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Mike Evans and Scrappy Will Petersen open today’s show looking back at the Broadmoor incident before they talk about JK Dobbins coming to Denver. They recap another tragic Rockies loss as they preview a damning article from The Athletic. Mike fills Will in on Stink’s bad take yesterday and break down why the Broncos are the biggest threat to the Chiefs in the AFC West. They introduce their Daily Top 5: Sports Heroes and Will shares a heartwarming story about his #5 sports hero. Mike thinks this could be the best defense Sean Payton has ever had but how much pressure is VJ under to perform? They finish the first hour speculating why the Nuggets haven’t hired a GM yet.
Questions, suggestions, or feedback? Send us a message!Dr Carine Minne is Consultant Psychiatrist in Forensic Psychotherapy & Psychoanalysis at England's High Security Hospital, Broadmoor. She was also based at The Portman Clinic, London for three decades - an out-patient psychotherapy clinic for people suffering from problems of violence and sexual paraphilia - both under the NHS public health service.She chairs the International Psychoanalytic Association Violence Committee and is editor-in-chief of the International Journal of Forensic Psychotherapy. She has published widely and lectures nationally and internationally. Her main focus always remains the rehumanising of the dehumanised. She doesn't believe in innate evil but in evil acts that are carried out, therefore intervention and treatment is always worthwhile. She is speaking personal experience whilst not representing any of the aforementioned organisations.We talk about:Working as a psychotherapist in a high security prisonWhat creates a violent criminalHow childhood trauma causes disinhibitionInterventions during the first 1000 days of lifeComparing reoffending rates in different countriesThe prison industrial complexAsymmetry of empathy for perpetrators and victimsEducation's impact on recidivisimLet's investigate!Web: www.whereshallwemeet.xyzTwitter: @whrshallwemeetInstagram: @whrshallwemeet
In this milestone episode, host Trace Blackmore welcomes John Caloritis of the Metro Group and current President of the Association of Water Technologies (AWT). Together, they explore the strategic evolution of AWT and announce an exciting new partnership that officially makes Scaling UP! H2O the association's podcast partner. This conversation is a rare behind-the-scenes look into how AWT operates, from board decisions to training initiatives, and what the future holds for water treatment professionals who want to lead, grow, and make an impact. Behind the Boardroom: How AWT Operates at the Top John Caloritis gives a full picture of how the AWT Board of Directors functions—including the nomination and election process, board roles, and the important presence of a supplier representative. He also unpacks the quarterly rhythm of board meetings and explains how day-to-day operations are managed by dedicated staff in Rockville, MD. This section highlights the association's emphasis on structured leadership and professional governance—insights crucial for members considering future leadership roles. Building Momentum: Strategic Planning, Committees, and New Metrics From selecting future convention cities to refining AWT's strategic plan, John walks us through the latest developments discussed in the May 2025 board meeting. A major shift includes revisiting governance documents, some untouched for 20 years, and implementing board performance metrics tied directly to AWT's goals. Additionally, John outlines the role of the new Committee Town Hall and how it strengthens the feedback loop between committees and the board—a must-know for engaged members. Training the Industry: What's New in AWT Technical Education AWT continues to invest in elevating its training programs. John details the launch of the new intermediate water treatment course, improvements in wastewater and sales training, and plans for more hands-on and flexible formats. Frisco, TX remains the training hub—with a refreshed schedule aimed at reaching more professionals year-round. This section underscores AWT's commitment to equipping water treaters with practical, career-advancing education. Advocacy, Certification, and Expanding Global Reach From ANSI accreditation for the Certified Water Technologist (CWT) designation to expanding relationships with global organizations like the UK Water Management Society, AWT is positioning itself as a global authority. John also shares how new tools like Quorum software are enhancing regulatory insight at the state and federal level, helping members stay ahead of legislation that affects their work. Charity and Collaboration: The Bigger Mission John shares how AWT's alignment with World Vision is driving charitable impact—most recently through service projects in Swannanoa, NC and participation in the global 6K for Water. He also introduces a promising new partnership with the American Boiler Manufacturers Association (ABMA), emphasizing the need for joint standards and shared technical knowledge Growing Together: Committees, Mentorship, and New Membership Models John and Trace emphasize the importance of committee participation and unveil initiatives like the mentor-mentee program (via the Women of Water Committee) and the onboarding support provided by Young Professionals. AWT's new Individual Membership model also opens doors for more professionals to join and engage with the association regardless of company affiliation. A Historic Partnership: Scaling UP! H2O Becomes the Official AWT Podcast In a powerful announcement, John and Trace reveal that the Scaling UP! H2O Podcast is now the official podcast of AWT. This partnership will allow both organizations to expand their reach, spotlight committee efforts, and communicate more effectively with the broader water treatment community. This episode pulls back the curtain on the AWT's inner workings and shows the real-world impact of engaged leadership. John's insights offer a valuable reminder that anyone in the water industry can find a place to lead, grow, and serve. Want to learn more about AWT committees or get involved? Review the show notes for direct links to committee descriptions and the mentor-mentee program. If you've been on the fence about getting your CWT, now's the time—set a date, make a plan, and earn your designation. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:38 – Trace Blackmore reflects on the importance of knowing your “why” with a powerful story about the Wright Brothers. 07:11 – Water You Know with James McDonald 08:22 – Upcoming Events for Water Treatment Professionals 10:40 – Interview with John Caloritis, President of the Association of Water Technologies and Technical Director at Metro Group 17:02 – Daily Operations of AWT and roles of key staff members 24:05 – Preview of the upcoming AWT Convention at the Broadmoor, including paper selection and training topics. 35:29 – How to get involved in AWT Committees and the value of participation 39:09 – Big Announcement 42:13 – Upcoming Initiatives: growing CWT Brand, ANSI Certification, and regulatory advocacy Quotes “I waited until later in life to get more actively involved in the association, and I wish I'd started earlier.” - John Caloritis “When you put yourself into rooms where you are not the smartest person, that's your key to learning things you didn't even know to ask about.” - Trace Blackmore “Every hour you engage in, you will contribute so much to your life—and I can't even describe the ways in which I've benefited.” - John Caloritis “Work backwards, set the date, and then make sure that your study plans work up until that date." - Trace Blackmore “Without our committees, we are absolutely going nowhere.” - John Caloritis Connect with John Caloritis Phone: (917) 593-9492 Email: jcaloritis@metrogroupinc.com Website: Comprehensive Building Services Since 1925 - Metro Group Inc. LinkedIn: https://www.linkedin.com/company/themetrogroupinc/ Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned AWT Committees AWT Convention 2025 AWT Governance Document American Boiler Manufacturers Association (ABMA) CWT Certification Education Offerings Individual Membership Water Treatment Supplier World Vision Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea Star With Why by Simon Sinek Water You Know with James McDonald Question: What do you call the enclosed space between the drift eliminators and the fan in an induced-draft tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.
TJ and Gary welcome back fan-favorite guest Ricky for a jam-packed episode recapping his spring journey through three major adaptive golf events. With passion, humility, and plenty of laughs, Ricky shares the ups and downs—from early season struggles in Florida to a clutch performance at the U.S. Adaptive Open qualifier in Indianapolis.The episode kicks off with a celebration of Basic Bogeys' one-year anniversary before diving into Ricky's tournament schedule. He walks us through a grind-it-out spring, his solo trips, and the mental battles of playing elite-level adaptive golf after a long off-season in chilly upstate New York.Highlights include:Playing through tough conditions and self-doubt in FloridaA incredible showing at the Indy Adaptive Open despite a knee tweakThe electric qualifier round at Broadmoor, including a birdie on the first hole, eight straight pars, and a dramatic playoff finishCaddying stories with his dad, nerves on the tee box, and a putt that nearly needed a seatbeltWhether you're grinding through your own season or just love a good underdog golf story, this episode brings heart, humor, and the kind of clutch golf that earns respect. Ricky's back, and he's got one hell of a scorecard to show for it.https://www.instagram.com/rickyreilly_/Send us a message and let us know what you thought about this episode! Acorn Hills Clothing Co.BASIC15 for 15% off. Look Good, Feel Good, Do Good!BagBoy - Dynamic BrandsTJ15 at checkout for $15 off a BagBoy Push Cart!The Putter SopBasicBogeys15 for 15% off your order!Smackin' Sunflower Seeds10% off of your order! Thanks for listening. Tune in next Thursday for our next episode! Support the showFollow Basic Bogeys here:Instagram: https://www.instagram.com/basicbogeysTikTok: https://www.tiktok.com/@basicbogeysYouTube: https://www.youtube.com/@basicbogeys?sub_confirmation=1
A former cage fighter from Folkestone has been locked away indefinitely after he attacked a stranger in the street.Kiane Trotman, 38, from Foord Road South, was experiencing paranoid schizophrenia when he punched and kicked his victim near the Canterbury Road Recreation Ground in 2023.Also in today's podcast, the new Reform UK leader of Kent County Council has appeared to backtrack on the party's plans to stop staff working from home.Party leader Nigel Farage said he wanted to get people back in the office, after their success in the recent local elections. Hear what Linden Kemkaran has now had to say.Our campaign calling for reforms to who's eligible for a Blue Badge has been raised in the Commons by one of Medway's MPs.We want the system changed after hearing from cancer patients who've been denied one.The route for this year's Baton of Hope relay through Kent and Medway has been revealed,The Olympic-torch style baton will be passed to volunteers as it makes its way through Gillingham, Rochester, Maidstone, Canterbury and Margate.It's to raise awareness of suicide prevention by encouraging everyone to talk openly about mental health struggles. We've been speaking to one of the baton bearers.There are fears a hike in parking charges in Sandwich and Deal could impact the number of people visiting the towns.The council say the decision's been made following a comprehensive review - looking at supply and demand and planning for the future. Our reporter Sam Lennon has been to Sandwich to get reaction.In sport, Maidstone United have missed out on a chance of promotion to the National League.They were beaten 1-0 away at Boreham Wood in yesterday's play-off final.Elsewhere, Whitstable Town's players have been on an open top bus parade through the town to celebrate their historic FA Vase win.They were joined by staff and all important trophy as they travelled through the streets on Saturday.
Scrappy Will Petersen and Brandon Stokely open today’s show recapping a season-saving Game 6 win. They hear what David Adelman had to say about Julian Strawther’s contributions on both sides of the court after the biggest win of the season. Stoke gets Will’s side of the Broadmoor incident. Scrappy Will and Stoke finish the third hour breaking down the five most intriguing games of the Broncos’ 2025 schedule.
Mike Evans and Brandon Stokely with Mark Schlereth kick off the fourth hour with Mike trying to spin his Broadmoor faux pas before they talk about NFL Schedule Release videos jumping the shark. The guys take on The Drive’s trivia challenge, how will they follow up their 3-1 performance from last week? They sort through some scenarios where the Nuggets take tonight’s Game 6 to force a Game 7. Mike, Stink, and Stoke finish today’s show discussing how far to take the impending Nuggets roster overhaul before they make their fearless predictions for Game 6.
Mike Evans and Brandon Stokely open today’s show with Stoke throwing around his weight at Starbucks and Mike’s regrets for missing the chance to golf at the Broadmoor. It’s graduation season and the guys discuss tailgating before the ceremony and how much to give at the grad party. They dive into the Broncos’ schedule after the full NFL slate was revealed yesterday and they dump on the Broncos’ promo video to finish the first hour.
Mike Evans and Brandon Stokely with Mark Schlereth kick off the fourth hour with Mike apologizing for pointing the finger at his coworkers for missing golf at the Broadmoor. They Hit the Hardwood where it’s all doom and gloom from the players while Mike tries to keep up reasons for optimism. Stink’s co-host, Craig Carton, hijacks Stink’s microphone to tell the guys why the Nuggets are screwed. It looks like the Broncos got a gift from the NFL schedule makers but Stink thinks otherwise and he worries that Mike and Stoke are underestimating the mighty Titans. They finish today’s show looking forward to Game 6.
Mike Evans and Brandon Stokely with Mark Schlereth enter the third hour recapping what went wrong in the Nuggets’ Game 5 loss. Stink hops on the show and joins Stoke on the MPJ hate train as they vent about the last two games the Nuggets dropped. They discuss the drip-feed schedule leaks the NFL is giving us before they look at the gift the Broncos are getting to open the season. Mike, Stoke, and Richie Carni finish the first hour telling Stink all about the Broadmoor incident that happened yesterday.
In the powerful conclusion to our eight-part conversation with World Golf Hall of Fame member Hale Irwin, we journey with one of golf's greatest competitors as he reflects on the final chapter of his playing career and the enduring legacy he leaves behind.Irwin shares memories of his seventh and final senior major victory at Valhalla, a week marked by rain delays, back pain, and a quiet moment of clarity found in the solitude of his car with a book in hand. He speaks candidly about rival and friend Jay Haas, the grace of Payne Stewart, and the brilliance—yet unfulfilled potential—of Tom Weiskopf. With honesty and humility, Hale opens up about what it truly means to win, to persevere, and to walk away on your own terms.We also explore Irwin's deep commitment to philanthropy, including the creation of the Hale Irwin wing at St. Louis Children's Hospital and his recent honor as the 2025 U.S. Senior Open Honorary Chair at The Broadmoor. Hale discusses his second career in golf course design and the joy of building courses that bring people back for another round.In our final three questions, Hale reveals the one “Mulligan” he might take—not on the course, but in life—and how he hopes to be remembered: not just as a champion golfer, but as a friend, a mentor, and a man who always tried to do what was right.This final episode is a heartfelt and fitting end to an extraordinary life story, told in the voice of a man who lived it with integrity, grace, and grit. Hale Irwin's reflections remind us that in golf—as in life—it's the relationships, not the trophies, that matter most.Give Bruce & Mike some feedback via Text.Support the showFollow our show and/or leave a review/rating on: Our Website https://www.forethegoodofthegame.com/reviews/new/ Apple Podcasts https://podcasts.apple.com/us/podcast/fore-the-good-of-the-game/id1562581853 Spotify Podcasts https://open.spotify.com/show/0XSuVGjwQg6bm78COkIhZO?si=b4c9d47ea8b24b2d About "FORE the Good of the Game” is a golf podcast featuring interviews with World Golf Hall of Fame members, winners of major championships and other people of influence in and around the game of golf. Highlighting the positive aspects of the game, we aim to create and provide an engaging and timeless repository of content that listeners can enjoy now and forever. Co-hosted by PGA Tour star Bruce Devlin, our podcast focuses on telling their life stories, in their voices. Join Bruce and Mike Gonzalez “FORE the Good of the Game.” Thanks so much for listening!
This isn't your average mortgage industry chat.In this high-impact episode, Diego Sanchez, President of HousingWire, joins Fobby for a raw, unfiltered conversation on the real forces shaping the mortgage business in 2025. From AI and servicing dominance to the truth about signing bonuses, nothing is off-limits.Whether you're a loan officer looking for your edge or a leader planning next year's strategy—this is the conversation you didn't know you needed.Why servicers are positioned to dominate refis —and what that means for retailHow to actually use AI to free up time and drive better borrower engagementWhat top executives are privately saying (and doing) that's shaping the industryWhy signing bonuses are alive and well—even when leaders publicly denounce themHow to leverage local market knowledge as your competitive advantage"One guy told me he's got an ice cube (servicing pool)—and he's going to do everything he can to not let it melt. That's the mindset servicers have now with their portfolios."– Fobby Naghmi“Know your local market better than anyone else. Don't just repeat national headlines—be the expert your clients and agents trust.”– Diego Sanchez
Mayor Greg Hull joins the Morning Show for another Rio Rancho update. Construction on Broadmoor and How the city is utilizing recycled water are just two of the topics Mayor Hull covers in this visit.See omnystudio.com/listener for privacy information.
In this episode, Chris Burns brings Nik Darrah back to the show to welcome our special guest, Mark Kelbel! Mark is the former golf pro at the Broadmoor golf course and the founder and chairman of Fearless Golf. Fearless Golf allows Mark to open doors and present opportunities to teens and young adults to help foster healthy and successful transitions into adulthood. From hearing moments in Marks's story that lead him in this direction to the profound impact these opportunities have for young people, this conversation will surely captivate and educate everyone on a rarely acknowledged topic. For further information on Mark and Fearless Golf or to find donation opportunities, check out Newhorizonsfoundation.com.
