Podcasts about nuvance health

Joining us is cardiologist Dr. Benjamin Schaefer of Nuvance Health. Ray Graf hosts.

Northwell Health and Nuvance Health announced that the two health systems have officially joined together to form a new integrated regional health system that will enhance care for communities across greater New York and Connecticut, serving a population of more than 13 million. It's an announcement that is getting a lot of attention from Connecticut residents, since Nuvance Health oversees hospitals in our state, including Norwalk Hospital. For more details on the union, we spoke with Dr. John Murphy, president and CEO of Nuvance Health's division of Northwell Health. Image Credit: Getty Images

In this episode, Michele Cusack, Executive VP and CFO of Northwell Health, discusses the health system's financial strategy, expansion efforts, and major initiatives, including the $3 billion merger with Nuvance Health and the largest Epic implementation to date.

We welcome Dr. Byron Patton, Regional Chief of Thoracic Surgery at Nuvance Health. Sarah LaDuke hosts.

March 25, 2025: Albert Villarin, VP and CMIO of Nuvance Health, interviews Dr. Mark Weisman, CIO and CMIO of Tidal Health. Mark candidly discusses the difficulties of implementing AI solutions, emphasizing the critical importance of proper AI governance and education for healthcare professionals. As AI tools increasingly write clinical notes and suggest diagnoses, what skills should future clinicians develop—memorizing facts or critically evaluating AI outputs? Mark envisions a future where ambient AI transforms nursing workflows, allowing healthcare professionals to focus more on patient care than documentation, while acknowledging the challenges of building trust in these emerging technologies.Key Points:03:10 Challenges and Successes with AI06:23 AI Governance and Education14:22 Adoption and Trust in AI18:48 Future goals for AIX: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

We are thrilled to bring you insights from a recent episode of The ASHHRA Podcast featuring Katie Cullinan, the Chief Human Resources Officer at Nuvance Health. With over two decades of experience in HR, Katie's journey from architecture to the heart of healthcare HR showcases her adaptability and relentless pursuit of purpose.In this episode, Luke Carignan navigates a vibrant discussion with Katie on the importance of aligning personal fulfillment with professional roles. Katie eloquently shares her path to HR—from exploring the creative realms of architecture, moving through robust project management, to embracing organizational development and then HR. Her insights highlight the significance of finding what genuinely fulfills you during your professional journey.Key Highlights:Embracing Authenticity: Katie delves into how bringing your authentic self to work can ignite both personal and professional transformation. She emphasizes the power of diverse experiences and fostering an environment where different perspectives drive innovation.Work-Life Harmony: A fascinating discussion unfolds around the concept of "work-life harmony" over balance. Katie shares her personal strategies for managing priorities, reinforcing the idea that the scales of work and personal life can ebb and flow harmoniously.Listening as Leadership: Katie reveals her dedication to listening, a skill she actively hones every day. Whether it's making informed business decisions or fostering strategic HR partnerships, listening is the cornerstone of her leadership success.Culture of Empowerment: From offering PTO strategies to cultivating a culture where employees feel valued and heard, Katie's leadership at NuVance Health is built on empowerment and support.Katie's journey and insights serve as a profound reminder of the impact of intentional leadership and living a life aligned with your values. Whether you're navigating your career in HR or any other industry, there is much to glean from Katie's experiences.We encourage you to listen to the full episode if you haven't already—it's brimming with practical wisdom and heartfelt advice. As always, thank you for being part of our vibrant community dedicated to advancing healthcare HR.Best Regards,The ASHHRA Podcast Team Support the show

