Podcasts about caesars forum

This week on Tech Chef, host Skip Kimpel dives into a post-MURTEC 2025 recap with first-time guest and hospitality tech veteran Tom Seeker. Fresh off the show floor, they discuss everything from shifting conference venues to the biggest tech themes making waves in the restaurant and hospitality space.Tom brings the dual perspective of a vendor and operator, offering sharp insights on what made this year's event stand out. The conversation centers on how data has become the true king, replacing cash as the core currency of innovation, and how restaurants must own and control their data to stay competitive.From the evolving role of AI and VR in training and operations to conversations around legacy tech, security, and personalization, this episode is packed with strategic takeaways for operators, tech providers, and hospitality pros alike.Takeaways:Data is the New Currency: The dominant theme of MURTEC 2025 was clear—data is king. Operators need to prioritize data ownership, clean pipelines, and interoperability between systems to future-proof their businesses.AI is Just a Tool: The buzz around AI has matured. It's no longer seen as a silver bullet, but rather as a data enhancement tool, helping restaurants normalize, visualize, and act on information more effectively.Training is Going Virtual: With limited resources and expanding footprints, operators are increasingly turning to virtual and extended reality (XR) solutions to meet employees where they are. VR-based onboarding and training are on the rise, driven by both need and innovation.Legacy Tech Still a Major Pain Point: Many brands remain handcuffed by outdated systems. There's a growing push to modernize the tech stack while ensuring data continuity and seamless integration with modern tools.Security Still Matters (Even If It's Not Trendy): While AI dominated past headlines, cybersecurity remains mission-critical. Large restaurant brands continue to be high-profile targets, making awareness and proactive defense essential.The Guest Experience is Assumed, but the Employee Experience is Rising: Guest experience is now table stakes. The bigger surprise? A growing emphasis on employee-facing tech—tools that empower teams, improve shift management, and optimize training.MURTEC Venue Shift & Community Vibes: While there was skepticism about the move from Paris Las Vegas to Caesars Forum, Tom praises the new setup, calling it a “family reunion” with great energy and flow. Still, the familiar charm of Paris has its fans.RTN Standards & Collaboration: The Restaurant Technology Network (RTN) is playing a vital role in shaping the future. From RFP standards to possible mentorship programs and showroom tours, there's a strong push for industry-wide collaboration.How To Contact MeWebsitehttps://SkipKimpel.com (all archived shows and show notes will be posted here)https://magicgate.comInstagram:https://instagram.com/skipkimpelhttps://www.instagram.com/magicgatetech/X (Twitter):

On this episode of Talking Shop with ShopOwner, host Doug Kaufman dives into the incredible journey of Ritchie Wimmer, a man whose passion for cars transformed his life and the lives of those around him.Ritchie Wimmer wears many hats: shop owner, teacher, racer, and technician. But his story is more than just a resume—it's a testament to perseverance, adaptability and the importance of paying it forward in the automotive industry. His journey began with a childhood fascination with cars that evolved into a career shaped by life-changing moments.After building his first race car and learning the trade through hands-on experience, Wimmer faced a life-threatening accident that could have ended his career. Instead, it ignited a new purpose: teaching. Now, as an instructor at Morro Bay High School, he is combining his expertise as a shop owner with his love for education to train the next generation of automotive technicians.From organizing his high school's auto shop into a professional-grade learning environment to taking students to SEMA and connecting them with industry leaders, Ritchie Wimmer is bridging the gap between education and the automotive workforce. He's passionate about solving one of the industry's biggest challenges—the shortage of skilled technicians—by inspiring students to see the trades as a fulfilling and exciting career path.Wimmer's story isn't just about teaching; it's about creating a legacy. By sharing his knowledge and experiences, he's helping students realize their potential while addressing the critical need for future technicians in an ever-evolving industry.Whether you're a technician, educator, or industry supplier, Richie's story is a call to action: get involved, support local training programs, and inspire the next generation. Because as Richie proves, one person's passion can drive lasting change.This episode of Talking Shop with Shop Owner is presented by AAPEX, the premiere business and networking event in the automotive industry. AAPEX.20 24 was a huge success recently in Las Vegas and next year is already on the calendar – November 4–6, 2025 at the The Venetian Expo & Caesars Forum in Las Vegas. For information or to sign up to be notified when AAPEX 2025 registration opens, visit AAPEXShow.com.

Doug Stuart welcomes a distinguished guest, Mark Skousen, renowned investment expert, economist, university professor, author, and founder of FreedomFest. Skousen shares insights into his journey towards libertarianism, shaped by his upbringing in a conservative Democratic and Mormon family, and underscores the significance of individual liberty and maximum choice in both personal and business spheres, inspired by Adam Smith's principles.Skousen provides an in-depth look into the origins and evolution of FreedomFest, conceived during his tenure as president and CEO of the Foundation for Economic Education (FEE) in 2001. Despite fundraising challenges that curtailed his time at FEE, Skousen's vision of an annual gathering of freedom enthusiasts persisted, culminating in the creation of FreedomFest in 2007. This vibrant event, held annually in Las Vegas, offers attendees an eclectic mix of entertainment, keynote speeches, breakout sessions, networking opportunities, media coverage, and lively debates.Drawing notable figures from various fields, FreedomFest boasts a diverse lineup of speakers, including celebrities like William Shatner and George Foreman, and this year expects appearances from Rob Schneider and Ice T. The event also features full presidential debates and a focus on pressing topics such as bitcoin. Skousen highlights the upcoming event's theme, "Brave New World," aimed at addressing current global issues with an optimistic perspective, and mentions key speakers like Javier Millay, Steven Pinker, and Lord Matt Ridley.This July, LCI will be joining thousands of passionate defenders of liberty in Las Vegas for FreedomFest, “the world's largest gathering of free minds.” Just like last year and the years before that, it will be a rewarding four-day conference like no other, with big debates, world-class speakers, film/music/comedy/arts festivals, social events, the “Tradeshow for Liberty” exhibit hall, and so much more.LCI will be there with hundreds of other premier speakers and top-level experts in a wide range of topics. Don't miss yours truly, along with Javier Milei, Ice-T, Kennedy, Steven Pinker, Emily Compagno, Steve Forbes, Justin Amash, and many others.New signups save $50 off the current “Attendee” rate! Use our special code: CHRISTIAN50Learn more about what's included in your conference pass, who you'll meet, and the life-changing experience you'll have at FreedomFest Vegas: “Brave New World?” July 10-13, 2024 at CAESARS FORUM conference center.Register now with our code: CHRISTIAN50!FreedomFest is for the independent mind and spirit who chooses to be alive. We detest authoritarianism in all of its forms and seek unequivocal liberty for all. We believe in the pursuit of knowledge, diversity of ideas, human flourishing for all, fraternity with all, toleration for those we disagree with, and aspire for a life well and fully lived, a life of meaning and purpose in the service of goals, ends, and values worth serving. FreedomFest, at its core, is the embodiment of the Liberty Lifestyle. Audio Production by Podsworth Media - https://podsworth.com ★ Support this podcast ★