Peter Sutcliffe, dubbed the Yorkshire Ripper in the press, attacked woman after woman with a hammer and a knife (and sometimes also a screwdriver), primarily in West Yorkshire, England, from 1969 to 1980. Murdering 13 women between 1975 and 1980, he left many other women alive but badly battered and traumatized. The search to find one of England's most heinous serial killers became the largest manhunt in British history. And I share the whole crazy story today. Merch and more: www.badmagicproductions.com Timesuck Discord! https://discord.gg/tqzH89vWant to join the Cult of the Curious PrivateFacebook Group? Go directly to Facebook and search for "Cult of the Curious" to locate whatever happens to be our most current page :)For all merch-related questions/problems: store@badmagicproductions.com (copy and paste)Please rate and subscribe on Apple Podcasts and elsewhere and follow the suck on social media!! @timesuckpodcast on IG and http://www.facebook.com/timesuckpodcastWanna become a Space Lizard? Click here: https://www.patreon.com/timesuckpodcast.Sign up through Patreon, and for $5 a month, you get access to the entire Secret Suck catalog (295 episodes) PLUS the entire catalog of Timesuck, AD FREE. You'll also get 20% off of all regular Timesuck merch PLUS access to exclusive Space Lizard merch.
He's spent the majority of his adult life in prison, including 2 years was locked up in Broadmoor, the country's most notorious high security psychiatric hospital. And a spell in Ashworth with the likes of Ian Brady. Now bare knuckle fighting, advocating for mental health, and being co-owner of Streetbeefz UK all keep Ben Hatchett on the straight path. Proudly sponsored by Gold Seal - suppliers of the highest grade Shilajit and health products in the UK. For a 10% discount on their pure premium Shilajit, Mushroom Capsules, Testosterone Booster and other health supplements, visit: https://goldsealshilajit.com/?oly=liamtuffs%3Futm_source%3DYouTube&utm_medium=LiamTuffs&utm_campaign=shilajitresins&utm_content=videodescription Follow our socials for daily content: Instagram: https://instagram.com/liamtuffs Facebook: https://facebook.com/liamtuffsfb TikTok: https://tiktok.com/liamtuffs1 X / Twitter: https://x.com/liamtuffs1 Ben Hatchett: Instagram: https://instagram.com/ben_hatchett_official
Join me as I dive into Ben Hatchett's incredible journey from Broadmoor to the world of bare knuckle fighting, and see if I can uncover what really drove him to redemption!Ben Hatchett's story is one that will leave you speechless – a tale of transformation that takes him from the notorious Broadmoor Hospital to the brutal world of bare knuckle fighting.Growing up, Ben faced immense challenges that would shape his path and ultimately lead him to the infamous Broadmoor. With a tough upbringing and a string of poor life choices, Ben found himself trapped in a downward spiral of crime and violence. His time in Broadmoor was marked by struggles with mental health, constant violence, and a sense of hopelessness that seemed inescapable. The harsh realities of life inside those walls took a toll on Ben, pushing him to his limits and testing his resolve. Despite the darkness that surrounded him, Ben held on to a glimmer of hope – the hope that one day he would break free from the cycle of violence and forge a new path.Ben's road to Broadmoor was paved with mistakes and missteps. A series of poor choices led to a life of crime, and eventually, he found himself behind bars, staring at the cold, unforgiving walls of Broadmoor. Life inside was brutal – the constant noise, the aggression, and the feeling of being trapped with no escape. Ben's experiences in Broadmoor were a far cry from the life he had envisioned for himself, yet it was in those darkest of moments that he began to search for a way out. The journey towards redemption was long and arduous, but Ben was determined to find a new sense of purpose.During his time in Broadmoor, Ben faced numerous challenges that threatened to consume him. The environment was toxic, and the stakes were high – one wrong move could mean disaster. Yet, amidst the chaos, Ben discovered a spark within himself – a spark that would eventually fuel his journey towards redemption. It was a tough road, fraught with setbacks and failures, but Ben persevered, driven by an unrelenting desire to change. The days turned into weeks, the weeks into months, and slowly but surely, Ben began to see a glimmer of light at the end of the tunnel.A pivotal moment in Ben's journey came when he stumbled upon fighting as a means of release. The rush of adrenaline, the physical exhaustion, and the mental focus required to push himself to the limit – it was exactly what he needed to cope with the demons of his past. For the first time in his life, Ben felt like he had found a sense of purpose, a reason to keep pushing forward.Ben's journey towards redemption was far from easy, but it was a defining moment that marked a significant shift in his approach to life. He realized that he had two choices – to continue down the path of destruction or to use his experiences as a catalyst for change. The decision to pursue fighting as a means of redemption was not an easy one, but it was one that would ultimately set him free.Ben's story is one of redemption, of resilience, and of the human capacity to change. From the darkest depths of Broadmoor to the brutal world of bare knuckle fighting, Ben's journey is a testament to the power of the human spirit. Take a moment to reflect on his incredible story and share your thoughts in the comments below. If you're looking for more inspiring stories of redemption, be sure to check out our next video, where we'll dive into another astonishing tale of transformation.Subscribe to The New Mind podcast for more uplifting and insightful conversations that explore the depths of mental health, personal growth, and inspiring stories of individuals making a difference in the world.Thank youConnect with me: Instagram: https://www.instagram.com/ellamccrystal Facebook: https://www.facebook.com/ellamccrystalhypno TikTok: https://www.tiktok.com/@ella_mccrystalWeb: https://www.ellamccrystal.comYouTube: https://www.youtube.com/@EllaMcCrystalConnect with Ben: Instagram: https://www.instagram.com/ben_hatchett_officialFacebook: https://www.facebook.com/profile.php?id=61565827272962TikTok: https://www.tiktok.com/@ben_hatchett_officialYouTube:: https://www.youtube.com/channel/UCU0J7JWP7tZmbdf4uDa3eFw
In the first session of the CPOMP 2024 Annual Meeting, Dr. Bruce Cohen from OrthoCarolina kicked off the Real Estate 101 session by discussing the importance of owning the medical real estate. He touches on why it's different than your residential real estate investments, why to pay attention to the leases, and why it's one of the most stable investments a physician can make. Join discussions like this at CPOMP 2025 from September 11-13, 2025 at The Broadmoor in Colorado Springs. Register at www.CPOMP.org/2025meeting.
Understanding Violence: Dr. Gwen Adshead's First Reith LectureIn this episode of Crime Time, Inc., we delve into the first of four Reith Lectures by Forensic Psychiatrist Dr. Gwen Adshead. Titled 'Is Violence Normal?' this lecture explores the complexities surrounding human violence. Dr. Adshead, who has extensive experience working in prisons and high-security hospitals like Broadmoor, argues that violence is a part of human nature and is influenced by various social and individual factors. She challenges the conventional notion of profiling typical killers and urges us to understand the relational contexts and risk factors that lead to violence. Using the analogy of a bicycle lock, she explains how different risk factors combine to unlock violent behaviour. Dr. Adshead highlights the importance of responsibility and the dangers of normalising violence through media and societal narratives. The discussion also touches on the role of mental illness, the potential for rehabilitation, and the need for nuanced approaches to preventing violence. Tune in for a thought-provoking episode that pushes us to reconsider our assumptions about violence and its perpetrators.00:00 Introduction to the Reith Lectures00:42 Overview of Dr. Gwen Adshead's Lectures00:54 Is Violence Normal?01:40 Understanding the Roots of Violence03:30 The Bicycle Lock Analogy04:28 Neutralization and Responsibility06:19 Challenging the Concept of Evil13:41 Rehabilitation and Change15:24 Final Thoughts and Takeaways Hosted on Acast. See acast.com/privacy for more information.
On this podcast, we're used to hearing the broker's or the carrier's point of view. But in this episode, we're showcasing a conversation held at the ECC Conference with two shippers, one in restaurant equipment and the other in electrical systems, who share their experience in trying to solve their supply chain challenges since 2020. The ECC Conference was held in Colorado Springs at the Broadmoor and I was honored to participate in the panel alongside Phil Stephenson of Avail Infrastructure Solutions and Fred Mudge of Powell Electrical Systems.LINKS:ECC Association WebsitePhil's LinkedInFred's LinkedInWATCH THE FULL EPISODE HEREFeedback? Ideas for a future episode? Shoot us a text here to let us know.---------------------------------------------THANK YOU TO OUR SPONSORS!Are you experienced in freight sales or already an independent freight agent? Listen to our Freight Agent Trenches interview series powered by SPI Logistics to hear directly from the company's agents on how they took the leap and found a home with SPI freight agent program. Tai TMS is designed to streamline your brokerage operations and propel growth for both FTL and LTL shipment cycles. Book a demo with the Tai team today and tell them Everything is Logistics sent you. Trimble is transforming the way the world works through industry leading solutions that reduce cost and maximize productivity. Learn more about Trimble Technology here.Digital Dispatch maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers. Check out our website services here.
The Sports Scouting Report interviews HC Yasin Sarah. He is an excellent coach with tons to talk about! Be sure to subscribe to our YouTube channel, and follow us wherever you get your podcasts. Thanks for watching!
Apply for a free registration to the Residential Conference in Minnesota! https://forms.gle/hy49Qkvno7aD3ppP6 Live from the Broadmoor! Subscribe to 1 Page Weekly w Nick Slavik! My weekly audio newsletter about data, feelings, self and entrepreneurship https://open.spotify.com/show/7ehKiZmIMvpNClL2fLNMzr... Link to the PCA's event page: https://www.pcapainted.org/events/ Upcoming events: -Women In Paint - 8-10 Oct Hollywood Beach Fl -PCA Residential Conference 24-25 Oct Minneapolis Mn -PCA Commercial Contractor's Retreat 12-15 Nov Scottsdale, Az -Gathering of MN Painters / SW / Graco Master's Class - 6 Dec -PCA Expo Feb 3-7 2025 Colorado Springs Want a LIVE Masters Class in your area? Contact Marsha at the PCA mbass@pcapainted.org and we can arrange it for you! PCA member companies are 15x larger, more profitable and more stable than the average painting company. How did they do this? PCA's Business Training: https://www.pcapainted.org/business-training/ Find More Episodes on PCA Overdrive: https://www.pcaoverdrive.org/ask-a-painter PCA Overdrive is free for members. Not a member? Download the app on the Apple Store or Google Play and enjoy a 7 day free trial! Become a member: https://www.pcapainted.org/membership-resources/
Send us a textDr. Gwen Adshead is a forensic psychiatrist, consultant & therapist who spent most of her professional career working with homicide perpetrators in secure psychiatric hospitals. She's also the author of The Devil You Know, a book that documents her encounters at the Broadmoor Hospital, the oldest of England's three high-security psychiatric hospitals, known for housing its share of serial killers. In this episode, she shares insights from working with patients who exist at the edge of lucidity including concepts like Contagious emotions, reality testing & vengefulness. She shares what it's like navigating the minefield of lies that patients tell & that we all tell ourselves, the universal capacity for cruelty & what we can learn from the Nazis.If you liked this episode, you'll also like episode 162: WHY AM I NOT HAPPY? ANCIENT BRAINS & MODERN EMOTIONSGuest: https://a.co/d/3i8Zkc9Host: https://www.meredithforreal.com/ | https://www.instagram.com/meredithforreal/ | meredith@meredithforreal.com | https://www.youtube.com/meredithforreal | https://www.facebook.com/meredithforrealthecuriousintrovert Sponsors: https://www.jordanharbinger.com/starterpacks/ | https://uwf.edu/university-advancement/departments/historic-trust/ | https://www.ensec.net/
Duffy Solich has taken a long journey from a caddy at the Broadmoor to an organizer of the BMW Championship. He sat down with Vic and Mose to reflect on it all.
A conversation with Sam Eckholm '18 about his unique path and work to inspire the next generation of military leaders through social media and content creation.----more---- SUMMARY In this edition of Long Blue Leadership, host Lt. Col. (Ret.) Naviere Walkewicz '99, is talking with Sam about his journey from the three times he landed on the “footprints” on in-processing day through the challenges he faced as he learned to lead his peers, side-stepping career advice that might have left him in obscurity, his relentless perseverance pursuing his dreams, graduation in 2018, the history he's making now and Sam's continuing support of the Air Force Academy. SOME OF OUR FAVORITE QUOTES "Putting yourself in other people's shoes is big." "If you have an end goal in mind, it's not going to be easy to get there. If it was easy, everyone would be doing it." "What you see as a finished polished video, the behind the scenes is crazy." "Don't lose sight of that end goal." "Dig deep down and realize what you want. And just relentlessly go after that." SHARE THIS EPISODE FACEBOOK | TWITTER | LINKEDIN CHAPTERS 00:00 - Putting Yourself in Other People's Shoes 21:13 - The Terrazzo Gap: Challenges and Perceptions 23:49 - Finding Passion in Clubs and Sports 27:40 - From Photography to Public Affairs 30:05 - Inspired by the F-22 Demo Team 31:00 - Pursuing a Career in Public Affairs 32:24 - Learning and Growing as a Young Lieutenant 33:22 - Challenges and Rewards of Public Affairs 34:22 - Maintaining Motivation and Finding Balance 35:44 - Leading Others and Finding Personal Outlets 38:41 - Transitioning to Entrepreneurship 41:49 - Impactful Moments and Inspiring Others 46:49 - Overcoming Challenges and Pursuing Dreams 53:31 - Supporting the Academy and Creating Impactful Content 56:19 - Final Thoughts and Message to Listeners TAKEAWAYS - Putting yourself in other people's shoes is important for effective leadership - The Terrazzo Gap between intercollegiate athletes and non-athletes at the Academy is a unique challenge - Being involved in clubs and sports at the Academy provides valuable experiences and friendships - Passion for photography and social media can lead to a career in public affairs. - Don't lose sight of your end goal and relentlessly pursue it. - Advocate for yourself and trust in your own decisions. - Creating meaningful impact requires hard work and dedication. - Inspire others by sharing your journey and experiences. - The Academy Blueprint program helps level the playing field for aspiring cadets. - Expand your knowledge and learn from various sources of inspiration. - Don't be discouraged by challenges and setbacks; they can lead to growth and success. ABOUT SAM Deep down, Sam Eckholm always knew the Air Force Academy was where he belonged. As the son of an Air Force pilot and Academy graduate, he was brought up on the blue and silver. After graduating high school in Dallas, Texas, he followed in his dad's footsteps, attending the U.S. Air Force Academy as a member of the class of 2018. Following graduation, Sam was selected as a member of the F-22 Raptor Demonstration team, where he traveled the world as a Public Affairs Officer, documenting the 5th generation stealth fighter jet at air shows across the globe. After separating from active duty in 2022, Sam's passion for military service has not changed, but his ability to share that passion with an even larger audience has. His videos have accumulated over 100 million views online, with over 1 million followers across his social media platforms. Attending the Air Force Academy is what started it all, and Sam's goal is to help others achieve their dreams of throwing their hat in the air and graduating from the Academy. The Air Force Academy Blueprint is the culmination of almost two years of pouring his heart and soul into a singular project, and he can't wait to bring it to you. - Image and copy courtesy of Sam Eckholm CONNECT WITH SAM LINKEDIN | INSTAGRAM | FACEBOOK | TWITTER LINKS WE MENTIONED ACADEMY BLUEPRINT SAM'S YOUTUBE CHANNEL ABOUT LONG BLUE LEADERSHIP Long Blue Leadership drops every two weeks on Tuesdays and is available on Apple Podcasts, TuneIn + Alexa, Spotify and all your favorite podcast platforms. Search @AirForceGrads on your favorite social channels for Long Blue Leadership news and updates! SAM'S YOUTUBE CHANNEL TRANSCRIPT OUR SPEAKERS: Guest: Sam Eckholm '18 | Host: t. Col. (Ret.) Naviere Walkewicz '99 Sam Eckholm Putting yourself in other people's shoes is big. It's kind of hard to remember that because you're getting information from your leader, right, your boss, they're telling you one thing, it's hard for them to see kind of two layers down how that's going to impact everyone else. So, I mean, I would always just try to put myself in other people's shoes. Okay, if I do this, what's that gonna… how's that going to make this person feel? Naviere Walkewicz My guest today is Sam Eckholm, USAFA class of 2018 and Air Force captain turned full-time entrepreneur and storyteller, the third in his family's Long Blue Line. Sam is the son of a 1989 graduate and the nephew of a 1993 graduate. All three hail from Cadet Squadron 28, the Blackbirds. We'll talk with Sam about his Dallas roots to the day he stood on the footprints at the Academy. We'll ask him about how he made his way from the wing to the F-22 Raptor demonstration team, then public affairs, out of the Air Force in '23, and now an entrepreneur, content creator and social media influencer. Sam's father and uncle were his main sources of inspiration for becoming a member of the profession of arms. And he has stayed close to the Air Force and the Academy ever since. He leads hopefuls to reach for their dreams and shares his passion for all things Air Force with the world. As we move through the conversation, we'll talk about lessons he's learned in being a leader, and what advice he would give to those aspiring to become leaders and leaders who want to be better. Sam, I'm really looking forward to this conversation. Welcome to Long Blue Leadership and thank you for being here today. Sam Eckholm Naviere, it's always great to see you. It's always great to be back at the best school in the world. Naviere Walkewicz Yes, it is. And I mean, I think what's so great about your story, Sam, and what's so unique for our listeners is they feel like they know you because you have such an incredible presence. But today, they're really going to get a chance to understand how you got here. And I think that's what's so fascinating for people. Sam Eckholm Yeah, that means a lot. It's always fun to sit down and kind of talk a little bit more in depth. You know, with the videos I do, I'm trying to focus on highlights and showing some action and keeping the viewer's attention. But this is just kind of laid back. Naviere Walkewicz Let's talk and relive some fun, exciting , you know, stories from the Academy and beyond. Yes, this is about you now. So, you get to be the spotlight and I'm really excited to take everyone on this journey. So, let's roll it back a little bit. We'll start with a journey of Sam as a little boy, you know. I know you shared you kind of grew up in Dallas after third grade. We had a little bit of a chat, but you did some bouncing around before that. Let's hear about your childhood. Sam Eckholm Yeah, so my dad, an '89 grad, like you said went off to pilot training ended up flying KC-135s. So I was actually born at McConnell Air Force Base, right, and so Wichita, Kansas. Fun fact: little full-circle moment for me, I'm gonna' be headed out there in two weeks to do a KC-46 video with the unit there and first time I'll have been back since I was born. So that'll be really fun to see. But yeah, growing up I mean, I don't consider myself an Air Force brat because my dad did separate when I was young, but we bounced around every two years but Dyess McConnell, it was fun. Definitely have some early memories of him and his flight suit walking out on the flight line. And that probably sparked the initial interest in wanting to serve. I think I shoved