Podcasts about automotive service

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Ryan Ragan is the Executive Director of the Automotive Service and Tire Alliance. Today, he tells us about the move of the ASTA Expo to the Raleigh Convention Center. Will the growth in square feel curt the small-town feel of the event and the culture that people love? Listen and hear what he says. Register for the ASTA Expo September 25-27 HERE00:00 Upcoming Expo & Website Revamp05:18 Supportive Community of Shop Owners06:38 Streamlined Registration and Expo Access11:30 Support Proper Vehicle Inspections13:39 Convention Hall Planning Insights17:36 Walkable Downtown Entertainment Hub

Join us in this discussion as we sit down with Rob Kidner, the owner of Motafix in Melbourne, Australia. In this video, Rob offers valuable insights into the future of aftersales and servicing vehicles in 2025. With years of experience running a successful service workshop, Rob discusses the best practices for maintaining a thriving business in the automotive industry. He shares the challenges that lie ahead for the industry and presents practical solutions that need to be addressed. Rob's hands-on perspective provides a unique look into the strategies and approaches required to overcome obstacles and adapt to the evolving landscape of automotive aftersales and servicing of vehicles. Don't miss this opportunity to learn from a seasoned expert in the field.This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timelineBecome a supporter of this podcast: https://www.spreaker.com/podcast/talking-automotive-with-mark-and-john--5696935/support.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.00:00 Training: One Size Doesn't Fit All05:53 Streamlined Vehicle Inspection Process09:04 Car Repair Estimate Process11:34 Auto Repair Support for Complex Cases15:01 Technicians Resist Changing Write-Up Process18:09 Service Communication Issues19:47 Diagnostic Decision: Cost vs. Certainty25:09 Transparent Interview Process Benefits27:16 Natural Leader's Journey30:42 Generational Impact of IGO Expo33:35 Expanding Perspectives through Dialogue36:06 Commitment to Business Process41:42 Disagreement on Shop Owner's Reputation44:56 Changing Communication in Skilled Trades46:45 Career Advice for Young Tradesperson50:00 Balancing Growth and Workforce Priorities53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Derek Naidoo is the Founder and Owner of USA GoMobile, a company that offers convenient mobile tire, oil change, and battery services to customers at their preferred locations. Since its inception in 2018, GoMobile has expanded to 48 franchises, overcoming challenges such as the COVID-19 pandemic and supply chain issues, and establishing a significant presence in the automotive service industry. Originally from South Africa, Derek has spent over 35 years in the automotive field, specializing in engine management systems and diagnostic tools before turning to entrepreneurship. In this episode… The automotive industry is rapidly evolving to meet changing consumer demands for convenience and efficiency. How are mobile tire services transforming the way people maintain their vehicles? According to Derek Naidoo, CEO of USA GoMobile, mobile tire services are revolutionizing vehicle maintenance by bringing convenience directly to customers. The company offers on-site tire replacements, oil changes, and battery services at locations convenient for the customer, including homes, offices, golf courses, and even hotel parking lots. This approach not only saves time for individual consumers, but also caters to the growing last-mile delivery sector by servicing fleet vehicles that provide these convenient delivery services. On this episode of Gain Traction, Mike Edge welcomes Derek for a conversation about the rise of mobile tire services, the challenges of growing a franchise during the COVID-19 pandemic, and the logistics of operating a mobile tire business. They discuss the types of customers served, the design of specialized service vehicles, and the various challenges faced in different weather conditions. Derek also shares insights on franchisee profiles and the future of automotive maintenance. Here's a glimpse of what you'll learn:  [01:41] Derek Naidoo details his 35-year journey in the automotive industry [02:47] How USA GoMobile thrived through COVID-19 challenges [04:08] The diverse demographics of GoMobile's customer base [06:29] GoMobile's unique franchise model and operational insights [12:44] Three types of GoMobile franchisee profiles [14:31] How GoMobile partners with non-tire shops for mutual referrals [21:53] Derek explains his mantra: “Measure to manage for business success” Resources mentioned in this episode: Derek Naidoo on LinkedIn USA GoMobile  Ryan Ragan on Linkedin  Automotive Service and Tire Alliance Mike Edge on LinkedIn Tread Partners Quotable Moments:  "I've been involved in the automotive industry pretty much my whole life, almost 35 years, focused in engine management systems design and development." "COVID was both ways. People didn't want to go to tire shops, but we couldn't get vehicles. Huge demand, yet challenging." "We're selling convenience. Society's moving towards services delivered to their homes instead of performing mundane tasks." "We need to be able to measure what we do. If you can't measure, you can't manage. What we know, we can manage." "We have three types of franchisees: tire shops, industry entrepreneurs, and investors looking to expand their reach." Action Steps:  Embrace convenience as a core offering: Address the growing demand for convenience in society, making your business more appealing to customers who prefer not to spend time traveling to a shop. Develop strategic partnerships: Create beneficial partnerships with mechanical shops and non-tire-selling auto services to offer a complete customer solution.  Adapt to market challenges with flexible solutions: Plan for and implement logistical strategies to overcome challenges like inventory management and technician availability. Utilize technology for operational efficiency: Implement technology solutions such as e-commerce platforms and mobile apps for scheduling and operations management.  Focus on measuring and managing performance: Adopt a data-driven approach to track performance metrics and make informed decisions. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Ryan Ragan is the Executive Director of the Automotive Service & Tire Alliance, where he focuses on enhancing value to members through innovative programs and training in the tech and tire sectors. Under his leadership, ASTA aims to expand its reach with events and educational initiatives, fostering greater involvement from the tire industry in addition to its strong mechanical service foundation. Ryan's background is rich with experience in international trade associations and nonprofits, and he brings a unique blend of business acumen and passion to his role at ASTA. In this episode… The automotive industry is undergoing significant transformations, with emerging trends and challenges shaping its future. How can industry leaders adapt to these changes to ensure continued growth and success? According to Ryan Ragan, Executive Director of Automotive Service & Tire Alliance, adapting to changes in the automotive industry requires a focus on innovation and collaboration. He emphasizes the importance of creating opportunities for networking and deal-making, particularly through events that bring together decision-makers and vendors. By facilitating interactions between key players, the industry can foster partnerships that drive growth and address common challenges. On this episode of Gain Traction, Mike Edge welcomes Ryan to discuss the future of the automotive service industry. They explore topics such as the expansion of industry events, strategies for increasing vendor engagement, and efforts to integrate tire services more comprehensively. Ryan shares his vision for enhancing member benefits through educational programs and networking opportunities, aiming to strengthen community ties and support business growth within the sector. Here's a glimpse of what you'll learn: [01:55] The Wild West origins of Ryan Ragan's hometown [02:45] How wrestling shaped Ryan's discipline and resilience [04:36] The future of Automotive Service & Tire Alliance's big events [05:49] Why networking with decision-makers is game-changing [06:07] How ASTA enhances business deal opportunities [11:55] The innovative educational tools ASTA provides for members [22:32] How ASTA raised $100,000 for hurricane relief efforts Resources mentioned in this episode: Ryan Ragan on LinkedIn  Automotive Service & Tire Alliance  Dustin Dobbs Dobbs Tire & Auto Centers Mike Edge on LinkedIn Tread Partners Quotable Moments:  "Your ego is the most expensive thing you own. If you want to go broke, just keep following that ego." "I want you to be able to come there and do business. I want you to be able to close deals." "It's always the older generation, the next generation, how they view things and how they see things." "We're not going to lose our southern charm. It's still going to be very accessible, very down home." "I've seen a lot of good, I've seen a lot of bad." Action Steps:  Engage in industry networking events: Attend industry-specific trade shows and networking events to meet decision-makers and potential partners. Utilize educational resources: Leverage member-exclusive educational programs and webinars to stay updated on industry best practices and innovations. Implement digital visual inspections: Adopt DVI technology to increase transparency with customers, fostering trust and enhancing customer satisfaction. Participate in community support initiatives: Get involved in industry charity events or local support efforts to strengthen community ties and improve public perception.  Seek feedback and adapt to market needs: Regularly conduct surveys and hold town hall-style meetings with industry peers to understand the challenges and needs within the market. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Ryan Ragan is the new Executive Director of the Automotive Service and Tire Alliance. Ryan discusses his vision for enhancing value to ASTA members through better programs and innovative training, particularly focusing on both the tech and tire sides of the industry. Braxton and Ryan talk about the importance of educating shop owners and customers to improve the industry's perception and overall customer experience.00:00 Experienced in nonprofits; focused on membership value.05:49 Building community and youth engagement in industry.08:26 Improving auto repair industry perception and experience.10:43 Evolving industry enhances professionalism and transparency.14:48 Slowest fall behind; strongest advance forward.16:27 Balance tire and tech focus with training.21:01 Subscribe, share, review, and follow for the latest updates. Learn more about how Shop Controller can make your shop more efficient HERE

In this recorded webinar, Jay Goninen and Mark Wilson, Co-Founders of WrenchWay, are joined by ASE President & CEO, Dave Johnson, to announce a new partnership with School Assist, the online platform that connects schools with industry. They discuss new product features, the growth of School Assist, and the progressive ASE and WrenchWay partnership.Referenced Materials:School AssistWebinar SlidesPress Release: ASE & WrenchWay Join Forces to Reduce Technician ShortageASE Education Foundation Field Manager Map Upcoming Webinar: 2024 Voice of Technician SurveyAbout Our Guests:Dave JohnsonPresident & CEO, National Institute for Automotive Service Excellence (ASE)djohnson@ase.comMark WilsonCo-Founder & CEO, WrenchWaymark@wrenchway.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry's challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization. Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Importance of Face-to-Face Interactions (00:02:01) Ryan's Background (00:03:30) Challenges in the Automotive Industry (00:05:09) Youth Engagement Initiatives (00:06:54) Perceptions of Vocational Training (00:08:36) Industry Outreach (00:09:26) Millennials and Career Paths (00:12:46) Future Plans for the Association (00:14:24) Transparency in the Automotive Industry (00:15:09) Military Background Impact (00:17:23) Observations from ASTA Expo (00:18:07) Member Engagement and Feedback (00:19:42) Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X:

*That talks alot about not that. You know what you're getting into at this point. If not, if this is your first episode. What an introduction. Welcome to the dumbness. You're not gonna find technical discussions about auto repair even when were talking about exactly that. We might be Mechanics/Technicians, but what were not is professional in any way. Probably for the best. This week on Flag Time, the episode that made Serrated cry laugh while recording and also editing it.