On this edition of THE COCKTAIL GURU PODCAST, live from Libertine Social at Mandalay Bay on the Las Vegas Strip, Jonathan Pogash talks the look of life from behind the stick with Chris Leavitt—bartender, social media sensation, and creator of Not Just a Bartender. Plus, from just around the corner at Caesars Forum, we talk the look of cocktails with Natalie Migliarini—creator of Beautiful Booze and a competitor who left a memorable mark on popular Netflix series Drink Masters. All brought to you by Lustau Vermut Dry, an exceptional, Manzanilla sherry-based Spanish vermouth featured in this episode's Tipple Time segment. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thecocktailgurupodcast/message

Welcome to 2nd Amendment Radio & the Great Outdoors with Marc Cox & Bo Matthews - as always produced by Carl Middleman (Pew Pew)! Phil Balsamo from the Range is LIVE from Shot Show in Vegas https://shotshow.org/ SHOT stands for Shooting, Hunting and Outdoor Trade. The SHOT Show is owned and sponsored by NSSF, The Firearm Industry Trade Association. The 2024 SHOT Show ran Tuesday, January 23, through Friday, January 26, at The Venetian Expo and Caesars Forum, Las Vegas, Nevada.

Welcome to 2nd Amendment Radio & the Great Outdoors with Marc Cox & Bo Matthews - as always produced by Carl Middleman (Pew Pew)! First, the boys talk about the situation with SCOTUS and the #2A. Then, the boys talk to Dick Stephens to talk about the St. Louis Golf Expo: Feb. 2nd - 4th at the St. Charles Convention Center. More info at https://www.stlouisgolfexpo.com/  Finally, Phil Balsamo from the Range is LIVE from Shot Show in Vegas https://shotshow.org/ SHOT stands for Shooting, Hunting and Outdoor Trade. The SHOT Show is owned and sponsored by NSSF, The Firearm Industry Trade Association. The 2024 SHOT Show runs Tuesday, January 23, through Friday, January 26, at The Venetian Expo and Caesars Forum, Las Vegas, Nevada.

Brian Sullivan, CEO of Indoor Ag-Con fills us in on details of their upcoming Indoor Ag-Con, the premier trade show and conference dedicated to vertical farming, greenhouse, and controlled environment agriculture. Returning to Caesars Forum in Las Vegas on March 11-12 for its 11th annual event  For the first time, Indoor Ag-Con introduces a dedicated Cannabis Conference track for cultivators. Sullivan provides a sneak peek into the exciting sessions lined up, covering topics such as the evolving cannabis landscape, vertical racking systems for efficiency, MSO evolution, terpene excellence, and integrating cannabis cultivation with traditional horticulture.The conference agenda places a significant focus on Controlled Environmental Agriculture (CEA), reflecting the evolving landscape of crops grown indoors. Sullivan discusses how agricultural technology advancements and the growing demand for local food are driving this evolution across North AmericaAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Pam Simon and Joe Lynch discuss Manifest 2024. Pam is the EVP and Conference Chair at Manifest: The Future of Supply Chain & Logistics which will be held February 5th - 7th, 2024, at Caesars Forum, Las Vegas. About Pam Simon Pam Simon is a successful entrepreneur and business connector with more than 15 years of experience in event production, content creation, experiential marketing and angel investing.  In 2019 Connectiv acquired her Future of Event series from Lab Ventures. She is the EVP & Conference Chair of Manifest a global logistics tech show bringing investors, leaders and innovators from around the world together. While a Partner at Lab Ventures Pam produced three major vertical technology summits ~ Future of Travel Tech, Future of Real Estate Tech and Future of Logistics Tech that bring new and emerging business to Miami.  With her vast executive network and her ability to span many different worlds, she specializes in linking finance professionals with entrepreneurs to create lucrative new business opportunities. While living in Brazil she founded LATAM Founders Network (LFN), the largest private network of CEO's, Founders and Investors focused on the technology sector in Latin America. In 2014, Pam launched the LATAM Founders Awards, now known as the ‘Oscars for Technology in Latin America' an event that recognizes the most disruptive and innovative companies in the region. Pam is a George Washington University Graduate and an angel investor.  She and her husband, Daniel Simon, have an 4 year old son, Hayden Storm Simon. About Manifest: The Future of Logistics The world of logistics is changing faster than ever. Technology advances plus rapidly changing consumer behavior has already dramatically changed how business gets done. Manifest will provide a focused look at what's to come across the spectrum of LogisticsTech and which companies and technologies are transforming the way goods circumnavigate the globe. Manifest will help you forge new relationships, new alliances, and foster new strategies that help move your business forward and avoid falling into the traditional mindset. Key Takeaways: Manifest 2024 Manifest, The Future of Supply Chain & Logistics will be held February 5th - 7th, 2024, at Caesars Forum, Las Vegas Showcase of leading innovations in supply chain and logistics technologies. Covers the entire supply chain spectrum, from transportation to data analytics. Features cutting-edge technologies like AI, blockchain, and robotics. Fosters collaboration and networking between industry professionals. Addresses global challenges like sustainability and workforce development. Inspires innovation and drives progress in the supply chain industry. A must-attend event for anyone involved in the supply chain and logistics ecosystem. Manifest is the premiere gathering that unites the entire eco-system of Fortune 500 global supply chain executives, logistics service providers, innovators and investors at the forefront of logistics tech and end-to-end supply chain.  Learn More About Manifest 2024  Pam Simon | LinkedIn Manifest: The future of Supply Chain & Logistics | LinkedIn Manifest: The Future of Supply Chain & Logistics Key Takeaways from Manifest with Pam Simon End to End Supply Chain Disruption with Pam Simon Check out the full agenda details & SAVE $200 on the current registration rate ($600 off the on-site rate!) The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

