Podcast appearances and mentions of barry klein

The Houston Peace & Justice Award was posthumously awarded to three outstanding individuals who were leaders in three different faiths and who worked individually and collectively for more than 50 years to make major strides in social justice and more. They are the “Three Amigos of Houston” — Rev. William A. Lawson, Archbishop Joseph A. Fiorenza, and Rabbi Samuel E. Karff. Accepting the award on their behalf will be family members of Rev. Lawson and Rabbi Karff, and one of the Dominican Sisters for Archbishop Fiorenza. The local Peacemaker Awards were awarded to great activists in our community. Dr. John J. Theis, Director of the Center for Civic Engagement for the Lone Star College System and professor of Political Science on the Kingwood Campus, introduced deliberative forums work to college campuses. Death Row Angels of Houston is a 501(c)(3) non-profit organization founded by Dani Allen and Linda Snyder. Their mission is to provide outreach to offenders and their families as well as to educate the public about the death penalty. Barry Klein is a long-time Houston area activist. In 1969 he was a volunteer with the campaign to set up a Pacifica station in Houston and later became a board member. Circa 1972 he stood on a Houston esplanade in front of an office building holding a homemade sign, saying “Dow Shall Not Kill”. Laisha Harris serves as an Assistant Public Defender at the Harris County Public Defender's Office. She is the author of “A Tale of Two Americas” and “Qualified Immunity: The Court's Brain Child and a License to Kill,” published by The Bridge. She is also the creator/organizer of “Legal Bootcamp,” which is an interactive community program that breaks down how the government and law works for kids and nonlawyers. Subscribe to our Newsletter: https://politicsdoneright.com/newsletter Purchase our Books: As I See It: https://amzn.to/3XpvW5o How To Make America Utopia: https://amzn.to/3VKVFnG It's Worth It: https://amzn.to/3VFByXP Lose Weight And Be Fit Now: https://amzn.to/3xiQK3K Tribulations of an Afro-Latino Caribbean man: https://amzn.to/4c09rbE

The key to exceptional patient care isn't forcing patients to take on new services — they've got to want it for themselves. Pharmacists can take their patients on a brighter and more vibrant health journey, and Klein's Pharmacies are ready at the wheel. In this episode, join host Mark Bivins and Klein's Pharmacies Barry Klein as they discuss the power of independent pharmacy, some industry current events, and how to connect with your community resources.  0:00 - Intro, Get to Know Barry  11:59 - Connect with Community Resources  20:49 - 340b Update  28:54 - Guide Your Patients to the Right Plan 34:49 - Prescribeables  Hosted By: Mark Bivins | SVP of Sales  Guest: Barry Klein | President, Klein's Pharmacies Learn more about H.R. 9096: https://www.congress.gov/bill/118th-congress/house-bill/9096  Inflation Reduction Act: https://www.whitehouse.gov/cleanenergy/inflation-reduction-act-guidebook/ Looking for more information about independent pharmacy? Visit www.pioneerrx.com

In this episode of the CEO Sales Strategies Podcast, host Doug C. Brown welcomes Barry Klein, VP of Success and Enablement at Talroo, to discuss the secrets of building a powerful sales channel. Learn how indirect sales channels can drive revenue growth by leveraging existing relationships without the high costs of direct sales. Barry shares his expertise in nurturing channel partnerships, using data to enhance performance, and creating win-win scenarios. If you're looking to optimize your sales strategy and unlock new revenue streams, this conversation offers valuable insights and practical tips. Don't miss out on discovering how to transform your business through effective sales channel strategies.

Today Andy recaps his discussion with a blockbuster roundtable of sales pros on how sales professionals can enhance their approach by focusing not just on solving a problem or addressing pain points but by adopting a lateral thinking perspective.  Rachel Mae, GM of Training and Licensing at A Sales Growth Company, Barry Klein, VP of Success and Enablement at Talroo, and Kyle Williams, Founder and CEO of Brickstack emphasize the importance of understanding the bigger picture of what the buyer is trying to achieve, asking provocative questions to challenge assumptions, leveraging curiosity to craft tailored solutions, and questions the common misconception that buyers are mostly decided by the time they interact with sellers.Check out the full episode on Apple, Spotify, iHeartRadio, or wherever you listen to the podcastHost Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.

If winning is a choice, why isn't everyone winning all the time? Because many salespeople don't know the right questions to ask themselves in order to make the right choices. Andy sits down with  Rachel Mae, GM of Training and Licensing at A Sales Growth Company, Barry Klein, VP of Success and Enablement at Talroo, and Kyle Williams, Founder and CEO of Brickstack to discuss what it takes to accurately identify and engage the right prospects to maintain high win rates. They get into how to be discerning with who enters their pipeline, like the bouncer at a club, emphasizing the need to reject low-probability opportunities and focus on high-quality leads. They also talk about issues with current qualification stages, suggesting a revamp of criteria to ensure opportunities are truly viable before proceeding.Check out the full episode on Apple, Spotify iHeart, and wherever you listen to the podcastHost Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.

Andy's back with another roundtable of impressive sales pros, including Rachel Mae, GM of Training and Licensing at A Sales Growth Company, Barry Klein, VP of Success and Enablement at Talroo, and Kyle Williams, Founder and CEO of Brickstack. The group starts out of the gate with sales strategies, focusing on the tension between high win rates and aggressive sales tactics. They discuss the significance of understanding customers' pain points vs. opportunities, the art of slowing down buyers convinced they're ready, and the importance of specialization in sales. They also explore the balance between solving for immediate needs and aiming for larger business objectives, emphasizing consultative selling, and leveraging experience to guide customers through their decision-making process.Host Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.

Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadership to Talroo's team of Customer Success Analysts who have both revenue and customer service responsibilities for multiple verticals.  Passionate about establishing “customers” as “partners”, he focuses on long-term relationships, lifetime value and establishing raving fans. With more than 30 years of experience in customer-facing and executive roles, including Vice President of Sales Engineering for Vignette Corp, Barry also spent several years running his own small business and consultancy. Barry holds a BS in Computer Science from Rensselaer Polytechnic Institute.   Questions ·    We always like to hear from our guests in their own words, how did you get from where you were to where you are today? · Can you share with our listeners a little bit about why you believe recruitment is so important as it relates to customer service delivery? · In terms of how do we hire well and focus on cultural alignment? And I imagine this begins in the interview process. What are three main things that you believe if you're tasked with that responsibility for an organization, where would you put your focus, maybe three top areas that you put your focus on if we're trying to get cultural alignment? · Now, could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? · Could you also share with our listeners maybe one or two books that you've read, it could be a book that you read recently, or one that you read a very long time ago, but it has had a great impact on you. · Can you share with us also, what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. ·  Where can listeners find you online? ·  Before we wrap our episodes up, we always like to ask our guests do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you got derailed or there was an obstacle or hurdle that was presented to you and it caused you to not be on track but when you thought of that quote or when you recited that quote, it kind of got you back on track. Do you have one of those?   Highlights Barry's Journey  Me: Now, we always like to give our guests an opportunity to share in their own words a little bit about their journey. So, I know we read your bio that gives us formally how it is that you got to where you are today, but we always like to hear from our guests in their own words, how did you get from where you were to where you are today?    Barry stated that he appreciates Yanique asking and thanked her for mentioning his alma mater, RPI. As he said, he was a Computer Science Major and he was in college in the late 80s. So, the world of programming was very different than it would be today. But he wrote a lot of codes, in fact, when he went to his parent's house years after he graduated, and he saw the Dot Matrix Paper printouts of the code he had written, he was like, who wrote this, he couldn't in a million years, he couldn't have recreated that code.   But by the time he graduated college, he knew that while he enjoyed coding very much, and it was why he went to get a computer science degree, he done enough. And what he became intrigued about was the intersection of the technology and people. And his first roles out of college were not really tech support per se but sort of high-end engineering support for customers who are developing with their platform and that led him closer to customers.  And what he found he really enjoy and what he imagines he's best that if he has to choose his best skill is, is explaining and painting a picture about technical topics for non-technical folks, that is very gratifying.  It's allowed him to have experience both with frontline decision makers, frontline influencers at any given customer, as well as executive suite folks who need these pictures drawn and need that insight. And he really enjoyed that, and he especially enjoy not only doing that himself, but enabling teams to do that with best practices, all the nuance that you need when you're in that customer facing role, whether it's pre sales or post sales, not just what you say, but how you say it. All of those things come together to create the kinds of roles that are always dynamic, and no two days are ever the same.    The Importance of Recruitment as it Relates to Customer Service Delivery Me: So, a big part of what you're doing at your current organization is recruitment, correct? So, can you share with our listeners a little bit about why you believe recruitment is so important as it relates to customer service delivery, maybe connect the dots so that our listeners can have a good understanding of why having good recruitment techniques is critical to ensuring that you are aligned properly to get the kind of deliverables that you're looking from as it relates to customer service.   Barry shared that it is an interesting intersection because the skills and mindset of customer success folks is something that would exist regardless of what the industry you happen to be in is, but in their case, because Talroo is a talent matching platform that strives to match opportunities, especially for frontline workers with having the frontline worker at the right job, in the right place, at the right time, for the right price, so that they get the happy connection between an employer who needs the talent and the person who has the talent, making that connection is very gratifying and their entire platform is aligned around that.  And it does create an interesting mindset for them because they're helping employers recruit and then you say, “Well, how does that affect our own recruitment? What are we looking for? What are the processes? Everything from how do we source our candidates to how do we interview them to how do we determine their cultural alignment with our organization?”  So, all things recruitment is really near and dear to their heart.  And the other thing that makes it fun is, what they do is at an intersection of such a huge part of the economy, he can't read a newspaper or put on CNBC or watch a business channel, and not have them talking about the unemployment rate and the impact. So, they are really in the forefront of all of that.   But one of the things that they've really been focusing on as they craft where Talroo is going is very personal to him in terms of how he recruits and who he hires and who he looks for. One of the things they're seizing on as sort of their mission is improving the lives of both employers and candidates, one person at a time. And he loves that tagline because it captures how personal it is, it's one person at a time.   And he believes in a leadership role, the single most important thing that you can do is hire well, that is absolutely the single most important thing, if you hire well, most things take care of themselves, you hire well, you train well and you correct hiring problems quickly, if you've made a mistake, if you don't have that proper connection, that's always very painful, if you have to do that.   And then really the role he believes of a leader is to create the environment in which these talented people who are motivated and intelligent, where they can succeed. So, he often says he doesn't do any real work, the thing that he's most proud of is creating an environment in which these folks can succeed, get the political stuff out of the way, and set them up for success. And if we found the right people who are customer success oriented, whether that service-oriented heart, they can then teach them what they need to know about their technology, their solution, but if they are the right cultural fit and the right kind of person, then they're 80% of the way there.   Areas to Focus On To Achieve Cultural Alignment Me: So, I like the fact that in your explanation just know, you spoke about cultural alignment, and I think I would love for you to go a little bit more granular as it relates to that in terms of how do we hire well and focus on cultural alignment? And I imagine this begins in the interview process. Are there some key questions that you think may need to be asked? Does it boil down to the advertisement that you put out in terms of who you're attracting to apply in the first place? Where do you start? And maybe what are three, I would say main things that you believe if you're tasked with that responsibility for an organization, where would you put your focus, maybe three top areas that you put your focus on if we're trying to get cultural alignment?    Barry stated that it is a huge topic for them and in fact, he was just speaking with her CEO and they were thinking back on some candidates who didn't work out, not his organization per se, but across the company.  And in every case, when they violated in a sense their own rules, not that there are hard and fast rules, but when they looked past a lack of cultural alignment, the candidate didn't work out.  And they have a very formal process whereby, typically, it's done by their HR Department as part of the interviewing cycle, where a series of questions that are available are asked, in theory, the same topics would have come up in the other interviews with you want a candidate to meet some peers, of course, he interviews them as the hiring manager, and then they meet with HR.  