Podcasts about citizenm

In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott's bold acquisition of CitizenM to Airbnb's major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard's merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about:Marriott Buys Citizen M Springboard merged with Hotel Equities Airbnb Relaunches Experiences, Adds Hotel-Style ServicesSabre Sells Hospitalty Business for $1.1 BillResort Fees Must Now Be DisclosedRunning Vacations, next travel trend?Latest things happening at ActablWatch the FULL EPISODE on YouTube: https://youtu.be/GUOswVHyGzAThis episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/For full show notes head to: https://themodernhotelier.com/episode/161Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Third party 2.0: The acquisition of citizenM is the lead story this episode, the first with our mystery new host. You can also hear about Essendi, formerly known as AccorInvest, and the luxury plays of Hilton and Hyatt.

Send us a textWelcome to What's Up in Business Travel for Week 17 of 2025.  This is a weekly podcast where we update you on what's up this week in the world of business travel.  This podcast is great for those who need to know what's happening all in under 15 minutes.Topics covered during this podcast -Plane tickets are getting cheaperAir passenger demand grows in MarchInbound US Business Travel steadyHilton sees that SMEs are resilientJetBlue negotiates partnership with United AirlinesAmerican sues JetBlueMarriott acquires citizenMSabre sells hospitality businessDelta partners with UberEtihad & China Eastern to JVDelta & Latam add Argentina to JVUnited opens expanded Polaris at O'HareEtihad launches Etihad for BusinessSouthwest to rebrand fare bundlesSingapore Airlines partners with OpenAISabre adds Iberia NDC ContentAmadeus to distribute Frontier NDC contentYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM's groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty for the modern traveler in ways that continue to disrupt the industry.

This week on GMH Hotels, Sarah Dandashy, Steve Turk, and guest host Alexi Huntley Khajavi dive into the top stories shaping hospitality. They discuss Marriott Hotels's acquisition of citizenM hotels and the recent wave of hotel layoffs in Las Vegas, highlighting how automation and shifting service models are redefining the workforce. Hyatt's CEO signals softening booking trends, while in travel, Southwest debuts fare bundles to boost value, and travelers face mounting confusion around the looming Real ID deadline. Tune in for analysis, industry shifts, and what it all means for hospitality's future. ---- ⁠⁠⁠⁠⁠⁠Good Morning Hospitality⁠⁠⁠⁠⁠⁠ is part of the ⁠⁠⁠⁠⁠⁠Hospitality.FM⁠⁠⁠⁠⁠⁠ Multi-Media Network and is a Hospitality.FM Original The hospitality industry is constantly growing, changing, and innovating! This podcast brings you the top news and topics from industry experts across different hospitality fields. Good Morning Hospitality publishes three thirty-minute weekly episodes: every Monday and Wednesday at 7 a.m. PST / 10 a.m. EST and every Tuesday at 8 a.m. CET for our European and UK-focused content. Make sure to tune in during our live show on our ⁠⁠⁠⁠⁠⁠LinkedIn page⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠ every week and join the conversation live! Explore everything Good Morning Hospitality has to offer: • Well & Good Morning Coffee: Enjoy our signature roast—⁠⁠⁠⁠⁠⁠order here!⁠⁠⁠⁠⁠⁠ • Retreats: Join us at one of our exclusive retreats—learn more and register your interest ⁠⁠⁠⁠⁠⁠here!⁠⁠⁠⁠⁠⁠ • Episodes & More: Find all episodes and additional info at ⁠⁠⁠⁠⁠⁠GoodMorningHospitality.com⁠⁠⁠⁠⁠⁠ Thank you to all of the Hospitality.FM Partners that help make this show possible. If you have any press you want to be covered during the show, email us at goodmorning@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on GMH Hotels, Sarah Dandashy, Steve Turk, and guest host Alexi Huntley Khajavi dive into the top stories shaping hospitality. They discuss Marriott Hotels's acquisition of citizenM hotels and the recent wave of hotel layoffs in Las Vegas, highlighting how automation and shifting service models are redefining the workforce. Hyatt's CEO signals softening booking trends, while in travel, Southwest debuts fare bundles to boost value, and travelers face mounting confusion around the looming Real ID deadline. Tune in for analysis, industry shifts, and what it all means for hospitality's future. ---- ⁠⁠⁠⁠⁠⁠Good Morning Hospitality⁠⁠⁠⁠⁠⁠ is part of the ⁠⁠⁠⁠⁠⁠Hospitality.FM⁠⁠⁠⁠⁠⁠ Multi-Media Network and is a Hospitality.FM Original The hospitality industry is constantly growing, changing, and innovating! This podcast brings you the top news and topics from industry experts across different hospitality fields. Good Morning Hospitality publishes three thirty-minute weekly episodes: every Monday and Wednesday at 7 a.m. PST / 10 a.m. EST and every Tuesday at 8 a.m. CET for our European and UK-focused content. Make sure to tune in during our live show on our ⁠⁠⁠⁠⁠⁠LinkedIn page⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠ every week and join the conversation live! Explore everything Good Morning Hospitality has to offer: • Well & Good Morning Coffee: Enjoy our signature roast—⁠⁠⁠⁠⁠⁠order here!⁠⁠⁠⁠⁠⁠ • Retreats: Join us at one of our exclusive retreats—learn more and register your interest ⁠⁠⁠⁠⁠⁠here!⁠⁠⁠⁠⁠⁠ • Episodes & More: Find all episodes and additional info at ⁠⁠⁠⁠⁠⁠GoodMorningHospitality.com⁠⁠⁠⁠⁠⁠ Thank you to all of the Hospitality.FM Partners that help make this show possible. If you have any press you want to be covered during the show, email us at goodmorning@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

In questa puntata ci occuperemo dell'impatto dei social sul mondo dei viaggi e torneremo a parlare di turismo sostenibile con un nuovo report pubblicato da Booking.com. Vedremo quali sono i progetti di viaggio degli Europei per questa estate e qual è l'impatto degli eventi sportivi sul turismo e la crescita economica dell'Inghilterra. E infine, analizzeremo le motivazioni alla base di una delle più grandi acquisizioni alberghiere dell'anno.  Io sono Mirko Lalli e questo è Data Appeal Byte-Sized Trend, il podcast dedicato al futuro del turismo e a tutte le innovazioni che stanno trasformando il modo di viaggiare.   Gli spunti di questa puntata: The Creator Effect: Shaping the Future of Travel Travel & Sustainability Report 2025 Europe's travel in spring-summer 2025: More trips, longer stays, and bigger budgets Wimbledon and Beyond – A Data Snapshot of UK Sports Events and Their Impact Marriott acquires citizenM for $355M 

El apagón eléctrico masivo afectó gravemente al turismo en España y Portugal, paralizando servicios en ciudades clave durante casi 10 horas. Hoteles, restaurantes, museos y aeropuertos interrumpieron sus actividades, y el transporte público quedó parcialmente cancelado. Las pérdidas en el sector turístico podrían superar los 1.000 millones de euros. Las agencias de viajes trabajan a destajo para gestionar las numerosas incidencias y reclamaciones de los viajeros afectados, complicando el retorno a la normalidad. Mientras tanto, se investigan las causas del fallo.Futurismo 2025 concluyó con éxito tras dos jornadas de debate y talleres centrados en sostenibilidad, liderazgo ético e innovación en turismo. Más de 60 expertos participaron en esta duodécima edición bajo el lema “Comienza la era regenerativa”, abordando temas como la cogobernanza, el equilibrio entre turismo y vivienda, y la necesidad de modelos turísticos más justos y centrados en las personas.Viajes El Corte Inglés ha lanzado una promoción dirigida a mayores de 60 años, jubilados y pensionistas, que ofrece estancias en Paradores de lujo desde 399 euros mediante el nuevo Pass Senior, además de otras escapadas a precios reducidos desde 233 euros. Esta iniciativa compite directamente con los viajes del Imserso, ofreciendo mayor flexibilidad y opciones en destinos turísticos por toda España.Según datos de la agencia de viajes Destinia, las reservas para el Puente de Mayo han aumentado un 11% respecto al año pasado, impulsadas en gran parte por el repunte de última hora. Los destinos nacionales más demandados son las costas españolas, mientras que Mallorca, Madrid y Barcelona destacan entre los viajeros internacionales, especialmente franceses y portugueses.Wizz Air conectará Cantabria con Bucarest todo el año a partir de octubre, con vuelos los martes y sábados. La ruta, que antes solo operaba en verano, se mantendrá de forma permanente desde el aeropuerto Seve Ballesteros-Santander.