that to a side for a little bit until I was a bit more mature and could realize what that actually meant. Kind of around the second or third grade, he got out, transitioned to the airline world settled on American Airlines, and moved to Dallas, Texas. And that's really where I call my home. That's where I grew up. And as you know, Dallas is a super not just for Academy athletes and future cadets. It's just seems like a hot hub, right, for a lot of people move there. So, I had a great experience. When it came time to applying to the Academy I knew I was going to have to have my ducks in a line because it's competitive. There's a lot of people trying to get in. But looking back I mean, I've been all over the world now at this point, but Texas always feels like home. Naviere Walkewicz I love that you have your roots. So talk about what you were like as a kid. Were you really active in sports? Where are you — you kind of have the social media side, so, are you really interested in some of the dramatic arts? Like, tell me about what that looked like? Sam Eckholm Yes, sports were always a big part of my family. My dad was actually a basketball player here at the Air Force Academy. My uncle played on the football team as well. So, they were huge athletes. I was always, growing up, I was playing tennis, basketball, golf with my dad, my brothers. I have two other brothers as well. We're all super competitive. Probably, I think what also helped me just realize the Academy was a great school because you know, what other college do you go into where everyone's so competitive and athletic, and sports are built into the curriculum? So yeah, I mean, I would say that was an important part of growing up. My dad especially instilled a lot of values he learned at the Academy in serving. And it's just so cool looking back now, because I didn't realize at the time what those were, and then you go through four years here, you go through five years active duty, and you're like, “OK,” that's why he was the way that he was. When I was actually here at the Academy, I had this mental checklist of stories, he told me, and I will try to like check them off as I also accomplished them. So, you know, his basic training experience, right? Him jumping off the 10-meter board and water survival; him going through survival training and getting some of that experience and jumping out of an airplane. It's really fun for me to experience those as well because those were the stories I had grown up with back home in Texas. Naviere Walkewicz Wow. So, a house of three boys. Where were you in the lineup? Sam Eckholm I was a middle child. Naviere Walkewicz And so did your other brothers want to go to the Academy as well or that wasn't... Sam Eckholm So my older brother Ben, he originally was interested. In fact, you know, he's only a year and a half older. So, we were only one grade apart. And I remember he went to one of those service academy, congressional just learn more about it, right. And he went with a couple of his buddies, and I think they turned him off from it, because they came back and said, “Oh, I ain't doing that. We're going to Texas A&M. We're gonna' have fun.” But I remember he came back and had this pamphlet he got from it. And I stole it from his bedroom. And then I started looking at it. And I was like, “OK, if he's not going to do that, I think this is something I want to do.” And we can talk more about that, obviously, but my brother did end up going a different route. He went to Texas A&M, not in the core there, just kind of a normal student. Little brother, he's like seven years younger than me. He was always interested in the academies, but you know, as he grew up, I think he navigated a little bit more towards another route as well. So, to answer your question, I was the only one who ended up going into an academy and serving, but they're still incredibly close to me. And I actually have this hilarious photo of my older brother. He came to visit during Parents Weekend. I was like a junior. And during Parents Weekend here at the Academy, my family would actually like stay at the Academy because all the other kids and their parents would go to Boulder, go to Garden of the Gods or the Broadmoor, whatever. And so, the Academy was completely empty. And so, it was kind of like this country club for my family. So, like, we would go down... And then you got like the golf course to yourself. You got these beautiful greens… Naviere Walkewicz I could see you've got your stretch view… Sam Eckholm Right, exactly. So, we would go down to like the athletic facilities and play tennis and just hang out and have fun. Anyway, there's this funny photo of my older brother. I gave him my PT uniform, the ringer tee and the shorts. And he like blended in as a cadet for the weekend. And it was really funny one day because retreat played and he was saluting. I'm like, “Well, they're gonna' think you're a cadet.” So, everyone's super close to me and the Academy, and they loved coming to visit. And I think in an alternate world, they would have all tried to come here too. But yeah, very close with the family. Naviere Walkewicz That is outstanding. We love, hearing about the dynamics of kind of what your support network was like, what those influences were like in your life. You mentioned something about your dad sharing stories. What were those initial nuggets? I know you talked about the experiences they had, but what was he instilling with you and your brothers at that time when you were in those impressionable years? Sam Eckholm Well, my dad is just one of the most like regimented individuals I know. He's very, very focused, you know. And now looking back, I think I just attribute so much from the Academy, and especially back in the '80s, you know, the way things were run and like how he did it, but you don't know that when you're a kid, right? Like, I heard the stories of the Academy. And I don't know, I think when I was young, I didn't think they were cool. And then as you get a little older, they are kind of cool, but you don't want to tell him they're cool, kind of like shove that in the back of your head. And then now I'm like, “Wow, that was really, really cool.” So yeah, I remember there was this photo we had in our house. I don't know if it was above our piano are just on some dresser and it was him in pilot training and his flight suit standing next to T-38. And I thought that was the coolest thing growing up. I mean, he looked like Tom Cruise from Top Gun. And so I literally to go to my room, I would walk past that every single day. And that photo is just like, I don't know, it's cemented in my mind of, “Wow, that was so cool.” And, you know, at the time, I did think “Hey, I'm going to be a pilot. I'm going to do this,” and learned obviously down the road there's so many opportunities to serve in the Air Force. But yeah, I mean, it was just such a cool thing to be able to say, “My dad went to the Academy. My dad's a pilot,” you know? Other people's parents, whatever they did, you know, still interesting. But to be able to say that was always so cool. I just wanted to be able to experience that, wanted to be able to do something different from my friends in high school, being able to have my dad actually, which I know a lot of applicants don't have someone who served in the Army. I'm trying to change that with the work I do to make everyone feel like they understand what they're getting into. But that was huge for me. And it was fun. I still remember I would text him through every milestone we had at the Academy, whether it was Recognition or Ring Dance or commitment. And he would kind of share where he was back then or a photo he had. And yeah, it was cool. Naviere Walkewicz That's really beautiful. And, and it makes me think about how we capture now, and I think this might have been, this was happening during your class as well, but we had WebGuy, the WebGuy team actually capturing moments. And so, it's probably neat that he actually sees some of those while you're texting him. And those you know, those listening, the texting ability is not something we had back in the day when I was there. We just had the red phone booth to try to get your like five minutes to call. Sam Eckholm I can't imagine that. Naviere Walkewicz Yeah, it's wonderful. I think we preserve so much of the experience for our cadets. Sam Eckholm Yeah, there's still a bit now where the family almost gets to feel a little bit of that assurance with us. Why are they still writing like letters home? Pen to paper. Yeah, and you know, stamp. And yeah, WebGuy, I think was my mom's like, saving grace during basic as many moms out there. Yeah, shout out, Mom. I know you liked WebGuy. I always tried to smile when I saw a camera. So, she knew I was I could see how I was doing even though I sometimes was not that I was like, yeah. Naviere Walkewicz So let's talk about life at the Academy. So, you were direct entry. Were you an intercollegiate recruit or just kind of in and started? Sam Eckholm No, yeah, I was direct entry. I was very, very fortunate to get the principal nomination from my congressman who did that method out of Dallas. It was an incredibly competitive area. I mean, there were like 60 kids just from my area trying to get in and oh man, I was so stressed going in because I knew how bad I wanted it. I knew I looked great on paper. But the problem was 60 other kids also look really good on paper. So, the interviewer really helped me out there. I was able to talk about family experiences got the principal nomination, so I knew I was going to have my shot. So yeah, direct entry got here. And it's kind of funny because having a dad and uncle who went here, I thought I knew everything right? I had probably watched every single video and read every article, looked at everything on the Academy, I was obsessed. The second I got here, day one or Day Zero as they call it, like the bus ride here. Naviere Walkewicz Tell me about your experience on the bus. Sam Eckholm Oh, man, this is a lot different. Well, the bus is, I mean, I knew what was coming. I'd seen every single video, but it hits you different when you're there and they're screaming in your face. The footprints was really rough for me. I've told this story before, because then — I don't know what they do now — but they broke it up by your basic flights and your squadron. So, Cobras is what I was in. And so, all my future flight members were with me and we're on the footprints. And an upperclassman is — [there's a] crazy photo; I can send it to you guys — but just someone screaming at me, right? And I don't know what happened. But I think they lost track of me. So [I'm on the] footprints when the rest of my squadron was sent up the ramp to begin their in-processing, I got sent to the back of the footprints line to kind of do it again. Naviere Walkewicz Really? Sam Eckholm Yeah. And so, they did that for a few cadets. So, I got sent to do it again. And the crazy part is I went through that, I got sent a third time. But, and this is like the whole footprint spiel again. The whole “Get on attention.” So, I had like triple the footprints experience and then for the rest of the day because my squadron had already in process, I was so far behind. It was now like, “Are you lost, basic!” Like, I was that guy the whole time in the morning. So, it's just when I finally got there, at the end of the day, like to my squadron, I was already known and had the reputation, like the lost basic. You know it was for next six weeks, which turned into the next year, I was trying to get rid of that reputation that I was the lost basic, but hopefully now I've gotten rid of that. Naviere Walkewicz All right. We'll leave that one alone. That's a fantastic story. Yeah. Wow. All right. So, let's talk about your life at the Academy. I know where you graduate from Squadron 28, legacy squadron, right? Let's talk about some of your experiences, both from the cadet perspective — athletics, academics, wherever you'd like to take us — but also let's weave in a little bit of some lessons you've learned about yourself during that time in leadership. Sam Eckholm Yeah, I started out in CES-14 Baby Cobra. I don't know, I think what they're now doing like one and then three years. One and three. Yeah. I always knew that's what I wanted to do. Because like, literally, even when I was growing up, my dad had his A-jacket, and I saw the Blackbirds patch. And that was really cool. But yeah, I mean, my first two years were definitely different from my last two years, I always tell people, the first two years, I was discovering who I was both as a person but as a cadet, right? Like, you come in thinking you're going to do something and have a path and major in this and do this when you graduate. But it was so much information coming at me of here's what you can do, here are all the opportunities. And that's one thing, I'm really proud of myself for that — I didn't feel like I had to follow a certain path. You know, when I came in, I thought I was gonna' fly, I was gonna' be an engineer, I'm gonna' do this. And that's amazing for all the cadets who want to do that and are excited about it. But I knew I was excited about other stuff, too. You know, you mentioned kind of social media photography, that sort of stuff. I had that kind of in the back of my head, I just had to figure out a way how to make that work in the Air Force, right? Because I had no idea when I came in that was something you could kind of do. So the first two years were a lot of discovery, right? I did not, and this was kind of strategically, do any clubs or anything the first two years. I kind of regret that looking back, but I thought I just needed to be in the squadron with my flight. Versus now, I always encourage people at the Academy take advantage of the clubs, take advantage of the extracurricular stuff, because, I mean, you've formed so many friendships there. Naviere Walkewicz I don't know if you agree, because you did a lot, right? And I definitely agree, I was not a recruited athlete. And so, I think I explored a lot of different lanes. But you know, one of the things that when you were talking, I was thinking about this, because when people see you and hear you now, you just have so much confidence. Did you always have that? Or is there a time when maybe that was not the case as a cadet? Sam Eckholm Yeah, in high school, you know how it goes, right, you're at the top of the top in high school, especially someone going into the Academy. To go to the Academy., most students are presidents of their classes, or whatever. And so, you go from the top, and then you're dropped very quickly and humbled when you get to the Academy. So, I think I definitely lost a little bit of that. But then I built it back up. And I think that's kind of the goal of the Academy, right? They're trying to build back up leaders; you start as a follower. So, by the time I left, we can get to that, I was a squadron commander of CES-28. And that is, to this day, one of the most rewarding experiences. I learned the most about myself and talk about confidence. Getting up there every morning, talking to over 100 of your peers as their quote-unquote, cadet leader. I mean, that right there to this day, I'm like, if I can do that, and be able to tell other students my age, what they have to be doing, I can do anything. Naviere Walkewicz Peer leadership is definitely a challenging type of leadership. What did you learn about yourself in that? Can you share a story where you're like, well, am I really cut out for this? Sam Eckholm Well, it's hard because you have all different types of cadets, all different types of classes. Everyone has their thing that interests them. And let's be real, I mean, you're up here, right? You're not in the real Air Force, yet. You've been appointed this position. And so, some cadets are like, OK, come on. I mean, literally, two weeks ago, he was just, you know, Sam, and now he's like, oh, cadet first class at home squadron commander, cadet lieutenant colonel. So, with the younger classes, it's easier, because the rank structure, they kind of understand, but to your senior class, it's your peers. So, my mentality for that is that I was just going to try to be someone that everyone could relate to, that had everyone's best interest in mind. So, I would take so long for any decision or working with my AOC, just trying to advocate for what everyone wanted. I didn't see myself as higher, better, above anyone. It was just, I'm going to be the spokesperson for everyone. And I'm gonna' work as hard as I can to make sure everyone's happy. And I think there's a lot of lessons you can take from that approach. Of course, not every leadership position, you have the ability to do that. But at the Academy, I don't know, I think that was just a really cool opportunity to kind of explore and find out how that works. And I learned a lot from that. And because I've had opportunities to lead in my Air Force career and beyond, I still pull from those experiences. I'm like, “Well, this would maybe work here.” But yeah, I don't know. Did you have any opportunities to do the leadership stuff, the higher level here? It's so unique, there's nothing else like that. Naviere Walkewicz No, it really is unique. And I think one of the things that, when our listeners are always looking for are those little nuggets. So you learn so much, you know. What is one takeaway from a pure leadership perspective that you could say, “I've leaned back into multiple times?” What would that be? Putting yourself in other people's shoes is big. Sam Eckholm It's kind of hard to remember that because you're getting information in from your leader, usually from your leader, right, your boss, they're telling you one thing, it's hard for them to see two layers down how that's going to impact everyone else. So I would always just try to put myself in other people's shoes. “OK, if I do this, how's that going to make this person feel?” But the other thing is you can never make everyone happy. And I had to come to grips with that. And that's hard for me because I'm the type of person — it like messes me up if I know someone's mad at me or upset or doesn't think I'm doing the right thing. But you learn real quickly, you grow up really quickly and realize that if 90% is good, I mean, that might even be because that might be the best 99 whatever number you want. 15 a year and I'm like, well, this is working. You can't make everyone happy. And I still struggle with that, because you want everyone to be happy, especially with what I'm doing now on social media, when there's millions of people watching what I'm doing, and you look at comments, and you're kinda' like, “Man, I tried so hard on this, and I could have done it differently.” But then if you change it for one person, and someone else isn't gonna' be happy… so thick skin, that's the biggest thing I had to realize I wouldn't be where I am today if I let that bother me. And I remind myself that that's better to be where I am today and have thick skin then be hiding in the corner because I was scared. I couldn't make everyone happy. Naviere Walkewicz So that is a great lesson. Thank you for sharing that. So, the Academy was great. You had some wonderful leadership experiences. Can you share maybe one of your favorite things about the Academy while you were a cadet? Sam Eckholm Yeah, well, you asked about clubs. Oh, and I mentioned I didn't do anything really the first two years, which is true. That completely changed. When I switched squadrons, I got super involved, still within the squadron, but also within the Academy. I was on the mock trial team. That was so fun. Gave me an opportunity to travel on the weekends. I ended up being a legal studies major because of that and really enjoyed just everything that came from that. You know, I love talking. I don't know if you knew that I love speaking and talking with other people, communicating. And in mock trial and legal studies, our exams were literally us standing at a podium delivering a fake appellate speech or like you're talking to a judge and that was really cool. And then being able to compete and travel by talking and being a lawyer was fun. And then I also had the opportunity to be on the women's basketball practice team, the scout team. So I was a basketball player in high school, not at the level they play at the Academy. But I was like, “Well, how can I continue doing this?” And so someone, one of my classmates, is like, well, the women's team they look for former high school players to come into rugby, the scout team, run their upcoming opponents' defensive and offensive plays against them. And I tried out for that and made it and that was such a blast. I never knew we do that. And I had a schedule. I was able to go down there — we got the merch, the swag bag. It was fun. So, I tell everyone I was on the women's basketball team. Some kind of laugh, but it was the most