Podcast appearances and mentions of Julie Wainwright

If you don't believe in yourself, who else will? This episode is for everyone! Whether you're a solopreneur, a startup founder, or growing a team of your own, this conversation is full of real-world advice from someone who's lived it and started all over again.  Join The Co-op - The Membership for Online Businesses Connect with Abagail Instagram All the Links! Today, we are joined by Julie Wainwright, founder and former CEO of The RealReal; a company that she scaled to over a billion dollars in revenue before taking it public. Now she is at it again as the co-founder and CEO of AHARA – a precision nutrition company redefining wellness through science.  Julie has been featured on Forbes' 50 Under 50 alongside names like Kamala Harris and Shonda Rhimes. Julie is a bold and strategic leader who is here to share the lessons no one teaches about running a business. Tune in to hear all about navigating power dynamics, building personal wealth, making strategic exits, and leading companies as a woman in tech.  Episode Highlights Fearlessness in Career Pivots. [0:03:41]  Embracing Being 51% Right and Finding Confidence. [0:12:49] Building Personal Wealth as a Woman. [0:25:31] Our Sponsor: FreshBooks get 50% off for 6 months Thank you for listening! Please subscribe, rate, and review The Strategy Hour Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. For show notes, go to bossproject.com/podcast.

This week, Money Rehab is guest-hosted by investor and entrepreneur Tracy DiNunzio, who built and sold the peer to peer luxury resale company Tradesy. Today, Tracy talks to her former competitor Julie Wainwright, who founded the luxury resale marketplace The RealReal. Tracy and Julie reflect on what it was like competing against each other, and share advice for any entrepreneurs building in a high-growth category. Plus, Julie talks about the pro's and con's of taking a company public and her newest venture, Ahara, a personalized nutrition company.  Keep up with Julie here, and learn more about Ahara here.

Julie Wainwright is an entrepreneur and e-commerce pioneer with over 20 years of experience in technology and consumer businesses. She is currently the CEO and co-founder of Ahara, a precision nutrition company founded in 2022, which raised over $10M in seed funding. Previously, she founded The RealReal, transforming it into the leading luxury consignment company and taking it public in 2019. Julie is a frequent industry speaker and has received numerous prestigious awards, including Entrepreneur's 50 Most Daring Entrepreneurs and Forbes' 50 successful women over 50.Elevate Your Brand is the #1 marketing podcast for entrepreneurs and “wantrepreneurs” looking for insider tips and secrets from the most exciting new and growing brands in Los Angeles and the US at large. Each week, entrepreneurial special guests join Laurel Mintz, founder and CEO of award-winning marketing agency Elevate My Brand, to discuss the marketing failures and successes that have brought their brands to the next level. Learn from real-life experiences and be inspired by leaders in your industry about how smart digital and experiential marketing can elevate your brand.Contact us: https://www.elevatemybrand.com/contact Stay connected & DM us feedback on the podcast:Instagram: https://www.instagram.com/elevatemybrandla/ LinkedIn: https://www.linkedin.com/company/elevatemybrandla/ TikTok: https://www.tiktok.com/@elevatemybrand

Get ready for an absolute game-changer. I'm your host, Allison Hare, and today we're introducing the revolutionary and incredibly effective therapy called Accelerated Resolution Therapy (A-R-T), with therapist and educator, Laurel Wiers. Get this Accelerated Resolution Therapy has the power to REMOVE some of the deepest triggers that you might struggle with in as little as ONE session. Yes, I'm serious! Laurel's been part of amazing transformations from working with veterans, First Responders, and those who've endured unimaginable loss. Plus, she's tossing in some epic strategies for tackling those difficult folks in your life.WATCH episode here: https://youtu.be/b2b09hPxDtE[00:00:42] Effective therapy for trauma triggers.[00:06:57] Reactions rooted in past trauma.[00:10:31] Allison's triggers get processed in real-time![00:17:01]  What is Memory reconsolidation?[00:19:21] The power of bilateral stimulation.[00:24:41] Ways to calm our nervous system.[00:26:43] Processing traumatic episodes.[00:33:15] How to reset after a negative event.[00:38:52] Healing from trauma.[00:39:18] How to find therapy options.References mentioned:Schedule a FREE breakthrough call with me Want to take these ideas and apply them to your life? Let's do it!Apply for the Effective Collective Mastermind - Mastermind for high-performing working momsLight Up List FREE DOWNLOAD- get a quick burst of energy right now and KEEP IT!Get on my email list These are the emails you can actually WANT to open. BTS on how I went from burnt-out to audaciously aligned and how you can do it, too!Surprisingly True Useful Fun Fact ResearchConnect with Laurel Wiers and resources mentioned:LinkedInWebsiteAccelerated Resolution TherapyALLISON HARE'S LINKS:EFFECTIVE COLLECTIVE MOTHER MASTERMIND: Schedule a free exploratory call here.AllisonHare.com - Late Learner Podcast, personal journal and blog, danceInstagram - Steps to heal yourself, move society forward, and slinging memes and dancing (seriously, Allison is also a dance fitness instructor)Late Learner IGYouTube ChannelBlog - quick, way more personal, deeper topics - make sure to subscribeTikTok - documenting my journey one lo-fi video at a timeReb3l Dance Fitness - Try it at home! Free month with this link.Personal Brand - need help building yours? Schedule a call with me here and let's discuss.Feedback and Contact:: allison@allisonhare.com

Julie Wainwright is the founder of The RealReal, where she developed a new fashion category from concept to roughly $1.5 billion in gross merchandise value. Julie launched The RealReal when she was in her early 50s and The RealReal has catered to more than 33 million shoppers. Julie joins Adam to share her journey and her best lessons learned along the way. Julie and Adam discuss entrepreneurship, career development, hiring, growth and scale, overcoming adversity, workplace equity, and much more.

Meet Rati Sahi Levesque, President and Chief Operating Officer at The RealReal. Rati worked with her co-founder Julie Wainwright to grow the business from the ground up, all the way to taking the company public in 2019, while fundamentally transforming the retail industry. Rati's journey is a true testament to resilience. Raised in a hardworking environment, her entrepreneurial spirit was nurtured from a young age as she observed her parents deal with the demands of being small business owners. Rati faced her own challenges as she strived to reconcile her dual identity - as an American and as the child of Indian immigrants. These life experiences gave birth to her tenacity, forcing her to adapt quickly and constantly push the boundaries - whether it was dealing with rejection by investors, learning to level up as a leader in fast growing business, or making timely and tough decisions on a daily basis. Tune in and learn from Rati's extraordinary journey of defying the odds and building a thriving business with over 32M members. In this episode, you will uncover the secret to making effective trade-offs in the face of complex problems, and how resilience triggers personal growth and drives success despite challenges. Visit gobeyondbarriers.com, where you will find show notes and links to all the resources in this episode, including the best way to get in touch with Rati. Highlights: [03:02] What shaped Rati [07:43] Early career clarity [11:19] Knowing your value [14:30] Obstacles and fears Rati has overcome [17:33] Staying focused during volatile times and during setbacks [20:37] Making key decisions [23:30] The type of people that make you better [27:14] Getting by early on [28:29] Shifting to lead a larger organization [33:38] Having mostly female employees [35:55] Top 3 things to focus on [37:13] Rati's company's vision and how it drives their values [33:16] Building key business relationships [44:47] Lightning round questions Quotes: “Have a bias toward action.” – Rati Sahi Levesque “If you're not staying up at night thinking “Oh I really wish we could do this one thing for ourselves”, then you're not making trade offs.” – Rati Sahi Levesque “Sometimes you have to go on that journey of self-discovery to find your group, your people, and build resilience.” - Rati Sahi Lavesque “Being honest with yourself is the key to personal growth and success.” - Rati Sahi Lavesque “Believe in your vision, lead with data, and push through barriers to achieve your goals.” - Rati Sahi Lavesque Lightning Round Questions: What book has greatly influenced you? - “Circe” by Madeline Miller What is your favorite inspiring quote or saying? - "Between stimulus and response, there's space, and that space is our power to choose our response, and in our response lies our growth and our freedom.” What is one word or moniker you would use to describe yourself? - Resilient What is one change you've implemented that made your life better? - Little things like sleeping, taking walks, or getting a massage. What power song would you want playing as you walk out onto a stage? - Anything by M.I.A. About Rati Sahi Levesque: As President and Chief Operating Officer, Rati oversees the company's revenue channels and operations, including its rigorous authentication process, machine learning and AI tech developments, its operation centers and retail footprints, its team of master authenticators and experts, as well as its marketing and merchandising functions. In her tenure, Rati has developed a playbook when it comes to resale, helping teams including merchandising, operations, sales, retail and marketing understand how to leverage technology to scale TRR through all of its functions and channels. She has leveraged technology to lead the company to where it is today, helping to attract 32.5M+ members, keep 32.7M+ luxury items in circulation, and pay a total of more than $3.4B in cumulative commission payouts. Links: LinkedIn: https://www.linkedin.com/in/rati-sahi-levesque-782b824/ Instagram: https://www.instagram.com/therealrati/

Taking a company public is perhaps one of the best days in a founder's life — but out of the 7,000 companies that have IPO'd throughout history, only about 30 of them have been founded and led by women. One of those women is Julie Wainwright — and she's done it twice. Known best as the founder of The RealReal, Julie also shares details on her newest venture, Ahara. She gets candid about her success (and struggles) as a woman in tech, and details how her entrepreneurial spirit always served as her guide. (And yes, she dishes on the challenges of securing funding as a female founder, and dealing with ageism.) We loved this conversation and we hope you will, too! Learn more about your ad choices. Visit megaphone.fm/adchoices

We're sharing some of our favorite clips from the first few episodes of the show. Melissa Lee talks salary negotiations, Julie Wainwright shares how she bounced back after failure, and Niki Leondakis offers her insight into being a good leader. Don't forget to subscribe and share, first episode dropping 6/26! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: THE IDEALISTS. speaks with Julie Wainwright, founder and former CEO of The RealReal, an online marketplace for authenticated luxury consignment. The RealReal has raised over $350M and Julie is one of 33 women to ever take a company public. In this episode, Julie shares lessons learned from the public failure she endured before founding The RealReal. What we learned: Julie shares the billion dollar mindset shift she experienced after realizing the growth potential of The RealReal. She also shares why she believes women don't vision big enough to achieve audacious goals.Join the conversation about THE IDEALISTS. and break*through. At our website: https://www.theidealistspodcast.co/On Instagram: @theidealistspodcast_On Twitter: @theidealistspodHelp us grow! Leave a review of the show on Apple or SpotifyOrder a copy of the*journal

Liz is joined by the Founder and CEO of The RealReal, Julie Wainwright as they discuss what sparked the inspiration for the company and how the business was able to become a near-instant success. Plus, they talk about Julie's new business, Ahara, and how she hopes it will change the way the public views nutrition and health. Follow Liz on Twitter: @LizClaman Learn more about your ad choices. Visit megaphone.fm/adchoices

You hear all the time that your past shapes your future, but it's the execution that truly matters. Julie Wainwright is a fantastic individual. She's the founder of The RealReal, and a dot-commer, like me. In this episode, we get to hear about her childhood, the challenges Julie faced in her past, and how they've shaped her as a CEO and business owner. We'll also dive into some real talk about how Covid affected her business and the people in it, as well as the adventures she went on in her early career that shaped the skills she would need later. Tune in and learn how to turn your past challenges into future success. Key Highlights: [00:07 - 07:59] How Julie created a more sustainable fashion industry and how Covid presented significant challenges to her business. [08:00 - 14:27] A lesson in crisis management—how Julie dealt with the Covid chaos. [14:28 - 19:39] How to keep yourself physically and mentally strong without running yourself down. [19:40 - 30:41] Julie reveals her background and how your past can prep you for your future. [30:42 - 36:15] Find out how a corporate job at Clorox helped hone and shape Julie's writing, networking, and execution skills for when she would go off and build a business of her own. [36:16 - 44:22] Knowing when to walk away from something you created to start building a legacy. [44:23 - 50:15] Same thing, different way: Leaders need to find a way to transform their businesses, not keep it the same way. [50:16 - 1:00:55] Sexism and discrimination against women in the workforce are still a reality, with challenges that people need to recognize. Quotes: “It was that whole idea of, ‘you're smart, you can figure it out,' [that] was already in me from a very early age by both parents—and then I HAD to figure it out.” - Julie Wainwright “I don't know if there's a higher hand. I think you can connect to something bigger than you, and if you listen, I think you can get comfort in that.” - Julie Wainwright “I don't have a victim bone in my body… I wake up, and I'm like, ‘this is gonna be a good day.' That's my first thought.” - Julie Wainwright “This is really important for entrepreneurs: doing nothing is always much worse than doing something.” - Julie Wainwright “It's been an honor for me to be able to run the company and see this idea come to life in a way that transcends what one person could do.” - Julie Wainwright “Recognize that the world that men maneuver in is not the same as the world women do.” - Julie Wainwright Be sure to connect with Julie Wainwright. Enjoying the podcast? For more content, find me all over social: Instagram: https://www.instagram.com/roblocascio Twitter: https://twitter.com/RobLoCascio LinkedIn: https://www.linkedin.com/in/rlocascio

Alan möchte, dass Glöckler Why own it 2.0 macht. Spotify möchte einen größeren TAM. Apple macht ernst mit Pay Later. Wieviel Prozent der eigentlichen Leistung sollte ein Software MVP besitzen? Wie bekommt man Feedback von Unternehmen? Promotion oder Jobbeginn? Sicherheitsdepot auscashen? Docusign und The RealReal Earnings. Philipp Glöckler (https://twitter.com/gloeckler) und Philipp Klöckner (https://twitter.com/pip_net) sprechen heute über: (00:00:00) LinkedIn Feed x Links (00:11:20) Why Own It x Delivery (00:16:20) Spotify Investors Day (00:25:50) Apple BNPL (00:37:00) Was muss MVP können (00:44:30) Wirtschaft vs Promovieren (00:53:20) Docusign Shownotes: Unentbehrlich Podcast: https://www.unentbehrlich.co/ LinkedIn Feed #algorithm Post von Pip: https://www.linkedin.com/feed/update/urn:li:activity:6940625947163287552/ Spotify XYZ Tweet von Gloeckler: https://twitter.com/gloeckler/status/1534977278995845120 FinanceFWD #137 mit Philipp Klöckner https://financefwd.com/de/pip-kloeckner-klarna-podcast/ **Doppelgänger Tech Talk Podcast** Sheet https://doppelgaenger.io/sheet/ Earnings & Event Kalender https://www.doppelgaenger.io/kalender/ Disclaimer https://www.doppelgaenger.io/disclaimer/ Post Production by Jan Wagener https://twitter.com/JanAusDemOff

On the Glossy Week in Review podcast, senior fashion reporter Danny Parisi and editor-in-chief Jill Manoff break down some of the biggest fashion news of the week. This week, CEO Julie Wainwright abruptly leaves The RealReal after founding the company a decade ago; Fendi and Marc Jacobs plan to launch a collaboration, according to rumors; and the hosts delve into some of the insights from this week's Glossy Fashion & Luxury Summit, providing details from conversations with execs from Levi's, MyTheresa and Faith Connexion.

How did second-hand clothes become fashion's hottest buy? Online resale and rental firms are changing the calculus on what it means to buy fashion “as an investment”. Host Alice Fulwood speaks to entrepreneurs and economists to find out how technology is creating new markets and why consumers are saying out with the new and in with the old.With Eshita Kabra-Davies, founder of By Rotation; Francesca Muston, vice president of fashion at forecaster WGSN; James Reinhart, founder of thredUP; Professor Alvin Roth, economist at Stanford University and Julie Wainwright, founder of The RealReal.Sign up for our new weekly newsletter dissecting the big themes in markets, business and the economy at economist.com/moneytalks For full access to print, digital and audio editions, subscribe to The Economist at www.economist.com/podcastoffer See acast.com/privacy for privacy and opt-out information.