In this special episode at Supply Chain Partners TV & Podcast, we are joined by Katie Date, the Senior Vice President, Industry Relations & Strategic Initiatives, of Manifest. Dr Sharyn Grant, Founder of Supply Chain Partners, and Katie discuss the event Manifest Vegas 2024: The Future of Supply Chain & Logistics, an International Showcase Connecting Global Supply Chains. Supply Chain Partners is a proud official partner of Manifest. ABOUT MANIFEST:Manifest Vegas 2024 brings together the most comprehensive ecosystem of those innovating and transforming end-to-end supply chain and logistics. Manifest Vegas takes place on February 5th – 7th, 2024 at Caesars Forum, Las Vegas, USA. The unique combination of a global audience with an all-star line-up of speakers, exhibitors and networking makes Manifest an experience no one will want to miss. Manifest Vegas 2024 is the largest global supply chain and logistics technology event in the world. It is an exciting event with a massive agenda, an incredible line up of speakers, and exhibitors covering the entire end-to-end supply chain. Manifest is a valued Event Member of Supply Chain Partners:https://www.supplychainpartners.co/nevada/las-vegas/members/manifestCompetition: Supply Chain Partners Members may enter the draw to win a complimentary pass to Manifest Vegas 2024 valued at US$2395 by emailing Supply Chain Partners Founder Dr Sharyn Grant at sharyn@supplychainpartners.co, stating that you are available and can commit to attending and funding your trip to Manifest Vegas 2024. Competition closes Friday 5 January 2024 AEDT. IN THIS EPISODE:In this special episode, we discuss what Manifest is all about and when and where is it being held. Katie explains who should attend, which companies are attending, and the number of people expected to attend. We discuss how the massive Manifest Agenda is organised, the topics being addressed, the number of speakers and the speakers presenting. Katie shares what can we expect to see at the Exhibition, the number of exhibitors, engaging activities in the Expo Hall, and the types of cutting-edge technology and innovations we can expect to see at Manifest. Key highlights:0:39 minutes: Introduction1:18 minutes: What Manifest is all about and when and where is it being held.1:49 minutes: Who should attend, which companies are attending, and the number of people expected.3:12 minutes: How the massive Agenda is organised, and the topics being addressed.4:43 minutes: The number of speakers and the speakers presenting.5:30 minutes: What we can expect to see at the Exhibition and the number of exhibitors.6:16 minutes: Engaging activities in the Expo Hall and networking opportunities.8:13 minutes: The types of cutting-edge technology and innovations we can expect to see at Manifest. Watch or listen now for the whole story. Register now for Manifest Vegas 2024, the premiere gathering that unites the entire eco-system of Fortune 500 global supply chain executives, logistics service providers, innovators and investors at the forefront of logistics tech and end-to-end supply chain. Experience unprecedented access to the people and technologies changing the way the world moves. Register Now for Manifest Vegas 2024 with your special Supply Chain Partners price:https://partner.manife.st/supplychainpartners  ___________________Supply Chain Partners is a multi-award winning global business and supply chain marketplace and professional community.https://www.supplychainpartners.coWe help the global business world to Discover, Connect and Collaborate, and build Industry Ecosystems using our valued Expert Members to improve and transform all Digital, Physical, People and Process aspects of your business and supply chain.Join our Expert Membership to promote your business, reach your target audience and develop your team:https://www.supplychainpartners.co/expert-membership Join our free Individual Membership to stay connected, informed and accelerate your business, supply chain & professional goals:https://www.supplychainpartners.co/individual-membership Learn more: https://www.supplychainpartners.co/join Your Supply Chain Partners membership provides you and your team with access to experts, innovative solutions, exclusive resources, member offers and Supply Chain Partners Online Events to accelerate your business, supply chain and professional goals.

