The Hospitality Mentor

Join Steve Turk on the Hospitality Mentor Podcast as he delves into the inspiring story of BCB3 Hospitality, a dynamic partnership between Babak Bina, Andy Cartin, and Jamie Bissonnette. In this episode, they share their unique paths into the hospitality industry, the challenges and successes of opening four innovative restaurant concepts in Boston, and the passion and collaboration that fuel their ventures. From embracing Korean cuisine to creating a Basque culinary experience, discover how they navigated obstacles and earned critical acclaim, including a James Beard nomination and recognition from the New York Times.00:00 Introduction to the Hospitality Mentor Podcast00:31 Upcoming Hospitality Mentor Networking Event01:03 Special Episode with the BCB Three Team01:35 Meet Babak Bina: The Journey Begins01:51 Meet Andy Carton: From Connecticut to Boston02:36 Meet Jamie Binette: From Hartford to Boston03:25 The Formation of BCB Three06:22 Babak Bina's Early Days in Hospitality10:27 Andy Carton's Path to Hospitality12:56 Jamie Binette's Culinary Journey17:37 Designing Unique Restaurant Experiences20:38 The Birth of Somac: A Korean Restaurant Concept23:09 Overcoming Early Failures and Pivoting24:35 Embracing Asian and Spanish Culinary Influences29:02 Opening Multiple Concepts Simultaneously31:12 Reflections on Success and Future Plans41:05 Advice for Aspiring Restaurateurs43:21 Conclusion and Final Thoughts

Join host Steve Turk on the Hospitality Mentor Podcast as he dives into the inspiring journey of Brett Friedman, founder of A21. Discover the stories behind Brett's rise in the hospitality industry, from humble beginnings as a pizza delivery guy to leading one of the largest culinary events agencies in the world. Learn essential tips on creating successful events, building a passionate team, and the importance of loving what you do. Plus, get a sneak peek into Brett's exciting upcoming projects including Pebble Beach Food & Wine and the LA Wine and Food Festival.00:00 Introduction to the Hospitality Mentor Podcast00:31 Special Announcement: Hospitality Unlocked Book00:56 Introducing Brett Friedman02:25 Brett's Early Career and First Job03:41 Growing Up in Miami05:06 Transition to Hospitality and Early Ventures07:08 Working with Alonzo Mourning10:19 Founding A21 12:56 Partnership with South Beach Wine & Food Festival17:15 Post-COVID Transformation and Future Plans19:39 The Importance of Control in Event Management20:27 Building a Sustainable Company21:31 Passion and Team Culture24:37 Advice for Aspiring Event Leaders25:01 Challenges and Rewards of Event Production29:49 Upcoming Projects and Initiatives34:55 Reflecting on Personal and Professional Growth36:53 Conclusion and Final Thoughts

Welcome to the Hospitality Mentor Podcast! In this episode, host Steve Turk interviews Ji Hye Kim, the chef-owner of Miss Kim Korean Restaurant in Ann Arbor, Michigan. Ji Hye shares her unconventional journey from being an economics and political science student at the University of Michigan to becoming a renowned Korean chef. Starting as a server at a Japanese restaurant, Ji Hye recounts her transition into hospitality, becoming a cheesemonger at Zingerman's Delicatessen, and eventually opening Miss Kim. She discusses the challenges and successes she faced, including her innovative response to the pandemic and her plans for opening a new vegetarian restaurant, Little Kim. Ji Hye also offers invaluable advice on pursuing one's passion in the hospitality industry. Don't miss out on this inspiring and educational episode!00:00 Introduction and Guest Welcome01:03 Ji Hye Kim's Early Career and Education05:07 Transition to Hospitality08:20 Starting at Zingerman's and Developing Skills13:43 Path to Partnership and Food Cart Experience21:54 Opening Miss Kim Restaurant28:49 Navigating Challenges and Achievements32:33 Future Plans and Advice36:15 Conclusion and Final Thoughts

Welcome to another exciting episode of the Hospitality Mentor Podcast! In this episode, we sit down with Eli Pritykin, founder of Hudson Creative Studio, a leading company specializing in creating high-converting websites for hospitality companies. Eli shares his incredible journey from working in the food industry and studying at Yeshiva University to becoming a successful tech entrepreneur. Discover his secrets to building flexible, powerful, and highly effective websites, complete with a unique software called HomeRunner, designed for vacation rental spaces. Learn how Eli navigated the challenges of COVID-19, transitioned from employee to business owner, and continues to innovate in the world of hospitality web design. Don't miss out on his valuable insights into the importance of branding, client communication, and leveraging AI technology. If you're aspiring to start your own hospitality business or improve your online presence, this episode is packed with actionable advice just for you. Check out Hudson Creative Studio for more information, and as always, stay hospitable!00:00 Closing Remarks00:04 Introduction to the Hospitality Mentor Podcast00:10 Meet Ellie Pritikin: Founder of Hudson Creative Studio02:05 Ellie's Journey in the Hospitality Industry03:28 From Rabbinical Studies to Technology06:22 Early Career and Transition to Tech09:13 Building a Career at Spears Group13:17 The Birth of Hudson Creative Studio18:14 Choosing the Perfect Name for the Business19:01 Setting Up the Business Foundation19:50 Working from Home: Challenges and Benefits20:16 Building a Unique Brand Identity21:05 Finding and Retaining Clients21:39 Developing Proprietary Software24:25 Launching HomeRunner: A New Milestone30:06 Leveraging AI in Business Operations36:21 Final Thoughts and Advice for Aspiring Entrepreneurs

In this exciting episode of The Hospitality Mentor Podcast, we sit down with Mary D'Argenis-Fernandez , President and Founder of MDA Hospitality Solutions. Mary shares her incredible journey from starting her hospitality career at Walt Disney World at 16 to now celebrating 10 years of success with her own company. Discover her insights on hospitality training, her transformative experiences at top brands like Walt Disney, Lowe's Miami Beach, Four Seasons, and Mandarin Oriental, and how she has helped elevate industry standards. Join us as we delve into the importance of training and staying passionate about what you do. Perfect for hospitality professionals looking for inspiration and actionable tips to boost team satisfaction and operational excellence!00:00 Introduction and Guest Welcome01:32 Mary's Journey Begins at Disney03:18 Rising Through the Ranks at Disney12:18 Transition to Lowe's Miami Beach Hotel15:49 Experience at Four Seasons Miami17:52 Joining Mandarin Oriental Miami22:36 Unexpected Job Offer23:16 First Executive Role24:13 Turning Around the Property26:06 Promotion to Hotel Manager28:16 Personal Tragedy and Career Shift29:44 Business Development Consultant31:47 Founding MDA Hospitality33:55 Expanding Clientele and Projects37:25 Current and Future Endeavors44:51 Advice for Young Professionals45:36 Conclusion and Contact Information

Join us in this inspiring episode of the Hospitality Mentor Podcast as we welcome Chef Angelo Sosa, the Executive Chef of Kembara, Tia Carmen, and Carmocha. Chef Angelo shares his remarkable journey from his first job at a retirement home in Middletown, Connecticut, to becoming a successful chef and restaurateur. Learn about his early influences, including his Tia Carmen, his diverse culinary experiences, and his powerful insights on mentorship, leadership, and maintaining passion in the hospitality industry. Don't miss out on Angelo's heartfelt stories and the valuable lessons he's gathered along the way.00:00 Introduction to the Hospitality Mentor Podcast00:27 Chef Angelo Sosa's First Job02:49 Early Culinary Influences and Family Background05:31 Culinary School and Early Career08:12 Mentorship and Career Growth11:40 Becoming an Executive Chef13:05 Exploring Diverse Cuisines15:41 Consulting for Top Restaurants17:11 Television Fame and Top Chef18:22 Top Chef's Unexpected Call19:01 First Taste of Fame19:51 Family and Success20:41 Doors Opening and Non-Stop Travel21:24 Life in the Fast Lane23:31 A Major Life Change24:05 New Beginnings in San Diego25:14 Consulting and New Ventures31:36 Mentorship and Giving Back34:07 Focusing on the Present35:02 Advice to Young Angelo36:03 Conclusion and Gratitude

Check out Steve Turk's new book, Hospitality Unlocked: Advice, Strategies, and Insider Secrets from 75 of the World's Top Hospitality Leaders, available now on Amazon: https://a.co/d/8JC16xJ.In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Gerald Chin, Head of Culinary for the Mina Group. Starting his journey at Carvel Ice Cream on Long Island during high school, Chin shares his fascinating transition from a scooper to an executive chef. His career chronicles include stints at some of the most prestigious kitchens including Tavern on the Green, CIA (Culinary Institute of America), and working under the legendary chef Joel Robuchon. Gerald also touches upon his significant roles at various Michael Mina establishments, the challenges of transitioning to a corporate role, and his exciting new prospects within the Mina Group. Reflecting on his journey, Chin emphasizes the importance of passion, continuous learning, and the value of writing everything down. Join us to hear his inspiring story of resilience, growth, and the pursuit of culinary excellence.00:00 Introduction to the Hospitality Mentor Podcast00:32 Exciting News: Hospitality Unlocked Book Release01:08 Meet Gerald Chin: Head of Culinary for the MENA Group01:28 Gerald's First Job: Carvel Ice Cream03:47 Vocational School and Culinary Beginnings05:34 First Real Restaurant Job: The Weeping Willow09:05 Tavern on the Green: A Culinary Bootcamp14:08 Judson Grill and the Path to Culinary School16:04 Culinary Institute of America: The Hogwarts of Culinary Schools21:02 From Switzerland to Las Vegas: Joining Bradley Ogden27:28 Achieving a Dream: Working at Robuchon32:15 Exclusive Dining at MGM33:32 Transition to Executive Chef33:46 Opening an Italian Restaurant35:37 Challenges and Realizations36:09 Joining RM Seafood38:09 The Opportunity with Darden Group39:28 Cosmopolitan and Family Life41:21 Joining the Mina Group45:47 Corporate Chef Responsibilities47:35 Balancing Travel and Family49:30 Current Role and Future Plans58:13 Advice for Aspiring Chefs01:00:13 Conclusion and Gratitude

In this special episode of The Hospitality Mentor, I'm sharing a sneak peek of my new book, Hospitality Unlocked: Advice, Strategies, and Insider Secrets from 75 of the World's Top Hospitality Leaders.Join me as I read the preface, offering a glimpse into the stories, lessons, and strategies that shaped this book. Whether you're just starting out in hospitality or looking for ways to lead and grow, this book is packed with insights to inspire and empower you.Hospitality Unlocked is available now on Amazon in Kindle, paperback, and hardcover! Get your copy today: https://a.co/d/8JC16xJI'd love to hear your thoughts—connect with me on LinkedIn or visit thehospitalitymentor.com for more insights and resources!

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry.00:00 Introduction to the Hospitality Mentor Podcast00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast03:56 Discovering a Passion for Service and Wine06:38 Mentorship and Professional Growth10:15 Transitioning to Leadership and Management16:05 The Birth of Indigo Road Hospitality Group29:22 The Grit of Entrepreneurship30:09 Leadership as an Act of Service33:19 Creating a Culture of Hospitality39:52 Expanding into Boutique Hotels46:29 The Birth of Ben's Friends56:13 Reflections and Final Thoughts

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Winston Smith, General Manager of The Standard Spa, Miami Beach. Winston shares his incredible journey from starting in accounts payable to becoming GM, discussing his early career, transition from finance, and personal experiences that shaped his path. They explore the importance of teamwork, maintaining a positive work culture, and the evolving landscape of the hospitality industry. With personal anecdotes, Winston provides valuable insights into leadership and achieving long-term success in the hotel business.00:00 Introduction to the Hospitality Mentor Podcast00:37 Meet Winston Smith: General Manager of the Standard Spa, Miami Beach01:00 Winston's First Job in Hospitality02:13 Journey from Belize to Los Angeles05:57 Transition to Miami Beach07:38 Life at the Standard Spa, Miami Beach13:29 Employee Engagement and Morale Building14:34 Climbing the Ranks: From Chief Accountant to Director of Finance20:02 Understanding Hotel Finances22:45 Transitioning to General Manager24:23 Embracing Leadership and Teamwork26:08 Challenges and Achievements33:19 Future Plans and Vision36:13 Advice for Aspiring Professionals37:35 Conclusion and Gratitude

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bill and Holly Bembenek, founders of the Temecula Wine Trolley and Wine Tours. They discuss their unique business venture, detailing its inception, the challenges faced, and the exciting growth they have experienced. The Bembeneks share insights into their personal journeys within the hospitality industry, including Holly's passion for guest experiences and Bill's extensive background in gaming and resort management. Their story emphasizes the importance of perseverance, the power of authentic customer service, and the value of surrounding oneself with supportive individuals. Tune in for an inspiring and informative discussion on building a successful hospitality business.00:00 Introduction to the Hospitality Mentor Podcast00:37 Meet Bill and Holly Bembenik01:15 The Birth of Temecula Wine Trolley03:45 Holly's Journey in Hospitality05:37 Bill's Unexpected Path to Hospitality07:42 Transitioning from Corporate to Entrepreneurship10:48 Creating a Unique Wine Tour Experience15:40 Launching the Business and Overcoming Challenges26:54 Trolley Troubles: A Rocky Start27:55 Handling the Unexpected29:11 The Cost of a Trolley30:21 Achieving Perfect Reviews31:03 The Secret to Success37:51 Expanding the Business47:00 Advice for Aspiring Entrepreneurs51:21 Conclusion and Gratitude

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bryan Tubaugh, the founder of Aligned Hospitality Management. Brian shares his unique journey starting from his early days growing up in a hospitality family to founding his own management company. He discusses the valuable lessons learned from his first job as a houseman at DoubleTree, and how pivotal moments and mentors shaped his path. Brian also talks about the challenges and rewards of starting Aligned Hospitality Management during the COVID-19 pandemic, the importance of vision and mentorship in the industry, and his plans for the future growth of his company.00:00 Introduction to the Hospitality Mentor Podcast00:35 Meet Bryan Tubaugh of Aligned Hospitality Management01:15 Brian's Early Days in Hospitality02:55 College and Early Career Moves04:34 Breaking Away and Finding Independence06:31 First Leadership Role and Learning Experiences11:25 Transition to Luxury Hospitality14:40 Pivotal Moments and Entrepreneurial Aspirations18:11 Leading a Team at Hilton Elcon KiOR21:45 The Importance of People Over Profit22:19 A Fortunate Opportunity23:35 The Start of a New Venture24:45 Navigating Challenges and Growth25:58 Launching the Business During COVID27:09 Building the Business from Scratch32:54 First Clients and Early Success33:33 The Value of Hospitality Management37:20 Future Plans and Mentorship41:13 Final Thoughts and Contact Information

