B2B E-Commerce Integrated: The untold perspective of IT leaders

B2B marketplaces have grown their popularity in the global e-commerce scene. But is joining a marketplace a good idea for you and your business? And if so, how do you make sure that you are going about it the right way?In this episode, Arno is joined once again by B2B e-commerce expert and digital consultant, Helena Strahl from Waye Digital. With over a decade of experience in e-commerce, she gives her take on current marketplace trends while assessing its growth and rise in popularity. With various examples, she explains why product complexity and viability matter, and the ins and outs of quotations and pricing strategies.   Tune in to learn about: How to overcome the challenges of venturing into the marketplace What you need to know about technology and marketplace integration Why entering the marketplace is only advisable when your company's base is strongly set Connect with Arno Ham on LinkedInConnect with Helena Strahl on LinkedIn

Building and maintaining good customer relations is critical in the world of B2B e-commerce.  But how can you ensure that you maintain credibility and trust, all while serving a range of customers, each with a unique set of needs and expectations? In this episode, Arno is joined by Aloisio Bacchetti, Global Program Manager at Schneider Electric. Aloisio's extensive experience in digital transformation comes to the fore as he delves into this subject, offering a great handful of insights and best practices. A single line of order input by a salesperson consumes an average of 30 seconds and very often B2B order can include hundreds of such lines. This leads to wasting time on low-value tasks and takes off time from tasks that could bring more revenue to the business such as new customer acquisition or upsell. During the episode, Aloisio explains the advantages of automating such processes, and how to handle internal resistance by showing the employees the mutual benefits of automating these processes that extend not only to them but also resonate positively with customers.Tune in to learn about: How to deal with internal e-commerce resistance How to measure the success of an online self-service tool Why optimizing efficiency matters and how it can increase both customer and employee satisfaction Connect with Arno Ham on LinkedIn

Michael Vax, the Founder of CommercelsDigital, has made an extensive career in e-commerce and IT landscapes as he has also worked for companies such as Spryker and SAP hybris.In this key moment of episode 24, Michael talks with Arno about IT projects and especially about e-commerce implementations in the B2B scene. Michael emphasizes the diversity in implementations across different industries and businesses, highlighting the importance of recognizing and appreciating the unique needs of each entity. Listen or watch on Youtube to discover insights on optimizing B2B success!More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website 

Are B2B and B2C e-commerce really that different from each other?Inspired by episode 30 with the e-commerce expert Jason Greenwood, Arno Ham and Emilie Dubau uncover these two fascinating worlds and strike a balance between similarities and differences, empowering businesses to tailor their e-commerce strategies for unrivalled success.Through interactive insights, they discuss the depths of customer behaviours in B2C and delve into the sophistication of B2B firmographics, tiering, and data management. Specifically, how B2B companies skillfully manage complex data sets them apart from mainstream e-commerce practices.Useful links:Connect with Arno on LinkedInConnect with Emilie on LinkedInWatch the video summary on YouTube

Join Arno in this captivating episode with a fascinating conversation with Al Mendes, the Senior VP of IT at Martignetti Companies. As the leading distributor of wines and spirits in New England, and the sixth-largest distributor in the United States, Martignetti faces unique challenges in the highly regulated industry.In this episode, you'll get an insider's look at the complexities involved in introducing an online channel for such a business. Al and his team encountered hurdles related to complex (B2B) pricing and product data, which required careful navigation. They successfully overcame these obstacles through seamless integration with Dynamics ERP and the ingenious use of Sana's platform.Tune in to learn how to avoid order errors by taking precautionary measures and optimizing product data and hear the thrilling account of Martignetti's remarkable launch day and the secrets behind its resounding success. 

In this key moment of episode 23, Justin King, the VP of B2B & Chief Evangelist at Salsify, talks about the importance of ERP in B2B organizations and the role of IT (ERP) departments in managing the systems for seamless experiences. Smooth and seamless experiences aren't crucial only for internal teams but also for B2B customers, especially with topics like online and offline prices. Listen or watch on Youtube to discover insights on optimizing B2B success!More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website 

In this episode, Arno talks with Greg Lewis, the Director of IT at Arizona Fireplaces, about the company's remarkable transition from traditional sales to a digital platform. Greg's love for the state of Arizona, nurtured during his SAP consultation work, led him to join the company to lead its digital transformation.Selling fireplaces is a complex puzzle, with countless variations and dimensions to consider for customers. By shifting from limited showroom sales to a comprehensive online presence, Arizona Fireplaces improved both internal efficiency and customer experience. Tune in now to discover how this transition saved them from missing an $11,000 sale made by a customer on a Sunday evening!Connect with Arno Ham on LinkedIn

In this key moment of episode 21, the IT Manager Willem Pretorius, describes Montego Pet Nutrition's quest to streamline operations by integrating an ERP system. The company was challenged with outdated systems and cumbersome administration. They ultimately chose Microsoft Dynamics 365 F&O, resulting in improved efficiency, real-time visibility, and reduced costs. Listen or watch on Youtube to uncover the transformative power of ERP integration in this captivating episode!More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website 

Join Arno in an illuminating conversation with Frank Quezada, the Managing Director of Dextra, a renowned Microsoft Dynamics 365 partner based in the Dominican Republic. Together, they embark on a journey through the vibrant e-commerce scene of Latin America, uncovering how Dextra is at the forefront of reshaping the landscape to boost profitability and productivity through ERP and e-commerce strategies. Follow along as we explore the surging demand for e-commerce solutions in Latin America, magnified by the transformative impact of the COVID-19 pandemic. We unveil the unique challenges businesses face, particularly in logistics and distribution, emphasizing the necessity of adaptability for maintaining a competitive edge.Connect with Arno Ham on LinkedInConnect with Frank Quezada on LinkedIn

Tune in to gain insights into the challenges faced and the lessons learned from MNI Direct's turbulent journey.In this key moment Jason Lu, the IT Leader at MNI Direct, explains headaches caused by unintegrated systems and the quest for a secure solution. The unsecured moments kept his IT department on edge, often finding out about issues only after customers pointed them out.Listen to the full episode or watch the episode on Youtube to get full insights into the e-commerce learnings of Jason Lu.More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website

Arno and Emilie team up to unravel the mysteries behind regulations and their impact on B2B companies. In their discussion, they cover everything from privacy rules to product safety, so they definitely got all the juicy details covered. The episode deeps dive into how ERP integration can be your knight in shining armor, simplifying audits, tests, and data management. Arno and Emilie will take you on a journey to the future, where automation swoops in to save the day. Explore transformative solutions that make complex regulations a piece of cake. Brace yourselves for cutting-edge technology that revolutionizes the way B2B companies navigate the regulatory landscape!Useful links:Connect with Arno on LinkedInConnect with Emilie on LinkedInWatch the video summary on YouTube

Are you an IT leader with a passion and vision for digitizing your B2B company but the rest of the organization is lacking behind? In this episode, accomplished e-commerce professional Derek Schroeder shares practical tips and strategies for driving change in B2B companies.Besides convincing the C-level and getting the sales team to adapt to e-commerce, Derek emphasizes the importance of proper product data management and reliable support. Why do these matter? Because they are crucial for making e-commerce a success within B2B organizations.Make sure to listen until the end of the episode to hear Derek's answer to the question from Jason Greenwood (Episode 30).Listen in to explore: How to measure success in B2B e-commerce projects What are the best practices for product data management How to overcome internal adoption issues for e-commerce Connect with Arno Ham on LinkedInConnect with Derek Schroeder on LinkedInWatch the YouTube video summary

Don't make the mistake of neglecting the integrations when implementing e-commerce. Per Bay, the Microsoft Dynamics ERP expert at Cosmo Consult, emphasizes the significance of seamless integrations for B2B companies transitioning into the digital realm. Instead of just going for the "best of the breed," opt for the best platform.Curious to know more? Tune in to find out why!Listen to the full episode or watch the episode on Youtube to get full insights into this and much more.More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website

B2B e-commerce is relatively new compared to B2C and entails a set of distinct challenges that must be tackled to ensure success. 40% of B2B transactions still follow a manual process, while the remaining are conducted through EDI, creating an enormous opportunity for e-commerce.With over 20 years of experience in e-commerce, Jason Greenwood has identified the sweet spot for B2B e-commerce and its growth potential. His international background living in different countries has played a pivotal role in shaping his expertise in guiding B2B companies with their e-commerce projects. In this episode, Jason Greenwood shares his invaluable insights on how he guides and counsels B2B firms to develop a thriving e-commerce venture.Tune in to this episode to explore: What are the best ways to organize complex B2B data for an e-commerce platform What lessons B2B can glean from the well-matured e-commerce landscape of B2C How to tackle the slow e-commerce adoption Connect with Arno Ham on LinkedInConnect with Jason Greenwood on LinkedInWatch the YouTube video summary

How can B2B manufacturers make their e-commerce journey more successful?In this key moment, Curt Anderson shares his B2B e-commerce knowledge which he has gained from helping the B2B manufacturing companies in the US. According to his experience, it is important to break the project into smaller parts and focus on the 80/20 principle. Listen to the full episode or watch the episode on Youtube to get full insights into this topic!More information:Connect with Arno Ham on LinkedInB2B E-Commerce Integrated website 

Are you considering e-commerce re-platforming but feeling overwhelmed by the complexity of the process?Eshanka Kodituwakku, an e-commerce consultant at Sana Commerce, will guide you through the eight crucial steps of the process. Eshanka has been helping companies big and small around the globe. He shares now his best practices and the essential steps to avoid potential pitfalls in the e-commerce replatforming process. Listen to the full episode to the full episode to learn more about: Why it is important to the “why” before the “how” of replatforming How to set clear expectations and review the list of B2B features and integrations. How to manage the timing and resources successfully Read the full guide on B2B e-commerce re-platforming Connect with Arno Ham on LinkedInConnect with Eshanka Kodituwakku on LinkedIn

Mainstream B2B e-commerce platforms often impose laborious and time-consuming maintenance procedures on the IT department. Moreover, these platforms frequently lack the requisite features to address the intricacies of the B2B industry. For IT Managers, it is crucial to understand how to get rid of B2B e-commerce maintenance.EPR integration can be a game-changer in resolving data-related issues, prioritizing B2B concerns, expanding market reach, and more. In this special episode, Arno and Emilie focus on helping IT Managers to overcome these challenges by pinpointing the root causes of maintenance problems and exploring ways to identify them.Connect with Arno Ham on LinkedInConnect with Emilie Dubau on LinkedInE-Commerce Maintenance Guide

In the midst of transitioning to SAP S/4HANA?During the 10th episode of Integrated Talks, Emilie and Arno are having a discussion that covers the importance of ERP-incorporated e-commerce during the migration process. They will also provide valuable guidance for B2B enterprises that are currently making the move. Additionally, the duo will share some useful pointers and tactics for shifting to the cloud.Connect with Arno on LinkedInConnect with Emilie on LinkedInWatch the video on YouTubeUseful links:What's New in Sana for Microsoft Dynamics and SAPSana for SAP S/4HANATips on re-platforming

In this episode, Jairo Garcia, the Head of IT at Integria Healthcare, provides valuable insights into the implementation of ERP-integrated B2B e-commerce in the complex healthcare industry.Tune in to the discussion to gain a more comprehensive understanding of why custom-built platforms aren't as efficient with B2B intricacy and explore the significant benefits of e-commerce integrated with ERP in such a complex industry.Jairo illuminates e-commerce's capacity to handle B2B intricacies such as pricing and regulations in the healthcare sector. Additionally, he elucidates that ERP-integrated B2B e-commerce is not solely a platform but a tactical initiative within the organization.Make sure to listen to the end of the episode as the role of AI in B2B e-commerce will also be explored in detail.Arno's LinkedInB2B E-Commerce Integrated PodcastIntegria Healthcare

Arno has a chat with Jason Lu, the IT Manager of MNI Direct. Listen to the episode to understand how ERP and B2B e-commerce updates can ease up and streamline IT maintenance, which leads to happier B2B customers and more efficient internal processes.During the conversation, Jason walks through the steps MNI Direct took when upgrading the on-premises ERP system to Microsoft Business Central Cloud. He will also deep dive into what a significant change it made for the professional landscape trade company to go for ERP integrated e-commerce platform. Stay tuned until the end of the episode to explore how AI is going to change the e-commerce landscape for B2B companies.More information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

Per Bay has seen many ERP implementations and therefore he has an in-depth understanding of how to choose the ERP landscape wisely as an IT leader. As the Product Lead at Cosmo Consult, Per helps customers find the best solution for their specific needs by leveraging his extensive ERP expertise.In this episode, Per joins Arno to talk about how the e-commerce landscape has changed over time and why the combination of ERP systems together with e-commerce is essential. They discuss the current trends of the ERP landscape and the reasons why ERP systems are vital to centralize, streamline, and scale your business. Stay tuned until the end to hear his answer to the question which was asked by the previous guest, Michael Vax (Episode 24).More information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

ChatGPT and OpenAI have been popular topics over the past months, for a good reason. This is because ChatGPT is being used around the world to revolutionize the way we create content.In the 9th episode of B2B E-Commerce Integrated Talks, Arno Ham and Emilie Dubau discuss how OpenAI can be used in B2B companies for e-commerce purposes. They also give their insights on the e-commerce features that could most benefit from AI technology.Press play on this episode to learn:  What are some practical tips for B2B companies to use OpenAI for automating their time-consuming processes such as creating product descriptions and images?  How can the OpenAI tool be a great tool to use for a company with a lower budget?  What insights have Arno and Emilie heard from their networks about using ChatGPT? Connect with Arno on LinkedInConnect with Emilie on LinkedInWatch the video on YouTube

Listen to this episode with Michael Vax to elevate your B2B e-commerce game with the skills and knowledge for better adoption.Michael has had an extensive career with product architecture and development at companies like Spryker and SAP Hybrids. Now he joins the conversation with Arno to share his insights on B2B trends, e-commerce, and technologies, drawn from more than 35+ years of experience.In the episode, Michael explains why it's necessary for B2B companies to continuously evolve their processes and what motivated him to create his educational e-commerce course.Tune in to explore:· Why B2B e-commerce is inherently more complex than B2C· Why you shouldn't forget the "North Star" in the e-commerce projects· What B2B can companies do to encourage and support e-commerce adoptionMore information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

In today's episode, Arno has a chat with Justin King, VP of B2B & Chief Evangelist for Salsify.Justin has been spreading the good word about B2B e-commerce since 2007 and talks with Arno about how his message has changed over the years. E-commerce should be foundational to any B2B business' strategy. But he recognizes the hurdles, particularly when it comes to the complexity of B2B sales.In the podcast episode, he also outlines:- Why B2B leaders should be focused on making their customer's jobs easier- Why ERP is the lifeblood of B2B businesses and how to optimize that- How content should be viewed as a program for sales enablement, not a productMore information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

In this episode, Arno Ham and Emilie Dubau are going to talk about how B2B e-commerce can keep business going during a recession.They give insights into how to save costs, increase your revenue, and mitigate the impact of an economic downturn on your B2B organization. They are also talking about automation and its importance of it for B2B businesses as these processes can help you tighten your B2B sales channels, retain loyal customers, and simplify your payment systems.Key Points From This Episode:- Factors that make the current global economic situation so challenging- Why laying people off is not a recommended strategy for saving costs- The benefits of moving from traditional sales methods to automated channels- Advice on how to automate the B2B sales channel- The importance of ensuring that your sales teams are on board with your actions- Real-world examples from Sana Commerce customers of the problems that Sana can help solve- Advice on how to protect your organization from negative economic impactsConnect with Arno on LinkedInConnect with Emilie on LinkedInWatch the video on YouTube

Curt Anderson is a popular e-commerce coach for manufacturers in the US and he has great, optimistic advice for anyone starting an e-commerce project. In the episode, Arno and Curt chat about institutional resistance manufacturers often face when beginning with e-commerce, how to tackle large projects in phases, and most importantly, why being solution focused is better than being product focused.Listen to the full episode to hear Curt's take on: • How automation is key in making online sales easier because it helps prioritize customer convenience • Why digital self-service allows B2B businesses reach more customers and convert more sales • Why small investments can still have a big impact in the face of tough economic timesMore information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

It's a special episode featuring the return of a guest from 2022, Willem Pretorius from Montego Pet Nutrition. Willem takes center stage in this episode as he explains in full detail Montego's B2B business case. He walks through challenges they had before ERP integration and how easy it was to set up a web store that converts with ERP-integrated e-commerce.He explains:- How Montego was able to get the vast majority of customers to use the web store in a short amount of time- Why updates and changes now only take a few seconds with real-time updates between the ERP and web store- What Montego's plans are for the future and how ERP integration is key for their continued success- What is his approach to reducing the total cost of ownershipMore information:Connect with Arno Ham on LinkedInB2B E-commerce Integrated websiteB2B E-commerce Integrated on YouTube

Arno rings in the new year with Sana's Customer Success Director Emilie Dubau for a bit of reflection on the past. But more importantly, they set their sights on the future and specifically, what trends they expect to see in B2B e-commerce in 2023. 2023 is a year where online B2B sales will be the default, so the focus should be on making that online buying experience convenient and reliable with concepts like unified commerce, hyper-personalization, contextualized real-time pricing and more. Listen to the full episode to find out more about:-How continued supply chain disruptions will affect B2B suppliers-How customer analytics are key to providing a personalized experience-Why customer relationships are still at the heart of B2B sales

Helena Strahl and Niklas Helgesson are two self-proclaimed "B2B e-commerce nerds," and you can hear that passion in their conversation with Arno. Helena and Niklas speak with Arno about all the unspoken work that goes into making B2B e-commerce work in the face of enormous complexity. They highlight that a desire for a nice B2B web store is just scratching the surface. Organizing product and customer data is a large initiative that all B2B companies should treat as the foundation for a functional web store. Tune in for Helena and Niklas' advice for increasing e-com adoption and managing resistance, both internally and externally!  *Helena and Niklas also underline that B2B e-commerce is just one part of a larger digital transformation*They explain how institutional knowledge within B2B organizations can be shared to create an overview of manual processes. Why B2B companies should invest in B2B e-commerce.  The benefits of digitising your business and automating processes.  The error margin for manual processes in B2B.  Factors that lend to the complexity of B2B e-commerce.  The data challenge.  The recommended lead time for setting up an online B2B store.  Reasons B2B e-commerce projects fail.  The role of ERP integration in driving business and the need for real-time data calculation.

Isaiah Bollinger, CEO at Trellis, and Timothy Peterson, Client Advocate at Trellis, from "The Hard Truth About B2B E-Commerce" podcast join Arno for this special episode. These B2B e-commerce experts talk about how and why the largest brands in B2C e-commerce are just now waking up to the B2B market. Even so, they face strong headwinds in the B2B space because of the increased complexity of B2B tech. Overall, these two experts underline the need for B2B-first thinking and features.- Isaiah and Tim also discuss the value of direct-to-consumer (D2C) sales- They outline certain niche markets that have yet to be catered to in B2B- They talk about the amount of attention and change focused on this area that requires B2B suppliers to keep pace with B2C   

Your B2B web store is more than just a place where customers go to place orders. It's an entire solution that should do just that: solve problems. In the December edition of the Tech Talk, Emilie and Arno will discuss what features IT leaders need to look for in B2B e-commerce and how they can help you save time, money and drive the business.With Christmas just around the corner, please join us as we unpack some new B2B e-commerce gifts (from Sana with love)!  Key Points From This Episode:  Why good-looking content is vital for B2B and how Sana's content presets can help.  The importance of customer segments and some of the new filters Sana has added.  Highlighting the power of personalisation in both B2B and direct to consumer webstores.  How Sana's Product Recommender add-on is optimised for B2B.  Calculating crucial lead times using Sana's Estimated Shipment Date add-on.  How Sana has done all of the necessary ERP work for you!  How Sana makes the B2B customer registration process less complicated.  B2B versus B2C customer registrations.  A bonus feature that makes life simpler for B2B buyers: My Lists. 

Jeremy Jensen, tech professional and former CTO of Southwest Automated Security systems, joins Arno to discuss how fast-changing economies and multiple complex inventory underlined the need for an automated e-commerce solution. Data management created a hurdle for Jeremy and his IT team. Instead of chasing after multiple data fields, SAS integrated their software and simplified their entire data infrastructure and process.

On this week's episode of B2B E-Commerce Integrated, Arno talks with Marco Stecher of hollu. As Head of IT for this industrial cleaning supplies company, Marco was a key stakeholder in switching their web store to an ERP integrated solution. In that time, Marco has made his life easier by only having one system of data to maintain in his ERP. So everything from displaying correct stock levels to adjusting prices all takes place in one system, saving the team at hollu countless hours of mindless data entry. Key Points From This Episode: •   A look at Marco's background and the services and products that hollu provides.•   Insight into hollu's IT ecosystem and the structure of their IT team.•   Who hollu's typical customers are, from hotels to hospitals.•   What makes hollu's B2B e-commerce landscape so complex.•   Bringing the personalised experience of in-person sales to the digital space.•   The relationship between hollu's Product Information Management and ERP systems.•   Marco emphasises some of the time-saving benefits of integration.•   Accurate stock levels, instant pricing adjustments, and more!•   Additional work that Marco would have to do without standard integration.•   How integration made the speedy implementation of the hollu webshop possible.

The focus of today's episode is brand image, and we're going to be looking at it from the perspective of IT leaders and marketing managers. When IT and marketing teams combine their different skill sets, magic can happen in the B2B webstore space! From questions about the importance of how your website looks, to whether to make your webstore open or closed, to integrating corporate websites and B2B webstores, Arno has all the answers. Tune in today for his thoughts on all things brand-image related, and some real world examples of what can happen when you put these ideas into practice!  Key Points From This Episode: Brand image; the focus of today's episode. Exploring whether you should make your ecommerce webstore open or closed. The benefits of having a partially open webstore rather than a completely closed one.  Why focusing on the look and feel of your webstore is very important.  Factors that you need to take into consideration when designing a webstore. The purpose of having a blog on your ecommerce webstore. Some of the main advantages of a webstore.  How IT leaders can empower the marketing managers in their companies. The importance of making your webstore user friendly for people who don't have a lot of technical expertise. Arno's thoughts on combining a marketplace presence with a self-owned webstore. Some of the main differences between B2B webstores and marketplaces.  How IT leaders can contribute to a marketplace presence. Arno shares his thoughts on integrating corporate websites and B2B webstores.  Examples of how to improve customer experience on your webstore.

Special episode! In this special edition of B2B E-Commerce Integrated, Arno hosts a solo session on the latest research that can be found in the second chapter of "IT Leaders Outlook on B2B E-Commerce Report '22/23." This recently released report dives into the additional complexity B2B e-commerce can add to IT's role and what impact that has on the business. The second report, titled "The Wave of Business Impact IT Faces in B2B E-Commerce" is out now. Get your copy here!

Jort Kollerie from Orange Cyberdefense joins Arno to talk all things security. As the manager of security architecture and services for a firm that helps companies identify and respond to threats online, Jort has relevant advice for B2B organizations looking to protect their data. He talks about the most prominent threats businesses face today such as ransomware, IoT/OT attacks and supply chain attacks. He discusses protections and solutions IT Leaders can employ to face these challenges in 2023 and beyond.

Every IT Leader knows that order errors aren't just a commercial problem, they are a technical problem too. A quarter of all tickets B2B IT Leaders receive are due to order errors. What if you could eliminate 25% of your ticket volume by choosing an e-commerce software that natively integrates into your existing tech stack? Arno and Emilie discuss with IT Leaders how correct, synchronized data is at the heart of perfect order fulfillment and happy customers. Listen to the latest edition of the B2B E-Commerce Tech Talk to get real fixes to one of your business' most urgent hurdles.Get answers to your burning questions like: How much time should an IT Leader devote to fixing order issues for the commercial team? How can synchronized data prevent order errors and returns? How much budget can integration save the IT department?

Arno has an interesting conversation with Mariette Doosje, a business consultant who helps clients implement e-commerce solutions for B2B. Their conversation dives into the complexity of B2B business cases. Rather than being intimidated by the scale of difficulty, she offers a perspective on how a smart integration-based strategy can solve most of these hurdles before they appear.More information about B2B e-commerce complexity: - Everything you need to know about B2B e-commerce - Why you choose a B2B e-commerce solution with ERP integration at its core67% of you are having a harmed relationship with the business. What has caused this friction? A bad B2B e-commerce solution. Do you want to know how a bad e-commerce solution had negative impact on 1.000 IT leaders? Go to sana-commerce.com and check out our latest report , the wave of impact IT faces in B2B e-commerce.   Get here your free copy. 

This week, Arno has a conversation with Sean Stapleton from Lehr Auto in Reno, Nevada. They connected over the phone to talk about how integrating their web store with their ERP lifted the burden of having to manually import product data into the B2B web store. Over 30,000 SKUs were automatically synced and given accurate detail pages via real-time updating and native integration.67% of you are having a harmed relationship with the business. What has caused this friction? A bad B2B e-commerce solution. Do you want to know how a bad e-commerce solution had negative impact on 1.000 IT leaders? Go to sana-commerce.com and check out our latest report , the wave of impact IT faces in B2B e-commerce.   Get here your free copy. 

In this episode, Arno and Emilie discuss how IT leaders can facilitate better customer experience (CX) behind the scenes. How can creating smoother processes for your customers help IT eliminate hurdles for themselves, and how can better data organization contribute to CX? This is just the tip of the iceberg that will be covered during this session of the B2B E-Commerce Tech Talk. YouTube | LinkedIn | Twitter | Sana Commerce resources 67% of you are having a harmed relationship with the business. What has caused this friction? A bad B2B e-commerce solution. Do you want to know how a bad e-commerce solution had negative impact on 1.000 IT leaders? Go to sana-commerce.com and check out our latest report , the wave of impact IT faces in B2B e-commerce.   Get here your free copy. 

Sander Berlinski from Valantic joins Arno to talk about how he helps businesses think strategically about e-commerce and software choices. He breaks down his formula for browsing through a large variety of choices and aligning them with business requirements. He empowers clients to understand the wealth of options and terms to find the right fit for them.Follow the social channels of Sana Commerce to get updated on the latest B2B e-commerce news, trends and content. YouTube | LinkedIn | Twitter 

In this episode, Arno has a chat with an old friend, Jouke de Vries. Jouke eats, drinks and sleeps better e-commerce as a freelance e-commerce consultant. He talks about how he champions solutions to get internal and external adopters for a B2B web store. He lists the exact ingredients needed for a successful B2B e-commerce project that delivers.Follow the social channels of Sana Commerce to get updated on the latest B2B e-commerce news, trends and content.YouTube | LinkedIn | Twitter 

This week, Arno talks with Richard Musson from Moto Direct. He chats with Arno about how he was able to speed up the implementation of his web store through ERP integration. There was no time wasted on transferring over catalogs and inventory, which enabled a full web store launch in just three months.Follow the social channels of Sana Commerce to get updated on the latest B2B e-commerce news, trends and content.YouTube | LinkedIn | Twitter | Sana Commerce resources

Special Episode! Arno takes a look at the latest IT report on B2B e-commerce. He highlights the main takeaways from "The Ripple Effect of Misaligned B2B E-Commerce" and provides solutions on how to not go over-budget when choosing a B2B web store and beyond. Check out the report here. YouTube | LinkedIn | Twitter | Sana Commerce resources

In this episode, Arno and Emilie discuss how IT leaders can perform commercial functions simply by choosing the right vendors for their B2B software. They dive deep into how IT can have direct impact on conversions based on how they utilize their B2B e-commerce web store. Gone are the days when IT was just a support team. Now IT can make decisions that affect the entire business model of their organization.YouTube | LinkedIn | Twitter | Sana Commerce resources

Arno talks with Willem Pretorius from Montego Pet Nutrition about the recent success this tech-forward team has experienced. By integrating their web store with their ERP, the IT manager was able to automate processes such as price changes to save his team time and budget. Budget that could then be put to use through smart, analytics-based marketing for greater ROI.Do you want to know how ERP e-commerce reduces costs? Read here an in-depth explanation. YouTube | LinkedIn | Twitter | Sana Commerce resources

Mark Lenssen from flooring wholesaler Cotap explains how his organization was able to achieve remarkable revenue growth by prioritizing a smoother CX experience for their more traditional B2B clients, while leading the flooring industry into the digital era with 3D planning tools consumers can access. YouTube | LinkedIn | Twitter | Sana Commerce resources

Your IT best practices and business standard operating procedures may change slowly, but the labor market changes fast. This edition of the Tech Talk is all about capturing legacy knowledge at businesses that are still in the midst of their digital transformation. Listen in to hear how some of the best IT leaders globally are moving away from analog processes with loose worksheets and documents, and are leveraging tools to grow their knowledge base.YouTube | LinkedIn | Twitter | Sana Commerce resources

In this episode, Arno sits down for a solo chat about the challenges and benefits of moving all business software to SaaS. He talks about how eliminating server liability is one of the most important undertakings an IT Leader can make, how to make choices about B2B software, and how to make the change without taking redundant steps or making errors.YouTube | LinkedIn | Twitter | Sana Commerce resources

In this episode, Arno talks with Alberto from Hawk research labs. Discover how integrating their e-commerce solution has helped manage B2B complexities through automation, which has allowed for this IT manager to run a one-man show.  During this IT Stand Up we will explore how implementing the right solution can offer you the full package for your business. Less maintenance, more time for innovation, all wrapped up in a blanket of support.YouTube | LinkedIn | Twitter | Sana Commerce resources

In this episode, Ronnie Hollemans of Polvo sits down with Arno to discuss how he leverages Polvo's traditional structure to introduce smarter tech solutions that make his IT department a visionary arm of the company because it contributes so greatly to ROI and other business goals. Hollemans illustrates how IT professionals can become trailblazers by looking beyond just solving tickets.YouTube | LinkedIn | Twitter | Sana Commerce resources