Marriott International plans to acquire CitizenM to expand its select-service and lifestyle hotel portfolio, expecting the deal to boost its 2025 net room growth and generate $30 million in annual fees. Expedia Group is laying off about 3% of its workforce, mainly in the product, technology, and finance teams, as part of a broader restructuring effort that began with its marketing team in March. Meanwhile, a rare atmospheric event triggered a major power outage across Spain and Portugal, severely disrupting travel and prompting emergency measures. Marriott to Buy CitizenM for $355 Million Expedia Restructures Product and Tech Teams, Will Lay Off 3% of Workforce Blackouts Across Spain and Portugal Hit Travel Connect with Skift LinkedIn: ⁠https://www.linkedin.com/company/skift/⁠ WhatsApp: ⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠ Facebook: ⁠https://facebook.com/skiftnews⁠ Instagram: ⁠https://www.instagram.com/skiftnews/⁠ Threads: ⁠https://www.threads.net/@skiftnews⁠ Bluesky: ⁠https://bsky.app/profile/skiftnews.bsky.social⁠ X: ⁠https://twitter.com/skift⁠ Subscribe to ⁠@SkiftNews⁠ and never miss an update from the travel industry.

In this episode, Matthias Huettebraeuker interviews Hans Meyer, one of the initial creators and founding partners of citizenM, before he co-created his latest company, Zoku. Here, Hans shares insights into citizenM's groundbreaking approach to hospitality, and the importance of focusing on customer needs over industry norms.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of Hotel Moment, Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM. Casper shares insights into citizenM's innovative paid subscription loyalty program and their unique approach to personalization across different cultures. From their guaranteed availability promise to their distinct understanding of European versus American guest preferences, discover how citizenM is reimagining hotel loyalty for the modern traveler.

In this episode of Hotel Moment, Karen Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku. Hans shares his journey from corporate hospitality roles to pioneering innovative concepts like citizenM and Zoku. He discusses how Zoku reimagines hospitality for the modern traveler, combining living and working spaces with a strong focus on community building. The conversation explores how thoughtful design, technology integration, and a focus on social connections can transform the traditional hotel experience.

In this episode, Michael Levie explains the importance of communication and openness in leadership, and how it has contributed to the success of citizenM and other things he has achieved over his career.If you enjoyed this, you may also enjoy these episodes with Michael:The Moments That Made Me: citizenM's Michael Levie Shares His StoryThe citizenM Founding Story (And What It Teaches Us Today)The Magic Behind citizenM's SuccessWhat I've Learned Building Productive Tech PartnershipsCreating "Quantum Leaps" In Hospitality Innovation This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group is trusted by leading brands worldwide to activate technology faster, increase operational efficiency, and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, citizenM co-founder Michael Levie shares insights into the innovative strategies and operating approach that has driven the company's success.If you liked this, you may also like these episodes:The citizenM Founding Story (And What It Teaches Us Today)The Moments That Made Me: citizenM's Michael Levie Shares His Story This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Levie, co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Levie shares his journey from a young hospitality enthusiast to a leader (including co-founding citizenM), his experiences with technology in hospitality, and his advice for aspiring hoteliers. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Matthias Huettebraeuker, an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and hospitality businesses that people love.(01:27) The shift in the hospitality industry 20 years ago(02:09) Importance of community (03:13) The need to rethink and innovate(03:42) Knowing your "why" (05:08) Developing a niche and "personality"(06:06) Bold hospitality(08:46) Importance of storytelling in hospitality(09:38) Claus Sendlinger's new development(10:00) Cultural relevance and resonance(11:04) Physical and social aspects of hotel experiences(12:08) Asking the right questions(12:39) User stories and use cases(13:00) Serving local communities(13:43) Expanding beyond traditional hotel services(14:52) Iterative development in hospitality(15:09) Pop-up hotel example in Munich(17:08) Structuring real estate for flexibility(18:09) "Stage for life" concept(18:51) Learning from citizemM(20:32) Power of asking the right questions(21:03) Cross-fertilization concept(21:55) Learning from the automotive industry(23:12) Rethinking hospitality and real estate(25:08) Growth potential for big hotel groups(26:11) Being an "everyday brand"(27:55) Recognition vs. reward in hospitality(28:05) Conclusion and where to learn more about MatthiasSend Josiah a text A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Rani says the hospitality industry needs disruption. He describes CitizenM's efficient use of space, a community-driven environment, and integration of technology with a human touch.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today's episode, we talk with Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels. CitizenM is a fully integrated owner-operator hotel brand, with over 30 hotels in 18 cities.Guest Bio:Rani currently oversees investment and development in the Americas at citizenM, an asset heavy owner-operator hotel group backed by GIC, APG and KRC. Before joining citizenM, he founded New York-based real estate investment firm Cedar Funds and held senior roles with major hotel groups globally such as Virgin Hotels, IHG, Hyatt and BD / Pod Hotels. Rani also teaches “Private Equity Hotel Development” at his Alma Mater, Columbia University's real estate development Master program. He has lived on three continents and speaks three languages. He's an avid traveler, runner, cyclist and swimmer. Guest Quote:We're able to build a really, really efficient product. An efficient product that delivers exceptional return per square foot. And that's why we stand behind the real estate of our brand. Timestamps:00:20 - About CitizenM01:27 - Rani's Role06:39 - Developing a brand promise10:44 - Building the ideal consumer relationship23:01 - Keeping the loop closed27:46 - What did COVID change?37:08 - Future thinking44:28 - Where to find RaniSponsor:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.Links:Connect with Rani on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

CHIEF DESIGN OFFICER SERIES: Episode 1 Claudia Abt, Chief Design Officer at citizenM hotels oversees design and space planning for new hotel developments. She shares her perspective on being a designer at the C-level, what she had to learn when she became a Chief Design Officer and what value she brings to the business through design. Join us for our first episode of Chief Design Officer Series, where we talk to Chief Design Officers of the most forward-thinking businesses.

First, your thoughts on Trump's latest comments about Hitler and a former general calling him a fascist. Jared Bowen, GBH executive arts editor, discusses AI operas and Manet at the Isabella Stewart Gardner museum.Michael Curry of the NAACP & Mass League of Community Health Centers discusses the gender gap in health center visits and Biden's last minute push for OTC birth control insurance coverage.Mike Madrid, co-founder of the Lincoln Project, discusses what both political parties get wrong about Latinos, and his book "The Latino Century."We read texts on the fall of Rudy Guiliani.Boston Globe travel writer Christopher Muther discusses the new citizenM hotel and a Land of Oz hidden in the Blue Ridge Mountains.Then, we ask what lengths you would go to retrieve a lost cell phone. 

