you are, the more people will like you.  You can’t do this all the time - you have to train to someone in the fine balance.  Marketplaces - all in English USA, France, Italy, Spain, Germany UK  in English or German They do work in English - but every week there is Quality Assurance - Nadine is involved but does not speak Italian, Spanish or French.  One Canadian! Not Mexico. Not China, India, Japan.  Copywriting  How to address customers in general  - Friendly not too “professional”  a tone It’s small scale. German-specific copywriting Formal versus informal “you”. There are two types of ways of addressing the customer “Sie” (formal) and “Du” (informal).  For example, with medical products, you would never address someone casually. 

Du bist glücklich über den neuen Auftrag für deine Dienstleistung. Aber dann stellt du fest, dass der Kunde anstrengend und schwierig ist. Und plötzlich werden deine Rechnungen mit scheinheiligen Ausreden nicht mehr bezahlt. Wie kannst du das vermeiden? Ich bin im Gespräch mit Nadine Eich. In der heutigen Episode wirst du erfahren, wie du nur noch mit den richtigen Kunden zusammenarbeitest. Wir sprechen darüber, wie du schon frühzeitig Anzeichen für einen schwierigen Kunden erkennst und und welche 3 Schritte dabei helfen.

Ich bin im Gespräch mit Nadine Eich. Sie ist selbst erfolgreiche Online-Unternehmerin, betreibt einen Productized Service und ist ein ein großer Fan des Podcasts. Sie hat mich gefragt, ob wir uns nicht mal im Podcast über unsere Erfahrung im Online Business und über Productized Services austauschen. Sehr angesprochen hat sie das Interview mit Petra Koch in der Episode DGC108 "Erfolgreich Podcasten als Freiberuflerin in der IT" (https://maikpfingsten.de/le108-erfolgreich-podcasten-freiberuflerin/). Genau hier sind wir eingesteigen und haben uns bei einem sonnigen Spaziergang ausgetauscht.

Für den Amazon-Verkäufer ist der Kundensupport eines der wichtigsten Marktinstrumente für zufriedene Kunden, bessere Bewertungen und mehr Umsatz. Nadine Eich ist mit ihrer Agentur Enida eine Expertin auf diesem Gebiet. In diesem Interview gibt sie einige wertvolle Tipps zum richtigen Umgang mit Kunden. Viel Spaß! Links: Amazon Bewertungsguide: https://www.enida.de/guide/ Webseite: https://www.enida.de

Nadine Eich ist Unternehmerin und die Gründerin der Amazon Kundensupport Agentur Enida (Eh nie da ;) ). Sie hat ein Team aus deutschen Freelancern aufgebaut, dass Amazon FBA Händler dabei unterstützt, ihre Kunden glücklich zu machen (mehr pos Reviews, weniger neg Reviews). In Ihrem 'Outsource & let go' Programm möchte Sie andere Unternehmer zeigen, wie man aus dem 24/7 Hamsterrad der Selbstständigkeit entfliehen kann und sich ein Team aufbaut, dass einem mehr Zeit für die wichtigen Dinge im Leben schafft. Frei nach dem Motto: Zeit ist die einzige Ressource, die du nie wieder bekommst. Erfolg kann man lernen. Jeder. Im Erfolgspodcast TomsTalkTime von Tom Kaules lernst Du in inspirierenden Interviews und einzelnen Storys die Strategien von erfolgreichen Unternehmern und Prominenten. Du lernst in Experten-Interviews wie erfolgreiche Menschen erfolgreich geworden sind und warum sie erfolgreich bleiben. Wie sie den richtigem Umgang mit Erfolg und auch den Umgang mit Niederlagen gelernt haben. Das richtige Mindset ist wichtig, um richtig viel Geld zu verdienen, glückliche Beziehungen führen, mit sich selbst im Einklang zu sein und dadurch Beruf und Familie bestens miteinander vereinbaren zu können. Einschalten. Zuhören. Sich motivieren und Inspirieren. Lernen. Tun. Erfolg haben.

Wed, 18 Jul 2018 03:00:00 +0000 https://5ideen.podigee.io/181-173-5i-frauenpower-agentur-in-mannerdomane-nadine-eich-von-enida-im-gesprach 7a03c1e4e03d9150fffbc1a9b9a99c46 Mit 23 startet Nadine trotz der Bedenken ihrer Eltern eine Agentur für Amazon FBA Kunden Support, die sie seit 3 Jahren erfolgreich führt. Mit einem Team von derzeit 12 Freelancern beherrscht sie die Männerdomäne. Schon heute lebt sie ihr leben nach ihrer Façon und wird nun mit weiteren Start-Ups expandieren. https://enida.de Das kostenlose Buch “Kopf schlägt Potenzial” jetzt bestellen auf: https://www.kopf-schlaegt-potenzial.de ABOUT: Es spricht David "Dave" Brych. E-Mail: dave@5ideen.com / http://facebook.com/davebrych Alle Links zu 5 IDEEN: http://linktr.ee/dave_5ideen produziert von FROG MOTION MEDIA ...geiler Content! https://fromo.de 181 full no Dave Brych - Creative Producer für Content Marketing bei FROG MO

