HealthBiz with David E. Williams

The HealthBiz podcast is moving to the CareTalk: Healthcare Unfiltered Channel. From now on, when you want to listen to HealthBiz, head over to one of these links:Spotify https://open.spotify.com/show/2GTYhbNnvDHriDp7Xo9s6ZApple https://podcasts.apple.com/us/podcast/caretalk-healthcare-unfiltered/id1532402352YouTube https://www.youtube.com/@CareTalkPodcastCareTalk website  https://www.caretalkpodcast.com/ I launched the Health Business Blog exactly 20 years ago, on March 1, 2005 to provide my perspectives on healthcare business and policy. I wrote thousands of posts and started sprinkling in audio interviews with healthcare CEOs in 2007 –long before the podcast boom.  My blog became very popular and as a result I even switched the name of my healthcare consulting firm to Health Business Group to take advantage of the blog's brand equity.The biggest podcast highlight of that era came in 2014, when I interviewed all 9 candidates for Governor of Massachusetts about their plans for healthcare. It was my goal to help elevate the political debate.In 2017, I started co-hosting the CareTalk podcast with John Driscoll, then CEO of CareCentrix and now Chairman of the UConn Health System. We recorded monthly, in-person and experimented with a variety of formats.When the pandemic arrived, John and I switched to remote recording and began taping weekly. There was so much to discuss about COVID-19 and we made the most of it. Our producer, Vincent Grippi masterfully built up our show to one of the top few on Apple Podcasts and YouTube.Meanwhile, I also shifted the Health Business Blog to an all-podcast format in September 2020, about six months into the pandemic, with Dafna Williams taking over as producer. I called it the HealthBiz podcast and we released a new episode every week on all the major audio channels plus YouTube. We're now well over 200 episodes.In 2024, we tested out the idea of melding HealthBiz and CareTalk by adding HealthBiz Briefs to the CareTalk channel. The experiment was a success, generating substantial engagement.In 2025, we're going all the way by moving all of HealthBiz over to CareTalk. You can listen or subscribe using the links in the show notes.You'll now have the chance to experience HealthBiz along with a bunch of great CareTalk content, including one -on-one shows with John and me, plus John's own interviews with executives and policy leaders.So that's it for the first 20 years of the Health Business Blog and HealthBiz Podcast. I'd like to thank you, my listeners and viewers, and my producer, Dafna Williams.I'm looking forward to the next podcast chapter. I hope you'll join me for it.Meet me on CareTalk! https://www.caretalkpodcast.com/ As of March 2025 HealthBiz is part of CareTalk. Healthcare. Unfiltered and can be found at the following links: Spotify https://open.spotify.com/show/2GTYhbNnvDHriDp7Xo9s6Z Apple https://podcasts.apple.com/us/podcast/caretalk-healthcare-unfiltered/id1532402352 YouTube https://www.youtube.com/@CareTalkPodcast CareTalk website https://www.caretalkpodcast.com/ Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Episodes through March 2025 were produced by Dafna Williams.

Dougal Hawes, Group CEO of Smartbox Assistive Technology shares his inspiring journey from growing up in the English countryside to leading a company that empowers people with communication disabilities. Dougal's story is deeply intertwined with his father's dedication to empowering the disabled, a passion that began with a chance encounter in a hospital and evolved into a lifelong commitment. This familial influence not only shaped Dougal's understanding and empathy but also paved the way for his career in creating innovative communication devices for those with speech difficulties.Explore the evolution of communication technology for disabilities, from the early days of personal computing to today's sophisticated augmentative and alternative communication (AAC) systems. Discover how companies like Smartbox have leveraged advancements in consumer technology to create comprehensive tools tailored to the unique needs of individuals with communication challenges. The conversation highlights the critical role of software and hardware integration, offering insights into the complexity and necessity of providing personalized communication solutions for people with diverse requirements, whether from birth or due to acquired disabilities.Gain insight into the global landscape of AAC technology, as we discuss the significant need for these solutions and the efforts to expand accessibility worldwide. We examine the transformative impact of technologies such as eye-tracking for individuals with conditions like ALS, and how AI and voice cloning are poised to revolutionize the field further. The episode underscores the importance of combining technology with expertise and training, addressing distribution challenges, and the potential for AAC to be integrated as essential medical devices. Hear about the ripple effect of increased visibility in AAC, encouraging more people to recognize its benefits, and the role major tech firms play in advancing accessibility features.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

DexCare CEO Derek Streat shares how his early experiences in a small industrial town and the challenges of growing up in a single-parent household instilled a strong work ethic and entrepreneurial spirit. These formative years paved the way for his commitment to making a significant impact in healthcare, a commitment deepened by personal experiences, such as his daughter's serious illness and subsequent kidney transplant. Derek's dedication is further highlighted by his involvement in non-profit initiatives like PEDSnet and IROC, which focus on improving outcomes for children and kidney transplant patients through data-driven solutions.Listen in as we uncover the origins and evolution of DexCare, a platform initially developed by Providence Health to enhance healthcare accessibility through a unified care experience. Derek discusses the transformative role of former Amazon employees in adopting an "Amazon-style" approach to healthcare, aiming to make services more discoverable and bookable. We address the persistent challenge of untapped capacity within health systems, debunking the myth of hospitals always being at full capacity. Derek explains how better data management and transparency can unlock these resources, enhancing the efficiency and reach of healthcare services.Finally, we explore the future of healthcare delivery in a post-pandemic world, where virtual and hybrid care models are increasingly prominent. Derek discusses the potential of asynchronous and AI-driven care, especially for low-acuity conditions, and the evolving role of patients as active participants in their healthcare journeys. We also consider how Gen AI can empower patients to make informed decisions and how healthcare systems can optimize capacity and resources by leveraging a broader range of care providers. This episode promises a thought-provoking look at the innovations shaping the future of healthcare.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

What if scheduling a doctor's appointment was as easy as booking a table at your favorite restaurant? Join for an enlightening discussion with Jeff Gartland, CEO of Relatient, as we unlock the complexities of patient scheduling in healthcare. Jeff shares his unique perspective, drawing from a childhood influenced by behavioral psychologists and a career spanning top healthcare technology firms like McKesson, Ciox, and Elevance. Together, we explore how patient scheduling is much more than a tech challenge; it's about transforming human interactions in healthcare. From understanding the nuances between "new" and "existing" patients to creating a seamless, consumer-centric referral system, Jeff offers invaluable insights into reshaping the way we engage with medical practices.Discover how cutting-edge technology can bridge the gap in appointment scheduling while boosting  patient access and satisfaction. Jeff explains the paradox of how long waits for appointments can coexist with underutilized clinical time, offering solutions that hinge on sophisticated scheduling systems and automated waitlists. We discuss the significance of a portal-free experience that simplifies the referral process and enhances convenience for patients. Whether it's aligning scheduling rules to meet patient demand or ensuring operational precision without sacrificing accessibility, this episode provides a roadmap to boost patient engagement for a better healthcare experience.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

RJ Kedziora, co-founder and COO of Estenda,  shares his  journey from a tech-savvy childhood in the 70s to becoming a leader in healthcare innovation. RJ reflects on his early fascination with computers, starting with the IBM PC Junior, and his academic pursuit of artificial intelligence. His career path has traversed the evolution of software development, consulting, and the Internet boom of the late 90s. With a unique blend of empathy and technical expertise, RJ emphasizes the importance of understanding the end user's perspective, particularly in healthcare, where technology like electronic medical records was just beginning to take shape in the early 2000s. His insights highlight the transformative potential of healthcare technology and the importance of effective communication.Listen in as we explore the integration of large language models in healthcare and the delicate balance of harnessing technology while preserving human skills. RJ shares his thoughts on the potential benefits of AI tools, such as ambient listening for note-taking, which could allow physicians to focus more on patient care. We also touch upon the significance of balancing productivity and wellness, drawing from RJ's personal experiences as a triathlete and his journey from baking vegan cakes to writing his upcoming book, "A Productive Harmony Framework." RJ offers valuable perspectives on managing energy over time, understanding one's chronotype for optimal productivity, and maintaining a vibrant life. Whether you're interested in healthcare innovation, AI technology, or personal wellness, this episode offers a wealth of insights and inspiration.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

I had a great experience with my inguinal hernia surgery this summer, so I just had to invite my doctor, Nora Fullington and her  partner, Dr. Michael Reinhorn from Boston Hernia onto the podcast!  A few takeaways:The vast majority of hernia repairs are performed by general surgeons in hospital operating rooms. But better outcomes, lower cost, and greater convenience are possible if you can find a specialized practice like I did and go to an ambulatory surgery center. (Only 3% of inguinal hernias in Massachusetts are repaired in ASCs, which is nuts.)Despite the superiority of the Boston Hernia model, insurance companies and big health systems make it hard for patients to go this route.You shouldn't be scared of mesh as long as your surgeon knows what they're doingPatients are often mis-diagnosed with hernias as a result of medical imaging. A physical exam is the way to goDrs. Reinhorn and Fullington believe their model can be applied more broadly within surgery and beyondEnjoy the show.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Advance Care Directives are great in theory, but often fail in practice. The result: patients' wishes aren't respected and their families end up fighting. Dr. Ferdinando Mirarchi has built a whole medical practice and business around Advance Directives. HIs company, MIDEO enables patients to create video-based plans either with or without a physician's help.I went through the process myself in preparation for this interview and learned a lot about the nuances of what to put in the directive to reflect my goals. The topics of resuscitation after cardiac arrest and mechanical ventilation were really insightful.We also talked about more mundane matters like insurance coverage and how to make sure the directive is accessed and respected when you need it.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Bradley Bostic, the visionary CEO and founder of hc1, shares his journey from the plains of South Dakota to the cutting-edge world of healthcare data innovation. We explore how a childhood fascination with technology and a stint on the football field at Indiana University laid the groundwork for his groundbreaking work in healthcare. Our conversation uncovers Bradley's early career experiences at Ernst & Young, where he first glimpsed the complex inner workings of the healthcare industry, ultimately fueling his passion for transformative change.Discover the pivotal role that hc1 plays in optimizing diagnostic testing, a cornerstone of effective healthcare. We examine the inefficiencies in current lab testing practices and how personalized diagnostics can lead to more accurate and cost-effective outcomes. With the power of machine learning and AI, HC1 is leading the charge in predicting patient outcomes, tailoring care plans, and identifying risks for chronic conditions like kidney disease or cognitive decline before they manifest.In our broader discussion on the U.S. healthcare system, Bradley and I delve into the perplexing inefficiencies that plague even the most prestigious institutions. We explore potential solutions like value-based care and the cautious integration of technology to enhance patient experiences without detracting from them. Tune in to gain insight into the intersection of healthcare, business, and policy, and to hear about the exciting ventures on the horizon as we continue to explore the transformative power of healthcare innovation.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Hadassah Backman, founder and CEO of GuardDoc Health shares her personal story, from growing up in New York as a family caretaker, influenced by her father's illness and her grandmother's survival of the Holocaust, to her initial career in literature and writing. Discover how her path took a pivotal turn after a personal caregiving experience, leading her to pursue nursing. As a single mother, Hadassah navigated the challenges of nursing school and built an impressive career at Northwell, gaining invaluable experience in various medical units.We explore Hadassah's transition from bedside nursing to compliance consulting. Her passion for genuine patient care, coupled with experiences in hospice care, inspired a shift toward risk mitigation. The onset of the COVID-19 pandemic reignited her dedication to hands-on patient care, even as she faced the complexities of systemic issues in healthcare. Hadassah's story highlights the resilience required to navigate personal and professional transitions, especially during crises, while striving to make a meaningful impact.Finally, we delve into the realm of technology and healthcare compliance with Hadassah's move to Tel Aviv, where she spearheaded the development of innovative solutions at Guardoc Health. Learn about her collaboration with her sister to improve long-term care documentation and her determination to create user-friendly software for nurses worldwide. With key investors backing her vision, Hadassah's goal is to set the gold standard for CMS compliance, emphasizing the irreplaceable role of nurses. This episode offers valuable insights into leadership, entrepreneurship, and the future of healthcare, making it a must-listen for anyone interested in the transformative power of innovation in nursing and healthcare.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Explore the fascinating journey of Bo Holland, a pioneering figure in healthcare innovation. Growing up in Houston and Austin, Texas, Bo was inspired by his family's entrepreneurial spirit, which led him to pursue an entrepreneurship program at Baylor University. From running small businesses to becoming a pivotal player at Citrix Systems, Bo shares his early experiences and the lessons he learned along the way. We uncover how his ability to recognize opportunities and his passion for technology paved the way for his current venture, AllClear ID, where he is dedicated to empowering patients to take control of their medical records.Discover how different countries approach digital identity management, with a focus on the stark contrast between high-trust environments like Norway and the more privacy-tolerant cultures of the US and UK. Bo recounts a personal healthcare crisis that highlighted the inefficiencies in healthcare information systems, sparking his drive to improve data sharing using secure digital infrastructure. Despite the healthcare sector lagging behind in digital transactions, recent advancements and laws offer hope for a transformation akin to the seamless operations of digital banking in Norway.Listen in as we discuss the revolutionary changes underway in healthcare data management. We explore innovative solutions aimed at creating a comprehensive "health bank" that empowers patients with complete control over their medical data. Drawing inspiration from the open banking model in Europe, Bo envisions a future where medical data follows the patient, enabling seamless care and facilitating research. We highlight the strategic insights of Health Bank One, a notable entity in the industry, and how it promises to reshape the landscape of healthcare by breaking down traditional barriers and optimizing patient care.