Podcast appearances and mentions of Paul Wright

In this episode, our Chief Strategy Officer James Chandler is joined by Paul Wright, Head of International at Uber Advertising, for a personal conversation about dyslexia, creativity and leadership. Paul opens up about growing up with undiagnosed dyslexia and how it shaped both the challenges he faced and the strengths he's come to embrace. From storytelling to big-picture thinking, Paul shares how his neurodivergent traits have become assets in his advertising career - and how his love of sci-fi, music and collaboration helped him find his voice.Book Engage 2025 tickets here: https://www.iabuk.com/events-training/engage-2025 Hosted on Acast. See acast.com/privacy for more information.

In this episode, I sit down with Paul Wright, a physiotherapist, business expert, and author of How to Run a One Minute Practice. Paul has helped thousands of health business owners across 57 countries earn more, work less, and enjoy their lives—and today, we're diving into how AI can help YOU do the same.

Pastor Paul Wright speaks on the power of the Gospel.

Pastor Paul Wright gives a non-series message looking at how we make room for God's spirit in our lives. 

Dr. Kanjana Thepboriruk is joined by Dr. Paul Wright, Paolo Eslava, and Dr. Jeremy Bulter to discuss physical education in a Southeast Asian Context. The guests share their experiences as practitioners of SEA martial arts and the contributions SEA martial arts have on their professional and personal lives. They reflect on the history of Southeast Asian combat sports and how the competition has evolved due to standardization in the past few decades. Dr. Paul Wright is a Professor of Kinesiology and Physical Education at NIU. His research specializes in Youth Development and social-emotional learning. Paolo Eslava is a graduate student in athletic training at Northern Illinois University. He was the former strength and conditioning coach for the Philippines Pencak Silat National Team. Dr. Jeremy Bulter is the Associate Director of Project FLEX, a sport-based leadership program that teaches life skills through sport to positively impact the lives of incarcerated youth, and an Adjunct Professor of Kinesiology and Physical Education at NIU.

Paul speaks on the power of witness. (Please note - the start of sermon was cut off, this was the reading of the scripture only.)

Pastor Paul Wright speaks on the "love" element of our church vision. 

Pastor Paul Wright resumes our series looking at the book of Acts. 

Pastor Paul Wright speaks on the importance of experiencing more of Jesus and having his Word as a filter for our lives.

*This is my personal account of Bill Hamilton from my own personal memory. I'm sure that I have some of the details and facts wrong. I apologize for any errorsOn December 15th, 2024, Bill Hamilton, the Founder of TechSmith died from a heart attack at the age of 77. Bill Hamilton was the greatest entrepreneur of the Lansing area in this century. Arguably more. He was a husband, a father, a veteran, a computer programmer, a Spartan, an amateur ham radio enthusiast, a competitive shooter, an avid reader, a history expert, a philanthropist, and to me personally - he was my second father, a mentor and one of the greatest people I've ever known. Bill Hamilton is the reason I finished college, the reason I love to read, the reason I'm an entrepreneur, the reason I love software & tech, the reason I am skeptical, the reason I got on my first airplane, and so much more. I can't begin to imagine the hole that has been left in the heart of his family, especially his loving wife Susan and his daughter Wendy, whom I have come to know best. My love and support go out to them and his entire family.Bill co-founded TechSmith all the way back in 1987. It was a software consulting company, and one of the products they developed to serve their clients was, I believe, the first-ever “screen capture” tool.At the time, TechSmith was mainly doing consulting work for clients, but Bill had ambitions to become a software product company. They had the brilliant idea to give away Snagit for free on a “shareware” site that allowed users to download free applications. Remember, this was pretty revolutionary at the time. At this time, mostly the way you would buy software was to walk into a brick and mortar retail store and buy packaged software off a shelf like a book. Downloads of Snagit exploded so they decided to start offering customers the option to donate money to the company. And they did! All the sudden, TechSmith was a software company. The company built visual communication software. Snagit for taking pictures of the Screen. Then Camtasia Studio for recording videos of the screen. Camtasia was the product that I helped grow under the leadership of Troy Stein. Bill was built different and he built TechSmith unlike any other company that I had ever seen. When I joined TechSmith in 2003, I believe there were about 50 employees. TechSmith was like paradise to me. There was an employee lounge with free pop, snacks, and every Friday the company catered meals for “Free food friday” where they would select the best restaurants from around the area and even sometimes - the best ice cream. But it wasn't the perk of getting to eat for free - Bill did it because he wanted his employees to sit together and get to know one another. It was all to build trust and community amongst his employees. This was something I directly emulated (Ahem, Stole) at Liquid Web. Everything Bill did in the company was to build a culture where the employee was supported, mentored, taught, and grown into a better person. Bill encouraged dissent. He encouraged people to always have one thing in mind: What is best for the customer? When I joined the company I was 22 years old. I was a young punk kid that knew nothing about software, the internet, business, - or anything - really. At the time I was applying for the job, I was nearly bankrupt after starting a company that failed and taking a loan out from my generous parents that I was at risk of not being able to repay. I was bitter from my previous experience at Millenium Digital Media and felt that I had been treated unfairly, so I had a big chip on my shoulder. I came into TechSmith with the attitude of literally - “Fuc& it. I'm going to speak my mind, they are going to fire me anyway.”Bill had another incredible gift. He believed in complete transparency and honesty. Almost anyone in the company could run sales reports and see detailed financial information about the products and the company itself. In most companies, only the elite top of the company has the privilege of seeing this “sensitive” information. But Bill believed that the best ideas can come from anywhere within the organization and that we should all work from the same set of facts. He also encouraged people to sit in on meetings, even on topics that they were not the expert. I want to take a minute to go back to a post that I wrote just 4 short months ago. I am SO glad that I wrote this and took the time to honor the man I admired: “Bill Hamilton at TechSmith will always be like a second father to me.I didn't really know what software was when I was hired, and I certainly had no idea what it meant to invent a software application, do the coding to develop it, market it to customers, to become a multimillion-dollar product. TechSmith was one of the most beautiful companies I've ever worked for, comprised of some of the smartest people I've ever met in the world.Being around those people made me smarter, no question—from Brooks Andrus who taught me all things “product”, to Betsy Weber on marketing, Michael Malinak, Paul Middlin, and Dean Craven on software development, Jim Hidlay on Sales, the Gardener twins, (Marty and Murphy) on insanely fast development, Daniel Park, Tony Lambert, Matt Ayo, Paul Wright, Jeff Kohler, Renee Badra, Amy Walsh, Carla Wardin, Tony Dunkle, and my all time favorite: Troy Stein: Troy taught me almost everything. (I know I missed many!!! SORRY!)But the reason this all happened and the thing that brought us all together was Bill Hamilton.Bill and his wife Susan created a culture where anyone could have any idea, and the status of the individual presenting the idea did not matter at all. The only thing that mattered was the correctness of the idea and how convincingly you could persuade others to your way of thinking.I remember being a young punk kid, maybe 21 or 22, essentially doing customer service for sales calls. Even with my low level position, at TechSmith I was encouraged to sit in on some of the development and product marketing meetings for a software application that I knew nothing about. I had no expertise that qualified me to participate in those meetings. Yet, there I was.I remember one meeting specifically a week or two into my employment that was about the Camtasia Studio's non-destructive video editor. There were probably 10 brilliant people in the meeting — and me.As the discussion went around the room and they discussed the product, I had a realization: I knew a little bit about the application because of my experience working at NBC Channel 10. I knew a little -- but not much —just enough to be dangerous.I also had a chip on my shoulder from being fired from my previous job and after some prodding from Bill Hamilton, I got the courage to speak up.“Do you guys realize this doesn't function like any of the other video editing software on the market?” There was an audible gasp in the room as the youngest stupidest person at the table essentially disagreed with every decision that they had previously made.The person who had hired me into TechSmith tried to get me to stop, but luckily Bill Hamilton was in the room. He embraced me, leaned in, and argued with me passionately. I argued back. I was certain I was going to be fired, but to my surprise, Bill Hamilton took me into the hallway afterward and continued the conversation.He told me that he appreciated the feedback and welcomed it, and that I should continue to do it and sit in on more meetings. It was truly amazing.Honestly, I don't even know if I was right about what I was saying. Looking back, I'm sure I probably wasn't, but that taught me the most important lesson of my life.Surround yourself with smart people who want to hear your opinion regardless of your status, and people who judge you solely based on the content of your character and the quality of your thinking.TechSmith taught me many things, but the main things it taught me were how to think, how to build companies, how to be skeptical of my own brain, it taught me strategies to disregard status in the search for truth, and taught me the importance of building high-quality teams of the smartest people in the world.I am incredibly lucky that Bill Hamilton chose to keep TechSmith Corporation in the Lansing, Michigan, area. If it wasn't for that, I truly don't believe I would be the person I am today. That is not to say I am a perfect person. Far from it. But I'd certainly be a much shittier person if it wasn't for Techsmith!And this is precisely my point: because of my time at TechSmith, I know that perfection isn't an end state; it is a constant pursuit. The only way you can ever possibly get close to achieving it, which of course is never possible, is by surrounding yourself with smart people and continuing to push and challenge yourself every single day.So, this concludes another love letter to Bill Hamilton, the founder of TechSmith Corporation.”As I sit here crying and missing my friend and mentor, I regret a lot. I regret that I never recorded the podcast with him that I had planned to do. I regret that I didn't join TechSmith after we sold Liquid Web like Bill had hoped I would. On Monday when my friend Joe Dearman called to give me the news of Bill's passing I was running at the MAC. Literally the very next thing on my To-Do list was to call Bill and invite him to Lunch with Brooks and Joe the following day. When Joe told me of the passing of Bill, he mentioned that Bill was just in the office on Wednesday and he was sharp as ever. He also mentioned that on his way out of the meeting Bill said, “Tell Travis I said Hi”. I cannot believe he is gone. He was healthy and sharp. About 1/5 of you reading this will die of a heart attack. Of that, about 50% of you will be seemingly healthy and have no prior warning or signs. As most of you know, Matt Hill founder of Liquid Web, my best friend since 2 year old - also died of a heart attack. This again is my plea to please spend the ~$200 to get a CT Calcium Score of your heart. It is quick, painless, doesn't require any dye or injections. Just a quick trip to see if you have a ticking time bomb in your chest. (I am not a doctor.)Bill was my mentor. He was like a second father to me. The man I am today, for better or for worse, has been influenced mostly by my incredible parents and just after that… Bill Hamilton. Bill and I would try to get lunch or breakfast about once a quarter. When I was walking out of a meeting we had around the time of Matt's death I remember turning to him and saying: “I love you”. I think it startled him and I felt really weird when he didn't say it back — but sitting here, I know he loved me and I am so fu$&ing thankful I delivered him that message while he was still here with us. I love you Bill. Thank you. Year Of The Opposite - Travis Stoliker's Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to Year Of The Opposite - Travis Stoliker's Substack at www.yearoftheopposite.com/subscribe

Send us a textShoresides explores life in coastal North Carolina through the lens of resilience, justice, and community action. In this episode, host Nicolas Magrino examines the implications of President Trump's second term, focusing on the private prison industry's role in mass deportations and the human cost of immigration policies. Featuring insights from immigration defense lawyer Martin Rosenbluth and Prison Legal News editor Paul Wright, we uncover how systemic practices affect families, communities, and the economy—highlighting the resistance and the profit motives driving these policies. Listen to understand the stories behind the statistics and the people fighting for change. Note: Paul Wright is the board chair of Narrative Arts, the publisher of Shoresides.Support the showwww.shoresides.org

Paul Wright speaks on the message Mary receives from God. 

In the latest episode of Identity Architects, InfoSum's SVP, Marketing & Communications, Ben Cicchetti sat down with Paul Wright, Head of International, Uber Advertising at Uber, to discuss Uber's advertising business, consumer privacy, commerce media, diversity, and more. —Listen to our Identity Architects' Soundtrack Playlist: https://hubs.la/Q02yC7Vt0 More information on InfoSum https://www.infosum.com/ InfoSum Case Studies: https://www.infosum.com/resources/library/case-studies —Subscribe to our newsletter: https://www.infosum.com/resources/insights Follow us on LinkedIn: http://www.linkedin.com/company/infosumhq

For the Season 9 finale, Paul Wright and I discuss Foxes & Lions, a game we are co-designing about the Italian Wars. Are you into Machiavelli, Renaissance Italy, and political chaos? Then this is gonna be a game for you. Keep the Faith: https://www.backerkit.com/call_to_action/ffdefab3-adb6-48aa-8335-797e720c58a1/landing Beyond Solitaire is proudly sponsored by Central Michigan University's Center for Learning Through Games and Simulations, where learning can be both playful and compelling. Check them out here: https://www.cmich.edu/academics/colleges/liberal-arts-social-sciences/centers-institutes/center-for-learning-through-games-and-simulationsCheck out CMU's game offerings here: https://cmichpress.com/shop/Sign up for an online game design class here: https://www.cmich.edu/academics/colleges/liberal-arts-social-sciences/centers-institutes/center-for-learning-through-games-and-simulations/certificate-in-applied-game-designAll episodes of my podcast are available here: https://beyondsolitaire.buzzsprout.com/Beyond Solitaire Merch: https://sirmeeple.com/collections/beyond-solitaireEnjoy my work? Consider supporting me on Patreon at https://www.patreon.com/beyondsolitaire or getting me a "coffee" on Ko-fi! https://ko-fi.com/beyondsolitaireContact Me: Email: beyondsolitaire at gmail.comTwitter: @beyondsolitaireInstagram: @beyondsolitaireFacebook: www.facebook.com/beyondsolitaireWebsite: www.beyondsolitaire.net

Pastor Paul Wright speaks on God's peace ruling in hearts. 

