Retail Therapy

Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing. Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures. This episode explores: The rise of customer aggression—what's driving this concerning trend? The emotional toll on retail workers and how businesses can support them Practical safety measures—from Duress alarms to body cameras How small businesses can protect staff, even with limited resources The role of law enforcement and government campaigns in tackling this issue With firsthand insights from one of retail's leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.

Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams.  With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise. Key topics covered: How Australian retailers are being targeted Practical advice to safeguard against fraud AusPayNet's efforts in tackling phone spoofing and digital crime Future trends in online fraud Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely. Listen now to hear Andy's expert insights.

Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it? Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK. In this episode, Helen shares insights into: The alarming rise in retail violence and theft across the UK The financial and emotional toll on businesses and employees What's driving the increase in retail crime Effective strategies and technologies to combat crime How retailers and authorities can collaborate for better protection The push for stronger retail protection laws in the UK Whether global collaboration is the key to tackling retail crime A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.

Supply chains keep Australia moving - but how can businesses navigate ongoing disruptions and prepare for the future? Joining us today is Dr Hermione Parsons, CEO & Managing Director of the Australian Logistics Council, an expert in end-to-end supply chain strategy, multimodal logistics, and industry-government collaboration. With over 25 years of experience, she has played a key role in shaping supply chain policy and efficiency across multiple sectors. In this episode, Dr Parsons shares insights into: The biggest supply chain challenges facing Australia today How Australia's geography influences our logistics strategies The impact of global events on supply chains How e-commerce is reshaping supply chain management Lessons learned from the pandemic to improve supply chain resilience The role of AI and technology in optimising logistics A must-listen for retailers, logistics professionals, and business leaders looking to stay ahead in a rapidly changing world.

Mental health is more important than ever - so how can businesses support their employees and create a healthier workplace? Joining us today is Georgie Harman, CEO of Beyond Blue, one of Australia's leading voices in mental health advocacy. Under her leadership, Beyond Blue has expanded its services in suicide prevention, digital mental health support, and workplace wellbeing. In this episode, Georgie shares insights into:

Retail crime is on the rise, but what can be done to stop it? In this episode of the Retail Therapy Podcast, we hear from Peter Price AM, CEO of Crime Stoppers, about the latest crime trends and strategies for prevention.  With decades of experience in crime prevention, including working with INTERPOL and the White House on cybersecurity, Peter shares his insights on tackling theft, fraud, and youth crime in retail. He also discusses how retailers can keep their staff and businesses safe.  Key insights from the episode include:  The biggest challenges in retail crime today Emerging crime trends that retailers need to watch How Crime Stoppers and the ARA are working together to combat crime Best practices for preventing theft and protecting staff What needs to be done to curb youth crime in retail  Retail crime affects everyone, but knowledge is power. Tune in to gain expert advice on crime prevention strategies that work. 

Joining us today on Retail Therapy is Ian Bailey, Managing Director of the Kmart Group. Ian has been leading Kmart, Target, and Catch since 2018, driving innovation and growth across these iconic Australian brands. In this episode, Ian shares insights into: The evolving Australian customer – what they want and how retail is adapting Kmart's transformation – from a traditional discount retailer to a modern, innovative brand Customer loyalty & brand trust – what keeps shoppers coming back The future of physical retail – why in-store experiences still matter eCommerce strategies – how retailers can maximise online opportunities Don't miss this deep dive into retail leadership, transformation, and growth with one of the industry's top executives.

Artificial Intelligence is transforming the retail landscape, but how can businesses truly harness its potential? In this episode of the Retail Therapy Podcast we speak with Dr Kellie Nuttall, Deloitte's Strategy and Business Design Leader - and a passionate AI advocate.  With a background in consumer decision-making and years of experience helping businesses embrace AI, Kellie shares insights on how AI can streamline operations, enhance customer experiences, and drive growth. She also discusses AI's accessibility for smaller retailers and the need for greater diversity in the sector.  Key insights from the episode include:  How AI is reshaping Australian retail and business strategy The biggest advancements in AI and what they mean for retailers How businesses—big and small—can leverage AI for efficiency and growth The importance of encouraging more women into AI-driven careers A glimpse into how AI will shape the future of retail over the next decade  Whether you're excited about AI or still skeptical, Kellie's expert insights will help you understand how to embrace this game-changing technology.  Tune in now for a fascinating discussion on AI's role in retail and beyond. 

As we kick off Series 8 of the Retail Therapy Podcast, we're diving deep into one of the most critical topics facing the retail sector today: Retail Resilience.  In our first episode, host Fleur Brown, ARA Chief Industry Affairs Officer, is joined by Chris Richardson, one of Australia's leading economists, to explore how retailers can weather ongoing economic shocks and emerge stronger than ever.  Retailers have faced numerous challenges in recent years, from pandemic disruptions to supply chain issues and rising retail crime. Chris provides a comprehensive look at the current economic environment and offers insights on how businesses can build resilience in such turbulent times.  Key highlights from the episode include:  How the Australian retail sector is adapting to economic shocks The importance of innovation and technology for future growth What economic factors will impact sales growth in 2025 How government support can drive retail recovery  Chris's expert insights will help you better understand the economic forces shaping retail and provide actionable advice on how to prepare for the future.  Tune in now to the first episode of Retail Therapy Series 8 and learn how to strengthen your business for the challenges ahead. 