amazing opportunity I had. And there's so many things like that at the Academy. By the time I was a firstie — people ask if I had any experience with photography, video, social media while here. One answer I say is “I started the CS 28 Blackbirds Instagram account,” which is still running strong, right? But then I actually worked with my then-physics instructor to start a photography class for the Academy. So as part of the Fine Arts Department, is the first time it was ran. And it was an elective I was able to sign up for when I was a first-year. And yeah, I mean, we literally had like 30 cadets take this course and raised enough money that we were able to get everyone a camera. Our professor, Col. Maddox at the time, she's still in, but she was amazing. She taught us and instructed us because she had her own business doing wedding photography and stuff like that. And that was so cool. I remember going to class, it felt like I was at a normal school. I was taking a photography class. And so that was when I was graduating going into public affairs, as my career, realized that I'm going to keep this up. And it was just cool to be able to do something like that, that you don't think the Academy has. We've got some cool classes that you might not expect. Naviere Walkewicz No, that's wonderful. And I think our listeners are really excited to hear that too. And before we go on to your career in the Air Force and that transition, I wanted to go back to a little bit about the intercollegiate experience because I think you have a really unique perspective, right? You are not a recruited athlete, but you experienced really diving into the Academy from that aspect. And then you got to have the schedule and understand the rigors of what our intercollegiate athletes experience and you will hear this term: “Teezo Gap.” What's your perspective on that? You know, for people that are just listening, I think that's a fascinating topic that we haven't really explored. Sam Eckholm Yeah, was a cadet for the first two years not being an intercollegiate athlete, the Teezo Gap, as you mentioned, it's a completely different perspective. And I'll be honest, sometimes you buy into it, you're like, I mean, these athletes are having an easier — they get to go do this and travel and wear civilian clothes as freshmen with their team, you know, miss all the mandatory squadron events and the training sessions and so I'll be honest, you do have some of that perception. Now flashing forward, that completely changed when I got a taste of it. And this was a small taste of it. I mean, I was a scout team player. And it wasn't every day, I had to go down half the week because we had two different teams that did it. But even then, I can't imagine what they have to go through. Because you go down there, your schedule is modified to where you don't have afternoon classes. So, after lunch, you're kind of going down there. And then it is practice meetings, dinner, sometimes meetings again, and then homework, and then rinse and repeat. And at the same time, sure, maybe they're missing some squadron stuff, but you know what, they're not missing anything academically, that's the same. So I have so much appreciation for all of the intercollegiate athletes at the Academy and experiencing that gave me more of an appreciation. And I just, again, it's something you can't fully appreciate until you have done it yourself. But for those students that can be so successful on the field and then still graduate from this. I mean, I know I couldn't do it. I couldn't do it. So, to answer your question, it is something that I think people who aren't aware, or who are listening and you know, might have that perception that it exists. I think we need to work to change that a little bit. Because these people are incredible. Naviere Walkewicz And again, it's just I mean, you can probably share more. So, you went through that. Like, it's fascinating. I really appreciate you sharing that. Yeah. I think that's a wonderful thing for people to hear. You know, some of the perceptions versus realities. So, let's talk about when you were in the military. So, you graduated the Academy, what AFSC did you get? Yeah, so public affairs? Sam Eckholm Yes. 35P1. When I was a firstie, I kind of knew I was going to not do the pilot thing. Multiple reasons. People asked me why. Couple: I wasn't even fully medically qualified at the time. I had some color vision stuff. Probably could have gotten a waiver for that eventually. But you know, there was a long process. So that's where I first started to think, “Hey, maybe there's something else I can do, too. I just loved being on the ground talking to people, there was more I wanted to do than just fly. And so, I was trying to find a career field that allowed me to still be around aircraft, still be bebop and buzzing around and doing my thing but also having an impact. So, after my sophomore year, when we went on ops Air Force, I went to Travis Air Force Base and part of that trip, I got to shadow the public affairs career field. And while I was there, I still remember the feeling of like walking through the doors at the PA building, which was right by the wing staff,. They had like a full suite of Apple MacBook computers, airmen on Lightroom and Photoshop and editing videos. The San Francisco 49ers were in town to do a base visit and PA was out there escorting them. I got to interview the commander who was about to PCS and write a story on him. This was all in the span of like three days. And I was like, “What other career field is there where you can do all of this?” It's like kind of a jack-of-all-trades job. And so that visit, I was like, “Wow, this is really, really cool. I want to do this!” Now the next part was like, “Well, how do I do this?” So, I came to find out there was only five slots. Since I've graduated, I've heard some years they have had no slots, some years a couple slots. So, I don't really know how it works anymore. But I would go up to Harmon Hall, literally every day the first semester of my first year, second of my two-degree year, and I would just talk with, then at the time Lt. Col. Allen Herritage, who is the PA director. Now it'd be like, “Sir, how can I learn more about this job?” I was like, “How can you help me? How can you help me get this?” It's all about connections. And regardless of whether or not that actually did help, I know two things are true. I went up there every day and I talked. And then I also got public affairs. So, I just, I worked really hard, though. I mean, I worked so hard in school, and I had a good class ranking. And that definitely helped me and just networking as much as I could to let a FPC know that this is something that I want. So yeah, I dropped public affairs. I was so excited. I remember our squadron put on this awesome AFSC drop release with Nerf guns and blindfold maze stuff. And when I saw that, I was like, “This is gonna' be fun five years, or longer.” Yeah, I didn't know looking back. I mean, you know, we can get into that too. But it's a career field that is fun for life and I'm so glad I got it. Naviere Walkewicz Wonderful. So let's talk about that. And let's talk about that career field and some of your experiences both from the experience perspective, but maybe where there was some leadership lessons you took as a public affairs officer. Sam Eckholm Yeah, well, I was kind of thrust right into it. So, I got stationed at Langley Air Force Base. I was, I think the only one from my class, maybe one other who even got sent there. So, it's not like pilot training or a lot. You know, if you got your buddies, it's kind of like a little reunion and you run it back for the next couple years. I was off on my own, so to learn quickly what life was like, to be just Sam as an officer, as a lieutenant, it's like the first week when I was out there we were doing unit PT with my PA shop, running around the base track, which those who have been to Langley, it's a beautiful ride on the coast on the running ground. It's amazing running the flightline. And out of nowhere an F-22 took off just full-burner. But it wasn't a normal takeoff. It started doing maneuvers and rolls and just putting on this spectacle of a show. I mean, my ears were like, “Oh my gosh,” and I turned to my boss at the time. I was like, “What is going on right now?” She's like, “Oh, Sam, that's the F-22 demo team. They travel the air shows around the world just like the Thunderbirds, and they put on shows and help recruit and they actually take one PA person from our office to travel with them each year.” It was at that second I knew that's what I want to do. That right there, is what I want to do. And flash forward a few months, the opening came up. I was completely inexperienced at the time, but I pitched myself and sold myself and the commander at the time, Lt. Col. “Loco” Lopez, who's now out in Hawaii, is the squadron commander for the F-22 unit. And he's been a big inspiration to me. I interviewed with him and I was showing him a YouTube channel. “Look, I can edit, see, like, I can take photos, look at my Instagram.” And he hired me in for the next two years. And every year I was like, “What is real life?” I mean, we were at shows all over the world. I went to Dubai, Singapore, Chile, Hawaii, I mean, Alaska, pretty much every base here in the U.S. got to meet my classmates who were stationed there, got to run all the social media, do all the videos for the team, the coolest jet in the world. It's the F-22 — blew up their social media, just made it my goal to do what I called “no life.” Literally, for two years it's all I did was live, breathe F-22 demo team, and just really wanted to give it my all. And that was so fun. Now to go back to the leadership side of things: Imagine being a butter bar, a second lieutenant now thrust on a team, which has national-media-level attention. I remember I was at a show in Chicago andI just got called in to do an interview because our pilot wasn't available. And I'm literally in front of thousands and thousands of people having to just talk about the Air Force mission and these high-level questions that I was like,”Oh my gosh,” so back to your question of being confident. Like, that's probably where it came from. I just had to learn and had to fake it ‘till I made it. But what a fun experience for a young lieutenant and just something I'll never forget. Naviere Walkewicz Wow. Well, I think something I took from what you said as well as you identify very quickly, when there's something that you really want to do and you make a path to get there. And I think in your relentless pursuit, in a way that is really convincing. And I think that's a lesson right? You have to put in the work, you obviously can't just only be talk, you have to be able to show like, you can put some cred behind it. And I think that's a lesson where you're able to share with folks, “Hey, if you're really interested in something, go all in for it.” And to your point, “and then live it.” Yeah, do that. soak it all in. So I think that's really inspirational. Were there any tough times you had as a public affairs officer? Sam Eckholm Tons. PA, it's not always the good side of things, too, right? We really exist for the most part for the crisis communication, right? When something bad happens, to communicate that as well. And so, it doesn't matter if it's the highs or the lows, you still gotta' get out there and talk to people and make things happen. So, luckily, when I was on the team, you know, we didn't have anything catastrophic, any mishaps like that, but I know people who have right I mean, [I've] had mentors, PA world or former Thunderbird PAs when they've had crashes and there's a lot that goes on there. So, we always have to be prepared for that. And even though I didn't have to necessarily be thrust in that environment, that's still on your mind, you just have to be prepared. Now, the other thing was just tough with being in this lifestyle for two years is that when you're constantly gone, so we are TDY I mean, like, literally 300 days a year. And so, it's hard to continue to have the same motivation every single day when it's just the same show, monotonous, like doing everything day in and day out. And I think that's a lesson anyone can learn in the Air Force or beyond, you know, because a lot of the times it, it is repetitive. So, I would always look for ways to make it not repetitive. And for me if we're going to a different show, as a photographer, videographer making content, I would always try to do something different. I would always try to focus in on a different element of the story. So instead of just focusing on the pilot in the jet every time, I would tell behind-the-scenes stories of our maintainers, of our aircrew flight equipment specialists, of the fans who came and traveled across the country to watch and, doing tours with them and I would arrange a ton of school visits and talk to Civil Air Patrol units in JROTC and really just focus on the community relations and the recruiting side of things. And there's a lot I had to work with and that was really fun for me to mix and match and that was the way I just stayed motivated and still had fun with it. And even to this day, I'm always trying to one-up the last thing I did and branch out and evolve and just make everything interesting. And I think the viewers kind of understand that and appreciate it. And that's always my goal is for no one to ever click on a video of mine or see what I'm doing and be like, “Oh, that's kind of the same thing.” I want it to always be exciting. Naviere Walkewicz I can absolutely appreciate that. And it seems like that kind of pace is, I mean, how do you maintain that? So maybe my question would be for you, Sam, what is your outlet? Because if you live, breathe as a leader, right, if you you expect a lot from your people, and you always want the best and you want something new, how do you maintain that level of give? And so, what's your outlet? Sam Eckholm Yeah, well, kind of the first part of what you asked, I also had to realize that just because I'm this way doesn't mean everyone's this way, right? So, if you're a leader, and you are 100% committed and want it to be your entire life, that doesn't mean everyone's going to be that way. And I had to realize that because at times that can be frustrating, if you're leading a team and you're gung-ho about it, but like, OK, maybe they aren't, well, that's OK, you know, you need to, again, put yourself in their shoes and see what motivates them. And I learned that lesson as well, even back to when I was a squadron commander, I'd pitch an idea and I was so excited. And I can tell him that everyone's [not] gonna' be as excited as you, Sam. But yeah, my outlet, I mean, a lot of different stuff at the time, you know, I was just so excited about doing what I was doing. So as weird as it sounds, my outlet was my work. And that's something not everyone understands. But I actually felt depressed if I wasn't continuing to work, because I knew there was a time limit on how long I would have this opportunity. So, I was like, “Well, I'm going to keep working hard now.” And as I've moved on, I have found a healthy balance between work and other things. So, you know, friendships are incredibly important, especially other people in the space with what I'm doing, being able to talk with them and how they are handling stress levels. Because not everyone can relate especially to what I was doing and am doing. So other people in the space, in the industry, we're all dealing with the same things. So that's something I tell people all the time is, “Other people who are in your world — those are some awesome friendships you can have, because they understand what you're going through. Not everyone does.” That's a classic example of when people talk about the Academy, you go home on a winter break, none of your friends understand what you're going through. It's really, really hard, you know? Who does? Your classmates at the Academy. You go through that with them. And so that has been a huge thing for me: other people who have gone through what I have, like, we're in it together. And those are some times when I really feel like I can sit back, relax, and the stress is taken off. Naviere Walkewicz Now that's really helpful. And I think I did chuckle in my head a little bit when you said, you know, “Actually, my outlet is my work.” But I think when you're doing your thing that you're wired to do and your passion, that makes sense. Sam Eckholm Yeah, it's both fulfilling and exhausting. I mean, I love to travel to like, I do normal things as well. But in some way, even then I battled the whole, like, well, what can I be doing, especially when you're a full-time, have your own company entrepreneur. That was a huge adjustment for me. Because it's not like you have a salary job where there is some end at some point to kind of go home. It's like, well, you could always be doing more, right? You could always be working. And I've had to struggle with that sometimes, because it's like, I could keep working, keep working. So that's something I've learned and doing better at still to this day. But yeah, it's interesting. Naviere Walkewicz So, let's talk about that transition. You know, you knew there was a time period on that F-22 demo team, and the PA role. But when did, you know, “I think I'm going to be moving out of this into my own kind of work.” Sam Eckholm Yeah, so once I finished the F-22 team, I had to move on with my career. They don't let you do something in the Air Force forever, totally understood that. But I wasn't done personally inspiring, making content. I had developed kind of a following along the way of people who were just interested in what I was doing. So, I would kind of take my free time. I always made it my goal — I was like, I'm going to stay focused on the PA job. I never want anyone to be able to look at lieutenant at home and be like, “He's not locked in on this PA job. He's not focused. He's interested in these other things.” So, I would make that my goal. But my free time, my leave, my time on the weekends, instead of normal hobbies people do, I would make videos. That was my thing. And so, my next assignment, I went to Scott Air Force Base, I was 375 Air Mobility Wing, and that was a demanding and fun job. And I kind of still had this thing going on the side. It got up to the point where it's at the end of my Academy commitment, and I had a tough decision to make, right? I loved being in the Air Force. I was a captain at the time. I was excited. But as you rank up, you get more responsibilities, understandably, and I knew that I did not want to let that lack if I was going to stay in the Air Force. I did not want my airmen — I did not want people to think I was distracted doing something else. But I loved this other thing as well. So really, what I had to decide is, “Where am I having the biggest impact in the Air Force?” And as weird as it sounds, right, because you think of serving — most of the time people think like, in uniform active duty. Well, I think of service in many different ways, right. And I actually felt, and I know this is true, that I could serve the Air Force, the military, our country, better on the outside, continuing to inspire people by doing these videos, making this content, showing people what life was like, inspiring all these kids on the outside, being able to go at that with 100% of my time. And luckily, that wasn't just a personal decision I made. I was having conversation with like, the highest levels of leaders in Air Force recruiting and public affairs explaining this as well. And that's just what I decided I wanted to do. And it was scary. It's very scary going from a job, one that I had worked since I was a freshman in high school to get to in the Air Force, to now kind of giving that up to do this other thing. But we're really helping the viewers, it wasn't giving it up to me, it was just doing it in a different way. I would say I'm still connected now more than I was even when I'm in with what I'm doing. I'm not in uniform, you know, I don't have my CAT card anymore. But I am serving more than I ever thought I would be around the units traveling to bases every single week filming what I'm doing. So that's kind of what helped me make that decision. And it was the right decision. And to this day, the comments I see from kids, the people I've been able to help and resonate with, it's crazy. And it's something that probably wouldn't have been able to happen if I stayed in just with the amount of you know, stuff I would have had to do on the normal job side. Right? Naviere Walkewicz Wow. So, you talked about impact. And that was really important to you. What's one of years or maybe a couple of your most favorite, impactful moments that you've had since moving into the entrepreneurial side of things? Sam Eckholm Yeah, I mean, it's hard sometimes when you're like a video