February 25: In this episode of TownHall, Albert Villarin, MD, VP and CMIO at Nuvance Health, Christine Silvers, MD, Healthcare Executive Advisor at Amazon Web Services, Praveen Meka, MD, Senior Physician/Hospitalist at Dana-Farber Cancer Institute, and Qing Liu, Senior Solutions Architect (Healthcare) at Amazon Web Services explore the transformative impact of AI in healthcare. They discuss real-world applications such as AI for patient referrals, document processing, diagnostic tools, and personalized medicine. Examples include the development of ConsultBot for interpreting complex blood tests and the use of AI for remote patient monitoring in underserved areas. How can AI improve patient outcomes and reduce errors in clinical settings? They also address challenges like data security, ethical considerations, and bridging the technology adoption gap among clinicians. What are the biggest hurdles in implementing AI in everyday medical practice? The episode underscores the potential of AI to enhance clinical outcomes, reduce errors, and improve patient satisfaction. Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

We are joined by Dr. Brian Binetti, a board-certified and fellowship-trained minimally invasive surgeon. Dr. Binetti is the Chair of Surgery and Director of Metabolic and Bariatric Surgery at Northern Dutchess Hospital, part of Nuvance Health. Ray Graf hosts.

We are joined by Dr. Claudia Lago of Nuvance Health. Dr. Lago is a board-certified general surgeon who is fellowship-trained in breast surgical oncology. Ray Graf hosts.

Joining us is Dr. Raj Murthy of Nuvance Health. Dr. Murthy specializes in pain management, regenerative and rehabilitation medicine. Ray Graf hosts.

We are joined by Dr. Mary Claire Abbot of Nuvance Health. Dr. Abbot will take your calls on topics including the screening and prevention of flu, respiratory illness and diabetes. Ray Graf hosts.

October 22, 2024: Today on TownHall Albert Villarin, MD, VP and CMIO of Nuvance Health, hosts Kendall Wyatt, MD, Former CMIO and Clinical Advisor to explore the far-reaching impact of AI in healthcare. The conversation explores how AI enhances diagnostics, data analytics, and patient care, including addressing social determinants of health. Dr. Wyatt shares success stories from his career as a hospitalist, illustrating how structured data improves clinical outcomes and resource allocation. The challenges of consistent EMR adoption and the importance of trust in AI technologies are examined. How can AI help predict health risks and connect patients to resources? What governance is necessary to prevent AI from reinforcing biases? Dr. Wyatt emphasizes transparency and interconnected data systems, envisioning a future of accessible and reliable healthcare through AI, akin to a 'Dr. Google' with confidence scores.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

October is Breast Cancer Awareness Month and the FDA has new breast density reporting requirements. We did a deep dive into the details with Dr. Susan Boolbol of Nuvance Health. She also talked about false positives with mammograms. Image Credit: Getty Images

We welcome Dr. David Penn of Nuvance Health. Dr. Penn is a neurosurgeon with areas of expertise including treatment of complex brain tumors, such as acoustic neuromas and meningiomas, vascular malformations, such as aneurysms and AVMs and cerebral bypass. Ray Graf hosts.

August 6, 2024: Dr. Albert Villarin, VP and CMIO of Nuvance Health, hosts Dr. Michael Poku, Chief Clinical Officer at Equality Health, to explore the transformative role of social determinants of health and AI in healthcare. Dr. Poku delves into how non-medical factors significantly influence health outcomes and discusses Equality Health's mission to narrow health disparities in Medicaid populations. How can AI be harnessed to address the social determinants of health effectively? What are the practical applications of SDOH data in improving health equity? Dr. Poku outlines principles for leveraging SDOH data, emphasizing the integration of actionable data across care continuums and empowering community-based organizations. How can technology and the human touch be balanced to maintain humanity in healthcare? This episode invites listeners to consider the potential of AI to transform healthcare while preserving the essential human connection in patient care.Key Points:01:36 Understanding Social Determinants of Health03:54 Leveraging AI to Address SDOH11:46 Future of Equality in HealthcareSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In this episode, the host chats with Beth Falder, AVP of Data Management and Analytics at Nuvance Health, about handling the flood of new technologies in healthcare. They dive into the challenges of data governance, the excitement and chaos of Gen AI, and balancing legacy data with new innovations. The discussion includes collaboration within the healthcare community, managing clinical versus back office data, and leveraging big partners like Amazon, Google, and Microsoft. Beth also shares tips on resource allocation, dealing with technical debt, and preparing for future tech advancements. Highlights: 01:10 Challenges in Data Management 02:32 The Role of Data Governance 04:14 Balancing Innovation and Resources 04:59 Impact of Gen AI on Healthcare 06:32 Addressing Data Technical Debt 10:55 Evaluating New Technologies 16:06 Leveraging Clinical Data Guest: LinkedIn: https://www.linkedin.com/in/beth-falder-data-fanatic/ --- Thank you so much for checking out this episode of The Tech Trek. We would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests?

