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This episode features a conversation with George Staikos, the Founder and Educator of The Educated Grape, as well as a guest appearance from the 2024 Sommlympics "Star du Spectacle" award recipient, Marvella Castaneda. George serves as the Head of Education for the US Bureau for the Comité Champagne (CIVC), and they recently sponsored one of the Grand Prizes for the 2024 Sommlympics competition in Atlanta, GA, so we talk about what the trip to Champagne will entail for Sommlympian. George is a 35-year veteran of the wine and hospitality industry known for sharing his passion for wine appreciation. His company specializes in interactive education programs, events, and trips as well as sales consulting for 9 small, family-owned luxury wineries. Prior to his current roles, George held national sales positions for Napa and Sonoma wineries including Jordan Vineyard & Winery, Quintessa, and Ramey Wine Cellars. His national hospitality experience also encompasses food and beverage positions, such as sommelier and food and beverage director, from California, Miami, Washington DC, and New York, operating three AAA Five Diamond rated hotels. He serves as the national officer of the Chaine des Rotisseurs, a worldwide food and wine organization, serving as Grand Echanson (Wine Director) where he organizes the annual regional and national Jeunes Sommelier Competition for qualifying sommeliers under 30 years of age. Staikos is a graduate of Florida International University in Miami with a bachelor's degree in hospitality management. He is married with three children and three granddaughters and resides in Erwinna, PA, an hour outside of Philadelphia. You can follow @educatedgrape on social media and visit www.theeducatedgrape.com to learn more about George's company, and you can visit www.champagne.fr/en to learn more about the CIVC. Recorded January 8, 2025
The Broadmoor is the world's longest-running Forbes Five-Star & AAA Five-Diamond resort. In this episode, Ann Alba, Vice President and Resident Manager at The Broadmoor, shares her thoughts on careers, mentorship, legacy, and preparing for the future. Listen to be inspired by the vision she outlines of what excellence in hospitality leadership can look like. You may also enjoy: How We Use History To Delight Guests, Neighbors, and Staff (with Cynthia Leonard, The Broadmoor)If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Already home to Hotel Emma, Texas' only AAA Five Diamond hotel, San Antonio's Pearl features a delicious array of cuisine, shopping and scenery along North River Walk. Emmer & Rye Hospitality Group plans to up the ante with Pullman Market, the largest development of its kind in the Southwest. In this episode, SABJ Editor-in-Chief Ed Arnold welcomes Chef and CEO Kevin Fink to share what attracted his team, and why they're betting big on The Alamo City.
Meet Alexandre Trancher, the accomplished Executive Chef at La Mer. He skillfully blends the essence of Hawaii with the sophistication of French cuisine. La Mer, the exclusive dining establishment at Halekulani, holds the distinction of being Oahu's sole AAA Five Diamond and Forbes 5 Star restaurant. Renowned for its prestige, this fine dining gem offers captivating ocean vistas that perfectly encapsulate the romance and sophistication synonymous with Halekulani. ----------------------------------------------------------------------------------- FOLLOW US ON Facebook: https://www.facebook.com/wherehawaiieats/ Instagram: https://www.instagram.com/wherehawaiieats/
Lori Pugh Marcum has 17 years of experience in the meetings and events industry on both the planner and supplier sides of the business. As Events Content Director for Path to Purchase Institute and Retail Leader, she creates and executes content strategies for all events, awards, and webinar programs. She also participates as an expert host and facilitator and creatively tests and refines content delivery ideas to delight attendees. Lori formerly served as Head of Meeting Innovation at Meeting Professionals International, where she was responsible for managing meetings and event production along with speaker and session management, as a part of MPI's global live and virtual event portfolio. She spent 6 years at Jacksonville's PRI Productions as both an event producer and manager of the Event Producer Department. During her time at PRI Productions, she managed events with partners such as THE PLAYERS Championship, Gator Bowl Association, and the Jacksonville Jaguars. Prior to her role at PRI Productions, she was also Special Events Manager for the AAA Five-Diamond resort, Ponte Vedra Inn and Club as well as Events Manager for the Jacksonville Regional Chamber of Commerce. Lori holds a Bachelor of Science focused in Communications and Advertising from the University of North Florida and a Master's Degree in Meeting and Event Management from San Diego State University. Lori was honored as one of MeetingsNet's 2021 Changemakers as well as Meetings and Conventions Magazine's 22 Millennials to Watch in 2016. She also served as an anchor for MPI's Global Meetings Industry Day Broadcast from 2019-2021. You can connect with Lori Pugh Marcum at:LinkedInPowered by Pixilated
