The Key Point Podcast

Kevin Neal, Board Member of the TWAIN Working Group, sits down with Keypoint Intelligence's Anne Valaitis to discuss the new TWAIN Direct Testing and Certification Program, with Keypoint as the testing partner. Together, they explore the purpose and the benefits of the program, why vendor readiness is critical in today's networked scanning environment, and how certification helps ensure compliance, interoperability, and security—gain a clear understanding of the program today!

Keypoint Intelligence's Riley McNulty and Pete Emory sit down with Carl Schell to explore where challenges lie in print today, from the office to production, and how robotics can turn those into a new revenue stream. But you need to first have the education necessary to understand not only the space but also the technology, and that's where the heads of Keypoint consulting and US lab testing, respectively, come in.

Alexia Morgan and Lindsey Naples welcome guest Kris Alvarez as they discuss the voice actors strike and its potential impact on video game development. Artificial intelligence (AI) is reshaping the world landscape, including with the talent we hear in any form of media, so join Keypoint Intelligence for this insightful and slightly unserious conversation on the intersection of technology, creativity, and labor rights.

In a world where sustainability is discussed ever more frequently, for good or bad, print vendors believe that remanufactured devices are critical moving forward—and we agree. Here, in short time but great detail, Keypoint Intelligence's David Sweetnam and Carl Schell discuss a new certification program around reman devices as well as device series, along with why the time is right for this level of testing.

Technology, along with the needs of students around the world, is evolving on a day-to-day basis, seemingly, and Keypoint Intelligence Analysts Mark Davis and Keith Haas sit down to discuss some research on education. Using our 2024 Market Insights report, they look at the role hybrid learning and cloud-based solutions play in and out of the classroom as well as looking at challenges and trends.

Peter Mayhew and Kris Alvarez, Keypoint Intelligence's Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, are joined by guest host Carl Schell to continue digging into the weighty topic of sustainability. After discussing the environmental impact of the print industry, particularly with e-waste, the trio share thoughts on those “re” words (remanufacturing, reuse, etc.), consumer responsibility, and way more—it's Global Recycling Day, be green.

In their eighth episode but their first with an actual series name, Keypoint Intelligence's Anne Valaitis and Carl Schell belatedly greet the new year with new tech talk. After starting with thoughts on the potential Xerox-Lexmark deal, they dive into conversation around customer communications and customer experience (CX), along with the research being conducted, before turning their attention to video and why it's so vital these days.

Join Alexia Morgan and Lindsey Naples, both members of Keypoint Intelligence's Publishing Group, as they look at the evolution of artificial intelligence (AI) in gaming. From the cunning tactics of cheating to the fall of live-action gaming and the rise of immersive role-playing games (RPGs), Alexia and Lindsey explore how AI has reshaped the world of video games—one level at a time.

Peter Mayhew and Kris Alvarez, Keypoint Intelligence's Cartridge Analysts Ruminating About Toner and Supplies (CARTS) team, discuss new forecasts for the document imaging supplies market and their perspectives on the implications of forthcoming European Industry Regulation. Along with related topics like changes to ecolabels as well as standardized test methods, they also dive into politics and their thoughts on turkey and cornbread.

 From Terminators to robot children, artificial intelligence (AI) has graced our screens for over 50 years, shaping the cultural imagination about the future and our relationship with the world and each other. Listen to Keypoint Intelligence's Alexia Morgan, Lee Davis, and special guest Lindsey Naples discuss some of the cultural reflections and fears behind some of the world's most popular AI films.

IT-Harvest Founder and industry analyst Richard Stiennon makes his second 2024 appearance on The Key Point Podcast, this time to discuss the area he's well known for: Cybersecurity. In this conversation with Keypoint Intelligence's Carl Schell and Jamie Bsales, Richard details his latest creation—the Cyber 150, a list of the fastest-growing organizations in  today—as well as challenges, trends, and otherwise in the rapidly evolving security space.

Welcome to the first episode of AI Everywhere, Keypoint Intelligence's latest podcast series with our very own Alexia Morgan and Lee Davis! Artificial intelligence as a technology is expanding every day, its effects are being felt in our daily lives—and here, among other things, Alexia and Lee explore fears around AI today and the potential looming shadow of an AI-filled tomorrow.

Keypoint Intelligence's Eric Zimmerman sits down with Rich Reamer and Brian Coombs of Canon USA to explore how the company leverages workflow automation, user-friendly features, and sustainability practices to help print service providers (PSPs) thrive. The conversation also offers valuable insight into simplifying processes as well as how developing print-to-pallet workflows through strategic partnerships are creating new, profitable opportunities for Canon customers.

As document imaging providers expand into the grander IT services realm, they're realizing that their brand might be holding them back as well as preventing even greater future success. Sarah Stepic, Director of Creative & Marketing at ETHERFAX, sits down with Keypoint Intelligence's Lee Davis to discuss the steps that ETHERFAX took to pull off its recent rebrand, and what organizations need to consider when rebranding.

Artificial intelligence (AI), workflow automation, and a strong sustainability strategy are central to Mimaki USA's future success, Senior Vice President Ken VanHorn details to Keypoint Intelligence's Eric Zimmerman. Additionally, discover how Mimaki USA is helping wide format print service providers (PSPs) produce high quality products—all while keeping up with rapidly changing market demands and doing so with a reduced carbon footprint.

While signs of a cooling-off period with artificial intelligence (AI) have been seen on Wall Street and elsewhere, that doesn't mean it's a bad thing—quite the contrary, in fact. Listen as Keypoint Intelligence's Anne Valaitis and Carl Schell look at AI adoption, development, and where we're at in the technology lifecycle, as well as what Keypoint has been doing with AI assessments, services, and webinars.

Are you already leveraging artificial intelligence (AI) to help you streamline everyday tasks or, better yet, how are you working with AI? Keith Haas and Lee Davis discuss specific details of Keypoint Intelligence's State of the Channel survey, prominent AI use cases as highlighted by survey participants, and what this information suggests about the future of print with AI in the mix.

Regardless if you're attending this year's edition of PRINTING United or not, it's imperative you stay on top of all things production print. In this special edition podcast, three members of Keypoint Intelligence's Production Group discuss trends like sustainability, the rise of digital technologies, and the role of automation in the industry, showing how these innovations are driving change across the print landscape.

Discover the critical role of wide format printing in today's market with our guest, Ken Hanulec, Vice President of Worldwide Marketing at EFI. Hosted by Keypoint Intelligence's Eric Zimmerman, this conversation explores how EFI provides relevant solutions that enable print service providers (PSPs) to meet the demands of print buyers—delivering what they need and when they need it, at the highest quality.

Are you constantly asking people to zoom in on the window they're sharing on calls? Does the lack of detail on your screen make it difficult to stay engaged in hybrid meetings? Keypoint Intelligence's Lee Davis speaks with Jeff Boggess, Director of Product Marketing at Avocor, about hybrid environment and how a certain aspect ratio can iron out wrinkles that workers encounter during meetings today.

Noel O'Dwyer from Intermedia spends some time with Keypoint Intelligence's Anne Valaitis discussing the dynamic world of Unified Communications-as-a-Service, the trends, and real-world success stories that are shaping the future of remote/hybrid work. Learn how Intermedia is positioning itself at the forefront of this rapidly evolving market and, especially if you're a dealer, get expert advice on making that successful transition to UCaaS.

Mathieu Peeters, Senior Director of Large Format Graphics Marketing at Canon Production Printing (CPP), and Keypoint Intelligence's Eric Zimmerman speak to the ways of effectively addressing 100% of the market's needs. They explore the requirements of 5%-10% of print service providers (PSPs) with high-volume, factory throughput as well as those of small to midsize PSPs, while showing why CPP has the right products and workflows for anyone.

Some people think AI will lead to Skynet - we call them "AI Doomers." Jay McBain, Chief Analyst of Canalys, joins Lee Davis, Senior Analyst of Keypoint Intelligence to discuss his keynote address at Pax8 Beyond and how AI will impact business technology providers.

Dan Johansen, Vice President of Sales & Product Management at Roland DGA, sits down with Keypoint Intelligence's Eric Zimmerman to discuss the opportunities for Roland customers in today's e-commerce world. Along with looking at traditional professional print services, they dissect the cutting-edge use of technology to create and sell consumer products as well as how Roland is leading the way in the unique small office/home office (SOHO) space.

Keypoint Intelligence's Peter Mayhew and Carl Schell sit down with Richard Stiennon, Founder of IT-Harvest and author of Curmudgeon, to discuss being an analyst in the print and smart technology industry. Using many ideas from the book to frame the conversation, they speak at length about analysts vs. journalists vs. influencers as well as what ingredients are needed to be successful in the space in the future.

Join Keypoint Intelligence's Anne Valaitis and Carl Schell as they once again sit down for a look into artificial intelligence (AI) and managed IT services for the latest installment in their ongoing podcast series. Here, we reveal some early findings from fresh Primary Research, what Anne will be talking about at the upcoming BTA event, and how Keypoint Intelligence continues to use AI to its advantage.

From creating Braille tactile signage or printing a lenticular lens to a wide range of direct-to-object printing, Mutoh produces a full line of devices to address unique application needs. Join us for an enlightening conversation with Brian Phipps, President and General Manager of Mutoh America, who provides insight into how the company is creating new opportunities for end users to expand their product offerings.

Whether arguing about why Derek Jeter would've been as good with the Royals as he was as with the Yankees or trying to get your business's digital transformation (DX) strategy right, data analytics is important. WeAreIntuitive's CEO Roger Stocker joins Keypoint Intelligence's Lee Davis to discuss the role of data analytics in your DX strategy, along with current difficulties that businesses run into when leveraging analytics on their own.

Keypoint Intelligence's Mark Davis is joined by Charlie Radman, HP's Global Head of Education, for a candid discussion on the teacher shortage and how HP works with stakeholders to find desired solutions. If you work in print, education, or both, this episode is right up your alley as they also look at how EdTech and artificial intelligence (AI) can be a dynamic pairing in today's ever-changing world.

Lee Davis and Keith Haas, Analysts in Keypoint Intelligence's Workplace Group, attended the Tungsten Automation Summit in Manhattan in early May. Listen now as they discuss the reasoning behind the company's rebrand, their views on the role of artificial intelligence (AI) in helping people tackle work, and how Tungsten Automation (formally Kofax) is implementing AI tools in new and existing offerings.

Greg Cholmondeley, German Sacristan, and Eric Zimmerman, all from Keypoint Intelligence's Production Group, sit down for a discussion on what to expect at drupa—that once-every-four-year event that's a must attend for so many in print. From artificial intelligence (AI) integration to robotics process automation (RPA) to sustainable print technologies, the 2024 edition should provide attendees with a comprehensive look into our future.

As more businesses seek to leverage the power of artificial intelligence (AI), understanding the key factors that contribute to successful AI implementation has become that much more important. Learn all about it as Keypoint Intelligence's Anne Valaitis sits down with West McDonald of GoWest.ai, a seasoned assessment consultant, to explore why gaining a baseline of understanding with AI can only help an organization in the future.

Greg Cholmondeley, Keypoint Intelligence's Principal Analyst of Production Workflow Software, explores pioneering sustainability practices in the UK commercial printing industry with a pair of guests, Philip Dodd of Healey's Printers and Anthony Rowell of Tradeprint. Listen as they discuss their approaches to reducing environmental impact while maintaining high quality and customer satisfaction through innovative practices and software solutions. This episode is appropriate for anyone in the printing industry or interested in sustainable business practices.

Keypoint Intelligence's Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, comprised of Peter Mayhew and Kris Alvarez, raise awareness of new particulate emission limits from the US EPA and the possible impact on the paper industry. They then get into fresh data from CEPI, the Belgium-based Confederation of European Paper Industries, with some startlingly good and bad shipment numbers before considering the outcomes of a UK Parliamentary debate hosted by the Two Sides organization.

Keypoint Intelligence's Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) are never at a loss for things to discuss, especially when there's fresh educational content from tradeshows to dissect. The pair also talk in depth about recent news from no fewer than five vendors, while still finding time to touch on artificial intelligence (AI), remanufacturing in the US and Europe, and soccer sponsorships.

In the fifth episode of their podcast series, Keypoint Intelligence's Anne Valaitis and Carl Schell build on last year's discussions about artificial intelligence (AI) and managed IT services. Whether you're a frequent listener or a newbie, it's easy to just jump right in here as the conversation around cutting-edge research and technology continues, giving you a strategic leg up with data analytics, cybersecurity, or anything under the IT umbrella.

Lee Davis and Keith Haas of Keypoint Intelligence's Workplace Group dive into how generative artificial intelligence (AI) can be used to help users develop code. Listen as they discuss how it can be beneficial with document imaging tasks, how roles and workflows in all industries can be improved by creating code using modern technology, and potential issues to be wary of when implementing AI-generated code.

Al Kennickell of the Kennickell Group, a successful commercial printer in Savannah, GA, has been actively exploring the potential of artificial intelligence (AI) to enhance printing operations. Keypoint Intelligence's Greg Cholmondeley and German Sacristan sit down with him to learn about the journey, his participation in conferences and meetings, as well as his expectations and requirements from vendor partners to help him advance business using AI.  

Join Keith Haas and Mark Davis, Analysts in Keypoint Intelligence's Workplace Group, as they discuss artificial intelligence (AI) governance as well as what could happen with possible technology developments in the coming year. Their conversation touches on highlights of the recent AI summit in the UK, what areas of AI might be affected by governance, and whether successful governance is achievable considering the nature of the technology.

Keypoint Intelligence's Peter Mayhew and Kris Alvarez, our Cartridge Analysts Ruminating about Toner and Supplies, once again speak with David Connett of Connett & Unland GbR. They share opinions on the latest developments in the Ninestar story, they put the European Commission's timeline to regulation under the microscope, and they riff on HP's new “Made to Be Less Hated” advertising campaign, all in another riveting CARTS episode!

Keypoint Intelligence's Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) speak with David Connett of Connett & Unland GbR about what to expect at the Ambiente event and the Remanexpo Academy. With both slated to happen at the end of January 2024 in Frankfurt, the trio also find some time to ponder rush hour at Euston Station in London and the Messe Frankfurt moving walkway!

Lee Davis, Senior Analyst in Keypoint Intelligence's Workplace Group, speaks with TraitWare CEO Heath Spencer about the problems with passwords and what the future of “logging in” will look like, as well as a little on TraitWare's monthly livestreams. Will your clients be using passwords in the not-so-distant future? Tune in this episode of The Key Point Podcast to find out!

As artificial intelligence (AI) becomes increasingly sophisticated, so do the methods and tactics used by hackers to exploit it. Join Anne Valaitis, Keypoint Intelligence's Principal Analyst of Managed IT Services, as she mines the topic of AI-powered hacking with Carlos Fernandes and Steve Britt of Agile Cybersecurity Solutions (ACS), exploring the latest trends and discussing how organizations can remain secure and compliant.

Recorded on the spookiest day of the year, Peter Mayhew and Kris Alvarez (Keypoint Intelligence's Cartridge Analysts Ruminating about Toner and Supplies) share insights on the office paper market as 2023 concludes, from digitization to persistent printing. They plug some of our recent primary research surveys, spotlight several upcoming industry events, and unpack the impact of the European Commission Joint Research Council's recent preliminary industry study/

Join Keypoint Intelligence's Keith Haas and Mark Davis as they discuss WeWork's downfall, the impact of coworking across the globe, and the importance of the gig economy for coworking. Their conversation touches on why WeWork failed in the US, what constitutes a successful coworking business model, important features for coworking providers to consider moving forward, and where they think the gig economy will grow over the next few years. 

For their quarterly discussion of all things managed IT services, Keypoint Intelligence's Anne Valaitis and Carl Schell catch up on recent developments and what dealers need to know about the space as 2023 comes to a close. Their conversation potpourri touches on Unified Communications-as-a-Service, cybersecurity, what happened at our Office Document Technologies conference, and a teaser of some of the IT research we have planned into early 2024.

Join Keypoint Intelligence's Anne Valaitis as she sits down with Chris Perry of Agile Cybersecurity Solutions (ACS) for this second podcast in our ongoing series around cybersecurity. With a multitude of endpoints to manage and monitor, organizations need to know why asset management is so important and how it's critical to protecting an entire digital ecosystem—and Perry has the answers to the questions you're already thinking of.

Deborah Hawkins, Group Director of Keypoint Intelligence's Workplace Group, speaks with Kousuke Ito and Angie Tinto Hamood of Ricoh USA about how print infrastructure can be modernized to become more sustainable. Their discussion spans rising consumer awareness, Ricoh USA's dealer and education program, recycling, post-consumer recycled (PCR), and many other innovations in the company's portfolio.

Keypoint Intelligence's Carl Schell is joined by Jack Rodman and Jolene Shaughnessy of Marco to discuss the mega dealer's strategy around M&A and how culture play a huge role in the process and integration of combining two entities. From the vantage points of corporate business development and human resources, respectively, Rodman and Shaughnessy dissect the organization's approach to acquisitions and its most recent acquisition.

This year marks the 20th anniversary of Cybersecurity Awareness Month, and what better time than now to prepare for October! Join Keypoint Intelligence's Anne Valaitis as she sits down with Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), to discuss how businesses could and should protect themselves, the latest threats and what to do about them, and the role everyone plays in keeping our digital world safe.

Tori Miller Liu, CEO of AIIM, and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence's Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the  AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.