Podcasts about dorchester collection

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share insights into what they call their "Golden Profiles" and how it enables their hotels to operate with excellence.Understanding the "Golden Profile" - Learn what this is and how it helps Dorchester Collection cater to each guest's individuality and needs.Technology as an Enabler - Discover how Helen and Eugenio view technology as a tool to enhance the guest experience.Structuring for Seamless Service - Find out how Dorchester Collection restructured its front office teams into guest experience teams to ensure a seamless stay for guests.The Role of Researchers - Learn how this new role was created to better understand and cater to guests' needs.Real-life Example of Personalized Service - Hear a real-life example of how personalized service is delivered.Meeting Emotional Needs - Learn about the importance of addressing guests' emotional needs and reducing stress through personalized service.Vision and Strategy - Explore how the vision and strategy of Dorchester Collection drives the company's use of technology.New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Dorchester Collection joint CEOs Helen Smith and Eugenio Pirri share heartwarming stories that illustrate the power of exceptional hospitality and how it can elevate guest experiences.This episode is sponsored by Revenue Analytics. Listen to my conversation with Dax Cross on how centralizing revenue management enables the next wave of innovation.New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share their unique approach to balancing the individuality of legendary properties with building a cohesive family of brands.The concept of the "Golden Thread": Learn how Dorchester Collection maintains the unique identities of its properties while creating a unified brand experience.Guest-centric approach: Discover the importance of putting the guest at the center of everything they do and how it shapes their service.Working with an anthropologist: Understand how hiring an anthropologist helped Dorchester Collection identify the emotional needs of travelers and improve guest and employee engagement.Building brand confidence: Hear about the shift towards making guests feel comfortable without over-marketing and how it enhances the guest experience.Balancing operational excellence with local nuances: Explore how Dorchester Collection introduces standards while catering to the unique aspects of each property.Brand school: Learn about the Dorchester Collection brand school initiative and its impact on employee retention and engagement.Defining and living the company culture: Get insights into how Dorchester Collection defines its culture through values and the decisions employees make daily.This episode is sponsored by Revenue Analytics. Listen to my conversation with Dax Cross on how centralizing revenue management enables the next wave of innovation.New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Helen Smith and Eugenio Pirri, joint CEOs of Dorchester Collection, share their experiences and insights on co-leading a luxury hotel management company.The benefits of joint leadership (01:18) - Helen and Eugenio discuss how sharing the CEO role alleviates pressure and allows for idea exchange and mutual support.Clear division of responsibilities (03:10) - They explain how they divided their roles based on their strengths, with Helen focusing on sales, marketing, and brand vision, and Eugenio on people, culture, and operations.Maintaining a productive working relationship (04:17) - The co-CEOs talk about their strategies for effective communication, including regular visits to hotels, daily interactions, and monthly calls with general managers.Recent achievements and projects (06:41) - Helen and Eugenio highlight their seamless transition into the co-CEO roles and their pride in opening The Lana in Dubai, the first purpose-built hotel by Dorchester Collection.This episode is sponsored by Revenue Analytics. Listen to my conversation with Dax Cross on how centralizing revenue management enables the next wave of innovation.New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This Episode was recorded live with video. The video is available on https://youtu.be/snhZcesC4acPete Halvorsen, Photographer Born in Northern California, Pete originally moved south to pursue acting and film before transitioning to photography. Since then, his global travels have been shaping his eye and helping him understand how his photography changes to embrace a story. These experiences blend with the familiar cadence of the ocean to help Pete capture life's natural motion in a still image without losing the ebb and flow of that energy. Pete's photographs move the viewer into the moment, allowing the story within the frame to expand and play out as though it were actually in motion.Combining art with this new social media commerce Pete has been able to work on international campaigns for brands such as Leica, Four Seasons, The Dorchester Collection, Acura, Toyota, LuluLemon, GAP, Birdwell, SKYY Vodka, Pacifico, Coffee Bean & Tea Leaf, Baume & Mercier, and HODINKEE.Pete and his work have been featured by the likes of GQ, The Getty Museum, Travel + Leisure, ABC's Nightline, Good Morning America, Elle Magazine, InStyle, Details Magazine, NY Times, and the Los Angeles Times.When he's not running to catch a flight he can be found enjoying Southern California life with his wife and 2 kids.

Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share his process of developing new hospitality concepts that not only capture attention now but also stand the test of time.Listeners will learn about:The importance of understanding and integrating into the local market to ensure a concept's success.Strategies for identifying and addressing the specific needs and pain points of customers in a given area.The innovative approach of offering unique selling points (USPs), such as the example of a London bakery specializing in breads from around the world.Crafting a compelling story and emotional connection to engage and hook customers.The significance of clarity in concept messaging and the "six-year-old test."Creating memorable moments within the customer experience that encourage social media sharing and repeat visits.The pitfalls of following design and architecture trends and the value of authenticity and relevance to the location.Whether you're a seasoned hospitality professional or just starting out, this episode is packed with actionable insights to help you build a concept that resonates with customers and thrives over time. You may also enjoy our other episode with Scot: F&B: Top Mistakes & Biggest OpportunitiesMusic by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share actionable insights for hospitality providers looking to elevate their food and beverage programs. Listen now to learn:Common Pitfalls: Learn where many hoteliers go wrong with their F&B offerings and how to avoid them.Excellence in F&B: Uncover what truly exceptional F&B looks like and the mindset shift required to achieve it.Revenue Growth: Explore how a thriving F&B service can not only become a revenue center but also drive room sales and overall hotel profitability.Local Community Engagement: Gain strategies for making your hotel restaurant a neighborhood favorite, ensuring a steady flow of local patrons.Digital Innovation: Find out how to enhance the guest experience and boost revenue with digital tools.Maximizing Space: Get inspired by creative ways to transform underutilized hotel spaces into revenue-generating or experiential hotspots.Whether you're a seasoned hotelier or new to the industry, this episode offers valuable lessons on creating a vibrant, profitable F&B environment that guests and locals will love. Related post: 3 opportunities for hoteliers with F&BIf you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

François Delahaye, as COO of the Dorchester Collection, has French savoir-faire that always includes fashion and food

On this week's Eye on Travel Podcast with Peter Greenberg, Peter sits down with some global superstar hotel executives to discuss the current state of the hotel business, ranging from near historic high hotel rates, service and design challenges, and how to pursue excellence in the disrupted world of 2024. Peter chats with Francois Delahaye - COO of The Dorchester Collection, CEO of Preferred Hotels & Resorts Lindsey Ueberroth, and André P Gerondeau - COO of Melia Hotels.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On this week's Eye on Travel Podcast with Peter Greenberg, Peter sits down with some global superstar hotel executives to discuss the current state of the hotel business, ranging from near historic high hotel rates, service and design challenges, and how to pursue excellence in the disrupted world of 2024. Peter chats with Francois Delahaye - COO of The Dorchester Collection, CEO of Preferred Hotels & Resorts Lindsey Ueberroth, and André P Gerondeau - COO of Melia Hotels.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode Justine interviews the legend that is Wolfgang Puck as he shares about his 29 years of catering the Oscars and so much more. A name that is synonymous with the best of restaurant hospitality and the ultimate in all aspects of the culinary arts. The famed 2-Michelin star chef has built a brand encompassing three companies. Puck is also more widely known of late as the official chef catering for the Governors Ball, the Academy Award's post-Oscars celebration, which he has been doing for 29 years.Puck began cooking as a child, at his mother's side. She was a chef in the Austrian town where he was born, and with her encouragement, Wolfgang started his formal training at fourteen years of age. As a young chef he worked in some of France's greatest restaurants, including Maxim's in Paris, the Hotel de Paris in Monaco, and the Michelin 3-starred L'Oustau de Baumanière in Provence.In 1975, Wolfgang went to Los Angeles and very quickly garnered the attention of the Hollywood elite as chef of Ma Maison in West Hollywood. His dynamic personality and culinary brilliance that bridged tradition and invention made Ma Maison a magnet for the rich and famous, with Wolfgang as the star attraction.From Ma Maison, Wolfgang went on to create his first flagship restaurant, Spago, originally located in West Hollywood on the Sunset Strip. From its opening day in 1982, Spago was an instant success and culinary phenomenon. His early signature dishes, such as haute cuisine pizzas topped with smoked salmon and caviar, and Sonoma baby lamb with braised greens and rosemary, put him and Spago on the gourmet map, not just in Los Angeles but throughout the world. Puck has gone on to open a cult of hugely successful restaurants across the globe and in September 2011, Puck opened his first European venture, CUT in London at the new 45 Park Lane from The Dorchester Collection.He is the only chef to have won the Outstanding Chef of the Year Award multiple times.Instagram: @wolfgangpuck and @45parklane and @spagobhWebsite: CUT, London and Wolfgang PuckThank you for listening. Subscribe now so you don't miss an episode.You can follow mymuybueno on Instagram to stay updated in all going on, now in it's eleventh year and all Justine's restaurant visits and reviews too.And mymuybueno Chefs Instagram – our culinary community.Use our hashtag when posting your best dishes and when searching for inspiration #mymuybuenochefs#mymuybueno #mymuybuenochefs #mymuybuenochefsgetpersonal #eatlivelearn Hosted on Acast. See acast.com/privacy for more information.

Nihar Bobba hosts Khalid Meniri, Co-Founder and CEO of Selfbook, a fintech startup bringing modern payments innovation to the world of hospitality. Prior to Selfbook, Khalid built and ran a digital agency, Six, where he and his team combined data architecture, e-commerce infrastructure and digital design expertise to serve clients such as Net-a-Porter, Unilever and Hearst. Today, Selfbook partners with hospitality groups such as Dorchester Collection, Oetker Collection and Auberge Resorts Collection, and includes investors such as Amex Ventures, Tiger Global, Starwood's Barry Sternlicht and Better Tomorrow Ventures. In this episode, you will hear about: - Khalid's journey to America - Why frictionless payments is so important for hospitality - What's next for Selfbook - What Khalid's excited about in Fintech

Joining me on today's episode are Coworth Park's executive chef, Adam Smith, and Director of Food and Beverage, Jonathan Ellson. Adam grew up in Birmingham, starting his culinary career as a pot wash at his local pub aged just 13. After joining The Ritz in 2004, he rose up the ranks and won numerous awards including the Roux Scholarship in 2012. Three years at The Devonshire Arms followed before Adam joined The Dorchester Collection's only county house hotel, Coworth Park in 2016. The following year he was named Master of Culinary Arts – the UK's highest culinary and hospitality honour.Jonathan started his wine career at Majestic, where he undertook his WSET Diploma before joining Virginia Water-based independent wine retailer and restaurant, The Wine Circle. He began his journey at Coworth Park as head sommelier in 2015 and now oversees the entire food and beverage operation at the hotel alongside Adam and general manager Zoe Jenkins. Adam and Jonathan have worked closely together on the launch of Coworth Park's latest restaurant concept, Woven by Adam Smith, which opened last September with an English-focused wine list and was recently awarded a Michelin star. To find out more visit dorchestercollection.comThis episode of The English Wine Diaries is sponsored by Wickhams, The Great British Wine Merchant. Visit wickhamwine.co.uk to see their award-winning range of English wine with free deliver on orders over £40.Thanks for listening to The English Wine Diaries. If you enjoyed the podcast then please leave a rating or review, it helps boost our ratings and makes it easier for other people to find us. To find out who will be joining me next on the English Wine Diaries, follow @theenglishwinediaries on Instagram and for more regular English wine news and reviews, sign up to our newsletter at thesouthernquarter.co.uk.

