Podcasts about Swimming with Sharks

You may not see George Huang's name officially credited for as many projects he has his hands in. And while his new film, Weekend in Taipei is a slice of East Asian action pleasure, George's first film was a slice of life about the trials and tribulations of working in Hollywood. Swimming With Sharks is a sharp witted, comically dark tale from the early 90s that spoke volumes about the industry then, but probably echoes heavier today. It was a pleasure talking to George about these two films as well as all the little extra morsels he sent our way.

The Bible contains great wisdom and insight for living for God. It also contains thousands of words of warning. Read it from cover to cover and you'll see what I mean. Keep your eyes and ears tuned to the words of prophets and apostles. God used them to both warn and encourage His people.

In this episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, is joined by Rob Ryan, Head of Thought Leadership at WorkGrid Software, for an in-depth discussion on the role of conversational AI in streamlining employee workflows and improving internal communication. Rob shares his insights on organizational change, the evolution of employee experience platforms, and the importance of aligning AI projects with business goals.Introduction: Kevin introduces Rob Ryan, who has extensive experience in organizational strategy and technology deployment. Rob provides background on WorkGrid Software and its mission to reduce digital friction in the workplace.Interview Highlights:Conversational AI as a Digital Assistant: Rob explains how WorkGrid leverages NLP and machine learning to create digital assistants that streamline employees' day-to-day tasks. He discusses how conversational AI can reduce digital distractions by integrating with existing tech stacks and bringing actionable insights directly to employees.Getting Started with AI Projects: The conversation explores practical steps for organizations to initiate AI projects, emphasizing the importance of quick wins and internal use cases. Rob shares advice on piloting AI initiatives, mitigating risks, and developing a governance strategy to ensure AI aligns with business objectives.Transforming Employee Experience with AI: Rob highlights how conversational AI can enhance the employee experience by reducing app hopping and context switching, ultimately fostering a more productive and engaging work environment. He emphasizes that AI should assist, not replace, the human workforce.Key Takeaways:Building an AI Strategy: Rob advises organizations to start with low-risk, high-value AI use cases that support internal goals and gradually expand based on proven results.Importance of Governance: A strong governance framework is essential for AI projects to ensure that they are sustainable and that technology is used ethically and effectively.Prioritizing Employee Experience: By integrating AI into the flow of daily tasks, companies can improve employee engagement and reduce friction, allowing employees to focus on high-value work.

In this insightful episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, sits down with Amelia Jones, Principal Customer Success Manager at Mural, to discuss the role of AI in enterprise environments and how visual collaboration can enhance business processes. Amelia shares her experiences from Mural, highlighting the impact of human-centered design and agile methodologies in fostering better decision-making and collaboration.Introduction: Kevin introduces Amelia, who brings nearly a decade of experience in customer success and a passion for human-centered design. They dive into Mural's visual collaboration platform and how it reshapes traditional workflows.Interview Highlights:Visual Collaboration for Better Decision-Making: Amelia explains how Mural transforms linear tasks, like spreadsheets and to-do lists, into more engaging and collaborative visual experiences. She emphasizes how visual tools can foster better communication and alignment, especially when mapping out workflows.AI in the Enterprise: The conversation explores how AI can assist in ideation and decision-making processes, with Amelia stressing that AI should enhance human creativity, not replace it. She discusses real-world use cases where Mural helps enterprises document, plan, and evaluate AI initiatives.Human-Centered Design & Agile in AI Projects: Amelia shares her expertise on how organizations can leverage human-centered design and agile workflows to better implement and scale AI initiatives. She discusses techniques like abstraction laddering and the five whys, which Mural facilitates to help businesses identify and solve the right problems.Key Takeaways:AI as a Collaborative Tool: AI should act as a collaborator, assistant, and coach, helping teams to innovate while keeping creativity and problem-solving at the forefront.Documenting AI Processes: Mural plays a vital role in helping organizations document and map out their AI processes, ensuring that initiatives are well-planned and stakeholder engagement is prioritized.Balancing AI Excitement with Practicality: While AI can be a powerful tool, Amelia advises businesses to be deliberate in its implementation, ensuring that it adds tangible value to workflows.

We are so back. Prem Rugby returns with an anxiety-inducing 1pt defeat up in the North-West. Talking Points

In this exciting episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, welcomes Mike Lyons, founder of KaiRise, to explore the intersection of Agile methodologies and generative AI. Mike shares his unique journey through the IT landscape, from small firms to large consulting agencies, shedding light on how AI is shaping business processes and the power of agility in driving innovation.Introduction: Kevin introduces Mike Lyons, who has decades of experience in IT, ranging from higher education to government, finance, and non-profits. They dive into Mike's deep insights on Agile ways of working and how organizations can capitalize on AI technology for better decision-making and enhanced efficiency.Interview Highlights:Agile in the AI Era: Mike explains how Agile is not just about frameworks like Scrum, but about fostering a mindset of adaptability and rapid learning, especially when integrating AI tools.Learning Through Failure: Drawing on personal experiences, Mike discusses how businesses can learn more from failures than successes, particularly with emerging technologies like generative AI.Experimentation and Innovation: The conversation explores why companies need to allow a "thousand flowers to bloom" and how innovation thrives at the edges—outside traditional boardroom strategies.Key Takeaways:Embrace Agile: Organizations must adopt Agile ways of working to stay competitive, especially in today's fast-paced AI-driven world.Security vs. Innovation: Striking a balance between encouraging experimentation with AI tools and maintaining data security and governance is crucial.Future of AI: The episode concludes with a discussion on the global implications of AI, including how it can address accessibility and humanitarian challenges, and what's next in the rapidly evolving tech landscape.