In this episode of Talking Shop with Shop Owner, Lucas Underwood, owner of L&N Performance Auto Repair in Blowing Rock, NC, discusses the impact of Hurricane Helene on the automotive repair community in North Carolina. Lucas describes how his shop and nearby repair businesses have rallied to support their devastated communities. Local shops have cooked meals for first responders and neighbors, helped with road clearing and offered free repairs for those in need.The discussion between Doug Kaufman, ShopOwner's editorial director and Underwood highlights the strong bonds within the automotive repair industry, emphasizing how professionals come together in times of crisis. The Automotive Service and Tire Alliance of North Carolina (ASTA) set up a GoFundMe campaign to support affected shops, which quickly raised over $100,000. Additionally, organizations like WorldPac and Scanner Danner joined in, providing essential resources.Lucas and others will continue sharing this story and gathering support at the AAPEX show in Las Vegas, which serves as a central gathering for automotive professionals to connect and collaborate. This episode is a powerful reminder of the resilience and unity within the automotive repair community.For more on how to support the relief efforts, visit ASTA's website or Samaritan's Purse, a local organization involved in disaster relief.Talking Shop with ShopOwner is presented by AAPEX, the premier automotive industry networking and educational event. The 2024 AAPEX Show will be held in Las Vegas, November 5-7. AAPEXShow.comASTAUSA.orgSamaritansPurse.org

Canada Immigration CEC Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers for All of Canada Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Express Entry CEC selection based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario The number of individuals selected under the old 4 digit NOC code 7321 or the new Specific 5 digit NOC code 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers through the Federal Express Entry CEC for Canadian Residents in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of All of Canada. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category destinated for All of Canada are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 55 | 95 | 80 | 55 | 50 | 60 | 360 | - | 20  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at

In this episode, The Alliance of Automotive Service Providers (AASP) has announced plans to dissolve its national association by the end of the year, while continuing to support local affiliates. Additionally, the Repair Act's progress in Congress has hit a pause as representatives go on recess, with a vote expected to be reconsidered in November. Lastly, the Institute for Automotive Excellence is set to hold a hands-on training for service advisors in Ogden, Utah, focused on enhancing skills in value building, communication, and conflict resolution. Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Canada Immigration CEC Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers for Manitoba  Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Express Entry CEC selection based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario  The number of individuals selected under the old 4 digit NOC code 7321 or the new Specific 5 digit NOC code 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers through the Federal Express Entry CEC for Canadian Residents in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of Manitoba. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category destinated for Manitoba are shown as a blank.  | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023  |    5     |    10   |    -      |    -     |     -     |     -      |     -     |    -      |      -  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf

Mike Allen is the entrepreneurial owner of Carfix, a three-shop operation in Raleigh and Garner in North Carolina. Serving as the President of the Board of Directors for the Automotive Service and Tire Alliance and hosting the annual ASTA Expo, Mike embodies third-generation excellence in the auto repair industry. With his grandfather founding a multifaceted auto repair business in 1937, Mike was born into an environment where the industry was a staple at home. After taking the helm, he expanded his family legacy, demonstrating growth in both his business and his passion for the automotive service community. In this episode… The automotive industry is evolving with new strategies for managing and growing repair businesses. What are the key techniques for increasing customer satisfaction and boosting revenue in the automotive industry? According to Mike Allen of Carfix, implementing a customer-first approach is crucial for long-term success in the automotive repair business. He emphasizes the importance of transparency, clear communication, and reliable service to build trust and loyalty among customers. Additionally, Mike discusses the significance of adopting the latest technologies and training staff to stay updated with industry advancements, which can lead to more efficient operations and higher customer satisfaction. On this episode of Gain Traction, host Mike Edge welcomes guest Mike Allen to discuss various strategies for enhancing business performance in the automotive repair sector. They cover topics such as effective marketing techniques, the benefits of investing in staff development, and the role of innovative tools in streamlining repair processes. The conversation also touches on the challenges faced by automotive repair businesses and practical solutions to overcome them. Here's a glimpse of what you'll learn:  [0:12] How automotive entrepreneur Mike Allen expanded his family's legacy to three successful shops [2:12] Mike shares his journey from being a child in the car business to a leader shaping the industry's future [2:46] Why community involvement and customer service are important in building a lasting automotive business  [4:45] The effective growth strategies of acquiring existing businesses and integrating them into a larger operation  [9:00] How to elevate your automotive company with a focus on relational rather than transactional business models [25:08] The simple yet powerful core values that drive the business and personal life of a seasoned entrepreneur Resources mentioned in this episode: Mike Allen on LinkedIn Mike Edge on LinkedIn Carfix Automotive Service and Tire Alliance Tread Partners Quotable Moments: "You're a dumbass if you don't go back to the business and take it over from dad because it's such a great operation." "He trained me to negotiate with vendors and how to read financial statements and how to try to recruit, hire, retain, that kind of stuff, which I'm very thankful for." "We're in the hospitality business. It just so happens that the product we sell is fixing cars, right?” "If somebody calls looking for tires, they're not going to get tires anywhere other than here." "Be nice, tell the truth, have fun, and be thankful." Action Steps: Harness legacy knowledge: embrace and leverage the experience and insights from previous generations to inform modern business practices. Prioritize relational business models: shift the business focus from mere transactions to nurturing long-term relationships, ensuring repeated business and customer loyalty. Broaden skill sets in business: focus on understanding broader business skills like vendor negotiations and financial management rather than just technical expertise. Expand strategically via acquisition: explore the acquisition of existing businesses as a growth strategy to increase market share efficiently. Foster core values: embed the company culture and personal life with essential principles such as integrity, gratitude, and enjoyment of work, leading to a complimenting and balanced lifestyle. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Canada Immigration CEC Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers for Ontario Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Express Entry CEC selection based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario The number of individuals selected under the old 4 digit NOC code 7321 or the new Specific 5 digit NOC code 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers through the Federal Express Entry CEC for Canadian Residents in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of Ontario. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category destinated for Ontario are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |         - |         - |        - |          - |    -      |        -  |        5 |          - | -  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible a

Canada Immigration CEC Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers for New Brunswick Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Express Entry CEC selection based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario The number of individuals selected under the old 4 digit NOC code 7321 or the new Specific 5 digit NOC code 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers through the Federal Express Entry CEC for Canadian Residents in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of New Brunswick. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category destinated for New Brunswick are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |     5    |    15    |   45   |    25  |    30  |    45    |    215 |     -     | 10  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at

Canada Immigration Federal Express Entry Federal Skills Trade selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers destined for all for Canada Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Federal Skills Trade Immigration program based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario The number of individuals selected under the old 4 digit NOC code 7321 or the new 5-digit NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers through the Federal Express Entry Federal Skills Trade is listed on your screen as a chart. These Permanent Residents were destined for all the province of Canada. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category to the province of are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |    55   |    65  |     10  |    5     |     5    |     -     |     -     |     -     | -  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at https://ircnews.ca/consultant

Canada Immigration Skills Trade Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers destined for Alberta The number of individuals selected under the old 4 digit NOC code 7321 Automotive service technicians, truck and bus mechanics and mechanical repairers or the new 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers by Canada through the Express Entry Federal Skills Trade in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of Alberta. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |    15    |    25    |     -       |     -       |    -         |     -       |       -      |        -     | - 

Canada Immigration Skills Trade Express Entry selection since 2015 for NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers destined for Saskatchewan Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for multiple years Under the Federal Skills Trade Immigration program based on your NOC code. I am coming to you from the Polinsys studios in Cambridge, Ontario The number of individuals selected under the old 4 digit NOC code 7321 Automotive service technicians, truck and bus mechanics and mechanical repairers or the new 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers by Canada through the Express Entry Federal Skills Trade in the express entry program is listed on your screen as a chart. These Permanent Residents were destined for the province of Saskatchewan. The figures for each year from 2015 to 2023 are shown as a chart on your screen. Years without any selection for this category are shown as a blank. | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |     30    |    25   |       -     |      -      |      -      |      -       |      -      |      -      |      -  If you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at https://ircnews.ca/consultant

Randy O'Connor, Owner of Dealer to Dealer Development Group, is a strategic specialist known for his prowess in analyzing and enhancing processes. With a track record spanning roles at Colony Tire, American Tire Distributors-Tire Pros, DSP20 Group, and Big Brand Tire and Service, Randy brings a wealth of experience to the table. He leverages his expertise to empower independent businesses in the tire and auto service industry, guiding them toward long-term success and excellence as best-in-class operators. Bobby Gillespie carries on his family's long-standing tradition as the current manager of Gillespie Tire and Automotive Service in Prattville, Alabama. After his father became the city's mayor in 2011, Bobby stepped up to lead the family business, drawing on his diverse responsibilities to steer the team toward continued success and growth. As a third-generation manager, Bobby has proven adept at upholding his family's legacy while adapting to new challenges in the local tire and automotive industry. Kyle Moore is the Owner and Regional Manager of Moore Tires, a tire and automotive chain with six locations in Illinois. He oversees multiple stores while working alongside his sister Kayla, who is his business partner. Kyle takes immense pride in his family's business, which was started by his parents in 1991 — he is driven to continue its growth and success in the future. Kayla Heiar, Chief Administrative Officer at Moore Tires, has been an integral part of the family business since her early years, taking pride in its growth from a two-bay pole barn to a six-store operation. Her biggest accomplishment has been leading the company through a successful total software change after over 20 years on the same systems, showcasing her exceptional planning and organizational skills. In this episode… Transitioning leadership from one generation to the next within a family-run tire business often leads to conflicts and resistance, as the founders may have a tight grip on the company they built from the ground up. How can generational businesses navigate this transition smoothly? According to Randy O'Connor from Dealer to Dealer Development Group, Bobby Gillespie from Gillespie Tire and Automotive Service, and Kyle Moore and Kayla Heiar from Moore Tires, it's important to lean on open communication, mutual respect, and an understanding of each other's perspectives. The younger generation must approach change with diplomacy and recognize that their fresh ideas, while valuable, should complement the legacy and wisdom of their predecessors. Conversely, the founders must be willing to let go, trust their successors, and embrace adaptability to foster growth and evolution within the company. Striking this balance through effective dialogue and a willingness to compromise on both sides is crucial for a seamless generational shift in leadership. On this episode of Gain Traction, Randy, Bobby, Kyle, and Kayla join host Mike Edge to discuss their experience with generational tire shops. Key lessons include navigating the transition between generations through open communication and respect, embracing fresh ideas while honoring the legacy, building trust and earning respect from employees and customers, upholding core values across generations, and seeking guidance from industry groups and mentors. Here's a glimpse of what you'll learn:  [7:56] Strategies for rebuilding and persevering through major business setbacks like fires or other disasters [10:25] How to navigate the challenge of transitioning leadership and decision-making from the founding generation [13:03] How to build and leverage a strong team of experts as the business grows [15:18] How to balance the founder's experience with the need for modernization to drive growth [26:48] Effective ways to motivate and lead employees, setting the right tone and company culture [27:26] Learning from others' mistakes to avoid them in your own business [29:42] The impact of maintaining a positive attitude as a leader has on employees and customers [29:56] The importance of integrity and making decisions based on what is right for all stakeholders [31:38] Strategies for gaining trust and respect from employees and customers when taking over a family business Resources mentioned in this episode: Randy O'Connor on LinkedIn Bobby Gillespie: 40 Under 40 Kayla Heiar on LinkedIn Kyle Moore interview Dealer to Dealer Development Group Gillespie Tire and Automotive Service Moore Tires Kayla Heiar interview Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more. 

On this episode of The Healey Brothers Show, Jason Healey and Nicky Paraggio sit down with Bryan Gingold, Director of Fixed Operations at our Goshen Ford, Lincoln, Mitsubishi, and Ford Truck Center. Join us as we explore the intricate workings of the automotive service industry, from technician recruitment strategies to enhancing customer loyalty. Bryan sheds light on our premium services, warranties accompanying prepaid maintenance plans, and the incorporation of cutting-edge technology. Tune in to gain valuable insights into the dynamic world of automotive service management.