News and views relating to the F&C Community and the wider broker industry. This week, while Sadish Visvalingam is away, Dien Le stepped in to Co Host with ⁠Beth Comino⁠. Our Guests this week are ⁠Paul Wright⁠ and ⁠Ali Dunphy-Foden⁠. In addition to chatting about the news, The topic for discussion this week was based on an Anon Post asking members "when is it the right time to hire staff?" - in this case, it would be hiring their first employee. In the NEWS: *The FED cuts rates by 0.25 percentage points on Thursday (US time). The Aussie Dollar dropped and of course TRUMP wins the election. So what does that have to do with Australia?

Pastor Paul Wright continues our series on Acts, looking at 4:1-22.

Send us a textAs businesses navigate an increasingly competitive landscape, fostering diverse teams goes beyond doing the right thing; generating ideas and solutions that resonate with a wider audience is crucial.In this BONUS episode of Marketing in the Madness, Katie welcomes back Paul Wright, Head of International for Uber, to discuss the intersection between diversity and innovation.  Paul shares his insights on building diverse teams from scratch, the significance of authentic culture, and how it can unlock innovation.At Street, embracing diversity within a team gives us a better understanding of our client's needs and market trends. By prioritising diverse teams, businesses can enhance their internal culture and drive better results for their clients.Here's what you'll learn in this episode:

In the latest episode of Talking Flutes, hosts Jean-Paul and Clare Southworth take us on an enlightening journey through the realms of intrinsic and extrinsic motivation, particularly in the context of musicianship. Whether you're a novice flute player or a seasoned professional, understanding what drives you is crucial to your growth and success. The duo wastes no time diving into the topic at hand: intrinsic versus extrinsic motivation. Clare explains that intrinsic motivation is the drive to complete a task because it is inherently interesting or enjoyable, while extrinsic motivation is driven by external rewards. Jean-Paul and Claire share personal anecdotes that highlight their early experiences with motivation. Jean-Paul recalls how his initial motivation to play the flute was to keep his mother happy and avoid her moaning at him. On the other hand, Clare's journey began with a genuine love for the instrument, spurred by her curiosity and the joy it brought her. These stories underline the complex interplay between intrinsic and extrinsic factors in a musician's life. The discussion then shifts to the role of parents and teachers in nurturing motivation. Claire emphasises the importance of introducing children to various activities and allowing them to discover what they love. She argues that forcing a child to practice can create barriers, whereas encouraging their natural curiosity can lead to intrinsic motivation. Jean-Paul adds that a good teacher should create a balanced learning environment that fosters both intrinsic love for the instrument and extrinsic rewards for progress. As the conversation progresses, they touch upon the challenges professional musicians face in maintaining intrinsic motivation. Jean-Paul shares his experience of realising that playing fast and impressing others was not the essence of music. Clare agrees, noting that true satisfaction comes from within and that musicians must constantly remind themselves of their initial love for the craft. The episode also delves into the impact of social media on musicians' motivation. Clare points out that while social media can offer extrinsic validation, it often detracts from the unique experience of live performances. She warns against the pitfalls of constant comparison and encourages musicians to focus on their personal growth and intrinsic joy. Towards the end of the episode, Jean-Paul announces a temporary pause in the podcast series, explaining that they plan to make their extensive library of episodes more accessible. This pause is an opportunity to rejuvenate and return with even more valuable content. In summary, this episode of Talking Flutes is a treasure trove of insights into the motivations that drive musicians. Jean-Paul and Clare's candid discussion offers valuable lessons for anyone looking to understand the delicate balance between intrinsic and extrinsic motivation. So, whether you're a music student, teacher, or professional, tune in and get inspired to find your own musical motivation. 'Talking Flutes', 'Talking Flutes Extra', 'Bitesize' and 'Revisited' are podcast productions by the TJ flute company.  For more information visit https://tjflutes.com

lkbflu

The CPGGUYS are joined in this episode by Paul Wright, head of international at Uber advertising. This episode originated during Shoptalk Europe back in June at Barcelona. Needless to say, the last 4 years have seen a whirlwind change in retail media across the board. I'm talking 60+ RMN's in the US, huge media budget shifts to sales and lower funnel but yet instore media not penetrated at all. In Europe, in store media has been RMN for a while. We thought why not learn more about international RMN, how the approach is and what the focus may be.Find Paul Wright on Linkedin at : https://www.linkedin.com/in/paulwright66/Find Uber on Linkedin at : https://www.linkedin.com/company/uber-com/Find Uber online at : https://www.uber.com/us/en/about/Here's what we asked him : 1. Your career passes through media who is who from Apple, to Amazon, omnicom, ad tv, you've owned companies and been a CEO in this space and even an ethical ad tech company. Take us through the years and how you got to Uber international.2. What's changed over the years? Did RMN”s exist in Europe and international well before they got to the US?3. Having spent time at who is who in advertising, can you give us a quick overview of instore media and why it is considered an RMN in Europe?4. Lets talk uber advertising for international markets. What countries, what offerings?5. On the measurement side, how evolved is your international measurement? Are there standards and guidelines you follow?6. What makes Uber advertising attractive to brands in Asia vs Western Europe? Which Asian markets are evolved?7. How integrated are you with Uber eats and how do the 2 of you work together to deliver for brands? 8. Lastly, we always ask - what's next. What trends are you following and coaching the industry on? What adoption curve are we at the edge of? What is uber ads international on the cutting edge of?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj on PopStar Academy: https://www.netflix.com/us/title/81587828?s=i&trkid=258593161&vlang=enDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or  CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Finding the Perfect Flute: A Personal Journey The quest for the perfect flute is a journey every flute player embarks on at some point. In our latest episode of Talking Flutes, we delve into why this journey is so deeply personal and why there's no such thing as a universally perfect flute. The idea of a perfect flute is a myth. Each flute player has unique needs influenced by their embouchure, airstream, hand movements, and personal taste in music. These individual factors mean that what works brilliantly for one player might feel completely wrong for another. For instance, a headjoint that offers little resistance might be ideal for someone with a strong airstream but challenging for someone else. Materials and design play a crucial role in how a flute performs. Silver, gold, platinum, and wood each offer unique sound qualities. But it's not just about the material; the grade of silver, the gold content, and even the design of the headjoint can drastically change how a flute sounds and feels. A solid silver flute might produce a bright, clear tone, while a gold flute might add warmth and resonance. Wooden flutes, with their natural resonance, are perfect for certain musical settings but require careful maintenance. Choosing the right flute is not just a technical decision; it's an emotional one. This instrument will be your companion for years, an extension of your musical voice. It's essential to find one that resonates with you on a personal level. When trying out flutes, pay attention to how you feel when you play each one. Does it inspire you? Does it make you want to explore new musical ideas? These are critical indicators of whether a flute is right for you. Tune into our latest episode of Talking Flutes to dive deeper into this topic and gain valuable insights into choosing the right flute for you. Happy playing! Talking Flutes, Extra, Bitesize and Revisited pods are podcast productions by the TJ flute company.  For more information visit https://tjflutes.com 

Is this really that important?!  To some apparently it is! Hello, flute enthusiasts! This week on Talking Flutes, we dive into a topic that has sparked much debate within the flute-playing community: should we call ourselves flautists or flutists? takes us on an engaging journey through the history, cultural context, and personal preferences that shape this ongoing discussion. The origins of the terms flautist and flutist are as varied as the music we play. The word "flute" itself comes from the Latin "flatus," meaning blowing or breath, which is central to the instrument's identity. The term "flautist" first appeared in English literature in the early 19th century, derived from the Italian "flautista." This Italian influence was significant during a period when many English-speaking musicians looked to Italy for musical inspiration. But why did we borrow an Italian term when "flutist" already existed? Some suggest that "flautist" added a sense of sophistication and prestige, reflective of the European classical tradition. Others believe it was simply a matter of style and preference. Today's use of these terms varies by region. In the United States and Canada, "flutist" is overwhelmingly preferred, likely due to the American emphasis on linguistic efficiency. Major musical institutions like the National Flute Association have standardised this term. Across the pond in the United Kingdom, "flautist" is the term of choice, aligning with the British love for tradition and European musical terms. In Australia and New Zealand, the British influence means "flautist" is more common, though American influences bring some variation. In South Africa, British English has historically dominated, making "flautist" more prevalent. Interestingly, in non-English speaking countries, the term used is often a straightforward derivation of the word "flute," with less controversy. For instance, French speakers use "flûtiste," and Germans use "Flötist," both aligning more closely with "flautist." So, why does this matter so much to people? For many musicians, the term they use is closely tied to their identity. In the classical music world, where tradition is paramount, calling oneself a "flautist" connects to the rich history of European classical music. Conversely, "flutist" feels more modern and accessible, appealing to those who find "flautist" elitist or pretentious. The debate also has professional implications. In the US, using "flautist" might be seen as unusual, while in the UK, "flutist" might come across as overly Americanised. This choice can reflect broader questions of professionalism and authority within the flute community. Ultimately, whether you call yourself a flautist, flutist, or simply a flute player, what truly matters is the music you create and the connection you make with your audience. Language evolves, and so do we as musicians. So, let's celebrate the diversity in our community and focus on what unites us: our love for the flute. 'Talking Flutes', Talking Flutes Extra', 'Bitesize' & Revisited' are podcast productions by the TJ flute company.  For more information visit https://tjflutes.comn