And he will tend to focus on interpersonal relationships and problem solving. When you look at their values and we've written them down and he thinks so many companies these days happily have their pillars of their culture on their website, whether they live by them, it's hard to say. He appreciates candidates who challenge them on those things and want to make sure that it's real. But they talk about things like being customer first, they talk about teamwork, they talk about accountability. He will and others, he will focus very much on the teamwork aspect of things and conflict resolution all with an eye toward, are we doing the right thing for their customer and for themselves, he can become a Johnnie one note around win-win scenarios. He has no interest in someone who is so accommodating of a customer that they might put his company at risk.  They look for partners and they don't say that in a glib fashion or as a soundbite, it's true. The nature of their business is such that if they have a customer who just wants them to service them and does not want to meet them at an appropriate point, in terms of communication and keeping data flowing and sharing reality, what's going on, if they're not a real partner, they don't do well with them.  And so, he needs customer success folks who understand that, who understand how to deal with conflict, who can navigate the complexities of those interpersonal relationships.  So, they'll ask questions around, of course, “Give him a scenario where you and a colleague were out of alignment and in disagreement, what did you do?” And you will hope that the candidate is honest and doesn't just tell you what you want to hear, normally you can figure out if they're telling you what you want to hear.  But that ultimately leads them to the single most important question in their values alignment survey when they take a candidate and they ask them to meet for half hour with their HR Department, the single most important question came out of a real life scenario with their CEO actually, where it led to the following question, “You go to a restaurant and you have your iPad on the front seat of your car, you park your car, and you don't lock the door, when you come back, the iPad is gone. Whose fault is it?”   And it's a fascinating question because what they are looking for is, “It's my fault.”  It doesn't mean the thief doesn't have some accountability.  And it doesn't mean that the restaurant might not have a more secure parking lot.   But in the end, you left a valuable item out in the open with an unlocked door, they didn't even have to smash the window, they just opened the door and took your very expensive piece of equipment. How do you not think that was my fault? I live in the real world, I have to have accountability for that kind of thing.  It leads to interesting discussions; they've had discussions around none of us ever want to blame a victim in the course of a crime being committed.  And the reason he liked that scenario so much is the car wasn't even violated. Were you a victim? Or were you just dumb? You invited someone you say, “Please rob me!”  If he leaves his front door unlocked, okay, you blame the thief, you shouldn't be robbed, society shouldn't allow that to happen. But you know what, he lives in the real world, he locked his door when he leaves.  So, those kinds of questions really matter. And that question in particular, and he will tell you, he's very pleased, their candidates are honest, and their HR folks take very good notes, offer their own opinions. He'll go into their ITS and read those notes. And that's the question he's looking for.   Are you personally accountable for your actions?  You can give 10% to the thief and you can give 10% to the to the restaurant, but if you're not thinking that you're 70% or 80% responsible for that, you might be looking for excuses as to when things don't go your way. And they're just too small a company too and they wear too many hats for anyone who has that opinion.   Me: Wow, I love that question. Thank you so much for sharing very, very good one.   App, Website or Tool that Barry Absolutely Can't Live Without in His Business When asked about an online resource that he can't live without in his business, Barry shared that it's funny, he hates to have it be the technological death star of our industry that he's dealt with since he got into technology. But really it's their day to day tools with Microsoft, they are a Teams shop and they are finding more customers who are using Teams, of course you have Teams aficionados, and you have a lot of folks who are passionate about Slack. But they're using Teams and informally don't tell their IT Department they have some Slack channels going too. But that kind of real time communication with themselves because his team is fully remote. And so, their ability to stay in real time communication and in many cases in real time communication with their customers is proving ever, ever more valuable, they couldn't live without it at this point.   Books that Have Had the Biggest Impact on Barry When asked about books that have had a great impact, Barry shared that it's fun to think about, currently he's been enjoying reading history, the historian and he is a professor at Vanderbilt University, Jon Meacham is his name. He's the kind of fellow who when he's a guest on a news programme, and he finds him and he sees him, he's actually glad they're talking about it. He's hoping there's a way to sign up for when is Jon Meacham going to be on TV so he can go find him. He hangs on his every word and it's the kind of guy you kind of wish he was your grandfather telling you stories about the world in the past.  His biographies of Thomas Jefferson and Andrew Jackson have been his latest readings. And he enjoys that because, a, he enjoys the break from technology and what they do every day, get his brain around something else. But it's the lessons from these great thinkers like a Thomas Jefferson as presented by a great thinker in the form of Jon Meacham where he finds himself reading his books with a highlighter, because it's not just the observations, the historical observations, but his observations when he ties these topics together. So, he always finds that fascinating, especially from a leadership standpoint.   And it's funny, the other thing that comes to mind is, it's again, he's so much older than probably many of the listeners, but when he was in high school, he read a book by a gentleman named Roger Kahn, he became famous for his book, The Boys of Summer, which was about the 1950s, 40s and 50s, Brooklyn Dodgers.  And he wrote a book called Good Enough to Dream. And it was about his ownership stake in a minor league baseball club in Utica, New York. And the opening line has stayed with him, “The first dream full of innocence and sunlight is to play the game.” which he always loved. But early in the book, he says to someone who's associated with the team, “Are these guys any good?” And the response was, “They're good enough to dream.” And that has always stayed with him. “Am I the best at something? Is my company the best at something?” He doesn't know, but they're good enough to give it a try and see where it leads them. And that's always stayed with him.   What Barry is Really Excited About Now! When asked about something that he's really excited about, Barry shared that within his organization, he doesn't mind doing a commercial for the product Gainsight, which is the customer success platform. They recognized about 15 months ago as Talroo was growing both in terms of their customer base and their staff, that as a Salesforce shop and as a Microsoft shop, the needs for customer success weren't being met, in terms of what do they need to record? What do they need to predict? Do they have a sense around who will keep their contracts going, versus who is at risk of cancelling.  Just as a quick sidebar, Talroo, unlike a typical SaaS company does not have a long-term contract, they have to earn their customers business every month, they can cancel at will.   And so, it creates unique challenges and a real time need to know what's going on with each customer. And so, about 15 months ago, they embarked upon a project to implement a customer success platform. They ultimately chose Gainsight, he will say for anyone who is looking for a customer success platform, all of the players in the industry who they looked at were terrific, he doesn't think you could go wrong. ChurnZero to Tango, others, they were all first-class organizations, and they happened to choose Gainsight and that became an immediate game changer and continues to be.  And so, thank you for the question about what he's focused on? Where are they growing? How are they evolving?   When they first rolled out Gainsight, it was primarily to support their efforts to track and manage and deal with renewals and even upsells are very important for upsells with their direct customers, employers who come to them and say, “Talroo will work with you directly to please advertise our jobs out in the world.” And that's what they really started with for the majority of their first year with the product.  