The COO's Corner Podcast

Can you imagine a workplace where joy is a driving factor for success? Join me as I chat with Marguerite Orane, the owner of Free and Laughing Incorporated, who shares her mission to help others live, work, and lead with joy. With a diverse background as a Harvard MBA, entrepreneur, and mindfulness meditation practitioner, Marguerite provides valuable insights on cultivating happiness and productivity within the workplace, especially in the wake of pandemic-induced burnout. We explore the power of music and creating a joyful morning playlist and the importance of examining the physical environment, systems, and processes to foster an environment of joy. Marguerite also emphasizes the value of involving the team in designing a culture of joy and how to measure its success. Dive deep into the world of joyful workplaces as we discuss the significance of relationships with supervisors, the role of meaning, recognition, and money in driving happiness, and Marguerite's inspiring story of implementing the Balanced Scorecard at the Wolmer's Schools in Jamaica. Finally, discover the impact of mindfulness and meditation on leadership and personal growth, and learn how to have heart-to-heart conversations in the workplace. Tune in to this episode to uncover the secrets of mindful leadership, and take actionable steps toward bringing more joy into your workplace. Chapters: (0:00:12) - The Value of Joy in Business (0:18:21) - Embedding Joy in Workplace Culture (0:30:20) - Joyful Meaning in Workplace (0:45:13) - Leadership and Mindfulness for Growth (0:57:00) - Mindful Leadership Promotion and Action ___ Marguerite https://margueriteorane.com/mindfulness-meditation/ https://www.linkedin.com/in/margueriteorane/ ___ Tamar tamar@tamarnelson.com https://www.linkedin.com/in/tamar-nelson/ ___ Subscribe to the YouTube channel here:  https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw ___ Catch exclusive SHORTS for each episode of The COO's Corner Podcast here on YouTube: https://www.youtube.com/@thecooscornerpodcast2368/shorts ___ Listen to the episodes Apple:  https://podcasts.apple.com/jm/podcast/the-coos-corner-podcast/id1586044818 Google: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy82OTMwODVmNC9wb2RjYXN0L3Jzcw?sa=X&ved=0CBUQ9sEGahcKEwi4to6hs8P-AhUAAAAAHQAAAAAQCg Spotify:  https://open.spotify.com/show/6DULAZJrPkePkf1ZbjaKLq ___ Follow Instagram: https://www.instagram.com/thecoocornerpodcast/ #COO #podcast #OperationalResilience #TheCOOCorner #resilience  #executives #leadership #business #success #growth #podcastepisode #PersonalGrowth #Workplace #Joy #Happiness, #Mindfulness #Meditation #Burnout #Music #Environment #Mindful

How well do you juggle priorities during a crisis? Learn from executive business coach and mentor Jill Maidment as we explore effective time management, assessing and prioritizing tasks, and aligning daily activities with key objectives. Drawing on the wisdom of Steven Covey, we emphasize the need to schedule priorities rather than simply prioritizing what's already on our schedules. Navigating the challenges of hybrid work, managing hybrid meetings, and building resilience in the workplace is crucial. Embracing flexibility, having regular check-ins with colleagues, and delegation to remain productive and efficient in day-to-day life. Tune in for valuable insights for leaders and employees alike as we tackle these topics and more with Jill Maidment. Chapters: (0:00:02) - Juggling Priorities in a Crisis (0:15:53) - Time Management and Prioritization for Executives (0:20:40) - Hybrid Meetings and Building Resilience (0:33:17) - Prioritizing and Achieving Goals (0:43:40) - Resilience and Prioritizing for Success (0:49:34) - Promoting Natural Talent Website ___ Jill https://www.natural-talent.com/ https://www.linkedin.com/in/jillmaidmentatnaturaltalent/ ___ Tamar tamar@tamarnelson.com https://www.linkedin.com/in/tamar-nelson/ ___ Subscribe to the YouTube channel here: https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw ___ Catch exclusive SHORTS for each episode of The COO's Corner Podcast here on YouTube: https://www.youtube.com/@thecooscornerpodcast2368/shorts ___ Listen to the episodes Apple: https://podcasts.apple.com/jm/podcast/the-coos-corner-podcast/id1586044818 Google: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy82OTMwODVmNC9wb2RjYXN0L3Jzcw?sa=X&ved=0CBUQ9sEGahcKEwi4to6hs8P-AhUAAAAAHQAAAAAQCg Spotify: https://open.spotify.com/show/6DULAZJrPkePkf1ZbjaKLq ___ Follow Instagram: https://www.instagram.com/thecoocornerpodcast/