Francois Delahaye is one of the most lauded and respected identities within the luxury hotel industry globally. Based in Paris, he is Chief Operating Officer of the Dorchester Collection, and he has been at Dorchester Collections for more than 23 years, and started as General Manager of the prestigious Hôtel Plaza Athénée in Paris in 1999. Mr Delahaye has been at the forefront of growing and steering the extraordinary ten properties within the prestigious Dorchester Collection Hotel Group into the global luxury leaders they are today. With a reputation in the industry as professional, passionate and committed to the world of luxury hotels, here Mr Delahaye opens up in this candid conversation about his incredible career in luxury hotels, the lucky breaks he has experienced along the way and how things are changing at the top end of luxury travel globally. He talks to Renae about the significant changes the European hotel industry has undergone in recent years, the changes ahead and shares some of his most intimate moments in the business, including his celebrity encounter at The Dorchester Collection's Beverly Hills Hotel at breakfast with Tom Cruise when he did not recognise him, his work with royalty almost from the moment he started in hospitality and his mum, who he credits for his career.

In this entertaining review of the stately and luxurious Principe Di Savoia Milano, we go inside the Dorchester Collection's fabulous luxury five-star hotel in Milan to explore the facilities, interiors and luxury as well as the history of this elegant, exceptional hotel. From exceptional service to Italian charm throughout any stay, this really is a true luxury five-star hotel stay. Run by the endearing Hotel General Manager Ezio Indiani it is located in a quiet part of Milan but still walking distance to the heart of the shopping area. There are superb wellness facilities including a pool, extensive gym and exceptional staff within the spa. Rooms are spacious and luxurious, and the restaurant is fabulous. For more luxury travel, go to: www.renaesworld.com.au For more on the Dorchester Collection: https://www.dorchestercollection.com/en/

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he explains how their training academy came to be.Follow Eugenio on LinkedInLearn more about the Dorchester Collection AcademyLearn more about Dorchester CollectionWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Richard Alexander, general manager of The Lana-Dorchester Collection in Dubai, talks with James Shillinglaw of Insider Travel Report about his new luxury hotel and residences, the first Dorchester Collection in the Middle East. Interviewed on the rooftop of the still-under-construction property, Alexander details the rooms and suites, the restaurants and bars, the pools and spa, and the location of this groundbreaking hotel. For more information, visit www.dorchestercollection.com/en/dubai/the-lana. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares how the vision behind Dorchester's culture was developed.Follow Eugenio on LinkedInLearn more about Dorchester CollectionWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares why he's focused on culture - and what creates culture.Follow Eugenio on LinkedInLearn more about Dorchester CollectionWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Luca Virgilio, general manager of The Dorchester, talks with James Shillinglaw about how his classic London luxury hotel has been completely renovated, with new rooms, public spaces and dining outlets. It's a whole new world for a property steeped in the history of the city and the flagship of the Dorchester Collection. This is part of our coverage of ILTM Cannes, the luxury travel show held Dec. 4-8, 2022 in France. For more information, visit www.dorchestercollection.com.  If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Francois Delahaye, chief operating officer of the Dorchester Collection, talks with James Shillinglaw of Insider Travel Report about what's happening at the group's collection of luxury properties located in London, Paris, Los Angeles, Milan, Rome and Los Angeles, and the newest hotels in Dubai and Japan. Delahaye describes The Dorchester, the renovated marquee property, as well as what's new at the famed Le Meurice and Hotel Plaza Athenee in Paris. For more information, visit www.dorchestercollection.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

This is our CHRISTMAS SPECIAL podcast - the last of the year and I have gathered two good friends - Martin and Jay of Martin Hulbert Design. We met at the Dorchester Collection's country outpost, Coworth Park in Ascot. Martin Hulbert Design has been instrumental in its rebirth from a dilapidated private house to a sumptuous hotel and polo venue. Their most recent tweaking has been to the Adam Smith restaurant, Woven, which is pure MHD - a cosy and imaginative interior with original artwork and clever lighting. Martin and Jay share stories of creating the interior from finding a paper-maché sculptor for serving tables, to the carrot and turnip-strewn plaster-cast artwork (which involved a trip to the local vegetable market). Tune in for more and Happy Christmas to all. Thank you for your support for The House Guest podcast and we look forward to being back next year with a starry array of guests.