Get ready for movie analysis tailor made for the hosts of this show. Travis has nailed it this week with his selection of Swimming With Sharks (1994) for our weekly does it hold up focus. This movie had a big influence on the hosts back in the 90's, but does that influence remain in 2024? As always the show opens with the weekly quarantine viewing picks offerings. Please sub our YouTube where you can watch all of our episodes. We post the video version of each episode over there nearly every week. Also, you can give us a 5 star review on your podcast platform of choice. Do it right now! It takes 30 seconds. Thank you! If anything from this episode strikes you, email the show cinema9pod@gmail.com

Loan sharking is an illegal lending practice that preys on vulnerable individuals by offering quick cash loans at exorbitant interest rates, often without requiring collateral or credit checks. Borrowers, typically those unable to access traditional financial services, find themselves trapped in cycles of debt due to compounded interest and impossible repayment terms. Loan sharks use psychological manipulation, intimidation, and, in many cases, physical violence to enforce repayments, making it nearly impossible for borrowers to escape their financial obligations. This predatory practice has deep roots in history, often tied to organized crime, with operations expanding from local neighborhoods to international syndicates.Despite significant legal efforts, such as the RICO Act, to combat loan sharking, the practice persists and has evolved in modern times. Digital platforms and cryptocurrency have opened new avenues for loan sharks to reach unsuspecting borrowers, complicating law enforcement efforts. During the COVID-19 pandemic, economic hardships fueled a resurgence in loan sharking, with small businesses and individuals seeking desperate measures to stay afloat. Law enforcement agencies continue to adapt their strategies to tackle this age-old but ever-evolving form of financial exploitation.(commercial at 10:12)to contact me:bobbycapucci@protonmail.com

Loan sharking is an illegal lending practice that preys on vulnerable individuals by offering quick cash loans at exorbitant interest rates, often without requiring collateral or credit checks. Borrowers, typically those unable to access traditional financial services, find themselves trapped in cycles of debt due to compounded interest and impossible repayment terms. Loan sharks use psychological manipulation, intimidation, and, in many cases, physical violence to enforce repayments, making it nearly impossible for borrowers to escape their financial obligations. This predatory practice has deep roots in history, often tied to organized crime, with operations expanding from local neighborhoods to international syndicates.Despite significant legal efforts, such as the RICO Act, to combat loan sharking, the practice persists and has evolved in modern times. Digital platforms and cryptocurrency have opened new avenues for loan sharks to reach unsuspecting borrowers, complicating law enforcement efforts. During the COVID-19 pandemic, economic hardships fueled a resurgence in loan sharking, with small businesses and individuals seeking desperate measures to stay afloat. Law enforcement agencies continue to adapt their strategies to tackle this age-old but ever-evolving form of financial exploitation.(commercial at 10:12)to contact me:bobbycapucci@protonmail.com

Loan sharking is an illegal lending practice that preys on vulnerable individuals by offering quick cash loans at exorbitant interest rates, often without requiring collateral or credit checks. Borrowers, typically those unable to access traditional financial services, find themselves trapped in cycles of debt due to compounded interest and impossible repayment terms. Loan sharks use psychological manipulation, intimidation, and, in many cases, physical violence to enforce repayments, making it nearly impossible for borrowers to escape their financial obligations. This predatory practice has deep roots in history, often tied to organized crime, with operations expanding from local neighborhoods to international syndicates.Despite significant legal efforts, such as the RICO Act, to combat loan sharking, the practice persists and has evolved in modern times. Digital platforms and cryptocurrency have opened new avenues for loan sharks to reach unsuspecting borrowers, complicating law enforcement efforts. During the COVID-19 pandemic, economic hardships fueled a resurgence in loan sharking, with small businesses and individuals seeking desperate measures to stay afloat. Law enforcement agencies continue to adapt their strategies to tackle this age-old but ever-evolving form of financial exploitation.(commercial at 10:12)to contact me:bobbycapucci@protonmail.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-epstein-chronicles--5003294/support.

Episode Overview: In this episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, sits down with Stephen Stouffer, Director of Automation Solutions at Tray.ai. Stephen discusses his journey from marketing automation to becoming a leader in AI integration and shares valuable insights on leveraging AI for enterprise success.Introduction: Kevin introduces Stephen Stouffer, who brings extensive experience from various industries, including enterprises, agencies, startups, and nonprofits. Stephen has been deeply involved in the AI space, focusing on how organizations can harness AI to streamline operations and gain a competitive edge.Interview Highlights:AI Accessibility: Stephen emphasizes that generative AI is for everyone, from beginners to technical experts, and encourages organizations not to be intimidated by its potential.Enterprise Challenges: He discusses the importance of feeding AI with the right data and context to maximize its effectiveness, stressing that while AI can simplify tasks, thoughtful deployment is crucial.Tray.ai's Role: Stephen explains how Tray.ai's rebrand focuses on integrating AI into workflows securely and efficiently, introducing features like the Merlin connectors that enhance data privacy and automation.Key Takeaways:Start Small: Organizations should begin with simple AI implementations, focusing on teams that are open to change.Security and Context: Ensuring data security and providing AI with proper context are vital for successful enterprise AI adoption.Future of AI: The AI landscape is rapidly evolving, and organizations must adapt quickly to stay ahead, with AI becoming an integral part of daily operations across industries.

This week Jim watches an Irish thriller with a fine line in comedy cursing. Darren spoils Alien Romulus for himself by seeing it, Lee also watches Romulus and Elton deliberately ruins Alien Romulus for himself by listening to Lee and Darren. PLEASE NOTE THERE ARE NO SPOILERS! Theres also a small review for Confess Fletch and a horror / thriller showing at the Cinema Equidistant called Sleep along with some feedback before we move on to this weeks film.  A dark study of Hollywood toxic culture, with a cynical view of human nature, we review Swimming With Sharks, and also explore the question can you separate art from the artist? Media Discussed This Week Bodkin - Netflix Alien Romulus - Cinematic Release Confess Fletch - Netflix Sleep - Cinema Equidistant Swimming With Sharks - Pluto TV

In this episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, sits down with Wendy McHenry, the Head of Solutions Engineering at CData Software, for an insightful discussion on customer operations and the evolving tech landscape. Wendy brings a wealth of experience from her journey in tech, starting as a statistician and moving through various leadership roles in sales engineering, particularly in financial services and government sectors.Introduction:Kevin introduces Wendy McHenry, highlighting her impressive career trajectory from a statistician to a leader in solutions engineering. Wendy's unique path showcases her passion for technology and her commitment to improving customer experiences.Interview Highlights:Wendy's Career Path: Wendy shares her unconventional entry into tech, beginning as a statistician and transitioning into a sales engineer role at SAS Software. Her journey reflects a deep understanding of customer needs and the importance of aligning tech solutions with business goals.Challenges in Customer Operations: Wendy discusses the complexities customers face in today's competitive environment, emphasizing the difficulties of navigating tight budgets, internal reorganizations, and the fear of change. She underscores the need for companies to build trust and guide customers through tech modernization.AI and Automation in Tech: The conversation shifts to the role of AI and automation in reshaping the tech industry. Wendy offers insights into how these technologies are helping companies do more with less, while also raising important ethical considerations. She predicts that while AI will not eliminate tech jobs, it will significantly enhance efficiency and innovation.The Role of Data Analytics: Wendy, a data enthusiast at heart, explores the critical role data analytics plays in driving business decisions and improving customer outcomes. She highlights the importance of staying at the forefront of data science to address challenges in various industries, from financial services to emergency response.Diversity, Equity, and Inclusion in Tech: Wendy also shares her passion for DEI initiatives, particularly in creating psychologically safe workplaces. She emphasizes the importance of leaders fostering inclusive environments to drive positive change in the tech industry.Key Takeaways:Trust and Empathy: Building trust with customers is crucial in today's fast-changing tech landscape. Companies must listen to customer concerns and provide solutions that ease the fear of change.Leveraging AI for Efficiency: AI and automation are powerful tools that can help businesses maximize resources, but they must be implemented thoughtfully, with ethical considerations in mind.Data as a Driving Force: Data analytics is at the core of successful tech operations, enabling companies to make informed decisions and respond effectively to challenges.Inclusive Leadership: Creating diverse and inclusive teams is essential for fostering innovation and ensuring the tech industry remains a welcoming space for everyone.

In this episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, welcomes Amber Vaden, a dynamic leader in customer operations and success with nearly a decade of experience in the field. Amber brings a unique perspective to customer service, blending her background in education with a deep passion for creating impactful customer experiences.Introduction:Kevin introduces Amber Vaden, who has made a significant impact in the world of customer success and operations. Amber's journey began with a desire to teach, which seamlessly transitioned into a career in customer service. Her role allows her to blend empathy with creativity, helping both customers and internal teams achieve success. Known for her innovative approach and commitment to understanding customer needs, Amber is excited to share her insights and experiences on the show.Interview Highlights:Amber's Path: Amber shares her unique journey from a potential career in teaching to becoming a key player in customer service. She discusses how her background in education informs her approach to creating impactful customer experiences and fostering internal success.Core Challenges: Amber identifies a major challenge in customer operations: the difficulty of truly understanding and addressing individual customer needs. She advocates for customized solutions and ongoing feedback to ensure that customer interactions are meaningful and effective.Technology vs. Empathy: Amber offers her perspective on the role of technology in customer service, emphasizing that while AI can support operational efficiency, it lacks the empathy that human interactions provide. She stresses the importance of balancing technological tools with a human touch to enhance customer satisfaction.Effective Strategies: The conversation delves into practical strategies for managing customer relationships and balancing various responsibilities. Amber highlights the importance of setting realistic expectations and maintaining organization to deliver consistent and thoughtful customer support.Empathy in Action: Amber underscores the significance of treating every customer interaction with the same care and respect one would offer to a loved one. She believes that building genuine trust and empathy can transform customer experiences and foster long-term loyalty.Looking Forward: Amber is excited about the future of customer service as new technologies and innovative companies emerge. She anticipates that these advancements will offer new ways to enhance customer experiences and drive success.Key Takeaways:Personalized Approach: Understanding and addressing individual customer needs through tailored solutions and feedback is essential for effective customer service.Human Touch: While technology can aid in customer service, it should be complemented by the empathy and personal connection that only humans can provide.Strategic Balance: Effective customer support involves balancing organizational demands with the need for realistic expectations and consistent, empathetic interactions.Future Innovations: Embracing new technologies and strategies will continue to shape and improve the customer service landscape, offering exciting opportunities for growth and enhancement.