On the 2nd anniversary of the DVC Newscast, Shannon and Pete discuss the Halloween events this fall at Disneyland Resort, the 2023 DVC Member Cruise, and a new Adventures by Disney offering. Disney also announced a reopening date for Victoria and Albert's and Disney Vacation Club has officially declared all new resort studios in the expansion of the Villas at Disney's Grand Floridian Resort & Spa. N081 Season 7 of the My DVC Points Podcast was brought to you by: DVC Resale Market - Industry Leader in DVC Resales DVC Rental Store - DVC Point Rentals Monera Financial - Exclusively Financing DVC Contracts Patreon supporters in the My DVC Points VIP Producer Club. Disneyland Halloween announcements Halloween Time at the Disneyland Resort will run Sept. 2 – Oct. 31, 2022. Pluto's Pumpkin Pursuit will return to Downtown Disney from Sept. 9 – Oct. 31, 2022. The hotels of the Disneyland Resort will have Halloween-themed lobby displays, too. Oogie Boogie Bash – A Disney Halloween Party will be offered as a separate-ticket event at Disney California Adventure park on 23 select nights starting Sept. 6, through Oct. 31, 2022. This limited-capacity event offers the opportunity to enjoy the park's attractions, unique entertainment, character sightings and more, while dressed in their favorite Halloween costumes. Guests attending Oogie Boogie Bash will also be able to explore areas inside Disney California Adventure park that remain open during the party, including Avengers Campus. Highlights of Oogie Boogie Bash include immersive treat trails, “Mickey's Trick and Treat” show, the “Frightfully Fun Parade,” Villains Grove at the Redwood Creek Challenge Trail, and more. And new this year: members of D23: The Official Disney Fan Club may purchase tickets to their own Oogie Boogie Bash night on Sept. 10 during D23 Expo: The Ultimate Disney Fan Event. On June 28 (no earlier than 9 a.m. PT), a limited amount of Oogie Boogie Bash tickets go on pre-sale for Magic Key holders, and members of D23: The Official Disney Fan Club may begin to purchase tickets to their own exclusive one-night special event (scheduled for Saturday, Sept. 10). Tickets to the events, except the D23 special event, go on sale to the general public beginning June 30 (no earlier than 9 a.m. PT) at Disneyland.com/OogieBoogieBash. Every night from Sept. 2 – Oct. 31, 2022, guests may enjoy the return of the supernatural showcase “Halloween Screams,” a vibrant projection and light show. On weekend nights, “Halloween Screams” will take to the skies with fireworks that are sure to waken the Halloween spirits. Both parks will have rides with Halloween theming. The Haunted Mansion attraction will undergo its annual seasonal transformation to become Haunted Mansion Holiday. Mater's Junkyard Jamboree will become Mater's Graveyard JamBOOree, and Luigi's Rollickin' Roadsters will become Luigi's Honkin' Haul-O-Ween. Guardians of the Galaxy – Mission: BREAKOUT! will transform into Guardians of the Galaxy – Monsters After Dark. Plaza de la Familia at Disney California Adventure park will return Sept. 2 – Nov. 2, 2022, to celebrate the spirit of Día De Los Muertos with live entertainment, delightful foods, hands-on crafts and interactive experiences. Source: Disney Parks Blog DVC 2023 Member Cruise Registration Disney Vacation Club has announced the 2023 Member cruise on Sept 4-8. This 4-night, round-trip Disney Cruise Line sailing from Port Canaveral aboard the Disney Wish will include stops at Disney Castaway Cay and Nassau in The Bahamas. Disney Vacation Club member cruises are known for exclusive entertainment, special guest stars and generous stateroom gifts offered to all who sail. Exact details will not be revealed until closer to the cruise date. The scheduled itinerary for the 2023 Member Cruise to The Bahamas is as follows: Monday, September 4, 2023 – Depart from Port Canaveral, FLTuesday, September 5, 2023 – Enjoy a day at sea filled with unique experiences and special shows created with Members in mindWednesday, September 6, 2023 – Arrive at Disney Castaway CayThursday, September 7, 2023 – Arrive in Nassau, The BahamasFriday, September 8, 2023 – Return to Port Canaveral, FL Members can begin booking at 10:00 AM Eastern Time on Saturday, July 23, 2022. Point charts and cash rates will be revealed closer to the booking date. Source:Disney Vacation Club Website Adventures by Disney Parks Around the World Adventures by Disney announced a bucket list adventure to visit all Disney Parks around the world for 75 ultimate Disney fans. The vacation spans 24 days and covers 6 countries that includes all 12 uniquely magical Disney theme parks worldwide, as well as 3 iconic landmarks: the Taj Mahal, Pyramids of Giza and Eiffel Tower. The trip includes world-class accommodations, including the rare opportunity to be a Guest at Summit Skywalker Ranch. Air travel will be in a private VIP-configured Boeing 757, operated by Icelandair, with long-range capabilities that allows for direct flights to maximize your time in each destination. Source: Adventures by Disney Website Victoria & Albert's Reopening on July 28 Victoria & Albert's will reopen on July 28, 2022. Queen Victoria's Dining Room and the Chef's Table will both be available for booking at the AAA Five Diamond-award winning restaurant. Guests will find a newly-renovated dining room along with a new menu designed by Executive Chef Kevin Chong, Chef de Cuisine Matthew Sowers and Pastry Chef Kristine Farmer. New offerings include Colorado Lamb with pickled blueberry and violet mustard and line-caught turbot with fennel fondue, Wagyu A-5 Miyazaki with sauce romesco and potato rösti and Spectrum of Chocolate, an ombré featuring specialty sourced chocolates with accents of buttermilk, Grand Marnier and vanilla. Reservations open on June 20 for reservations beginning July 28. Victoria & Albert's will return just days after nearby Narcoossee's closes for an extended refurbishment. Narcoossee's is said to reopen sometime in late 2022 but no date has been revealed. Citricos was renovated prior to its reopening in July 2021. Buffet 1900 Park Fare is currently closed with no information regarding its future. Source: Disney Parks Blog Remaining Resort Studios at Grand Floridian declared All 202 new Resort Studio rooms which make up the recent addition to Villas at Disney's Grand Floridian Resort & Spa have now been added to the Disney Vacation Club system. On June 10, 2022 the Orange County Comptroller recorded Disney Vacation Develpment's amendment to the Grand Floridian's Condominium Association, adding the remainder of the units in the Big Pine Key building. This move adds the remaining 101 villas and nearly 900,000 additional points to the program. The first Resort Studios are set to open on June 20. The rooms are currently available for reservations, with all Grand Floridian DVC owners able to book 11 months ahead of their desired arrival date and owners of other resorts eligible to book 7 months in advance. Source: DVCNews.com My DVC Points is an awesome community of DVC members. Our positive, respectful, and authentic conversations about Disney Vacation Club are designed to help people make informed and educated decisions about what's best for their families. Please join us to continue the conversations on our Facebook Group, Discord Server, and YouTube channel. It takes an awesome community of DVC members to produce our content. We're always recruiting people to help research, produce, edit, or join our shows to share their stories. Thus far, we've had over 225 DVC members on our shows. If our content has been a blessing to your family, please consider supporting our show through our VIP Producer's Club at Patreon.com and join us for the Patreon After-Party from our live shows. Facebook admins and moderators of the My DVC Points Community Group: Sandy Symianick, Gina Grotsky, Shannon Ford, Caleb Allison, and Mary Anne Tracy. "Take Flight" music by Martinrowberry1 on Pond5.
While folks might recognize Kenny Gilbert from his turn on season seven of Top Chef, he’s been a critically acclaimed restaurant industry veteran for the better part of two decades. Kenny’s kitchen talents manifested early -- he was cooking his family’s Thanksgiving dinners solo by the time he was 11 -- and over the years he’s helmed the culinary operations at some of the country’s top AAA Five Diamond and Mobile Five Star hotels and resorts, along with running his own restaurants. Kenny calls in from Jacksonville, FL, and gives us the lowdown on how the pandemic is affecting restaurants in the Sunshine State along with sharing his feelings about equality, social justice and cultural identity.We deliver some fun dance-y vibes by way of our archives with a revisit to 2014 and our hang with electronic musician and computer artist, Nullsleep. Known for his post-cyberpunk, synthpop sounds derived from his use of repurposed low-bit electronics, Nullsleep gave us a listen to a few brand new, unnamed tracks while also turning us onto the 1984 science fiction romantic comedy, Electric Dreams, and its Giorgio Moroder produced soundtrack. Our very first book, Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is available now for preorder. It features 77 of the world’s top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It’s an anthology of memories, meals and mixtapes. Snacky Tunes hits shelves in North America, October 14.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member!Snacky Tunes is Powered by Simplecast.
AAA Inspector 63 joins Paul and Elizabeth to reveal the process whereby AAA inspectors stay anonymously at hotels being considered for the prestigious AAA Five Diamond award and how they evaluate things. Learn what distinguishes a AAA Five Diamond property and just how important service is.