In this entertaining interview with the endearing Hotel GM Ezio Indiani of the stately and luxurious Principe De Savoia Milano, we go inside the Dorchester Collection's fabulous luxury five star hotel to hear the celebrity stories, as well as the history of this elegant, exceptional hotel. Indiani is recognised world-wide as a leading figure in luxury hotel management, and here he shares his personal favourite bars and restaurants in Milan, as well as his own connection to the hotel, which he joined 2005, and to The Dorchester Collection. Indiani takes us on a historical and fascinating journey though Milan including the financial history and current commercial status of this Italian city and the Lombardi region it sits in, which that make it one of the wealthiest in the whole of Europe. He talks about the celebrities who have stayed with him including Margaret Thatcher and rock stars who left damage bills. He also talks about his own wellness routine, and how as an Italian he is conscious of his own love of food and the importance of ensuring he eats in a balanced way with boundaries to ensure he doesn't gain any weight. Indiani has taken the hotel to number one in Milan, and opens up about his plans to expand it and take it to even great heights in the near future. For more luxury travel, go to: www.renaesworld.com.au For more on the Dorchester Collection: https://www.dorchestercollection.com/en/

In this entertaining interview with the endearing Hotel GM Ezio Indiani of the stately and luxurious Principe De Savoia Milano, we go inside the Dorchester Collection's fabulous luxury five star hotel to hear the celebrity stories, as well as the history of this elegant, exceptional hotel. Indiani is recognised world-wide as a leading figure in luxury hotel management, and here he shares his personal favourite bars and restaurants in Milan, as well as his own connection to the hotel, which he joined 2005, and to The Dorchester Collection. Indiani takes us on a historical and fascinating journey though Milan including the financial history and current commercial status of this Italian city and the Lombardi region it sits in, which that make it one of the wealthiest in the whole of Europe. He talks about the celebrities who have stayed with him including Margaret Thatcher and rock stars who left damage bills. He also talks about his own wellness routine, and how as an Italian he is conscious of his own love of food and the importance of ensuring he eats in a balanced way with boundaries to ensure he doesn't gain any weight. Indiani has taken the hotel to number one in Milan, and opens up about his plans to expand it and take it to even great heights in the near future. For more luxury travel, go to: www.renaesworld.com.au For more on the Dorchester Collection: https://www.dorchestercollection.com/en/ Listen on: Spotify: https://open.spotify.com/show/7kciRY8... Apple Podcasts: https://podcasts.apple.com/us/podcast...

With over fifty restaurants, multiple Michelin stars and innumerable celebrity fans, Wolfgang Puck is one of the world's most famous chefs and global restauranteurs. Born in Austria, he began cooking alongside his mother who was a chef, before starting his formal chef training at just 14 years old, quickly going on to cook at some of France's best restaurants. But, it wasn't an easy childhood, and Wolfgang is incredibly honest about the abusive relationship he had to endure with his step father at home, and how that has shaped who he is today, and where he still can't bring himself to travel to as a result.It was far away from Austria, in Los Angeles, California, where Wolfgang really made a name for himself, garnering the attention of the Hollywood elite, arguably becoming the world's first ‘celebrity chef' and spearheading a revolution of Californian cuisine with his flagship restaurant, Spago. For over thirty years he has also been the official caterer of the Oscars, lining the stomachs of every gong hungry nominee, and he was even awarded his own star on the Hollywood Walk of Fame. When you have global restaurant empire like Wolfgang you spend a lot of time travelling, and this episode takes us to some fabulous locations all over the world from Sardinia to Mexico, Capri to Japan.Destination Recap:45 Park Lane, London, England Spago, Beverly Hills, Los Angeles, USAAustriaColchester, Essex, EnglandVillach, AustriaArlberg, Austria Park City, Utah, USAL'Oustau de Baumanière, Provence, France SardiniaCala di Volpe, Sardinia Bonifacio, CorsicaCabo San Lucas, MexicoMontage Los Cabos, Mexico Rosewood Miramar Beach, Montecito, California, USACapri, Italy Quattro Passi Restaurant, Italy Budapest, Hungary Viva Mayr, AustriaJapanNile Cruise, Egypt UgandaIf you'd like to experience Wolfgang's cuisine, then you should check out the new outdoor dining terrace of CUT at 45 Park Lane hotel, part of the Dorchester Collection in London, which is open for lunch and dinner. With thanks to…Citalia - Discover the real Italy with Citalia, the UK's leading Italian holiday specialists. Let the Italy Experts craft the perfect holiday for you and experience Italy like a Citalian.Thanks so much for listening.If you want to be the first to find out who's joining me on next week's episode come and follow me on Instagram, I'm @hollyrubenstein and I'd love to hear from you. If you can't wait til then, remember there's the first seven seasons to catch up on - that's over 85 episodes. Hosted on Acast. See acast.com/privacy for more information.

Eugenio shares his career in HR that has included his move from CHRO to COO at The Dorchester Collection. Advocating that doing the right thing is the essence of HR leadership, Eugenio discusses its importance even when you're doing work that's continually challenged, and shares thoughts on the changing role descriptions for HR professionals – why this is a good thing and the opportunities it brings. Providing examples such as how to support managers with all the changes taking place, Eugenio provides guidance on asking the right questions rather than having all the answers, and calls on everyone in HR to take more risks. Here's a snapshot of a few things we talked about: [2:00] From CHRO to COO – logical career progression [4:00] Doing the right thing, including when you're challenged [11:00] Changing the HR job description [17:00] Human rights, employment law and inclusion [24:00] The shift in how we learn and continuous development [31:00] Taking risks and not being afraid to change How HR Leaders Change the World - Live! Have you heard the exciting news?! With huge thanks to you for the 5 star reviews and wonderful feedback, we're launching our first one day conference, How HR Leaders Change the World - Live!  As well as learning from inspiring HR Leaders on how your strategic, commercial HR work is also creating change and delivering ESG goals, you'll be able to discuss ideas, challenges, co-create best practice with your peer and... there's more... We're utterly thrilled to announce that our special guest, presenting a galvanising keynote, is the amazing Erin Brockovich!  In her inspiring session you'll hear Erin share her experience and advice on how you too can harness the power of your role to create positive social change. It's on 16th November 2022, at Linklaters, London.  Don't delay - we'll be in a big auditorium, but we know we won't be able to fit everyone that wants to come... so visit our website today to grab your seat before tickets sell out! It's set to be the most inspiring, changemaking, HR event ever, and we can't wait to see you there! 