Join host Steve Turk on the Hospitality Mentor Podcast as he interviews Executive Chef Rebecca Tillman of the Ritz Carlton Bacara in Santa Barbara. Rebecca shares her journey from her humble beginnings scooping ice cream at Swenson's to her prestigious role in one of the world's top luxury hotels. Learn about her experiences, the challenges she overcame, and the wisdom she gained from her mentors. This episode is packed with insights into what it takes to succeed in the dynamic world of hospitality.00:00 Introduction to the Hospitality Mentor Podcast00:35 Meet Executive Chef Rebecca Tillman00:50 Rebecca's First Job in Hospitality02:12 High School Years and Early Leadership03:44 College and Culinary School Journey08:53 First Job at Arizona Biltmore15:25 Moving to North Carolina and the Biltmore Estate23:50 Generations of Memories24:02 Special Events and Honored Guests24:28 Legacy and Challenges25:35 Career Moves and New Opportunities27:29 Leadership and Growth32:20 Returning to Arizona33:11 Joining Hilton and Corporate Travels35:03 The Phoenician Experience40:33 Transition to Ritz Carlton47:51 Advice to Young Rebecca49:53 Conclusion and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk talks with Michael Friedman, the CEO of Simple Life Hospitality. They discuss Michael's career journey, which began with odd jobs in college and evolved into high-level roles in various hospitality and consulting firms. Michael shares insights on scaling businesses, emphasizing the importance of guest experience, and leveraging educational resources for professional growth. They also touch on Michael's recent implementation of the Entrepreneur Operating System (EOS) at Simple Life and his vision for future expansion.00:00 Introduction to the Hospitality Mentor Podcast00:37 Meet Michael Friedman: CEO of Simple Life Hospitality01:28 Michael's First Job in Hospitality03:33 From Real Estate to Hospitality Consulting05:20 The Evolution of Short-Term Rentals09:03 Transition to Luxury Simplified10:10 The Birth of Vacation Rental University18:12 Experience with One Fine Stay23:45 Refocusing Targeting for Success24:06 Lessons from New York's Hospitality Scene24:19 Creating Exceptional Guest Experiences25:27 Selective Homeowner Partnerships26:28 Transition to Simple Life Hospitality28:38 Implementing EOS for Growth32:42 Strategic Market Expansion36:34 Advice for Aspiring Property Managers43:27 The Importance of Hospitality Hooks44:37 Final Thoughts and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Steve Galbreath, the Chief Development Officer of Garfield Public Private LLC. Steve discusses his journey from being an architect to a hospitality developer. He provides insights into the work Garfield Public Private LLC does in helping cities, airports, and universities develop convention centers and hotels. The conversation also covers his first hospitality project in the Bahamas, the importance of good design, and how he navigated the transition from architecture to development. Steve shares his thoughts on working with city governments, the economic impact of hotel projects, and offers advice to young professionals about taking risks and enjoying their career journey. This episode is packed with valuable information for anyone interested in hospitality development, city planning, and architecture.00:00 Introduction and Guest Welcome00:46 Overview of Garfield Public Private LLC02:28 Steve's First Job in Hospitality04:12 Early Career and Transition to Architecture06:09 Challenges and Lessons in Architecture07:27 Journey into Hotel Projects09:40 Career Growth and Opportunities17:13 Joining Garfield and New Beginnings24:35 Current Trends and Future Prospects27:21 The Importance of Convention Hotels30:30 Challenges in the Hospitality Industry34:12 Designing for Comfort and Convenience38:24 Exploring New Hospitality Trends49:39 Advice for Aspiring Developers54:41 Final Thoughts and Farewell

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Fernando Rojas, partner of Agency BE. Fernando shares his unique journey from his early passion for banking in Ecuador to his flourishing career in the hospitality and events industry. He discusses his adventurous move to the UAE, the challenges of launching an event company in Miami, and his current project, the World Travel Expo (WTE Miami) 2024, highlighting how curiosity and risk-taking have driven his success. Listeners can expect insights on entrepreneurial perseverance, the evolution of Agency BE, and the importance of the WTE Miami show.00:00 Introduction to the Hospitality Mentor Podcast00:37 Meet Fernando Rojas: Partner of Agency BE01:21 Current Projects: World Travel Expo 202402:53 Fernando's Journey: From Banking to Hospitality07:29 Life in the UAE: Cultural Experiences and Challenges13:47 Starting a New Life in Miami15:24 The Birth of Agency BE20:37 Challenges and Lessons in the Event Industry23:44 The Turning Point: Winning the Fontainebleau Contract24:38 Overcoming Fear and Embracing Curiosity26:43 The Dynamic World of Event Management30:17 The Evolution of Blooming Events33:58 Launching the World Travel Expo46:12 Advice to Young Entrepreneurs50:13 Conclusion and Final Thoughts

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Cesar Wurm, Vice President of Commercial, Premium Brands for IHG® Hotels & Resorts and an accomplished author. Cesar shares his unique journey from an overnight room service assistant in Sao Paulo to a key figure in the hospitality industry. Listeners will gain insights into Cesar's career progression, his struggles with addiction, and how he overcame them. The discussion also touches on the industry's challenges, resilience, and the importance of being true to oneself. Cesar's story is both inspiring and educational, providing valuable lessons for both seasoned professionals and newcomers in hospitality.00:00 Introduction to the Hospitality Mentor Podcast00:35 Meet Cesar Wurm: Vice President of Commercial for IHG01:14 Cesar's First Job in Hospitality05:20 The Journey from Room Service to Sales05:31 Transitioning to International Experience09:52 Returning to Sheraton as Director of Sales12:31 Joining Starwood Hotels16:08 The Move to Trust Hospitality19:11 Joining Intercontinental Hotels26:51 Teaching and Giving Back to the Community29:43 Aligning Personal and Professional Causes30:18 Returning to IHG: A Career Move33:10 Navigating New Roles and Responsibilities35:03 Driving Business in the Hospitality Industry38:00 Challenges and Opportunities in Hospitality42:04 The Power of Addiction: A Personal Journey54:37 Advice for the Next Generation01:01:13 Final Thoughts and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Vittorio Assaf, founder of the Serafina Group. Vittorio shares his journey from Italian stockbroker to celebrated restaurateur, recounting his early beginnings in 1986 with an investment from Andy Warhol, to the founding of the Serafina restaurants, a venture he conceived while lost at sea with his partner. The conversation dives into the challenges of maintaining quality amidst expansion, the impact of the pandemic on the industry, and Vittorio's advice on handling stress and ensuring efficiency. Vittorio also shares exciting new ventures, including international expansions and innovations in retail food products. The episode is a treasure trove of insights for anyone passionate about the hospitality industry.00:00 Introduction to the Hospitality Mentor Podcast00:37 Meet Vittorio Assaf: Founder of Serafina Group00:59 Vittorio's First Steps in Hospitality03:04 From Stockbroker to Restaurateur07:37 The Birth of Serafina12:17 Navigating Early Challenges and Successes22:16 Handling Restaurant Stress and Team Management27:14 Expansion and the Second Location35:45 The Hype of a Crazy Place36:26 Expanding the Restaurant Empire36:58 Maintaining Quality and Standards38:02 Advice for Aspiring Restaurateurs39:51 Challenges in the Restaurant Industry40:58 International Ventures and New Projects44:02 Impact of the Pandemic on Business46:11 Rising Costs and Economic Pressures54:04 Technological Innovations in Restaurants01:04:04 Final Thoughts and Advice

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities.00:00 Introduction to the Hospitality Mentor Podcast00:35 Meet Scott Colebourne : Founder of PICKLESTARS01:33 Understanding Pickleball and Other Racket Sports03:01 Scott's Early Journey in Racket Sports04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures08:37 Building a Career in Tennis Coaching10:53 Leadership and Growth at Cliff Drysdale Management12:50 Expanding Horizons: From Vermont to Florida16:12 Managing Multiple Resorts: Strategies and Challenges16:35 The Importance of High Standards and Feedback18:02 Career Progression and Family Support18:46 Transition to Texas and New Responsibilities19:54 Reaching the CEO Level: Reflections and Responsibilities21:46 Entrepreneurial Journey and New Ventures23:19 Launching PICKLESTARS: From Concept to Reality25:29 Consulting for Pickleball in Hospitality31:05 Advice for Aspiring Professionals32:24 Conclusion and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show. They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions. They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives.00:00 Introduction to the Hospitality Mentor Podcast00:31 Welcoming Back James Ferguson01:19 James Ferguson's Journey and Achievements02:46 Role and Responsibilities of a Director of Culture03:52 Building and Sustaining Company Culture05:24 Innovative Recruitment and Retention Strategies12:39 Opening a New Hotel Amidst Challenges16:51 Daily Life and Responsibilities in the Role28:17 Insights on Writing and Publishing a Book33:42 Conclusion and Final Thoughts

in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb. They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences.00:00 Introduction to the Hospitality Mentor Podcast00:41 Meet Eric D. Moeller: Founder and CEO of Freewild02:05 Eric's Journey: From Real Estate to Hospitality04:40 Discovering Airbnb and the Short-Term Rental Business10:20 Scaling the Business and Transitioning to Education15:23 The Power of Masterminds and Networking21:01 The Birth of Freewild: A Vision for Hospitality26:10 Reflecting on Technology's Impact28:28 The Free Wild Concept30:01 Starting the Free Wild Journey31:44 Building the First Property36:24 Merging Hospitality and Short-Term Rentals43:40 Future Growth and Vision46:00 Advice for Aspiring Entrepreneurs48:17 Conclusion and Contact Information

Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.Show Notes with Timestamps:[00:00:00] Introduction:Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.[00:01:00] Early Beginnings:Vanessa's early aspiration to become a sports broadcaster inspired by Robin Roberts.Her move from Trinidad to the US and initial love for football.[00:03:00] Transition to Radio:Vanessa's start as a receptionist at Clear Channel (now iHeart Radio).Her progression to becoming the first female program director in her market.[00:08:00] Career Growth in Tallahassee:Details on Vanessa's roles and responsibilities in Tallahassee.Balancing multiple jobs and gaining corporate radio experience.[00:10:00] Move to Miami:Vanessa's strategic move to Miami to further her career.Working at the Sun Sentinel and transitioning back to radio.[00:13:00] Entrepreneurial Leap:The pivotal layoff that led Vanessa to start Vanessa James Media.Building a voiceover business and securing initial clients.[00:19:00] Building a Brand:Strategies Vanessa used to grow VJ Media.The importance of networking and maintaining professional relationships.[00:25:00] Event Production:Creation and success of BJ Media Mixology.Launching Food Wine and FET, an all-inclusive Caribbean celebration.[00:30:00] Advice for Aspiring Professionals:Key advice for young professionals entering the industry.Importance of being reliable, trusting your gut, and valuing collaboration.[00:40:00] Future Plans:Vanessa's vision for the future of her events and business.Excitement for upcoming Food Wine and FET events and other projects.[00:43:00] Conclusion:Steve Turk's appreciation for Vanessa's insights and contributions.Vanessa's final thoughts and encouragement for listeners.[00:45:00] Professional Sign-off:Vanessa James provides a professional sign-off for the podcast.[00:46:00] Sponsor Message:Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.

Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it. Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!Chapters:[00:00] IntroductionSteve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.[01:00] Team Appreciation and LeadershipDiscussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.[02:00] Navigating Slow Season in South FloridaInsights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.[04:00] Revenue Management TipsVictor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.[06:00] Industry News: Vacasa LayoffsAnalysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.[09:00] Long-Term vs. Short-Term RentalsDiscussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.[11:00] Owner Relations and CommunicationThe importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.[13:00] Midterm Rentals: The New TrendExploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.[15:00] Personal Experiences with Midterm RentalsSteve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.[18:00] Tangy Management's Approach to Slow SeasonStrategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.[21:00] Market Analysis and Competitor InsightsHow Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.[23:00] Preparing Owners for Slow SeasonAdvice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.[26:00] Creative Revenue SolutionsExploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.[28:00] Upcoming Events and SponsorshipsAnnouncement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.[30:00] Wrap-Up and Sign-OffSteve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.

In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.Show Notes:00:00 - IntroductionSteve Turk welcomes listeners to The Hospitality Mentor Podcast.Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.02:00 - Early BeginningsMauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.His transition to a sales manager role at the Fasano Hotel in Sao Paulo.08:00 - Career GrowthMauro's experiences and growth at the Fasano Hotel.The importance of curiosity and going beyond job descriptions.12:00 - Transition to St. RegisThe cultural shock and differences between working at Fasano and St. Regis.The importance of structure and processes in large hospitality chains.17:00 - Knowing YourselfMauro's advice on understanding your professional needs and finding the right fit in the hospitality industry.19:00 - Joining Aqualina ResortMauro's decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.The importance of creativity and innovation in his role.24:00 - Building RelationshipsThe significance of networking and maintaining professional relationships in the hospitality industry.27:00 - Embracing TechnologyMauro's views on using AI and technology to enhance the customer journey and improve efficiency.30:00 - Conferences and InfluencersThe role of conferences and social media influencers in hospitality marketing.How Aqualina integrates these strategies to build its brand.33:00 - Exciting Projects at AqualinaUpcoming renovations and projects at Aqualina Resort.Mauro's excitement for the future and ongoing growth of the resort.38:00 - Advice to Young ProfessionalsMauro's advice to young hospitality professionals: focus on people and relationships.41:00 - Closing RemarksSteve Turk wraps up the episode and thanks Mauro for sharing his story.Information on how to connect with Mauro Pinho.42:00 - Sponsor MessageBiscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.Call to Action:Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.

Episode Overview:In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe's, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.Key Highlights:Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.Discovering Hospitality: Steve shares how his father's career as an attorney for major hotels influenced his interest in hospitality.Career Milestones: From his first job at Lowe's Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.The Entrepreneurial Leap: The story behind Steve's successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.Returning to Hospitality: Steve's return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.Pandemic Reflections: How the COVID-19 pandemic reshaped Steve's perspective on work-life balance and led to new entrepreneurial ventures.The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.Takeaways for Listeners:Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.Quotes from the Episode:“When you're grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk“Don't be afraid to taste different things. If you want to move up, you've got to try different places.” – Steve Turk“This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve TurkFollow The Hospitality Mentor:WebsiteSubscribe and Leave a Review:If you enjoyed this episode, please subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us reach more listeners and share more inspiring stories from the world of hospitality.

Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality. Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place' every time you visit. Listen in for a behind-the-scenes look at the hotel business, straight from a pro.

Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey. Learn more about your ad choices. Visit megaphone.fm/adchoices