In this compelling episode of Swimming with Sharks, Kevin Dean, CEO of ManoByte, sits down with Kári Thor Runarsson, the visionary founder of Cliezen, to explore the dynamic world of customer operations and the intersection of marketing, customer success, and technology. Kári shares his rich, globe-trotting journey from Iceland to Iowa and beyond, offering a unique perspective on the importance of understanding and exceeding customer expectations in both B2B and B2C environments.Episode Summary:Introduction: Kevin Dean kicks off the episode by introducing Kári Thor Runarsson, delving into his impressive background and his passion for customer experience (CX) and customer success (CS).Interview Highlights:Kári's Journey: Kári discusses his diverse upbringing and professional experiences across multiple countries, emphasizing how these have shaped his approach to customer experience and operations.The Role of Marketing in CX: Kári explains the natural alignment between marketing and customer experience, highlighting how his marketing background has informed his approach to customer success.Challenges in Customer Success: Kári identifies the key challenges facing the customer success industry today, particularly the undervaluation of CS roles and the struggle to quantify their impact.The Impact of AI in Customer Ops: Kári shares his insights on the transformative potential of AI, distinguishing between generative AI and other forms of AI, and discussing how technology can help close the experience gap.Bridging Organizational Gaps: Kári offers advice on improving communication and collaboration across departments, emphasizing the importance of data and analytics in making informed, customer-centric decisions.The Future of CX: Kári predicts the evolution of customer success, focusing on the role of technology in automating routine tasks and allowing professionals to focus on more strategic, high-impact activities.Key Takeaways:Customer Centricity: Successful customer operations hinge on understanding and exceeding customer expectations, tailored to different roles and needs within a client organization.Technology as an Enabler: While tools and AI can significantly enhance customer experience efforts, they must be accompanied by a genuine commitment to customer-centricity across the organization.Realistic Expectations with AI: While AI offers incredible potential, it's crucial to maintain realistic expectations and understand its current limitations.Communication & Collaboration: Effective customer success requires seamless communication across departments, supported by accurate data and analytics to inform decision-making.

Send us a Text Message.In this episode, Marty gives Clif the film Bowfinger to watch and Clif gives Marty the film Swimming With Sharks to watch.Support the Show.Making Pondo on Facebookhttps://www.facebook.com/profile.php?id=100087139659233X (formerly Twitter):@MakingPondoInstagram:https://www.instagram.com/makingpondo/Making Pondo on Letterboxd:https://letterboxd.com/marty_ketola/list/talking-pondo/Theme Song by Russ Pace

In this insightful episode, Kevin Dean explores the transformative power of generative AI in customer experience. Drawing on his extensive experience at ManoByte, Kevin delves into the four key pillars that can elevate customer satisfaction and drive business success: educate, engage, entertain, and inspire.Episode Summary:Introduction: Kevin Dean introduces the podcast, "Swimming with Sharks," and sets the stage for a deep dive into the dynamic world of customer operations. He outlines the importance of understanding and implementing the four pillars of customer experience to stay ahead in a competitive market.Key Pillars of Customer Experience:Educate: Kevin discusses how educating customers builds trust and credibility. He highlights the role of generative AI in creating personalized learning paths and delivering relevant information. Examples include HubSpot's tailored educational content and IBM Watson's personalized medical education.Engage: Kevin emphasizes the importance of creating meaningful interactions to build lasting relationships. He shares how AI-powered CRM tools like HubSpot and Salesforce's Einstein predict customer behavior and personalize communication, enhancing engagement and driving revenue.Entertain: Adding an emotional layer to the customer experience makes it more memorable and engaging. Kevin explains how generative AI, augmented reality, and virtual reality can create immersive experiences that captivate customers and solve their problems creatively.Inspire: Inspirational content fosters customer loyalty and advocacy. Kevin discusses using AI to create personalized, inspirational content that resonates with customers' interests and aspirations. He shares practical examples of leveraging AI for testimonials, success stories, and case studies.Integration for Seamless Experience: Kevin underscores the need for delivering integrated, value-based experiences through an omni-channel strategy and data-driven decisions. He stresses the importance of leveraging generative AI to ensure customers interact with the company in the right way at the right time.Key Takeaways:Educate: Build trust with personalized learning paths using generative AI.Engage: Foster lasting relationships with AI-powered CRM tools for personalized communication.Entertain: Create memorable experiences with augmented and virtual reality.Inspire: Drive loyalty with AI-generated, personalized inspirational content.Integrate: Ensure seamless, value-based customer experiences through omni-channel strategies and data-driven decisions.

Continuing our high-flying D&D adventure, Wren (Allie) and Fletcher (Ben) keep a promise they made ten years ago to Demetria the sphinx. However, it looks like she may have some other, more selachian guests. Discord (“You Are Not Immune To Gothaganda”): https://discord.gg/Y5Uw6sdmU2 Email: findingmonsterright@gmail.com Bluesky: @monsterrightpod.bsky.social DISCLAIMER: By listening to this podcast episode, the listener forfeits all right to their immortal soul (hereafter referred to as "the asset") and transfers ownership of said asset to Allison Alžbeta Dark, the Demonsbane. The asset can be recovered by the listener if and only if they tell me they love me (I need someone (On days like this, I do)).