In this special episode, we're bringing you the highlights from the recent ARA Peak Season Insights Breakfast, where retail's top leaders shared their expert perspectives on this year's holiday season!   Listen in as our panel of retail thought leaders shares their expertise, featuring:  Laura Demasi, Head of Retail Research at Roy Morgan Craig Woolford, Senior Analyst at MST Marquee Jo Jericho, Strategy Director at Monitor Deloitte Kevin Azzopardi, Director of Partner Marketing ANZ at Afterpay Hosted by ARA CEO Paul Zahra, the discussion covered exclusive insights into retail trends, consumer behavior, and predictions for the 2024 peak season.   Tune in now to get ahead of the game this holiday season.

In this special episode of Retail Therapy, we're diving into the heart of peak season preparations with two expert voices in retail and technology. Fleur Brown, Chief Industry Affairs Officer at the Australian Retailers Association, is joined by Kate Box, Director of Retail ANZ at Meta, to explore how retailers can leverage cutting-edge technology and insights to thrive during the 2024 holiday season. Tune in to hear about: Key findings from Meta's 2024 Holiday Insights Guide How AI is reshaping retail and boosting conversions Strategies for winning Black Friday, Cyber Monday, and late-season shoppers Using AI for impactful, short-form holiday content Practical tips for retailers starting their AI journey Access Meta's​ Holiday Insights report here. INDUSTRY REPORTS MENTIONED McKinsey Zero Customer Report https://www.mckinsey.com/featured-insights/future-of-asia/videos/the-emergence-of-the-zero-consumer Bain Technology Report 2024 https://www.bain.com/insights/topics/technology-report/ LINKS FOR PRACTICAL GUIDANCE MENTIONED Advantage Suite – AI driven Advertising https://www.facebook.com/business/ads/meta-advantage Creative Best Practice https://www.facebook.com/business/news/insights/how-ai-will-elevate-the-future-of-creativity CASE STUDIES REFERENCED https://www.facebook.com/business/success/the-coca-cola-company-middle-east Coke - 6 point recall - 19 point recall with Gen Z  https://www.facebook.com/business/success/2-asics Asics - 5-8 point lift in awareness / brand with partnership ads https://www.facebook.com/business/success/fendi-middle-east Fendi & Loro Piana  - 65% lower cost per purchase using Advantage Plus Shopping   

In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Gary Starr, Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing for the busiest time of the year - peak season! From delivering gifts across the globe to ensuring smooth customer experiences, Gary shares exclusive insights on Australia Post's operations, including how they manage increased parcel volumes, hire additional staff and stay innovative with new shipping solutions. Tune in to hear about: How Australia Post delivers millions of parcels during peak season The role of seasonal workers and how they support the holiday rush Innovations and strategies to streamline the shipping process Tips for retailers to ensure a top-notch delivery experience for their customers The impact of cost-of-living pressures on holiday shipping Customer trends and predictions for online shopping this year Access Australia Post's Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation  To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this special peak season episode of Retail Therapy, Paul Zahra is joined by Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee. Together, they explore what's in store for retailers and consumers during the busiest time of the year—Black Friday, Cyber Monday and Christmas shopping. The conversation covers the challenges retailers face with rising costs and supply chain pressures, as well as consumer behaviour shifts amid the ongoing cost-of-living crunch. Craig shares valuable insights on category performance, peak season trends and what retailers can expect for Boxing Day sales. Key topics discussed: A recap of the retail industry's performance in 2024 Key trends and challenges leading into Christmas trading Insights into changing shopper behaviour and category performance Predictions for Black Friday and Cyber Monday sales The impact of supply chain issues on retailers this holiday season Strategies retailers can use to manage costs and team hiring ahead of the Christmas rush

In this special Peak Season episode of Retail Therapy, we are joined by Laura Demasi, Head of Retail Research and Social and Consumer Trends at Roy Morgan. With over 15 years of experience in senior leadership roles at top social and consumer research firms, Laura is a data-driven storyteller and trend tracker. She works closely with the ARA to provide retailers with essential insights into market trends and shifting consumer behaviours. In this episode, Laura shares key findings from Roy Morgan's research on what retailers can expect during this year's peak season. From Black Friday to Christmas, Laura explains how shoppers are adapting their habits amidst the cost-of-living crisis and how retailers can leverage these insights to stay ahead. Tune in to hear a deep dive into the numbers, trends, and strategies for capitalising on this critical period in retail. Episode highlights: What to expect from the 2024 peak season in terms of consumer spending The impact of the cost-of-living crisis on holiday shopping Trends around Black Friday/Cyber Monday sales The rise of experiential gifts over household goods How retailers can make the most of these insights to drive success during peak season Tune in for more: Catch Laura Demasi live at the ARA's Peak Season Insights Breakfast in October, where she will be diving deeper into market trends for the upcoming holiday season. Grab a ticket here. 

Joining us on Retail Therapy is Sean McDonell, Director of Customers and Government for Google Melbourne. Sean has been with Google for over eleven years, holding various positions across the business. Most recently, he served as Industry Head, leading Google's Melbourne partnerships across automotive, retail, CPG, and media sectors. In this episode, Sean shares insights into leadership, business development and the role of technology in the evolving retail landscape. Discussion topics: Sean's career journey and how he transitioned into Google and the technology sector The role of mentorship versus self-learning in Sean's professional development Key observations about the Australian retail landscape based on Sean's experience at Google Challenges that retailers and leaders face in today's increasingly digital environment The future role of technology in retail and the essential skills for retail leaders in the digital age Advice for aspiring retail leaders navigating the digital transformation Sean McDonell provides a comprehensive view of Google's role in retail and the technological shifts shaping the future of the industry. His experience offers valuable insights for retailers and leaders looking to thrive in an evolving digital world.

Join us for an insightful conversation with Matt Davis, CEO of Salvos Stores, as he shares his journey of leading one of the world's most impactful charitable organisations. In this episode, Matt sits down with Paul Zahra to discuss leadership in the nonprofit sector, how to navigate crises and the future of humanitarian retail.

In this episode of Retail Therapy, we're joined by Joanne Mercer, a distinguished entrepreneur and the current Managing Director of Matilda Life. With an impressive career that includes senior roles at Myer and founding the premium footwear brand Jo Mercer as well as the lifestyle retailer Matilda Life, Joanne has consistently demonstrated her expertise in building successful businesses from the ground up.   Tune in as Joanne shares her invaluable insights on the challenges and triumphs of entrepreneurship, offering listeners a unique perspective on what it takes to lead and grow a brand in today's competitive market. Whether you're an aspiring entrepreneur, a seasoned business leader, or simply passionate about retail, this episode is packed with wisdom and inspiration you won't want to miss.   This episode explores: Jo's inspiring retail journey, including influential roles at Myer Founding Jo Mercer and overcoming challenges in building a brand Leading Matilda Life with a focus on sustainability and ethical practices Matilda Life's strategies for maintaining a sustainable edge Emerging retail trends and adapting to stay relevant The role of customer feedback in shaping retail leadership decisions Jo's future goals for Matilda Life Advice for aspiring leaders and entrepreneurs To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Joining us on Retail Therapy is Daniel Bracken, CEO at Michael Hill. Daniel has steered Michael Hill through transformative changes with his extensive background in retailing, fashion, and brand development. With over 25 years of experience managing some of the world's most iconic brands, he has brought a fresh perspective to one of the most esteemed names in the jewellery retail sector.  This episode explores: Daniel's career journey and motivation to join the jewellery sector Strategies for operating in different international markets Innovations introduced to enhance customer experience online and in-store Balancing innovation with maintaining Michael Hill's brand heritage Daniel's vision for Michael Hill's growth over the next five years To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture.  Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.   Kieron has a wealth of experience as a leader and we're thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.   This episode explores:  Kieron's transitioned from hotel industry advisory to leading Fantastic Furniture How his leadership style has been shaped by past experiences The role of international experience to shape business development and strategy Balancing online and physical store sales for omni-channel growth The evolution and optimistic future for brick-and-mortar stores in the furniture industry How to foster a customer-centric culture that ensures satisfaction Fantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growth To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Join us as we dive into the world of retail leadership with Angus McDonald, the CEO of Barbeques Galore. With over 25 years of retail experience, Angus has a wealth of knowledge and insights to share. In this special episode, we'll explore his remarkable career journey, from his humble beginnings as a schoolboy working casual shifts at supermarkets to leading one of Australia's most iconic brands. Highlights of the episode: Discover how Angus's early retail experiences have shaped his leadership style and approach at Barbeques Galore The core principles guiding his strategic decisions and the transformative changes under his leadership Angus's leadership philosophy and how he motivates his team to achieve excellence Gain insights into the innovations and trends that will shape the future of the retail sector, especially in outdoor living and entertainment Understand the core beliefs and philosophies that influence Angus's management style Angus shares his vision and aspirations for the future of Barbeques Galore Don't miss this opportunity to hear from one of Australia's most respected business leaders. Whether you're an aspiring leader, a seasoned professional, or simply interested in the retail industry, this episode is packed with valuable insights and advice. To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest on Retail Therapy, focusing on leadership is Natalie Davis, Managing Director at Woolworths Supermarkets.  Natalie Davis brings a wealth of experience to her role as Managing Director of Woolworths Supermarkets, a position she has held since October 2020. Her impressive career includes various senior positions within Woolworths, and a notable tenure as a Partner at McKinsey, where she spent 15 years advising on strategy and commercial transformation in the UK and Australia. This episode explores:  Insight into Natalie's career trajectory and rise to the Managing Director role at Woolworths Supermarkets How Natalie navigates Woolworths Supermarkets through periods of significant change and uncertainty in the fast-paced retail sector Methods for staying responsive to customer needs and maintaining a customer-centric focus Importance of diversity in leadership and the integration of inclusion in leadership strategy Strategies for keeping Woolworths competitive in a rapidly changing and highly competitive market Words of wisdom for future leaders and key takeaways for leadership success Join us for an enlightening conversation with Natalie Davis as we explore her remarkable journey and gain valuable insights into the world of retail leadership. Whether you're an aspiring leader, a retail professional, or simply interested in the dynamics of leading a major corporation, this episode is packed with wisdom and practical advice. To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Joining us today on Retail Therapy to kick off Season 7 is John King, the outgoing CEO of Myer.  John has been instrumental in revitalising Myer, steering the company through strategic transformations with his extensive background in retail management.  With over 30 years of experience in the retail industry, John has brought a wealth of knowledge and a renewed focus on customer service and digital integration to one of Australia's most iconic department stores. In this episode, ARA CEO Paul Zahra and John discuss: John's global career journey  Driving change at Myer The importance of team diversity Maintaining morale during uncertainty  Cultivating work-life balance at the CEO level The role of mentorship broadly within the team John's legacy and the best leadership advice he's received  To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Welcome to Season 7 of Retail Therapy.   This season ARA CEO Paul Zahra will be chatting with a fantastic line-up of retail leaders, including the CEOs of some of Australia's biggest and most recognisable brands.   We'll be learning about their career journey, what defines their leadership style and what got them, and keeps them, at the top of their game.   You won't want to miss out on the wisdom, insights and stories that our guests will share. To be the first to know when we've released a new episode, make sure you follow us on Spotify, Apple Podcasts or wherever you get your favourite shows.   To learn more about what we do at the ARA, head to retail.org.au.   Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