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Shan Sinha is confronting the urgent issue of workplace violence in healthcare. Delving into the alarming rise of aggression against healthcare workers, particularly exacerbated by the pandemic, Shan discusses pioneering solutions like Canopy's wearable safety buttons that empower staff with connectivity and protection. Shan shares his extraordinary journey through the fast-paced world of technology and innovation. We embark on a captivating exploration of Shan's upbringing in Texas, his academic pursuit at MIT during the pivotal shift from Microsoft's reign to Google's ascension, and his leap into the startup ecosystem influenced by the dot-com boom. Shan's experiences highlight the challenges and triumphs faced by children of immigrants, shedding light on their vital contributions to technological advancement and healthcare innovation.We trace the transformative evolution of cloud-based collaboration tools, punctuated by the early dominance of Amazon S3 and the emergence of Dropbox and Box. Shan recounts his bold decision to leave Microsoft, paving the way for his startup's critical role in shaping Google Drive, and reflects on Google's prescient embrace of hybrid work and video conferencing well before the pandemic. The journey through Shan's entrepreneurial ventures culminates in a successful acquisition by Dialpad, underscoring the dynamic interplay between technological growth and societal demands.This episode challenges us to rethink how we safeguard our essential healthcare workers, drawing insights from Numbers on't Lie, by Vaclav Smil. It's a thought-provoking book on exponential growth and innovation that offers hope for addressing today's pressing issues, from energy to food waste. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

In this episode I welcome back Mohan Giridharadas, CEO and founder of LeanTaaS, who shares his  journey in revolutionizing healthcare capacity through AI and prescriptive analytics. Mohan provides insights into LeanTaas's evolution since pivoting to healthcare in 2015, tackling pressing challenges such as increased demand, financial pressures and staffing shortages. With innovative solutions now optimizing a third of the U.S. chemotherapy capacity and enhancing 15% of the nation's surgical capacity, LeanTaaS is transforming the landscape of healthcare efficiency. Our discussion highlights the  strides made in optimizing infusion centers, operating rooms, and inpatient beds.We explore the intricacies of improving hospital flow using predictive AI. Mohan and I discuss the similarities between hospital bed management and hotel room turnover, offering insightful comparisons. By employing algorithms to predict bed shortages and prioritize discharges, hospitals can improve patient flow and efficiency. The conversation extends to interconnected issues like ambulance capacity and post-acute care constraints, emphasizing the potential of predictive analytics to revolutionize hospital operations and patient care.Finally, discover how LeanTaaS is harnessing the power of generative AI with their innovative iQueue products. Mohan discusses the challenges of preventing AI hallucinations and the importance of human oversight in decision-making processes. We also touch on LeanTaas's cybersecurity measures and the critical need for robust data protection in healthcare. Additionally, Mohan shares his excitement about a newly released book and reflects on the company's growth, including reaching a billion-dollar valuation. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Join me in exploring value-based care with George Aloth, co-founder and CEO of Chamber. George shares his inspiring journey from his upbringing in Baltimore to his pivotal role in shaping healthcare. With a unique educational background in accounting and law, he honed his expertise in Medicaid and Medicare through early career experiences at CMS and Cigna. His entrepreneurial spirit led him to co-found a Medicaid insurance startup and eventually become CEO of CareFirst's Medicaid division. George reflects on his tenure at Somatus, a kidney value-based care company, which sparked his passion for transforming specialty care, specifically cardiology, into a value-based model.In our conversation, we tackle the pressing issues of cardiology access and equity, emphasizing the challenges faced by vulnerable populations reliant on Medicaid. The discussion highlights the economic decisions cardiology practices must make amidst high demand and limited supply. We explore strategies to enhance efficiency and ensure equitable treatment for all patients, regardless of insurance status. Drawing insights from the book "Good to Great" by Jim Collins, we underscore the importance of building a strong team during rapid growth phases. Don't miss this enlightening discussion with George Aloth as we envision a future of improved access and quality in cardiology care.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

As a physician and healthcare CEO, Russ Richmond already knew a lot about healthcare. But when a bad accident put him into the hospital for three months he developed a much more profound understanding of caregiving.In particular, he learned that many of the nurses and therapists who provided him with such great care were thinking of quitting their jobs!Once he was released he did some research and discovered that a root cause of burnout was a lack of effective management and high administrative burden. He zeroed in on a solution: support for frontline nurse managers.These insights formed the basis for the founding of Laudio, an intelligent platform that streamlines work for frontline leaders to drive large-scale change.Before talking about Laudio, we also discuss Russ's earlier career, including a stint leading APS, where I had previously been chairman of the board. I'm grateful to Russ for growing and exiting that business.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Richard Kellner is on a mission to end polycystic kidney disease (PKD), a leading cause of kidney failure in younger people. The key is combining  pre-implantation genetic testing with in vitro fertilization to prevent the disease from being passed from parent to child. The PKD Outreach Foundation, run by Richard is raising awareness so that physicians and parents-to-be know about this option. PKD Outreach is also making testing and IVF more affordable and accessible through a partnership with US Fertility and by making cash grants to families.In addition, PKD Outreach is  publicizing ways to slowing the progression in young adults with lifestyle and drugs, and supporting live kidney donation.Richard has a compelling personal story. His late wife passed away from PKD, even after receiving a kidney donation from Richard. His adult kids have it, too.I like the organization's mission and determination so I decided to donate. You might want to do the same.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Explore the life and career of Brett White, CEO of Weave, an AI-powered platform designed to support small and mid-sized medical practices. Brett shares his formative experiences growing up in Northern California, working on a farm, and benefiting from his father's career as an airline pilot. These early influences instilled in him a strong work ethic and an  appreciation for the value of hard work and simple living, shaping his approach to leadership and innovation in  healthcare.We  trace Brett's professional journey, starting from his decision to study business economics at UC Santa Barbara, leading to a career in accounting with Arthur Young, and later transitioning to Oracle. Brett's career trajectory underscores the importance of hustle and results in achieving success. He eventually moved on to become CFO for various companies, including Mindbody, before joining Weave. Brett discusses his passion for helping small business owners, particularly doctors, and the satisfaction derived from supporting their success through technology.In our conversation, we examine the current landscape of small and mid-sized specialty medical practices and how they thrive by focusing on key metrics and efficient processes. Brett explains how technology and AI can enhance efficiency, improve revenue cycle management, and reduce staff workload, citing specific examples like AI assistants automating review responses. Additionally, we explore how modern communication and payment systems can significantly enhance patient experience, reduce no-shows, and streamline collections, ultimately benefiting  patients and healthcare providers. Listen in as Brett White provides valuable insights and perspectives on the integration of technology in healthcare and its potential to transform patient care and business operations.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

