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Are you overwhelmed by nonstop chaos, endless stakeholder demands, or the fear you'll break while scaling up? This episode delivers urgent answers for every COO, integrator, and senior ops leader pushing to get their head above water.Cameron Herold sits down with Kelly Knight, President and Integrator of EOS Worldwide, for a rare, candid look at the systems and mindset that power explosive growth and keep organizations aligned when everything feels impossible. Kelly lifts the curtain on EOS's real role in revolutionizing the “second in command” function, gives you her hard-won playbook for winning over visionaries, and exposes how elite integrators preserve culture, even through private equity takeovers and seismic business model shifts.Stop guessing and start winning. Listen now to avoid burnout, grab proven EOS secrets, and finally align your team before something breaks. These insights are exclusive, actionable, and you won't hear them anywhere else.Timestamped Highlights[00:00] – Chaos or clarity? How EOS aligns human energy when everything's changing[00:02:41] – Why most “second in command” titles are missing the mark (and where EOS fits in)[00:03:27] – The system for managing human energy that built a raving fandom[00:07:14] – Inside the “VI Duo”—the secret sauce that powers badass leadership teams[00:10:11] – One killer meeting rhythm that keeps visionaries and integrators in lockstep[00:13:02] – From outsider to integrator: Kelly's surprising first 90 days and the mistake even top COOs make[00:17:03] – Private equity chaos? How Kelly realigned 27 stakeholder groups and survived[00:27:01] – Navigating massive change: Candid truths about communication, relationships, and earning trust[00:29:44] – Why EOS failed at software and the power of doubling down on your “hedgehog”About the GuestKelly Knight is the President & Integrator of EOS Worldwide, the pioneering force behind Entrepreneurial Operating System®. Known for her expertise in scaling operations, leadership development, and stakeholder alignment, Kelly has guided EOS through private equity acquisition and global expansion. She regularly mentors visionary-operator duos around the world, helping them navigate change and build lasting company culture.
The chief operating officer of Merrill's Jones Zafari Group describes the core qualities required to excel in the role and what COOs must do to thrive in the future. Host: Greg Bartalos. Learn more about your ad choices. Visit megaphone.fm/adchoices
Preacher: Dorothy Jason, Director of World Harvest Foundation, Khon Kaen, Thailand Date: 22 February 2026 (10.45am)
Ever wonder why some COOs scale businesses to legendary heights while others get swallowed by chaos and politics? If you're craving clarity, confidence, and uncommon edge in your second-in-command role, this Fan Favorite episode is your wake-up call. Cameron Herold sits down with Matt MacInnis, COO of Rippling and co-founder of Inkling, for a raw, actionable conversation about the real challenges behind hyper-growth, hiring, trust, and culture. They dig into what makes the COO role so “special,” how to build a game-changing flywheel, and why patience, precision, and authenticity are the ultimate power moves.The pain of “going it alone” is real. Tune in to learn how to avoid disaster, dodge politics, and harness proven tactics you won't find in any business book. Don't wait until burnout bites. Listen now for fiercely exclusive COO insights, bold truths, and systems that will let you scale smarter, not harder.Timestamped Highlights[00:02:22] – The hidden pain in HR, IT, and how Rippling breaks the “original sin” of bad data[00:05:55] – Why Matt almost walked away—then got schooled by Parker's contrarian “rocket ship” logic[00:08:30] – The untold power of preexisting trust between CEO and COO—and what happens if you hire without it[00:12:49] – Topgrading secrets: Why most executive hiring fails and how to get it right (even when everyone says they're an “A player”)[00:15:44] – Copilot dynamics: How Matt and Parker run the company with surprisingly little contact (and why it works)[00:19:18] – Should you debate the CEO in front of the team? The cathartic, risky art of public disagreement[00:23:13] – Inside Rippling's flywheel advantage—what Salesforce, Facebook, and Brex did differently and why you can too[00:31:04] – Killing bureaucracy and politics: The simple rule for hiring and process that most leaders ignore[00:39:29] – The brutal, proven formula for layoffs: What Sequoia teaches (and how to survive the “survivor's guilt”)About the GuestMatt MacInnis is the Chief Operating Officer of Rippling, a revolutionary all-in-one HR and IT platform transforming how businesses scale and manage people. Matt was also the co-founder and CEO of Inkling, a mobile learning platform that raised over $100M before its acquisition. With deep roots at Apple and a Harvard engineering degree, Matt blends big-company brilliance with entrepreneurial firepower. He's known for breaking boring business norms and igniting hyper-growth, all while refusing to tolerate politics, inefficiency, or shallow executive hiring.
This episode is a must-listen for COOs, Agile Coaches, and Business Leaders who want to bridge the gap between "technical agility" and "business agility."When startups grow, they often bring in "responsible adults" who implement traditional playbooks in Finance, HR, and Legal. While well-intentioned, these silos often create a "factory mindset" that undermines the very agility that made the company successful.In this episode, Dave West is joined by Tyson Bertmaring, VP Partnership Success at Dyno Therapeutics and Yuval Yeret, Professional Scrum Trainer, to discuss how Dyno Therapeutics is taking a different path. By applying the Agile Product Operating Model (APOM) to General & Administrative (G&A) functions, Dyno is treating its organizational capabilities as a product to be engineered, not a hierarchy to be managed.What you'll learn:The Stewardship Mindset: Moving from local optimization (like chasing $10k in interest income) to systemic value (ensuring vendor reliability).The "Two Jobs" Challenge: Balancing "running the business" with "building a better system."G&A as a Service: Identifying essential services—like talent acquisition and contracting—and developing them into exceptional "internal products."More!Subscribe to the Professional Scrum Unlocked Substack for more insights on this episode and others!
Preacher: Revd Fu Wei Kai, Priest of Church of Our Saviour Date: 15 February 2026 (8.30am)
The Defense Department is bringing in industry experts to help overhaul its acquisition process. Defense Secretary Pete Hegseth said the new Business Operators for National Defense program, or BOND, has already engaged over 100 industry experts, including dozens of former CEOs, COOs and CIOs already advising senior Pentagon officials. “BOND embeds elite private sector patriots, leaders with decades of experience at world class companies such as Apple, Ford, Microsoft and Tesla, directly into our acquisition process," Hegseth said. "Think of the best of the best leaders of our best private sector companies coming and joining the War Department.”See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feeling the pressure to scale but terrified of losing your best people, or watching team morale dissolve as your business grows?This episode, guest host Sivana Brewer gets real with Isaac Tobelen, current CMO at Springs Rejuvenation and seasoned COO, on the inside challenges of recruiting, retaining, and motivating talent in rapid-growth settings. Isaac shares proven systems for hiring culture-aligned operators, the brutal mistakes that cost him top performers, and how “Innovation Day” became a surprising game-changer for agency culture.If you want actionable tactics to build a resilient team and avoid silent exits, listen now, not later. Your next big hire, retention strategy, or culture upgrade may hinge on these lessons. Tune in for exclusive, hard-won insights that most COOs only learn the hard way.Timestamped Highlights[00:00] – The “quiet risk” that nearly cratered Isaac's agency and why losing one key player can trigger a domino effect[03:08] – Rewiring direct response marketing for an unexpected industry and scaling it to $1.2M/month[08:59] – Why competitors keep stealing Isaac's ads, but can't touch his team's execution[11:08] – The secret overlap of visionary CEO and practical COO—why it worked for Isaac and Ashton[13:49] – How teaching people “how to think” crushed micromanagement and burnout[15:02] – The counterintuitive hiring process that filters for real values (not just resume skills)[24:29] – Unconventional interview tactics, homework, and the non-negotiables that reveal true fit[32:00] – “Innovation Day” revealed – How letting teams fail forward built trust and inspired breakthrough creativity[38:11] – Isaac's 2 biggest mistakes: concentrated risk and a disastrous acquisition—what he'd do differently[52:44] – Is AI really changing everything? Isaac's blunt take on what's hype, what actually matters, and why talent must upskill nowAbout the GuestIsaac Tobelen is the Chief Marketing Officer at Springs Rejuvenation, a leader in stem cell and exosome therapy. Previously, he was COO at Hemon Media, where he scaled the agency to $500K/month in 18 months, managed $36M+ ad budgets, and built high-performing teams from scratch. Isaac is known for his systems thinking, rapid operational scale, and real-world people development.