In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how partnerships and collaborations are crucial for creating unique experiences and engaging the people you want to reach.Listeners will learn:Why collaborations and partnerships are important for citizenM (01:13)How partnerships provide a shortcut to reaching target audiences and leveraging resources efficiently. (01:33)The impact of events and partnerships on creating the vibe you want and attracting like-minded people. (02:04)Details about citizenM's recent partnership with Yes Theory, a content creation team with nine million YouTube subscribers, and how it aligns with the brand's mission. (02:49)This episode is brought to you with support from Sojern. Download our latest research report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsNew to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events.Listeners will learn:The hospitality industry needs to think about how to set up their organizations to be more nimble and react to the increasing frequency of cataclysmic events (00:52)Hotel businesses should consider their exposure to constant violent corrections in terms of revenue (02:15)How citizenM is partially protected from these events as they are largely a rooms-only business with less food and beverage exposure and more variable elements to their setup (02:36)This episode is brought to you with support from Sojern. Download our latest research report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsNew to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how citizenM created a unique paid loyalty program called "mycitizenM+" that drives value for both customers and the company. Listeners will learn:The context and strategic thinking behind developing mycitizenM+, inspired by Amazon Prime's approach to delivering consistent value to drive long-term loyalty (00:37)How citizenM leveraged its position as an owner-operator to quickly implement physical benefits and perks for members (01:42)The holistic perspective of mycitizenM+, offering travel, social, and professional benefits to stay top-of-mind with members (04:32)The structural changes in the workforce post-pandemic, with increased flexibility and mobility, and how citizenM aims to connect people through travel experiences (06:20)The operational complexity behind implementing a global loyalty program and the importance of simplicity, focus, and empowering employees within a framework (08:03)The impact of mycitizenM+ on key metrics such as average order value, customer lifetime value, repetition, frequency, app usage, and NPS (11:14)This episode is brought to you with support from Sojern. Download our latest research report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsNew to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how he sees AI impacting hospitality (and his business) in the years ahead and then gets specific on some ways AI-powered technology is already making his teams more efficient and effective today.Listeners will learn:How AI is causing a major platform shift that could level the playing field for independent boutique hotels and small chains (00:51)How citizenM is using Robotic Process Automation (RPA) to automate repetitive manual tasks, such as reconciling guest names with confirmation codes from OTA bookings (02:32)The importance of using data and business intelligence to gain an accurate, timely, and objective perspective on the impact delivered on a day-to-day basis (03:50)More from Ernest:How Robert De Niro in "Casino" Influenced My Career in HospitalityHow I Spend My Time (And What I Focus On) As A Hospitality Leader This episode is brought to you with support from Sojern. Download our latest research report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsNew to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares how he got started in hospitality and the valuable lessons he learned along the way.Background and Early Influences (00:00) - Learn about Ernest's upbringing and how his early jobs in food and hospitality businesses influenced his career path.First Job Experiences (01:06) - Discover Ernest's favorite part-time job and what he loved about the dynamic and energy of the hospitality environment.Education and Career Path (01:48) - Understand why Ernest chose to attend NYU Hotel School and his initial aspirations to become a General Manager or work in operations.Importance of Attention to Detail (02:20) - Hear a story about a scene from the movie "Casino" and how it relates to Ernest's experience as a junior housekeeping manager, emphasizing the importance of details in hospitality.Misconceptions About Hospitality (04:15) - Learn about the "Anthony Bourdain effect" and the reality of working in hospitality, including both the glamorous and unglamorous aspects of the industry. New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about:The multifaceted role of leaders, including "flying, fixing, and fueling the plane."The importance of hiring the right people to empower teams and create an operating framework.Strategies for optimizing and growing a business by identifying roadblocks and solving problems.The mindset required to run a hotel business. New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.  With 34 properties worldwide, we discuss:•          AI and automation deployment at CitizenM •          How they approach new tech to be an innovative hospitality brand•          The future of in-room tech and ensuring efficient hotel operations?•          The hotel tech stack and role of headless systems•          Industry frustrations and selecting a new tech partner•          Bringing experience to hospitality industryThis episode is part of the Media Partnership with IHTF, in which Bojan presents on: Charting new territories: A fresh look at future hotel innovation and advancements.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of what makes a strong brand and how it transcends beyond mere logos to encompass every aspect of your hospitality business. What You'll Learn:The True Meaning of Branding: Discover why branding is more than just a logo and how it represents the personality and values of your business.Creating Emotional Connections: Learn how to make your brand resonate on a personal level and foster emotional connections with customers.The Power of Human Touch: Understand the importance of humanizing your product and the way you communicate with your audience.Case Study Insights: Gain knowledge from the "Citizens of the Bowery" campaign and how citizenM successfully integrated into a local community by highlighting its residents.Service Culture in Hospitality: Maurice discusses the significance of service culture and how it's essential for a memorable guest experience.Listening vs. Interviewing: Learn the subtle art of listening to your customers and employees to understand and improve your brand experience.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

As B&B Hotels and CitizenM potentially come to market, who will be in the mood to spend billions buying these brands, and grow them to the next level? Travelodge now looks to be changing its business model, with owners of the operating business backing a linked property company and buying a portfolio of Travelodge hotels. And Africa is seeing the hotel brands renew their march after the pandemic - as they discover some familiar challenges.

In this episode, Alan and Robin discuss his path from Wall Street to citizenM, their focus on affordable luxury, the innovations they are bringing to the hospitality industry, and who they are working to serve. Robin also tells us about their unique citizensOf campaign and how it is helping them integrate into communities, as well as their partnership with World Bicycle Relief and how they encourage their guests to participate in impactful ESG initiatives. Robin Chadha is the Amsterdam-based Chief Marketing Officer of citizenM, where he leads the Brand & Communications team. Robin is half Indian, half Dutch, and was educated in American schools his entire life, giving him a deep understanding and appreciation for different cultures from a young age. He spent his first year after graduation on the floor of the NYSE and did another year in the offices, but knew it wasn't the place for him. He made the move into fashion by joining Tommy Hilfiger in New York, where he fell in love with the industry. He then moved back to the Netherlands to join his father's fashion company, Mexx, but left shortly after it was sold to Liz Claiborne. In 2005, Robin entered hospitality by launching Rain, a unique design-led food and drink experience venue in Amsterdam. Robin has always had a passion for travel, so he sold Rain in 2008 to join the budding citizenM team, where he has since been responsible for growing citizenM into the worldwide, distinctly recognizable hotel and lifestyle brand it is today.citizenM was founded by Robin's father, Rattan Chadha, and opened its first hotel at Amsterdam Schiphol Airport in 2008. When Rattan ran Mexx, he saw his designers traveling the world unable to find affordable luxury hotels to stay in, so they became the pioneers in affordable luxury with a focus on emotional connections, efficiencies, and experiences. Today, citizenM owns and operates 30 hotels in most major cities across the world. They focus on Bleisure travelers that are blending business and leisure, leverage their citizenOf campaign to overcome issues when integrating into new cities, and maintain impressive ESG and charity initiatives to encourage their guests to improve the world citizenM is helping them experience. In this episode, you'll learn about:The market gap citizenM was created to fill, and what a Bleisure Traveler is How citizenM inspires their guests to participate in ESG and charitable giving initiatives The creative citizenOf campaigns being used to launch new locations Our Sponsor:Download Emailtooltester's free comparison spreadsheet to find the best email marketing service for your business.Key Highlights:[01:50] Polar opposites in travel, from Thailand to Dubai[03:40] From Wall Street, to fashion, to founder, to here[07:45] Similarities between fashion and hospitality[08:50] The idea behind citizenM Hotels[11:55] daring to disrupt and gain ground [14:45] 4 pillars it's all built on [16:30] What is “Bleisure”?[19:05] citizensOf Campaign [26:15] citizenMovement initiative [30:40] The impact of growing up in three distinct cultures [33:30] What AI cannot do and what we do with data[35:10] Art and fashion trends Looking for more?Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest! Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday. Hosted on Acast. See acast.com/privacy for more information.

Vol trots neemt Michael je mee in het ontstaan en de ontwikkeling van citizenM. Wat citizenM bijzonder maakt en hoe je technologie kunt inzetten om nog gastvrijer te zijn. Sinds een paar jaar heeft hij de dagelijkse operatie van zijn levenswerk overgedragen en mag hij zijn kennis en ervaring inzetten bij start-ups die hij een warm hart toedraagt. Uiteraard kom je alles te weten over zijn blunders en succesgeheimen.Ben je geïnspireerd en vind je het een waardevolle podcast? Deel deze dan op je social media kanalen en vergeet mij niet te taggen. Ben je ook zo nieuwsgierig naar de volgende aflevering en wil je niets missen? Abonneer je dan op deze podcast.Wil je meer weten over mij en wat ik zoal doe in de wereld van horeca, leisure en hospitality? Luister naar aflevering 29 waarin Hans Steenbergen mij het hemd van het lijf vraagt of ga naar myrianermes.nl. Volg me vooral ook op Instagram (@myrianermes) of stuur me een uitnodiging op LinkedIn. Ik kom graag met je in contact.O ja, en wil je zelf gaan podcasten, maar weet je niet hoe? Ik help je graag op weg!

In this conversation, I am joined by Bojan Pavacic, Director of Technology & Digital at citizenM hotels to delve into how the citizenM hotel group is revolutionizing hospitality through AI-driven networks, enhancing guest experiences, and shaping the future of smart hotels.

CitizenM's Chief Information Officer Mike Rawson is responsible for leading the tech team on delivering digital transformations at scale. He shares his thoughts on the future of technology in the hospitality space and how hoteliers will be able to leverage all the information that comes with that new tech. Text HOTEL to 66866 to subscribe to our newsletter.

CitizenM's Chief Information Officer Mike Rawson is responsible for leading the tech team on delivering digital transformations at scale. He shares his thoughts on the future of technology in the hospitality space and how hoteliers will be able to leverage all the information that comes with that new tech. Text HOTEL to 66866 to subscribe to our newsletter.

Richt je met je bedrijf op een nieuwe, ongerepte markt. Eén waar nog wél groeimogelijkheden zijn.  Deze bedrijfsaanpak kennen we als de Blue Ocean Strategy. Het draait hier om waardevernieuwing en minder kosten. De hoofdrol is voor slimme ondernemers die de concurrentie omzeilen door een ander spel te spelen. Maar wat onderscheidt hen en hoe word je zelf zo'n disruptieve partij? Dat vragen we aan Michael Levie, die met CitizenM een vernieuwend concept in de hotelbranche lanceerde.See omnystudio.com/listener for privacy information.

Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, explains how she thinks about this and does this with her teams.Follow Joanna on LinkedInLearn more about citizenM hotels careersListen to our other episode with Joanna: Leading People Experience at citizenM HotelsWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.Watch the video: Let your talents travelFollow Joanna on LinkedInLearn more about citizenM hotels careersWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" approach to working with companies like Meta, to technology and urbanism, Eli shares insights on what growth in hospitality can look like in a rapidly changing world.Follow Eli on LinkedInLearn more about citizenM What did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

On this episode we hear from Marion. She was born into hospitality, quite literally. Her earliest memories are from the restaurant her family ran and they used to live above. She went onto have an extensive career in hospitality at many of the brands that I have grown to love and admire - Relais Chateaux, Laduree, Ping Pong, Harvey Nichols, citizenM and more. Each time she took on a new role, the business scaled with her. International expansions allowed her to experience new cultures and understand how business models needed to be adapted according to your location. She talks about how being a woman in business we need to speak up more, which takes courage and comes with maturity. Taking care of yourself and making yourself a priority, while its hard sometimes makes a big difference in her mental wellbeing. Have the courage to say no and ask yourself what do you want?