PatientPay and ClearGage are merging. I interviewed CEO Tom Furr to get his take. The combined offering is intended to deliver a comprehensive billing and payment platform that includes estimation and eligibility along with streamlined patient payments.Doctors offices are generally set up to bill insurance, but patients are now responsible for a lot more of the bill. Offices that manage patient payments effectively perform much better financially and reduce friction. That's what PatientPay enables.Patients (i.e., consumers) have become accustomed to smooth transactions through Amazon and other e-commerce and in-person experiences. So physician offices can appear archaic in comparison unless they're using something like PatientPay.Tom was a guest on the show several years ago, and it was great to have him back to share the big progress his company has made. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Blue Cross Blue Shield CEO Sarah Iselin is a great asset for Massachusetts. I admired her work when she ran the Department of Healthcare Finance and Policy and then the BCBS Foundation, and was grateful for her rescue of Massachusetts' implementation of the Affordable Care Act. After a decade-long sojourn to Florida and California she's come back to Massachusetts just in time to address some big challenges. Among the topics we discussed:The Steward Healthcare bankruptcyAccess to care -especially behavioral healthThe health care cost crisisWomen's healthValue based care and the Alternative Quality ContractI also enjoyed learning about how Sarah was inspired by her parents to enter public service and her early dates as an art student.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Jeff Greenfield's journey is fascinating. As a child he was enchanted with magic, fell in love with Disney, and was transformed by a year in Israel during high school. Jeff shares how his early experiences shaped his career path, from studying biochemistry at the University of Maryland to becoming a chiropractor, all the while nurturing his passion for close-up magic. A car accident meant he had to stop practicing, but ultimately led him to embrace the burgeoning internet era of the mid-90s.Next, we lift the veil on the complexities of modern digital advertising. We explore how digital marketing has shifted the focus to the bottom of the funnel, increasing competition and costs. A captivating case study about leveraging MasterCard data to target weight loss customers highlights the sophisticated and costly nature of today's advertising strategies. In the final chapter, we delve into the intricate world of healthcare and pharmaceutical marketing privacy. Jeff sheds light on the dual-focus strategy of targeting both healthcare providers and consumers, explaining how pharmaceutical companies educate providers while raising consumer awareness. The evolution from traditional TV and radio ads to digital marketing is discussed, with an emphasis on the impact of iOS privacy changes and browser policy updates. We explore the significance of first-party and third-party cookies in the ad economy and the challenges posed by their potential phase-out. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Most people living with chronic conditions have more than one, yet digital health is full of point solutions for specific conditions. Dr. Tryggvi Thorgeirsson transformed that insight into Sidekick Health, which takes a platform approach to addressing a patient's complex needs.The company is growing fast, both organically and through acquisition. The latest addition, PINK! specializes in cancer care and women's health.Tryggvi is from Iceland, and I enjoyed uncovering his fascinating journey. He shares personal stories from his time with a volunteer mountaineering rescue squad and his extensive educational path through the University of Iceland, MIT Media Lab, and Harvard School of Public Health.I knew there were a lot of hot, emerging geothermal features in Iceland. Now I know of at least one hot, emerging digital health company, too.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Dr. Sarah Adler, founder and CEO of Wave and clinical associate professor of psychiatry at Stanford University, shares her journey from childhood through an eclectic academic path at Columbia University, a brief stint in medical school, and an unexpected career turn at a hedge fund. Her story offers a unique perspective on how personal experiences --in Sarah's case a diagnosis of ADHD at age 40 --can ignite a passion for mental health and drive innovative approaches to care.We  explore how Generation Z is revolutionizing the healthcare landscape with their digital-first approach. By segmenting Gen Z into older, middle, and younger cohorts, we uncover their distinct preferences and the challenges of engaging with them through traditional healthcare methods. Our discussion highlights the pressing need for healthcare systems to adapt to meet the demands of a tech-savvy generation, emphasizing the role technology can play in providing accessible and efficient care.Finally, we tackle the critical issue of the growing demand for mental health services amid a shortage of licensed therapists. Dr. Adler shares innovative strategies, including the integration of data and technology and the use of health coaches trained in accredited programs to deliver evidence-based treatments. We stress the importance of building a robust data infrastructure for measuring outcomes and maintaining mental well-being, both at Wave and beyond. When Sarah touts the benefits of starting every company meeting with a mini-mindfulness exercise, I challenge her to try that out in a sales call! We'll see how it goes.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Can value-based care  transform the American healthcare system? In this episode, we dive deep into this pressing question with Dr. Mohamed Diab, president of CVS Accountable Care. Dr. Diab highlights systemic challenges, such as physician burnout and the inadequacies of primary care funding. With an emphasis on primary care's critical role in managing chronic conditions and preventing illness, he reveals how a shift to value-based care can lead to better health outcomes by focusing on holistic, patient-centered approaches that tackle social determinants and behavioral health.We also address the complexities of this transition, specifically for healthcare executives who are navigating the shift from fee-for-service to value-based models. Learn about Medicare's ambitious plan to achieve 100% value-based care by 2030 and discover how CVS Health's Accountable Care Organization is leveraging technology, analytics, and clinical programs to support providers and Medicare beneficiaries. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Greg Mario, CEO of TAXIS Pharmaceuticals shares his dynamic journey from a childhood of constant relocations to spearheading the fight against antibiotic-resistant infections. Greg opens up about his immigrant grandparents' profound influence and a transformative experience with a captivating professor at Trinity College that shifted his academic focus from mechanical engineering to chemistry. This pivotal change set the foundation for his career in the pharmaceutical industry, highlighting his adaptability and dedication to human health.Discover the fascinating evolution of Evogen, a company initially centered on bio and chemical threat detection, which pivoted to tackle central nervous system diseases under Greg's leadership. We also explore the creation of as revolutionary blood-based epilepsy diagnostic test, as well as the pressing issue of antibiotic resistance. Greg provides a historical perspective on antibiotics and underscores the urgent need for innovative antimicrobial treatments to combat the relentless rise of superbugs, emphasizing the resilience and adaptability required in the healthcare industry.In the final section, we explore the relentless pursuit of funding in the biotech world through Greg's experiences with TAXIS Pharmaceuticals. Learn about the company's early days and the recent $2.7 million NIH grant for their promising efflux pump inhibitor, now on the brink of human trials. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Unlock the secrets to effective behavioral health management in long-term care in this interview with Rocco Coniglio, a powerhouse in healthcare entrepreneurship. From a sports-driven childhood in Pittsburgh to collegiate triumphs as a middle linebacker, Rocco's journey is certain to inspire. We dive into his career, navigating roles at McKesson, Gambro, Medtronic, and Spectranetics, and explore his bold move to co-found Psych360 mid-career. Get actionable insights on starting a business while juggling a high-stakes job and learn why a supportive company culture is pivotal for success.The second half of the episode delves into the complex world of nursing home regulations and the transformative role of telehealth. Discover how CMS rules reshaped medication practices and learn about the importance of advanced practice nurses in long-term care. We also discuss strategic partnerships with universities to tackle psychiatrist shortages and the game-changing impact of telehealth, especially in rural areas. Tune in for a comprehensive look at the future of healthcare, featuring expert opinions on trends, challenges, and innovative strategies for better health outcomes and operational efficiency. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Listen in to this informative episode with Pete O'Heeron, CEO of FibroBiologics, as we explore his  journey from a small, innovative town to the forefront of healthcare innovation.  Pete shares how his upbringing in a medically inclined family and a community rich with inventiveness influenced his career. Hear how Pete transitioned from pre-med to hospital administration due to unforeseen geopolitical events, ultimately finding his passion within the healthcare industry.Pete recounts his transformative experience at Christus, a multi-billion dollar hospital system, where his pivot from hospital administration to product development led to significant advancements in surgical instruments and an impressive return for shareholders. We delve into the revolutionary potential of fibroblasts, often overshadowed by stem cells, and their efficacy in regenerating tissue and treating chronic diseases. Pete explains how innovative techniques in fibrogenesis, such as applying pressure in low oxygen environments, can turn dermal fibroblasts into cartilage-type cells, opening new therapeutic avenues.We also cover the exciting advancements in fibroblast research and its applications across various medical fields. Highlighting the influence of Nobel Prize winners like Jim Allison and Jennifer Doudna, Pete discusses the promising results seen in wound care, multiple sclerosis, degenerative diseases, and more. With plans for upcoming clinical trials and commercialization strategies, Pete shares his admiration for influential figures like Elon Musk and reflects on the unique approaches to leadership in the biotech industry. Don't miss this engaging conversation filled with valuable insights into healthcare innovation and strategic partnerships.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

The future of healthcare isn't just about treating illness, but fundamentally reshaping how care is delivered and experienced. Join us as Emily Young from Tufts Medicine Integrated Network and Courtney Fortner from Navvis share their compelling insights on the transformative potential of value-based care. Emily delves into the importance of integrating value-based and volume-based approaches, while Courtney brings to light the inspirational story of a physician who found renewed purpose and postponed retirement thanks to the positive impact of value-based care.Strategic partnerships and collaboration between payers and providers are crucial in accelerating the shift to value-based care. Emily and Courtney explore the intricacies of this journey, emphasizing the necessity for clinical and payment transformations to work in tandem. The discussion highlights how organizations like Tufts leverage market dynamics and strategic relationships to advance in value-based care, painting a vivid picture of a healthcare system poised for long-term, meaningful improvements. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

What if your dentist could spot cavities long before they became a problem? Join us as we chat with Jordan Rubinson, CEO of CaviSense, about his interesting journey from pharma to medtech  We start by discussing Jordan's early influences, from his father's career at Block Drug Company to his own academic adventures at Columbia and MIT's Sloan School. Despite an initial interest in accounting, Jordan's passion for pharma led him down a path less traveled, avoiding the conventional business routes of consulting and investment banking.Next, we take a closer look at Jordan's dynamic career in the pharmaceutical industry. Learn how his family's frequent relocations led to professional opportunities across the globe. Jordan shares  anecdotes from his time in big pharma, including his experiences within a management development program at Sanofi Pasteur  and the challenges of managing diverse roles in different markets. His shift from big pharma to the innovative medtech startup scene in Israel provides a compelling narrative about the contrasts between structured environments and the fast-paced, resource-tight nature of startups.Finally, we explore the evolving role of dentists as both medical professionals and entrepreneurs. Discover how new technologies  are revolutionizing dental care, especially in pediatric dentistry. Jordan introduces us to CaviSense, a groundbreaking tool for early cavity detection, and discusses its journey from early development to FDA registration. We also touch on the exciting future of consumer-friendly dental monitoring tools that could transform how we manage oral health at home. Don't miss this episode to hear about the future of interactive dental care and the potential for improved patient outcomes.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Travis Morgan, President and CFO of DecisionRx touts medication optimization as the way to improve outcomes and reduce costs. In this episode, Travis shares his  journey from an entrepreneurial upbringing to making waves in the life sciences and healthcare technology sectors. Learn how his experiences in public accounting and as a precision medicine company  co-founder have shaped his unique approach to tackling one of the healthcare industry's most costly issues: ineffective medications.Hear how DecisionRx is  leveraging  pharmacogenomics and data science to improve patient outcomes and reduce healthcare expenses. Travis explains the impact of pharmacist-led interventions , and how the value-based care model, combined with genetic analysis, can guides clinical decision to prevent medication failures. Get insights into the commercial success of this approach, particularly within risk-bearing entities like ACOs and Medicare Advantage plans.Learn about the  power of innovative medication optimization, eliminating the usual friction associated with third-party reimbursement. Travis discusses the company's scale-up effort, with over 230,000 lives under contract through accountable care organizations and substantial financial backing from the Carlyle Group. Finally, hear why Travis recommends "Endurance: The Biography of Ernest Shackleton," as an essential read for any aspiring leader.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Curious about the forces driving healthcare pricing and access? Join us for an enlightening conversation with Sarah Emond, President and CEO of the Institute for Clinical and Economic Review (ICER). Sarah's upbringing in a family passionate about policy and social justice laid the foundation for her impactful career in health policy. We explore her educational journey from Smith College to Brandeis University's Heller School, and how her professional experiences in clinical research and biopharmaceutical consulting shaped her path to ICER.Unravel the complex world of health technology assessment (HTA) in the US as Sarah breaks down the challenges and opportunities within a fragmented healthcare system. ICER's pivotal role in evaluating new medical technologies is discussed in depth, including its interactions with international agencies like the UK's NICE. Sarah sheds light on ICER's evolution from a small initiative within Mass General Hospital to a powerful voice in global HTA practices, emphasizing the importance of fair pricing, patient access, and sustainable innovation funding.Equity in healthcare takes center stage as Sarah introduces ICER's updated value assessment framework. Learn about new tools like the clinical trial diversity rating and the Health Improvement Distribution Index (HIDI) designed to promote representation of diverse populations in clinical trials. We also tackle the high costs and value-based pricing of innovative treatments, including gene and cell therapies, and the necessity of evolving payment systems to ensure continuous innovation. Tune in to gain a comprehensive understanding of the pressing challenges and future directions in healthcare pricing, equity, and access.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Eileen McAnenny, the driving force behind the Employer Coalition on Health in Massachusetts shares her journey from a typical Irish Catholic home in Somerville (before it was fashionable) to a leader in healthcare policy and cost management. Discover how her roots and influential figures like Tip O'Neill and the Kennedys shaped her passion for public service, leading to a law career and roles at the Bank of New England, the Joint Committee on Taxation, and beyond. Eileen's insights on employer engagement in healthcare costs and her work with the Massachusetts Taxpayers Foundation illuminate the challenges and opportunities in controlling this major business expense.As healthcare costs in Massachusetts continue to balloon, smaller businesses are feeling the pinch more than ever. This episode delves into the complexities of managing healthcare costs, especially in a state where large healthcare employers wield significant political influence. We explore the role of employer coalitions in bringing balance to the conversation, representing the needs of those tasked with purchasing healthcare, and striving for sustainability against the backdrop of inflation and workforce shortages. Eileen's experience at Fidelity and her focus on employer-related policy issues provide a compelling narrative on the interplay between businesses and healthcare providers. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Explore the professional journey of BK Nyak, the innovative leader behind Spikewell, whose advancements are revolutionizing hospital IT solutions. In this  conversation, we examine BK's progression from his early days in India to becoming an influential entrepreneur who is reshaping healthcare technology. He discusses the significant impact of his upbringing, his educational achievements at IIT, the University of Virginia, and MIT's Sloan School, and the key moments that shifted his focus from academia to pioneering entrepreneurship. BK's story highlights the importance of curiosity and adaptability in navigating career paths and leveraging early patents and grants as a foundation for success.This episode also explores Spikewell's mission to customize IT systems for hospitals, utilizing AI to enhance efficiency and adaptability. BK explains how his company's solutions address clinician burnout and improve clinical decision support and financial operations—essential elements in the rapidly changing healthcare industry. We analyze the critical roles of mobile platforms, cloud computing, and AI, and how a strong emphasis on customer needs informs tech partnerships with healthcare facilities. Discussing the transformative impact of these technologies, particularly in response to challenges like the COVID-19 pandemic, BK's commitment to innovation and the future of healthcare technology is evident.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

In this episode, Dr. Tamir Aldad, founder and CEO of Mindful Care, joins me to discuss strategies for addressing the challenges in mental health accessibility and costs. Dr. Aldad brings a unique blend of medical insight and business expertise, advocating for and implementing a model that integrates social impact with economic viability. He shares a tragic experience from his residency that exposed significant shortcomings in our mental healthcare system, which motivated the creation of Mindful Care.Our discussion delves into the current issues faced by mental health providers, such as complex insurance reimbursement processes and the issue of patient selectivity due to high demand. We discuss the impact of social media and the role of virtual and hybrid care.We  discuss Mindful Care's success to date, plans for expansion, and how input from referral partners and community feedback is crucial in reaching underserved populations.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Menthol cigarettes, the FTC's attempts to boost competition in healthcare, the mental health of Jewish college students, and the TikTok ban. What do they all have in common?Not much, except that they were all in the news this week and I chose to discuss them on a rare solo episode.Don't like what you hear? Don't worry, I'll be back next week with a fresh guest.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Massachusetts Association of Health Plans (MAHP) leader Lora Pellegrini got interested in policy and politics at a young age. She had the opportunity to work with luminaries like Ted Kennedy and John Kerry early in her career, as she rose to prominence in healthcare policy.Our discussion focuses on critical issues such as pharmaceutical pricing and hospital efficiency in Massachusetts. We explore the regulatory challenges in drug pricing and the necessity for hospital systems to innovate and enhance performance. Lora provides expert analysis on the impact of major players like Steward Healthcare and Optum in the Massachusetts healthcare sector. She also shares the historical perspective on healthcare reform in Massachusetts, and issues a call for employers to re-engage in support of affordability as they did back in the days of RomneyCare.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Ironically, patient care coordination itself is often uncoordinated. It's spread across multiple providers and administrators, causing frustration for care teams and patients.Lumeon founder and CEO Robbie Hughes has developed an approach that makes the care journey more reliable rather than settling for the current craziness, where patients are expected to be satisfied as long as they get some time with a doctor.One of the really interesting elements of this interview was the discussion of whether we should be willing to trade off some efficacy for reliability. For example, if we had a treatment path that was 80 percent as good but could be followed by 100 percent of the patients, would that be better than striving for the perfect solution that only 1 percent can attain?From a population health perspective, the 80/100 calculus is probably correct, but most of us want to be in that 1 percent.  I've certainly had that experience myself of navigating the system with help from well-placed insiders plus my own knowledge of how things work.Robbie is an avid reader who recommends The Experience Machine, Chip Wars, and Ultra-Processed People.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Matthias Hoffman first became conscious of his vision as a teenager. He and his friends in Switzerland dreamed of becoming pilots (none actually did) but Matthias's hopes were dashed early on due to inadequate vision.While pursuing electrical engineering degrees, he realized his strength was in building things. So he left academia and worked in a variety of vision and optical startups, eventually leading significant teams.Many people who could benefit skip their eye exams, and for more than a decade entrepreneurs have been trying smartphone based eye exams and online eyeglass sales, often with virtual try-ons. But those have been failures. The exam interface is too complex and burdensome, and people want to try on their glasses at retail.Eyebot is an automated eye exam designed to produce a prescription at the point of sale, i.e., retail stores. It takes 90 seconds and doesn't require the person being examined to do anything special. Eyebot has developed its own technology and eventually plans to expand beyond the basic exam to more advanced screening for things like glaucoma.But Matthias stresses that Eyebot has no intention of taking away the jobs of eye care professionals.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Most medical bills contain errors. Over-billing and outright fraud are far too common. What's a consumer to do? In this episode,  CEO Scott Speranza shares how HealthLock performs automated audits of medical bills by seamlessly connecting with the patient's health plan portal. We also discuss an exciting new partnership with MasterCard that gives many cardholders (including me) free access.I connected my insurance to HealthLock and soon got a helpful audit of my claims (which turned out to be clean --thanks Harvard Pilgrim!)Scott unravels the complexities of coordination of benefits --where he offers reflection on my experience with my dependents--, the significance of automated HIPAA authorizations, and provides practical insights for managing family healthcare. And he shares his views on the delicate balance of privacy and oversight. One thing he recommends (which providers hate) is to wait for a while to pay your medical bills since charges initially attributed to the patient may actually be covered in the end.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Caresyntax CEO Dennis Kogan wants to introduce value based care to the operating room. It's a tall order but Caresyntax thinks they have a formula to benefit the patient, provider and payer.Kogan's parents are surgeons from the former Soviet Union, which gave him a foundational perspective. He studied technology and then business at Carnegie Mellon and Harvard Business School. One of his key takeaways is that quality and efficiency are highly related.Unlike many healthcare entrepreneurs I interview, Dennis's company is active all over the world. There are geographic differences, but they're not as profound as I imagined.The episode explores the impact of AI, including generative AI, on value-based care and the potential for surgical Accountable Care Organizations to more effectively manage quality and total cost of care. It also covers the challenges of entrepreneurship in the healthcare sector, referencing insights from Ben Horowitz's "The Hard Thing About Hard Things," and discusses Caresyntax's efforts to leverage AI in clinical decision-making to transform healthcare delivery.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Growing up with a father whose academic dreams were cut short, and a mother whose resilience in the face of disability was inspiring, Julia Paget's story is not just about her own path but also a tribute to those who shaped her. This seasoned clinical embryologist from the Isle of Wight shares the rich tapestry of experiences that led her from a zoology degree to the forefront of IVF technology. Julia's journey is a compelling narrative of personal growth, family influence, and the pursuit of a career that intertwines human emotion with scientific rigor.Navigating the world of IVF is no small feat, and Julia offers an honest look at the highs and lows of working within the fertility sector. From New Jersey to New Zealand to the stark differences in practice she encountered upon her return to the UK, her insights reveal the impact that culture, teamwork, and innovation have on patient outcomes. Julia's transition from clinician to entrepreneur, facing resistance and complacency head-on, is a testament to the perseverance required in this field. Her stories of building and selling an IVF clinic on the UK's South Coast resonate with anyone who has  strived to create something meaningful amidst adversity.Julia casts a visionary eye toward the future of reproductive medicine with her concept for a global IVF network. This innovative approach seeks to connect patients with remote embryologists and fertility nurses, offering guidance and support outside the traditional clinic setting. The recent legal challenges faced by the fertility community, including a significant court ruling in Alabama, also come under scrutiny. Julia Paget's experience as both founder and CEO of The IVF Guide serves as a beacon, guiding listeners through the ethical and practical complexities of a field that is as challenging as it is rewarding. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Explore the transformative art of storytelling in healthcare, featuring Outcomes Rocket founder Saul Marquez. Uncover the compelling journey from Saul's immigrant family roots to his rise as a healthcare influencer, where optimism and a robust work ethic forge a path that challenges the conventional.  Our discussion brings to life the nuances of personal narratives in healthcare branding, and how these stories bridge the gap between industry professionals and the communities they serve.Join us as Saul describes his voyage in healthcare marketing, from the classical influences of Cicero and Aristotle stirring a passion for the persuasive arts, to the birth of Outcomes Rocket—a platform for celebrating contemporary healthcare innovation. Saul shares his formative experiences at leading med tech companies and delves into the strategic leap to a podcasting venture that elevates the craft of storytelling to inspire change.Tune in for a thought-provoking discussion on the broader impact of storytelling in healthcare, as Saul and I analyze practical strategies for raising awareness on pivotal issues like transparent healthcare costs and the No Surprises Act. We'll reflect on how data-backed, right thinking in storytelling can  foster connection and serve as a catalyst for meaningful progress. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Clinical registries can provide profound insights into disease patterns and treatment effectiveness, and ultimately improve patient outcomes. New technology, including AI enables faster and better data collection and analysis. Today's guest, Matt Hollingsworth is co-founder of Carta Healthcare, which fuses technology, data, and human expertise in a quest to radically improve outcomes. Matt  shares how his mother's battle with cancer ignited his quest to marry tech prowess with a heartfelt mission to improve patient outcomes. I like it when he says he didn't actually plan to start a company.!Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Listen in as Brian Lobley, the innovative CEO of Tango, joins me to unravel the complexities of post-acute care and its crucial role in patient recovery and healthcare economics. Brian shares his  journey from his Philadelphia roots to reshaping healthcare through technology (with a passionate nod to Philly sports teams along the way). We explore Tango's mission to revolutionize home-based care for seniors, especially within the Medicare Advantage space, and how this aligns with the growing preference for patients to recuperate in the comfort of their own homes, potentially reducing costly hospital readmissions.As the conversation unfolds, we examine the transformative potential of redirecting resources from financially strained hospitals to more community-centric and home-based healthcare services. We dissect the intricate balance between the need for accessible critical beds and the service demands of diverse patient demographics, encompassing Medicare Advantage, commercial insurance, Medicaid, and dual eligibles. I highlight the vital role of patient and caregiver engagement in the realm of home health, and Brian sheds light on the importance of effective communication and robust support throughout the continuum of care. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Medical records are finally digital, but so much of the valuable data is buried in unstructured form in theclinical narrative that it can be hard to make use of it. It's a great use case for artificial intelligence.My guest, Chris Tackaberry is a physician and computer scientist turned entrepreneur whose company, Clinithink develops AI software to enable health care and life sciences customers to gain insight from that unstructured information. Clinithink provides applications in rare disease, population health, real world evidence, and revenue cycle management.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Dan Caron takes us on an inspiring journey through the landscape of healthcare tech innovation. When Dan hacked an insulin pump to create a groundbreaking automated pancreas, he not only changed the game for diabetes management but also shined a spotlight on the  potential of open source technology to redefine our health experiences. From his father's ingenious barter system sparking a young Dan's tech curiosity to the evolution of his career, merging the worlds of internet business and healthcare, his story is one of relentless passion and the drive to make a tangible difference.Healthcare is on the cusp of a revolution, and AI and open-source technology are key enablers. Dan and I dissect how cooperative platforms like Health Universe are dismantling the walls that have kept life-saving algorithms in academic limbo, instead ushering them into hands-on clinical use. Understanding how this technology evolves from concept to real-world application underscores the vital role of platforms that provide immediate access to advanced tools, and Dan's insights guide us through this new age of medical innovation.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Digitization and AI are transforming pathology by accelerating research and modernizing the clinical workflow. Proscia co-founder and CEO David West's entrepreneurial journey --and experience with digitization and handling personal information-- began with a business converting VHS tapes to disc.  We explore David's multidisciplinary approach, combining software, biology, and physics, which led to the creation of Proscia and its flagship platform, Concentriq. This conversation traces his path from academic research at Johns Hopkins University to becoming a key figure in medical technology innovation, highlighting the transition of pathology from traditional methods to digital solutions.The discussion includes an examination of digital pathology's impact on the medical field, emphasizing how Proscia's cloud-based system enhances data management and algorithm development capabilities for pathologists. We also address the broader implications of integrating AI into pathology, including challenges related to healthcare reimbursement and the potential for AI to revolutionize laboratory economics and patient care.Lastly, David  provides insights into the future of AI in life sciences and healthcare, predicting its role in biomarker discovery and therapy recommendations.He concludes by recommending the book, The Fish That Ate the Whale --about the Banana King, Samuel Zemurray.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Rajesh Subramaniam  has always been the "numbers guy." He leveraged  his early aptitude into professional success, currently as CEO of ResultsCX.The discussion  delves into the challenges and advancements in customer experience within the healthcare sector. Emphasizing the industry's shift towards a more consumer-centric model, we explore critical topics such as customer retention, the integration of omnichannel strategies, and balancing digital and personal customer interactions. This episode provides a comprehensive examination of the methods employed to maintain customer satisfaction and loyalty, showcasing the pivotal role of companies like Results CX in guiding the healthcare industry's future.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Tom Cotter from Healthcare Ready joins the podcast to discuss  the impact of disasters on vulnerable communities. Tom brings a combination of professional expertise and humanitarian insight to the conversation. We delve into the complex interplay of social and economic factors that make certain populations more vulnerable to emergencies, drawing upon his experiences and academic research, including his time in Manila and his long-ago encounter with Dr. Paul Farmer.The episode explores the evolution of Healthcare Ready, an organization formed in the wake of Hurricane Katrina and further developed during the COVID-19 pandemic. We examine how Healthcare Ready has effectively utilized public-private partnerships to create equitable health solutions in crisis situations. We discuss the response to the recent Maui wildfire, illustrating successful collaboration between non-governmental organizations and the importance of pooling resources and knowledge for community benefit.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Julia Regan, CEO of Rx Lightning discusses her leadership in the healthcare technology sector. Julia attributes her success in the entrepreneurial landscape to the discipline and competitiveness honed during her early athletic career in Pennsylvania. The conversation traces Julia's career progression, from her initial role in insurance sales to a strategic position at Novo Nordisk, where she began to blend her passion for healthcare with innovative technology.We delve into the challenges and opportunities in the specialty medication sector, highlighting Julia's role in founding RxLightning. The company streamlines the specialty medication onboarding process, addressing the complex interactions between payers, manufacturers, and healthcare providers. This episode offers insights into the MedAccess ecosystem, likening its functionalities to a CRM system but specifically designed for specialty medications. Julia's journey is a testament to the transformative role of technology in healthcare, emphasizing its ability to provide efficient, patient-centered solutions that improve the quality of care.In what may be a first on HealthBiz, Julia also shows off her company-themed earrings.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Dr. Aasim Saeed, CEO of Amenities Health shares his distinctive insight into the challenges faced by provider organizations post-pandemic and how to solve them. The interview focuses on the technological evolution in healthcare, highlighting Amenities Health's initiatives that are influenced by companies like Amazon and Costco to enhance patient experiences. Key topics include the strategic importance of operational decisions in improving digital healthcare services, such as open primary care schedules and the development of consumer-oriented digital interfaces. We delve into the economics of patient experience prioritization and explore advancements in healthcare technology, including the use of provider directories and the integration of open scheduling with Electronic Medical Records (EMR).Our conversation also covers the emerging concept of a membership model in healthcare, drawing parallels with Amazon Prime, and its implications for patient engagement and financial success. We conclude with a discussion on the potential and challenges of AI in healthcare. The episode also highlights the growth of Amenities Health and its efforts to implement membership models and streamline healthcare services. The book "The Rational Optimist" is recommended for its perspective on challenging conventional thinking, a viewpoint that aligns with Aasim's vision for transforming healthcare systems.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Join me for a great discussion with Diana L. Nole, as she shares her progression from first-generation college graduate to Corporate Vice President of Microsoft Health & Life Sciences and General Manager of the Nuance Healthcare Division. The discussion outlines the pivotal moments and guiding principles of Diana's career, highlighting her evolution within the dynamic field of healthcare technology. From her pivotal role in Carestream's transition to advanced health solutions, to her leadership of Wolter Kluwer Health, Diana's journey illustrates a commitment to technological progress through dedication and innovation.This episode provides a detailed examination of Nuance's strategic integration into Microsoft, emphasizing the profound effects on healthcare technology. Diana emphasizes the enhancement of scalability, security, and compliance in AI applications, positioning Nuance as a leader in shaping the future of healthcare.The conversation concludes by addressing the revolutionary impact of AI in clinical documentation, particularly focusing on the Dragon Ambient Experience (DAX). This segment outlines how generative AI and DAX are transforming physician workflows and patient care by automating documentation and reducing administrative burdens. The episode considers the future of cloud-based solutions and AI integration in improving operational efficiency and security while revitalizing physicians' dedication to clinical practice. Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Clinical trials must recruit and retain patients to succeed. But it's easier said than done –and as a result many trials are delayed, scaled back or even scrapped completely especially when they involve international travel. Today's guest, Scott Gray founded Clinicierge to reduce logistical and financial challenges for patient to enhance enrollment and reduce attrition.Support the showHost David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.