Kayleigh Wiltshire, Global Learning and Development Manager at the Dorchester Collection came by on the show and discussed the importance of learning and development in hospitality, as the whole industry is facing massive staff shortage. Coming from a background of health science and nutrition we talked about her journey into hospitality and Dorchester in particular, and how the job's demands, requirements and preferences have changed over the last years in the industry. Also on the menu are topics such as the impact of Covid-19 on human resources, the importance of mentoring, coaching and what difference a positive company culture can make. Enjoy the show!

HR magazine editor Jo Gallacher talks to HRMI 2021's #1 Practitioner Eugenio Pirri about how organisations can communicate their purpose to employees, and the importance of dialogue.Genio, chief culture and operations executive for luxury hotels group The Dorchester Collection, speaks about how to empower staff, getting the tone right, and listening to and working on feedback.Plus: Genio reveals a hiring horror story... stay tuned.Check out hrmagazine.co.uk for daily news, blogs and forums, research, new thinking and best practice. Follow us on Twitter at @hrmagazine and LinkedIn @hr-magazineuk 

The Dorchester Group's Julia Record was last year named in as one of the top 50 "Most Influential People in the British Luxury Sector'" by Walpole, who are the official body for over 250 of the UK's luxury brands. She was also named as a "story teller" in Walpole's power list. Julia is the Global Director of Communications and Partnerships for Dorchester Collection, a position she has held for over a decade, and she has over 30 years communication experience, including time in Asia. She launched One&Only Resorts, and headed world wide communications for Shangri-La Hotels and Resorts, The Savoy Group and Thistle Hotels. Here she speaks to Renae from The Dorchester in London which is about to undergo a major renovation. For more luxury travel insights, go to www.renaesworld.com.au Listen on: Spotify: https://open.spotify.com/show/7kciRY8... Apple Podcasts: https://podcasts.apple.com/us/podcast... Follow our socials: Instagram: https://www.instagram.com/renaesworld... Website: https://renaesworld.com.au/ Facebook: https://www.facebook.com/renaesworldaus/

The Dorchester Group's Julia Record is the first in our Platinum Collection Series, and was last year named in as one of the top 50 "Most Influential People in the British Luxury Sector'" by Walpole, who are the official body for over 250 of the UK's luxury brands. She was also named as a "story teller" in Walpole's power list. Julia is the Global Director of Communications and Partnerships for Dorchester Collection, a position she has held for over a decade, and she has over 30 years communication experience, including time in Asia. She launched One&Only Resorts, and headed world wide communications for Shangri-La Hotels and Resorts, The Savoy Group and Thistle Hotels. This is a promo of when she speaks to Renae from The Dorchester in London which is about to undergo a major renovation. For more luxury travel insights, go to www.renaesworld.com.au Listen on: Spotify: https://open.spotify.com/show/7kciRY8... Apple Podcasts: https://podcasts.apple.com/us/podcast... Follow our socials: Instagram: https://www.instagram.com/renaesworld... Website: https://renaesworld.com.au/ Facebook: https://www.facebook.com/renaesworldaus/

Hotel Eden, Rome GM, Luca Virgilio is a charismatic and passionate Italian, and here takes us on an insider's tour of Rome and of the incredibly historic and stately Hotel Eden, from The Dorchester Collection. He reveals the insider restaurants in Rome locals flock to, why Italians drink coffee standing up - and why they don't drink milk in their coffee after lunch. He even reveals why he believes Italians are so successful in the luxury sphere across so many industries including fashion, fragrance, food, hotels and more. He has enjoyed a leading career in high-end hotels across Europe for over 25 years, having worked at Hotel Metropole in Monte Carlo, Hotel Carlton Baglioni, Milan as well as Hotel des Bergues in Geneva.

Francois Delhaye, chief operating officer for Dorchester Collection, talks with James Shillinglaw of Insider Travel Report at ILTM Cannes last month about his group of 10 luxury hotels in London, Paris, Los Angeles, Milan, Rome and soon Dubai. Delhaye gives an update on Dorchester Collection's Paris properties, which he directly oversees, but also details the upcoming renovations of The Dorchester itself, as well as the opening this year of The Lana in Dubai. For more information, visit www.dorchestercollection.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

This week's Eye on Travel Podcast with Peter Greenberg covers how the tourism industry is coping among staff shortages and an increase in customer demands, a unique French airline, and how the Paris culinary scene has changed amid the pandemic with Chief Operating Officer of the Dorchester Collection and General Manager of the Plaza Athenee Francois Delahaye, CEO of French Bee Marc Rochet, and Author of My Place at the Table Alexander Lobrano.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week's Eye on Travel Podcast with Peter Greenberg covers how the tourism industry is coping among staff shortages and an increase in customer demands, a unique French airline, and how the Paris culinary scene has changed amid the pandemic with Chief Operating Officer of the Dorchester Collection and General Manager of the Plaza Athenee Francois Delahaye, CEO of French Bee Marc Rochet, and Author of My Place at the Table Alexander Lobrano.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What can luxury travelers expect when arriving at a high-end hotel in the current situation and how has service delivery changed? How do hotels communicate what is open or what is not available at a hotel or resort at the moment? What are hotel policies on testing and local restrictions? We find out all that and more from this panel of luxury hotel experts. Moderated by Peter Bates, president of Strategic Vision Inc., the panel includes Chris Gabaldon, senior vice president-luxury brands for Marriott International; Anna Nash, chief marketing officer for Aman; Filip Boyen, CEO of Forbes Travel Guide; and Helen Smith, chief customer experience officer for the Dorchester Collection. This discussion was originally posted as part of our Virtual Vacation Events-New Age of Luxury virtual show. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

Hotel Eden, Rome GM, Luca Virgilio takes us on an insider's tour of Rome and of his hotel, The historic and stately Hotel Eden, from The prestigious Dorchester Collection. He reveals the best restaurants in Rome for locals, why Italians drink coffee standing up - and why they don't drink milk in their coffee after lunch. He has enjoyed a career in high-end hotels across Europe for over 25 years, having worked at Hotel Metropole in Monte Carlo, and Hoel Carlton Baglioni, Milan.

