Podcasts about innovation the discipline

My guest today on The Courage of a Leader podcast is Larry Keeley. We delved into some thought-provoking concepts and practical steps to fuel innovation.In this episode, Larry addresses the inherent fears associated with innovation, both for young innovators and senior leaders who sponsor it. By establishing well-governed, well-led, and senior executive-sanctioned frameworks for innovation, these fears can be overcome.This is not an episode to miss! About the Guest:With forty years of work as an innovation scientist, Larry Keeley works to make innovation much more effective. He is the co-founder of Doblin, the leading global firm focused on innovation effectiveness—over 700 alumnae in that network. Professor at IIT Institute of Design for 39-years, first university in the world to grant PhDs in design and innovation; Board member and leading employer of graduates. Professor at Kellogg Graduate School of Management, MMM Program for 12-years; named Distinguished Professor there, 2015. He has helped educate more than 5,900 Masters or PhD students as innovators—a huge global network ofcolleagues. Author of #2 all-time best-selling book on innovation, Ten Types of Innovation, translated into 15- languages. Selected by Business Week as one of the top seven global ”gurus” of the innovation field. Then separately selected by them as one of the top 27-designers in the world. Currently Keeley runs Keeley Innovations LLC, his own private consultancy, advising individuals and firms that he believes can change the world. This gives him complete independence, with no teams, firms, methods, or follow-on activities he is obligated to represent. About the Host:Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays.As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results. Amy's most popular keynote speeches are:The Courage of a Leader: The Power of a Leadership LegacyThe Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System CollaborationThe Courage of a Leader: Accelerate Trust with Your Team, Customers and CommunityThe Courage of a Leader: How to Build a Happy and Successful Hybrid TeamHer new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results.www.courageofaleader.comhttps://www.linkedin.com/in/amyshoopriley/ Links mentioned in the podcastThe Inspire Your Team assessment (the courage assessment) - https://courageofaleader.com/inspireyourteam/Ten Types of Innovation: The Discipline of Building Breakthroughs (book) by Larry Keeley - https://www.amazon.com/Ten-Types-Innovation-Discipline-Breakthroughs-ebook/dp/B00DZLBHU8Innovators Dilemma (book) by Clayton Christensen - https://www.amazon.com/Innovators-Dilemma-Technologies-Management-Innovation-ebook/dp/B012BLTM6I Thanks for listening!Thanks so much for listening...

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce design thinking to teams and organizations What is innovation? Design Justice and ethical design  Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society.   Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen's interest came while developing a course for university. [04:48] Allen and Dawan compare how they approach design thinking [06:46] The big question: What problem are we trying to solve? [08:30] Finding the problem is the real problem. [09:30] IDEO as people's first introduction to design thinking. [10:05] There is no single recipe for innovation. [10:40] Experienced designers are comfortable with ambiguity. [11:32] It's hard to change our view of the world. [12:09] Designers can see the world in multiple ways. [14:08] The difference between reaction and response. [15:55] The answer to the question should take you from the world you have to the world you want. [17:57] Failure is part of the process. Failure is actually learning. [20:56] A design thinking culture values continual learning. [22:06] Part of bringing design thinking to organizations is speaking the language of that organization. [23:53] Dawan and Allen talk about making design thinking part of organizational culture. [25:27] Inviting people into learning and using design thinking. [27:04] Allen talks about innovation, and the hospitality metaphor. [29:42] Allen offers an example of a case study where an organization was introducing large-scale change to its systems. [31:42] Designing with the people who will implement and support the solution in mind. [32:40] Dawan's preferred definition of innovation. [35:47] The world we have, and the world we want. [37:05] Best intentions, and the need for design justice. [37:47] The racism (and sexism) in AI image generators. [38:47] The systems we design often reinforce societal bias. [44:11] Doug Dietz's MRI story TED Talk. [45:50] Ethical design. [46:31] The concept of the “user” in design. [47:01] The difficulty with personas. [48:25] Indi Young's mental models for user behavior. [49:24] Focusing on why and how people decide instead of empathy. [50:32] “Nothing about us without us”: co-creating with the people you're designing for. [52:27] You are not your user. [54:01] Giving everyone access to the tools of design and design thinking. [56:26] Designing for accessibility. [1:02:19] Allen and Dawan end the conversation by talking about empathy vs. sympathy.   Links Allen on LinkedIn Allen on Google Scholar Allen on University College Dublin Allen on ResearchGate The Design Talk podcast Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA   Book Recommendations Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Mental Models: Aligning Design Strategy with Human Behavior, by Indi Young   Other Design Thinking 101 Episodes You Might Like How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce design thinking to teams and organizations What is innovation? Design Justice and ethical design  Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society.   Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen's interest came while developing a course for university. [04:48] Allen and Dawan compare how they approach design thinking [06:46] The big question: What problem are we trying to solve? [08:30] Finding the problem is the real problem. [09:30] IDEO as people's first introduction to design thinking. [10:05] There is no single recipe for innovation. [10:40] Experienced designers are comfortable with ambiguity. [11:32] It's hard to change our view of the world. [12:09] Designers can see the world in multiple ways. [14:08] The difference between reaction and response. [15:55] The answer to the question should take you from the world you have to the world you want. [17:57] Failure is part of the process. Failure is actually learning. [20:56] A design thinking culture values continual learning. [22:06] Part of bringing design thinking to organizations is speaking the language of that organization. [23:53] Dawan and Allen talk about making design thinking part of organizational culture. [25:27] Inviting people into learning and using design thinking. [27:04] Allen talks about innovation, and the hospitality metaphor. [29:42] Allen offers an example of a case study where an organization was introducing large-scale change to its systems. [31:42] Designing with the people who will implement and support the solution in mind. [32:40] Dawan's preferred definition of innovation. [35:47] The world we have, and the world we want. [37:05] Best intentions, and the need for design justice. [37:47] The racism (and sexism) in AI image generators. [38:47] The systems we design often reinforce societal bias. [44:11] Doug Dietz's MRI story TED Talk. [45:50] Ethical design. [46:31] The concept of the “user” in design. [47:01] The difficulty with personas. [48:25] Indi Young's mental models for user behavior. [49:24] Focusing on why and how people decide instead of empathy. [50:32] “Nothing about us without us”: co-creating with the people you're designing for. [52:27] You are not your user. [54:01] Giving everyone access to the tools of design and design thinking. [56:26] Designing for accessibility. [1:02:19] Allen and Dawan end the conversation by talking about empathy vs. sympathy.   Links Allen on LinkedIn Allen on Google Scholar Allen on University College Dublin Allen on ResearchGate The Design Talk podcast Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA   Book Recommendations Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Mental Models: Aligning Design Strategy with Human Behavior, by Indi Young   Other Design Thinking 101 Episodes You Might Like How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85