From Wall Street to luxury fashion to the wild world of nightclub ownership and now to Chief Brand Officer of citizenM, Robin Chadha's career has been a vibrant one. As he and Anant talk everything innovation, tech and a shared, permanent fascination with hospitality, Robin reveals the story of citizenM, the lightbulb moment behind the concept and the brand's distinctive take on luxury.

As we celebrate one year of recording together, the subject matters take more of a informal, personal turn. We totally wing it and touch on the subjects below: The King Coronation brought many memes, AI takes, drama and discussion around attendance and the performance and monarchy overall. Mo came back from his holiday and rated his hotel stay a little less than 10/10. When the hotel team checked back, insider hospitality chat ensued. The Oura ring is serving Emma well, key findings about health following the monitoring of sleep in particular lead to more talk on what really matters to us as humans when it comes to happiness. "Skill stacking" and so much more has stuck in Mo's mind following his latest book read. Something valuable and important to consider in both work and personal life. Mo talks about his career progression and different skills and experiences along the way that lead him to where he is now at citizenM in branding. Books mentioned: Happy Sexy Millionaire - Steven Bartlett Top Five Regrets Of The Dying - Bronnie Ware

In deze podcast zijn Ward van Zandvoort van Loof en Keshia Groenendaal van studio Bower te gast. Zij vertellen hun ondernemersverhaal waarin zij vrijheid heel belangrijk vinden. Ward maakt met Loof al drie generaties houten bedden. De focus bij Loof ligt net bij de start in 1946 nog altijd op het maken van duurzame houten bedden en de fijnste matrassen geproduceerd in eigen land. In 2008 treedt Ward van Zandvoort in de voetsporen van zijn vader en grootvader. Wat is zijn verhaal? Wat is voor Ward belangrijk bij het runnen van zijn interieurbedrijf? Waar is hij allemaal tegenaan gelopen tijdens het ondernemen? En wat zijn de toekomstplannen met zijn beddenbedrijf Loof? Keshia Groenendaal ontwerpt bij studio Bower gastvrije interieurs voor ambitieuze hoteliers. "Met de ervaring die ik in de afgelopen 11 jaar heb opgebouwd, waarin ik heb gewerkt aan geslaagde hotel(concepten) als ZOKU en CitizenM, geloof ik er in dat ik hotels succesvoller kan maken met gastvrije interieurs. " In deze podcast horen wij ook het ondernemersverhaal van Keshia. Reizen en nieuwe plekken ontdekken is een leidraad geworden in haar leven. Host @marktimo.interieur De Interieur Club is hét inspiratieplatform voor de interieurprofessional. De Interieur Club is jouw partner om samen aan je interieurbedrijf te bouwen. Wij bieden de wekelijkse interieurpodcast, De Interieur Club Academie met cursussen, netwerkborrels, inspiratieblogs en masterclasses zodat jij jezelf kan ontwikkelen. Iedere week een inspirerend en informatief gesprek voor de interieurprofessional. Kijk voor meer informatie en de agenda onze website: www.deinterieurclub.com

On this episode we hear from Sara. She came into hospitality because of love, whilst the romance fizzled out, her relationship with hospitality stayed. She has worked in sales in the middle east and now in Denmark with CitizenM. We talked about the culture differences of working in the middle east vs Denmark, what had to be learnt and unlearnt each time she moved. ME is very fast paced, whereas in Denmark is more relaxed. Working long hours is not seen as a badge of honour and there is a greater respect for your personal life. We shared how we have both worn 'fake' wedding rings in different circumstances. How women make great leaders and we should celebrate that empathy makes us powerful. When it comes to confidence she emulates the abundance of confidence her male colleagues demonstrate and the way they promote themselves. Women need to get better at advocating for themselves. Outside of her work life she does theatre and she gets to bring that in with her into her work life too. Being authentic is key to being one with ourselves.

On this episode we hear from Virginie. Throughout this conversation she shared her learnings from each stage of her career and there is a lot we can be inspired from this conversation. A chance prize win for a holiday at club med, introduced her to the world of hospitality and she never looked back. Throughout her education she worked part time, like an apprenticeship, which meant she had a good amount of work experience to get her first jobs. The relationships you build this way are different to those on internship. Learning and getting support from your peers was the key to her success in one of her sales roles. She joined CitizenM just when they entered into France, she was the first person to apply for the sales role when it opened up and she instrumental to the success of the launch in France, which is not an easy market to enter into as a new brand. She learnt that once you become a manager and start leading a team, your role becomes more internal focused than externally. She also learnt to build her confidence, which came with time and maturity, learning to say no, which protects your priorities and the service you give.

On this episode we hear from MariaPia. From a small town in Italy, it was her early age of summer camps in England that gave her a taste for travel and how she choose tourism and hospitality as her career. She started her career in an architectural firm in London where she discovered her passion lies in hotels specifically. Through her networking she wanted to be a developer for hotels and then realised that it was the investment side that she was most interested in. Went to do a masters in Cornell, which then brought her back to London with roles in Colliers and DTZ to do advisory, feasibility and valuations. She then had an opportunity with CitizenM in investment, which she could not pass on, even though she had just signed the paperwork for her own flat in London. The lesson here is that be prepared for life throwing you curveballs and have faith that you know how to adapt. MariaPia being curious in nature is a master networker and we discussed the importance of it. Her family have always played an important supportive role in her life.

Building a strong hotel brand is so much more than just having nice colours, logos and fonts. It goes beyond the website and into the guest experience on-site but what does that mean, and how do you know if your brand needs work? In this episode of The Hotel Marketing Show, we talked with branding expert Maurice Ajanaku, the Global Brand Marketing Director from citizenM Hotels about how to build brands that people connect with, remember and love. Plus, we discuss how to measure your brand's impact and manage your brand if you're in a small team. Listen to Maurice's podcast on design, brand and tech, "By Association" here: https://open.spotify.com/show/7ksAhouizh2O95kvfE7IyW?si=df809c1024a3442a Get in touch with us via email: welcome@hotelchamp.com Or follow Hotelchamp on your favourite social media channels: https://www.linkedin.com/company/hotelchamp https://www.facebook.com/hotelchamp https://twitter.com/Hotelchamp_com https://www.instagram.com/hotelchamp/ https://www.youtube.com/@hotelchamp

Good morning from Skift. It's Friday, March 17, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here's what you need to know about the business of travel today. The Asia-Pacific region's travel rebound has gotten an enormous boost from China recently easing Covid-era restrictions. Skift Research's newly released Travel Health Index for February reveals the region's recovery has surpassed that of Europe.    Research Analyst Saniya Zanpure reports that travel across most regions is flourishing, including Asia-Pacific. The Index's average global health score hit 93 percent of pre-Covid levels, a 4 percentage point jump from January. Skift Research attributes that growth to the Asia-Pacific region's recovery. Zanpure writes the area had been considered the “black sheep” of the global travel industry due to its struggles to recover to pre-pandemic levels.  Skift Research also found that cancellations after February's massive earthquake in Turkey drove the decline in Europe's travel performance. Next, Dutch-based hotel company CitizenM has obtained a $500 million loan based on its ability to hit sustainability targets, writes Contributor Sherry Sun. Sun reports that CitizenM is one of the first European hospitality companies to adopt a financing structure tied to sustainability goals. CitizenM, which obtained funding from four banks, joins a list of hotel companies that have established emissions reduction goals. Finally, Skift has covered dozens of innovations poised to significantly alter the travel industry upon their launch. So have they really been groundbreaking? Associate Editor Rashaad Jorden examines the impact of six tech advances Skift featured in a newsletter named the Corporate Travel Innovation Report. Jorden reports that while virtual and augmented reality may not have lived up to expectations yet, both forms of technology are expected to become more prevalent in the travel industry. Dutch carrier KLM has already used them to help train employees coming out of the pandemic. In addition, some tourism boards have incorporated virtual and augmented reality into their marketing efforts. Meanwhile, Jorden writes that artificial intelligence has had a massive impact on the travel industry. He adds its importance is poised to grow due to the emergence of generative AI, the technology that includes the creation of images, audio and video. A growing number of online travel agencies are exploring how to utilize generative AI to boost bookings.     For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

The drama around Ye's brand partnership downfall and Elon's new take on Twitter continues, and so do we. Ye is ousted by Sketchers before a partnership even started & Elon had fun with a sink on his first day in the new workplace. We couldn't resist commenting. Other than that, we took on two Q&A responses we had from people within the same industry: Our friend and colleague at citizenM, Sikko Baltus was interested to know our take on Taylor Swift's backlash following her new music video portrayal of "Fat" when stepping onto a bathroom scale. There was divided opinion on this from her fanbase, we took a swift look into her main audience and how this will have impacted them - the divide in support and backlash and ask maybe how this could have been done differently to still raise awareness and tell her personal story, but with less potential damage overall. Secondly, Paddy Smith from a social media agency we work together with at citizenM, Born Social asked "Is high fashion (Balenciaga in particular focus) a social experiment? From this suggestion, we share our own perceptions of high fashion, trends & societal shifts in "what is luxury" overall. Balenciaga at main focus, mentions of Vetements in a similar vein and if we are part of the loyal following these brands have gathered.

