Talking Shop with Shop Owner magazine

In this episode of "Talking Shop with Shop Owner," Kyle Price, Senior Product Manager at Monroe Shocks, explains about the transition from winter to spring and the importance of suspension maintenance.Price highlights the impact of winter conditions on vehicles, emphasizing the need for drivers to care for their suspension systems. "With rising prices, vehicle owners are holding onto their cars longer, making suspension maintenance crucial. They want to make sure that their suspensions – shocks, struts, coil springs – are working the way that they should after enduring lifetime of cold and salt during winters.""We're trying to publish a lot of training and education. The Restore line is designed for the general population; the everyday driver who is looking for performance and a product that's going to keep their vehicle running, at a level that they can afford."According to Price, there are several key symptoms that bring customers into shops, including noise and ride quality. "Shop owners need to consider vehicle mileage, and have dialogue with customers about their driving habits to recommend suitable options.The suspension system is critical to the safety and the comfort of your customers' rides, and safety is always top of mind," he says. This dialogue presents an opportunity for shop owners to have a conversation with their customers to open their eyes to options that are right for their needs. Monroe's new product line, Monroe Restore, was developed to meet the needs of everyday drivers seeking performance at an affordable price.Price says different options may, in fact, be right for different drivers' needs and encourages shop owners and technicians to explore the Monroe website (www.monroe.com) for training and conversation points to guide customers. He also recommends visting the Garage Gurus (GarageGurus.tech) for expert training that can be tailored to individual shop needs.

In this episode of "Talking Shop with Shop Owner," Doug Kaufman interviews Jason Rainey, VP of NAPA AutoCare and NAPA Autotech, about the NAPA Team Tool Rebate program.Rainey explains that the program is designed to help shop owners attract and retain technicians by providing them with the tools they need to do their jobs. The program works by allowing shop owners to earn rebates on their NAPA parts purchases, which they can then use to purchase tools for their technicians. Shop owners simply buy NAPA parts and NAPA handles the rebate process in the backside, distributing funds that shops can reallocate to their team members.This program isn't just about providing tools, Rainey says, but is also about building a strong culture within the shop. "By giving technicians the tools they need, shop owners can show them that they are valued and appreciated. This can lead to increased job satisfaction and reduced turnover. When you're attracting talent, you're saying, 'because we're partners with NAPA, we're able to do this. And so it really is a rising tide raises all ships kind of thing."Rainey also discusses the NAPA Auto Care Apprentice program, which is designed to help young people enter the automotive repair industry. The program provides apprentices with the training and mentorship they need to succeed. He notes that the program has been very successful, with over 2,000 apprentices currently working in NAPA Auto Care member shops. Rainey highlights the program's competency-based approach, stating, "if they haven't mastered a skillset, they can stay there. There's not the end of the marking period. They can stay there until they're able to master that skill."Rainey explains that NAPA is committed to helping shop owners succeed, offering a variety of programs and services designed to help shop owners attract and retain technicians, improve their operations, and grow their businesses.For more information visit NAPAOnline.com.

On this episode of Talking Shop with ShopOwner, host Doug Kaufman dives into the incredible journey of Ritchie Wimmer, a man whose passion for cars transformed his life and the lives of those around him.Ritchie Wimmer wears many hats: shop owner, teacher, racer, and technician. But his story is more than just a resume—it's a testament to perseverance, adaptability and the importance of paying it forward in the automotive industry. His journey began with a childhood fascination with cars that evolved into a career shaped by life-changing moments.After building his first race car and learning the trade through hands-on experience, Wimmer faced a life-threatening accident that could have ended his career. Instead, it ignited a new purpose: teaching. Now, as an instructor at Morro Bay High School, he is combining his expertise as a shop owner with his love for education to train the next generation of automotive technicians.From organizing his high school's auto shop into a professional-grade learning environment to taking students to SEMA and connecting them with industry leaders, Ritchie Wimmer is bridging the gap between education and the automotive workforce. He's passionate about solving one of the industry's biggest challenges—the shortage of skilled technicians—by inspiring students to see the trades as a fulfilling and exciting career path.Wimmer's story isn't just about teaching; it's about creating a legacy. By sharing his knowledge and experiences, he's helping students realize their potential while addressing the critical need for future technicians in an ever-evolving industry.Whether you're a technician, educator, or industry supplier, Richie's story is a call to action: get involved, support local training programs, and inspire the next generation. Because as Richie proves, one person's passion can drive lasting change.This episode of Talking Shop with Shop Owner is presented by AAPEX, the premiere business and networking event in the automotive industry. AAPEX.20 24 was a huge success recently in Las Vegas and next year is already on the calendar – November 4–6, 2025 at the The Venetian Expo & Caesars Forum in Las Vegas. For information or to sign up to be notified when AAPEX 2025 registration opens, visit AAPEXShow.com.

America loves competition and will tune in to watch competitors battle on TV. Forget about watching washed up fighters slap at each other - you can watch REAL champions compete at the U.S. Auto Tech National Championship Driven by Yokohama  for the title of 2024 U.S. Auto Tech National Champion.In this episode of Talking Shop with ShopOwner, host Doug Kaufman, editor of ShopOwner Magazine, chats with Andy Buehler, automotive technology instructor and 2024 champion of the US AutoTech National Championship, and Kim Arnold from Intersport's Elite Trades Championship Series about the program.  They discuss the competition, which highlights the importance of skilled trades, celebrates automotive technicians, and addresses workforce shortages.Andy shares his journey in automotive technology, teaching, and competing, while Kim elaborates on the competition's structure and its impact on inspiring the next generation of technicians. Listeners also learn about the camaraderie among competitors and the significant prizes and support provided to participants.The program aims to elevate the trades' prestige and encourage more professionals and students to join. Key takeaway: The championship is not just a competition—it's a movement to champion skilled trades as vital and rewarding careers.Tune in for an inspiring conversation celebrating innovation, education, and the future of automotive technology. The competition's final round will air Friday, December 27th at 8:00 pm on CBS Sports Network. Visit USATNC.com for more information.Talking Shop with ShopOwner is presented by AAPEX.

In this episode of Talking Shop with Shop Owner, Lucas Underwood, owner of L&N Performance Auto Repair in Blowing Rock, NC, discusses the impact of Hurricane Helene on the automotive repair community in North Carolina. Lucas describes how his shop and nearby repair businesses have rallied to support their devastated communities. Local shops have cooked meals for first responders and neighbors, helped with road clearing and offered free repairs for those in need.The discussion between Doug Kaufman, ShopOwner's editorial director and Underwood highlights the strong bonds within the automotive repair industry, emphasizing how professionals come together in times of crisis. The Automotive Service and Tire Alliance of North Carolina (ASTA) set up a GoFundMe campaign to support affected shops, which quickly raised over $100,000. Additionally, organizations like WorldPac and Scanner Danner joined in, providing essential resources.Lucas and others will continue sharing this story and gathering support at the AAPEX show in Las Vegas, which serves as a central gathering for automotive professionals to connect and collaborate. This episode is a powerful reminder of the resilience and unity within the automotive repair community.For more on how to support the relief efforts, visit ASTA's website or Samaritan's Purse, a local organization involved in disaster relief.Talking Shop with ShopOwner is presented by AAPEX, the premier automotive industry networking and educational event. The 2024 AAPEX Show will be held in Las Vegas, November 5-7. AAPEXShow.comASTAUSA.orgSamaritansPurse.org

What's the best type of training? Cheap, convenient, and quick might seem to be the best answer. It costs your shop money when your techs are not repairing vehicles, right. Well consider this: training may seem expensive, but continuous training isn't a cost. It's an investment in employees to retain talent and provide high quality service in the automotive repair industry.In this episode of Talking Shop with Shop Owner Doug Kaufman highlights the significance of continuous learning for technicians, service advisors and managers. Bill Snow, VP of franchise development at RadAir Complete Car Care and Tire Centers, joins to discuss various training methods and the challenges shop owners face in keeping employees up to date with the latest industry developments. The conversation underscores that training isn't just about gaining technical knowledge; it's about fostering personal growth and strengthening relationships within the team and the industry.Talking Shop With ShopOwner is sponsored by AAPEX 2024, the premier business and networking event in the automotive industry.

According to the National Fire Protection Association, there are approximately 5,000 fires in automotive service and repair facilities each year. These fires cause an estimated $108 million dollars in direct property damage, result in about 10 civilian an 3 firefighter injuries, and often spread beyond the initial location resulting in even more damage and even deaths.The worst news? They're usually preventable.In this episode of "Talking Shop With ShopOwner," ShopOwner editor Doug Kaufman and Steve Lockwood from Mountain State Fire Protection in Mesa, AZ, discuss fire safety in automotive repair shops. They discuss the potential threats in the automotive industry, such as combustible liquids and sparks from equipment. They also mention the importance of maintaining electrical equipment and the common occurrence of fires in automotive shops. Steve recommends shop owners keep their shops clutter-free and provide employee training on fire safety. He suggests reaching out to local fire protection companies or fire departments for resources and assistance.  They also touch on the importance of sprinkler systems and the legal requirements for fire safety in shops.This episode of Talking Shop with Shop Owner is presented by AAPEX 2024, the premiere business and networking event in the automotive industry. Training is one of the key aspects of AAPEX - For more information about the huge number of onsite training sessions or to register, visit AAPEXShow.com.- On September 28, the price increases to $120. During registration, you can add individual training sessions for $150 each. For more value, choose the AAPEX Seminar Package and get five sessions of your choice for only $400 ($350 in savings).Visit Mountain State Fire Protection or your local fire department or fire protection agency to get more helpful tips.

Knowing the different personalities and dominant traits of team members helps with communication and prevents internal conflicts, says John Wade, owner of Super Eagle Auto Care in Charlotte, NC.In this episode of Talking Shop With ShopOwner, Doug Kaufman discusses the challenges of finding, hiring and implementing your next ideal team member.Flexibility and constant adjustment are necessary for successful teamwork. Finding the right employees who fit the team can be a challenge for owners.  Growing too quickly without sufficient cash flow can lead to struggles.The conversation   touches on the challenges of employee retention and finding the right fit for the team and delves into the decision-making process of when to grow a business and the risks involved. Additionally, it emphasizes the significance of effective customer communication and service advisors in driving growth. Talking Shop with ShopOwner is presented by AAPEX2024. For more information visit AAPEXShow.com.

