Podcasts about The Four Seasons

Jeremy Zakis details Australia's chaotic weather, featuring severe flooding in Queensland and a tropical cyclone in Western Australia, characterizing the current summer as highly unusual, encompassing all four seasons within one season.

Host Steve Turk welcomes Sean McCarron, General Manager of Conrad Orlando at Evermore, to discuss Sean's path through luxury hospitality and what it takes to lead and open award-winning resorts. Sean shares how he entered hospitality through a Ritz-Carlton management trainee program at Pentagon City (placed as a bartender), discovered hotel school in Switzerland after soul-searching in college, and committed his career to luxury service. He explains his passion for food and beverage, his moves across cities and cultures, and his transition from Ritz-Carlton to Four Seasons via a recruited lateral move that led to 16 years with Four Seasons, multiple hotel openings, and progression into hotel management. Sean describes opening Four Seasons Baltimore as his first hotel manager role and later moving to Las Vegas, then leaving Four Seasons to become GM of Waldorf Astoria Orlando with Hilton, where he focused on training teams in luxury, building a people culture, improving service and guest loyalty, and achieving Forbes Four Star for the resort. He details joining Conrad Orlando nearly 19 months pre-opening as the first employee, leading the opening within the broader Evermore Orlando Resort featuring a 17-million-gallon, eight-acre freshwater lagoon, beach areas, vacation rentals, golf courses, and a spa, and emphasizes leadership through daily walkthroughs, balanced meetings, guest and team engagement, and the principle of “inspect what you expect.” Sean discusses Hilton's focus on technology and AI to make team members' jobs easier and free up time for guest relationships, how the resort differentiates itself as a destination beyond theme parks, and recent recognitions including AAA Five Diamond (2025), Forbes Four Star for the hotel and resort, Forbes Four Star for the spa, and a Top 20 ranking in Spas of America's Top 100 for the second year in a row. He closes with career advice: excel in your current role while acting for the job you want, continually ask what could be done differently or better, and never forget to give back through mentoring and development.00:00 Welcome to The Hospitality Mentor Podcast00:33 Sponsor Break: Lodgify All-in-One for Hospitality01:38 Meet Sean McCarran, GM of Conrad Orlando01:56 First Hospitality Job: Ritz-Carlton Trainee to Bartender02:27 Finding Hospitality: Hotel School in Switzerland & Love for Luxury04:16 Why Food & Beverage: A Lifelong Passion for Cuisine05:07 Moving Cities & Building a Luxury Career (Ritz-Carlton Years)06:15 Switching Brands: Recruited to Four Seasons + 16-Year Run07:55 From F&B to Hotel Leadership: Mentors, Openings & Becoming a GM12:21 Vegas Chapter: Hospitality Epicenter & Celebrity Chef Scene14:40 Leaving Four Seasons: Waldorf Astoria Orlando GM & Hilton Luxury18:45 Waldorf Highlights: Culture, Team Growth & Forbes 4-Star Win20:28 Building Conrad Orlando: Pre-Opening, Evermore Lagoon & Mega-Resort Vision24:55 Leadership Playbook: ‘Inspect What You Expect' + Daily Walks & Meetings27:56 Tech, AI & the Future of Hospitality Teams30:17 Standing Out in Orlando: Owning the ‘Off Day' as a Destination Resort32:41 Big Accolades: AAA Five Diamond + Forbes Four Star (Hotel & Spa)35:21 What's Next: Maturing the Resort & Raising the Bar37:04 Advice to Young Sean: Act for the Job You Want & Keep Giving Back39:34 Wrap-Up, Share the Episode + Sponsor: Biscayne Coffee

In this episode, Hailey explores Pepin County, a spot at the intersection of scenic and unexpected. This is small-town Wisconsin at its best! Whether you're cruising the Great River Road in peak fall color, watching ice sparkle on the Mississippi, chasing spring trilliums, or finding your summer sweet spot on Lake Pepin, one thing's for sure: Pepin County knows how to show off in every season! Start reading and find your next favorite spot along the river.The Bobber is brought to you by Something Special from Wisconsin: https://www.somethingspecialwi.com/Read the blog here: https://discoverwisconsin.com/pepin-county-your-four-season-gateway-on-the-great-river-road/Pepin County: https://www.co.pepin.wi.us/; Fresh Art Tour: https://www.freshart.org/; Laura Days: https://www.lauradays.org/ Brews on the Chippewa: https://www.bluesonthechippewa.com/brews1; Pepin Nouveau: https://www.villabellezza.com/pepin-nouveau/; Christmas Market: https://www.villabellezza.com/christmas-market/; Il Forno: https://www.villabellezza.com/il-forno/; Harbor View Cafe: https://www.harborviewpepin.com/; Stockholm Pie Company: https://www.stockholmpie.com/; Maiden Rock: https://www.maidenrock.org/; Winterfest: https://www.visitpepin.com/events/winterfest-at-ymca-camp-pepin/; Allaire House: https://www.allairehouse.com/; Little Larke Bakery: https://www.facebook.com/littlelarkebakery/; Batter and Bowls: https://batterandbowls.com/; Bearfish Brew: https://www.facebook.com/BearfishBrew/; Stockholm Haus: https://www.stockholm-haus.com/ Pepin Motel: https://www.pepinmotel.com/; Trillium Festival: https://cooperhansen.com/pages/trillium-festival-2025; 100 Miles of Little Town Thrift Sales: https://www.facebook.com/littletownthriftsales/; 100-Mile Garage Sale: https://www.facebook.com/Official100MileGarageSale Pepin County Heritage Center: https://pepincountyheritagecenter.com/; Laura Ingalls Wilder Museum: https://www.lauraingallspepin.com/lauras-little-house/; Pepin Depot Museum: https://www.visitpepin.com/directory/pepin-depot-museum/; Stargazers Variety: https://www.facebook.com/stargazersvariety/; BNOX Jewelry Studio: https://bnoxpepin.com/; Tin Roof Boutique: https://www.facebook.com/tinroofpepin/; Art Orchard: https://www.facebook.com/inkorchard/ Indigo Swan: https://www.indigoswangallery.com/; Lavender Bluff Farm: https://www.lavenderbluff.com/; Corral Bar & Riverside Grill: https://corralbarandriversidegrill.com/; Eagle's Cliff Guide Service: http://www.eaglescliff-pepin.com/; Cruise Pepin: https://cruisepepin.com/; Maiden Rock Bluff: https://dnr.wisconsin.gov/topic/statenaturalareas/MaidenRockBluff; Five Mile Bluff: https://dnr.wisconsin.gov/topic/statenaturalareas/FiveMileBluffPrairie Holden Park: https://www.co.pepin.wi.us/holden; Chippewa River State Trail: https://dnr.wisconsin.gov/topic/parks/chipriver; Lake Pepin Campground: https://www.lakepepincampgroundwi.com/; Durand Fun Fest: https://www.funfestdurandwi.org/; Scandihoo: https://www.facebook.com/Scandihoo/; Stockholm Art Fair: https://stockholmartfair.org/; Blues on the Chippewa: https://www.bluesonthechippewa.com/ Dairy Breakfasts: https://www.facebook.com/pepincountydairypromotion; County Fair: https://www.buffalopepincountyfair.com/ Arkansaw Creek Park Day: https://www.arkansawffg.org/arkansaw-creek-park-days; Panther Drive-In: https://panther-drive-in.goto-restaurants.com/; Pickle Factory: https://www.pepinpicklefactory.com/; Durand Brewing Company: https://durandbrewingcompany.com/The Bobber: https://discoverwisconsin.com/the-bobber-blog/The Cabin Podcast: https://the-cabin.simplecast.com. Follow on social @thecabinpodShop Discover Wisconsin: shop.discoverwisconsin.com. Follow on social @shopdiscoverwisconsinDiscover Wisconsin: https://discoverwisconsin.com/. Follow on social @discoverwisconsinDiscover Mediaworks: https://discovermediaworks.com/. Follow on social @discovermediaworksFriends of the Wisconsin Great River Road: https://www.wigrr.com/. Follow on social @wigreatriverWisconsin Department of Transportation: https://wisconsindot.gov/Pages/home.aspx. Follow on social @wisdot

For most of my career, I've been focused on two things: Operating businesses and Multifamily real estate. The strategy has been pretty simple. Take money generated from higher-risk, active businesses… and move it into more stable, long-term assets like apartment buildings. That shift—from risk to stability—is how I've tried to build durability over time. Now, to be fair, the sharp rise in interest rates a few years ago put a dent in that model. But zooming out, it's still worked well for me overall. So I'm sticking with it. That said, there are other ways to think about real estate. In some cases, the real opportunity is when you combine real estate with an operating business. We've done that before in the Wealth Formula Investor Club with self-storage, and the results were excellent. Storage is operationally simple, relatively boring—and that's exactly why it works. But there's another category that sits at the opposite end of the spectrum. Hotels. They're sexier.They're more volatile.And yes—they're riskier. But the upside can be dramatically higher. One of my closest friends here in Montecito has quietly built a fortune doing boutique hotels over the past few years. He started with a no-frills hotel in Texas serving the oil drilling industry. Over time, he combined his operational experience with his talent as a designer—and eventually created some of the highest-rated boutique hotels in the world. He's absolutely crushing it. Of course, most of us aren't world-class designers or architects. I'm certainly not. Still, his success made me curious. Hotels have been on my radar for a while now—not because I understand the business, but because I don't. When I asked him how he learned the hotel industry, his answer was honest: “I figured it out on the fly—starting with my first acquisition and a great broker.” That's usually how real learning happens. So this week on the Wealth Formula Podcast, I brought on an expert in hospitality investing to educate both of us. We cover the basics: How hotel investing actually worksWhere the real risks are (and where they aren't)How returns differ from multifamilyAnd what someone should understand before ever touching their first hotel deal If you've ever thought about buying or investing in hotels—but didn't know where to start—welcome to the club. You don't have to jump in tomorrow. But you do have to start somewhere. This episode is a good starting point. Listen on Apple Podcasts: https://podcasts.apple.com/gb/podcast/545-should-you-invest-in-hotels/id718416620?i=1000748759003 Listen on Spotify: https://open.spotify.com/episode/5Lx5Rp4x704lWRazWLqDOK Watch on YouTube: https://youtu.be/GMFf6-g8w_0 Transcript Disclaimer: This transcript was generated by AI and may not be 100% accurate. If you notice any errors or corrections, please email us at phil@wealthformula.com. Welcome everybody. This is Buck Joffrey with the Wealth Formula Podcast coming to you from Montecito, California. Before we begin today, I wanna remind you, if you’ve not done so and you are an accredited investor, go to wealthformula.com, sign up for our investor club. Uh, the opportunity there is really to see private deal flow that you wouldn’t otherwise see because it can’t be advertised. And, uh, only available to those people who are deemed accredited. And then what does accredited mean as a reminder? Well, if you’re married, you make $300,000 per year combined for at least two years with a reasonable expectation, continue to do so, or you have a net worth of a million dollars outside of your personal residence. Or if you’re single like me, $200,000 per year or a million dollars net worth. Anyway, that’s probably, uh, most of you. So all you gotta do is go to wealth formula.com, sign up for investor club because hey, who doesn’t wanna be part of a club? And, uh, by the way, it’s a great price. It’s free. So join it. Just get onboarded and all you gotta do is just wait for deal flow. What a deal. Now let’s talk about different kinds of things to invest in. For most of my career, I, I have really focused on two things I’ve focused on. Either operating businesses, uh, in my case, those operating businesses largely have been medical and multifamily real estate. Uh, the strategy itself, theoretically the way I think about it, take money from sort of these active businesses, a higher risk, move them into more stable long-term assets like apartment buildings. Okay? The idea is that’s how you build some durability over time. Now, to be fair, okay, to be fair. Sharp rise in interest rates a few years ago. Put a little bit of a dent in that model. But here’s the thing is that you can’t throw out the, uh, baby with the bath water. ’cause when I zoom out, still worked well for me overall. So I’m sticking with it and, uh, that’s my story. I’m sticking with it. That said, there are always other ways to think about real estate, right? Real estate is not just multifamily. Um, in some cases, the real opportunity is when you combine real estate and operating businesses. So. We’ve actually done that before in our wealth formula investor club. Um, and we’ve done that through self-storage, for example, and the results were really good. Storage is operationally, generally pretty simple. Probably not that simple, but you know, but more so than other things, relatively boring. Boring is good, and that’s exactly why it works. There’s another category that sits at the opposite end of the spectrum of boring, and it’s sexier and it’s more volatile and it’s riskier. And uh, that is the area of hotels, right, like leisure, that kind of thing. But the upside in those things can be dramatically higher. You know, one of my closest friends here. Montecito, I talk about him all the time. He’s a, he is a little bit of an inspiration to me, although I wouldn’t tell that to in space. He’s built a fortune doing boutique hotels over the past few years and the way he started, you know, and I think it was only about a decade ago because he bought like this no frills hotel in Texas that was serving the oil industry. There was a bunch of guys, you know, drilling needed a place to say, and you know, he had this and he actually. I don’t know that I would recommend this, but he, he told me he bought it sight unseen just based on the numbers. Ah, man, I gotta tell you, I don’t think I’m that lucky. If I bought something sight unseen, it would not work great for me, but it did work great for him. But over time, what he did is he, he combined his operational experience with his talent as he’s like a designer, like designs, homes, an architect, uh, of sorts, although more than that. Um, and he, he used to build houses for like famous people in Hollywood. Anyway, he took that skill and so he combined it with hotels and he created some of the highest rated boutique hotels in the world. And he’s absolutely crushing it. Just crushing it. Of course, the reality is that most of us aren’t world-class designers or architects. I’m certainly not. I’m not artistic at all. Still, um, you know, the fact that he’s had so much success in this space and that he loves hotels. What got me curious? So, hotels have been on my radar for a while, not because I understand the business, but actually because I don’t. And when I asked him how he learned, uh, about the hotel industry, he just said, you know, I figured out on the fly and, uh, you know, started with my first acquisition, had a great broker who taught me everything I, you know, needed to know at the beginning and. That’s a great story. I mean, and ideally that’s how things happen. As you can tell, this guy is, uh, seems to just hit on everything. So good for him. So this week on Wealth Formula Podcast, I wanted to get a little bit of a hotel investing 1 0 1. So I brought on an expert in hospitality investing that could educate both you and me. So we’re gonna cover some of the basics, how hotel actually works, you know, what are the risks returns. Like, what should people do if they even consider, you know, buying their first hotel or investing in one? So if you’ve ever thought about investing, uh, in hotels, or maybe that’s the first time you’re hearing about it and you’re curious, uh, welcome to the club and uh, we will have a great interview for you right after these messages. Wealth formula banking is an ingenious concept powered by whole life insurance, but instead of acting just as a safety net, the strategy supercharges your investments. First, you create a personal financial reservoir that grows at a compounding interest rate much higher than any bank savings account. As your money accumulates, you borrow from your own. Bank to invest in other cash flowing investments. Here’s the key. Even though you’ve borrowed money at a simple interest rate, your insurance company keeps paying you compound interest on that money even though you’ve borrowed it. At result, you make money in two places at the same time. That’s why your investments get supercharged. This isn’t a new technique. It’s a refined strategy used by some of the wealthiest families in history, and it uses century old rock solid insurance companies as its backbone. Turbocharge your investments. Visit Wealth formula banking.com. Again, that’s wealth formula banking.com. Welcome back to the show, everyone. Today. My guest on Wealth Farm I podcast is, uh, John O’Neill. He’s a, a professor of hospitality management and director of the Hospitality Real Estate Strategy Group at Pennsylvania State University. Uh, he spent decades studying hotel valuation performance, Cabo flows and economic cycles in in the lodging industry. John, thanks for, uh, joining us. You’re welcome. So, you know, we’re talking offline. You’ve been in the hotel business for a long time. We’re trying to figure out how to frame this thing because you know, I mean there are, I know there are certainly people in. Uh, who in, in my group and my listeners, my community who are in the hotel space, but a lot of ’em aren’t. And you know, they’ve been thinking about, well, you know, we do a lot of apartment buildings, that kind of thing. Um, you know, what else should we be thinking about? And so, you know, when we hear, uh, hotel, um, they’re thinking of hospitality. But from an investor’s perspective, I guess the first question ask is what kind of real estate asset is a hotel? And, and may, may maybe just sort of fundamentally how different it is. From apartments office or retail? Yeah, that’s a great question because hotels are fundamentally different. But what I’ve seen over the past few years as well is hotels have increasingly been considered to be a component of commercial real estate. So we’ve always thought about office and retail and residential and industrial as being components of commercial real estate, but increasingly. Investors are thinking about hotels that way as well, because some of the high risk aspects of hotels have been moderated a little bit. So they are still considered to be a high risk and potentially high reward category, but they’re much more cyclical than those other types of businesses. So if we look at apartment leases, maybe being a year or two. Office leases may be being three to five years and retail leases could be five or 10 years. The leases in hotels are one or two nights, so there’s upside, but there’s risk involved in that as well. So when there’s pressure in a market to increase rates, like here where I am in University Park, Pennsylvania, when we have a home football game. We can see hotels with average daily rates of maybe a hundred to $200 a night charging seven, eight, $900 per night, and filling up on those rates. You can’t do that in an office building or in a retail center. And so there’s great opportunity when demand increases to push up rates and to greatly benefit from that. The flip side of courses on Sunday night when all those guests leave. You might be back to a hundred dollars a night and running 20 or 30% occupancy. Do hotels kind of follow the rest of real estate in terms of market cycles though? Yeah, it depends. I, I would say in many cases they’re actually leaders, which again, double-edged sword there. So for, yeah, when we plummeted in 2020 because of COVID hotels were probably the first category really to see it. Demand dried up overnight, and you go back to September 11th, 2001 on September 12th, 2001, a lot of hotels were empty and that wasn’t the case with office buildings and retail centers. The flip side, of course, is when the economy started improving, hotel operators could start pushing their rates very quickly. And so other categories of commercial real estate didn’t receive those benefits. Yeah, I mean, obviously there’s certainly gonna be. Real estate that’s often used that that’s often using debt and, you know, probably has the same sort of, uh, issues with regard to cap rate compression or decompression based on interest rates as well. Right, right. So, um, where are we? Right? What would you say right now, like, I mean, we know that. Our, we’ve been following very closely on the multifamily side. You know, prices are depressed. I mean, from 2022, we’re looking at probably 30% to 40%. Most, most, uh, large apartment complexes are not moving because people don’t wanna sell into a down market. But when they are, they’re being sold at 30, 40% discounts compared to 2022. Where is the, where is the hotel? Market at right now? It it, it’s challenged because right now we’re seeing discrepancies between where buyers wanna buy and sellers wanna sell. We’ve started to see some movement because some sellers have come down a bit in pricing because of what we’ve seen in 2025, the market really did soften as far as the hotel business is concerned. So in 2025. We really saw no increase in occupancy and in many markets we saw some decreases in occupancy. We are still seeing average daily rates going up a little bit, so yeah. Might be worth maybe a quick step backward that the two key indicators in terms of hotel lodging performance would be occupancy and average daily rate. With occupancy being the extent to which the guest rooms are occupied and average daily rate being the average price somebody is paying. We can talk about the mathematics of those, but, um, just I think conceptually, hopefully that makes sense. But, so, you know, at this point what we’re seeing is average daily rates are still going up a little bit, and the forecasts for 2026 are. Pretty much more of the same, where we’re not expected to see great occupancy increases, but we are anticipating that the average daily rates might go up a little bit. Uh, and, and in fact we might see occupancies decline slightly. And, uh, we might see, uh, average daily rates still possibly going up a little bit. That’s usually an indicator of being late in the cycle, you know, being somewhere near the peak and, and, you know, if the trough was 2020. Which was a pretty deep trough. 2021, we started seeing improvements and we saw great improvements in 22, 23, and 24, and so it’s looking like the end of a cycle. The thing we don’t really know for sure is, is there some reason that we’re going to really go into a substantial down period or are we actually in a situation where we’re going to have another upcycle? Yeah. You know, the other thing I was curious about too, like when you talk about these cycles for hotels, even within hotels, there are certainly, you know, different types of hotels. You know, there’s the boutiquey ones that are pe really pure tourism versus the ones that, okay, well maybe they are, you know, good for football games or. There’s others that are people use for, for, for work frequently, right? They’re, they’re just passing through for, for work trips. Do you, is there, um, is that difficult to extricate those types of different economies running at the same time? It’s not, I, I don’t know that it’s that difficult, you know, just to give you a little bit about my background, I’ve been a professor for some time, but prior to being a professor I worked for. Three of the four major hospitality organizations, namely Marriott, IHG, and Hyatt. Uh, and so going back into the 1980s when I was doing feasibility studies for proposed Marriott hotels, we, in most markets, analyzed three markets segments. And, and you essentially said what they are commercial business, which are your business travelers, leisure business, which are your pleasure travelers, and then groups, which includes conventions and, and those are still the three major market segments in most markets. In, in some markets. For example, if you’re approximate to a major international airport, there’s usually a fourth segment, which is that fourth segment is airline crew business, which is, is very different than the other three because. Whereas the other three go up and down throughout, not just the year, but throughout the week. Airline crew business tends to be stable throughout the year, so it, it, it’s in your hotel 365 nights outta the year. So it’s, it’s a very low risk, but also a very low rated market segment. So it, I don’t know if that’s that complicated, but it just needs to be broken out as you delineated it, which is that there’s. Three or four market segments in any market. And in terms of studying a hotel for development or for investment, it’s necessary to understand not just what’s going on on the supply side, in other words what’s going on in the hotels, but what’s going on in the demand side as well. So give you an example. I recently did a feasibility study in a market, which is a big pharmaceutical market. So I actually spent time with major pharmaceutical people talking about, where are you staying now? Why are you staying there? Are you a member of the Frequent traveler program? How does your business vary throughout the year? What rates are you paying? What facilities and amenities are you seeking? And things like that. So to really understand the demand because that demand segment. So important in that market. So it is ultimately a street corner business and what’s going on in a specific market in terms of the mix of commercial, leisure and group business and possibly other market segments. Really is something that we have to study in depth when we conduct a feasibility study or an appraisal for hotel. I, I don’t know if I mentioned, I’m a licensed real estate appraiser too, and although my licenses allow me to appraise any type of property, I only appraise hotels. Got it. Businesses fundamentally changed pre COVID and post COVID. I would assume that there’s probably less travel. Are you seeing impact? On those types of hotels from that kind of, you know, less travel, more zoom type activity. Yeah. And, and that’s a great, that’s a great follow up because with those market segments, although the segments are the same. The demand from each of those segments really has different, and, and as you said, it really changed substantially in COVID. It, it, it’s fascinating how once we were forced to use Zoom and, and other, you know, Microsoft teams and other technology like that, you know, we, we kind of did a kicking and screaming. But once we figured it out, we realized we didn’t get a lot done. Uh, now I spent last week in Los Angeles at America’s Lodging Investment Summit, and I go to this. Function every year, because I see many of the same people year after year, and the business cards might change, but it’s the same people involved in the hotel business, whether they’re brokers or investors or asset managers or consultants or appraisers. But in between. Each year I do a lot on Zoom with these people and you know, we can keep those relationships going. So it hasn’t eliminated, you know, in my personal case, my need to travel, but it has substantially reduced it. And I think a lot of other business people have seen the same thing. So if we look at the recovery since COVID, it was fascinating because the first market segment that recovered and recovered really strongly was leisure business and people, people see it as their right. To have a vacation and, and people were paying high rates, particularly in, in, in mountain locations and in beach locations. And so those rates came up really quickly. And then the group business followed. If people do wanna go to group functions like I did last week in la what has not recovered to the level of 2019 though is the business travel. Right. Interesting. So I, that’s probably a, uh, you know, and he, I can’t really see a particularly promising future for that Subsect either. Right. I think, in fact, bill Gates said it’s never going to be back to the, you know, he, he’s an investor in Four Seasons hotels, and he said it’ll never be back to the way it was in 2019. I don’t know if he’s right. I mean, because I, I still feel like we get a lot of things done. Face-to-face, person to person that we really can’t do in Zoom. I don’t think Zoom is great for establishing relationships. I, I still think that we need face-to-face, uh, personal contact. But, you know, that might be just my perspective because I’ve been working in hotels since I was a teenager and I’m really far from being a teenager now. And, you know, I, I’ve been indoctrinated in this philosophy of the importance of face-to-face contact. But yeah, you know, that might be generational. You with a younger generation. Yeah. Yeah, absolutely. Um, you know, just kind of going back to the difference differences, uh, with compared to other real estate hotels, ultimately the, one of the big differences, they’re operating businesses, right? I mean, they’re not that large. Apartment buildings aren’t, but they’re is I think, a specific sort of operational execution that matters a lot in hotels. So, you know, in invest, when investors are kinda looking at that, I mean, they, they should probably be not looking at it as nearly as passive as other real estate investments. Is that fair? I, I think that’s very fair because I think, you know, it, it shows what’s happened in terms of the market with real estate investment trust. Because I’ve sold my entire position in hotel real estate investment trust and, and as you probably know, if we look at real estate investment trust. Different categories in, in commercial real estate, hotels lag, which is fascinating because everything else we’ve been talking about explains why hotel returns tend to outperform other classes of commercial real estate. More volatility, but higher returns on average. If you can withstand the long period, uh, that you need to be an investor. On real estate investment trust, it’s the opposite. Hotels actually lag and, and I think it really is because of exactly what you’re talking about, which is that they really are like an operating business where there’s also real estate as opposed to a real estate play where it’s almost like there’s an annuity of rent that is very easily projected, uh, in hotels. You know, we, we. Project all the time how they’re going to perform. But you know, you know, I hope my projections are very good, but there’s always things that can COVID. For example, you know, now there’s a virus in, in India that you know might be coming and, you know, we don’t know, will this be substantial or will it be really minor in the Americas? We really don’t know. Uh, that won’t have a big effect on, on other classes of real estate investment trust, but. It could have a big effect in hotels, so, so the unknowns in hotels are very high. And then when you combine that with the fact that they are an operating business, which are very labor intensive and wage rates are going up. So the cost structure and the management of that cost structure becomes. Very important and the expertise of the hotel managers becomes very important. And so, yeah, like you say, other classes of commercial real estate or, or institutional real estate investments have an operational component. It’s much greater when it comes to hotels. So I actually have a friend who’s an, um, owns, uh, a few boutique hotels here in, in California, and he was telling me one of the things that he’s kind of worried about is, um, you know, they, they’re, they have some, um. Some mandates coming up with regard to, you know, minimum wage and, and all these things that, uh, hotel workers have to get, uh, give you just outta curiosity. I mean, most of my audience is not in California. I am, but have you heard about this? Can you tell us a little bit about those pressures? Yeah, I have heard about it. And there’s, there’s forces on the other side as well, namely the American Hotel and Lodging Association, which represents hotel owners, managers, and franchisers. And so they have a voice in these things as well. But the, the, the forest, particularly in places like California and, and in the west coast in general, we’ve seen it in Seattle as well. Um, you know, in, in terms of increasing minimum wages to rates that, that are shocking to me. Um, you know, that’s, that’s a big issue. You know, you don’t see it as much in the middle of the country, but you do see it on the coast and particularly in the, on the West Coast. So, you know, if we’re looking at projections, say into 2026 and, and perhaps beyond, we expect in many cases to be seeing higher growth in wage expenses than we expect to see growth in RevPAR, which is room revenue, preoccupied room, which is just occupancy times average daily rate. So the, the overall revenue is expected, at least in the short term, to grow more slowly. Than expenses and, and wages are really driving a lot of it. And then anything that’s affected by wages, so insurance, for example, property taxes, other expenses are really growing at this stage more than what we’ve seen in terms of revenue growth. So that’s, that’s a challenge right now. The, the question I think really then is how much will AI affect that and to what extent will guests become more comfortable with checking in? On an iPad type of a situation as opposed to seeing a person face to face, and there’s probably generational differences there. What it is forcing hotel operators to do is the same kinds of things that restaurant operators have been forced to do, which is find ways to use technology and actually have the guests face the technology and get the guests comfortable with that. In terms of things like check in and check out, you know, but still in hotels the rooms have to be cleaned and, and although there’s robots that. You know, they’re nowhere near what, where they need to be to actually clean Hotel guestroom jet, at least in any sort of economically viable way. But, you know, the long-term question is to what extent will the industry be adopting AI and other technology in order to address that issue? Because that’s what’s going to happen. It’s, it’s, you know, it’s not just going to be a situation where. The operators will accept paying higher wages and have the same number of employees in each hotel. Right. Um, branding, you know, sort of confusing to a lot of people. Not in the space, but you know, what role do hotel brands actually kind of play in, in protecting revenue and value? Um, and I guess when does a brand help an owner versus become a constraint? Yeah. You know, brands have been very important and, and I, I forget if I mentioned but of the, the big brand companies I’ve worked for three of them and, um. You know, they, they, they typically started as management companies. So originally companies like Hilton and Marriott primarily generated revenue through management fees. And so they own some of the real estate, although they’ve become asset light over the years and own very little, if any, anymore. Uh, but they do still manage hotels. So one thing that the brand companies do have is expertise in terms of management. That’s one of the fees that a branded hotel and a non-branded hotel would have as well, would be a management fee, which is usually expressed as a percentage of revenue. And sometimes there’s an incentive structure in there as well. But then there’s a franchise fee, which is just paying for the brand, and, and that’s usually as a percentage of total revenue, higher than the management fee. But what it does is it, it, it. Puts the property in a global distribution system, so the global distribution systems that brands like Marriott and Hilton and IHG and, and HIA have, uh, they. Generate heads and beds. You know, that’s, that’s the term we always, when I worked at Hyatt and Merritt, we always talked about heads and beds. Every night you’re trying to, trying to get people in the rooms. The brands do a lot to put heads and beds, you know, in a typical hotel with a good brand affiliation. Somewhere between probably a third and two thirds of the occupy rooms actually came in through the brand global distribution system, which historically was a toll free reservation system. And although the, you know, those still exist now, it’s really more of a focus on the online system and, and, and sometimes toll-free reservations and direct reservations. But, but that’s what the brand does. It, it, it ultimately is a generator of. So kind of just focusing on somebody who’s potentially thinking about hotels as an investment. So far, what I gleaned from you, and, and correct me if I’m wrong, is that timing probably isn’t perfect right now. We’re probably, you know, we’re probably in a, you know, a peak and you generally not a great idea to buy in peaks. Um. I personally, from what I understand, would stay outta California. You know, uh, you know, like my friend was saying that it was gonna make it very difficult for a lot of hotels to have their, you know, hotel restaurants even. And so he foresees like a lot of them having to close those down. Um, and then the, the next thing I think is, gosh, you really have to be cognizant of the, of the fact that, you know, work patterns are changing. And so maybe that’s not a good. Way to go, either. What other, what are some other big picture things that you think people ought to be thinking about as they evaluate the space? Yeah. Well, I think there’s a couple of things. One of which is. That is a street corner business. So it really depends on what street corner you’re in. Uh, I’ve done some research just on how hotels perform in university towns versus other locations because, for example, there are brands now called graduate hotels, which eventually was acquired by Hilton, uh, and, uh, scholar Hotels and, and these properties are university town hotels. They’re doing okay. You know, they’re, they’re doing okay. If you look at how universities operate, we’ve seen some Ivy League schools pay 60, $80 million or more just to make sure they keep that billion dollars a year coming in from the federal government that they, they get for research grants and, and we’ve seen, you know, look at what’s going on with NIL now in terms of, of university sports. Universities clearly are willing to. You gen willing to spend a lot of money to keep doing what they do, which is, you know, they, they generate a lot of research and I’m talking about. Big universities now, uh, you know, a lot of research and, and there’s a sporting business aspect to universities as well. So university towns are okay, and, and what I ultimately found in my research is they’re much less cyclical than the average. So, you know, we talk about the risk of hotels as things go up and things go down and things go up and down. That doesn’t happen as much in university towns. You know, big universities don’t close and, and don’t even substantially change their business model. So it really depends on, on where you’re located. And then there’s certain cities as well, you know, people, you know, I, I don’t have to go into detail about my last visit to San Francisco and how weird it was, and I was with students and, and told my female students don’t go out at night alone. I mean, it was, it was, it was really freaky, but. San Francisco now might be a place to invest. Now San Francisco probably has bottomed out. Uh, and the same might be true with New York. So, you know, it really depends on where you’re going. I, I think in general, yeah, you know, there’s, there’s concerns, but even so, you know, I think it’s still might be a good time to invest in. Good quality hotel companies, just, you know, in terms of the stock market and, and equity in, in businesses like Marriott and, and Hilton because their franchise fees and their management fees are a percentage of total revenue. So hotels that are not profitable, that are a member of those brand affiliations are still paying. Into those systems and you know, hopefully the goal is that these properties become profitable, but even while they’re not profitable, they owe franchise fees and in some cases management fees as well. So I think there are a lot of ways to still invest in the hotel business. It’s just what vehicles are being used and where. So, you know, it sounds a little overwhelming, um, for someone who, again, who’s new to the space. Any suggestions on how somebody might just learn more about this ecosystem and, you know, start to go down this path of potentially becoming, you know, a hotel investor? Yeah. Well, first thing is, you know, we talked about ai. AI is pretty good for helping people to learn. So if you wanna learn about the hotel business, you can go and have a really good conversation with chat GPT about what makes it click and where could the opportunities lie today. Uh, you know, I’ve gone over the past year from essentially not using AI at all to using it essentially every day. And so that’s a great way because that’ll access a lot of, there, there’s trade journals, for example, but it’ll access those things. Uh, the conference, like I went to last week, the America’s Lodging Investment Summit, which is in LA every year is a. Is a great place to learn as well. There’s, there’s wonderful sessions and that conference is attended by everybody from Anthony Capano, who’s the CEO of Marriott, down to people involved in real estate and investments in the hotels and, and who essentially make their living. Off of those as brokers, appraisers, consultants, asset managers and things like that. So, so there’s ways online to do it and there’s ways to do it actually by attending conferences as well. Yeah. A good broker as well. Right. I mean, you know, going back to my, my friend who, who’s become a very successful hotelier, the first one he bought, he threw a broker and he said he learned everything about hotels that he knows from that guy. Um. So that’s probably, it probably tells you something as well. Yeah. And, and there are some excellent hotel brokers. There’s some who are national in scope and some who are local in scope. So again, it depends on where you’re thinking you might wanna be investing. Uh, but, but there’s some great local brokers, but then there’s national firms like JLL and CBRE and Hunter, uh, that, you know, they have really good people who are very knowledgeable about the hotel business. Yeah. John, thanks so much for, uh, joining us here on Wealth Formula Podcast and giving us sort of an overview of the, uh, um, hotel, uh, real estate, uh, uh, asset class. You bet you make a lot of money, but are still worried about retirement. Maybe you didn’t start earning until your thirties. Now you’re trying to catch up. Meanwhile, you’ve got a mortgage, a private school to pay for, and you feel like you’re getting further and further behind. Now, good news, if you need to catch up on retirement, check out a program put out by some of the oldest and most prestigious life insurance companies in the world. It’s called Wealth Accelerator, and it can help you amplify your returns quickly, protect your money from creditors, and provide financial protection to your family if something happens to. The concepts here are used by some of the wealthiest families in the world, and there’s no reason why they can’t be used by you. Check it out for yourself by going to wealth formula banking.com. Welcome back to the show everyone. Hope you enjoyed and again, uh, hey hotels. Think about it. I guess. Uh, I continue. I will continue to do so, uh, especially given my buddy’s success in this space. Um. Although, I will tell you, I probably am not a boutique hotel guy. Um, you know, I don’t, I don’t know that I could make it super fancy, you know? And then on the other hand, you hear about these, uh, hotels that are. For the people traveling through and they’re not doing this so great. So maybe wait till that we hit that, um, that trough that he was talking about, he said we’re kind of at a peak right now. Anyway, that’s it for me. Uh, this week on Wealth Formula Podcast. This is Buck Joffrey signing off. If you wanna learn more, you can now get free access to our in-depth personal finance course featuring industry leaders like Tom Wheel Wright and Ken McElroy. Visit well formula roadmap.com.

Do you want your patients to feel confident and cared for and to become raving fans about your practice? Kiera takes listeners through specific steps to help practices refine what their patients go through upon entering to exiting your office. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Dental A Team listeners. This is Kiera. And today I'm excited for a quick tactical practical tip for you guys that I just think is magical. And I'll start with like a story about it to kind of kick us off. ⁓ Jason and I, we just recently went to Ruth's Chris. We decided we were gonna do a day date and Jason and I, went to the spa. I convinced him to go to the spa. He's not like obsessed about it, but really loved in like the hot tub room that they actually turned on a football game for him. So.   I don't know how the spa gods were on my side that day, but they definitely were. And then we decided to go to Ruth's Chris. And if you guys are familiar with Ruth's Chris, ⁓ it's ⁓ an amazing steakhouse. And ⁓ I noticed when we went in there, there was just a different vibe. And I've been very obsessive about high-end restaurants, reading the book, Unreasonable Hospitality. I think I'm more aware of it. If you guys haven't read that book, I definitely recommend putting that on your book wish list. And what was interesting is,   When we came in, they said, hi, Mr. and Mrs. Dent, great to see you. And they took us back to our table and the waitress was so kind to us. And she said, here's this information. What information do you guys need? There were seat spot for us. The busser came through and was like, we really love working with people like you. You guys just make our life so much easier. They're like, here, let's just box this up for you. You made great choices for you. They had all of our stuff boxed for us. The presentation was beautiful.   They didn't come by and they weren't annoying to us, but they were so genuine to us. And then as we were leaving, they said, thank you, Mr. and Mrs. Dent. And they knew all about us. Okay. So that was one experience. Another experience has been Jason and I were in Bali and we went to the four seasons and I remember if you've been to Bali, you'll understand. Jason and I both got Bali belly. And if you haven't heard mine was, I got it on our flight home. I've never in all my years of flying, knock on wood, I've never once thrown up ever on a plane.   Mine is my flight home that was a nice nine hour flight from Taiwan to San Francisco. And I threw up and had diarrhea the entire freaking time of that flight. I had thrown up about 13 times in two hours and I figured out, if I can make a system for this, like it was hold the vomit bag, go to the bathroom and brush my teeth all at the same time. I realized you can create a system for anything. So that's a little bit beside the point. So I'm here to tell you about great experiences. But at the four seasons, they were top notch. They had an app. They would text us.   When I asked them like, hey, you guys have any medicine? They're like, ⁓ we don't have medicine. Here's the pharmacy. We can get it for you. We'll have it to your room. They had it to our room for us. They brought different things for us because they knew that we were sick. They had a turndown service for us. They paid attention to our likes. Our wants, made sure everything was done every single night for us. It was one of the most incredible experiences. And I think about it, like people are like, Kiera, you traveled all over the world. You've gone to Antarctica. You go to these places. And I'm like, Bali, even though I threw up for eight hours on my flight home.   Bollywood one of my most amazing experiences and I'm like, what was it? Like it was how I felt at Four Seasons. It was how I felt of everybody was so happy for us to be there. They were so grateful for us to be there. People would say hello to us. They knew our names as we walked through. And ⁓ I've just been paying attention to like Ruth's Chris was recent. The Four Seasons was another one. And then I think about other experiences that maybe weren't as great. I think about...   Hotels Jason and I we flew home. We missed a flight coming home from an international flight So we had to snag a hotel the only hotel available for us was a hotel I will not say But it was we'll just say a budget-friendly hotel and I remember we checked in and no one was there They weren't happy to see us. They were annoyed to see us the shuttle. I'm not joking you It was supposed to be there in 15 minutes We waited two hours to get our shuttle and they kept telling us one's on the way one's on the way. They were like you need to call this person By the time we got there our bed was dirty   The bathroom was broken. And I just thought, man, I remember that experience. I don't remember the Four Seasons experience, but which one do I want to go back to? Which one do I tell my friends about? Which one am I like, I threw up and I was so sick from Bali. You guys, would never recommend doing a cooking class internationally. I know exactly what caused our sickness. my gosh. And my stomach like to this day still hurts about it. But yeah, I loved that trip so much because of how I felt. And so that's what I want to go into today of   the patient experience in designing and creating a journey that the patient wants to be a part of and they want to rave about. And I know we've talked about this at several other times ⁓ because it's something where I remember I was at a conference once and they said, Kiera, what people remember is the beginning and the end. They don't really remember the middle. And so in dental practice, it's our beginning. It's our first phone calls and it's the end on how they leave. Yes, they might remember the middle of the procedure, but typically speaking, it's those, those two points in anything like think about a show you go to. You usually remember the beginning.   You remember the end. think about Taylor Swift and I'm like, definitely remember the countdown clock. Like I can remember that. remember everything coming out. Middle, like there was a lot going on and the ending, everybody can remember that. But, and yes, there are still things and that's not to say the middle can't be great, but we want to make sure that it is this experience that people are so obsessed with because we want to help them feel so good. And I think the dental office is such an intimate space. Dentistry is intimate. Everything that we do in dentistry is intimate. And so if we can help patients feel   a certain way and that doesn't mean we have to be perfect, but it does mean that we create a patient experience and a patient journey for them. So for me, even in Dental A Team, it should be that the patient experience, our customer experience is very intentional and not accidental. So we kind of think through it, like what do want our patients to feel? What do we want our patients to say about us? And it's also crazy because you can go look at your reviews right now and see what the patient experience is today.   what you've created maybe not intentionally or intentionally. Just go read it. What is it? For us at Dental A Team, I want people to feel like it's fun. I want it to feel like it's easy. I want people to feel like, my gosh, like they understood me, that they're thinking ahead of where I'm at, that they can guide us and that we are non-judgmental and that you and your team are gonna rise to the next level. Go read our reviews. That's what it is. But that's by intentionality and design. That's our core values. That's what we talk about constantly. It's how we onboard our consultants.   It's how we refine. how we take feedback from clients of if they're not getting it, how can we make this process easier? How can we make it easier for our consultants? How can we give better education? Like what can we do because that's the experience we want them to have. And so, ⁓ this is going to be an episode. If you really want patients to feel like super confident and cared for and to become raving fans for you to where they love the dentist, you have an opportunity to change how people feel about going to the dentist. And I think it's an amazing opportunity if you choose to do it. So   Number one is like, let's think about first impression. Remember, like it's the it's the end caps. And I think if we can even just design those two really, really intentionally, like four seasons and Roos Chris, did you notice in both of those? And this is not on purpose. I just sharing the story. I talked about my entrance and my exit at Bali. We were freaking sick on that last day. And I remember that the most more than anything. Yes, they did the turn down service and that was great. But I didn't talk about our New Year's Eve dinner that we had. I didn't talk about the waiters like none of that.   And as I think back, I'm like, yeah, that was really nice. I remember our first initial and our ending. Same thing with Ruth, Chris, how they entered us and how they exited. I talked about both of those. Go back and rewind. And that was not on purpose, but this even just proves my point that the experiences you remember are those end caps, the beginning and the end. So what is our presence? So number one is how do we answer the phone on the first new patient impression? That's going to be it. I talked about this just recently. If you haven't heard that, go back and listen, but like, how do we greet people? And are we like smiling when we answer? Are we excited or are we like,   Oh my gosh, another freaking phone call, like, hello. Right? I don't know if any of you had a mom who had a mom voice where she's like, Kiera Cherie. And I was like, hello. My mom was like, I didn't do that. I'm like, oh mom, you did. And you had the snap and you'd give me those mom eyes, right? Moms had those two voices. My sister's husband, he was like, my mom used to like snarl at me with her teeth. My mom didn't do the teeth, but we all know like, and I feel like that's how it should be like, we could be busy in the patients, but as soon as that phone rings, I want our front office to feel like.   my gosh, I am so excited to be answering this phone call. We are so excited you're here. Like almost like buddy the elf, like you're so excited. Maybe not that enthusiastic, but like that same sentiment. We are so excited. So we want it to be this like welcoming. We are happy you're here. We're not annoyed that you're here. And that's the very first impression. And then when they come into the practice, this is our next first impression. And if we botch our phone, we oftentimes can make it up on our second, but I will tell you that first phone impression is going to be paramount. So get our best person answering those.   best person and all of our front office team needs to realize when you answer the phone, you go on stage and you like sit up and you smile, even put mirrors up there so they can see themselves. You guys, not a joke. My mom said I was so vain. She gave me a like desk with a mirror and I used to sit there and talk on the phone in front of the mirror. And I was like, why do you do this? And I'm like, mom, like watch how I talk and I look at things and I look at, I practice my smile and it could have been a little vanity. Uh, but I know it's helped me present and be able to speak. And I guarantee you a lot of that mirror training.   is why I'm able to go present on stage today and be able to engage and invoke emotion because I practiced for a long time in the mirror. So having that mirror, having people see how they are, because if I'm sitting down, I'm like, hey guys, welcome to the podcast versus, hey guys, welcome to the podcast. You feel two very different things. And I feel too, I'm like super jazz on the second one. The first one I'm like, cool, I got a freaking podcast today. No, like I'm excited. I'm excited to hang out with you. I'm honored that you share your time with me. So we want it to be, and whatever your experiences, and some doctors you might not be like Kiera level 20.   Well, guess what? My team is Kiera level 20. We want to answer the phone in that level. If you are more like subdued and you're more like spa boutique, your phone needs to answer. Like I would be utterly shocked if I called the spa and they're like, hi, welcome to the spa. I'd be like, whoa, tone it down. Like this is the spa. And that's even Kiera who's excited. The dental office, it's like welcoming and engaging and like, hi, I'm like so excited you called. We're truly going to take great care of you. And I'm really excited to bring you into the practice. Notice I even have a patient voice that's different than my podcast voice, which is different than a spa.   My spa was like, hi, welcome to Serenity Spa. I'm so glad you're here. And I'm Kyra Dent and I'm changing right here, but it's because I feel that. And that's what I want people to experience in our phone and how people walk in is going to be our first step. So we need you to truly train and what is it? And if you haven't built this for your front office team, help them see this is what our, this is what our patient experience is. We want a confident, energetic, calm, whatever it is, first interaction. And we want our   online experience. our website, our scheduling, our messaging, our phone messaging to follow that same experience. So if that's our first impression, they're still filling it. Then they want to make the phone call. And we want to just like reduce any friction. How can I make this easier? I'm going to send you the paperwork. I'm going to schedule you now. I'm going to make sure I get this back in 48 hours. So I've got your appointment confirmed. This is how we're going to work. And I'm also setting clear expectations of we are so excited to have you here. And these are the rules of the game that we play by.   You notice like I even feel myself go into like a confident and welcoming human. That's our first experience. And if you will refine this, you will start to notice you train your patients from day one of we are so happy to have you. This is how we operate. We have you run on time. We have you send in our information. You always confirm your appointments 48 hours ahead of time. And we are so excited to welcome you to our family, whatever it is. listening to our new patient phone calls, experiencing that, putting the mirrors up there.   And then it's a, when the patient comes into the practice, let's make sure that that's an amazing experience too. Is our waiting room area clean? Do we have our front office person? You guys like, it drives me wild when I walk into a practice and it is cluttery with paper. You guys clear that clutter and make it clean. Dental practices need to be sterile. Yes, you can have cutesy stuff, but it still needs to feel clean and sterile. Front office team members, I'm gonna be a little bit hard right now. Do not freaking eat food in the front where patients can see you.   Go to the back. watch it so often. You're just sitting there like you break your crack or anything. No one can see you. They can. They see crumbs. It just feels. People can feel perfection. They can feel cleanliness. They can feel dirtiness. And this isn't me like ripping into you. I bend that person. I used to my snack drawer down there. That's not professional and that shouldn't be in the front office. Get it into the back office. Let's make sure it's clean. You can have all your cups. You can have all the things, but it needs to be clean. It needs to be sterile. It needs to be welcoming and inviting. Think about when you walk into a hotel. It's very inviting. Some   junkie janky and you're like, I don't want to stay here. Some are like, my gosh, this is amazing. Same thing with restaurants. How do we want our patients to feel? Let's make sure that the ambiance feels the same way. Even if your front office is on the phone, you can always welcome and say hi. Like while you're on the phone, I'll be right with you. That way they can feel super welcomed or like, hey, here's an iPad. I'll chat with you. And then as soon as like, Kiera, I'm so happy you're here. Welcome to the practice. Let me grab you a bottle of water. Do you prefer stilled or, or like do you prefer room temperature or chilled?   little small things that does not take a lot of effort, but that sets a very different impression rather than welcome to the practice. Okay. So let's make sure that first impression is very, very important. This is that first end block of the practice and patient experience. It's going to make it radically different for you and your practice. Then on the other side, is it's going to be during the visit? We need to make sure that we're still well oiled because if our front and end of those bookends are good, but the middle is ick.   They're going to actually remember that more than they remember these polished pieces. So the middle doesn't have to be like perfect perfection every time. what? Dentistry runs long. But as often as we can, let's be on time to our patients. Let's make sure that we have really clean handoffs. Let's make sure that when we are presenting our exams doctors that we use that NDTR. What's the next visit? What's the date? What's the time to return and make sure our re-care cleanings are scheduled. Make sure that the patient has that every time. Look me in the eyes. Involve me in that experience of patient, doctor, clinician. We're here.   All right, Kiera, we wanna see you back in two weeks for that crown on the upper right. We're gonna take great care of you. I need about an hour and a half for that. And we'll make sure that sister Susie over here gets you scheduled for your cleaning. What questions do you have for me? I'm really excited to work with you. Great, they know. And I will tell you if doctors will take the little bit of time to be super concise and clear on next steps, next visit, that's what people are remembering. So again, remember, yes, you've got the bookends of the appointment.   but also within the appointment in the chair, they're remembering how you seat them and how you end. Doctors, the essay heard the exam, but they're remembering your anchoring point of your end point. So nail that end point. Clinical team members, remember the end point. I used to try to like make jokes at the beginning and then have a good time at the end because I knew that that's what they were going to remember. Even if the procedure was hard, I still made sure that they had a great experience at the end. And if it was a hard procedure, I'm like, gosh, you did such a good job. I'm really, really proud of you. You did it.   you're gonna have the best results after this, whatever it is, but just make sure that they're clear, especially on exams. There is nothing worse than confusion. Confusion is the enemy of execution. So be crystal clear on where we're headed. And then after that, what we're gonna do is we're gonna let them know like, here's the next visit, here's what's gonna happen, we're gonna move them through it. This way your patients are so crystal clear on what's going on. And then at the end,   We have an amazing experience. So front office team, you're back on the, you're the shining stars. You welcome them in, you talk to them on the phone, and then you're the last impression. So making sure your people who are sitting in those seats recognize their role and their value in this whole experience. So on this, it's a perfect, let's get you scheduled. I make this really easy for them. Beautiful. What questions do you have for me? We say the same thing from what they said in the clinical team to the front office team. Front office has really good notes. So the clinical team just picks it right up.   And we have this in here of a very, very, very good experience at the end. Then if they had a great experience, I asked them for a review and say, Hey, I'd love you to share your experience with us. I can't wait to see you next time. Gosh, you're seriously one of my favorite patients. And I'm so grateful you're a part of our practice. That's not that hard, but what's that patient? You remember, gosh, they loved me when I came in, they loved me when I went out. And what it is, is it's not all these little pieces. It's the experience of how they felt just like me. I didn't tell you all the nuances of Ruth's Chris   I didn't tell you that my steak was amazing. I didn't tell you I had sweet potatoes. None of that. What I did tell you is how I felt at both. And guess what? I could have told you any experience, but I told you what's crazy is even at the spa, the football game was at the end. I didn't even tell you about my massage. I told you about the little thing that stood out to me. And remember, bad things actually could be what your patient's experiencing, even though you think you've got good pieces. If I've got an amazing welcoming, but I've got a jerk of a team member who's rude,   they're gonna remember that, cause that's gonna stand out way shinier than this one. And sometimes my doctor can be amazing, but your front office cannot be the same experience and it feels disjointed. And so you gotta make sure that you're, you have a team that's very similar and that we talk about what is our experience? How do I patients to feel? What are our core values? This is culture, but it's patient experience too. And if we get a whole team rallied around this, you're going to be able to have massive raving fans, but it's done with ease. So doing simple little things. So what I would say is when we have this of,   Let's go through number one, what is our patient experience? How do we want patients to feel? Look at our reviews and see what are they already saying and is that what we want? And if not, let's change it. Then let's make sure our phone calls, our website and our first impression when they come into the practice is dialed in and exactly what we want. Let's make sure are in the middle, pretty dang good. Doctors, you're ending with great exams. Clinical team members were ending with a great experience at the end of the exam. And then we take them up to front office and front office, we shine, we dazzle and we are so grateful to have these patients.   Now, if you're listening as a front office team member, you're like, I absolutely don't want to do that. It might be a wrong seat for you. I'm just going to say that front office team members are on stage. Just like I don't want to put a Disneyland, like someone who absolutely hates greeting guests and like putting them through the ticket counter. If they're like, I hate this job. They're, they're not the person. Cause that patient's going to feel that that guest is going to feel like, ⁓ checking into a hotel. I've got the person who's like, gosh, here you are. This is just a job and you're driving me nuts versus the person like, we are so happy you're here.   Make sure I've got right people in right seats for this experience. And that's critical. They could be the right team member, just the wrong seat. So let's make sure if you're listening to this, that you love this. I truly do. And I know Tiff does, and I know Kristy does, and I know Dana does, Britt actually, she's not the front desk. She doesn't like that guys. So she's not always on the podcast. And if Britt was listening, she'd be like, that's correct. I prefer back scenes. She likes to be there. Shelbi, you've never heard Shelbi on the podcast, cause she's like hard past no Kiera, that's not who I am.   but I've got all my consultants who would be like, yeah, Trish put her on. She'd love it. She'd say to the friend, she'd make everybody her best friend, Monica, Pam. They'd love it. So make sure you've got right people, right seat, and then make sure you really commit to having this incredible patient experience and you can check it. Let's do a monthly review, like do an audit of what are the top things the reviews are saying, have Chat GPT help you. There's easy ways to make sure that what we want of our patient experience is what patients are saying. And if not commit to change, it's how patients feel that they're going to remember more than it's what you say.   And if we can help you guys reach Hello@TheDentalATeam.com. These are the small annoying like cobwebs that make the big difference for patients that we are obsessed about helping you with. So reach out, running a successful practice does not have to be hard and it can be very easy for you. So reach Hello@TheDentalATeam.com. And as always, thanks for listening and I'll catch you next time on the Dental A Team Podcast.  

Writer/director Óliver Laxe (SIRAT) chops it up with hosts Josh Olson and Joe Dante to discuss the movies that made him! Show Notes: Movies Referenced In This Episode Sirat (2026) Wages of Fear (1953) Andrei Rublev (1966) Nostalghia (1983) The Mirror (1975) Ordet (1955) Au Hazard Balthazar (1966) Blue Velvet (1986) Sorcerer (1977) Mad Max (1979) Two-Lane Blacktop (1971) Apocalypse Now (1979) Easy Rider (1969) Zabriskie Point (1970) Vanishing Point (1971) Paris, Texas (1984) Freaks (1931) Dersu Uzala (1975) Pan's Labyrinth (2006) Dirty Pretty Things (2001) The Naked Island (1960) The Flavor of Green Tea Over Rice (1952) Late Spring (1949) The Card Counter (2021) The Four Seasons (1975) Close-Up (1990) Where is the Friend's House? (1987) Ten (2002) Five Dedicated to Ozu (2003) Through the Olive Trees (1994) Other Notable Items Our Patreon!  The Hollywood Food Coalition Chuck Berry The Beatles Carl Theodor Dreyer  Notes on the Cinematographer book by Robert Bresson (1975) Sculpting in Time book by Andrei Tarkovsky (1985) John Cassavettes Béla Tar David Lynch The Criterion Collection Dennis Hopper Monte Hellman Ry Cooder Akira Kurosawa Sergi López  Kaneto Shindo  Yasujirō Ozu Paul Schrader Oscar Isaac Transcendental Style in Cinema: Ozu, Bresson, Dryer book by Paul Schrader (2018) Artavazd Peleshyan  Abbas Kiarostami Zohran Mamdani Mira Nair Learn more about your ad choices. Visit megaphone.fm/adchoices

David Juritz started playing the violin at the age of five. After winning the Royal College of Music's top award he joined the English Chamber Orchestra before becoming the Leader of the London Mozart Players - a role he held for seventeen years. He is well known for his recordings, including Bach's Sonatas and Partitas for unaccompanied violin and Vivaldi's Four Seasons, and for his work with the London Tango Quintet. His recording of Bach's Goldberg Variations, transcribed for violin, guitar and cello, was released in 2021. In this conversation we explore the many intersecting strands of his professional career. https://davidjuritz.com/biography/

WhoShaun Sutner, snowsports columnist for the Worcester Telegram & Gazette and Telegram.comRecorded onNovember 24, 2025Why I interviewed himHey Man, we do this every year:What we talked aboutThe psychology of injury recovery; the power of being there; the “gladiatorial atmosphere” of ski racing; the East's strong winter; a Canadian facepalm; the Black Mountain, New Hampshire co-op; Hermon Mountain, Maine for sale; how to make a crappy old ski area into a modern-seeming ski area without big infrastructure upgrades; is every ski area closing a tragedy?; Lost Valley, Maine; lost Berkshires ski areas that make great backcountry ski spots; new owners at Ragged, New Hampshire; Magic Mountain, Vermont and the four-year lift installation; would Vail Resorts purchase Smugglers' Notch, Vermont?; assessing Killington's independent owners one year in; the Super Star six-pack upgrade at Killington; is it worth buying a new lift if it doesn't improve capacity?; why Loveland, Colorado's only detachable lift is also one of its shortest; expectations and potential from Berkshire East buying Burke, Vermont; is the demise of the good ol' boy overstated?; Wachusett's new six-pack; locals hate everything; priorities for New England lift upgrades; will Cannon ever replace its decommissioned tram (and should it be with a gondola)?; should New Hampshire lease out Cannon?; Whaleback's chairlift woes; thoughts on the Boston Ski Show moving to Connecticut; and BOA boot buckles.What I got wrongMost of these aren't “wrong,” so much as outdated:* We recorded this as Sutner was still recovering from an injury, and he said he wouldn't be able to get back to skiing until, um, February. Which is now I guess.* We talked about the “budding winter,” which started strong in November, but has kept banging away to be one of the best ski seasons in recent New England history.* We discuss since-resolved drama at Black Mountain around a withheld liquor license for the mid-mountain champagne shack.* Sutner didn't get this wrong – he was prescient, however, in saying Pacific Group Resorts would do something “big” after selling Ragged – the company purchased Silver Star, British Columbia shortly after we spoke:Then there were these:* I didn't really understand the point of Hermon Mountain, but between recording and releasing this episode, I was able to visit it. Stand by for that write-up, which helped me understand it as a teen holding pen for Bangor Maine.* I said that Pacific Group Resorts “may have” purchased Powderhorn after its Flat Top Flyer high-speed quad installation – that is the case; the lift arrived in 2015, and PGR bought the ski area in 2018.* Sure enough, Burke joined the Berkshire Summit Pass - a season pass for sister resorts Berkshire East and Catamount, as well as Bousquet. Here are the details:I said the Mohegan Sun Arena held 6,000 to 8,000 people – it's about 8,000 for basketball games, which is what I was referring to.Podcast NotesOn the closing of Four Seasons ski area in New YorkOn the new owners at Ragged and KillingtonOn Geoff Hatheway at Magic Mountain, VermontMy pods with Geoff are both a bit dated, but you can keep up with Magic by subscribing to Hatheway's Alpine Update emails, which is one of the most transparently honest ski area newsletters in America.On Wachusett's Clueless Construction UpdatesWell done, Stimpson:On other pods mentionedThe Storm explores the world of lift-served skiing year-round. Join us. Get full access to The Storm Skiing Journal and Podcast at www.stormskiing.com/subscribe

Chelsea and Erin Bagwell (The Hidden History of Magick) macro-dose “The Guy You Loved to Hate: Confessions from a Reality TV Villain,” the memoir of “The Hills” star Spencer Pratt. Spencer spills on his money-making schemes that involve Henry Winkler, an Olsen twin, and a shady deal with the paparazzi. They recap how Spencer got his start in reality TV with bestie Brody Jenner, followed by his epic rise as the most hated cast member of “The Hills,” and the following Speidi era. Plus, he finds himself at rock bottom with a bunch of crystals, a bag of gold, a ton of guns, and some Four Seasons grilled salmon for their dog, Rainbow. Follow Chelsea: Instagram @chelseadevantez Join the cookie community: Become a member of the Patreon Thank you to our sponsors: Quince  - Go to quince.com/glamorous for free shipping on your order and 365-day returns.  Thrive Causemetics - Get 20% off your first order at thrivecausemetics.com/glamorous  Ritual - Save 40% on your first month at ritual.com/glamorous.  Libro.fm - Click here to get 2 audiobooks for the price of 1 with your first month of membership using code TRASH. Show Notes: Dringo! Card Roseanne Memoir Episode Madison Beer's Memoir Episode Where to find our guest: Erin Bagwell The Hidden History of Magik Erin's Substack - UndertheMoonGate.substack.com Erin's Instagram *** Glamorous Trash is all about going high and low at the same time— Glam and Trash. We recap and book club celebrity memoirs, deconstruct pop culture, and sometimes, we cry! If you've ever referenced Mariah Carey in therapy... then this is the podcast for you. Learn more about your ad choices. Visit podcastchoices.com/adchoices

I'm currently watching a merger turn into a complete clusterfuck, and it's a story I've seen way too often in private equity. It's a classic case of an acquirer coming in, kicking the original leadership to the curb, and gutting the company because they don't understand that value isn't always visible on a spreadsheet. In this episode, I dig into the "Doorman's Fallacy"—the mistake of eliminating something because you can't quantify its utility, only to realize later that it was the very thing holding the brand, the culture, and the customer experience together.I compare the hollowed-out wreckage of this recent acquisition to my experience at the Four Seasons, where small, "unmeasurable" details like a lens cloth or a cord tie create the entire premium experience. We're exploring why 40% of M&A deals end up as dumpster fires and how the best operators identify and protect the invisible value creators that actually drive ROI. If you've ever wondered why great companies fall apart after a sale, this is why.//Welcome to The Ray J. Green Show, your destination for tips on sales, strategy, and self-mastery from an operator, not a guru.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Katherine's Telling Everybody Everything about the extremely first world problems that had her crying in Heathrow Airport last Tuesday. Bobby and Katherine finally made it to Los Angeles with baby Holland but nearly died from an illness that soaked the beautiful Four Seasons bedsheets every night of the trip. Holland is totally twisted, sleeping all day and awake all night, and God sends a 'HUNK' to provide man spreading entertainment for the only two redeemable hours of the whole visit. Back in England, Katherine reflects on some Grammy's fashion and producer Andrew Johnston treats us to a reprieve from the news in the form of TRUE CRIME - a hot but murderous couple urge a jury to believe they are simply too stupid to have committed a crime. x Hosted on Acast. See acast.com/privacy for more information.

For this special bonus episode Tim is joined by the host of the Talking Hitchcock podcast, Rebecca McCallum. You can read Rebecca's series of essays on Hitchcock's Women here. Book tickets to Rebecca's screening of Four Seasons of Hitchcock at the Science and Media Museum here. Listen to our Moving Pictures episode 'A Primer on Alfred Hitchcock' with Tim and screenwriter Phil Drinkwater here. –––––––––––––––––––––––––––––– Hosted by Tim Coleman. A Moving Pictures Film Club podcast. You can sign up to our Patreon channel here for just £1/$1 pm. Alternatively you can make a donation to the runnning costs of the pod via Buy Me A Coffee here. Theme music by The Gideon Complex - recorded by FrEQ Audio Recordings. Bluesky: @top100pod.bsky.social  Instagram: @thetop100pod Letterboxd: The Top 100 Email: top100pod@gmail.com –––––––––––––––––––––––––––––– Additional music: Creative Commons — Attribution 3.0 Unported — CC BY 3.0.Music promoted by Copyright Free Music - Background Music For Videos

Vuoi iniziare un percorso di TV Therapy? Scopri la nostra terapia di gruppo e compila il questionario per prenotare un primo colloquio conoscitivo

Ben Goessling, Andrew Krammer and Emily Leiker discuss co-owner Mark Wilf's comments upon firing general manager Kwesi Adofo-Mensah nearly four weeks after their 2025 season ended. Wilf cited Adofo-Mensah's body of work that included a poor draft record and last year's quarterback room, as well as this "critical" offseason that includes eight draft picks (plus any compensatory selections). Will this clear a path for Kevin O'Connell and Brian Flores to have even more influence in personnel decisions?

Tijl was in Vietnam en bezocht het The Four Seasons, hij dronk geen druppel én pitcht zijn vier punten voor een revolutie die een einde aan de wereldproblematiek maakt. We behandelen het vraagstuk of we wel naar het WK voetbal in Amerika moeten gaan. Ruben vertelt wat je als uit-supporter niet moet doen in Kazachstan, leer je over de techniek van de verschroeide aarde en is THOR-05F een nieuwe doorbraak.

Chico-based author and artist Michelle Ott shares insights from her four seasons in Antarctica through her captivating words and illustrations.

LISTEN and SUBSCRIBE on:Apple Podcasts: https://podcasts.apple.com/us/podcast/watchdog-on-wall-street-with-chris-markowski/id570687608 Spotify: https://open.spotify.com/show/2PtgPvJvqc2gkpGIkNMR5i WATCH and SUBSCRIBE on:https://www.youtube.com/@WatchdogOnWallstreet/featured  A bombshell out of Los Angeles reveals exactly how taxpayer dollars get fleeced. The CEO of a homelessness nonprofit, Abundant Blessings, is facing federal and state fraud charges after allegedly living a luxury lifestyle on $23 million in public funds meant to keep people off the streets. A $7 million home. A $125,000 Range Rover. Designer clothes, Greek vacation property, Hawaii trips, and stays at the Four Seasons—while homeless residents were reportedly fed canned beans and microwavable ramen. Prosecutors say invoices were falsified to claim fresh meals and proper housing that never existed. The charity was contracted by the Los Angeles Homeless Services Authority with virtually no oversight, raising serious questions about insider connections, accountability, and how many similar contracts are quietly bleeding taxpayers dry. This isn't charity—it's a system-wide grift.

Send us a textRHOP-From Private Jet to Gas Station SnacksRHOP S10 E16 – “Driving on Empty” | Podcast SummaryColorado Day 2 starts with big plans and even bigger confusion. Giselle lays out an ambitious itinerary—Four Seasons luxury, fly fishing, open-fire lunch, brunch, honky-tonk bars, and a tight flight window—and immediately puts it to a group vote. Spoiler: democracy fails.Tension builds as the ladies split on activities, logistics, and where people actually slept. Some cast members (Angel, Tia, and K) don't stay at the Four Seasons despite Giselle securing rooms, which sparks trust issues and resentment before sunrise.By morning, the group is fractured, running on fumes, and literally driving in the wrong direction. Timers count down to the flight while Angel's GPS betrays everyone, turning a luxe private-jet getaway into gas-station snacks and portable bathrooms. The fly-fishing excursion—complete with chef, guides, and untouched food—becomes the trip that never happens.Meanwhile, old wounds explode in the car. Stacey and Jassi finally address loyalty, Charisse, exchanged phone numbers, wedding support, and a shocking revelation about secretly recorded phone calls. Wendy jumps in hard, sides are taken, voices are raised, and insults fly. Stacey walks away, bags in hand, while the group debates “realness” versus betrayal.Eventually, emotions crack. Tears fall, hugs happen, and relationships are loosely patched—but not healed. The episode ends with rain, exhaustion, and the unmistakable feeling that this trip broke more than it fixed.The final moments roll into life updates: wins, losses, breakups, legal trouble, business priorities, family shifts—and a jaw-dropping tease of Karen's release from jail, setting up a must-watch season finale.Support the showhttps://www.wewinewhenever.com/

#chicagocubs President #jedhoyer makes his way back to the REKAP® studios for a lengthy sit-down with #kap and Gordon Wittenmyer.  No stone is left unturned for the expectations of the 2026 Cubs.  That includes one popular rumor that has circulated about gold glover #nicohoerner, who is entering the final year of his contract and whether he'll be traded.  Hoyer debunks that rumor and says #mattshaw could be the Cubs Swiss army knife after adding slugger #alexbregman on a 5 year contract.  The trio dissect the 2025 playoff team, why there were no moves at last year's deadline, the timing of Hoyer's extension and how the decision to trade for #edwardcabrera, add Bregman and more came about after a slow start to the offseason.  It's an ask anything edition to Cubs President Jed Hoyer and it's right now on the Cubs REKAP® Podcast!#takethat Follow The REKAP® everywhere - https://linktr.ee/rekaps REKAP® Merch - https://bit.ly/rekap-merch ___________________________

Astrid Rotenberry has had roles on "Law & Order SVU," "The Four Seasons," and "American Sports Story." Now she plays Catherine Kelly in the Netflix limited series "His and Hers," and her performance is so authentic and affecting it runs the risk of being taken for granted. On this episode, she details what excited her about the role, and why trust is so important to her. She takes us back to her childhood and how parental encouragement impacted her, talks about some of the valuable nuggets she learned as an intern in a casting office, expounds on ways she combats self doubt, and much more. Back To One is the in-depth, no-nonsense, actors-on-acting podcast from  Filmmaker Magazine. In each episode, host Peter Rinaldi invites one working actor to do a deep dive into their unique process, psychology, and approach to the craft.  Follow Back To One on Instagram

In the finale/non-finale the ladies are still in Colorado, but have finally made it to the Four Seasons. The next day they trek out to go fly fishing, but with the time crunch to get to the airport and unclear directions, they don't end up making it to the event, and instead eat and drink at a gas station.If you enjoyed this episode please share it with your Real Housewives of Potomac and Bravo friends and follow us on Instagram at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@taglinetwinks⁠⁠

Send us a message, so we know what you're thinking!We're back again for another year and kicking off by looking at supergroups – that “elite” class of rock bands made up of members of other top bands! What they are, how they form, and shining examples!  Our “Album You Must Hear Before You Die” is Cream's 1967 album, “Disraeli Gears”, a stunning work from a trio featuring Eric Clapton, Jack Bruce & Ginger Baker. With tracks like “Sunshine of your Love”, this album set the benchmark for rock albums for the next 50 years (or more)!  We know you'll enjoy this one.  References: Eric Clapton, Cream, Disraeli Gears, Rolling Stone, Jack Bruce, Ginger Baker, The Four Seasons, Blind Faith, The Yardbirds, Bluesbreakers, Traffic, The Spencer Davis Group, Stevie Winwood, Bob Seidemann, Mariora Goschen, Derek And the Dominos, Layla and Other Assorted Love Songs, Duane Allman, Crosby, Stills, Nash & Young, Led Zeppelin, Emerson Lake & Palmer, Bad Company, Nick Cave & The Bad Seeds, The Highwaymen, Traveling Wilburys, Honeydrippers, The Firm, Power Station, Them Crooked Vultures, Electronic, Me First & The Gimme Gimmes, “Nothing Compares to you” Playlist – Supergroups 

Eric Thompson interviews Jed Inductivo, a Ninja with Compass in Los Angeles, who achieved his best year yet in 2025 with business up 56% year over year. What makes the story remarkable is that it happened during significant adversity. LA faced devastating fires that impacted clients and the community at large. Jed's brokerage dissolved, forcing a rapid transition. Instead of contracting, Jed expanded by choosing a player mindset, leading with value, and committing to simple, repeatable Ninja fundamentals. Jed credits a guiding belief, "This is happening for me, not to me," as the mindset shift that kept him solution-focused. During the fires, he stepped into service by supporting displaced clients, helping people find temporary housing, and sending resource packed newsletters that were widely shared and generated inbound calls for lease support. Jed breaks down the systems that drove his growth. He created two versions of a Real Estate Review, a five-minute version and a fifteen-minute version, to make Habit 7 consistent. He pairs those reviews with a steady rhythm of coffees and lunches, and he built a highly intentional agent referral engine that now contributes roughly two-thirds of his business. He also shares how his hospitality background helps him deliver a Four Seasons level experience through intake forms, milestone moments, and event style open houses. Looking ahead to 2026, Jed's focus is on calm in the hard, protecting mornings for focus and clarity, and doubling down on his vital few activities, including Real Estate Reviews, two coffees or lunches per week, and his power hour. Key Takeaways Adversity can be fuel when you choose a player mindset and stay focused on solutions This is happening for me, not to me, is a practical mental shift that prevents victim thinking and creates forward motion Value creates opportunity, and Jed's fire resource newsletters were shared widely and led directly to new lease clients Real Estate Reviews paired with coffee or lunch became Jed's strongest growth lever and biggest source of sales Simplify the habit so it happens consistently, and the five-minute and fifteen-minute review options removed friction and made execution weekly Follow up with an insight rather than asking if they have questions, which keeps the burden off the client and highlights your expertise Agent referrals are built intentionally through consistent relationship building, two agent connection calls per week, and making it easy to remember and refer you Make referring you easy with a simple one sheet that explains your market areas, specialties, and personal connection points Hospitality creates bespoke service and intake sheets plus milestone touches create a Four Seasons experience Authentic flow wins and the most sustainable systems are the ones aligned with your DNA and interests Memorable Quotes This is happening for me, not to me Real estate agents are problem solvers My biggest sales this year have come from this combination of real estate review, coffee, lunch by far Treat your clients like they're staying at a Four Seasons The best flow is authentic flow Links: Website: https://ninjaselling.com/ninja-podcast/ Email: TSW@NinjaSelling.com Phone: 1-800-254-1650 Podcast Facebook Group: http://www.facebook.com/groups/TheNinjaSellingPodcast Facebook: http://www.facebook.com/NinjaSelling Instagram: https://www.instagram.com/ninjasellingofficial/ LinkedIn: https://www.linkedin.com/company/ninjaselling Upcoming Public Ninja Installations: https://NinjaSelling.com/events/list/?tribe_eventcategory%5B0%5D=183&tribe__ecp_custom_2%5B0%5D=Public Ninja Coaching: http://www.NinjaSelling.com/course/ninja-coaching/ Jed Inductivo: https://www.compass.com/agents/jed-inductivo/  

Send us a textMOPB- Blind Leading the BlindPodcast Summary – Ro-Mina / MOPB S1 E4 “Boobs and Knees”This episode opens with a deep dive into Ro-Mina's background. Born in Uzbekistan during the USSR era, Ro-Mina is a Bukharian (Buharian) Sephardic Jew with Persian roots—something she considers central to her identity. She immigrated to the U.S. at age five, speaks fluent Russian, and grew up in Northeast Philly before moving to Bucks County. A longtime reality-TV fan, Ro-Mina manifested her place on TV and ultimately landed on the show through Rosalyn.Professionally, Ro-Mina partnered with her brother in a senior home-care business, which they later sold. She then invested heavily in real estate with her husband Roman, taking over design and staging while he builds, leases, and manages properties himself. Roman has supported her reality-TV ambitions from day one.Ro-Mina finds herself caught in the middle of the growing rift between Rosalyn and Hillary. While she respects Hillary's talent and hustle, she believes Hillary revealed Rosalyn's past in a way that felt malicious. She encourages Rosalyn to keep finding her voice and stay authentic, while struggling with loyalty on both sides.The recap then shifts to MOPB S1 E4 – “Boobs and Knees.” Hillary plans a lavish vow renewal after her intimate Tuscany wedding, complete with yacht tastings and nonstop criticism of the food. She continues her crusade against Maria, accusing her of inappropriate behavior and declaring she doesn't belong in the group.At Maria's DJ launch party, tensions explode. Hillary and Maria face off over accusations of name-calling, attention-seeking, and physical boundaries. The argument ends with Hillary uninviting Maria from her vow renewal—and Maria gladly accepting the dismissal.The drama escalates again at Rosalyn's billionaire-level gala, featuring a $1.2M Bulgari Serpenti necklace. Fashion rules (“boobs and knees”), etiquette wars, and reputation policing dominate the night. Taja confronts Gale over name-dropping and authenticity, while Maria exposes behind-the-scenes judgment from the group. The evening reaches peak chaos when Gale literally falls off the couch, triggering a glam emergency and unfiltered confessionals.The episode closes with fractured alliances, wounded egos, and the clear realization that Palm Beach politeness is no match for unchecked honesty, couture confidence, and unresolved grudges.Support the showhttps://www.wewinewhenever.com/

Send us a textRHOP-Projection, Apologies & Pink Pussy CocktailsRHOP S10 E15 – “The Rocky Road to Sisterhood” Podcast SummaryDay two in Colorado picks up with unresolved tension after the disastrous first night. Angel heads to meet the ladies while the group continues dissecting her comments about checking with her husband, Bobby, regarding childcare. Stacey, Jassi, and Monique question whether Angel is using her kids as an excuse, with Monique projecting her own past experiences and wishing she'd addressed Angel directly instead of letting the conversation travel through the group.The women arrive at the airport to a luxe private jet provided by Stella Jets, immediately sparking speculation that the flight is comped for promo. Before takeoff, Angel attempts to apologize for the water and heat issues at the house, but Giselle is not having it. She accuses Angel of being a terrible host who never checked in, while Wendy co-signs that a true host would have shown concern, even if the problem was already being fixed. Despite Angel explaining she was in “fix-it mode,” Giselle makes it clear the apology is too little, too late—and takes credit for moving everyone to the Four Seasons. A toast is made… to Giselle, leaving Angel visibly defeated.Once whiskey starts flowing, the mood lightens slightly, but the core issue remains. Monique and Jassi explain their concern stemmed from Monique's own marriage experiences, but Angel firmly shuts down the narrative that she's depleted or unhappy, insisting her marriage is loving and supportive. Wendy pushes Angel to “stand on business” and own who she's close to, rather than trying to please everyone. Angel becomes emotional, expressing how painful it is to feel disbelieved while telling her truth. Monique, Ashley, and Tia agree the group is being especially hard on Angel.The trip shifts into full Aspen luxury mode at Kemo Sabe, complete with custom hats, turquoise jewelry, sky-high shopping totals, and plenty of shade. Monique stays sober, Ashley plays bartender, and Giselle side-eyes everyone's spending. The energy shifts again when Mauricio (Moe) pops up in the VVIP lounge, sending Giselle into protective mode while Stacey and Jassi encourage Ashley to shoot her shot. Accusations of cock-blocking fly, Beverly Hills–Potomac crossover drama brews, and Giselle struggles to control the narrative.The episode ends with yet another divide: Giselle announces an executive suite dinner and brunch plan, while Angel insists they have an early activity scheduled. The group appears split, the tension unresolved, and the promise of fly fishing still nowhere in sight—setting up a chaotic continuation next week.Support the showhttps://www.wewinewhenever.com/

There's no more familiar piece of classical music than Antonio Vivaldi's The Four Seasons. But for all the recordings and broadcasts and interpretations of it that there has been over the past three centuries, there is still some mystery about the music. Why did Vivaldi write it? What were his inspirations? Where and when did The Four Seasons burst into life. The broadcaster and author Dr Hannah French has written a wonderful, incisive book called The Rolling Year that examines questions like this. In this special episode Peter and the violinist Min Kym sat down with Hannah to find out more about Vivaldi, his music, Mantua and Manchester. Enjoy the music. We'll be returning to the Travels Through Time format very soon! Show notes People/Social Interviewers: Peter Moore and Min Kym Guest: Dr Hannah French Production: Maria Nolan Music: John Harrison, The Four Seasons

Welcome back to MOJO: The Meaning of Life and Business! In this episode, host Jennifer Glass dives into the often-challenging world of hiring with guest Michael Neal, an optometrist, entrepreneur, and founder behind a game-changing hiring platform. Whether you're running a medical practice or operating any small business, finding the right team members can be stressful, costly, and, if you rely solely on resumes, even a bit of a gamble.In this frank and insightful conversation, Jennifer Glass and Michael Neal break down why traditional hiring methods so frequently fall short. Michael Neal shares his personal frustrations and reveals how he used those challenges to create a solution that harnesses the power of psychometric assessments and automation. Instead of relying on self-reported skills or glorified resumes, Michael Neal's method digs deeper—identifying real strengths, capacity to learn, stress management, and overall team fit before an applicant even steps through your door.You'll hear practical advice on avoiding costly hiring mistakes, how to minimize turnover by ensuring candidates are naturally suited for the role, and why paid trials or traditional interviews alone might not be enough. Michael Neal also shares stories from the hiring front lines—some hilarious, some revealing, and all packed with useful takeaways for today's business owners.Whether you need a secretary, a technician, or front-line admin staff, this episode is full of actionable tips for business owners ready to move beyond outdated hiring practices. Ready to save time, build a stronger team, and bring real mojo back into your workplace? Hit play and learn how bringing the right people onboard could transform your business for the long haul.About my guest: Dr. Michael Neal is the Founder & Chief Executive Officer of Build My Team. He is a practicing Optometrist in private practice in Hawley, Pennsylvania. He founded Build My Team to solve his own hiring struggles in his practice by modeling how companies like Disney and the Four Seasons hire. The process worked so well he expanded it to help friends and now Build My Team services clients in 8 different health care professions in over 40 states and Canada.Connect with Michael on Facebook, LinkedIn, and on the web at https://www.buildmyteam.com.Keywords; staffing, hiring process, healthcare recruitment, AI hiring tools, strengths assessment, psychometrics, resume screening, interviewing candidates, paid interviews, employee retention, small business hiring, team building, candidate evaluation, workplace productivity, job descriptions, video interviews, skill assessment, cultural fit, candidate matching, employee turnover, time-saving in hiring, recruiter fees, onboarding, body language in interviews, employee fit, talent acquisition, automated hiring systems, job boards, administrative roles, employment screening

We are excited to have Listener Amber from Texas back on the show today and she brings along her cousin Taylor to join us as well! We hear all about their multi-generational trip (2 to 84 years old!), staying at the Four Seasons, dining at places like Woody's Rodeo Roundup, Teppan Edo, and the Cake Bake Shop! We also discuss their day in the Magic Kingdom using Lightning Lane Premier Pass and how it was sort of like going back in time! Also, we hear about making the most of a soggy Christmas party, and how grandma was the spark-plug of this family and passes on a lesson we could all take to heart today! We hope you can continue the conversation with us this week in the Be Our Guest Podcast Clubhouse at www.beourguestpodcast.com/clubhouse! Thank you so much for your support of our podcast! Become a Patron of the show at www.Patreon.com/BeOurGuestPodcast.  Also, please follow the show on Twitter @BeOurGuestMike and on Facebook at www.facebook.com/beourguestpodcast.   Thanks to our friends at The Magic For Less Travel for sponsoring today's podcast!

Most operators think better tech will fix their problems. It won't.In this episode, Frank Bosi (Hostfully) joins the show to unpack the real challenges STR leaders face as they scale—pressure, decision fatigue, emotional weight, and the constant tension between automation and hospitality.Drawing from years inside luxury hotels like Ritz-Carlton and Four Seasons, Frank breaks down what most operators get wrong about tech stacks, leadership, hiring, and guest experience—and how to build systems that create confidence instead of doubt.Inside this episode:Why tech stack decisions are emotional, not logicalHow disconnected tools quietly create leadership stressThe difference between automating tasks vs removing hospitalityWhat luxury hotels get right about training and consistencyWhy leaders must absorb pressure instead of passing it downHow to hire people who protect your brand when you're not watchingThis is a must-listen for any STR operator building a team, scaling systems, or feeling the weight of leadership.00:01 – Why Tech Stack Decisions Are Emotional, Not Logical03:45 – Automation vs Hospitality: Where Operators Go Too Far07:10 – The Weight of Leadership Most People Aren't Ready For11:00 – Why Disconnected Tools Create Doubt and Stress15:20 – Lessons STR Operators Can Steal From Luxury Hotels19:10 – Why Leaders Can't Have “Bad Days” Publicly23:30 – Hiring People Who Protect Your Brand When You're Not There27:40 – Training, Standards, and Why Consistency Beats Luxury31:50 – Using Tech to Create Confidence, Not Complexity36:40 – The Real Role of a Leader in Scaling STR OperationsGuest Bio:Frank Bosi is the Senior Director of Partnerships at Hostfully, a leading platform supporting short-term rental operators around the world. He drives strategic relationships across the STR ecosystem; working with technology partners, influencers, coaches & thought leaders to help property managers scale and deliver great guest experiences.Frank also actively contributes to industry conversations through webinars, events and podcasts (such as this) designed to help operators grow smarter, faster, and more profitably.Outside of work, Frank prioritizes faith, fitness, and family; spending his free time with his wife and kids, training CrossFit, and staying focused on overall wellbeing.Guest Link:https://www.instagram.com/frank_bosi/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

Most operators think better tech will fix their problems. It won't.In this episode, Frank Bosi (Hostfully) joins the show to unpack the real challenges STR leaders face as they scale—pressure, decision fatigue, emotional weight, and the constant tension between automation and hospitality.Drawing from years inside luxury hotels like Ritz-Carlton and Four Seasons, Frank breaks down what most operators get wrong about tech stacks, leadership, hiring, and guest experience—and how to build systems that create confidence instead of doubt.Inside this episode:Why tech stack decisions are emotional, not logicalHow disconnected tools quietly create leadership stressThe difference between automating tasks vs removing hospitalityWhat luxury hotels get right about training and consistencyWhy leaders must absorb pressure instead of passing it downHow to hire people who protect your brand when you're not watchingThis is a must-listen for any STR operator building a team, scaling systems, or feeling the weight of leadership.00:01 – Why Tech Stack Decisions Are Emotional, Not Logical03:45 – Automation vs Hospitality: Where Operators Go Too Far07:10 – The Weight of Leadership Most People Aren't Ready For11:00 – Why Disconnected Tools Create Doubt and Stress15:20 – Lessons STR Operators Can Steal From Luxury Hotels19:10 – Why Leaders Can't Have “Bad Days” Publicly23:30 – Hiring People Who Protect Your Brand When You're Not There27:40 – Training, Standards, and Why Consistency Beats Luxury31:50 – Using Tech to Create Confidence, Not Complexity36:40 – The Real Role of a Leader in Scaling STR OperationsGuest Bio:Frank Bosi is the Senior Director of Partnerships at Hostfully, a leading platform supporting short-term rental operators around the world. He drives strategic relationships across the STR ecosystem; working with technology partners, influencers, coaches & thought leaders to help property managers scale and deliver great guest experiences.Frank also actively contributes to industry conversations through webinars, events and podcasts (such as this) designed to help operators grow smarter, faster, and more profitably.Outside of work, Frank prioritizes faith, fitness, and family; spending his free time with his wife and kids, training CrossFit, and staying focused on overall wellbeing.Guest Link:https://www.instagram.com/frank_bosi/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

Comedian, actress, and musician Kerri Kenney-Silver (Reno 911! The Four Seasons! The State!) joins The Andy Richter Call-In Show this week to hear your NEW YEAR FAIL STORIES!  Want to be a part of the Andy Richter Call-In Show? Tell us your favorite dinner party story or ask Andy a question! Fill out our Google Form at BIT.LY/CALLANDYRICHTER or dial 855-266-2604. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What if your past career wasn't a detour—but the training ground for your real calling?Michael Dreebin went from managing world-class hospitality brands like Four Seasons and Morton's Steakhouse to building San Diego's most trusted guaranteed mobile auto detailing service—and the lessons apply far beyond cars.In this episode of The VIBE with Kelly Cardenas, Michael Dreebin shares his remarkable journey from high-end restaurant and hotel management to founding Pristine Detail, a guaranteed mobile auto detailing service trusted by San Diego's most discerning clients.With 24 years in elite hospitality, Michael mastered service, precision, leadership, and client experience—skills that became the foundation of his success in entrepreneurship. After traveling to 13 countries and rediscovering what mattered most, he returned to San Diego with a clear vision: build a business that blends service excellence, craftsmanship, integrity, and lifestyle freedom.This conversation goes deeper than auto detailing. It's about:Reinventing your career without losing your edgeTurning hospitality principles into a competitive advantageWhy “guaranteed service” builds instant trustHow obsession with details creates long-term loyaltyWhat real professionalism looks like in a commoditized industryWhether you're an entrepreneur, service professional, leader, or someone questioning your next chapter, this episode will change how you think about quality, consistency, and exceeding expectations.

For this landmark 100th episode (Season 4, Episode 22), current host Jorden Guth is joined by original hosts Dennis Burger and Brent Butterworth for a wide-ranging conversation on the evolution of the SoundStage! Audiophile Podcast. Together, they look back at how the show began, why it needed to change, and how it has grown across four seasons into what it is today. Sources: “‘The World's Best-Sounding Power Amplifier' of 1977—Electrocompaniet's Surprising 52-Year History” by SoundStage! Network: https://youtu.be/gu49PjqtyiI?si=tm3GF1PuRzHSkU7P Chapters: 00:00:00 Announcement 00:00:31 Introductions 00:01:04 The origins of the podcast 00:05:23 Passing the baton to Jorden 00:10:40 Technical difficulties 00:15:48 Turn, turn, turn 00:28:31 Why we care where it's made 00:37:12 We get comments! 00:43:25 Doug's master plan 00:48:07 Outro music: “Bamba African Market” by Kaleido Sea 

In this episode, Hailey keeps cruising the Great River Road, which winds along the Mississippi with one postcard view after another. But when you roll into Buffalo County, it's well worth hitting the brakes. Every season has its own special way of making you want to stick around!The Bobber is brought to you by Something Special from Wisconsin: https://www.somethingspecialwi.com/Read the blog here: https://discoverwisconsin.com/cruising-the-great-river-road-buffalo-county-edition/Buffalo County: https://www.buffalocountywi.gov/; Castlerock Museum: https://www.castlerockmuseum.com/main/; Danzinger Vineyards: https://www.danzingervineyard.com/; Merrick State Park: https://dnr.wisconsin.gov/topic/parks/merrick; Wings Over Alma Nature Center: https://wingsoveralma.org/; Prairie Moon Sculpture Garden and Museum: https://www.kohlerfoundation.org/preservation/preserved-sites/prairie-moon-sculpture-garden-and-museum/; Kinstone: https://www.kinstonecircle.com/; Suncrest Gardens: https://suncrestgardensfarm.com/; The Stone Barn: https://www.thenelsonstonebarn.com/; Farm to Fork Pizza: https://www.dancingyarrow.com/; Barn Again Lodge: https://barnagainevents.com/; Valley Golf Course: https://www.thevalleygc.com/; The Grove Golf Course: https://www.thegrovegolfcourse.com/; Buffalo River State Trail: https://dnr.wisconsin.gov/topic/parks/buffalo Great River State Trail: https://dnr.wisconsin.gov/topic/parks/greatriverThe Bobber: https://discoverwisconsin.com/the-bobber-blog/The Cabin Podcast: https://the-cabin.simplecast.com. Follow on social @thecabinpodShop Discover Wisconsin: shop.discoverwisconsin.com. Follow on social @shopdiscoverwisconsinDiscover Wisconsin: https://discoverwisconsin.com/. Follow on social @discoverwisconsinDiscover Mediaworks: https://discovermediaworks.com/. Follow on social @discovermediaworksFriends of the Wisconsin Great River Road: https://www.wigrr.com/. Follow on social @wigreatriverWisconsin Department of Transportation: https://wisconsindot.gov/Pages/home.aspx. Follow on social @wisdot

While the show is away we're taking a look back at some of our favourite bits.. like when Christian innocently went in for a haircut and somehow ends up in the middle of a full scale salon tribunal. What starts as friendly chat with his hairdresser turns into a deep dive on modern dating, the phrase “I’m here for the plot,” and a Netflix drama that nearly caused a domestic incident at home. Christian explains why empathising with Four Seasons’ Steve Carell character keeps getting him into trouble with women everywhere.. including the stylist, the other clients, and, eventually, his own wife. The Christian O'Connell Show returns Monday!See omnystudio.com/listener for privacy information.

This week's "At her Career Crossroads" insight comes from Žana DeVine. She says - "Those questions, when I started to really look at them and actually not care anymore about that, but actually care more about what my heart and my soul is driving me to do, even though it's really scary, this is when it got quieter. And this is when the dream got bigger." Here are 3 reasons why you should listen to this episode: If you've been doing "the right things" on paper but still feel that quiet pull toward something else, you'll hear a real way to work with fear instead of letting it run the show. You'll get a simple mindset shift that helps you stop spiraling into "what if it goes wrong?" and start asking "what if it goes right?" You'll walk away with a grounded reminder that your purpose doesn't require a perfect plan—just an honest look at what you can't ignore anymore. Žana DeVine is the founder and CEO of ZD Hospitality, author of Built to Serve, Train to Lead, and host of the podcast R and R Resilience and Rebirth, with three decades of experience with global brands like Hilton, InterContinental, and Four Seasons. Connect with Žana at: Website: https://zdhospitality.com/ Instagram: https://www.instagram.com/zanahospitality/ LinkedIn: https://www.linkedin.com/in/zdh-rnr/   Would you prefer to watch or listen to the podcast on YouTube?Head on over to https://www.youtube.com/@leadershippurposepodcast   Want to connect? Connect with Dr. Robin on  LinkedIn: https://www.linkedin.com/in/robinlowensphd/ Facebook: https://www.facebook.com/robinlowensphd Instagram:  https://www.instagram.com/robinlowensphd/ Email: Robin@LeadershipPurposePodcast.com   Thank you for listening! Rate, review, & follow on Apple Podcasts or your favorite podcast player. Talk to you soon!   This episode was produced by Lynda, Podcast Manager for GenX Creative Entrepreneurs at https://www.ljscreativeservices.co.nz  

Diane Woodburn speaks to Roger Stettler, renowned Executive Chef & Restaurateur on Maui.  In this podcast Roger talks about his early training as a chef growing up in Switzerland, a career path that included stops on the Big Island, Singapore, Seoul, & Maui, adapting to different cultures, his work on Maui that included Four Seasons & opening Taverna, spending time last year as a chef instructor at UH Maui College, his experience teaching the younger generation of chefs, drawing inspiration from his roots when he travels back to Europe, how the culinary experience has evolved on Maui, and after 40 years in the kitchen what he sees for his future in the culinary industry.  

What if you treated your team with the same care and attention that Four Seasons gives its guests? In this episode, Bradley sits down with Melissa Fackler, small business coach at OneTeam Partners, to explore how hospitality principles can transform your company culture and customer experience.Melissa spent a decade in the hospitality industry working in hotels, banquets, venues, and country music entertainment before transitioning to business coaching in 2021. She shares the specific tactics and mindset shifts that helped her create world-class guest experiences and how business owners can deploy those same strategies internally with their teams.From eye contact and name recall to growth mindset coaching and behavioral assessments, this conversation gives you practical tools to make everyone in your business feel truly seen and valued.Ready to create more margin in your business?Visit BlueprintOS.com to learn about the 2026 Above The Business Workshops, our coaching programs, and resources designed specifically for small business owners who want to build systematic, scalable operations that don't require your constant presence. Thanks to our sponsors...Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch. Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast. Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here's an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They'll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they'll waive all setup fees. About Above The Business: Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.

In this episode, the Ski Moms welcome Tallie Lancey, a Big Sky real estate expert with 18 years of experience representing buyers and sellers in Montana's premier ski destination. Tallie shares her journey from Ohio to Big Sky in 2005. She provides comprehensive insights into Big Sky's unique geography, explaining the three distinct areas: the Mountain (base area with ski-in/ski-out access), the Meadow (six miles away with walkable amenities and better value), and the Canyon (the scenic Gallatin River corridor). Tallie details lodging options from hotels to Airbnbs, private clubs and the ultra-exclusive Yellowstone Club. She offers practical travel tips including flying into Bozeman's charming airport, renting a car and stocking up on groceries before the drive. The conversation covers Big Sky Resort's impressive infrastructure including bubble lifts, double bubble magic carpets for families, a new gondola, and the largest contiguous ski area in the US. Tallie discusses real estate opportunities and emphasizeSHOP HEREUse Code SKIMOMS for 15% off all labels. Code is not valid on sale items or stamps. Other restrictions may apply.  There  are 4 events happening this year at: Sugarbush, Sunday River and Stratton, plus a cross country skiing event at the von Trapp Family Lodge in Stowe. Register here, spots are limited https://www.theskimoms.co/events Hey Ski Moms—let's talk staying warm.  Ski Haus isn't just a gear shop—it's where smart ski moms go to get outfitted for the whole family.  Head to skihaus.com to check store hours and directions. Find your perfect family-friendly mountain stay—or list your own! 

In this playful Clap for Classics! episode, Miss Elizabeth and Forte the Lion invite young listeners to move, sing, spin, and play through classic nursery rhymes and delightful classical music. This episode is part of our Course Preview Season, where we share sample activities from our popular Rhymes & Games course—designed to help children learn musical concepts through joyful, low-pressure play. Free Resource for This Episode: Enhance your listening experience with our Rhymes & Games Movement Pack, which includes: Lyrics to featured nursery rhymes Simple movement and rhythm ideas Tips for engaging with Bizet's Children's Games

The #chicagocubs have done very little this offseason.  Outside of a few bullpen moves, there has been no BIG move for the #cubs in the rotation or the lineup.  After #tatsuyaimai signed with the #houstonastros, enough is enough.  #kap and Gordon Wittenmyer discuss the frustration that comes with that for a fanbase after a season where they returned to the postseason, but came a game short of the #nlcs.  What now?  Is #kyletucker a possibility?  #codybellinger?  Do you want either?  The frustration mounts on this edition of the podcast.#takethatFollow The REKAP® everywhere - https://linktr.ee/rekaps REKAP® Merch - https://bit.ly/rekap-merch ___________________________UPCOMING LIVE EVENTS:Be sure to join us LIVE at

Tess Masters returns to Small Changes, Big Shifts for a powerful, heart-centered conversation on redefining health, nourishment, and self-trust as we step into a new year. As the creator of Skinny 60, Tess shares why sustainable wellness isn't about restriction or perfection, but about personalization, grace, and learning how to work with your body instead of against it. Together, the discussion explores strategic eating through different life phases, the gut as the foundation of whole-person health, and the emotional patterns tied to food choices. With an emphasis on community, compassion, and the "good, better, or best" mindset, this episode reminds listeners that health is a puzzle—not a problem—and that small, intentional choices can unlock confidence, vitality, and lasting change at any age.  Key Takeaways:   Sustainable wellness comes from personalization and strategy, not restrictive or one-size-fits-all approaches.  Gut health is foundational, influencing metabolism, hormones, mood, energy, and overall well-being.  Progress is built through grace and flexibility, choosing good, better, or best instead of perfection.  Food can become a powerful tool for self-awareness, helping reveal emotional patterns and habits.  Community, compassion, and shared stories create accountability, healing, and long-term success.  About Tess Masters:  Tess Masters is an actor, presenter, coach, podcaster, and author of The Blender Girl, The Blender Girl Smoothies, and The Perfect Blend published by Penguin Random House. You can find hundreds of easy recipes at theblendergirl.com.   Through the Skinny60® health programs, Tess and her team of dietitians have helped thousands of people get healthy using science-based food and lifestyle strategies and personalized nutrition solutions.   Tess and her health tips and recipes have been featured in the L.A. Times, Washington Post, InStyle, Prevention, Shape, Glamour, Clean Eating, Yoga Journal, the Today show, Home & Family, and other media outlets.   As a spokesperson, presenter, and recipe developer, Tess has collaborated with brands including KitchenAid, Vitamix, Williams-Sonoma, Four Seasons, Whole Foods Market, Sprouts Farmers Market, and many others.   On her podcast, It Has To Be Me, she interviews trailblazers about how they act on the things they're dreaming about.  Connect with Tess Masters at:  https://www.skinny60.com/60-day-reset/    https://ithastobeme.com/    https://www.theblendergirl.com/   https://www.amazon.com/Blender-Girl-Super-Healthy-Drinks-100-Gluten-Free/dp/1607746433/    https://www.amazon.com/Blender-Girl-Smoothies-Gluten-Free-Paleo-Friendly/dp/1607748932/    https://www.amazon.com/Perfect-Blend-Blender-Energize-Revitalize/dp/160774645X/    https://www.facebook.com/theblendergirl/    https://www.instagram.com/theblendergirl/    https://www.youtube.com/user/theblendergirl    https://www.linkedin.com/in/tessmasters/   Connect with Dr. Michelle and Bayleigh at: https://smallchangesbigshifts.com  hello@smallchangesbigshifts.com  https://www.linkedin.com/company/smallchangesbigshifts  https://www.facebook.com/SmallChangesBigShifts  https://www.instagram.com/smallchangesbigshiftsco  Thanks for listening!  Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page.  Do you have some feedback or questions about this episode? Leave a comment in the section below!  Subscribe to the podcast  If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.  Leave us an Apple Podcasts review  Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. 

Happy New Year! Front Row Classics is ringing in 2026 with our friend Emmett Stanton. Brandon and Emmett are chatting about 1981's The Four Seasons. The film, written and directed by Alan Alda, is an honest and humorous look at the lives of a group of friends as they vacation together over the course of one year. We discuss the stand out performances from Alda, Carol Burnett, Sandy Dennis and Rita Moreno among the other cast members. We also discuss the recent Netflix remake series from Tina Fey.

The Four Seasons Happy New Year! Front Row Classics is ringing in 2026 with our friend Emmett Stanton. Brandon and Emmett are chatting about 1981’s The Four Seasons. The film, written and directed by Alan Alda, is an honest and humorous look at the lives of a group of friends as they vacation together over … Continue reading Ep. 410- The Four Seasons →

No 7 Wonders of the nerd world here, just Top 10s for 2025. With some news sprinkled in. Nick once again brings his Top 10 Movies, Games and TV shows to round out the year. No more perfect a day than New Years Eve! See you in 2026!

Celebrity Traitors UK. Adolescence. The Studio. Lily Allen. A matte primer and a Japanese eye mask. What's worth your time, your attention and your money this year according to Mamamia Out Loud? These are just some of the recommendations Amelia Lester, Emily Vernem, Jessie Stephens and Holly Wainwright are pulling out from the very long list of recommendations they made in 2025 for the second half of their comprehensive list of how to spend your holiday. Feel free to add to it. Support independent women's media TV & Movie Recommendations Holly recommends The Celebrity Traitors UK and The Four Seasons Jessie recommends We Live In Time Amelia recommends The Beast In Me Em recommends The Studio and One Of Them Days Book Recommendations Holly recommends Lonely Mouth by Jacqueline Maley Jessie recommends The Wedding People by Alison Espach Amelia recommends Ask Not: The Kennedys and the Women They Destroyed by Maureen Callahan Em recommends A Court of Thorns and Roses and the ACOTAR series by Sarah J. Maas Beauty Recommendations Holly recommends La Roche-Posay Cicaplast Baume B5+ Jessie recommends the Laura Mercier Pure Canvas Primer Hydrating Amelia recommends the Bobbi Brown Lip Liner in Rum Raisin Em recommends the Shark FlexStyle Air Styling & Drying System Best Random Reccos Holly recommends Lily Allen's West End Girl and CMAT's EURO-COUNTRY Album Jessie recommends giving blood and levelling up your smoothie. Amelia recommends using the MegRhythm Gentle Steam Eye Mask by Kao Em recommends the analog bag. What To Listen To Next: Don't miss an episode of Mamamia Out Loud Discover more Mamamia Podcasts here including the very latest episode of Parenting Out Loud, the parenting podcast for people who don't listen to... parenting podcasts. Watch Mamamia Out Loud: Mamamia Out Loud on YouTube THE END BITS: Check out our merch at MamamiaOutLoud.com GET IN TOUCH: Feedback? We’re listening. Send us an email at outloud@mamamia.com.au Share your story, feedback, or dilemma! Send us a voice message. Join our Facebook group Mamamia Outlouders to talk about the show. Follow us on Instagram @mamamiaoutloud and on Tiktok @mamamiaoutloudBecome a Mamamia subscriber: https://www.mamamia.com.au/subscribeSee omnystudio.com/listener for privacy information.

“ Not to say we won't move heaven and earth and create legendary, world-class, luxurious, five-star experiences for our guests, but we openly declare that the employee comes first.”

Stijn Schmitz welcomes back John Feneck to the show. John is CEO Feneck Consulting Group. They discuss the current state of precious metals markets, focusing on the remarkable performance of gold and silver in 2023. Gold has risen over 68% year-to-date, while silver has surged 125%, creating significant excitement in the sector. Feneck attributes the rally to weakening US labor market data and potential shifts in Federal Reserve policy. He notes growing interest from financial advisors and investors in precious metals equities, with his own business seeing a 300% increase in inbound inquiries since September 2022. Despite the impressive gains, the precious metals sector remains incredibly small, representing less than 1% of the overall market. The discussion highlights promising investment opportunities in mining and critical mineral sectors. He also emphasizes the importance of quality management, long-term industry experience, and strategic project locations when evaluating potential investments. Beyond traditional gold and silver, Feneck is bullish on critical minerals like tungsten, citing companies such as Guardian Metals as potential future performers. His investment approach prioritizes flexibility, with current positions including a 16-17% allocation to silver and strategic investments in junior mining and exploration companies. Feneck’s investment philosophy centers on thorough research, attending conferences, maintaining consistent communication with company leadership, and employing a disciplined approach to buying and selling based on technical indicators like RSI and fundamental company developments. Timestamps: 00:00:00 – Introduction 00:01:06 – 2024 Precious Metals Rally 00:02:16 – Economic Data Driving Surge 00:03:14 – Sector Rotation to Gold 00:04:45 – Investor Interest in Equities 00:06:34 – Silver Price Breakout Analysis 00:08:55 – Mining ETFs and Value 00:10:51 – Developer Mining Opportunities 00:15:12 – Acquisition Target Discussions 00:18:32 – Portfolio Allocation Strategies 00:21:33 – Critical Minerals Investments 00:25:27 – Royalty Model and Quality 00:29:29 – Conferences and Profit Taking 00:34:36 – Concluding Thoughts Guest Links: X: https://x.com/feneckconsult YouTube: https://youtube.com/feneckcommoditiesreport LinkedIn: https://www.linkedin.com/company/feneckcommoditiesreport E-Mail: mailto:john.feneck@yahoo.com Website/Newsletter: https://www.feneckconsulting.com/ Conference: https://topshelf-partners.com John’s upcoming conferences: May 17-19, 2026 at Grand Hyatt, Washington, DC and May 20-22, 2026 at Four Seasons, Fort Lauderdale, FL on the oceanfront Details to come: https://topshelf-partners.com/ Tickers discussed in this episode: Guardian Metal GMTLF, NexGold NXGCF, Norsemont Mining NRRSF, Silver47 Exploration AAGAF, US Gold USAU, ETFs: GDX, GDXJ, SIL, SILJ John Feneck is CEO of Feneck Consulting Group. He began his career in 1992 as an equity analyst for Merrill Lynch's global allocation fund. From 1993 to 2019 he held senior executive roles at Merrill Lynch Funds (now BlackRock) and J.P. Morgan Chase Funds, where he ranked #1 in gross and net sales once at Merrill Lynch and three times at J.P. Morgan (among 40 peers).Since 2017 he has contributed articles to Kitco—becoming a regular contributor in 2021—and has appeared as a featured guest. He's delivered over 250 client seminars and webinars, spoken at 12 global commodities events, and in 2017 joined Sprott's precious metals portfolio-management team. There he developed a proprietary methodology combining technical analysis with direct insights from company management, advocating a “go anywhere” strategy and a diversified portfolio of 25–50 resource stocks to navigate the sector's volatility. In September 2019 he founded Feneck Consulting Group, helping small- and mid-cap metals and mining companies raise brand awareness and advising high-net-worth advisors on market opportunities and risks. He holds Series 7, Series 63, CMFC and CIMA Level 1 certifications (though he is not a licensed advisor) and focuses on consulting. Based in Scottsdale, AZ, he's a single dad to an 11-year-old daughter and spends weekends as a professional musician, athlete and traveler.

"Whatever happens that's traumatic in my life, whether it be whatever, a disagreement with your wife, a death, an illness, I try to make humor out of it." If Sebastian Maniscalco isn't doing comedy, he isn't in a good mood... The reigning king of physical comedy shares with Dan how he went from waiting tables at The Four Seasons to setting four records with five consecutive sold-out shows at Madison Square Garden on his recent, "It Ain't Right" tour. Sebastian talks about the evolution of his comedy, overcoming countless setbacks, and how his life off stage has become something he could've never imagined. Watch Sebastian's new Hulu special, “It Ain't Right” streaming November 21st. Catch Sebastian live on tour - for dates and tickets visit SebastianLive.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

"Whatever happens that's traumatic in my life, whether it be whatever, a disagreement with your wife, a death, an illness, I try to make humor out of it." If Sebastian Maniscalco isn't doing comedy, he isn't in a good mood... The reigning king of physical comedy shares with Dan how he went from waiting tables at The Four Seasons to setting four records with five consecutive sold-out shows at Madison Square Garden on his recent, "It Ain't Right" tour. Sebastian talks about the evolution of his comedy, overcoming countless setbacks, and how his life off stage has become something he could've never imagined. Watch Sebastian's new Hulu special, “It Ain't Right” streaming November 21st. Catch Sebastian live on tour - for dates and tickets visit SebastianLive.com Learn more about your ad choices. Visit podcastchoices.com/adchoices