Over de aflevering De oprichter van CitizenM wilde het met zijn hotels anders aanpakken dan bestaande hotelketens. Slaagt CitizenM daarin? En hoe belangrijk is de rol van vastgoed hierin? Topman Klaas van Lookeren Campagne is te gast in BNR Zakendoen. Macro met Mujagić Elke dag een intrigerende gedachtewisseling over de stand van de macro-economie. Op maandag en vrijdag gaat presentator Thomas van Zijl in gesprek met econoom Arnoud Boot, de rest van de week praat Van Zijl met econoom Edin Mujagić. Boardroompanel Wat betekent het derde winstalarm in zes maanden tijd voor PostNL? En: Hoeveel invloed gaan de nieuwe Amerikaanse exportrestricties hebben op Chipmachinemaker ASM International. Dat en meer bespreken we in het boardroompanel van BNR Zakendoen. - Ageeth Telleman, algemeen directeur van LTP, voorzitter van de sportraad Amsterdam, en voorzitter van de Raad van Toezicht ICK Dans Amsterdam - Anton Wiggers, bedrijvendokter en partner bij Themis Company Luister | Boardroompanel Steward-Ownership Steeds meer startups en ondernemingen kiezen voor steward-ownership. Dat bedrijfsmodel zet niet winstmaximalisatie, maar de missie van het bedrijf op de eerste plaats. Te gast is Gijsbert Koren, oprichter van We Are Stewards. Zakenpartner Ze ronde de studie fysiotherapie af maar wist hier geen werk in te vinden. Op aanraden van een docent ging ze aan de slag als verzuim adviseur bij Argo Advies. Ze werd daar operationeel directeur en werkte zich op tot de commercieel directeur van de overkoepelende organisatie Paradigma. De zakenpartner van deze week is Maaike Meulenbroek, commercieel directeur van Paradigma. Contact & Abonneren BNR Zakendoen zendt elke werkdag live uit van 12:00 tot 14:30 uur. Je kunt de redactie bereiken via e-mail en Twitter. Abonneren op de podcast van BNR Zakendoen kan via bnr.nl/zakendoen, of via Apple Podcast en Spotify.See omnystudio.com/listener for privacy information.

Is het reisgedrag van de zakelijke reiziger veranderd na corona? En: Hoe groot is de rol van vastgoed in het verdienmodel van hotelketen CitizenM In ‘De top van Nederland' een uitgebreid gesprek met Klaas van Lookeren Campagne, topman van hotelketen CitizenM.  Abonneer je op de Podcast    Ga naar ‘De top van Nederland' en abonneer je op de podcast, ook te beluisteren via Apple Podcast en Spotify. See omnystudio.com/listener for privacy information.

Erikjan Vermeulen is partner bij architectenbureau Concrete in Amsterdam. Hij studeerde architectuur in Utrecht en Amsterdam en werkte voor verschillende bureaus (waaronder zijn eigen) voordat hij bij Concrete terecht kwam in 2006. Concrete is onder andere bekend geworden door haar werk voor CitizenM, een Nederlandse hotelketen die je over de hele wereld tegenkomt. Het uitgangspunt van het hotelconcept is: de hotelkamer gestript naar de essentie en de bouw van de hotels gebaseerd op modulariteit. Een ander groot project is Urby, een Amerikaanse keten van wooncomplexen. Met deze concepten – en nog heel veel andere – belooft Concrete haar architectuur om de mens heen te ontwerpen. Oftewel: People before buildings.

Based in New York City, Ernest Lee has an extensive range of business experience in investments, real estate, finance, strategy, and even operations. It's safe to say, in the bustling “City That Never Sleeps”, he is truly doing it all.As the Chief Growth Officer for the famous citizenM Hotels, Ernest is responsible for implementing new growth initiatives, products and programs, pursuing strategic partnerships, and developing long-term commercial strategy in collaboration with citizenM's Chief Commercial Officer. And, to top it off, he is recognized for guiding the complex, multi-regional expansion of citizenM's North American portfolio. These luxury properties or “proud misfits of traditional hotels,” are satisfying the modern traveler's desire for affordable luxury and brilliantly shifting the status quo of hospitality as we know it.What You Will Hear:How Ernest built a career in the hospitality industryChief Growth Officer explainedLearning by looking at other industriescitizenM EthosCreating a new category, Affordable Luxury, in the boutique hotel industryBuilding a boutique hotel portfolio based on transparencyThe 360 experience. Advice and tips on owning and operating a boutique hotelAuthenticity and the importance of listeningChoosing locationsWhat boutique means to ErnestQuotes:“I've always had the ambition to become more well-rounded as a hotel owner and hotelier and get much closer to our guests.”“Protecting the customer experience was the number one goal for us, and in order to do that, that requires a significant amount of control. For us, it means that we want to play developer, play owner, play designer, play operator, and play brand all at the same time.”“When you focus less on a tangible thing, but you focus more on capturing a feeling, then that is when the execution becomes more heartfelt, and it actually feels real and authentic.”Mentioned:citizenMCushman and WakefieldSponsored by SolonisBLLA

Dopo aver affrontato insieme a Lorenzo Cappannari e Vincenzo Cosenza i temi fondamentali dei metaversi (qui la puntata 1 e la puntata 2 ), le loro regole di funzionamento, gli attori e il pubblico che li frequenta, apriamo ora la porta alle aziende per provare a capire quali siano i modelli di business ad oggi perseguibili.In questa puntata abbiamo parlato del retail e del customer service, dando innanzitutto voce a Robin Chadha, CEO di CitizenM, la catena di affordable luxury hotels sbarcata sul metaverso The SandBox . Ci siamo fatti racodntare la loro avventura, ancora in corso, sull'approccio al metaverso, il business purpose che li ha guidati e le aspettative sul ritorno, non solo economico, di questa iniziativa.Con Simone Puorto, founder e CEO di Travel Singularity, abbiamo commentato questa iniziativa e ci siamo spinti fino ad analizzare le opportunità per i brand retail, invero non esigue, e quelle delle aziende in cerca di canali per stabilire una relazione con i propri clienti.Senza dimenticare il target a cui oggi è possibile parlare, tipicamente la Gen Z , progettare una presenza anche indiretta non solo per studiare il fenomeno ma anche per iniziare a strutturare i primi esperimenti di business sembra opzione perseguibile, stante comunque l'elevato rischio incombente a causa della mancanza di standard.Non resta dunque che ascoltare questa puntata per comprendere meglio il fenomeno. Il ciclo dei metaversi di #RadioNext si compone di quattro puntate. Se vi foste persi le precedenti, potete sempre riascoltarle ai link riportato di seguito:Puntata del 3/7 I principi del Metaverso (podcast già disponibile) Puntata del 10/7 Gli attori, le tecnologie abilitanti, i target (podcast già disponibile) Puntata del 17/7 I modelli di business (parte I)Puntata del 24/7 I modelli di business (parte II)Buon ascolto!Avete una storia di "trasformazione digitale" da raccontare o segnalare? Scriveteci a radionext@radio24.it

The next chapter in the slap heard around the world, we revisit the infamous night and if the 10 year ban is right. Maurice, Ali & Saman also discuss what's Elon's plan behind buying twitter, a new water brand called Liquid Death, and the unconventional branding. Saman also shares why he sold his home to open up a Flour Factory, while Maurice talks about the latest effort of citizenM into the Metaverse. 

CitizenM is renowned not only for its design-forward aesthetic and affordable luxury ethos, but also tools such as in-room MoodPad tablets that control the temperature and blinds and lights that serve as TV remote controls. But digitization will never replace human connection, CEO Klaas van Lookeren Campagne said on March 24, 2022 at Skift Forum Europe in a discussion with Skift Senior Travel Tech Editor Sean O'Neill.  “Digital is the salt and pepper on the table,” van Lookeren Campagne said. “It enables much better service and much more interaction with our guests.”  Join us for our next event focused on hotels and short-term rentals, the Future of Lodging Forum.

