Hospitality Daily Podcast

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his team thoughtfully manages hospitality for royalty and A-list celebrities. Shamim explains how anticipating guest preferences, from complete privacy to curated events with local artists and creatives, enables Tribe Hotel to deliver uniquely memorable experiences.More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel's Staff Created a Guest Experience Program That Showcases the Best of KenyaCan You Scale Personalized Hospitality? Lessons from Nairobi's Tribe HotelThis episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality. More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel's Staff Created a Guest Experience Program That Showcases the Best of KenyaThis episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to authentically showcase the best of Kenya. He explains how empowering hotel teams to introduce guests to local culture—whether through running alongside world-class marathoners, exploring Nairobi's nightlife, or connecting over Kenyan cuisine—leads to deeper, more memorable guest connections. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era formality to create a more authentic, human-centered guest experience. He discusses empowering hotel teams to connect genuinely with guests, fostering inclusivity through a bold "One Planet, One Tribe" philosophy, and why true luxury lies in emotional connections rather than traditional service rituals. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this replay episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing from his extensive experience leading technology for both hospitality companies and solution providers. Read Mark's article: Where does hotel PMS software sit in the new hospitality technology stack? A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06) Importance of profitability in hospitality(08:19) Real-time operations and data(10:50) Technology and data integration challenges(12:20) Steps for implementing new technology(14:27) High leverage points in operations(16:21) Staffing models(19:22) Diversifying revenue streamsThis is just an excerpt of the conversation Josiah and Wil had. Listen to the full episode on Slick Talk: Apple Podcasts, Spotify, or YouTube A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, originally published December 2024, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing AI in the workplace and how it can drive innovation in the tourism industry.Watch this conversation on YouTubeMentions:Brand USA & AI (including framework for use)Listen to Janette Live From Travel Week: Leadership Alignment with Generative AIConor Grennan, Chief AI Architect at the Stern School of BusinessEthan Mollick, Professor at the Wharton School of BusinessOne Useful Thing (Newsletter by Ethan Mollick)Every (Media company)Udemy (Online learning platform) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, hospitality tech pioneer Jerimi Ford shares his approach to designing technology that hotel teams genuinely want to use. He discusses why curiosity, empathy, and real-world observation are critical for creating practical solutions that solve non-obvious problems. Listen in to discover how Jerimi's methods help hotel teams become more productive, engaged, and ready for an AI-driven future.Learn more about Transcendent here and Actabl here.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Micah Lacher, Principal of Anchor Investments and Mission Hotels, shares his mission to build America's most generous real estate company through the power of hospitality. The discussion covers Micah's journey from starting Anchor Investments during the Great Recession to his innovative approach to hospitality and real estate. We get into the importance of generosity in business, the challenges and rewards of converting historic buildings into hotels, and the impact of providing hospitality to both paying guests and those in need. This episode offers valuable insights for hospitality leaders, operators, and investors looking to integrate purpose and generosity into their business models. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Hospitality Daily hosts and hertelier founders Emily Goldfischer and Nancy Mendelson sit down with hospitality trailblazers Jennifer Fox, former President of Fairmont Hotels & Resorts, and Nicki Dehler, SVP of Product at Stayntouch, to unpack the complexities of ambition. Together, they discuss the delicate balance women face between being "too ambitious" or "not ambitious enough," share personal insights on navigating power and pressure, and explore how to redefine success beyond burnout culture by reconnecting ambition with purpose, growth, and well-being. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, hertelier founder and Hospitality Daily host Emily Goldfischer shares a conversation from her recent trip to Australia, speaking with Josh O'Brien, Hotel Manager at InterContinental Sydney. Josh discusses his unique journey from studying marine biology in Tasmania to leading one of Australia's most iconic hotels, blending historical charm and modern luxury. He reveals how thoughtful employee engagement, innovative solutions to common hospitality challenges, and genuine warmth help InterContinental Sydney deliver exceptional guest experiences—even when managing hundreds of cruise ship arrivals. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Andrew Arthurs, President & Chief Operating Officer at Actabl, shares his experience as a Chief Information Officer at some of the world's largest hotel management companies. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What if one simple question could transform hotel operations? In this episode, Actabl's Stephen German and Brian Blanda share the behind-the-scenes journey of creating Digital Night Audit, a new product designed to eliminate tedious manual tasks and free hospitality professionals to focus on meaningful work. Listen to discover how digitizing processes can not only streamline your operations today but also position your hospitality business to leverage future innovations such as AI.Learn more about Digital Night Audit here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nah-Dja Tien shares his insights with our guest experience host, Danica Smith, on how hospitality professionals can sustain their passion, manage burnout, and build enduring, impactful careers.Also see:Curiosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality CareerFrom Launch to #1 on TripAdvisor: How We Designed Prague's Top-Rated Hotel - Nah-Dja TienEmpathy Is a Strategy: How Nah-Dja Tien Builds Hospitality Workplaces That Work A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith about the power of empathy. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith how he built what because the #1-rated hotel in Prague.  Also see: Curiosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality CareerDanica's firm, MorningStar GX A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nah-Dja Tien tells his story to our guest experience correspondent, Danica Smith. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Jan Garde, founder and chairman of THE EMBASSIES, discusses with our innovation correspondent Matthias Huettebraeuker the opportunity to apply hospitality concepts beyond hotels - and much, much more. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver.Also see:The Innkeeper Mindset - Tom Luersen, CoralTree HospitalityBalancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The Broadmoor - Tom Luersen, CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:Think Like An Owner, Act Like A GM - Josiah MackenzieMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieLess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels & ResortsWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersHow AI Helps Me Run More Profitable Hotels - Sean Murphy, The BowerBeyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou Zameryka A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieThink Like An Owner, Act Like A GM - Josiah MackenzieHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieTariffs, Unfolding Travel Trends, and San Francisco's Comeback - Zach Demuth, JLLHospitality's Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNA A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares insights from the 2025 NYU International Hospitality Investment Forum held in New York. Josiah discusses the conference's theme, "Engagement Drives Returns," and highlights the importance of active participation in the hospitality industry. He delves into consumer spending patterns, the impact of AI on jobs, and the resilience of the hospitality sector.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hotel owner, leadership coach, and now flight attendant — Rachel Vandenberg returns to the show in a candid conversation with hertelier co-founder and Hospitality Daily career correspondent, Nancy Mendelson. They dive into what it really means to lead with empathy, why great service starts with your team, and how Rachel uses a coach approach to build stronger hospitality cultures. Plus, Rachel shares what inspired her to chase a lifelong dream: 30,000 feet in the air. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, hertelier co-founder Nancy Mendelson interviews Dr. Lalia Rach about life and leadership in hospitality.Also see: From Bussing Tables to Commanding Boardrooms: Dr. Lalia Rach Shares What's On Her Extraordinary Mind (on hertelier)Managing the Book on YOU!: Rewriting your leadership story (Dr. Rach's book) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michelin-starred, James Beard award–winning chef Douglas Keane closed his wildly successful restaurant at the peak of its fame, burned out by an industry he felt was broken. A decade later, he returned with Cyrus 2.0, a completely re-engineered dining journey that now pays every employee $75,000, runs a four-day workweek, and delivers higher margins than most fine-dining peers. Harvard Business School made it a case study about it, and here in this episode, he explains exactly how he did it. Links:Cyrus Restaurant Harvard Business School Case – “Cyrus: Turning a Traditional Business Model on Its Head”Book – Culinary Leverage: A Journey Through the Heat Chef Douglas Keane  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he's learned about urban renewal and revitalization. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares the story behind the story: how Sage Studio brings hospitality to life. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he learned from Denver architectural conservation developer and preservationist Dana Crawford. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this special sponsored episode, Lindsey Goedeker from Actabl shares how ProfitSword and ProfitOwner can give you the power to profit.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of Hospitality Daily, Josiah Mackenzie interviews Walter Isenberg, Founder and CEO of Sage Hospitality Group. The discussion centers on building a people-first culture within the hospitality industry. Walter shares how Sage Hospitality's purpose of "enriching lives one experience at a time" is implemented across all levels of the organization, from housekeepers to executives. Key themes include the importance of investing in culture, leadership, and creating an environment where associates feel seen, supported, and inspired. This episode is particularly valuable for hospitality leaders, operators, and investors looking to enhance their organizational culture and employee engagement.Key Moments and Quotes[00:01:04] "Sage is a purpose-led organization, and our purpose is to enrich lives one experience at a time."[00:01:35] "We wouldn't be here if our housekeepers didn't get up every day to come in."