Inside one of the world's most opulent and upscale five star Palace Hotels, Hôtel Plaza Athénée from The Dorchester Collection. Travel journalist Renae Leith-Manos talks through the intimate details and little known secrets of what it is actually like to stay at one of Paris' greatest hotels, Hôtel Plaza Athénée. Imagery courtesy of The Dorchester Collection, Sex And The City Imagery from Instagram and You Tube, Courtesy of HBO. Edited and Produced by Claudia Remedios.

Helen Smith, chief customer experience officer for Dorchester Collection, talks with Peter Bates, president and founder of Strategic Vision Inc., about the London luxury hotel scene as the U.K. emerges from the pandemic, what the outlook is for luxury travel in the future, and how London hotels have adjusted to the new demands of the pandemic. It's all part of a conference being held this week by London hoteliers and high-end destination management company Noteworthy hosting top Virtuoso travel advisors. For more information, visit www.dorchestercollection.com,  www.strategicvision.organd www.virtuoso.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

Listen to Steven Boggs, Director of Global Guest Relations - as we talk about the iconic The Beverly Hills Hotel, Dorchester Collection. Book with your Travelcall, Goldman Travel and The Cruise Centre by Travel advisor today.

 Eat's Business #20Dans ce nouvel épisode de Eat's Business, la revue de presse du Business de la Bouffe, Olivier Frey et Daniel Coutinho reviennent sur la montée en force des climatariens, le départ d'Alain Ducasse du Plaza Athénée et un compte Twitter qui propose des repas à 1 euro.Dans cet épisode, sont aussi évoqués l'étiquetage d'un score carbone, la nouvelle série d'alimentation Netflix et le regain de consommation des œufs par les Français.Un nouveau régime alimentaire : les climatariensNew York Times, The Rise of the Climatarian, 20/05/2021Focus sur une nouvelle catégorie de consommateurs : les climatariens (un terme qui est apparu pour la première fois en 2015 dans un article du New York Times). Il s’agit de consommateurs qui mangent des aliments en tenant compte de leur empreinte carbone et de leur niveau d'émission. Ainsi, ils s'en tiennent aux fruits et légumes de saison produits dans leur région, évitent la viande provenant d'élevages industriels (ils ne sont donc pas végétariens mais privilégient plutôt l’agneau et le poulet plutôt que le boeuf) et recherchent des ingrédients locaux parce qu'ils ont une empreinte carbone plus faible.Pour faire leurs choix, les climatariens peuvent même s’appuyer sur une appli spécialement conçue pour eux : Kuri, qui propose des recettes climatariennes. Aux Etats-Unis, des chaînes de restaurants fast-casual comme Just Salad ou Chipotle, marquent sur leurs menus les articles qui s'inscrivent dans ce régime (voir par exemple ici et ici).Il existe également des marques qui se disent respectueuses du climat, comme Moonshot, qui fabrique une gamme de crackers à partir d'ingrédients cultivés de manière régénérative et qui met en avant son bilan carbone neutre. L’entreprise a même lancé Planet FWD, qui vend un "logiciel de durabilité" pour aider les autres entreprises alimentaires à calculer l'impact environnemental de leurs produits.Bientôt un score carbone affiché sur les aliments ?Food Navigator, “Carbon score is the next big thing,” predicts CGC co-head, industry experts gathered by FoodBytes!, 13/05/2021Selon des experts réunis par FoodBytes ! lors d'une récente table ronde sur la transparence dans la chaîne d'approvisionnement, l'étiquetage carbone pour les aliments et les boissons pourrait arriver plus vite que prévu et pourrait même bientôt avoir plus d'influence sur les consommateurs que d'autres certifications populaires.Les acteurs présents ont tout d’abord fait le constat d’un trop plein de certifications et de logos en tout genre sur les produits agroalimentaires, avec parfois jusqu’à “quatre ou cinq certifications différentes”.Mais selon Ben Fishman, codirecteur de CGC Ventures, “le score carbone est la prochaine grande innovation” pour les consommateurs. Ces derniers veulent en effet de plus en plus savoir combien de carbone a été utilisé pour produire un article ou un aliment. Est-il à émission neutre en carbone ? A-t-il été réduit de 25 % ?De plus, d’après une étude publiée récemment dans la revue Food Policy, les marques qui s'empressent d'apposer un label carbone sur leurs emballages pourraient être récompensées par les consommateurs qui se tournent vers les produits ayant un impact moindre sur le climat.Selon l’article il y a déjà de nombreux acteurs du secteur de l'alimentation et des boissons qui adressent cette nouvelle demande des consommateurs et s'en servent pour se démarquer de la concurrence. Ainsi, Horizon Organic (une filiale de Danone) communique sur ses efforts pour devenir positif en matière de carbone d'ici 2025. De son côté, Bright Future Foods (filiale de Post Holdings) s'est récemment associée à la société EverGrain pour créer Airly Oat Cloud, qu'ils décrivent comme le “tout premier snack climatiquement positif”. L’article précise également qu’Unilever, Mondelez International et Oatly envisagent tous un étiquetage carbone.Les Français couvent leurs œufsLSA, Les œufs séduisent toujours les Français, 20/05/2021Les oeufs font partie des grands gagnants de la pandémie de Covid-19.En effet, pendant le 1er confinement de mars 2020 les ventes d’oeuf ont explosé (il s’est vendu 611 millions d’œufs de mars à avril 2020, soit 185 millions de plus qu’à la