In deze aflevering is Maurice Ajanaku te gast bij gloednieuw podcastduo Gerben en Charlotte. Hij vertelt over het affordable luxury motto van citizenM en hoe dat naadloos aansluit op zijn eigen levensvisie. Een voorliefde voor design en merken brengt hem overal. Maar wat inspireert hem? En hoe haalt hij het beste uit zijn team? Kom erachter in aflevering 090 van The Brief. Sidenote: Wij moeten nog een beetje wennen aan de nieuwe studio. Helaas moet de audio daaronder lijden, maar de kwaliteit van het gesprek zelf niet.  Alle shownotes check je op:  

It's a new year and it's time to up your culinary game. Connie and Tom have got a few ideas for you to mull over. The team checks out Duke's new grass-fed burger and chats up a killer prime rib recipe. Rotating menus begin to re-appear, Cupcake Royale gets a new location, the Pioneer Square facelift continues, and Edmonds gets a new bistro.

In this episode I talk about ways to protect your energy and become a magnet for all of your manifestations. Check out the CitizenM hotels here: https://www.anrdoezrs.net/click-100446461-14106848 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/jessica6941/support

Welcome to season 3 of the SMACK Hospitality Podcast! To start the season in style, our season opener took place in Amsterdam and we spoke to Michael Levie of citizenM. Michael told us about the journey and hierarchy structure of citizenM and why it is totally different to other hotel companies. He also shared his experience on what it takes for a brand to establish itself, how important it is to have shared values amongst the team and how travel and education in the industry has evolved and will continue to do so. Share your thoughts with us in the comments and enjoy the show!

Hello everyone in this episode I tell you guys all about how I traveled to New York City by myself at 20 years old. I talk about what I did, the benefits that came from this trip in regards to my mental health, as well as how you can also build up the courage to travel solo. If you would like to check out and book the CitizenM hotels for yourself, here is the link to do that :) https://www.anrdoezrs.net/click-100446461-14560573 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/jessica6941/support

In this episode Robin Chadha gives us insights in the patronage of citizenM and how they have supported artists by incorporating art in hotels in unique ways, but also how they founded the new Museum of Street Art by working together with the driving forces behind the legendary 5Pointz in New York. He talks about his time in Amsterdam and the qualities of the local art scene. Chadha takes us on a tour through the 9 straatjes and shows us his favourite stores, places to eat, to shop and other hidden gems.   For links to (almost) everything we talk about in this episode, visit www.artcityamsterdam.com

How many staff do you think it takes to run a 272 room citizenM hotel in Boston?If you guessed 7, you're correct!This week on the Hotel Moment podcast, we chat with Tyler Lavin, VP of Development and Investment - North America, at citizenM hotels.Tyler explains how their company culture and innovative ideas contribute to citizenM's well-run hotels.We uncover what their company culture is really like, how they maintain it, and how they use tech to support it.What are some of citizenM's most innovative ideas? Tyler highlights owning and developing their assets, providing subscriptions to their guests.If you've stayed at a citizenM hotel, you'll know exactly what Tyler is talking about.If you haven't yet stayed at a citizenM hotel yet, this episode will have you wanting to stay in one to experience it yourself.

Hans Meyer is co-founder of Amsterdam-based hotel company Zoku, which launched in 2016. Zoku’s apartments are designed to act as hybrid work and living spaces that allow us to relax, sleep, entertain or simply focus. The company will open properties in Vienna and Copenhagen later this year. Meyer was co-founder of another Dutch brand, CitizenM, and began to work on Zoku’s concept while living in Bali, Buenos Aires and Washington. See omnystudio.com/listener for privacy information.

歐美 新冠疫情肆虐 英國 批准Astra Zeneca疫苗 美參議院 阻擋2000元紓困 美新当选眾議員卢克·莱特洛 41歲新冠去世 克羅西亞6.4地震 7人死亡 阿根廷 通過墮胎法案 以色列間諜 關押30年回以色列 葉門機場爆炸 意圖刺殺新政府成員 尼泊爾的共產黨分裂後 引發不滿 川普成為今年最被仰慕的人 中斷奧巴馬連續12年紀錄 洛杉磯旅館 CitizenM的建造 到處有騙子 亞裔陳先生用寵物牟利 近日去世的藝術家傅聰 和法國設計師皮爾斯卡丹 林肯和黑人雕像 被移 傑佛遜總統的雙重看法

Welcome back to the Unconstrained Conversations podcast! We will return with brand new episodes in January after a brief holiday break. In the meantime, here are the Top 5 most popular recent episodes to help you prepare your hotel revenue and commercial strategies for 2021.Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.Episode 18: Rise of the Commercial StrategistHyatts’ former head of revenue & distribution strategy Sharad Kapur has helped hotels and resorts develop and grow their revenue management and distribution capabilities around the world. In this episode Sharad shares his views on how the COVID-19 crisis is leading to a fundamental shift in how the industry will generate and optimize revenues, which in turn will lead to the rise of the commercial strategist, an analytically minded leader whose responsibility is to integrate and optimize all revenue streams and maximize total revenue and profitability.Episode 23: The Future of Corporate Travel & Customer RelationshipsLennert De Jong, chief commercial officer at citizenM, talks the launch of citizenM’s new subscription models as well as the changing purpose of corporate travel, the value of moving away from transactional relationships to customer relationships, and revenue management needing to shift focus to customer lifetime value for long-term impact.Episode 22: Becoming an Insights & Profit HunterDavid Warman, former SVP experience & enablement marketing at Four Seasons Hotels & Resorts shares significant insights on the changing roles of revenue leaders. He believes revenue managers have a unique set of skills necessary to optimize the performance of their business in these uncertain times.Episode 25: Getting Dirty with Data – A Chat with Isaac Collazo—a True Data GuyIsaac Collazo, former VP of competitive intelligence at IHG, unpacks what makes a great data story and how to get dirty with data.Episode 31: Proactive Tactics & Survival Strategies for 2021Stephen Hambleton, senior manager of product management at IDeaS and a critical member of IDeaS’ COVID response team, shares some of the key guidance we’ve provided our hotel clients worldwide. Klaus and Stephen also discuss short-term tactics and long-term strategies hotel revenue managers should undertake now to be ready for a potential upswing in demand next year.

As Bench prepares to host our third Hospitality Tomorrow digital conference focused on leadership and motivation we spoke to Michael Levie the COO of citizenM about his thoughts on innovation and creativity being used within the hospitality industry and how to instil it within an organisation.  A brand synonymous with being a trend setter for many in the industry he speakers of how it allows an organisation to be more agile, faster and more energetic as a consequence. 

Tripadvisor BIMirai suggestions for google hotel adsNew layoffs for expedia"The day there's a vaccine announced […] will be our highest booking day in history."Google Analytics 4Sabre and Google launch Sabre Travel AIWIHP / skift on the rise of GHANew lockdown for FranceGX SPOTLIGHTS What's the future of hotel technology?CitizenM corporate subscription

BHN news editor Eloise Hanson speaks to Lennert De Jong, chief commercial officer at citizenM, about the brand's corporate subscription, the adoption of similar models within hospitality, and the changing needs of corporate buyers and suppliers.

IDeaS’ chief evangelist Klaus Kohlmayr speaks with Lennert De Jong, chief commercial officer at citizenM, about the launch of their new global subscription model. With creativity, innovation and disruption being an integral part of citizenM’s DNA, the organization has launched another first-of-its-kind hotel product born of the changing purpose of corporate travel. In this episode, Klaus and Lennert discuss citizenM’s new subscription modes as well as: The changing purpose of corporate travel The value of moving away from transactional relationships to customer relationships Revenue management needing to shift focus to customer lifetime value for long-term impact Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.

Hey everyone, welcome to Steven’s Week #174! Singapore is looking at Bluetooth technology to improve COVID contact tracing, Oracle and TikTok finally close data storage deal, citizenM introduces ‘Netflix for hotels’, Apple wants to become our personal healthcare assistant, while Facebook gets nostalgic with Facebook Campus and partners up with Ray-Ban for their first smart glasses. Enjoy!

The COVID-19 global health pandemic has greatly impacted the business travel and expense industry, along with those responsible for managing T&E within their organizations. So we recently sat down with Michael Levie, COO at CitizenM, and Amber Simonsen, Director of Guest Product Delivery at Alaska Airlines, to talk through how airlines and hotels are handling hygiene and safety so business travelers can return to work travel with confidence.