We all know the value of training - or do we? Is it always valuable? Is it alway effective? Should it always take top priority?Naturally, you want to say yes, but experts say the RIGHT training for your team's needs is what's really crucial.Today's episode of Talking Shop with ShopOwner focuses on the challenges of training technicians and service advisors in the automotive industry. The guests, Dave Boyes and Ron Shanas from Today's Class, discuss the importance of training in a rapidly changing technological landscape and the difficulties shop owners face in finding time for training amidst busy schedules.Together, they introduce their training platform, which offers daily training sessions in three to five-minute increments, tailored to the individual's role and experience. The platform uses adaptive technology to adjust the training based on the user's knowledge and provides feedback and opportunities for deeper learning. In a free-form conversation with ShopOwner editor Doug Kaufman, the guests emphasize the importance of consistency in training and the benefits of their approach in terms of knowledge retention and engagement. They also discuss the flexibility of the platform, which can be configured to align with the shop's specific needs and services.The guests highlight the ongoing development of the platform's content and its ability to adapt to changing industry needs. They also address common concerns and fears of shop owners, such as the perception of training as a game and the return on investment. They explain how the platform addresses these concerns and provides measurable outcomes, such as improved knowledge and performance, which can be used for salary increases, hiring decisions, and overall business improvement. The guests invite listeners to visit their website (ShopSquadOnline.com) for more information, to participate in webinars or to learn more about the platform. This episode is sponsored by AAPEX 2024, the premier business and networking event in the automotive industry.  Visit AAPEXShow.com to learn more about the show, being held November 5-7 in Las Vegas.

Charles Dickens might have said it best when he began his story “A Tale of Two Cities” by saying "It was the best of times, it was the worst of times.” When you think about it, every year end review and new years forecast could be summed up exactly the same way. It's all in how you look at things. In this 2023 wrapup/2024 forecast episode of Talking Shop With ShopOwner, Doug Kaufman and Vic Tarasik discuss the state of the automotive industry at the end of the year and what to expect in the coming year.Kaufman, editor of ShopOwner magazine and Tarasik, The Shop Owner Coach agree that 2023 has been decent, with some clients experiencing record months and trending towards a record year. They also discuss the positive impact of lower gas prices and the potential for increased vehicle maintenance and repairs as a result.However, they acknowledge that things can change.The speakers touch on the importance of being prepared for potential challenges and uncertainties in the coming year, such as supply chain issues and changes in consumer behavior. They also discuss the trend of some shops considering a four-day workweek and the benefits and drawbacks associated with it.Overall, they emphasize the importance of focusing on what can be controlled within the shop and making decisions that prioritize the well-being of employees and the satisfaction of existing customers.Talking Shop with Shop Owner is sponsored by AAPEX, the premier automotive industry networking and educational event. To get more information about the 2024 AAPEX show, to be held November 5-7 in Las Vegas, visit AAPEXshow.com.

When the workday is over, the tools are put away, the computers have gone to sleep, the customers have driven away safely and the last tech has clocked out, washed up and left the parking lot, do you ever just take a minute to put your hands on your hips, look around your shop, take a deep breath and think, “Is this really all there is to life?”If so, you're probably not alone.After a tiring day of being responsible for everything – from customers' cars and their safety, employee productivity and their family's security to your own business legacy, things can get a bit overwhelming. There's a lot of stressful nights spent tossing, turning and considering what's next. Bryce Kenny understands what you're feeling. Kenny, professional driver of the Monster Jam Great Clips Mohawk Warrior monster truck, says he has been stuck in routines that were intended to bring him one level of satisfaction, only to find out that he was stuck in the wrong gear.In this episode of Talking Shop with Shop Owner, Bryce Kenny, talks about his new book called "Geared for Life." In the book, Kenny shares his personal journey and offers advice on finding the courage to chase dreams and overcome fear. He emphasizes the importance of shifting into the next gear in life and making a lasting impact on the world.Kenny believes that success is not about faking it until you make it, but rather believing in yourself and becoming the best version of yourself. He also encourages readers to look for ways to inconvenience themselves and to find meaning and purpose in their work. Kenny's book is available for purchase on various platforms, and he is passionate about helping others find their own gears and achieve success.Talking Shop with Shop Owner is sponsored by AAPEX, the premier automotive aftermarketing business and networking event. For more information about the show, visit AAPEXShow.com.