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In this episode, Braxton Critcher gives you the news you need to know this week in the Automotive Repair Industry. Mike Allen and Reece Hester from the Automotive Service and Tire Alliance (ASTA) share about the energetic and dynamic new board and emphasize the potential dangers of switching from yearly to biennial vehicle inspections, highlighting the safety concerns associated with the proposed change. The episode also covers the move by the National Institute for Automotive Service Excellence to transition its certification tests to a paperless format, aiming to help repair shops reduce costs and save time.  Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Darren McLea is a tire sales trainer and the Founder of DJM Solutions, specializing in tire sales, repairs, and elevating the customer experience within the tire and auto repair industry. With a passion for fostering growth in automotive businesses, Darren provides comprehensive sales and operational training while delivering consistent coaching feedback. His dedication lies in helping business owners forge enduring connections with both employees and customers, ultimately fostering loyal long-term relationships and increasing tire sales. Previously, Darren was the Executive Vice President of McLea's Tire and Automotive Service before selling the 41-year-old business to AAA Northern California, Nevada & Utah. Jason Widmer of AAA Auto Repair brings a unique blend of comedic flair and intuitive sensitivity to his role. Jason has mastered the art of connecting with customers whether they walk in feeling downtrodden or jubilant. His ability to read situations and body language allows him to effortlessly strike up conversations and lift spirits, turning routine interactions into memorable experiences. With a keen sense of timing and a gift for knowing when humor is and isn't appropriate, Jason creates a welcoming atmosphere where customers feel understood and appreciated. In this episode… Maintaining a positive demeanor plays a vital role in customer service and effective communication, particularly within the automotive industry. How do seasoned professionals approach interactions with unhappy customers? From personal experience, Jason Widmer and Darren McLea have learned how humor and adaptability can be powerful tools in navigating stressful scenarios with customers. They underscore the significance of establishing rapport and finding common ground with customers to enhance their overall experience. Additionally, Jason and Darren emphasize the impact of positivity on team morale and productivity, and highlight the importance of not allowing negative encounters with customers to dampen future interactions.  On this episode of Gain Traction, Mike Edge welcomes Jason and Darren to discuss the importance of maintaining positivity in customer service. Drawing from their extensive experience, they share anecdotes illustrating how utilizing humor and building rapport can enhance customer interactions. The conversation also touches on practical strategies for handling challenging customer encounters and the value of finding common ground with customers. Here's a glimpse of what you'll learn:  Darren McLea and Jason Widmer highlight the fast-paced nature of service advisor roles in an automotive shop Why providing customer service often requires a positive attitude Jason shares his humorous approach to diffusing customer stress How maintaining a positive mindset can impact interactions and increase sales The importance of refusing to let negative experiences with customers affect future interactions How positivity can influence team morale and improve the overall work environment Resources mentioned in this episode: Jason Widmer on LinkedIn Darren McLea on LinkedIn  DJM Solutions  AAA Auto Repair Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Buckle up and ride shotgun with Cindy Lawrence and Ann Griffith, as we journey through the twists and turns of our automotive service industry careers.  My career from independent Firestone to the big world of the dealership, from parts driver to corporate fixed ops trainer, we got here, from there.Ann shares her pit stops and shifting gears from BMW sales to banking, proving that the road to success is anything but a straight line. Whether you're a newbie service advisor hungry for tips or just someone who loves a good under-the-hood story, we're here to fuel your passion with our playbook of experiences.Switch gears and indulge in our Tex-Mex Food Adventures as we cruise the culinary highway in search of the perfect blend of tacos and tequila. If you've ever wondered if customers make a difference, or why a love affair with Mercedes can be about more than just the cars, then this is the conversation you need to hear. We're setting the stage by sharing tales that are as flavorful as they are memorable, and maybe, just maybe, we'll take this podcast on the road to bring you the best automotive and gastronomic stories from every corner of the country. So, grab a taco, pour some tequila, and let's talk cars and cuisine with a side of service center savvy. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com If You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

In this Drive By episode, caller Josh asks for advice on curbing the recent trend of loop techs quitting at his dealership's service department. Chris and Christian provide tips like creating a detailed career progression plan to showcase advancement pathways, staying connected with tech alumni to learn reasons for departure, and ensuring your management approach attracts talent. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this episode of the Healey Brothers Show, Jason Healey and Nicky Paraggio sit down with John Paraggio and Dylan Healey to delve into the dynamic world of the automotive service industry. Tune in as they explore a wide range of topics, from essential services and best practices for an exceptional customer experience to uncovering diverse career opportunities within the automotive service sector. Get ready for an insightful conversation that demystifies the intricacies of this vital industry.

Approved Canada PR visa NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers in Atlantic Provinces for 6 years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for 2017 to 2022 for all Atlantic Provinces. Today is the 22/09/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario. The Province of New Brunswick accepted a total of 27 Permanent Residents in Old NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers, for the 6 years until 2022 The Province of Nova Scotia accepted a total of 55 Permanent Residents in Old NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers, for the 6 years until 2022 The Province of PEI accepted a total of 27 Permanent Residents in Old NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers, for the 6 years until 2022 The Province of Newfoundland accepted a total of 13 Permanent Residents in Old NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers, for the 6 years until 2022 If you have experience in NOC 72410 and hold the Job Title or group Automotive service technicians, truck and bus mechanics and mechanical repairers, and you are interested in learning about the process of participating in the Canadian Federal or Provincial Immigration program for this specific NOC code, or if you require assistance after being selected, we encourage you to reach out to us at https://myar.me/contact-us/. Our team will be pleased to assist you in navigating the immigration process professionally. Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

Approved Canada PR visa NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers in Nova Scotia for 6 years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for 6 years from 2017 to 2022 for the province of Nova Scotia. Today is the 22/09/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario. The Atlantic Province of Nova Scotia accepted 3 in 2017, 3 in 2018, 3 in 2019, 4 in 2020, 17 in 2021 & 25 in 2022. We are discussing Canadian Permanent residence figures for NOC code 72410 for the province of Nova Scotia, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers. The total for the 6 years until 2022 was 55. If you have experience in NOC 72410 and hold the Job Title or group Automotive service technicians, truck and bus mechanics and mechanical repairers, and you are interested in learning about the process of participating in the Canadian Federal or Provincial Immigration program for this specific NOC code, or if you require assistance after being selected, we encourage you to reach out to us at https://myar.me/contact-us/. Our team will be pleased to assist you in navigating the immigration process professionally.  Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

  Approved Canada PR visa NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers in NewFoundland for 6 years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for the past 6 years from 2017 to 2022 for the province of Newfoundland. Today is the 22/09/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario. The Atlantic Province of Newfoundland accepted 2 in 2017, 2 in 2018, 4 in 2019, 0 in 2020, 1 in 2021 & 4 in 2022. We are discussing Canadian Permanent residence figures for NOC code 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for the province of Newfoundland. The total for the 6 years until 2022 was 13. If you have experience in NOC 72410 and hold the Job Title or group Automotive service technicians, truck and bus mechanics and mechanical repairers, and you are interested in learning about the process of participating in the Canadian Federal or Provincial Immigration program for this specific NOC code, or if you require assistance after being selected, we encourage you to reach out to us at https://myar.me/contact-us/. Our team will be pleased to assist you in navigating the immigration process professionally.   Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

Approved Canada PR visa NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers in PEI for 6 years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for 6 years from 2017 to 2022 for the province of PEI. Today is the 22/09/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario. The Atlantic Province of PEI accepted 3 in 2017, 1 in 2018, 3 in 2019, 5 in 2020, 10 in 2021 & 5 in 2022. We are discussing Canadian Permanent residence figures for NOC code 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for the province of PEI. The total for the 6 years until 2022 was 27. If you have experience in NOC 72410 and hold the Job Title or group Automotive service technicians, truck and bus mechanics and mechanical repairers, and you are interested in learning about the process of participating in the Canadian Federal or Provincial Immigration program for this specific NOC code, or if you require assistance after being selected, we encourage you to reach out to us at https://myar.me/contact-us/. Our team will be pleased to assist you in navigating the immigration process professionally. Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

Approved Canada PR visa NOC 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers in New Brunswick for 6 years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this data analysis on the number of applicants approved for Canadian Permanent Residence for NOC 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for 6 years from 2017 to 2022 for the province of New Brunswick. Today is the 22/09/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario. The Atlantic Province of New Brunswick accepted 1 in 2017, 3 in 2018, 2 in 2019, 1 in 2020, 6 in 2021 & 14 in 2022. We are discussing Canadian Permanent residence figures for NOC code 72410, Title or group: Automotive service technicians, truck and bus mechanics and mechanical repairers for the province of New Brunswick. The total for the 6 years until 2022 was 27.  If you have experience in NOC 72410 and hold the Job Title or group Automotive service technicians, truck and bus mechanics and mechanical repairers, and you are interested in learning about the process of participating in the Canadian Federal or Provincial Immigration program for this specific NOC code, or if you require assistance after being selected, we encourage you to reach out to us at https://myar.me/contact-us/. Our team will be pleased to assist you in navigating the immigration process professionally.    Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

We've got a fantastic panel of guests, including Jimmy Lee and Kent Bullard from The Institute, and Brian and Kim Walker from Shop Marketing Pros to discuss ASTE, the Automotive Service and Technology Expo in Durham, North Carolina.Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing PodcastKent Bullard, COO, The Institute. Listen to Kent's other episodes HERE.Jimmy Lea, The Institute. Listen to Jimmy's previous episodes HEREShow Notes Watch Full Video Episode https://asteshow.com The Go Kart Event (00:05:26) Discussion about sponsoring the Go Kart event at the Automotive Service and Technology Expo (ASTE), and the excitement surrounding it. Prizes and Activities (00:06:38) Details about the prizes and activities at the event, including fastest lap and time, golf simulator, axe throwing, and more. Management Training and Effective Communication (00:10:11) Mention of various management training sessions, including effective communication, hybrid diagnostics, and marketing strategies for different personalities in the industry. Phone Skills Training (00:16:51) Discussion on the importance of having good phone skills before investing in marketing. Handoff from Marketing to Sales (00:17:32) Exploration of the issue of service advisors not properly handling phone calls and potential solutions. Training Programs for Staff (00:21:36) Importance of developing training programs for technicians and service advisors to ensure their growth and retention in the business. The importance of investing in training (00:24:37) Investing in training and taking care of your team is crucial for success in the industry. Networking and building relationships at events (00:26:06) The value of networking and making connections at events like ASTE cannot be underestimated. The significance of sharpening your skills (00:27:12) Attending training events is like sharpening your tools to become a better technician, shop owner, service advisor, or manager.Thanks to our Partner, Technician FindIf you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.comConnect with the Podcast:-Join our Insider List:

We've got a fantastic panel of guests, including Jimmy Lee and Kent Bullard from The Institute, and Brian and Kim Walker from Shop Marketing Pros to discuss ASTE, the Automotive Service and Technology Expo in Durham, North Carolina.Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing PodcastKent Bullard, COO, The Institute. Listen to Kent's other episodes HERE.Jimmy Lea, The Institute. Listen to Jimmy's previous episodes HEREShow Notes Watch Full Video Episode https://asteshow.com The Go Kart Event (00:05:26) Discussion about sponsoring the Go Kart event at the Automotive Service and Technology Expo (ASTE), and the excitement surrounding it. Prizes and Activities (00:06:38) Details about the prizes and activities at the event, including fastest lap and time, golf simulator, axe throwing, and more. Management Training and Effective Communication (00:10:11) Mention of various management training sessions, including effective communication, hybrid diagnostics, and marketing strategies for different personalities in the industry. Phone Skills Training (00:16:51) Discussion on the importance of having good phone skills before investing in marketing. Handoff from Marketing to Sales (00:17:32) Exploration of the issue of service advisors not properly handling phone calls and potential solutions. Training Programs for Staff (00:21:36) Importance of developing training programs for technicians and service advisors to ensure their growth and retention in the business. The importance of investing in training (00:24:37) Investing in training and taking care of your team is crucial for success in the industry. Networking and building relationships at events (00:26:06) The value of networking and making connections at events like ASTE cannot be underestimated. The significance of sharpening your skills (00:27:12) Attending training events is like sharpening your tools to become a better technician, shop owner, service advisor, or manager.Thanks to our Partner, Technician FindIf you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.comConnect with the Podcast:-Join our Insider List:

For all your automotive Information Tune in or if you have questions, please feel free to call us live at The Answer San Diego @1-888-344-1170.   Below are the Links for the New Apps to listen live no matter where you are! https://www.iheart.com/live/the-answer-san-diego-6020/ https://www.radio.com/theanswersandiego/listen   You can also find all the listening info at: WESTAUTOMOTIVEGROUP.COM THROUGH THE https://theautomantv.com/auto-talk-radio/ Podcast of Show available @ Apple Products, Google Podcast, Pandora, Deezer, Stitcher, Spotify, iHeart, Radio.com and TuneIn.Support the show: https://theautomantv.com/auto-talk-radio/See omnystudio.com/listener for privacy information.