Ian McGibbon is a brand leader who has travelled the world to grow his knowledge of building and activating brands with consumers globally. He has travelled from Australia to Dubai, then spending a few years in The Netherlands, and finally settling in the Alsace region in France. It is here where we record a special edition of By Association, sitting by the pool to take an hour out to talk about his career and how brand partnerships are important to growth. In this episode we open up a bottle of Wolfberger Crémant d'Alsace Rosé, a house we visited just days before we recorded the podcast and understand what it means to be Head of Brand Partnership at BOSE. He shares the importance of the current partnership between BOSE and the Mercedes F1 team and how he measures success. We also talk about other examples of what brand partnerships are, from supporting an audio project with citizenM, to being present at the MTV awards. What is apparent in the talk is the change the world of brand marketing is going through, especially with the rise of online and social media. Join us as we understand what it takes to activate a brand outside of its sales locations, and the journey Ian took from Australia working at Westfield, to traveling the world growing one of the biggest brands in audio technology!

Robin Chadha, Chief Marketing Officer, of CitizenM discuses brand essence, how they achieved it, and how they happened to reinvent the business travelers hotel expectations. Now, how will the brand adapt to a post Covid reality?

Robin Chadha, Chief Marketing Officer, of CitizenM discuses brand essence, how they achieved it, and how they happened to reinvent the business travelers hotel expectations. Now, how will the brand adapt to a post Covid reality?

CitizenM has fast-tracked the launch of an app across its 20 properties. It is designed to ensure that as much of the hotel experience as possible can be contactless. We ask Robin Chadha, CitizenM’s chief marketing officer, how the company will retain a warm and personal touch for guests. Plus: we meet Marieke Flament, CEO of Mettle. She tells us how its digital account is helping small brands to focus less on finance and more on what really matters.

1. Should we ban US travelers?2. Booking.com recovery kit3. #weareeurope4. Trip.com travel on sale5. CitizenM goes contactless6. Headspace Inc. get $47M7. Hotelbeds aptitude8. Google fact checking images9. Google gets flexible10. Apple maps + Lonely Planet

Robin Chadha is a true brand enthusiast, who has always been surrounded by design and amazing concepts while growing up. Having watched his father set up a very successful fashion brand, Robin was always clear that he wanted to make his own choices and never be stamped “the son of the owner.” In this episode, we reminisce about his past wedding, drinking a glass or two of Ruinart blanc de blancs and listening to him sharing the path he took from growing up in a multicultural home to becoming a true brand evangelist. He tells stories of working at the New York Stock exchange right out of university, and how he started his career in branding landing a job at Tommy Hilfiger. It was just a matter of time before Robin would make the move back to The Netherlands and join his father at Mexx, but one thing was clear, he had to come in to learn and not as the “son of..” Join us as we get to know what branding really means to Robin and how his job at Mexx was just the start of a fun and exciting journey into the Amsterdam restaurant and club scene, finally culminating in his current role as CMO and brand father of the hotel brand citizenM. This is a conversation between friends and colleagues that truly love building brands!

In the first episode of QUO's The Future of Travel series, David and Catherine speak with citizenM COO Michael Levie about how much the travel industry is likely change as a function of COVID-19. Michael ponders the ramifications of social distancing for a brand like citizenM, which has staked so much of its identity on communal spaces. And he considers the need to stand by the core of citizenM even as they adapt to what he anticipates to be a ‘new normal'.  

In deze aflevering is Casper Overbeek te gast. Hij is hoofd Customer Experience en Digital bij de vooruitstrevende hotelketen CitizenM. Casper is bevlogen als het gaat om een optimale klantbeleving, en dat is precies wat CitizenM het allerbelangrijkste vindt. Hoe zorgt hij er voor dat de keten hierin blijft innoveren? En welke veranderingen ziet hij in de hospitality branche? Een gesprek vol passie. Columnist Sanne Roemen bespreekt de zaken die haar opvielen in een lijst met 50 punten van cognitieve vooringenomenheid. Vaak herkenbaar en door het inzicht kun je er in praktijk rekening mee houden. In de Week van Wilg bespreekt Esther onder andere SyRi; een systeem van de rijksoverheid dat mogelijke bijstandssjoemelaars indexeert, en de gerechtelijke uitspraak die het koppelen van dit soort systemen beperkter toestaat. Als afsluiter ook het (onverwachte?) succes van artiesten om hun werk op Etsy te promoten via TikTok. Tijdschema: 00:01:57 Casper Overbeek, hoofd Customer Experience bij CitizenM 00:19:49 Hoe ziet een gemiddelde werkdag van Casper er uit? 00:35:11 Sanne Roemen over 50 cognitieve vooringenomenheden 00:44:06 Wilg - SyRi indexeert mogelijke bijstand-sjoemelaars 00:55:19 TikTok wordt belangrijk voor verkopen kunst via Etsy

Hans Meyer is the Co-Founder and managing director of Zoku, a re-invented apartment hotel concept located in Amsterdam with two more locations launching next year: Vienna and Copenhagen. Zoku is the future of urban living, facilitating global living and working for the independent traveling professional. Having launched in 2016 and Co-Founded by Marc Jongerius, Zoku has created a new category in the hotel industry – a home-office hybrid, with the services of a hotel and the social buzz of a thriving neighborhood. After 150 interviews, over 6000 feedback comments and 7 prototypes they created the multi-award winning Zoku Loft. As a firm believer of value creation and innovation for the international hospitality industry, Hans started the development of various new hotel concepts and business models. He is also the initial creator and a former founding partner of the award-winning citizenM hotel concept responsible for concept, creativity, design and development for this new international hotel chain. Before Zoku and HotelsAhead (which Hans founded in 2003), he worked for large international hotel chains like NH Hotels and Golden Tulip Hotels, Inns and Resorts. He has held senior corporate positions in Operations and Development, with a responsibility for projects throughout Europe, Africa, the Middle East and Central America. Hans is a mentor for the Rockstart Accelerator start-up programme, a member of the advisory board of The Hub Amsterdam and has been educated at Hotelschool The Hague and Cornell University in The United States.

Nik Ranger with Jason Barnard at Digital Elite Day 2019 Sitting in CitizenM in Shoreditch, we start talking about pizza parties. Then onto horses – should we run like a blinkered horse, and concentrate on what we are doing and focus on the finish line? Or should we look left and right at our competitors? Nik argues the latter, plus think about context and perhaps we should open our horizons by exchanging with other people. We should now be taking into account the rich elements and perhaps look at the opportunities to rank on those and leapfrog the competition (coming back yet again to the explanation Gary Illyes gave me). That means having a very good look at your competitors' content strategy, but also prioritising the pages you are aiming to rank, especially when you are working on a tight budget. We get carried away with mentions of tools: Screaming Frog, Ahrefs, SEMrush, Accuranker, Majestic, Sitebulb. Then get back on track. It turns out that when you have budget, you can perhaps be a blinkered horse. If you have limited resources, you need to pick your battles. SEMrush is great for competitor analysis and perfect for picking your battles.

Nik Ranger with Jason Barnard at Digital Elite Day 2019 Sitting in CitizenM in Shoreditch, we start talking about pizza parties. Then onto horses – should we run like a blinkered horse, and concentrate on what we are doing and focus on the finish line? Or should we look left and right at our competitors? Nik argues the latter, plus think about context and perhaps we should open our horizons by exchanging with other people. We should now be taking into account the rich elements and perhaps look at the opportunities to rank on those and leapfrog the competition (coming back yet again to the explanation Gary Illyes gave me). That means having a very good look at your competitors' content strategy, but also prioritising the pages you are aiming to rank, especially when you are working on a tight budget. We get carried away with mentions of tools: Screaming Frog, Ahrefs, SEMrush, Accuranker, Majestic, Sitebulb. Then get back on track. It turns out that when you have budget, you can perhaps be a blinkered horse. If you have limited resources, you need to pick your battles. SEMrush is great for competitor analysis and perfect for picking your battles.

Nik Ranger with Jason Barnard at Digital Elite Day 2019 Sitting in CitizenM in Shoreditch, we start talking about pizza parties. Then onto horses – should we run like a blinkered horse, and concentrate on what we are doing and focus on the finish line? Or should we look left and right at our competitors? Nik argues the latter, plus think about context and perhaps we should open our horizons by exchanging with other people. We should now be taking into account the rich elements and perhaps look at the opportunities to rank on those and leapfrog the competition (coming back yet again to the explanation Gary Illyes gave me). That means having a very good look at your competitors' content strategy, but also prioritising the pages you are aiming to rank, especially when you are working on a tight budget. We get carried away with mentions of tools: Screaming Frog, Ahrefs, SEMrush, Accuranker, Majestic, Sitebulb. Then get back on track. It turns out that when you have budget, you can perhaps be a blinkered horse. If you have limited resources, you need to pick your battles. SEMrush is great for competitor analysis and perfect for picking your battles.

