ACA Cast

Matt Wolk of Neustar and Jim Beck from MRS discuss using unique behavioral intelligence through calls and emails to optimize outreach attempts and maintain RPC rates, all while complying with Reg F. Support the show (http://www.acainternational.org)

In this episode of ACA Cast, ACA International Board Member and Co-Managing Partner at Kaufman Dolowich Voluck in Philadelphia Richard Perr, talks with ACA Director of Education Kelli Krueger about the ins and outs on how member agencies should respond to lawsuits. Contact ACA Cast host, ACA Director of Education Kelli Krueger, at krueger@acainternational.org or Member Services at memberservices@acainternational.org  if you have a podcast idea for ACA Cast.Support the show (http://www.acainternational.org)

The TransUnion v. Ramirez  decision from the U.S. Supreme Court is likely to have massive implications for standing for class certification and class actions, and potentially for the en banc petition seeking a rehearing on the panel opinion issued in Hunstein v. Preferred Collection & Mgmt. Servs. Inc. In the 5-4 opinion written by Justice Brett Kavanaugh, the court held that the class in the case did not have standing to sue—only the original plaintiff, Sergio Ramirez. Justices Clarence Thomas, Sonia Sotomayor, Stephen Breyer and Elena Kagan dissent on the opinion, ACA International previously reported.On this episode of ACA Cast,  Jason Tompkins and Jonathan Hoffmann, partners at Balch & Bingham LLP, talk with ACA Director of Education Kelli Krueger about the implications of the Supreme Court's decision on other case law and at the state level.They also reference a footnote in the court's opinion:For the first time in this court, the plaintiffs also argue that TransUnion “published” the class members' information internally—for example, to employees within TransUnion and to the vendors that printed and sent the mailings that the class members received. That new argument is forfeited. In any event, it is unavailing. Many American courts did not traditionally recognize intra-company disclosures as actionable publications for purposes of the tort of defamation. See, e.g., Chalkley v. Atlantic Coast Line R. Co., 150 Va. 301, 326–328, 143 S. E. 631, 638–639 (1928). Nor have they necessarily recognized disclosures to printing vendors as actionable publications. See, e.g., Mack v. Delta Air Lines, Inc., 639 Fed. Appx. 582, 586 (CA11 2016). Moreover, even the plaintiffs' cited cases require evidence that the defendant actually “brought an idea to the perception of another,” Restatement of Torts Section 559, Comment a, p. 140 (1938),  the defendant actually “brought an idea to the perception of another,” Restatement of Torts Section 559, Comment a, p. 140 (1938), and thus generally require evidence that the document was actually read and not merely processed, cf. Ostrowe v. Lee, 256 N. Y. 36, 38–39, 175 N. E. 505, 505–506 (1931) (Cardozo, C. J.).That evidence is lacking here. In short, the plaintiffs' internal publication theory circumvents a fundamental requirement of an ordinary defamation claim—publication—and does not bear a sufficiently “close relationship” to the traditional defamation tort to qualify for Article III standing.Contact ACA Cast host, ACA Director of Education Kelli Krueger, at krueger@acainternational.org or Member Services at memberservices@acainternational.org  if you have a podcast idea for ACA Cast.Support the show (http://www.acainternational.org)

In this episode, ACA International Director of Education Kelli Krueger talked with founder of Emprise Technologies Marc Savage. Savage shared what an agency needs to do to stay relevant, and ultimately remain in business,  during this technological evolution in the accounts receivable management industry.  Contact ACA Cast host, ACA Director of Education Kelli Krueger, at krueger@acainternational.orgSupport the show (http://www.acainternational.org)