Note: Sorry for the poor audio on the podcast. I'm on vacation and don't have access to my usual studio setup. Lansing is a fine city. I love my family here, I love my in-laws here, and I love my friends here dearly. But it is unquestionable to say that I hindered my career and my intelligence by staying in Lansing, Michigan.One of the truest things ever said about relationships is that you become the average of the five people you spend the most time with. From my perspective, that is unquestionably true—not just for me but for the friends and family that I observe.It's hard to develop good habits if you're around people with bad habits. It is very difficult to develop high-quality thinking if you are around people with low-quality thinking. This is not to suggest that the people in Lansing, Michigan, have low-quality thinking. I am not saying that at all. I love the people here, and I have invested in the people here as much as I possibly can.But when you are trying to pursue a specific career or industry, it's very important that you surround yourself with the best thinkers in that industry. Whenever possible, it is critical to be around the founders of companies that have invented revolutionary technology in that industry.For example, Lansing, Michigan, used to be one of those areas when Ransom E. Olds helped invent the auto industry here around 1900-1930. Lansing became a beacon of hope and a bright light, attracting the best thinkers and workers from around the world to join in on the truly revolutionary effort. They aimed to mass-produce the automobile, invent the mass manufacturing line, and literally change the world.All the best and brightest workers thinking about the problem of transportation flocked to Lansing. If you went out to a bar or went to the lake with your friends, by default, you were around the smartest people in that industry. You were around the top minds thinking about how to revolutionize transportation for human use. Even a casual conversation over coffee could be one of the smartest conversations happening anywhere in the world on that particular topic.What is truly marvelous is that it didn't have to be the CEO or the founder of the company that you were talking to or interacting with. When you are inside a company doing truly revolutionary work or even in the same city as that company, even if you are a new low-level employee just getting your start or just a citizen in the city, it is possible that you are still in the top 1% of thinkers on that particular topic. In the example we are using of Lansing Michigan during the 1900-1930's, the conversations happening in Lansing about revolutionizing transportation and the manufacturing process - were some of the most important in the entire world as it relates to that topic. People don't realize this, but even the secretary at Google usually knows more about how search engines work than some people that I meet who own search engine optimization companies. That's just how it happens when you're in the right rooms and surround yourself with the right conversations. Surround yourself with the best and brightest thinkers on whatever topic you want to learn about. It seems obvious and we already recognize this about sports: If you want to be the best, you have to play against the best. It's strange that we don't understand this and embrace it in our professional careers enough. I certainly wish I would have realized it earlier in my career. I don't want to diminish or take away from the amazing fortune I've had and I want to give credit to the amazing influences and mentors I've had. * From Big Dan Crimin, who taught me how to sell for the first time when I was working at Big George's Home Appliance Mart. * Donnie Hoppes, Jason Spencer, and Jen Sumaraki, who taught me how to run the audio board and camera to produce the NBC Nightly News. * And Mr. Schneider at Schneider Sheet Metal, who taught me how to make ductwork for homes.But there is one simple fact that changed my trajectory and, I think, literally saved my career and taught me how to think. That was because Bill Hamilton founded TechSmith Corporation and kept it in the Lansing, Michigan, area. I was fortunate that my high school friend Jenn Veldman Middlin happened to work there and was sitting across the table from me at my first interview. Without that, I probably never would have gotten the job. One of the reasons I love Jenn so dearly, even though we disagree on politics so severely (lol, I love you, Jen), is because I credit her with almost single-handedly changing my life. But Bill Hamilton at TechSmith will always be like a second father to me.TechSmith makes the software applications Snagit, which take screen captures of your computer screen, and Camtasia Studio, which made videos of your computer screen. I didn't really know what software was when I was hired, and I certainly had no idea what it meant to invent a software application, do the coding to develop it, market it to customers, to become a multimillion-dollar product. TechSmith was one of the most beautiful companies I've ever worked for, comprised of some of the smartest people I've ever met in the world.Being around those people made me smarter, no question—from Brooks Andrus who taught me all things “product”, to Betsy Weber on marketing, Michael Malinak, Paul Middlin, and Dean Craven on software development, Jim Hidlay on Sales, the Gardener twins, (Marty and Murphy) on insanely fast development, Daniel Park, Tony Lambert, Matt Ayo, Paul Wright, Jeff Kohler, Renee Badra, Amy Walsh, Carla Wardin, Tony Dunkle, and my all time favorite: Troy Stein: Troy taught me almost everything. (I know I missed many!!! SORRY!)But the reason this all happened and the thing that brought us all together was Bill Hamilton. Bill and his wife Susan created a culture where anyone could have any idea, and the status of the individual presenting the idea did not matter at all. The only thing that mattered was the correctness of the idea and how convincingly you could persuade others to your way of thinking. I remember being a young punk kid, maybe 21 or 22, essentially doing customer service for sales calls. Even with my low level position, at TechSmith I was encouraged to sit in on some of the development and product marketing meetings for a software application that I knew nothing about. I had no expertise that qualified me to participate in those meetings. Yet, there I was. I remember one meeting specifically a week or two into my employment that was about the Camtasia Studio's non-destructive video editor. There were probably 10 brilliant people in the meeting, and me. As the discussion went around the room and they discussed the product, I had a realization: I knew a little bit about the application because of my experience working at NBC Channel 10. I knew a little -- but not much —just enough to be dangerous.I also had a chip on my shoulder from being fired from my previous job and after some prodding from Bill Hamilton, I got the courage to speak up. “Do you guys realize this doesn't function like any of the other video editing software on the market?” There was an audible gasp in the room as the youngest stupidest person at the table essentially disagreed with every decision that they had previously made. The person who had hired me into TechSmith tried to get me to stop, but luckily Bill Hamilton was in the room. He embraced me, leaned in, and argued with me passionately. I argued back. I was certain I was going to be fired, but to my surprise, Bill Hamilton took me into the hallway afterward and continued the conversation.He told me that he appreciated the feedback and welcomed it, and that I should continue to do it and sit in on more meetings. It was truly amazing.Honestly, I don't even know if I was right about what I was saying. Looking back, I'm sure I probably wasn't, but that taught me the most important lesson of my life.Surround yourself with smart people who want to hear your opinion regardless of your status, and people who judge you solely based on the content of your character and the quality of your thinking.TechSmith taught me many things, but the main things it taught me were how to think, how to build companies, how to be skeptical of my own brain, it taught me strategies to disregard status in the search for truth, and taught me the importance of building high-quality teams of the smartest people in the world.I am incredibly lucky that Bill Hamilton chose to keep TechSmith Corporation in the Lansing, Michigan, area. If it wasn't for that, I truly don't believe I would be the person I am today. That is not to say I am a perfect person. Far from it. But I'd certainly be a much shittier person if it wasn't for Techsmith! And this is precisely my point: because of my time at TechSmith, I know that perfection isn't an end state; it is a constant pursuit. The only way you can ever possibly get close to achieving it, which of course is never possible, is by surrounding yourself with smart people and continuing to push and challenge yourself every single day.So, this concludes another love letter to Bill Hamilton, the founder of TechSmith Corporation.So what do you do with this information? Probably nothing. Advice is mostly b******t.But what I can tell you is what I wished I would have known when I was getting started. * When you're getting started, almost entirely ignore the salary. The reality is, when you're young, to an amazing company doing important work you have no value at all. In most cases you should probably be paying them for the opportunity. So if you even get a small salary, be happy and jump at the chance. * Get yourself into rooms with the smartest thinkers on the topics you care about. With the advancement of the internet that could be chat rooms, zoom calls, forums, or networking meet ups. But don't undervalue the importance of being in the great cities of your time. In 1900, Lansing was one of those cities. That's exactly what brought my family here. But today, if you want to make the best BBQ - get to Austin or Kansas City. If you want to revolutionize finance with Blockchain technology, get to Miami. If you want to gain access to capital to scale up a software enabled startup, get to San Fran. (Even with all its recent problems)Apologies to LansingI'm committed to Lansing and I don't mean this post with any ill will. I hope that I can be a tiny part of hopefully reigniting the entrepreneurial spirit of this area. But I also have to be honest about how I feel or else I'm not doing a service to anyone including myself.So if you're mad at me for this post, blame Bill Hamilton, because I learned this at TechSmith. :)I'd love to hear from you. What do you think? Get full access to Year Of The Opposite - Travis Stoliker's Substack at www.yearoftheopposite.com/subscribe

According to research from Sales Enablement PRO, organizations leveraging enablement tools are four times more likely to effectively drive rep consistency. So how can you improve sales rep effectiveness through enablement?Shawnna Sumaoang: Hi, and welcome to the Win Win Podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully.Here to discuss this topic is Paul Wright, the vice president of sales enablement at Acosta Inc. Thank you for joining us, Paul. I’d love for you to tell us about yourself, your background, and your role. Paul Wright: Absolutely. Thank you again for having me. As you mentioned, I’m the vice president of sales enablement for Acosta Group. And I’ve been in this role for a little over two years at this point. I came into this role from a subsidiary company in Acosta Group called ActionLink, where I was an account manager and had business development responsibilities, some field management responsibilities, et cetera.I had been there for about seven or eight years prior to the move over [from ActionLink]. Before that, I’d been a visual merchandising manager for a large national retail chain. I’ve been a buyer for another large retail chain. And spent the first I’ve spent several years of my career as a district manager for a large company that has an office in Arkansas.I’ll just say that, but so I’ve got a load of retail experience, and bringing that all into the corporate side of things has been a fun challenge for me to go from managing people to managing processes, content, training materials, and different things like that. SS: Paul, thank you so much for joining us today. As you mentioned in your introduction, you have a lot of experience as a retail and sales leader. How does that experience influence your approach to your enablement strategy? PW: One of the biggest helps is I know what it’s like to sell, cause I’ve done selling before. I know the challenges. I would not consider myself even to be a seller, but I had some success in selling and learning, basically bringing all of my experience in, even from down to employee relations, and becoming a creative problem solver. Learning to hear the root cause or the root problem helps me to teach sellers how to listen for the unsaid when they’re talking to a client or a prospect. I tell people all the time, that if you ask a prospect or a client, what’s your biggest pain point you’re looking to solve? The client, especially if they’re brand new to you and you don’t have a relationship established, is not going to tell you anything because everything’s roses in their world. But if you listen and ask the right questions at the right time, you’ll find their pain points and then you present them a solution in a way that they almost think it’s their idea. When it’s their idea they’re the hero of the story, and it becomes an easy transition into closing a deal. SS: Absolutely, I love that. What are some of your best practices then? I would love to share some tips and tricks with our audience for partnering with other leaders across the business like sales and marketing as you develop your enablement programs.PW: Interestingly enough, at Acosta Group, I sit on the enterprise marketing team and that’s a little different I think in a lot of organizations, there’s a separate sales operations team that generally is like a deal desk, a contract desk, and an onboarding desk, things like that. But because I sit with the marketing team on the enterprise commercial team, I’ve got direct access and consistent access to the folks who are providing the content that we’re storing on Highspot, for example.We have regular content meetings where I will bring up a point that a seller brought up to me, or they’ll bring up a point that they noticed from a piece that was more successful in a recent RFP or something like that. It becomes a collaborative process to get the right content and the best content in front of our sellers to enable them to go in confidently, knowing they’ve got what they need at their fingertips.SS: Wonderful, I think that’s a fantastic way to establish a partnership. Now, collaboration across the business plays a key role in how you designed and launched your current Highspot environment. Can you tell us about that process? PW: So I want to go back to the very beginning of Highspot at Acosta. The agreement was already in place to start a pilot when I came into the role. And we were in the final four or five weeks pre-launch where we were loading in content and things like that. And at that point in time, we were loading in what we thought sellers wanted. We were loading in huge capabilities decks and things like that.And some of our marketing leaders were at our annual leadership meeting and they actually polled some of the sellers and said, what do you really want out of Highspot? We want to know why they should outsource because we are a third-party provider of services for our companies, for professional services.And a lot of folks will say we can do it cheaper ourselves. So why should they outsource? Why should they use Acosta as their outsourcing partner? What advantage is it to do the Acosta? So our team got together and decided that we were going to create a service catalog and each service that we provide would have its own play page.And on that play page, we would answer those questions. What is this service? Why should you outsource this service? And why should you outsource with a constant for this service? And instead of a 35-slide capabilities deck, we had a three to five-slide overview of that particular solution. We also had a cell sheet added as part of the play page.So send this one-pager out to measure interest. We had a spec sheet that was internal facing that answered the views and plots behind the scenes of the service and what exactly it entails. Most solutions have a brief overview video, like a 30 to 60-second jazz reel kind of thing just to get people excited about it.Something that can be shared on social, or whatever. And then we started an on-demand training series for every solution where we get our subject matter experts on camera talking about the solution like they’re talking to a client. They will bring up in the course of this, some key listening cues, some key questions to ask, and probing questions to ask about what the solution entails, [like] what some advantages are for using Acosta for that solution, et cetera. We’ve got a user base of around 225 individuals. And with the last time I checked, which was in April, we had almost 6,000 views year-to-date of content inside of Highspot. And it was something like 17 days of view time. The challenge we’re seeing now is our users are not leveraging some of the real capabilities of Highspot.We could have stored this content in SharePoint. We could have stored this content on a team site or anywhere else we wanted to. We picked Highspot so that we could get the advantages of the engagement metrics. And so that’s our next challenge up is how do we do that? How do we get people more engaged with using Highspot to its full capacity?SS: It is always a journey of evolution and enablement I have to say, and this is a rapidly evolving space and you guys are doing quite well, given where you are at your stage in the journey. Now, as you were rolling out the platform to your sales team, do you have some best practices for driving some of that increased adoption that you were seeing amongst your sellers? PW: So I really think that the initial push of doing the Highspot Heroes was a big point of that because everybody likes to be at the top of the leaderboard, especially sellers. They’re a very competitive bunch of people. And so I think that helped drive a lot of that initial early engagement. I think another thing that we did really was we had some office hours where I would just be on a team’s call for an hour once a week.Just to answer questions and help people guide things through. I still, to this day, do a 30-minute orientation for every new user that gets added to Highspot where I walk them through the capabilities and get them acquainted with the idea of pitching at the very least. And then one of the other things, and I’ve done this for all the other parts of my job as well, is I pride myself on being accessible. So every email that I send out has a link where they can book 30 minutes with me. It’s linked to my Outlook calendar that shows them when I’m available. So they’re not overbooking or anything like that. I’m well known across the company as one of the most accessible people in support and get Teams messages all day long. “Hey, how can I find this? How can I do that?” And I really think as enablement is a support role, I think that’s critical to be accessible and approachable to your users. SS: Now, that’s fantastic. Paul, one area that I know you’re starting to see some traction with your sales team is engaging their buyers with Digital Rooms. What are some of your best practices for leveraging Digital Rooms today? PW: It goes back to when I was first brought into this position, I was informed that my role was to be the easy button for sellers. So when it comes to Digital Rooms and some more advanced features of Highspot or Salesforce or anything like that, let’s make it easy.Another term is frictionless. So we’re in the process of creating templates. We're creating this; we’ve already created a spot where we uploaded all of our client logos so that we know they’re sending ones that are right-sized, right format, and everything like that, so it looks good. I think the worst thing you could do to a client is send them their logo and it’s pixelated or stretched or something like that.So we’re creating that to make it easy so they can find that as they’re putting their Digital Room together to send creating some verbiage templates for a cold call or a landing page for a trade show. Or, we use Digital Rooms for a lot of different things. I’ve even used them.For event registration pages in the past. And so the more our people see them, the more they want to use them. And the more they want to use them, the more ideas we come up with for making them easier to use. SS: I love it and hose are some creative ideas, even some that I may apply with my own team right after this. Now, another way you’re evolving your buyer engagement efforts is through a relatively new capability in Highspot, Autodocs. What are some of the ways your teams have just started to leverage these? PW: We are truly in the early days of Autodocs. In fact, the senior director for brand and I sat in on the webinar last week and we were messaging each other back and forth on Teams during the whole thing and she was like, “This is speaking to my soul. I feel like I’ve been seen.” So we are, right now, putting together a pilot program for Autodocs for our users. It’s still taking shape, we’re identifying a small group of people to roll it out to first. And these would be the folks that are our most active pitchers right now.So we see them as early adopters. And so we will put together one or two Autodocs that are our highest profile services that are most frequently accessed and pitched and get this pilot group up and running. And if you ask me this question in say 60 days, I think I’ll have a lot more information to provide to you, but we are truly building that runway while the plane’s going down. SS: Oh, absolutely. You gotta start small, but once you get those pilot users leveraging it and loving it, I hope that it does take off. So we’ll circle back in a few weeks and check in on you on that front. Now, I know buyer engagement isn’t the only part of your strategy that’s been evolving, and you’ve been driving innovation through your use of AI or artificial intelligence. How are you utilizing AI in your enablement programs? PW: So we have all the AI features available in Highspot right now turned on for our users. I’m a firm believer of letting AI do the things it can do so that I can do the things it can’t. And the thing that it can do is it can craft an email message that introduces a document. What it can’t do is make sure it’s using my voice. So I can go in and edit that message then to sound like me and not sound like a machine. I’m a big believer in the co-pilot program from Microsoft. As a company, we’re piloting that this year in a small group of users, and I’m part of that.And some of the other hats that I wear at my job, I’ve used that to write flows for Salesforce. And take what would have taken me four, five, or six hours to figure out, [it takes] 15 minutes to enter the prompt, get step-by-step instructions, and have a working flow. Once again, let it do the things it can do, and let me focus on what it can’t.That’s going to be my approach for AI for as long as I can see it because it's such a powerful tool that we’re, truly, as a society, just scratching the surface [of] what it can do. SS: Well said, well said. Now, Paul, I have to give you credit. You have driven some fantastic results at Acosta. And I know that you guys have even seen through a lot of your amazing enablement programs and initiatives a correlation to an increase in quota attainment and win rates. How, from your perspective, has your enablement approach impacted these results, and how have you leveraged Highspot to help?PW: I don’t want to take all the credit for it, but sales enablement was a new position at Acosta when I came in two years ago. So prior to that, the sellers had been on their own. One of the areas we saw was they were keeping track of their pipeline, as an example, on Notepads, in OneNote, or somewhere that was not consolidated. No visibility whatsoever. Every little micro team had their own SharePoint site. There was no version control on content or anything. When we started loading in those big capabilities, we noticed logos that were two generations old and just cringe stuff. Nobody was doing it intentionally or with malintent, there was just nobody herding the cats.  The biggest thing that I can take credit for is when I take a step into a role, I own the role. And my role was to get CRM usage up. So we went from having a virtually non-existent Salesforce pipeline to today, we have a robust pipeline that if we only got realistic win rate numbers on, we would be winning, and we have improved our attainment in our quota attainment and win rate.And Highspot has really been a part of that. Our EVP of business development is one of our loudest champions. He wants all content that goes to a prospect or a client to come out of Highspo. He said, “No more of this. If you want to download it because you’re worried about presenting it in a place with spotty internet, that’s fine. But when you download it, it gets used one time. And then you consider that version is old from then on. You get your content out of Highspot for every new pitch, [and] every new presentation.” That has been critical. Our marketing team is small but mighty and they have some of the most intense brand guidelines, and I say that in a good way. They are fantastic stewards of our brand and they do a great job of spotting when something becomes outdated. We do regular audits of our content to make sure that we don’t have information that’s three years old in there still. And one of the ways we’re doing that is we’re taking that on-demand training that I mentioned earlier to the next level.I’ve got a project manager helping me and we’re putting together a three-tier accreditation for each of our sales solutions. And tier one is that on-demand video with some questions for understanding. Tier two takes all of our sales content, pulls out nuggets and key points, and puts it into an interactive module using Rise Articulate.And then there’s a quiz for understanding level three is a scenario based on where they are. We did one for our Amazon services where they’re giving pictures from Amazon listings and they are to call out what’s wrong with them and they’re to call out what’s right with them and things like that. And at the end of this, they get a social shareable image that says “I’m accredited in full-service Amazon”, for example.And so we’re leveraging Highspot for all of that, as both our repository for where to go to get the training and the source of our content, so that we’re teaching on the same content that they’re pitching. SS: Paul, last question for you. As you look ahead, how do you plan to continue to evolve your enablement strategy at Acosta?PW: Daily evolution. I have a personal mantra: get 1% better every single day. In the finance world, there’s the rule of 72 that says whatever your interest rate divides into 72 by is how quickly you’ll see a double return. A 1% improvement means that you will be 100% better in 72 days.It doesn’t mean you’d be perfect, it doesn’t mean you’d be an expert, you’ll be a hundred percent better than your starting point. So I am constantly on the lookout for webinars that increase my knowledge and understanding of enablement and what is out there to help people. And we’re looking at doing more of a drip-type campaign with Highspot like we did in the early days and some retraining and reintroducing of these features because honestly, the the methodology and the features have changed pretty significantly in the last two years in Highspot themselves.And if our sellers are intimidated because it’s called something different, then I need to take that intimidation away. And help them make it easy for them to see that a Digital Room is as easy as anything they’ve done in the past. I continue to look out as well for ways that AI can be brought into the whole deal.In my Salesforce platform, I’m looking to add in opportunity measurement, or grading, and different things like that to help our sellers see from the beginning when they’ve got something good. To continue to go after what’s good and maybe let the other stuff go by the wayside. Focus on what’s winnable, what’s achievable, and what’s impactful to the business.SS: I love that approach, and a very interesting statistical approach to improvement. Thank you so much for joining us today, Paul. I appreciate the time.PW: Thank you for having me.SS: To our audience, thank you for listening to this episode of the Win Podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

The flute podcasting world is a rapidly growing one, but there's one podcast that's stood the test of time; the reliable stalwart of consistent excellence that is Talking Flutes. I've been a fan since the early days, and without it, Inline G wouldn't exist. So it brings me great pleasure to FINALLY twist the arm of host Jean-Paul Wright into coming on here and giving us the crossover younger Gareth dreamed of. Not only a podcaster, Jean-Paul is also the Managing Director of Trevor James Flutes, having previously worked with Sankyo and Miyazawa, as well as being a trailblazer in the field of musician's mental health.This is a lovely, positive episode talking about validity as musicians, what art means to us and how to look after ourselves. It also has some of the best anecdotes Inline G has ever seen; including the origin story of the red socks, told publicly for the first time ever. If you'd like to support the podcast, you can sign up for just 5 quid a month to be a Patron at;patreon.com/TheInlineGFlutePodcastInline G will ALWAYS be free of charge, but signing up helps let this podcast reach new heights, if you can afford it. You'll also get to ask questions to upcoming guests as well as get early access to some episodes. Or if you'd rather not spend money, subscribing to my YouTube channel and following me on Facebook, Instagram and TikTok is a HUGE way to support the podcast. It'll cost you nothing, and it really makes a difference to the algorithm gods. So please interact however you can; like, comment, or subscribe, and help keep this podcast lit xChapters:0:00 - An Intro from Beyond the Grave3:21 - Red Sock Origin Story7:20 - Flute Beginnings and Teenage Crushes10:07 - Crozier, Dower, Wibb and Military Music20:07 - Performance Anxiety and THAT BBC Story24:46 - Musician's Mental Health from the 80s to today31:31 - Changes in the Flute Market 39:17 - Flute Podcasts and Paolo Maldini46:46 - Quick Fire Questions Hosted on Acast. See acast.com/privacy for more information.

Are you a musician looking to carve out your unique space in the industry? Do you ever wonder how you can stand out in a sea of talented performers, teachers, and writers? If you're nodding your head, then the latest episode of Talking Flutes is a must-listen for you! In this insightful 'Revisited' conversation, Clare Southworth and Jean-Paul Wright revisit an archived episode 63 from a few years back, where they delve deep into the nuances of brand building for musicians. They discuss what it means to have a brand, how to maintain integrity while promoting yourself, and the importance of understanding your target audience. Jean-Paul kicks off the discussion with an interesting anecdote about Mrs. Hinch, an Instagram influencer who skyrocketed to fame simply by sharing her passion for cleaning. This story beautifully illustrates the power of authenticity and communication in building a brand that resonates with people. Clare, with her extensive experience in performing, teaching, and writing, shares her perspective on how to connect with different audiences. She emphasises the importance of knowing your unique selling points and how to leverage them to create a memorable brand. Whether it's through engaging concert narrations or innovative program planning, Clare believes in the power of creating an emotional link with your audience. The conversation also touches on the practical aspects of branding, such as the use of social media, the role of visual imagery, and the significance of credibility and consistency. Jean-Paul, with his background in flute playing, branding and marketing, offers valuable insights into the business side of music and how to keep up with the ever-changing tastes and styles of the audience. Building a brand isn't just about showcasing talent; it's about crafting a story that people want to be a part of. It's about being genuine, approachable, and, most importantly, true to oneself. As Clare puts it, "Your brand develops with you as you develop." So, whether you're a budding musician or an established artist looking to refresh your brand, this episode of Talking Flutes is filled with actionable advice and thought-provoking discussions that can help guide your journey. Ready to make your mark in the music world? Tune in to the full episode and start building a brand that's as unique as your music! 'Talking Flutes', 'Talking Flutes Extra', 'Bitesize' and 'Revisited' are podcast productions by the TJ flute company.  For more information visit https://tjflutes.com 

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, Founder of Rubber Cheese.Download the Rubber Cheese 2023 Visitor Attraction Website Report - the annual benchmark statistics for the attractions sector.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this podcastCompetition ends on 17th April 2024. The winner will be contacted via Twitter. Show references: https://carbonsix.digital/https://www.linkedin.com/in/pmarden/Paul Marden is the Founder and Managing Director of Carbon Six Digital and the CEO of Rubber Cheese. He is an Umbraco Certified Master who likes to think outside the box, often coming up with creative technical solutions that clients didn't know were possible. Paul oversees business development and technical delivery, specialising in Microsoft technologies including Umbraco CMS, ASP.NET, C#, WebApi, and SQL Server. He's worked in the industry since 1999 and has vast experience of managing and delivering the technical architecture for both agencies and client side projects of all shapes and sizes. Paul is an advocate for solid project delivery and has a BCS Foundation Certificate in Agile. https://www.rubbercheese.com/https://www.linkedin.com/in/kellymolson/Kelly Molson is the Founder of Rubber Cheese, a user focused web design and development agency for the attraction sector. Digital partners to Eureka! The National Children's Museum, Pensthorpe, National Parks UK, Holkham, Visit Cambridge and The National Marine Aquarium.Kelly regularly delivers workshops and presentations on sector focused topics at national conferences and attraction sector organisations including ASVA, ALVA, The Ticketing Professionals Conference and the Museum + Heritage Show.As host of the popular Skip the Queue Podcast for people working in or working with visitor attractions, she speaks with inspiring industry experts who share their knowledge of what really makes an attraction successful.Recent trustee of The Museum of the Broads. Our guests:Paul Wright from Made by WagAndy Povey from ConviousLooking forward to 2023: Key digital trends attractions shouldn't miss out onBernard Donoghue from ALVASeason finale, with Bernard Donoghue!David Hingley from BOP ConsultingVisitor Experience restructure at Tate, with David HingleyPaul Griffiths from Painshill ParkThe transformation of Painshill Park, with Paul Griffiths, Director of PainshillRoss Ballinger from Drayton ManorThe importance of building a great social community and process behind rebranding a 70 year old attractionDanielle Nicholls from Alton TowersThe importance of building a great social community and process behind rebranding a 70 year old attractionRachel Mackay from Hampton Court PalaceThe importance of Sector Cooperation with Carlton Gajadhar and Rachel MackaySophie from Eureka! The National Children's MuseumHow to write a website brief that agencies will thank you for, with Sophie BallingerElizabeth McKay, CEO of the London Transport MuseumDeveloping a culture of innovation, with Elizabeth McKaySimon Addison from The Roman BathsHow introducing variable pricing increased revenue by 2.3 million, with Simon AddisonDominic Jones from The Mary Rose and Portsmouth Historic DockyardAttraction partnerships and rivalries, with Dominic Jones  Transcription:  Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions.Paul Marden: On today's episode, I'm joined by my co host, Kelly Molson, founder of Rubber Cheese, as well as a group of returning guests to the podcast. This is Kelly's last episode as the host of Skip the Queue as she's leaving rubber cheese after 21 fantastic years of the agency. Today we'll be turning the tables on Kelly as the guests ask her the icebreaker questions. We'll also be looking back at the impact the podcast has had as some of our guests share their experiences of appearing on the podcast with Kelly.Kelly Molson: If you like what you hear, subscribe on all the usual channels by searching Skip the Queue.Paul Marden: So, how you doing?Kelly Molson: I feel slightly. I feel slightly apprehensive. You just said, like, are you ready? Have you got your tissues ready? Like I have. I'm prepared.Paul Marden: Good. So, listeners, today is a big episode, as well as being on 99th episode is also Kelly's last episode as the Skip the Queue host. Yeah. So many of you will know that after 21 years heading up Rubber Cheese, Kelly has decided to spread her wings and move on to pastures new. Paul Marden: And while this is news from many of the listeners, I've had a few months to prepare for this. So I've been thinking long and hard about this episode of what can I do? And I thought it'd be nice to look back at some of your best bits, but I didn't feel like I should do that on my own. I actually thought the best way of looking back at your best bits are to bring your best bits back to us. So I'm just gonna admit a load of people that want to join the edge.Kelly Molson: Oh, no.Paul Marden: So we have got a host of po face and audience members that are going to join us today.Kelly Molson: I'm going to cry already.Paul Marden: Excellent. I've done my job to start with straight away, so everyone's joined us for a virtual leaving party. So I hope you've got your whatsits in a bowl and your cheese and pineapple ready for you as we look back over some of your best bits and enjoy a Skip the Queue episode at its best. And so, for those of you that are listening and not watching, first of all, where have you been? These aren't facestrail radio. You should be subscribing on YouTube and watch these lovely people. But if you're listening, let me introduce you to the host of people that are joining us. We've got Andy Povey from Convious. We've got Bernard Donoghue from ALVA. We've got David Hingley from BOP Consulting. We've got Rachel Mackay from Hampton Court Palace. Sophie Ballinger from Eureka!Kelly Molson: You're supposed to be on holiday.Paul Marden: Sophie from Eureka! The National Children's Museum. We've got Ross Ballinger from Drayton Manor. We've got Dominic Jones from the Mary Rose. And we've also been joined by some of your lovely Rubber Cheese colleagues that wanted to say hi and goodbye.Kelly Molson: Look at everyone's beautiful faces. Oh, God.Paul Marden: And the tissues are going already.Kelly Molson: Do you know what? Just before I came on, I was like, I'm not going to cry. I am completely in control of today. If it was yesterday, I would have cried, but I'm completely in control today. I am not in control at all.Paul Marden: So, long time listeners will know that we always start off with an icebreaker question. And Kelly never tells the guests what the icebreaker question is in advance. So I'm afraid, Kelly, it's your turn. Bernard, you're going to kick off for us today. Would you like to ask Kelly your icebreaker question? Bernard Donoghue: Thank you. Claudia Winkleman. I'm delighted to join this episode of The Traitors. Paul Marden: Have you got the fringe to be Claudia? I'm sorry.Kelly Molson: No, we have not.Bernard Donoghue: Kelly, it's World Book day tomorrow. You've received short notice. What book do you go as to work, please?Kelly Molson: Oh, I would. I'd have to take one of my daughter's books. So she has got this book called Oh, no, George. And it's about an incredibly naughty dog with. He's a ginger dog with a very long nose. I would have to dress up as George because he doesn't do himself any favours. He hopes that he's going to be good, but he's just. He can't cope with being good and he eats all the cake and he knocks over all the tulips in the house and he's incredibly lovable, but incredibly naughty. So definitely George. That's me. Right.Bernard Donoghue: It's a lovely insight into your personality. Paul Marden: Perfect. Kelly Molson:  Great question. Paul Marden: It is a great question. I hope you're ready for a few more because we've got some of these lined up for you. So the next. The next person that's going to join us, unfortunately couldn't be here today, so they sent me a little message that we'll play now.Paul Wright: Hi, Kelly. Remember me? It's Wag here.Kelly Molson: This is my old co founder.Paul Wright: My question to you. If every time someone clicked on a website and it made a sound. What noise would you want it to make?Kelly Molson: Oh, it has to be a big old fart noise, right? A real big wet one, like a whoopee cushion. Fart noise, please. Thank you.Paul Marden: So, Mrs. Marden, over breakfast this morning, as were talking through what I was going to talk about, said, oh, she's just going to say wet fart, surely.Kelly Molson: Absolutely.Paul Marden:  She knows you so well.Kelly Molson: She's my level Paul Marden:  Completely. Next up, we've got Mr. Andy Povey. Andy Povey: Hi, Kelly. It's been a while. So I'm very pleased to be here, but not for the reason that we are all there for. We spend a lot of time on the road, travelling around for our jobs. So my question is, what's your favourite motorway service station and why?Kelly Molson: I tell you what, Peterborough motorway service station. Because I know that I'm probably an hour from home then, so I'm nearly home. I've had a good few coffees in Peterborough service station.Andy Povey: I've not tried that one, I must admit.Kelly Molson: I mean, I don't know if it's up there with, like, the best, but, you know, I just. I know that I'm going to be home soon.Paul Marden: Bit depressing that the favourite motorway service is the one that's closest to home for you. Thank you, Andy. Next up, so here's a surprise. Danielle Nicholls from Alton Towers, you've managed to join us.Danielle Nicholls: So my question to you, Kelly, is you've worked with a lot of attractions and theme parks over the years, but which is your favourite theme park attraction or ride that you've ever been on?Kelly Molson: This is not a good question to ask, is it? Because I'm going to upset people. Danielle Nicholls: You can be diplomatic about it. Kelly Molson: My favourite ride, definitely not those ones that swing and literally make you one of them. My favourite ride. It's really hard. Yeah, it's really hard. Well, I was just trying to think of, like, where do I go with this? But I'm going to go with the one. It was mine and my dad's favourite when I was a kid and it doesn't exist anymore, which is really sad, but it's the Back to the Future ride at Universal.Kelly Molson: Which was absolutely epic and I can remember years ago queuing up like four times on the trot to go on it with my dad and he just. It was just brilliant. Absolutely absolute. I mean, I love that. I love eighties music movies. Yeah. My genre, anyway, but, yeah, that ride was absolutely incredible. Oh, that's amazing. Danielle Nicholls: I never got to do that one so very jealous. Kelly Molson: Good memories.Paul Marden: Paul Griffiths, can you take the floor and give Kelly a grilling? Paul Griffiths: Of course. Hi, Kelly. Good to see you. And good to see everyone else. We know that you love picking up souvenirs and knickknacks on your travels, particularly attractions. So what is your favourite souvenir you've taken away from one of your best tourist attractions?Kelly Molson: I've got them all here. Look at them. I've got my bounty on my desk.Paul Griffiths:  The show and tell answer then, isn't it?Kelly Molson: Look, I've got. Yeah. Okay. What's my favourite one, though?Paul Marden: For listeners, hey can't see you picking up a dodgy eighties ice cream box.Kelly Molson: This is my ‘80s. It's a Bijam economy vanilla ice cream tub, which my parents were obviously really keen on feeding us well as a child. But in it are, I mean, hundreds and hundreds of rubbers that I've collected from different places and attractions over the years. And they smell. I wish this was smellyvision because they absolutely smell divine. There's so many in here. But I think, again, this is. And this is for memories. I'm going to go with this one and it's really old. This is my Thorpe Park rubber.Paul Griffiths:  Very classic.Kelly Molson: Isn't it great? So it's got the Thorpe park rabbit on it. Rangers. Danielle Nicholls: Is it the Thorpe Park Rangers? Kelly Molson: Yeah. Yeah. Thorpe Park Ranger. Yeah. Thorpe Park. So that was, again, that was probably the closest attraction to the closest theme park to me as a kid, and we used to go there a lot and, like, my uncle used to take me there in the summer holidays. The whole family used to go. So that one has got really good memories. That's a great question, Paul. There's so many in here, though, that I could have chosen.Paul Griffiths:  I didn't age to have them all to hand, though. Kelly Molson: That sat on my desk.Paul Marden: So I promised you that we would try and faithfully stick to the format once you hand the Batman to me. So I'm going to give you a breather from being grilled by everybody. What was your unpopular opinion that you wanted to share with everybody?Kelly Molson: Peas. Peas. Peas are the food of the devil. Peas taint everything that they touch. Sometimes. Nobody tells you that there's peas in stuff on the menu as well. Like, I love a fish pie. Fish pie is delicious. When you open up a fish pie and someone's gone. No, we'll just throw a few handful of peas in there just for a laugh. That's not fun. You can pick them out of stuff, but you can taste them in absolutely everything that they are in.Paul Marden: That's not an unpopular opinion, that's just. That's just a fact. I don't know how everybody else feels about peas, but I'm a pea hater as well.Sophie Ballinger:  Oh, what about cheesy peas?Kelly Molson: No, cheesy peas. Even cheese would not make peas taste appealing to me.Dominic Jones: Wasabi peas?Kelly Molson: No. Danielle Nicholls:  Minty peas? Kelly Molson: No peas. I like beans. Beans are okay. And like edamame beans, which I like peas. But not peas. It's just a very distinct difference.Bernard Donoghue: Nurse. Nurse. She's out of bed again.Sophie Ballinger:  Where do you stand on mushy peas? Kelly Molson: Oh, so far from mushy peas. I did have to cook them once for Lee's old granddad. Oh, God. No.Paul Marden: Guacamole as. Who was it? It was one of the politicians and labour politics. Andy Povey: Peter Mandelson. Paul Marden: There we go. Peter Mandelson went into a fish and chip shop and asked to have guacamole with his fish and chips and it turned out was mushy peas.Kelly Molson: I'd eat guacamole with my chips. That's fine.Paul Marden: So should we go back to grilling you on some.Kelly Molson: This whole episode is just awkward questions for me. Is it great?Paul Marden: You've done this to everybody for 99 episodes. It's your turn to take one. Rachel Mackay from Hampton Court Palace, welcome.Rachel Mackay: Oh, hello. I've decided to go against the grade. I'm not going to ask your revision question because I know you'll just stare blankly at me anyway, so I'm going to go more general. What is your preference, running shoes or dancing shoes? Kelly Molson: Oh, dancing shoes. Dancing shoes all the way. I really miss dancing. You don't get to dance enough when you get older. Dancing is the one thing that I used to really love doing with my friends. Rachel Mackay: I thought you would say dancing shoes because also it gives you a bit of a heel.Kelly Molson: Which I need. No, you're absolutely right.Paul Marden: So the dancing. You'll be able to get them back out again soon because, what, Eddie's two now? Two and a bit. It will soon be birthday party season, where you'll be doing the hokey cokey and you'll be doing the conga.Kelly Molson: And she's already got all my moves. She's already got all my moves. Yeah, she's in the dancing zone.Paul Marden: Excellent. Next up, we've got somebody else that couldn't join us today, so they've sent us another little video to share with you. So this is Simon Addison from the Roman Baths and number two in the hour, top ten paid attractions outside London. And I say, sorry, Dominic.Dominic Jones: He deserves it. He's a great guy. And so is the Roman Baths.Paul Marden: Exactly. You haven't heard what he says yet.Simon Addison: Hey, Kelly, it's Simon Addison here from the Roman Baths. I'm really sorry that I couldn't be with you for the recording today. Before I ask you my ice breaker question, I just wanted to tell you about the impact that skip the queue is having, not just on those people who work in visitor attractions, but those who visit them too. Last month, I was walking around the National Portrait Gallery with Dominic Jones and a visitor genuinely pulled him over and asked him if he was the Dominic Jones from Skip the Queue. Kelly, you have created an absolute monster there.Kelly Molson: I love this.Dominic Jones: That is actually true. It actually happened. We were a bit bemused by it and were worried that someone had set this visitor up, but they genuinely wanted a Korean visitor attractions and had listened to it and I'd obviously said my name a bit too loud to Simon and they came up and asked for a picture. It was completely random, but brilliant.Paul Marden: I'm a little bit heartbroken because I actually genuinely thought they spotted the face and knew you from the YouTube.Dominic Jones: I think it was the voice, but, yeah, no, it was brilliant. It's all because of Skip the Queue, which is Simon's rise had a massive impact on everyone in our industry and actually people who want to join our industry. So you should be really proud. And hopefully that's the last random stranger that stopped me. But it was fantastic.Kelly Molson: Do you know what? I do feel really proud of that.Paul Marden: So, Simon's question.Simon Addison: Kelly, my icebreaker question for you is what is the weirdest piece of advice that you've ever received? And did you follow it? Thanks very much, Kelly, and thanks for everything. Thanks for all the episodes over the years and I wish you the very best of luck with everything.Kelly Molson: I'm trying to think what has been. Do you know, I have been given some advice about public speaking before, which I thought was quite strange. I used to really. I used to get really anxious about public speaking. It wasn't something that was massively comfortable for me. And I had loads of coaching from a really good friend of mine, Andy Loparta. And I don't know if it was Andy. I don't think this was Andy that gave me this advice. I'm pretty sure it wouldn't have been. But someone told me that if you go on stage and you clench your butt cheeks, you can't actually clench anything else. At the same time. And I'm like. I am, though. I'm clenching my butt cheeks now and I'm clenching my teeth so you can. But that's always stuck in my head.Kelly Molson: So I definitely tried it, but I don't know that it helped with my speaking whatsoever. I'm doing it now. Is everyone. Is everyone doing it now? Is everyone trying it? Everyone's doing it.Paul Marden: Standing desk practicing it right now.Sophie Ballinger: Yeah. Start bobbing up and down in my seat. You'll know why. Kelly Molson: There you go.Paul Marden: Lovely segue. Sophie Ballinger from Eureka. Why don't you ask Kelly your icebreaker?Kelly Molson: Hello, duck. Sophie Ballinger: Hello, duck. Hey, I've got a bit of a random one. I think I might have. It might have been asked you this in the agency interview many years ago, but I'm not sure because it's one of my favourites. Who would win in a fight between a badger and a baboon? Kelly Molson: I don't remember you asking me this. Sophie Ballinger: Should have done.Kelly Molson: Badger. I think Badger. Badgers are quite vicious, aren't they? You think the boots. Everyone's shaking their head. Oh, I think badger. I've never seen a live badger either, but I know that they're quite vicious.Paul Marden: We went into South Africa a few years ago and we stopped because we saw a troop of baboons on the side of the road and there were other people watching. So everybody got out their cars and they all stood around. All of a sudden, this alpha male baboon just crosses the road to the car behind us, opens the back door, gets into the woman's handbag when he's rifling through trying to find chocolate and she's sat in the front seat going absolutely crazy. So I promise you it'll be the baboon. So next up, we've got another video. Joining us this time it is Elizabeth McKay, CEO of the London Transport Museum.Elizabeth Mckay: Hi, Kelly. You were the nicest interviewer I ever had. So my question for you is equally nice, I hope. So, when you're getting around London, what's your favourite mode of travel? Is it tube, bus or cycle? Kelly Molson: Oh, I actually prefer to walk, so neither of the above. I know. Sorry. I'm sorry. I like. So I have to get the train in. So my train is the Liverpool street line. So I tend to get off. You know, I go. I'll go to Liverpool street and then I quite like to walk places. I do like the tube. Not gonna dis the tube, especially not to Elizabeth. But I quite like the opportunity to go and see stuff. And I think walking around London, everything feels everything so close together.Kelly Molson: So it's nice to be able to just walk and see things that you wouldn't normally see.Bernard Donoghue: Can I just point out that I've seen Kelly getting out of a disco rickshaw at least three times in the last week.Kelly Molson: Fake news. Fake news.Paul Marden: Now, Kelly, you did say to me that you had a few thank you messages that you wanted to share with people. So do you want to just have a couple of minutes to thank some people?Kelly Molson: Yes, I would. I would like to thank everybody because people have always been so incredibly generous with their time for me, and I'm always so grateful of that. You're generous to come on and talk to me. You're generous to come on and answer my ridiculous questions, but generous to share all your insight and knowledge. And I think especially through the pandemic, that meant an incredible amount to me and hopefully to our listeners as well. It really felt like people were coming on and sharing kind of a real time. This is where we're at. This is what's happening, and this is what we're doing about it. Experience. And it was amazing.Kelly Molson: The pandemic was incredibly difficult for everybody, but for me, the highlight was knowing that I was getting to speak to so many different people and being able to share that with other people as well. And it made it a really special time for me. So thank you for everybody that has ever come on the podcast and answered my stupid questions and shared all of their stuff with me. Thank you. Thank you to all of the listeners. I genuinely could not have imagined. I could not have imagined how well this podcast would go. I honestly can remember the day that I came in, I was like, “We should definitely do this podcast. I've been looking. I don't think there's anything like it. We should do it.” And my team going, “Yeah, how do we do it? I don't know. Let's just do it, though.”Kelly Molson: And this is what happens. I come up with these crazy ideas, and I'm the driver of them, but it's all the people around me that actually make the magic happen. And that is. That's for the podcast, that's for the survey, the report, the agency itself. All I've done is just kind of drag it along and share it with people. It's all the other people behind the scenes that do it. Steve works his magic every single episode. He really does. He cuts out a lot of swearing. The very professional introductions that I record separately to the interviews. Jesus. The amount of swearing that he has to cut out on those is ridiculous. So well done, Steve, mate, you deserve that award winning podcast editor title just for this. And Wenalyn. So Wenalyn down here waving. She.Kelly Molson: I mean, she really is the powerhouse behind the podcast because I'll get you to come on. We'll have a lovely chat. It goes over to Steve for the editor, and it comes back to, well, and she does everything. She does everything. She creates all the graphics. She uploads everything to the, you know, the website, she does the transcriptions, she creates, does all the podcasts, all the scheduling, all of the. All of it. So, you know, she really does do all the hard grunt work behind it. So thank you, Wenalyn. It's been such a lovely. It's been lovely to work with you over the years. Thank you.Paul Marden: Wenalyn wins the award for the longest distance journey into the meeting today because Wenalyn is over in the Philippines. Wenalyn wins this award in every single meeting that we have. So she does.Kelly Molson: She does. There is one more. Thank you. I wanna make, which is to the unsung hero of Skip the Queue. So it's for an old team member of mine, Ashley Mays, because if it wasn't for her, actually, there probably wouldn't be a Skip the Queue. She made this happen, really. Not only did she come up with the name, but she actually got one of our first guests to agree to come onto the podcast. Because I can't tell you how difficult that first season was. If you've ever gone back, it actually launched in July 2019. This podcast, myself and my co founder, Wag, who asked the ridiculous question I answered with a fart earlier. We both used to interview guests, but if you've ever tried to get someone to come onto a podcast and they go, great. Yeah.Kelly Molson: How many listeners and downloads have you got? You're like, none. Absolutely none. No listeners. You are our first guest. Please help us make something magic. That was quite a hard sell. Ashley had a family member who agreed to come onto the podcast, and it was actually Lynne Whitnall, who is the director of Paradise Wildlife Park, which is now Hertfordshire Zoo. She was the biggest name that we could have possibly hoped for in that first series. So really, that was the kind of catalyst for all of the other amazing guests that have come on since. 2019 was a really tough year for Rubber Cheese, and I had to let Ashley go at the end of 2019, and I'll tell you now, that was the single worst thing that I've ever had to do in my whole career as an agency owner, because she was brilliant.Kelly Molson: And I felt like I'd failed her at that time. So I really wanted to make sure that she got a big thank you. She's gone on and done brilliant things. Don't get me wrong, brilliant people always do. But that was genuinely the toughest thing that I've ever had to do. And it's probably my biggest regret of running the agency all of these years as well. So, yeah, big shout out to Ashley. She made a big difference.Paul Marden:  Every agency owner enjoys the fun bits, the launches, the winning new business. Nobody enjoys that bit. But it is this life, isn't it? So, yeah, it was a tough time for everybody, wasn't it? And you said that Ashley came up with the name as well, didn't she?Kelly Molson: She did, yeah. Skip the Queue was all Ashley. I take no credit for that whatsoever.Paul Marden: Amazing.Danielle Nicholls: What a moment that was. That was really touching. Kelly Molson: Thank you.Paul Marden: Keep it together, mate. You've still got a few minutes to go.Kelly Molson: Okay?Paul Marden: So let's segue for some light relief to Ross Ballinger from Drayton Manor.Kelly Molson: Now, I'm not gonna lie, I'm really apprehensive about this. Ross. Ross Ballinger: Hello, lovely. Kelly Molson: Hi, Ross.Ross Ballinger: It's so nice to see and hear you. I feel like.Kelly Molson: Likewise, mate.Ross Ballinger: I've only known you, like, a short space of time but you were such a champion for me and Danielle when you spotted us at theme park award a few years ago.Danielle Nicholls: Really.Ross Ballinger: And we're just so grateful for that. You spotted our passion and our energy for the industry and obviously we just gravitated toward each other. Anything you've done for all the other professionals in the industry as well. So true testament to everything that you've done it just. It's all paid off and everyone loves you and thank you so much for everything on Skip the Queue.Kelly Molson: Oh, mate.Ross Ballinger: No, honestly, I think that was probably one of the best years I ever had in the industry, really, because it, like, it did stem up a couple of things did, like, fall out at the back of it because it got. It got me a little bit of 15 minutes of fame that I really enjoyed. And then I managed to do some presentations with different things and owe credit to you, really, for just, like, putting us in the limelight for a little bit. Kelly Molson: I'm so pleased. I'm so pleased. I just want to tell the story because I met the two of you at the UK theme park awards. It was at Drayton Manor, wasn't it? And these guys are on the table behind me and I've never had such enthusiasm. You two were the light, I mean, that. It was a bit of a. It was a bit of a. It was a. It was a tough crowd, wasn't it? Everyone was quite subdued in there, but used to, like, “Yes,” shouting and just.Danielle Nicholls: Basically every time anyone won, even if it was like, Pleasure Beach or being anyone. We were like, “Yeah, go guys.”Ross Ballinger: We were wooing everybody.Kelly Molson: What awards do should be like. Like, you two were like the Persona of an awards day. It was. It was so good to meet you that day. I had the best day meeting you two, and I just knew that I had to get you both on the podcast, and you were such a little dream team at Drayton Manor. And now, you know, you've set off on your different paths, but it's lovely to see. For me, it's really. I think it's brilliant to see where you're all going and what your good things are.Ross Ballinger: Yeah. Thank you.Danielle Nicholls: That's really kind. Thank you.Ross Ballinger:  Yeah, it was just one of those cases of, like, sat in the right place at the right time and the rest is history. Like, yeah, loved it. Loved the meeting on that day. Instant connection, you know? And you just get an instant connection with someone who shares the same energy and passion and insight, and they understand what you're doing and what you stand for. So, yeah, it was a really good day. Loved it. My icebreaker question, I did have four. Actually, so I don't even know if Paul knows what. I'm going to be honest.Paul Marden: Well, I'm taking the other two that you did send me because they were awesome.Ross Ballinger: I'm going to go with, if you could switch live with any fictional character, who would it be?Kelly Molson: It's a really good question. You need to. You have. You've wrote all these down, right? This is a good one.Ross Ballinger: Yeah. Yeah.Kelly Molson: With any fictional character. I'm trying to think of all the books that I've just thinking about. Well, okay. I've got this thing about reading. Like, if you go on holiday, I like to take, like, a really familiar book with me on holiday that you've read, like, a million times. And I don't know why. I've read The Beach, like, a billion times, which is far better than the film. Like, far better than the film. And I can't actually remember a guy's name in it now. It's gone off my head. But the Leonardo DiCaprio character in the book, I will swap lives with him because I feel like that whole travelling culture, I never got to do that. I wasn't brave enough to do that when I was younger, and I'd really like to go and do it now, but it's really difficult for toddler.Paul Marden: Not brave enough to do that. But you were brave enough to jack it all in and set up an agency 20 years ago.Kelly Molson: Yeah. Should I have done the travelling? Who knows? But, yeah, I think, yeah, I would swap places with him, although he goes a little bit crazy towards the end. I'd take that.Ross Ballinger: Thanks for your long lasting impact on a door. Thank you very much. Love you.Paul Marden: Well said, Ross. Crack and jog. So I'm going to take that and segue off quite nicely now to a video from your greatest fan, my daughter, Miss Amelia Marden. She wanted to be part of this, but she's busy at school today, so she sent you in a question and she said,Amelia Marden: Hello, Kelly. I've seen the video of the roller coaster you and dad went on at Drayton Manor. My question is, what is your favourite sort of roller coaster? Vertical drop or a loop de loop? Love you from Amelia.Paul Marden: For listeners. I kept it together on that roller coaster. There was no noise. I was completely composed. Everything was fine until it started moving at the beginning.Kelly Molson: So was this. No, hang on a minute. Was this the, this was the in the Viking. This is the Viking one, wasn't it? Because we've been on two roller coasters together. And the second one, it was in the rain and there was a lot of screaming in my ear as well. The first one was. Yeah, the first one was relatively screamy as well. What is my favourite? I like the shock of a drop. I do like a loop a loop. I'm cool with those. But there's something about like that. There's a, there's a motion sickness thing with me that is a bit. So the drop one I quite like. And again, this has got another good memory of my dad is that is Terra Towers. He loves the Terror Towers drop so much.Kelly Molson: My dad's got this thing in his head about taking Edie to Disney. Like my dad. My dad best in, he'll be when she's five, he'll be like 76. So, you know, he's getting on and he's like, that's my cutoff point. We're going to go to Disney when she's five, whether we all like it or not, because I can't do it any older than that. And he's like, we're going to go on Terror Towers, aren't we, Dad? I don't know if you should, dad. It's almost, I feel like maybe it was trigger of a heart attack. I don't know. A bit worried. But he's adamant that he's, you know.Paul Marden: He's going to Edie's five and we're taking them on to Terror Towers.Kelly Molson: Maybe it's going to work, Dad.Paul Marden: I think we don't need to set dad's expectations, teacups. And it's a small world and that's about it.Kelly Molson: Yeah, I'll have that chat with him.Paul Marden: And we have got a message in from Mister David Hingley.David Hingley: So I sit in a lot of meetings with Kelly, either in person or online, in her role as a trustee at Museum of the Broads. And it's usually not as dramatic as it might be. We talk about steamboats, coal, and our upcoming Pete exhibition, which is fascinating but can lack a bit of drama. So my question is, if every time you enter a room for the rest of your life a piece of entrance music plays, what piece of music are you choosing and why?Kelly Molson: Oh, my God. I've never thought about this question. This is a great question. Why has everyone given me really good questions now that I'm leaving? You idiots.Paul Marden: David is promising to play this at every future trustees meeting. As you arrive, he'll have Spotify on the phone ready to play.Kelly Molson: What would be my entrance music? I feel like it's got to be something. It's got to be something dancy where I can get my groove on. So I feel like. Like this someone's. Loads of people have probably said this, but I feel like. Like here comes the hot stepper. Would be a good one for me because I can, you know, I can drive in. Here come the odd stepper, you know?David Hingley:  I'll record the next trustee meeting museums of the broad and circulates to this group.Kelly Molson: Oh, please do.Paul Marden: Thank you, David.Kelly Molson: I'll tell you what. I'll do it at the AGM. I'll dance in at the AGM.Paul Marden: So last up, we have Mr. Dominic Jones from the Mary Rose, who, along with Portsmouth Historic Dockyard, the third most popular paid attraction outside of London in the hour list released yesterday.Dominic Jones: Yeah, very happy about that. Very happy.Paul Marden: I can take you one better because still the undisputed most listened to podcast guest on Skip the Queue as of yesterday. Wow.Dominic Jones: I honestly can't believe that.Paul Marden: I know, I know. It's not as if you haven't dined out on that fact several times before.Andy Povey: He doesn't like to talk about it, Paul.Kelly Molson: He's so shy, doesn't he? Dominic Jones: I am shy. I don't talk about myself. That's incredible. What did you say number one?Paul Marden: Number one by country mile, I might say.Kelly Molson: Yeah, by nearly a hundred downloads, actually.Dominic Jones: Oh, well, that's fantastic. I'm absolutely honored about that. I have to say, I am so sad that Skip the Queue with Kelly is coming to an end because it's kept me company on many a motorway journey, on many a day when I've had a really tough day at work and thought, you know, what's going to cheer me up is Skip the Queue. Because not only do you motivate and inspire the next generation, like the person that sort of bumped into me and Simon, but you also motivate, inspire all of us. And actually, without Skip the Queue, and to be fair, ALVA as well, I don't think I'd have this amazing network of friends and colleagues that really keep me sane in some of the tough times.Dominic Jones: So I know we often talk and Bernard talks about how visitor attractions are like sort of the fourth emergency service, I would say, when it comes to working in a visitor attraction, you and ALVA. So Skip the Queue and ALVA are the emergency services, because without you, I don't think we'd be sane. Absolutely. You've made such a difference to my personal life and I can't thank you enough. But for an icebreaker question, one of the things that irritates me on Skip the Queue is you can tell who Kellys favourites are. So if she has someone from the zoo and she likes them, whats your favourite animal? Or someone from a theme park, whats your favorite ride? And then she gets people that she just asks really difficult icebreakers. So I was thinking, how can I get the most random, hardest icebreaker?Dominic Jones:  And I was trying to remember, but when I was a child in the eighties and nineties growing up, a lot of my friends had Sky TV. We couldn't afford Sky TV. We had BBC One and BBC two. Well, on Sky TV there was this thing called WWF. Now, this was before the Internet. So I went to the library and worked out that it was about looking after animals. Turns out it wasn't. It was actually wrestling. And so I used to sort of been in the playground, talk to my friends, but never ever watching it, never really understanding it. So I'd be in my bedroom. I was very young at the time, pretending to be a WWF wrestler. I was the praying mantis, because I did watch BBC 2 a lot. Mantis, one of the very strongest animal in the animal kingdom.Dominic Jones: But if you were a wrestler in the WWF, what would be your wrestling name?Kelly Molson: I used to love the wrestling.Dominic Jones: I bet you did. I bet you did.Kelly Molson: I did. We went. So they did the one in the UK. They did the royal rumble and I had the finger and everything. Yeah. I used to like the bushwhackers and rowdy Roddy Piper and Jake the Snake. I was well into it. I was really into it. Yeah. I was not cool at school until I was well into the wrestling. So what would be my wrestling name?Dominic Jones: Yeah. And why?Kelly Molson: The trouble is, I'm a bit of a lover, not a fighter, so don't think I'd actually make a very good wrestler. I'm not actually that aggressive. Looking at me as if I've said something crazy, then I'm not a fight. I might have a fiery temper, but I'm not a fighter. Oh, God. It's. I don't know what rhymes. Like, Kelly's a really rubbish name to rhyme stuff, but Kick ass Kelly, it's rubbish, isn't it?Dominic Jones: Good, that'll do.Kelly Molson: Okay. Kick ass Kelly. Yeah. I don't know what would be my costume. There'd definitely be some neon in there. I feel like I'd be like the eighties girl. Like neon leggings and leg warmers and stuff. Yeah.Dominic Jones: And maybe some fire in the background as well, just to spice it up. Yeah.Kelly Molson: Yeah, maybe.Paul Marden: I reckon there's got to be some cheese in there as well. You need some. You need some cheese in that wrestler name, ain't it?Kelly Molson: There's not many cheeses that begin that, like, rhyme with Kelly either.Dominic Jones: The worst ever icebreaker. I've ruined it.Kelly Molson: Good question. No, I like it.Dominic Jones: Oh, I should have done. What's your favourite boat? That's what I should have done.Paul Marden: Oh, come on then.Kelly Molson: What's my favourite boat? Well, it would have to be the falcon or the. Can't remember the name of the other one.David Hingley: Well, the other one.Kelly Molson: Is it the Marsh Harrier?David Hingley: That's the one.Kelly Molson: There you go. At the Museum of the Broads is a wonderful museum. You can also take your family out on a little boat trip. It's also dog friendly as well, you know, bring all your friends.Dominic Jones: Great. Plug in one of your recent episodes. I was listening and thought about booking a holiday. It was a great plug in the last episode. You did?Kelly Molson: Well, if you do fancy a little holiday trip to Norfolk, you know, there's a little holiday cottage that you could. You could hit me up for, Dominic. So just, you know, let me know.Dominic Jones: Absolutely.Paul Marden: I reckon I should have got 20 quid in my pocket every time you mention that guest house.Kelly Molson: I really hope that someone books someday and they're like, “We heard it on Skip the Queue.” “Yes! It worked.”Paul Marden: They'll insist on a discount. Thank you, Don. That was amazing. If any of our listeners would like to support any of the other guests and boost their listener figures to compete with Don, I'm going to put the details of everybody's episodes in the show notes, because frankly, Dominic Jones: Why would you do that?Kelly Molson: That's mean.Dominic Jones: Why would you do that? Surely this is the end now. Number one, the end.Paul Marden: We're talking load of nonsense and I need to put something in the show notes. So I thought I'd put the episodes that everybody was in on the show notes. Can you exclude one, Paul? Oh, I'm sure I can, yes.Dominic Jones: I think yours is okay, Andy. I wouldn't exclude you. Yours was a great one. Paul Marden:  So they'll all be in the show notes. And lastly, all of our guests asked to pick a book that they love. So Kelly, what's your book?Kelly Molson: I read this book right at the very start of my agency journey. A very good friend of mine, he's been a coach of mine for a number of years, said that you should read this book, and it is How to win friends and influence people by Dale Carnegie. It's a very old book, but it is a classic. And this book opened my eyes and ears. So it really taught me how to understand and listen to people. And I think for me, building an agency like we have over the years, so much of that comes down to listening to people, understanding what their challenges are. You know, we have to network. You know, a lot of what we do is based on reputation and how likable you can be and all of those kind of things.Kelly Molson: And this book really gives you an understanding of that, about what it is to be likable. And you shouldn't have to teach this to people. Like, really, it's pretty common sense, but, you know, it can be difficult for people to understand, like, why you should listen to people and why you should just let people talk. And I think a lot of the things that I learned from this book, I have applied to the podcast, so I just want to read out a little synopsis. Well, some of the things that I think are really important about how you listen to people, and it's. It's about becoming genuinely interested in other people.Kelly Molson: And I hope that has come across in this podcast, because every single person that has come on and shared with me has just given me so much to think about, and I've learned so much from you all. It teaches you to smile, like smiling is just so important. I've always been amazed at how many people that don't smile back when I smile at them when I'm out walking the dog in the morning. Just smiling is the simplest thing that you can do to connect with somebody. Remembering people's names. Remember that a person's name to that person is the most important sound in any language. Make sure that you can just remember people's names. Be a good listener. Encourage others to talk about themselves. And I hope that I've done that. I've always hoped this podcast, you know, it's not about me.Kelly Molson: It won't be about Paul. It will be about all the guests that come on and still continue to come on and talk to us about their stories and their challenges and their initiatives and all the brilliant things that they do. And I hope that I have gone above and beyond in making other people feel important. And I hope I've been sincere in doing that as well because it is all about you. You all make this podcast amazing and I genuinely am so grateful that you've allowed me into your ears and allowed me to share everybody else's stories in a really fun way. So thank you.Paul Marden: Kelly, that was really. Yeah, awesome. Listeners. If you'd like to win in Kelly's book, then head over to the show announcement on X and retweet as saying, I want Kelly's book. That just leaves me to say that we are busy planning season six now. Wanlyn and I met yesterday with Oz to start brainstorming ideas for what we can do in season six. If you've got ideas, then send them in. Let us know on Twitter. We'd love to hear those X, I should say. If you would like to appear in an episode, let us know, because I love to interview people. So let us know if you'd like to come onto the podcast, that would be amazing. That's about it from all of us here today. So I want to thank my lovely co hosts, the Skip the Queue alumni.Paul Marden: I want to thank the rest of the Rubber Cheese team that came along as well. I want to thank you, Kelly, for everything that you've done for us and thank the lovely listeners. I look forward to seeing you all in the next episode of Skip the Queue.Kelly Molson: Thank you so much. This is amazing. Thank you. Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.   The 2023 Visitor Attraction Website Report is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the report now for invaluable insights and actionable recommendations!

Navigating Procrastination with Dr. Beth Wright In this enlightening episode of Talking Flutes, host Jean Paul Wright is joined by Dr. Beth Wright, a flute player and forensic psychologist, to unravel the complexities of procrastination, especially as it relates to musicians. As the first in a short series focused on musician mental health and awareness, this discussion delves into the voluntary inaction that plagues many of us, exploring its triggers and consequences, and offering strategies to overcome it. Dr. Beth Wright, who happens to be Jean Paul's daughter, brings her personal and professional insights into why we delay essential tasks and how this behaviour impacts our performances, practice sessions, and ultimately, our self-worth. The conversation touches on perfectionism, intrinsic motivation, and the weight of expectations, providing listeners with a deep understanding of the psychological underpinnings of procrastination. Listeners will discover practical tips for becoming self-aware, tackling the most challenging tasks first, and focusing on the process rather than the outcome. Beth emphasises the importance of self-compassion and honesty in breaking the cycle of procrastination, encouraging musicians to be kind to themselves and to embrace each step of their musical journey. Join us for a thought-provoking session that promises to help you redefine your relationship with procrastination, enhance your practice, and find joy in the music-making process. Stay tuned for the next episode, where we'll dive into the topic of judgment and its effects on mental health. 'Talking Flutes', 'Talking Flutes Extra', and 'Bitesize' are podcast productions by the TJ Flute Company. For more information, visit www.tjflutes.com.

The Flute Pad Revolution: A Symphony of Sustainability Are you a flute enthusiast always on the lookout for the next big thing in instrument care and maintenance? Well, prepare to be blown away by a recent innovation that's been the talk of the flute world, albeit in hushed tones until now. Welcome to the world of Poriflola, a groundbreaking padding system that's set to transform flutes globally. In this week's episode of Talking Flutes, we delve deep into this hush-hush topic that's been quietly making waves among the flute community.   For too long, flutists have faced the perennial problem of sticky pads and the annual ritual of servicing. But the Poriflola padding system promises to put an end to these woes. Crafted from a unique composite material made from recycled fruit skins and olive oil, these pads are not just waterproof, but they also offer the perfect combination of resilience and flexibility.   Imagine playing your flute with pads that guarantee a perfect hermetic seal every time. That's what Poriflola promises – a nirvana for flutists. And the best part? These eco-friendly pads are quicker for technicians to replace and contribute to a more sustainable future.   Our host, Jean Paul Wright, takes us on a journey, revealing how a team of environmentally conscious flute repairers embarked on a quest to address the global shortage of flute pads. Their exploration into eco-baselines led them to this serendipitous discovery that's been tested in secret over the past 18 months. The result? A silent ode to the harmonious coexistence of music and sustainability.   But there's a twist! These revolutionary pads have already been installed in flutes during routine maintenance, without the players' knowledge. The rationale? To avoid bias and truly test their effectiveness. Flutists have been playing, unaware of the sustainable symphony beneath their fingertips, only to be delighted upon discovering the truth about their instrument's brilliant response. This episode isn't just about a new product; it's a testament to the ingenuity and dedication of flute technicians – the unsung heroes of the music world. With Poriflola, the annual flute service has become a breeze. These pads can be cleaned in a washing machine, extending their life and reducing the need for frequent replacements. This podcast lifts the lid on this revolutionary new pad made from recycled fruit skins (Apricot, Pear, Red current, Ice apple, Lemon, Fig, Orange, Olive and Lychee) which will revolutionise padding, our annual flute servicing and COA. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company. For more information visit www.tjflutes.com 

"People don't respond to what you do, they respond to why you do it." Jazz, improvisation, and the quest for one's unique musical voice—these are just a few of the themes explored in the latest episode of Talking Flutes with Let Steve Cole guide you through the art of making every note count. Listen now and let your musical journey take flight! 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions for the TJ Flute Company.  For more information visit www.tjflutes.com  

The Pursuit of Perfection: A Double-Edged Sword As performing musicians, the pursuit of excellence is ingrained in our very essence. The relentless drive to improve, the ceaseless study, and the desire for validation from others can create a challenging landscape for our self-worth. In this short podcast we'll explore the pressures that musicians face in their quest for improvement, the impact of external measures on self-worth, and provide practical exercises to help musicians discover and appreciate their intrinsic value. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com   

How to break free from the shackles of comparison! In the intricate tapestry of musical expression, the quest to be true to oneself often encounters a formidable obstacle—comparison. The impulse to measure one's musical journey against others can hinder creativity, stifle growth, and erode the joy of making music. In this short podcast recorded on the banks of a stream in the north of England on a cold day in March, Jean-Paul delves into the critical importance of freeing ourselves from self-limiting factors, particularly the pervasive influence of comparison.   'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

With Liz Davidson's kind permission, we are reproducing a conversation about the huge solo game from GMT, Mr. President. YouTube - www.youtube.com/onestopcoopshop www.youtube.com/channel/UCPCIkULbgzMEW612cSdUX7Q Discord - discord.gg/p4jX8AF Facebook - www.facebook.com/onestopcoopshop Donate to One Stop Co-op Shop - www.patreon.com/onestop Email - onestopcoopshop@gmail.com

Taming the Musical Control Freak: Unleashing Creativity and Achieving Musical Excellence! As we all know, music, a universal language that transcends boundaries and stirs the soul, has the power to evoke emotions, inspire creativity, and connect us on a deep level. For many musicians, even if you don't do if professionally, it becomes a lifelong passion, demanding dedication, practice, and a relentless pursuit of excellence. However, in this pursuit of musical perfection, which if we take a step back for a moment… we'll know that perfectionism doesn't exist due largely to us being at the behest of audience and teacher judgement and validation, yet even though we know deep down that finding genuine perfection isn't possible, some of us may still find ourselves trapped in the clutches of perfectionism which may lead to the occasional transformation into a musical control freak. This mindset manifests in various ways, often fuelled by an underlying fear of making mistakes or falling short of one's own demanding standards. In this Bitesize podcast, Jean-Paul asks the question "So what is The Musical Control Freak" and then discusses why some of us have the simple desire for perfection! At the heart of the musical control freak lies an unwavering quest for total precision,  flawless tone and perfect interpretation.  To some high achieving performers this drive may be how they believe they function best, however for the majority of flute players, these expectations can prevent us from ever being truly happy with what we do.   'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

In this episode, our host Dal sits down with Paul Wright (Head of Uber Advertising & Eire) to discuss Uber's advertising business. During the conversation, they discussed: - Uber's advertising origin story. - Examples of companies using Uber Advertising. - How Uber is using data.

Welcome to an exploration into the profound world of mindfulness. This practice, celebrated as a remedy for the strains of our modern lives, has gained significant popularity. But, as musicians, it's crucial to scrutinise the claims surrounding mindfulness and discern how it seamlessly intertwines with our musical journeys. In this Talking Flutes 'Bitesize' podcast, we embark on a quest to demystify the lore of mindfulness, unravelling its genuine benefits, delving into potential misconceptions, and understanding its limitations. Through a deeper comprehension, we aim to unlock its true potential for personal growth and well-being in the realm of music. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

In this episode of SurgOnc Today®, Genevieve Boland, MD, PhD, Amanda Kirane, MD, and G. Paul Wright, MD, discuss breaking news and updates from the Society of Immunotherapy of Cancer (SITC) and Society of Melanoma Research (SMR) meetings.

The joy of being a flute player! Being a flute player is a journey filled with joy, self-expression, and personal growth. As musicians, we embark on a unique path that allows us to create beautiful melodies and connect with the world through our music. However, the joy of being a flute player can sometimes be overshadowed by self-doubt and the temptation to compare ourselves to others. In this bitesized Talking Flutes podcast, we will explore the immense joy of being a flute player, the significance of embracing our individuality, and the detrimental impact of comparison. By understanding the value of our unique musical voice, we can nurture our passion for the flute and cultivate a lifelong love for the instrument. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

Take action! DO NOT simply have plans and dreams!   As a musician it's vitally important that we are specific when we're setting new goals and intentions for our flute playing.  Having ideas and dreams remain just 'ideas & dreams' unless you 'Take Action'!  This week on our 7th Annual New Year episode, Jean-Paul is summoned (with a post NY eve party headache) down to Clare's family home to record an on-the-day pod.  Jean-Paul asks why anybody is still listening after 292 podcasts spread over nearly 7 years whilst Clare speaks about the impact and input that our lovely listeners continue to make! 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com   

Paul Wright is a Physiotherapist and founder of Practiceology™ health business freedom program. Through this program and his Amazon Bestselling book, Paul has helped thousands of allied health business owners across 57 countries, earn more, work less, and enjoy their lives. He is the former owner of multiple allied health clinics in Australia.   Paul Wright shared in this episode: Found a book called The Emyth revisited early on and it was revolutionary for him His life-changing questions: What are you going to remember? (When we get together we talk about memories together not our work), What are you grateful for? (It doesn't matter what mood you are in, this can shift your energy) and What do I want for my life and does my business deliver it? Lessons he learned from recruiting in the early days (the hard way) How quality of life is about the moments you create What you inspect you expect The importance of hiring on personality, and teaching skills (not the other way around) The realization that you cannot do everything Why at the end of every session he has his staff write something personal about the customer. 7 critical mistakes that business owners make that negatively impact profits We put a monetary value on our family time - you can always see more patients, you can't always be with your family How he scaled to 6 practices and was able to run them without having to be there. What the Cumberland curse is (eg the myth that if you are a great technician you will have a great business) Why he would set non-negotiable processes with the team And much more…   Resources Mentioned In The Show: Paul's Website: https://www.mypracticeology.com/ Linkedin: https://www.linkedin.com/in/paulwright-practiceology/   If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au  

How much should I practice over the festive period? In this 7th Festive episode (Podcast #292), gosh this is actually the 7th annual Christmas Talking Flutes podcast that we've made, Jean-Paul and Clare cover some of the flute playing questions that you've sent in.  They also speak about what they will be doing over the festive period, including the obligatory jigsaw. The opening and closing 'Jingle Bells' track is played by the brilliant Barry Griffths aka Grizzlyflute on social media. Wishing you a very Merry Christmas and we look forward to being back with our next podcast on New Year's  Day. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

The pitfalls and solutions to over thinking! As musicians, it really easy to fall in to the trap of setting up a recursive loop pattern of over thinking.  It could be about a difficult piece or passage that is causing us issues, a past performance or something that's happening in our lives outside of music, which is then having a major impact on it! In this short podcast, which includes a short creative visualisation, Jean-Paul looks at what we can do to break the thinking chain to enable us to be free as musicians. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company. For more information visit www.tjflutes.com 

Revamp your flute journey by diving into the latest episode of "Talking Flutes" with Jean-Paul and Clare down in Hove (south of England), unraveling the many mysteries of setting up your very own flute studio. Join the conversation with them both as they tackle more intriguing questions from fellow enthusiasts. Discover the liberating yet occasionally frustrating aspects of establishing your flute teaching practice. Uncover the secrets behind the invigorating experience of incorporating group lessons into your teaching repertoire. Plus the importance of pushing yourself to reach new heights with the instrument you have whilst always trying to be the best flute playing version of yourself. "Talking Flutes," "Talking Flutes Extra," and "Bitesize," are captivating podcast productions by the TJ flute company. Elevate your flute expertise and explore more at www.tjflutes.com. 

This week on the pod, friends of the show Jason Perez and Paul Wright discuss Mr. President, the biggest board game to come out in 2023, and about heavy games in general. Five Hundred Year Old Vampire: https://www.backerkit.com/c/central-michigan-university-press/five-hundred-year-old-vampireBeyond Solitaire is proudly sponsored by Central Michigan University's Center for Learning Through Games and Simulations, where learning can be both playful and compelling. Check them out here: https://www.cmich.edu/colleges/class/Centers/CLGS/Pages/default.aspxCheck out CMU's game offerings here: https://cmichpress.com/shop/Sign up for an online game design class here: https://www.cmich.edu/academics/colleges/liberal-arts-social-sciences/centers-institutes/center-for-learning-through-games-and-simulations/certificate-in-applied-game-designAll episodes of my podcast are available here: https://beyondsolitaire.buzzsprout.com/Enjoy my work? Consider supporting me on Patreon at https://www.patreon.com/beyondsolitaire or getting me a "coffee" on Ko-fi! https://ko-fi.com/beyondsolitaireContact Me: Email: beyondsolitaire at gmail.comTwitter: @beyondsolitaireInstagram: @beyondsolitaireFacebook: www.facebook.com/beyondsolitaireWebsite: www.beyondsolitaire.net

The importance of being in the moment! Music has the remarkable ability to transcend time and space, inviting us to journey through emotions and stories crafted by composers. When a musician steps onto the stage, they become the conduit through which these emotions flow, seeking to communicate with their audience on a profound level. However, achieving this connection requires more than technical prowess. It demands a deep and unwavering link between the performer and the music, a connection that stretches beyond notes and rhythms. In this bitesize pod, we'll explore the significance of staying connected with the music when performing a piece, delving into the impact it has on both the performer and the listener. Through examples and practical exercises, we unravel the art of being present in the musical moment. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

Is Josh the ultimate flute nerd? This week Jean-Paul meets up with flute player and multi-instrumentalist Josh Johnson who has traded New York for London, to ask him flute questions that have been sent in by listeners. 1. Is there a G.O.A.T? 2. What makes a flute nerd? 3. What's the most special flute you've played? 4. Who are your five favourite flute players? 5. Why do people get upset with vibrato? 6. What are your favourite makers of piccolo, C flute, alto and bass? 7. Why should somebody attend a flute convention? along with other related questions. 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com 

Don't listen of you're driving!! This week is a very different podcast and one that whilst it has been requested quite a few times by listeners, we have been at a loss as to how to actually work it in. You see, many of our listeners catch-up each week on their way to work in the car, train or walking.  This podcast should not be listened to if you are driving or walking as we've succumbed! This week we have a creative visualisation exercise on the subject of ‘Liberation & Empowerment' which many of you will find easier if you are able to close your eyes. So please switch the podcast off if you're catching up whilst driving or walking and make sure you listen when you are able to sit down for 10 minutes. Please take a moment to 'Like' and 'Rate' this podcast on whatever provider you are listening to this on.  It really does help! 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize pods are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com     

Exploring Tonal Colours & Expression!  Music is a universal language that transcends boundaries, evokes emotions, and communicates feelings that words often struggle to convey. At the heart of this communication lies the concepts of tonal colours and expression, essential elements for musicians to effectively communicate their musical narratives. For flute players, mastering tonal colours and expression is not just a technical feat; it is a transformative journey that leads to profound musical interpretations and deeply resonant performances. This short bitesize pod delves into the significance of tonal colours and expression for flute players, examining how these aspects are created and harnessed to captivate audiences and convey emotions. Please continue to rate and like our Talking Flutes podcast channel.  After 6 years of these weekly pods we really do appreciate you showing your support this way ❤️ 'Talking Flutes', 'Talking Flutes Extra' and 'Bitesize' are podcast productions by the TJ flute company.  For more information visit www.tjflutes.com