Sitting in CitizenM in Shoreditch, we start talking about pizza parties. Then onto horses – should we run like a blinkered horse, and concentrate on what we are doing and focus on the finish line? Or should we look left and right at our competitors? Nik argues the latter, plus think about context and perhaps we should open our horizons by exchanging with other people. We should now be taking into account the rich elements and perhaps look at the opportunities to rank on those and leapfrog the competition (coming back yet again to the explanation Gary Illyes gave me). That means having a very good look at your competitors’ content strategy, but also prioritising the pages you are aiming to rank, especially when you are working on a tight budget. We get carried away with mentions of tools: Screaming Frog, Ahrefs, SEMrush, Accuranker, Majestic, Sitebulb. Then get back on track. It turns out that when you have budget, you can perhaps be a blinkered horse. If you have limited resources, you need to pick your battles. SEMrush is great for competitor analysis and perfect for picking your battles.

CitizenM startte met één hotel aan de rand van Schiphol en groeide uit tot een wereldwijd imperium. Niet voor niets ontving het bedrijf dit jaar een monsterinvestering van 750 miljoen euro. Hoe werken ze aan de optimale gastvrijheidsbeleving voor hun gast én waarom maken ze gebruik van castingdays in plaats van traditionele sollicitaties? We gaan in gesprek met co-fouder van citizenM: Michael Levie.   Guest-centric ‘Bij veel hotels zijn er processen ingeslopen die ervoor zorgen dat de gast niet centraal staat, terwijl dit juist het allerbelangrijkste is. Vaak is het eerste contact een administratieve taak. Op zo'n moment heeft een gast geen controle meer over zijn tijd en daar is een frequente reiziger allergisch voor. De gasten waar wij ons op richten zijn reizigers die 75 tot 100 dagen in het jaar op stap zijn, zowel zakelijk als privé. Zij zijn bekend met het verblijf in hotels en voelen zich daar comfortabel bij. Deze reiziger vraagt zich af waarom ze in de rij moet staan en wil een efficiënte kamer zonder tierelantijntjes, maar wel met een kingsize bed, een regendouche en gigantische goede wifi-verbinding. Zij vinden het heerlijk om beneden in de livingroom te zitten in plaats van in hun uppie plaats te nemen in een restaurant of lobby van een hotel. Co-working en co-living is een trend waar wij op inspelen en wij hebben ons concept aangepast aan de wensen van de frequente reiziger.'   Ambassadors en castingdays ‘We hebben een workshop-programma van ongeveer vier uur waarin onze sollicitanten samen moeten werken. Wij observeren de verschillende activiteiten waar ze aan deelnemen. Ze participeren in verschillende sociale settings waarbij je de verschillende karaktereigenschappen op een natuurlijke manier naar boven ziet komen. Op deze manier ontdek je snel welke mensen goed gaan functioneren in onze cultuur. Zij zijn spontaan en hebben op een natuurlijke manier contact met onze gast. Onze medewerkers zijn ambassadors van onze bedrijf en zijn eindverantwoordelijk voor de service en het ontvangen van de gast ‘in hun eigen huis.'   Nieuwsgierig naar de visie van Levie op het in eigendom hebben van ontroerend goed als hotelier en zijn verhaal over de start van citizenM? Bekijk de hele aflevering!

CitizenM startte met één hotel aan de rand van Schiphol en groeide uit tot een wereldwijd imperium. Niet voor niets ontving het bedrijf dit jaar een monsterinvestering van 750 miljoen euro. Hoe werken ze aan de optimale gastvrijheidsbeleving voor hun gast én waarom maken ze gebruik van castingdays in plaats van traditionele sollicitaties? We gaan in gesprek met co-fouder van citizenM: Michael Levie. Guest-centric‘Bij veel hotels zijn er processen ingeslopen die ervoor zorgen dat de gast niet centraal staat, terwijl dit juist het allerbelangrijkste is. Vaak is het eerste contact een administratieve taak. Op zo’n moment heeft een gast geen controle meer over zijn tijd en daar is een frequente reiziger allergisch voor. De gasten waar wij ons op richten zijn reizigers die 75 tot 100 dagen in het jaar op stap zijn, zowel zakelijk als privé. Zij zijn bekend met het verblijf in hotels en voelen zich daar comfortabel bij. Deze reiziger vraagt zich af waarom ze in de rij moet staan en wil een efficiënte kamer zonder tierelantijntjes, maar wel met een kingsize bed, een regendouche en gigantische goede wifi-verbinding. Zij vinden het heerlijk om beneden in de livingroom te zitten in plaats van in hun uppie plaats te nemen in een restaurant of lobby van een hotel. Co-working en co-living is een trend waar wij op inspelen en wij hebben ons concept aangepast aan de wensen van de frequente reiziger.’ Ambassadors en castingdays‘We hebben een workshop-programma van ongeveer vier uur waarin onze sollicitanten samen moeten werken. Wij observeren de verschillende activiteiten waar ze aan deelnemen. Ze participeren in verschillende sociale settings waarbij je de verschillende karaktereigenschappen op een natuurlijke manier naar boven ziet komen. Op deze manier ontdek je snel welke mensen goed gaan functioneren in onze cultuur. Zij zijn spontaan en hebben op een natuurlijke manier contact met onze gast. Onze medewerkers zijn ambassadors van onze bedrijf en zijn eindverantwoordelijk voor de service en het ontvangen van de gast ‘in hun eigen huis.’ Nieuwsgierig naar de visie van Levie op het in eigendom hebben van ontroerend goed als hotelier en zijn verhaal over de start van citizenM? Bekijk de hele aflevering!

What a €750m investment from Singapore will mean to CitizenM; why Ireland's hotel market still has room to grow, despite some fearing parts of the Irish property market are overheating; and what Google is up to, as it adds home rental search to its hotel listings

Think St. George home values are high? Wait until you see what it costs to live in Manhattan. As you can see in the video above, I am halfway up the citizenM hotel in the heart of Times Square in Manhattan, and this is the perfect spot to talk a little bit about real estate prices back in St. George. About four or five weeks ago, St. George was named as the fastest-growing metro in the entire country. Two weeks after that, The Daily Spectrum published an article stating that southern Utah homeowners were being priced out of the St. George real estate market. That is not untrue—the average home price in St. George has increased $110,000 since 2013. However, take this into consideration: I learned today that here in Manhattan there’s a brand-new building right next to the World Trade Center Observatory whose available penthouses are listed at $4 million. Learning this, I decided to do some further research about Manhattan real estate prices on Trulia. A 500- to 600-square foot studio apartment costs around $750,000 here. A 5-bedroom, 3,800 square foot apartment costs about $9.5 million. “We have it pretty darn good in Utah’s Dixie.” My point is this: Real estate values are relative to your market. In every market right now, the tide is high. When the tide is high, all boats float. If you thought the situation was bad in St. George, imagine what you would have to pay to live here in Manhattan. The average sale price in St. George is $300,000 right now, which is still within reasonable range. We still need our wages to go up, but remember—we have it pretty darn good in Utah’s Dixie. Get a computerized estimate of what your home might sell for in about 60 seconds right here. If you’d like us to create a detailed market analysis for you we’d be happy to! Free of charge of course. Just give us a ring at 435-215-4533 or send me an email. As always, if you have any questions about our St. George market or you’re thinking of buying or selling a home soon, please reach out to me. I would love to help you.

Takramの佐々木がサービスデザインの基礎について語るシリーズの第3回。今回は聞き手のTakramの渡邉が、ロンドン滞在中に宿泊したのcitizenMホテルの宿泊体験を中心に、カスタマージャーニーや、デザインアバターの役割、重要性について触れます。

Apologies for this show being later than usual - we always try and go live on a Sunday. However, illness got in the way and now we aren't so nasally and full of phlegm we are able to get behind microphones and record this weeks show, episode 10. We talk about living for today, our trademark hotel penis makes a re-appearance (yes you read that correctly and if you haven't tuned in before all will be revealed). Come back next week for episode 11.

​Yinka Ilori is a London based designer. He specialises in up-cycling vintage furniture, inspired by the traditional Nigerian parables and African fabrics that surrounded him as child. This past September, he create a colourful playground outside the CitizenM hotel in Shoreditch, the hotel group of which Robin Chadha is the Chief Marketing Officer. Together, they discuss what India and Nigeria have in common when it comes to design, and why it's so rare for adults to think about ‘play.​'

Against the backdrop of Airbnb, citizenM has come to the fore as a boutique hotel for the modern mobile citizen. Born out of the frustration of the fashion traveller, this startup hotel deploys user centered design to solve for modern luxury. 12 hotels later, 40% repeat business and artwork such as Andy Warhol casually placed around the sites, citizenM is a fresh burst in the hotel industry.

Takramの佐々木がサービスデザインの基礎について語るシリーズの第２回。第1回の歴史・概要編に続き、今回はカスタマージャーニーマップについて語ります。「実は日本のサービスデザインの起源は『茶の湯』なのではないか」という大胆な仮説も飛び出します。ロンドンのcitizenMホテルの宿泊体験にも触れます。聞き手はTakramの渡邉。