Cardiology is the topic for this show. We welcome Dr. Sarah Levin of Nuvance Health. Sarah LaDuke hosts.

Every spring, we shout it to the rooftops: protect your skin and use sunscreen. But what ingredients are in sunscreen and how effective is sunscreen the higher the SPF is? We asked Dr. Eric Dong with Nuvance Health what ingredients to look for in a healthy sunscreen and which ingredients are a red flag in sunscreens to avoid. For more information: Your Guide To Sunscreen And Skin Cancer Prevention | Nuvance Health Image Credit: Getty Images

We welcome back Dr. Hida Nierenburg, director of Headache Medicine at Nuvance Health. WAMC's Ray Graf hosts.

We welcome Dr. Jon Lebovitz, chief of neuro-interventional surgery at Vassar Brothers Medical Center and a neurosurgeon at Nuvance Health. Sarah LaDuke hosts.

How many EKGs does an emergency doctor interpret per shift? How many seconds of undivided attention can be devoted to those readings? Let's go over 7 key findings you can't miss for occlusive myocardial infarctions, with EMRA*Cast host Will Smith, MD, and emergency physician Domenico Mastandrea, DO, of Nuvance Health.

May is Women's Health Month and recently, new guidelines for breast cancer screenings were released dropping the recommended age from 50 to 40 to get a mammogram. We talked about the change with Dr. Susan Boolbol. She works in Breast Surgical Oncology for Nuvance Health which operates Norwalk and Danbury hospitals. For more information: https://www.nuvancehealth.org/health-tips-and-news/breast-screenings-and-imaging-tests Image Credit: Getty Images

May is American Stroke Month and according to the CDC, every 40 seconds, someone in the United States has a stroke. But more often than not, people will bypass stroke symptoms or calling 9-1-1, taking matters into their own hands. Dr. Joshua Marcus with Nuvance Health highlighted the importance of getting an ambulance in the event of a stroke. He also wrote an article called ‘Stroke 101' to tackle ambulance costs, misleading symptoms, risks and more: Stroke 101 and Why it is Critical to Call 911 for Symptoms | Nuvance Health Image Credit: Getty Images

We're joined by Neomi Brereton of Nuvance Health. Neomi has a Doctorate in Physical Therapy. She commonly works with pregnant and postpartum patients, those with urinary and bowel frequency, urgency, and incontinence, pelvic organ prolapse, pelvic pain, prostatitis and post prostate removal, as well as many other conditions.

There are now two new clinical trials happening through Nuvance Health and enrollment is open for people interested in taking part. One looks at prostate cancer, the other is breast cancer. We spoke with Dr. Philip Gilbo, chief of radiation oncology at Norwalk Hospital and Dr. Christine Chin, a radiation oncologist at Norwalk Hospital about the purpose of the trials, ideal candidates for the trials and how to enroll. If you're interested in enrolling, email oncologyclinicaltrials@nuvancehealth.org Image Credit: Getty Images

We welcome Dr. Laura Twist, a board-certified obstetrician gynecologist for Nuvance Health. Ray Graf hosts.