creator, because what you see is numbers on a screen, right? You see views, you see comments, which can be really inspiring too. But sometimes, you know, you miss the in-person interactions because you're traveling and it's the videos people see. But I always, even to this day, a couple times a year, I do like in-person events, I just went out to an airshow and was in San Antonio and I did a couple of these previous years. And it's a different feeling when you're out there. And there's tens, dozens of people, who are like literally waiting in line just to say hi, to take a photo to tell me that like, hey, these videos are the reason they want to join or have joined or have inspired them. It's crazy. And that to me keeps me going. And that was so, so impactful. And you know, I have a folder on my computer. On my phone I have like screenshots of all the messages I've gotten, because when I'm having a hard day or when I'm like, “Man, this is tough,” I can look back at those and be like, “Well, this is why it's all worth it. And this is why I do the things that I do.” And yeah, it's cool being a creator who's not just in it for themselves. And I try to tell people that really what I'm doing is to inspire other people. It's tough. It probably looks really cool when you see all the things I'm doing. And that is fun. But it is a lot. But I know the impact that's possible. I remember when I was a freshman in high school looking for content online, and there wasn't too much of it. And I wanted to change that. And I know Naviere, we've worked so much together and you've seen the stuff I've done and you know how much it means to me. So just being able to see and hear from people, it means everything. Naviere Walkewicz Yeah, so what's your, is there a story, a video that you've done that just, it just kind of sits right into your heart like this one is just so special? I mean, we probably have so many, but is there one that you just feel has really resonated with, you know, youth or just that level of impact? Is there one you can speak to? Sam Eckholm Yeah, well, I'll give, I'll give kind of two. So, one that is incredibly special to me in a personal way. I actually got to go back and do a video on the KC-135 and I brought my dad out there for that. Yeah, that was something I always wanted to do. And he's great. I was a little nervous. I was like, “How is he going to be on camera?” But he knocked it out of the park to the point where some comments were like, “He needs to come to every video like that. You need to take over the channel at this point. Everyone loves you so much.” But it was so fun. I mean, he studied for weeks on the facts of the aircraft. He was an instructor for the instructors at the schoolhouse. It took him a few minutes, but literally after half an hour, he knew his way around that aircraft so well and was teaching the current pilots out there some things that they didn't know. Anyway, so I look back — that video is like a full-circle moment for me. And that resonated with a lot of people too, who just enjoyed seeing my inspiration and have some people who look at me as their inspiration. Like it's just really, really cool to see outside of that. I mean, I would say a really personal project of mine was when I actually got to come out here to the Academy and do a complete tour of the grounds and the campus and facilities. With the audience I've been able to build, a lot of people know me as an Academy grad. And so they reached out asking me questions about the Air Force Academy. “What it's like to apply?” How they can get in. And it's hard to answer all of those questions because that's all I'd be doing if I did it. So, I was like, “Well, what's a way I can put this message out to everyone?” And so, you know, I worked with your team, worked with the Academy team, and we came out here for a week and filmed what I think is the most beautiful school ever. And I just wanted to show that and that video to this day is, I don't know, 1.2-something million views. And you go scroll through those comments, the amount of people who didn't know it exists — which probably sounds crazy to us, right? — that now know and can see all of these cool things you would have access to and can do if you're cadet, I mean, I think that video is going to have returns and just inspire people for years to come. That was such a big project I wanted to do to get back to my school and to show other people, “This school did this for me. You guys need to understand what it can do for you, too.” So, I'm really proud of that one. I have a lot of people reaching out to me about that still to this day. Every single week, you know, “Hey, Sam, I want to go here. I watched this video. How can I do it?” And I'm like, “Alright, well, let's talk. Here's what you need to start doing. You need to do this.” Naviere Walkewicz I love that. So, it's really unique, your journey, right? Because you have been a leader of peers, of people, of airmen, etc. You've also been, I think, a leader of yourself, and you know, in part of how you navigate that. One of the ways I think our listeners really feel connected with our guests is, you know, life is pretty imperfect. What are some challenges you've experienced along the way in your life, just in your professional and personal life, that you have has felt as evolved you as an influencer as a leader, as someone who inspires you to share any with a group that makes them feel like, okay, Sam, I'm in? You know, I'm kind of like, Sam, you know, in some way, what would that be? Sam Eckholm Yeah, I mean, like I said, it's one of the things I sometimes struggle with when you have an online presence is you kind of gravitate towards only showing the highlights. And that's just how the business works, right? I mean, I don't want to be putting out negative content all day. But then, you know, you're right. I mean, some people kind of see like, “Oh, everything seems to be going well.” I mean, that's not the case. Absolutely not, especially with what I was doing. There's a reason it's very hard to get into this space, especially being in the Air Force. I made some decisions that some might have said would hurt my career, right? Even going back to the demo team, that was a job that typically you don't do as a lieutenant, right. And I was told, “Hey, this might hurt your career going forward.” But I also knew that this was something I wanted to do. And I had goals in mind. And I was young and I just hated the idea that a decision I made when I was 23 years old would ruin my career. I was like, “There's no way that can be true. I'm so young, I've got so much opportunity.” And so, I'm glad I kind of listened to myself. And that was a big decision. But even along the way, making videos while being in the Air Force, I was writing the rules, because there weren't regulations for what you can and can't do. And I was having a lot of tough conversations with people. I'm like, “I'm trying to do the right thing here. You guys gotta help me, I see a lot of potential in this.” So that kind of lesson can be applied to, I think, anyone. A lot of people, I feel, want to do certain things or have dreams and goals. And neither one get talked out of it. To talk themselves out of it. Three, you just look at the negatives, and it gets in your head. And it makes it hard for people to kind of pull the trigger and do it. And I completely understand that. “Comfortable rut” — I kind of use that phrase — you get comfortable in thing and it's hard to break away from that. And so, I don't know, for me, that's the biggest advice I give people: If you have an end goal in mind, it's not going to be easy to get there. If it was easy, everyone would be doing it, right? I mean, especially being an entrepreneur. It's hard, it's a gamble, it's a risk. And you've got to prepare yourself. I never say, “Hey, just go take this without any plan or backup plan.” And I always had that in place. But you know, I guess I kind of am a risk taker in some world. And I know I have good intentions at heart. And I know what I'm trying to do. And I think that was really important is just having the backup plans, having a good background, having things set in place to where I'm able to do this and — I don't know, coming across as a good person has been huge. So, people hopefully watch my stuff and, like, “Sam's good. He's doing the right thing.” Naviere Walkewicz So, I don't know, it's hard. If you have any specific advice on that, because you've done so much. But when people look at your stuff, hopefully you can kind of resonate and don't think it's all good all the time. But I think you'll come across as very approachable. I think it's lovely for them to hear in your own words some of the struggles that you have when you're thinking about your content when you're thinking about the delivery of it. They maybe don't get that glimpse, right? They just see the final product. I think it's good for listeners to hear that you've kind of had to advocate for yourself, trust in yourself. And I think you've shown a path of what belief and grit and, going back to your core of, “My intention is to create meaningful impact and do great things for our Air Force and for the future leaders,” right? I think you can always hang your hat on that with pride. Sam Eckholm Yeah, and I always tell people like what you see as a finished polished video — like, the behind the scenes is crazy. It's like, cameras everywhere, months and months of coordination for the shots and for these approvals. We plan videos — like I'm planning now that you will see six months from now. That's how long it takes. And things change. When I first started out, and it was fun, it was a hobby, it was just what I was doing. And then now when it becomes like, a full-time job, and you have a team now I've got employees who rely on me, like things kind of changed with that. And, you know, definitely the advocating for yourself is something that sometimes hard to do. But it's, it's necessary. And so yeah, it's a lot of lessons I've learned, and I'm still learning. But I'm not going anywhere. I'm gonna' keep going hard. Naviere Walkewicz So, love that. So, your dad and uncle were inspirations to kind of get you into the profession of arms, the Air Force Academy, who inspires you now? Do you listen to any particular leaders? Are there books you read when you have time? You know, what, what kind of fills your inspiration bucket, Sam? Sam Eckholm Yeah. You know, it's crazy. It sounds, there's not necessarily like a, like a one specific person who inspires me. And that's just because I try to consume so much different stuff and take the best from all of those. So yeah, I'm constantly learning, right? If I'm not creating content, I'm watching other content for inspiration, listening to a ton of podcasts, like this one here. So yeah, there's so much we can take from different people and different leaders. It is hard a little bit in my case to find someone who's exactly done what I've done. But there's a lot of people who have done other things and kind of made it, like Col. Kim Campbell, I've been listening to her actually, like what she's been doing with her Air Force career and then afterward and like, I've actually never met her. Naviere Walkewicz You feel like you've met her, right? Sam Eckholm I actually tried to. Same thing with Michelle Karen-Mace. You know, she's not Academy grad, but she's all over the world. And we did similar things in our careers. And so, she's been awesome to talk to as well, in pretty much any Academy grad. And that's something that I really enjoy. Being a member of the Long Blue Line, we come from the same roots. And everyone's very intelligent and understands things. And I've just been able to have so much support with what I've been doing through the grad network, especially when I go out to different bases and units like grads, like, “Hey, Sam, what's up? I'd love to work with you.” And that's been really cool. So, yeah, I mean, a ton of different inspiration from a lot of different people. And, you know, hopefully, I can eventually be that inspiration for someone else who wants to do something similar to what I'm doing. That's exciting to draw inspiration not just from people, but experiences. And what you see, just you're constantly looking for, yes, kind of pieces. Naviere Walkewicz That's pretty special. So, you know, let's talk about right now what is, you know, how are you in support of the Academy through what you're doing? Maybe kind of share with our listeners what that looks like. Sam Eckholm I'm always trying to further the Academy mission with literally every video I produce. I'm always doing something else. So I had the awesome opportunity to partner with Air Force recruiting and we did a six-video series exploring different aircraft, different career fields, — one of my favorite videos we did is actually went down and experienced Air Force Special Tactics officer training for a week in Hurlburt. And I was literally hands and feet behind my back bobbing through the pool like going through selection that normal people train for years for, I had like a week of advance to go out there and do that. So I tried to put myself in uncomfortable situations to show other people what that's like. It was extremely brutal. And I think there's more of that coming down the road as well. As you know, one of the huge goals was to give back to people trying to go to the Academy and honestly level the playing field in my mind with people who maybe don't have graduates or parents who went to the Academy and worked extremely hard work with you guys on the Air Force Academy blueprint program to just have a resource out there where anyone can navigate the Academy application can know what they need to be doing in high school, and to know what to expect once they actually get to the Academy too, and that's been incredibly successful. I mean, we have over 300 atudents enrolled — over two dozen who've been accepted this past class. Naviere Walkewicz I was going to ask: Have you seen any of those come through? Sam Eckholm Yeah, we have. Well, this will be the first year. so they haven't entered yet because we launched last August, right? So yeah, I'm excited. There will be a little mafia of Blueprint students here at the Academy as well. And like I said, that was something — you get so man
This episode is presented by Bristol Brewing, a Side Dish Dozen member. Bristol Brewing celebrates 30 years of brewing beer in Colorado Springs this year, and has created a destination for high quality craft beer and food inside the old Ivywild Elementary building. Visit https://www.bristolbrewing.com to find out what's on tap! In this episode of tap&table, co-hosts Ryan and Matthew had to pull out the collared shirts as they sit down with three of The Broadmoor's talented chefs: Randi Powell, Rocio Palmer and Tia Allen. These incredibly talented women are raising the bar at each of their establishments inside the Springs' five-star hotel at the mouth of Cheyenne Canon. About the Chefs: Randi Powell is now Chef de Cuisine at Ristorante del Lago, known for authentic Italian dining. Most recently, Powell was The Broadmoor's Wilderness Chef, overseeing culinary operations at Cloud Camp, the Ranch at Emerald Valley, and Fly Fishing Camp. She was raised in Connecticut and attended Colorado College before starting her culinary career in The Broadmoor's Culinary Apprenticeship Program, where her first kitchen was (fittingly) Del Lago. Rocio Neyra Palmer is Chef de Cuisine at Summit, an American Brassiere. Palmer was raised in Peru, where she fell in love with the culinary arts by sharing a kitchen with her grandmother. She formally studied cooking in culinary school but also pursued a degree in farming and agronomy, which has deeply informed her devotion to seasonality and whole-animal, zero waste cooking. She joined The Broadmoor in 2008 as an International Culinary Extern and has held a litany of positions at the resort, most recently as sous chef at Ristorante del Lago. Chef Tia Allen is the Executive Sous Chef of Restaurants at The Broadmoor. Chef Tia has been a valued member of the Culinary Brigade at The Broadmoor since October 2014. Chef Tia originally joined from the Sea Island Resort in Georgia where she spent 6 years honing her skills in various outlets. Throughout her 9 years with us, Chef Tia has ventured into a variety of culinary operations including assisting in the opening of Ristorante Del Lago as a Jr. Sous Chef. While in Ristorante Del Lago, she was instrumental in assisting with the Grand Opening of Natural Epicurean and the continued success of Play within its inaugural year. Chef Tia then joined Summit as a Jr. Sous Chef and operated the outlet as the Interim Chef de Cuisine. In 2018, Chef Tia seized the opportunity to join the Banquets team by accepting the position of Sous Chef of Garde Manger. In 2020, Chef Tia became the Ristorante Del Lago Sous Chef and later excelled as the Ristorante Del Lago Interim Chef de Cuisine. Chef Tia was later promoted to Chef of Garde Manger Banquets in 2021, where she has been instrumental in the success of the Banquets Team. Chef Tia has been a prime example of dedication and hard work throughout her time with The Broadmoor. Subscribe, or die! Just kidding, but please subscribe? We're getting better, but still 85% of those who watch our episodes aren't subscribed, and it would mean the world to us if you'd like, subscribe and even hit the bell for notifications of our upcoming episodes! We have some amazing next guests lined up, so it means a lot that you've taken the time out of your day to watch/listen to our podcast. Follow tap&table on Facebook: https://www.facebook.com/tapandtablepodcast Follow tap&table on Instagram: https://www.instagram.com/tapandtablepodcast About tap&table: tap&table is a comprehensive food and drink podcast for the Pikes Peak region presented by Matthew Schniper (Side Dish) and Ryan Hannigan (Focus on the Beer/Focal Pint). Combined, Matthew and Ryan have 30+ years experience covering food and beer here in Colorado Springs. Our aim is to elevate voices and ideas directly from the local service industry community with commentary, insight, guests and the TableStakes product-of-the-week segment. By default, each episode will be nomadic by nature, recording via pop-ups in various unique local spaces, to provide texture and ambiance from those environments.
Caroline Robinson - Jimmy Savile VictimSep 4, 2022In the 1970s in the UK, there can be few names which were as synonymous with childrens television than Jimmy Savile. Savile same to fame via Radio Luxembourg and Tyne Tees Television, eventually appearing on the BBC radio and television networks. He was lauded by politicians and other celebrities for his ‘tireless' charity work, but beneath the veneer of an eccentric show business DJ and philanthropist, lay a vicious and depraved pervert. Something which only came to wider public attention after his death.Ed's guest is Caroline Robinson, great niece to Savile. She tells how it was known what Savile was in the family, and she herself was victim to the abuse Savile dished out to others. Unlike others, though, Ms Robinson's silence was bought by both Savile lavishing gifts and support on her and the wish not to have the association to someone so famous suddenly removed from her family. ‘It made me proud to tell others my Great Uncle was Jimmy Savile' she said.Following Savile's passing in 2011, a sleuth of accusers – many unknown to each other – surfaced. Savile had allegedly sexually abused children in theatres, cars, private homes, BBC dressing rooms and almost no area was safe for him to be left alone with a child of either sex. His access to places like Broadmoor and Stoke Mandeville Hospital also gave suspicion that Savile may have abused patients and there is some evidence to suggest Savile indulged in necrophilia.The legacy of filth lives on; did the BBC mandarins know about Savile? Was his presentation from a distant studio in Manchester a move to make staff feel safer whilst not acknowledging complicity?This interview is about family. It's about having a secret; but it's also about how a slick, protected paedophile fooled a nation, how he betrayed parents, abused vulnerable and/or impressionable children and adults and how he was in plain sight all the time.Books: In Plain Sight: The Life and Lies of Jimmy Savile Savile - The Beast: The Inside Story of the Greatest Scandal in TV History: Singing with "Iron Maiden" - the Drugs, the Groupies...the Whole Story Victim Zero: Jimmy Savile tried to ruin my life. I was the first victim to fight back.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-opperman-report--1198501/support.
In the 3rd instalment of the Teacup trilogy in 4 parts, Ali and Bob look at the crimes of the man known as the teacup poisoner committed after his release from the Broadmoor medical facility in 1971, while working for John Hadland Laboratories.