In this episode, I had the pleasure of exploring the importance of innovation in driving #success in business operations, #leadership, personal #growth, and resilience with innovation guru James Barrood.  We discussed the concept of "innovate or die" and how it's still relevant in today's disruptive climate. We also looked at the critical role of leadership in fostering a culture of innovation within organizations and the importance of openness to failure, collaboration, and embracing change.  As we delved into the challenges of maintaining innovation amidst high turnover rates and burnout in the workforce, we highlighted the need for strong leadership and supportive strategies at every level. Also, explored ways to measure innovation using key performance indicators and metrics tailored to each industry and company size. Listen in to hear the top innovation trends to watch for in the coming years, such as #artificialintelligence, robotics, and climate tech. Lastly, we touched upon the significance of networking and curiosity in fostering new ideas and relationships, which can lead to personal and professional growth.  Join me in this engaging and insightful conversation that will inspire you to embrace #innovation and drive growth in your organization and personal life. Don't miss out on this opportunity to learn from an expert in the field and discover the secrets to thriving in today's competitive landscape! Chapters: 0:00:05 - Innovation-Driven Growth 0:17:03 - Driving Innovation Through Leadership and Collaboration 0:23:16 - Innovating in the 21st Century ___ James www.innovationplus.us https://www.linkedin.com/in/jamesbarrood/ ___ Tamar tamar@tamarnelson.com https://www.linkedin.com/in/tamar-nelson/ ___ Subscribe to the YouTube channel here: https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw ___ Catch exclusive SHORTS for each episode of The COO's Corner Podcast on YouTube:https://www.youtube.com/@thecooscornerpodcast2368/shorts ___ Listen to the episodes Apple: https://podcasts.apple.com/jm/podcast/the-coos-corner-podcast/id1586044818 Google: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy82OTMwODVmNC9wb2RjYXN0L3Jzcw?sa=X&ved=0CBUQ9sEGahcKEwi4to6hs8P-AhUAAAAAHQAAAAAQCg Spotify: https://open.spotify.com/show/6DULAZJrPkePkf1ZbjaKLq ___ Follow on Instagram: https://www.instagram.com/thecoocornerpodcast/

Welcome back to the COO's Corner Podcast, where we dive deep into business operations, leadership, personal growth, and resilience. I'm your host, Tamar Nelson, and I'm thrilled to announce the long-awaited Season 2! We've had a successful first season, and I am so grateful for your support and feedback from around the world. In this new season, we'll embark on a journey of possibilities, fresh perspectives, and growth. We'll explore the many ways organizations can build resilience into their operations, as well as the inner work that goes along with it. Expect to hear from experts in the field, sharing their best practices and tips for success in digital management, process automation, and organizational strategies for building resilience. But that's not all - I'll also be stepping out of my comfort zone and treating you to some monologues, as requested! I've got some fascinating topics lined up, so stay tuned! Join us on this journey as we discover how operational resilience can help sustain businesses and keep them running no matter what comes our way. If you have a topic you'd like us to explore or if you'd like to be a guest on the podcast, feel free to reach out to me. Don't forget to rate, subscribe, and share the podcast with those who would benefit from the information! Here's to an exciting Season 2 - stay curious and continuously improve! #BusinessOperations #Leadership #Personal Growth #Resilience #thecoocorner #OperationalResilience #Season2 #OrganizationalStrategies #Operational Resilience #ExpertInsights #Best Practices #ContinuousImprovement #FreshPerspectives #GrowthJourney #SustainingBusinesses

How do we differentiate the good stress from the bad stress that is present in our lives today, and what exactly is stress? Can we really live a stress-free life? Is it even possible? Our guest on today's show, Scarlette Acevedo is a registered member of the Australian Counseling Association, Public Health Association of Australia, and the International Union for Health Promotion and Education. Let's unpack some of this and see how we can't seem to avoid it. Scarlette has developed her own method for making stress work for people instead of against them. Her current focus is on helping business leaders break free from stress. By integrating mental health and physical health, she aims to empower individuals to do the same. The extent to which we will be able to contribute our gifts, talents, and skills to society and humanity as a whole depends heavily on our overall well-being. CONTENTS - [00:02:45] How can we differentiate the good stress and bad stress? - [00:06:46] How can we stop or manage stress? - [00:10:49] Tips on releasing stress or reducing the level of cortisol that these challenging situations cause in our lives. - [00:12:41] The ability to say no - [00:16:00] Health and wellbeing at a personal or organizational level being affected. - [00:24:59] A huge positive difference in a staff member's lives - [00:28:15] The number one mistake by leaders and persons today - [00:30:34] Resources that can help us on our journey towards utilizing stress to our advantage - [00:33:20] Simple tips on how to decrease your anxiety and stress. - [00:44:40] Priceless lesson that Scarlette learned when she burnt out. - [00:46:14] Tamar asks Scarlette her quintessential final question "To love yourself as a human being before your job title, before your university degrees, before your assets, before being someone's wife or someone's husband or someone's mother or father." Scarlette Acevedo The COO's Corner, Episode 19 Scarlet Acevedo Mental Health Counselor, Public Health and Health Promotion Expert Scarlette is the Good Rebel, crushing the stigma against Stress and Mental Health. After 20 years working in public health, she went from completely burnt out sick to taking charge of her own Wellbeing by refining her own ground-breaking method to make Stress work for you, not against you, and prevent Burnout. She helps impact-driven leaders who developed the habit of being stressed out, break free from it in weeks, not years, helping them prevent Burnout and create a life they love. Scarlette is registered with the Australian Counseling Association, Public Health Association of Australia, and International Union for Health Promotion and Education. Reach out to Scarlette at scarlette@thegoodrebel.net Learn more about Scarlet's work at https://thegoodrebel.net/ Connect with Scarlette on LinkedIn at https://www.linkedin.com/in/thegoodrebel/ Tamar Nelson Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work on https://tamarnelson.com/ #coo #thecoocorner #operationalresilience #stress #burnout #anxiety #health #wellbeing #feelalright #wellness

This is the second episode of a two-part series, and we'll continue our discussion today with Gina Riley, an authority in the area of career transition and development. Our first part of the series (Episode 14) unfolded the whole anatomy of a COO from the basic core functions to the intricacies of the dynamics that need to surround the COO. Whether you're planning to become a COO one day or you're already a COO looking for opportunities to grow your career, or you're just interested in learning how to plan your COO career path, this is the episode that will give you great takeaways. Here is some of what we covered: - [00:03:47] Identifying the COO skills gap. - [00:07:15] What are the best COOs doing? - [00:09:17] Ways to fill the gaps in applying for a COO role. - [00:10:59] What's the best way to get an edge in an interview - [00:14:00] The preparation that gives you confidence. - [00:16:54] SOAR Method - [00:26:42] Gina Riley's little trick - [00:28:39] Where does the fun factor come in? - [00:31:33] Tamar asks Gina her quintessential final question #COO #thecoocorner #operationalresilience #career #growth #csuite #interviewpreparation

Is your goal to make your operations become simpler, faster, and better? Well, this is the episode for you! Bruce Carnohan, often referred to as “The Guy in the Blue Shirt”, a seasoned 30-year veteran of 27 different industries, joins us in this episode of The COO's Corner. He has helped high-potential team members, leaders, and business owners save time and money by saving or eliminating wasted processes. Bruce promotes the #SimplerFasterBetter methodology and applies it to all of his customers' initiatives. Listen in as we discuss: *Implementing change *Removing waste processes *Bruce's best business advice Timestamps [00:02:57] Simpler, Faster, and Better [00:07:53] Looking at opportunities to remove wasted steps, time, or money. [00:11:55] When and how to use technology? [00:15:26] How we can improve in terms of health and organization. [00:29:22] Observing and seeing where the process slows down [00:38:51] The common myth about process improvement [00:45:15] Tamar Asks her Quintessential Final Question Resources - Miller, Joyce A., Bogatova, Tatiana, Carnohan, Bruce Improving performance in service organizations: How to implement a Lean transformation. Lyceum Books, 2011. https://www.amazon.com/Improving-Performance-Service-Organizations-Transformation-ebook/dp/B091V39CSC - Carnohan, Bruce. The Fix It Journal: Fast Tips to Saving Steps, Time and Money. Carnohan Process Solutions, 2021. https://www.amazon.com/Fix-Journal-Carnohan-pleasures-efficiency/dp/B0991CCMCL Reach out to Bruce Carnohan LinkedIn: https://www.linkedin.com/in/brucecarnohan/ Website: www.processcleanup.com Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work at https://tamarnelson.com/ #business #coo #operationalresilience #thecoocorner #podcast #simplerfasterbetter #operations

Building and managing a remote team is very different than doing it in the office. How can you successfully lead your people virtually? How do you create trust and allow for a proper and ongoing communication stream? Richard Phu, the Head of Operations at Outsourcing Angel, is going to walk us through that and much more today. Richard is an expert on successfully creating and leading remote teams, and he's got a lot to divulge about this topic. He'll share with us exactly how much and how often you should be communicating if you have a remote team, and how to best establish rapport with each and every member while supporting them along their individual career journey. Most of all, we'll be discussing the importance of having moments of reflection. Richard makes sure his team sets time and space to keep looking for new things instead of falling into the ‘busyness' trap of running from fire to fire. There's definitely no one-size-fits-all approach when it comes to leading your folks virtually, but the strategies Richard will share today are tried and tested, and can definitely be applied to better the performance of any virtual team. As Richard says so himself, it is harder to manage remote teams, but harder means different. CONTENTS - [00:07:29] Being a successful COO is an inside job - [00:08:29] Helping the COOs deal with the day-to-day processes - [00:11:32] Identifying the role of the COO to support the CEO's vision - [00:12:28] A COO's qualities - [00:14:37] How to scale growth in the organization - [00:15:58] Richard's advice on how to have boring work time - [00:17:56] 4 questions on checking reflection for your virtual team. - [00:22:30] Dynamics of remote teams as compared to those in-person - [00:24:53] The importance of communication - [00:27:56] Tips on how to run a high-performing virtual team - [00:32:49] Tamar asks Richard her quintessential final question Richard Phu Richard is a systematic and organized thinker. His role is Chief Operating Manager at Outsourcing Angel. He is great at building systems and processes, to allow both business owners and virtual assistants to co-exist in virtual freedom. Richard has a strong foundation in critical thinking, analytical thinking, and varied experience which enables him to operate in dynamic environments across different industries. He's also a mindset coach, dating expert, and podcast host and he helps men who are trapped, confused, or who are over-thinking in their lives to transform into focused, confident, and respected men. Learn more about Richard's work at https://outsourcingangel.com/img-richard/ Connect with Richard on https://au.linkedin.com/in/richard-phu RESOURCES MENTIONED: - Tony Robbins' Personal Development Program & Strategies https://www.tonyrobbins.com/personal-development-process/ -T. Harv Eker, Programs that Change your Life https://www.harveker.com/education/ -Priestley, Daniel. (2014) Key Person of Influence. Rethink Press. https://www.amazon.com/Key-Person-Influence-Revised-Five-Step-ebook/dp/B00NVQE4T8 Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn www.linkedin.com/tamar-nelson

In today's episode, we welcome Dr. Alison Horstmeyer, a former Fortune 500 executive who is now a talent development facilitator, executive coach, and humanistic researcher. Dr. Allison Horstmeyer is considered one of the pioneering humanistic researchers in the workplace curiosity area. Among her publications are peer-reviewed journals and mainstream business magazines such as Forbes and CEO World. Join us today as we'll be answering fundamental questions about how businesses can enhance their processes and track the right measurements for success. We'll delve deep into: - What it means to be intrinsically curiosity - How to build your stress tolerance - The three C's: Curiosity, communication, collaboration - The need for establishing new ways of interacting and connecting with each other in a rapidly changing world - The need to make space for reflection - Challenging aspects of getting a team to gel [00:30:48] Tips on managing when we get curious [00:03:58] The path of diving into curiosity at the Ph.D. level [00:05:50] Empirical research [00:06:18] Curiosity and Creativity [00:07:30] What is curiosity? [00:08:19] Dr. Alison's research is about “A State of Curiosity”. [00:09:12] Dimensions of Curiosity [00:14:18] The positive and negative sides of the whole matter of curiosity [00:17:37] How to Increase Efficiency and Curiosity [00:20:30] Curiosity Gives an Opportunity as It's a Doorway to Empathy. [00:24:13] Correlations between curiosity and other human aspects [00:28:15] The Mechanism of Technology [00:30:48] Tips on managing when we get curious [00:34:45] Ways to measure curiosity [00:43:05] Resources around psychological safety and curiosity [00:44:15] Dr. Alison's message to you [00:47:00] Tamar asks her Quintessential Final Question. Learn more about Alison's work at https://www.dralisonh.com/ Connect with Alison on LinkedIn at https://www.linkedin.com/in/dralisonhorstmeyer/ Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work on https://tamarnelson.com/ #coo #operationalresilience #business #TheCOOCorner #podcast #curiosity #leadership #digitaleconomy #creativity #innovation

In this first episode of a two-part series, Tamar brings on Gina Riley, an authority in the area of career transition and development. Tamar and Gina will be unfolding the anatomy of a COO – from basic core functions to the intricacies of the dynamics they must form with the professionals they'll be surrounded with. As Gina will explain, there are no two COOs quite alike. Their roles will always be subject to the specific industry or company they perform in, and most importantly, the type of relationship they develop with their leader, the CEO. Gina will walk us through a roadmap of the COO archetypes to help anyone interested in or already executing in the COO role reach their highest potential, depending on the skills, competencies, and background they already bring. Gina will give us a taste of how she coaches those trying to figure out where they best fit inside an organization to help take it to the next level before they even walk into an interview. So, whether you're planning to become a COO one day, are already a COO looking for opportunities to grow your career, or just want to get some insights on how to plan your COO career path, this episode will have great takeaways for you. Don't forget to be on the lookout for part two, where we'll go even deeper into actionable strategies for COOs to unpack and articulate their career story, highlight their achievements so they can reach and impress key decision-makers, and more. CONTENTS - [00:04:31] What an executive search consultant role entail - [00:08:33] The process of charting the COO's path into the future - [00:10:54] Identifying the kind of COO you want to become - [00:12:01] Ranks through which COOs usually come up through - [00:13:57] COO archetypes - [00:28:57] Gina's advice when going to an interview - [00:33:14] 7 Core capabilities of the most successful COOs - [00:41:25] Resources to help people in their career journey - [00:45:51] Tamar asks Gina her quintessential final question - [00:47:19] What we'll dive into in part two GINA RILEY is a Human Resources professional who sits at the powerful convergence between Career Coaching, Executive Search, and Interview Skills Training. She is an authority in career transition. Gina is also a certified YouMap® coach, starting with her client's strengths, values, skills, motivators, and leadership traits to help them powerfully integrate their unique attributes so their storytelling lands in every conversation or interview. Learn more about Gina's work at https://ginarileyconsulting.com/ Connect with Gina on LinkedIn at https://www.linkedin.com/in/ginariley/ RESOURCES MENTIONED: - Articles published in Authoritti5.0 Magazine by Mary Henderson at https://www.maryhendersoncoaching.com/authoritti5-0-magazine/ - Bennet, Nate and Miles, Stephen A, “Second in Command: The Misunderstood Role of the Chief Operating Officer”, Harvard Business Review, May 2006. https://hbr.org/2006/05/second-in-command-the-misunderstood-role-of-the-chief-operating-officer - Krouskos, Steve and Fealy, Liz, “The COO Imperative: How do you ensure your workplace is still the right place for your people?”, EY, December 2021. https://www.ey.com/en_gl/coo/the-coo-imperative-how-do-you-ensure-your-workplace-is-still-the-right-place-for-your-people - Riley, Gina, “How Your Next Executive Role Finds You”, Gina Riley Consulting, 2021. https://ginarileyconsulting.com/how-your-next-executive-role-finds-you-by-gina/ Reach out to Tamar at tamar@tamarnelson.com or on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ #coo #career #business #leadership #operationalresilience #interviewpreparation #podcast

When was the last time you challenged your perspectives and it made you feel like you were looking at the world in a new light? Paul Daniels, our guest today, has coined this practice ‘peripheral thinking', and uses it daily in business and in life to tap into a never-ending well of inspiration, innovation, and creativity. In today's show, one of the first things Paul will do is guide us through an exercise so we can start shedding our preconceived outlooks and learn to shift our points of view on the spot. Furthermore, Paul will explain how we can access peripheral thinking not only in ourselves but in people and places we never would have expected could inspire us to innovate and grow. Paul Daniels firmly believes that the solution to the challenges you're facing at this moment already exists. Finding them depends on how and where you're looking. He will demonstrate with real-life examples how companies have transformed their operations and increased their revenue thanks to ideas that appeared in unexpected places and times – ideas that are readily accessible to whoever encounters them with an open mind and a curious nature. - [00:05:23] Paul explains peripheral thinking (guided exercise) - [00:12:51] First steps to practicing peripheral thinking - [00:19:50] The six C's of the interpreting skill - [00:27:19] Sources to populate your peripheral library - [00:29:05] Paul debunks the biggest myth in peripheral thinking - [00:31:47] The number one mistake organizations are making today - [00:35:41] Real-life examples of businesses grown through peripheral thinking - [00:40:01] Where does real growth happen? - [00:45:31] Tamar asks her quintessential final question “There are more answers than questions. There are more paths than problems. There are more choices and challenges and more opportunities than obstacles when you know where and how to look.” Paul Daniels The COO's Corner, Episode 13. Paul Daniels Founder Peripheral Thinkers™ As a child, Paul Daniels was labeled as stupid, slow, lazy, and a daydreamer. Paul's “daydreaming” fueled his quest to connect and apply lessons from one experience to another. From personal to professional. Industry to society. Battlefield to the cornfield. His unique perspectives on challenging conventions and creating unlimited paths for innovation and growth have influenced companies of all sizes, including GE®, UnitedHealthcare®, DuPont®, and AT&T®. Five decades removed from his childhood labels, Paul's accomplishments as a business executive, entrepreneur, board advisor, inventor, and public speaker span two dozen industries, 27 countries, and $2.5B in revenue. © 2022 Paul Daniels, Jr. Learn more about Paul's work at www.pauldanielsjr.com Connect with Paul on LinkedIn at https://www.linkedin.com/in/pauldanielsjr Reach out to Paul at paul@pauldanielsjr.com RESOURCES MENTIONED: - Contact Paul Daniels for a free copy of the Peripheral Resource Library mentioned during the podcast - Sinek, Simon (2014) Leaders Eat Last: Why Some Teams Pull Together and Others Don't. New York. Portfolio Penguins. https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/0670923168 Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work on https://tamarnelson.com/ #peripheralthinking #TheCOOCorner #COO #OperationalResilience #creativity #innovation #sheddingparadigms #disruptors

In this episode, we bring on Jacqueline Davis, a CFO/COO executive that's passionate about continuous improvement and optimization of processes to ensure companies achieve the outcomes they desire. Holding both titles simultaneously, she will share her unique perspective on common misconceptions organizations have around managing data, setting proper indicators, and building and empowering diverse teams. Jacqueline believes in continuous improvement, and she'll be sharing best practices on how companies can approach decision-making through harnessing the power of data. We'll be answering fundamental questions about how businesses can enhance their processes and track the right measurements for success. We'll delve deep into: • Capturing and analyzing the right data for your business • How often should indicators be measured? When should they be reassessed? • How to continuously improve business through data-based decision making - [00:05:30] Measurement in Business - [00:07:30] Lagging vs. Leading Indicators - [00:13:02] Establishing the Right Data Points - [00:15:47] Dealing with Analysis Paralysis (The Safe-to-Try strategy) - [00:19:20] Jacqueline's #1 Tip for C-Suite Executives - [00:25:49] The Two Top Mistakes Businesses Make - [00:29:05] Jacqueline Debunks a Popular Myth About Data - [00:36:10] Jacqueline's Advice to Women Professionals - [00:41:47] How Jacqueline Became Both COO/CFO – The Power of Saying Yes - [00:47:30] Tamar Asks her Quintessential Final Question “The data needs to tell a story. You can organize the data, you can gather all the data, you can have it on a real-time basis. But if that data doesn't lead to action to tell a story of what we need to do with that data, it's just a bunch of LEGOs in a box. That's all it is.” Jacqueline Davis. The COO's Corner, Episode 12 Jacqueline Davis CFO & COO 24 Hour Home Care Jacqueline (Jacque) Davis, CFO/COO of 24 Hour Home Care joined the company back in 2016 as VP of finance & accounting, corporate controller, and immediately established herself as a vital member of the executive team. Thanks to her impressive background and 25 years of experience leading finance departments for some of the largest organizations in the world, Davis entered the home care industry with an eagerness to succeed and a passion for impacting lives. Her tenacity for making intelligent business decisions, building world-class teams, and contagious desire to learn are why she is now CFO. Because of her work growing net margins through effective analytics, visualizations, and dashboards across the business, 24 Hour Home Care has enjoyed its most profitable year yet despite the challenges of the pandemic. Davis' strong background in leading financial management systems and delivery of critical financial management and business solutions is what helped align the company's corporate fiscal & business goals for our growing results. Learn more about Jacqueline's work at https://www.24hrcares.com/ Connect with Jacqueline on LinkedIn at https://www.linkedin.com/in/jacqueedavis Reach out to Jacqueline at: jacquedavis3100@yahoo.com RESOURCES MENTIONED: - The Kaizen Methodology https://www.kaizen.com/what-is-kaizen Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work at https://tamarnelson.com/

In this episode of the COO's Corner, Tamar brings on Josh Greco, an expert and business coach with a passion for developing people professionally, personally, and spiritually. Josh will challenge our listeners to hold up the mirror and see potential – the reminder of what's possible – and reflect upon improving their thinking patterns to gain clarity, wisdom, and wellbeing from within. This type of self-mastery can be expanded on and applied in organizations, empowering teams to examine, manage and improve their processes through conscious leadership. Josh will challenge companies to think about where there's room for growth because he firmly stands by the idea that improvement is possible for everyone, everywhere. Join us today to learn about strategies for individuals to push the boundaries of what they think they're capable of, and for companies to instill a culture of conscious leadership. Be sure to stay tuned toward the end so you don't miss out on Josh's gift for the listeners and followers of the COO's Corner Podcast. - [00:01:43] What is conscious leadership? - [00:05:27] Acknowledging potential - [00:07:02] Creating a compelling vision - [00:10:03] Being aware of our thought patterns - [00:11:56] A gratitude exercise to become more conscious - [00:14:54] Being comfortable with the uncomfortable - [00:18:40] How to achieve expanded awareness - [00:22:08] Strategies for organizations to build a conscious leadership culture - [00:25:01] About Mindscan - [00:27:06] Tamar asks her quintessential last question “[When fear] shows up, it's like, ‘No, this time is different, it feels different,' but it's not. It's in the same category as all the other fear, we just don't have that perspective yet to overcome it. That's how you overcome it, is you lean into it, and you study it, and you think about it, and you inevitably come up with another way, and that's gratifying to me.” Josh Greco The COO's Corner, Episode 11 Josh Greco Business Coach, ProAdvisorCoach With over a decade of business development experience as a top performer in both the Logistics and Construction industries, Joshua brings a passion to develop people professionally, personally, and spiritually. He moved to Charlotte, NC in 2011 in pursuit of new perspectives after completing his formal education at SUNY Fredonia, and now splits his time between Charlotte and Western NY. His career path has naturally led him to ProAdvisorCoach where he combines his business development background with his natural affinity to tap into the best of people even before they see it themselves. His primary focus is on coaching business leaders to harness their REBEL ENERGY in order to live the most fulfilling life possible. He hosts a weekly podcast with a fellow coach, called #truthseekers, where guests share their experiences overcoming obstacles to get to where they are today. Learn more about Josh's work at https://proadvisorcoach.com/Connect with Josh on LinkedIn at https://www.linkedin.com/in/joshua-greco-03312245/ RESOURCES MENTIONED: - Tamar's listeners can reach out to Josh for a free Mindscan assessment (valued originally at $500) at joshua@proadvisorcoach.com - Csikszentmihalyi, Mihaly. Flow: The Psychology of Optimal Experience, Harper Perennial, (1990) https://www.amazon.com/Flow-Psychology-Experience-Perennial-Classics/dp/0061339202 Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work at https://tamarnelson.com/ Please leave a review and thanks for listening. All good thingTamar #TheCOOCorner #Podcast #COO #leadership #business #vision

Over the years, we've been able to witness how the ever-changing nature of the digital economy has transformed the workplace and the way people participate in it. The pandemic only accelerated this transformation. Because a considerable fraction of the workforce had to exchange the office for a work-from-home environment, a large portion of daily activities were now pushed to take place in a virtual landscape. With these physical boundaries being challenged, separate and distinguishable parts of a person's life were brought to reconcile in a new dynamic, as the work-life balance discourse shifted as well. Mary Henderson, an internationally recognized Personal Branding & Digital Business Specialist, is an advocate of this transformation. She explains it should now be expected and even encouraged for companies to embrace the fact that individuals are much more than just their job titles. She also warns that hesitancy to accept and adopt these new ways of the digital economy is what could possibly compromise the future success of a career. Join us as in this episode of the COO's Corner, Mary will walk us through how today's professionals are ensuring they remain relevant and sought after in the digital economy, in her own words, future-proofing their careers. Learn how to create your own demand as Mary describes how to harness your authenticity through crafting your personal brand. - [00:03:07] Impacts of the digital economy - [00:09:08] Future-proofing your career in the digital economy - [00:12:50] The importance of reputation - [00:17:17] Building your reputation branding - [00:20:43] Corporate brands vs. personal brands - [00:25:07] How to foster authenticity in the workplace - [00:28:54] What do you want to be known for? - [00:33:14] Ways to create your own demand in the digital economy - [00:40:38] Handling the chaos in uncertain times - [00:43:30] Putting yourself out there – The right mindset - [00:46:09] Tamar asks her quintessential final question Mary Henderson Personal Branding & Digital Business Specialist Mary Henderson helps Service Based Business Owners, Coaches and Consultants systemize, digitalize and commercialize their knowledge, wisdom and skills into a scalable & profitable online business and brand so they become an authority in their niche or industry. Mary has 20+ years' experience building 7 & 8 figure businesses & building high-performance sales teams in the IT sector and 15 years delivering online solutions for large and small businesses. She has been featured in many publications and is regarded as a thought leader in the Digital sector. She is also the founder of Lights. Cameras. Action, an end-to-end coaching program that delivers tangible outcomes. Mary embraces technology and social media in a big way and her followers are growing daily. Learn more about Mary's work at https://www.maryhendersoncoaching.com/ Connect with Mary on LinkedIn at https://www.linkedin.com/in/maryhendersoncoaching RESOURCES MENTIONED: Apply for a 45-minute coaching call with Mary Henderson at https://www.maryhendersoncoaching.com/apply Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work on https://tamarnelson.com/ Subscribe to our YouTube Channel https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw Please leave a review and thanks for listening. All good things! Tamar #TheCOOCorner #Podcast #COO #digitaltransformation #digital economy #reputation branding #personalbrand

Kathy Walsh Director and Principal Consultant Quality Systems Now Kathy Walsh is the Director and Principal Consultant of Quality Systems Now (QSN), and she helps companies and individuals in regulated industries solve quality culture problems that increase productivity and master compliance challenges in their marketplace. Kathy has over 20 years' experience working in regulated industries - pharmaceuticals, medical devices, biotech, and clinical sections. She has a PhD in Biology, and she's the author of Eliminate the Gobbledygook Secrets to Writing Plain Language Procedures. With the right Quality Management System (QMS) in place, everything in an organization integrates and aligns. Processes are coordinated and implemented effortlessly, and the company as a whole runs smoothly like a well-oiled machine. Whether product or service, from design to launch you can sense a commitment to quality in every person involved. However, oftentimes companies write off QMS implementation trying to cut down on expenditures, but this can actually prove to be more costly in the long run. On the other hand, some companies find that implementing a QMS ends up being more of an efficiency hindrance with complex processes and procedures. Implementing the right QMS in the right way is unique to every organization, but what they all have in common is it requires keeping things simple, which is ironically no easy task. Luckily, on today's episode of The COO's Corner we bring on Kathy Walsh, a subject matter expert to guide us through this issue. Kathy is a specialist and thought leader on quality culture and argues this can only be achieved by making the complex simple. Kathy will explain why quality represents the brains of any organization. She will offer guidance on how to correctly implement a QMS, and how to overcome the common challenges that companies face during the process. - [00:03:00] What is quality, and what is a quality culture? - [00:05:50] The key to instill a quality culture - [00:09:12] Risks businesses face without a QMS system - [00:11:55] Overcoming common QMS implementation challenges - [00:16:40] Ensuring quality in every step of the process - [00:21:32] Avoid this mistake during QMS implementation - [00:24:59] Pinpointing the right size QMS for your organization - [0028:51] Tamar asks her quintessential final question Kathy is passionate about using Plain Language writing to increase productivity and reduce errors arising from documentation. She regularly trains companies, startups, and individuals in the benefits of 'write' first time. Kathy helps design and implement user-friendly compliance solutions that increase productivity and overcome the quality challenges in her client's marketplaces. Learn more about Kathy's work at https://www.qualitysystemsnow.com.au/about-us/ Connect with Kathy on LinkedIn at https://www.linkedin.com/in/kathy-walsh-6b74b186/ RESOURCES MENTIONED: - Walsh, K. (2019) Eliminating the Gobbledygook - Secrets to Writing Plain Language Procedures. https://www.amazon.com/Eliminating-Gobbledygook-Secrets-Language-Procedures-ebook/dp/B083DGF35H - KAIZEN™ Principles https://www.kaizen.com/ - Gemba Walk https://www.sixsigmadaily.com/what-is-a-gemba-walk/ - Six Sigma Methodology https://www.sixsigmadaily.com/topics/methodology/ Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Learn more about Tamar's work on https://tamarnelson.com/ Please leave a review and thanks for listening. All good things! Tamar

Hyper-growth – a stage as exciting as it is demanding which all companies and businesses strive to get to. My guest today is an expert and advisor on just that. With a background in engineering, Karen Walker shares her wisdom on some of the most indispensable processes, systems, and capabilities that organizations need to have to not only survive but thrive in hyper-growth. Karen explains that the trials companies face entering hyper-growth are not just limited to the obvious, such as overcoming technical obstacles in a fast-paced environment or constantly having to refine standard operating procedures. Join us as our guest sheds some light on the importance of the intangible yet very impactful issues that also define if a company is to be successful in hyper-growth. We'll discuss sense of purpose, employee engagement, cultivating the right culture, and other human aspects in the enterprise world that organizations can't afford to ignore if their goal is to thrive in hyper-growth – especially during The Great Resignation. - [00:03:33] What is hyper-growth? - [00:06:06] Why companies struggle with hyper-growth - [00:07:51] What skills does hyper-growth require? - [00:10:17] Managing hypergrowth (how to be “directionally correct”) - [00:13:27] Alignment – staying on course in hyper-growth - [00:18:29] How to improve retention during The Great Resignation - [00:22:10] What are the leading organizations doing to ensure retention? - [00:31:15] The importance of culture in organizations - [00:36:23] Tamar asks her quintessential final question “People, in general, will be more productive when they're not just working on time when they're working on outcomes. Nobody gets up in the morning and says, “I'm excited to work eight hours today.” People get up and say, “I'm excited to create X or to provide service Y,” or whatever it is that they're doing.” Karen Walker The COO's Corner, Episode 8 Karen Walker Strategic Advisor and Board Director Karen Walker is an executive coach, consultant, speaker, and author who advises CEOs and senior leaders on thriving in hyper-growth. She has worked with clients including Aetna, AWS, Pfizer, JPMorgan Chase, and BMC Software, as well as Inc. 5000 startups. Karen has a B.S. degree in engineering from Texas A&M University and graduated from the ODHRM program at Columbia University. She is a contributor to Forbes, Fast Company, and Harvard Business Review's Ascend. Learn more about Karen's work at https://karenwalker.us/ Connect with Karen on LinkedIn at https://www.linkedin.com/in/karenwalkerus/ RESOURCES MENTIONED: - No Dumbing Down: A No-Nonsense Guide for CEOs on Organization Growth https://www.amazon.es/No-Dumbing-Down-No-Nonsense-Organization-ebook/dp/B07J17261K - The Wisdom of Teams: Creating the High-Performance Organization https://www.amazon.com/Wisdom-Teams-Creating-High-Performance-Organization/dp/1633691063 - Jon R Katzenbach; Douglas K Smith. “The Discipline of Teams.” Harvard Business Review, Vol. 83 No. 7-8 (JUL. 2005), p162-171 https://hbr.org/1993/03/the-discipline-of-teams-2 Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ Please leave a review and thanks for listening.

Almost everyone has a story to share about a toxic leader – someone who was arrogant, aggressive, or for some reason, just unpleasant to work with. Although some toxic behaviors may be too subtle to identify at first, one thing is certain: stress caused by this leadership approach can take a toll not only on the productivity of organizations, but on the physical and mental wellbeing of the individuals belonging to them as well. In this episode, our guest, Jeffrey Custer, delve deep into this issue: toxic leadership. He will provide insights on how to recognize these behaviors, where they come from, and what to do about them – because, as Jeffrey urges, we can all make a difference in the way we show up. Join us as we cover the following points: - [00:03:50] What is toxicity? - [00:07:21] Underlying reasons for toxic behaviors - [00:11:10] What triggers toxic behaviors? - [00:14:28] How to give feedback effectively (Jeffrey's thumb rule) - [00:22:18] How to set leaders up for success - [00:34:23] What can you do about toxicity in your workplace? - [00:37:45] Lessons and challenges from working remotely - [00:43:06] Behaviors of a high functioning team (the “dream team”) - [00:48:53] Tamar asks her quintessential question “I encourage leaders to not lose hope. Within their division, they can do almost everything that we've been talking about. While they may not be able to change their whole organization, they can make a difference in that group.” Jeffrey Custer The COO's Corner, Episode 7 JEFFREY CUSTER CEO, Director of Content at Level Up Courses Jeffrey Custer is the founder and director at Level Up Courses. His work revolves around helping new and aspiring leaders and setting them up for success. With over 30 years of leadership experience, Jeffrey has a passion for developing high-performing teams, building employee relationships, and eliminating toxicity in the workplace. Learn more about Jeffrey's work at https://mem3.levelupcourses.co/ Connect with Jeffrey on LinkedIn at https://www.linkedin.com/in/jeffcusteratlevelupcourses/ RESOURCES MENTIONED: The 7 Habits of Highly Effective people, by Stephen Covey https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519 Reach out to Tamar at tamar@tamarnelson.com Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ and Subscribe to our YouTube Channel https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw Please leave a review and thanks for listening. All good things! Tamar #TheCOOCorner #Podcast #COO #OperationalResilience #Toxic #Leadership

Whether individually or collectively we can't function efficiently or effectively without it… The BRAIN! In this episode of The #COO's Corner Podcast we will be discussing our greatest asset the

Informal Networks are often described as the organization behind the chart. It's a complex interconnection of persons that have forged ties over the years and is a powerful resource to tap into and yet not enough attention is given to it. * What are informal networks and their role within organizations? * Why are informal networks important? * How can informal networks drive and even accelerate successful change, wellbeing, and a host of other things? In this episode, we will answer these questions and more with Jeppe Hansgaard the CEO of Innovisor. Innovisor works with bold leaders across the world, who want to beat the poor statistics on successful change. I'm sure after this discussion, you will be looking at and treating your Informal Networks very differently. Tune in and find out more… Connect with Jeppe at www.Innovisor.com or LinkedIn at https://www.linkedin.com/in/jeppehansgaard Connect with me on LinkedIn https://www.linkedin.com/in/tamar-nelson and Subscribe to our YouTube Channel https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw Please leave a review and thanks for listening. All good things! Tamar Nelson #TheCOOCorner #Podcast #COO #InformalNetworks #Culture

The hot topic for many is the Great Resignation. Some pay attention to it taking a proactive approach, some have adopted a "Que sera sera" kind of attitude and others may not even have heard of the phenomenon. The fact is that this is real and can affect the survival of a business. ✔️How do we tackle it? ✔️Whose responsibility is it anyway? ✔️What does culture have to do with the Great Resignation? In today's episode, we will answer these questions and more with Craig Foreman Craig is a Lead People Scientist with Culture Amp where he both supports organizations to build effective people and culture strategies along with building the world's largest community of people who believe a better world of work is possible. At the core of his work is a mission to help the world work better by improving the places we work. Connect with Craig at www.CultureAmp.com or LinkedIn at linkedin.com/in/culturecraig Connect with me on LinkedIn https://www.linkedin.com/in/tamar-nelson Subscribe to our YouTube Channel https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw Please leave a review and thanks for listening. All good things! Tamar

Welcome to episode three of the COO's Corner Podcast. We will be discussing the topic, "Optimizing talent for Operational Success". COOs play a very important role within organizations. I believe that operations is the heart of the organization. I also believe that people are at the core. Both (heart and core) work together to create the best outcomes within the organization. However, talent optimization is a real sore point in many organizations today, and many wonder...How can this be achieved?, and What strategies can they employ? In this episode, we're going to unpack the topic with Sarah Koenig. Sarah Koenig is a performance expert bringing 20 plus years of experience in building systems and executions that drive performance and growth. And she wears many hats and is the founder of Optimize Advisory where she serves as a remote or fractional CTO to small and medium-sized organizations.

Welcome back! In this episode, we continue the discussion with John Knotts as we unpack further the role of the COO as well as how to tell when you need to have a COO on your team. John continues to share his experiences as we also speak on the matter of strategy and building operational resilience. John is a fractional COO, author, Personal and professional business coach, and consultant with over 25 years of experience in multiple industries.

COOs play a very important role within organizations. What exactly do they do? How does their role differ from the CEO? What are COOs struggling with today? In this episode, we unpack these and more with John Knotts. John is a fractional COO, author, Personal and professional business coach, and consultant with over 25 years of experience in multiple industries.

The world requires you to transform. How can we make this possible? How do we make it stick? In this episode, we are going to break it down for you with business transformation expert, Angie Tuglus.

A COO's role is one of the most critical roles in organizations today. Find out more about this podcast specifically designed with COOs in mind to help them strive in these uncertain times.