How did second-hand clothes become fashion's hottest buy? Online resale and rental firms are changing the calculus on what it means to buy fashion “as an investment”. Host Alice Fulwood speaks to entrepreneurs and economists to find out how technology is creating new markets and why consumers are saying out with the new and in with the old.With Eshita Kabra-Davies, founder of By Rotation; Francesca Muston, head of fashion forecasting at WGSN; James Reinhart, founder of thredUP; Professor Alvin Roth, economist at Stanford University and Julie Wainwright, founder of The RealReal.Sign up for our new weekly newsletter dissecting the big themes in markets, business and the economy at economist.com/moneytalks For full access to print, digital and audio editions, subscribe to The Economist at www.economist.com/podcastoffer See acast.com/privacy for privacy and opt-out information.

Julie Wainwright is one of the most influential and successful players in the world of on-line commerce. She was the face of the colossal growth of this space in 1998 and became the poster child for the industry crash when Pets.com tanked less than a year after its IPO. Seizing this failure and flipping it around, Julie came back with a vengeance in 2011 with The Real Real and now sits on top of the space again – stronger, more successful and with a sense of internal calm and peace that you can feel from a mile away. She's petite and powerful and in this episode shares stories of how she came to the place she's in and the monumental lessons along the way. What motivates people? Why do they do what they do? What does leadership actually mean in today's world? Good questions, right? That's what Cathy Brooks, thought. And it's why she created Talk, Unleashed – a new podcast of entirely candid conversations with fascinating people doing remarkable things. This weekly podcast will feature guests from arts and entertainment to business to technology to food to activism to politics (well, we'll see on that last one). Talk Unleashed invites these influencers to consider the things that have led to them to where they are, the lessons they've learned and how all those things can come together to create a better world. #UnleashedLeadership #TalkUnleashed #JulieWainwright #PetsdotCom #TheRealReal #Ecommerce #TheHydrantClub #DogTraining #CommunicationsCoaching #LeadershipCoaching

Beth and Dianne interview Julie Rutherford, the Senior Director of Luxury Sales Associates at The RealReal, a leading luxury consignment business. Julie discusses her transition from a lengthy career in telecommunications into online and brick-and-mortar consignment, sharing advice on how others can take a leap into another industry themselves.The RealReal was started out of founder and CEO Julie Wainwright's home. Since then, The RealReal has helped second-hand fashion go mainstream since 2019 when the company went public. What began as a scrappy startup has transformed the business of authenticated luxury consignment into a dynamic, global movement that champions not only quality and craftsmanship, but also sustainability and community. 

This episode of The MoMA Magazine Podcast's Broken Nature series explores the global secondhand clothing landscape: who participates in it, who benefits from it, who suffers because of it, and whether it is in fact a sustainable alternative to the excessive consumption encouraged by the fashion industry. Host Paola Antonelli is joined by Andrew Brooks, the author of Clothing Poverty: The Hidden World of Fast Fashion and Second-Hand Clothes, Katekani Moreku, a South African fashion designer who uses discarded clothing to create new garments, and Julie Wainwright, founder and CEO of The RealReal, a business focused on luxury consignment. 

Recorded on 01-20-21 Cowen's Retail, New Platform, & Luxury Analyst Oliver Chen speaks with CEO & Founder of The RealReal, Julie Wainwright on the state of the re-commerce market its implications on the growing focus of Environmental, Social, Governance (ESG) standards. Cowen discusses re-commerce's impact on the future of retail as it pertains to sustainability, disruption of traditional luxury, and innovation & diversity in fashion. For Disclosures, click here bit.ly/3cPHkNW

In “A New Lens into the New Year”, we’ll talk with The RealReal’s CEO Julie Wainwright and the Council of Fashion Designers of America’s CEO, Steven Kolb on leading fashion by way of both mission and purpose. On why sustainability matters now more than ever and how brands big and small are making change. And lastly, how, from their viewfinders, 2021+ fashion moves forward. Hosts: Julie Gilhart, President of Tomorrow Projects and Chief Development Officer of Tomorrow Ltd., on behalf of The RealReal Sara Kozlowski, VP of Education + Sustainability Initiatives of CFDA Guests: Julie Wainwright, Founder and CEO of The RealReal Julie Wainwright is an e-commerce pioneer who founded The RealReal in 2011, bringing authenticated luxury consignment online. She has changed the way people buy and sell high-end luxury across all categories -- from men's and women's clothing to home and art to fine jewelry and watches. Julie took The RealReal public in 2019 having built a membership of millions and selling millions of items to date. In addition, Julie is pioneering sustainability in the luxury space by keeping items in circulation and partnering with brands, like Gucci, Stella McCartney and Burberry, to promote a circular future for fashion. She's one to push the fold on innovation and it's not gone unnoticed – she's been recognized by Entrepreneur Magazine as one of the "Most Daring Entrepreneurs" and Fast Company as "Most Creative People" to name a couple. Steven Kolb, CEO of CFDA Steven Kolb is the Chief Executive Officer of the Council of Fashion Designers of America (CFDA). He oversees all operations for the American fashion industry's group of 477 womenswear, menswear, accessories, and jewelry designers. Kolb works directly with CFDA Chairman Tom Ford and the Board of Directors comprised of America’s foremost designers. He holds a Masters in Public Administration from New York University.Watch the episode on YouTube here: https://www.youtube.com/watch?v=k6V0u2IUHEI See acast.com/privacy for privacy and opt-out information.

Through creating The RealReal, Julie Wainwright has introduced a whole new way of buying and selling luxury consignment items. She created one of the first luxury consignment e-commerce companies, and she has turned into an incredible empire. Julie talks about how to deal with rejection, how and why she built The RealReal, the keys to growing and scaling her company, how she has become one of the sustainability movements in fashion, and much more. 

Unknowns: To truly set ourselves apart we need to have faith in our own abilities and take the plunge. From lightbulb moments, to dodging educational expectations, our guests prove that by venturing into the unknown we are able to unlock new potential, for our careers and ourselves. We’ll hear from Julie Wainwright, Julia Collins, Candace Nelson, Dr. Odette Harris, Amy DuRoss, Michelle Phan, and Glo Harris about forging new paths, taking risks, and finding their true callings.Hosted by Laura Chau, WoVen : Women Who Venture is a podcast from Canaan and Edit Audio Inc. that represents a platform, a community and really a celebration of venturesome and adventurous women in healthcare, tech and business.

Prejudice: Last time we explored the power of self-care. This episode, we’ll dig into prejudice, a draining reality that most women, and especially women of color, have to deal with on a regular basis. Being an “other” in a predominantly white and male working environment comes with many challenges, but it also comes with an opportunity to influence change. Our co-host Laura Chau reveals the ways in which our guests experience, cope with, and push back against the prejudice they face. We sit down with Odette Harris, Julia Collins, Julie Wainwright, Amy DuRoss, and Mariam Naficy to hear how they embody confidence, unapologetically innovate, and evoke change for the future.Hosted by Laura Chau, WoVen : Women Who Venture is a podcast from Canaan and Edit Audio Inc. that represents a platform, a community and really a celebration of venturesome and adventurous women in healthcare, tech and business.

From the western Prairie Province of Alberta, Canada, in the oil boom and bust city of Calgary, Lauryn Vaughn, Founder and CEO of The Upside, joins Fashioncast via Zoom to share her amazing story of online retail success. In 2015, against all odds, the smart and savvy super entrepreneur launched The Upside the old fashioned way--from her basement, and never looked back. Today, the business is the largest luxury online consignment retailer in the nation. Once you meet Lauryn Vaughn, you’ll know why. Vaughn is full of endless positive energy, articulate, knows the resale business, and most of all - she’s determined. At university, Vaughn was so resolute to become an intern for the great Canadian designer, Paul Hardy, when she finally met him and told him she was going to become his intern, he said, “Aah, okay, can you start in morning?” If listeners get the impression the scrappy and witty Vaughn manifests her reality in real-time, they’re correct. Fashioncast was spellbound listening to Vaughn describe her “aha” moment in Paris, France, the unending trials and tribulations of launching a business, and about The Upside’s ever-evolving multifaceted mission. For Vaugh, The Upside is more than just a challenging way to generate revenues and income. The business empowers women through “chic fashion on a budget,” and is the best example of sustainability driving circular fashion. One simply can’t help knowing Vaughn is the perfect definition of a role model for women across Canada and the world. While Vaughn’s personal strength may be will power, her business acumen is on display as she explains the global luxury resale market. Like many entrepreneurs, Vaughn lives her business and it’s fascinating to hear her detail the differences between The Upside and mega competitors such as The RealReal and The Luxury Closet. Vaughn’s vast market knowledge is a testament to her leadership. And, despite a recession in Calgary’s oil fields and a worldwide pandemic, The Upside continues to dominate Canada’s luxury resale online space and expand. Lastly, when asked who she would like to meet in the fashion industry, Vaughn mentioned she would have liked to have met Karl Lagerfeld, but then, without hesitation, the entrepreneur admitted she’d really love to meet Julie Wainwright, the founder of The RealReal! Enjoy! The Upside: http://www.shoptheupside.com Instagram @lauryn_vaughn

From the western Prairie Province of Alberta, Canada, in the oil boom and bust city of Calgary, Lauryn Vaughn, Founder and CEO of The Upside, joins Fashioncast via Zoom to share her amazing story of online retail success. In 2015, against all odds, the smart and savvy super entrepreneur launched The Upside the old fashioned way--from her basement, and never looked back. Today, the business is the largest luxury online consignment retailer in the nation. Once you meet Lauryn Vaughn, you’ll know why. Vaughn is full of endless positive energy, articulate, knows the resale business, and most of all - she’s determined. At university, Vaughn was so resolute to become an intern for the great Canadian designer, Paul Hardy, when she finally met him and told him she was going to become his intern, he said, “Aah, okay, can you start in morning?” If listeners get the impression the scrappy and witty Vaughn manifests her reality in real-time, they’re correct. Fashioncast was spellbound listening to Vaughn describe her “aha” moment in Paris, France, the unending trials and tribulations of launching a business, and about The Upside’s ever-evolving multifaceted mission. For Vaugh, The Upside is more than just a challenging way to generate revenues and income. The business empowers women through “chic fashion on a budget,” and is the best example of sustainability driving circular fashion. One simply can’t help knowing Vaughn is the perfect definition of a role model for women across Canada and the world. While Vaughn’s personal strength may be will power, her business acumen is on display as she explains the global luxury resale market. Like many entrepreneurs, Vaughn lives her business and it’s fascinating to hear her detail the differences between The Upside and mega competitors such as The RealReal and The Luxury Closet. Vaughn’s vast market knowledge is a testament to her leadership. And, despite a recession in Calgary’s oil fields and a worldwide pandemic, The Upside continues to dominate Canada’s luxury resale online space and expand. Lastly, when asked who she would like to meet in the fashion industry, Vaughn mentioned she would have liked to have met Karl Lagerfeld, but then, without hesitation, the entrepreneur admitted she’d really love to meet Julie Wainwright, the founder of The RealReal! Enjoy! The Upside: http://www.shoptheupside.com Instagram @lauryn_vaughn

Resilience: This is a challenging time for everyone, and in this first episode we explore how to cope during hard times and bounce back from them. Our Co-host, Nina Kjellson brings us behind the curtain on the wise, inspirational and sometimes hilarious experiences of women in our community who have persevered and overcome hurdles. Whether it’s unexpected change in their personal lives, profound moments of self-doubt, or macro-economic downturns, we are let in on the personal accounts of resilience by these motivating women. We sit down with Gail Maderis, Dr. Odette Harris, Glo Harris, Julia Collins, and Julie Wainwright to hear how they prevailed against adversity, were fueled by their setbacks and answer the question: why are women harsher critics of ourselves than our male counterparts?Hosted by Nina Kjellson, WoVen : Women Who Venture is a podcast from Canaan and Edit Audio Inc. that represents a platform, a community and really a celebration of venturesome and adventurous women in healthcare, tech and business.

The RealReal Founder and CEO Julie Wainwright speaks to Bloomberg's Emily Chang on the latest edition of Studio 1.0 about her online luxury consignment business and how the company uses technology to authenticate products and keep fakes off the market.

Julie Wainwright is a true Silicon Valley veteran. She has been the CEO of multiple tech companies, including two public companies, and is currently CEO of The RealReal, an online luxury consignment site. Julie took The RealReal public in June of this year, and is one of only a handful of female founder CEOs who have accomplished that feat.After working as a turnaround CEO for companies in tough times, The RealReal was the first company she founded from the very start. This gave her the chance to craft a company where she, and all of her employees, could show up as their authentic selves, follow a passion, and upend the fashion world. And today, millions of shoppers and cosigners are thrilled that she did.