In this conversation, Jason and his uncle, Jack Haberer, discuss Jack's journey in ministry and his new book, Swimming with Sharks: Leading The Full Spectrum Church In A Red And Blue World. The book addresses the polarization within American Christianity and offers insights on fostering unity across denominations and ideologies. They explore the importance of speaking the truth in love and embracing a full spectrum approach to church, where all voices are heard and valued. They also discuss the need to go beyond dualistic thinking and embrace the revelation of God's love and grace. The conversation highlights the significance of understanding the true nature of Jesus and applying his teachings in a politically divided world. For more information on Jack Haberer: Website www.jackhaberer.com Please rate, review, share, and subscribe! Podcast intro and outro music by Wilde Assembly --- Support this podcast: https://podcasters.spotify.com/pod/show/rethinking-god/support

In this engaging episode, Kevin Dean welcomes Lucas Pimenta, an experienced professional in customer operations. Lucas discusses his journey from finance to global customer relations, stressing the importance of empathy and strategic planning in meeting high customer expectations amidst resource constraints. He also explores the transformative role of technology, including AI, in enhancing customer success strategies while balancing efficiency with human touch.Episode Summary:Introduction: Kevin Dean introduces Lucas Pimenta, an expert in customer operations with a diverse background in international customer relations and a keen interest in strategic customer success.Interview Highlights:Lucas's Journey: Lucas discusses his career evolution from finance to customer operations, emphasizing the importance of understanding customer needs and building lasting relationships across diverse cultural contexts.Challenges in Customer Operations: Lucas identifies technological advancements and varying customer expectations as primary challenges, stressing the need for personalized, yet efficient service delivery.Balancing Expectations and Resources: Lucas shares strategies for aligning high customer expectations with limited resources, emphasizing strategic planning and empathetic communication.Technology's Role in Customer Success: Lucas explores the transformative impact of AI and data-driven tools in optimizing customer interactions and enhancing service delivery.Key Takeaways:Empathy in Customer Relations: Leading with empathy remains crucial in navigating complex customer relationships and delivering personalized solutions.Strategic Use of Technology: Leveraging AI and data analytics empowers organizations to better anticipate and meet customer needs while maintaining a human-centered approach.Continuous Learning: Adaptability and continuous learning are essential in the evolving landscape of customer operations, enabling professionals to stay ahead and deliver exceptional value.

In this insightful episode, Kevin Dean welcomes Anne McDonnell-Aisiku, Principal Customer Success Manager at HubSpot. Anne shares her unique journey from global education to customer success, offering valuable perspectives on how her background shapes her approach to delivering exceptional customer experiences.Episode Summary:Introduction: Kevin Dean introduces the podcast and welcomes Anne McDonnell-Aisiku, highlighting her extensive experience in customer success and her journey from the education sector to HubSpot.Interview Highlights:Anne's Background: Anne discusses her transition from global education to customer success, emphasizing the parallels between supporting students and managing customer relationships.Challenges in Customer Success: Anne outlines the current challenges in the customer success space, including economic headwinds, the need for faster results, and longer sales cycles.Balancing High Expectations and Limited Resources: Anne shares her strategies for managing customer expectations while dealing with limited resources, emphasizing the importance of empathetic communication and setting clear expectations.Communicating Difficult News: Anne discusses her approach to delivering bad news, stressing the importance of empathy, honesty, and offering alternative solutions.Technology and AI in Customer Success: Anne explores how technology and AI are transforming customer success, providing tools that offer deeper insights and enable more effective customer interactions.Generative AI Impact: Anne shares her initial hesitations about AI and how she now sees its potential to enhance customer success workflows by freeing up mental space for more strategic tasks.Key Takeaways:Empathetic Communication: Always lead with empathy and honesty when communicating with customers, especially when delivering bad news.Leveraging Technology: Utilize technology and AI to gain deeper insights into customer behavior and needs, allowing for more meaningful and proactive interactions.Continuous Learning: Stay nimble and continuously update skills and knowledge to keep up with the rapidly evolving customer success landscape.Customer-Centric Approach: Understand and prioritize customers' goals and KPIs to align efforts and deliver value effectively.

Doc retells his stories about sharks in sports, art and medicine. Doc welcomes the founder of Sharkbanz Nathan Garrison, who talks about his journey in the creation of Sharkbanz to keep sharks away from swimmers and surfers. The Weekend Warrior Clinic re-opens for listeners.

12.07.24 Pt 2 - Simphiwe gets into black vs white slang. Ben reveals a list of the best TV shows of all time. And Caleb Swanepoel shares his amazing life-changing story of surviving a shark attack. The Real Network

In this exciting episode, Kevin Dean sits down with Aaron Jones, the Head of Strategic Partnerships at Maven AGI. The conversation spans Aaron's journey from a computer science major to his current role, and delves into the dynamic landscape of customer operations and AI.Episode Summary:Introduction: Kevin Dean introduces the podcast and welcomes Aaron Jones, highlighting their shared background and long-standing professional relationship.Interview Highlights:Aaron's Background: Aaron shares his career journey, from his early days as a developer to his pivotal roles at major companies like Adobe, Mixpanel, Sprinkler, Discovery Education, HubSpot, and now Maven AGI.AI and Customer Ops: Aaron discusses the similarities and differences between the current AI boom and the internet bubble of the 90s. He emphasizes the strategic application of AI and its significant impact on customer operations.Challenges in Customer Service: The discussion touches on the three main challenges: increasing customer expectations, limited resources, and the balance between human capital and technology.Framework for Success: Aaron outlines a strategic framework for organizations to efficiently manage customer interactions through self-service, AI, and human resources.Technology Evaluation: Insight into how businesses can assess and integrate the best technology solutions to enhance customer experience.Real-life Example:Maven AGI and TripAdvisor: Aaron shares a case study where Maven AGI helped TripAdvisor successfully deflect over 90% of inbound customer support cases using generative AI.Key Takeaways:Core Competency Focus: Emphasize core strengths and leverage best-in-breed solutions for customer support.Data Strategy: Ensure data is interconnected and contextualized for actionable insights.AI Implementation: Proper training and execution of AI models are crucial for success.Embracing Automation: Automation can enhance efficiency and create new job opportunities, rather than just replacing human roles.