Diego and Natalya interview Kathleen Shaffer, owner of Shaffer here in Los Angeles. Kathleen grew her career as an executive chef throughout the world and has been recognized for her culinary accomplishments by the James Beard House, AAA Five Diamond and Chef George Perrier of Le Bec Fin. Shaffer was also awarded the 2019 Caterer of the year by the International Caterers Association. Hear her super fun story and listen to what her team put together for the Breaking Bad finale - it's unbelievable!! Follow Schaffer on instagram Schaffer - company website
Sean was a history major in college in Virginia who didn't want to follow his buddies to Wall Street. Instead he hit the road to Jackson Hole, WY where he worked in restaurants and did a lot of snow skiing. He wound up at the Culinary Institute of America in Denver, CO and went on to work with several chefs in AAA Five Diamond restaurants to hone his skills before he opened Mandolin eight years ago. Today he and his wife run a thriving business, get much of their produce and eggs from their own farm, and are building an a new local institution in a building that once housed a long-time, popular pharmacy where Sean grew up going to after school, to hang at their lunch counter. This is a cool story and Sean is a great guy who we are very proud to serve. Enjoy...
Orlando is known for its world-class theme parks and great shopping but we also have great resort hotels. Many of these resort hotels have spas attached to them and there are great coupon sites (TravelZoo, Groupon, etc) that have great deals for spa services. In this episode we talk about our experiences at resort spas in Orlando. We’re joined again this week by Cheryl. Brian and Cheryl break down their experience at Blue Harmony Spa at Wyndham Bonnet Creek’s . (2:35) We cover everything from the valet experience to the great service provided by the staff at the spa. Brian breaks down the spa coupons currently available at the time this episode was recorded. There are some great deals, including a deal at Orlando’s only AAA Five-Diamond resort… listen in to get the details! (25:10) We chat about the Ritz-Carlton Spa at Grande Lakes and how wonderful their facilities are - especially their adult only pool attached to the spa! (28:15) Brian shares a tip about the Gym and Spa membership at the Hyatt Regency on International Drive. For $150 a month you receive access to the 24/7 gym as well as one massage per month included. Listen in for the full details! (31:50) We talk about MC Nail Spa in Dr. Phillips again - because it’s that good! This nail salon is not your average strip-mall nail salon. Cheryl also shares her experience at nail salons in Atlanta. (34:40) Shout out and thank you to Orlando Weekly for featuring us on their website as one of 25 Orlando Instagram accounts locals should follow! (39:50)
The topic of privacy has been in the news recently for many different reasons, mostly related to social media, data breaches and other online privacy issues. But privacy takes on many different forms and many questions arise related to homeowner and resident privacy in a community association setting, where residents may gather in common spaces such as clubhouses, pools, lobbies, mail rooms or at association sponsored events. Issues of privacy in these situations can present themselves in many forms that many individuals may not think about. In this episode of Community Matters podcast, we’ll be exploring these issues and examining common scenarios in which you might not think the issue of privacy is a big deal. Our in this episode is Jamie Cooperstein, CEO of J. Cooperstein Hospitality Consulting, LLC. In her work, Jamie she uses the principles of AAA “Five Diamond” service, which shaped her career, to educate employees who work behind or supervise those that work at front desk counters, host stands, customer service windows, in lobbies or over the phone. Jamie uses a blend of interactive exercises, role playing and team building to coach clients on the necessary components of service excellence. For more information on her services, visit www.jcoopconsulting.com. Community Matters is now available in the iTunes store and on Google Play. Subscribe there or download the podbean app and be the first to receive notifications when new episodes are posted.
The topic of privacy has been in the news recently for many different reasons, mostly related to social media, data breaches and other online privacy issues. But privacy takes on many different forms and many questions arise related to homeowner and resident privacy in a community association setting, where residents may gather in common spaces such as clubhouses, pools, lobbies, mail rooms or at association sponsored events. Issues of privacy in these situations can present themselves in many forms that many individuals may not think about. In this episode of Community Matters podcast, we’ll be exploring these issues and examining common scenarios in which you might not think the issue of privacy is a big deal. Our in this episode is Jamie Cooperstein, CEO of J. Cooperstein Hospitality Consulting, LLC. In her work, Jamie she uses the principles of AAA “Five Diamond” service, which shaped her career, to educate employees who work behind or supervise those that work at front desk counters, host stands, customer service windows, in lobbies or over the phone. Jamie uses a blend of interactive exercises, role playing and team building to coach clients on the necessary components of service excellence. For more information on her services, visit www.jcoopconsulting.com. Community Matters is now available in the iTunes store and on Google Play. Subscribe there or download the podbean app and be the first to receive notifications when new episodes are posted.
In February 2005, the commercial for Wynn Las Vegas made its debut during the Super Bowl. Steve Wynn, standing atop his new hotel, declared that Wynn was the only hotel in his career that he’d ever signed his name to. With those words, the world was introduced to the only Mobil Five Star, AAA Five Diamond, Michelin Five Red Pavilion award-winning casino resort in existence to this day.
Explore a Tower Suite in the Tower Suites at Wynn Las Vegas—the only casino resort in the world to receive both the Mobil Five-Star and AAA Five Diamond ratings. The Tower Suites at Wynn Las Vegas is honored to be recognized with these awards for the third consecutive year.