But he has other caliber of customers who his team has to look after, including advertising agencies, and including job boards who they've had relationships with for years, who send them their jobs to advertise. And the needs are different across those different caliber of customers, and getting Gainsight rolled out now for the other members of his team and candidly getting adoption of it.   One of the things they've done very well and that he would encourage anyone thinking about any large software purchases, the people can kill a project. If any given team refuses to use Salesforce, Salesforce will fail. If any team refuses to use Gainsight, Gainsight will fail, people can win, and really torpedo a project.  So, they've done a really good job of getting buy in, forming a user council, the gentleman who is Andy Trevino, who is their administrator and RCS Ops Manager, who looks after Gainsight is always open to feedback, he's always soliciting feedback, so that they can make the solution match the way they work. He doesn't like software solutions where they have to change their behaviour in order to accommodate the tool, he wants the tool to accommodate the workflow and the processes that they already know work. And as they roll out the usage of Gainsight to this extended team, their needs are very different than their counterparts who work with their direct customers. So, getting that right is important.  And that accountability is incredibly important, because he no longer could afford and one of the reasons they went with Gainsight and started this whole project was when he wants to ask the very simple or get an answer to what he hopes would be a simple question of what's going on with fill in the blank of the customer name, it shouldn't take him 20 minutes to figure it out.  He needs all the information in one place and they're doing a terrific job of that with Gainsight with their direct customers, and getting members of his team who aren't used to it and haven't had to use it in the past, he needs to bring them along and their feedback. And he needs to make sure the product gets built out in a way that makes their lives easier, and that they see the value of it and that it's not just busy work, it's not just bureaucracy, it's that they really are using the product to make their lives better and then he gets what he needs in a leadership role, their C suite gets what it needs when they have questions about what's going on with the customer.  Many folks may have thought of this or use this line, traditionally, it's with Salesforce, they would say, on the sales side, if something isn't recorded in Salesforce, it didn't happen. That's the source of truth and that's where he's going with Gainsight, if you don't have notes and details and specifics in Gainsight, then it didn't happen. And you don't want to do that for bureaucratic reasons, you want to do it because it makes the organization better and your customers more successful.   Me: Awesome. So, Gainsight is where you have most of your head wrapped around right now and just trying to build that out.   Where Can We Find Barry Online LinkedIn – https://www.linkedin.com/in/klein-barry/   Quote or Saying that During Times of Adversity Barry Uses When asked about a quote that he tends to revert to, Barry shared that he has two, one is more serious than the other but the other, the funny one was his high school yearbook quote, but he will say plainly, he's not a praying or religious person by nature, but he will go back to, “Dear God, grant me the strength to change the things I can, accept those that I can't, and the wisdom to know the difference.”   It really gets hard to know where you need to invest your time and energy. What should you care about? What do you need to back off of? What can't you change?  So, the wisdom to know the difference between what you can change and what you have to accept is something he thinks about a lot.  The more fun quote is from the old Mary Tyler Moore Show, in the episode in which the character Chuckles The Clown is tragically killed, because he is the master of ceremonies for a parade. And he gets run over by an elephant dressed as a peanut, which leads to a ridiculous number of jokes and things about a man dressed as a peanut killed by an elephant. But because he was a clown by nature, his quotes, and the things that he did become a big part of the show. And his (Barry) high school yearbook quote was, “A little song, a little dance, a little seltzer down your pants.” Moments of stress, you know what, how serious can life be? “A little song, a little dance, a little seltzer down your pants.”    Me: I love it. Okay, Barry, thank you so much for taking time out of your very busy schedule and hopping on our podcast today and sharing all of these great insights as it relates to cultural alignment and recruitment, ensuring that you're getting the right fit to ensure that you're able to meet the deliverables and as you mentioned, just mitigating against the wrong fit and mitigating against challenges and issues that could have been prevented had the recruitment been aligned and selected properly from day one. So, I thought it was a great conversation and I just want to say, thank you so much for taking time and sharing with us today.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Thomas Jefferson: The Art of Power by Jon Meacham •     American Lion: Andrew Jackson in the White House by Jon Meacham •     The Boys of Summer by Roger Kahn •     Good Enough to Dream by Roger Kahn    The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth. Jeb and Barry explore and focus on the strategic importance of customer success, the value of human interaction, and the role of company culture in shaping customer experiences and relationships. Customer Success as a Priority: Emphasizing the importance of customer success in maintaining and expanding business relationships. Retention Over Acquisition: Highlighting the significance of retaining existing customers as a more sustainable and profitable strategy compared to acquiring new ones, especially in challenging economic times. Human Interaction: Despite advancements in technology, the conversation underscores the irreplaceable value of human touch in customer relationships. Proactive Engagement: The need for businesses to proactively engage with customers to understand and adapt to their evolving needs. Impact of Company Culture: A company's culture, particularly one that values ethical behavior and respect, can significantly influence customer success strategies and outcomes. Adaptability and Responsiveness: The importance of being adaptable and responsive to customer needs as a way to ensure customer satisfaction and loyalty. Long-term Relationships: The focus on building long-term relationships with customers rather than short-term transactions. Customer Retention is at The Heart of Business Growth When it comes to growing a business, the real magic happens long after the sale is made. Think about your own experiences: every time you buy something, that's just the beginning of your journey with that brand. And if they treat you right, you're not just going to come back—you're going to become a loyal fan, maybe even spend more over time. That's the secret ingredient to business growth. It's not about constantly chasing new customers; it's about keeping the ones you already have coming back for more. The Power of Customer Retention Finding new customers is hard work and expensive. It's like throwing a party and hoping people you've never met will show up. Now, think about the friends who already love your parties. You don't need to convince them to come; they're already on board. They might even bring along a few friends of their own. That's the beauty of focusing on your existing customers. You've already won them over once; now it's about making sure they feel valued and continue to enjoy what you offer. A satisfied customer is your best advocate. They become ambassadors for your brand, sharing their positive experiences with others. This word-of-mouth is invaluable. It's authentic, powerful, and best of all, it's free. Every happy customer is a potential win, not just for another sale, but for bringing in new customers who've already heard good things about you. Building a Community At its core, keeping customers happy is about more than just good business sense; it's about building a community around your brand. It's about creating a space where people feel valued, heard, and connected. This community isn't just loyal; they're engaged. They're not just buying a product or a service; they're buying into an experience, a relationship. One of the keys to keeping customers close is listening to them. It's about being open to feedback, even when it's tough to hear. Every piece of feedback is a gift, an opportunity to improve and to show your customers that you're invested in their satisfaction. It's about continually adapting and evolving to meet their needs. The Long-Term View The relationship with a customer doesn't end at the sale; that's where it begins. It's about the follow-up, the check-in, the unexpected delight that shows them they're more than just...

SPONSORS: • Surfe (Connect your CRM with LinkedIn in 60 seconds) - https://www.surfe.com?fpr=ssp use this link with promo code JWSURFE5 for a 5% discount on your first year • Apollo (Find, contact, and close your ideal buyers) - https://apollo.partnerlinks.io/ofi3s6f32xsj EPISODE LINKS: • Connect with Barry on LinkedIn: https://www.linkedin.com/in/klein-barry/ • Check out Talroo: https://www.talroo.com/ CONNECT WITH JESSE: • Linkedin: https://www.linkedin.com/in/jessewoodbury/ • Twitter: https://twitter.com/jessewoodbury • Website: https://jessewoodbury.com/ CONNECT WITH CHASE: • Linkedin: https://www.linkedin.com/in/chase-barmore • Twitter: https://twitter.com/ChaseBarmore?s=20 • Website: https://chasebarmore.com HELP US GROW SP: • Join the Sales Players Slack Community: https://launchpass.com/saas_sales_players • Subscribe! • Leave a rating, write a review, and share • Check out the above sponsors, it's the best way to support the show GUEST HIGHLIGHTS: Ian Koniak, Brandon Fluharty, Scott Leese, Jamal Reimer, Jen Allen-Knuth, Andy Paul, Collin Mitchell, Rafael Figueroa, Tim Zielinski, Christian Banach, Rajiv 'RajNATION' Nathan, Belal Batrawy, Christine Rogers, Chris Beall, Dustin Brown, Patrick Baynes, Jeroen Corthout, Nate Nasralla, Gabe Lullo, Vince Beese, Brandon Bornancin, Girish Redekar, Guillaume Moubeche, Lloyed Lobo, Corey Quinn

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Rabbi Daniel Kalish Shiur @ The Chaburah, Rabbi Barry Klein's Yeshiva in Growth by Rabbi Daniel Kalish

Rabbi Kalish

Recorded Wednesday, August 16, 2023 Book talk begins at 23:04 Our annual Mother Bear KAL is ending soon!  To find out all about this wonderful charity, please go to Mother Bear Project website.  Talk bears with us in the Mother Bear Chatter thread and post your finished bears in the FOs thread. We have a listener who has come up with 3 incentive prizes for increasing your bear count!  For more info, please check out the Mother Bear Incentive Prizes thread.   Virtual Knitting Group via Zoom EVENTS Tracie and Barb will be at: Lambtown - October 7-8, 2023 at the Dixon May Fairgrounds in Dixon, CA The TKGA Retreat 2023 - November 2-5, 2023 at the Hilton Charlotte University Place Hotel in Charlotte, North Carolina   KNITTING Barb finished Mother Bears 278-283 6600K (Striped Hoodie) by Barry Klein, using 4 colors of Lana Grossa Ecopuno Degrade Carley by Elizabeth Smith, using Berroco Remix Light in the Mist colorway   Tracie finished: Mother Bear 314 Rock It Tee by Tanis Lavallee in Alchemy: Yarns of Transformation Silken Straw in 6 different color ways   Barb is working on: Razzle Dazzle Scarf in Leading Men Fiber Arts Show Stopper Gradient Set in the Razzle Dazzle #22 colorwayMother Bear 284 Hungry Horse Hat by Aimee Alexander using Polka Dot Sheep Stumptown DK in the Aurora, Depths, Juneberry color ways   And has cast on: Ribbed Beanie by Vanessa Ewing, using Western Sky Knits Biggie in the Fishbowl Colorway Vanilla socks using Patons Kroy Socks Stripes in the Meadow Stripes colorway Miles Tee by Ozetta: Hailey Smedley   Tracie has cast on: Morning Ritual Top by Olga Putano Designs OR Marklee DK by Elizabeth Dorherty with colorwork chart from Women's Kerbstone by Heather Pfeifer OR Dawning Top by Ainur Berkimbayeva   And continues working on: Lightweight Raglan Pullover by Purl Soho in Leading Men Fiber Arts Show Stopper in Shantay, You Stay! Socks in Tosh Merino Light Glitter in T'Challa colorway   BOOKS Barb read: Love Me or Else: The True Story of a Devoted Pastor, a Fatal Jealousy, and the Murder that Rocked a Small Town by Colin McEvoy and Lynn Olanoff  - 4 stars Couple Found Slain: After a Family Murder by Mikita Brottman - 3 stars From Below by Darcy Coates - 5 stars The Truth About Melody Browne by Lisa Jewell - 3 stars The Dream Job by Kiersten Modgin - 3 stars Living the Dream by M. J. Hardy - 3 stars Too Close to the Falls: a Memoir by Catherine Gildener - 5 stars Blood Brother: 33 Reasons My Brother Scott Peterson is Guilty - 4 stars   Tracie read: The Locals by Jonathan Dee - 4 stars Too Close to Breathe by Olivia Kiernan - 3 stars If Looks Could Kill by M. William Phelps - 2 stars

Patient care comes in all shapes and sizes. It can range from dispensing medications to administering vaccines to leveraging your technology. Whatever your approach to patient care looks like, we all share a common objective: do right by them. Putting the “care” in “patient care,” some of our industry's best and brightest discuss how you can take your pharmacy work — and your — patient's health — to the next level. Tune in to learn how you can make the most out of your pharmacy technology, clinical services, and patient education.  Featured Guests include:  Amina Abubakar, Pharmacy Owner and CEO of the Avant Institute of Clinicians - EP 12 Brandon Knott, Owner of Cascade Specialty Pharmacy - EP 26 T.W. Taylor,  Owner of Williamsburg Drug Company - BTS EP 39   Tana Kaefer, Director of Clinical Services at Bremo Pharmacies - EP 90 Theresa Toll, Pharmacist/Owner of Bay Street Pharmacy - BTS EP 46  Danielle Pierce, Director of Pharmacy Operations at Equitas Health - BTS EP 45  Rob Maher, Director Of Pharmacy Services at Klingensmith's Drug Stores - BTS EP 34 Lisa Hines, VP of Performance Measurement at Pharmacy Quality Alliance (PQA) - EP 20  Barry Klein, Owner of Klein's Pharmacy - BTS EP 20 Looking for more information about independent pharmacy? Visit www.pioneerrx.com

Book Talk starts at 23:51 Recorded Friday, July 14, 2023 Our annual Mother Bear KAL began June 1, 2023, but any bears you have knit or crocheted in 2023 are eligible as entries for prizes.  To find out all about this wonderful charity, please go to Mother Bear Project website.  Talk bears with us in the Mother Bear Chatter thread and post your finished bears in the FOs thread. We have a listener who has come up with 3 incentive prizes for increasing your bear count!  For more info, please check out the Mother Bear Incentive Prizes thread. Virtual Knitting Group via ZoomEvents Tracie and Barb will be at: Lambtown - October 7-8, 2023 at the Dixon May Fairgrounds in Dixon, CA The TKGA Retreat 2023 - November 2-5, 2023 at the Hilton Charlotte University Place Hotel in Charlotte, North Carolina KNITTING Tracie finished: Rift by Jacqueline Cieslak in Juniper Moon Farms Zooey in Rigging Mother Bears 311, 312 and 313   Barb finished Mother Bears 275, 276 & 277 Rock It Tee by Tanis Lavalee, using Anzula Breeze lace in the Fern and Gravity colorways WYS Vanilla Socks, using West Yorkshire Spinners Signature 4-Ply Self Striping in the Peacock colorway   Tracie cast on: Lightweight Raglan Pullover by Purl Soho in Leading Men Fiber Arts Show Stopper in Shantay, You Stay!   She continues to work 0n: Rock It Tee by Tanis Lavallee in Alchemy: Yarns of Transformation Silken Straw in 7 different color ways Socks in Tosh Merino Light Glitter in T'Challa colorway   Barb is working on: Razzle Dazzle Scarf in Leading Men Fiber Arts Show Stopper Gradient Set in the Razzle Dazzle #22 colorway 6600K (Striped Hoodie) by Barry Klein, using 4 colors of Lana Grossa Ecopuna Degradé6600K (Striped Hoodie) by Barry Klein, using 4 colors of Lana Grossa Ecopuno Degrade Mother Bear 278 Carley by Elizabeth Smith Knits, using Berroco Remix in the Mist colorway Hungry Horse Hat by Aimee Alexander using Polka Dot Sheep Stumptown DK in the Aurora, Depths, Juneberry color ways BOOKS Tracie finished: Dannemora: Two Escaped Killers, Three Weeks of Terror, and the Largest Manhunt Ever in New York State by Charles A. Gardner - 4 stars Curse of the Spellmans (The Spellmans #2) by Lisa Lutz - 3 stars French Braid by Anne Tyler - 4 stars Hey, Hun: Sales, Sisterhood, Supremacy, and the Other Lies Behind Multilevel Marketing by Emily Lynn Paulson - 5 stars Love Me or Else: The True Story of a Devoted Pastor, a Fatal Jealousy, and the Murder that Rocked a Small Town by Colin McEvoy and Lynn Olanoff - 4 1/2 stars After Everything You Did by Stephanie Sowden - 2 stars Barb read: The Disappearing Act by Catherine Steadman - 4 stars Never Coming Home by Hannah Mary McKinnon - 4 stars Secluded Cabin Sleeps Six by Lisa Unger - 3 stars Tender at the Bone: Growing Up at the Table by Ruth Reichl - 4.5 stars Arctic Homestead: the True Story of One Family's Survival and Courage in the Alaskan Wilds by Norma Cobb It's One of Us by J.T. Ellison - 4.5 stars

Recorded June 9, 2023 Book Talk Starts at 26.03 Our annual Mother Bear KAL began June 1, 2023, but any bears you have knit or crocheted in 2023 are eligible as entries for prizes.  To find out all about this wonderful charity, please go to Mother Bear Project website.  Talk bears with us in the Mother Bear Chatter thread and post your finished bears in the FOs thread. We have a listener who has come up with 3 incentive prizes for increasing your bear count!  For more info, please check out the Mother Bear Incentive Prizes thread.   Virtual Knitting Group via Zoom EVENTS Tracie and Barb will be at: Lambtown - October 7-8, 2023 at the Dixon May Fairgrounds in Dixon, CA The TKGA Retreat 2023 - November 2-5, 2023 at the Hilton Charlotte University Place Hotel in Charlotte, North Carolina   Tracie will be in New Zealand and Sydney, Australia this summer!  If you are near Auckland, National Park, Wellington, or the Marlborough region in NZ, or Sydney, and you'd like to try to meet up, please message Tracie at 2knitlitchicks@gmail.com or alittleposy on Ravelry.   KNITTING Barb finished 3 bears (272, 273, 274)   Tracie finished: Summer Sorrel by Wood & Pine in Despondent Dyes OMG Glitter! in the Even My Attorney Says “Let It Go” colorway 4 Mother Bears - 307-310 Gnome 26 - Never Not Gnoming by Sarah Schira in Neighborhood Fiber Co Rustic Fingering in Rock Creek Park and Psych Ward Yarns Hecka Fingering in Cable Car Red   Barb is working on: Rock It Tee by Tanis Lavalee, using Anzula Breeze in the Fern and Gravity colorways WYS Vanilla Socks, using West Yorkshire Spinners Signature 4-ply Self-Striping in the Peacock colorway Razzle Dazzle Scarf in Leading Men Fiber Arts Show Stopper Gradient Set in the Razzle Dazzle #22 colorway 6600K (Striped Hoodie) by Barry Klein, using 4 colors of Lana Grossa Ecopuna Degradé   Barb has Cast On Mother Bear 275   Cast On: Rift by Jacqueline Cieslak in Juniper Moon Farm Zooey Experimental sweater - all mini skeins! Mother Bear 311   Working On: Marklee DK by Elizabeth Doherty in Knit Picks Comfy in Planetarium Socks in Tosh Merino Light Glitter in T'Challa colorway   BOOKS Barb and Tracie both enthusiastically recommend:  Demon Copperhead by Barbara Kingsolver - 5 stars   Barb read: The Liar's Club by Mary Karr - 4 stars The Year of Less : How I Stopped Shopping, Gave Away My Belongings, and Discovered Life is Worth More than Anything You can Buy in a Store by Cait Flanders - 3 stars   Tracie read: The Night She Disappeared by Lisa Jewell - 4.5 stars Tracie recommends Onyx Professional Hard as Hoof Nail Strengthening Cream

Listen Recorded Wednesday, May 24, 2023 Book talk begins at 25:55 Our Cables KAL has ended.  Please listen until the end of the podcast to hear whether you've won a prize, and thanks to everyone for participating! Our next KAL will be our annual Mother Bear KAL!  It will officially start on June 1, 2023, but any bears you have knit or crocheted in 2023 are eligible as entries for prizes.  To find out all about this wonderful charity, please go to Mother Bear Project website.  More info to come... Virtual Knitting Group via Zoom EVENTS Tracie and Barb will be at: Fiber Frolic - Saturday, May 27, 2023, 10 am – 4 pm at Soul Food Farm in Vacaville, CA.  There will be no food vendors, so bring your own lunch and a chair.  The entry fee is $10 per person, and parking will be in a field and not limited. Lambtown - October 7-8, 2023 at the Dixon May Fairgrounds in Dixon, CA The TKGA Retreat 2023 - November 2-5, 2023 at the Hilton Charlotte University Place Hotel in Charlotte, North Carolina   KNITTING Barb finished 1 Knocker Twisty Taper Cap by Shelby NichKnit Designs, using Plymouth Encore Tweed in the Red Brick colorway Tracie finished: Mother Bears 304-306 Barb is working on: Rock It Tee by Tanis Lavalee, using Anzula Breeze in the Fern and Gravity colorways WYS Vanilla Socks, using West Yorkshire Spinners Signature 4-ply Self-Striping in the Peacock colorway Razzle Dazzle Scarf in Leading Men Fiber Arts Show Stopper Gradient Set in the Razzle Dazzle #22 colorway   Barb has Cast On 6600K (Striped Hoodie) by Barry Klein, using 4 colors of Lana Grossa Ecopuna Degradé Mother Bear 271 Cast On: Marklee DK by Elizabeth Doherty in Knit Picks Comfy in Planetarium Socks in madelinetosh Tosh Merino Light Glitter in T'Challa colorway Working On: Summer Sorrel by Wood & Pine in Despondent Dyes OMG Glitter! in the Even My Attorney Says “Let It Go” colorway   BOOKS Barb read: Verity by Colleen Hoover - 2 stars All That is Mine I Carry with Me - 4 stars Tracie read: Blubber by Judy Blume - 5 stars Unmask Alice: LSD, Satanic Panic, and the Imposter Behind the World's Most Notorious Diaries by Rick Emerson - 5 stars Go Ask Alice by Beatrice Sparks - 4 stars Frog and Toad Are Doing Their Best: Bedtime Stories for Trying Times (A Parody) written by and illustrated by Ellie Hajdu - 4 stars The Patient by Tim Sullivan - 4 stars

Taking a page out of his father's book, Barry Klein keeps the family pharmacy going with a forward-thinking mindset. His work in the pharmacy has moved from using typewriters and diskettes to high-tech software and automation - but one thing remains the same. The goal of Klein's Pharmacy is to always put the patient first and do everything they can to help them. Barry Klein talks about his team's passion for serving the mentally ill and developmentally disabled population in their area. As we enter 2022, he looks forward to the development of better payment mechanisms for pharmacies and more streamlined physician collaboration. Beyond the Scripts - Episode 20 Hosted By: Will Tuft, Director of Education at PioneerRx Guest: Barry Klein, Owner of Klein's Pharmacy Looking for more information about independent pharmacy? Visit www.pioneerrx.com

In this episode, we share our  interview with knitter Barry Klein and continue our A Breath of Snow and Ashes read-along with Chapter 34 “The Exhibits in the Case.”Join us in Scotland!  Join our exclusive Facebook community! (http://outlanderpod.com/group)Support us on Patreon! (https://www.outlanderpod.com/patreon)Follow us on Twitter! (https://www.outlanderpod.com/twitter)Connect with us on Facebook! (https://www.outlanderpod.com/facebook)Help us spread the word!If this episode tickled your 'Outlander' fancy, head over to iTunes and kindly leave us a rating, a review, and subscribe!· Apple Podcasts (https://itunes.apple.com/us/podcast/the-outlander-podcast/id707360955?mt=2)· RSS (https://audioboom.com/channels/1689437.rss)· Stitcher (http://www.stitcher.com/podcast/the-outlander-podcast?refid=stpr)· Spotify (https://open.spotify.com/show/3ca8w2I8rlQyr7K5iEeGV8)· Google Play (https://play.google.com/music/listen?u=0&gclid=CPqUmY3tmc8CFQbrfgodSOsMCw&gclsrc=ds#/ps/Irr5s2ri372mj5fgmte23z6dghe)· iHeartRadio (https://www.iheart.com/show/270-the-outlander-podc/)You can ask questions and comment below and leave us voice feedback via our Listener Line at 916-587-0POD.

For years, independent pharmacists have operated in uncharted territory - literally. Today, documenting clinical services is not only important for patient adherence, but for pharmacists to bill as providers. On this spooky edition of the Catalyst Pharmacy Podcast, Mark and Josh sit down with Barry Klein, owner of Klein's Pharmacy in Cuyahoga Falls, OH with his wife, pharmacist, and business partner Ann. Barry isn't afraid of new challenges like COVID-19 testing, piloting a Medical Services Organization, or fighting the stigma against mental illness. In fact, he is inspired by his patients to keep mastering new skills for them. Hosted By: Mark Bivins, VP of Business Development | Josh Howland, VP of Clinical Strategy Want to learn more about the Catalyst Pharmacy Podcast and its hosts? Click Here Looking for more information about independent pharmacy? Visit www.PioneerRx.com

RSK 546 This week, Kathy is talking to Barry Klein of Trendsetter Yarns in celebration of Trendsetter's 30th anniversary! Listen to hear more about this iconic company in the yarn industry. And don't miss Steve's Yarn Picks of the Week! (Running Time 28:00)

Public Citizen's global trade expert, Lori Wallach, tells us what's really going on in the White House and Congress with these “free trade” deals.  And citizen activist, Barry Klein, gives us a step-by-step formula for how you can make meaningful change in your local community. Hint: It's easier than you think.

On today's episode I welcome Barry Klein, owner of Trendsetter Yarns. Barry grew up in the knitting industry by working in his mother's yarn shop. Barry learned how to design patterns and eventually began designing knitwear for his yarn shop customers and the movie industry. Barry and his Mom started Trendsetter with the idea of bringing the most exciting textured and fashion yarns to the knitting customer. In 2012, Lotus Yarns joined the Trendsetter family, offering a collection of luxury fibers. 24 years since the start of Trendsetter, Barry continues to guide the company and create on-trend yarns and knitting patterns. Barry has published 5 knitting books, appeared on a variety of craft television shows, is a knitting spokesperson and teacher at Stitches Events, Vogue Knitting Live, and trunk shows. Barry has been a voted member of “Top 10 Men who Knit Throughout History.” For more episodes like this visit: www.PowerPurlsPodcast To subscribe on iTunes: itunes.apple.com/us/podcast/power-purls-podcast/id1043956186 To get Kara's FREE 8-Steps to Creating a Killer Design Proposal: https://karagottwarner.leadpages.co/leadbox/145c10c73f72a2%3A166d5aeedb46dc/5730450056151040/ Support the show! www.Patreon.com/PowerPurlsPodcast

RSK 407 Kathy and Steve talk to Barry Klein. (Running Time 28:00)

How should we understand the evolving nature of U.S. dietary guidelines? Today on The Gist, Marion Nestle, a professor of nutrition, food studies, and public health at New York University, explains how the committees modify nutritional guidelines. Plus, what can McDonald’s learn from Smashburger or Shake Shack? We speak with consultant Barry Klein, the creator of Ronald McDonald. For the Spiel, how Pesca was bit by the radioactive spider. From now until April 6, tweet titles of imaginary movies to @slategist using the hashtag #NotAMovie. Today’s sponsor: Stamps.com. Sign up for a no-risk trial and get a $110 bonus offer, when you visit Stamps.com and enter promo code TheGist. Join Slate Plus! Members get bonus segments, exclusive members-only podcasts, and more. Sign up for a free trial today at http://www.slate.com/gistplus Learn more about your ad choices. Visit megaphone.fm/adchoices