Quinn Legg joins us in the studio. He recently graduated from the Automotive Service and Repair program at NSCC.

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!https://lombardequipment.com/We are talking with 2 all-stars in our industry today! We've got Ron Reichen - president of Precision Body & Paint that has 5 locations in Oregon.We are also talking with Barry Dorn - owner of Dorn's Body & Paint, Dorn's Automotive Service, and Dorn's Specialized Transport in Mechanicsville, VA.Ron & Barry had a panel discussion at the SE Collision Conference called "Repairer to Repairer" and they share with us some of the HOT TOPICS that shops wanted to chat about. 1) Overcoming Objections. My favorite quote from Ron, "We can't fix today's vehicles in a dungeon with a rock and a stick for peanuts."establishing yourself as the expert (taking into account the subconscious impressions). WE ARE THE EXPERTS - we need to appear as such and present ourselves as such.bucking the indoctrinationpull the OE proceduresread themprovide the needed documentationknow the policy language and limitations & educate the guestprovide a repair plan - stop with the photo estimates2) Combating the "Lack of Talent"creating a culture of developmentmarketing to your people internallyknow your people and interact with thembe a part of your shop's every day activitieshands-on with your people at all timesrecruit internally firstpair new team members with a mentor"date a few times before marriage"key point is their personality and their attitude3) Blend Study - You can take advantage of this TODAY!The study found that blending a panel takes 31.59% more time than a full refinish of the same panel, on average, rather than the 50% less time allocated in the three estimating systems.Read the full study here: https://scrs.com/blendstudy/Reach out to Ron or Barry directly: Ron's Email: ronaldr@precisionfirst.comRon Reichen with Precision First - Website: https://precisionfirst.com/Barry's Email: bdorn@dornsbodyandpaint.comBarry Dorn with Dorn's Body & Paint - Website: https://dornsbodyandpaint.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Canada Immigration Work Permit figures since 2006 for 72410, Title: Automotive service technicians, truck and bus mechanics and mechanical repairers for 15 past years Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this Data Analysis release. Today is the 03/05/2023. We are coming to you today from the Polinsys Studios in Cambridge, Ontario. This video may be of interest to foreign nationals and Canadian temporary residents targeting Work Permits or Employer driven programs. This data is about 72410, Title: Automotive service technicians, truck and bus mechanics and mechanical repairers for the past 15 years. This class of work permit is issued by the Canadian Government if selected by a Canadian Employer for a position in Canada. This important data will give you some understanding on the number of people being selected by employers and the work permit processed every year since 2006. In 2006, the total number of Work Permit issued was 0 In 2007, the total number of Work Permit issued was 0 In 2008, the total number of Work Permit issued was 0 In 2009, the total number of Work Permit issued was 0 In 2010, the total number of Work Permit issued was 0 In 2011, the total number of Work Permit issued was 41 In 2012, the total number of Work Permit issued was 131 In 2013, the total number of Work Permit issued was 182 In 2014, the total number of Work Permit issued was 157 In 2015, the total number of Work Permit issued was 211 In 2016, the total number of Work Permit issued was 145 In 2017, the total number of Work Permit issued was 165 In 2018, the total number of Work Permit issued was 208 In 2019, the total number of Work Permit issued was 374 In 2020, the total number of Work Permit issued was 237 The Average for the 15 years was 123, and the trajectory of growth compared to 2006 and 2020 is a growth of 0%, 2010 and 2020 is 0% and 2015 and 2020 is 89%. The comparative trajectory % would have been a lot higher if 2020 was not a pandemic year. This release is about 72410, Title: Automotive service technicians, truck and bus mechanics and mechanical repairers  Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

Canadian Job Opportunity for Foreign Nationals: NOC 72410, Job Title Automotive service technicians, truck and bus mechanics and mechanical repairers Category 2 in Manitoba     Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this Canadian Job Opportunity for Foreign Nationals. This video is specifically for Immigration Clients and Polinsys Clients. Today is the 12/02/2023, and I am coming to you from the Polinsys studios in Cambridge, Ontario.  The Student Herald, a licenced Canadian recruitment Firm has released information for a job requirement for foreign nationals possibly leading to Canadian Permanent Residence. This is an opportunity for those with work experience in Canadian NOC 72410, bearing Job Title Automotive service technicians, truck and bus mechanics and mechanical repairers coming under Category 2. If you have work experience in this Job Title, then check out for details of this job posting on your Canadian Authorized Representative's website: https://myar.me/jobs . Your Canadian Authroized REpresentative also provides guidance on how to apply. This position is from the Province or Territory of Manitoba  Employer-driven programs are one of the fastest ways to reach Canada leading to Canadian Permanent Residence. The two popular Federal employer-driven programs are the AIPP and the RNIP. Most provinces also have their own independent employer-driven programs as well, Welcome to this weekly video update on PNP news brought to you by IRC News. We understand the importance of staying informed about Canadian job opportunities, data analysis, and immigration news, and that's why we're here to provide you with the latest information. To further your understanding of becoming a Canadian Permanent Resident, we invite you to watch our free online YouTube videos at https://polinsys.com/p. Our Canadian Authorized Representative also conducts a free Q&A session every Friday to answer any questions you may have. For more information and Zoom meeting credentials, please visit https://myar.me. It's important to note that the Canadian Government regulates who can charge fees for immigration services, so we recommend following the link https://polinsys.co/rep for more information. If you're looking for a free evaluation of your Canada PR application, please visit https://myar.me/evaluationXX. To stay updated with our latest news, follow us on Facebook, Instagram, and YouTube. We appreciate your support and hope you've found this video informative. If you liked this news, please like the video and to receive notifications about more Canadian job positions, please subscribe to our channel.

Tips

Silicon Valley has changed how the entire world goes to work. Mobile apps, along with the 2020 pandemic, ushered in the gig economy.   Now, the tech sector has its sights on the automobile service industry. Enter the rise of mobile repair.   Want to add strategic pricing to your marketing tool box? Go to InteliChek.com  or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     InteliChek   Wrench Acquisition News   Wrench/Bridgestone   ABC San Francisco   NBC Bay Area News   Orlando News 6   Orlando News 6 #2   Serra Honda O'Fallon   Beyond The Wrench Podcast   CNET Cars/Cooley On Cars   Roadside Rescue   Audi Wilmington   Serra Honda O'Fallon Website   Wrench   RepairSmith   YourMechanic   Turntable Coffee Counter (Jackson, TN)   Brent Wood-London Town   Alsever Lake   Lang Marketing 2022 Report

1054 Car salesman and mechanics have a notoriously bad reputation for customer service but it doesn't have to be that way. You can develop the skills and teach your team to communicate more efficently to naturally improve work and reduce conflicts with customers. Customers need to be educated so they understand the services they need and walk away from the transaction feeling good rather than feeling ripped off. So let's talk automotive services and how to sell them with Coralee Zueff. ___________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusiness --- Support this podcast: https://anchor.fm/businessbrospod/support

Joe Chambers and Erick Jauregui discuss how they got started in automotive and eventually founded Service Drive Live!https://youtu.be/U3s9dTPKXJkWarm welcome and BIG THANKS to Joe and Erick for joining us today!BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketingSee more episodes: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedops #dealership #marketing #sales #parts #service #fixedoperations #video

Joe Chambers and Erick Jauregui discuss how they got started in automotive and eventually founded Service Drive Live!https://youtu.be/nJHUbqj14zUWarm welcome and BIG THANKS to Joe and Erick for joining us today!BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketingSee more episodes: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedops #dealership #marketing #sales #parts #service #fixedoperations #video

I do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep. So Why are we in this position? That's great Chris, Now what's the solution? First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately. Second: We take $5 of the increase and make sure we have a full benefit package. Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there! Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer' their time to talk to the students, teachers and administrators about our incredible industry. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)

I do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep. So Why are we in this position? That's great Chris, Now what's the solution? First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately. Second: We take $5 of the increase and make sure we have a full benefit package. Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there! Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer' their time to talk to the students, teachers and administrators about our incredible industry. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)

Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can. Marc Pons, https://www.chapelhilltire.com/#/!search?season_id=2&search_by=vehicle (Chapel Hills Tire), 9 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC Key Talking Points Should you sell tires? Don't leave money on the table, be the one-stop shop to serve your customers. Tire programs are key for selling tires. Initially didn't want to be in the family business- didn't want to be viewed as his father's son who had things ‘handed' to him  “Work Happy, Drive Happy” culture. Employees will treat customers up to the level they are treated themselves. They need to be rested, cared for, and appreciated. The culture in your business exists even if you don't do anything to it. Your culture needs to be articulated and written with your team. Then you need to install routines to drive the culture. Let the values guide your decisions.     “Value of the Week” huddle at every store every morning to go over the value of the week and how to live it. “Strive for Excellence” tech helping another tech etc.  On the website- “Why Work Here,” with pay and compensation plan   Workforce development- ASTA has a strong apprenticeship program with hands-on experience.  Training- service advisor training, tech training, ASE master techs do lunch and learns for test preps. Working on having a full-time in house trainer.  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

On today's episode, Chris and Coach Christian discuss the many different types of Service Advisors. Which one are you? Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

June has been designated as Automotive Service Professionals Month by the National Institute for Automotive Service Excellence (ASE). PWC has an impressive Fleet Division that keeps our vehicles on the road and manages several other assets for Fayetteville's Hometown Utility. Jim Scaccia (Fleet Manager) and Seth Wagoner (Fleet Shop Supervisor) joined us in "The Bucket" to chat about the overall Fleet environment, their career paths, changes in the automotive industry, and measures taken by PWC to reduce fuel emissions now and for the future. Tune in as we salute our own Automotive Service Pros!

 In this week's episode of Beyond the Wrench, we are looking into the future of the automotive industry. We are joined by Joel Milne, Chief Executive Officer, RepairSmith to discuss what we can expect from the automotive industry, how we can execute these changes, and the next generation of automotive technicians. Resources:Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.512.7330About Our Guest: Joel MilneChief Executive Officer, RepairSmithjoel@repairsmith.com 

Tricia Sauls is the Executive Director of Automotive Service and Tire Alliance (ASTA). Her breadth of experience lays within the fields of data management, finance, and branding, specializing in social media and creative marketing. Previously, she was the Office Admin of Marketing for Unity of the Triangle and a Project Manager for Atlanta Business Technology.  In this episode… It's easy to feel isolated as a small business. Day after day, you see huge companies reaching new pillars of success and wonder, “Will I ever get there?” The truth is, people at the top got "there" by supporting each other. Successful people band together with ideas to make things happen. While you certainly can accomplish great feats on your own, it doesn't happen as easily when you're forced to wear too many hats. When you join a group where everyone is excited to see new ideas come to fruition, you'll find yourself growing in ways you never thought were possible. On this episode of the Gain Traction Podcast, Neal Maier sits down with Tricia to discuss how the Automotive Service and Tire Alliance (ASTA) is building up the automotive community. Tricia talks about the merger between IGONC and NCTDA that created ASTA, the organization's main goals, and their mutually beneficial apprenticeship program. Here's a glimpse of what you'll learn:  Tricia Sauls discusses the benefits of the merge between IGONC and NCTDA Goals of the newly-formed Automotive Service and Tire Alliance (ASTA) Tricia describes the win-win results of ASTA's apprenticeship program How ASTA is building up the automotive community Resources mentioned in this episode: Tricia Sauls on LinkedIn  Automotive Service and Tire Alliance (ASTA) Neal Maier on LinkedIn  Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.   We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more. 

Few people know the world of automotive service better than Chuck Searles, who joined Evan Hackel for a recent Training Unleashed Podcast.   In 2020, Chuck was named the President of the Automotive Management Institute, a nonprofit trade organization in the automotive sector. Chuck brings an astonishing wealth of knowledge in the automotive industries, where he has been a leader for nearly three decades.   What does it mean to be certified in an automotive service specialty? What does it mean to be accredited? And what impact do certification and accreditation play in a technician's career and on the profitability of the company where he or she works?   You will want to listen to the entire Podcast. Chuck and Evan delve deeply into these topics, and more. You won't want to miss a word. Learn more about your ad choices. Visit megaphone.fm/adchoices

John Eppstein, owner of John's Automotive Care, San Diego CA has been in business since 1998. The business is a complete general automotive repair and a smog test station. John's Automotive Care has been relocated twice; the last move was in 2003. John has been in the automotive industry since 1985. He is the Immediate Past President of the B & G Clubs of East County where he's worked since 1996. He is also a member of a local NAPA BOG group. John's been a member of ASCCA's Chapter 24 for over 12 years during which time he has served as secretary, vice president and chair of the Meetings Committee. John's Automotive Care is also currently an ASC Educational Foundation Cars for Careers donation site for San Diego, CA. Listen to John's other episodes https://remarkableresults.biz/?s=%22john+eppstein%22 (HERE) Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA's past president. Look for Dave's other episodes https://remarkableresults.biz/?s=%22Dave+Kusa%22 (HERE). Key Talking Points Purpose - Raise funds and money to support and encourage technical education and training for the automotive industry through scholarships, endowments, career development and other industry inspired programs. Vehicle donations from customers that go to auction- “cars for careers” Example- transmission/engine repairs. You are able to donate a vehicle  no matter where you are, it's not limited to only California Low overhead- about 75% of the money coming in from the vehicle donation program gets put into funds. Volunteer-based foundation. You don't need to be a shop owner to be included in the board of trustees (tax advisor, grant writer etc) Last year they awarded 28 scholarships to 16 deserving students for a total of $23,500. To date, this is the largest amount awarded in the history of the Foundation. Schools involved - community colleges across California such as Cuyamaca College, Skyline College, Rio Hondo College, San Diego Miramar College, Citrus College, Chabot College, UTI Vetting process – Scholarships are awarded to students who fill out applications athttps://automotivescholarships.com/ ( https://automotivescholarships.com/) all applicants that meet basic requirements are then scored by a panel of automotive professionals and winners are picked from the highest scoring applicants. Opportunities to create a scholarship- John has started a scholarship with his business. He will match whatever his employees put into it. There are also one time scholarships for smaller amounts.   Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Since 1989 TRACS has been the industry's leading shop management system. And in the last 30 years it's gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there's more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS...

Jason's older brother, Nick Savino, joins the podcast as a guest. Nick is the Fixed Operations Director of the All American Auto Mall in Old Bridge. He's in charge of the Ford, Subaru, Isuzu and Jerr-Dan Service, Parts & building operations in Old Bridge, NJ. Nick talks about the current landscape of automotive service, why he obviously recommends dealership service over 3rd party shops and gets into what makes our service center great. Some of those things include transparency with our texting & video tool, pricing, certifications, loaner fleet, Ford Mobile Service Van and of course the people who work here.

This was a jaw dropping number we did NOT expect! See omnystudio.com/listener for privacy information.

Even though she grew up with family in the automotive business, Breanna had dreams for a more conventional profession after college or graduate school. However, with circumstances dictated by the economy and an opportunity presented to her, she decided to enter the automotive business. It was the beginning of an interesting career and she never looked back (until this podcast of course!) Listen to Breanna's career story as a successful female in a male dominated profession, where she made her way from an automotive dealership Service Writer to Director of Workforce Development representing automotive dealerships all across New Jersey. Hosted on Acast. See acast.com/privacy for more information.

Episode 97 – The Future of the Automotive WorkforceIn this episode, we talk with Kim Hickey, Client Fulfillment Director, Coach and Trainer at the Automotive Training Institute. Kim moderated the panel on the Future of the Automotive Workforce and raised some of the thorniest issues we face as an industry in attracting, developing and keeping the technical talent we all need now and for the future. From the evolution of what it means to be an automotive technician, to facing our own shortfalls in taking direct action in meeting the challenge, in many cases we have no one to blame but ourselves for the situation we find ourselves in today. Hear all about it as we explore what we don’t know, what we need to change and what we need to do to ensure that we’ll have the business and technical talent we’ll all need to survive and thrive in the 21st Century.In this episode, Kim shares her thoughts on how the Future of the Automotive Workforce panel came about and how it explored the most challenging issues facing show owners today. Hear all about it as she discusses:·       How Kim got started in the automotive service industry with her own shop in Arizona and found her calling as a coach, mentor and trainer with ATI.·       How Kim personally works to train the next generation of trainers in the industry.·       Why there’s a shortage of technicians and people getting into our industry.·       What the industry is doing to address these shortages.·       Where we’re falling short in cultivating the talent we do see coming into the shop.·       How the requirements for becoming an automotive technician have evolved.·       What we need to do as an industry to help the educational system increase the supply of new technical talent.·       The biggest barriers to those thinking of entering our industry and the cost involved in education, training and tools.·       How the competition for the technical talent we need goes far beyond our own industry and who those competitors are.·       Why we’re not doing nearly enough to tell our story about how the automotive industry can offer a rewarding, secure career with opportunities for growth and advancement that remain largely unknown and unappreciated by parents and career counselors.·       For more information, you can contact Kim at khickey@autotraining.net

The Buzz: “Spare parts are the engine in the aftermarket. In the interest of your customers you want to make sure that it does not sputter.” (Oliver Bendig, German After Sales & Industrial Manufacturing Lead at Monitor Deloitte) Planning and ensuring that your supply chain has the right aftermarket part at the right time for the right customer is an incredibly challenging logistical challenge. This is especially true in the automotive business, when it involves your customers' means of transport and the demand is uncertain. How can service parts manufacturers ensure they have the flexibility and visibility to be responsive to variable demand, collaborate with dealers and aftermarket providers, and help get customers back on the road quickly and safely? We'll ask Ravi Patwardhan at Deloitte, Guada Joseph at SAP and Sundar Chandrasekaran at Deloitte for their expert insights on how to make planning and managing service parts a more reliable process on Automotive Service Parts Planning: Streamline Your Aftermarket for Reliability.

Customer service is something everyone experiences in their lives, whether providing it or receiving it.   Mike shared the old adage "you can catch more flies with honey than with vinegar" regarding how you interact with to those providing the customer service experience.  He also shared a fun-fact trivia that this adage is older than "the squeeky wheel gets the grease" which came out in the 1800's when the wagon was invented, versus the "honey and vinegar" which came out in the 1700's.Mike is excited about his new podcast as well called Total Nonsense with Josh and Bosch.  He shared how he and his co-host began and the transitions they have made, which we could very much relate to.We also covered the fun experiences that the pandemic has placed on some of us  in learning new technology and the new way of communicating.Thank you, Mike, for sharing your story, and we found out you have more!  We look forward to having you back!You can find Mike's podcast episodes at https://totalnonsensewithjoshandbosch.buzzsprout.com, on Youtube at https://youtu.be/3jgiMHkbBs4 or email him at totalnonsensewithjoshandbosch@gmail.com.More about Mike Bosch:I am a 49 year old male. I have been married for 28 years. My wife and I have 2 grown sons. I work in the Automotive Service industry and have worked for the same company for 24 years. I am a big fan of TV and Film. I love the obscure “movie quote.” For our 25th Anniversary, my wife and I went to a taping of the popular game show The Price is Right and I lost in the Showcase Showdown.3 years ago I completed an Ironman endurance race. I lost over 50lbs in the process by changing my diet and exercising daily.I passed my PMP last fall with 3 above targets and am currently studying Lean 6 Sigma in pursuit of a Black Belt certification.I am restoring a classic car in my garage. I recently started a Podcast with a work colleague and I love to talk nonsense.#entrepreneurmind #succeeding #entrepreneurspirit #successminded #inspiration #change #education #lifelessons #buzzsprout #podcast #podcasting #Spotify #GooglePodcast #TuneIn #stitcher #ApplePodcast #iHeartRadio #Pandora #PodcastAddict #Podchaser #Deezer #Listennotes #Overcast #Pocketcast #Castro #CastPost #iamthatgal #liftyourstory #liftyourstorypodcast #thatgalwiththatguy #joshandbosch #totalnonsensewithjoshandbosch #mikeboschSupport the show (https://paypal.me/iamthatgal)Free Book with any $20+ Podcast Support Make Up Not Required - How to Brand the TRUE You by LaurieAnn & Contribution by Roy MillerBE A GUEST/FIND A GUEST Start for Free! PODMATCH is innovative, provides easy communication and dashboard scheduling! My pick of the month!Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Episode 86 – From Customer to General ManagerDan Levin discovered his passion in an unusual way-by accident. After traveling in Europe and college, he moved to Boulder, Colorado where he ran a rental car operation and became a customer of Pellman’s Automotive Service. One of those repairs resulted in finding his career path as an ASE Certified technician who worked his way up to become General Manager, thanks to the help, training and trust from independent shop owners Brad and Lisa Pellman, Dan is another of our next-generation leaders who believes strongly in his customers, his team and his own passion for the automotive service industry. Listen in as Dan discusses:· How buying a used International Scout led him to his career.· His role as General Manager at Pellman’s Automotive Service in Boulder.· His pride in being an ASE-Certified professional and work to help his technicians achieve Master Certification.· How hybrid vehicles represent a substantial piece of their market.· Why keeping his technicians up to speed on the latest technology is one of his biggest challenge, and how he meets that challenge.· Why finding qualified technicians is a matter of reputation and messaging.· How his best technicians often come from different parts of the country.· Maintaining a formal employee training program during COVID.· The attraction for and excitement he finds in the automotive industry.· The importance of investing in your employees.· Why overcoming perceptions of our industry is key to attracting the next generation.· The value of virtual training and the discussion it brings to the process.· How the business supports the community and vice-versa.· Why he couldn’t do it without his dedicated staff.· Developing his business skills through training and talking with peers.· How he sees ASA as critical to our industry’s success.