Every investor dreams of spotting the next unicorn business. But it takes a seasoned pro with a wealth of industry knowledge to identify the unique characteristics that make or break an early-stage SaaS business.  Artem Gassan is one of these experts, having scaled and invested in over 50 SaaS companies, including a unicorn business now worth over $2 billion. He not only knows how to identify SaaS businesses with huge potential, but he also knows how to take early-stage SaaS companies from zero to hero. In this episode, we soak up Artem's expert advice as he joins us to discuss the building blocks of a successful SaaS business.  We dissect why almost 70% of early-stage SaaS companies don't reach their second round of funding as well as where businesses go wrong when trying to engage with customers on LinkedIn. Artem explains why trust is a vital part of attracting and retaining customers, and he breaks down the core operational differences between B2B and B2C SaaS businesses. We also dive into the importance of calculating and tracking your sales velocity and Artem outlines a step-by-step guide to creating a powerful go-to-market strategy. According to Artem, “There are four key elements to a great go-to-market strategy. First, build trust through thought leadership content. Second, create product-led growth elements. These are things like calculators or diagnostic tools that give consumers value and a sneak peek into the product without purchasing the product. Third, optimize your pricing and make it clear, and transparent. Finally, simplify your onboarding process and measure everything that you do.” Whether you're an investor looking for the next big thing, or a SaaS founder trying to accelerate your growth, you are sure to find bucketloads of helpful tips and tricks in this episode! Topics Discussed in This Episode: A rundown of Artem's background and entrepreneurial journey so far (03:00) Why the SaaS industry resonates with Artem (05:05) The unicorn business that Artem became an early investor in (08:53) Sales velocity is the most critical metric to the health of a SaaS startup (12:11) The differences between B2B and B2C SaaS (20:25) How B2B SaaS business should build trust with enterprise customers (24:45) Common mistakes people make when engaging with customers on LinkedIn (32:25) The building blocks of an effective go-to-market strategy (36:54) When to use gated content vs ungated content (47:33) Why 70% of early-stage SaaS companies never reach round 2 of funding (52:56) Emerging trends in the SaaS industry (1:0020) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  Lead Impact Artem's LinkedIn Ten Types of Innovation: The Discipline of Building Breakthroughs - book by Larry Keeley The Startup Owner's Manual: The Step-By-Step Guide for Building a Great Company - book by Steve Blank You Can't Teach a Kid to Ride a Bike at a Seminar : The Sandler Sales Institute's 7-Step System for Successful Selling - By David Sandler Sit back, grab a coffee, and learn about the key metrics that make up a successful SaaS business. 