The U.S. House of Representatives passed the Comprehensive Debt Collection Improvement Act, H.R. 2547, May 13, mostly along party lines, which means the U.S. Senate could now consider the bill with extensive reforms to debt collection. In this episode of ACA Cast, Scott Purcell, president of ACA International, and president of Professional Credit Service, and Tim Myers, president of business development Clark County Collection Service LLC, and president of the Nevada Collectors Association, share their insights on the problematic components of this legislation related to medical debt and how ACA members can get involved in advocacy and educating lawmakers about the impact of the bill on businesses and health care provider clients.Contact ACA Cast host, ACA Director of Education Kelli Krueger, at krueger@acainternational.org or Member Services at memberservices@acainternational.org  if you have a podcast idea for ACA Cast.Support the show (http://www.acainternational.org)

Have you ever wondered how a hostage negotiator would handle a tough collection or sales call or how they would tell you to negotiate a tough conversation with your significant other? Did you know there is such thing as a negotiations coach?  Listen to this episode of ACA Cast featuring Dan Oblinger and Allan Tsang to find out how these negotiation skills can apply to collections.Oblinger and Tsang specialize in consulting on negotiations and coaching companies in negotiations.They shared their experiences with negotiations across multiple industries and best practices for how to be more focused on developing negotiations as a skill. Contact ACA Cast host, ACA Director of Education Kelli Krueger, at krueger@acainternational.org or Member Services at memberservices@acainternational.org if you have a podcast idea for ACA Cast.Free #NegotiationTribe Q&A Oblinger is the author of two books: “Life or Death Listening” and “The 28 Laws of Listening” and was recently a guest on the Negotiations Ninja podcast.Support the show (http://www.acainternational.org)

This is not the first place you’re going to hear a discussion about the new ruling from the 11th Circuit Court of Appeals on third-party disclosures and letter vendors. But in Hunstein v. Preferred Collection and Management Services, the more you know, the better you feel.  In this episode, Balch and Bingham attorneys Jason Tompkins and Jonathan Hoffmann join ACA’s Director of Education Kelli Krueger to dig into the ruling, its significance for the accounts receivable management (ARM) industry, and next steps for agency owners.    Support the show (http://www.acainternational.org)

The latest episode of ACA Cast features KG Hawes, a technology company that focuses on delivering software and providing IT security services for the financial services, government, and health care markets.Jason Rhodes, business development manager for KG Hawes, and Hayden Reece, data analyst with Hawes Group, reviewed best practices for securing your network of remote employees and preventing cyberattacks.  They also present the latest trends and benefits of speech analytics and technological resources to ensure business continuity. Support the show (http://www.acainternational.org)

On a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman and ACA Director of Education Kelli Krueger revisit their December 2020 discussion on cases likely to impact the ARM industry following the U.S. Supreme Court’s decision in Facebook v. Duguid.Support the show (http://www.acainternational.org)

On the latest episode of ACA Cast, ACA’s Director of Education Kelli Krueger talks with Matt Campbell and Bobbie Blue from Renkim’s business development team about the company’s history and transformation into an employee-owned business. Support the show (http://www.acainternational.org)

On the latest episode of ACA Cast, ACA International’s Director of Education Kelli Krueger and Nags Odedra, client partner at FICO, discuss the ins and outs of making sure your collection system is future proof. Support the show (http://www.acainternational.org)

On a new episode of ACA Cast, Kirby Miller, sales director for Interactions, discusses conversation AI with ACA International’s Director of Education Kelli Krueger. Support the show (http://www.acainternational.org)

On a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger.Support the show (http://www.acainternational.org)

On a new episode of ACA Cast, Matt Maloney of FFAM360 Alliance Group of Companies and Shantanu Gangal dive into artificial intelligence and call flows in a discussion with ACA Director of Education Kelli Krueger. Support the show (http://www.acainternational.org)

Tune in to this comprehensive episode of ACA Cast for a recap of the Federal Communications Commission's requirements to implement the TRACED Act as well as its impact on the accounts receivable management industry in the year ahead with Leah Dempsey, ACA's vice president and senior counsel of federal advocacy, and Mark Brennan, partner at Hogan Lovells in Washington, D.C. Support the show (http://www.acainternational.org)

On a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman dive into pending cases likely to impact the accounts receivable management industry in a discussion with ACA Director of Education Kelli Krueger.Support the show (http://www.acainternational.org)