We're excited to announce that our final guest for Season Six of Retail Therapy is Dr. Ginni Mansberg, the founder of the science-based skincare line Evidence Skincare (ESK) and author of the bestselling book The M Word: How to Thrive in Menopause. Dr. Mansberg is a highly respected GP, TV presenter, podcaster, author, and columnist, specialising in women's health, menopause, and all things skin.  In this episode, ARA CEO Paul Zahra and Dr Manserg discuss:  Ginni's inspiring 30-year career journey as a doctor and her passion for what she does  The unique needs of women experiencing menopause and how to effectively address them The significance of positive representation of aging women in advertising and marketing The pivotal role of women aged 50+ as key decision-makers in households Strategies to support menopausal women in the workforce and help them maintain their careers The loyalty of women in their 50s and 60s as customers compared to other age groups Tune in for an insightful conversation on empowering women through all stages of life and the importance of recognising their contributions.  Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

Our next guest on Retail Therapy is Kate Russell (she/her), CEO of Supply Nation, Australia's foremost advocate for supplier diversity.   Kate brings a wealth of experience, including roles in the public sector and as a Board Director at the Diversity Council of Australia. As a proud Awabakal woman, she holds a deep commitment to supporting Indigenous businesses and advancing economic empowerment within Indigenous communities.   At Supply Nation, Kate has played a pivotal role in fostering the growth of First Nations businesses, contributing to the vibrant Indigenous business community in Australia.   This episode with Kate explores: Moving forward after The Voice referendum Kate's journey and inspiration to lead Supply Nation Success stories from Supply Nation connections Barriers faced by Indigenous companies and strategies to overcome them How to create opportunities for Indigenous peoples in public and community sectors The evolving landscape of diversity and inclusion in Australian businesses and society The role of the Australian retail industry in supporting Indigenous businesses Advice for meaningful engagement with and support of Indigenous suppliers Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest on Retail Therapy is Angel Dixon OAM, a passionate activist for disability inclusion and human rights. Angel is a two-time international Mercedes Benz Fashion Week model. In 2017 Angel became the first agency-signed model with a physical impairment to feature in a national television campaign.   Since then, she has used her profile to create positive changes towards community attitude, serving as CEO and Board Member at the Attitude Foundation. She was named 2019 Queensland Young Australian of the Year and has received a Medal of the Order of Australia (OAM) for her work.  This episode explores:  Angel's journey as a person with a physical impairment Breaking barriers in the modelling industry  Advocacy for body positivity and inclusivity Insights for individuals encountering obstacles in their careers or daily lives due to disabilities Areas where society still lacks inclusivity and what can be done to address them Inclusivity in retail and the common challenges in making retail spaces more inclusive Common misconceptions about disability and strategies for combating them Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode of Retail Therapy, we hear from Manisha Amin (she/her), CEO of the Centre for Inclusive Design. Manisha's dedication to innovation and social change has made her a pivotal figure in the realm of inclusivity. With expertise in strategic marketing, communication, and cultural transformation, Manisha illuminates the path toward creating products, services, and policies that truly embrace inclusivity. A thought leader renowned for her ability to think from the edge, Manisha brings a wealth of insights to this episode.  Throughout this episode, we delve into: Definition and context of inclusive design Manisha's journey to championing inclusive design Examples where retail excels, and the areas that need improvement Retail initiatives for neurodivergent customers Advice for retail leaders on DE&I Strategies for small businesses on inclusivity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode of Retail Therapy, we are honoured to welcome Mariam Veiszadeh, CEO of Media Diversity Australia. A trailblazing figure in human rights advocacy, law, authorship, and media commentary, Mariam has left an indelible mark in the fight against racism and xenophobia. Renowned for founding the Islamophobia Register Australia, Mariam's endeavours have earned her recognition, including the esteemed Fairfax Daily Life 2016 Woman of the Year accolade, for her profound impact on fostering positive change in workplaces and society. In this episode, we cover: Mariam's journey from law to becoming a leading anti-racism campaigner Personal experiences with racism and Islamophobia as catalysts for advocacy Founding the Islamophobia Register Australia and earning accolades for fostering positive change Leveraging skills and platforms to combat systemic discrimination Intersectionality of identity and its impact on advocacy Inspiring listeners to confront injustice and drive positive change Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest, Anyier Yuol, is not only an entrepreneur but also a catalyst for social change. With a strong commitment to making a difference, Anyier is the visionary behind Miss Sahara, an initiative for Lead Beyond Education (LBE) charity, as well as the founder and CEO of Anyier Model Management. Her advocacy spans a multitude of causes, including women's and girls' rights, refugee and gender equality, sport for development, and amplifying the representation of minority groups within Australia's sports, beauty, and fashion sectors. Through her unwavering dedication, Anyier has carved out a platform where young voices can resonate for impactful change. Notably, her remarkable efforts garnered recognition, culminating in the prestigious 2023 Australia for UNHCR – SBS Les Murray Award for Refugee Recognition, celebrating her diverse achievements across sports, women's empowerment, and refugee advocacy. In this episode, we delve into: Anyier's journey as a South Sudanese refugee Insightful perspectives on diversity and inclusion stemming from her refugee experience Identifying critical needs for refugees in their new homeland Advocacy initiatives focusing on diversity and refugee rights Unpacking the pivotal role of the retail sector in fostering inclusivity as the largest private employer Navigating genuine communication of diversity commitments Addressing diversity barriers within the fashion industry and strategies for fostering inclusivity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest for Retail Therapy is Natalie Phillips-Mason (She/Her), Founder and Lead Consultant of Inclusive Change. Natalie is dedicated to fostering inclusive workplaces and enriching customer experiences by celebrating our unique identities. Natalie encourages leaders to embrace all aspects of diversity – apparent and non-apparent – for the benefit of their employees and their customers. Through her collaborative approach, Natalie empowers individuals of all neurotypes to engage in meaningful conversations; driving education, authentic dialogue, and actionable change. This episode explores: Natalie's allyship journey Why language is important Employees and customer experiences – and why retailers should take notice Considerations and opportunities in the Australian retail landscape The latest research Educating retail staff on neurodiversity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest for Retail Therapy needs little introduction: Natasha Stott Despoja, a prominent figure in Australia's advocacy for gender equality. With International Women's Day just around the corner, we're thrilled to host Natasha, whose legacy as a former Senator for South Australia speaks volumes. Throughout her career, she has passionately championed gender equality and tirelessly advocated for the prevention of violence against women and girls.   As the founding Chair of Our Watch, a renowned national organisation dedicated to preventing violence against women and their children, Natasha has played a pivotal role in shaping Australia's approach to these critical issues. Her dedication to embedding gender equality in the fabric of Australian society has been unwavering, making her an inspiration to countless individuals striving for a more equitable world.   This episode explores:  Natasha's journey and advocacy for gender equality Importance of gender diversity in retail leadership Government support for gender equality in business Successful gender equality initiatives in retail Promoting inclusive marketing in retail Global collaboration for gender equality Engaging customers and employees in gender-related issues Implementing family-friendly policies in retail Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