We talk a lot about the challenges facing shops these days – from technology to training to technicians, it often feels like we have more problems than solutions.In this episode of Talking Shop With ShopOwner, we endeavor to get answers to some of our questions. Doug Kaufman, editor of ShopOwner and Tomorrow's Technician, talks with Jen Maher, CEO of TechForce Foundation, a national nonprofit organization dedicated to inspiring and supporting young people to pursue careers as automotive technicians.TechForce provides scholarships, grants, and resources to help students get the education and training they need to enter the industry.Tech Force recently launched the "Grab the Wheel" campaign, which aims to reach out to 13 to 24-year-olds who may be interested in becoming automotive professionals. The campaign focuses on empowering young people to take control of their future and consider a career as a skilled technician. Tech Force also offers a community platform where industry professionals can connect and support each other and encourages industry professionals, shops, and manufacturers to get involved by volunteering, making donations or posting job opportunities. Tech Force is taking a group of students to the 2023 AAPEX Show, to expose them to the industry and show them the opportunities available. For more information on the foundation, visit TechForceFound.org Taking Shop with ShopOwner is presented by AAPEX.

Would you go for a ride in a car that has no driver? Autonomous vehicles are making news every day and they're making some automotive professionals nervous. Are they the future of ride sharing? Are we destined to become a world of passengers? Today we're talking about taking a backseat and letting technology do to driving. We're talking Shop with Shop Owner.Autonomous vehicles have been in the news a lot recently. Waymo, Google's self-driving car division has just announced success in putting completely autonomous vehicles into the field in Arizona. Yet there are still some challenges. Google says there have been cases where the test drivers in their vehicles fell asleep behind the wheel. A driverless car recently drove into wet concrete, mistaking it for a road, and studies from London have shown that self-driving cars and their cameras aren't yet perfect.In this episode of Talking Shop with Shop Owner, Doug Kaufman discusses the future of autonomous vehicles with Chris Piche, the CEO of Smarter AI. Piche explains that Smarter AI develops software platforms for AI cameras used in various applications, including driverless cars. He emphasizes that while AI cameras are not perfect, they are constantly improving and have already been used to enhance safety features in cars. Piche also discusses the challenges of data collection and processing, as well as the potential for AI cameras to detect complacent and distracted driving. He concludes by mentioning the increasing use of AI technology in commercial transportation markets.This episode of Talking Shop With ShopOwner is presented by AAPEX, the automotive industry's premier training, technical and networking gathering. The 2023 AAPEX Show will be held in Las Vegas, October 31-November 2. For information, visit AAPEXShow.com

Baseball Hall of Famer Nolan Ryan once said, "Enjoying success requires the ability to adapt. Only by being open to change will you have a true opportunity to get the most from your talent." While it's doubtful the Ryan Express was discussing the future of the automotive aftermarket, his words are just as true for us as they were for himself, as he found himself facing increasingly younger, stronger batters throughout his career.In this episode of Talking Shop with ShopOwner, the Kaufmans continue their analysis of what's to come. Doug Kaufman with Shop Owner Magazine and Derek Kaufman, managing partner at Schwartz Advisors, talk about the future of this industry, focusing on the people, the ones who work in the shops, the ones who own the shops.The common complaint is there's just no good techs out there. When the local fast food places are having trouble hiring workers, what chance do we have? What will it take to recruit, hire and retain top talent now and in the next several years?Talking Shop with ShopOnwer is sponsored by AAPEX, the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX Show to be held this year in Las Vegas, October 31-November 2, visit aapexshow.com.

Of all the changes this industry has faced over its more than a century of life, that past 40 years have been a whirlwind. We've seen typewriters transition to mainframes to laptops; we've witnessed the eventual embrace of fuel injection and anti-lock brakes; we've seen OBDII and the internet come and pagers and faxes go. Through it all, shop owners have adapted.It's fun to look back at what's changed and consider how much better off we are now – but it's scary to be on the other side of the curve, looking forward, trying to predict what's coming next over the horizon. In this episode, Doug Kaufman, editor of ShopOwner grills Derek Kaufman, managing partner at Schwartz Advisors about what we can expect in the automotive industry in the future. As it turns out, that future is both closer and more amazing than you may imagine.Talking Shop With ShopOwner is sponsored by AAPEX, the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX show, to be held this year in Las Vegas, October 31 through November 2, visit AAPEXshow.com.

For years, many automotive professionals feared the growing presence of electric vehicles because of the possibility that they meant fewer service opportunities. Since it's now becoming clear that EVs will still require much of the traditional maintenance and repair found in conventional vehicles, shops are embracing the technology.With electric vehicles, potentially accounting for 40% of total passenger car sales by 2030, the time is now to equip the people working on these vehicles for the road ahead, especially since drivers are keeping their cars on the road longer.They're not going away and shop owners and technicians will need to know how to do jobs - even traditional service and maintenance work - efficiently and safely.From training to tooling, the requirements to work on EVs are more critical than ever. Increased production and the push to adopt EVs has been a long time coming, but are the technicians who service these vehicles and keep them on the road ready for the change?In this episode of Talking Shop With ShopOwner, Doug Kaufman talks with Susan Starnes, Vice President of Emerging Markets with NAPA and Jake Sorensen, a NAPA Auto Care technician at McNeil's Autocare in Sandy and Riverton, UT, who explain why addressing the challenges before they're a problem is the best way for shops to prepare for the coming influx of electric vehicles.This episode is sponsored by AAPEX.