ACA Director of Education Kelli Krueger talks with Applied Innovation Inc. Vice President of Business Development Harry Strausser III about the evolution of technology in the industry. Support the show (http://www.acainternational.org)

ACA’s Corporate Counsel Colin Winkler recently talked with Performant Recovery Inc. Corporate Counsel Lauren Valenzuela to get insights on how her company is tackling compliance planning with the Consumer Financial Protection Bureau’s final debt collection rule. Support the show (http://www.acainternational.org)

There is a paradigm shift to texting agents on the horizon for the accounts receivable management (ARM) industry, Mike Cantrell, president of Solutions by Text, explains in an interview with ACA International’s Director of Education Kelli Krueger.With that shift comes training and determining what text messaging programs best serve clients and consumers. One thing is clear, in the evolution of technology, change is consistent. Tune in to this episode for an interactive and informative discussion on the evolution of text messaging, how ARM professionals can understand regulations on text communications, fitting text messaging into other communication channels at your agency, two-way text messaging with consumers, and much more. Support the show (http://www.acainternational.org)

It’s a brand-new world in terms of data privacy, according to June Coleman, managing attorney at the California office of Messer Strickler Ltd., on this new episode of ACA Cast focused on compliance with the California Consumer Privacy Act (CCPA). Coleman is joined by ACA International Corporate Counsel Colin Winkler and Cliff Berg, president of Governmental Advocates and legislative advocate for the California Association of Collectors Inc., for a comprehensive discussion on the landmark data privacy law that took effect on Jan. 1, 2020. Support the show (http://www.acainternational.org)

Consumers facing hardships have a better chance of resolving them when they communicate with debt collections professionals.The COVID-19 crisis has brought out the best in humanity as individuals, communities and corporations have found creative ways of assisting people feeling the weight of the pandemic. Interestingly, debt collection professionals have always lent a hand in helping consumers facing challenges through various hardship programs and financial options. In this episode of ACA Cast titled, “Answer the Phone so a Debt Collector can Help,” Kim Coghill, vice president of communications at ACA International, interviews Kenlyn Gretz, CEO of Americollect in Manitowoc, Wisconsin, and Scott Hearn, president of Universal Fidelity in Katy, Texas, about financial hardship programs and how the industry works with consumers to successfully resolve debt. Support the show (http://www.acainternational.org)

There’s no question that the COVID-19 crisis has presented many unforeseen challenges and opportunities that could become the “new normal” as we flatten the curve and transition back into the office environment. In this episode of ACA Cast titled, “COVID-19: Working in a New Environment,” Michael Lamm, managing partner at Corporate Advisory Solutions, and Kim Coghill, vice president of communications at ACA International, discuss the impact the crisis has had on the debt collection industry along with tips for working in the post-pandemic world. This riveting podcast is packed with information designed to prepare you for heading back to the office -- or extending your remote work arrangements. Support the show (http://www.acainternational.org)

Collectors Insurance Agency pros discuss ways M&As impact your bonds, licensing and insurance.If a merger or acquisition is in your company’s future, then this episode of ACA Cast titled, “A Closer Look at M&As” is must listen-to podcast for you and your staff. Tune in to hear Collectors Insurance Agency Licensing Manager Angela Butera and Sales Manager Dereck Tessmer answer tough questions about confidentiality and notification requirements associated with all merger and acquisition activities. This podcast is sponsored by CT Corporation. CT Corporation is the leading provider of corporate business compliance solutions in the US and over 150 countries around the globe. Drawing on more than a century of experience, its offerings enable companies to effectively manage statutory representation, service of process, annual report filings and business licenses as required by state and federal law. For more information, visit ctcorporation.com (Angela Butera is pictured)Support the show (http://www.acainternational.org)

Financial losses associated with identity theft seem to expand each year despite the safeguards and ongoing educational information published by government, financial and consumer groups. In this episode of ACA Cast titled, “Identity Theft: Don’t Fall Victim to the Threat,” Jessica Hearn, CFO and compliance director with Universal Fidelity in Katy, Texas, provides thoughtful insights on securing personal information and communicating with debt collectors about potential fraud. Hearn notes that professional debt collectors are trained to understand and manage cases where fraud may have occurred. “Collection agencies are here to rectify outstanding balances and they do not want to collect on fraudulent balances," Hearn said. "This doesn’t benefit the consumer or the client. The consumer trying to rectify identify theft should provide this information to the collection agency so that their accounts are flagged and handled properly.” She also mentioned that collection agencies will ask consumers to provide a police report or Federal Trade Commission identity theft document to attach to the account.Support the show (http://www.acainternational.org)

When Larry Steller, owner and CEO of Quality Asset Recovery LLC, was looking for a new dialer program for his agency, he knew he needed an efficient option that wouldn’t be a cost burden. Being a small business in the industry, those factors were even more important. Steller was able to find help through ACA International’s Alliance ACA Program, which connects members with business resources they need and within a budget that makes sense for small-business owners. Support the show (http://www.acainternational.org)

As ACA International continues to monitor ongoing developments with COVID-19 to keep members in the know about resources for small businesses and licensing and compliance changes, CEO Mark Neeb connected with Jon Goldman, CEO of Turning Point and Brand Launcher, to talk about guiding your business in a time of crisis with positive, actionable steps.Support the show (http://www.acainternational.org)

Mergers and acquisitions are a hot topic in the accounts receivable management industry, making it important to stay in the know on the latest trends and “tricks of the trade,” explain Kaulkin Ginsberg’s President and CEO Mike Ginsberg and Vice President Michael Thomas on this week’s ACA Cast: “Valuation is in the Eye of the Buyer.”Support the show (http://www.acainternational.org)

This week’s episode of ACA Cast features a compliance overview of two cases resulting from consumer claims on medical debt collection.First, Compliance Analysts Andrew Pavlik and Laura Dadd dive into Rhone v. Medical Business Bureau LLC, which resulted in a significant win for the accounts receivable management industry when the 7th Circuit Court of Appeals threw out a lower court’s decision and ruled that the Fair Debt Collection Practices Act does not require multiple debts owed to the same creditor to be aggregated when reported to a consumer reporting agency.In the second case, Alleman v. Collection Professionals, Inc., a consumer claimed a “service fee” of $3 that was added to a medical debt by the debt collector’s online payment processing company violated the FDCPA.Support the show (http://www.acainternational.org)

Learn the latest in how due diligence can go a long way in managing litigation risk from established industry experts on this week’s ACA Cast in conjunction with the upcoming Hot Topic seminar March 5.Porter Heath Morgan IV, general counsel at Morgan Financial Group and partner at Malone Frost Martin PLLC, and Shannon Smith, founder at LitLogic, talk with ACA Cast producer Alex Szeto about practical advice to expect during the seminar, set for 2 to 3 p.m. Central Standard Time March 5.Support the show (http://www.acainternational.org)

On this episode of ACA Cast, host Anne Rosso May, managing editor of Collector magazine, talks with Williams & Fudge Inc. Director of Training Greg Ruffino about all things tax season.Ruffino presents tax season strategies that accounts receivable management industry professionals can use to help consumers pay down their debt. Support the show (http://www.acainternational.org)

On this episode of ACA Cast, host Kim Coghill, vice president of communications for ACA International, leads a discussion with Irene Hoheusle, vice president of collections and education with Account Recovery Specialists in Wichita, Kansas, and Tim Haag, president of State Collection Service in Madison, Wisconsin, on all things health care collections. Hoheusle and Haag revisit trends and explore new issues in health care collections following their 2019 ACA International Fall Forum & Expo presentation on some of the same topics.Support the show (http://www.acainternational.org)

On today’s episode of ACA Cast: Managing Industry Operations in 2020, host Alex Szeto checks in with regular guests Mike Ginsberg, president and CEO of Kaulkin Ginsberg, and John Hannan, the company’s research analyst. Ginsberg and Hannan revisit financial services industry trends to watch this year on the operations side as well as national economic changes in inflation, employment rates and mergers and acquisitions.Support the show (http://www.acainternational.org)

Conferences and trade shows in the accounts receivable management industry are extremely valuable learning and networking opportunities for your company, if you make the most of these events. “One of the questions that keeps coming up from executives and future leaders in the industry is about budgeting and getting ready for which events to go to in 2020,” Lamm said on the latest episode of “Leadership Fuel with Michael Lamm” featured on ACA Cast. Tune in to “Leadership Fuel with Michael Lamm” to hear more about the value of in-person and online learning, especially for industry up-and-comers, and how to use the information learned going forward. Support the show (http://www.acainternational.org)

During the latest episode of ACA Cast, ACA International's Vice President and Senior Counsel, Federal Advocacy, Leah Dempsey, Federal Advocacy Manager Patrick Russell and Lauren Valenzuela, compliance counsel at Performant Recovery Inc., discuss the CFPB’s proposed FDCPA rule and areas that should be improved upon so as not to create arbitrary barriers to moving forward with the use of newer technologies such as email.Support the show (http://www.acainternational.org)

In a new episode of ACA Cast, Leslie Bender, IFCCE, CCCO, chief strategy officer and general counsel for BCA Financial Services, and Debra Ciskey, IFCCE, executive vice president of The Collections Coach LLC, share practical tips on how to create a truly effective call auditing program. They touch on how to build rubrics, structure call calibration sessions, evaluate related data and more.Call audits can give you a lot of critical information about your company, including the competence of your trainers, the quality of the accounts placed with you for collection, and your collectors’ skills and compliance with your performance expectations.Support the show (http://www.acainternational.org)

State legislative bodies are returning to work this week for their 2020 sessions, which during an election year likely means a balance between politics and policies, according to Andrew Madden, ACA International’s vice president of state and government affairs, on the latest episode of ACA Cast: Forecasting State Level Politics in an Election Year. Madden, in discussion with producer Alex Szeto, discusses these topics and more on ACA Cast: Forecasting State Level Politics in an Election Year.Support the show (http://www.acainternational.org)

When consumers have a great experience with your company, do you make a note of it? Kenlyn Gretz, president and CEO of AmeriCollect Inc., does, and he uses that feedback to recognize employees for their good work, train staff and promote his company culture of Ridiculously Nice Collections.AmeriCollect is a health-care-focused accounts receivable management company based in Wisconsin that helps people understand their often-complex medical bills. Anne Rosso May, managing editor of Collector magazine, spoke with Gretz on a recent episode of ACA Cast to learn more about how his company tracks consumer satisfaction levels and uses that information to continually make the company even better.Support the show (http://www.acainternational.org)

ACA International’s Vice President and Senior Counsel of Federal Advocacy Leah Dempsey and Mark Brennan, partner at Hogan Lovells US LLP in Washington, D.C. discuss the ins and outs of the legislation and ACA’s advocacy efforts on a new episode of ACA Cast. Dempsey and Brennan also discuss potential impacts on the industry in the future now that the TRACED Act is a law.Tune in to this comprehensive episode of ACA Cast for a recap of ACA’s advocacy with the TRACED Act, how we got here, and where do we go from here. Support the show (http://www.acainternational.org)

Patrick Russell hopes to be a source of outreach and education for legislators and regulators as part of ACA International’s team headquartered in Washington, D.C.Russell, ACA’s new federal advocacy manager, talked about his role with Communications Specialist Katy Zillmer on the latest episode of ACA Cast.Tune in to learn about Russell’s career, advocacy and plans to help expand ACA’s work with regulators and legislators on behalf of the accounts receivable management industry and members.Russell may be reached by email at russell@acainternational.org and watch for updates on how to work with Russell and ACA’s entire advocacy team during the Washington Insights Fly-In in May 2020 in your email inbox.Support the show (http://www.acainternational.org)