https://youtu.be/Ct0OwU5gxik Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is an Owner / Service Advisor Coach / Shop Consultant with ShopVision and currently still holds his ASE Master Tech, Under Car Specialist, & Service Writer Certifications. He started wrenching full time at a small independent shop in 1995 and over the course of the next two and a half decades he has managed & teched at Midas, a Chevrolet/Cadillac dealership and a handful of independent repair facilities in Washington & S.E. Idaho. During his journey he has never stopped learning and has been blessed to work for and with those who value education, training and coaching. He has been through various facets of automotive training including GM, ATI & RLO and even took it upon himself to attend Northwest University for 2 years to complete his Ministry Leadership degree to become a licensed Pastor all while successfully & profitably running a shop full time…(talk about being stretched!!!). Needless to say, his fire is lit !!! In everything he does, Clint is focused on people and focused on excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service possible – every phone call, every visit, every repair, every time ! Dan McWilliams started his journey in the Automotive Service Industry on October 1998 when starting his education at Automotive Training Center in Exton, Pa during which he developed his passion for Automotive Service Excellence. Started working in the field as a technician January 1999. Graduated in May 2000 from Automotive Training Center with a degree in Specialized Automotive Service Technology. Has always strived for excellence and providing the best service by constantly attending training. After 17 years as an Automotive Technician during which becoming the lead technician He expanded his career into the Service Manager position in 2016. Dan has continued his passion to offer the best Automotive Service and is continuously training to learn to offer the best Client experiences for Automotive Repair with the goal of Owning and Managing his own Automotive Repair shop. Benjamin R. Lesueur is the General Manager of Oxford Automotive. Ben is a young, driven individual who is motivated to learn and overcome obstacles unlike most of his peers. He has a vision for business growth and employee development to succeed in unison with his team and applies unconventional solutions to create remarkable results. Ben started his journey pushing a broom for the shop owner at Oxford Automotive back in 2018 when he graduated high school and has taken on every opportunity to grow the operation. James Church, the owner of Oxford, and Ben have taken a team-like mentality to both grow personally and professionally. Ben was promoted from pushing a broom to Service Manager within 2 years of service at Oxford and became the company's first General Manager then a year later. This team's success has allowed them to venture onto a second location and expand their operations beyond expectation. Through proper delegation, accepting feedback, and creating a very positive family like atmosphere Ben and his team have been able to create a winning operation for all members involved. Scenario #1 (contains 2 parts) SA: Clint, Customer: Dan, Observer: Ben The goal of this 2-part role-play is to demonstrate the importance of  closing the expectation gap on the inbound (appointment setting) call and how vital it is to make the sale by building anticipation in the results of the DVI) (Focus – Making the Sale) PT-1: A first-time customer calls in to the shop to

Brad is the Co-Founder of Pellman's Automotive Service a family owned automotive repair shop in Boulder, CO with a unique emphasis on green auto repair and environmentally friendly business practices. Brad and his wife Lisa founded Pellman's in 1995 and continue to demonstrate outstanding customer service and a firm commitment to having a positive impact on their community and environment.

Welcome to another episode of Beyond the Wrench. This week, we’re talking with Timmy Martin. Timmy is an Automotive Technology Instructor at Red Oak Independent School District. Timmy is passionate about educating young students about how the industry operates. We discuss how shops can help grow automotive programs at both the high school and post-secondary level, and drive more interest in the industry.Don’t forget to sign up for our upcoming virtual roundtable, How Shops & Schools Can Attract More Students to the Industry. Learn more and register on our website.About Our Host:Jay GoninenFounder & President, WrenchWay & Find A Wrenchjay@findawrench.com | 608.512.7330About Our Guest:Timmy MartinAutomotive Technology Instructor, Red Oak Independent School District

https://youtu.be/1Jwgx-tmrDk The Panel: John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th. John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. John is also a technical trainer for an aftermarket company. Listen to John’s previous episodes (https://remarkableresults.biz/?s=%22john+bridgwater%22). Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region's ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes (https://remarkableresults.biz/?s=%22Kevin+Eckler%22). Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes  (https://remarkableresults.biz/?s=%22Richard+Falco%22). Paul Marquardt Started in this business in 1979 as a pump jockey and lube tech. Paul attended various training over the years, some of it daytime training 4 hours of travel time. He bought the business Northwoods Auto Techs, Rhinelander, WI, in 1990 and in 1995 expanded from 2 bays to 5 bays and became a NAPA Autocare center at the same time. He was the NAPA Stevens Point NAPA ASE Tech of the Year from 1999 through 2008 and was the National NAPA ASE Tech of the Year for 2010. Paul Joined the NAPA Autotech training team around 2011 as a contract trainer and have been doing that as well as keeping the business going. Learn of Paul’s Previous episodes  (https://remarkableresults.biz/?s=%22Paul+Marquardt%22). Key Talking Points Many technicians and shop owners started pumping gas ‘Pump Jockeys’ at full-service stationsPaul and Rich pumped gas when they started. Groomed into the shop 1986 Ford was fuel injected. The learning curve happened after that.You learned about new tech via trial by fire You could diagnose carburetors with your ears and vacuum Gauge Many had great mentors that were very instrumental in teaching them Kevin worked at the dealer because he thought it was the mecca of technician jobsHe graduated top of his class from Rhode Island Technical Institute The dealer was the place you worked because it was considered a careerIt may not apply today Chrysler Caravan debuted in the 80sHad a Mitsubishi motor It set the pace for the future of SUV’s and Crossovers IROC-Z debuted in the 80sRich owned one When the phone rang in the 80s you had a high potential that they would become a customerToday it can lean toward pricing Pricing of parts was from different color sheets They don’t miss paper catalogs or manuals Paychecks went into race cars Boomboxes with 12 D cell batteries were the norm Some starting pay rates...

This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency.On this episode of Beyond the Wrench, we discuss increasing profitability by managing the processes within your dealership. We also talk about the importance of putting technicians first in your service department.About Our Host:Jay GoninenFounder & President, Find A Wrenchjay@findawrench.com | 608.512.7330About Our Guest:Jason HarrisPresident, Digital Dealership SolutionsConnect w/ Jason on social by search for Strategy with Jason

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes (https://remarkableresults.biz/?s=%22Ryan+Clo%22). Key Talking Points: Would your organization crumble if you stepped aside?Processes, employees, systems in place for day to day duties   How has your business changed in the last 3 years?Technology (DVI), dynamic management system, integrating software If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Raise your prices, hire the best possible help, spend on marketing, take on debt head-on  If you could pick up a new skill in an instant what would it be?Marketing video content Recently fired a customer? The reason?Fixed accident damage but still wasn’t driving right, the owner didn't want to authorize more. Gave money back to the customer. Situations like this come down to what you promise a customer.   What drives you?Being A-type personality, a strong need for efficiency, and productivity. Enjoys problem-solving and being organized. Plan your day out with a google doc or calendar as a base- reassess and reprioritize when needed   Biggest mistakes?Understanding value-focused and not price-focused Manage work-life harmony Balancing business so the owner is not doing all the tasks and jobs Your biggest learning momentWorking with a coach- benefits your business, employees, and customers How did you decide to become a shop owner?A hobby that became the only source of income. And people wanted a mechanic they could trust. Last update on the website?Updated for COVID-19 Most recent updated to processes/systemsBusiness is like a tire, always something that happens- always tweaking processes and systems Dream carPorsche 959 Latest book?“Zero to One” Peter Thiel Learning from startup companies- create something from nothing    New technology added to the business? Text to pay system The secret to conducting a good job interviewIs this the right fit for them? Avoid bad hire, is this right move for you? Is this position on your career path?  Ever make a major pivot in business? Started as a trade person and hurt back- hired partner but didn't work out, hired a coach and started working on the business than in business  COVID-19 pivoting   Resources: Thanks to Ryan Clo for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. (https://remarkableresults.biz/listen/) Find every podcast episode (https://remarkableresults.biz/episodes/). Every episode segmented by Series (https://remarkableresults.biz/series/). Key Word Search (https://remarkableresults.biz/tag-cloud/). Be socially involved and in touch with the show:

On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive service repair industry for everyone involved — and that starts with his employees. We discuss the importance of training, having difficult conversations with employees, how to determine fair compensation, and more. About Our Host:Jay GoninenFounder & President, Find A Wrenchjay@findawrench.com | 608.512.7330About Our Guest:Alan SymmesOwner, Revolution Automotive Services

Law Automotive joins us for the Business Segment on the WMAY Morning News Feed. See omnystudio.com/listener for privacy information.

We represent approximately 750 independently owned auto repair and service centers across Minnesota. They are deemed critical services during this Stay at Home order. We are an essential part of our community and we are here to help you. We want to help you and keep our employees employed during these difficult times. To make this happen we are staying clean and practicing safe procedures to keep our customers and employees safe.

Episode 34 – EPA Refrigerant Update: What’s Next?The EPA and mobile air conditioning industry have long enjoyed an effective working relationship. That cooperation continues to this day. Listen as Chenise Farquharson, Significant New Alternatives Policy (SNAP) Program Coordinator for the EPA Stratospheric Protection Division’s Office of Atmospheric Programs shares insight and information to keep A/C service providers ahead of the curve. This episode, recorded at the 2020 MACS Training and Trade Show Event, will bring you up to speed on: · The latest on Sections 608, 609 and 612 rules and regulations.· The importance of having A/C technicians trained and certified in refrigerant handling and recycling, and the penalties shops face if they aren’t.· The SAE standards EPA references for 1234YF A/C equipment manufacturers.· Limitations on purchasing refrigerant and recovery/recycling requirements.· Update on SNAP refrigerant substitutes.· Where we’re going on the regulatory front.· What next-gen refrigerants are being discussed.· The valued relationship between the EPA and A/C Industry

Episode 25 – ASA Mechanical Division ReportASA Mechanical Division Director Tom Piippo reports on recent activities by the ASA Mechanical Operations Committee. This new, bi-monthly podcast for ASA members keeps you up-to-speed on important projects such as new vehicle technology now appearing in the service bays and other developments that have the potential to significantly impact ASA members and the automotive service industry at large. Listen to learn how ASA has your back in Washington and across the nation, including:· The latest information on a project to offer feedback and recommendations for the Car Care Council to help raise consumer awareness on the need for proper air conditioning service.· The need for Periodic Motor Vehicle Inspections and efforts to educate legislators, repairers and consumers on the value of these programs in enhancing safety on the road.· How the MOC works with the Washington office to represent shop owner interests on Right to Repair and Data Access legislation.· Efforts to ensure ASA member shops have access to the service information they need to service today’s and tomorrow’s vehicles.· The need for training and information on Advanced Driver Assist Systems· The return of CARS (Congress of Automotive Service and Repair) and how the MOC helps to select the training available at the ASA Annual Business Meeting.

Frank Leutz is a 28-year member of the automotive service industry. He is the COO of nationally recognized, award-winning Desert Car Care of Chandler in Arizona, a seven-bay top 1% national gross revenue shop. He served as President of the Phoenix Chapter of the Automotive Service Association and was elected and still serves on, the National ASA Mechanical Operations Committee representing over 5,000 independent garage owners across the country. In 2016 he launched Wrench Nation which features the award-winning Wrench Nation Car Talk Radio Show with Frank as the host, airing weekly on 88.7FM The Pulse. Frank is a car care expert for Phoenix Metro TV networks and serves as an industry expert on various panels and presents at automotive conferences at Ratchet & Wrench, ASA National, and APPEX. 