In this adventure, we are joined by Christina Garnett, an expert in customer service strategy and community engagement.Episode Summary:Introduction: Kevin Dean kicks off Season 2 with a warm welcome and introduces the guest, Christina Garnett.Interview: Christina Garnett shares her extensive knowledge and experience in the customer service industry. The conversation delves into effective strategies for building strong customer relationships and enhancing community engagement.Key Takeaways:Self-Improvement and Business Growth: People who intentionally work on themselves also see growth in their business.Process and Performance: Average performers can succeed when working within an excellent process.Objection Resolution: Resolving objections is always better than overcoming objections.Questions That Care: Ask "questions that care" to further discover needs in a sales context.Truthfulness: Getting truthful is the first step in building genuine customer relationships.Tune in to gain actionable insights and learn from Christina Garnett's expertise in this engaging episode of Swimming with Sharks: Customer Ops Unplugged!

In this adventure, we are joined by Krystina Gillenwater - Director of New Business for Digitopia.Video Summary:Introduction.Interview: Krystina Gillenwater - Director of New Business, Digitopia.Question of the Day: If you are using HubSpot Snippets - what is your best snippet?Video Takeaways:A few key takeaways from this episode:RevOps is more than a "flavor-of-the-week" industry buzzword.RevOps is a business practice that aims to align an organization's revenue engine. Sales leaders are problem solvers, not pushy influencers. Teaching your customer service people sales techniques can open up more opportunities for your business - it worked at Digitopia. Running after every opportunity by trying to be "all-things-to-everyone" is counterproductive. Get really good at a few things - they you will be known for it. Smarketing Meetings are good - RevOp meeting with your Marketing, Sales AND Service leaders are even better. 

In this adventure, we are joined by Doug Brown, CEO - Business Success Factors.Video Summary:Introduction.Interview: Doug Brown, CEO - Business Success Factors.Question of the Day: Name the #1 Webinar you attended in 2020 that delivered the most value. What was the topic?Who was the presenter?What made it so valuable?Video Takeaways:A few key takeaways from this episode:People who intentionally work on themselves also see growth in their business.Average performers can succeed when working within an excellent process.Resolving objections is always better than overcoming objections. Ask "questions that care" to further discover needs in a sales context. Getting truthful is the first step. For a copy of Doug's book "Win-Win Selling" go to: https://www.winwinsellingbook.com/

In this adventure, we are joined by Bridget Conley, Business Growth Consultant with ManoByte. Video Summary:Word of the Week: Lead ScoringInterview: Bridget Conley, Business Growth Consultant with ManoByte. Power Play: HubSpot Academy Quick Course: Understanding HubSpot Lead Scoring.Question of the Day: How are you scoring leads?Video Takeaways:A few key takeaways from this episode:Throwing technology at a problem isn't always the answer. How can we get to the root of the problem and solve it with what we already have?Do your research! Don't assume you know the answer because you think you've been there before. Marketing Professionals need to go on sales calls with the sales team to help improve their marketing. 

In this adventure, we are joined by Bruce R. Dorey - Executive Coach and Consultant. Video Summary:Word of the Week: HubSpot SnippetsInterview: Bruce R. Dorey - Executive Coach and Consultant. Power Play: Learn to Type fasterQuestion of the Day: If you are using HubSpot Snippets - what is your best snippet?Video Takeaways:A few key takeaways from this episode:Data and science are vital parts of executive coaching. Effective coaches are experts in their field as well as human pattern recognition. The key to successful coaching is finding someone who has "been there, done that". Experienced corporate executives bring tremendous value to coaching the next generation of leaders. Leadership is earned.Cadences and rhythms are important parts of success. For more information on Bruce R. Dorey's coaching and consulting services, please visit his website: https://www.brucerdorey.com/

In this adventure, we are joined by Jason Azocar, Founder and CEO of HubSearch. Video Summary:Word of the Week: MTA - Multi Touch AttributionInterview: Jason Azocar, Founder and CEO of HubSearch. Power Play: Block Yourself From AnalyticsQuestion of the Day: Do you employ Multi-Touch Attribution (MTA) in your marketing?Video Takeaways:A few key takeaways from this episode:How to apply the Inbound Methodology to recruiting.Why you should hire quickly.Without a plan to scale your team - you could be missing out on lucrative opportunities.Helping both sides (agency & applicant) often leads to amazing results. Recruiting doesn't just happen when you need to make an immediate hire. 

In this adventure, we bring back Kevin Dean, President and CEO of ManoByte to get his thoughts on the lessons learned during the year 2020. We also dive into Kevin's predictions for the year 2021 and what can be done NOW to succeed in the new year. Key Questions Kevin answers in this episode:What is it like starting an agency (ManoByte) during the 2009 economic downturn?What is the most important thing to do in the last weeks of 2020?How can companies prepare for 2021 now?How does Kevin stay on top of his "CEO game"?At the end of the episode, Kevin shares with us the best advice he has ever received. 