même période en 2019). Au global, sur toute l’année 2020, la France a produit 15,7 milliards d’œufs (en hausse de 4,9 % par rapport à 2019).Et, comme l’explique LSA, 90 % des consommateurs qui ont augmenté ou maintenu leur niveau d’achat d’œuf pendant la crise, envisagent de le conserver. Les ventes d’oeufs sont d’ailleurs toujours en progression en ce début d’année 2021 avec une hausse de 4% sur les mois de janvier et février par rapport à janvier-février 2019.Autre fait notable observé sur ces deux premiers mois de 2021 : les ventes d’œufs standards sont en baisse de 13,2% par rapport à 2020 alors que les œufs issus d’élevage au sol sont en progression de 30,2 % en volume, ceux de plein air de 15,8 %, les bio de 3,8 et les Label Rouge de 2,1 %.L’article précise également que la filière a atteint plus rapidement que prévu son objectif de 1 poule sur 2 en mode d’élevage alternatif. Prévu initialement pour 2022, l’objectif a été atteint dès 2019 avec 53 % de poules élevées en alternatif. Et en 2020 la proportion est même montée à 64 %.Au niveau des innovations, l’article souligne également les progrès réalisés en matière de bien-être animal, notamment pour éviter le broyage des poussins avec des solutions telles que le sexage in ovo, des élevages de males souches actuelles ou encore l’élevage de mâles de souches mixtes à sélectionner. Mais la filière précise que ces innovations représentent un coût supplémentaire d’environ 75 millions d’euros par an.Alain Ducasse quitte le Plaza Athénée : Jean Imbert le reprendra-t-il ?Le Figaro “Alain Ducasse et le Plaza Athénée c’est fini”, 17/05/2021Alors que le chef Alain Ducasse et le palace de l’avenue Montaigne travaillaient en collaboration depuis 2000, le Plaza Athénée a annoncé le non-renouvellement du partenariat qui prendra fin le 30 juin prochain.Le chef a développé, depuis 2014, le concept avant-gardiste de "naturalité" autour de la trilogie légumes - céréales - poissons. Alain Ducasse cherche à proposer une alimentation plus en accord avec la nature et plus saine, qu'il a décliné en restauration rapide avec le concept Naturaliste.Mais Alain Ducasse ne rompt pas les ponts avec Dorchester Collection, groupe qui possède le Plaza Athénée ainsi que le Meurice et un hôtel parisien 5 étoiles. Alain Ducasse continue de superviser la partie haute gastronomie de l'établissement, dont les fourneaux sont confiés au chef deux étoiles, Amaury Bouhours. De plus, le chef conserve les fourneaux londoniens du restaurant Alain Ducasse at The Dorchester, couronné de 3 étoiles.Qui prendra la suite au Plaza ? Selon les murmures, le chef parisien Jean Imbert pourrait reprendre le flambeau ; ce qui peut refléter la volonté de cet hôtel de luxe de proposer une cuisine bistronomique et branchée, moins raffinée, mais aussi plus rentable.Alain Ducasse a d'autres projets en cours. Il s'est notamment associé à Stéphane Courbit pour un nouvel hôtel qui va ouvrir ses portes dans le pavillon du Grand Contrôle du château de Versailles.Netflix replace sur la carte l'héritage gastronomique américainThe Wall Street Journal Netflix’s ‘High on the Hog’ Centers Black Cooks in the Story of American Food, 21/05/2021Un article sur, "High on the Hog: How African American Food Transformed America", la nouvelle série Netflix consacrée à l’histoire de l’alimentation aux Etats-Unis. Cette dernière est basée sur le livre "High on the Hog : A Culinary Journey from Africa to America" de l’historienne de l'alimentation Jessica B. Harris et publié en 2011.Comme l’explique l’article en introduction “pendant des années, l'histoire de la nourriture américaine a été principalement racontée comme une histoire de nourriture de blanc”. L’objectif de la série est donc d’amplifier l'œuvre de Jessica B. Harris et de mettre en lumière un riche héritage d'ingéniosité culinaire qui continue d'évoluer dans les foyers, les cuisines et les restaurants noirs, en Afrique et aux États-Unis.Dans le premier épisode, Jessica B. Harris et l’animateur de l’émission Stephen Satterfield voyagent au Bénin. Ils y suivent notamment une formation sur le riz et le gombo dans un marché local. Dans les épisodes suivants, M. Satterfield retourne aux États-Unis et invite les téléspectateurs à examiner le savoir-faire africain et le travail forcé qui ont permis de construire la lucrative industrie du riz des deux Etats de Caroline.Cuisiner 1 repas pour 1 euro tous les joursLe Parisien, VIDÉO. 1 repas, 1 euro : des recettes de cuisine simples, saines et pas chères qui cartonnent sur Twitter, 22/05/2021Zoom sur un compte Twitter qui est devenu un phénomène en à peine quelques semaines. Derrière le compte @1repas1euro, qui compte désormais quasiment 40 000 followers se cache Marina, une étudiante en psychologie.Elle propose par exemple des menus complets qu’elle a dénommé « anti-charge mentale » qui sont prévus pour une semaine entière et comprennent quatre repas (petit-déjeuner, déjeuner, goûter et dîner) par jour, toujours à un euro maximum le plat.Elle explique qu’à travers sa démarche elle souhaite « redonner envie aux gens de cuisiner autre chose que des pâtes au gruyère. De leur redonner le goût pour la cuisine variée et à moindre coût ».  Si vous avez des étudiants dans votre entourage n’hésitez pas à leur conseiller de suivre ce compte, il a le mérite d’en remettre un certain nombre à la cuisine.Découvrez l’émission Eat’s Businesshttps://businessofbouffe.com/podcast-eats-businessPour vous abonner à la newsletter Eat’s Businesshttps://businessofbouffe.com/revue-de-presse-eats-business-newsletter