As a fan, the drama and excitement of sports are a great distraction from real life - something amazing might be right around the next corner, the next pitch or the next pass. Yet, as a coach or player, you know you need a great game plan to get to the next level.It's no different with your business. When you've done all you can do to help your team be successful, it's up to them to execute your X's and O's. Sometimes, a timeout will be required to get things back on track. In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with Vic Tarasik about the efforts a good coach puts in before the game starts so that mid-course corrections aren't devastating to your business. This episode of Talking Shop with ShopOwner is sponsored by AAPEX, the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX Show, to be held this year in Las Vegas, October 31st through November 2nd, visit aapexshow.com.

Hopefully we all do vehicle inspections – and hopefully, most of those are digital inspections. And, with constantly evolving advances in technology, those inspections are producing amazing images. Those pictures are telling the story your customer needs to hear in ways that words alone can't begin to explain.Whether it's between technicians, or the service advisor and customers, or technicians and the shop owner, communication is key to a successful day and a successful shop. But with increased communication hurdles is what you are saying really what's being understood? According to Rod Stewart, "every picture tells a story, don't it?"A DVI is like a three step support mechanism for, one, connecting with customers and showing them the importance of the repairs you recommend with. Two, visual proof of why it should be done. And three, showing the quality of the pair once it's done. Offering customers a log of pictures also helps them to see for themselves how the parts wear over time. This both educates your customer and also builds their trust in your shop. Likely they'll be more open to the repairs you recommend following those photos. But just having the pictures isn't the end of the story.In this episode of Talking Shop with ShopOwner, editor Doug Kaufman has a conversation with Vic Tarasik from Shop Owner Coach and Greg Buckley, from Buckley's Autocare in Wilmington, DE.The trio discuss not only why a DVI is the best way to inspect every car, but what tools are required, how they should be conducted and what you can do with the information once you've captured it.This episode of Talking Shop with Shop Owner is sponsored by AAPEX. AAPEX is the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX show, to be held this year in Las Vegas, October 31 through November 2, visit AAPEXshow.com.

There is justified concern about the future of this industry, and specifically, who's going to be around to fix vehicles when that trusted local mechanic retires his wrenches. Some fear that no one is interested or able to step into the gap. In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with Mike Wiant from the Ohio Tech Group. Mike has an innovative way of creating excitement about this industry and is on a mission to inspire the next generation of technician.This episode of Talking Shop with ShopOwner is sponsored by AAPEX, the premier automotive industry networking and educational event. To get more information about the 2023 AAPEX Show, to be held this year in Las Vegas, October 31st through November 2nd, visit aapexshow.com.

Think your job is challenging enough just working with your friends and employees? Try working with your family. Multi-generational shops are looked at in awe because a lot of times we just can't picture ourselves working with our parents or siblings or children. Family businesses can offer significant opportunities and even greater challenges.You know, far too often family businesses are looked at as nothing more than a dysfunctional dictatorship – we all do what dad says – but family businesses can be much more dynamic.Working together with your family every day can be challenging. Consider the possibility of potentially buying a shop from mom and dad or even selling it to your kids. Think about those transitional challenges on top of the challenges of running an automotive shop in general. And you have the family dynamic on top of the day-to-day challenges. Is this an easy or difficult transition? This episode of Talking Shop With ShopOwner features a conversation between third-generation shop owners Kevin and Renee Oswald, from Oswald Service in Rexburg and Idaho Falls, Idaho; veteran shop owner and mentor Vic Tarasik from Shop Owner Coach; and Doug Kaufman, editor of ShopOwner magazine.Talking Shop with Shop Owner is sponsored by AAPEX, the premier automotive industry networking and educational event. AAPEX 2023 is coming faster than you think – it'll be held in Las Vegas, October 31st through November 2nd. You can get more information by visiting AAPEXshow.com.

Do you ever have that 3 am feeling, when you suddenly wake up out of a deep sleep just knowing something is wrong? Most of the time of course, it's the little things that cause the most stress and anxiety.Oh, but don't forget the big things. We've all heard the gallows humor “What's the worst that can happen? Wait - don't respond...we all know the answer to that seemingly simple question.In this episode of Talking Shop with ShopOwner, Vic Tarasik from Shop Owner Coach and Matt Allen from Virginia Automotive in Phoenix, AZ, tell horror stories around the campfire – they say they've learned that Murphy's Law is real and they have real world experience in recognizing what can go wrong will go wrong – but they've also dealt with the nightmares and have learned how to sleep soundly at night. This interview should give you some solid business recommendations to be sure you're ready to deal with whatever horror story you face.Talking Shop with Shop Owner is sponsored by AAPEX, the premier automotive industry networking and educational event. With AAPEX 2022 in our rearview mirror, AAPEX 2023 will be coming up fast. You can get a recap of last year's show and start making plans for AAPEX 2023, being held in Las Vegas, October 31st through November 2nd by visiting AAPEXshow.com.

Have you ever had a feeling that there is a huge party going on somewhere and you haven't been invited? You're happy for everyone who got to go and you know that you'll hear all about what happened, but boy, what did you miss!?To many thousands of people, AAPEX was the biggest party of the year - call it a festival, a homecoming, a reunion - if you weren't there, you're a little bummed because of, well, FOMO.Shop Owner Editor Doug Kaufman (who wasn't there) talks with Shop Owner Coach president Vic Tarasik (who was) about the 2022 AAPEX Show. From hosting teachers on the show floor to learning about the latest software enhancements to installing lifts in Joe's Garage to eating tapas at Firefly, Vic reminds Doug that what happens in Vegas stays in Vegas, unless you learn something and take it back to the shop to help your business.This episode of Talking Shop with ShopOwner is presented by AAPEX 2022, the premier educational and networking event in the industry, held November 1st through the 3rd in Las Vegas. For information about the incredible training and informational experiences YOU missed, visit AAPEXshow.com.

Here's an all-too realistic scenario – A technician is elbow deep into a repair when he suddenly needs to access an online repair manual. Because the shop's computer is in the main office, he stops work, sets down his tools, washes his hands, walks to the office, starts to look for the TSB he needs but realizes he doesn't remember the trim level on the vehicle. He finally inputs all the right information, hits PRINT – and is met with a flashing NO PAPER message.Sound like a story you've heard before? In this episode of Talking Shop with ShopOwner, we're talking with Bryan Levenson, co founder and CEO of CTYK. He's passionate about harnessing the power of the internet – and the human voice – to make repairs faster, easier and more accurate. CYTK, the first mobile app for automotive repair, is the next leap forward in AI-powered mobile applications, CYTK's touch and voice search technology provides quick access to vehicle service and repair information to help automotive technicians do their work faster and with greater accuracy. Visit CYTK.io to learn more

When you start a new job as an employee, you're usually given time to acclimate to your new situation. You're given time to learn how to do a job the right way, how to build your skills, how to master your craft. Expectations are tempered somewhat, at least until you know your way around the shop.Counter that with being the boss. You don't have time to LEARN the job – you have to DO the job, handling every pressure imaginable at 7 am on Day One. How can you prepare for success when you're simply trying to survive as a business owner? Luckily, resources are out there to help you maintain your focus and maximize your efforts.In this episode of Talking Shop With ShopOwner, Vic Tarasik and Murray Voth , president of RPM Training, explain what a 20 Group is, why you should care and how you can "test drive" a group with no commitment during AAPEX.To learn more about or to register for the seminar, visit AAPEXShow.com.Contact Vic Tarasik at Vic@ShopOwnerCoach.com or shopownercoach.com.Contact Murray Voth at MurrayVoth@rpmtraining.net or RPMTraining.net.Contact Doug Kaufman at DKaufman@babcox.com.Review the webinar (Navigating the Rapids Ahead) mentioned in the podcast at ShopOwnerMag.com.This episode of Talking Shop with ShopOwner is being presented by AAPEX 2022, the premier educational and networking event in the industry held November 1st through the 3rd in Las Vegas. AAPEX will provide incredible training and informational experiences. Visit AAPEXshow.com to learn more.

No one should be surprised by the news that there's a shortage of technicians coming into or staying in this industry, but the revelation for many people is that this isn't just a dead-end career.In this episode of Talking Shop with ShopOwner, Mike Pressendo explains that TechForce Foundation's mission is to help the public and future technicians understand this is a high tech career path now. "It's not just wrenching. It's aviation, it's automotive, it's motorcycle, it's marine, it's heavy equipment. If it moves, we're looking to support them. And it's a lucrative career path," he says.This episode of Talking Shop with Shop Owner is sponsored by AAPEX 2022. AAPEX is the premier automotive industry networking and educational event. It will be held this year in Las Vegas, November 1st through the 3rd. Get more information by visiting AAPEXshow.com.

The definition of insanity is doing the same thing over and over hoping for a different result. In today's economy, that's also a recipe for disaster.In this episode of Talking Shop with ShopOwner, David Rogers tells Doug Kaufman that every instinct he had when he was a new shop operator would have led him down that path to insanity by relying on his habits and the patterns he was comfortable with. Realizing that wasn't going to cut the mustard for his family or his shop's owner, he knew that change was necessary.David Rogers, COO of Keller Brothers in Littleton, Colorado, has consistently set sales and profit records for 25 years since he took over management of the shop. And for over 20 years, as founder and president of Auto Profit Masters and Shop4D, he's been helping thousands of other shop owners to do the same."Sitting still in today's business, economic and cultural environment will only benefit competitors who want to take you market," Rogers explains. "Change is the new normal."Rogers talks about how to make your shop the first choice for customers and employees, and references an article he wrote in the August 2022 issue of ShopOwner magazine. Visit https://www.shopownermag.com/reprogramming-your-internal-computerFor more information, contact David Rogers at david@shop4d.com.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business educational and networking event in the automotive industry. For information about this year's show, to be held November 1st through 3rd in Las Vegas, visit AAPEX Show.com.