In this adventure, our own Sammie Bennett, Business Growth Advisor from ManoByte joins us in the shark tank. Video Summary:Word of the Week: ERP (Enterprise Resource Planning. Interview: Sammie Bennett, Business Growth Advisor, ManoByte.Power Play: www.draw.ioQuestion of the Day: How do you "work out" a process? Digitally? Pen & Paper? Solo? Collaborate with a group?Video Takeaways:A few key takeaways from this episode:Be prepared to shift if, over time, you current system has stopped working. Goals are good, but complete focus on achieving numbers can be detrimental. Being true self is the best way to connect with other humans. Learn to adapt quickly to stay relevant. 

In this adventure, Alex Moran, Marketing Director for Applied Imaging joins us in the shark tank. Alex tells us about how she grew her TikTok account following from 0 to 15,000 in just 2 weeks. Video Summary:Word of the Week: SmarketingInterview: Alex Moran, Marketing Director, Applied Imaging.Power Play: HubSpot Make My PersonaQuestion of the Day: Is your sales team aligned with your marketing team?Video Takeaways:A few key takeaways from this episode:Good company culture makes for a better work experience - which translates to employees who are inspired to solve for the customer.Brand personality is important to help potential customers decide if they want to spend time with you by become your customer. Taking risks can often lead to greater results. Authenticity in marketing (and in many aspects in life) can yield to better results, and is easier to pull off. Sales and marketing are fundamentally the same. 

In this adventure, we are joined by Rachel Haley, Co-Founder and CEO for Clarus Designs. Video Summary:Word of the Week: Marketing AttributionInterview: Rachel Haley, Co-Founders and CEO at Clarus Designs.Power Play: ZubtitleQuestion of the Day: Does your team effectively use marketing attribution?Video Takeaways:A few key takeaways from this episode:Stop trying to do everything.In the beginning, start by doing more with less.Hire operations as early as possible - right after you have Sales Representatives. If there are more than 3 emails responses back and forth, set up a 30-minute meeting for the sake of clear communication. 

In this adventure, we talk with René de Jong, Managing Director of PSOhub. PSOhub was featured in HubSpot's INBOUND2020 integration presentation. PSOhub has seen incredible, and quick growth. The founders saw a specific need and address it with their solution. Watch the episode as René explains how they were able to grow better. Video Summary:When to set up the proper systems to grow your business. Why company owners should stop working IN their company. Why company owners should START working ON their company. How to keeping your business simple is better for everyone. Why playing "Angry Birds" is a valuable lesson for learning and growing. Video Takeaways:A few key takeaways from this episode:What a simple, one-page business plan can do for you and your customers. Clarity is key.Growing too fast, without proper systems in place, can harm your future success. Customer appreciate simplicity - it is easy to understand. Learning quickly is your most valuable asset. 

In this adventure, Kyle Jepson from the HubSpot Academy joins us in the shark tank. Video Summary:Kyle gives us a unique front-row seat to how HubSpot responded to the global pandemic as a company. Kyle reveals that he has begun researching and preparing content for a new Sales Operations HubSot Academy Certification.After a negative Academy Certification review, Kyle reached out and made a valuable connection with the reviewer. Video Takeaways:A few key takeaways from this episode:Sales isn't always about extremes, even though it often seems like it. All reviews are valuable - even negative reviews can turn into positive experiences. Learning from the craziness of 2020 and adapting to your needs is the best way to prepare for 2021. Sales Operations is a difficult role to define for many companies. There isn't a standard template for the role of Sales Operations. This can vary greatly between organizations. 

In this adventure, we talk with Greg Accardo, Director of the LSU Professional Sales Institute. Greg explains to us how the program at the LSU Professional Sales Institute is training the next generation of sales leaders. Video Summary:In this episode, we talk with Greg Accardo, Director of the LSU Professional Sales Institute about:How to start and enhance a good business relationship.How "Spray and Pray Sales" is detrimental to the profession.His distaste for poor templates.How LSU used the HubSpot Academy to create an award of distinction for collegiate sales leaders. Two of his favorite tools: BombBomb and Chorus.ai. Video Takeaways:A few key takeaways from this episode:Video selling isn't going away post-pandemic. Video can help you stand out from a very noisy crowd. Do your research and give your prospect a personalized reason to meet with you.Poor templates can be smelled a mile away. 

In this adventure, we talk with Colleen Conneran, one of ManoByte's newest Business Growth Consultants. Today's episode happens on the first day of INBOUND2020. This is significant because it is one of the largest sales and marketing conferences that, due to the pandemic, has gone 100% digital. Colleen discusses her initial reactions to the all-digital format and her first experiences with the INBOUND conference.Video Summary:In this episode, we talk with Colleen Conneran, Business Growth Consultant with ManoByte about:How INBOUND2020 is living up to all the hype. The interactive nature of INBOUND2020.What makes INBOUND2020 better (in some ways) than the usual live conference. What she misses from being live at INBOUND in Boston.Our favorite new features from HubSpot.Our favorite sessions from INBOUND2020.Video Takeaways:A few key takeaways from this episode:HubSpot is "paving-the-way" for virtual events.Digital events can offer more speakers, breakout sessions, and live Q&As.Re-visiting and re-watching content from INBOUND2020 ensures you are getting the most value for your ticket price. Viewing recorded breakout sessions that you couldn't attend on the live dates add even more value to the price of admission. 