 Today, you will learn the fantastic story of Ashish Verma's career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York. Connect with Ashish on LinkedIn Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House.  Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels.  Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.  Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, Steve is sitting down with Omri Shalev, the CTO and co-founder of Reeco. Reeco is a company aiming to simplify the hospitality industry's operational side. Omri shares his journey from falling in love with coding in Mexico City at 15, through his various roles in startups and big tech companies like Samsung and Microsoft, to co-founding Reeco. Reeco's mission is to streamline hospitality operations by integrating purchasing, invoice management, recipes, and inventory count into one platform, leading to significant time and cost savings for hotels. Throughout this episode, Omri provides insights into the entrepreneurial mindset, emphasizing the importance of consistency, adding value to the world, and the evolution of technology in the hospitality industry. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Tune in to hear the most downloaded episode of The Hospitality Mentor podcast, an interview with Mary Rogers! She is now the Managing Director and Area General Manager for these hotels: Montage Healdsburg, Pendry San Diego, Pendry West Hollywood. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this conversation, Mary talks about the different roles she has worked in hotels, the importance of building relationships, and what her advice is for young hoteliers. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Gabriel Perez, COO of Lodging for the Indigo Road Hospitality Group, shares his extensive journey in the hospitality industry, beginning as a pool bar attendant in Venezuela. With experiences ranging from managing operations at the Intercontinental Hotel to navigating the challenges of condominium hotels and the impacts of the 2008 financial crisis, Gabriel provides valuable insights into the rewards and complexities of a career in hospitality. He emphasizes the importance of culture, giving back, and creating memorable guest experiences, even amid tribulations like the COVID-19 pandemic. Gabriel also discusses his current role with the Indigo Road Hospitality Group, detailing their focus on creating hospitable cultures and expanding their boutique hotel portfolio. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Sami Kohen, Vice President of Food and Beverage for Princess Cruises, joins Steve this week to share his remarkable journey from working as a bellman in Istanbul to excelling in various roles across the hospitality and cruise industry. Sami dives into his entrepreneurial endeavors and challenges in Miami's restaurant scene, his transition from on-ship to shore-side roles, his achievements and lessons learned along the way, and his current responsibilities at Princess Cruises. Sami provides incredible insights into managing operations for a large cruise line, adapting to new challenges, and emphasizes the importance of education, versatility, and innovation in hospitality. Connect with Sami Kohen on LinkedIn Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Lance Sanson, Vice President of Campus Dining at John Knox Village, exploring his extensive career in hospitality. Starting as a busboy in Eugene, Oregon, Lance describes his early years, learning under notable figures, progressing through various roles including management positions in airport dining and eventually transitioning into senior living facility dining services. He outlines the evolution of his career, emphasizing the importance of being a sponge for knowledge, the power of innovation, and the significance of understanding generational dining preferences. You'll also hear about the ambitious culinary and service standards at John Knox Village, aiming to compete with top dining establishments in South Florida and beyond, highlighting John Knox Village's strategy for attracting and training staff to uphold these high standards. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Dive into the exciting world of Airbnb in this podcast episode, where we uncover how Airbnb is changing the game in travel and leisure. We look into why Airbnb stands out, focusing on its new types of stays, high-end offerings, and how it uses artificial intelligence to tailor experiences just for you. The episode also highlights the huge interest in Airbnb rentals for the upcoming US solar eclipse, showing how Airbnb offers more unique places to stay than traditional hotels right where the eclipse can be best seen. Plus, we tackle the issue of places on Airbnb that cost way more than they should, identifying which spots have the highest prices and sharing smart ways to find better deals. Whether you're eager to see the solar eclipse or just want to make smart choices in popular travel spots, this podcast is packed with information to help you make the most of Airbnb. Listen in for insightful tips on booking the right place, using travel rewards to your advantage, and picking the best spots for an unforgettable trip. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're excited to revisit Kirk Peterson's episode. Kirk is the President at Sightline Hospitality and his journey in the hospitality industry, starting from his very first job in food and beverage at a country club to becoming an influential figure in the industry, is fascinating. Kirk discusses the critical role mentors played in his career, the importance of relationships and hard work, and the pivotal transition from working in the investment world to leading operations in hotel management. He also outlines the evolution and strategic positioning of Sightline Hospitality as an expert in managing independent, boutique, and soft-branded hotels. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Christopher Calabrese, the Vice President and General Manager of the JW Marriott Resort and Spa and Marriott Cancun, joins the Hospitality Mentor Podcast to share his career journey and insights about the hospitality industry. Christopher discusses his roots in hospitality, which began in his mother's kitchen, and his move to roles across the United States and eventually internationally. He talks about his experience navigating cultural differences, developing his own leadership style, and being part of the launch of Marriott's first all-inclusive project. Christopher offers evergreen advice to hospitality professionals and shares the importance of mentorship. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Cole Boucher, the founder and president of Essential Hospitality, joins Steve today to share his journey in the hospitality industry. Cole's first job started in his family's company, Boucher Brothers, on Miami beach at the age of 13, and since then he hasn't stopped. He decided to leave college and start his business, Essential Hospitality, which caters more towards larger hotels, assisting in hospitality logistics and service. A partnership at the Fontainebleau led him to add a pool feature under his model, providing management, payroll, and essentially an all-in-one package for prospective hotels. After this, he ventured out to other properties, adding to his repertoire. The business model Cole follows is a personal, customer service-oriented model that prides itself on creating a great experience for customers. He also reveals an exciting partnership with and a Major Food Group. Tune in to hear Cole's inspiring hospitality story! Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this office hours show, Steve is answering listener questions live from LinkedIn! Steve shares his process of becoming an entrepreneur in hospitality, gives advice for entrepreneurs wishing to enter the hospitality market, and shares strategies for selecting hotels when traveling. You'll also hear his advice for vendors on understanding each hotel's unique needs and highlights how AI can help in the business. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Nico Foris, CEO of Guest Services Inc, joins Steve in this episode to chat about his journey in the hospitality industry. Starting as a dishwasher at 12 years old, he progressed through various industries, including working as CFO for the Washington Commanders before landing his current role at Guest Services Inc. He shares his insights about the value of hard work, relationship building, listening skills, and humility. Nico discusses the success of his company's recent ventures, such as the re-establishment of a resort in the Everglades National Park. Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Sarah Dandashy, a seasoned hospitality expert, best-selling author and travel personality. Sarah discusses her career evolution, starting as a hostess to becoming a renowned concierge at luxury hotels and eventually launching her own successful social media platform 'Ask a Concierge'. Sarah shares what she learned from being a concierge, how she began building her online presence, her invaluable advice about exploring different roles, the importance of staying engaged, and the potential to create one's own opportunities in the changing digital landscape.  Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn Connect with Sarah on LinkedIn Buy Sarah's Book: Hospitality From Within RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this solo episode, Steve shares his experience from a family trip to Washington, DC, praising the excellent services at the Intercontinental Hotel at The Wharf. Steve also answers several listener questions on topics such as the impact of climate change on travel choices, emerging accommodations for digital nomads, evolving trends in air travel, technology innovations in travel, culinary hotspots, and the impact that shows like White Lotus have on tourism. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're revisiting an all-time favorite episode with Thatcher Brown, Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts. Thatcher has extensive international hospitality and travel-related business experience from working in the U.S and Canada, Europe, the Middle East, and Asia. He has held senior management positions in operations, brand strategy, marketing and product development with such international hospitality companies as Jumeirah Group, Fairmont Hotels & Resorts, and Crystal Cruises. Throughout this conversation, Thatcher breaks down his career and the various impressive roles he has held. You will hear how hard work, relationship building, a willingness to learn, and seizing opportunities that came his way has contributed to his success. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Happy New Year! Today, Steve is excited to share his interview with Said Haykal, the General Manager of Faena Hotel Miami Beach & District. This interview was the most downloaded episode of 2023 for The Hospitality Mentor podcast. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry. He has been involved in opening some of the most prestigious properties in the world, including two properties that achieved Forbes Five Star & AAA Five Diamond Status within the first year of opening. Throughout this conversation, Said talks about his experience previously working at Ritz Carlton, St. Regis, Como Hotels, Four Seasons and the progression of roles that led to his current position as General Manager at Faena Hotel, building resiliency, leading a team, and what he recommends to every hospitality professional. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, you will hear from Shawn Tarter - the founder of Realtime Reservations. Shawn describes how he went from working in the finance industry to hospitality, how he got the idea for Realtime Reservations the process of building the technology, why it's important to know about the tech that you represent, why hotels are late adopters to technology, his message to brands that are considering new technology, and so much more. Realtime Reservations has been the leading sponsor of the Hospitality Mentor Podcast and we're excited for you to learn more about how this incredible hospitality tech company came to be! Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, you will hear Steve Turk's guest appearance on the Behind the Stays podcast with host Zach Busekrus. Zach is the Co-Founder of Sponstayneous, a platform like Scott's Cheap Flights but for Airbnbs. Each Sunday morning and Wednesday evening, Sponstayneous releases a carefully curated list of 150 of the best last-minute deals on Airbnb from Canada to the Caribbean and California to Maine. Throughout this episode on Behind the Stays, Zach asks Steve about what drew him to working in hospitality, how he worked his up through executive roles at top hotel brands, and the ins and outs of his career journey spanning over two decades in luxury hospitality. Check out the Behind the Stays podcast Connect with Zach Busekrus on LinkedIn Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we explore the hospitality industry's latest trends and stories. Highlights include the grand opening of the Fontainebleau hotel, an $800K diamond ring found at the Ritz in Paris, and the latest online reputation rankings of hotel brands. We also preview Accor's 2024 hotel openings and discuss the emerging trend of 'surprise travel'. Insights into winter travel disruptions at U.S. airports and personal hospitality experiences are shared. Follow Steve Turk on LinkedIn Follow Sarah Dandashy on LinkedIn Check out Good Morning Hospitality livestreams Hospitality Hotline is open to everyone by using this link!