Celebrate Mardi Gras with a dose of Retail Therapy, spotlighting diversity, equality, and inclusion. Joining us for this special occasion is Katherine Wolfgramme (she/her), a nationally recognised Trans Advocate, award-winning gender diversity consultant, and Trans awareness trainer. As a pioneer in promoting equity and equality for the LGBTQIA+ community, Katherine's impact resonates through numerous media campaigns, accolades, and charitable endeavours. Proudly representing the Transgender community, Katherine leverages her journey to cultivate culturally safe environments for others. Prepare to be inspired as Katherine recounts her journey and advocacy efforts, marked by groundbreaking achievements such as being the first transgender woman in Fiji legally granted a female name by the government. This episode is a testament to her relentless pursuit of societal change and her commitment to improving future experiences. This episode explores: Highlights of Katherine's journey and advocacy work Legal precedents and societal progress in LGBTQIA+ rights Advice for employers supporting LGBTQIA+ employees Challenges faced by transgender individuals in retail Strategies for businesses to foster inclusivity Advice for individuals struggling with their gender identity Cultural and religious sensitivities in advocacy Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Joining us for some Retail Therapy focusing on diversity, equality and inclusion is Leila Naja Hibri (she/her), former CEO of the Australian Fashion Council. In the face of the pandemic, Leila emerged as a guiding force, steering the Australian fashion industry towards resilience. Her compelling personal narrative serves as a testament to the advantages that arise from fostering culturally diverse women in leadership roles. Leila's impact extends to the establishment of a standardised Australian fashion trademark, solidifying her status as a trailblazing role model within the retail sector. Join us as we uncover the inspirational journey and visionary contributions of Leila Naja Hibri. This episode explores: Leila's journey from accounting to leading the Australian Fashion Council Challenges related to cultural diversity in her career and how she overcame them Importance of diversity in the retail sector, addressing barriers and shaping leadership Steps for retail organisations to foster diversity in leadership teams Leila's impact on sustainability in the fashion industry Encouraging women's involvement in leadership roles Advice for culturally diverse individuals aspiring to leadership in retail and fashion Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Welcome to Season Six of Retail Therapy, where we delve into Diversity, Equality, and Inclusion. We're thrilled to kick off this season with a powerhouse guest, Lisa Annese (she/her), CEO of Diversity Council Australia. Lisa was named one of the AFR's 100 Women of Influence in 2018. In 2019 she was elected to the Board of Amnesty International Australia and in 2021 to the Board of the non-partisan organisation, Women for Election. Under Lisa's leadership, the Diversity Council has produced a broad array of groundbreaking, evidence-based research around diversity, equality and inclusion. With her wealth of expertise, Lisa is the perfect guest to inaugurate Season Six, offering invaluable insights into this crucial conversation. This episode explores: Lisa's journey into her career path and what motivated her Tackling gendered harassment, discrimination, and violence - the remaining challenges Resolving the persistent gender pay gap and necessary changes Advocating for a public register of gender pay discrepancies for corporate accountability First Nations inclusivity and thoughts on the Voice discourse Progress in addressing racial hurdles or ongoing concerns Supporting the LGBTIQ+ community's inclusion in businesses Encouraging employers to consider hiring individuals with disabilities or neurodivergence Balancing religious and cultural diversity within the context of DE&I The role of the retail industry in driving and exemplifying societal change ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Season 6 of the ARA's Retail Therapy podcast is gearing up for an early 2024 launch! Join host, ARA CEO Paul Zahra, as we dive into the crucial conversation on diversity, equality, and inclusion led by the Australian Retailers Association. This season, Retail Therapy is going deep into the realm of DE&I in the retail landscape. It's not merely a buzzword; it's a driving force fuelling innovation and change in the industry. Expect engaging discussions with pioneers and leaders in every facet of DE&I. Their diverse stories and insights promise an eye-opening journey into this vital topic. Stay tuned for a stellar lineup of guests, each bringing their unique perspectives and experiences to the table. Don't miss out on these insightful conversations! Follow us on Apple Podcasts or Spotify to be part of these great discussions. Get a sneak peek in our trailer - now live.  ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Welcome to the fifth and final special Christmas bonus episode of Retail Therapy for the year.  As the holiday season rapidly approaches, retailers are gearing up for the annual Christmas shopping frenzy. However, this year brings a heightened sense of uncertainty to the industry, as Australians grapple with the challenges of the cost-of-living crisis, while retailers themselves contend with the burdens of the cost-of-doing-business crisis.  Joining us for some Retail Therapy is Stephen Younane, Co-founder and CEO at Retail Prodigy Group, the direct-to-consumer partner for Nike, Samsung and Mattel.   This episode explores: A read on the mood of retailers heading into Christmas this year Insights into Retail Prodigy Group's partnership with Mattel How the Barbie brand has innovated and evolved while remaining nostalgic  The role of e-commerce in Retail Prodigy Group's Christmas sales strategy The importance of Black Friday for Australian retailers and its growth each year Supply chain concerns and learnings ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub  

Welcome to another special Christmas episode of Retail Therapy  Christmas is right around the corner, marking the peak season for the retail industry. This upcoming festive trading period holds immense significance for retailers, especially those in the discretionary sector, as they typically generate up to two-thirds of their annual profits during this period.  Joining us for some Retail Therapy is Prof Gary Mortimer. Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the QUT Business School. Prior to joining QUT, Professor Mortimer spent over 25 years working with some of Australia's largest general merchandise and food retailers.   This episode covers:  Understanding value and how consumers will be shopping this year How to stand out amongst your competitors How retailers can tap into the mindset of budget-conscious shoppers and create a compelling shopping experience Consumer psychological insights that retailers should keep in mind this Christmas When Gary expects most consumers will do their Christmas shopping Which products will be in hot demand this holiday season  ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

The holidays are upon us and retailers are in deep preparation for the Christmas shopping rush. It's going to be an unpredictable festive trading season this year with a raft of economic challenges and uncertainty amid the cost of living. In this Retail Therapy Christmas special, we'll be discussing what's in store for retailers, consumers and how spending may be shaping up. Joining us for some Retail Therapy is Kate Box, Director Global Business Group ANZ at Meta. Kate has a wealth of marketing and advertising experience and we're thrilled to have her on the podcast to share her insights. This episode covers: Consumer trends and technologies that can help retailers succeed in this all-important time Changing consumer habits and spending insights Winning over the cost-conscious consumer The role of technology during the Christmas rush Tips for businesses to be set up for success for the holiday season Championing e-commerce and brick-and-mortar shopping working together What we can learn from best-of-breed Christmas marketing campaigns ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

The holidays are fast approaching, and retailers are in preparation mode for the Christmas shopping rush. There's a bit more uncertainty for the industry this year as Australians continue to feel the crunch of the cost-of-living crisis whilst retailers feel the crunch of the cost-of-doing business crisis. In this episode of Retail Therapy, we'll be discussing what's in store for retailers and consumers, as well as how spending may shape up. Joining us for some Retail Therapy is Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee and one of the most knowledgeable voices in Australian retail. Craig shares with us the latest consumer trends and his insights into what retailers can expect during this all-important time. This episode covers: Craig's take on the retail industry's performance throughout the year and expectations for this upcoming shopping season Connecting with and winning over the cost-conscious consumer The key consumer behaviour changes or shifts from recent years Which metrics retailers should monitor closely during the holiday season to gauge success Expectations about which categories will fare better or worse this Christmas The role that loyalty programs and customer retention strategies play for retailers during the holiday season Black Friday and Cyber Monday expectations ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

'Tis the season to be shopping, and the retail world will soon be buzzing with festive delight. In this episode, we're diving deep into the heart of the retail sector's busiest time of year and what we can expect for the shopping season ahead.   As the festive season draws near, join host ARA CEO Paul Zahra in a spirited conversation with Fleur Brown, ARA Chief Industry Affairs Officer.    Together, they unwrap the season's retail forecast, exploring the expected $66.8 billion pre-Christmas spending and how it compares to the previous year.   Discover the impact of rising interest rates on holiday budgets and dive into the minds of value-driven consumers seeking quality and ethics in their purchases. Don't miss their insights on the significance of Black Friday and Cyber Monday in completing holiday shopping lists.   The debate between online shopping and the in-store experience also takes centre stage, offering a fresh perspective on the ever-evolving retail landscape. For retailers gearing up for the holiday season, this episode offers essential advice on crafting successful Christmas campaigns and nurturing lasting customer relationships.   Join us for an illuminating conversation that will have you well-prepared for the upcoming holiday shopping season. ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

Joining us for some Retail Therapy is Eric Morris, former CEO of Brand Collective, which boasts a portfolio of iconic owned and licensed brands with more than 3,000 employees. Eric has over 35 years of industry experience covering retail, wholesale, licensing, marketing and product development in both international and national organisations. He has held senior management positions with a who's-who list of household name companies including Myer, Disney and Reebok. Eric knows a thing or two about leadership and we're thrilled to have him on as a guest. In this episode, we delve into: Gain first-hand knowledge from Eric's extensive industry experience Explore the leadership philosophy that has guided Eric throughout his career Understand the intricacies of managing change and transition in the retail sector Stay updated on the disruptive challenges reshaping the retail landscape Learn from Eric's personal journey and career advice for aspiring professionals Get inspired by Eric's approach to growth and decision-making in the industry Tune in to gain exclusive insights, discover innovative perspectives, and get inspired by Eric's transformative approach to the retail arena. Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Get ready for an exciting episode of Retail Therapy where we dive deep into the world of fashion, leadership, innovation, and sustainability with our special guest, Elisha Hopkinson, CEO of APG & Co. Elisha has been an instrumental part of APG & Co for more than a decade and has worked in the fashion industry both in Australia and internationally for over two decades. For over 50 years, APG & Co has curated a collection of Australia's most beloved fashion brands including Sportscraft, SABA and JAG. Key highlights from the episode: How to stand out in the fiercely competitive fashion sector Embracing change and transformation for success The future of APG & Co's brand portfolio Elisha's inspiring journey in the fashion industry Overcoming self-doubt on the path to becoming a CEO Elisha's invaluable advice for aspiring leaders Don't miss out on this engaging episode! Tune in now and be inspired by Elisha Hopkinson and APG & Co's incredible journey. Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode of the ARA's Retail Therapy Podcast, we have the privilege of sitting down with Angus McKay, CEO and Managing Director of 7-Eleven. Angus has an impressive career background, including leadership roles at iconic companies like Fosters and New Zealand Milk, and he has been at the helm of 7-Eleven for over seven years. This episode explores:  7-Eleven's rise to popularity: Angus sheds light on how 7-Eleven became the most recognised convenience store brand in Australia.  Leadership and management: With over 700 stores under his purview, Angus discusses his leadership style and the challenges of overseeing such a large entity. Advice for aspiring leaders: Angus provides valuable advice for individuals aspiring to leadership roles, offering tips on how to prepare for significant responsibilities. Innovation: Angus talks about the role of innovation within 7-Eleven and shares some future aspirations for the business. Sustainability initiatives: The discussion delves into 7-Eleven's sustainability efforts, including their transition from plastic to plant-based materials for drinking cups. Passion for retail and convenience: Angus reflects on his favourite aspects of the retail and convenience industry. We extend our gratitude to Angus McKay for sharing his insights and retail experiences with us.  Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia's peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Welcome to another episode of Retail Therapy, where we delve into the heartbeat of the retail industry. In this episode, we are thrilled to have a distinguished guest with us – Mark Ronan, the visionary CEO of Adairs. With over 15 years of diverse leadership experience within Adairs, Mark's journey is a testament to his profound understanding of the retail landscape. This episode with Mark and ARA CEO Paul Zahra covers:  Mark's leadership journey at Adairs The Adairs growth phenomenon Mark's evolution as a leader over the years and affinity for the retail industry  Guiding leadership principles, including the importance of adaptive leadership Putting innovation into focus We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy.  Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Joining us for some Retail Therapy is Catriona Noble, Executive General Manager, Retail at Australia Post. Catriona is responsible for the organisation's network of 4,320 Post Offices and is renowned for driving key transformation in many of her previous roles, including CEO of McDonald's Australia and Managing Director at ANZ. Australia Post has been a cornerstone of the country's social fabric for generations. From the humble beginnings of delivering mail, it has evolved into a multifaceted organisation. In this insightful discussion, we delve into the pivotal role that Australia Post stores play in different communities, serving as essential hubs for connection and convenience nationwide. In this episode, we discuss: What an Australia Post store means to different communities Aspirations for change at Australia Post Catriona's leadership journey The top career advice for budding leaders The importance of giving back Sustainability initiatives at Australia Post Tune in now for this enlightening episode, and discover the incredible stories and insights behind Australia Post's journey to making a meaningful difference in the lives of millions! Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html   ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Next up on the Retail Therapy podcast is Ian Bailey, Managing Director of Kmart Group. With a wealth of experience in the retail industry, Ian Bailey assumed the role of Managing Director at Kmart Australia in February 2016. Later, in November 2018, he took on the responsibility of leading Wesfarmers' Kmart Group division, which encompasses the Kmart & Target Australia businesses, Kmart Australia Sourcing, and ANKO. Prior to this, Ian was Kmart's Chief Operating Officer where he was instrumental in Kmart's establishment and clarity of purpose, developing a strategic blueprint and an operational architecture for the transformation of Kmart's business model from a traditional discount store chain to an innovative, modern, hybrid retail model. Kmart Group is a true powerhouse within the Australian retail industry, with its two iconic brands, Kmart and Target, which are beloved by millions of shoppers. The Kmart Group operates 452 stores across Australia and New Zealand, plus an impressive online offering, and employs nearly 50,000 team members. This episode of Retail Therapy delves into: Ian's journey at Kmart over the last 15 years How to prepare for leadership at a high level The top values to instil within your team How Ian balances his work responsibility with his own lifestyle Innovation at Kmart – what's next The best piece of career advice Ian has received Tune in to gain valuable insights from Ian Bailey on the retail industry, leadership, and the future of this dynamic sector. Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html   ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Join us for an inspiring episode of Retail Therapy with Mirja Viinanen, CEO and Chief Sustainability Officer at IKEA Australia. IKEA is the world's largest furniture retailer and has cemented its status in Australia as the country's most recognised Swedish homewares store, offering ready-to-assemble furniture, appliances, décor and other various goods. Mirja undoubtedly has a wealth of knowledge about the industry, leadership and sustainability so we're very excited to have her join us and share some of her insights. This episode covers: Leadership aspirations from early childhood IKEA's work in embracing sustainability and renewable energy Fostering diversity, equality, and inclusion at IKEA The essence of great leadership Mastering customer retention in 2023 Plus, learn about Mirja's all-time favourite IKEA piece! Join us for an engaging conversation that unveils the secrets of IKEA's success in Australia, its unwavering commitment to sustainability, and the key qualities that define great leadership.   Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Get ready for an exciting episode of Retail Therapy with special guest, George Tsoukalas, Managing Director at Heinemann Australia. George's impressive portfolio includes leadership positions at Nude by Nature, The Discovery Group, and L'Oréal. In this episode, we delve into the fascinating world of Heinemann, a global player in duty-free and travel retail, known for its exceptional offerings in perfumes, cosmetics, confectionery, and fashion. This episode covers: George shares Heinemann's vision to widen its scope and product range Insights into the pandemic's impact on travel retail, and the strategic initiatives implemented by Heinemann to navigate the crisis Leadership challenges faced during times of crisis and the critical qualities for effective leadership Complexities and rewards of serving a global market Heinemann's approach to catering to overseas customers Insights into effective strategies for customer retention in 2023 Tune in to this episode for these valuable insights, plus many more, as we explore the world of retail with visionary leaders. Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html   ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au   Follow us on LinkedIn, Facebook, Twitter and Instagram.