Anything Goes with James English Ep Ovie Peddy My Life of Violence in Broadmoor - Brixton Gangster Tells His Story You can contact James on his social media platforms http://instagram.com/jamesenglish2 http://twitter.com/jamesenglish0
Craig Lucas shares his journey of transition and resilience. He reflects on his experience working at Walt Disney World and the lessons he learned about achieving and sustaining excellence. He then discusses the significant change he went through at age 42 when he lost everything in his career. Craig shares how his company, Authenica, creates transformative experiences for teams and helps leaders become more trusting and effective. The conversation explores the themes of vulnerability, empathy, inclusion, and self-trust. He encourages listeners to trust that they can bring forth something of value and be enough to make a positive impact. About Craig LucasCraig Lucas is the Founder of Authenica, an experiential learning company focused on the activation of human potential through its continuum of event experiences, created and curated programs, value-added services and content. His commitment to helping others pursue excellence was shaped by his participation in the Walt Disney World College Program 35+ years ago.Through Authenica, Craig has hosted 57 event experiences to date with over 4,800 company owners, executives, centers of influence and employee groups having participated in one or more events built around the theme of excellence as a means of differentiation. Event venues include the United States Naval and Air Force Academies, The Lodge at Torrey Pines, Greenbrier, The Cloister on Sea Island, GA, The Broadmoor, Wingspread, Under Armour's Corporate Headquarters and Pro Football Hall of Fame amongst others. Craig produced the film Masterpiece that premiered at the Pro Football Hall of Fame in 2017 that showcased the grit & grace required to successfully move through adversity. He also launched Stagepass, a digital, on-demand subscription offering featuring special guests, great stories, important topics and a pledge to an unscripted, unrehearsed conversation to produce the most authentic engagement achievable last July. Craig is a 1986 graduate of Kent State University, has served on numerous non-profit boards over his 35-year professional career and enjoys connecting with those in authentic pursuit of personal and professional achievement.Resources discussed in this episodeContact Craig LucasWebsite: https://www.authenica.com Facebook: https://www.facebook.com/profile.php?id=100066921232194 Linkedin: https://www.linkedin.com/in/craiglucas1/Email: clucas@authenica.comContact Taylor MorganWebsite: https://courageinthecalling.com Instagram: https://www.instagram.com/courageinthecalling.podcast Facebook: https://www.facebook.com/courageinthecalling.podcast Linkedin: https://www.linkedin.com/in/company/courageinthecalling Email: podcast@courageinthecalling.com
2022 ‧ Thriller/Drama ‧ 1h 53m "The Silent Twins" June and Jennifer Gibbons are twins from the only Black family in a small town in Wales in the 1970s and '80s. Feeling isolated from the community, the pair turn inward and reject communication with everyone but each other, retreating into their own fantasy world of inspiration and adolescent desires. After a spree of vandalism, the girls are sentenced to Broadmoor, an infamous psychiatric hospital, where they face the choice to separate and survive or die together. We Two Made One | The New Yorker Scorecard: 6.4/10 Feedback : blackgirlcouch@gmail.com (audio/written) Twitter: BlackGirl_Couch Tumblr: slowlandrogynousmiracle
The Broadmoor is the world's longest-running Forbes Five-Star & AAA Five-Diamond resort. In this episode, Ann Alba, Vice President and Resident Manager at The Broadmoor, shares her thoughts on careers, mentorship, legacy, and preparing for the future. Listen to be inspired by the vision she outlines of what excellence in hospitality leadership can look like. You may also enjoy: How We Use History To Delight Guests, Neighbors, and Staff (with Cynthia Leonard, The Broadmoor)If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Today's guest, John Washko, is the Vice President of Sales & Marketing at Mohegan Sun, located in Mystic Country, CT. He embraces The Spirit of Aquai, which equates to the core values and the hospitality culture at Mohegan Sun. Listen to this interview to understand how John is such a natural fit to enliven the four key principles that define how this magnificent casino complex treats their guests and how their employees treat each other. 1. Welcoming 2. Mutual Respect 3. Cooperation 4. Building Relationships Through his leadership, the complex has achieved over 70% repeat booking of their large events. Respect and compliments to their Tribal Chief, Chief Mutáwi Mutáhash (Many Hearts) Marilynn "Lynn" Malerba for her leadership. To learn more about what it is like to work at Mohegan Sun and in the hospitality industry: https://backofhouse.tv For more about Mohegan Sun to accommodate a group or event: https://meetings.mohegansun.com More about John Washko: John Washko is the Vice President of Sales & Marketing at Mohegan Sun, located in Mystic Country, CT. In this role, he is responsible for leading the convention, meeting & expo sales team and marketing effort, setting the overall strategic direction and goals while achieving revenue targets for Mohegan Sun. Washko is a veteran in luxury hospitality sales and marketing with over 25 years of experience. Most recently, Washko was the Vice President of Group Marketing and Sales for Atlantis, Paradise Island. Prior to that role, Washko was Vice President of Sales and Marketing for Elite Meetings International, a hospitality marketing and technology company. Prior to that role, Washko was the Vice President of Sales and Marketing for the historic The Broadmoor in Colorado Springs, Colorado. Washko currently sits on HSMAI's Americas Board Executive Committee as Immediate Past Chair as well as the board of the Connecticut Convention & Sports Bureau. Past roles include chairing HSMAI's Resort Marketing Advisory Board. Additionally, for the Colorado Springs CVB, he chaired both the Board as well as the Marketing Committee. In 2010, Washko received The Resort Marketer of Year award from HSMAI; and in 2015, HSMAI recognized him as one of the Top 25 Extraordinary Minds in Sales & Marketing. Washko received his BS from James Madison University.
This episode is a special conversation with members of the Culinary Arts program at Pikes Peak State College. Watch the full episode on YouTube: https://www.youtube.com/watch?v=t9o_Zep5AAQ&t=348s Join Pikes Peak State College in The Broadmoor's Cheyenne Lodge for the 2024 Chef Henry Trujillo Memorial Scholarship Soirée, celebrating decades of Chef Trujillo's life. Tickets are available today at https://www.pikespeak.edu/trujillo In this episode of tap&table, co-hosts Ryan and Matthew are back in the classroom learning about all things Culinary Arts from Chef Heidi Block and Pikes Peak State College student Lyle Gallin. Follow tap&table on Facebook: / tapandtablepodcast Follow tap&table on Instagram: / tapandtablepodcast About tap&table: tap&table is a comprehensive food and drink podcast for the Pikes Peak region presented by Matthew Schniper (Side Dish) and Ryan Hannigan (Focus on the Beer/Focal Pint). Combined, Matthew and Ryan have 30+ years experience covering food and beer here in Colorado Springs. Our aim is to elevate voices and ideas directly from the local service industry community with commentary, insight, guests and the TableStakes product-of-the-week segment. By default, each episode will be nomadic by nature, recording via pop-ups in various unique local spaces, to provide texture and ambiance from those environments.
Romulus and Remus, Mary Kate, and Ashley. It's hard to deny that the world finds twins fascinating. But what of the mythology and the darker side of our obsession? Today we explore twins Joanna and Jacqueline Pollock, whose family was convinced they were the reincarnation of their siblings who tragically died - and Broadmoor's Silent Twins, Jennifer and June Gibbons, who created a secret language that only each other could understand. Apologies for some sound issues in the first sections of this episode. Content note: racism, death, mental illness. Join our Coven on Instagram @honeyandthehex and we're on Twitter too @honeyandthehex. If you'd like to support us, you can buy us a brew, https://ko-fi.com/honeyandthehex thank you! Hosted by @tatumkarmen & @tanpire Artwork by Wee Moody Judy Honey and the Hex is a sibling duo exploring the origins, traditions and intersections of folklore and where they lie today. Through a progressive lens they delve into myths, magick and mystery. Journey through the British Isles in search of gremlins, goblins, fairies, banshees, witches and vampires.
Join us for an exciting new episode of HR Like a Boss with special guest Craig Lucas, the innovative founder of Authenica! On his podcast interview, Craig discusses the vital role of creating trust and connection with employees, and also gain insights on standing out in the competition for top talent. Check out this new episode! ABOUT CRAIG LUCAS Craig is the Founder of Authenica (Authenica.com), a company focused on the activation of human potential through its continuum of event experiences, created and curated programs, value-added services and content. His commitment to helping others pursue excellence was shaped by his participation in the Walt Disney World College Program 35+ years ago Through Authenica, Craig has hosted 55 event experiences to date with over 4,500 company owners, executives, centers of influence and employee groups having participated in one or more events built around themes of importance featuring no agenda provided to attendees (to keep participants present in each moment) and no stated deliverables (to not limit the attendees' experience). The end result triggers epiphanies and discoveries unique to each. Host venues for past Authenica event experiences include the United States Naval Academy, Air Force Academy, Greenbrier, Broadmoor, The Cloister on Sea Island, Lodge at Torrey Pines and Pro Football Hall of Fame. Past event presenters include author Ken Blanchard, United States Navy SEAL Commander Mark McGinnis, Vice Admiral Ted Carter of the U.S. Naval Academy, Lt. Generals Jay Silveria and Michelle Johnson of the Air Force Academy, Hall of Fame Gold Jackets, Anthony Munoz and Bruce Matthews, Sports Agent Leigh Steinberg, Debbie & Hilary, Jeff Bloomfield, Dr. Srini Pillay, Katie Spotz and Nitra Rucker, Director of Diversity, Equity & Inclusion for the United States Olympic Committee. In August 2017, Craig premiered Masterpiece, a film that features content from past Authenica events and a storyline that honors the “in between”, the bridge between the two extremes of adversity and triumph. Masterpiece showcases elements that roll up to the broader emotional intelligence theme- candor, empathy, transparency, vulnerability as a strength and inclusion- through the life experiences of notable others. Craig is a 1986 graduate of Kent State University, has served on numerous non-profit boards over his 35-year professional career and enjoys connecting with those in authentic pursuit of personal and professional achievement. He is married to his wife, Anna, and has two children, Ava and Carson. ABOUT HR LIKE A BOSS HR Like a Boss centers around the concept that with the right passion to be and think different, HR and business professionals can do amazingly awesome HR. People who do HR like a boss understand business concepts, what makes people tick, and how to approach HR as more than a compliance or cost center. This podcast builds the foundation for John Bernatovicz's book, "HR Like a Boss." If you're ready to take your HR career to the next level, this is the podcast for you. Share any comments with bridgette@willory.com. --- Send in a voice message: https://podcasters.spotify.com/pod/show/willory/message
This episode is presented by Downtown Colorado Springs, Pikes Peak State College and The Ute Restaurant. Find a complete list of where to dine and drink in Downtown Colorado Springs at https://www.downtowncs.com Join Pikes Peak State College in The Broadmoor's Cheyenne Lodge for the 2024 Chef Henry Trujillo Memorial Scholarship Soirée, celebrating decades of Chef Trujillo's life. Tickets are available today at https://www.pikespeak.edu/trujillo Check out The Ute Restaurant inside CityROCK at 21 N. Nevada Ave. next time you're downtown. Check out their food and drink menus at https://theuterestaurant.com In this episode of tap&table, co-hosts Ryan and Matthew sit down with Mike and Amanda Bristol to walk through the past 30 years of Bristol Brewing from their small beginnings to the powerhouse brewery they are today. Find out more about Bristol's 30th Anniversary celebrations happening this year, or see what they have on tap: https://www.bristolbrewing.com Follow tap&table on Facebook: https://www.facebook.com/tapandtablepodcast Follow tap&table on Instagram: https://www.instagram.com/tapandtablepodcast About tap&table: tap&table is a comprehensive food and drink podcast for the Pikes Peak region presented by Matthew Schniper (Side Dish) and Ryan Hannigan (Focus on the Beer/Focal Pint). Combined, Matthew and Ryan have 30+ years experience covering food and beer here in Colorado Springs. Our aim is to elevate voices and ideas directly from the local service industry community with commentary, insight, guests and the TableStakes product-of-the-week segment. By default, each episode will be nomadic by nature, recording via pop-ups in various unique local spaces, to provide texture and ambiance from those environments. #tapandtablepodcast #coloradosprings #bristolbrewing #mikebristol #coloradospringsbeer #craftbeer #pikespeakstatecollege #theuterestaurant #matthewschniper #ryanhannigan #focusonthebeer #sidedishwithschniper
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel? I can't think of someone better suited to show us what this can look like than Cynthia Leonard, the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their guests.What did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
For the first time, June sees bundles of her clinical notes, records and correspondence from Broadmoor, shedding new light on her time there. The documents include letters from doctors and solicitors, test results, tribunal decisions, Home Office correspondence and even fan mail. Consultant forensic psychiatrist Dr Chinwe Obinwa helps us decode this material and sheds some light on the system at the time including the cultural context.Credits: Narrator: Linda Mitchell Producer: Beccy Leach Assistant Producer: Jessica Gunasekara Sound design: Cathy Robinson Executive producer: Karen Voisey Voice director: John Norton Original title music: Kizzy Crawford Voice of young June: Bethan Mary-James Voice of young Jennifer: Olivia Forrest Production manager: Andrea Deere With thanks to Marjorie Wallace Clip from: The Tonight Show - Jimmy Fallon - NBC
In this episode we discuss Graham Young's stay in Broadmoor and some of his post-Broadmoor life.E-mail me at Pugmomof1@gmail.com; visit me on Instagram as True Crime University_True Crime University is part of the Debauchery Media Network. Visit all our podcasts at welcometothedebauchery.com References: A Passion for Poison by Carol Ann Lee, wikipedia, homebuilding.co.uk, getreading.co.uk, ladbible.com, westlondon.nhs.uk, collection.sciencemuseumgroup.org.ukJoin our Patreon for as little as $2 a month! Visit Patreon.com/TrueCrimeUni
Today Tom Luersen, President of CoralTree Hospitality, shares what he learned from Steve Bartolin, Chairman of The Broadmoor.Follow Tom on LinkedInLearn more about CoralTree HospitalityWhat did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
it's Christmastime, so why not grab the punching handle by the blondes and try the Home Depot China Challenge yourself? …Because the gearheads in your life like what we like, we have ideas: fine waxes (Zymol), special sips (Gilark Creekwater rye whiskey, Axe & Oak, and 291), good tools (used or new, it's about the function), obscure watches (make the effort), tint and clear-bra from E.A.S., slot cars, Atari and N64, and the gift of babysitting (so folks can make some time). Most importantly, shop local and seek something that's better than expected. While we're at it: How about a fistfight over chablis at the Broadmoor? How about Subie politics and 4Runner douchebaggery on the Front Range? Who isn't two degrees from a Cutlass? …And why do all the racoons have knives?
it's Christmastime, so why not grab the punching handle by the blondes and try the Home Depot China Challenge yourself? …Because the gearheads in your life like what we like, we have ideas: fine waxes (Zymol), special sips (Gilark Creekwater rye whiskey, Axe & Oak, and 291), good tools (used or new, it's about the function), obscure watches (make the effort), tint and clear-bra from E.A.S., slot cars, Atari and N64, and the gift of babysitting (so folks can make some time). Most importantly, shop local and seek something that's better than expected. While we're at it: How about a fistfight over chablis at the Broadmoor? How about Subie politics and 4Runner douchebaggery on the Front Range? Who isn't two degrees from a Cutlass? …And why do all the racoons have knives?
Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of MMGY Global, one of the country's leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice. Yesawich has contributed to the development of marketing programs for some of the industry's most popular brands, destinations and organizations including: Fairmont Hotel & Resorts, Hilton International, Disney Parks & Resorts, Universal Studios, Atlantis, The Broadmoor, Sandals Resorts, Wynn Las Vegas, Marriott Vacation Club International, the Mexico Tourism Board, and the U.S. Olympic Committee, to name a few. He is co-author of Marketing Leadership in Hospitality and Tourism, and the new book, Hospitable Healthcare: Just What the Patient Ordered! Questions • Could you share a little bit about your journey? • Have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? • Now, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? • Can you also share with our listeners, maybe one or two books that you have read, it could be a book that you read a very long time ago, or even one that you've read recently, but it had a great impact on you. • What's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to just get you back on track. Do you have one of those? Highlights Impact on Online Sources But on that point, one of the things that they looked at in writing the book and their survey of 1200 adults is how they use online sources to help them think about healthcare and whether it's evaluating healthcare providers, or self-diagnosis, we all joke about Dr. Google, something happens and we quickly want to do a web search, whether it's Google or WebMD, or any of a number of site specific providers, specific sites, like Mayo Clinic and Cleveland Clinic and so forth, to get that kind of information. But that would be his answer. By the way, that is extremely helpful, but also generally very difficult for people to interpret. So, it's essential, they should absolutely do their homework, but they should also consult with a medical professional to make sure they've interpreted it correctly. So, it's a combination of those two, but that wouldn't be his answer, really, it's Google would be the certainly the go to source. Me: It's amazing you said that, we take it for granted when you think about how we used to do research prior to Google, Encyclopaedia Britannica, go to the library, it takes you so long to kind of get information. And I always tell my daughter, and even my mom, I tell her, there's nothing that you can type into Google that I'm sure someone else in the world has not asked that same exact question. No matter how stupid you think it is, somebody in the world has asked the question and there is an answer there for you, so it really is knowledge base. Peter shared that what's interesting about that though is, in hospitality, online people go online to look at reviews. So, you look at reviews of restaurants, or hotels or destinations or what it may be. In their companies that have really built incredible databases like TripAdvisor and Expedia and so forth. And then you think about, “Well, why doesn't that exist in healthcare?” So, if you wanted to learn a little bit more about, let's say, a particular hospital, where you might be thinking about scheduling some kind of elective procedure, or a specific clinician, a doctor or a practice, one of the things you discover very quickly is it's very difficult to get that kind of information online about healthcare providers, and people ask why and he'll share with the listeners that kind of interesting that came out of their research. There are two reasons for that. Number one, most of these healthcare rating sites will not publish any ratings on providers unless they have a minimum number of what they consider to be objective ratings, typically, that's 3. So, for example, if you go into health grades, or any of the doctor sites, you'll notice a lot of the physicians don't have any rating or if they do have a rating, it might be one or two ratings. And obviously, people are generally very, very suspect about that if they don't have a broader base of patient reviews. Now, the question is, why is that? And here's the interesting part of the answer. We discovered that most of us are very reluctant to criticize medical professionals. For example, the example you just gave about the paediatrician. Now, you're quick to maybe share that story with other friends but his suspicion is you probably didn't go online and write a review. Now, maybe you did. Me: I did not. But I don't think it's because I was reluctant to share it online, I think at the time, that would have been like 2006, I don't think it was that popular at the time. Peter stated that for most people today, they're reluctant to do that online publicly. And we think that there's a really good psychological reason for that and that is that we are all raised correctly, by the way, to respect the amount of training and the motivation of medical professionals that even if we find that their style to be a little abrupt, and so forth, the fact of the matter is, we absolutely respect their expertise. And the other aspect of that is, we don't have the same vocabulary. So, it's very difficult for us to interpret many times their comments, or their assessment of our medical problem. So, it's just not possible for us to rate them because we don't know, we don't know if it's good or bad advice. And as a result of that, what happens, these ratings are few and far between, anyway, to your point is we like to say, if you have an anniversary dinner in a restaurant, where the restaurant blew it, well, you may go home that night and the internet will be blazing in terms of your negative response. But if you had a bad experience at your physician's office, you just kind of shrug your shoulders and kind of move on. But more and more to your point, people are exercising choice and say, “I'm not going back to that office, or I'm not going back to that hospital, the experience was really bad.” And generally, most insurance programs provide some options for you to use other providers. Books that Have Had the Biggest Impact on Peter When asked about books that have an impact, Peter stated that he'll give you just one. And it's a book that he thinks resides in the same space as their book, their most recent book. It's called Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference by Stephen Trzeciak and was authored by two medical doctors from the University of Pittsburgh. And it's fascinating examination of an idea similar to theirs about hospitality and healthcare. And the book, it really addresses the question, critical question that most people in healthcare ask and they say, well, we believe, we get the idea that compassion is important for patients as part of the customer experience and so forth. But it doesn't make financial sense. So, that's the point of view. He'll give the best example. Most physicians today are under tremendous time pressure to see as many patients as quickly as possible, and that's a recurring theme of dissatisfaction for people in healthcare, where they say, “Well, I only saw the doctor for 10 minutes, and half the time he or she was looking at a computer screen. They didn't look at me.” Well, the problem is that many of these practices, literally, they have performance criteria that says, you should not spend more than 15 or 20 minutes with a patient and you need to move on because the volume needs to be at, anyway. So, the whole idea of being compassionate, and a big part of that is just listening, and that is listening until the patient has expressed everything he or she would like to express and also making sure they understand what the clinician has concluded and is recommending, that takes time. And it's a big issue of this demonstrating compassion. And he lives through that because as he says, 10 years in cancer care business. And you talk about the importance of compassion in medical facilities, there's nothing more challenging and potentially difficult than fighting cancer, it's the worst disease that anyone can be diagnosed with. And it happens to be the most expensive disease. And therefore, compassion is essential in terms of getting people through the process. But anyway, that's a long answer to a great question. But he would recommend that to anybody who is interested in the healthcare customer experience because, as it turns out, they make a case, very compelling case, this is compassion, the delivery of compassion, the demonstration of that makes great financial sense for a whole bunch of reasons. And they build the case for that. Me: I can just imagine, because as I said to you at the beginning, the average person that goes to their doctor or hospital or clinic, they're in pain. So, when I do trainings for those persons in that type of industry, I genuinely say to them that listen, if you don't genuinely care about other human beings, and you're not genuinely there to help them, you're just in the profession for the financial gain, this is just not the area for you to be in because as you mentioned, compassion is one of those key skills that you need and sadly, a lot of patients and their relatives, they don't get that. Even COVID saw ot, I heard so many cases where I guess they got immune to the fact that people were dying from COVID, you are just another dead person to them. And that person was somebody's dad, was somebody's mom, was somebody's sister, was somebody's child. Is Healthcare a Need or a Want Service? Peter agreed and shared that it's funny, because they talk to medical professionals about their book. Some of them say, well, all this is wonderful. But healthcare is what they call a need service. And hospitality is a want service, and they stopped them and say, wait a minute, think about what you just said. The point they make is that, yes, many people pursue healthcare out of need, they're ill, they had an accident, whatever it might be. And they come to that experience with all kinds of anxiety, and all of a sudden, they have issues related to difficulty making an appointment, checking in, the time that it takes, understanding the cost of the service, all the things he just talked about. And the point he makes is that, yes, it is a need service for many patients who seek emergency care. But that amplifies the importance of the hospitality elements in delivering the care, because the hospitality elements help manage down some of that anxiety. We've all sat in an emergency room way too long and the anxiety is building and something as simple and a lot of hospitals now do this, which published the wait times in the emergency rooms, they say, okay, your wait time is 32 minutes, well, at least you know that you're going to be there for half an hour, if nobody told you it was 32 minutes, you'd be sitting there 20-25 and wondering what's going on anyway, you get the idea. So, even though it is a need service, and we acknowledge that, we think that it actually underscores the importance of hospitable healthcare. What Peter is Really Excited About Now! When asked about something he's excited about, Peter shared that it is this book, took them 2 years to write this. And he said, they did a major piece of national research. And the reaction they've gotten to this book has been terrific from not just consumers because they know consumers, they say “Well, wouldn't you like a more hospitable experience?” Everybody says, absolutely. But from healthcare practitioners, they say, “Okay, that sounds really good. Tell me how.” So, in this book, what they've done is in their model, the fact that PAEER model for each chapter, they've identified very specific action items like how to prepare, how to anticipate, how to engage for healthcare providers, it's almost like a checklist. And it's amazing how healthcare providers react. He'll give one example and it happens to be addressing that number one deficit, which is not knowing the cost of the healthcare service before it's provided. He was sharing this with a CEO of a large healthcare system in New York couple of weeks ago. And he said, “Okay, smart guy, well tell me how we're supposed to address that.” So, we'll try this on for size. So, when he books, he's talking about non-emergency procedures. Now, emergency procedures are unique, but non-emergency and by the way, that represents a very substantial percentage of the procedures that any hospital system would do. So, you have to schedule the surgery, whatever it might be. So, he said, “When I confirm my appointment for that particular service or procedure, I don't know the cost, but why don't you give me a pro forma estimate of the cost of that when you confirm my appointment?” It's the same that happens in most industry. So, next week, if you take your car to a car repair service or for service, they're going to give you an estimate, you have to approve that before they do the work, you want to book a hotel room or a vacation, you're going to know the cost of that before you take the trip. So, why wouldn't the healthcare provider send me an estimate of the expected cost of annual physical, any surgical procedure, whatever it might be. And the reason he says that is the hospital, and the healthcare provider knows the cost of the service before they confirm your appointment. Now, most patients don't know that. But they know the cost because all of those services are already contracted with these insurance companies. So, they have a very specific dollar amount, they're going to get reimbursed for that, even though that dollar amount as you know is substantially less than what you see in the bill. But his point is that they could give you a pro forma estimate that says, “Okay, this is likely to be between $600 and $800.” And they disclaim that by saying, “We may discover when we do your examination that more tests are required, and therefore, it's going to be a little more expensive.” And they disclose that at the time the appointment is confirmed. But the point is that that gives people, patients then a general sense of what the cost might be, allows them to make an informed decision about whether or not they want to certain to pursue treatment there or someplace else. He's sure you (Yanique) read all the stories about people that say, “Well, I looked at the cost of an MRI at hospital A, and it was $2500. And I look at an MRI at hospital B and it was $3800. How could it be different? It's the same procedure?” Well, the idea is that their margins are different, their reimbursement rates are different with insurance companies. They know that, you don't know that, but you could actually as a provider, begin to minimize a lot of that anxiety by simply giving a pro forma estimate. So, the CEO said, “You know what, that's kind of interesting idea.” He said, you have all that information, but you just don't provide it. So, they're going to begin to explore the possibility of doing that. By the way, just this week, he saw Amazon health. Amazon is now getting into the primary care business and one of the things, they just released a press from two days ago, press release on this, Amazon health will give you the cost of the service at the time you book the appointment. And he thought to himself, “Wow, somebody's paying attention here.” Me: Yeah, they saw the need, they did their work. They did their research. Peter agreed and stated there's an example of what he's talking about. Where Can We Find Peter Online Website: www.hospitablehealthcare.com Quote or Saying that During Times of Adversity Peter Uses When asked about a quote or saying that he tends to revert to, Peter shared that he's not sure it's a quote, but it's more of a mantra and that is, “Tomorrow will be a better day.” And that is if you get consumed by negativity, by certainly today, all the things going on in the world. It's easy to get very dark, very quickly. But you have to awaken with the belief that things will get better and generally they do. And you as an individual will have to be a major catalyst to that, you have to pursue it and you have to be relentless. But yeah, if you ever lose hope in that then you're probably headed to a very dark place. But that would be tomorrow's always going to be a better day. Me: Perfect. Thank you so much for sharing. Now, Peter, we want to just extend our heartfelt gratitude to you for taking time out of your very busy schedule to share about your book, all the research that you did, giving us some real-life, practical examples that our listeners can take back. I think this book that you did is of great value, as you mentioned, not just to patients, but also to persons who are in the healthcare industry, who are service providers, there's clearly a lot of opportunities from a hospitable perspective that healthcare providers could be doing that they're not doing. And I really hope that this book gets to more people, and that they will look on it, not like the person mentioned, it's a need and not a want, but look on it that at the end of the day, in everything we're doing, there's always an opportunity to create that experience that people would want to come back to you, even if it's a need, even if you don't necessarily want to go back and see your GP or your ophthalmologist or your dermatologist, you want to be cured. But at the end of the day, when you walked away from that experience, you will be motivated to want to go back if something should happen to you and not feel demotivated not to go back, because the experience was not good. So, I do think that what you shared with us here today will be of great value, encourage all of the work that you're doing and thank you, thank you so much again. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Links • Hospitable Healthcare: Just What the Patient Ordered! By Peter Yesawich Ph. D and Stowe Shoemaker Ph.D • Compassionomics: The Revolutionary Scientific Evidence That Caaring Makes a Difference by Stephen Trzeciak The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of MMGY Global, one of the country's leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice. Yesawich has contributed to the development of marketing programs for some of the industry's most popular brands, destinations and organizations including: Fairmont Hotel & Resorts, Hilton International, Disney Parks & Resorts, Universal Studios, Atlantis, The Broadmoor, Sandals Resorts, Wynn Las Vegas, Marriott Vacation Club International, the Mexico Tourism Board, and the U.S. Olympic Committee, to name a few. He is co-author of Marketing Leadership in Hospitality and Tourism, and the new book, Hospitable Healthcare: Just What the Patient Ordered! Questions • Could you share a little bit about your journey? • Have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? • Now, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? • Can you also share with our listeners, maybe one or two books that you have read, it could be a book that you read a very long time ago, or even one that you've read recently, but it had a great impact on you. • What's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to just get you back on track. Do you have one of those? Highlights Peter's Journey Me: Could you share a little bit about your journey? I know in your bio, it gives us a summary of the clients that you've worked with, some of the impact that you've had. But we always like to hear in the own words of our guests, their words of how their journey has been and how they got to where they are today. Peter shared that most of his career has been spent in the hospitality field, as you mentioned in your introduction there. Actually, when he finished school, he has a PhD in Psychology, and he never practised clinically, but he always wanted to use the education to understand the influence of marketing communication. So, that's what he did for a period of roughly 35 years. And then, for a 10-year period, he took a sabbatical and he went into the healthcare business. And he did that for a bunch of reasons. But he joined a national oncology company by the name of Cancer Treatment Centres of America. They had 5 destination hospitals, 10 clinics served about 15,000 patients annually. So, he had a unique perspective in hospitality, having worked with a number of the brands you mentioned, and in healthcare, and when I got to healthcare, it was very obvious to him that the health care experience for patients could be improved significantly if healthcare providers simply adopted many of the principles that have essentially led to the success of hospitality brands. So, that's the short version. And then a couple of years ago, he was in Las Vegas making a speech and he was in the greenroom. And he bumped into a gentleman by the name Stowe Shoemaker and he's a gentleman he's known for probably 20-25 plus years. He's a gentleman who has a very distinguished career in academia. And he at the time, was the Dean of the Hospitality Management Programme at the University of Nevada, Las Vegas. And prior to that, he was in Houston at the University of Houston, where he also had a joint appointment with the MD Anderson Cancer Centre. So, they're trading notes and he said, “So, it's amazing, your background is very similar to mine, because we both have experience in hospitality and healthcare. And we had the same kind of perspective, and that is that the healthcare experience could really be improved.” And that's what ultimately lead to them writing this book. Universal Themes Across Hospitality and Healthcare Me: Awesome. So, hospitality and healthcare, those are two very important industries. Hospitality is more about fun and healthcare, of course, is about just living a healthy lifestyle, but seeing that you have exposure and experience in both industries, would you say there are some common themes in terms of customer service expectations that customers would have, because at the end of the day, if you go into a resort or a hotel you are going on vacation, 9 out of 10 times, people travel for business as well. But pretty much you're not in pain, whereas, 9 out of 10 times, if you're going to healthcare, you go for your check-ups, but most people a lot of times are already in pain why they're visiting their doctor, whether it be a clinic or hospital. So, have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? Peter stated that it's a great question. And the answer is there are many, in fact. But let him begin by asking the question of your listeners, which is the way he really like to start the conversation, and that is he asked, “Can you think of a healthcare experience that you've had that was either unsatisfactory or gone wrong?” And the answer for everyone is absolutely, yes. Everybody has a story about a healthcare experience that went wrong. And then he stopped them. And he says, well think about the primary reason for that. And it's interesting to note that very rarely, is the reason is the clinical outcome the reason. Clinical outcome generally is very satisfactory for people in healthcare. But the reason primarily