Becky Ploeger, Hilton as the Head of Hilton Reservations and Customer CareKey Takeaways: Becky Ploeger's career took an unexpected turn, leading her to the contact center industry, which became her true passion. Agility, technology, people skills, and analytics are crucial in the contact center industry. Listening to customers and embracing proactivity are key to providing better experiences. AI can enhance teams' effectiveness while requiring human oversight to ensure genuine experiences. Becky actively participates in the CCW community to stay ahead of industry trends and shape the future of customer service. Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Key Takeaways: Effectively leveraging CEC channels is essential for creating a powerful omnichannel strategy and enhancing the entire customer journey. Analytics plays a crucial role in driving decision-making and optimizing customer experience initiatives. Understanding customer intent is vital for prioritizing the customer experience and aligning business strategies with customer needs and expectations. Businesses should continuously adapt their strategies to evolving customer behaviors and preferences by leveraging technology and utilizing tools for learning. Translating customer insights into actionable improvements is key to refining offerings and delivering exceptional customer experiences. Prioritizing and supporting frontline employees is essential as they serve as the face of the brand and have direct interactions with customers. Technological advancements and analytics can significantly improve understanding and meeting customer expectations, as demonstrated by success stories at Marriott International. Marriott's unique approach of achieving 0% containment and working backward with technology brings benefits to the customer experience. Kacey Tolua's induction into the CCW Hall of Fame is a well-deserved recognition, highlighting her contributions to the customer experience industry Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox AutomotiveKey Takeaways: Establishing a strong foundation is crucial for scaling success. Identify core capabilities, processes, and tools that support your organization's growth goals. Striking the right balance between people, processes, and tools is an art. Understand the strengths of your workforce, automate tasks where possible, and select tools that enhance your processes. Automation plays a vital role in achieving scalability. Automate repetitive tasks to improve productivity, reduce errors, and ensure consistent outcomes. Embrace adaptability and continuous learning. The business landscape is constantly changing, and organizations must be agile to respond to market dynamics, customer needs, and technological advancements. Scaling is an ongoing process. Continuously evaluate, optimize, and adapt your strategies to fuel long-term growth and maintain consistency in operations. By applying these key takeaways, organizations can navigate the complexities of scaling and position themselves for sustainable growth and success in a rapidly evolving business environment.Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. Success in customer experience is defined by creating meaningful and memorable interactions that exceed customer expectations, build trust, and leave a lasting positive impression. When facing challenges in a CX leadership role, it's important to assess the situation, understand existing processes and culture, and identify quick wins to demonstrate the value of CX and gain support from leadership. The first step for CX leaders is to listen—to customers, team members, and other stakeholders—so they can understand pain points and needs and develop a customer-centric strategy. Trust is crucial in customer experience because it forms the foundation of a successful strategy. Building trust with customers creates loyalty, enhances satisfaction, and leads to long-term relationships. Customer experience plays a role in different business stages—launch, grow, expand, mature, and potential decline. CX should adapt and evolve to meet the changing needs and expectations of customers at each stage. Driving the customer experience initiative forward to meet business objectives requires aligning CX goals with broader business goals, focusing on key metrics, and effectively communicating the impact of CX on the bottom line. When things don't go as planned in CX, it's important to be agile, adaptable, and responsive. Addressing complaints, learning from mistakes, and continuously improving are key to maintaining a positive customer experience. The influence of books and people in customer service or experience can vary. It's essential to stay updated on the latest trends, industry insights, and best practices to continually enhance CX strategies. To all customer service professionals, remember that every interaction is an opportunity to create a positive experience. Empathy, active listening, and a customer-first mindset are critical in delivering exceptional service and building lasting relationships. Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Here are the key takeaways: Unique Approach: Nationwide takes a unique approach to tackle technology problems by empowering entry-level talent. They provide team members with a pathway to successful careers beyond the contact center, allowing them to make a significant impact across various departments within the organization. Talent Retention: Nationwide prioritizes the growth and career development of talented individuals. They recognize the potential of smart and capable individuals who may not have advanced past the initial interview stage for specific roles. Retaining and nurturing this talent is one of their top priorities. Addressing Concerns: Nationwide addresses concerns related to costs, new technology implementation, and project management. They have strategies in place to ensure the growth and success of their talented team members. Customer Service Experience: Customer service experience is highly valued at Nationwide. Spending time in customer service roles provides individuals with a deeper understanding of business dynamics. It equips them with valuable skills that can be carried into any field. Learning from Industry Leaders: Nationwide explores innovative approaches to enhance the customer experience. They draw insights from industry leaders such as the Ritz Carlton and invest in training sessions on topics like forgiveness, gratitude, and emotional intelligence through partnerships with companies like Positive Foundry. Fostering Team Growth and Development: Nationwide employs various approaches to nurture the growth and development of their team. They engage in activities like shadowing, gimbal walks, and one-on-one sessions to connect with team members on both group and individual levels. Strong leadership support and resource investment play a significant role in enabling team members to prioritize growth and development. Building a Positive Work Environment: Nationwide emphasizes the benefits of bringing in new talent, effective communication through multiple channels, and demonstrating care and approachability as leaders. These elements contribute to a positive and engaging work environment where ideas flourish. By implementing these strategies, Nationwide aims to solve technology problems while empowering entry-level talent, fostering growth, and creating a supportive work culture.Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks.As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for the Green Apron Alliance, a global nonprofit organization for Starbucks alumni. As a fellow runner, how does distance running align with Customer Service? Similar to distance running, it is all about playing the long game. From your time in Customer Service, how important was it to focus both tactfully and strategically? In running, there are times when things don't go as planned. What do you do next? How important is personal development for you? What does it mean to be a servant leader? Are you born with it or can you grow into one? What does community mean to you? Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

In this engaging podcast episode, join host Nick Glimsdahl as he sits down with Shantanu Das, the GM and Head of Global Frontline Customer Experience at Wayfair. Discover the secrets behind Wayfair's remarkable journey in delivering exceptional customer experiences and unlocking the true power of customer satisfaction.Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Vegas, Nevada. 25 Years of Shaping Customer Excellence, this year's event returns to Caesars Forum from June 19-22, 2023. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). Use the code CCWLV_P1N for 20% off all end user passes.Episode Highlights:Understanding the Significance of Customer Happiness and Loyalty:Explore why customer happiness and loyalty are pivotal to business success, emphasizing the customer-centric approach that drives Wayfair's operations.Analyzing Customer Data for Meaningful Improvements:Gain insights into the importance of analyzing both explicit feedback and implicit signals to truly understand customer happiness. Learn how connecting the dots between what customers say and what they don't say can drive actionable improvements.Leveraging Net Promoter Score (NPS) to Measure Customer Happiness:Discover how Wayfair utilizes Net Promoter Score (NPS) as a leading indicator of customer happiness. Learn about their approach to breaking down the customer journey into various components, enabling measurement and improvement of customer satisfaction.The Evolving Power of Analytics in Customer Experience:Understand the significant role that analytics plays in linking different aspects of the customer journey. Discover the importance of breaking down data silos within organizations and using data-driven insights to enhance the customer experience.Architecting Data Systems for Holistic Customer Insights:Dive into Wayfair's focus on architecting source data systems to facilitate the flow of data across different domains like supply chain, customer service, and marketing. Uncover how this holistic view of the customer experience enables meaningful actions based on data insights.Aligning Actionable Insights with Business Objectives:Explore Wayfair's approach to aligning actionable insights with overarching business objectives, ensuring meaningful results. Discover the single-thread owner structure employed by Wayfair to break down objectives into department-level goals.Collaboration and Customer-Centric Culture:Learn how collaboration and cross-functional communication form the backbone of Wayfair's approach, allowing customer problems to be addressed holistically across the organization. Discover the importance of a customer-focused culture and data-driven decision-making.The Role of Conversational AI in Customer Problem Solving:Delve into Wayfair's focus on leveraging Conversational AI to solve customer problems across different departments and use cases. Explore the potential for AI technology in enhancing the customer experience.Customer Focus as a Core Principle:Gain insights into Wayfair's emphasis on integrating customer focus as a core principle of their operations. Explore how they track metrics like Net Promoter Score (NPS) to measure and improve customer satisfaction.Addressing Challenges of Virtual Shopping Experiences:Uncover hints about Wayfair's approach to tackling the unique challenges associated with virtual shopping experiences. Learn how they adapt to meet customer expectations in the e-commerce space.Conclusion:Join Nick Glimsdahl and Shantanu Das in this thought-provoking podcast episode as they shed light on Wayfair's remarkable journey in customer experience. Gain valuable insights into the importance of customer happiness, the power of analytics, and the need for organizations to break down data silos for actionable improvements. Discover how Wayfair's customer-centric culture and innovative strategies pave the way for exceptional customer satisfaction.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