Episode 22 – Lifelong Learning – The Millennial WayMario Rojas is an ASE-Certified Master Technician with L1 at Pete’s Complete Auto Service in Miami, Florida. He’s also a millennial on a mission: to share his knowledge every chance he gets. We caught up with Mario at the ASA-Florida Foundations event and had a short but enlightening conversation about how our younger technicians think differently about training and lifelong learning. Listen in as we discuss:· The value of having an employer that supports ongoing training for their technicians· How far some technicians and employers will go to find great training· Using YouTube to share knowledge and help others· How millennials think and learn differently· How much annual technical training is enough?

Eddie and Wanda Price/Eddie’s Automotive Service Eddie’s Automotive Service is a locally owned general car and light truck auto repair center. Eddie has been doing vehicle repair in Lilburn since 1980. They opened their business in 1988. They perform mechanical repairs to most cars and light trucks, mostly domestic and Asian makes. Everything from brakes, […] The post MARKETING MATTERS WITH RYAN SAUERS: Eddie and Wanda Price of Eddie’s Automotive Service appeared first on Business RadioX ®.

On the latest episode of Business Connection, host Liz Spencer, chats with: 1) Medicare Solutions 4 Seniors, offers no cost and no obligation Medigap comparisons and helps you learn about options for Medicare Supplement policies. 2) Codeverse, the world’s first fully interactive coding school and educational tech platform that teaches kids (aged 6-13) to code. 3) Partners In Performance Automotive Service and Repair, leader in Automotive Service and Repair in the Naperville and surrounding areas.

The Panel: Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns Dubwerx, a multi-shop owner in Cincinnati, OH. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan has also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes  (https://remarkableresults.biz/?s=%22Ryan+Clo%22) . Edwin Hazzard is a business owner, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and automotive service professional magazine and has been an auto tech since 1984. Listen to Edwin’s previous episodes (https://remarkableresults.biz/?s=Edwin+Hazzard) . Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times. An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm. Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes (https://remarkableresults.biz/?s=Craig+O%27Neill) .   Key Talking Points: Ryan Clo uses Google Docs to create a todo list. This makes for desktop and mobile. He puts in hyperlinks to help him. He is on his desktop most often. This allows him to be organized. Craig uses Calendy to schedule time with him. It helps him manage his time with clients Too many shop owners let their day manage them instead of them managing their day Ryan uses Gmail and an add-on called Boomerang Use Gmail read receipts to get a verify on an important message Zoom or Skype for face to face with certain clients or a networking group Shop owners should have a camera and USB headset/mic at their ready for this new way to communicate Multi Shop Operations use Zoom to stay connected with their teams and to hold meetings Bridges the gap of distance Duo for Android for face to face Join.me is a quick free app for screen share Mighty Text is an app you can use on desktop and sync to your smartphone Apps to consider Insurance company Airlines Bank Training events Associations Remarkable Results Radio Loyalty card app Uber Lyft Uber Eats Waze Facebook Groups Marketing Evernote Slack Apple Health App Foodicate Food bar code scanner to understand what is in the food you buy Drop-Box for cloud storage Google Drive Google Tasks Express VPN. A level of protection while you are on the road. Encryption   Resources: A special thanks to Ryan Clo, Edwin Hazzard, and Craig O’Neill for their contribution to the aftermarket. Books Page (https://remarkableresults.biz/books/) Leave me an honest review on iTunes...

New mobility services will be the new segment that will attract a major share of value generation in a dealership

The 400th episode milestone for the Remarkable Results Radio Podcast would not have been possible without the support of aftermarket professionals who have embraced the podcast as an important educational and networking tool to not only grow themselves but their businesses. The ability to listen to concepts, insights, trends and differing views stretches our ‘think’ and serves the reality that there are many ways to grow and prosper. Thanks for continuing to listen to the stories; the context of the aftermarket.  Carm PS: Thanks to the sponsors of the podcast that also helped make this an enduring and significant educational tool. The milestone panel: Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes  (https://remarkableresults.biz/?s=%22Dwayne%20Myers%22) . Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes  HERE (https://remarkableresults.biz/?s=%22Pete+Rudloff%22) . Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Maryann and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser As so many in the aftermarket know when husband and wife’s and families, for that matter, run a great business there are a few secrets that make it all work. Maryann talks about two of the secrets to working together; knowing your role and trust. Link to Maryann’s Previous Episodes  (https://remarkableresults.biz/?s=%22maryann+croce%22) . Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists.  When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes  (https://remarkableresults.biz/?s=%22Kevin+Eckler%22) . Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management...

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes  (https://remarkableresults.biz/?s=%22Ryan+Clo%22) . Key Talking Points Every successful shop of the future will understand this 60% of customer don’t trust auto repair shops. Are 60% of shops overselling services? NO! Why is there a distrust issue? Because we are not taking care of the customer personal needs. They need to feel safe. They need to have a great experience. Is your image current? Do your customers feel good about the environment they experience at your shop? Clean. Fresh. Modern. Don’t make your shop look the same as all the other shops. Customers want a higher level of service and will pay for it. Your image in the market will also attract the best people to work for you. Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business. Pay attention to your own purchase decisions. A special thanks to Ryan Clo for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)         Find a Top Podcast Listening APP for your...

Your Learning Curve Never Sounded So Good Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC.  Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry. Amy was awarded the  2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes (https://remarkableresults.biz/?s=%22Amy+Mattinat%22) . Mike Coley is the Senior Vice President at the National Institute for Automotive Service Excellence(ASE). Mike’s responsibilities include oversight of ASE’s Operations and Test Development workgroups, along with coordination of day-to-day operations with ASE’s testing contractor, Prometric. Mike joined ASE in 1994 as the Executive Director of Technical Services. In that role, Mike led the development of the L1 Advanced Level Test and Composite Vehicle types 1 and 2, refined ASE test-construction methods using item response theory, and coordinated the launch of ASE’s computer-based testing program. He was promoted to Vice President in 2004, and subsequently directed ASE’s IT workgroup and led the development of ASE’s customer relationship management (CRM) system. He was promoted to Senior Vice President in 2013. Prior to joining the ASE staff, Coley managed his family’s automotive repair business in SanAntonio, Texas, and served on the ASE Board of Directors, including a term as Chairman in 1991. Coley has a B.S. in Electrical Engineering from SMU in Dallas, Texas, an MBA from George Mason University in Fairfax, Virginia, and previously taught Automotive Emissions classes at Northern Virginia CommunityCollege. Jeff Walker is the President of Walker’s Automotive Service of Pleasantville, New Jersey. Jeff is alson on the ASE Board of Directors and is a Past Chairman of ASE. He as been ASE certified since 1977   Key Talking Points: ASE needs to be in front of your customer, be part of your culture and ingrained in the training/certification culture in your business. ASE is your ‘Dr.’ credentials. Use them to promote the value of your technicians. Our techs need to be proud to wear their patches and be introduced as ASE certified technicians. ASE certification can build the team and you can engage incentives and wages based on certification progress and re-certifications. Promoting ASE and ASE Blue Seal to the public. We must not count on ASE to do it. They provide the certifications and we need to embrace these certifications and promote on our own. ASE website for the consumer: ase.com/drivers We need to show the customer that our technician team meets certification standards through ASE testing. ASE does not promote to the public. They are a certification entity, non-profit and the industry needs to get behind them. Your ASE credentials must be marketed to your community and customer base. The way you bring value to ASE inside your business is to promote it as a required standard inside your business that can be a differentiator. Techs say, “What does it do for me?’ If owners don’t believe it does make a difference and is a requirement then the tech will see no value. When the test is passed and the competency is set, that makes a huge difference. Consider there is a fear of failure in not passing a test. We learn from...

> Your Learning Curve Never Sounded So Good The Panel: John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th. John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. John is also a technical trainer for an aftermarket company. Listen to John’s previous episodes (https://remarkableresults.biz/?s=%22bridgwater%22) .   Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes  HERE (https://remarkableresults.biz/?s=%22fanslow%22) .   Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists.  When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes (https://remarkableresults.biz/?s=%22eckler%22) .   Jude Larson is the Director of New Business Development for the ACT Group.  He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid online and print marketing company, a top performer in the financial industry, and had a record-setting career in retail management. Jude is also a shop owner, Valley Repair in Tenino, WA. Listen to Jude’s Episodes  (https://www.automotivecoachingandtraining.com/) .   Key Talking Points Must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. There is an additional investment and the shop owner must invest. Owners must lead the way by attending business management/CEO training. If owners ask their technicians/diagnosticians to stay current so should the CEO. Lead by example. Technicians must be involved in their training. Shared costs can be in order as you start to build your learning culture. If they show that they are getting value and using their new education the owner can take more costs off the technician as they show that they are willing to invest in their necessary education. Training helps build a total career professional. Understand the personal motivation of your technicians and

In this rendition of How to Market, I go over some of the most important marketing details to include in your Automotive Service company. This applies to Detailing, Ceramic Coating, Repair, and even Tire shops. --- Support this podcast: https://anchor.fm/printisdead/support

Rick McCabe tells the story of how he started Macabe's automotive over 46 years ago...

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas,  perspectives, trends, insights, best-practices and expertise from aftermarket professionals. The Academy Panel: Ryan Clo is a nineteen-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes (https://remarkableresults.biz/?s=%22Ryan+Clo%22) . Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes (https://remarkableresults.biz/?s=%22Dwayne%20Myers%22) . Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer. During Barry’s career as a Service Manager and top sales person, he honed his talents in communicating with people. Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes (https://remarkableresults.biz/?s=%22Barry+Barrett%22) . Talking points: How to become an employer of choice. Less turn-over Many shops that have the best or lowest price don’t necessarily have the best people. Create and perpetuate a strong business culture and live your core values. If trust is a core value, then tell a story about how it works in your company to every new It is not an overnight happening. It takes time. Listen to episodes on business culture (https://remarkableresults.biz/tag/business-culture/) Create a family atmosphere where you people come first. Take care of your people, they will take care of your customers. Your reputation as a top place to works travels from the inside out. Recommended book: Traction: Get a Grip on Your Business by Gino Wickman How to get A players to beat a path to your door: “A” players want to work with other “A” players. Our industry needs more help with HR. Better interviewing skills. Vetting candidates. Assessments. Orientation. The right people want a career path. As a shop owner, think of your job in the industry as an incubator to grow technicians, service advisors and the next group of shop owners. Keep in...

Pictured above Carm Capriotto, Ryan Clo, Dave Hobbs and Matt Fanslow. Bill Hanvey, CEO Auto Care asking a question of the panel. Carm Capriotto on right. Service EDU panel Ryan Clo is a nineteen-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Dave Hobbs – Automotive Training Instructor & Technical Writer Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia. Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Matt Fanslow is the diagnostic tech/shop manager for Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and a trainer. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.  Matt teaches for PICO. You would have found Matt here at AAPEX in the Pico Technology booth as well as presenting at the AAPEX/AVI Mobility Park for Pico on using the relative compression test with a Pico Scope. Matt also does instructor lead training for Pico Technology, AES wave and ASA Midwest (Vision).  The Pico Technology gigs have him over the country, Canada, and Puerto Rico. Talking Points: How the work we do will change in the next 10 years. Is AC Just an Abbreviation for Air Conditioning? Will shops will need, perhaps, a dedicated technician, specialty tools, calibration equipment to properly compete and repair our future cars? What is the role of the owner as business models transform and becoming the CEO of your business is the buzz in management circles? You need to be an analyst in your business. Success in diagnostics often moves beyond the trouble code flowcharts by knowing how something works and why it failed. Why is this important? Other industries are after our people, looking for their skillsets and often offering more in terms of salary and benefits. What can we do to slow that trend? We must value ourselves. Job satisfaction must be addressed. How will the independent aftermarket shop, leverage emerging technology to add more value...