is the way the healthcare service was delivered. So, to Yanique's question, they actually began writing this book by doing a survey of 1200 adults in the US. And what they did is they looked at 22 common points of customer engagement, that are unique to both healthcare and hospitality, for example, the very front end, how easy or difficult is to get an appointment? We all hear stories about someone who wants to make an appointment with a certain type of medical specialist, and they're disappointed because it takes weeks or months to do that, how does that experience compare with making a reservation, for example. And then all the way through whether or not you know the cost of the service before it's provided, in the hospitality industry, you absolutely do, because when you book, at that point, typically the cost of the service is confirmed, unfortunately, in the healthcare business, after you confirm an appointment, it's very rare that you know the cost of the service before you receive it. And he's sure you've (Yanique) got a story, everybody has a story about a surprise medical bill and how disappointing and unnerving that is. All the way through whether or not the provider asks you for feedback on the experience. Last night, for example, he had dinner with some friends, and they booked the reservation on Open Table. And true to form, this morning, 8 o'clock, he gets an email from Open Table says, “How was your experience?” He will also tell you, a couple of weeks ago, he had an executive physical at a very well-known healthcare provider, and he has yet to hear from them to ask him about his experience as a patient. So, point is that there are 22 of these points of customer engagement that they measured in the survey with 1200 adults. And basically, what they did is they asked them to rate their experience in 5 categories to compare their reaction or their experience on the 22 points of service engagement for hospitals - number 1, for walking clinics - number 2, for doctors' offices - number 3, for lodging - number 4, that would be Hotels and Resorts. And the 5th was in dining and restaurants. So, the way to think about this is they have kind of a 5 by 22 matrix. And in each cell, they have 1200 observations, so they have a really, really robust kind of basis analysis, in the punch line and all of that to your question about the common points of customer engagement. What they then calculated is what they call the hospitality deficit and that is how much people felt the experience in healthcare was a deficit in terms of the service experience, versus hospitality. And out of that came 5 specific themes. He's happy to talk you through those. But that's a lot to kind of process. But the answer was, yeah, there are 22 common points of customer engagement that they identified, and they examined. Me: Perfect. So, 22, that's a lot, you want to kind of just maybe run through, just maybe this list the 22 for us, and then maybe you could talk about some of the ones that are near and dear to your heart? Peter shared that what they did is they actually collapsed these into 5 themes. So, he'll kind of just talk to those specifically. And then they can drill down on any of them that would be of interest. So, the number one source of this deficit in service delivery between healthcare and hospitality is what he mentioned a moment ago, and that is for individuals not knowing or understanding the cost of the service before they receive it. And we've all had that experience in healthcare, whether if the bill is easy to understand or difficult to understand, whether or not if you know how much to pay for the service before you receive it. And then whether or not the cost of the service is consistent with your expectation. So, all of those kind of roll up into that first trend. And that is the primary source of dissatisfaction patients have with the healthcare experience. And you can probably think of an example for you personally, he has them, he's sure the listeners have them. The second theme that came out of this really interesting was the fact that patients and healthcare don't feel like their business, so to speak, is appreciated by the providers. Now in hospitality, you get many thank yous, you get a thank you when you check in, and thank you when you checkout, you get a thank you when the waiter takes the order, you get a thank you when the bills presented. And if you think about the expressions of appreciation patients have in healthcare, that's very rare. It's almost like, in many respects, for some providers, you the patient should be thanking the provider for the provider delivering the service. But that's the second kind of source of this deficit. The third is the whole arrival experience and reception. And we all have kind of stories about the clipboard, the dreaded clipboard, you show up at the doctor's office, and they hand you the clipboard and say, “Please fill this out.” And the irony is, you may have filled out the same clipboard a couple of weeks prior, either at the same physician's office, or a similar, and maybe a referral that has been made. But how about the whole environment, a lot of doctors' offices and hospitals have worked hard on that in recent years, but it's still nothing like walking into a three or four star hotel or a restaurant where they've really given a lot of thought to things like colours, and textures, and aromas, and all the things that really do impact our sense of arrival and the way we're greeted, when we arrive too. The fourth theme is what they call service logistics. And that's this ease or difficulty of making an appointment or getting a reservation. And then the other aspect of that is the check in process, is it easy. He suspects many of the listeners are members of frequency programs, like whether it's with hotels, or airlines or restaurants. And they've worked very hard to create these customer profiles, right, they understand your preferences, they know that maybe you like a certain type of pillow in a hotel, or a certain type of bedding, or a seat on an aeroplane, it's interesting in the healthcare business, that kind of information although it's readily available, is very rarely tracked and used. So, what happens is the check in process becomes very cumbersome, go back to the idea of the dreaded clipboard, but it's providing the same information over and over again. Or the other thing in hospitality is that's been very effective in terms of recognising customers, is giving them a little special attention. So, for example, if you're a member of a loyalty program for a hotel company, you might check in at a different location at the front desk, so they might have a little plaque there that says, “Reserved for our loyalty members” or whatever. In the airline business, people scrambled to get loyalty status, so they can get an overhead bin when they get on the plane, or that maybe they have a chance to pick a seat ahead of time. So, the whole idea is that there's some special recognition, doesn't happen in healthcare, right? You stand in the same line with everybody else, whether or not you are a repeat patient or first-time patient. And we can talk about that, because there are ways to solve that in healthcare, but they don't exist today. And then the last theme here is they call service recovery. You know for example if you're off in a restaurant, and the entree comes in and you're unhappy and you mentioned that to the waiter or waitress, what happens is, they're very quick to remove it and replace it and they might even give you a complimentary dessert. They'd say the sorry that happened. Or if you're really unhappy, they just take it off your bill. Whatever happens when people contest a charge from a healthcare provider, have you ever tried to do that? You know what happens? It goes nowhere. And so, many times you're arguing with the insurance company, or you might even be arguing with the provider. But the point is that service recovery is very poor in healthcare, and it's very good in hospitality. So, those are five themes, it's knowing the cost of the service, being appreciated as a customer, the whole arrival experience, the service logistics that is the check in process, and so forth. And then finally, service recovery. So, the 22, they kind of collapse into those 5. Me: So, to be really honest, of all the themes that you mentioned just know, the one that you mentioned about loyalty from a healthcare perspective, that was like a BFO for me, a blinding flash of the obvious, because you're so right, like most industries have some form of reward that you get for being loyal to them. I don't have one doctor that I go to my ophthalmologist, my gynaecologist, my GP, none of them and I've been going to them for years. My dermatologist, I've been going to her from I was 16. Wouldn't they benefit from making their customers, their patients feel like they valid them? And because the reality is we can switch, I've switched doctors in the years I've been going for various reasons. I remember when I just had my daughter, the paediatrician was extremely cold in some feedback he had given me when she was 6 months old, she had this really high temperature, I was a first time mom, I was 24 and I called the office to schedule an appointment, because I was doing all the things at home to get the fever down, and it wasn't working. And their response was, I should just bring her in later in the day. And when I spoke to him, finally, he said he was playing golf and that statement in itself made me switch. I've told that story to so many people, she's 18, she turned 18, two weeks ago, and that was when she was six months old. And I've never forgotten it. And I would never recommend anybody to go to him based on that experience. Peter stated that Yanique hit the nail on the head with that, one of the things that they examined in the book is they actually created a service model for healthcare practitioners, that has five elements in it, it's called the PAEER Model, that's an abbreviation. The P is to Prepare the care for the patients. And that's the whole idea of learning more about them before they arrived. The next is A, which is to Anticipate, which gets into this whole issue of the anxiety that people feel when they're pursuing healthcare services, particularly if it's in kind of an emergency situation, we can come back to that in a second. The first E is the Engagement Process that's this check in or the arrival and how easy or difficult it is. The second E is Evaluation, that's asking for feedback. And the one the last is R, which is what you just mentioned, which is Reward. So, let's just take a second and explore that. And let him digress for a second because this is a little bit of humour. But he thinks it makes the point. They open the book with a story about a fictitious patient. It's a guy who is in his mid 40s. And he lives in Ohio, and he's pretty concerned about his health, he goes for an annual physical, and his PCP says, “Okay, time for your first colonoscopy.” So, they chronicle this guy's experience, trying to get a hold of the gastroenterologist making an appointment, how difficult that was, the fact that he shows up, they don't really recognize him, have no background information. So, he's got to take a half an hour with the clipboard to fill all that out. The fact that he doesn't know the physician and the first time he sees the gastroenterologist is when he's lying on the gurney, and they roll them in. He has the colonoscopy, and he wakes up and says, “How did you do?” And they said, “Well, we can't tell you. But maybe a couple of days, we'll have some results.” So, the guy worries all the way home, finally gets some good news. But a couple of days later, he gets a bill in the mail from the anaesthesiologist that he wasn't expecting, it was another $700.00. Nobody told him about that. And a week later, he gets another bill, which is the equivalent of a one month's mortgage payment that nobody told him about. So, the guy goes wow. Well, six weeks later, he and his wife decided to go to Vegas for a weekend. So, they go online, and they look at the options, they find a spectacular hotel on the Strip, the guy's a member of the hotel's loyalty program. So, when they show up, he goes to the Front Desk, they say, “Mr. Smith, we're delighted to let you know we've upgraded you to a suite.” And the guy goes, “Wow, that's terrific.” So, they go to the suite, they have a wonderful time dining and shows and so forth. He's ready to check out. So, he looks at the app on his phone, it's exactly what he thought it was going to cost. And when he gets to the front to the exit, the doorman says, “Mr. Smith, we hope you had a wonderful time and we can't wait to see you again.” By the way, nobody said that to him when he left the gastro's office. And so, two weeks later gets his visa bill and it's exactly what he thought it was going to be. And he notices he gets 3000 reward points for his trip to Vegas. And so, they asked the question, “Why didn't he get reward points for his colonoscopy?” Now, when he says that most people go, “What? what are you kidding?” “No, we're not kidding.” It's to your point, why do healthcare providers not have loyalty programs? And you think that that would make more sense in healthcare because the older we get the more healthcare we use? So, you'd think well, there'll be reasons to encourage people to come back. Well and the answer to that is, most people in healthcare have never thought about it, they didn't think it was appropriate. Now, there are certain legal restrictions if you have like Medicare, and Medicaid, where you can't have any kind of financial inducement for people to come for care. But two thirds of the people in this country with a healthcare insurance, it's a commercial insurance, and that is absolutely appropriate. So anyway, they think that's a horizon that you're going to see a lot more of in healthcare, that more and more healthcare providers are going to start introducing these loyalty programs. Now, it doesn't have to be any kind of financial incentive, it could be maybe it's free cancer screenings, maybe it's free educational programs on nutritional foods, or maybe it's yoga classes, things that get you to live a healthier life. But it's absolutely a wonderful point and they think it's going to be more popular in the future. Me: That's definitely a gap that they're missing out on, absolutely. Love that we dovetail nicely into that, and you're able to kind of give us a pretty good synopsis of what the book is about. I have started consuming it, I remember that story about the gentleman at the beginning, because I remember reading that at the beginning. I haven't completed the book fully yet, but I'm really enjoying the content and the comparisons, which is why I asked that first question at the beginning. So, I'm really appreciative of how you went into it and gave us some really good examples. App, Website or Tool that Peter Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Peter shared that that's a great question. And he will tell say that he's sure like he's everybody else in that it's got to be Google. It's just a wealth of information, which ultimately leads to more specific sites and content that reflect the uniqueness of the search. The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
Specright SummitSustainable Packaging Podcast w/ Cory ConnorsPackaging Unbox'd with Evelio MattosBeyond the Shelf with Laura FotiSpecright and Packaging InfoMeyers Sustainable Packaging Guide eBookBuy Packaging Peeks Kids bookSponsor information!If you listened to the podcast and wanted to connect with Specright to rid the world of waste. Let's go! www.specright.com/pkg. Prepare your company for the world of EPR laws and be the sustainability hero! Make sure you check them out and join them on their mission to have a world where people are free to make amazing things!Want to buy labels or folding cartons from Meyers? Let's connect up!Show notes made by Deciphr.ai…apologies for any errors!About The Guest(s):Adam Peek is a speaker, consultant, and host of the podcast "The People of Packaging Podcast." He has extensive experience in the label industry and is a member of TLMI (Tag and Label Manufacturers Institute). Adam is known for his expertise in sustainability and is passionate about helping businesses in the label industry thrive.Summary:Adam Peek provides an update from the TLMI event at The Broadmoor in Colorado Springs. He highlights the tight-knit community in the label industry and the value of attending TLMI events. Adam shares his experience at the mixer and mentions some of the people he connected with. He then discusses the presentations from the first day, including an economist's talk on economics and economic policy, a presentation on merger and acquisition activity in the label and packaging space, and a discussion on extended producer responsibility (EPR) laws in Colorado. Adam emphasizes the importance of staying informed about EPR laws and highlights the consumer advocacy portion of Colorado's EPR legislation. He also mentions his plans for the rest of the event, including conducting short interviews with industry professionals.Key Takeaways:* TLMI events provide valuable networking opportunities for the label industry.* Alan Beaulieu from ITR economics provides valuable insights on economics and economic policy.* Merger and acquisition activity in the label and packaging space has returned to normal levels after a spike in 2020-2022.* Colorado is enacting EPR laws, and businesses need to stay informed about the regulations.* Colorado's EPR legislation includes a consumer advocacy portion to prevent passing on costs to consumers.Quotes:* "The label industry is a tight-knit group of people, and TLMI events bring us together." - Adam Peek* "Alan Beaulieu's presentation on economics and economic policy was incredibly valuable." - Adam Peek* "Merger and acquisition activity in the label and packaging space has returned to normal levels." - Adam Peek* "Colorado's EPR laws include a consumer advocacy portion to prevent passing on costs to consumers." - Adam Peek Get full access to Packaging Is Awesome with Adam Peek at www.packagingisawesome.com/subscribe
Watch our full Savile interview with Mark Williams Thomas: https://www.youtube.com/watch?v=hnJKZwQ4DzE&list=PLPT_cCpNMvT50d_7cJ55ciKoZEY8q_YPt&index=21&t=262s Watch UNTOUCHABLE - Jimmy Savile: https://www.youtube.com/watch?v=6zCOix1iTvg This documentary for an online audience examines how one of Britain's most prolific offenders engineered his career and lifestyle to escape detection from the authorities for over sixty years. Over 4 years, this documentary was produced by Shaun Attwood with Underground Films. Underground Films website: https://www.undergroundfilms.co.uk/ UNTOUCHABLE Music by Michael Baugh https://www.michaelbaugh.co.uk UNTOUCHABLE includes: Kelly Gold (friend of Top of the Pops suicide victim) Mark Williams-Thomas (ex-cop) https://www.williams-thomas.co.uk/ Christian Wolmer (author) https://www.christianwolmar.co.uk/ Stephen French (author/activist) Matthew Steeples (author/activist) https://www.thesteepletimes.com/ Mark Coster aka Boris https://www.broadmoorsinister.co.uk/ Christopher Berry-Dee (author) https://www.christopherberrydee.com/ Jason Farrell (senior political correspondent) https://www.bitebackpublishing.com/authors/jason-farrell Dr Sohom Das (psychiatrist) https://www.youtube.com/c/APsychForSoreMinds Alan Merritt (activist) https://www.facebook.com/alan.merritt.96
Happy Friday Cult Babes! This week we're discussing the arrest of the serial killer responsible for the Gilgo Beach slayings, as well as the mysterious disappearance of Carlee Russell. Then we'll get into some listener emails include but not limited to: more about Broadmoor, Jack the Ripper, and Haunted House drama!Come see me on tour: obitchuarypodcast.com Write me: spencer@cultliter.comSpencer Henry PO Box 18149 Long Beach CA 90807 Follow along online: instagram.com/cultliterpodcastJoin our patreon: Patreon.com/cultliterCheck out my other show OBITCHUARY wherever you're listening now! Sources:https://www.nbcnews.com/news/us-news/gilgo-beach-murders-suspected-long-island-serial-killer-custody-offici-rcna94228https://www.science.org/content/article/does-new-genetic-analysis-finally-reveal-identity-jack-ripperhttps://www.usatoday.com/story/news/nation/2023/07/20/rex-heuermann-wife-divorce/70438287007/'See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Cult Babes! This week's episode is a journey into the UK's Broadmoor Hospital which has been home to many infamous patients throughout it's history. We'll first get to know how the hospital came to be and then get acquainted with it's haunting guest list…Come see me on tour: obitchuarypodcast.com Write me: spencer@cultliter.comSpencer Henry PO Box 18149 Long Beach CA 90807 Follow along online: instagram.com/cultliterpodcastJoin our patreon: Patreon.com/cultliterCheck out my other show OBITCHUARY wherever you're listening now! Sources:https://allthatsinteresting.com/jack-the-ripper-suspects/http://news.bbc.co.uk/local/berkshire/hi/people_and_places/nature/newsid_8263000/8263371.stmhttps://www.cambridge.org/core/journals/medical-history/article/i-am-very-glad-and-cheered-when-i-hear-the-flute-the-treatment-of-criminal-lunatics-in-late-victorian-broadmoor/1F711BABFE0E8D356D2A0169020C099Ahttps://www.rcpsych.ac.uk/docs/default-source/about-us/library-archives/archives/madness-to-mental-illness-online-archive/important-legal-cases-of-the-19th-century-james-hadfield.pdf?sfvrsn=e4cedf57_6https://www.biography.com/crime/graham-younghttps://allthatsinteresting.com/graham-youngRollin, H. (1991) Forensic Psychiatry in England: a Retrospective. In 150 Years of British Psychiatry (vol. 2, The Aftermath) (eds H. Freeman & G.E. Berrios, G.E.), pp. 243–267Gaskell. Smith, R. (1996) Legal Frameworks for Psychiatry. In 150 Years of British Psychiatry (vol. 2, The Aftermath) (eds H. Freeman & G.E. Berrios), pp. 137–150. Athlone Press. https://www.theguardian.com/artanddesign/jonathanjonesblog/2015/jun/17/richard-dadd-victorian-artist-bedlam-mental-illness-fairieshttps://www.newspapers.com/image/933363280/?terms=Richard%20Dadd&match=1See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Join comedians Rachel Fairburn and Kiri Pritchard-McLean as they explore a shared passion, serial killers. Each episode the pair will talk all things murder and macabre and have a right laugh doing it. Except in this episode, they aren't talking about a serial killer. They're talking about one of the worst trime crime cases in british History. Episode 100 is a special one, the centenary, so Rachel and Kiri are looking at Jimmy Saville. This episode takes a look at Saville's links to celebrity and his role's in Stoke Mandeville and Broadmoor. When Rachel and Kiri aren't talking about Saville's reign or terror they do find time to chat about eccentrics and Eurovision.
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