EP189 - Code Commerce and Grocery Shop This episode was recorded right after Jason & Scot received their iPhone 11 Pro Max's.  Jason mentioned a new iOS feature to take full page screenshots.  Here is how to take full page screenshots in iOS 13. Event Recaps: Code Commerce - Sept 9 and 10 in New York City Groceryshop - Sept 15-18 In Las Vegas Amazon News Amazon orders 100,000 electric vans from Rivian Amazon Changed Search Algorithm in Ways That Boost Its Own Products Other News BDO reports more than 7k stores already closed in 2019, which is already more than any other year Some contreversy over store closure numbers. IHL disagreed with Coresight methodology and findings.  Coresight store closure tracker IHL score closure study Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 189 of the Jason & Scot show was recorded on Sunday, September 22nd, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Automated Transcription of the show Transcript Jason: [0:24] Welcome to the Jason and Scott show this episode 189 being recorded on Sunday September 22nd, 2019 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:39] Jason and welcome back Jason Scott show listeners. Jason it was we got a lot to cover tonight we'll see what get a couple trip reports before we jump into that I'm dying to know did you get your iPhone 11 on new iPhone day was September 20th. Jason: [0:58] I did I was traveling during the week that it was an out so I was like at code Commerce secretly listening to the announcement. In the audience and then that Friday I was still in New York so I super convenient for my Apple they made it 5:30 a.m. 8:30 a.m. East Coast time so I got to pre-order. That that Friday and I my phone arrived this is Sunday my phone arrived on Friday. Scot: [1:30] Look at it all moved over and everything's rocking. Jason: [1:33] I did I think. Scot: [1:35] Pictures senior pictures. Jason: [1:36] So I suspect we got similar if not exactly the same models I got the 11 Pro Max screen. Scot: [1:46] I got the same thing yes you have impeccable taste sir. Jason: [1:50] Yes twinsies and I would say the upgrade experience continues to get smoother and less glitch free so, in general it was super easy one wrinkle I was using a unpopular feature of the 10 which is dual Sims. And so the way in the the US they don't have two SIM ports so one of your Sims is virtual and one of them is a physical Sim so I had to a work phone account in a personal phone account and in the upgrade Apple convert your former esim to a physical Sim so now I have two physical Sims and I can't fit them both in my phone so I'll have to go back to an AT&T store and get a new esim. For all those people that want to have have a new definition for first world problem. Scot: [2:47] Watches get two phones. Jason: [2:50] Yeah not a fan I've carried a lot around a lot of phones and it's much easier to have to I mean I have one in the to send feature actually works quite well. Articulated there different carrier. Scot: [3:01] How to upgrade. Jason: [3:03] Except for this week I mean I'm still fine I'll I'll still be able to travel with the with the once a mint I can swing by and AT&T store last time I did this no one in the AT&T store never heard of any ECM but I have a feeling they've got it all I'll Donald in by this time. And so I don't think we need to cover a lot like it's you know mostly well-known, new features like you know why she related to camera but there is one secret e-commerce TV feature that I'm I'm kind of happy about 4 maybe only be relevant to his nerves of the show. Scot: [3:40] I'm trying to block what is it. Jason: [3:43] So in the the Safari screen capture so when you you do the combination of buttons to take a picture of your screen. You can now and now gives you the option to grab not just the visible part of the screen but the entire webpage all the way to the bottom. Scot: [4:05] Nice so you can get your lung checkouts. Jason: [4:09] Yeah yeah and so when you're taking pictures of mobile experience is to illustrate two teams or clients or things like that which is something we do a lot in the old days what you had to do is take a bunch of pictures and Stitch them together. And so now this is super seamless in it actually works in Safari and male and a couple other programs that weren't as relevant but they're for web pages that's a handy little feature. Scot: [4:33] If I'd call that an e-commerce feature as much as it Chief digital strategy retail officer feature. Jason: [4:39] Fair enough fair enough a ux, u.s. benefit I guess and on the flip side I feel like the last three years I've been waiting for the stupid true vision camera to go in the back so that we can finally get our shoe size right but I'll have to wait at least another year for that was. Scot: [4:55] Did to get the little pixels and also that we can. Jason: [4:59] So that front camera that does your your face recognition has it's an advanced measurement device that measures in 3D in it in the few retailers that are they use that for clever e-commerce experiences like Warby Parker will measure your face and recommend frame specifically for your face and it it it's like millimeter accurate so we're there to be a camera like that on the back of the phone you could imagine measuring a space to make sure that the refrigerator would fit the opening in your kitchen or the sofa would fit in your living room or exactly what size shoes you should order from a particular vendor Nike watch that feature without the fancy camera but it would be much better with this this hyper accurate camera. Scot: [5:47] Yeah he agreed and while you were traveling will you get a pretty cool recognition. Jason: [5:52] We did we did that must have been you because I was busy not focusing on the podcast. Scot: [5:57] It was snot me I think it was it was so it was just people someone out there likes our content. Jason: [6:05] Are the Luminous body of work. Scot: [6:07] What is a if you know how many hours that people have to listen to us. Jason: [6:11] We we yeah we're about 200 hours. Scot: [6:16] That's a it's a lot of us out there in the universe. Jason: [6:21] Yes yes so if you ever have The Misfortune of hearing me speak in person I usually open up by saying in the highly unlikely event you don't get enough of me in the next 30 minutes there's 200 more hours of me on the interweb. Scot: [6:31] Google I got a lot to cover let's jump into it first when I get a trip report from recode decode that was held in beautiful New York City September 10th how's the show. Jason: [6:46] Yeah it was awesome so we waited to that in the last segment but this is code recode the the publication which is now owned by box them a very fancy show that I went too early in the year that they call code conference and Jason Del Rey there has been enough that show a couple times is the Commerce correspondent for them and he is started the series of events called code Commerce so used to be, like an evening event on top of other shows where he would have like three speakers and now for the, third year in a row he's had his own Standalone two day event in New York city so this is the third annual code Commerce, and I like it it's a conference more than a trade show so there there's a few exhibitors but. [7:38] It mostly is a single agenda of speakers everybody sits in the room with since to the same speakers, there are no presentations that are all interviews with journalist mostly Vox journalist interviewing the the gas so it's a pretty dynamic. Dialogue and you know sometimes people you know that stuff out that maybe they didn't plan to, the audience is allowed to ask questions and so I got a little fired up at some point and ask some some questions and some of the speakers, and so I just really like it they get a really good collection of speakers. And I feel like the format lends itself to getting really useful stuff it's small and intimate so the networking was great I got to meet and talk to a lot of. Listeners on the show I got to meet a couple of guests that we've had on the show that week we did not have in person so. That was fun so all-in-all a good thing that one other thing I should say is in addition to that, that's her speaker format they also have a half-day of off sites where you pick one and let you choose your own adventure of these I ate different offsides and they take you behind the scenes of a of a retail or e-commerce business. And know that those can be cool to I had a complex so I didn't get to do that this year but in. [8:57] Let's see what's hot in 90 seconds or less there's probably 18 speakers at the event so there, there's a guy Kim Downing used to be the chief creative officer at Neiman Marcus he moved to a mall of group in the New Jersey called triple five and they're they're famous for having taken over this mall development in New Jersey called The American Dream It's At Nigam all owned by the same folks that own Mall of America I've been trying to open it for 20 plus years it's supposed to open next month don't hold your breath based on their past track record openings and not doing it and I have to be honest like like these guys seemed totally disconnected from reality like there just talking about what a great experience it is and how everyone in Manhattan is going to want to go to New Jersey to escape Manhattan and you know go shop for other necessities at this this giant mega mall and it's you know it's the anchor tenant in the mall is Barney's who's already bankrupt you know all the other tenants are tenants that have eight other stores in Manhattan and it just it just seems like, yeah he came up there pitching a small development like half an hour after Scott Galloway did 45 minutes on why malls were dead. [10:14] So not super exciting. They we had Jason Drogi who's the vice president of uber everything so that's all the services at Uber besides the car-sharing so he does all the restaurant delivery that you know food is a particularly interesting area for me it was an interesting interview at the end I got up and asked him if his service was good for the the restaurants because I like, there's a lot of evidence that. That all these delivery services are disaster for the restaurants cuz the margins are super low the customers are super opportunistic and the restaurants can't sell liquor in most cases which is where they make most of their profit so I had a premise that. That these services are a disaster for the restaurant and the services are not 20% of all restaurant consumption so that's a pretty big. Inflection points and Jason did not have a kid a very good satisfying answer for why he was he was good for the restaurant business. Scot: [11:15] Do you lease disagree with you. Jason: [11:17] Like she did not make a strong argument we were talking about that after the fact he kind of like pivot away from the question. And talked about you know what like you know how they could be good for restaurants but not like the underlying economics of it being tough. Scott Galloway did a couple things he recorded a podcast the final episode of Land of the Giants with Jason Del Rey and he did a 45 minute presentation I most enjoyed it I've sometimes been critical I think Scott is super funny and has a lot of insightful things to say, but he has a tendency to be highly repetitive so if you seen him once and then you see him a bunch of other times. [12:01] It's a lot of the same content which is maybe something all I'll public speakers struggle with but I would actually say most of the content in this show. Mabon thoughts I'd heard of his before from Twitter or what. That was the first time you put them together in a presentation so I thought that was good and interesting and he was. You know he's been super negative on the wework IPO and you know so we spent a lot of time talking about those guys. He's eating a kind of a bullish on breaking up Amazon so he shared his POV on. And that whole thing and you know just. Had some sort of interesting controversial povs which is what he's he's usually known for he also pointed out. That light from his perspective the mall business is just totally dead and the specialty apparel business is next to go after that. That voted poorly than for the American dream project which is a mall full specialty apparel. [13:04] So next up Jennifer Hyman from Rent the Runway so that's, awesome story she's one of the three really well-known female entrepreneurs in our space and that was an interesting conversation talking a lot less about the the original model and more of their. Their monthly rental model and and you know some of that the new competition that's emerged in the rental space so that was an interesting conversation. David Kahn the CEO of Birkenstocks Scott you'd be familiar with him because he's he's had he's been one of those outspoken controversial positions on Amazon they were selling a ton of shoes on Amazon. Century pulled off the platform completely because they felt like they couldn't protect their intellectual property. Now they're they're back on Amazon in a very conservative mild way they've authorized a few resellers to sell an Amazon but they don't sell Direct. And David was prominently featured in the episode of Land of the Giants that focused on. Why Amazon could be bad for companies and potential should be broken up so is interesting to hear from David and I was joking with you before the show. You know what brand like Birkenstocks you you kind of expect that hippie would like long hair and Birkenstocks to walk on stage and he can't you know he's like a witch I could bank or in a in a like custom suit so it's kind of funny. [14:25] So then we had your favorite brand on a BofA Steph Korey and Jen Rubio from away until they talked a lot about their. There a growth strategy and and you know some of the success they've had in their retail strategy moving forward and that was all. [14:45] Someone interesting Max Webb Gin who's the founder of a firm which is an interesting payment model that a lot of e-commerce sites use their. Sort of an interesting financial model they're there like a no fees lending system so you get charged no late fees. There's some really interesting novel things about it and he he was sharing that we had Marie. Myrna Levine who's the VP of global Partnerships at Facebook and so she was mostly talking about Instagram and in Instagram checkout which is. Something near and dear to do e-commerce smokes and a little bit about the Facebook Marketplace. And again you know she painted a pretty Rosy picture I got a chance to get up and ask her a couple questions I asked her you know if. I said hey there's a bunch of from my perspective yqx problems with Instagram check out that make a not very appealing to Brands like most notably you can only sell one product at a time. And ask if they plan with all of that and she she said that yeah they still consider Instagram check out a real early beta and that they would expect it to evolve a lot before General release, and I said you know bigger picture you talked about how important it is for consumers to have stored payment information to make things like this work. [16:08] You know is it realistic that customers are going to ever trust Facebook with their payment information by giving your your track record and she totally dodged that question and talked about like all the great security features they were using for payment. Which was not the point right like obviously I'm sure Facebook is using the best. Encryption technology in tokenization but it's at the point is there there a damaged brand when it comes to trust in. It's going to be really interesting with it I can get a bunch of consumers to give him payment information and give her a chance to answer that and she she was not a very compelling enter answer. [16:45] And then wrap it up probably the big Marquee interview was Mark Lori who's the president of digital at Walmart Jason did written, that's somewhat negative article that was like super popular a few months before so. How to take props to mark 4 for coming into the lions den and facing him. And I not shockingly well polished Walmart exec did not break a bunch of news in the interview. But it was interesting to see him there and you know there are few questions where would say like. He did not seem as enthusiastic as you would expect someone to be that was, I'm super fired up about the role like I think Jason you know like tried to grill them on whether he was going to leave Walmart at the end of five years and you know Marge answer is it like absolutely I live like committed to be there and she seems like wait are you staying because you love it or because you made a commitment. [17:44] So that that was really interesting generators one of the co-founders of Harry's that's a great idea to see story Julie rain Wainwright is the CEO of Rio Rio was. One of the most colorful interviews of the show so that was cool and then Tara walpert who's the VP of agencies that use Google who's mainly focus on YouTube and so she talked a lot about like how how there, they're expanding influencer marketing and expanding Commerce features on YouTube so pretty rich robust lineup that had a in a bunch of different stuff for different people and I thought it was well worth the time. Scot: [18:27] Code to seems like Lori had bet a lot on grocery kind of going to show with the pickup and then also all those Acquisitions they did on digitally native brands for loose stool kind of your gear just harder or had the blue kind of come off that Rose. Jason: [18:44] I think the answer is yes or no so I think they're Walmart is Super Bowl champs grocery part of Jason's article was Mark tends to get a lot of credit for digital Grocery and apparently that's creating some conflict because most of the digital grocery work actually happens in the stores and you know Mark was like hey it like that's totally fair like this the stores are killing it on digital Grocery and yeah we probably do get disproportionate amount of the credit totally understandable that digital groceries going awesome so he like I would say he had a good answer and double down on digital grocery digital native Brands if it was a little bit like yeah I originally we bought some Brands and that's no longer the strategy that were much more bullish on incubating brands from scratch in house then we are buying Brands and he confirmed the rumor that Jason Delray had heard that. One of the Acquisitions ModCloth that they're there might even be discussions going on to sell it back to someone else. [19:42] So I think Mark like with Express that he was still bullish on the space, but that's why you know they had to learn at Walmart that like buying a brand and integrating it was was probably a challenge so he pointed out he pointed till I come all is well home which is a de jure need a brand that they incubated in house and then there was kind of a third category that they were talking a lot of a little bit about and you may have seen some news sort of you know turning up the the focus on the marketplace which is probably near and dear to your heart and I think they've announced the pilot of fulfillment by Walmart which for the first time there duet they're not that helpful products for some of the third parties and that they have an interest in dramatically improving their tool set and you're improving the experience for third-party sellers so. Scot: [20:33] Seems like a one theme with Rent the Runway and maybe a way would be diepio Market to that come up because diepio Market's been somewhat open with Chewie getting out and, real real and a couple of other folks and those guys are kind of both could be on in the pipeline the Jason drone to a month. Jason: [20:54] He did yeah yeah so there was in the pre-ipo companies were mostly pretty koi which You is kind of what you would expect the date you know they're open to it in aren't you know I'm close but that they don't need to go public and that's not that you know they didn't start the pump the company to necessarily go public Julie Wainwright you know who's at the real real and they they finish their offering already right am I. Scot: [21:20] Yeah they been out for all the done really well. Jason: [21:23] Yeah and so she you know she had a lot more sort of insight about what either the the pros and cons have been on the other side and. And you know how there was some interesting conversation about. [21:40] The impact of competitors and their successful IPO you know bringing more people out of the woodwork she also has a totally fair an interesting POV about being a, female entrepreneur and some of the challenges raising money and she's like you know she talked a lot about how like. Should have been a lot of time convincing every male investor why, that the business use case was even appealing to women and she's like you don't know nobody that we work at Uber ever had to explain to an investor, that white small businesses need office space or people need a ride right but but she often would have to convince someone that that. You know that women would benefit from buying these used luxury goods and that often authentication was a super important thing in so she she told some funny stories and, I felt was a sort of appropriately cocky she talked about 1 BC that like. So I didn't get the pitch and like felt like all the money they were investing in in selling authentic products was was a waste of time and now that they've had the successful IPO that VC has funded a new competitor and is like publish blog post talking about the importance of authenticity, and I think she's like whatever dude we were here before you and will be here after your death which is kind of nice in both. Scot: [23:07] Yeah I've heard the Rent the Runway and the Stitch fix lady's house somewhere story where a bunch of mail DC's wouldn't invest because they didn't understand the concept or they would say I don't know if I don't think my wife would use this. Jason: [23:18] Yeah and I think that sounds like the common Trend right is that everybody's market research as they go ask their wife and that you know that's pretty small sample size. Scot: [23:26] Yeah cost of the new zip from there had a mini Starbucks and went to Vegas for grocery shopper. Jason: [23:33] I did I would load it up on Starbucks order my phone and Jen it out to grocery shop which is in Las Vegas so is reminder this is the second year of grocery shop grocery shop is a a show by the folks Miss founded, shoptalk that's focused primarily on grocery in cpg and so. Drew really fast it was maybe 1,500 people last year was 3,000 people this year that it was at the Venetian and felt a lot like shop Taco Shop talk and grocery Shopper moving to Mandalay Bay next year for people that care about their Las Vegas venues there Starbucks at both so it's kind of neutral to me. [24:17] The end it was also a good show I'd say it in a different way so most of the the Keynotes at this show were Marquee brands, but the content was less interesting to me because for the most part their brands aren't allowed to come up and just give a commercial for their, their business and that you know there weren't like critical questions or necessarily new content so well. You might have been interested in a lot of the companies in the Keynotes there are folks like Target and, beyond meat and honesty and ortado in Procter & Gamble that were giving key notes Coca-Cola Sam's Club. [25:04] Either wasn't a ton of like interesting new useful takeaways in that contents but the the 3,000 + people that attended the show where all industry insiders there a lot of the breakout panels that were where super interesting and they were just that I just had a ton of useful conversations, at the cocktail parties and you know at the Starbucks between sessions and just felt like that the networking was super valuable for me so. Kind of the opposite of a recode it was less about content and more about