For every bold AI vision from a CEO, there's a COO thinking: “That's not happening on your timeline.” Zero100's new survey reveals the scale of the disconnect: 83% of COOs see a significant gap between what's being promised and what's operationally feasible. But COOs aren't skeptics – they're realists who know what execution actually takes. Chief Research Officer Kevin O'Marah and VP, Research & Advisory Services Lauren Acoba reveal how top COOs are bridging the gap: targeting specific workflows, building on existing tech stacks, and playing the long game while delivering near-term wins. Inside the data: What 100 COOs told us about AI (01:45)Closing the loop and creating value beyond the sale (05:32)Why COOs want to move from execution to strategy (and why CEOs should be relieved) (09:16)Stop! Don't rip out your tech stack: Why layering AI is the smarter play (14:31)The Goldilocks approach to placing successful AI bets (17:50)The COO decade and why ops leaders are built for what's next (21:11)
In this episode of Accounting Voices, we continue our Reflections 2025 series with a different kind of question:What moment actually changed how leaders think about the accounting profession?Across 48 conversations, a clear pattern emerged.2025 became the year the profession was forced to look in the mirror — and many leaders didn't like what they saw.This episode explores the assumptions that quietly collapsed:The idea that technical excellence alone is enough to surviveThe belief that only accountants can run accounting firmsThe illusion that private equity is a guaranteed exitThe comfort of reactive advisory instead of proactive leadershipAnd the dangerous gap between AI experimentation and governanceFrom the Deloitte Australia AI scandal, to the rise of non-accountant COOs, to push-button data migrations eliminating long-accepted friction, this conversation maps the strategic fault lines now defining the profession.You'll hear insights from leaders including:Alice Grey Harrison on the irony of firms failing to give themselves strategic adviceSagar Ahuja on the quiet death of partner consensusBecky Livingston on governance failures masquerading as AI failuresTrow Trowbridge on the cost of being reactiveIra Rosenbloom on the myths surrounding private equityBen Taylor on why long-held technology assumptions finally brokeAt its core, this episode asks a confronting question:If your firm were your own client, would you still be hired?2025 wasn't about better tools.It was about better thinking.And once the mirror is held up, you can't unsee what's reflected.You can watch this on YouTube here: https://youtu.be/3NKN3q3dfsYCome and join our Accounting Voices Collective on Linkedin to find out more about our shows and virtual networking events: https://www.linkedin.com/company/accounting-voices◣━━━━━━━━━━━━━━━━━━━━◢The Accounting Voices Podcast serves accounting firm leaders, managers and partners looking to build their executive presence, influence and credibility both internally and externally. Host Rob Brown delivers insights to help professionals strengthen their personal brand, stay informed about industry changes and navigate disruptive forces affecting accounting business models and trends. Check out the show on your preferred podcast app or platform, or go to the Accounting Voices YouTube channel for all of the episodes in video format. https://www.youtube.com/@accountingvoicesRob works with consultants/experts in the accounting space via personal interviews to create video snippets and thought leadership pieces. If you have success stories, valued expertise or a brand that needs amplifying, but lack the time to create thought leadership or video content, chat with Rob on LinkedIn: https://www.linkedin.com/in/therobbrownIf you'd like to sponsor the show and elevate your brand with our audience, reach out to show host Rob Brown on LinkedIn and his team will reach...
Preacher: Rev Christopher Ho - Vicar of Church of Our Saviour Date: 8 February 2026, 8.30am Service
Open Tech Talks : Technology worth Talking| Blogging |Lifestyle
Welcome to Open Tech Talks. Quick note before we start, thank you. The messages, the feedback, the "keep this practical" reminders… they've been incredibly helpful. Open Tech Talks has always been a weekly sandbox for technology insights, experimentation, and inspiration—with one objective: learn, test, and share what's real. Now, a personal moment from this week. A few days ago, I sat with a business owner who said something that stuck with me: "AI is everywhere… but I don't know where to start without breaking my business." And that's the truth for most companies, especially small businesses. Because "start with AI" sounds simple… until it touches real operations: leads that go cold, follow-ups that don't happen, teams that feel overwhelmed, tools that multiply, processes that nobody can explain clearly. Most AI projects don't fail because the model is weak. They fail because the process is unclear, the team is overloaded, and the strategy is missing. Let's begin. Episode # 182 Today's Guest: Mindaugas (Min) Maciulis, Founder & CEO of Strategic AI Advisors He works with CEOs, COOs, and operating partners in the $20M–$250M range who are ready to go beyond pilots and turn AI into real EBITDA growth. His proven 90-day sprint framework, AImpact OS, delivers measurable lifts across productivity, customer service, and sales. Website: Strategic Advisors What Listeners Will Learn: Identify the best "starting point" for AI using business pain, not hype Understand why AI pilots fail mostly due to adoption (not technology) Learn a practical approach to simplify workflows before adding automation See how SMBs can move faster than enterprises in the AI era Understand the difference between augmentation and transformation with AI Learn how to avoid tool overload and focus on measurable outcomes Resources: Strategic Advisors
Are you tired of chaotic operations, burned-out teams, and the relentless pressure to execute big visions without breaking yourself in the process? In this can't-miss fan favorite episode, Cameron Herold goes deep with Griff Long, former COO of Orangetheory Fitness, a leader who's transformed personal growth and business results at some of America's top brands. If you're a second-in-command, exhausted by firefighting and silo wars, this conversation will shake up your playbook. Griff shares battle-tested leadership secrets, why people (not processes) matter most, and how data-driven innovation is gripping the fitness world.Skip another mediocre “growth” podcast. Listen now to avoid the #1 pain point for COOs: stagnant teams, missed opportunities, and burnout. This is your backstage pass to proven strategies and exclusive insights you won't get anywhere else.Timestamped Highlights[00:00] – Why this episode is a fan-favorite (and why you need it now)[00:28] – Griff's devastating rookie mistake and how it reshaped his approach[01:24] – The “double threat” that got Griff hired at Orangetheory[03:09] – The surprising science and secrets behind Orangetheory's addictively sticky workouts[09:33] – Griff's golden thread technique for obliterating silos and boosting buy-in[13:00] – Why running corporate-owned studios is Orangetheory's secret weapon[16:02] – How Griff rebuilt the org chart and what every COO should copy[19:20] – Laser focus vs. death by a thousand cuts: How to avoid competitive distraction[25:19] – Griff's top-three leadership lessons (and the #1 thing he'd tell his 22-year-old self)[34:08] – The red/yellow/green “traffic light” playbook for direct reports and leadership developmentAbout the GuestGriff Long is the former COO of Orangetheory Fitness, blending 25+ years of hands-on leadership with a passion for measurable growth and elite team culture. Known for scaling fitness giants like PureBar and SoulCycle, Griff has rebuilt teams, crushed operational bottlenecks, and championed transformations using data and heart. He's a US Triathlon Coach, a Six Sigma Green Belt, and a master at developing people before processes—essential context for any COO facing existential growth pains.
How do you lead when your team is waiting, and your silence is doing damage? In this episode of the Don't Waste the Chaos Podcast, Kerri M. Roberts unpacks why indecision is a decision, how stalled leadership quietly erodes trust, and why leadership infrastructure depends on clear boundaries, accountable authority, and timely action. This is for founders, CEOs, COOs, and executive leaders navigating people complexity and organizational transformation who need sharper executive decision support - not more meetings, more consensus-seeking, or more delay.You'll learn what decision avoidance signals to your team, how culture “fills the vacuum” when leaders won't hold the line, and what it looks like to choose decisiveness anchored in integrity, even when the decision isn't fully baked.Key TakeawaysIndecision is not neutral—it's a signal. Your delay communicates “I'm unwilling to use my authority here,” and people adjust their trust accordingly.Trust, authority, and boundaries operate as a triangle. Boundaries require decisions, authority requires clarity, and trust forms when people believe you'll act.Consensus can become a hiding place. When everything requires buy-in from everyone, progress stalls and “patience” becomes the only rewarded behavior.Culture fills the vacuum when leaders won't confront reality. Avoided conflict turns into tolerated poor behavior, optional accountability, and quiet resentment.Decisiveness anchored in integrity matters more than perfection. Leaders don't need certainty—they need courage, clarity, and follow-through.ResourcesEmployer Responsibility Checklist (Free Resource):A practical clarity tool to help leaders understand where accountability truly sits, what employers are responsible for, and where “I didn't know” stops working. saltnightadvisors.com/employerresponsibilitychecklist Bark Phone (Parental Tech Boundaries):Referenced in this episode as an example of consistent boundaries and protective authority in parenting. Bark helps parents monitor and manage online activity without handing kids unrestricted access.
AI is moving fast in professional services firms. And while most conversations focus on efficiency gains and new tools, the harder questions are around risk – ownership, liability, and what happens when AI use goes wrong.In this episode of The Handbook, Harv Nagra is joined by Sharon Toerek, a leading expert on IP and legal risk in the creative and consulting space, to unpack what AI really changes for operations leaders – and what needs to be in place to protect your businessHere's what they dive into:
Preacher: Revd Dr Jeremy-Joe Tan, Faculty of Trinity Theological Colleage; Associate Warden of St Peter's Hall. Date: 1 February 2026
While Davos headlines focused on Trump and tariffs, Zero100's CEO Olly Sloboda and Chief Research Officer Kevin O'Marah came back with a different perspective. Fresh from four days of meetings with CEOs, COOs and heads of supply chain, they debrief on what they heard on the ground: why leaders are surprisingly optimistic in a time of turbulence, how the AI conversation has evolved from pilots to full workflow redesigns, and why cybersecurity emerged as a top threat to business continuity – even above geopolitical uncertainty. Welcome to Davos: The vibe on the ground (01:02) What supply chain leaders were actually focused on (02:56) Why leaders are surprisingly optimistic despite uncertainty (04:58) From AI pilots to redesigning workflows for an agentic world (08:54) Cybersecurity: The uncomfortable truth COOs see (12:22) What now? Practical moves for operators (15:57) Final thoughts: Why human connection still matters (18:41)
Are you tired of feeling trapped in the chaos of scaling, with too many projects and not enough clarity on what actually drives growth? In this episode, host Cameron Herold sits down with Josh Post, COO of Cabochon Group and longtime COO Alliance member, for an emotionally raw, practical conversation about breaking out of operational overwhelm.Josh reveals how he went from reluctant family business leader to proven integrator, leading turnarounds, managing conflict, and creating systems real teams can actually use. From delegating all the right things to mastering financial fluency, you'll get the strategies and truth bombs most COOs wish they had known at the start.If you're hungry to escape burnout and unlock your next level as a second-in-command, listen now to avoid the expensive mistakes nearly everyone makes while scaling. This episode delivers unfiltered wisdom you won't find anywhere else, and the urgency to take action before chaos catches up with you.Timestamped Highlights[00:00] – Why most owners don't know how their business really makes money (and what to do about it)[03:25] – The journey from accidental entrepreneur to turning around failing operations[06:00] – Exclusive lessons learned surviving and thriving inside – a family business[10:19] – How Josh navigated a tense partner buyout and instantly simplified everything[13:46] – Choosing the right leadership roles: birth order, strengths, and painful missteps[16:09] – The only books and frameworks that actually moved the needle (and why “just-in-time learning” beats old-school reading habits)[20:22] – From swinging hammers to overseeing finance – demystifying numbers when you're not a CPA[26:42] – Weekly pulse meetings, candid conflict, and the real CEO-COO dance[29:04] – How fractional COO work revealed the true bottlenecks in small business growth[33:13] – The most costly mistake COOs make (and how Josh trains owners to finally be “all in”)About the GuestJosh Post is an industry-recognized Business Turnaround Expert and Fractional Chief Operating Officer who specializes in business recovery, optimization, and rapid growth. Between his position as a COO with The Cabochon Group of Companies and his work as an Independent Expert, he manages a diverse portfolio of over $57 Million spanning several industries.From streamlining operations and accounting to marketing and even acquisition, The Cabochon Group of Companies is the ultimate business support hub where businesses can access a unified strategy from a single source of seasoned professionals that provide a comprehensive, integrated experience.As a Fractional COO and Business Advisor Josh leverages his expertise to provide businesses with targeted, one-on-one guidance on the critical challenges threatening operations. Through resources like his signature business assessment, the Business MRI, he's able to hone in on the root issues, tailoring strategies that work.He credits the COO Alliance for helping him to overcome imposter syndrome, teaching him how to harness his strengths as a Galvanizer and Enabler to drive execution and momentum at scale.
Building a premium home services brand goes far beyond offering great marketing or competitive prices; it's about vision, culture, and empowering your team. In this inspiring episode of The Better Than Rich Show, host Mike Abramowitz welcomes legendary business leader and author Cameron Harold (“Vivid Vision”, “Double Double”, “The Second in Command”) for an actionable deep dive into scaling service companies, building lasting culture, and creating real leverage as an owner. Cameron shares the mindsets and mechanics behind transforming 1-800-GOT-JUNK? from $2 million to over $100 million in six years—explaining five foundational levers every growth-minded business owner should master. The conversation covers vivid visioning, strategic price increases, “cult-like” cultures that attract top talent, free PR, operational delegation, and how leaders truly scale by investing in their people. Timestamps: [00:00] Intro: Mike welcomes Cameron and sets the stage [00:31] Dream 100 goals, mastermind connections, and Cameron's business journey [09:30] How to make vision part of weekly and quarterly business rhythms [10:39] Why customers care about your growth mission [18:28] Selling to the true decision maker (female buyers) [19:41] Adopting tech early: online booking and increasing direct web sales [22:05] Reducing cost, increasing profits, and meeting modern buyer expectations [23:21] Leveraging PR: Press pitch angles and media momentum [28:30] Sharing wins for lasting impact—Cameron's “Digital Trifecta” method [30:15] The five timeless growth levers for any leader [33:42] Investing in your leaders: training, check-ins, and ongoing development [36:38] Operational skill-testing and real-world coaching for managers [39:08] The case for delegation and avoiding bottlenecks [41:21] Moving from tactician to business builder: mindset and peer learning [43:31] When to hire executive assistants, operations leadership, and COOs [45:14] Structuring your team for growth: revenue, then back-end support [46:12] Sales/marketing launch tactics: branding, visibility, and referral programs [48:31] Optimizing the sales funnel and identifying biggest leverage points [50:35] The importance of visibility on business metrics [51:15] “Better Than Rich”—Cameron shares his life philosophy [52:30] Contact info for Cameron and learning more about COO Alliance [54:00] Mike's final gratitude and Cameron's closing thoughts Key Quotes Vision without execution is hallucination. If you don't have an executive assistant, you are one. The path of least resistance is to delegate and grow your people. Employees will listen to an outside expert more than they'll listen to you. You'll always run a small business if you keep saying, I'm the only one who can do this. Key Takeaways ● Clarity of vision powers growth — Crafting a detailed “Vivid Vision” rallies teams and unlocks strategic direction. ● Charge like a premium brand — Raising your prices and positioning as the top tier creates margin for excellence and talent. ● Build a culture people want to join — Treat culture as a magnet for employees and customers, not just an internal perk. ● Free PR is your untapped megaphone — Pitching unique, repeatable story angles gets you noticed without a massive budget. ● Invest in your leaders to multiply results — Scaling happens when you consistently develop your managers and delegate with intention. Links Mentioned ● Cameron Herold Website: https://cameronherold.com/ ● COOALLIANCE Podcast: https://cooalliance.com/podcasts/ ● Cameron Herold's Books: https://www.amazon.com/stores/author/B00845CG2S/allbooks?ingress=0&visitId=ae58d421-3a31-4aa9-8c31-47281e3ee829&store_ref=ap_rdr&ref_=ap_rdr&ccs_id=9c67f461-05f2-4cbf-8974-49aa3571fad1 ● Better Than Rich BTR
Heather Cristenbury, executive director of the Coos History Museum, discusses the many artifacts and images that help preserve and tell the history of the southern Oregon coast.
Join Evan Burkosky, CEO and Co-founder of Kimaru.ai, for a masterclass on the future of enterprise resilience. In an era of constant global volatility, traditional supply chain planning is breaking down. Evan explains how Kimaru.ai is moving beyond simple prediction to Decision Intelligence using patented Causal Engines and Decision Digital Twins. Learn how World Models and accountable AI are allowing enterprise leaders to automate high-stakes decisions in manufacturing, logistics, and procurement to drive massive efficiency and savings.
In this episode, I introduce 2026: The Year of Experiential Hospitality and why it's time to stop treating customer experience and hospitality as separate conversations. Customer experience is the strategy. Hospitality is how that strategy shows up in real moments, on the front line, every day. Experiential hospitality is about intentionally creating moments where people feel welcomed and understood, and using those moments to build trust, loyalty, and differentiation. In this episode, we cover: Why experience is the clear differentiator in a commoditized marketplace How hospitality becomes the front-line expression of customer experience What hospitality-rich organizations do differently, and what every industry can learn from them How tiered service levels (value through luxury) create clarity and intentional premiumization The role of leaders and frontline teams as the true multipliers of experience Where technology and AI enable experience, and why humans must stay in the loop This episode sets the foundation for how experience, hospitality, people, leadership, and technology come together in 2026, with hospitality leading the way. Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth) in 2026. If you are ready to start 2026 with clarity, confidence, and momentum, this episode is your launch point. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources:
What if the most valuable currency in your career isn't money, but authentic relationships nobody can take away?In this urgent episode, guest host Sivana Brewer digs deep with John Rubino, COO and founder of JID Investments and a US naval aviator turned business leader. Together, they unravel how military discipline, open-book honesty, and relentless connection-building are the forgotten keys to thriving in today's high-stakes market.Discover the proven systems, mindset shifts, and emotional skills John uses to lead through market chaos, burnout, and uncertainty. If you're tired of surface-level business advice and want the real trade secrets to scaling impact and resilience, you need this now.Listen or risk missing out on the exclusive moves that successful second-in-commands use to win, when everyone else is underwater.Timestamped Highlights[00:00] – Transitioning from Navy pilot to COO: war stories behind real discipline[02:05] – How John's military roots shaped his leadership style and investor trust[04:40] – The wild pivot: launching a business before leaving active duty[07:07] – Top Gun moments, family legacies, and the dream of commanding multi-million dollar assets[10:53] – Secret systems for managing 18+ deals and 200+ investors without chaos[14:02] – Navigating COVID uncertainty—how top COOs adapt and overcome[17:02] – The hidden ROI of real relationships and why most companies are doing it wrong[29:44] – Masterminds and tribe thinking: the best advice John gives his own kids[34:02] – John's high-impact daily process for balancing work, team, and personal lifeAbout the GuestJohn Rubino is the COO, founder, and co-managing partner of JID Investments, where he's raised over $45M and delivered returns across dozens of real estate projects for 200+ investors. With more than 20 years as a U.S. naval aviator followed by a decade in private equity, John is renowned for his disciplined, relationship-first approach to investing and leadership. He also coaches real estate and financial professionals in strategic wealth-building at KW United Wealth.
Joined by Heidi (Unfiltered Rise) to discuss psychosis, control, and obedience in the context of war, spies, and suspicion. We delve into war crimes against civilians, military, prisoners, and the occupation of territories and races. From elements of manipulation, fear, governance, dissolution of rights, and monetary gain, this one has it all. Follow Heidi at www.unfilteredrisepodcast.com IG @unfilteredrise_podcast X @UnfilteredRise On Patreon and Spotify #war #warcrimes #control #manipulation #death #finances #poison #treason #spies #espionage #drugs #tavistock #colorrevolution
Podcast: The Weekly Wealth Podcast Host: David Chudyk, CFP® Guest: Mike Draper, Partner at CFO SystemsIf you're a business owner generating $2 million to $15+ million in annual revenue, one of your biggest risks may not be sales, competition, or employees — it may be your financial blind spot.In this episode of The Weekly Wealth Podcast, David Chudyk sits down with Mike Draper, Partner at CFO Systems, to explain how a fractional CFO helps business owners improve cash flow, make better strategic decisions, and prepare their company for long-term growth or a future sale.
Episode Overview In this Power Hour episode, John Kitchens is joined by Joel Perso for a deep dive into one of the most overlooked growth constraints in real estate businesses: operational chaos. As agents and teams ramp up lead flow, listings, and transactions, most don't realize they're unintentionally building a treadmill instead of a scalable business. John and Joel kick off a multi-week Power Hour series focused on helping agents and team leaders move from production overload to operational clarity—without losing momentum. This episode zeroes in on the single most common operational question agents ask once growth kicks in: Who should I hire first—and why? From admins to operations managers, integrators, and COOs, John and Joel break down each role, when you actually need it, and the costly mistakes teams make when they hire out of order. If your business feels busy but fragile, this conversation will help you close the "back door," protect your pipeline, and start building a business that lasts. Key Topics Covered Conquering Operational Chaos Why growth without operations creates burnout, bottlenecks, and missed opportunities The difference between building a business vs. building a treadmill How operational clarity protects momentum as deal flow increases The Right Hire, in the Right Order Why most teams hire too much responsibility into one role The difference between an admin, operations manager, integrator, and COO How to identify what stage your business is actually in The Admin Role (Where Most Teams Should Start) What an admin should and should not be responsible for Why admins follow processes—not create them Common mistakes that cause admin hires to fail Virtual vs. in-office admin considerations Operations Managers & Scaling Support When an admin is ready to grow into an operations manager role How operations managers turn chaos into order Why this role helps leaders finally "breathe again" Head of Operations vs. Integrator vs. COO Why titles matter—and how they can backfire if misused The danger of inflated titles in small teams Why "Head of Operations" often creates clarity without compensation confusion The real definition of an EOS Integrator—and why most teams aren't ready for one COO Reality Check Why the COO role is defined by the CEO's strengths and weaknesses The 7 types of COOs and which ones show up most in real estate How to decide if you truly need a COO—or just better execution Compensation & Personality Fit Why operations team members value stability over incentives Why bonuses don't motivate ops roles the way they motivate agents Disc profile considerations for operational leadership The importance of tenacity and execution over ideas Resources & Mentions Honey Badger Nation – Community and leadership resources EOS / Traction / Rocket Fuel – Referenced frameworks (with important clarifications) CoachKitchens.ai – AI-powered coaching tool for real estate leaders Joel Perso – The Growth Centric Fractional COO services for 7-figure real estate teams Contact: joel@thegrowthcentric.com Final Takeaway More leads don't fix broken operations—they expose them. If you want to scale without chaos, burnout, or constant firefighting, you must hire intentionally, in order, and with clarity. This episode lays the groundwork for building an operational foundation that supports growth instead of suffocating it. "If you don't counterbalance growth with operations, you're not building a business—you're building a treadmill." - John Kitchens Connect with Us: Instagram: @johnkitchenscoach LinkedIn: @johnkitchenscoach Facebook: @johnkitchenscoach If you enjoyed this episode, be sure to subscribe and leave a review. Stay tuned for more insights and strategies from the top minds. See you next time!
Joined by Heidi (Unfiltered Rise) to discuss apocalyptic, ritualistic, prophecy-driven, satanic, and obscure cult killings. We dig into abuse, sadism, fanaticism, and control. How are people easily persuaded to join a cult, and how hard is it to leave? Follow Heidi at www.unfilteredrisepodcast.com IG @unfilteredrise_podcast X @UnfilteredRise On Patreon and Spotify #cult #cultkillings #control #abuse #sadism #prophecydriven #satanic #obscure #manipulation
Are you secretly wondering if your team has what it really takes to scale across borders, cultures, and chaos?In this episode, Jim Lutzweiler sits down with Jim Lutzweiler, Global COO at ForAfrika, to pull back the curtain on what actually makes world-class teams tick. From the dirt floors of Ghana to the boardrooms of Fortune 500s, Jim's been the fixer for mission-driven giants—solving people, culture, and growth puzzles in over 100 countries.If you're tired of surface-level leadership advice and ready to learn the real, gritty skills for building resilient teams, breaking silos, and driving impact under fire, this conversation is your competitive edge. Listen now to dodge the pain and political landmines of hiring wrong, failing succession plans, or losing visibility on what actually matters.This episode delivers battle-tested wisdom for COOs who want to thrive. Miss it, and you'll be left behind. Only here will you find these raw, proven insights. Don't skip this one.Timestamped Highlights[00:00] – The no-surprises rule that keeps leadership out of the headlines (and how silence wrecks your team's brand)[02:10] – From Peace Corps mud huts to C-suite: why relentless curiosity built Jim's game-changing career trajectory[05:33] – Why hiring for passion isn't enough—developing the DNA for unstoppable teams across 8 countries[12:17] – When a single email kills your funding: navigating shock, recovery, and reinvention under global donor cuts[16:48] – The “BMW engine” mentality that rewired how Jim builds high-output teams[20:07] – How to spot (and fix) hidden silos—and why most leaders get blindsided[34:10] – In-person secrets: the critical moves that build (or break) trust when screens won't cut it[51:31] – Working with visionaries: telling your CEO the hard truth and loving your “number two” seatAbout the GuestJim Lutzweiler is the Chief Operating Officer at ForAfrika, an NGO transforming lives by unlocking Africa's resources to help its people thrive. With over 25 years of experience in international development, including work across 100 countries for governments, NGOs, and Fortune 500 companies, Jim is recognized for building resilient teams, leading successful change initiatives, and managing complex projects at scale.
What if the most important people in a company are the ones no one talks about? They're the builders behind the scenes. The operators who organize chaos, fix what's broken, and quietly turn vision into reality. Scaling isn't glamorous — but it's essential. In this episode, we explore what it really takes to grow companies fast and smart, and how AI is accelerating the shift toward adaptable, cross-functional leadership. Casey Woo is a public market investor turned high-growth technology COO and CFO with more than two decades of experience helping companies scale. He's served as a six-time CFO and two-time COO across software, hardware, marketplaces, and eCommerce. He's also the founder and CEO of The Operators Guild, a global community of over 1,000 top operators, as well as FOG Ventures and Guild Talent — all built to support the people who actually make companies run. In this conversation, Casey breaks down what it means to be a "scaler," how AI is reshaping the value of specialization, and why operators are the backbone of every high-growth company. From Investor to Operator Casey shares his journey from Wall Street to Silicon Valley and why leaving a prestigious investing career was both terrifying and freeing. The money and status were there, but fulfillment wasn't. That realization pulled him into early-stage tech, where he discovered his true passion: building companies from the inside out. As an operator, Casey learned that scaling isn't about titles — it's about solving problems. Finance, operations, strategy, leadership — whatever the company needs, the role stays the same. That mindset eventually led to the creation of The Operators Guild, which began as a small breakfast group for overlooked CFOs and COOs and grew organically into a global community. Why AI Rewards the Elite Generalist Casey offers a practical take on AI — not as a threat, but as leverage for the right leaders. As AI replaces narrow, repetitive specialist tasks, the advantage shifts to people who can think horizontally, connect ideas, and move across functions with ease. Early-stage founders and operators are uniquely positioned to thrive in this environment, using AI as a team of "semi-specialists" to move faster and build smarter. Rather than abandoning your strengths, Casey encourages leaning into them — and using AI to amplify what you already do best. This is the rise of the modern business artist. Enjoy this episode with Casey Woo… Soundbytes 13:42-13:55 "Scalers are highly creative. They are generally impatient. They love the intellectual stimulation of organizing chaos, solving problems. So they run towards problems." 19:26 – 19:44 "AI literally is intelligence, right? Artificial intelligence. Right. So it's starting to be like a human and specifically, the easiest thing for it to start is anything specialized. Because anything specialized is homogenous." Quotes "Scaling is actually very nuanced. It's not just, 'Oh, finance needs a CFO.' No — you don't need a CFO at Series A." "Scalers are highly creative. They are generally impatient." "AI is moving the world away from hardcore specialists." "I could go to a corporate job, but my soul would die." Links mentioned in this episode From Our Guest Website: https://operators-guild.com/ FOG Ventures: https://fog.ventures/ Connect with Casey Woo on LinkedIn: https://www.linkedin.com/in/caseywoo Connect with brandiD Find out how top leaders are increasing their authority, impact, and income online. Listen to our private podcast, The Professional Presence Podcast: https://thebrandid.com/professional-presence-podcast Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/
Ever feel overwhelmed by the impossible task of scaling a team without losing your soul or your culture? You're not alone… or powerless.In this episode, Sivana Brewer is joined by David Chol, COO of Vanguard Properties, for a candid conversation about breaking through isolation, banishing burnout, and the rare leadership moves every operator needs to hear (but never gets taught).They dive deep into why “quality over quantity” culture trumps complexity, how to actually build people (not just systems), and what happens when you ditch the rulebook and trust your gut. Learn proven ways to create psychological safety, unleash autonomy, and develop team members you never realized were hiding in plain sight.Listen now if you want a legendary team, not headaches. Tune in today to steal the strategies you won't find on any corporate checklist and avoid the silent cost of letting your best people stagnate.Timestamped Highlights[00:00] – The wild, serendipitous story of how an overseas friendship turned into a game-changing recruiting move[01:24] – “Quality over quantity”: The Vanguard way of winning big without getting bigger[04:46] – Why career-crushing heartbreaks can open doors to your best opportunities—and why David welcomes them[10:17] – There was no playbook: What happens when you're handed your “dream job” and left to sink or swim[13:15] – Surprising truths: What David really discovered about himself when the safety nets disappeared[19:04] – The secret to creating a culture of radical autonomy without chaos—or loss of accountability[21:10] – Why most interviews are fake (and how to truly get to know someone before you hire them)[31:35] – The 15-calls-a-day ritual: The proven method that keeps hidden talent from falling through the cracks[38:03] – Exactly how to keep your best people growing—plus the overlooked dangers of ignoring their untapped skills[42:07] – The harsh realities no one tells COOs about—plus honest ways to navigate “second in command” constraintsAbout the GuestDavid Chol is the Chief Operating Officer of Vanguard Properties, the Bay Area's largest independent and LGBT-led brokerage, boasting 500+ agents and a forty-year legacy. A lifelong real estate operator with roots ranging from private equity to technology, David is known for building standout cultures and pioneering people-first leadership strategies that drive growth, even when markets are in turmoil. At Vanguard, he champions autonomy, radical honesty, and transforming hidden staff potential into real company wins.
Joined by Heidi (Unfiltered Rise) to dive into some of the prolific serial killers in the United States, and what may have triggered their manifestation into killers. From broken homes, religious fanaticism, trauma, abuse, and substance abuse, this one has it all. Follow Heidi at www.unfilteredrisepodcast.com IG @unfilteredrise_podcast X @UnfilteredRise On Patreon and Spotify #SerialKillers #abuse #substanceabuse #violence #trauma #shyness #introverted #awkward #religiousfanaticism
In this episode, Raymond Hino, CEO of Southern Coos Hospital & Health Center, shares strategies for expanding access to care, improving clinical services, and building a clinically integrated network of rural hospitals in Oregon. He also discusses initiatives like opening a new retail pharmacy, enhancing surgical capabilities, and supporting senior mental health programs.
As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this episode, you'll learn: • Why leadership, hospitality, and CX are no longer separate conversations • How employee experience directly shapes customer behavior and loyalty • Why hospitality is a strategic growth lever, not a "soft" skill • The rise of premiumization and intentional moments that matter • How technology should enable humanity, not replace it • The leadership behaviors that will differentiate brands in 2026 • Practical questions every leader should be asking right now Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth) in 2026. If you are ready to start 2026 with clarity, confidence, and momentum, this episode is your launch point. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources:
What if the only way to build a company and a life with true resilience was to let everything break? Are you burned out, questioning leadership, or stuck in a plateau while everyone expects you to “scale perfectly”?In this episode, host Sivana Brewer sits down with Matt Rhodes, COO of The Phoenix Method and co-founder of Polaris Capital Investments. Matt shares his raw story of rising from rock bottom, both in business and marriage, using a radical combination of systems, self-accountability, and explosive mindset shifts.Discover how Matt and his wife Jen rebuilt trust, transformed company culture, and mastered the uncomfortable art of letting go… all while weathering the chaos of COVID and scaling new ventures.Skip the endless analysis and unlock the real, actionable playbook for bouncing back stronger. Tune in now or risk staying stuck in mediocrity. This episode is an exclusive masterclass for COOs tired of perfection and ready for exceptional impact.Timestamped Highlights[00:00] – Why COOs must “let systems break” to escape perfection traps[01:16] – The harsh wake-up call that shattered business—and marriage[04:01] – How COVID exposed fragile culture—and forced total reinvention[07:07] – The critical hiring shift: moving from sales stars to customer-first teams[10:33] – Letting go, delegation, and the painful process that actually fueled growth[13:52] – Fresh eyes: Why bringing in outsiders is the hidden superpower in scaling[15:17] – The vital metrics Matt tracks weekly to prevent disaster before it hits[19:07] – How Matt and Jen divided CEO/COO roles to leverage their strengths[24:02] – Why top COOs never go it alone—the ROI (and resistance) of world-class coaching[32:12] – Breaking isolation: Why environment and peer groups are every COO's money-making secret[36:43] – The one mindset shift that transformed results, inside and outAbout the GuestMatt Rhodes is the COO of The Phoenix Method and co-founder of Polaris Capital Investments, with over 25 years of leadership experience across corporate America, fitness franchises, and strategic investing. Known for his real-world resilience and trailblazing company culture turnarounds, Matt is a go-to coach for leaders intent on transforming challenges into growth opportunities. His current roles reflect his commitment to systems-led scaling, paired with the uncommon honesty few executives dare to share.
Five years ago, we started Leader Generation with a simple premise: clients learning from clients. This year proved why that matters. In 2025, CEOs and their leadership teams stopped debating whether to adopt AI and began wrestling with harder questions: How do we bring our people along? How do we measure what matters instead of what's easy to measure? How do we maintain the relationships that built our business while transforming how we operate? Excerpts from these ten conversations capture what worked. Not theory—actual results from CDOs, COOs, and VPs leading change at companies like Southern Glazer's Wine & Spirits, DoubleVerify, and Digital Remedy. The full episodes are linked in this post. Stuart Goldstein explains why technology is the easy part, and people are where transformations actually stall. Alan Wizemann describes how his team measures success by the time freed up for employees to do valuable work, not headcount reduction. Anna Jankowska walks through preparing teams for scenarios they don't expect, because that's where you see who's ready to lead. These aren't polished case studies. They're candid conversations about the messy reality of leading change when your board wants results, your team is exhausted, and the playbook keeps changing. If you're heading into 2026 with aggressive goals and limited patience for more consultants telling you what you already know, these episodes cut through the noise. They're built for leaders who need to make decisions Monday morning, not attend another conference about the future of work. Links to the full episodes from this top 10 list: #10: https://tenloradio.com/e/ep129-building-your-army-of-ai-agents-what-marketers-need-to-know/ - Fabio Fiss, Aaron Grando, and Javier Lopez #9: https://tenloradio.com/e/ep109-ai-data-marketing-how-to-manage-risks/ - Kevin Purvis #8: https://tenloradio.com/e/ep116-future-of-performance-marketing-data-ai-personalization/ - Jeremy Haft #7: https://tenloradio.com/e/ep126-how-scibids-ai-is-redefining-media-buying-at-doubleverify/ - Wadrille Leroy #6: https://tenloradio.com/e/ep112-leading-through-change-the-human-side-of-marketing-leadership/ - Anna Jankowska #5: https://tenloradio.com/e/ep108-ai-playground-microsoft-copilot-google-notebooklm/ - Alyssa Curci and Jonathan Murray #4: https://tenloradio.com/e/ep140-leading-change-that-sticks-people-processes-platforms-with-stuart-goldstein/ - Stuart Goldstein #3: https://tenloradio.com/e/ep143-time-to-value-innovation-that-puts-customers-first-with-alan-wizemann/ * Alan Wizemann #2: https://tenloradio.com/e/ep119-leading-change-transforming-companies-with-alan-wizemann/ - Alan Wizemann #1: https://tenloradio.com/e/ep121-say-hello-to-brand-agent-ai-that-speaks-your-brand-s-language/ - Aaron Grando About Tessa Burg: Tessa is the Chief Technology Officer at Mod Op and Host of the Leader Generation podcast. She has led both technology and marketing teams for 15+ years. Tessa initiated and now leads Mod Op's AI/ML Pilot Team, AI Council and Innovation Pipeline. She started her career in IT and development before following her love for data and strategy into digital marketing. Tessa has held roles on both the consulting and client sides of the business for domestic and international brands, including American Greetings, Amazon, Nestlé, Anlene, Moen and many more. Tessa can be reached on LinkedIn or at Tessa.Burg@ModOp.com.
Todd Westra is a leadership alignment expert, founder of the Growth and Scaling Podcast, and creator of the Growth Readiness Framework. Renowned for guiding CEOs, COOs, and CFOs to align strategy and execution, Todd helps mid-sized organizations unlock smarter, sustainable growth. With a deep understanding of leadership dynamics and operational challenges, Todd partners with firms at inflection points, unraveling misalignment and cultivating clarity. His process-driven approach empowers teams, clarifies decision-making, and transforms companies from stagnation to forward momentum enabling leaders and their organizations to reach ambitious new milestones. In this episode of Marketer of the Day, Todd Westra joins Robert Plank to uncover the crucial role of leadership alignment in business growth and scaling. Todd shares actionable insights from his journey as a founder, consultant, and podcast host, illustrating how divergent leadership visions can quietly stall progress even in successful, well-funded teams. He describes his signature alignment exercises and deep-dive assessments, revealing how honest conversations, data-driven strategies, and a willingness to detach from old patterns can create breakthrough results. Through lively discussion and memorable stories, Todd demonstrates how to move a company from launch mode through realignment, toward true operational excellence. Listeners will learn why self-awareness, role clarity, and robust feedback loops are essential for building sustainable growth, strong exits, and lasting team harmony. Quotes: "Most growth is stifled not because they have a bad idea, not because they don't have market fit, but because the leadership is not aligned on which path they're going down." "If you want to be market leaders, if you want a strong exit, you've got to align, and then it works out better for everybody." "No success can compensate for failure in the home." Resources: Connect with Todd Westra on LinkedIn Is YOUR Company Growth Ready?
Ever feel like you're stuck fixing fires instead of building teams that actually thrive? Imagine stepping into a legacy brand, mobilizing hundreds of operators, and transforming your culture from confused to unbeatable, all while modernizing for the future.In this episode, Cameron Herold gets real with Jackie Secor, COO of Taco John's. She's a 25-year franchise and operations veteran who reveals how trust, creativity, and emotional intelligence drive relentless brand loyalty and profit. They dive deep into promoting insiders, learning from the front line, fighting standardization chaos, and using AI to cut real problems, not just hype.If you're tired of leadership fluff and want the actual proven moves great COOs use to build legendary teams, this episode is your advantage. Press play right now if you want to stop the pain of high turnover, poor culture, or outdated systems and get the inside story you'll never hear anywhere else.Timestamped Highlights[00:00] – Why problem-dropping is forbidden in Jackie's office[03:01] – The unexpected challenges facing any new COO in a legacy brand[04:06] – Why the right network beats experience every time[07:42] – Jaw-dropping fix: How she clawed back operational standardization[09:21] – The hidden dangers of outsourced audits (and how Jackie reversed them)[13:30] – How stretch assignments reveal real leaders, not just performers[15:04] – Emotional intelligence: The operator's secret weapon[17:42] – How Jackie coaches Gen Z talent when they want the corner office—now[20:03] – The shocking empathy learned on the franchisee side[25:41] – Standardizing the most controversial taco technique: meat on bottom or side?![29:13] – Multi-generation success—how Taco John's beats the odds other brands can't[32:03] – Are robots and AI the real next move, or total overkill?[36:03] – Why “get back to basics” wins versus flashy ideas every time[37:46] – The one job in the restaurant nobody envies (and why it matters for culture)[43:31] – Redefining quality and value, even as giants like Chipotle pivot fast[44:04] – Why every franchisor MUST run their own locations for credibility[45:56] – The advice Jackie wishes she got at 21 (and warns every young COO today)About the GuestJackie Secor is the Chief Operating Officer at Taco John's, a fast-growing, family-owned restaurant brand with a passionate multi-generation franchise base. With over 25 years' experience across both franchisee and franchisor sides, including at Auntie Anne's, she's renowned for building high-performance teams, driving operational turnarounds, and modernizing legacy operations through creativity and emotional intelligence.
In this best of episode, Derek Streat, Founder, CEO, and Chairman of DexCare here to discuss unlocking capacity, growth strategies for CFOs, and COOs in healthcare.
Moving from individual contributor to leader isn't about authority, confidence, or even strategy. It's about alignment — and most leaders underestimate how brutal, complex, and consequential that shift really is.In this episode of The Business of Alignment, AJ breaks down what actually changes when you stop leading yourself and start leading others. Not just direct reports — but energy, trust, decision velocity, partner relationships, board confidence, brand perception, and long-term outcomes you may never immediately see.This is a candid, unfiltered look at leadership reality:• Why one missed conversation can unravel years of trust• How lack of transparency creates hesitation, attrition, and stalled decision-making• What it really means to “peer around the corner” as a leader• Why alignment is not a soft skill — it's a risk management disciplineFor CEOs, CHROs, CFOs, COOs, and senior leaders navigating scale, complexity, and pressure in 2025 and beyond, this episode introduces a practical mental framework to evaluate decisions before they ripple across people, partners, customers, and the business itself.Alignment isn't optional. It's the difference between momentum and quiet chaos.
After running the Legacy Leaders Mastermind for over a decade, Kelly is making one of her boldest strategic evolutions yet. In today's episode, Kelly pulls back the curtain on what's changing inside Legacy Leaders for 2026 and why these shifts reveal powerful lessons every entrepreneur can apply to their own offers, teams, and growth strategy. You'll hear how feedback loops from elite clients sparked the creation of a team-level mastermind for COOs, CMOs, and senior leaders — a move designed to accelerate growth, increase profitability, and eliminate founder dependency at scale. This episode is a masterclass in: Scaling through people, not pressure Using pilot programs to test innovation responsibly Designing offers that align with mission, not just market demand Whether you lead a million-dollar business or are building toward that level, this conversation will challenge how you think about masterminds, mentorship, team development, and long-term legacy. TIMESTAMPS 01:31 – 03:45: Why evolution is non-negotiable 03:46 – 06:10: The biggest mastermind problem elite entrepreneurs face 06:11 – 08:40: Your most underused growth asset in business 08:41 – 11:15: The new Team Leaders Mastermind: COOs, CMOs & right-hand leaders 11:16 – 13:30: Breaking founder dependency 13:31 – 15:40: Using pilot programs to innovate without overcommitting 15:41 – 17:20: Aligning new offers with mission (and when to say no) 17:21 – 18:50: What you can't see when you're inside your own business 18:51 – 21:00: How to apply these lessons to your offers + next steps RESOURCES Watch the 2–10 Million Dollar Roadmap Training: https://accelerator.virtualbusinessschool.com/info-session Legacy Leaders Mastermind program overview & Application: https://join.thebusinessadvisory.com/join Grab your ticket and join us at the Legacy Leaders In-Person Mstermind Retreat, happening March 10th and 11th in Boca Raton, Florida: https://advancesociety.org/2026rsvp Follow Kelly on Instagram: https://www.instagram.com/kellyroachofficial/ Follow Kelly on Facebook: https://www.facebook.com/kelly.roach.520/ Connect with Kelly on LinkedIn: https://www.linkedin.com/in/kellyroachint/
Are you buried in the daily grind, afraid that missing one detail could wreck your team or business? Wondering how the best COOs stay energized, innovate, and avoid burnout while leading in a world that never slows down?This episode, guest host Sivana Brewer dives deep with Nick Dinsmoor, COO of Reel Axis, a fast-growing B2B marketing powerhouse. They unravel the secrets of self-awareness, delegation, and what happens when leaders brutally prioritize. You'll hear why letting your employees run side hustles sharpens your edge, how to ride the AI tsunami without drowning, and why radical candor—without the edge—still gets results.If you want to stop reacting and start driving bold operational change, this conversation drops the truth you need. Listen now to discover how top COOs avoid chaos and push their teams further, faster. Tune in or risk missing out on the real breakthroughs shaping the new COO elite.Timestamped Highlights[00:00] – The critical habit COOs need to ignore “the noise”—and why it's a superpower[02:16] – Why giving back is central to culture, and how it wins business in surprising ways[04:37] – How AI completely upended content marketing (and what agencies do differently now)[06:15] – When radical transparency turns toxic, and the pivot that saved a team[08:29] – Newsletters: The “outdated” tactic that's suddenly driving explosive growth[10:29] – The 95/5 rule: A marketer's secret to outlasting competitors in any vertical[21:29] – The surprising upside of having employees with side hustles[27:07] – What ruthless prioritization actually looks like for high-performing COOsAbout the GuestNick Dinsmoor is the Chief Operating Officer at Reel Axis, a leading B2B marketing agency specializing in buyer intent data and anonymous visitor identification. Known for his blend of financial discipline and creative strategy, Nick has helped scale Reel Axis through radical transparency, empowering culture, and a relentless focus on operational evolution.
Ever wonder why most companies struggle to scale real culture as fast as they grow? What if the right blend of purpose, freedom, and radical alignment could make your team unstoppable?In this Fan Favorite episode, Cameron Herold sits down with Kshitij Minglani, co-founder of Mindvalley Quests and serial entrepreneur, to unpack the proven playbook behind building a revolutionary “cult-like” workplace where high-performers thrive, politics die, and radical innovation flourishes. They explore OKRs that spark action, mantras that force clarity, remote team magic, and how Gen Y talent fuels explosive, sticky growth. You'll hear mind-blowing lessons on hiring, self-driven learning, and operational rhythm that you won't get in any MBA.Listen now, because the pain of missing these atomic insights is real: most companies will burn out, fragment, or plateau if they skip what you'll learn here. This is your exclusive shortcut to building a thriving team before you get left behind.Timestamped Highlights[00:00] – The real secret to “Second in Command” chemistry and why skillset complement matters more than ego[00:03:33] – How Mindvalley went from selling meditation courses to teaching 10 million people a year[00:07:00] – Proven tactics to attract Gen Y talent from 54 countries—bootstrapped, not VC-fueled[00:09:45] – Why career pages, values, and strategic interviews pull “cult-like” high performers (and kill politics)[00:12:16] – The radical power of OKRs, failing 50%, and how competition keeps teams sharp[00:16:14] – Outward thinking and self-driven learning: fueling growth with global hackathons and TED talks[00:18:05] – How “OODA Loops” from the military weaponize CEO-COO alignment[00:21:05] – The epic failures: when Mindvalley ignored customers and missed the subscription revolution[00:29:09] – Minimum Viable Product mentality—shipping fast, fighting perfection, and keeping teams hungry[00:35:08] – How Lifebook and conscious parenting keep remote teams human, connected, and loyalAbout the GuestKshitij Minglani is the Co-Founder of Mindvalley Quests, a global leader in education and personal growth, serving millions from 54 countries. Known for his mastery in scaling startups, building culture-first organizations, and strategic innovation, he's been behind some of Mindvalley's most explosive pivots. Kshitij specializes in operations, growth, and high-velocity hiring, giving him unique authority for COOs and aspiring leaders alike.
Ever felt overwhelmed by breakneck growth, scattered systems, and a CEO who just wants “more”—now? If you're a second-in-command, this episode flips the pain of scaling upside down.Host Sivana Brewer dives deep with Inaas Arabi, COO at Block & Associates Realty and an industry veteran who's engineered two rounds of company doubling (with a third on deck). They break down order-from-chaos strategies, how to build systems that actually scale, and the hidden math of hiring for sustainable results. Hear why most “growth plans” fail, and how trusted advisors and specialized team pods change everything.Don't miss out—if you want to avoid costly mistakes, burnout, and leadership isolation, tune in now. This episode exposes proven, rare insights and actionable frameworks you simply won't get anywhere else.Timestamped Highlights[00:00] – From scorching Austin heat to building legacy: Inaas's introduction and real-world leadership challenge[00:03] – The “three-month property turnover” nightmare and the breakthrough that shattered it[00:16] – The surprising danger in property manager–centric models and the pod system that solves it[00:27] – Chaos vs. order: When to build systems and when to let things break (and why most get it wrong)[00:32] – The obscure art of error rates—and why perfect service is a myth, even for world-class COOs[00:34] – How trusted advisors expose hidden blind spots that can kill your growth[00:39] – Building your mentor board: Where to find them and how to make the relationship work[00:48] – Tripling scale and checking off U.S. states—behind the personal drive fueling strategic victoriesResources & MentionsZillowRealPageAmerican Homes 4 RentProgress ResidentialUltraSourceEOS (Entrepreneurial Operating System)About the GuestInaas Arabi is an accomplished executive with over 25 years in real estate and property management, including leadership roles at companies like Zillow, RealPage, and American Homes 4 Rent. Since joining Block & Associates Realty in May 2023, she has focused on optimizing operations and driving strategic growth in the greater Atlanta and North Carolina regions. Inaas holds an Executive MBA from Kennesaw State University and has a strong background in asset management, operations, and tech-driven solutions for the real estate industry.
This episode will focus on the personal transformations and empowering journeys that come after some of life's biggest transitions. Today, host Mardi Winder is joined by the insightful Joann Malanga, a soul integration coach with a rich background in healthcare and expertise in a wide range of healing modalities.In this deeply personal and thought-provoking conversation, Joann shares how her own path, from feeling numb and unfulfilled in a high-stress healthcare career to battling depression and chronic illness, ultimately led her to a vibrant new chapter focused on holistic wellness and spiritual growth. Through stories from her own life and her work with clients, Joann shares the concept of “thresholds”, those difficult but transformative moments that demand growth and self-reflection, such as divorce, moving, or major life changes.You'll hear her thoughts on how traditional approaches to healing, like talk therapy, can sometimes keep us stuck in old stories, and why modalities like energy clearing, hypnotherapy, and meditation can create real breakthrough by helping us connect with our intuition and release generational patterns. Mardi and Joann also discuss how to cultivate inner peace, especially through challenging seasons like the holidays, and why learning to trust yourself is the most powerful tool for moving forward.With practical advice and a compassionate perspective, this episode is for anyone seeking to break free from old patterns, find support through life's transitions, and step boldly into a more joyful, authentic life. Whether you're navigating divorce, healing from trauma, or simply seeking inspiration to make a change, you'll find wisdom and encouragement in this uplifting conversation.About the Guest:Joann Malanga, Soul Integration Coach, Universal Rays Practitioner- RTT Hypnotherapist-Shamanic Practitioner- Shadow Integration Specialist, Reiki, IET, and Supports energy clearings/extractions and land clearings. She has multiple certifications as well, Reiki Mastery, Student of the Universal Path of Light, Love and Mystery School Under In'Easa Mabu Ishtar, Teacher and Guide as well as a Teacher of the Shadow Box Project teaching many to do their shadow work. Joann helps people remove subconscious blocks so they can be empowered and move out of trauma and addiction consciousness. Joann is a medical intuitive and supports the ASCENSION process of humanity, while supporting the shift in identity through life transitions. Where her career stopped in the Modern Healthcare spectrum, her mission now is to awaken many more fellow humans and help them be empowered in their powers and loosen the grip of being controlled by the old life stories. She is taking COOs, Executives, high-level Directors and humanity to a whole new upgrade of integrating spirituality, and business…creating the whole integrated spiritual being walking in the now. Joann Malanga holds the capability of understanding life challenges, transition, integration of shadow and the expectations that life places on us. She takes conscious living to the next level. With her keen self-awareness, strong intuition, and servant leadership skills, she can relate on profound levels with all people, at any age, and every religion and every ethnic background. Her ancient wisdom of healing can uproot many traumas that we suppress from childhood all too often causing physical /mental manifestation of pain. She shows you ways to unfold into your everyday life, as opposed to resisting it. She carries the energy to support you to move your consciousness to the next level as she has.For Joann's gift: www.theintegrativeconsciousvibe.comTo connect with Joann:Website: www.theintegrativeconsciousvibe.comInstagram: joannmalanga3 LinkedIn: www.linkedin.com/in/joannmalanga Facebook-The Integrative Conscious VibeAbout the Host:...
To Find Deplorable Janet--> https://open.spotify.com/show/3K5Xi9LugxNdI06GXSIjAp?si=m5hPD7OsS6eim1jACk84ewTo sign up for our Patreon go to-> Patreon.com/cultofconspiracypodcast To Join the Cajun Knight Patreon---> Patreon.com/cajunknight To Find The Cajun Knight Youtube Channel---> click hereTo Invest In Gold & Silver, CHECK OUT—-> Www.Cocsilver.com 10% OFF Rife Machine---> https://rifemachine.myshopify.com/?rfsn=7689156.6a9b5c To find the Meta Mysteries Podcast---> https://open.spotify.com/show/6IshwF6qc2iuqz3WTPz9Wv?si=3a32c8f730b34e79 50% OFF Adam&Eve products---> :adameve.com (promo code : CULT) To Sign up for our Rokfin go to --> Rokfin.com/cultofconspiracy Become a supporter of this podcast: https://www.spreaker.com/podcast/cult-of-conspiracy--5700337/support.
To Find Deplorable Janet--> https://open.spotify.com/show/3K5Xi9LugxNdI06GXSIjAp?si=m5hPD7OsS6eim1jACk84ewTo sign up for our Patreon go to-> Patreon.com/cultofconspiracypodcast To Join the Cajun Knight Patreon---> Patreon.com/cajunknight To Find The Cajun Knight Youtube Channel---> click hereTo Invest In Gold & Silver, CHECK OUT—-> Www.Cocsilver.com 10% OFF Rife Machine---> https://rifemachine.myshopify.com/?rfsn=7689156.6a9b5c To find the Meta Mysteries Podcast---> https://open.spotify.com/show/6IshwF6qc2iuqz3WTPz9Wv?si=3a32c8f730b34e79 50% OFF Adam&Eve products---> :adameve.com (promo code : CULT) To Sign up for our Rokfin go to --> Rokfin.com/cultofconspiracy Become a supporter of this podcast: https://www.spreaker.com/podcast/cult-of-conspiracy--5700337/support.
In this episode of the Second in Command Podcast, guest host Sivana Brewer sits down with Dr. Melonie Boone, Chief Operating Officer of Edesia Nutrition, a Rhode Island–based nonprofit on a mission to end childhood malnutrition worldwide.Dr. Boone shares her inspiring journey from corporate HR and executive consulting to joining a purpose-driven organization where every product saves lives. She opens up about leaving her consulting career to relocate her family and help Edesia scale globally while staying rooted in its humanitarian mission.Together, Sivana and Melonie explore what it means to lead in a business where the stakes are life and death, balancing operational excellence with empathy, trust, and resilience. From creating healthy CEO-COO dynamics to rebuilding confidence after crisis, she offers grounded advice for leaders who want to make impact and results coexist.Timestamped Highlights[00:02:31] – Dr. Boone explains Edesia Nutrition's mission to eradicate malnutrition and how each box of product saves a child's life.[00:04:29] – The personal loss that inspired her to pursue work with deeper purpose.[00:06:27] – How consulting for Edesia's CEO turned into a full-time COO opportunity.[00:08:09] – Combining her lifelong drive to lead with her mother's legacy of service.[00:10:14] – What challenges she was first hired to solve and how her HR and strategy background helped.[00:13:13] – Transitioning from consultant to COO and setting early “ground rules” for success.[00:15:00] – Dividing responsibilities with the founder and managing blurred lines gracefully.[00:16:20] – Facing two major business disruptions in her first six months on the job.[00:18:47] – Learning to adapt her leadership style during crises and rebuild trust.[00:20:18] – The power of transparency and “fighting together” with the CEO.[00:22:29] – How her four academic degrees shaped her approach to leadership.[00:24:08] – The lesson behind “anyone can show the numbers, but what do they mean?”[00:26:05] – Knowing which “Melonie” to bring into each meeting—coach, operator, or psychologist.[00:27:28] – How she keeps the pulse across 14 departments with weekly updates and morale checks.[00:31:29] – Using technology and HRIS tools to streamline communication and one-on-ones.[00:34:18] – Building cross-functional buy-in before making any system change.[00:36:50] – Tracking team morale and staying intentionally visible to every shift.[00:38:42] – Leading with authenticity as an introvert in a people-driven culture.[00:41:26] – Creating connection and fun through culture rituals, bingo, and bagel Tuesdays.[00:44:43] – What's ahead: a 100,000 sq ft expansion, global growth, and personal goals for joy and balance.[00:47:00] – Her advice for aspiring COOs, current operators, and CEOs hiring their “number two.”Resources & MentionsEdesia Nutrition Plumpy'Nut® – Edesia's flagship product saving children worldwideChildren Can't Wait Campaign – Donate HEROic Leadership by Dr. Melonie BoonePaycor HRIS – Tool for one-on-ones, performance, and team engagementAbout the GuestDr. Melonie Boone is the Chief Operating Officer of Edesia Nutrition, a global...
To Find Deplorable Janet--> https://open.spotify.com/show/3K5Xi9LugxNdI06GXSIjAp?si=m5hPD7OsS6eim1jACk84ewTo sign up for our Patreon go to-> Patreon.com/cultofconspiracypodcast To Join the Cajun Knight Patreon---> Patreon.com/cajunknight To Find The Cajun Knight Youtube Channel---> click hereTo Invest In Gold & Silver, CHECK OUT—-> Www.Cocsilver.com 10% OFF Rife Machine---> https://rifemachine.myshopify.com/?rfsn=7689156.6a9b5c To find the Meta Mysteries Podcast---> https://open.spotify.com/show/6IshwF6qc2iuqz3WTPz9Wv?si=3a32c8f730b34e79 50% OFF Adam&Eve products---> :adameve.com (promo code : CULT) To Sign up for our Rokfin go to --> Rokfin.com/cultofconspiracy Become a supporter of this podcast: https://www.spreaker.com/podcast/cult-of-conspiracy--5700337/support.
In this Fan Favorite episode of the Second in Command Podcast, Cameron Herold speaks with Anna Collins, President and COO of Bulletproof, the globally recognized brand behind Bulletproof Coffee, supplements, and biohacking products designed to help people perform better, think faster, and live healthier lives. She is also a Board Member of Ladies Who Launch.Before joining Bulletproof, Anna led multi-billion-dollar businesses at Amazon, Microsoft, and CVS Health, bringing a data-driven, operational mindset to every stage of growth. In this conversation, she reveals how she helped Bulletproof evolve from a niche “biohacker” brand into a household name—streamlining operations, tightening focus, and scaling omnichannel distribution without losing its visionary edge.Anna also shares her leadership principles, from managing a founder with 100 ideas a day to running metrics-driven weekly business reviews that keep innovation grounded in reality. Her insights bridge the gap between entrepreneurial chaos and corporate discipline, showing how great COOs turn vision into execution.Timestamped Highlights[00:00:00] – Cameron introduces this episode as one of the most downloaded in show history.[00:01:14] – Anna's career journey: from Microsoft and Amazon to joining Bulletproof.[00:03:52] – Why she left Amazon Prime for a mission-driven brand.[00:05:36] – What convinced her Bulletproof wasn't just a fad—but a real performance enhancer.[00:06:23] – Partnering with Dave Asprey: defining roles between visionary and operator.[00:07:18] – The challenge of narrowing focus when everything looks like a good idea.[00:08:54] – Bringing Amazon's frameworks—tenets, principles, and data mechanisms—into Bulletproof.[00:10:07] – How structure helped Dave trust the team and delegate.[00:10:26] – Shutting down international markets and cutting SKUs to simplify growth.[00:11:59] – Expanding into Amazon marketplace and corporate distribution channels.[00:13:28] – Convincing the founder to “grow beyond the core biohacker.”[00:17:00] – Managing an idea-rich founder without stifling creativity.[00:18:37] – Anna's leadership philosophy: define reality, create possibility, say thank you.[00:21:00] – Rebuilding Bulletproof's vision, mission, and values for clarity and culture.[00:24:20] – Weekly Business Reviews: the data-driven rhythm behind execution.[00:30:32] – How Anna divides her focus across key stakeholders—customers, team, and growth.[00:36:35] – Simplifying the Bulletproof brand for mainstream accessibility.[00:38:00] – Where she struggles as a leader—and the balance between speed and empathy.[00:42:33] – The advice she'd give her 21-year-old self: don't take it all so seriously.About the GuestAnna Collins is the President and COO of Bulletproof overseeing strategy, operations, and omnichannel growth for the globally recognized biohacking brand. Previously, she led billion-dollar initiatives at Amazon, where she managed global Prime membership programs, and at Microsoft, where she built the search advertising business from concept to $1.6B in revenue. She is also a Board Member of Ladies Who Launch.A Harvard MBA and transformational leader, Anna specializes in building scalable systems that bridge creative vision with operational discipline. At Bulletproof, she's helped expand the company from its core biohacker audience to a broader wellness market—making human optimization accessible to everyone.
In this episode of the Second in Command Podcast, guest host Sivana Brewer sits down with Daniel Quinonez, Chief Operating Officer of the Plumbing-Heating-Cooling Contractors Association (PHCC) — one of the oldest trade associations in the United States, founded nearly 140 years ago.Daniel shares how this long-standing organization is transforming to meet the modern era while honoring its heritage. From training apprentices who go on to run multimillion-dollar companies, to integrating AI and new tech tools into the trades, the PHCC is proving that innovation and tradition can coexist.He also opens up about leadership lessons from his own journey, from mopping floors at his father's bar to leading a national $30M organization, and how his personal mantra, “Be nice,” has shaped his management style, his culture, and his success.If you lead a legacy business, manage a growing team, or want to understand how blue-collar industries are embracing technology, this episode offers both inspiration and strategy.Timestamped Highlights[00:01:00] – The PHCC's 140-year history and why plumbing is a pillar of public health.[00:02:40] – How the industry came together to standardize clean water systems in the 1920s.[00:03:44] – What PHCC offers its members today: education, licensing, and community.[00:05:08] – From one truck to $10M: stories of self-made contractors in the trades.[00:06:14] – Why nearly every successful owner started as a hands-on apprentice.[00:08:00] – How AI is transforming the trades and why it's an ally, not a threat.[00:09:34] – Changing perceptions: convincing parents that the trades are a smart career path.[00:10:39] – The rise of entrepreneurship and financial freedom in plumbing and HVAC.[00:11:42] – Daniel's own career path from government and lobbying to COO.[00:13:57] – Becoming the first COO in PHCC's 140-year history.[00:15:25] – Helping a century-old organization modernize its operations and systems.[00:17:03] – Growing membership and education as PHCC's two strategic pillars.[00:18:55] – The PHCC Online Academy: 15,000 students and counting.[00:21:00] – The challenge of evolving legacy culture and systems in long-standing institutions.[00:22:30] – Why more contractors are creating COO roles for succession planning.[00:25:17] – Family businesses, private equity, and the changing face of ownership.[00:27:56] – Daniel's leadership mantra: “Be nice.”[00:33:38] – Balancing kindness with accountability and setting measurable goals.[00:35:00] – Building buy-in and bringing staff along during organizational change.[00:39:00] – Teaching business finance and leadership to new COOs in the trades.[00:43:36] – Daniel's excitement for PHCC Connect 2024 and the next generation of apprentices.Resources & MentionsPHCC – Plumbing-Heating-Cooling Contractors AssociationPHCC Academy – Online education and apprenticeship trainingQuality Service Contractors (PHCC Program) – Business coaching for contractorsFederated Insurance – PHCC partner for business succession planningSkillsUSA & WorldSkills Competitions – Annual events supporting young tradespeopleAbout the GuestDaniel Quinonez is...
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