Perceptions of the industry have changed over the past 35 years. The grease monkey has given way to the technician and thanks to the effort of a lot of people in this industry, being in the automotive repair business is seen in a better light by many people. Of course, we still face resistance from some influential players.Luckily, there are dedicated trainers out there to remind us that education has ALWAYS been important in this industry and much of what we think is cutting edge technology has been around a lot longer than we might remember. What has changed is the speed and the increased need for up to date training, not only for technicians but also for service advisors and shop owners.In this episode of Talking Shop with ShopOwner, Doug Kaufman speaks with Duane "Doc" Watson, technical trainer at Bosch, about his history as an educator, the challenges he has faced and the opportunities he sees.To contact Doc, email Duane.Watson@us.bosch.com. To email Doug, it's dkaufman@babcox.com.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business educational and networking event in the automotive industry. For information about this year's show, to be held November 1st through 3rd in Las Vegas, visit AAPEX Show.com.

If you've tried to travel this summer, you may have come to one conclusion: the friendly skies seem decidedly angry. Luckily, the open road beckons, and though driving brings about its own challenges these days, there's nothing like a little bit of windshield time to put your mind at ease. If, that is,you and your car are prepared for your journey. Before a long road trip, your customers count on you to do what's necessary to get their cars ready to handle whatever the Eisenhower Interstate System, the Lincoln Highway (Route 30 and others) or the iconicMother Road (Route 66) can dish out. If they don't a lot of prayer may be involved.Joe Keene, Automotive Content Video Producer, and potentially certifiable lunatic at Babcox Media, is doing a little praying and a lot of preparation by calling on automotive aftermarket partners to help him turn his 1989 Cadillac Brougham from a dead pile of rusty fenders into a safe, reliable land yacht capable to hauling him 2500 down Route 66 on his way to the 2022 AAPEX Show. Joe sits down with ShopOwner Editorial Director Doug Kaufman to talk about his plans, preparations and partnerships.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business educational and networking event in the automotive industry. For information about this year's show, to be held November 1st through 3rd in Las Vegas, visit AAPEX Show.com.

A man with dreams, it's said, needs a woman with vision. Her perspective, faith and support will change his reality.In this episode, of Talking Shop with ShopOwner, Doug Kaufman speaks with Holly Weller, part of the husband-and-wife team that owns and operates Auto Fix, an Auto Value Confidence Plus Certified Service Center in Henning, MN. This shop is featured on the cover of the June issue of Shop Owner magazine and you can read all about Jeff and Holly's spectacular growth in a very rural area of Central Minnesota by visiting ShopOwnerMag.com.During a preliminary interview, Jeff made one thing abundantly clear – he couldn't have gotten where he is today without the help, support and guidance of his wife. He told me that Holly is the one who gets everything done right. Of course, it's not a unique story - thanks and congratulations to ALL of the unsung heroes of today's automotive repair facilities!This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business educational and networking event in the automotive industry. For information about this year's show, to be held November 1st through 3rd in Las Vegas, visit AAPEX Show.com.

The technician shortage is nothing new - it's been a trending topic in the automotive industry for decades. According to experts, demand for technicians has nearly doubled in the past year and is expected to continue to skyrocket over the next few years. With a potential shortage of nearly 650,000 technicians by 2024, the question continues: where will we get the next generation of automotive professionals?In this episode of Talking Shop with ShopOwner, ShopOwner editor Doug Kaufman speaks with Jack Stow, instructor at CTEC Automotive of North Kansas City Schools, Kansas City, MO about the expectations he has for his students, expectations his students have of the industry for which they're studying and expectations the industry have for the future. NKC's CTEC program was named the 2020-2021 Tomorrow's Tech's School of the Year, and Stow explains how important a passion for knowledge remains for his proteges.This episode is presented by AAPEX, the premier business educational, and networking event in the automotive industry.

They may seem like a foreign language to much of the population but terms like ADAS, VVT and R1234YF are more than just a secret code - they are terms that today's shop owners must know to be relevant to their customers.Vehicle technology continues to change and keeping up means continued adaptation. How can you know it all? In this episode of Talking Shop with ShopOwner, ShopOwner editor Doug Kaufman speaks with Vic Tarasik from Shop Owner Coach, and AJ Nealey from Nealey Auto Service in Edgewater, MD, about what new technology is on the horizon, how shops like his will adapt to repair vehicles featuring that technology and why, through it all, the challenges are worth it.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business, educational and networking event in the industry. For more information about this year's show, being held in Las Vegas November 1-3, visit AAPEXShow.com

The automotive industry is flying high right now, but we all recognize that we could hit turbulence from time to time. If there are storm clouds over the horizon, are you prepared, not panicked?In this episode of Talking Shop with ShopOwner, ShopOwner editor Doug Kaufman and Vic Tarasik, from Shop Owner Coach provide a safety briefing designed to help businesses recognize the areas in which they're strong - and areas that could use a little more preparation.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business, educational and networking event in the industry. For more information about this year's show, being held in Las Vegas November 1-3, visit AAPEXShow.com.

Canadian author, Margaret Trudeau said, "We can choose to wake up and grumble all day and be bitter and angry and judge others and find satisfaction in others doing bad instead of good. Or we can wake up with optimism and love and say, just what is this beautiful day going to bring me?" Is that something you can strive for and still be successful? Satisfaction is kind of a difficult thing to put your finger on. Can you be satisfied and successful? We've been told that being satisfied is just one more step or we've been told that you should never be satisfied, always strive for the next step. This episode of Talking Shop with Shop Owner features a conversation between Doug Kaufman and Eddie Lawrence, owner of MTR, Mobile Transport Repair in Colorado Springs, CO, who literally got a second chance at making his life mean something to himself.This episode is sponsored by AAPEX, the premier business educational and networking event in the automotive industry. Visit AAPEXShow.com for more information.

What could a jazz musician and former navy signalman possibly say to motivate the automotive industry? As it turns out, plenty. According to Frank Leutz, owner of Desert Car Car in Chandler, AZ and host of the popular WrenchNation podcast, the ability to face each day's challenges starts by accepting the opportunities each day presents. In this episode of Talking Shop with ShopOwner, Frank retraces his path from Washington Hts., NY to the Valley of the Sun. "At the end of the day, we're going to have ups and downs, but if we can step back and show up and treat every day like a new day, which requires courage, that's what counts," he says.This episode of Talking Shop with ShopOwner is brought to you by AAPEX, the premier business, educational and networking event in the industry. For more information about this year's show, being held in Las Vegas November 1-3, visit AAPEX Show.com

Profits are up and business is booming - it's all great news, right? Well, on the one hand yes, it's likely you're busier than ever - on the other, are you able to keep up?The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn't changed is the importance of customer service.In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with Laura Tierney from ARS Loaner.com and ShopLoaner.com about the "Perfect Storm" facing our industry today.This episode is sponsored by ARS Loaner.com and ShopLoaner.com.

The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the industry in Las Vegas. By all accounts, AAPEX 2021 exceeded the expectations of exhibitors and attendees. Business was booming, training was exception and, of course, the food was outstanding. Vic Tarasik, one of the architects of Joe's Garage, talks with ShopOwner editor Doug Kaufman about the bright spots we saw this year and the even brighter expectations for 2022.

Everyone talks about the technician shortage but does anyone do anything about it? Well, yes. From educators to manufacturers to shop owners to industry advocates, people have been working for decades to promote the automotive industry as an attractive and profitable career option. Unfortunately, the shortage tsunami is real and has real implications for the independent repair market.Jennifer Maher, CEO and Executive Director of TechForce Foundation, explains the resources that are available to help potential repair technicians transition into this industry and how we can work together to solve the shortage one tech at a time.

If you're a shop owner you've heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you've heard from your customers that it's far too high! Who do you believe? As long as you're competitive to the shop down the street, there's not much more you need to know, right?Knowing your numbers will make your shop more profitable, more competitive and more attractive - and doesn't have to be any additional burden to your customer base. You've worked too hard to build your shop – don't give it away because of outdated perceptions of how important an accurate labor rate is or because of uncertainty of how to set yours.Doug Kaufman from ShopOwner magazine interviews Vic Tarasik from Shop Owner Coach. Talking Shop with ShopOwner is presented by AAPEX 2021, the premiere automotive business, networking and educational event in the industry. AAPEX will be held in person Nov 2-4 in Las Vegas. For more information about the show or to register for the event visit AAPEXSHOW.com.

There are only two ways a manager can impact an employee's output,” said Andy Grove, who was CEO of Intel. “Motivation and Training. If you're not training, you're only doing half your job.” Talking Shop With Shop Owner - sponsored by AAPEX 2021 - is here to help you do the WHOLE job.With all of the technological changes in the shop and under the hood, not to mention the changes in marketing, communication and business management, how important is training to today's shop owner? Doug Kaufman asks Vic Tarasik what's needed, what's available and what's next.

The global microchip shortage has the power to disrupt nearly every consumer purchase, from computers to TVs to refrigerators. But the automotive industry may be the most visible victim of the chip shortage. Drive by any new car lot and you'll see that supply just hasn't been able to keep up with demand. ShopOwner editor Doug Kaufman and Laura Tierney from ShopLoaner.com discuss reasons for the chip shortage, implications to the world and why the automotive aftermarket has significant opportunity for success over the next two years.

Hey, what's new? Ask that question these days any you're likely to get a wide assortment of answers. Business continues to change at a dizzying pace – from technology in the car to technology in the shop. It may be no surprise that some shop owners and service advisors find it difficult to keep up. Bob Greenwood, president and CEO of Automotive Aftermarket E-Learning Center has made a career out of doing just that. With more than 40 years of business management experience in the aftermarket and nearly 20 years running his own consulting and accounting firm, Bob talks with Doug Kaufman, editor of ShopOwner, about what it takes to help businesses thrive in today's aftermarket. This episode is presented by AAPEX 2021 and was recorded in August of 2021. ShopOwner extends its sympathies to Bob's family and the staff at Automotive Aftermarket E-Learning Centre Ltd. on Bob's untimely passing.

From advanced technology under the hood to robotic devices keeping us between the lines, today's cars are definitely NOT your grandfather's Oldsmobile. And with all of the changes affecting business, this is probably not his independent repair shop either. Independent repair facilities deal with cutting edge technology and vehicle systems every day – but many of them are still running their business the old fashioned way. ShopOwner editor Doug Kaufman and fourth-generation small business owner Tom Shay discuss what shops need to do to make tomorrow's shop successful.