The RadioWilderLive.com show this week has what I consider an eclectic lineup, as we usually have on the shelf from Nick Low, Blur, the Soft Boy, or how about Hank the Knife and the Jets. We are featuring Who by Fire from Bad Sisters, done by PJ Harvey & Tim Phillips. Our Deuces this week has one of my very favorite tunes of all times ... Peace Train, done originally by Cat Stevens and covered beautifully by Leem Lubany in the movie Rock the Kasbah. We have the Raconteurs, Apples in stereo, Sheryl Crow, the Beatles, Richard Marx in from out of the Rock 'n Roll Graffiti radio playing only disc number seven Labauve collection, Greenfield done by the Brothers Four and a very special appearance by Elvis Presley and the animals.  We are still basking in the glow from the tremendous #ISS2023 show in Las Vegas and can't thank Terry and the rest of the gang at TPP, ClaimsPros, and #ISS enough for all their hard work for putting on a tremendous show for the first time at the Caesars Forum. Congratulations to our friends from Atomic Self Storage, as they are working on their own executive RV facility. It looks cool.  Thanks to all in #selfstorage for listening, and be sure to check out our YouTube channel to see more in-depth mini conversations with some of the industry greats! https://lnkd.in/g3fMqPH6  Enjoy the show, and have a great weekend! #nationselfstorage  #storage  #music  #rocknrollmusic  #rocknroll#peacetrain

Radiowilder live number 259 after Vegas as a special request from Andrew Kelly from the Sierra Consulting Group. Andrew was formally a member of the great National Self Storage team and lost one of their members, Bill Stevenson, who is one of their absolute favorites this week, and the reason Andrew did not make Las Vegas. Bill was known for his karaoke skills and he would do a king of the road at every karaoke bar that he could find and at the end he would take his 6-foot 4-inch 240-pound frame and cartwheel across the stage. Quite a sight! So Andrew asked us to do a "King of the Road" and a little mention of Bill and his antics. We are happy to do this for you, Andrew, and the former members of National Self Storage. We have a great lineup of new hits this week featuring a wonderful Deuces with "Walk this Way" by Aerosmith. One of the songs changed the way people looked at Rock 'n' Roll forever. This was a song combination of rap, a little punk, and a little extra rock'n'roll! It was "Walk this Way" - done by Run DMC. And in addition to that, we have Jane Lee Hooker, Nick Piunti, and Ricki Byrd. I show also features Eddie Money, the Beatles, Sam Fender, Pink Floyd, "Tutus" snuck in by Harry himself from the Spencer Davis group, and a really nice version of "Hitchhike" by Marvin Gaye. Shoutouts this week go to the Inside Self Storage Team led by Teri Lanza, Debbie Pirkey, and Kim Hamilton in a cast of thousands as they put together a really impressive show at the newly opened Caesars Forum with over 5000 attendees. We hope you enjoy our show this week and can feel the love that we have for our pals in the storage industry and the greatness of the ISS show in Las Vegas! #RadioWilderLive #RadioWilder #InsideSelfStorage #ISS2023 #selfstorage #RV&BoatStorage #rockn'roll #TenantPropertyProtection #RVPark'n'Protect

I just got back form I AM PHENOM last week in Philadelphia so I apologize for not posting a roundup last week….and speaking of travel I will be headed to Unleash America at the end of April and I have a special discount code to save 20% on tickets.  Use code: russell20att-sh LINK: https://www.unleash.ai/unleashamerica/tickets/application/?utm_source=unam23_vendors&utm_medium=vendor_referral&utm_campaign=unam23_codes&code=russell20att-sh Unleash America happens April 26-27 at Caesars Forum in Las Vegas Lets start the news with some ChatGPT announcements Phenom X+ is designed to dynamically support an organization's specific hiring, retention and growth needs by leveraging an ensemble of AI models that consists of: a Foundation Model (any Natural Language Understanding [NLU], DeepLearning, or Large Language Model [LLM] such as GPT, Bard, or Cohere), Specialized Model, and Contextual Model.  https://hrtechfeed.com/phenom-unveils-generative-ai-for-human-resources-and-18-new-innovations-at-iamphenom/ Beamery, announced the launch of TalentGPT,  a generative AI for HR technology, which delivers personalized experiences for managers, recruiters, candidates and employees. With TalentGPT, Beamery will transform every talent acquisition and talent management experience with generative AI. https://hrtechfeed.com/beamery-announces-talentgpt/ Eightfold AI, the leader in AI-powered talent intelligence, announced today it is integrating recent advances in generative AI large language models to create two role-specific Talent Intelligence Copilots. In addition https://hrtechfeed.com/eightfold-ai-announces-talent-intelligence-copilots/ Recruiter.com is pleased to announce the launch of the Recruiter Marketplace, a pioneering platform to transform the talent acquisition landscape. The platform connects employers with vetted freelance talent acquisition professionals by leveraging automation, offering unmatched flexibility, cost savings, and access to a global talent network. https://hrtechfeed.com/recruiter-com-launches-freelance-recruiter-marketplace/ Radancy, the leader in global talent acquisition software, announced today that it has acquired Ascendify, adding value to the Radancy Talent Acquisition Cloud through advanced candidate relationship management (CRM) capabilities. This acquisition enhances Radancy's suite of solutions focused on helping enterprises find the talent they need to strengthen their business.  https://hrtechfeed.com/new-hr-tech-breezyhr-eightfold-radancy/ In layoff news Talent.com the international job aggregator laid off 80 workers and also Workhuman the employee experience platform had a 10% RIF