ManoByte has launched a weekly live show, "Swimming with Sharks." Each week, host Will Smith brings in a guest and speaks with them about their experiences, expertise, and advice around Sales Operations. Tune in live every Tuesday at 2:00 pm EST via ManoByte's Facebook, LinkedIn, or YouTube page!This week Will has ManoByte's CEO, Kevin Dean, on to discuss what "Swimming with Sharks" means, his experiences in the sales and marketing industry, ManoByte's culture, and more.Video Summary:In this episode, we talk with Kevin Dean, CEO of ManoByte about:What it means to be a S.H.A.R.K.Why companies need to stop hiring outside salespeople.How businesses can support their sales team.The importance of hiring the right people for culture fit.What has been a game-changer for ManoByte in 2020. Video Takeaways:A few key takeaways from this episode:There are more similarities than differences. Most companies have similar challenges, pains, and solutions.Companies need to STOP hiring outside salespeople. Support your salespeople to make sure they have as many "at bats" as possible. Create the processes you need to scale...NOW. 

ManoByte has launched a weekly live show, "Swimming with Sharks." Each week, host Will Smith brings in a guest and speaks with them about their experiences, expertise, and advice around Sales Operations. Tune in live every Tuesday at 2:00 pm EST via ManoByte's Facebook, LinkedIn, or YouTube page!In this adventure, we talk with Amy Post, National Marketing Manager for ODL Inc. Amy explains to us how the building industry has sped ahead almost 5 years in the past 6 months and how the industry is working hard to adjust quickly. Video Summary:In this episode, we talk with Amy Post, National Marketing Manager for ODL, Inc about:How your website could be causing friction for your current and potential customers.Even if someone is working on your website, you still need to be able to make changes quickly and easily. How marketing can better support sales.Letting data tell you the story of what's good, what's not-so-good and what needs to be improved.  Video Takeaways:A few key takeaways from this episode:If you don't have control of your website - get control of it immediately. Figure out what works, then put some fire under it. If "outdated marketing methods" are still working, why change them?Measure as much as possible. 

Dean Summers became a long-distance ocean swimmer in midlife. Now he swims with sharks, jellyfish and bioluminescence in wild oceans around the world

It's all about exactly when you are in the water.Visit funlearningchinese.com to sign up for FLC Firecracker Newsflash emails and get your 21 Very Helpful Hints for Learning to Speak Chinese!

Dcn. Bob survived his trip to Belize! He and Fr. Dave talk about March Madness, the Pittsburgh Steelers, spring break mission trips, and the capital sin of greed.

Thanks to everyone listening out there! We appreciate all the support and kind words. Happy St. Patricks Day! --- Send in a voice message: https://podcasters.spotify.com/pod/show/lifetogetherpodcast/message

Karen A. Clark is an award-winning leader currently serving as the multicultural strategy manager at City National Bank where she specializes in developing marketing and advertising strategies to serve clients from diverse communities while also building partnerships that are beneficial to multicultural business development. Under Karen's leadership, City National ranked among Forbes' “Best Employers for Diversity” from 2018 to 2020. Active in the community, Karen also serves on five nonprofit boards in addition to coaching and speaking on financial fitness, personal branding, and inclusive allyship and leadership. Karen earned her Bachelor of Arts in Economics from California State University and attended marketing programs at Columbia Business School and Harvard Business School.Elevate Your Brand is the #1 marketing podcast for entrepreneurs and “wantrepreneurs” looking for insider tips and secrets from the most exciting new and growing brands in Los Angeles and the US at large. Each week, entrepreneurial special guests join Laurel Mintz, founder and CEO of award-winning marketing agency Elevate My Brand, to discuss the marketing failures and successes that have brought their brands to the next level. Learn from real-life experiences and be inspired by leaders in your industry about how smart digital and experiential marketing can elevate your brand.

Season 3 continues…This week on Montgomery & Co., we have Haley Hill, a former NFL cheerleader/Veteran who went up against the “sharks” in Shark Tank and came out with a successful deal for her company. Plus, Atlanta Dream GM Dan Padover joins the show! Learn more about your ad choices. Visit megaphone.fm/adchoices

Season 3 continues…This week on Montgomery & Co., we have Haley Hill, a former NFL cheerleader/Veteran who went up against the “sharks” in Shark Tank and came out with a successful deal for her company. Plus, Atlanta Dream GM Dan Padover joins the show! Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee omnystudio.com/listener for privacy information.

Season 3 continues…This week on Montgomery & Co., we have Haley Hill, a former NFL cheerleader/Veteran who went up against the “sharks” in Shark Tank and came out with a successful deal for her company. Plus, Atlanta Dream GM Dan Padover joins the show! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on Everyday People, Extraordinary Lives, Kerry sits down for a conversation with Shark Tank contestant and entrepreneur Berlyn Haughton. Berlyn, the creator of The Table Tyke, shares her experience on the show. From the intimidating nerves beforehand to the shocking results that followed her out of the tank, discover how Berlyn handled it all in this interview. Listeners can view Berlyn's TV appearance on Season 15, Episode 4, of ABC's Shark Tank.

Well, how was your Dry January? Taking a look at success. And Jillian swims with sharks, not the ones in suits but the real ones, with fins. Plus, our guest this week, the wonderful Janey Lee Grace, former BBC presenter, life coach, sober coach and host of very popular “Alcohol Free Life" podcast.Find Janey:https://www.thesoberclub.com/podcast/https://www.instagram.com/janeyleegrace/https://www.ted.com/talks/janey_lee_grace_sobriety_rocks_who_knewSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.