Ramsey Potts joined the team of RM/Sotheby’s Specialists in early 2017 after a 25 year career in the financial services industry. His lifelong love of all things automotive began as a child watching his father collect and race British sports cars. Ramsey holds a Diploma in Automotive Service and an ASE Technician Certification from Vale Technical Institute. At RM/Sotheby’s he specializes in European marques having owned and maintained numerous examples in addition to a DeLorean DMC12. He is a member of several car clubs and has raced Porsches, BMWs, and Mazdas on the SCCA and Grand-Am circuits while remaining active in kart racing throughout the Southeast. His recent career change is a result of deciding to do what he is passionate about, work in the world of collectible automobiles.

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Pete Rudloff is a national automotive instructor/advisor, nationally published technical writer and owner of Pete’s Garage Inc. in Newark, DE. Pete has a passion for training and created the Delaware training Group to bring technicians together in an environment that fosters learning. Pete’s Garage has a reputation as friend to the general auto repair shops with local shops calling themselves customers. Pete’s Garage is known for fixing difficult to fix cars and has grown more into a diagnostic destination than a maintenance shop.  Pete had been featured in episode  018. (https://remarkableresults.biz/a018/) John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th.John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. Listen to John’s episode  Academy #35 (https://remarkableresults.biz/a035/) on Supplier Loyalty- The Service Professional Perspective. Matthew Skundrich Started working at a shop 11 years ago to help pay his way thru college. After finishing his degree in Biblical Studies, he never left the automotive world. Matthew started Mobile Advanced Diagnostics & Programming 2.5 years ago. As a diagnostician, he often tells people that he is a professional button pusher. Helping automotive aftermarket professionals improve; one lesson at a time. Talking Points: Making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons. FACT: Shop owners are already paying for their employee tools, and at a super inflated premium with a ton of interest to boot. Pete does buy his technicians tools. In California, you are required to pay double the minimum wage if the tech provides his own tools. For John Bridgwater when the minimum goes to $15/hour, $30/hour will be a challenge for a start-up tech. There is a lot of ideas on how to approach this. A few hybrid ideas discussed. In Pete’s shop, not everyone has a GM water pump socket or a Honda balancer pulley holder. These are tools that are not needed every day. They have extra sets For the right tech, he would make an exception. If the fit was right. John Bridgwater would not have a problem dropping $10,000 in a small box for a tech. Widens the pool of available candidates; including allowing auto shops to pull talent from other trades as well as drawing young sharp greenhorns into the trade. There are some very intelligent folks in other trades that could be repurposed as auto technicians with very little training. A major factor blocking this talent from flowing into our trade is the investment of tooling to get started. If you work on aircraft, forklifts, big generators you can fix cars. Having tools for your tech expands the overall search spectrum to find special talent. Other trades are shopping our trade. The knowledge base for our trade is electronics, fluid dynamics, and engineering. Tools can lock a tech in until this concept catches on. When the debt of the tool truck is lifted you get a better team member. When the shop provides all the specialty tools you need to have them cataloged so...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill in episode #6 (https://remarkableresults.biz/a006/) Managing a Negative On-Line Review John Eppstein is the owner of John’s Automotive Care in San Diego, CA since 1998, admits he was a better tech than a businessman but did something about it. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 003 (https://remarkableresults.biz/a003/) on the Top Qualities of a Service Advisor. John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th. John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. Listen to John’s episode 117 (https://remarkableresults.biz/e117/) . Talking points: From Simon Sinek: Loyalty is when people are willing to turn down a better product or a better price to continue doing business with you. Loyal customers often don’t even bother to research the competition or entertain other options. Bill Nalu, John Bridgwater and John Eppstein have a strong first call relationship. The service professional wants a strong e-commerce system but still need a good person on the phone for some tough situations. They do talk to someone when there is a problem with availability or delivery times. Warranty is important. John Bridgwater funds his own warranty so the brand and type of parts he uses are important. We need to get more product features and benefits from our manufactures to give great insights to the customer to let them know why we use certain products. Reward your suppliers who regard your business by showing you they care every day. Service professionals are proud to have high labor rates yet know that they are the best price in town because they repair the vehicle right the first time and install top quality parts. These service professionals are extending their warranties and do appreciate any help they can get for their customer. What is in the best interest of the customer will dictate if the shop will use a brand or a second line. Delivery Service. Some suppliers have used an Amazon driver. Uber is an option. Suppliers should consider hiring on demand for deliveries. We are in a race for time. We want to explain the ‘Why Much’ and ‘How Much’ we need for service. We are in a race to supply as much value to our customer as possible and need the support of the supplier to get this done. Suppliers see a much larger view of the service professionals needs, therefore should bring solutions. You’ve got to sit with your supplier and...

In this episode, we discuss all things business!From starting an automotive repair business to minimising tax and maximising profitability.Philip also talks about our obligations when it comes to record keeping and some of the best ways to acquire and retain new customers!

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Dwayne was on the podcast in episode Improving Employee Loyalty (https://remarkableresults.biz/a015/) . Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He is a multi shop owner and has automated his business that gives him time to consult. Ryan consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes” guy. Ryan teaches several business management classes for the automotive industry.  Listen to Ryan in Improving Employee Loyalty. (https://remarkableresults.biz/a015/) Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid online and print marketing company, a top performer in the financial industry, and a record setting career in retail management. Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients. Jude is also a shop owner. Listen to Jude in Improving Employee Loyalty (https://remarkableresults.biz/a015/) . Tom Ham, with the help of his wife Deb, is the creator and owner of episode 062 (https://remarkableresults.biz/e062/) . Talking Points: Assessments can aid in understanding behaviors and communication strengths. Older shop owners are quicker to terminate. What would you do differently if you knew you could not fire this person? Do we hire lifers? 5 years is long today. 10 years plus is outstanding tenure today. You must sell your company vision when you are hiring. Ask them their goals? 1yr, 3yr, 5yr … What that means to you. Set the precedent for training in the interview for training. The level of engagement and excitement about that discussion helps you choose the right person. You want people who want to learn and grow. Who should be involved in the hiring process? Suggestion form from your people once a year to make the business better. Be sure to implement one from each team member. Interviewing and vetting candidates. Considering personality over experience. How to pick the right person for the team. Include the shop foreman and sometimes other technicians in the hiring process. Knowing that a twice a year review is required. No matter what style review you do they must be done. See Performance Review Academy Here (https://remarkableresults.biz/a027/) .   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz)

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has just opened their 4th shop. Dwayne invests time in the industry with the Auto Care Association and serving on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and  ASE. Dwayne was on episode 222 (https://remarkableresults.biz/e222/)  with Dwyane as we talk about his 2017 World Class Technician honor and more. Ryan Clo Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He is a multi shop owner. Ryan grew his enterprise from a single customer into a multiple highly profitable business with 12 employees, 99% customer satisfaction, and he has automated his business that gives him time to consult. Ryan consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes guy.” Ryan teaches several business management classes for the automotive industry.  Listen to Ryan also in Websites (https://remarkableresults.biz/a011/) ) Jude Larson Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid on-line and print marketing company, a top performer in the financial industry, and a record setting career in retail management. Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients. He recently became a shop owner. Listen to Jude in episode 170 (https://remarkableresults.biz/e170/) . Talking Points: People want to work for a progressive company (New and changing) Do you know your Why? Share your purpose. Do your people know. Why are you here and in business? Share your vision with your people. Share your numbers. A clear idea where you are at and the expectations. Working hard does not mean making money. Working smart does. The more you develop your people the better for the business. They will care about the customers more. When you empower your group, you would be amazed where they can take you. The work-space is critical. Well lit, windows. Front of house needs updates. People want to work at forward thinking shop. Artwork on the wall vs. advertisements. Are uniforms nice or plan? Environment Kitchen, training area, lockers, games Company culture All that you do contributes to the whole environment. The power of gratitude. Take care of your team is as important as taking care of your customers maybe even more important. Take care of your people they will take care of your customer. There has been backward thinking that the customer comes first. Don’t leapfrog over your employees, make them first. They will make the customer first. Focus on the employee they will focus on the customer. A rookie is nothing less than part of the team. When change happens, you may lose people. That may not be a bad thing. Shop meetings can be an important time to engage and empower your team. Focus on appreciation and give everyone a...

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel (Alphabetical Order): Ryan Clo Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Ryan grew his enterprise from a single customer into a multiple highly profitable business with 12 employees, 99% customer satisfaction, and he has automated his business so that his presence is not required. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes guy.” Ryan teaches several business management classes for the automotive industry. For full disclosure Ryan is a client of our guest Todd Westerlund from Kukui. Doug Grills Doug Grills from AutoStream Car Care Center is a chain of FIVE family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington/Washington, DC area. Doug along with his partner Rick Levitan have been around the service station business for over 25 years and have built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. For full disclosure Doug is a client of Danny Sanchez from Autoshop Solutions. Danny Sanchez Danny Sanchez owner and founder, of Autoshop Solutions.  Danny Sanchez, grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions. The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business and web presence. In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Todd Westerlund Todd Westerlund, CEO of Kukui has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified Smog Technician California and also spent two years at a dealership. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide. As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about new technology, setting Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships. Talking Points: SEO Mobile Friendly – Mobile First Is your site working to convert customers? Google is really your partner. Generating 5 star reviews is very important to get good rankings in Google. You must create an exceptional experience first. Asking for review gets easier. Review marketing. Google Analytics Long Tail Keywords vs Short Tail Keyword

Ever wondered what horsepower really means, and what horses have to do with other modes of transportation? Luke and Abhi take us behind how engines work in machines all around us, including the surprising ways that they're all related! ---------- Awesome MIT videos on planes, aerospace engineering, MIT course materials, educator resources, and Luke and Abhi's bios can be found here: http://k12videos.mit.edu/engineering-engines ---------- Find us online! Facebook: http://www.facebook.com/MITK12 Twitter: http://www.twitter.com/MITK12Videos http://k12videos.mit.edu ---------- made with love at MIT Creative Commons: CC BY-NC-SA, MIT http://k12videos.mit.edu/terms-conditions Hosted by: Luke Jensen & Abhi Butchibabu Written by: Luke Jensen & Abhi Butchibabu Additional scripting: Elizabeth Choe, George Zaidan, Tyler DeWitt Executive producer: Elizabeth Choe Director: George Zaidan Editors: Jessica Harrop, Per Hoel Production assistants: Conor Olmstead, Dan Martin Engine photo: Pratt & Whitney R4360-CB23 (http://commons.wikimedia.org/wiki/File:1955_Pratt_%26_Whitney_R-4360-CB2_Wasp_Major_HAM.JPG) Stock car footage: Automotive Service 1940 (https://archive.org/details/Automoti1940) Music: "RetroFuture Clean" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/ "RetroFuture Dirty" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/ "Broken Reality" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/ Special thanks: Carol and David Stone at Liberty Tree Farm (http://www.libertytreefarm.com), Department of Aeronautics and Astronautics at MIT, North Shore Aero Club, John Essigman and Simmons Hall