[00:02:06] "We have to make sure that they have a great environment to work in, that they know that we care for them."[00:02:41] "We talk about this notion of service to others and really about enriching lives."Actionable Advice for ListenersStart small: Even daily recognition builds long-term culture.Prioritize associate development: Drive retention and performance through continuous support and training.Embed culture in onboarding: Use cultural immersion programs to instill core values and purpose from the start.Recognize every role: Ensure that all team members, from housekeepers to executives, feel valued and essential to the organization's success.About Sage HospitalityMission: To enrich lives one experience at a time.Focus: Creating a supportive and inspiring work environment for all associates.Industry Impact: Known for its strong emphasis on culture and employee engagement within the hospitality industry.Leadership: Committed to investing in the development and well-being of its team members. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Walter Isenberg, Founder and CEO of Sage Hospitality Group, shares his journey from a 14-year-old dishwasher to a hospitality leader, highlighting the importance of mentorship and paying it forward. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities for providing "soulful hospitality" today.Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities in guest experience today.Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about what he's learned about leading and hospitality through his career so far.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about the hotel pre-opening and opening process.Recommended next episode with Kevin: The 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort Zone A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this sponsored episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares how technology can help you.Learn more about how Actabl can help you: ProfitSword business intelligenceHotel Effectiveness labor managementAlice operations and guest service softwareTranscendent asset management softwareRequest more information from Actabl here now A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about the hotel pre-opening and opening process.Recommended next episode with Kevin: The 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort Zone A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares a surprising insight about leadership that anyone in hospitality can learn from.Recommended next episode with Kevin: The 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort Zone A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about leadership in hospitality.Recommended next episode with Kevin: The 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort ZoneAlso see: From Heart of House to Leadership: Lessons From My Journey to Hospitality Excellence - Kevin Kelleher A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about growth in hospitality.Recommended next episode with Kevin: From Heart of House to Leadership: Lessons From My Journey to Hospitality Excellence A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned along his career journey so far.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie shares what stood out to him in his latest trip - and what you can learn for yourself and your hospitality business.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie explains the power of music for you and your hospitality business.Check these out for more: Could Sound Design Be Your Hotel's Secret Weapon? (Dr Michelle Ulor & Clay Bassford)Sunday Slowdown: A Bespoke Sound Takeover with Clay BassfordBespoke Sound on SpotifyHow To Use Music To Elevate Your Guest Experience - Clay Bassford, Bespoke Sound A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares a preview into his next big move: developing a tropical landscape resort in South Florida.Connect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) Unleash Your Inner Creative: How Hospitality Leaders Can Build Something MeaningfulWhy Today's Guests Want to Be Participants, Not ObserversThe Hidden Cost of Playing It Safe: Why Hospitality Leaders Must Innovate NowHow We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares his experiences with engaging groups and events in the hospitality industry.Connect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) Unleash Your Inner Creative: How Hospitality Leaders Can Build Something MeaningfulWhy Today's Guests Want to Be Participants, Not ObserversThe Hidden Cost of Playing It Safe: Why Hospitality Leaders Must Innovate NowHow We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares insights on the structural barriers holding back innovation in the hospitality industry and how unique properties are outperforming others in the market.Connect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) How We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares insights on the evolving expectations of today's travelers and how creating immersive, participatory experiences can lead to deeper emotional connections and memorable guest experiences.View Ben's post on LinkedIn about thisConnect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) How We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares his journey of discovering creativity in hotel development and why he views it as an artistic act, not just a business endeavor.Connect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) How We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi, shares his insights on staying resilient in the hospitality industry and the importance of recovery for long-term success.Connect with Ben:LinkedInTwitter (@UniqueStaysGuy)Instagram (@IAmBenWolff)NewsletterSee our other episodes with Ben: Why Most Hotels Fail at Social Media (And How to Get It Right) How We're Scaling Innovation and Investment from Short-Term Rentals to Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands