Podcasts about aragon research

Join us in The BreakLine Arena for an action-packed conversation with Neha Sampat, Founder and CEO of Contentstack™.In this episode, Neha shares the roots of her entrepreneurial journey, provides deeper insight into founding multiple companies to include Contentstack then concludes with her most impactful leadership insights gained over the course of her career.Contentstack is a leading Content Management System (CMS) and Content Experience Platform (CXP), adopted by brands including Best Buy, Chase, Holiday Inn, Icelandair, Morningstar, Express, Miami HEAT, Shell, and Walmart. Previously, Neha was Founder and CEO of Digital Experience Platform (DXP) Built.io®, which was acquired by German software powerhouse Software AG in September 2018. Neha is a recognized industry leader, a proponent of diversity and an outspoken advocate for women in leadership. Neha can be found appearing on keynote stages or expert panels discussing her experiences as an entrepreneur, a female leader, or her company's role in the future of technology. Neha was named in “San Francisco Business Times Most Influential Women in Bay Area Business” in 2017, is a “San Francisco Business Times 40 under 40” honoree and one of “50 Women in Tech Dominating Silicon Valley” in 2015. Neha was also honored as “CEO of the Year” by Aragon Research in December 2018 and Female Tech Trailblazer of the Year in 2020. Most recently, she is recognized for raising one of the most sizable Series A funding rounds of $31.5M USD for enterprise SaaS software companies.If you like what you've heard please like, subscribe, or rate The BreakLine Arena on your preferred streaming platform! We would also love to hear your thoughts, feedback, or recommendations on the content we are creating. Feel free to reach out to us at questions@break-line.com.To learn more about BreakLine Education visit us at breakline.org.

  (Aragon Live Podcast) –In this episode, CEO of Aragon Research, Jim Lundy, is joined by Gina Armada, CEO of MHC, to discuss workflow and content automation and the race to automate paper and manual processes in the enterprise. Aragon and MHC: The Race to Automate Paper and Manual Processes

  (Aragon Live Podcast) – In this episode, CEO of Aragon Research, Jim Lundy, is joined by Eric Johnston, CEO of Nintex, to discuss Nintex's recent acquisition of AssureSign to become a one-stop native solution for digital transaction management (DTM) and content automation. Aragon and Nintex: Becoming a Native DTM Solution

Czas na Ekspresowe Podsumowanie Tygodnia, czyli EPT, które serwuję Wam w podcaście w każdą sobotę. Mamy już za sobą pierwszy tydzień sierpnia 2021 i oto co trafiło do Internetu w odniesieniu do tematyki związanej z sektorem nowoczesnych usług dla biznesu.Posłuchajcie, a jeśli coś Was mocniej zainteresowało, to tu są linki do wszystkich omawianych tematów:Odcinek 493 podcastu BSS bez tajemnic: Jak to jest z tym niedoborem pracowników? – https://youtu.be/nnPT5CnM-vM Odcinek 494 podcastu BSS bez tajemnic: Outsourcing&More po raz 59 – https://youtu.be/Yf0f9ow5FEg Odcinek 51 podcastu Good Morning BSS World: What You Can Find In Issue 59 Of Outsourcing&More Magazine? – https://youtu.be/JfO5V2hJQHE Odcinek 495 podcastu BSS bez tajemnic: Skąd brać wiedzę o niemieckim rynku outsourcingowym? – https://youtu.be/2MA8KmFbMbA Odcinek 496 podcastu BSS bez tajemnic: Co się działo w HR w pierwszej połowie roku 2021? – https://youtu.be/nUME9e4MC44 Grant Thornton o rynku pracy w lipcu 2021 – http://www.outsourcingportal.eu/pl/rynek-pracy-w-czasie-covid-19-lipiec-2021-r Grupa Progres o zmuszaniu pracowników do szczepień – http://www.outsourcingportal.eu/pl/prosba-czy-grozba-pracodawca-nie-moze-zmusic-do-szczepienia Timate zaproszony do Europejskiej Izby Technologicznej – http://www.outsourcingportal.eu/pl/timate-zaproszony-do-wspolpracy-przez-eu-tech-chamber Outsourcing&More - https://outsourcingandmore.proprogressio.pl/pl Avaya z wyróżnieniem od Aragon Research – http://www.outsourcingportal.eu/pl/avaya-zostala-uznana-przez-aragon-research-za-lidera-w-dziedzinie-inteligentnych-rozwiazan-dla-contact-centers Wyzwanie WskażKierunek od Fundacji ProNGO – http://www.outsourcingportal.eu/pl/ruszyl-challenge-wskazkierunek 7 mitów o kredytach hipotecznych – http://www.outsourcingportal.eu/pl/7-najczesciej-spotykanych-mitow-na-temat-kredytu-hipotecznego-kredytobiorco-uwazaj-na-te-liste Warsztaty o Funduszu Świadczeń Socjalnych od Inforakademia – http://www.outsourcingportal.eu/pl/kalendarium/zakladowy-fundusz-swiadczen-socjalnych-2021-warsztaty-26-sierpnia-2021 Szkolenie o obowiązkach kadrowo-płacowych od Inforakademia – http://www.outsourcingportal.eu/pl/kalendarium/obowiazki-kadrowo-placowe-na-poczatku-roku-szkolnego-praktyczne-aspekty Szkolenie o robotyzacji działów handlowych od Digital Teammates – http://www.outsourcingportal.eu/pl/kalendarium/co-warto-robotyzowac-w-dzialach-sprzedazy #podcast #outsourcing #biznesZapraszam do odwiedzin na moich kanałach mediów społecznościowych:YouTube - https://bit.ly/BSSbeztajemnicYT LinkedIn - https://www.linkedin.com/in/wiktordoktor/ Instagram - https://bit.ly/BSSbtInsta Facebook - https://bit.ly/BSSbtFB A jak chcesz do mnie napisać, to tu jest mój adres email - wiktor.doktor(@)proprogressio.pl Patronami Podcastu “BSS bez tajemnic” są Marzena Sawicka i Przemysław Sławiński. Jeśli i Ty chcesz dołączyć do grona Patronów, to możesz to zrobić przez serwis Patronite - https://patronite.pl/wiktordoktor Możesz także wspierać rozwój tego podcastu przez Patreon - https://www.patreon.com/wiktordoktor Jeśli podoba Ci się to co robię, możesz, przez ten link https://www.buymeacoffee.com/wiktordoktor, kupić mi kawę i tym samym wesprzeć rozwój tego podcastu.UWAGA: Chcesz założyć własny podcast na SPREAKER? Użyj tego linku i zobacz ile zniżki możesz teraz otrzymać - http://spreaker.pxf.io/wiktor

  (Aragon Live Podcast) – In this episode join the Aragon Marketing team to define content marketing and detail how it is an integral part of driving brand awareness, generating consumer demand, and building customer loyalty. We will also give you insight into the content marketing opportunities that Aragon Research offers.  Increase Lead Generation with

  (Aragon Live Podcast) –In this episode, Aragon Marketing Associate Katie Bartenslager and Associate Marketing Manager Kalyn Stockman discuss the benefits of engaging with Aragon Research as an Analyst Relations Professional Aragon Live! Analyst Relations: Engaging with Aragon Research  

  (Aragon Live Podcast) –In this episode, Aragon Associate Marketing Manager, Kalyn Stockman, is joined by CEO, Jim Lundy, and Writer & Editor, Adam Pease, to discuss one of Aragon Research’s newly released offerings: Visual Forecasts. Visual Forecasts are part of the new premium service, Aragon Foresight. Tune in to hear about the process of creating a Visual Forecast,

  (Aragon Live Podcast) – In this episode, CEO of Aragon Research, Jim Lundy, is joined by Chris McLaughlin, Chief Product & Marketing Officer at Nuxeo, to discuss ways to drive value from content by leveraging AI, and what to look for in a content management platform.  Nuxeo and Aragon Podcast: Driving New Value from Content

タイムライン 04:15 Algoliaが3年連続でInc. 5000のアメリカでFastest-GrowingしているPrivate Companiesに選ばれました！Inc. 5000 2020 05:50 Inc. 5000 2020第6位のHunt A Killer 07:30 レユニオン島に住むサポートエンジニアがAlgoliaにjoin 10:35 The TimesのAlgolia事例Webinarを8月25日に開催します 12:20 Delete ByとDelete Objectsのパフォーマンスの違い 15:50 AlgoliaのAPIのRate Limitについて 20:50 MicahによるGoogle Merchant CenterのデータでAlgoliaを試してみようブログ 22:45 AlgoliaのCEOであるBernadette Nixonへの7つの質問 by Aragon Research 関連リンク Inc. 5000 2020 - Introducing the 5,000 Fastest-Growing Private Companies in America Hunt A Killer(殺人ミステリーのサブスクリプションサービス) レユニオン島 How The Times improves digital newsroom productivity with Algolia Delete By Delete Objects Is there a rate limit? How does Algolia count records and operations? Is there a size limit for my index/records? Handling Large Records Google Merchant Centerのデータを使ってAlgoliaを試してみよう！ Algolia『Unified InstantSearch eコマース』β版のご紹介 Seven Questions With Algolia's Bernadette Nixon

  (Aragon Live Podcast) – In this episode, Jim Lundy, CEO at Aragon Research, discusses 5 key use cases for enterprise video today. This topic is especially key during the pandemic as enterprises look for ways to increase engagement. 5 Key Ways To Use Enterprise Video          

  (Aragon Live Podcast) – In this episode, Jim Lundy, CEO at Aragon Research, and Nga Pham, Senior Marketing Manager at Aragon Research, discuss Visual Research and why it’s important to have access to. Learn how you can absorb knowledge faster, make decisions quicker, and achieve business results sooner with Visual Research.  What Is Visual

  (Aragon Live Podcast) – In this episode, Jim Lundy, CEO at Aragon Research, and Betsy Burton, VP Research at Aragon Research, unpack the results of some post-pandemic prediction polls we ran during our recent webinar, COVID-19: Aragon Research’s Post-Pandemic Predictions. Post-Pandemic Predictions: Unpacking Our Poll Results          

  (Aragon Live Podcast) – In this episode, Jim Lundy, CEO at Aragon Research, continues the discussion of remote work, what we consider to be the “new normal”. He discusses remote work 2020 best practices and what you will need to do to continue thriving in this new reality. Mastering Remote Work Part II  

Eric Prugh oversees product, design and solutions engineering at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Dell, Wayfair, Door Dash, Extra Space Storage, Upwork, HomeAdvisor, and more. Prior to his current rule, Eric spent 7 years at ExactTarget and Salesforce in enterprise pre-sales as well as the product organization. He is a proud Purdue grad and lives in Meridian-Kessler with his wife Liz, their 2 daughters and 2 dogs.   Questions Could you share with us a little bit about your background, how it is that you got into product design and solutions engineering? Share with us a little bit about PactSafe. How does it help to basically envelop the customer experience for your clients and of course, meet the user experience better for their customers? In terms of customer experience and its level of priority for your organization and even you, just as a consumer, you know what the importance of it for you as an individual. How do you think it has changed in the last maybe 3 to 5 years? And do you foresee greater change in that spectrum over the next 3 to 5 years? How do you stay motivated everyday? Could you share with us maybe one online resource, tool, website or app that you absolutely can't live without in your business? Could you think of maybe one or two books that have had the biggest impact on you? Can you share with us what's one thing that's going on in your life right now - either something that you're really excited about, something that you're probably either working on to develop yourself or your people? Where can listeners find you online? Is there's a quote or saying that during times of adversity or challenging, they would revert to these particular quote or saying to help them navigate through those rough waters or those rough times to kind of get them refocused. Do you have one of those? Highlights Eric shared that he has been writing code and working and design since he was 13 years old. So, it's really kind of a nerd early on and he has always been fascinated with the power of technology and the power of the internet.   And so, at a pretty early age when he was 16, 17 years old, he decided it was something he was really passionate about pursuing both in his college degree and his career and so he went to school for that type of stuff, web development, graphic design, became a developer out of school and just realized he’s not a very good developer and didn't have the level of detail, the attention span for it.   He certainly has a massive respect for software engineers and engineers of all types because it requires a ton of hard work and got into consulting. And that's when he moved into software as a service and found a really interesting consulting job at a company called ExactTarget based in Indianapolis. And that took him on an amazing journey around the world and a big acquisition by Salesforce and got to join the product team from there.   And the reason he joined the product team is that he became fascinated with the problems that a single cloud based product could solve for such a myriad of people and how a lot of different companies can make products their own and solve their own specific problems that ultimately become broadly applicable problems for many companies, whether it's within the same vertical or within the same size of organization.   And so, he really just became enamoured with building products that solve problems for people. When he was in sales engineering, it was all about being the catalysts to solve the problem, being the person that was helping customers realize the value of the product.   And then he really got excited about how can he build products that are going to enable people to solve problems at a little bit higher level. So, that's how he moved into it. And then obviously the opportunity impacts that came along. One of his really good friends of a very long time had this amazing idea. He was a lawyer and he (Eric) had a lot of experience in SaaS. And so it's really a very good combination of skills, complimentary set of skills that they were able to come together and start the business and certainly been a roller coaster since.   Eric shared that PactSafe has a little bit of a unique perspective and when we talk about contracts and accepting contracts, generally, you're thinking about a very arduous, multi-step approval workflow, trying to get a contract signed or a contract logged or you're managing contracts for vendors. They've really created a very disruptive product that is designed from the very beginning to serve all the companies that have to do contracts at a massive scale. So, if you think about Wayfair, who is an amazing customer of theirs, doing amazing things in the market, they've completely disrupted the way people buy furniture.   They don't talk to their customers and have each of them go through a contract workflow to sign something. You're going through an e-commerce flow, you're buying furniture, you're buying a really nice light fixture or whatever for your home.   The contract is just a seamless part of the experience of checking out and Amazon, Facebook, early tech companies really pioneered that as a legally enforceable way to enter into a contract with customers. But legal teams at these big companies that were doing business in this way didn't have a way to manage the terms that were being presented to ultimately present those contracts as part of the customer experience.   And there were technology teams that were designing these experiences without really knowing what's the right, legal, best practice for doing so. And so, it creates all sorts of issues in the process and the bigger the company, the bigger the problem.   And so, that's really where the business came from in the initial problem that they solved. But what they found is that they became consultants for how a lot of larger, more don't want to say old school, but businesses that had done business in a more traditional way. They had salespeople going door to door, calling on businesses. They were doing larger contracts. Now that everything is moving online, software as a service has really kind of pioneered the way people expect to buy; e-commerce has changed the way people expect to buy.   And so, you have companies like Dell that are trying to figure out how best to implement the right customer experiences for doing more business, doing it faster, helping to recognize revenue for their business faster.   But then they have an army of lawyers that are concerned about doing business in this way because there still needs to be contracts as part of a workflow where customer engages. So, they really bring those two people together, the product person that's designing the experience and the legal person that's ensuring the right level of compliance is there. And they allow them to work in harmony and design the best experience and not worry about all the legal controls or compliance measures because they offer that out of the box.   And so, the product is great, it does amazing things. But, it's their people, it's their team that's helping working with these big companies to navigate how best to do these experiences in a way that everybody benefits, the customer, the end user, and the business.   Me: So basically, your integrated platform with a lot of these large organizations that require these contracts from a legal perspective makes the process that much easier for the end user.   Eric shared that you see in the largest businesses in quarterly earnings calls and annual reports in the last 3 or 5 years, you've started to see this transition of what CEOs are talking about.   Customer experience has always been important, but now it's talking about introducing new ways of doing business, new business models, companies are talking about. You've got Cisco, who's a huge business that's traditionally been selling hardware for networking and routers and all that sort of stuff.   They're trying to move towards more of a digital model where they're buying companies like Duo Security that are primarily SaaS and they're trying to bake that into their overall go to market strategy. So you're seeing a lot of big companies trying to lean into the subscription model. And companies like Zuora have been evangelizing that transition for quite some time but you're really starting to see it from even the world's biggest companies. And he thinks a lot of that centers around the way people expect to access the products that they buy, whether it's B2B or B2C.   They wrote a big e-book on how a lot of these big companies are trying to transition to self-service and one of the interesting stats from a future commerce report was that “72% of buyers now want self-service access to their accounts, to their orders, to their transaction history and even the ability to buy products online and that's at the enterprise or B2B level.”   And he thinks it's a big thing that's driving that is, as a consumer, you can do so much from your phone. Even in the last 3 to 5 months, like, wow, he really doesn't need to go to a grocery store, he doesn't need to go anywhere, really. He doesn't have to go anywhere because there's so much at his fingertips on his phone to be able to get delivered to his door, whether it's alcohol, groceries, you name it.   And so, that shift is like the second a B2B buyer wants to engage, a B2B brand, usually there's a gated form where they have to talk to somebody and it feels so heavy. And he thinks in the next 3 to 5 years, you're going to see a lot of companies and it's already starting. A lot of SaaS companies are moving towards self service, enabling their customers to find what they need to buy online.   They're being more transparent in how they're pricing going to market. You're seeing a lot of B2C companies that have traditionally done business through grocery stores, through Wal-Mart. Even PepsiCo, for example, is a great example. They just recently announced they're launching all these direct consumer sites for all their brands where people can go and order products online. And Pepsi is able this to start a direct relationship with their customer as opposed to having to work through the grocery stores of a Wal-Mart or Costco or whoever.   So, the whole business model is shifting, whether it's offering more subscription based products, if you've been a traditional, more on premise or hardware type company. And then you've got these direct consumer brands or these big B2C brands moving into a direct consumer model.   And you've seen a lot of companies like Warby Parker and you got like Casper, you got Harry's Razors. There are all sorts of companies that have established that that's a great way to do business. And primarily serving the customer directly online, being great, easy to do business with and even offering a subscription type model is a great way to go to market and people love buying in that way, reducing his upfront cost, make it something that's recurring and then add recurring value over time through a great customer experience.   Me: Your phone is definitely a very powerful device. I totally agree. I mean, I've seen so many changes, as you indicated, just from this pandemic. It's actually forced a lot of businesses to do things that maybe they may have had on their radar before, but they've definitely bumped it up as priority because of the time that we're going through.   When asked how he stays motivated, Eric shared that it depends on the day; it's definitely had its challenges. He has 2 very young kids and which has been so amazing in some aspects and so challenging in others. He thinks what has helped him to stay motivated is laser focus on priority and ultimately trying to keep his own sanity by starting his week, he just started a process where on Sunday he’s making his to do list for the week. He’s not doing it on Monday morning, that way on Monday morning he’s just going through and starting to execute on what he needs to get done for the week.   He hasn't hit a week yet where he’s actually gotten everything done, he’s always too ambitious, so, a good way to stay motivated, you knock out your to do list and you check everything off the list, that feels awesome. But he also thinks for him, it's about being realistic and honest with himself and okay with the fact that he’s not going to get everything done, there are going to be some things that don't move quite as fast as he'd like.   But ultimately, it's about managing, trying to manage what he can control and ultimately holding everybody on the team accountable and in a very similar way and understand that we all need time to go and hang out with our kids and know that ultimately there are people in our lives that we're doing this for. Whether it's a spouse, partner, family, friends, what have you, that's helped kind of bring him back to normal when things do get a little out of control.   But really, one thing he’s most excited about is the speed at which things are happening in all markets right now, it's a pretty inspiring kind of action, amount of action being driven in healthcare, in manufacturing, in all sorts of fields and industries that have needed that, whether it's digital transformation, whether it's innovation, whether it's collaboration around the world on a cure, on a vaccine, it's really been amazing to watch and he tries to balance the news that he intake with that sort of mentality and information and news stories, as well as like trying to stay up to date on the data on what's happening. What a long winded answer to your question.   Me: That's okay, it would be of great influence as a representation because people deal with things in different ways. And it's a question that we ask all our guests. It's interesting to see how different people stay motivated because what may work for you may not work for someone else, so at some point, I'm sure that maybe a blended approach or a little bit of this or a little bit of that will work for some of our audience that is listening to the different episodes. So, we are grateful for all that you shared.   Eric shared that they have a couple online resources. One thing that has helped him stay sane is he uses an email app called Superhuman, which he knows is an up and coming solution or product. It basically just helps people maintain their inbox and state inbox zero, it's amazing. It has a lot of keyboard shortcuts and stuff like that that helps you pound through email, which is super important to him because obviously it's more important than ever to stay on top of things, but not letting email be a huge distraction.   They also use Quip to help collaborate and not the toothbrush. It is actually a product by Salesforce. It's a great collaboration tool that their whole team has access to and you can build spreadsheets and kind of manage projects and collaborate really well and all that sort of stuff. So, that's been really great.   And then other tools that have been immensely helpful to him, they also use a project management tool for both their product design and development and his entire product and design teams use it. It's called Clubhouse and it's great for just managing, knocking out reporting on tasks across the team, so he’s not having to constantly hammer people with questions about what they're doing, it just gives me really good visibility and gives the whole team visibility into what people are working on, how we're tracking towards goals and all that sort of stuff.   Me: So, the clubhouse is very much like a productivity app as well for you to ensure that people are actually doing work.   Eric shared that he tries not to read too many startup kind of books, but there's a book he read right as they're starting the business, there are two books he read that he really liked.   One, for those considering starting a business, there's a book by a guy named Peter Thiel. If you've seen Silicon Valley, he's represented as Peter Gregory on the show. And he wrote a book called Zero to One: Notes on Startups, or How to Build the Future, which is an amazing book. A lot of people probably talked about this, but it talks a lot about how to build a big business when you're considering starting a company, how to think about the market, how best to carve out your niche in the space, how to expand all that sort of stuff. It's really good. Peter Thiel, he's a little bit controversial, the character but it's good.   And then he also read The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers by Ben Horowitz, which is a really good one and definitely in times like this has been very good to go back to and really kind of think about how to work through tough times, which we've been very fortunate right now.   But certainly it hasn’t been easy. He’s reading a book right now called Masters of Doom: How Two Guys Created an Empire and Transformed Pop Culture by David Kushner. It's about the guys who created IDSoftware, which is the firm that actually created the game Doom. So it's about their story and it's super interesting and kind of a nice, crazy story, but lots of cautionary tales about building a business the right and wrong way. That's for sure.   Me: Storytelling and experiences is so important because a lot of us learn from other people's stories and their own experiences.   Eric shared that one thing they're really excited about at PactSafe that they're working on as a team is one of the things that has been not a challenge, but really trying to carve out a space is the combination of building a new product and having to explain and educate people on it, as well as really quantifying what the market is? How big is it? What types of customers can they serve? What's the story? That's challenging when you're really building something new.   There's no competitive set for what they do, which is a good and bad thing at times because you're not coming up against people that have bought this type of product before. So, they need help understanding how to buy it, what the value is, all that sort of stuff. They've recently partnered with a third party research firm that's going to help them kind of understand and carve out what the space looks like for them and  engaging analysts or research firms like this is a big bet.   It's a long, expensive endeavor to kind of help understand how best to build the company and product that's going to be unique and build a new market and help establish where they fit and all that sort of stuff. But overall, the prospects have been really good and he thinks for them, it's giving them a good perspective at a high level on how to think about their role in the customer experience, which is a huge part of what they do.   But they haven't done the best job of capturing the highest level of value for what they do. And then secondly, what the space really looks like. So, they've been working in startup world, you kind of work hyper focus at a very low level for what your product can do, because they don't have 5 or 10 years of research and development of a bunch of engineers building this thing out. They've got a limited set of engineers that have been hard at work for 5 years.   They have been very in the weeds on the problems that they solve and what these analyst firms help with. And for those that don't know Aragon Research, Forrester,Gartner. These types of firms, you're trying to look at high level macro trends and understand what's happening and what markets exist and what people are trying to do. They're really helpful in shaping what's really happening and articulating it in a clear way that speaks to the real trends in the market.   And so, he doesn’t advise it for everybody, but he thinks for people that have similar problems as them, they believe it's going to be transformational. So, super excited about the opportunity and it's something that his whole team is helping them sort out all the way from the CEO down to some of the product marketing folks on his team who are hard at work trying to cast the vision, if you will.   Me: Data is king, so the more capitalized you can get on your data to understand specifically what the pain points of your customer avatar is then I'm sure you'll be able to add value to those people if you get extremely granular about it, so the research approach is definitely an excellent technique to get specific on it.   Eric shared listeners can find him at –             Twitter – @eprugh             LinkedIn –Eric Prugh   When asked about a quote or saying that helps him refocus, Eric shared that as product person, he has always subscribed to Henry Ford's quote of, “If I had asked people what they wanted, they would have said a faster horse.” Because you take customer feedback on how you're building your product or your experience as a very key, important input and data point as you build out your company and product. But ultimately, as the business owner, entrepreneur, you've got all this experience and tribal knowledge and vision for where things could go. And you've been thinking about it every day, 10 times more than any of your customers really would. So ultimately, he has learned a lot by relying on that quote over the years. Links Zero to One: Notes on Startups, or How to Build the Future by Peter Thiel The Hard Things About Hard Things: Building a Business When There Are No Easy Answer by Ben Horowitz Maters of Doom: How Two Guys Created an Empire and Transformed Pop Culture by David Kushner   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   Listen to past episodes of Navigating the Customer Experience | Join Our Mailing List for future articles, podcasts and videos on Customer Experience  

(Aragon Live Podcast) – In this episode, Patricia Lundy, Director of Marketing at Aragon Research and Nga Pham, Senior Marketing Manager overviews what Aragon Live Podcast is all about and how it benefits podcast listeners. Welcome to Aragon Live!            

(Aragon Live Podcast) – In this episode Jim Lundy, CEO of Aragon Research, Eric Hanson, Head Of Global Marketing at Fuze, and Chris Conry, CIO at Fuze, discuss security in the communications and collaboration market. Both IT and business users, as well as business leaders, are starting to look more closely at the issue of

  Today is a special episode focusing on sales enablement with three experts starting with our host, Patrick Morrissey. In the first half, Patrick interviews Aragon Research CEO Jim Lundy about the increasingly important topic of sales enablement.  Lundy tells us about the weaknesses and falsehoods that are unknowingly crippling a large number of B2B firms. One thought that you’ll hear again and again is, “And they don’t even know it.”  This program is filled with ways to fix what you don’t know is dragging down company revenue. Original episode is here > In the second half, Doug Landis shares his experience as a veteran of Box, Google, Salesforce, and Oracle and he talks about the misconception around sales enablement, how you get the whole company involved in selling, and why empathy is one of the most powerful tools in the arsenal to build relationships and drive results. Original episode is here > About Jim Lundy: Founder, CEO, and Lead Analyst30 years of industry experienceSilicon Valley, CA Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, mobile, social, content management, and learning. He is also the practice lead for sales and marketing. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner, where he formed and led the collaboration and social software research team and also served as a lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. About Doug Landis: Over the last 13 years, Emcap has invested in some of the biggest and brightest SaaS companies on the planet. During this time the team has gathered remarkable insights into the critical steps necessary to build a multi-billion dollar business. Doug Landis is there to help capture, elevate and share this wisdom with the Emcap portfolio companies and the greater SaaS community at large. As a Growth Partner, his charter is to create a platform to create and share go to market insights and strategies that will help their portfolio companies scale, grow, and ultimately become the next billion-dollar SaaS company.     Revenue Optimization Radio is hosted by Patrick Morrissey of Upland Altify which is a program on the Funnel Radio Channel.  Upland Altify is the sponsor of Revenue Optimization Radio.

(Aragon Live Podcast) – In this episode Jim Lundy, CEO at Aragon, and Betsy Burton, VP Research at Aragon Research, discuss how to define your business strategy and plan for the future during the COVID-19 pandemic. The increase in remote work due to COVID-19 will have long term effects on your business. What will your

(Aragon Live Podcast) – In this episode Jim Lundy, CEO at Aragon, and Betsy Burton, VP Research at Aragon Research, discuss best practices for remote work, and managing your team remotely, during the COVID-19 outbreak. Working remotely has increased exponentially during the spread of the coronavirus, and our experts at Aragon have experience leading both

  (Aragon Live Podcast) – In this episode Phil Steitz, CTO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss simplifying business communications. Tune in to learn Phil’s tips on simplifying business communications and better connecting with your customers, and how to implement these strategies in your own business. Aragon/Nextiva Podcast:

"Global Mobility can play a key and strategic role in the overall Talent strategy of the organization." NICK MARTIN,  Enterprise Account Executive - West Coast & APAC +1.415.849.8778  nick.martin@topia.com   www.topia.com "Topia provides a unified global mobility management suite to move and manage your global talent. We provide the tools, services, and data that help you effectively leverage mobile talent—wherever and whenever your business needs them most." "We break down barriers between people and places so companies and individuals can work everywhere. In today's increasingly interconnected global economy, Topia is the partner that can help you simplify mobility and navigate the complexities inherent to a worldwide mobile workforce. Our goal is to provide you with the automated tools and data necessary to make smart strategic decisions across the relocation landscape." ARAGON RESEARCH - "Today, enterprises are faced with the reality of a global economy, where countries are connected by the internet and transcend traditional borders. The complementary searches for talent and opportunities do not stop at state or national borders, and this is where mobile recruiting constraints, including cost, complexity, compliance, and cultural issues, come into play. Global Mobility Management (GMM) is an emerging category that covers the overall business process of people movement. Today, the process of moving people around is manual, time consuming, and highly frustrating to people being moved. Global Mobility Management platforms help automate and digitize what has historically been a manual and non- automated process. The ability to make faster, evidence- based mobility management decisions will provide a competitive advantage for early adopters of GMM platforms. Discover how Global Mobility Management platforms are changing the future of work."

  (Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings.  Security is an area of critical concern in the enterprise. But meetings are often overlooked. Are your meetings encrypted? If they aren’t, do you know

Contentstack the pioneer in API-first, headless CMS technology – accelerates and simplifies content management across today's and tomorrow's digital channels, including web, mobile, and IoT. From desktops to smartphones, from kiosks to smartwatches, from billboards to jumbotrons, from dashboards to VR headsets – content is delivered with the push of a button and optimized for every screen, device, and channel. I invited Neha Sampat, CEO, Contentstack onto my daily tech podcast to learn more about her story and how Contentstack is using AI to help its customers (including Miami HEAT, Marriott, Martha Stewart) create a better digital experience. We discuss how AI is changing the content generation process. Neha also talks about how its capabilities, including those of natural language processing (NLP) and natural language generation (NLG), can help accelerate the process of content generation. Neha is a recognized industry leader, a proponent of diversity and an outspoken advocate for women in leadership. She can be found appearing on keynote stages or expert panels discussing her experiences as an entrepreneur, a female leader, or her company's role in the future of technology. Previously, Neha was Founder and CEO of Digital Experience Platform Built.io®, which was acquired by German software powerhouse Software AG in September 2018. Built.io® – a 2017 Gartner Magic Quadrant Vendor and 2016 Gartner Cool Vendor – provides a digital experience platform to help organizations accelerate their digital transformation. Neha was named in “San Francisco Business Times Most Influential Women in Bay Area Business” in 2017, is a “San Francisco Business Times 40 under 40” honoree and one of “50 Women in Tech Dominating Silicon Valley” in 2015. Neha was most recently honored as “CEO of the Year” by Aragon Research in December 2018.

  (Aragon Live Podcast) – In this episode, RingCentral’s Neha Mirchandani, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss how to incorporate customer engagement and employee engagement.    Tune in to learn more about why your business should be leveraging an inclusive engagement strategy to increase productivity and satisfaction across all aspects

Ronan talks to Aine Denn the Co-founder of Altify and Nigel Cullington the Senior Director of Product Marketing at Altify. Aine and Nigel talk about their backgrounds, what Altify does, and the Salesforce platform that they are built on. They also talk about how Customer Revenue Optimisation which is also known as CRO works, the recent report by Aragon Research that mentions Altify, and what's next for Altify.

AVAYA announced it has been recognized as a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2019. According to the report, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees.

In this episode, Predictable Revenue host Patrick Morrissey interviews Aragon Research CEO Jim Lundy about the increasingly important topic of sales enablement.  Lundy tells us about the weaknesses and falsehoods that are unknowingly crippling a large number of B2B firms.  One thought that you’ll hear again and again is, “And they don’t even know it.”   This program is filled with ways to fix what you don’t know is dragging down company revenue. About Jim Lundy: Founder, CEO, and Lead Analyst30 years of industry experienceSilicon Valley, CA Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, mobile, social, content management, and learning. He is also the practice lead for sales and marketing. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner, where he formed and led the collaboration and social software research team and also served as a lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. Prior to founding Aragon Research, Jim was the VP/general manager of the collaboration business unit at Saba Software. Jim also spent 15 years at Xerox in a variety of software and hardware sales and marketing positions. Jim has a B.S. in finance from Penn State University. About the Show: Predictable Revenue Radio by Altify The only way to unlock sustained growth is to deliver predictable revenue, and that’s the focus on Predictable Revenue Radio. Delivering insights, thought leadership, and best practices on how to improve sales velocity, Predicable Revenue Radio talks to the top B2B sales leaders, sales ops, enablement and marketing execs to help you crack the code to high performance selling. Predictable Revenue Radio brought to you by Altify, the Sales Transformation company. The host is Patrick Morrissey Visit Altify.com today to see how they help accelerate sales performance for some the world’s best sales teams including Autodesk, Comcast, GE, Honeywell, Salesforce, Tableau, and UnitedHealthcare.

  (Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration market. Take a listen to learn more about the shift away from traditional enterprise communications infrastructures and toward unified IT initiatives. 

  (Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about the importance of leveraging intelligent communication offerings in the era of the customer, and how Nextiva’s NextOS platform uniquely empowers

  (Aragon Live Podcast) – In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration market. Take a listen to learn more about app overload in the workplace, and how a user-first approach can alleviate the

  (Aragon Live Podcast) – In this episode, Mark Magnacca, President and Co-Founder of Allego, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss two best practices sales leaders need to implement now to empower their sales teams. Two Best Practices for Sales Learning – Aragon Live            

  (Aragon Live Podcast) – In this episode, Jim Lundy, CEO and Lead Analyst at Aragon Research, and Mark Magnacca, President and Co-Founder of Allego, discuss the current state of sales learning—and why sales leaders should consider re-thinking their approach to how they train and provide feedback to their sales teams.  What Is the Current

  (Aragon Live Podcast) – In this episode of Aragon Live, Jim Lundy, CEO and Lead Analyst at Aragon Research, and Michael Schultz, VP of Marketing and Business Development at ClearSlide, discuss this year’s Dreamforce 2017—and how to transform sales with Sales Engagement Platforms. Listen to the podcast for details. Transform Sales with Sales Engagement Platforms

  (Aragon Live Podcast) – In this episode of Aragon Live, Jim Lundy, CEO and Lead Analyst at Aragon Research, and Marc Moschetto, CMO at PeopleFluent, discuss the race to empower employees with modern learning. Listen to the Aragon Live Podcast to hear the conversation.  Read the HR Study mentioned in this episode. The Race Is

  (Aragon Live Podcast) – In this episode, CEO and Lead Analyst of Aragon Research, Jim Lundy and Chief Operating Officer of HelloSign, Whitney Bouck, discuss a more intelligent way to create and move content in the workplace. Listen to this Aragon Live episode to learn how a new category called Workflow and Content Automation is