The clocks changing in some ways is just a thorn in people's sides. But besides the clocks changing in March, this month is also sleep awareness month. Do you know how much sleep impacts our bodies? Even though we logically can imagine how important good sleep is, we don't make it a priority to adopt proper sleeping habits. We spoke with a sleep expert at Danbury Hospital under Nuvance Health to understand how big of a problem sleep deprivation is. We also learned how to improve our bad sleep habits and make real lifestyle changes permanent. Image Credit: Getty Images

Nuvance Health and Northwell Health, two nonprofit, mission-driven healthcare organizations, announced a merger serving communities across two states. Northwell and Nuvance Health reported they will combine the strengths of both organizations and advance the level of care for patients in New York and Connecticut. The new regional system will bring greater access to primary, specialty and hospital care through a massive network of combined 14,500 providers and over 1,000 sites of care, including 28 hospitals. So, what does this mean for Nuvance hospitals in our state? We asked Norwalk Hospital President Peter Cordeau. Image Credit: Getty Images

Northwell Health and Nuvance Health announce plans to merge. VillageMD plans to close all of its clinics in Illinois. And, antidepressant prescribing for young people increased significantly during the COVID-19 pandemic. That's coming up on today's episode of Gist Healthcare Daily. Hosted on Acast. See acast.com/privacy for more information.

Mayor Joe Ganim is re-elected in Bridgeport, but his challenger says the fight will continue. Northwell Health announces plans to merge with Nuvance Health. And Connecticut lawmakers consider a bill to help save the state's bird population.

Hosts Alan Sardana & Dr. Joshua Liu speak with Dr. Albert Villarin, Chief Medical Information Officer at Nuvance Health, about "Overcoming EHR Biases, Ending Faxing via Digital Patient Empowerment, Automating SDoH Collection and Geo-Social Programs in EHRs, and more." Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

The American Cancer Society is out today with its 2024 projections and yearly stats.  Colon cancer is now the leading cause of cancer deaths among people under 50. Dr. Dan Labow has a special interest in colorectal cancer. He is the system chair of surgical services at Nuvance Health. He talked to us about risks, prevention and symptoms of colon cancer. (0:00) Birth injury law firm Birth Injury Lawyers Group analyzed the latest birth rate data from the CDC to determine which state had the youngest and oldest new mothers. The data shows Connecticut landed in the top ten for oldest new mothers on average, with a birth rate of 13.3 births per 1,000 women in the 40-44 age group. Dr. Andrew Levi, founder of Park Avenue Fertility and Reproductive Medicine in Fairfield County, shared why moms are waiting longer to have kids and how to have a healthy pregnancy. (13:05) Image Credit: Getty Images

In this week's episode of Healthcare Experience Matters, we have the pleasure of being joined by Brenda Ayers, MD, a Physician Coach at the Healthcare Experience Foundation (HXF). This crucial podcast interview offers an in-depth exploration of what it takes for healthcare leaders to develop a heightened awareness of implicit bias. Dr. Ayers is not only a passionate speaker but also a dedicated healthcare professional.  She is a Board-certified physician in Internal Medicine who serves as Medical Director for Health Equity for Nuvance Health. Focused on building equitable care for all patients, she strives to ensure a brighter, more inclusive future for us all. Our moderator for today's discussion is Deanna Frings, an Executive Coach at HXF. Did you know? Dr. Ayers is a featured speaker at our upcoming Health Equity & The Patient Experience, Virtual Certificate Program. Learn More About Health Equity & The Patient Experience, Virtual Certificate Program: https://healthcareexperience.org/webinars/health-equity-and-the-patient-experience/  Learn More About Today's Podcast:  https://healthcareexperience.org/implicit-bias-in-healthcare 

The culture of medical training historically has not supported an easy pregnancy experience. But is that culture changing? CAN you start your family before you finish residency?  EMRA*Cast host Lizzii Le, MD, talks to Melissa Nelson-Perron, MD, and Paige Reinfeld, DO, of Nuvance Health about the changing way the program approaches residents who are pregnant or planning family during training.

We welcome back Dr. Hida Nierenburg, director of Headache Medicine at Nuvance Health. WAMC's Ray Graf hosts.

Since 1966 the nonprofit Continuum of Care has been serving adults diagnosed with mental illness and severe developmental and intellectual disabilities. The agency is preparing for its Holiday Bazaar that will help fund a brand new and comprehensive program that will save taxpayers millions addressing homeless individuals diagnosed with one or more of these issues - so tune in and see how you can help. Then, we're bringing in the Managing Director, Public and Government Affairs for AAA Northeast to get you up to speed on issues from pedestrian and driving safety post Daylight Saving - to a new addition to our 'Slow Down, Move Over' law, a new mobile EV emergency charging unit, and what to know if you'll be traveling this Thanksgiving. And we'll celebrate the recent opening of the western Connecticut 'Food Farmacy' by replaying part of a spring series focusing on a first-of-its-kind collaboration between United Way of Western CT and Nuvance Health on this community-based site designed to connect folks diagnosed with obesity, heart disease, diabetes, and/or hypertension to fresh healthful foods.

Joining us is Dr. Raj Murthy of Nuvance Health. Dr. Murthy specializes in pain management, regenerative and rehabilitation medicine. Ray Graf hosts.

Are you worried about lithium-ion battery fires? Hear from a Connecticut company that has cracked the case combatting these fires from cell phone batteries to an electric car battery. (0:00) Lower back pain is far too common for many. Nuvance Health, which operates Norwalk and Danbury Hospitals, is the first in Connecticut to perform new spine surgery. Learn about it from neurosurgeon Dr. Joshua Marcus and who qualifies. (9:00) Prostate Cancer continues to be one of the most common cancers in men. National statistics show 13 percent of American men will get prostate cancer. Find out about the latest minimally invasive procedure for enlarged prostate from Hartford Healthcare. (18:13) Kindness is scientifically proven to help people's health but also help society. But in a cruel world, how do we muster up kindness and show it to people who we may not think deserve it? Counselor, Julius Dudics, shares his perspective on the impact of kindness and why seeking professional help. (28:05) Are you career happy? Career strategist, Julie Bauke, outlines the definition of career happiness and the four legs of the chair to keep you standing at work. (39:32) Image Credit: Getty Images

Today is National Manufacturing Day and our state has worked hard to help residents understand the benefits of entering the industry and eliminate false stigmas. We spoke with Connecticut's Chief Manufacturing Officer, Paul Lavoie. (0:00) October is Breast Cancer Awareness Month. We spoke with Nuvance Health about new studies on the uptick of breast cancer cases and debunked some myths surrounding breast cancer risks. (18:21) A bomb shell announcement this week: Avangrid is backing out of the offshore Park City Wind project in Bridgeport. We get reaction from Senator Ryan Fazio, ranking Republican member of the Energy Committee. (35:06) Image Credit: Getty Images

We welcome Dr. David Penn of Nuvance Health. Dr. Penn is a neurosurgeon with areas of expertise including treatment of complex brain tumors, such as acoustic neuromas and meningiomas, vascular malformations, such as aneurysms and AVMs and cerebral bypass. He specializes in minimally-invasive, endoscopic treatments for pituitary tumors and other types of brain tumors. Ray Graf hosts.

Attention! Time is running out to join our October 5th and 6th DEI Foundations Certificate program. This program consists of two half-day virtual cohort sessions designed to equip leaders, staff, clinicians, and physicians with the knowledge and strategies needed to foster interpersonal growth and meet the demands of today's healthcare environment Register now and learn more by clicking here: https://healthcareexperience.org/webinars/dei-certification-2/  About Today's Podcast In this episode of the Healthcare Experience Matters Podcast, we're pleased to welcome Bintou Susso, CPHQ, to our show. Bintou participated in the August 2023 edition of our DEI Foundations Certificate. She currently serves as a Patient Experience and Health Equity, Diversity and Inclusion (HEDI) Analyst with Nuvance Health in Connecticut. This is Bintou's inaugural appearance on our show and we're excited to have her join the program. With Nuvance, Bintou's daily responsibilities revolve around analyzing patient experience data, which involves collecting feedback through surveys from patients visiting their offices. She also focuses on workforce analytics, with a strong emphasis on diversity, inclusion, and equity. We're thrilled that Bintou enjoyed a transformative experience with the August edition of our DEI Foundation's Certificate Program.  As we learn on today's interview, despite thinking she already had a comprehensive understanding of diversity, equity, and inclusion (DEI), the program expanded her perspective. This experience is something we find to be quite common with folks who attended this program.  Bintou discovered that diversity encompasses far more than just surface-level characteristics like race, ethnicity, and gender. It delves deep into personal experiences, traumas, beliefs, and values. This realization was not only humbling but also enlightening for Bintou as described in detail within today's interview.  The DEI Foundations Certificate program also introduced her to the concept of cultural humility, emphasizing the commitment to lifelong learning about various cultures while being aware of one's own biases.  Bintou found these insights enriching, especially as it encouraged candid conversations with participants from diverse backgrounds, broadening horizons, and teaching folks to better appreciate experiences they had not personally encountered. As the discussion wraps up, Bintou strongly recommends folks who are on the fence about making time to join the program to strongly consider attending it. She emphasizes that it's not merely a checkbox but an opportunity to become more informed, empathetic, and culturally humble.  It equips individuals with the tools and skills necessary to foster inclusivity and navigate difficult conversations in the workplace. If you're committed to creating an inclusive environment and enhancing your leadership skills, we urge you to as well to make time for this program. For more information on how to register for the upcoming program, happening soon on October 5th and 6th, please visit this webpage: https://healthcareexperience.org/webinars/dei-certification-2/ 

We welcome Dr. Vikram Duvvi, Chairman of Psychiatry and Medical Director of Behavioral Health at Putnam Hospital, part of Nuvance Health. Ray Graf hosts.

This episode of the MGMA Insights podcast features a conversation about the nursing shortage with Laura Setliff (Davidson) Whittaker, President and CEO of Apex Global Partners and Dr. Jasper Tolarba, Endowed Chair, Nursing Practice, Nuvance Health. Resources: https://apexglobalpartners.com/leadership-team WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today's economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast.

Joining us for Medical Monday is Dr. Mark Harrison, Managing Physician of the Hudson Valley Heart Center and Chief of Cardiology at Vassar Brothers Medical Center part of Nuvance Health. Ray Graf hosts.

Albert Villarin, MD, FACEP, Vice President and Chief Medical Information Officer at Nuvance Health, joins the podcast to discuss his background, the importance of efficient care coordination, an investment or risk worth taking right now, and more.Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.

Albert Villarin, MD, FACEP, Vice President and Chief Medical Information Officer at Nuvance Health, joins the podcast to discuss his background, the importance of efficient care coordination, an investment or risk worth taking right now, and more.Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.

We welcome back Dr. Hida Nierenburg, director of headache medicine at Nuvance Health. WAMC's Ray Graf hosts.

We talk emergency medicine today with Dr. Andrew Wilson and Dr. David Templeton from Nuvance Health.

February 21: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Albert Villarin, MD, VP and Chief Medical Informatics Officer at Nuvance Health about health equity and food insecurity. What drew him to the subject of health equity? Did he receive any pushback? How can other organizations get started in their own health equity journey?Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In the annual “Year in Review” show, hosts Reed Smith and Chris Boyer reflect back on the past year of the Touch Point podcast, sharing some of their most popular topics, favorite shows, including a special shout-out to our Guest of the Year - Stephanie Petrazzi of Nuvance Health. They also share their perspective on “virtue signaling” in our industry and close out the show with their predictions for the upcoming year.  Mentions from the Show: TP285 - The Problem with the Pixel TP264 - Designing a Voice of Customer Program TP257 - A Focus on Patient Experience, Marketing and Data TP262 - The Winds of Change TP263 - The Purpose of Consumerism TP253 - Operations Impact on Experience Best Guest: Stephanie Petrazzi - TP302 - When is a CRM not a CRM Reed's favorite episode: TP266 – The Next Wave of Telemedicine and At Home Care Chris' favorite episode: TP304 - Social Media is Dead Touchpoint on Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices