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Stephen Cotter, managing director of CIE Tours, and Rosanne Zusman, chief commercial officer for the company, talk with Alan Fine of Insider Travel Report about customer-driven product development, new light-active walking and hiking tours in Ireland. They also discuss CIE's expansion in Italy and Spain, the company's all-inclusive value and small-group approach. For more information, visit www.cietours.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Jennifer Tombaugh, CEO of Tauck, which is celebrating 100 years in business, talks with Alan Fine of Insider Travel Report about the company's new Roam by Tauck brand, its expansion in river cruising, and programs designed for the 40- to 50-year-old traveler. She also discusses small-group growth, new ships coming through 2027, advisor-focused initiatives such as Cruise Control, and Tauck's plans for its second century. For more information, visit www.tauck.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Steve Perillo, president and owner of Perillo Tours, and Devin Perillo Buonanno, director of product and air operations, talk with Alan Fine of Insider Travel Report at the USTOA Annual Conference in Washington, D.C., about the company's 80-year family legacy, with Buonanno representing the fourth generation. They detail the growth of Perillo's FIT business and the expansion of its escorted tour portfolio beyond Italy into Greece, Portugal, Ireland and Hawaii, and more. For more information, email devin@perillotours.com or visit www.perillotours.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Jeff Roy, the new chair of the U.S. Tour Operators Association (USTOA) and chief revenue officer for Collette, talks with Alan Fine of Insider Travel Report about member priorities, the role of advocacy and the cautious optimism reflected in this year's industry outlook. Roy discusses survey findings on sales performance and late bookings, the growth of small-group and high-end travel, rising demand for Africa and Southeast Asia, and how AI, accessibility and sustainability will shape the future. For more information, visit www.ustoa.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Terry Dale, president and CEO of the U.S. Tour Operators Association (USTOA), talks with Alan Fine of Insider Travel Report at the association's annual conference at the Gaylord National Convention Center in Washington, D.C., about how U.S. government policies have strained international travel relations and why USTOA is stepping up its advocacy to counter the impact. Dale explains why the new Beyond Borders Tourism Coalition is critical for advocacy, outlines upcoming USTOA events, and reinforces why travel advisors remain essential. For more information, visit www.ustoa.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Debbie Fiorino, chief operating officer of World Travel Holdings, parent company of Dream Vacations and CruiseOne, talks with Alan Fine of Insider Travel Report about the highlights of their 2025 national conference aboard Star Princess, including record attendance, surging demand and why this is the strongest booking period the company has seen all year. Fiorino discusses the mindset advisors need to thrive in 2026, the importance of planning fees and groups, and how new marketing tools, website upgrades, AI-supported email and a rebuilt booking engine will help advisors grow. For more information, visit www.dreamvacationsfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Drew Daly, senior vice president and general manager for Dream Vacations and CruiseOne, talks with Alan Fine of Insider Travel Report about highlights from the groups' 2025 national conference aboard Star Princess, including the “Thrive in '25” theme, the power of storytelling and the mindset travel advisors need to grow their business. Daly discusses why advisors should charge planning fees, explains how groups and new marketing and martech tools drive business, reflects on his CLIA Hall of Fame recognition and the future of the advisor community. For more information, visit www.dreamvacationsfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Ciaran Barry, business partnership executive for Tourism Ireland, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit about how Ireland's rail network connects major cities and offers an easy alternative to self-drive. Barry outlines how Tourism Ireland supports travel advisors with education and itineraries, highlights opportunities beyond Dublin, and points out rising demand, improved hotel stock and major upcoming events like St. Patrick's Day, Halloween 2026 celebrations and the 2027 Ryder Cup. For more information, visit www.ireland.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Kaitlyn Birkinshaw, vice president of marketing for Railbookers, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit about why travel advisors should book rail first instead of treating it as an add-on. As demand grows and rail enters a river-cruise-style boom. Birkinshaw outlines how Railbookers' consumer marketing drives customers to advisors, new Stars and Stripes itineraries for the U.S. 250th anniversary, and a redesigned website with AI search and improved logistics. She also describes new advisor resources—including maps, social assets and a robust portal—that simplify selling and fuel conversions. For more information, visit www.railbookers.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Philip Hendrich, senior manager for the Americas at Eurostar Group, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit about Eurostar's expanded network across London, Paris, Brussels, Amsterdam and Cologne. Hendrik explains how Railbookers helps travel advisors navigate immigration changes post-Brexit, simplify logistics, access Business Premier and VIP services, package pre- and post-cruise itineraries, and earn stronger commissions. For more information, visit www.railbookers.com and www.eurostar.com.
Jim Marini, senior vice president of strategic partnerships for Railbookers, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit about why rail is reaching the same breakthrough moment river cruising experienced before its boom. Marini cites rising demand, expanding luxury options and global coverage across 185 countries. He also outlines how Railbookers supports travel advisors with preferred consortium partnerships, training, instant quoting, customizable FIT itineraries, small deposits, no deviation fees and strong commissions, especially for pre- and post-cruise extensions. For more information, visit www.railbookers.com.
Brad Tolkin, co-CEO of World Travel Holdings, parent company of Dream Vacations and CruiseOne, talks with Alan Fine of Insider Travel Report following their annual conference aboard Star Princess about booking trends, last-minute demand and how expanded availability is reshaping consumer behavior as the cruise industry normalizes post-COVID. Tolkin addresses pricing expectations through 2026, the growing influence of private destinations, the continued strength of luxury and groups, and why the human touch keeps travel advisors essential despite advances in AI. For more information, visit www.worldtravelholdings.com or www.dreamvacationsfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Frank Marini, president and CEO of Railbookers Group and author of Staying on Track, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit at Hilton Lake Las Vegas about how rail travel is entering the same high-growth phase river cruising experienced before its breakout. That's being fueled by a 39 percent rise in luxury bookings and surging demand for independent, customizable itineraries. Marini explains how Railbookers' pattern-recognition technology identifies emerging trends across 180 countries, why advisors who embrace rail now can get ahead of the curve, and how new collections like Stars and Stripes and World Cup will drive even more opportunity. For more information, visit www.railbookers.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Andrew Kitema, managing co-owner of African Adventure Specialists, talks with Alan Fine of Insider Travel Report about the growth of the Magical Kenya Travel Expo and trends in East African safari tourism. Kitema notes that North American travelers are booking longer trips of two to three weeks across Kenya, Tanzania, Rwanda and Uganda, and the company differentiates itself through conservation-based tourism that supports community projects. For more information, visit www.africanadventure.co.ke. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Six Travel Leaders travel advisors talk with Alan Fine of Insider Travel Report during the International Luxury Forum in Opatija, Croatia about their Luxury Leaders Alliance and what it means to them, as well as what they experienced in Croatia. They describe how the program connects top luxury advisors with elite peers and preferred partners, providing destination education, exclusive access, networking, and business growth support through Travel Leaders Network. Hear from Ashley Gallo, Gallo Luxe Travel; Debbie Sebastian, Thomas Travel; Jennifer Roy, Roy Travel Co; Latrise Hunter, LH Fun Travel; Russ Vara, Maestro Travel and Wendy Hershey, 101 Vacations. For more information, visit www.travelleadersnetwork.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Marc Murphy, senior business development manager for Marival Resorts, talks with Alan Fine of Insider Travel Report about the his company's three all-inclusive properties along Mexico's Riviera Nayarit and Puerto Vallarta coast. Murphy explains how each resort—Marival Emotions, Marival Distinct and Marival Armony—caters to different travelers, from active families to multi-generational groups and wellness-focused guests. He also highlights the region's strong airlift, swimmable beaches and authentic Mexican hospitality. For more information, visit www.marivalresorts.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Eva D'Amato, senior director of luxury lifestyle marketing for Travel Leaders Network, talks with Alan Fine of Insider Travel Report in Opatija, Croatia, during the International Luxury Forum about the network's Luxury Leaders Alliance and its growing community of top-producing advisors. D'Amato explains how Travel Leaders connects luxury advisors with select suppliers through high-touch events, exclusive education and collaboration, while emphasizing authentic travel, partnership and personal connection over checklist tourism. For more information, visit www.travelleadersnetwork.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Brian Hegarty, vice president of marketing for Travel Leaders Network, talks with Alan Fine of Insider Travel Report during the International Luxury Forum in Croatia about the evolution of the network's Luxury Leaders Alliance and its record growth. Hegarty explains how the program connects top luxury travel advisors with key partners through exclusive events and peer communities, outlines current luxury travel trends, and shares why demand for high-touch, personalized experiences continues to surge worldwide. For more information, visit www.travelleadersnetwork.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Jim Tedesco, vice president of sales for Apple Leisure Group Vacations (ALGV, talks with Alan Fine of Insider Travel Report during the Ascend 2025 conference in Cancun last month about new programs and incentives designed to help travel advisors grow their business. Tedesco highlights the relaunch of Blue Sky Tours, the expanded Lux portfolio with concierge support, group automation tools, and advisor rewards programs like Get Paid to Upgrade, Set Your Own Commission, and Waves points. For more information, visit www.algvacations.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Ray Snisky, group president of Apple Leisure Group Vacations, talks with Alan Fine of Insider Travel Report during Ascend 2025 in Cancun about the company's continued investment in travel advisors through its three core pillars—product, progress and partnership. Snisky highlights the global expansion of the all-inclusive model, new brand alliances with Bahia Principe and Playa Hotels & Resorts, technology upgrades, and his ongoing commitment to protect advisor commissions. For more information, visit www.algvacations.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Tawnee Sons and Julie Irovando, top-producing travel advisors with Cruise Planners, talk with Alan Fine of Insider Travel Report aboard Wonder of the Seas during Cruise Planners' annual conference about how they built a thriving family business around group travel. The two share how Cruise Planners' technology, training and supportive community have helped them grow from selling small escorted church trips to handling groups of up to 600 guests. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Adam Martindale, a Cruise Planners travel advisor, talks with Alan Fine of Insider Travel Report aboard Wonder of the Seas during Cruise Planners' annual conference about how he turned decades in food and beverage management into a thriving travel business specializing in luxury, food and wine cruises. With Cruise Planners' support and technology, Martindale was able to find his niche, build strong supplier relationships and embrace innovation to triple his business since 2019. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Brian Shultz, chief information officer of Cruise Planners, talks with Alan Fine of Insider Travel Report aboard Wonder of the Seas during the company's annual conference about the newest technology innovations transforming how travel advisors work. Shultz explains how Cruise Planners' AI confirmation import tool, Trip Summary 3.0, Flight Checker and Max Media streamline marketing, reduce errors and save advisors valuable time. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Scott Koepf, chief strategy officer for Cruise Planners, talks with Alan Fine of Insider Travel Report aboard Wonder of the Seas during the company's annual convention about the franchise's education and training philosophy. Koepf explains how Cruise Planners integrates online learning with in-person programs like Star University, Boot Camp and Tech Days to help advisors master marketing, sales and technology while building their businesses. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Michelle Fee, founder and CEO of Cruise Planners, talks with Alan Fine of Insider Travel Report during the company's annual convention aboard Wonder of the Seas about record sales, advisor success stories and new business tools. Fee explains how Cruise Planners supports its network through hands-on coaching, tiered incentives and AI-powered technology designed to save time and boost productivity. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Theresa Salzitti, chief operations officer for Cruise Planners, talks with Alan Fine of Insider Travel Report aboard Wonder of the Seas during the company's annual conference about new marketing tools for travel advisors. Salzitti explains how Cruise Planners' “full surround sound” strategy—combining direct mail, digital campaigns, social media automation and AI-driven insights—helps member travel advisors reach the right clients more efficiently and grow their business. For more information, visit www.cruiseplannersfranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Kelvin Murray, director of expedition operations for HX Expeditions, talks with Alan Fine of Insider Travel Report about his new role guiding the company's next chapter after 130 years of exploration. Murray shares how HX combines comfort with authentic science-based expeditions and continues to lead responsibly in some of the world's most remote regions. For more information, visit www.travelhx.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Alan Fine of Insider Travel Report talks with Maui hotel executives about how visiting the island helps support recovery efforts after the wildfires, as well as what travel advisors need to know about sending clients there now. This video was shot during a recent Apple Leisure Group Vacations trip in support of Maui called "Pros in Paradise." Featured hoteliers include Kathleen Tabbilos, leisure sales manager at Andaz Maui at Wailea Resort; Susan Farkas, director of wholesale sales at Aqua-Aston Hospitality representing Aston Ka'anapali Shores, and Wilmont Kahaialii, Hawaiian cultural consultant; Michael Pye, regional vice president and general manager of Fairmont Hawaii; Sara Bill, assistant director of sales-leisure, at Grand Wailea Maui; Emily Endres, regional sales and marketing manager for Hyatt Resorts Hawaii; Amber Tesoro, director of leisure sales at Outrigger Ka'anapali Beach Resort; Joanna Nakihei, senior transient sales executive at Sheraton Maui Resort & Spa; and Nate Ugale, senior transient sales executive at The Westin Maui Resort & Spa. For more information, visit www.algvacations.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
When it comes to business disputes -- despite the urge by some litigants to want to defeat the other side (even destroy them) -- the relationship between parties can be more valuable and lucrative than "winning" the conflict. Drawing on his decade on Florida's 11th Circuit bench and nearly 30 years in commercial litigation, Judge Alan Fine (ret.) of Private Resolutions offers a refreshing perspective on resolving disputes strategically and wisely, rather than destructively and emotionally.The distinction between dispute resolution mechanisms forms the backbone of our discussion. Judge Fine discusses options available to businesses in conflict, from traditional litigation to mediation, arbitration, and the increasingly popular "private judging" programs now available in at least 30 states. He calls that last option "concierge justice." It is where parties select their own judge, secure expedited hearings, and avoid the unpredictability and inefficiency of overcrowded court calendars.He outlines key differences between these approaches, particularly in confidentiality, efficiency, and the appeals process. Judge Fine stresses that the choice should align with the parties' objectives—especially if preserving the business relationship is a priority.Judge Fine shared a real-world example of two business partners who faced a multimillion-dollar disagreement but recognized their partnership's value meant more than who won in court. By choosing a streamlined arbitration process, they resolved their conflict in just eight hours spread over two days, received a prompt ruling, and continued their successful business relationship without missing a beat.Listen now to discover how strategic conflict resolution can protect your most valuable business partnerships while still addressing legitimate disagreements effectively.Tom HagyHostEmerging Litigation PodcastContact: Editor@LitigationConferences.comVisit LitigationConferences.comThanks for listening! If you like what you hear please give us a rating. You'd be amazed at how much that helps. If you have questions for Tom or would like to participate, you can reach him at Editor@LitigationConferences.com. Tom on LinkedIn Emerging Litigation Podcast on LinkedIn Emerging Litigation Podcast on the HB Litigation site
Matt Murasko, co-founder of Treecovery Hawaii, and Kimo Simpliciano, operational manager, talk with Alan Fine of Insider Travel Report about the nonprofit's mission to reforest Maui with 30,000 trees following the August 2023 wildfires. Murasko explains how travel advisors and visitors can support the effort through donations and private farm experiences and describes the symbolic restoration of Lahaina's 153-year-old banyan tree. For more information, visit www.treecoveryhawaii.org. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Teresa Higa, director of leisure sales at the Hyatt Regency Maui Resort and Spa, talks with Alan Fine of Insider Travel Report about the resort's 45th anniversary, diverse accommodations and activities, and how it continues to welcome guests following the Maui wildfires in 2022. Higa highlights cultural programming, sustainability initiatives, expanded dining and luau experiences, and how travel advisors can sell the resort as a multigenerational destination. For more information, visit www.hyattregencymaui.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Travis Gilbert, concierge at the Four Seasons New Orleans and member of Les Clefs d'Or, talks with Alan Fine of Insider Travel Report about what it takes to earn the prestigious gold key and how that global network benefits luxury guests. Gilbert shares stories of personalized service, explains how his team collaborates to deliver exceptional experiences, and encourages travel advisors to connect directly with gold key concierges to elevate their clients' stays. For more information, visit www.fourseasons.com/neworleans. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Robyn Basso, senior director of travel industry partnerships for the Hawaii Visitors and Convention Bureau (HVCB), talks with Alan Fine of Insider Travel Report about year‑round airlift from across the U.S., Maui's ongoing recovery, and how destination management improves the visitor experience. Basso spotlights free pre‑travel guides and advisor resources, HVCB's long-standing partnership with Apple Leisure Group Vacations, and explains why Hawaii's mix of natural beauty, authentic experiences and high visitor satisfaction makes it a strong sell for travel advisors. For more information, visit agents.gohawaii.com and www.gohawaii.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Muryad de Bruin, managing director of the Curaçao Tourist Board, talks with Alan Fine of Insider Travel Report at the ASTA Caribbean Showcase about year-round airlift, growing cruise arrivals and the appeal of the island's European-Caribbean blend. De Bruin outlines key selling points for travel advisors including multicultural events, boutique and branded hotel development, and the “Feel It For Yourself” fam trip invitation. For more information, visit www.curacao.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Jacki Marks, global head of trade brands for Apple Leisure Group Vacations (ALGV), talks with Alan Fine of Insider Travel Report during the group's Pros in Paradise event at the Hyatt Regency in Maui about the relaunch of Blue Sky Tours, which now features 150 Indo-Pacific destinations beyond just Hawaii. Marks highlights exclusive 15 percent commissions, low deposits, enhanced support teams, and new training tools to help travel advisors confidently sell complex international packages. For more information, visit www.blueskytours.com and www.algvacations.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Natalie Loza, vice president of sales at Dream Vacations, speaks with Alan Fine of Insider Travel Report about the dynamism of the leisure travel industry, what Dream Vacations travel advisors are doing to stay on top of key trends, and what Dream Vacations executives are delivering to ensure that franchise owners can operate their businesses with confidence. To learn more about Dream Vacations' travel agency franchises, visit www.DreamVacationsFranchise.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox. tro and Castbox.
O'Brian Heron, general manager of Sandals South Coast, talks with Alan Fine of Insider Travel Report about the transformation of the Jamaica resort and how it balances social energy with quiet, restorative spaces. Heron details new dining venues, renovated overwater villas, upgraded suites, expanded entertainment and outdoor areas, and the personalized service that makes Sandals a top choice for travel advisors and their clients. For more information, visit www.Sandals.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Francisco Blanch, director of leisure sales at Discover Puerto Rico, talks with Alan Fine of Insider Travel Report during the ASTA Caribbean Showcase about how easy it is for U.S. travelers to visit the destination as well as the many support programs available to travel advisors. He also highlights Puerto Rico's air and cruise access, long holiday season, travel advisor rewards program, natural beauty, and diverse culinary experiences. For more information, visit www.discoverpuertorico.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Gary Sadler, executive vice president of sales and industry relations at Sandals Resorts, talks with Alan Fine of Insider Travel Report during the ASTA Caribbean Showcase at Sandals South Coast in Jamaica about the brand's commitment to travel advisors and the commission opportunities they provide. Sadler shares a real advisor success story, discusses education, fam trips, resort reinvestment and how Sandals continues to differentiate itself from its competitors. For more information, visit www.sandals.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Michelle Bentubo, chief operating officer of Virgin Voyages, talks with Alan Fine of Insider Travel Report aboard Brilliant Lady ahead of her “Mermaiden” voyage on Sept. 5 about the ship's new features, entertainment lineup and expanded itineraries. She shares updates on purpose-built changes on the ship for passage through the Panama Canal and colder climates like Alaska, new dining and public spaces, and the commission-friendly tools and themed sailings designed to help travel advisors grow their business. For more information, visit www.FirstMates.com and www.VirginVoyages.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Lee Thomas, chair of the American Society of Travel Advisors (ASTA) and one of the founders of NousTravel, talks with Alan Fine of Insider Travel Report about his long-term commitment to advancing the trade association and elevating the travel advisor profession. Thomas outlines his priorities, including advisor advocacy, education and professional standards, and reflects on ASTA's growth and renewed influence through events like the ASTA Caribbean Showcase. For more information, visit www.asta.org. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA), talks with Alan Fine of Insider Travel Report at the ASTA Caribbean conference in Jamaica about ASTA's legislative victories, commission payment tools and sverified travel advisor program. Kerby outlines current threats to the profession and urges advisors to join the fight through advocacy, education and unity, as well as such conferences as the ASTA Caribbean event. For more information, visit www.asta.org. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Danny Genung of Harr Travel talks with Alan Fine of Insider Travel Report about why Star of the Seas is ideal for multigenerational cruising and how Royal Caribbean delivers consistently across dining, entertainment and ship design. Genung highlights onboard flow, family neighborhoods, entertainment quality and how travel advisors can use these features to sell the product more easily. For more information, visit www.cruisingpower.com or www.royalcaribbean.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Linken D'Souza, senior vice president of food and beverage for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard Star of the Seas about the ship's new complimentary dining options and premium experiences, including the new Lincoln Park Supper Club. D'Souza also shares upcoming food and beverage plans for Perfect Day Mexico and Paradise Island, along with sustainability innovations such as AI-powered food waste reduction. For more information, visit www.cruisingpower.com or www.royalcaribbean.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Cruise lines rely on support from many other segments of the industry to sell their sailings. This includes travel technology companies and tour operators that provide essential tools, pre- and post-cruise tours, and excursions. These partners remain a crucial part of the cruise sales process, offering resources that enhance the overall travel experience. Alan Fine of Insider Travel Report moderates a panel with Stephanie Gries, senior education manager for Travefy, and Kiran Nambiar, senior vice president-sales for Anzcro New Zealand & Australia DMC. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
A key part of the cruise experience is the destination, including the ports where guests disembark and explore. Tourism officials share what their destinations offer, from island attractions to cruise line private islands, and how these experiences enhance the overall journey. This discussion highlights how travel advisors can better sell the destination component of a cruise. Alan Fine of Insider Travel Report moderates a panel with Francisco Blanch, director of leisure sales for Discover Puerto Rico, and Karen Stotz, Aussie Specialist Trainer-Eastern U.S.A. for Tourism Australia. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Vicki Freed, senior vice president of sales, trade support and service for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard the new Star of the Seas about updates to the Icon class and how the cruise line continues to innovate for travel advisors and their clients. Freed covers new entertainment, booking upgrades, multigenerational staterooms, "Perfect Days" on land and sea, and the company's commitment to the advisor community. For more information, visit www.cruisingpower.com or www.royalcaribbean.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
David Herrera, president of Norwegian Cruise Line, talks with Alan Fine of Insider Travel Report about what's to come at Great Stirrup Cay, the cruise line's private island in the Bahamas. Herrera details the upcoming pier set to be completed by the end of the year, a new water park featuring a 28,000-square-foot pool, a kids' areas, sports facilities and other amenities scheduled to debut by mid-2026. These upgrades are now being previewed at “pop-ups” in New York and Miami. For more information, visit www.ncl.com/gsc. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
David Tobin, CEO of Dream Escape, talks with Alan Fine of Insider Travel Report about creating tailor-made luxury journeys in the U.K. and Ireland, providing deep knowledge, exclusive experiences and end-to-end service for time-poor clients. Tobin also discusses Dream Escape's 20th anniversary, its expansion into events and consultancy, and its commitment to working closely with travel advisors. For more information, visit www.dreamescape.co.uk. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Captain Josef Husmann, captain of Sea Cloud Spirit, talks with Alan Fine of Insider Travel Report about how luxury sailing under actual cloth sails makes cruising more sustainable, adventurous and romantic. Husmann also describes the teamwork required on board and the importance of sailing traditions. For more information, visit www.seacloud.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.