In dieser Folge dreht sich alles ums Thema Outsourcing! Nadine Eich von Enida, erläutert in dieser Episode genau warum es sinnvoll ist Aufgaben abzugeben und wie Outsourcing dein Leben verändern kann.Links zur Folge:Webseite von EnidaGastartikel von Nadine Eich bei SidepreneurDownload pdf "let go"Enida FreunschaftsdienstSidepreneur Facebook CommunityBücherempfehlung:Lean StartupDer Weg zum erfolgreichen UnternehmerKopf schlägt Kapital

In dieser Folge dreht sich alles ums Thema Outsourcing! Nadine Eich von Enida, erläutert in dieser Episode genau warum es sinnvoll ist Aufgaben abzugeben und wie Outsourcing dein Leben verändern kann.Links zur Folge:Webseite von EnidaGastartikel von Nadine Eich bei SidepreneurDownload pdf "let go"Enida FreunschaftsdienstSidepreneur Facebook CommunityBücherempfehlung:Lean StartupDer Weg zum erfolgreichen UnternehmerKopf schlägt Kapital

Heute bin ich wieder mit Nadine im Podcast. Wir reden über die Möglichkeiten, dank Freelancern, Mitarbeitern oder Agenturen mehr Freiheit im FBA Business zu erhalten. Nadine hat auch schon für mich rekrutiert und ich konnte dabei so einiges lernen. Mein 80/20 Ansatz im Rekrutieren ist sicherlich fehl am Platz. Zum Inhalt > Wer ist Nadine Eich > Der Wunsch von passivem Einkommen > Mitarbeiter für passiveres Arbeiten > Gute Mitarbeiter finden > Tasks und Skills der Mitarbeiter > Perfekte Team Member > Was dir Agenturen zusätzlich bieten Sponosor der heutigen Episode Steuerberaten.de

DNP145 | Nachgehakt: Wie läuft es eigentlich bei.... Nadine Eich? Nadine Eich ist Gründerin der Agentur Enida. Enida ist eine Kundensupport Agentur mit Spezialisierung auf Amazon FBA.  Im September 2016 hat Nadine Enida mit 2 anderen Virtuellen Assistenten (VA) aufgezogen. Heute Arbeiten bereits 15 VA's für Enida.  Enida steht für einen Support, der die Kunden glücklich macht!  In dieser Folge erfährst du, wie es bei Nadine aktuell aussieht. Shownotes Nadine Eich Enida Enida auf Facebook DNP60|Nadine Eich: Als virtuelle Assistentin ins Digitale Nomadentum Komm am 27.7.2017 zu unserem kostenlosen DNP meets Backpack Stories - Meet-up in Hamburg!  Backpack Stories  

In der vierten Episode unterhalten wir uns mit Nadine Eich, die eine Kundensupport-Agentur für Amazon FBA gegründet hat. Das Besondere daran: Sämtliche Mitarbeiter arbeiten remote. Außerdem nehmen wir ein umstrittenes Interview mit einer bekannten Influencerin auseinander und verraten, warum Werder Bremen bei der Vorstellung des neuen Trikots vieles richtig gemacht hat. Eine ausführliche Zusammenfassung findest du bei uns im Blog.Danke fürs Zuhören und bis zum nächsten Mal, Daniel & Julian. Folge direkt herunterladen

GFA182. Looking to crack the Amazon Europe market? It has been a hot topic, with one of our podcast episdoes with John Cavendish talking about gold rush in Amazon Europe. Today we bring you more! Nadine is a German herself and shares strategies and tips on Amazon FBA Germany, The post Strategies for Amazon FBA Germany Expansion with Nadine Eich appeared first on Global From Asia.

Back on the show today is Nadine Eich from Enida, the Amazon VA Agency for the German Marketplace. In the last episode, we talked about German customer service. Today we’re discussing the challenges and opportunities of the German Amazon listings as well as selling in Amazon Germany. After all, brilliant customer service is great but you've got to have the listings up to sell to get customers in the first place. Biggest Mistakes when Selling in Amazon Germany Don’t just use Google Translate. Don’t put the text of your English listing in and think you’re done. Firstly, there are character limits for the title, bullet points and description of Amazon listings and Google Translate won’t get that right! But more importantly, the language in your listing is crucial so you must get it right. As discussed in the last episode, you need to understand some things about the German people in order to effectively sell in Amazon Germany. One important thing to know about Germans is that if you don’t use German perfectly, they won’t trust you. This is how the Germans work. Nadine is only 25 and very international, and even she feels this way. So people of older generations feel this even more strongly; they would never buy from someone who has typos or grammatical errors in their listing. Get a Proper Translation In terms of translations, you could hire a translator from Fiverr and then copy and paste the translated text into the German listing. But even though this is a step up from Google Translate, it’s still not going to play out well. If you speak German and know the rules and the grammar, you could try it because there are good freelancers out there. But if you have no idea about the language, do not do it. There are so many mistakes that can happen and you will have no idea and no way to check that the translation you have gotten is actually error-free. In printed text industries there are strong quality control processes in place, and with good reason. Nadine knows she makes mistakes, everybody does. That’s why at Enida she has a team of 4 people checking everything because 8 eyes are better than two! Don’t let any of your text go into the public realm with errors because everyone’s judging you. German customers, in particular, have high standards about this. The language in a listing needs to be top quality because if it’s poor, it gives the first impression that the quality of your services and products are also poor. Good Copywriting is Important when Selling in Amazon Germany Obviously, a rough translation isn’t good enough, but even a good translation won’t be enough for an Amazon listing. It might be correct linguistically in terms of translating exactly what the English text said, however, you need more than just accurate translation. For an effective Amazon listing, you need a mixture of copywriting and translating. It also needs to fit the character limits of Amazon, it needs to be in marketing speech and it needs to be in a casual tone. That means you need a native speaker who knows how to do keyword research. Straight English keywords won’t translate properly either. You will need to start from the ground up again with keywords. Do the research in the language and in the marketplace that you’re selling. Then you get the listing written, through a blend of copywriting and translation. It’s a tough combination but Enida has these people. Know Your Customer and Speak to Them The tone of voice that you use in the listing is very important when selling in Amazon Germany. It’s important because really formal language and tone can make people disengage. You have to take the product and think about the customer. The tone isn’t an extra when trying to sell, it’s the entire deal. Very traditional marketing thinking is the core of what we should be doing. However, it’s easy to forget on Amazon and the internet. The more you know your customers,

Today we’ve got Nadine Eich from Germany. Nadine runs a virtual assistant agency for Amazon sellers called Enida and she’s here to share her tips for selling and Amazon Germany customer service. Nadine’s Background Nadine originally studied psychology and worked at a big international online store during her studies. When she finished her studies, like so many of us, she thought ‘this can’t be it’. She wanted to be free and work whenever and wherever she wanted. However, unlike those of us who take years to leave the corporate world, Nadine became a virtual assistant very soon after finishing her studies. She also quit her job at the online retailer to pursue freelance work. After meeting a German Amazon seller who hired her and then began recommending her to other Amazon sellers, Nadine soon found she had too much work for just her. So she teamed up with some other VAs and began running Enida, providing virtual assistant services for Amazon sellers since September 2016. The name of the company actually means ‘you don’t have to be there at any time.’ As an Amazon seller, the message is that you don’t need to be at your business because Nadine and her team are taking care of it for you. Selling on the Amazon Germany Marketplace Everybody talks about how Europe is the big opportunity for U.S. sellers but Germany specifically is important in Amazon terms because it’s the 2nd biggest Amazon marketplace. It has 134 million visitors in a month, which is just behind the U.S. However, the customers are really different. American customers are very kind, they leave reviews and reach out if there’s something wrong. They want to communicate with you and they’re quite informal. In contrast, German customers are more blunt and much less communicative. They are used to the ‘seller is always right’ style of customer service that is common in Germany. They don’t expect anyone to reply if they do reach out. Thus they are much more likely to leave a bad review because they think it’s the only way to get a response. The Challenges of Amazon Germany Customer Service The main challenge of Amazon Germany customer service, as Nadine sees it, is that difficulty of the German customers. However, another big challenge is that German law actively forbids you from doing anything that might increase your revenue. In Germany, it is illegal to send out email sequences. So communicating with the German customers is a big challenge. It’s difficult to let them know that they can reach out to the seller if there is a problem and it will be fixed and that they don’t have to leave a bad review. One possible way around this law is to use the invoice email to communicate with the customer. You can send them an invoice and leave a message there. It’s unlikely that a customer would sue for leaving a message along with the invoice. Nadine doesn’t recommend it, however, it is something frequently requested by her clients. Enida does offer the service of writing these emails and inputting them into the systems for the client. Another challenge of Amazon Germany customer service is that sellers are not allowed to ask for feedback. Anything that may increase your revenue as a seller is considered spam advertising. The solution to this that is to print something on the packaging of the product or include a flyer with the product. She says it’s really unlikely that someone would sue you for that! This is a way of bypassing email because as discussed it’s a risky channel. However, it also adds value to the customer rather than just asking for something (a review). Listeners to Amazing FBA can get a 10% discount by going to Enida, and mention the code “ENIDAMAZING”. Opportunities in the German Marketplace Even though Germans are difficult and complain a lot, you can really stand out and strike through with kindness. The usual kind of communication in Germany from businesses is cold and formal.