Pam Simon and Joe Lynch discuss end to end of supply chain disruption, which is what the Manifest Conference is all about. Pam is the Conference Chair & EVP Programming at Connectiv where they organize and host Manifest: The Future of Logistics is Here. About Pam Simon Pam Simon is a successful entrepreneur and business connector with more than 15 years of experience in event production, content creation, experiential marketing and angel investing.  In 2019 Connectiv acquired her Future of Event series from Lab Ventures. She is the Conference Chair of Manifest a global logistics tech show bringing investors, leaders and innovators from around the world together. While a Partner at Lab Ventures Pam produced three major vertical technology summits ~ Future of Travel Tech, Future of Real Estate Tech and Future of Logistics Tech that bring new and emerging business to Miami.  With her vast executive network and her ability to span many different worlds, she specializes in linking finance professionals with entrepreneurs to create lucrative new business opportunities. While living in Brazil she founded LATAM Founders Network (LFN), the largest private network of CEO's, Founders and Investors focused on the technology sector in Latin America. In 2014, Pam launched the LATAM Founders Awards, now known as the ‘Oscars for Technology in Latin America' an event that recognizes the most disruptive and innovative companies in the region. Pam is a George Washington University Graduate and an angel investor.  She and her husband, Daniel Simon, have an 4 year old son, Hayden Storm Simon. About Manifest: The Future of Logistics The world of logistics is changing faster than ever. Technology advances plus rapidly changing consumer behavior has already dramatically changed how business gets done. Manifest will provide a focused look at what's to come across the spectrum of LogisticsTech and which companies and technologies are transforming the way goods circumnavigate the globe. Manifest will help you forge new relationships, new alliances, and foster new strategies that help move your business forward and avoid falling into the traditional mindset. About Connectiv Connectiv is a live events studio that for the past decade has dedicated itself to creating industry leading gatherings. Our passion and our expertise is owning and operating at scale, vertical-specific conferences. The events we have created attract more than 15,000 people each year and touch on global industries impacting people's daily lives. Key Takeaways: End to End Supply Chain Disruption  Pam Simon is the Conference Chair & EVP Programming at Connectiv, the company that organizes and hosts Manifest: The Future of Logistics which is scheduled for January 31st - February 2nd, 2023. Manifest is held at Caesars Forum, Las Vegas. Manifest, a conference designed for those at the forefront of the changing logistics landscape including industry executives, entrepreneurs, and investors. Manifest Vegas brings together the most comprehensive ecosystem of innovation and transformation in supply chain and logistics. There are more than 250 thought leaders and pioneers: Confirmed Speakers It's not too late to be there: Manifest Registration Learn More About End to End Supply Chain Disruption Pam on LinkedIn Connectiv on LinkedIn Connectiv Manifest Key Takeaways from Manifest with Pam Simon The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Welcome to WQA Radio, a weekly podcast from the Water Quality Association, the leading voice of the residential, commercial and industrial water treatment industry. Learn more at https://wqa.org. Our featured guest in this episode is Kyle Corcoran with Corcoran Expositions, our partner for the WQA Convention & Exposition, which takes place in Las Vegas April 18-20th, 2023. We talk with Kyle about the latest trends in trade shows as we emerge from the pandemic, how WQA has been able to thrive when it comes to live events and what's planned for 2023 as we meet at the new Caesars Forum in Las Vegas. Learn more about the convention at https://wqa.org/convention.

The Experience is back in Las Vegas Sept. 7-9, at the all-new, state-of-the-art Caesars Forum! In this episode of the Restoration Today podcast, Larry and Michelle chat about what makes The Experience special - the industry awards and parties, hands-on training including a flood house right on the show floor, multiple tracks on various topics, and more. For a sneak peek at what's coming this September, take a listen, then get registered at experiencetheevents.com!

The Experience is back in Las Vegas Sept. 7-9, at the all-new, state-of-the-art Caesars Forum! In this episode of the Restoration Today podcast, Larry and Michelle chat about what makes The Experience special - the industry awards and parties, hands-on training including a flood house right on the show floor, multiple tracks on various topics, and more. For a sneak peek at what's coming this September, take a listen, then get registered at experiencetheevents.com!

What's on tap for this year's Commercial UAV Expo? Jeremiah Karpowicz, Editorial Director of the Commercial UAV News, a leading source of news, insight and analysis for the commercial drone market.  The Commercial UAV News focuses on the use of drone technology in the heavy commercial sectors, such as surveying & mapping, civil infrastructure, power & utilities, mining, construction, emergency response and precision agriculture.  At the Commercial UAV News, Jeremiah has spent over a decade cultivating communities of all different types, both in-person and online. He has created articles, videos, newsletters, ebooks and much more for these communities as a contributor and editor. He has also shaped and defined various conference programs. Today, Jeremiah is focused on defining what it means to take the engagement that happens in both the physical and digital worlds to the next level. Each year, the Commercial UAV News presents the Commercial UAV News, a leading international trade show and conference focusing on the integration and operation of commercial UAS.  The Expo showcases the world's leading commercial UAS technology from vendors from around the globe.  After two years apart, more than 130 exhibitors and 1,955 drone professionals reconvened in person in 2021 to learn, connect, and drive the industry forward.     This year's Commercial UAV Expo will be held on September 6-8 at Caesars Forum in Las Vegas. In this episode of the Drone Radio Show, Jeremiah shares details on this year's Commercial UAV Expo and his thoughts on the commercial drone industry.

Several Ohio State standouts are set to launch themselves into this country's highest tax bracket. Yep, it's time to talk NFL Draft. The first round is scheduled for Thursday, April 28 at 8 p.m. EST from Caesars Forum in Paradise, Nev., near Las Vegas. A fitting place to cash in, no? Ten Buckeyes hope/expect to hear their names called during the annual, seven round rite of passage. To determine the absolute latest NFL Draft evaluation/projections for Garrett Wilson, Chris Olave, Nicholas Petit-Frere, Jeremy Ruckert, Thayer Munford, Haskell Garrett, Tyreke Smith, Master Teague, Antwuan Jackson and DeMario McCall we brought in the best in the biz: Dane Brugler from The Athletic. Brugler, a fine Ohio native, guides our deep dive on each Buckeye. How did each handle the draft process? What was Dane's final evaluation? Where does Dane see the seven Buckeyes being selected? PLUS: Where does Dane project C.J. Stroud in the 2023 NFL Draft? If you want answers to those questions, clear out some quality time here to learn from Dane. Spend 5ish with us this a.m., 'Nutters! Learn more about your ad choices. Visit megaphone.fm/adchoices

Several Ohio State standouts are set to launch themselves into this country's highest tax bracket. Yep, it's time to talk NFL Draft. The first round is scheduled for Thursday, April 28 at 8 p.m. EST from Caesars Forum in Paradise, Nev., near Las Vegas. A fitting place to cash in, no? Ten Buckeyes hope/expect to hear their names called during the annual, seven round rite of passage. To determine the absolute latest NFL Draft evaluation/projections for Garrett Wilson, Chris Olave, Nicholas Petit-Frere, Jeremy Ruckert, Thayer Munford, Haskell Garrett, Tyreke Smith, Master Teague, Antwuan Jackson and DeMario McCall we brought in the best in the biz: Dane Brugler from The Athletic. Brugler, a fine Ohio native, guides our deep dive on each Buckeye. How did each handle the draft process? What was Dane's final evaluation? Where does Dane see the seven Buckeyes being selected? If you want answers to those questions, clear out some quality time here to learn from Dane. PLUS: Where does Dane project C.J. Stroud in the 2023 NFL Draft? Spend 5ish with us this a.m., 'Nutters! Learn more about your ad choices. Visit megaphone.fm/adchoices

