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CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Why You Can't-Miss This EpisodeDive into the fascinating future of customer interactions as Sirte Pihlaja discusses the rise of machine customers and digital assistants. Discover how this emerging technology will revolutionize customer experiences, reshape industries, and create a new era of business opportunities. This episode is your guide if you want to stay ahead in CX.About the GuestSirte Pihlaja is the CEO and Customer Experience Optimiser of Shirute, the first customer experience agency in Finland. She is also heading the activities of the Customer Experience Professionals Association (CXPA) in Finland. Sirte is an internationally known expert in her field, a trainer, designer, and strategist with over 25 years of experience in advising large domestic and international corporations and brands in different industries (e.g., Elisa, Arabia, Fiskars, Hackman, Iittala, Marimekko, Nokia, Nordea, Rovio, S-Group, TeliaSonera, Veikkaus, VR and Finnish Broadcasting Company).Sirte delivers creative solutions in customer experience research and experience design, customer experience management, data-driven business, the voice of customer and reputation management, and concretizing solutions through multi-channel service design.Relevant Linkshttps://linkedin.com/in/sirte https://www.shirute.fi/en https://www.machinecustomers.fi The Top 3 Key LearningsMachine Customers Are the Future: Autonomous digital assistants are evolving rapidly, offering businesses a unique opportunity to innovate and engage with a growing market segment.Empathy Meets Automation: While human connections remain essential, companies must also adapt to machine interactions that prioritize efficiency and convenience.Prepare for Hyper-Personalization: The rise of machine customers will demand tailored customer journeys and proactive, AI-driven solutions.Chapters00:00 Introduction and Guest Presentation 04:18 Exploring the Concept of Machine Customers 06:24 Practical Examples and Uses of Digital Assistants 09:12 Creating and Utilizing Digital Assistants 13:12 Challenges and Opportunities for Companies 23:26 Future of Machine Customers and AI 27:38 Conclusion and Contact InformationKeywordsmachine customers, digital assistants, customer experience, CX innovation, autonomous systems, generative AI, hyper-personalization, customer journeys, CX strategy, future of CX, AI in CX, empathy in CX, AI tools, proactive solutions, digital transformationFinal NoteThank you for tuning into the CX Goalkeeper Podcast! If you enjoyed this episode, make sure to subscribe, share, and leave a review. Stay connected for more insightful discussions:Podcast PageApple PodcastSpotifyYouTubeFeedback is always welcome—don't hesitate to reach out and share your thoughts!
The Textile Innovation Podcast presents Noble Biomaterials' panel discussion on “Supply Chain Collaborations: Solving for Innovation and Certification” at Functional Fabric Fair in November 2024.In this special episode of WTiN's Textile Innovation Podcast, we have partnered with global supplier of antimicrobial and conductive solutions for soft surface applications, Noble Biomaterials.WTiN sponsored Noble Biomaterials' panel discussions at Functional Fabric Fair (20-21 November 2024) in Portland, titled "Supply Chain Collaboration: Solving for Innovation and Certification". The panel featured Noble's SVP and CMO Allon Cohne, and industry leaders from Coolcore, Sustainable Fabric, S-Group, Hohenstein, and HILOS. Together, these experts provided insights on best practices, challenges, and examples of how to leverage collaboration and drive rapid innovation.In episode 105 of WTiN's Textile Innovation Podcast, we present this panel discussion, which explores innovation through collaboration, navigation certification requirements, and sustainable and ethical practices.Noble Biomaterials was the winner of WTiN's Innovate Textile Awards 2024's Material Innovation category for its Iconic + Botanical technology. The groundbreaking innovation is a testament to Noble's dedication to pushing the boundaries of material science. If you would like to learn more, please visit noblebiomaterials.com.You can listen to the episode above, or via Spotify and Apple Podcasts. To discuss any of our topics, get in touch by following @wtincomment and @abi_wtin on X, formerly Twitter, or email aturner@wtin.com directly. To explore sponsorship opportunities, please email sales@wtin.com.
FULL SHOW NOTES https://podcast.nz365guy.com/527 Imagine intertwining the rhythms of personal passion with the beats of cutting-edge technology. That's the melody we play in our latest discussion with Jon Russell and Mike Gowland from A&S Group, where we harmonize the tunes of AI, the Power Platform, and life's candid moments. Our guests don't just bring their tech expertise to the table; they also share slices of their personal worlds, from John's artistic forays into photography and music to Mike's heartfelt family tales, setting the stage for a symphony of stories where technology meets the heart.'Just Ask It' isn't just a tool; it's a testament to the spirit of innovation that thrives at the intersection of AI and human ingenuity. We wade into the narrative of this game-changing asset for DataVerse schema generation, born from a high-stakes challenge to assist a water utility company. Witness how a blend of technical prowess and AI assistance gave rise to a digital copilot that now empowers consultants to demonstrate DataVerse's versatility across diverse industries, all while fostering a unique dialogue between technology and user needs.As we peer into the horizon, we ponder the future of personal language models and their transformative potential for businesses and individuals alike. The conversation takes flight as we discuss the impact of shrinking chip sizes on AI development, the allure of personal digital avatars, and the ethical framework that must scaffold the AI landscape. Join us as we explore these trails, guided by John and Mike's insights, and consider how the burgeoning growth of AI technology could shape a future where your tech understands not just your commands, but your story.RESOURCES MENTIONED: Just Ask It - https://github.com/sgtsnacks-64/JustAskIt/tree/main AgileXRM AgileXRm - The integrated BPM for Microsoft Power PlatformSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening
FULL SHOW NOTES https://podcast.nz365guy.com/519 Ever wondered how spicy curry ties into the low-code revolution? Jason Earnshaw from Huddersfield, our Low Code Practice General Manager with a penchant for Dynamics 365, spices up our show with his rich stories from the IT landscape. His journey from the days of Lotus Notes to the cutting-edge Power Platform offers a delectable mix of personal anecdotes and professional insights, proving that technology and curries do get better with time.This episode is a time capsule, where we journey through the evolving world of IT, from the nostalgia of Microsoft CRM's transformation into Dynamics 365 to the emergence of solutions like Mendix. It's a narrative woven with reflections on the past and excitement for the future, as Jason walks us down memory lane, sharing how XRM's potential was overshadowed by internal politics and how customer needs drive the ever-changing tech ecosystem.Finally, the conversation shifts gears to the culture and aspirations driving A&S Group, where community involvement and diverse perspectives aren't just buzzwords—they're the very fabric of their success. We untangle the complex tube map of project management, stopping at critical stations like ALM and security, and discuss how these elements contribute to delivering tailored pathways to triumph for their clients. Join us for a session that marries the technical with the personal, the past with the present, and success with the community.AgileXRM AgileXRm - The integrated BPM for Microsoft Power Platform 90 Day Mentoring Challenge 2024 https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening
Apologies for the radio silence over the last couple weeks, Alexi has been in Greece, Denmark, and Germany, and Ryan has been on a reporting trip in Finland. We just haven't had time to record. But we're back to discuss what Ryan learned about Finland's S Group cooperative retailer and how the broader Finnish society compares with America. Enjoy!
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THE VENT is back! Today we discuss one listener's dilemma with wanting another child, while her partner is on the fence. We also discuss pregnancy shoots, sex during pregnancy & attraction level, couple's counselling (and our own experiences) and Jess's ANNOUNCEMENT! Enjoy Episode 37 and don't forget to sign up to our Mother, Unrefined mothers group here Episode breakdown:· Jess's announcement (Nicola had no idea!)· Postpartum identity loss · Mother Unrefined moments · THE VENT question & answer· Couple's counselling· Baby showers for the second pregnancy? An actual thing?· JOIN OUR MOTHER'S GROUP here If you enjoyed this episode we would really appreciate if you could leave us a rating or review, it means so much to us and it really helps us to be seen (and obviously we will love you forever for it!) Follow us at @mother_unrefined to find out more! And feel free to have a little stalk sesh... @the__unrefinednutritionist @j.oc__
Deze week staan Arend Jan en Niels er niet alleen voor. Ook de winnaars van de weggeefactie van vorige week schuiven aan. Zij noemen hun toppers en floppers voor 2023. Verder bespreken zij onder andere PostNL, Alfen en B&S Group.
In deze podcast hebben Niels Koerts en Arend Jan Kamp het onder andere over de overnamefantasie in B&S Group, ASMI, Aedifica, Alfen en meer!
Finland has a 1300 km long land border with Russia, fought two wars in the 1940s to defend then reclaim territory, and is now applying to join NATO. There, most knowledge of the country ends.Which is a shame.Because a staple of Finnish life could offer a permanent solution to supply crises in Britain – using cooperatives not corporations to deliver. During a cycle on the Finnish-owned Aland Islands Lesley used cooperatively-owned ferries. This year, during a summer trip to the Sibelius Festival in the Finnish city of Lahti, she visited the cooperatively run Housing Fair, the Metsalitto Forest cooperative (which has 100 thousand members), stayed at the cooperatively owned Solo Sokos Hotel in Lahti - part of the huge S-Group cooperative with more than 3 million members and passed cooperatively owned shops, businesses and banks at every stage of her journey.How does it all work?Lesley Riddoch went to Finland's seventh largest city to find out. With thanks to Risto Turanen, Kari Huhtala, VisitFinland, Finnair and Sokos Hotels. ★ Support this podcast ★
Welkom bij Aandeelhouder Inside, de leukste podcast over beurs en beleggen. In deze podcast praat Nico Inberg van De Aandeelhouder met beursanalist Albert Jellema van Probeleggen en econoom Jaap Koelewijn van Financieel Denkwerk. In deze uitzending komen onder andere aan bod: - Het CPI-cijfer is nog steeds opmerkelijk hoog, en weer hoger dan verwacht. Hoe reageren de beurzen? - De opmerkelijke draai van de Britse regering - Wat moet je nou met Philips? - Basic-Fit in vizier shorters door hoge schuld - Gaat B&S Group van de beurs? Deze podcast wordt elke donderdag opgenomen in onze studio (Meettin) in Naarden. Nog geen lid van De Aandeelhouder? Het De Aandeelhouder Premium abonnement biedt leden toegang tot de snelst groeiende beleggingsclub van de Lage Landen. Je krijgt toegang tot ons online beursmagazine, exclusieve chatsessies, research op beursgangen beleggingsadviezen op ruim 100 aandelen in Nederland en België. Voor slechts €14 per maand (betaling per jaar) krijg je toegang tot alle informatie en helpen wij jou op weg naar betere beleggingsresultaten. DAH Lid worden: https://bit.ly/DAHAbonnement Instagram: https://bit.ly/DAHInstagram Twitter: https://bit.ly/DAHTwitter Facebook: https://bit.ly/DAHFacebook
Hello everybody and welcome back to the Crushing It In Construction podcast. My name is Jordan Skinner, I am your host, and this week I'm chatting with Mark Yates, who is the Managing Director of Y.E.S Group, here in South Australia, they are a company based in Renmark. In this episode, we basically just cover off on how Mark built the company from first being a sole trader to eventually becoming a company and hiring his first people and the first projects that he did. So it's a really interesting podcast episode I always enjoy hearing about how people have built things! Lets get into the show. CONTACT DETAILS:Mark YatesLinkedIn: https://www.linkedin.com/in/mark-yates-3716425b/Website: https://yesgroupsa.com.au/Jordan SkinnerLinkedIn: https://www.linkedin.com/in/jordan-skinner-685439178/Website: https://moonshotmedia.com.au/
May 19, 2022 Marjaana Saarikoski, Director, Cooperative Affairs at SOK Corporation discusses her extensive experience with cooperatives, and how the country of Finland is impacted by having more than 90% of its households as members of cooperatives. Marjanna Saarikoski has spent a major part of her career with consumer cooperative S Group. Since 1983 she has held various leadership positions in sales, marketing, chain/concept management and its membership & loyalty program of 2,5 million co-op members (80% of the Finnish households). Since 2015 Ms. Saarikoski has been representing S Group in the national and global cooperative movement. Since 2017 she has been a committed member at the Board of the ICA. In addition, since 2020 she has held the office of President of the Euro Coop, a European sectoral organization of the consumer cooperatives. Ms. Saarikoski has extensive education and training. She holds a Master of Science in Economics and Business Administration from The University of Tampere; has participated in leadership and strategy studies in Templeton College, Oxford in Helsinki School of Economics and Business Administration where she acquired a Diplomas from the Leadership and Strategy Program AaltoJOKO, and Marketing for Professionals.
This episode is a stern warning to dial in your nutrition. We have a chronic disease epidemic here in the United States, and it isn't getting any better. QUICK FACTS FROM CDC WEBSITE:DiabetesTotal: 37.3 million people have diabetes (11.3% of the US population)Diagnosed: 28.7 million people, including 28.5 million adultsUndiagnosed: 8.5 million people (23.0% of adults are undiagnosed)PrediabetesTotal: 96 million people aged 18 years or older have prediabetes (38.0% of the adult US population)65 years or older: 26.4 million people aged 65 years or older (48.8%) have prediabetesSHOCKING!!!How do we avoid this?- Find a diet that works for us and leads us in a direction toward health and exercise. Do this before it's too late. If you have any questions, reach out to me at jp@higherlevelcoaching.co.ALSO, if you are a man and don't know where to start or feel like you could be living at a higher level, but you aren't, YOU MUST sign up for my next MEN'S GROUP that starts MAY 9th.Shoot me an email at jp@higherlevelcoaching.co that you want to join, or schedule a call with me here: https://calendly.com/higherlevelcoaching/higher-level-coachingLet's go!!!
Sign up for our brand new 14-day Credit Hero Challenge.Your success as a credit repair business owner depends on two things:1. How well you do for your clients.2. How many clients you can get.Most people nowadays will go overboard with the first and forget about the second.But as today's podcast guest explains, that's not an optimal strategy.Deanna Knowles is a social media marketing expert, she is the CEO of the F.A.M.O.S Group with over a decade of experience in marketing. She also specializes in lead generation for credit repair businesses.On today's podcast, she is going to talk us through everything she has learned about credit repair business marketing. Including the best social media strategies, tips, tricks, and hints to maximize your business growth.Topics such as ninja-hacks to boost conversions and how to generate leads with no experience will be covered.Everything you need to know about how to best market your credit repair business is right here!Make sure to check it out!Key Takeaways:Intro (00:00)Lead gen with no experience (04:00)Defining ‘Hot' vs ‘Cold' leads (06:21)The biggest misconception about credit repair marketing (07:51)How much to pay per lead (09:32)How to nurture leads (10:43)Automating lead gen (12:40)The importance of follow-up (15:33)The optimal referral system (17:25)Real-life case studies (24:12)Rapid-fire questions (24:50)Additional Resources:- Get a free trial to Credit Repair Cloud- Get my free credit repair training- Learn more about the F.A.M.O.S GroupMake sure to subscribe so you stay up to date with our latest episodes!
Episode 67 features Absolut Vodka, the brand that clever print ads made, from the Swedish state-controlled liquor monopoly. Bottled in 750ml at 40% ABV, or 80 proof, it retails for $20. Enjoy this episode with some Absolut however you like it. Absolut's official website: https://www.absolut.com/us/ (https://www.absolut.com/us/) Brief Historical Timeline: 1879 -L.O. Smith begins selling Absolut Rent Bränvin 1917 - Swedish government entity, Vin & Sprit is formed 1979 - Absolut Vodka, the brand for export, is created 1979 - Absolut Vodka is first sold in the United States by Carillion Importers 1980 - The first ad, entitled "Absolut Perfection" runs 1984 - Sales surpass 440,000 cases 1985 - Artist Andy Warhol is commissioned to paint his rendition of the Absolut bottle, creating "Absolut Warhol" 1989 - Absolut becomes the largest imported spirit by volume in the USA 1994 - Vin & Sprit replaces Carillion Importers with Seagrams in the USA 2008 - French spirits conglomerate Pernod-Ricard buys V&S from the Swedish government for $8.3 Billion US Dollars Key Cocktails: Absolut is unflavored vodka, it literally mixes with anything! References: https://en.wikipedia.org/wiki/Absolut_Vodka (Wikipedia Article on Absolut) https://en.wikipedia.org/wiki/V%26S_Group (Wikipedia Article on V&S Group) https://en.wikipedia.org/wiki/Lars_Olsson_Smith (Wikipedia Article on Lars Olsson Smith) http://absolutad.com/absolut_about/history/story/ (AbsolutAd.com) Book: Vodka - How a Colorless, Odorless, Flavorless Spirit Conquered America by Victorino Matus Contact Information: Official show website is: https://www.liquorandliqueurconnoisseur.com/ (www.liquorandliqueurconnoisseur.com) Join my mailing list: http://eepurl.com/hfyhHf (http://eepurl.com/hfyhHf) Facebook: https://www.facebook.com/liquorandliqueurconnoisseur (https://www.facebook.com/liquorandliqueurconnoisseur) Instagram: https://www.instagram.com/LiquorandLiqueurConnoisseur/ (https://www.instagram.com/LiquorandLiqueurConnoisseur/) Twitter: @LLConnoisseur
With volatility slowly making its way back to global markets, would this be a good time to take some money off the table and go long on cash? The Morning Run speaks to fund manager Jack Kouzi, Director for Strategy at V.F.S Group, about this, as well as whether the Fed has inflation under control, commodity prices, talks about a Warner Media and Discovery Inc merger, and how companies can hedge risks with the global chip shortage.
Episode 51 features Plymouth Gin, a category of one in the world of gin styles. The bottle for the tasting is 750mL at 41.2% ABV, or 82.4 proof. Enjoy this episode with some Plymouth Gin, neat, with tonic, or mixed in a martini. Plymouth's official website: https://www.plymouthgin.com/en-EN (https://www.plymouthgin.com/en-EN) Brief Historical Timeline: 1431 - Building constructed as a monastery 1530s - King Henry VIII dissolved monasteries in England 1620 - Voyagers on the Mayflower spent their last night in England at the distillery site 1793 - The Coates family bought the distillery and started producing Plymouth Gin 1882 - Trademark is registered for Plymouth Gin, creating a geographically protected designation 1930 - Plymouth Gin is listed in more than 20 recipes in the Savoy Cocktail book 1940s - Distillery is bombed during the war and the original recipe is lost 1996 - A management group buys Plymouth and invests in it 2004 - Brand is sold to V&S Group 2008 - Pernod Ricard acquires V&S Group and Plymouth Gin 2014 - Pernod Ricard lets the geographic protected region designation lapse Key Cocktails: Plymouth gin could be an original gin in the Martini. It's also very cocktail friendly. Try Plymouth Gin in a Gin & Tonic, Martini, or other classic gin based cocktail. References: https://en.wikipedia.org/wiki/Plymouth_Gin (Wikipedia Article on Plymouth Gin) https://www.bonappetit.com/story/different-types-of-gin (Bon Appetit Article on Types of Gin) https://www.ginfoundry.com/gin/plymouth-gin/ (Gin Foundry Article on Plymouth Gin) https://youtu.be/SHVsIa1HXwY (YouTube Video on History of Plymouth Gin) https://youtu.be/Wr2LElVcXl4 (YouTube Video on What is Plymouth Gin) https://www.youtube.com/watch?v=CcngSD5eRbE (YouTube Interview with Master Distiller from 2014) Contact Information: Official show website is: https://www.liquorandliqueurconnoisseur.com/ (www.liquorandliqueurconnoisseur.com) Join my mailing list: http://eepurl.com/hfyhHf (http://eepurl.com/hfyhHf) Facebook: https://www.facebook.com/liquorandliqueurconnoisseur (https://www.facebook.com/liquorandliqueurconnoisseur) Instagram: https://www.instagram.com/LiquorandLiqueurConnoisseur/ (https://www.instagram.com/LiquorandLiqueurConnoisseur/) Twitter: @LLConnoisseur
In this episode of Forever a Golden Bear (co-hosted by Cal backstroker and Olympian Ryan Murphy) we follow the remarkable journey of Bengt Baron, who won his first Olympic gold medal (in the backstroke) at age 18. We track the importance Bengt placed on attending UC Berkeley; to his formative development as management consultant with McKinsey & Co., to exploring the wisdoms Bengt gleaned from holding senior management roles for multinational firms over more than two decades, beginning in his early thirties. Those roles included President of Kodak and Coca Cola Sweden; CEO of V&S Group and its former brand Absolut Vodka (which Bengt founded, and later sold); and CEO of the global confectionery company Cloetta. In this masterclass on general management, Bengt advocates broadening one's skills early; how curiosity drives performance in both sports and in business; and how a posture of patience, horizontal functional know-how, and empathic human interest, is critical to effective leadership of high-performing teams.
This week on BEHIND THE LENS we go back to The Hundred Acre Woods with some prerecorded exclusive interviews with JIM CUMMINGS, writer ALLISON SCHROEDER and costume designer JENNY BEAVAN. Not only is it Awards Season, but CHRISTOPHER ROBIN is available November 6, 2018, on Digital and Blu-ray. And we catch up with writer/director/actor JOSEPH CULP talking about his new film (and feature directorial debut) WELCOME TO THE MEN'S GROUP. Every film starts with a story and we start off the show with CHRISTOPHER ROBIN screenwriter ALLISON SCHROEDER. Listen as she talks about creating the story and balancing screen time among Winnie the Pooh, Tigger, Eeyore and the gang, as well as the dynamic between Christopher Robin and Pooh. Of course, once you have the words on the page, it's time to flesh out your characters through performance and there's no better man for that job than master voice actor JIM CUMMINGS who talks about voicing Pooh and Tigger and how these performances of the dynamic duo differ from those of the past 30 years. But then, you need a look. Luckily for Christopher Robin and Pooh that Academy Award-winning costume designer JENNY BEAVAN was on hand to develop period perfect looks for not only our furry friends but the humans milling about the film as well. Listen as she talks about director Marc Forster's vision in terms of the look of the film and how costume played into that, and how she works with costume houses to find just the right looks for characters, not to mention hand-knitting Pooh's signature red sweater. Then, take a listen to my conversation with JOSEPH CULP (son of acclaimed actor Robert Culp) as he talks about his feature directorial debut with WELCOME TO THE MEN'S GROUP. Writer/director/producer and one of the film's stars in an impeccable ensemble cast, Joseph goes in-depth about story development, casting, and the importance of this film in today's world. http://behindthelensonline.net http://eliasentertainmentnetwork.com
Marjaana Saarikoski, Director of Cooperative Affairs and Partnerships at SOK Corporation, and Vice Chair of The Alliance Gender Equality Committee, is interviewed by Vernon Oakes, host of Everything Co-op in honor of Women's History Month. Ms. Saarikoski has been with S Group since 1983 in various leadership positions in sales, marketing, chain/ concept management and its customer loyalty program. She has wide business experience of retailing and cooperation with various stakeholders, and is currently a member of on the International Co-operative Alliance, (ICA) Board of Directors. Ms. Saarikoski has received several honors and acknowledgements in the Cooperative sector. She states: “I believe that the cooperative movement is a flourishing business model for the future, and in working together more deeply in new ways we are able to build a better world.”
S-Group van a animar por segundo año consecutivo la fiesta de navidad del VBC, estamos muy contentos y orgullosos porque la participación de S-Group garantiza el mejor de los espectáculos no solo por la música sino por la calidad de la tarima y sus luces. Pueden Contactar a Pascual Matera al 954-937-8829. Para ver videos de la banda visiten www.sgmusicusa.com
After years of inactivity in the private label market, two of Finland’s largest grocery retailers are launching private label lines. S Group is launching Kotimaista, which will consist of four hundred products and Kesko is releasing a private label series called K-Menu. Private label shares are on a constant increase in Finland and these products are not seen as an economy alternative, therefore these launches are forecasted to be successes.