Every investor dreams of spotting the next unicorn business. But it takes a seasoned pro with a wealth of industry knowledge to identify the unique characteristics that make or break an early-stage SaaS business.  Artem Gassan is one of these experts, having scaled and invested in over 50 SaaS companies, including a unicorn business now worth over $2 billion. He not only knows how to identify SaaS businesses with huge potential, but he also knows how to take early-stage SaaS companies from zero to hero. In this episode, we soak up Artem's expert advice as he joins us to discuss the building blocks of a successful SaaS business.  We dissect why almost 70% of early-stage SaaS companies don't reach their second round of funding as well as where businesses go wrong when trying to engage with customers on LinkedIn. Artem explains why trust is a vital part of attracting and retaining customers, and he breaks down the core operational differences between B2B and B2C SaaS businesses. We also dive into the importance of calculating and tracking your sales velocity and Artem outlines a step-by-step guide to creating a powerful go-to-market strategy. According to Artem, “There are four key elements to a great go-to-market strategy. First, build trust through thought leadership content. Second, create product-led growth elements. These are things like calculators or diagnostic tools that give consumers value and a sneak peek into the product without purchasing the product. Third, optimize your pricing and make it clear, and transparent. Finally, simplify your onboarding process and measure everything that you do.” Whether you're an investor looking for the next big thing, or a SaaS founder trying to accelerate your growth, you are sure to find bucketloads of helpful tips and tricks in this episode! Topics Discussed in This Episode: A rundown of Artem's background and entrepreneurial journey so far (03:00) Why the SaaS industry resonates with Artem (05:05) The unicorn business that Artem became an early investor in (08:53) Sales velocity is the most critical metric to the health of a SaaS startup (12:11) The differences between B2B and B2C SaaS (20:25) How B2B SaaS business should build trust with enterprise customers (24:45) Common mistakes people make when engaging with customers on LinkedIn (32:25) The building blocks of an effective go-to-market strategy (36:54) When to use gated content vs ungated content (47:33) Why 70% of early-stage SaaS companies never reach round 2 of funding (52:56) Emerging trends in the SaaS industry (1:0020) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  Lead Impact Artem's LinkedIn Ten Types of Innovation: The Discipline of Building Breakthroughs - book by Larry Keeley The Startup Owner's Manual: The Step-By-Step Guide for Building a Great Company - book by Steve Blank You Can't Teach a Kid to Ride a Bike at a Seminar : The Sandler Sales Institute's 7-Step System for Successful Selling - By David Sandler Sit back, grab a coffee, and learn about the key metrics that make up a successful SaaS business. 

Nesse episódio do VarejoCast falamos sobre alguns conceitos de inovação e como aplicar no seu negócio. Aproveitei para falar um pouco sobre os bastidores da Rio Innovation Week. Ouve aí que o episódio tá sensacional! 00:01 Intro 00:20 Assuntos do painel na Rio Innovation Week 03:10 A pergunta que eu mais respondo 05:40 A utilização de vídeos nas empresas no mundo e no Brasil 07:05 A sua autenticidade é uma grande vantagem competitiva 07:51 O que é e o que não é a inovação 10:30 A inovação precisa se pagar 12:40 Toda inovação precisa ser validada 14:01 Encerramento Livro mencionado do episódio: Ten Types of Innovation: The Discipline of Building Breakthroughs Capa comum, de Larry Keeley https://a.co/d/8J91FNO #varejocast #podcastbr #podcastvarejo #gpsdovarejo #inovação #empreendedorismo ---- Fale com a gente através do e-mail movimento@fredalecrim.com.br ---- Para acompanhar Fred Alecrim em sua rede preferida: Linkedin https://linkedin.com/in/fredalecrim/ Instagram https://instagram.com/fredalecrim/ ---- Para acompanhar este podcast em outras plataformas Anchor https://anchor.fm/varejocast Spotify https://bit.ly/fredalecrim Amazon Music https://bit.ly/vcfredalecrimam Google Podcast https://bit.ly/vcfredalecrimgp Castbox https://bit.ly/vcfredalecrimcb ---- Edição do podcast: Yanes Maciel http://linktr.ee/yanesppg

Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational systems in order to create exceptional customer experiences.  Listen to learn about: Customer experience design Near- versus long-term strategy Helping organizations make design thinking part of their internal processes What exactly is innovation? Systemic innovation Designing for customer intent  Our Guests: Diana Sonis Diana is a passionate believer in holistic, 360 strategy and design, with extensive expertise in UX Design, CX Design, Service Design, and the Design Thinking methodology.  As founding partner of CX by Design, Diana's mission is to identify nuggets of opportunity within an organization, reorient its existing systems and structures to improve the human experience, help others extend their thinking, and drive material business advantage.  Having designed, built, and successfully sold several companies, Diana works to help businesses shape abstract concepts into concrete online and offline experiences that respond to the needs and motivations of real people.  When she's not solving strategic challenges, Diana can be found in pursuit of good coffee everywhere. Lis Hubert Lis is an acclaimed design and strategy thought leader, writer, and speaker with extensive expertise in Digital Strategy, Customer Experience, Information Architecture, and Design Thinking.  As founding partner of CX by Design, she has made it her mission to help companies meet their strategic goals. She does so by making the invisible visible through research, making the complex simple through her unique perspective, and bringing understanding and meaning through expert facilitation.  With over a decade of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting, real change. Lis helps businesses not only increase their bottom line, but also their longevity through customer loyalty. When not tackling complex strategic problems, you can find Lis traveling the world enjoying the human experience to the fullest.    Show Highlights [01:18] Diana and Lis talk about their paths into design and customer experience. [07:04] How Lis and Diana approach systems design. [08:11] The three components of a business ecosystem. [09:03] Gauging the health of the business based on the components. [11:27] Lis' and Diana's business backgrounds and how it's helpful for the work they do now. [12:37] Near-term strategy versus long-term strategy. [13:40] Strategy is no good without a roadmap and a process. [16:25] Working backwards from the goal to create the map to get there. [18:38] Why CX by Design starts their weekly client meetings with a few minutes of non-work-related chat. [20:58] Helping clients see the potential of design thinking as a problem-solving method. [24:32] Getting an entire organization to shift into thinking like a designer. [26:47] Creating a culture of innovation. [27:39] CX by Design's “sweet spot.” [28:24] What is innovation? [29:26] The importance of language in an organization's innovation culture. [31:56] The concept of systemic innovation. [33:40] Design for customer intent. [35:32] Looking for ways customer intent and a business' core values interconnect. [36:08] Diana and Lis use the company Patagonia as an example. [38:48] How CX by Design uses information architecture tools in their work. [43:43] Books Lis and Diana recommend that have influenced their work.   Links Diana on LinkedIn Diana on Twitter Diana on Medium Diana's website Diana's articles on UX Booth Diana's articles on boxes and arrows Lis on LinkedIn Lis on Twitter Lis on Medium Lis' personal website Lis' professional website Lis on Women Talk Design Lis' articles at UX Magazine Lis' articles on boxes and arrows Lis' articles on UX Booth CX by Design – sign up for their newsletter CX by Design on Twitter   Book Recommendations Who Do We Choose to Be?: Facing Reality, Claiming Leadership, Restoring Sanity, by Margaret J. Wheatley Pervasive Information Architecture: Designing Cross-Channel User Experiences, by Andrea Resmini and Luca Rosati Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet, by Craig Wilson and Kyle Tait Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory The Design of Business: Why Design Thinking is the Next Competitive Advantage, by Roger Martin Designing for Growth: A Design Thinking Tool Kit for Managers, by Jeanne Liedtka and Tim Ogilvie This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider   Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75

Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational systems in order to create exceptional customer experiences.  Listen to learn about: Customer experience design Near- versus long-term strategy Helping organizations make design thinking part of their internal processes What exactly is innovation? Systemic innovation Designing for customer intent  Our Guests: Diana Sonis Diana is a passionate believer in holistic, 360 strategy and design, with extensive expertise in UX Design, CX Design, Service Design, and the Design Thinking methodology.  As founding partner of CX by Design, Diana's mission is to identify nuggets of opportunity within an organization, reorient its existing systems and structures to improve the human experience, help others extend their thinking, and drive material business advantage.  Having designed, built, and successfully sold several companies, Diana works to help businesses shape abstract concepts into concrete online and offline experiences that respond to the needs and motivations of real people.  When she's not solving strategic challenges, Diana can be found in pursuit of good coffee everywhere. Lis Hubert Lis is an acclaimed design and strategy thought leader, writer, and speaker with extensive expertise in Digital Strategy, Customer Experience, Information Architecture, and Design Thinking.  As founding partner of CX by Design, she has made it her mission to help companies meet their strategic goals. She does so by making the invisible visible through research, making the complex simple through her unique perspective, and bringing understanding and meaning through expert facilitation.  With over a decade of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting, real change. Lis helps businesses not only increase their bottom line, but also their longevity through customer loyalty. When not tackling complex strategic problems, you can find Lis traveling the world enjoying the human experience to the fullest.    Show Highlights [01:18] Diana and Lis talk about their paths into design and customer experience. [07:04] How Lis and Diana approach systems design. [08:11] The three components of a business ecosystem. [09:03] Gauging the health of the business based on the components. [11:27] Lis' and Diana's business backgrounds and how it's helpful for the work they do now. [12:37] Near-term strategy versus long-term strategy. [13:40] Strategy is no good without a roadmap and a process. [16:25] Working backwards from the goal to create the map to get there. [18:38] Why CX by Design starts their weekly client meetings with a few minutes of non-work-related chat. [20:58] Helping clients see the potential of design thinking as a problem-solving method. [24:32] Getting an entire organization to shift into thinking like a designer. [26:47] Creating a culture of innovation. [27:39] CX by Design's “sweet spot.” [28:24] What is innovation? [29:26] The importance of language in an organization's innovation culture. [31:56] The concept of systemic innovation. [33:40] Design for customer intent. [35:32] Looking for ways customer intent and a business' core values interconnect. [36:08] Diana and Lis use the company Patagonia as an example. [38:48] How CX by Design uses information architecture tools in their work. [43:43] Books Lis and Diana recommend that have influenced their work.   Links Diana on LinkedIn Diana on Twitter Diana on Medium Diana's website Diana's articles on UX Booth Diana's articles on boxes and arrows Lis on LinkedIn Lis on Twitter Lis on Medium Lis' personal website Lis' professional website Lis on Women Talk Design Lis' articles at UX Magazine Lis' articles on boxes and arrows Lis' articles on UX Booth CX by Design – sign up for their newsletter CX by Design on Twitter   Book Recommendations Who Do We Choose to Be?: Facing Reality, Claiming Leadership, Restoring Sanity, by Margaret J. Wheatley Pervasive Information Architecture: Designing Cross-Channel User Experiences, by Andrea Resmini and Luca Rosati Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet, by Craig Wilson and Kyle Tait Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory The Design of Business: Why Design Thinking is the Next Competitive Advantage, by Roger Martin Designing for Growth: A Design Thinking Tool Kit for Managers, by Jeanne Liedtka and Tim Ogilvie This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider   Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75

Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: DesignThinkers Group Using design thinking in innovation strategy and projects The future of work Innovative leadership International Development Change management and “corporate antibodies” Our Guest Marc leads DesignThinkers Group, an innovation support firm with consultants across North America and associates in 20 countries. He uses his technical, business and design skills to help organizations ask the right questions and find innovative solutions through human-centered problem solving methodologies. Marc has led projects for a range of multinational brands, non-profits, foundations, NGOs and public sector agencies both in the USA and abroad. He holds an MBA and Master of Business Informatics from Rotterdam School of Management and a BS in Mechanical Engineering from Clemson University. Marc is an inspiring speaker, a probing strategist, a curious observer of human behavior, and a highly experienced group facilitator. Show Highlights [00:59] Marc gives a brief introduction to DesignThinkers Group. [02:00] His early career in mechanical engineering and working for GE. [02:34] Seeing design first-hand in a GE research lab. [03:47] Representing CT service engineers gave him the chance to interact with customers. [05:08] Shifting into product management. [05:45] Becoming an “accidental consultant.” [06:38] Discovering design thinking. [07:50] Incorporating design thinking into his innovation work. [08:10] Jeanne Liedtka's social technology concept. [11:32] Working with clients and showing what's possible with design thinking. [11:58] Learning design thinking isn't just about taking a class. You have to practice it. [12:38] Using design thinking to design the project. [13:07] Creating the guiding star for the project. [15:48] Working with company cultures. [17:41] One of Marc's favorite questions. [19:10] The future of work. [19:48] Echoes of the Industrial Revolution. [20:49] Marc offers thoughts on what makes a strong innovative leader. [22:53] Exploring the opportunities, offered by design thinking and human-centered design, for improving how we work. [23:53] Why Marc doesn't like the term “empathy building.” [24:30] Better connecting with customers leads to better serving them. [27:24] Pitfalls of personas. [28:27] Marc and Dawan talk about using Indi Young's mental models instead of personas in design work. [32:01] Working as a designer and innovator means you're always learning. [32:45] Books and resources Marc recommends. [34:41] Being with clients is Marc's biggest learning space. [35:04] Marc talks about a co-creation workshop DesignThinkers Group did in Cambodia and using design thinking to solve wicked problems. [39:15] Some other projects DesignThinkers Group has worked on. [41:47] Innovation requires putting something of value out into the world. [43:55] Innovation is all about change, and change management. [44:19] A project DesignThinkers Group did with a large corporation that wanted to tackle the issue of gender representation in top leadership roles. [46:21] Corporations and the status quo fight back against change. [47:47] The responsibility designers have to work on better inclusivity and representation in design.  Links Marc on Twitter Marc on LinkedIn DesignThinkers Group DesignThinkers Group on Twitter DesignThinkers Group on LinkedIn Design Talk What is Design Thinking? Delivering Innovative Solutions Through Service Design Thinking With Marc Bolick How Design Thinking Can Take Service to Another Level, interview with Marc Seth Godin Dave Gray Wednesday Web Jam Book Recommendations The Connected Company, by Dave Gray and Thomas Vander Wahl Gamestorming, by Dave Gray and Sunni Brown This is Marketing: You Can't Be Seen Until You Learn to See, by Seth Godin Permission Marketing: Turning Strangers into Friends and Friends into Customers, by Seth Godin This is Service Design Thinking: Basics, Tools, Cases, Marc Stickdorn, Jakob Schneider This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71 Looking for a design job? Maybe you'd like mine!

Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: DesignThinkers Group Using design thinking in innovation strategy and projects The future of work Innovative leadership International Development Change management and “corporate antibodies” Our Guest Marc leads DesignThinkers Group, an innovation support firm with consultants across North America and associates in 20 countries. He uses his technical, business and design skills to help organizations ask the right questions and find innovative solutions through human-centered problem solving methodologies. Marc has led projects for a range of multinational brands, non-profits, foundations, NGOs and public sector agencies both in the USA and abroad. He holds an MBA and Master of Business Informatics from Rotterdam School of Management and a BS in Mechanical Engineering from Clemson University. Marc is an inspiring speaker, a probing strategist, a curious observer of human behavior, and a highly experienced group facilitator. Show Highlights [00:59] Marc gives a brief introduction to DesignThinkers Group. [02:00] His early career in mechanical engineering and working for GE. [02:34] Seeing design first-hand in a GE research lab. [03:47] Representing CT service engineers gave him the chance to interact with customers. [05:08] Shifting into product management. [05:45] Becoming an “accidental consultant.” [06:38] Discovering design thinking. [07:50] Incorporating design thinking into his innovation work. [08:10] Jeanne Liedtka's social technology concept. [11:32] Working with clients and showing what's possible with design thinking. [11:58] Learning design thinking isn't just about taking a class. You have to practice it. [12:38] Using design thinking to design the project. [13:07] Creating the guiding star for the project. [15:48] Working with company cultures. [17:41] One of Marc's favorite questions. [19:10] The future of work. [19:48] Echoes of the Industrial Revolution. [20:49] Marc offers thoughts on what makes a strong innovative leader. [22:53] Exploring the opportunities, offered by design thinking and human-centered design, for improving how we work. [23:53] Why Marc doesn't like the term “empathy building.” [24:30] Better connecting with customers leads to better serving them. [27:24] Pitfalls of personas. [28:27] Marc and Dawan talk about using Indi Young's mental models instead of personas in design work. [32:01] Working as a designer and innovator means you're always learning. [32:45] Books and resources Marc recommends. [34:41] Being with clients is Marc's biggest learning space. [35:04] Marc talks about a co-creation workshop DesignThinkers Group did in Cambodia and using design thinking to solve wicked problems. [39:15] Some other projects DesignThinkers Group has worked on. [41:47] Innovation requires putting something of value out into the world. [43:55] Innovation is all about change, and change management. [44:19] A project DesignThinkers Group did with a large corporation that wanted to tackle the issue of gender representation in top leadership roles. [46:21] Corporations and the status quo fight back against change. [47:47] The responsibility designers have to work on better inclusivity and representation in design.  Links Marc on Twitter Marc on LinkedIn DesignThinkers Group DesignThinkers Group on Twitter DesignThinkers Group on LinkedIn Design Talk What is Design Thinking? Delivering Innovative Solutions Through Service Design Thinking With Marc Bolick How Design Thinking Can Take Service to Another Level, interview with Marc Seth Godin Dave Gray Wednesday Web Jam Book Recommendations The Connected Company, by Dave Gray and Thomas Vander Wahl Gamestorming, by Dave Gray and Sunni Brown This is Marketing: You Can't Be Seen Until You Learn to See, by Seth Godin Permission Marketing: Turning Strangers into Friends and Friends into Customers, by Seth Godin This is Service Design Thinking: Basics, Tools, Cases, Marc Stickdorn, Jakob Schneider This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71 Looking for a design job? Maybe you'd like mine!

Alex Ryan is my guest for episode #28. Alex helps governments and corporate partners innovate at MaRS Discovery District, in Toronto, Ontario with work in electricity, smart cities, community health. And what really attracted my attention, was Alex's thinking in systemic design, complex thinking and innovation. While that's pretty impressive, he's also written on smart cities, data governance, policy innovation and social innovation and been published in the World Economic Forum, Fast Company, Axios, Stanford Social Innovation Review, and Complexity.We discuss the connections between collaboration and innovation, some of their common ingredients, and the importance of location on innovation. Enjoy our conversation.  Some links to some of the things we discuss during this episode: Alex Ryan MaRS Discovery DistrictPlace Matters – at MaRS Discovery DistrictMission from MaRS – Climate Impact ChallengeThe CRANE Tool – assess the emissions reduction potential of climate technologiesMcConnell FoundationABSI Connect - Alberta Social Innovation ConnectPolarization to Progress: Lessons from the City of Edmonton's social innovation experiment, RECOVERWhen Individuals are More Innovative Than TeamsTen Types of Innovation - The Discipline of Building BreakthroughsBook: Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions by Donald A. SchonBook: Growing Wings on the Way by Rosalind ArmsonYour host for the Cool Collaborations podcast is Scott Millar. Scott is the principle of Collaboration Dynamics, where he often works as a "peacemaker" by gathering people with different experiences and values and helping them navigate beyond their differences to tackle complex problems together. 

Innovation is all about shifting focus. Most successful companies usually begin innovating by looking within--finding stale patterns of operating and new ways to streamlining operations. Using a list of more than 2,000 successful companies and organizations, world-renowned speaker and innovation scientist, Larry Keeley used a proprietary algorithm to determine ten meaningful categories of innovation. His book Ten Types Of Innovation shows us data, insights, and patterns on innovation to help companies find opportunities and understand their performance against competitors. In this episode, Larry shares details on how you can use these innovation principles to bring about meaningful and sustainable growth within your organization. Find out how the Ten Types of Innovation concept has influenced thousands of decision-makers and companies around the world, plus get the insider look on how to actually implement it.Episode Quotes:Is the definition of innovation too abstract for people in the field? And how do people doing the leg work experience innovation?I've talked to a gazillion engineers and trained some of the best ones. And they are the first to say, “I really don't mind if I have a lot of failures if my handful of successes are so wildly successful that it pays for all my sins”. What do venture capitalists look for when reviewing a startup's innovation capability?In a venture capital firm, they listen for the opposite. They don't listen for the low-hanging fruit. They listen for the hardest bit you have to get right. And then they're relentless and driven about trying to determine whether that hard bit you have to get right is, in fact, going to be cracked by this team or not. If it will not be cracked by this team, the first thing they do is they change the team. And if they can't find a team that can crack it, then they kill it. And that is great. That's how you focus on something that's a true breakthrough.What are the comparative advantages between large companies and startups, and are there specific types of innovation for which they are better suited?[Larry] You tell me. You teach an awful lot of talented graduate students. If I said, “How many of you think big companies are more innovative than little companies”? What percentage of the hands would go up? [Greg] Oh none! [Larry] And if I said, “How many of you think little companies are more innovative than big companies? [Greg] Oh, that, they'd all raised their hand. [Larry] Okay, so here's the right answer. Again, this is so important, Greg. This is why I like to call myself an innovation scientist. These kinds of bullshit answers to bullshit questions need to be rooted out and understood with greater precision. The right answer, the technically correct answer, is that it's an unfair question. Why do you think big design firms are unstable, and why it's important to invest in innovation during a recession?This is the time to innovate. When everybody around you is losing their head and scared and all the resources are effervescing away. For God's sake, think about how to reinvent your category. It's the perfect time to do it.Time Code Guide00:02:02 What is an innovation scientist and understanding it as an interdisciplinary science00:04:49 Is the way we talk about innovation too abstract and unrealistic to be really understood by practitioners on the ground?00:11:47 Startups: the importance of rigor and setting up systems00:23:14 Is there a way to lessen the risks of testing a hypothesis?00:26:42 Are there industries where velocity is not as important when testing and innovating?00:29:48 Is there a way that you can learn both an organization and as an individual so that your capacity for learning continues to get better and better?00:36:08 Do you think universities are really teaching students to be innovative?00:43:29 How do you overcome silos without giving up the reason they exist, in the first place?00:49:36 Role of outsourced consultants when it comes to innovating00:55:37 Taking advantage of the pandemic and grabbing the opportunity to innovateShow Links:Guest ProfileProfessional Profile on Sterns Speakers Academic Profile at the Institute of DesignLarry Keeley on LinkedInProfessional Profile on DoblinHis WorkTEDx Academy featuring Larry Keeley: Flipping Adversity to AdvantageTEDx Chicago featuring Larry Keeley: Design for the Opportunity Society: the 21st Century Plan of ChicagoSingularityU featuring Larry Keeley: Australia Summit 2018 (Corporate Innovation)SingularityU featuring Larry Keeley: Indian Summit 2017 (Forcing Secrets out of Innovation)SingularityU featuring Larry Keeley: Brazil Summit 2018 (Organization of Innovation)Ten Types of Innovation: The Discipline of Building Breakthroughs

There is plenty of stuff that should be common sense but it isn't. In this episode, Gus Power rants about many of such things: from abusing agile principles, through pretending to be aligned, to the misjudgments that stem from the ladder of inference. We tap into the topics of employee motivation, the innovation trap and also the phenomenon of weak consensus every organization on this planet should be aware of. You are up for a ride with this conversation.IMPORTANT LINKSJeffrey Liker “The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer”   Richard Michael Cyert ,James G. March “A Behavioral Theory of the Firm”    Donald A. Schon “The Reflective Practitioner: How Professionals Think In Action”   Kenichi Ohmae  “The Mind Of The Strategist: The Art of Japanese Business”Larry Keeley, Helen Walters, Ryan Pikkel, Brian Quinn “Ten Types of Innovation: The Discipline of Building Breakthroughs”Chris Argyris “Teaching Smart People How to Learn”Chris Argyris  “Flawed Advice and the Management Trap: How Managers Can Know When They're Getting Good Advice and When They're Not“Hugh MacLeod “Company Hierarchy”John Gall “The Systems Bible: The Beginner's Guide to Systems Large and Small”

Tired of wasting your time on brainstorming sessions that only improve upon existing offerings marginally? Invention does not always lead to innovation. Based on exhaustive case studies and research on industry trends and innovation, researchers have found ten distinct types of innovation that substantially drive progress. Rather than continuing to spin your wheels, use the ten types of innovation as a framework to turn your company’s next big thing into a successful reality.

In this podcast, @EdwardBoudrot from @Optum talks about how leaders could induce design thinking into product design and process engineering. Ed shares some of the ways organizations (small or big) could create lean processes that induce not only efficient people-centric products but also help future proof companies by bringing them closer to their customer. This podcast is great for future leaders who are thinking of shaping their organization around design thinking concepts. Timeline: 0:29 Edward's journey. 4:55 Innovation in a culturally thick company. 10:46 Life cycle of design thinking. 15:45 Designing thinking's role in business strategy. 19:28 Attributes of design thinking in business strategy. 23:07 Edward's expansion strategy. 25:30 Favorite design thinking concepts. 29:40 How to move a product mindset to a design thinking mindset. 32:22 Lab atmosphere to execute design thinking ideas. 34:15 Tips for startups to get started with design thinking. 35:40 Steps for companies to adopt design thinking. 38:15 Collaboration in design thinking. 41:00 Getting started with a human-centered design. 43:42 Tenets of a successful design thinking executive. 46:30 KPIs to measure the success of your design. 48:58 Design thinking and disruption. 53:22 Businesses that are doing well at design thinking. 55:33 How can design thinking protect itself from market changes. 59:17 Edward's favorite reads. 1:00:33 Closing remarks. Ed's Recommended Read: Ten Types of Innovation: The Discipline of Building Breakthroughs http://amzn.to/2ywxKLx 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization http://amzn.to/2AFiWvE Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers http://amzn.to/2zAkwAJ Podcast Link: https://futureofdata.org/edwardboudrot-optum-designthinking-data-driven-products/ Ed's BIO: Ed Boudrot is the Vice President of Fusion, an enterprise accelerator for Optum. Optum's mission is to help people live healthier lives and to help make the health system work better for everyone. Boudrot has founded and has been a part of serval startups in the Boston area and Intuit innovation labs. He specializes in the convergence of Human-centered design, business strategy, and rapid development to optimize experiences and business outcomes. About #Podcast: #FutureOfData podcast is a conversation starter to bring leaders, influencers, and lead practitioners to discuss their journey to create the data-driven future. Wanna Join? If you or any you know wants to join in, Register your interest @ http://play.analyticsweek.com/guest/ Want to sponsor? Email us @ info@analyticsweek.com Keywords: FutureOfData Data Analytics Leadership Podcast Big Data Strategy

In this Episode, MTN co-founder Aaron Eden hosts entrepreneur and intrepreneur, Dan Toma.   As an entrepreneur, Dan has been involved with high-tech startups globally.  Over the last few years he’s been primarily focused in the enterprise and has worked with companies like DT, Bosch, Jaguar and Allianz.  He has also recently co-authored a book titled The Corporate Startup - How established companies can develop successful innovation ecosystems. Our areas of focus for this episode are: Why the enterprise ecosystem should mimic a living organism. Innovation thesis. What is an innovation thesis and why is it important? Is it different from a company or product vision? How can we use it to ensure we aren’t killing opportunities too early? Why it is important to focus on arenas rather than industries. What Dan Toma is reading: Ten Types of Innovation: The Discipline of Building Breakthroughs Beyond Budgeting: How Managers Can Break Free from the Annual Performance Trap

Host Dave Robertson first talks to Luis Sanz, COO and Co-Founder of Olapic. With pictures posted every second on social media, Luis explains how brands can capitalize on the pool of photos that exist and convert pictures into sales. The second guest is Sharon Klapka, Director of Business and Brand Development for Adore Me. She discusses her data-driven approach in selecting models, creating photo shoots and developing products to drive sales. Next up, Dave speaks with Brian Quinn, Principal at Dobline (part of Deloitte Consulting) and co-author of "Ten Types of Innovation: The Discipline of Building Breakthroughs." Dave's last guest is Tina Seelig, author of "Insight Out: Get Ideas Out of Your Head and Into the World."

Larry Keeley is a strategist who has worked for over three decades to develop more effective innovation methods. Larry is President and co-founder of Doblin Inc, an innovation strategy firm known for pioneering comprehensive innovation systems that materially improve innovation success rates. Doblin is now a unit of Deloitte Consulting, where Keeley serves as a Director. He is also co-author of Ten Types of Innovation: The Discipline of Building Breakthroughs. In this interview we talk about what innovation looks like and how to get it to happen more in your organizations.