networking. [25:43] I did host a couple of panels so I was the MC for two panels I did. A panel called preparing for grocery Commerce that was kind of targeted at people grocer that are just getting into e-commerce and I had three panelist on that session I had to, a Stephen Raymond who's the VP of e-commerce at Hain Celestial which is a house of brands most notable for their Celestial teas, I had Wayne Dewayne who's been on this podcast he's the VP of e-commerce at constellation brands. Which is a bunch of alcohol and Spirits brands, so we actually drink some Coronas on stage while we were chatting so that was a big hit. And then I had to Dan Bracken who's the VP of consumer Insight at Church & Dwight which is a. A big cpg so they each kind of gave their their learnings and best advice for new people entering the e-commerce grocery space I got good feedback that that was useful. [26:38] And then on the second day I did a more advanced panel on connecting customer data points so far this one we had kind of to Keynote panelist. We have to bring in a retailer so the retailer is a Steve Henning who's the VP of digital. For Wakefern Food Group which is a big Co-op of of Grocers. And talked about where they are and in data and what their customer data strategy is and got an all the bits and bytes of, add emps and. All those sorts of things and then for the brand perspective we had Doug stranton who's the chief digital Commerce officer at the Hershey Company so got got his perspective and Doug has a bonus that was also the chief digital officer at Unilever for number of years so so it was kind of their in a lot of their formative so a lot of interesting insights from both of those guys you know when you're getting into the hardcore management of data and activating that data for customer experiences. Scot: [27:43] The so. What's kind of the meta Topic at grocery is it still curb versus home or is it Amazon jump the shark with Whole Foods or more. Almost feels like maybe Brands going direct his kind of. Jason: [28:03] So this show like so it is. Like there's a lot of groceries at the show but there's a lot of cpgs at the show so one big thing is the whole disruption of cpgs right that the there's a lot of digital native brands that have lines that are like competing with income in cpg, and you know I'd say a year ago the dialogue was like this is a huge disruption in this year like there's more evidence that those brands are, you can achieve a certain level of success but then are really sort of plateauing, the the incumbency Bee Gees have not successfully launched a new a lot of new products and so there's a lot of dialogue, about how those companies are doing things to get more customer intimacy and get better connected to the customer and watch products that are more relevant to customers and then they're there was an awful lot of talk about the sort of third approach in this whole thing which is retailers launching brands, and how those those retail brands have been successful and how they've evolved a lot from the original, start a private label and in fact one of the the Keynotes Stephanie winquest use the EVP of food at Target. You know they launched a major new grocery brand for Target but basically at the show so. [29:24] So her keynote was a lot about this new food brand in that. The that the Retailer's sort of competing with the the incumbent and Challenger cpgs is was a big conversation at the show. Scot: [29:37] Yeah and then I'm watching your Twitter feed it seems like there is some interesting Target kind of talking going on there with what did we learn from Target. Jason: [29:46] Well I talk about that you like so Target is maybe the poster child for being the most successful at that strategy so they want to strike 5 brands. Now sell over 2 billion dollars but one place where they haven't been big as in grocery and so in fact, like grocery was a newish strategy for target maybe we'll call it seven or eight years ago and well a lot of categories at Target or any kind of known for surprising and delighting customers and having these. You know premium products that that the customer wouldn't expect. Grocery was always sort of the me to category for Target like like if you needed something that they may have had it but it wasn't something. [30:24] You were excited about acquiring. Inside out you know a lot of this conversation was about Target doubling down on Grocery and you know trying to get to the point where they're surprised is. And Delight for grocery in the same way that they they are four other categories and they said they launched a new owned brand for food called good and gather they kind of retired a lot of their older brands. And you know this is a a focus on. Simpler products fewer ingredients non-GMO mostly Organics in so it's not so much a knock off of a of a national brand but you know what a set of products that they think I'm particularly targeted at the. Target guest and they're forecasting this will be the the biggest. I'm on brand that Target has which is pretty big because you know some of that apparel brand cell cell 2 billion dollars each a year so. [31:27] So if they hit that forecasts that that will be somewhat impressive so that was a lot of the the target conversation I would also say you like shipt. You know there is a lot of conversation about curbside pickup & Home Delivery Target owns the company in that spaceship. And there's a lot of talk about how successful that's been for Target but ship still is in the business of providing the services for other party so shipped had a big. Presence on the trade show flooring was a big sponsor and said there's there's a lot of talk about Last Mile in the Bears pros and cons of the different meth. Scot: [32:00] Code for their highlights from grocery. Jason: [32:06] For me those were a bunch of big takeaways I got to sit sit down with a couple bucks and record a couple podcast that will get out of here in the weeks to come so I mentioned Doug Stratton who's the chief digital officer at Hershey you and I are both chocolate Advocates so like we wouldn't miss the chance, to get a podcast with him and then I also got to sit down with a zebra car while who's the VP of Shopper marketing at the Coca-Cola Company in, can I talk about how coke is thinking about digital and what what they're doing in in digital which is interesting you know it is interesting like we are now. Grocery is a very low margin business, the average sale price for a lot of these products or the Brand's is super low and so historically these have not been very digital categories you you don't think of. A big digital investment to sell dollar candy bars or cans of soda, but you know now these guys are you know front-and-center focusing on digital because it's really starting to impact their business. Scot: [33:09] Wrinkle in the other Megatron to uncover before we jump into some news. Jason: [33:13] Nope nope I think that's a ton but if you're in that space I would definitely think about putting that on your on your wrist for next year and come visit us at Mandalay Bay. Scot: [33:22] I forgot to ask when you're in New York did you get to see the new Apple store or did you miss me. Jason: [33:28] I didn't sit at the Apple Store at you open this Friday so I've done some video walkthroughs you and I are going to be back in New York Knicks next month together so maybe if schedules permit would be super fun we should go visit the store together. Scot: [33:43] Awesome I look forward to that Coldwell wanting to lose last couple minutes to talk about some news and it wouldn't be a Jason Scott show without some Amazon news. Jason: [34:00] Amazon news new your margin is there opportunity. Scot: [34:10] To a lot of news out there on Amazon some of it I was going to put into the political bucket before we talk about that though you're one of the things that kind of hid in my world it was interesting was they made a big investment and Order of electric vehicles Tesla has competitor called rivian, and ribbons coming out with trucks with electric platforms so Amazon announced not only they invest an undisclosed amount that they were part of a $700 round and they were listed first which kind of flies are the largest but they ordered a hundred thousand electric delivery vehicles from Caribbean and they're saying they should have prototypes in 20/20 start volume out in 2021 and have them all on the road by 2024 this is kind of interesting because Amazon has not really said much about a green lot of Amazon employees have been. [35:09] Rallying internally Jason Del Rey has written about this so it was kind of a pretty big vote for our insert limit their carbon footprint as a company and then it's also interesting because they are propping up a big rival to two, Tesla in the form of rivian and you know Elon and Jeff are going at it as latest Rockets So Alive people kind of said this is kind of another way for Bezos to really kind of get under a Elon Musk in by supporting a competitor. Jason: [35:41] Interesting so we might see some Amazon high speed trains in the near future to them. Scot: [35:49] Whatever the Rival to boring could be. Jason: [35:55] Exactly the thing that toy strike me about this which seems like Amazon's exact Playbook is I want to say they made this huge announcement the day before there was a big scheduled like green demonstration and a bunch of Amazon employees were planning on walking out to Tess art of advocate for Amazon embracing adrenal footprint and so do I get Amazon has historically been very good at these like proactive PR moves and it seems like this was they were totally able to leverage that this time. Scot: [36:29] Yeah yeah. They have a picture of the Prototype van will link to it and show notes it looks really good so it's going to be interesting that the big question is really the range on these things so, you know the I don't know how much it typical Prime band drives a day but I see him on the road constantly so be interesting to see if they have to come up with some clever way of rapidly charging these things are or they're going to ship them in a different way or something. Jason: [36:54] They each do half a day's delivery so that's why they had to get so many. Scot: [36:57] Yes it could be it could be part of it so I don't I don't know the ranges. Jason: [37:00] Quick clarification question for me so like obviously Tesla makes a bunch of electric vehicles and I know they've talked about business vehicles and trucks but as far as I know they don't they don't have a, like a van form-factor I feel like Amazon's about Sprinter vans in the past which is the big, Mercedes V8 like is it obvious that this is a trivium's a direct competitor with like is this worse news for Tesla or is it worse news for Mercedes. Scot: [37:26] I think it's probably worse news for Mercedes Elon if this is a tweet or live interview I've seen him talk about how he really likes the Mercedes Sprinter and they should work together on the electric one he always has little twinkle in his eye and you can't tell if he's just basically crazy or if there's something going on there I think Mercedes a Tesla have crossed licensed a lot of technology to I wouldn't be surprised if this doesn't Force something go on there between Tesla and Mercedes to get the Sprinter platform Electric. Jason: [37:59] Got you and I assumed that like the Des customer will then be FedEx. Scot: [38:05] What FedEx use it so UPS actually has a big electric thing going already and I don't know who they are platform is on that it's, maybe I don't know I don't know what UPS uses but I've seen them them talk a lot about getting to carbon-neutral pretty quickly and they have some electric fans out there. Jason: [38:30] That's going to be an interesting space to watch if only to a podcast about that kind of stuff. Scot: [38:34] We will will keep track of it here and then also on the vehicle to podcast where it's been even more time talking about that Scot vehicle Trends going on how about on the political side there's been a lot of negative stuff out there on Amazon and so I'll turn to you for this the highlights on that. Jason: [38:51] Yes I know. Scott loves talking about the political stuff it's his favorite thing to do so it's a big big, generosity on his part time to pass it over to me. [39:05] So you know there continues to be a bunch of Niger negative sentiment you got all these Democratic candidates talking about breaking up Amazon without. [39:16] Necessarily obvious reason why the last couple weeks there were some actual that government announcements about like looking into antitrust issues in the one that affect an Amazon was that the FTC was talking about probing some of the 3p practices and in the one that comes with the most is, Amazon, disadvantaging third-party sellers in favor of their own practices so essentially like the The Narrative goes you can't both play in the game and be the referee it's not fair, that you're selling products in competition with your Marketplace Sellers and you, control things like whose product shows up in Search and how visible every product is and so, that's a big narrative like the counter narrative is like this is in a remotely new idea retards have been selling their own products for over a hundred years they always put their own products and favorable positions and they charge brands in order to have have good positioning in the store said that like there's, there's nothing particularly new that Amazon's doing that Walmart and Woolworths before then, didn't do but it is getting a lot of visibility and one of the the big articles that came up there was kind of interesting is Wall Street Journal. [40:46] Actually like ran an article where they they talk to some Amazon Engineers that like, confidential confidential admitted that Amazon had changed their search engine to intentionally by us their own products and so again debatable whether that's, illegal or immoral in any way and I'll leave that to others to decide but one way it's interesting is Jeff has always talked about being the most customer-centric company in the world and wanting to have the best experience for customers and it's super controversial if you search for Energizer batteries like pretty obvious what your intent is and you would imagine the best experience would be too quickly get you to Energizer batteries but when amazonbasics batteries have higher visibility on that search term then Energizer batteries, like arguably like you're trying to boost your own profits at the expense of being customer-centric and so it's kind of a. [41:49] A pretty tangible example of of where Amazon might be drifting from their their idealistic morals, and so that that's been a little interesting to follow that, that exact issue is one of the episodes of Land of the Giants and a former guest on the show Charlie Cole who's the the chief digital officer at to me and Samsung by cheat he very explicitly said it is like look, I don't mind competing with Amazon that's totally fair they can make products to compete with me that's totally fair but when people search for my product on Amazon and they intentionally put their products in front of them that's not a good customer experience and just don't lie and say you're trying to be customer-centric when you're doing stuff like that was gonna as blunt as Charlie put it so an interesting space. Scot: [42:39] Yeah I guess cleaners and go to watch them navigate through this stuff and you have the counter argument would be well retailers for doing it for years and. Old Roy, dog food in a Walmart is in front of the Purina dog food that kind of thinks sometimes you know these the physical arguments don't really translate to to the digital where you know it customer is clearly expressed a brand new you should get them their quickie soap to be a lineman. Jason: [43:08] Yeah yeah like a little less controversial but like you know there's some labels like Amazon choice and and some new labels that they're testing and people are like is Amazon gaming nose and I I may have made a smart a tweet at some point where I showed like staff picks from Trader Joe's and I'm like oh my god do you think some of these might not actually be stabbed pics. Scot: [43:29] Go in any other needs any other Amazon usually cover. Jason: [43:36] I think those those were the big things I know we're running short on time so let's let's get to our last genre. Scot: [43:46] We haven't talked to her about Mulligan lately but I was reading some reports that a we've already had over 7,000 store closures heading 7300 as of September 1st I think that's more than we've ever had in any previous year and we still got three to four months ago, another world retail you kind of if you can make it through October you you're probably not going to close for December that thing's going to be pretty pretty bad if you're going to close for those two months so I think it will slow down but I think we have a chance of hitting 8 or 9 K hear some of the this is based on data from video so some of the top store closures are Payless with 2,300 stores Gymboree with 750 Charlotte Russe. And then on the watchlist they have several companies that are our kind of they look at this kind of load of ducks to assets and then also are they losing money making money in kind of protective time when there may be a chapter 11 events Forever 21 is on there a JCPenney at send a Pier One in Francesca's chokes, I'm surprised this didn't include more mattress worse cuz around me you know we still have like eight thousand mattress stores just in Raleigh-Durham and they're pretty much all closed all the sudden I wonder if this is under-reporting a little bit and I was kind of surprised that mattress stores weren't one of the big contributors. Jason: [45:15] We'll see that's a great point because it's something funny came out about all this so I think the macro points are totally true like that we are seeing more store closures in a single year than we ever seen before there are actually like we'll see if they come to play or not but like that on that watch was the one that they're like strong rumors are really preparing for a a bankruptcy which would be somewhat surprising at this point is Forever 21 because prove your point like. You know you really wouldn't want to go in a bankruptcy right right before the holiday season and there are there rumors that, if they did that the malls might be a potentially bail them out as they have, I've done for at least one of their apparel retailer in the past Aeropostale so that's kind of interesting but I I see the inside baseball I found an interesting study also, so this instead of you just said it is from video and they did a bunch of their own research so most of their store closure information came from, public disclosures so it's public companies that said in a 10K or an investor call that they're planning to close X number of stores. [46:28] And so that's that was their data source for the store closings and like I'm sure all the stores are closing video also cited the source that we see most commonly for tracking these store closing closings and openings which is core site which is a research firm that does this really useful can a weekly tracker on how many stores are closing and how many stars are opening a bunch of stores have open this year not enough to offset the closings and that that would also be a first so while there been a lot of closing in the last couple years that I've actually been more openings than clothes XO, this could be the first year we had a net negative and course I may have had a net negative last year even that now that I think about it but. Here's what's interesting about that so all of these companies are arbitrarily picking a list of well-known retailers in tracking. [47:20] The opening and closing and said there's another market research firm out there IHL that does a bunch of retail research. And they conducted a lot more comprehensive study and they said hey we are going to look at every retailer that operates 50 or more stores in North America and track how many they've opened and closed. And we're going to estimate where they don't have public disclosures or we're going to call them and ask and we're going to use real estate records and so instead of just kind of. Tracking press releases we're going to really do the math on all this and, they not surprisingly they found more store closures then then video or. [48:02] Coresite but they found way more store openings than either of these companies so pretty this IHL research that came out, there are still more stores opening then closing it just interesting to think about like I, I think our macro points are totally true that retails not going away that were way over stored in the US that we we do need to be closing stores in our closing stores in there that's a a necessary adjustment but it is interesting I feel like in the Echo chamber of our space like this coresight research gets its reported and recited and blended into other people's research on the time and was kind of funny to see this I shall study come out and explicitly point out that. Coresight research is not particularly rigorous and somewhat random so it was like a little inside baseball research fight. Scot: [48:56] Yeah and I wish square footage is what really matters right because you know Closing one JCPenney is is like I don't know. Jason: [49:04] Yeah you have to open off a lot of the way stores to make up for a JCPenney. Scot: [49:07] Yeah yes that's what really matters and I've never seen anyone really be able to track that very well unfortunately. Jason: [49:12] No no and I unfortunately like we've all seen the summaries of the IHL I'll confess it's inexpensive study to buy so I haven't actually. Bought the research but I don't think they have the the net square footage in there but just anecdotally if you look at the list of stores that are open and closing you're absolutely right like in general there's there's more bigger stores closing in smaller stores open. Scot: [49:37] One one last thing to make sure you put on your your calendar the Disney plus subscriptions it opened up so you can go ahead and pre buy that so on November 12th, and they have exciting new Star Wars TV live action show called The Mandalorian that off and up is pretty excited about to make sure you sign up for that Jason. Star Wars fan listeners. Jason: [50:02] And before any listeners Panic Scott and I promise to pre-record a podcast so that we don't have to skip a week while Scott is binging the Mandalorian. Scot: [50:12] Yes sadly I don't think they're going to do a bench so I think they're going to do it's hard for traditional TV people to get their heads around it but they're going to have kind of really someone a week or something so I have time to podcast. Jason: [50:25] Good news good news in like slightly related there is this interesting thing Target in Disney have announced that they're opening these permanent shopping shops and so you're going to see a bunch of unique Disney merchandise at Target I think that is potentially going to be beneficial to you Scott but I seen speculation that the Disney plus service could be one of the things that's heavily merchandised in that. In that assortment. Scot: [50:55] Cool hopefully I'll have more Star Wars Target exclusives those are those are the good ones. Jason: [51:00] Exactly what was in that is a great place to wrap up this new show cuz we've come out perfectly use the a lot of time as always if if I wasn't Earth have a question or comment feel free to hit us up on our Facebook page or on Twitter as always if you have time we sure would appreciate if you go to iTunes and finally give us that five star review that we've desperately been begging for but we have a we sure appreciate your time today and we have a bunch of great shows in the pipeline so appreciate you keep listening. Until next time happy commercing.