If you are going or think about going to Customer Contact Week (Aka Call Center Week) Dec 13-16 2021 at Caesars Forum, Las Vegas we want you to come to our Party!We are taking all the money that we would have spent for a booth at the show, to have a one-day party on our suite at Caesars.  Networking, industry talks, booze, and fun... it's all here.Listen to the podcast, know me, interested in call center networking...you are invited.All you need to do is shoot me an email at tlaird@expivia.net to get a free ticket to the fun!Call Center Geek Palooza!!!This episode is brought to you by Balto.Balto's Real-Time Guidance helps your agents say the right things on every single callGet 26% more sales and cut ramp time by 75%.In just a little over a month.Head over to balto.ai/tom to get a free pair of Bose headphones for a demo

The Event Brew crew is on a roll of covering events this summer. Will attended a 15,000-person event and Thuy recently raved about her experience as a virtual attendee at PCMA EduCon 2021. Today is Nick's turn to share his story. In June, he flew to Las Vegas to go to Meeting Professionals International's World Education Congress - or MPI WEC 2021 in short. Granted, it's been two months since he shook hands with fellow event profs in Caesars Forum, but the memories linger on. Nick shares what he loved about it and why he thinks that the event didn't qualify as a proper hybrid event experience. A candid conversation that segues into future predictions about the events industry as well, it's an episode not to be missed!

Let's talk about tech! In this episode we talk to our tech experts on what it really takes to put on a hybrid event.  In our fifth installment of our six-part series of going behind the scenes of Cvent CONNECT 2021, we are talking all about technology. We are joined by our experts Taylor Bohn, Event Technology Lead at Cvent, David Heizer, Assistant Team Lead, Professional Services at Cvent, and Paulina Giusti, Senior Manager of Meetings & Events at Cvent, on everything technology and get their behind the scenes look at what putting on a hybrid event is really like. Listen in to hear how hybrid technology is not as bad as it seems and what our team is doing to put on a safe event. If you haven't already, you can still register to join us at Cvent CONNECT 2021! Choose to join from your couch, your car, your office, or at the all-new CAESARS FORUM, August 1-4, 2021. Register now at cvent.com/connect . See you there!

For part four of our six-part Behind the Scenes of Cvent CONNECT 2021 series, we talk to Lauren Allison, Kayla Sommers, Paulina Giusti, from our Meetings & Events team here at Cvent to get insights on how they worked with our partners and vendors on our hybrid event. Listen in to hear how they worked with the venue, AV company, and more to put saftey first and still make this event a great experience for both the in-person and virtual audience. If you haven't already, you can still register to join us at Cvent CONNECT 2021! Choose to join from your couch, your car, your office, or at the all-new CAESARS FORUM, August 1-4, 2021. Register now at cvent.com/connect . See you there!

In this episode we are joined by Sam Efthimiades and Allyson Evancheck from our Meetings & Events team here at Cvent. They join us today to talk through everything that it takes to efficiently and effectively staff a hybrid event. Listen in to hear all their tips and tricks from staffing our annual event Cvent CONNECT 2021 which is hybrid this year. If you haven't already, you can still register to join us at Cvent CONNECT 2021! Choose to join from your couch, your car, your office, or at the all-new CAESARS FORUM, August 1-4, 2021. Register now at cvent.com/connect . See you there!

We are honored and happy to be speaking to an incredible businessperson today! Mike Massari is the Chief Sales Officer of Caesars Entertainment and the new Co-chair of Meetings Mean Business. Mike has had a massive impact on the Meetings and Events industry. In today's episode, he talks about his career and discusses how he operates his business. He also explains the value of Meetings Mean Business and shares some points for business owners to focus on to build and grow their businesses and keep in touch with people. We hope you enjoy listening to our conversation with Mike Massari today! Michael (Mike) Massari's bio: Chief Sales Officer Michael Massari is a leader and innovator in the travel and tourism industry as the leader for the meetings, conventions, and events business for Caesars Entertainment's portfolio with more than 50 U.S. properties.  Michael Massari was recently appointed co-chair for Meetings Means Business and has served on the board for Meeting Professionals International.  Since 2011, he has successfully led a nationwide reorganization of Caesars Entertainment's property meetings businesses into one team including sales, catering, convention services, and banquet operations. This provides unique benefits for customers. The restructured sales force-placed team members in metro areas throughout the country to be closer to customers.  The unique organizational structure gave the company a competitive advantage, changing the paradigm for the company's meetings business and redefining managing multiple properties within a market. The groundbreaking strategies paid significant dividends for Caesars Entertainment, increasing revenue and market share and establishing Caesars Entertainment as a leader in the meetings and events industry under Massari's guidance.  In March 2020, Caesars Entertainment opened CAESARS FORUM, a 550,000 square-foot conference facility that redefined offerings for meetings and events in Las Vegas.  Massari also made a significant impact on Atlantic City. He staked his career on the building and opening of the Waterfront Conference Center, which is an innovative meeting experience and the largest hotel conference center complex from Baltimore to Boston. This ushered in a new era for Atlantic City, resulting in a substantial boost in travel. Massari has spent more than twenty years in various executive roles within Caesars Entertainment. Before he was appointed the head of the meetings and events division, Massari was the Vice President of Las Vegas Meetings.  A Philadelphia native, Massari earned his bachelor's degree from Cabrini University before achieving an MBA from the University of California, Irvine. He currently resides in Las Vegas with his wife and two daughters.  Athletics Mike sees it as no coincidence that so many executives today have had athletic careers. He is happy to have had an athletic background because those experiences have helped him in his business career. Mike's career Mike has had a wonderful career! He worked at a catered event for the first time in Pennsylvania, in 1985, at the age of fifteen, and since then, all his work has involved catered events. He has done every job possible in the meetings and events world and enjoyed every moment! He has been with Caesars Entertainment for the last twenty years.   Keeping in touch LinkedIn has been a savior for Mike to know what others are up to and keeping in touch with them.  Properties Caesars Entertainment has many different properties in their company. Most of their business happens at their properties in Las Vegas, Atlantic City, Lake Tahoe, and Reno.  Sales Mike came up through the operations side of the business before transitioning to the sales side, where he spent a good portion of his career. Sell or die  Mike runs a business that has only one channel. It is direct sales because that is the only way that you can purchase a meeting or event. In Mike's business, if they don't sell, they die. So they spend a lot of their time on sales.  Operating a business Mike urges everyone in the Meetings and Events business to keep reminding themselves that they are operating a business. Mike Massari's formula for a successful sales process In a small business, the proprietor is often the primary salesperson. To transition to a larger business, they would have to put an executable, scalable, and repeatable sales process in place. That process should not be based on the charisma or the network of the proprietor, according to Mike. Unfortunately, most small business owners tend to struggle with doing that. Team members Mike has a great team! His team members are treated with dignity and respect. They are happy to have well-paid jobs in a great environment and help execute meetings and events again!  Las Vegas For the last thirty years, Las Vegas has been one of the fastest-growing markets in the country. It is now reaching a point where it is big enough to warrant the extra things that smaller cities generally do not have, like the big NHL games. Mike believes that Las Vegas will continue to grow. Mike Massari and Meetings Mean Business Meetings Mean Business started just after the recession began in 2007-2008. Mike was a founding member and has been a proud partner ever since then. For Mike, Meetings Mean Business is about advocacy for the Meetings and Events industry.  There are two things that people tend not to understand about Meetings Mean Business: The first is that nothing good in this world has ever happened without someone having had a meeting first. The second is that every part of society that the Meetings and Events industry touches benefits from meetings and events happening in their community. Meetings Mean Business exists to articulate that to everyone, but mostly to government officials, to help them understand how they can help their communities.  Get involved Mike urges everyone in the Meetings and Events industry to get involved with Meetings Mean Business. Many people do not understand what the meetings and events business does, so that needs to be articulated to help them understand. The strength of MMB lies in its distribution, so more people advocating both locally and nationally will ultimately be better for everyone involved. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Mike Massari Email Mike: mmassari@caesars.com