We are thrilled to present the next special guest on Retail Therapy - Tanya Deans, the President at Hanes Brands, Australasia. Tanya oversees iconic Australian brands like Bonds, Sheridan, Berlei, Champion, and more, establishing herself as a true fashion guru in the industry. Join us as we dive into Tanya's journey and gain insights into the changes she has witnessed and driven within Hanes and its respective brands throughout her decades-long career. This episode explores: The opportunities, pressures and challenges that come with leading a company like Hanes, known for its rich history Personal and business goals for the immediate future, providing a glimpse into Tanya's vision and aspirations Tanya's passion for fashion and how her love for the industry developed over time Gain inspiration from Tanya's career-defining motto or mantra and benefit from her wisdom, as she imparts valuable lessons learnt throughout her successful career Learn about the significance of sustainability to Hanes Explore the intricate process of brand acquisition and transformation Tune in to this episode and gain valuable insights from a visionary leader in the retail industry, Tanya Deans. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html   ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au   Follow us on LinkedIn, Facebook, Twitter and Instagram.

Welcome to Season 5 of Retail Therapy! In this exciting episode, we have a very special guest joining us. We are thrilled to have Jack Gance, the Co-Founder and Chairman of the Board at Chemist Warehouse, on the podcast.   Chemist Warehouse is an iconic pharmacy retail brand in Australia, boasting over 350 stores and employing more than 8,000 staff across the country. With a robust online presence, they have established themselves as a leader in the industry. Jack Gance has dedicated almost his entire career to Chemist Warehouse, serving as Chairman and playing a pivotal role in transforming the company from its humble beginnings into the market powerhouse it is today. In this episode, ARA CEO Paul Zahra sits down with Jack to delve into his inspiring journey. Get ready to uncover the fascinating story behind the start of Chemist Warehouse, as Jack shares the challenges, triumphs, and lessons he encountered along the way. As a true industry veteran, Jack will also reveal the secrets to the remarkable success of Chemist Warehouse. Tune in to this episode and gain valuable insights from one of the industry's most influential figures.   Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html   ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au   Follow us on LinkedIn, Facebook, Twitter and Instagram.

We're excited to announce the launch of Season 5 of Retail Therapy, proudly brought to you by American Express. This season, ARA CEO Paul Zahra will be chatting with a great line-up of guests from Australia's retail industry, including the leaders of some of the biggest retailers in Australia. We'll be finding out what makes them tick, what defines their leadership style and how they got to the top of their game. Our guests include: Jack Gance, Chairman Of The Board, Chemist Warehouse Mirja Viinanen, CEO & Chief Sustainability Officer, IKEA Australia Ian Bailey, Managing Director, Kmart Group Tanya Deans, President, Hanes Brands Australasia Plus many more! Thanks for listening, and we can't wait to share Season 5 with you. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html  ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au Follow us on LinkedIn, Facebook, Twitter and Instagram.