Daniel unterhält sich mit Nadine Eich, der Gründerin von ENIDA, darüber, wie man durch besonders guten und zuvorkommenden Kundensupport an positive Rezensionen kommen kann. Links: www.enida.de Ebook Download: http://www.enida.de/guide/ Rabattcode für ENIDA-Neukunden über AMZStars: Enida-Stars

Nadine ist Unternehmerin und Gründerin der Kundensupport Agentur Enida.  Gemeinsam mit ihrem Team möchte sie den Kundensupport in Deutschland revolutionieren. In Folge #007 haben über ihr Business und ihre Ziele gesprochen. Inhalte dieser Folge Was wird bei Enida gemacht? Warum ist Kundensupport wichtig? Warum hat Nadine eine eigene Kundensupport Agentur gegründet? Wie sahen die Investitionen aus? Warum geben Kunden keine Bewertung ab? Was macht Enida aus? Ziele für 2017 Shownotes: Enida Nadine Eich Enida bei Facebook DNX Jobs Kostenloses Consulting-Training Roberts Webseite Robert bei Facebook Robert bei Instagram Kontakt und Interviewanfragen Für alle weiteren Themen und Anfragen schicke gerne eine E-Mail an support@leadersmedia.de  ————————————————————

Nadine Eich ist Unternehmerin und Gründerin von Enida. Zusammen mit ihrem Team verhilft sie Amazon-FBA-Seller zum erfolgreichen Kundensupport.Für mich ist Nadine eine absolute Inspiration und Vorbild, wenn es darum geht Dinge umzusetzen und selbstbewusst hinter seinem eigenen Business zu stehen. Zusammen haben wir darüber gesprochenwie sie trotz Angst & vieler Hürden Unternehmerin wurdewarum Schmerz ein wichtiger Teil ihrer Reise warund welche Rolle Leadership & gute Führung für sie spielenShownotesNadines WebsiteEnida WebsiteSimon Sinek - Start with whyDu willst noch mehr Input für dein Business?Über die GirlMeetsBusiness Facebook-Page erfährst du alle News über den GirlMeetsBusiness Podcast. Hol dir Tipps zu Business-Events und lass dich von meinen Netzfundstücken inspirieren.Und vernetze dich in der GirlMeetsBusiness Community mit tollen jungen Frauen, die auch ihren Traum vom eigenen Business verwirklichen wollen. Zusammen schaffen wir das!Be happy. It drives people crazy.Deine Sina :-*

Weißt du eigentlich, dass du so ziemlich alles als Virtuelle(r) Assistent(in) von Zuhause aus machen kannst? Du kannst sogar bezahlt werden, um zu lernen!  Wie das geht und welche Vor- oder Nachteile das Leben als VA haben kann gibt Nadine in diesem Interview preis - Einsichten aus mehr als 5 Jahren Erfahrung und jetzt auch einer eigenen Agentur zeigen deutlich beide Perspektiven. See acast.com/privacy for privacy and opt-out information.

Nadine Eich ist 24 Jahre alt und hat ihren Weg in das Digitale Nomadentum als Virtuelle Assistentin begonnen. Inzwischen ist sie selber Chefin einer Agentur für virtuelle Assistenten und hat den Plan, den nach ihren Aussagen "staubtrockenen Kundensupport in Deutschland" zu verbessern. Inhalte dieser Folge: Was macht ein/e Virtuelle(r) Assistent/in? Wie wird man Virtuelle(r) Asisstent/in)? Nadines Weg in das Digitale Nomadentum Warum Du mit virtuellen Assistenten arbeiten solltest uvm. Shownotes: DNP07|Gil Lang: Finanzielle Freiheit dank Amazon FBA myVPA - Agentur für virtuelle Assistenz DNX Community Julia Neubauer - "Merakiva" Virtuelle Assistenz  Bücher: Conni Biesalski: Digital, unabhängig, frei Tim Chimoy: I love Mondays: Arbeit, die du liebst und Freiheit, die du lebst John Strelecky: The Big Five for Life: Was wirklich zählt im Leben James Altucher: Choose Yourself! Podcasts: Robert Heineke: Business Backend Podcast Fabian Tausch: Junguntenehmer Podcast