Listen in to episode two with Rachel Andrews, head of Meetings & Events here at Cvent, and Paulina Giusti, the Lead Planner for Cvent CONNECT 2021. In this episode we are talking all about the hybrid event design of Cvent CONNECT 2021. Stay tuned to hear all they had to say and keep up with our series so you don't miss any piece of what it takes to make Cvent CONNECT a hybrid event. If you haven't already, you can still register to join us at Cvent CONNECT 2021! Choose to join from your couch, your car, your office, or at the all-new CAESARS FORUM, August 1-4, 2021. Register now at cvent.com/connect . See you there!

We're back to bring you a behind the scenes look at how we're putting on a hybrid Cvent CONNECT 2021. Listen in to hear how Cvent planners are preparing for our hybrid event as they are working on it! In this episode we are joined by Rachel Andrews, head of Meetings & Events here at Cvent, and Paulina Giusti, the Lead Planner for Cvent CONNECT 2021. They share with us the first steps in the making of this hybrid event, which is how the decision to go hybrid was actually made. Stay tuned to hear all they had to say and keep up with our series so you don't miss any piece of what it takes to make Cvent CONNECT a hybrid event. If you haven't already, you can still register to join us at Cvent CONNECT 2021! Choose to join from your couch, your car, your office, or at the all-new CAESARS FORUM, August 1-4, 2021. Register now at cvent.com/connect . See you there!

Tracy sits down with Don Ross, Vice President of Operations for Caesars Entertainment Las Vegas Region just as MPI WEC kicks off. Listen in as they chat about his role, the new Caesars Forum. Useful Links https://www.linkedin.com/in/donald-ross-9665a78/ https://www.linkedin.com/company/caesars-entertainment-inc/ https://www.facebook.com/CaesarsMeetings https://www.instagram.com/caesarsmeansbusiness/ Connect with Tracy: facebook.com/groups/EatingataMeeting thrivemeetings.com

Bringing you a special episode along with my friends at https://www.caesars.com/meetings (Caesars Entertainment). This is a rebroadcast of a recent panel discussion held by https://cemaonline.com/ (CEMA – Corporate Event Marketing Association) - at the new Caesars Forum.   If you are brand new to Trade Show University and drawn here by the panel discussion, I want to welcome you! Be sure to get over to tradeshowu.biz and sign up for our newsletter – just drop your email right on the home page. You will find out what other great episodes are coming up, plus links to go back and binge on other episodes filled with tips and advice to help businesses, show planners and associations move the needle! Plus I'll send you the Top 52 Trade show tips for virtual, live and hybrid events. Absolutely free. Tradeshowu.biz   If you are a business wondering what live events are going to be like, or maybe what a true successful hybrid event is like, then you are in the right place!   The discussion, moderated by CEMA's Executive Director, Kimberley Gishler, is titled Back to Live Events and features 4 industry leaders who give their perspectives on what the road back to live events looks like. And one of the speakers, Mary Allen, is the event manager for the first large conference held at Caesars Forum back in mid-April called the Trauma, Critical Care & Acute Surgery Conference. She shares her experience on what it was like to hold a large hybrid conference. No whether you are an exhibitor, sponsor, association or show organizer, you do not want to miss this!   Along with Mary Allen, the other people on this panel are:   ·      Rachel Andrews, Director of Meetings & Events, Marketing, Cvent, will be taking us on her journey through planning a 2,000-attendee event amidst the ongoing pandemic uncertainty. ·      And Caesars Entertainment's Michael Massari, Chief Sales Officer, and Don Ross, Vice President Meeting Operations Las Vegas, they give the venue perspective – how they are ensuring that the most current protocols for attendee safety are in place and how they deliver the amazing experiences we have all come to expect.  ·      The panel also shares insights on industry trends. So many great takeaways!    Wanted to thank my friends at Caesars Entertainment for making this episode possible.   They are excited to be hosting and presenting the CEMA industry experts panel. Caesars Entertainment is committed to the meetings business with more than 50 properties around the country, and 10 first class resorts in Las Vegas alone. Led by their new CAESARS FORUM, the 550,000 square foot conference center is the latest addition. From corporate meetings to large industry conferences and trade shows, Caesars has what you need to have an amazing event. Please visit caesarsmeansbusiness.com for more information.