Welcome back to another solo show! In this episode, Steve is answer listener questions about hospitality from all around the country. First, Steve recaps Art Basel and how to create unique experiences around the holidays. You'll also hear his thoughts on spiritual tourism, how to tap into the local culture, the importance of backstories in building a hospitality brand, implementing sustainable practices without compromising the guest experience, and more. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we delve into various pertinent topics relating to the travel industry. We kick off with the bipartisan No Hidden Fees Act of 2023, which aims to ensure transparency in travel industry pricing. We also discuss a report by the World Travel & Tourism Council, which shows a significant decrease in the sector's water usage. The proposed Alaska-Hawaiian Airlines merger is scrutinized, exploring both pros and cons. We also cover new initiatives by the National Park Service to provide free park entry on specific days in 2024. With tipping on the rise, we question if this trend is becoming burdensome and its possible implications. We wrap up with a recap segment reflecting on personal experiences and a pertinent hospitality quote by Winston Churchill. Follow Steve Turk on LinkedIn Follow Sarah Dandashy on LinkedIn Check out Good Morning Hospitality livestreams Hospitality Hotline is open to everyone by using this link!

Hamish Brown joins Steve for this episode of The Hospitality Mentor podcast to talk all about his journey in hospitality design. Hamish is Partner at 1508 London, an interior and architecture design studio that creates exceptional spaces worldwide. Hamish graduated from the Birmingham Institute of Art and Design and has been with 1508 London for 13 years, where he has been a Business Development Manager, Head of Projects, Studio Director, and now currently Partner. Hamish talks about how he got his start in the hospitality design industry, how he began working with big brand names, the challenges that come with design projects, advice for other designers, and more. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices