Cleaning Business Life

Tackling popcorn ceilings might seem like a straightforward cleaning task, but as experienced professionals reveal in this candid discussion, it's anything but simple. These textured ceilings, popular in the 1970s as apartment sound barriers, present unique challenges that can quickly turn a standard cleaning job into an expensive nightmare.The conversation dives deep into why popcorn ceiling cleaning requires specialized techniques and careful consideration. Most importantly: keep it dry! Attempting to clean these ceilings with liquid or a damp mop will likely result in ceiling damage, as the plaster material easily absorbs moisture and begins to crumble. This creates a cascade of falling debris that can damage floors, furniture, and your business reputation. The proper approach involves gentle vacuuming with specialized attachments and extraordinary patience, making this a job that's not scalable for teams but rather an owner-operator specialty service.Pricing strategies and liability protection take center stage as the hosts emphasize the importance of charging appropriately for this labor-intensive work. Starting at a minimum of $250 and potentially reaching $1,000 or more depending on square footage, this isn't a service to undervalue. Smart business owners will have clients sign liability waivers, create detailed equipment checklists, and carefully track time spent on these specialty jobs. Understanding your insurance coverage and deductibles becomes critical, as damage resulting from improper popcorn ceiling cleaning could easily exceed standard deductible amounts of $1,500-5,000. The message is clear: if you lack experience with popcorn ceilings, either decline these jobs or practice extensively in your own home before offering this as a commercial service. Your business reputation and financial stability may depend on making the right choice.Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Trust forms the foundation of every successful client-cleaner relationship, but what happens when that trust is deliberately tested? Pink flamingos under rugs, coins beneath trash cans, and objects hidden in unexpected places aren't random occurrences—they're "little red herrings," deliberately placed by clients to verify your cleaning thoroughness.This growing trend, inspired by viral TikTok videos, represents a troubling shift in client attitudes toward cleaning professionals. As business owners who've built systems designed to deliver consistent quality, encountering these tests feels disrespectful and undermines the professional relationship we work hard to establish.Drawing from decades of experience in retail quality control and professional cleaning services, we explore effective ways to handle these situations with grace. Whether you choose to gather all test items in a visible location, document them with photos, or directly address the behavior, maintaining your dignity while setting appropriate boundaries is crucial. For persistent testers, implementing substantial price increases often helps clients reconsider their approach—or self-select out of your service roster.The conversation extends beyond simple cleaning techniques to the fundamental respect that should exist in any service relationship. After all, would these clients appreciate someone intentionally making their own workplace responsibilities more difficult? Probably not.Have you encountered the little red herring phenomenon in your cleaning business? We'd love to hear your experiences and how you've navigated these challenging client situations. Share your thoughts in the comments, and remember: the right clients will trust your professionalism without setting traps to prove it.Send us a text Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Pareto's Principle might sound like dry economic theory, but it's actually one of the most powerful tools cleaning business owners can harness to transform their operations and profitability. In this eye-opening conversation, we dive deep into how the 80-20 rule (first observed by Italian economist Vilfredo Pareto in 1896) applies specifically to cleaning businesses today.Ever wonder why some cleaning companies struggle while others thrive with seemingly less effort? The answer often lies in recognizing that 80% of your results come from just 20% of your inputs. We unpacks how this manifests across every aspect of your business—from discovering which clients truly drive your revenue to identifying which marketing channels actually deliver customers.The most fascinating (and perhaps uncomfortable) revelation? Your legacy clients—those who've been with you since day one—might actually be your most expensive relationships to maintain. We challenge the emotional attachments that keep you tied to underperforming accounts with a simple thought experiment: "If you broke your leg tomorrow, would these clients continue paying you while you recover?" The answer reveals the true nature of these business relationships.Beyond client management, we explore practical applications of the principle to marketing, time management, service offerings, and team building. You'll learn why specialized add-on services (like $35 sheet changes) can be gold mines, how to identify which 20% of your efforts produce 80% of your complaints, and why building a truly scalable cleaning business requires recognizing these patterns.Ready to work smarter rather than harder? Listen now to discover how to analyze your business through the Pareto lens and make strategic decisions that dramatically increase profitability while reducing unnecessary work. Your future self—and your bank account—will thank you!Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Force of Nature represents a revolutionary shift in how we approach cleaning – both for professionals and everyday consumers. This groundbreaking product transforms simple household ingredients – water, salt, and vinegar – into hypochlorous acid, a powerful antimicrobial agent that kills 99% of germs while remaining gentle enough for virtually any surface.For professional cleaners constantly navigating specialty surfaces like marble, granite, teak, and bamboo, Force of Nature offers a compelling solution to the ever-present challenge of finding safe, effective products. The versatility is remarkable – from kitchen counters to bathroom fixtures, children's toys to pet areas, and even toothbrushes. The absence of chemical fragrances makes it particularly valuable for clients with sensitivities, while its effectiveness against pathogens satisfies even the most hygiene-conscious customers.Beyond practical cleaning applications, Force of Nature represents a meaningful business opportunity. The company offers specialized business packages for professional cleaning services, providing a competitive advantage in marketing eco-friendly, "green" cleaning solutions. In an industry where chemical exposure can lead to sensitivities over time, this gentler alternative helps protect the health of cleaning professionals without sacrificing cleaning power.The initial investment includes a starter kit with the electrolysis device, though the ongoing costs involve just the simple capsules containing the basic ingredients. For cleaning businesses looking to differentiate themselves and expand their client base to include the increasingly eco-conscious consumer, Force of Nature offers both practical cleaning advantages and compelling marketing opportunities. Try it yourself to experience how traditional cleaning chemicals might become a thing of the past.https://www.forceofnatureclean.com/ref/shannonmiller/?campaign=podcastAmber Elise Interview link: https://www.buzzsprout.com/2155653/episodes/13428722-episode-16-meet-cleaning-content-creator-amber-elise.mp3?download=trueSend us a text Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Ron Papke's journey from addiction and homelessness to building a thriving cleaning restoration business is nothing short of inspiring. With just $2,500 and a few lawn mowers, he laid the foundation for what would grow into a million-dollar company specializing in water restoration, mold remediation, air duct cleaning, and more.What makes Ron's success stand out is his mastery of organic marketing—achieving massive growth without relying on hefty advertising budgets. His company's leap from $500,000 to its first million in revenue came largely from a simple yet powerful strategy: customer yard signs. By placing signs at every job site and leaving them up until a client objected (which almost never happened), he created an unstoppable local presence. The proof? His business boasts over 700 Google reviews, while his nearest competitor has just 40.Beyond marketing, Ron's business approach is full of game-changing strategies. His innovative “scheduling close” technique shifts the focus from price to value by first asking if customers qualify for special discounts (like first responders, teachers, and veterans) before offering time-sensitive pricing incentives. He also requires a $50 deposit on every job, which not only reduces last-minute cancellations but reinforces his company's professionalism.Ron is a firm believer that strong communication skills are key to success—so much so that he recommends every business owner join Toastmasters. Not only does it refine public speaking, but it also serves as a powerful networking tool with management-level professionals. He also leans heavily into video marketing, stating, “People trust videos on a whole other level.” His email campaigns are equally strategic, with segmented messaging that tracks engagement to fine-tune follow-ups.Perhaps one of Ron's most impactful business practices is how he nurtures relationships with referral sources. Whether it's insurance agents or property managers, he keeps his business top of mind through thoughtful, memorable gestures—homemade jerky, bottles of liquor that double as constant reminders of his brand, and seasonal gifts that create natural touchpoints throughout the year.Want to revolutionize your cleaning business? Connect with Ron on Facebook to learn more about his strategies or join his private group for exclusive insights on building a thriving cleaning empire.This version keeps the energy high, refines the flow, and makes Ron's strategies even more compelling. Sign up for my email list here: Send us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Every cleaning business owner eventually faces the dreaded moment when they must decide whether to keep struggling with a difficult employee or let them go. This raw, candid conversation dives deep into the realities of employee termination, offering practical wisdom for those agonizing over toxic workplace situations. We have all worked in a toxic environment at one point in our working careers.We also share the precise warning signs that indicate it's time to part ways with staff members – from the employee who consistently gives "underpaid vibes" complaints to those who damage client relationships through poor communication. The unmistakable red flag? There is also a reference to Dan Kennedy, ad copy guru, he has a famous saying for when it's time to part ways with a client's that mis behave. "When you find yourself waking up three mornings in a row thinking about an employee problem. As the saying goes, if they're consuming that much mental space and you're not sleeping together, it's time for them to go."The cornerstone of successful termination is proper documentation. We walk through exactly what this means: starting with verbal warnings (which you must document in your calendar), followed by written documentation, and finally termination if behaviors don't improve. Without this crucial paper trail, you're vulnerable to unemployment claims that can significantly increase your tax burden. Beyond the legal considerations, we explore the human elements of termination – conducting the conversation in a public place rather than your home office, ensuring you have a witness present, providing final payment properly documented as "last and final pay," and maintaining the employee's dignity throughout the process. Your approach during these difficult moments not only protects your business legally but preserves your reputation in the community.Listen for crucial distinctions between handling W-2 employees versus 1099 contractors, state-specific employment laws you must know, and strategies for preventing problem employees from contaminating your entire team culture. Managing staff effectively isn't just about finding great cleaners – it's about creating systems that protect your business when relationships don't work out.This is not the book that mentions the Dan S Kennedy quote, but it is an interesting topic: https://amzn.to/4ld7Owg or here: https://amzn.to/4iKZp1cSend us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

 Why Every Cleaning Business Owner Needs a Virtual Assistant (feat. Sidekick Sarah Baker)Feeling overwhelmed by your endless to-do list? You're not alone. In this episode of Cleaning Business Life, we sit down with Sarah "Sidekick Sarah" Baker, a virtual assistant who specializes in helping cleaning business owners reclaim their time and scale their operations.Sarah pulls back the curtain on what a VA actually does—from handling social media, email marketing, and website updates to tackling administrative tasks that drain your time. She explains why outsourcing non-Income Producing Activities (non-IPAs) is the key to unlocking growth in your business.Why hire a stateside VA like Sarah? Unlike offshore assistants working opposite hours, Sarah prioritizes real-time communication, cultural understanding, and rock-solid organization. She shares her proven systems—from trusty paper planners to digital workflows—to ensure nothing falls through the cracks.Wondering what to delegate first? Sarah suggests starting with tasks that always get pushed to the bottom of your list. Many of her clients began with social media management and were amazed at how much more she could take off their plates.“Hiring a VA isn't just an expense—it's an investment in your business growth and mental health.” If you're ready to stop drowning in admin work and start focusing on revenue-generating activities, this episode is for you!

Are you still stuck juggling paper calendars or making endless calls to confirm jobs? It's time to break free from the chaos and streamline your cleaning business like a true pro. In this episode of Cleaning Business Life, Shannon and Jamie reveal the exact tool that turned their operations into smooth-running machines—and even helped one of them grow by a jaw-dropping 536% in just 12 months!We're talking about Jobber, the all-in-one scheduling and business management software that's been a total game-changer. Imagine automating client reminders, optimizing routes, creating polished quotes (with property photos!), managing team schedules, and processing payments—all from one sleek, easy-to-use platform. That's what Jobber delivers—and then some.In this episode, you'll get the inside scoop on how Shannon and Jamie use Jobber daily to cut back their hours while scaling their profits. They break down which features are non-negotiable depending on where you are in your business journey and how to make smart decisions about when to upgrade.After trying countless other scheduling platforms, they keep coming back to Jobber for one simple reason: it works. The system is reliable, constantly improving, and backed by a customer support team that actually cares about your success.If you're serious about growing your cleaning business without burning out, this episode is a must-listen. And when you're ready to make the switch, grab our special affiliate link below for exclusive perks:

What if you could harness the power of AI to completely transform your business operations? Join us for an exhilarating conversation with Ricky Funk, a trailblazing entrepreneur whose journey from tech enthusiast to cleaning business mogul showcases the magic of adaptability and forward-thinking. Ricky's experiences underscore the potential of remote work and the essential nature of networking, providing invaluable insights for anyone looking to break geographical barriers in business. His fascinating story, including the pivotal role of events like the ISSA trade show in shaping his career, is an inspiration for aspiring entrepreneurs eager to merge passion with technology.Expect a deep dive into the rapidly evolving world of coaching and mentoring, where Ricky and I dissect the current landscape, highlighting the intricacies of finding genuine mentorship. We uncover the innovative methods businesses are adopting, such as remote walkthroughs, to stay ahead in the cleaning industry. With the ever-changing Google algorithms affecting visibility, particularly in rural areas, we discuss strategies to maintain a strong online presence. Ricky offers his unique insights into managing geographically distant clients, making a compelling case for understanding local logistics as a cornerstone of business success.Get ready to explore the future with Ricky's groundbreaking vision of integrating advanced business data platforms with AI technologies. Imagine a world where you can "talk to your business," receiving tailored advice through a platform connecting ChatGPT to your business data. This episode unravels the potential of virtual reality in remote work, the critical importance of correct worker classification, and the exciting possibilities of niche business strategies focused on AI. Join us as we navigate the exciting intersection of technology, business operations, and networking, delivering insights that could shape the future of your entrepreneurial journey.Send us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

What happens when the software platform running your entire business suddenly crashes and stays down for weeks? For cleaning business owners using Booking Koala, this nightmare scenario became reality in what can only be described as a customer service catastrophe.We pull back the curtain on this ongoing crisis that has left service-based businesses unable to book clients, process payments, or maintain their websites for over two weeks. The true failure, however, isn't just technical – it's the stunning lack of communication, empathy, and accountability from the company during a critical moment.The conversation goes beyond just critiquing one platform's mistakes. We explore essential business survival skills including having contingency plans, knowing how to "pivot" when systems fail, and maintaining old-school backup methods that don't rely on technology. Many businesses found themselves completely paralyzed because they had no alternative systems in place – a dangerous vulnerability in our technology-dependent world.Customer service emerges as the real differentiator between businesses that thrive and those that collapse under pressure. We discuss practical approaches to handling customer complaints, the importance of taking ownership even when problems aren't directly your fault, and why accessibility (yes, having an actual phone number people can call!) still matters tremendously.This episode serves as both a cautionary tale and a masterclass in crisis management. Whether you're running a cleaning business, a software company, or any service-oriented enterprise, these lessons in transparent communication and customer-first problem solving can mean the difference between weathering a storm or becoming another business failure statistic.Listen now to ensure your business never falls into these devastating customer service traps!Join my email list and get a free mini course: https://klean-freaks-university.newzenler.com/f/welcome-to-klean-freaks-university-1Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Note: I misspoke, the victim's name was not released at the time of the recording of this podcast!If you are a victim of sexual assult, here is a national 800 hotline: https://rainn.org/about-national-sexual-assault-telephone-hotlineOr Call 800-656-4673 (HOPE) A shocking case from Louisville, Kentucky serves as a critical safety wake-up call for cleaning professionals and service providers everywhere. When a 73-year-old man allegedly assaulted a house cleaner he hired through Nextdoor, posting a $250,000 cash bond after his arrest, we knew this story demanded immediate attention.Safety protocols aren't just recommendations—they're essential lifelines in an industry where workers regularly enter strangers' homes. Your gut instinct exists for a reason, and that sixth sense deserves your full respect. Those goosebumps, that feeling something's "off"—these are evolutionary protection mechanisms alerting you to potential danger before your conscious mind processes it. People emit energy before harmful actions, and developing sensitivity to these warning signals could save your life.Practical safety measures must become non-negotiable habits. Implement location-sharing through apps like Life360, establish check-in protocols with trusted contacts, collect comprehensive client information, require signed agreements, and consider payment upfront. For business owners with teams, your responsibility extends to protecting your employees through tracking systems and clear safety guidelines. Remember the power of "no"—you have every right to refuse service to anyone who raises red flags, regardless of potential income loss.As we track this case through the justice system (with a possible follow-up episode after the March 31st court appearance), let it strengthen your resolve to prioritize safety. The cleaning industry presents unique vulnerabilities, but with proper protocols, awareness, and boundary-setting, you can significantly reduce risks. Your life and wellbeing are worth far more than any cleaning job or client relationship. What safety measures will you implement or strengthen today?Story of Man who held his house cleaner in container: https://www.dailymail.co.uk/news/article-3909644/South-Carolina-s-serial-killer-Man-kept-woman-chained-metal-container-killed-boyfriend-shows-cops-TWO-graves-farm-confesses-13-year-old-quadruple-murder.htmlhttps://www.wdrb.com/news/crime-reports/73-year-old-louisville-man-accused-of-raping-woman-hired-to-clean-his-house/article_e75c9e52-5b15-4554-9b2a-c15e1d0ede53.htmlSend us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

What if you could transform your passion for sustainability into a thriving business? Meet Kathy Borie, the inspiring force behind Crunchy Cleaning by Kathy, an eco-friendly cleaning venture that marries her love for nature with entrepreneurial spirit. Kathy shares her compelling journey from city life to the serene Poconos, where she found a community of like-minded individuals and built a brand dedicated to non-toxic cleaning solutions. She opens up about the challenges of balancing motherhood with the demands of entrepreneurship, and the strategies she employed to achieve financial independence and flexibility.Join us for an enlightening conversation on the intricacies of managing a cleaning business, where Kathy reveals her approach to client selectivity and the art of collaboration over competition. Discover the importance of using eco-friendly products and how Kathy crafts her own cleaning solutions to ensure a healthier environment for both clients and cleaners. She offers candid insights into the balance of maintaining high standards without overextending oneself, and the role of constructive feedback in fostering growth and professionalism in the industry.Explore with us the mindset required to run a small business and the emotional ties that bind an entrepreneur to their creation. Kathy unpacks the complexities of potential business expansion and the mental health considerations that come with it, along with her take on financial motivation and the societal misconceptions of the house cleaning industry. Her story is a testament to challenging stereotypes and advocating for the respect and recognition that professional cleaning services deserve. Tune in to learn from Kathy's passion-driven approach and how it continues to fuel her successful eco-conscious enterprise.Send us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Discover how a simple cleaning checklist can transform your business and maintain high standards, even as you expand your team.  (Look for google Drive link below, for a basic cleaning check list.)  Join me, Shannon Miller, alongside Jamie Runco from Above All Cleaning Services, as we unpack the secrets behind creating an effective cleaning checklist that ensures consistency in every job. Learn about digital tools like Jobber that are revolutionizing checklist management, enabling growth while keeping the quality of your services on par with leading brands. We'll guide you through defining cleaning standards and differentiating between varying service levels to meet diverse client expectations seamlessly.We dive into the nuts and bolts of achieving efficiency and professionalism in the cleaning industry. From implementing the 70% clutter rule (see link to episode below)  to leveraging the roles of 1099 contractors versus W-2 employees, our conversation provides actionable insights for managing your team and maintaining legal compliance. See how universal training parallels, such as those employed by McDonald's, can prepare your staff for any cleaning scenario, boosting client satisfaction and reducing decision fatigue. This episode is a goldmine of strategies to streamline your operations and keep your business running smoothly.Finally, we tackle the sensitive topic of price adjustments in the face of rising costs. Jamie and I discuss strategies for implementing regular price increases to sustain your profit margins without alienating clients. You'll hear about the critical role of equipping your team with the latest tools and supplies to ensure job satisfaction and retention. We also share our personal experiences with testing cleaning equipment, emphasizing the need for effectiveness while avoiding practices that might hamper efficiency. Tune in to learn how to handle unforeseen challenges and maintain accountability through surprise visits and detailed checklists.Cleaning Check List-Google Drive: https://drive.google.com/file/d/16GBrCWQcwbSiIrkDFYg68DcPHtwPkUs6/view?usp=drive_link70% Clutter Rule Link: https://www.buzzsprout.com/2155653/episodes/13668777-episode-23-the-70-clutter-rule.mp3?download=trueSend us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

What if the secret to a flexible, fulfilling lifestyle was as simple as changing your water? That's precisely what Crystal discovered on her remarkable journey from a bartender to a thriving entrepreneur in the cleaning industry. Join us as Crystal shares her inspiring story that took a pivotal turn during a life-changing retreat in Bali. From losing her job during the pandemic to launching her own business, her resilience and the power of high-ticket network marketing shine through. Crystal's insights offer a refreshing take on rebuilding life with intention and flexibility.In our conversation, we explore the extraordinary health benefits of Kangen Water and its role in transforming Crystal's wellness journey. Learn how this innovative water ionizer can balance the body's acidity and bring about remarkable health improvements, such as clearer skin and relief from menopausal symptoms. We also discuss its versatility, from cooking to cleaning, and touch on alternative products like Force of Nature. Our discussion offers new perspectives on embracing products that promote overall wellness and remove contaminants.Crystal's passion for ionized water extends beyond personal health—it's a gateway to achieving financial and personal growth through attraction marketing. Discover the unique opportunities this business model offers, allowing more time for family and personal aspirations. We also talk about the innovative M Guard device, designed to neutralize electronic waste, and how it complements a health-centric lifestyle. Whether it's dreaming about future adventures or setting personal goals, this episode is filled with insights and inspiration to help you align your life with your passions and desires.Send us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Erica Painter, the visionary behind My Virtual Bookkeeper, transforms chaotic financial records into insightful, profit-driven reports for cleaning businesses. In this episode, Erica enlightens us with her journey and passion for effective bookkeeping, emphasizing the significance of engaging professionals with a teacher's heart. She shares her expertise on managing rapid business growth, likening it to balancing platters as a waitress, and the importance of asking the right questions when working with accountants to establish clear financial goals.Listeners will gain a deeper understanding of navigating multiple income streams using platforms like QuickBooks, Square, and Jobber. Erica highlights the intricacies of integrating these tools and offers practical advice on simplifying financial operations to avoid duplicate entries. Discussions extend to the importance of key performance indicators such as gross profit margin, cash flow, and customer retention rate, and how new interactive reporting features and AI integration can enhance the tracking of these crucial metrics.Exploring the transition from sole proprietorship to LLC, Erica discusses the need for legal protection and the psychological shift required when becoming an employer. She also shares insights on maintaining financial organization, including the Profit First method, and the value of separating business accounts for different purposes. The episode is rich with anecdotes and strategies for building a lasting legacy in the cleaning industry, while underscoring the mindset needed to justify pricing in a service-based environment. Join us for a wealth of knowledge and actionable insights tailored for those in the cleaning business landscape.Here is her contact information:  FREE RESOURCES: Making less than 6 figures & DIYing your bookkeeping? Grab my free guide: myvbk.com/cblfreeguideMaking 6+ figures & want to save on taxes? Book a free call: myvbk.com/cblfreecall Let's connect! Friend me: facebook.com/erica.paynter Follow my biz page: facebook.com/myvirtualbookkeeperSend us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Imagine transforming a chore into a sanctuary of peace. That's exactly what we explore as we uncover the therapeutic potential of cleaning. Through a collection of personal stories, including our unique experiences with a nomadic lifestyle and early homemaking skills, we reveal how these shaped our perception of cleanliness and its impact on mental well-being. Discover how simple rituals like making your bed can create a calming environment, and learn about the psychological benefits of maintaining a tidy space, reducing stress, and embracing practices like feng shui to enhance energy flow in your home.We unmask the intriguing world of Swedish death cleaning and feng shui cleaning, diving into their emotional depth and significance. This episode highlights the importance of selective client partnerships and addresses the challenges posed by hoarding situations. Through shared anecdotes, we reflect on the dual therapeutic benefits of cleaning, for both clients and professionals. Discover why tasks such as organizing and sweeping are akin to meditation, how aromatherapy can enhance the cleaning experience, and the necessity of charging appropriately to foster a positive working environment.Transform cleaning into a form of self-care, where mindfulness and aromatherapy turn mundane tasks into meditative experiences. Balancing work and family while keeping a tidy home can be challenging, but hiring professional cleaners may be the key to maintaining peace of mind. As we discuss strategies for achieving this balance, we touch on tax considerations for home-operated businesses, underscoring the importance of consulting with tax professionals. Finally, we champion the idea of treating regular cleaning as an essential act of self-care, promising improved well-being and tranquility for those who embrace it.Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Join us as we uncover the inspiring journey of Natasha and Tamara, the sister duo at the helm of Cleancation, as they transform their cleaning business from its modest Jamaican roots to a flourishing enterprise in North Jersey. Their story is a testament to resilience and empowerment, with a strong focus on supporting their team, especially single mom contractors, to reach new personal heights. Natasha and Tamara reveal the tools and strategies that have propelled their success, like the Go High Level platform, while candidly discussing its limitations. Their experience offers invaluable insights into the balance between embracing technology and maintaining a personal touch in today's business landscape.Discover the innovative hybrid model that Natasha and Tamara employ, blending employees, contractors, and subcontractors to navigate the complexities of the cleaning industry. From narrowing service areas to avoid resource exhaustion to strategically expanding into neighboring states, they share lessons learned from overcoming initial challenges. With a keen awareness of the industry's unexpected hurdles—like the laborious task of wallpaper removal or the mishaps of shower door accidents—they emphasize the crucial need for understanding the scope of each project and ensuring quality control.Throughout the episode, Natasha and Tamara open up about the emotional and operational challenges of running a business while highlighting the importance of celebrating personal and team successes. Their discussion on balancing automation with human interaction in customer service offers a refreshing perspective, urging businesses to recognize the irreplaceable value of personal connections. As the sisters reflect on their leadership journey, they inspire us to align our personal goals with our business objectives, creating a positive impact on our teams and the communities we serve.Natasha & Tamara Can be reached at cleanation.comSend us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Can the art of cleaning command the same respect as nursing or other esteemed professions? We promise you'll find the answer in our engaging discussion with Shannon Miller and Jamie Runco. Together, we unravel the often-overlooked complexities facing cleaning professionals, especially when clients make belittling remarks about pricing. Learn how to stand firm with confidence and professionalism, even when faced with unfair comparisons. Our episode is packed with strategies for crafting polite yet impactful responses, helping you to highlight the value and quality of your services while maintaining your dignity.We provide practical advice on handling judgmental perspectives and price negotiations, focusing on the importance of showcasing expertise and care in every service offered. Discover how to present a polished image in all communications, and when it's necessary to assertively set boundaries to navigate belittling behavior. Through this conversation, you'll gain insights into maintaining the balance between professionalism and assertiveness while reinforcing the worth of your trade.Want a copy of the value statements we made for the show?Click here: https://drive.google.com/file/d/10OIDxfcAd-pGop5pXOGkmymfV7NQtcDg/view?usp=sharingSend us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Heather Nelson is Cleaning Business Owner who was Arrested Over Christmas Bonus Dispute: A Wake-Up Call for the Industry. ( Link to article is down below or just google it:) Should cleaning professionals rely on holiday bonuses and tips, or is it more sustainable to set fair prices from the start? This critical question is at the heart of our latest discussion with Jamie, where we examine the nuances of tipping culture and its impact on the cleaning industry.In this episode, we break down a shocking case involving Heather Nielsen, a house cleaner who was arrested after assaulting a client over a withheld Christmas bonus. The incident, which also involved her taking blank checks to cover rent, exposes the risks of unrealistic expectations and financial desperation in the industry.We emphasize the importance of professionalism, integrity, and self-worth while encouraging cleaners and business owners to attract clients who genuinely value their work. Additionally, we tackle the complexities of tipping—cash versus credit, ethical concerns.https://www.14news.com/2025/01/12/housekeeper-accused-assaulting-83-year-old-employer-who-denied-her-500-christmas-bonus/Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

What if your cleaning business could gain more visibility for minimal cost—essentially just labor, payroll taxes, and workers' compensation? A wholesale approach to marketing, so to speak.In this episode, Jamie Runco and I, Shannon Miller, dive into the murky waters of influencer marketing. We explore the idea of offering free cleaning services in exchange for social media shout-outs, analyzing whether these collaborations truly deliver value. Together, we question the elusive return on investment and discuss how such arrangements might blur professional boundaries. Ultimately, we advocate for a more traditional business approach—like monetary compensation or at least discounted rates—supported by clear, written contracts.As we navigate the rapidly evolving influencer landscape, we examine the impact of social media powerhouses on niche markets like cleaning. We highlight the importance of partnering with influencers who align with your brand values and target audience. Along the way, we stress the critical need for written agreements and ROI measurement to determine whether these partnerships are worth the effort. With trends shifting faster than ever, we explore how learning from seasoned experts can help you avoid pitfalls while maximizing the benefits of influencer collaborations.Through the lens of post-pandemic realities, we also delve into the ethical aspects of influencer culture and entitlement, particularly in industries like real estate and short-term rentals. Personal anecdotes bring to life the logistical and valuation challenges of offering free services, and we encourage businesses to remain strategic when considering such partnerships.We invite you to join the conversation—share your experiences and insights as we foster a community of learning and discussion around influencer deals and their impact on the cleaning industry and beyond.Get a Free Mini Course for signing up on my email list!Sign up here: Klean Freak University email sign up#shannonmiller#kleanfreaksuniversity#maidsnetworkfb#cleaningbusinesscoachSend us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textWhat happens when a simple summer camp trip turns into a nightmare for a family and a cleaning business? Join us as we recount Sarah's harrowing tale of a bed bug infestation that not only disrupted her home but created a ripple effect in her professional life. This episode is packed with essential knowledge to help you recognize, manage, and prevent these persistent pests—while emphasizing critical business strategies to handle these situations effectively.We'll explore the challenges cleaning businesses face in navigating bed bug treatment services, focusing on the importance of cross-contamination prevention and precise pricing. Learn how to implement protocols like using mattress covers, performing thorough inspections, and determining whether to clean before or after pest treatments. These steps are crucial for protecting both your clients and your reputation.We'll dive into practical advice for crafting airtight contracts that address cross-contamination risks and the nuances of pricing post-treatment cleanings. Discover the importance of requiring proof-of-treatment documentation, and see how this process parallels the meticulousness of crime scene cleaning. From understanding bed bug lifecycles to adhering to local regulations, this episode provides actionable insights to help you set competitive rates while ensuring top-notch service.Whether you're a seasoned cleaning professional or expanding into new markets, you'll come away with the tools to turn bed bug-related challenges into opportunities for growth and enhanced professionalism. Don't miss this opportunity to prepare your business for these unexpected invaders while safeguarding your operations and client trust. It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textCould a simple pair of gloves be your business's best defense against costly fines and legal troubles? Explore the critical importance of providing proper personal protective equipment (PPE) for cleaning techs with us, Shannon Miller, and my co-host, Jamie Runco. We dive into the essential responsibilities of ensuring your team is equipped with the necessary safety gear, such as gloves, to protect them—and your business—from potential OSHA involvement. Through real-life stories and personal anecdotes, you'll learn how a small oversight could lead to significant consequences.New to the cleaning industry and feeling overwhelmed by the "ick factor"? You're not alone. Many newcomers experience a heightened aversion to germs, impacting their performance and glove usage. Jamie and I share practical strategies to tackle this challenge, from leveraging noise distractions during tasks to managing glove supply efficiently through subscription services. We also discuss the importance of considering employees' comfort levels and potential allergies, ensuring a smooth operational flow and addressing common hurdles faced by cleaning businesses of all sizes.Discover the essentials of setting up an efficient cleaning kit, whether you're a solo cleaner or managing a team. We cover everything from reliable cleaning products like rubbing alcohol and white vinegar to the practical equipment that ensures quality and consistency. Learn why microfiber cleaning cloths and the Hoover Portavac are our favorites, and how choosing the right tools can significantly enhance your cleaning efficiency. Join us for insights and practical tips that promise to elevate your cleaning business success to new heights.Get a Free Mini Course when you sign up for my email list:https://klean-freaks-university.newzenler.com/f/welcome-to-klean-freaks-university-1Join 6000 Cleaning Business Owners in my FREE FB Group Here: https://www.facebook.com/groups/1583362158497744 It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textDiscover the essence of Japanese cleaning rituals with Chris Schwab, our guest who brings a wealth of knowledge from Japan, including insights into the cultural practice of Osoji—a time-honored tradition of cleansing and renewal for the New Year. We navigate through the historical tapestry of these rituals, from the days of shoguns to the modern tidying philosophy championed by Marie Kondo. This segment invites you into a world where cleaning is more than a chore; it's a mindful lifestyle choice that harmonizes the environment and spirit.The episode takes a transformative turn as we follow Chris and his inspiring journey of pioneering impactful projects in Maryland, showcasing the power of individual initiative. Drawing parallels to the cleaning industry, we unpack the challenges and strategies behind transitioning to a remote business model. By sharing first-hand experiences, we reveal the importance of mastering operations before scaling up, offering practical wisdom for aspiring entrepreneurs aiming to succeed in this unique business landscape.As we progress, the focus shifts to the emotional and operational facets of business ownership. From managing expansion with the help of virtual assistants to crafting a legacy through mentorship and thoughtful financial planning, this conversation is a treasure trove of guidance and personal anecdotes. We emphasize the balance between automation and the human touch, highlighting the crucial lessons learned along the entrepreneurial path. Whether you're considering starting a business or are intrigued by cultural traditions, this episode serves as both a guide and inspiration. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textUnlock the secrets to skyrocketing your cleaning business in 2025 with insights from industry pioneer Jamie Renko of Above All Cleaning Company. Discover Jamie's ambitious goals for the new year, including expanding her service area and boosting her workforce. We promise to equip you with the mindset and systems needed to turn aspirations into accomplishments in a field where women lead the charge. We'll touch on setting personal goals aligned with your vision, whether they involve financial growth, client satisfaction, or enhancing your reputation with those coveted five-star reviews.Join us as we reveal the blueprint for sustainable growth through the power of mentorship and community. Learn why finding the right coach or joining a mastermind group can be game-changing, and the steps to setting realistic financial and operational targets. Personal stories highlight the importance of building trust and long-term client relationships in an industry where human connections reign supreme. From Courtney Lee's coaching wisdom to Ricky Ricardo's industry insights, this episode is packed with valuable lessons on harnessing the power of relationships and community involvement to secure significant business milestones.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textCould you imagine being physically assaulted by a client while trying to provide a service? That's exactly what happened to me, Shannon Miller, and in this gripping episode, I lay bare the harrowing details of that day. Joined by my co-host, Jamie Runco, we plunge into the critical importance of establishing a code of conduct and setting clear boundaries in the cleaning business, especially when dealing with clients with mental health issues like dementia. Jamie shares her own struggles with verbal hostility, shedding light on the daunting task of maintaining professionalism under pressure.Picture this: a chaotic scenario involving a client, an aggressive dog, and the imminent threat of violence. I had to urge my colleague Lori to escape quickly, all while managing the liability concerns of being a business owner. The situation escalated to a police intervention, leaving an emotional and physical toll that required a heartfelt conversation with my husband about its implications. Through this intense recounting, we stress the necessity of regular safety reviews and protocols to ensure everyone's safety.We also tackle the pervasive issue of workplace harassment and bullying, emphasizing the need for strong professional boundaries and leadership's protective role. Drawing on personal stories, we discuss practical steps to prevent harassment, including using technology to block unwanted advances. The episode wraps up with advice on implementing policies for client protection, highlighted by a touching anecdote about caring for an aging pet named Adrian. This episode is packed with real-life experiences and invaluable insights for everyone in the cleaning business, so don't miss out on the essential lessons we share.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textUnlock the secrets to achieving your business goals in 2025 with insights from Jamie Renko, the dynamic co-host and owner of Above All Cleaning Company. Wondering how to hit the seven-figure mark or expand your client base effectively? You'll learn the strategic systems and teamwork approaches that have allowed Jamie to grow her service area and reach her ambitious target of 125 recurring clients. Whether you're aiming to boost online reviews or navigate the empowering shift in the women-dominated cleaning industry, this episode promises actionable insights and inspiration for entrepreneurs ready to elevate their business game.Explore the power of collaboration and personal connections in driving business success. We discuss the invaluable role of finding the right coaching or mastermind group, featuring inspiring leaders like Sarah in Phoenix and Courtney Lee. Hear firsthand how personal relationships and face-to-face interactions have led to substantial contracts and a robust client base, and discover how adapting to generational communication preferences can sharpen your edge. If you're committed to crafting a thriving business in the cleaning industry, this episode is your blueprint for growth, filled with practical strategies and heartfelt stories that resonate across generations.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textDiscover the secrets to forging strong client relationships while safeguarding your cleaning business with expert insights from Shannon Miller and Jamie Runco of Above All Cleaning in Northern California. We'll show you how to transform your service agreements into powerful tools that set boundaries and prevent misunderstandings. With practical strategies for using both traditional and digital methods, you'll learn to streamline your processes and protect your team from unreasonable expectations. Plus, we share ways to ease the transition to new terms with existing clients, ensuring a smooth experience for everyone involved.Join us as we explore the delicate balance between professionalism and empathy in client relationships, using the analogy of dating to illustrate the importance of boundaries. Hear personal anecdotes that demonstrate the protective power of contracts, including successful legal outcomes that have bolstered our confidence in these agreements. We also celebrate the achievements of community members like Macy, advocate for the adoption of flat rates, and discuss the necessity of price increases for new clients to maintain a sustainable business model.Navigate the complexities of pricing strategies, client payments, and the shift towards automation with our guide to the best systems for your business. From Jobber to ZenMaid, we highlight the features that can help you manage a growing client base with ease. Learn how to handle legacy clients while understanding local competition and client expectations. Whether you're adapting to the needs of senior citizens or embracing new technology, this episode offers valuable insights for ensuring your cleaning business thrives in today's fast-paced world.Here is the link for Cleaning Business Contracts: https://klean-freaks-university.newzenler.com/courses/special-offer-cleaning-business-contract-s-value-saving-bundle-master-class-copyUp your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how to gracefully end a client relationship without burning bridges? Tune into this episode where we promise to unlock the secrets to managing these tricky situations with poise and professionalism. Through colorful anecdotes and vivid metaphors, we tackle the art of identifying red flags and understanding the tell-tale signs of a misaligned client relationship. Learn how to protect your team, maintain dignity, and set firm boundaries even when emotions run high.We'll share personal stories, like Rebecca's encounter with a challenging client, that underscore the importance of supporting your team in tough situations. By focusing on facts over feelings, we offer strategies for navigating confrontations while maintaining composure. Hear about the memorable outcomes of managing emotions effectively and the pivotal role of self-reflection in understanding client selection. Our experiences highlight the delicate balance between standing up for oneself and upholding professional integrity.In a heartfelt discussion, we spotlight the critical lessons from the cleaning industry, emphasizing empowerment, self-care, and the value of clear boundaries. Discover resources like the Maids Network's Dear John letter to help you part ways with clients gracefully and non-confrontationally. As we swap lively stories of unique clients, we also prepare you for the upcoming year, offering business tips and reminding you to embrace planning as the holiday season approaches. Join us for an episode filled with practical advice, empowerment, and a touch of humor.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textHave you ever faced the stress of a false alarm or the financial hit from emergency response fees? Discover essential practices to safeguard your cleaning business from these costly pitfalls. Jamie and I dive deep into alarm compliance, sharing personal stories and practical advice. From hefty fines to anxiety-prone employees, we spotlight the critical need for rigorous alarm protocols. Jamie's experiences bring to light the dramatic impacts of alarm mishandling and the stringent measures her company employs to avoid such incidents.Learn from our nerve-wracking encounter with law enforcement due to an alarm system glitch, and understand the importance of meticulous security protocols. We cover everything from the intricacies of advanced security technology to the vital management of keys and ensuring homes are restored to their proper state post-cleaning. With insights on state laws, locked key boxes, and accountability measures, this episode is your guide to maintaining a secure and efficient cleaning operation. Join us for an invaluable discussion packed with lessons to keep your business safe and sound.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how you can ensure accurate cleaning bids without ever stepping foot on the property? Discover the game-changing virtual walkthrough techniques that can transform your cleaning business! Join host Shani Miller and her co-host JB Runco from Above All Cleaning in Northern California as they share their expertise on utilizing Zoom, FaceTime, and detailed photos to assess cleaning needs remotely. Learn how these virtual methods offer unparalleled flexibility and efficiency, particularly for those in remote or rural areas, ensuring your clients are well-prepared and your bids are spot-on.Navigating the complexities of move-in and move-out cleaning services can be daunting, but we've got you covered. We delve into the essential tools and equipment needed, from various Swiffers to the Dupre Neat steamer, and emphasize the importance of comprehensive virtual tours. Understand why being the last vendor on-site is crucial and get tips on inspecting every nook and cranny, from under refrigerators to inside ovens. We also discuss the significance of assessing pet presence and the condition of key areas like bathrooms and kitchens, making it easier for clients to feel confident in hiring your services.Finally, we get into the nitty-gritty of creating and sending customizable cleaning service quotes. Learn how to build accurate quotes with optional extras like oven cleaning and window treatments, and why securing a 50% deposit is crucial for one-time cleanings. We also cover the benefits of prepayment and using credit cards to ensure smooth operations. Tune in to gain practical advice and strategies that will help you master virtual walkthroughs, manage client expectations, and elevate your cleaning business to new heights.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how top cleaning businesses consistently score five-star reviews? Join us on "Cleaning Business Life" as Shannon Miller and Jamie Runco reveal proven strategies to elevate your business's reputation. Discover how to seamlessly integrate low-tech methods like review requests in welcome packs and high-tech solutions such as Nice Job and Jobber. Jamie shares her personal experiences and effective techniques to leverage platforms like Google My Business and Facebook, ensuring you maximize your positive feedback, whether you're on a tight budget or ready to invest in paid services.Achieving 100 reviews can significantly boost your business's algorithm performance and customer acquisition, and we're here to guide you through every step. From ethical considerations in trading services for reviews to incentivizing employees for an influx of positive feedback, we cover all the bases. We also provide practical tips for managing both positive and negative reviews, helping you maintain a stellar reputation. Plus, engage with us on Buzzsprout and join our community of listeners who have supported us through downloads and reviews. Listen now to transform your cleaning business' reputation and connect more effectively with your audience.Here is the link for onboarding welcome paperwork: https://klean-freaks-university.newzenler.com/courses/basic-contract-bundleDon't forget to apply for a full scholarship of the SSPCBA, sponsored by Klean Freaks University.com https://forms.gle/aVMS7GpLSkEsaoBM7 Dead line is 11.29.24Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textReady to turbocharge your cleaning business's fourth-quarter sales? Join Shannon Miller as she chats with Jamie Runco of Above All Cleaning in Northern California about the game-changing Black Friday Bonanza. You'll uncover the secrets to early planning, gift card sales, and the innovative strategy of offering a full year of house cleaning services. Jamie shares her personal experiences, emphasizing the importance of targeting the right clients and sidestepping financial pitfalls, especially when it comes to legacy clients.Discover how the Black Friday Bonanza course has become a powerful tool for cleaning business owners like Mary Lou, who have seen significant revenue boosts through strategic planning and special offers. Shannon and Jamie share invaluable tips on managing discounts and gift certificates, maintaining positive client relationships, and targeting bi-weekly clients for maximum profitability. Learn why offering discounts for one-time cleanings may not be the best strategy for your bottom line.Lastly, navigate the complexities of establishing clear payment terms for house cleaning services. From compliance with new email marketing rules to the advantages of cash or check payments, Shannon and Jamie break it all down. They also highlight the need for transparency in contracts to avoid disputes with large sums of pre-paid money. Don't miss the excitement surrounding the Structure Scale Profit Cleaning Academy at Clean Freaks University, where you can transform your business with expert coaching and mentoring. Join us for heartfelt testimonials and discover the financial gains waiting for you!Here is a coupon link for the course: https://cleaningbusinesslife.buzzsprout.comUp your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textReady to revolutionize your cleaning business through cutting-edge social media strategies? Join Jamie Runco and me, Shannon Miller, as we unlock the secrets to mastering social media marketing tailored specifically for cleaning services. From overcoming the hurdles of managing multiple Facebook pages to tapping into Pinterest's massive search engine potential, we'll guide you on how to leverage LinkedIn for attracting commercial clients and navigate TikTok's time-intensive nature. Discover user-friendly editing tools like VideoShop and iMovie to elevate your marketing efforts without breaking the bank. We also emphasize the importance of maintaining a balanced budget until your business starts to see financial gains.In this episode, we dive into actionable strategies to boost your social media presence, including following industry peers for inspiration and running engaging contests. Learn the art of planning content ahead of time, utilizing AB testing, and the transformative power of live videos. Jamie and I share our favorite tools like Puebler for scheduling and resources such as AppSumo and Clean Pixel AI to streamline your operations. We also delve into the complexities of supporting local employees while considering future outsourcing options. Tune in for practical advice on consistently growing your business and making the most out of available digital tools and networks.Don't forget to apply for the full scholarship of the SSPCBA, sponsored by Klean Freaks University. Here is the link to apply: https://forms.gle/aVMS7GpLSkEsaoBM7. Winner announced 12.29.24Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how to turn your small cleaning business into a thriving enterprise? Look no further. This episode promises to arm you with proven marketing strategies specifically designed for cleaning businesses. We kick off by unveiling how a simple Facebook business profile and powerful before-and-after photos can revolutionize your social media marketing. Jamie shares her firsthand success stories, from leveraging local chambers of commerce for networking to quirky yet effective tactics like using a mop bucket to attract attention. Discover the ripple effects of community engagement, whether it's through a ribbon-cutting ceremony or a feature on local TV.But the journey doesn't come without its challenges. House cleaning businesses often face hiccups like unreliable contractors and struggles with credibility. In this engaging discussion, we delve into the strategic investments necessary for growth, from maintaining a professional website to possibly setting up a brick-and-mortar location. Hear about the value of patience, structured business planning, and the critical importance of not giving up just when you're on the brink of success. Jamie shares personal anecdotes, emphasizing how mentorship and incremental progress can make or break your business.Lastly, we talk about the relentless dedication required to build a lasting legacy in the cleaning industry. Learn why having no plan B and committing fully is the key to creating a sustainable, independent operation. We explore the drive to hit major financial milestones and the necessity of continuous learning, research, and networking with industry peers nationwide. This episode is a treasure trove of practical advice, motivational insights, and human-based marketing strategies that emphasize the irreplaceable value of personal interaction. Tune in to uncover the secrets to elevating your cleaning business and securing a legacy for future generations.Don't forget to apply for a full scholarship of the SSPCBA, sponsored by Klean Freaks University.com. Winner will be announced 11.29.24    https://forms.gle/aVMS7GpLSkEsaoBM7Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textHave you ever wondered how cleaning professionals handle the discovery of illegal items in clients' homes? Jamie Runco of Above All Cleaning Services joins us to unravel her experiences—from stumbling upon drug paraphernalia and large sums of cash to encountering firearms. Jamie shares her invaluable insights on managing these tricky situations with discretion and safety, and also highlights the evolving norms around cannabis use and the peculiar requests that sometimes come with it, such as cleaning bongs or dealing with explicit art. This episode underscores why setting boundaries and making informed client choices are crucial in the cleaning business.Get ready to learn actionable tips and essential precautions for cleaning environments riddled with potential hazards, like marijuana resin and dangerous substances such as fentanyl. Jamie and I delve into the importance of professional training, certification, and involving insurance when dealing with these risks. We also explore the need for clear policies and protocols to prepare cleaning staff for encounters with illegal drugs, firearms, and other hazardous materials. From handling discovered firearms to the challenges of retrieving them from police custody, this episode offers a comprehensive guide for cleaning business owners and their teams to navigate these complex and risky situations confidently and safely.Here is the link to apply for the Full Scholarship sponsored by Klean Freaks University.comhttps://forms.gle/majBxpA7LUWwBWC27Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how you could run a thriving cleaning business and still enjoy a well-deserved vacation? Join us as Shannon Miller hosts a conversation with Jamie Runco from All Above Cleaning Services, who shares her insider tips on achieving this elusive balance. You'll discover the magic of delegating tasks, training your lead techs, and leveraging virtual assistants (VAs) to keep everything running smoothly while you're sipping cocktails on a beach. Jamie's firsthand experiences and practical advice pave the way for you to step back and enjoy the fruits of your labor without a hitch.In another enlightening segment, we dive into the mechanics of automating your business operations to ensure seamless functionality during your absence. Learn how to automate crucial tasks like payroll and establish robust emergency protocols. Shannon and Jamie candidly discuss the common feelings of anxiety and guilt many business owners face when taking time off, and share personal stories of gradually transitioning to an absentee owner model. By the end of this conversation, you'll have actionable steps to build reliable systems and instill trust in your team, allowing you to take those much-needed breaks confidently.Finally, we explore the modern flexibility of running a business remotely, emphasizing the power of virtual assistants and the possibility of managing operations from anywhere in the world. Hear real-life success stories, including how one business owner operates seamlessly from abroad. We also touch on the complexities of maintaining a professional messenger group and navigating real estate commission dynamics, with the latest updates from a lawsuit in Arizona. Tune in for invaluable insights and start planning your next vacation without the stress of business disruptions.Don't forget to apply for a full scholarship of the SSPCBA, sponsored by Klean Freaks University.com. WINNER Announced 11.29.24 https://forms.gle/aVMS7GpLSkEsaoBM7Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textCan you imagine the chaos of misclassifying your 1099 contractors as employees? Tune in to our latest episode, where Shannon Miller and Jamie Runco from Above All Cleaning in Northern California expose the hidden traps in 1099 compliance and FTC rulings within the cleaning industry. Learn from real-life scenarios that underline the necessity of vendor agreements and the crucial role of ensuring your contractors have their own general liability insurance. We dissect the labyrinthine rules and regulations to help you elevate your standards and dodge hefty fines, all while enhancing your business professionalism.But that's not all—ever wondered how a small oversight with a yoga instructor could balloon into a fiscal nightmare? Shannon shares a gripping cautionary tale to illustrate the perils of neglecting labor laws, particularly those surrounding non-compete clauses for high-earning executives. We break down the latest regulatory changes and offer strategic advice for navigating these rules effectively, ensuring your business stays compliant and thrives. Join us for an episode packed with essential insights and actionable advice to stay informed and protect your cleaning business from legal pitfalls. Don't miss this opportunity to fortify your business knowledge and secure long-term success!FTC website https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-announces-rule-banning-noncompetesUp your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textWhat if you could transform your cleaning business by giving back to your community? Join Shannon Miller and special guest Jamie Rumco, the owner and president of Above All Cleaning, as she shares her inspiring initiatives like offering free cleanings to the elderly and those in unique circumstances. Discover how Jamie's heartfelt approach not only supports those in need but also strengthens community bonds. Shannon delves into the importance of setting boundaries to ensure these generous acts are sustainable and resentment-free, providing actionable insights on how to balance business and benevolence.Explore the impact of community-focused programs like Allen's Day and learn strategic ways to market your cleaning services while supporting vulnerable individuals. From Jamie's successful buy-one-get-one-free promotion to the significance of grassroots marketing, this episode is packed with tips on how to engage with your local community and expand your business footprint. Whether you're contemplating donation-based models or looking to participate in silent auctions, this conversation offers a wealth of knowledge on making a meaningful difference through your cleaning business.If you are looking to purchase the "on Boarding paperwork" https://klean-freaks-university.newzenler.com/courses/basic-contract-bundleDon't forget to apply for a full scholarship of the SSPCBA, sponsored by Klean Freaks Univeristy.com https://forms.gle/aVMS7GpLSkEsaoBM7Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver been left unpaid for a job you completed? Learn the secrets to safeguarding your cleaning business from financial instability with me, Shanon Miller, and my guest Jamie Runco from Above All Cleaning Services. We dive into personal experiences and practical strategies that will keep your business afloat, from using a CRM system and enforcing a show-up fee to ensuring you keep a credit card on file for every client. You'll hear firsthand accounts of challenging situations and how Jamie and I turned these obstacles into opportunities for better business practices.Imagine showing up for a cleaning job only to find a cancellation note, or facing a dramatic confrontation with a client undergoing AA who is refusing to pay. These are just a few of the real-life stories I share to illustrate the unpredictable nature of the cleaning business. You'll also hear about my experiences with an agoraphobic client and another who canceled abruptly due to a spontaneous remodel. These stories aren't just tales of woe; they're lessons in quick thinking, perseverance, and leveraging local connections to ensure payment and handle tough situations effectively.Navigating legal procedures for payment disputes can be a minefield, but we've got you covered. Jamie and I discuss how transitioning from DocuSign to GetJobber for contract management and having clients sign off on authorizations can prevent disputes. Learn about the importance of clear policies, taking before-and-after photos, and conducting final walkthroughs to avoid post-service complaints. Don't miss the story of recovering nearly $2,000 from a client dispute and the emotional toll it took. This episode is packed with actionable insights and real-life examples to help you protect your business and ensure financial stability.Don't forget to apply for a full scholar ship, of the SSPCBA-Sponsored by Klean Freaks University https://forms.gle/aVMS7GpLSkEsaoBM7Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from https://kleanfreaksuniversity.com/Questions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textEver wondered how safety protocols can truly make a difference in the cleaning industry? In this episode of Cleaning Business Life, Jamie Runco from Above All Cleaning shares the innovative measures she's put in place to safeguard her team. From leveraging the Life360 app and Jobber CRM for real-time tracking to ensuring efficient emergency signaling, Jamie reveals how these tools enhance both operational efficiency and employee safety. We also take a poignant look at a tragic incident in Tempe, where a woman was discovered deceased in her office cubicle after four days, emphasizing the dire need for effective communication and regular check-ins.Moreover, we dive into the critical training needed for extreme situations, such as encountering crime scenes or dealing with workplace violence. I recount a harrowing personal experience of an attempted kidnapping, underscoring the indispensable role of having a well-defined Standard Operating Procedure (SOP) and a detailed employee handbook. We further explore the unique challenges posed by power outages in regions with limited seasons, balancing the continuation of business operations with community sensitivities. Tune in for a wealth of insights and practical advice aimed at ensuring the well-being and preparedness of your cleaning staff.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a textWhat are the true costs of misclassifying employees as independent contractors? Join Shannon Miller and Jamie Runco from Above All Cleaning in Northern California as they break down the nightmare scenarios that can arise from 1099 misclassification. From staggering fines starting at $10,000 to the risk of going bankrupt, they share their personal experiences and emphasize the importance of due diligence and compliance with employment laws. Jamie opens up about her initial mistakes and highlights the necessity of hiring insured contractors to avoid costly errors.Discover the wealth of support within the cleaning business community and the significance of networking to foster success. We shed light on the fine line between W-2 employees and 1099 contractors, and the benefits of consulting labor law attorneys for crafting non-compete agreements. Stay informed about tax laws and state-specific regulations to ensure your business remains compliant. This episode is packed with practical advice for hiring, onboarding, and maintaining clear communication with your team, serving as an essential guide for running a legally sound and thriving cleaning business.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever wondered if you should hire staff even when business is slow? Join us for an enlightening conversation with Jamie Runco of All Above Cleaning, who shares her transformation from solo cleaner to thriving business owner. Jamie's personal journey provides invaluable insights into bootstrapping your business, recognizing market demand, and the never-ending hunt for exceptional employees. We break down the strategies of bootstrapping versus saving up for payroll and emphasize the importance of fostering a strong company culture, compensating fairly, and aligning with core values during the hiring process.This episode is packed with actionable tips on keeping your cleaning business growing through strategic hiring. Hear how Jamie underscores the significance of employee appreciation and continuous recruitment to avoid stagnation. Learn the benefits of networking within the cleaning industry to share resources and support each other during staffing challenges. Plus, discover why investing in mentorship and online courses can streamline your hiring process and guide you through business growth. Whether you're starting out or looking to expand, Jamie's experience offers a roadmap to success.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.purevergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.What if acquiring cleaning clients from other businesses could either skyrocket your success or become your biggest regret? Join me, Shannon Miller, as I share both triumphant and cautionary tales from my own experience. In this episode, you'll uncover the secrets to understanding pricing disparities, the vital role of Non-Disclosure Agreements (NDAs), and the strategies for keeping a steady influx of both clients and cleaning technicians. From cherry-picking valuable clients to navigating the differences between residential and commercial contracts, you'll gain actionable insights on how to negotiate and nurture these crucial relationships effectively.But that's not all—building and maintaining strong client relationships is the cornerstone of a thriving cleaning business. Learn how to set clear expectations, secure client buy-in through signed agreements, and build trust through personal interactions. Find out how to handle difficult clients and understand the evolving role of AI in the service industry. Most importantly, discover why maintaining a positive and professional environment, even if it means refusing service to problematic clients, is essential for your success. This episode is packed with indispensable tips and strategies to ensure your cleaning business not only survives but thrives.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever wondered why you're not getting paid what you deserve for cleaning large homes? Shannon Miller shares her personal experiences and unpacks the mindset of homeowners who are more concerned with penny-pinching than fair compensation. From navigating tricky client interactions to the necessity of charging for those extra services, this episode tackles the hard truths about maintaining firm pricing in the cleaning business. Learn how to stand your ground and ensure your efforts are rewarded appropriately, even when dealing with clients in upscale gated communities.Ready to boost your business's profitability? This episode's second half is a goldmine of strategies for managing price increases seamlessly. Shannon reveals the benefits of the price increase bootcamp and the importance of collecting client emails for smooth annual adjustments. She also highlights valuable resources like the pricing blueprint masterclass and the cleaning contract bundle, designed to protect your income and support your cleaning techs. If you're serious about stabilizing your income and managing client relationships effectively, tune in for actionable advice that will elevate your cleaning business to new heights!Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Kimberly's dog is about to welcome a litter of puppies, and that's just the beginning of our lively discussion on staying healthy while keeping homes spotless! Join Kimberly Gonzalez and me, Shannon Miller, on this episode of Cleaning Business Life as we share our personal stories and expert tips on how to maintain your physical well-being amidst the rigors of cleaning. We dive into the unique challenges faced by those of us who are shorter in stature and reveal our secret weapon against injuries like carpal tunnel syndrome: stretching. You'll also hear about my own cleaning days when I was more physically fit and discover why yoga is not just for relaxation but a crucial part of prepping for those demanding cleaning tasks.But that's not all—we're taking a deep dive into the importance of good posture and hydration. From shoulder stretches to wrist exercises, we provide practical tips to integrate into your daily routine, cautioning against certain moves like cat and cow stretches in clients' homes. We even bring in contemporary figures like Jennifer Garner to highlight the timeless significance of good posture. By the end of this episode, you'll be equipped with simple yet effective habits that can elevate your cleaning routine to a "business clean" level while keeping you fit and healthy. Subscribe, share, and get ready to enjoy a cool, fit summer with us!Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever wondered how to keep your furry friends safe while running a cleaning business? In this episode of Cleaning Business Life, I, Shannon Miller, and my co-host Kimberly Gonzalez share our stories and expert tips on managing pet safety during cleaning sessions. From my dog Max, when I used to carry him around inside my mail bag inside of a store to  chicken Sally Mae who thinks she's a dog, we highlight how pets are integral family members and discuss the delicate balance of ensuring their safety while maintaining a professional cleaning service. You'll learn the importance of securing pets and handling aggressive behaviors, all while avoiding potential liability issues.We're diving into the nitty-gritty of using cleaning products like essential oils around pets, with a focus on the safety of diluted eucalyptus oil. We also touch on the benefits of offering specialized pet-related services, such as cleaning pet bowls, and the challenges of dealing with tasks like cat litter boxes. Through real-life anecdotes of troublesome cats and mischievous birds, we underscore the necessity of firm policies and clear communication with clients to keep everyone safe and happy. Tune in for valuable insights that will help you run a pet-friendly and successful cleaning business.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever felt the overwhelming pressure to say yes to every request, only to find yourself on the brink of burnout? Shannon and I share our personal journeys of learning to say no, a skill that's especially challenging for women often expected to be caregivers and people-pleasers. We'll share strategies for setting boundaries in both business and personal life, including real-life scenarios that illustrate how crucial it is to protect your time and well-being. Our discussion includes valuable insights from the book "Boundaries," helping you navigate the temptation to respond to work messages at all hours and keep your professional life from bleeding into your personal time.Running a cleaning business brings its own set of challenges, especially when it comes to last-minute client requests and the dangers of overcommitting. We talk about the importance of maintaining high standards, even under pressure, and why charging higher rates for emergency jobs isn't just fair—it's necessary. Shannon and I also tackle the tough conversations around managing demanding clients and setting clear, non-negotiable boundaries. Listen in for practical advice on maintaining professionalism and prioritizing self-care, ensuring that your mental well-being and business success go hand-in-hand.Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Running a cleaning business can feel like juggling flaming torches—overwhelming and precarious. Shannon Miller and Kimberly Gonzalez share how recognizing the signs of burnout saved their sanity and business. From grappling with finances to managing social media, they reveal the critical moments when they realized it was time to delegate tasks. Discover the ins and outs of hiring virtual assistants, the potential hiccups of language barriers, and why acknowledging the need for help can make all the difference.Imagine balancing the books while trying to sell a high-ticket item like a Kirby vacuum or luxury jewelry—sounds chaotic, right? Shannon and Kimberly recount their own sales experiences to illustrate the importance of honing sales skills and strategically delegating tasks. They argue that hiring a bookkeeper should be your first move before even considering a virtual assistant. Learn how adapting to the natural ebb and flow of business operations can keep you sane and why setting clear expectations for team members is paramount.Ever wondered how to keep your virtual assistants and sales personnel productive and accountable? This episode is loaded with practical advice, from setting clear sales goals to offering commission-based incentives. Shannon and Kimberly highlight the importance of trust and autonomy in fostering an efficient, responsible team. With personal stories and actionable tips, they make the case for delegating roles such as marketing experts and SEO specialists to free up your time and scale your business. Tune in for a treasure trove of insights on efficient delegation and growth strategies.Contact Sarah here: https://sidekicksarah.com/Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. It can be crowed when trying to figure out who you are going to learn from The best Natural Cleaning Product in America!!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever wondered how to make your booth the star attraction at any event? Join Shannon Miller and Kimberly Gonzalez on "Cleaning Business Life" as they share their foolproof strategies for planning an unforgettable booth setup. Discover how to set clear goals, from generating leads to boosting brand awareness, and why researching events is key to hitting the right audience. We'll walk you through the budgeting essentials, covering everything from booth fees to promotional materials, and offer creative giveaway ideas like free cleanings and local business gift baskets.Unlock the secrets to effective booth engagement with our insider tips. Learn how to captivate attendees using eye-catching before-and-after photos and themed decorations. Find out why positioning yourself at the booth entrance, making eye contact, and even giving genuine compliments can turn casual visitors into potential clients. Organization is a game-changer, so we'll share our best practices for keeping your supplies in order and creating a welcoming atmosphere that invites interaction. Plus, we'll discuss the benefits of building rapport with neighboring booth operators to enhance your overall event experience.Finally, we reveal the ultimate strategies for maximizing event engagement and follow-up. From remembering names through clever association techniques to leveraging social media for real-time audience interaction, we've got you covered. Discover the importance of timely follow-ups, with a recommended two-day window, and how the BizConnect app can streamline your business card management. Don't underestimate the power of a handwritten thank you note — Shannon's personal anecdotes from her time at Nordstrom illustrate how this small gesture can build lasting relationships. Stick around for our call to action: submit your questions for our upcoming Q&A episode, and let's keep the conversation going!Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a Text Message.Ever wondered if you're misclassifying your employees and risking huge penalties? In this episode, let's pull back the curtain on hiring practices and all the intricacies that come with it. From weighing the benefits and drawbacks of W-2 employees versus 1099 contractors, to the essential steps for keeping accurate records and policies, this conversation dives deep into practical strategies for maintaining a compliant and efficient workforce. I'll also share some personal stories about juggling family life with business responsibilities, adding a human touch to the complexities of business growth.Feel the frustration of endlessly training new hires? You're not alone. Listen in as I recount my experiences and share tips for creating an effective onboarding process that won't break the bank. We'll discuss the importance of fostering independence among employees to reduce conflicts, and how pairing new staff with seasoned workers can make a world of difference. We'll also revisit an anecdote from my time with a franchise cleaning business, shedding light on varying management styles and their impacts on business success.Want to ensure your cleaning business upholds the highest standards? Learn the tricks of the trade, from crafting detailed client checklists to understanding the correct use of cleaning chemicals. I'll reveal my personal goal of becoming “mop free” by the end of the year to focus on scaling the business. Plus, hear about my upcoming plans for the Structure Scale and Profit Cleaning Business Academy and some fun summer break activities with my kids. Tune in to discover how balance and planning can pave the way to long-term success.Questions? Feel free to reach out!Kimberly Gonzales: info@purevergreen.comShannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgTo order All-Natural Cleaning Products: www.PÜREvergreen.comSee Shannon's latest courses: www.KleanFreaksUnversity.com