EP183 - Jason Del Rey Land of The Giants Podcast  We catch up with Jason Del Rey (@DelRey) Senior Correspondent, Commerce at Recode. Jason was last on episode 67.  We discuss some recent industry events and get update on this two big projects: Code Commerce September 9 and 10, in New York City. Land of The Giants: The Rise of Amazon Podcast. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 183 of the Jason & Scot show was recorded on Thursday, August 8th, 2019 Transcript Jason G: [0:24] Welcome to the Jason and Scott show this is episode 183 being recorded on Thursday August 8th 2019 I'm your host Jason retailgeek Goldberg and as usual you with your co-host Scot Wingo. Scot: [0:39] Hey Jason and welcome back Jason Scott show listeners we are really excited this week to have back on the show Jason Delray Jason is senior correspondent Commerce at recode he's also produces the industry event code Commerce and now joins Jason retail geek and I in the pantheon of famous podcasters he was last on the Jason Scott show on episode way back on episode 67 which was January 17th back then he was senior editor so I guess congrats on the big promotion to senior correspondent. Jason D: [1:14] I don't know if that's a joke or not but I am I am happy to be back I was going to make a sport Sports Talk radio joke which is second time long time you know. Okay well we'll keep going thanks Rodriguez. Jason G: [1:34] It's good to have you back we don't get to make fun of the next enough so. Jason D: [1:38] Oh man it's going to be a long night. Scot: [1:41] So Jason G: [1:42] So is it true that your appearance on the Jason and Scott show sort of ignited your whole passion for podcasts. Jason D: [1:50] I mean I honestly did not know what podcasting was and then I came in you guys taught me the ropes and how many years later is this I don't know took me a couple years to like. Build up the courage and skill set but here I am so thank you. Scot: [2:09] Cool fucking to the club it's exciting to have you up in the in the in the podcaster realm. Jason D: [2:17] Only for a few more weeks but hopefully they'll be a long tail of listeners that all at all extend the Land of the Giants fan club into the rest of this year. Jason G: [2:31] Absolutely and we are going to need that into that but before we get in a Land of giants I want to talk about one of your other projects it's near and dear to Scott and eyes heart. I think it might have been three years ago now but you started a series of events code Commerce. Jason D: [2:52] Yeah that's right so we started we started with these one night one night, what we would consider a live journalism events and we started inside of shop talk I think year one of shop talk we did a sort of separate one-eyed event within shoptalk that required a separate ticket and it basically 3 hours you know an hour some ways food and drinks and networking and then usually three or four what would you like to drink or no BS interviews with. You know people like in past years you know we've had people like Jack Dorsey talking about Square Katrina wake pre-ipo talking about Stitch fix Mark Lori several years ago and overtime we built that. Into a standalone today event that's why we're going on Year 3000 New York City Standalone event, that happens every September and so we're only about a month out. Jason G: [4:03] Yeah and so and you have announced some of the the guess you're going to have for the Cher show. Jason D: [4:09] We have so we've announced maybe maybe about three-quarters of the lineup which I'm super excited about we have. Entrepreneur founder CEOs like Jennifer Hyman Rent the Runway Julie Wainwright we just took the real real Public Market Lori from Walmart Jeff Rader that Co CEO and co-founder Ari's which has agreed to sell for, make 1.3 billion dollars. I cookies in the CEO of Birkenstocks in the US and the founders of away digital native luggage or they would call themselves as they call themselves travel company, so that that's that sort of off the top of my head that those are some of the great guess we'll have and we are and there's a few more as well. Jason G: [5:09] Yeah that's going to be exciting away is kind of controversy on the show because Scott is a big fan and Advocate and I'm not so much. Jason D: [5:18] Should we got into that now or should we save that. Scot: [5:21] Shirtless Jason took me like 6 years again to buy a four-wheel bag and didn't even get in a way I don't I don't know what he was thinking. Jason D: [5:31] I will say that, we are a I I have a I have a new wish four-wheel bag that was purchased by my wife at TJ Maxx and so if that doesn't give it away I'll just say it it's not in a way back and it was probably about a third of the price, but I am very fond of the look of the waybacks and I'm very very interested in whether they are able to do what they say they want to do which is, build themselves into really a. Multi products brand that sort of incompetence has all the different types of products you could need or want. Intrexon sort of in your travel life. Jason G: [6:25] It's honestly like I have a critique of the product and but more seriously of the company like the the Super Bee product line coming me miss your bag is perfectly fine I travel a lot more than either of you I've already been on planes on her 50000 miles of this year it's alright it's like it tends to be worth it to invest in the most durable bag possible and for me that like I really like a bag that can. Expand into a soft-sided expandable bag works better for me. Jason D: [6:56] Yep so what it was so what is your brand of choice. Jason G: [7:00] So I might I have a Briggs & Riley. [7:04] More expensive more durable like I've already been with Scott when he was repairing his away bag and you know I would argue I've many more miles on that I've never had a proper. But that's I mean both bags get you get what you pay for with just fine. And I don't have a huge could take my bigger thing and you know maybe I'll get a chance to bring up on in your conversation with Jen. I visited their pop-up shop in Tribeca and I thought it was a fabulous piece of retail and and you already alluded to it they get mad when you called him a luggage company they like to call themselves the travel company, and you you go to this pop-up shop and they very much, Lycra merchandising and glorifying the travel lifestyle so I know there was a lot of like. [7:58] Memorabilia and stuff that made you you know sort of aspire to go to destinations and you know it felt like the the luggage was helpful enabler of this lifestyle that away was positioning right and whenever you. You know either founder talk about the company that's exactly how they talk about it so then they started opening permanent doors. And the permanent stores are super sterile shelves with luggage on on that like I could replace the away with Samsonite or to me and it would. [8:34] Exactly the same. Jason D: [8:37] Yeah so we will definitely 100%. Talk about this I think my guess or edit my educated guess is that, they are going to sedate David they talked about that they're going to open I forgot what the number is but I believe dozens of stores is the ID across the country or maybe not just across the country, select International markets over the next few years and I think frankly they are still I think they will read thank. Their approach but I will let them speak for themselves on, try to remember if they're speaking on September 9th or September 10th at Commerce whichever day I know be sure that this will be a topic we dive into. Jason G: [9:26] Yeah I'm looking forward to it I will be there and it'll it'll be fun to hear they're there POV I'll probably check my Briggs & Riley bag so they don't have to see it. Jason D: [9:37] Hahaha well I'll bring it up on stage. Jason G: [9:41] Awesome alone at the exactly. Jason D: [9:43] Okay. Scot: [9:46] Cool awesome to see what news comes out will be doing a show we always do a recap show from there and let's talk about your podcasts to land of giants you've got the time recording the Masters three episodes out, it's kind of a different kind of flavor than kind of what we're doing here with news obviously suits to tell us about Anna what got you started on this and how you're laying it up. Jason D: [10:09] Sure and then just so just so I don't know how touchy the search the search functions are on podcast apps I'll just slightly correct that it's a land of giants so people want to search it's Landon, Giants and I'll try to make the backstory quick centrally recode inbox me decide a lot of success with podcast over the last few years my colleagues petercopter Kara Swisher they have phenomenal, interview style shows but there has been a couple of things going on at the same time but what do this first dish heater Costco friending how he came to me and said you know you should the companies looking for more podcast you should do something on Amazon and I was like okay that sounds interesting and then simultaneously their conversations and other part of the company about an idea. [11:06] Doing a narrative getting into more of narrative storytelling and podcast there's not a lot of great narrative storytelling in the business world as a relates to audio and so there was this idea to do a franchise around the fangs companies and do a season on each company so short of the idea to do something on Amazon with that interest in the Fang franchise, call West End for me the timing was for me at all about a couple of other things one is obviously there's a ton of discussion around power effect of these right now. [11:44] NBC in Saucon Valley in the media should I felt like good timing the other pieces I know you guys know this to from being in the industry, it's very easy day today till like worried about the next in my case right about the next product announcement the next business Amazon's getting into NYU know I'll have some contacts in my article is but sometimes you need to force yourself to like step out to the big picture and say like you know, you know what is the status quo in e-commerce right now like is that healthy what are the what are all the impacts on society everything this company is trying to do and so I've had all those questions in my head for a long time and there's this seems like a way to I have the time to serve both dive deep and like take a broader look at the same time so that's. So why I can I can I can give a little more detail on what we're actually try and what we're actually set out to do with the content if you'd like or I can let you guys ask me whatever you want. Jason G: [12:51] So what's up I want to get to a little more of the contact but just to make sure that our audience is tracking so that the notion is there's a season about each of the Fang companies so there's a. Amazon season I think most people Nothing But Apple Facebook Netflix and Google so it's actually faang, that's the idea you'll have a season about each of those companies and then you're you're currently three episodes into the Amazon season is there a. Dick by Jordi know how many episodes that are going to be of the Amazon season. Jason D: [13:28] Yes oh yes so there will be 7 episodes and there's a chance that episode 7 will. Will be taped alive at so Commerce and so if, is that ends up being the case episode 7 was sort of break from the format we have in each episode so far which is sort of a Storyteller telling a story basically throughout a given, atopic area involving Amazon and episode 7 would sort of be like a conversation recap of unlike of of what listeners that the Earth were the first six episodes, and so you can imagine the challenge of trying to break up Amazon's impact, and interest into six or seven episodes is not easy and so on in episode 1 we should we try to the iiibeca by I'm curious what you guys think you know the foundation of Amazon's retail rise and dominance to me is Ben Prime and so episode 1 we both have Amazon Executives and employees telling the origin story of how Prime came to be and then we also get into the consumer psychology of how Prime has been able to walk us walk you know. [14:56] Over a hundred million people into Amazon's ecosystem and makes it very hard, to break out, episode 2 of I had this big question of like what does Amazon want that you from being inside our homes with Alexa with all the connected devices with ring with Eero with you know. Basically best smart home and so we exported that question with with an Amazon executive and also. [15:27] You know some smart people as food asking some skeptical questions about you know what this future of a fully automated home, I will will, will feel like in and how that might impact our lives in the future and then third episode which aired so far was that a look at Amazon's impact on local communities among the big tech companies yeah I would argue that Amazon. Has the bigger the biggest physical impact on small communities around the around the country because of their warehouse Network, North 710 now large fulfillment centers just in the US and so we went to a small town in Kansas that which was home to one of Amazon first fulfillment centers and it was number three or four and where they left a few years ago and then told the story what happens when they came and left and I'm and then I went to my hometown of Staten Island New York which is home to one of Amazon's very new, Jerry automated fulfillment centers to get the taste of. What the promise is in a in a small community when when Amazon comes to town today I'll take a breath. Jason G: [16:41] Yeah it's it's yes I'll be curious it's interesting like I told you to greet you that Amazon has the biggest physical footprint and you know they're for like sort of physically has the most impact on those small towns some of the other ones are you know much more responsible for, deciding who are government leaders are and how we really think so it's hard to know which one has more impact on your day-to-day life but yeah. Jason D: [17:05] Totally and then and I should I should say you know yes that's 100% true you know, part part of Odysseus or the the emission of of the whole franchise Land of the Giants has been, you know it is easy in our day-to-day getting caught up in our day-to-day lives work Family Family Life, you know pleasure. What sort of what the broad impact on what the broad reach of these companies now, now he's in our lives and and that's not to say it's all bad I mean it's a lot a lot of good and I hope that you know will come across in the in the series as well but it feels like a moment in time where, you know healthy scrutiny something that the world could use a little more us. Scot: [18:02] Close Amazon been kind of supportive of this or they they didn't really engage on. Jason D: [18:08] You know that's. You know I have not gotten a lot of feedback from the company since since episode 1, are the few weeks ago so they participated in episode 1. I interviewed one of the people I interviewed was Jeff Wilke who spent it on his own two decades and is now to CEO. Best way to get the global retail business and Global consumer and he reports to Jeff Bezos in episode 2 I did it interview the vice president of the smart home at Amazon. And you know for a episode 4 which will come out the week of August 12th so. I want to watch than a week from now you know I got a tour of one of them is on a more automated warehouses for an episode about through Amazon as an employer and Automation and so Dave, but they also just you know turn down and on-the-record interview for. In episode that'll be about competition on the Amazon platform and Sherman Antitrust scrutiny so I would say. They probably participate a little more than I expected but I think they're I think they're kind of still in a way to wait and see mode. Scot: [19:37] Did you did the Fulfillment center the toward was it like Eva based or was it one of the ones like the pallet lifting robot or something that we haven't seen you. Jason D: [19:46] It was, yeah so I don't know what I didn't see in the warehouse so it's possible and had more than I saw but it what I saw it were I don't know that they call them TV anymore but yes the orange, I think they call them mobile drive units are carrying carrying the 8-foot tall shelves to their stores and their Pickers. Scot: [20:12] Got to go so you don't you like us spend a lot of time to think about Amazon what's what's something that you done the podcast that kind of was a new discovery for you. Jason D: [20:22] That's a great question I think I think so far. It reinforced a lot one of the things I thought I knew about the company over the last six years you know I will say one thing that stuck out to me that's in one of the episodes that is already aired so, episode 2 is about sort of the smart home and Alexa and. Yeah I won't give too much away for people living with him but essentially I'm talking to someone who's in the author and futurist about you know. All the types of things that Amazon might do in the future with the data they can collect and you know I ask the VP of the Smart Home. Daniel Rausch I said so you know do you guys have a team's inside of Alexa and I know you have thousands of employees working on Alexa that sort of kind of listened to like this the questions coming from the Skeptics of this you know, as I said that the echo the echo behind me Alexa. [21:30] I'm going to ignore that I'm sorry guys so they're always always listening. Scot: [21:38] At least you're still has work so they're not too angry with you when your when your Prime shipments stop in your Alexa stops then you know that you fingered the Amazon. Jason D: [21:50] I was a little surprised I asked you I asked his VP of a smart home, you're do you sort of listen to it a lot of the smart smarter Skeptics are saying and what they worry about in the future and Anna try to like maybe we'll work back from you know some of those potential. You know use cases that people are worried about or you know data collection people worried about and his answer was essentially we were young very Amazon we work back from your problems and you know. And I we start from a place of optimism always phrase like started, the amazing company it is today but also miss climbing in 2019 like saying like. Tapping the site Facebook and social networks and you know it just felt, I guess I was just surprised they've built a certain lack of knowledge mean the word seems me self-awareness. About sort of the downsides of you know the advancement that sure the fast pases, Innovation sort of Eden of even specifically like inside our hugs and that's one thing that sort of stuck out to me, that was a little surprising I'd say. Jason G: [23:15] Yeah that totally make sense I mean to me that's part of the fun of your podcast is for your point you know most listeners are they show or sort of living and stuff day today and it's like you're there some new piece of news about something Amazon's doing. Every week if not every day and it's kind of fun on the show that you you kind of, take that 50000 put View and kind of put it in a broader context then leaves. Jason D: [23:47] Yeah I'm like the chat near the challenges we're trying to do a couple things like my goal is to have Jason and Scott and the listeners of this podcast and the you know, sure the sources I have you had developed over six years day today reporting like find enough compelling story wines and and hopefully new information as well that even though they stay the day they are coming away saying, that was a pleasant storytelling experience or I learn something new or I never I didn't think of it that way while also being welcoming to people who don't live this day today but but have Amazon in their lives you know in a big way and wonder about Amazon or 1/4 about Jeff Bezos or you know shortest sit on the periphery of these industries and so I think from the feedback I've gotten the reviews I've seen I think we've done a pretty good job at that so far, but you know we'll have you know episode 6 which will be antitrust and competition on the Amazon Marketplace I can that one like we'll dive into the weeds that in a way that I think even people in the industry. It'll really really resonate West and I think will be both surprising and hopefully somewhat news-making so I'll leave that to you. Jason G: [25:07] Nice. That's a good teas are a couple of short fun facts on stuff we've already covered I can't let it go without teasing Scott Scott had an opportunity to be an early investor in Cuba and thought it was a stupid idea. Jason D: [25:19] Scot. Scot: [25:21] Yeah what was NC State Professor he was talking about how he was going to take the algorithm ants use an appliance warehouses and it just didn't didn't make sense to me that Aunt part lost me. You was right I was wrong. Jason D: [25:35] Yeah I know I'm just I'm shaking my head in this empty house right now so. Jason G: [25:44] You mention so in episode 3 you visited a, a warehouse that's now a fulfillment center is now closed you you teased us that you went to a modern performance center and episode for a fun fact for listeners, Amazon actually gives a remarkably good tour of a bunch of those, modern fulfillment center so even if you're not a fancy journalist I Jason, you you can go to a web URL and Reserve at or I take clients on these tours all the time and it's if you're in the industry or you're just interested it's super worth going, so as you're listening to episode 4 and hearing Jason's description know that you can you can follow it up with aching person experience and I'll put the donation the show notes. Jason D: [26:33] Have you been to the Staten Island New York Film Center. Jason G: [26:36] I haven't and so an interesting question which I'll see if our intern can figure out while I'm talking to you only certain of the facilities are available. For the tours. And I don't think that's an island is so like in your neck of the woods Robbinsville New Jersey and West Deptford are available. I don't see Staten Island on the list I'm in Chicago and they they have a. You have to go to Jefferson Indiana and now there's a which is a suburb of Chicago. It's pretty interesting and I presume you had a slightly different experience at the very least they let you bring a mic and they do like Frisk you for all your digital device. Jason D: [27:39] Yes yeah they were there were big they were big no no phone or no camera signs and then yeah I was going to say another I'm hesitant to say what I think my memory is surfacing right now and another know something signed but I'm wondering if maybe it was when I visited a different Amazon facility 5 years ago or 6 years ago and cnx I have a vague memory of a no guns sign but. Anyway I am a millionaire I don't remember for sure so I probably should have said it but. Jason G: [28:26] That's not going to want to listen it'll be safe I'll put Jason's phone number in the show notes. Jason D: [28:34] Speaking of Jeff speaking of Jeff Bezos I got a secret I got a little package in the mail today from from. Kara swisher and the box says Bezos primes and the hundred and hundred billion dollar man and I opened it up and it is a Jeff Bezos figurine maybe like. A foot high and it comes with a robot that he was spotted with that one of his events a few years ago, so I can maybe that can be your show mascot. Jason G: [29:09] That would be awesome is it I'm assuming because the robot is buff Jeff Bezos and not a bookstore Jeff Bezos. Jason D: [29:17] Yeah if you if you Google as I just did Jeff Bezos yellow robot the first image that comes up is Jeff Bezos walking with a. Yellow shirt of is this a robot dog Boston Dynamics robot dog and he is wearing and just in the figurine is wearing what Jeff is wearing in the soda which is. Yes. Jason G: [29:40] Patagonia obligatory BCBS. Scot: [29:43] Does it have a drawstring into the Jeff left when you. Jason D: [29:46] I couldn't I couldn't see that past the bulging bicep switch on. A little envious I honestly. Jason G: [30:00] That was really your way of just working in that Carrie Fisher knows your address which is impressive but. Jason D: [30:05] She actually she actually I've only worked with her for 6 years and she had to text me for my address the other day not that cool. Jason G: [30:15] Yeah I kind of assumed that was the case I have to compete cuz I have a current mask mascot staring at me that I was going to bring the code Commerce this year I have one of the pets.com sock puppets. Jason D: [30:30] Yes yes and I'm assuming you're saying that the guess we're going to have Julie Wainwright too and I'm back in the day at one point rent ups.com. Jason G: [30:41] If I were younger listeners pets.com was one of the the fast runners in the first free internet crash that was a precursor to Chuy and had television campaigns and it has mascot was this sock puppet dog the that that's essentially did in fact morph into Triumph the the comedian. I don't know if you know the backstory here but there are lawsuits in the whole thing that, that sort of after pest.com left that the comedian that that treated the Triumph character like bought the rights to the Past. Calm dogs, and there are some real property fights and stuff so it's fun and then the founder of pets. Com is the the also the founder of real real who's going to be at your shop. Jason D: [31:35] One correction yes she was not, not the founder of cats but feels like almost every time. Yeah journalists are very go see this on almost every time Julie is you know appears that something like. Pets.com comes up twenty years later and I'm just curious about like, maybe it's something it's a it's a role she held but I'm curious of what she'll have to do like what she has to do to like not have that be part of the, part of the story in an only reason I ask is will a, I had someone reach out to me recently after we announced her and was like really you guys still mention pens.com and it made me think about that and then being like who is the CEO and maybe it's just a bad person and I should, I should I should know whether a person is alive or what they're doing today I think it I think it might have been a George something. Jason G: [32:46] George Shaheen good job. Jason D: [32:48] Okay cool you know maybe it's just a juul he's had some level of success and I don't know that's that's enough that I don't know if that was actually a question but it's something I I was just thinking about recently and so was interested. Jason G: [33:02] If I remember correctly after webvan George became the CEO of what was then Anderson Consulting now Accenture. Jason D: [33:10] Wow I was going to say something really mean which is probably not right I was going to say failing up but but maybe I actually was not covering. Jason G: [33:19] Thank you I think I could be a correct characteristic. Jason D: [33:22] Okay sorry George. Jason G: [33:26] That way so I have a very minor version of that I started my career and was like one of the original directors of marketing a blockbuster entertainment and in my world, like every time I go visit a client the the consultant from my saying company right before I get there pops up a slide talking about how you don't want to get Blockbuster. Jason D: [33:46] Oh well. So you view a failed really up. Jason G: [33:51] I have but I would actually point out I'm feeling, down because we sold Blockbuster for 9 billion dollars people always talk about the end when a failure the company was you no railroads are not a very good, investment today but Anderson Cooper's family did pretty good on the railroad. Jason D: [34:15] I am now staring at your LinkedIn which I did not know about this. Jason G: [34:21] That I never listen. Jason D: [34:23] 1616 month. Of your work career. Jason G: [34:26] It's a slide that I have to face every single day as though. Jason D: [34:34] Listen listen as someone who grew up so when you were there I'm not going to do the age thing but okay I'll do it when you were that when you were there I was, I was in Middle School and Blockbuster was probably one of my favorite places on Earth and I have very fond memories especially now that my parents both my parents are deceased very fond memories of going into Blockbuster on Friday nights and you know, hoping you what am I remembering correctly that like the case might be out but like if you opened it. You had it like you found out whether a movie or game was in or not with whether it was actually that the case was empty or not or am I am I totally making that. Jason G: [35:21] I know you're probably thinking of an independent video store so I guess what we would have is the box art would always be there with the movie was in stock or not behind and next to that box are would be. Jason D: [35:32] Oh yes. Jason G: [35:33] 30 or 40 Blockbuster desert called Amaray cases that plastic taste it held the the video. Jason D: [35:41] Got it well well thank you for giving me this even this cloudy memory of my Friday nights as a 12 year old. Jason G: [35:50] I appreciate you making it a blockbuster night we are so getting back to more tree Topix, I want we want to transition of the podcast but one question that you you may have inadvertently. I revealed an answer already but so season 1 Amazon you are the host. There's you know it least four more seasons are you going to be the host for these other companies or are we going to meet some new character. Jason D: [36:26] Most likely not I think, this is I think there were likely be people with more expertise. Then I have on those other companies since I have spelled spent the last six years really diving deep into Amazon in e-commerce show. I don't I don't know what the 100% answer is but that is the 99%. Correct answer likely answer so no I did I did there is an appointed frankly you know that I had to make you know by choice I had to make some trade-offs as I've spent the last six months and still end on this podcast series and also working on the conference which was I've not been able to report and write as frequently as I was I would like so you know where in the beginning of August and the last story I published was a big deep dive into internal tension at Walmart and that was a month ago so I'm anxious to get back to Amor, consistent writing a Cadence starting in the fall. Scot: [37:42] Cool I like how you started filling in the middle so you're kind of like doing episode 4 Star Wars style and then you'll have to kind of go do some some will have to come in and have filling before you. Jason G: [37:56] Netflix is going to be the prequel. Jason D: [37:59] I've always wondered is Amazon the first a in the Fang that has two A's or II a. Scot: [38:06] You know Kramer coins this I'm 99% sure so we can ask him. Jason D: [38:14] Know what you tweet we we we all know no one famous actually coins that thing right there like borrow it from someone was less famous. Scot: [38:21] Not the creamer did he had it on his knuckles one night I remember I remember watching the episode. Jason D: [38:27] Okay. Scot: [38:28] What it is like really fired up here like almost like a knuckle tattoo so is like f a i n g on the. Jason G: [38:34] But am I if I'm remembering right just to jump in when Kramer did start using it Apple wasn't even one of the things so I am assuming it was literally faang and I think so therefore it has to be m. Jason D: [38:49] Someone has tried to make for the newer companies A+ happen if you heard that one. Scot: [38:58] The effort several chondromatosis they're just not as catchy of Spain. Jason D: [39:03] No and now and I can't even I can't even tell you what the A and A+ is is it I'll maybe it's Airbnb anyway. Jason G: [39:11] The G is now and they also to make things more complex. Scot: [39:15] That sounds like an Andreessen Horowitz thing cuz it sounds like they're portfolio does their PRT. Jason D: [39:23] What's an A+ that I'm forgetting which food at after is who thinks he's an investor he actually is an investor. Yes he is in a duster sorry Aspen yeah a plus. Jason G: [39:37] What in your world A+ is Ashton Kutcher in my world it's the supplemental high-value content on the Amazon product detail. Jason D: [39:46] Man we are we are just nerding. Scot: [39:52] Cool sweet recommends that listeners check out Land of the Giants make sure you get the D in there except to get the search right it's great podcast we strongly endorse it here at the Jason Scott shoe so weak since we have you Jason we thought we just kind of Heather written about the news without we pick your brain about some topics the one I'm most interested in is we've had a lot of IPOs and recently so we've had Uber Lyft are out now we got chewy real real they all Uber Lyft haven't done so great but I think the Commerce ones have done pretty well specially real rely things done quite well what he thinks next I know you follow the shoe guys close to are they tearing up or is it your way just raise a lot of capital. Country has few you have any insights into what's next in the pipeline. Jason D: [40:43] Yeah sure so I'll you know what some of the ones I've been curious about. And so so wish wishes accompany that. Assertive gone through phases of being like like very much in the business news and then you know skirt, out of the news in the business world and you know frankly I haven't checked in on their performance in a while and you know last I saw that, there are some reporting that there is there gmv or I don't know what they use for their gross number is I want to say was somewhere maybe approaching or around 10 billion and. [41:29] And I'm assuming most westerners no wish but should I tell them what it is if they down or. [41:37] Yeah so wish wish I like to think of it is essentially AliExpress but for. [41:46] The popular in different markets or sort of taobao, what the Western Schism on it essentially not it's, it's a mobile shopping app with a fee that specializes in the low price non-branded products that are very very cheap that often, will take weeks to get to you although they've they've opened up some of their own warehouses to stop for the best selling stuff, and I'm just very curious about them in it for a long time mainly for you know a lot of stuff they sell, does not last very long yeah I've wondered a lot about what you know what the expectation is with different consumers in different countries when they pay a dollar or $2 for something like is it okay that it, brakes after 4 tries or no is that going to be a significant turn issue to wish is one you know I don't I don't know what their IPO plans are I could see them going public in the next year but that's one of the companies I'm anxious to dig into when I get back to writing a little more Casper there's been a lot of talk about I still looking at you know I still work at that company and. [43:14] Msmm frankly just skeptical of a long-term independent future you know my big question with all these sort of single product for the most part I know they have some other products but single product, digital native Brands is are they really expanding the markets, they're in or they just growing much faster than previous iterations in their industry and so they're going to hit a ceiling much faster and maybe that's obvious the people but it's something I think about a lot and. I just you know I had to report a couple years ago about talks they had with Target about a potential sale for around a billion dollars should I trust one like I don't know what the outcome is but I am very curious because like I said I'm I'm skeptical the public company that Casper has a password and public company, and then some other ones instacart, I think I wish around the current valuation they seem too big to be acquired, I'd love to see you in an s-1 filing with those unit economics look like. And then one that sort of Commerce City but sort of marketplace I don't know what you got if you guys have heard much or, what that much recently is house Houzz. [44:38] You know there was a lot of talk around then maybe a year or two ago and the businesses are smart like at a certain point you just want to get want to get your economics write a certain scale and like. You don't need to be held talking to the business press as much and so that's another one that sort of all my radar to check back into. I did a good job of talking for a few minutes and not actually answering your question. Makes me feel like a PR person. Scot: [45:06] Those are good let's see how about that you guys were they big enough for you think they need some time to consolidate. Jason D: [45:18] Yeah I I mean iced I still think those are so there's there's good and there's stockx. Which just, data breach which took them a long time to reveal actually I think I just got an e-mail today but I feel like I saw it reported last week maybe. My opinion is I think I think those are acquisition place. I just I have trouble I have trouble seeing those guys as public companies then again like you know maybe they you know the real real just went public and I know it's not Sneakers but it is. It is sort of high price high price point items Consignment second hand and sell. You know maybe maybe that is a future but my bet would be on both companies acquisitions. Jason G: [46:25] We've I recorded your your bets and we'll do a recap show later I'll throw like one slight editorial and let you know can I think it's an interesting thing about some of these companies that has changed as a result of digital disruption if you were to launch a a really popular single item company 15 years ago, the marketing vehicles that would be available to you and it would be affordable to you would like, put significant parameters on how quickly you could grow so even there was a demand for 5 million people that wanted to buy your product, it might hate for five years for all five million of those people to find out about your product. And today that that same five million people will find out about your product one day after you want, and so what are the things that I feel like digital has done is. Artificially compressed the sale the initial sales. For your product info you know the mistake I think some people have made is you know you look at these rapid growth of all these companies and you go oh man we just project that out another five years, this is a huge business and what you don't realize is. Jason D: [47:49] You hate you hate you hate your car. Jason G: [47:51] Plateauing much fat. Jason D: [47:53] Yeah. Yeah you said that and much more articulate way than I was then I hit that I did earlier but yeah that was play I was attempting to make was already are these companies and weeks I think we've seen it with some are these companies going to hit a ceiling much sooner than they expected maybe investors inspect extract and. And so yeah I mean that's why I don't hear it as much but I you know I grew double overtime you know few years ago I would have laughed after a. Of time when. A Founder that was like 4 months in or 6 months in would talk to me about like it was confident about. LTV lifetime value and like modeling out there tax you know because. Because of that very point you just made like you're going to stir your hitting your target audience much quicker than in the past. Scot: [48:57] Coop's one area I wanted to see if you have any thoughts on this you've done a lot of good coverage around the food delivery companies you mentioned instacart so there's there's like a zillion of them and we saw a little bit of consolidation with someone acquired the one that square has always so that was caviar and they got acquired by. Jason D: [49:18] Doordash. Scot: [49:18] Yes yes and there was also controversy around tipping so to give us an update on what you're seeing there. Jason D: [49:26] I mean it's like the wild west right it's pretty crazy yeah we had also reported that Postmates had. In a filed they had a press release very early this year saying they had confidentially filed, paperwork with sec to go public and we are now in August, they have still not filed their official S1 paperwork a publicly that is very unusual for a company that will, that for companies that will eventually actually make it public until we we we have reported that every code that they had talks with some potential acquirers there just has to be Asian I mean no one you know of the private companies no one's making money doordash is viewed as sort of dick because they have all this money SoftBank bank backed company they have tons and tons of money that they are burning through, just to gain market share I mean there you know the rumors about them doing some deals with some of the The Big Dig sort of quick casual and or fast-casual and food chains were there essentially you know, they're take raid or they're cut is like. [50:47] Pasta zero or maybe it's zero in some cases and so this is me it's just not sustainable what I've been told and Uber went public, and had a good public outing and was a valued you know they were they were thinking they were going to be value to round 120 billion I haven't looked recently but I'm going to try to pull it up right now what are they 70 70 billion that they were going to wipe they would be wife we to do a deal, for one of the companies and so that you know that the problem in a couple problems you know, so I sold my back was they were going to eat there were neither acquired doordash or even GrubHub another public company, and but at 72 billion instead of 120 billion those deals at those companies market caps evaluations, become really really big percentage percentage of meaningful percentage of Uber's market cap. [51:52] And yeah I could I could keep going to ugly one other point just on like the the debate for Hoover on who do who do you acquire you know you choir doordash you kind of a quite you acquire the crazy show the crazy player in the market that's forcing anyone to just everyone in the mark this sort of lose their heads and burn cash for market share but but that that's her set you back on the economic side like that does not help your profitability of your business right maybe there's some synergies but like on the face of it no if you if you acquire instead GrubHub which is profitable business, you know you've you've gained some NASA volume GrubHub shuja New York with seamless Fusion some Big Moe died in Chicago GrubHub popular Hometown but then you still have the crazy, cash burner doordash out there and so. I'm really interested to see what all happened I think there will be consolidation I'm hoping we haven't announced any of food delivery CEOs for code Commerce yet but I'm very confident we'll have one of the heads of want to be Services there, and what I didn't talk about what is the Tipping scandal, which is essentially I drove one of you guys for a wants to summarize it but it but I'm happy to get my dots on it. Scot: [53:16] Yeah I think the the summary is the so they they all charge there's just got two buckets there's a there's a delivery fee and there's a tip and, what's happening is if you if you put a tip-in then none of the delivery fee they're essentially kind of well couple things to do is, it's legal to skim the tip so you can charge the worker you can you can take out yo sitting on there's all kinds of rules around us but something like two to 4% essentially covering your credit card fee and whatnot so that's one aspect to this I think all that stuff kind of unethical but whatever so it's legal and then and then the bigger thing was that effectively you know the as you tipped then the company was keeping more and more of the delivery fee so they were kind of saying it was like an order so the driver got you know kind of an order from the delivery fee in the tip not an ant. Jason D: [54:15] Right and I think this was surprising to an indoor dashes case and I don't think they were the only one surprising to both, the delivery people when they were in that you know I was tipped, $8 but I didn't get all that tip and then I think it was surprising to, customers and doordash initially sad like we believe in this model we believe our it's more steady income for our delivery people with this model and when they don't when they get you know this is better for them when they don't get a good tip and, and then the story kind of exploded again a few months later when I think of New York Times writer, a reporter asked her did delivery I get her first person then of what it was like and this came up again and then doordash recently gave in or has said they will change their model the problem with the whole space I mean I'm going to paint with a broad brush and I know there's some nuances with each service but generally like there is just I think most consumers just don't know. How much they're paying and where it's going and you know maybe for a lot of people they don't care that they're, you know the price is basically marked up twenty 30% from what they would pay in the store but the convenience is worth it but. [55:45] I really think there's room for an ethical player to Stand Out by just doing business really the right way the problem is I think the economics of the business at least with the current auditor site and how many services there are. Don't allow for that. Scot: [56:02] Yep yeah that's at some point prices will go up in the convenience store and consumer will know that they're they're paying extra for the stuff so what we have to just come to get to that normalization. Jason G: [56:13] Yeah the the tricky part is sometimes when at normal ization happens then the service isn't as appealing a consumer's rights. At a similar version is played out with instacart where they were Articuno originally they they had a low delivery fee but they were artificially raising the price of all the goods you paid so it was. Jason D: [56:32] Right right. Jason G: [56:33] And when customers found out about that that's out really oily and dishonest so you know they started passing through the items at the same price and tried to charge more for the delivery fee and found the customers weren't willing to pay that delivery piece of eight like 10 only do good in Market Square, they kept the delivery for you which meant the unit economics for the business don't working in a b c is paying for your delivery. Jason D: [56:59] What are you doing I'm just curious and it like do you think any of these bit whether it since the card or you know the the meal delivery companies. Do you think do you think any of them like go away like they did do you think we're in for a rude awakening where like. Some of the most sensual like one or two of them like literally collapse even. Jason G: [57:22] Why did consolidate in one of them does well for a while but in the long run I'll predict the day all the way in or we change and the reason I say that is. That they're essentially offering a service to grocery stores in the kids of instacart or restaurants in a case of the others, providing a customer experience at that Grocery Store retail you know restaurant wasn't interested in providing or didn't feel they could have adequately provide and, early on when it's not a big business it made total sense to do that as, that service becomes the dominant method of getting those those companies products. It becomes increasingly stupid for these companies to Outsource this right and I mean not the analogy to me. Jason D: [58:16] Oh I am now remind I've heard I've heard your tape before but I want. Jason G: [58:20] In the early days. Nobody built their own e-commerce I try like we're retailers and so what will pay this technology company in Silicon Valley to operate an e-commerce site for us. Jason D: [58:31] Or in Seattle. Jason G: [58:32] Yeah so that was either Amazon or company back in the day g s i n g s I became a very successful very fast runner made the owner of billionaire now owns the 76ers the. In the long run. All of the the surviving retailers had to find a way to unwind their deals with Amazon and GSI because it just became too important a part of the customer experience and when I. Jason D: [59:00] And those DSi deals man I've heard some stories. Jason G: [59:03] He was a great salesperson that the contracts were absurd. Jason D: [59:08] Team 10 15 year deals yet. Jason G: [59:10] Yeah it was amazing but in the case of restaurants there's a huge shift in consumer Behavior. 20% of all restaurant sales are now consumed off pram, the the deals they have with these marketplaces are unprofitable for the restaurants and so it's it literally at the, inhibit scales under the current economic model outputs all these restaurants out of business and side note all of these delivery companies are secretly opening, kitchens and commissaries to start delivering the universe similar to Amazon private label Marketplace so there's more pressure coming in the big successful restaurants that actually have products that consumers want. They're going to have to own their own delivery experience right in it and you talk to these got these huge companies are announcing oh we're going to partner with Uber Eats, and I I go like that that's crazy that's your the front door of your your restaurant. That you're now Outsourcing to someone that's going to disintermediate you from the customer it for a variety of reasons I don't think it's a sustainable model what's the. Jason D: [1:00:20] Yeah one one other thing I forgot to mention Little Couple interesting things one is you know the former CEO ousted CEO of uber Travis kalanick he's in the space I think here's a company one of his one or a division of one of his new company is called Cloud kitchens which is essentially these like dark, call dark kitchens or Bay City restaurants that only do delivery. The other thing is you know how Mazon hasn't come up in this conversation yet but in the end they you know I think they announced shutting down Amazon restaurants there, attempted delivery I don't think they're out of this I think like I would like, I think the two wires to me in this space at least in the US are, Uber and. Uber and Amazon and so I didn't you know will Amazon do any big Acquisitions right now with the current regulatory climate maybe not but. Maybe that's obvious to people that they're not out of it but I think some people when they saw them Amazon shutting down out of the restaurants. They were exiting but I think. I I would not be surprised whatsoever if they if they make a point in the space. Jason G: [1:01:46] No I I I think that's very possible with some decent that's going to be a great place to leave it because we've done it again we've completely wasted an hour of our listeners time. Jason D: [1:01:57] You got you guys did I didn't want a day like that. Jason G: [1:02:00] You know you are a total a willing participant, the but if listeners disagree and they want to continue the conversation as always you could jump on her Facebook page and leave some comments or hit us up on Twitter, as always in bed this was the show that that you know finally added value in your life what you should do is jump on iTunes give us that five star review and at the same time you can subscribe to Land of the Giants in here even more Jason Del Rey. Jason D: [1:02:31] Check can I just plug like you should really give it a shot we've been top 50 and top 30 for most of the last week on all of apple and I am open to all feedback, good and bad I'm on Twitter at Delray Delray Jason at recode.net we have an email address for Land of the Giants, and I just hijacked your ending there you go. Scot: [1:03:01] Jason thanks for joining us and congrats on the success of the podcast we look forward to hearing the rest of it. Jason D: [1:03:09] Thanks guys I'll see you at Code Commerce. Jason G: [1:03:11] Absolutely in until next time happy commercing.

Jennie Walker, owner and stylist of JennieGirl's Closet and co-owner of Walker/Viden Luxury Consignment in Pasadena, CA shares her thoughts on the new Sell or Trade program of TheRealReal.

Need inspiration this week? Then listen to this episode of the Spirit of 608 podcast. Not only has this week's guest built a business that pushes fashion forward in a positive direction, her company -- which was originally featured on the show in its earliest days -- is filing for freakin' IPO people. It doesn't get much more FEST-ive than that. You can listen to the show for the current news, but here's what we said way back when: If luxury consignment and ecommerce run in similar circles these days, it's thanks in no small part to Julie Wainwright, founder and CEO of TheRealReal.  An early player in an arena that's become increasingly crowded in recent years, this female founder and startup veteran leads a company that's raised over $80 million in venture capital and has made a name of itself as a go-to for discounts on coveted finds from Chanel dresses and Hermes Birkin bags to looks inspired by the latest runway trends. Does the key to her entrepreneurial stamina and cool-amid-chaos demeanor stem from her years of experience building companies through the first dot.com boom to bust to now? That hasn't hurt, but Julie reveals she actually learned to triumph over stress at a much earlier age. Hear Julie get frank about her childhood and the misdiagnosed terminal illness in her family that shaped her future, as well as her career building companies selling products from software to preventive health tools and pet supplies on this episode of the podcast. Listen to the show for her perspective on problem solving (there's always a good solution), her start at Clorox, and what she always tells her board to keep the team on the right track. Meet this week's guest, Julie Wainwright, Founder of TheRealReal. Sign up for the PressDope weekly email to get DIY PR tips and The Dope List of media opps, calls for pitches, FEST events and more ways to raise your visibility.

Would you buy a used luxury brand handbag? Maybe a watch or some shoes? Think Gucci, Chanel, Louis Vuitton, to name just a few. Julie Wainwright, CEO of The RealReal, knows pre-owned luxury goods are a big market, which led her to start her company. “We should be over a billion [dollars in sales] next year if we do our job right,” Wainwright told us during a tour of her e-commerce center in Secaucus, New Jersey.

On this episode of Never Stand Still, I spoke with Julie Wainwright, CEO and founder of one of the fastest growing online luxury consignment retailers, The RealReal. After overcoming significant personal and professional setbacks, Julie reclaimed her career and is now on track to lead a billion dollar business. We discussed the importance of perseverance in the face of adversity and how she rediscovered her sense of purpose.

http://toninelsonmeansbusiness.com/its-never-too-late-for-a-woman-to-start-a-business/ Have you wanted to start a business but thought it was too late? In this episode, I'm going to show you why it's a mistake to think that way.

The RealReal Founder and CEO Julie Wainwright talks with Recode's Jason Del Rey about whether we're in a repeat of the dot-com bubble, when she was the CEO of Pets.com. She discusses how fashion consumers' demands have evolved since the 2008 financial collapse, with value now driving purchase decisions more than before. Wainwright also explains how The RealReal won over luxury brands that were once wary of the company's consignment sales model. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Julie Wainwright didn't want her world to be small. The RealReal CEO told Oh Boy host Jay Buim this while discussing her decision to pursue a serious career during a time when many women she knew were dropping out of school to get married. In this interview, Wainwright covers what it was like growing up in rural Indiana (she had a motorcycle at age 12), who her influencers were (Gloria Steinem and Jane Goodall), what it was like working in Silicon Valley in the 80s and her path through the business ranks to CEO status. It's a really good listen. It's funny, too! Enjoy. Oh Boy is supported by Audible.com. Get your free audiobook at Audible.com/mr Want more Julie? @realrealjulie Want more Jay? @beardwizard Edited by Jay Buim Produced by Kate Barnett

Audio File:  Download MP3Transcript: An Interview with Elizabeth Charnock CEO and founder, Cataphora Date: July 24, 2007 NCWIT Interview with Elizabeth Charnock BIO: Elizabeth Charnock is the CEO and co-founder of Chenope, a bootstrapped startup that creates analytics that predict the future of an organization based on the observable behaviors of its members based on whatever data is available. Prior to that Elizabeth founded Cataphora and led it from concept to profitability, funded entirely by revenues from clients and without any outside investment. The company's genesis was a fundamental insight that Elizabeth had about a revolutionary approach to information retrieval. Starting from that idea, and a kitchen table group of four employees, she has guided the growth of Cataphora to over 100 employees. The company has seen three consecutive years of at least 100% growth in revenue, customers, and employee head count. In 2006, the company moved into a dedicated new headquarters building in Redwood City, California, and opened an office in Washington, DC, two blocks from the White House. 2006 also saw the granting of all claims in Cataphora’s fundamental technology patent, which Elizabeth co-authored. In leading Cataphora’s success, Elizabeth has drawn on her prior experience as an entrepreneur and CEO, and on her extensive knowledge of information retrieval technology and business. Prior to starting Cataphora, Elizabeth was CEO and founder of Troba, an industry leading Customer Relationship Management software company which she sold in 2001. Her previous experience includes management and senior engineering positions at international high tech companies such as Hewlett-Packard and Sun Microsystems. She started her career at Unisys in Plymouth, Michigan, where she ran a human factors laboratory. Elizabeth has lived in both France and Germany and speaks both of those languages. She has been a dedicated jazz dance performer. She enjoys travel, as well as spending time at home with her whippet, Ragnar, and African Gray parrot, Howard. Elizabeth holds a BS in Theoretical Mathematics from the University of Michigan Honors Program, which she entered at the age of sixteen. Lucy Sanders: Hi. This is Lucy Sanders, and I'm the CEO of the National Center for Woman and Information Technology, or NCWIT. With me today, is Larry Nelson, from w3w3.com. Hi, Larry. Welcome. Larry Nelson: Hello. I'm so happy to be here. Lucy: And Lee Kennedy, who's a co‑founder of Tricalyx, a new company here in Boulder. Lee Kennedy: Hi. Lucy: Lee is also an NCWIT director. So, today, we're interviewing Elizabeth Charnock, the CEO and founder of Cataphora. Elizabeth, welcome. Elizabeth Charnock: Thank you. Larry: Boy, I tell you, I'm so excited to be a part of this. It's a great program, and sorely needed out there, which is what really makes it extra special. Lucy: Well, Elizabeth's company is just extremely interesting to me. Elizabeth, I see, from looking online, that you're a patent holder? Elizabeth: That's correct. Lucy: And your company works on email. You must have some pretty sassy algorithms there, trying to figure out the content [laughs] of email. Why don't you give us a bit of information about your company? Elizabeth: Sure, I'd love to. First of all, it's not just about email. In fact, the idea that the company is founded on is that search is really no longer just about content. The search algorithms that are out there now, with the exception of Google's, on the Internet, all have very much to do with classifying documents according to content. And most documents used to have quite a bit of content, making this fairly easy to do. So you can see how many times, for example, the word "chicken" appears in a document or the word "hammer" appears in a document, or how many times the words "hammer" and "chicken" co‑occur in the same sentence or paragraph or so on. But now, in the world we live in, people are so wired‑‑we all have Blackberries; we've got Treos and the equivalent devices; we use IM‑‑with the result that email, and even informal memos, are a whole lot less formal and less long than they used to be. So, what our technology is all about is weaving together these different, smaller items into a searchable object that's meaningful. So, what we've done is changed the boundary of search. So search, for us, is no longer about an email or an IM or a phone‑rep message; it's about the dialog that can be put back together with our algorithms. To give a concrete example of this, while it's become a bit hackneyed at this point; let's say you have a message, of whatever form, whose entire content is just, "Yes, let's do it." Well, what does that mean? Larry: [laughs] Elizabeth: Does it mean, "Let's go commit securities fraud"? "Let's go embezzle that 300,000 bucks"? Or maybe it just means, "Let's go fishing." Right? How are you going to know? It used to be that the answer was in the same document. Now the answer may be two or three documents or items away. And that's what our company's all about. Lucy: Well, it is really interesting. And I think the algorithms must really be pretty fascinating. Larry: Boy, I'll say. One thing I can't help but wonder, just as kind of an opening question, is how did you get into technology? And then maybe a second part of that question is what do you think is really cool today, in addition to what you're doing? Elizabeth: How I got into technology, originally, as a child? My father is an electrical engineer and very, very much, I think, pushed me that direction, initially‑‑especially since I was an only child, so I was his one opportunity. But when I was in college at the University of Michigan, they had a program in mathematics that was trying to subvert what everybody at the time thought was almost just a law of nature, which was the fact that no significantly original, or significant period, mathematics had ever been done by anybody over the age of 27. Lucy: I remember that. Elizabeth: So somebody endowed the University of Michigan with a program to try to push promising mathematicians through their PhDs, with a little bit more time before their brain turned to mush at the age of 27. And the program was so much better than anything else that was out there that, even though I had no intentions of being a math major when I entered college, within a few months it was pretty clear that that's what I was going to do. And that's what I did. Larry: Wow. Lucy: Theoretical mathematics degree. That's amazing. Lee: It is. Elizabeth: People don't believe me now. They assume I must be a lawyer because of the field that my company is currently operating in. [laughter] Lucy: And just as a follow‑up with that, as you look out into the technology spaces today, what, in addition to some of the things that you're working on at Cataphora, are you thinking personally are just really cool? Elizabeth: This is going to sound a little silly, perhaps, but I think there's going to be a lot more things out there like this. I don't know if any of you guys have a Roomba‑‑you know the robotic little cleaning vacuum... Larry: [laughs] Lucy: In fact, Helen Greiner has been one of our interviews as well, from iRobot. Elizabeth: It's a wonderful thing. And I think that they could have done more, in terms of making it more, I don't want to say cutesy, but something that would maybe appeal to a broader set of people. I actually bought it for my husband for his birthday just because I thought he'd think it was cool. Larry: [laughs] Elizabeth: And I think that home robotics that actually do something useful, that are engaging and are not ridiculously expensive, I think, are a big area. I think there's still a lot to be done, obviously, in the area of search, apart from what Cataphora is doing. It's not uncommon, in the work that we do‑‑which is, at this point, mostly investigation and litigation‑‑to get literally 10 million items or more for a case. And these are not Enron‑like cases; these are more run‑of‑the‑mill sorts of cases. Lucy: Wow. Elizabeth: And so, while we're right now focused on the enterprise aspects of it and the legal aspects of it, there are obviously the personal information management of it all that I think is a really interesting problem. And some of the social networking stuff, I think, while a lot of it is somewhat trivial, some of it's really quite interesting. If you can build special‑interest groups for different types of research, or for people who are really expert or compassionate about a certain, very specific kind of thing, I think that's technology very well used. Lucy: I agree. It's huge. And it's changing so many things: the way people market, the way people find out what their interested in. It's amazing. Larry: Hmm. Lucy: Well, Elizabeth, you mentioned your dad as an EE, and he had influenced you into technology. What made you become an entrepreneur, and what about being an entrepreneur makes you tick? Elizabeth: In my case, those who have watched me progress, especially since I've come out to Silicon Valley‑‑because I'm from Michigan originally‑‑I think would say that it had to do with the fact that I was, again and again, in situations in much larger companies where I could see that the company was in decline, and there really was nothing much that I could do about it. And I wanted to have a center of excellence around me. I wanted to do work that I was proud of. I wanted to be working someplace where it was good to get up in the morning and go to work. And that sort of drove me to wanting to roll my own. For example, I joined Hewlett‑Packard at the point that it was starting to decline, and saw what that looked like, and it was just a very frustrating place to be. And it was interesting for me to see the "Wall Street Journal" extensive coverage of the firing of Carly Fiorina, and they were noting that many of these problems really pre‑dated her, even if she exacerbated some of them. And I was just so happy to see that, after 10 years, that now it was out in the open. But yeah, I spent a good several years there, and similarly joined Sun at the point it was arguably starting to decline. And I felt that I could do a better job, and I wanted to do a better job, even if at a smaller scale. Lucy: So, in terms of entrepreneurship, many people have mentors or people who influence them along the way. And we were just curious who your role models are. Who influenced you, and how did they influence you? Elizabeth: As an entrepreneur in different ways, John Nesheim‑‑the guy who writes the books on startups, he's best well‑known for writing the book, "High‑Tech Start Up" which here in the Valley is considered the Bible for starting a startup‑‑is an adviser of the company and is a really great mentor. At this point, he really spends his life teaching high‑tech entrepreneurial ship at Cornell, and writing books about it and advising a few companies. So he's seen many, many, many variations of the movie. He's very wise, and he's always willing to help. Julie Wainwright, who was the much‑maligned CEO of Pets.com during the bubble, I think is a really good person, and has a lot to offer in terms of, well, when you take a fall, you get back up on the horse‑‑has a great deal of personal grace and elegance. And Philippe Courteaux, who hired me into their elite, who I believe is the only four‑time successful CEO in Silicon Valley history. Obviously, there's a huge amount to learn from. Larry: Wow. I was not aware of that fact. I'm going to have to look more up on that. Lucy: You've got another book to read. Larry: Yeah, I do. Two other books... Lucy: [laughs] Two other books. Lee: That's an impressive list of mentors. Larry: Boy, I'll say. Elizabeth, I do have to point out that I was born in Michigan, so I understand. But I chose Colorado. I wanted to be surrounded a bunch of really neat people in a wonderful climate. Lucy: [laughs] Little plug there for Colorado. Larry: Little plug. Elizabeth, if you were to look back at the different things that you've been through‑‑and I'm sure you've had a couple of the tough moments‑‑what's maybe the toughest thing that you had to live through during your career? Elizabeth: Unfortunately, there's more than one... Lucy: Like or us all. Elizabeth: This is my second company. My first company was during the bubble, and we ended up having to sell it after the individual VC left the VC firm after the bubble burst‑‑at the point that many venture capitalists were no longer getting along with one another. And that was very, very difficult, not just because it was failure in some sense, even though we ultimately were able to sell it and at least get everybody a job, but because it was so unfair, in the sense that we had met all of our goals, we had exceeded some of our goals, and there was an exogenous failure event, as one person put it. And that's very difficult to explain to people who have really put their heart and soul into something. Obviously, it was a very difficult time, yet one of the things I am most proud of was that many of those same, original people joined this company, Cataphora, and made it possible for us to get to the point we are now‑‑which is to say we're a 100‑employee company in the Valley that has never taken a dime of investment from anybody, not even ourselves. Lucy: And I noticed that in some of the information on the web about your company. And I can really empathize with some of these unfair events in the world of startups. I was on the board of a company where a venture capitalist, in a Series B round, backed away at the very last minute, when, if that company had chosen to just bring more partners to the table originally, the company could have kept going. And as a result, gone. Larry: Yep. Lucy: That can be very, very hard. Elizabeth: I think that, as a practical matter, one of the things that very few people understand about the startup world is that there is very, very, very little‑‑and in fact, arguably no‑‑accountability on the part of the investors. Lucy: So it's clear you've been through a lot of challenges. Elizabeth: Yes. Lucy: If you were sitting with a young person and giving them advice about entrepreneurship, what kind of advice would you give them? Elizabeth: Something, actually, that is very much stressed on John Nesheim's site, at least when last I looked, which is that if failure will completely destroy you, you should not go down this path. Lucy: Hmm. Larry: Good point. Elizabeth: Kind of an odd thing to say, perhaps, on a website of that nature. But it's a very important one, I think, because, statistically, depending on whose numbers you believe exactly, 99 percent of all startups fail. It depends at what point you start measuring. At what point does the startup become significant enough that it exists? Does it have to incorporate? Does it have to have people spending significant amounts of time on it? Where does conception occur? If you want to look at it that way. No matter how you measure it, the vast, vast, vast majority fail‑‑some for avoidable reasons, some for unavoidable reasons. Some were perhaps ill‑conceived. But for whatever the reason, statistically, you're very, very likely to fail. And if you can't accept that initially, then it's perhaps better to stay in that larger company, then to go out there and follow somebody else who's taking the load on their shoulders more than you are on yours. Lucy: And so I'm sure you have a network of friends who are in various stages of startup companies. And if they fail, what do you tell them to console them? Elizabeth: The main thing I say is, hopefully, you learn something from it, whether it's something to do with things to do again, things to avoid doing. If at all possible, what you learn about yourself, what you learn about other people that you are in the endeavor with. And you, at this point, have to make a real decision, not a knee‑jerk one, as to what you now want to do. Lucy: Well, and I think that that's very wise advice. I'm sure that that wisdom is part of what has given you your success as an entrepreneur. What other characteristics do you have that you think have given you advantage? Elizabeth: I would certainly say that one of them is persistence and discipline. So that's two, but obviously they're interrelated. Levelheadedness is something that I always tell people at Cataphora is a huge, huge, huge component to startup success because, without it, it's almost impossible to take the long view of anything. If you can't take the long view, then you're not going to last very long. The former VP of marketing here at my last company said, "Well, the startup experience is like a roller coaster, but with the key difference that when you're high, you're on the top of the roller coaster." You can either make $800 million or dominate the world. The reality is that you're not actually as high as you think you are. But the inverse is also true. When you're at the low part of the roller coaster, you're probably not as badly off as you feel that particular day. And trying to avoid riding the roller coaster, I think, is a really critical part of success. Obviously, there's passion for it. I think people greatly underrate the importance of leadership, character flexibility, and all those traits that make other people follow that person into the fire. Lee: And they have to want to follow you, especially in the startup world. Elizabeth: Exactly. Larry: Boy, I tell you what, you mentioned earlier that many people joined your company that you have today that were with the other company. That really does say a lot about you and the management team you put together. Lucy: So, Elizabeth, considering this is the second startup you've done, how do you bring balance into your personal and professional lives? Because we all know startups are seven by 24. Elizabeth: Nobody ever likes this answer, but the truth of it is you can't do both. Maybe at some point you can, but startups are 24 by 7, so either you have enough people at the right positions to really delegate everything to you in such a way that you can not have to work massive numbers of hours. But I've never really seen that happen in practice. I do work less than I did two or three years ago. Probably a year or two from now, I'll work a little bit less. But if you want 40 or 50‑hour weeks, startups, but especially being a startup CEO, is not for you. I do make sure I exercise and do yoga and make some time for the things that I really have to. Fortunately, my husband works here, so that is a simplifying assumption. Lucy: [laughs] That is something that you do to bring balance. Make sure that you employ your husband. Larry: One of the things that author, John Nesheim, had brought up about, "If failure is going to crush you, " or something to that effect, I think the idea is, also, if the entrepreneur has this fear of failure, that's what they really also have to avoid. Lucy: Right. So, Elizabeth, you've really achieved a lot in your career so far. What's next for you? Give our listeners a little hint of what you're thinking about for the future. Elizabeth: Well, we think Cataphora is a great opportunity. As anybody who's been out there in the tech world knows, it's not just a matter of having a really good idea; it's also the timing of it. Timing is everything in these things, and so we intend to stick with this for quite a while. And who knows? Maybe my next one will have to do with robots. Larry: [laughs] Elizabeth: But right now, I am very much focused on making Cataphora the next big software company. And I think it can be. And that's what I'm looking forward to doing. Lucy: Well, and in fact, with the robots, we'll make sure that you and Helen get together. Larry: [laughs] Lucy: Helen has shown us little pictures of Roombas in costumes and things like that, which are pretty exciting. So, we really do want to thank you, Elizabeth, for your time. We know you're busy. And I know our listeners will really appreciate hearing your views on entrepreneurism. I wanted to also congratulate you on your "Fast Company" Fast 50 article. It was a great picture. I loved it. The caption, like, "So don't mess with Elizabeth Charnock, CEO of Cataphora." Larry: That's why we were so gentle to begin with. [laughter] Lucy: We really do appreciate your time. Thank you very much. And I wanted to remind listeners where they can find this podcast. It's at www.ncwit.org. And it will also be syndicated on... Larry: www.w3w3.com. Lucy: And please make sure you pass this podcast along to a friend. Thanks very much, Elizabeth. Elizabeth: Thank you. Lee: Bye‑bye. Larry: See you soon. Bye‑bye. Series: Entrepreneurial HeroesInterviewee: Elizabeth CharnockInterview Summary: Starting with a good idea and a group of four kitchen-table employees, and funded entirely by revenues from clients (without any outside investment), Elizabeth Charnock has guided Cataphora into a profitable company with three consecutive years of at least 100% growth in revenue, customers, and employee head count. Release Date: July 24, 2007Interview Subject: Elizabeth CharnockInterviewer(s): Lucy Sanders, Larry Nelson, Lee KennedyDuration: 17:34