The Dorchester Collection is renowned throughout the luxury world for its empathy with people. Hear CEO Christopher Cowdray, now, on MARY GOSTELOW GIRLAHEAD PODCAST.

Happy New Year! And what better way to start the year than by chatting to someone from the world of learning and development. Not only that but we went straight to the top and got some time with Beth Aarons, Global Director at the world class Dorchester Collection Academy (www.dorchestercollection.com/en/academy). Beth has forged an incredible career so far working in and out of industry with some phenomenal brands. We chat about early Tiers, Dorchester Collection, How the Academy was born, the training spaces, being thrown in the deep end, knowing when to say no, the balance of ambition and humility, using leadership to navigate a crisis, remaining flexible, the amazement of humanity, City Inn, star ratings, the perception of value and so much more. It's a cracker, Beth really is at the top of her game. Enjoy Show Transcription Coming soon This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Christopher Cowdray, CEO of Dorchester Collection, and Helen Smith, customer experience officer, talk with James Shillinglaw of Insider Travel Report about how their hotels have gotten through the pandemic period, what's new at properties in the group, new programs and packages being offered, and how they see luxury hospitality changing after the crisis. For more information, visit www.dorchestercollection.com.  Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube. 

When it comes to getting the cruise industry back on its feet in the Americas, an essential element is that of “Covid safety”. The past week has seen a unanimous vote by members of CLIA on core elements of a restart. Skyscanner has released details of a brand new travel survey, and the UNESCO Creative Cities Beijing summit explored how culture, creativity, and technology can enhance urban city management. We talk to an expert in luxury yurt stays in Mongolia, and Mary Gostelow's Girlahead podcast features François Delaheye of the Dorchester Collection. It's all in the first edition of World Travel Essential podcast!

NEW WEEKLY PODCAST ‘CUTS TO THE CHASE' IN THE GLOBAL TRAVEL, TOURISM AND HOSPITALITY SECTORS Introducing WORLD TRAVEL ESSENTIAL – WTE for short – the brand-new, time-saving podcast from world-covering London-based Almont Global. WTEis led by Richard Barnes and Mary Gostelow. First, a round-up, magazine style, from Richard Barnes. This leads into a middle feature, which leads on to Mary Gostelow Girlahead Podcast. Middle features will launch with Frédéric Roman-Hauduroy enthusing about unique Mongolia steppes superlative stays, and go on to include Embark Beyond CEO Jack Ezon explaining work-from-hotels offerings, and, in other editions, in-the-know explanations of what is happening in the spheres of food, drink, entertainment, fashion and arts and culture, and their relevance to global luxury travel. Mary Gostelow Girlahead Podcast is the highly-reviewed series featuring such industry leaders as designer Bill Bensley, Forbes Travel Guide CEO Filip Boyen, and François Delahaye, COO Dorchester Collection. Almont Global is privately held by Directors Yuriy Horovyy, Richard Barnes, and Mary Gostelow. Yuriy Horovyy is Owner/CEO of Almont Travel. Richard Barnes is a South of France-based Australian journalist broadly known for his work as Editor-in-Chief for official show dailies of the world's top travel trade events as well as communication-consulting missions for destination marketing organisations. Mary Gostelow, global ambassador of ILTM, compiles Almont Global's daily girlahead.com (she is also owner of the monthly Gostelow Report market intelligence. For further details please email: wte@almontglobal.com

En este episodio dialogamos con Gloria Mendez, Directora de Ventas para América Latina en Dorchester Collection. También conversamos con Thomas Jecklin, General Manager de The St. Regis Mexico City y hablamos con Antonio Verá, Director Regional para México en Preferred Hotels & Resorts.

Back in May 2020, we got some time with Eugenio Pirri, Chief People & Culture Office for Dorchester Collection (www.dorchestercollection.com) a global luxury hotel company. Eugenio tells his story with great humility and grace, sprinkled with a large portion of humour. In this weeks chat we cover Scotch, learning and growing, culture (Unsurprisingly), writing, warnings, falling in swimming pools and so much more as well as some wonderful stuff about business culture and guest experience. Enjoy! This chat was recorded on May 21st 2020 under Lock Down conditions This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

How will the luxury hospitality sector fare post-crisis? Helen Smith, Chief Customer Experience Officer of Dorchester Collection, joins David and Catherine to discuss this in the latest episode of The Future of Travel. While Helen acknowledges that the sector will undoubtedly take a hit through this crisis, she explains that there will always be consumers who crave and seek out a luxury experience. These could be travellers who desire the traditions and the emotional engagement luxury offers or—perhaps most—the relationships it engenders between guests and staff. In the case of some loyal guests, she added, these are relationships that have been built up over many years. Helen stressed that the Dorchester Collection, like any brand, must remain flexible going forwards, but without losing sight of the core of the brand and its culture, because this is what guests love and come back for.