While the impact of litigation on the accounts receivable management industry cannot be underestimated or ignored, sometimes it is extremely difficult to maintain a watchful eye on all of the courts across the country. In an episode of ACA Cast titled, “What We Followed in Court,” ACA International compliance officers Laura Dadd and Andrew Pavlik highlight a few influential rulings handed down in 2019.Tune in to hear important facts about significant cases including Lavallee v. Med-1 Solutions LLC, and the CBE Group Inc. and RGS Financial Inc. v. Lexington Law Firm and Progrexion Inc. To read about the top 10 cases of 2019, check out correspondent Tim Dressen’s article in the December issue Collector magazine. ACA Cast and Collector may be accessed on ACA’s website at www.acainternational.org. Collector is also available in print via U.S. mail.Support the show (http://www.acainternational.org)

Industry veteran Harry Strausser makes a fairly profound statement, that is, “ethical, compliant companies are more productive!” He continues, noting companies that apply proven compliance standards spend their time focusing on running successful businesses rather than working to get out of trouble.Strausser, ACA International’s director of education and membership development, discusses compliance training and company culture with Justin Muscolino, GRC Solutions’ head of compliance and training operations in North America, during a new episode of ACA Cast titled, “Compliance Equals Success.” The two financial services experts share interesting information and insights into developing training strategies that engage and educate staff members. Support the show (http://www.acainternational.org)

The financial services industry has been abuzz since late October when the U.S. Supreme Court announced it would review Seila Law v. Consumer Financial Protection Bureau, a case that challenges the constitutionality of its leadership structure next year. Not only is the Court’s review of the structure the CFPB is monumental, it also marks the first time since the CFPB’s inception that agency leadership and the Department of Justice will not defend the structure of the bureau in litigation.At issue in the Supreme Court is whether the provision of the law allowing the president to remove the agency's director only for cause violates the constitutional separation of powers.If you are scratching your head wondering what this means, join Kari Barber, ACA’s former corporate counsel, along with Jessica Klander, shareholder with Bassford Remele in Minneapolis, for an enlightening discussion in the latest episode of ACA Cast titled, “Legal Review: Understanding the Challenge to the Constitutionality of CFPB’s Leadership Structure.” Support the show (http://www.acainternational.org)

Effectively managing and developing staff can be among the most rewarding, yet challenging responsibilities faced by a leader. And, it’s twice as hard if the leader runs a small company focused on compliance, generating new business – and keeping the lights on. To help sift through some of these issues, ACA International asked Michael Lamm, managing partner at Corporate Advisory Solutions, to talk about tactics, strategies and solutions to developing staff in the latest episode of ACA Cast’s Leadership Fuel with Michael Lamm, titled “Developing Rock Stars.” Tune in today to hear Lamm, along with ACA’s Kim Coghill, vice president of communications, and Alex Szeto, ACA Cast producer, chat about problem solving, identifying weaknesses and strengths, and face-to-face discussions with employees.Support the show (http://www.acainternational.org)

The text of the Fair Debt Collection Practices Act and a breakdown of its compliance requirements are at your fingertips in the comprehensive, revised guide from ACA International.ACA’s compliance team, including Corporate Counsel Kari Barber and Compliance Analysts Laura Dadd and Andrew Pavlik, discussed the new guide in a recent episode of ACA Cast. You can also learn more about the guide from staff in the Expo Hall at the upcoming 2019 Fall Forum & Expo, Nov. 6-8 in Chicago.Support the show (http://www.acainternational.org)

The most basic information related to the accounts receivable management industry is easy and obvious to professionals on the inside, but what about everyone else? To tackle this educational and information sharing challenge, ACA International asked Jessica Hearn, the chief financial officer and compliance director with Universal Fidelity in Katy, Texas, to discuss some of the key facts consumers should understand when they connect with a debt collection professional.ACA International encourages members and others to consider posting the latest episode of ACA Cast titled, “Why is a Debt Collector Calling Me?” on their websites and social media accounts. In the five-minute podcast Hearn provides succinct answers to questions like— “what is a debt collector?” and “why is he/she calling me?”Support the show (http://www.acainternational.org)

ACA International’s Minneapolis-based compliance department is the backbone of the association and will become increasing important next year when the Consumer Financial Protection Bureau’s final rule updating the Fair Debt Collection Practices Act is released.The third episode of “ACA Cast: Getting to Know the ACA Compliance Department,” features Compliance Analyst Laura Dadd, who is interviewed by ACA attorney member Shaun Ertischek, associate general counsel for TRAKAmerica in Bonita Springs, Fla. Support the show (http://www.acainternational.org)

ACA International celebrated a huge win in September when the House Financial Services Committee agreed to allow two ACA representatives to testify on a debt collections panel. Testifying before the U.S. House or Senate is an exclusive honor reserved for leaders who have the knowledge and expertise to engage with lawmakers while providing accurate information. This riveting episode of ACA Cast titled, “Testifying on Your Behalf,” features Leah Dempsey, ACA’s vice president and senior counsel, who will moderate a discussion between John Bedard, owner of the Bedard Law Group in Atlanta, and Sarah Auchterlonie, an ACA consultant and shareholder at Brownstein Hyatt Farber Schreck in Denver, about their experience testifying before the committee chaired by U.S. Rep. Maxine Waters, D-CalifSupport the show (http://www.acainternational.org)

ACA International’s Minneapolis-based compliance department is the backbone of the association and will become increasing important next year when the Consumer Financial Protection Bureau’s final rule updating the Fair Debt Collection Practices Act is released.The second episode of “ACA Cast: Getting to Know the ACA Compliance Department,” features Compliance Analyst Andrew Pavlik, who is interviewed by industry expert Monica Littman, associate at Fineman Krekstein & Harris P.C. in Philadelphia.Support the show (http://www.acainternational.org)

ACA International’s Minneapolis-based compliance department is the backbone of the association and will become increasing important next year when the Consumer Financial Protection Bureau’s final rule updating the Fair Debt Collection Practices Act is released. Headed by Corporate Counsel Kari Barber, this team of industry veterans will help you understand nuances of the CFPB’s final rule or other state and federal regulatory policy issues so that you can avoid spending your time interpreting dense, confusing language.The first episode of “ACA Cast: Getting to Know the ACA Compliance Department,” features Barber, who is interviewed by well-known industry leader Wendy Badger, chief compliance officer, vice president, and corporate compliance at ECMC, in Minneapolis.Support the show (http://www.acainternational.org)

ACA International's Members Attorney Program Committee member Leslie Bender, IFCCE, CCCO, CIPP/US, chief strategy officer and general counsel with BCA Financial Services Inc., along with Eric Troutman, partner, and Daniel Delnero, senior attorney, at Squire Patton Boggs, discuss recent Telephone Consumer Protection Act (TCPA) developments and the current TCPA landscape in general. Support the show (http://www.acainternational.org)

Social media, the internet and countless complaint portals have made it easy for consumers to quickly voice their displeasure with anything and everything from the weather to political candidates to the accounts receivable management industry. Anyone who runs a successful business knows that if companies don’t tell their own story, someone else will do it for them. As a follow up to the highly successful session, “Managing Your Brand,” featured at the 2019 Convention & Expo in San Diego, ACA International staff invited panelists to continue the engaging conversation in an ACA Cast episode available now. Panelists Wendy Badger, Esq., CCEP, chief compliance officer with ECMC Group; Teri Plunkett, regional director of client services with Professional Finance Company; and David Williams, president of Williams & Fudge, join moderator Debra Ciskey, IFCCE, executive vice president with Collections Coach LLC, in this riveting 30-minute discussion about online reputation management.This topic is also covered in the October 2019 issue of Collector magazine in a piece written by communications consultant Tim Dressen. The article titled, “Information Transformation,” begins on page 24.Support the show (http://www.acainternational.org)