A podcast dedicated to outsourcing, positive thinking, and how you can use outsourcing to help your business scale up. We'll have special guests, global business leaders who will share their insight into business and using outsourcing, as well as our own agents who have benefited from outsourcing. Listen and learn about our mission to end poverty in the Philippines through the rural BPO.
Customer support is not just about solving problems—it's about bridging gaps. And one of the biggest gaps in many organizations? The one between Support and Product.In this episode of Telecast PH, host Jeff Thompson sits down with Ana-Alicia Siquerios to talk about why breaking down these silos is key to a better customer experience. Support teams have a front-row seat to what customers love—and what frustrates them. But without a strong partnership with Product, those insights get lost in translation.Ana-Alicia shares real-world strategies on how Support teams can go from being reactive problem-solvers to proactive product influencers. From building trust with Product teams to making feedback actually matter, this conversation is packed with insights that can reshape how your company approaches collaboration.Key Takeaways:✅ Support teams hold a goldmine of customer insights—Product needs to tap into them.✅ Effective communication means translating customer feedback into Product's language.✅ Internal SLAs between Support and Product can streamline issue resolution.✅ Proactive collaboration during product development prevents avoidable customer pain points.✅ Transparency in knowledge-sharing benefits both teams and improves the customer experience.Tune in to hear how your support team can stop being 'the forgotten department' and start driving meaningful change!Check out Peek here: https://www.peek.com/Discover how Telework PH can help you build a highly skilled and adaptable remote support team.Visit www.teleworkph.com to learn more about our outsourcing solutions. Want to discuss how we can help your business? Connect with Jeff Thompson on LinkedIn to explore tailored solutions for your support team needs.
In this episode of Telecast PH, host Jeff Thompson engages in an insightful conversation with John Gombocs, a Global Training and Technical Support Manager with over 15 years of experience in building and managing remote tech teams. John unpacks the nuances of training, leading, and fostering collaboration across global teams in remote environments.Key Takeaways:-Addressing cultural differences to ensure effective training and communication.-Implementing asynchronous learning tools to maintain training consistency across time zones.-Strategies for engaging and motivating remote teams through gamification, peer mentorship, and knowledge-sharing exercises.The importance of leadership visibility, empathy, and building a culture of inclusivity and continuous learning.John also shares practical advice on fostering autonomy and trust within teams while emphasizing the role of leadership in guiding rather than micromanaging. From onboarding large groups to encouraging personalized growth plans, this episode offers actionable strategies for anyone seeking to scale and optimize their remote tech teams.Don't miss this engaging discussion that will leave you with actionable insights to elevate your remote team leadershipDiscover how Telework PH can help you build a highly skilled and adaptable remote support team that enhances efficiency and customer satisfaction.Visit www.teleworkph.com to learn more about our outsourcing solutions. Want to discuss how we can help your business? Connect with Jeff Thompson on LinkedIn to explore tailored solutions for your support team needs.
In Episode 6 of Telecast PH, host Jeff Thompson speaks with Kishore Balasubrmanyan, an expert in scaling Customer Success and Customer Support teams for global SaaS companies. Together, they explore the distinct roles of Customer Success and Customer Support and their critical contributions to retention, revenue, and advocacy. Key Takeaways: -Discover how Customer Success and Customer Support differ in their roles and impact. -Learn why proactive success teams are vital to retention, expansion, and customer advocacy. -Explore strategies for scaling global teams while maintaining a consistent and high-quality customer experience. -Find out how AI and automation are transforming customer support and customer success in the SaaS industry. -Get insights into building strong cross-department collaboration to close the feedback loop and drive customer satisfaction. Don't miss this engaging conversation filled with actionable strategies and future-focused insights. Tune in now and subscribe to Telecast PH to uncover how to elevate your customer experience and scale your support operations! Discover how Telework PH can help you build a proactive and scalable customer support team that delivers exceptional results. Visit www.teleworkph.com to learn more about our outsourcing solutions. Ready for a personalized consultation? Connect with Jeff Thompson on LinkedIn to discuss how we can tailor our services to your business needs.
In this 5th episode of our series on Scaling and Managing Support Teams, join our host Jeff Thompson as he discusses with Bettina Abbott, a seasoned support leader, the essential strategies for preparing your support team for growth. Key Takeaways: - Discover how to pinpoint the right moment for scaling your team, ensuring you're proactive rather than reactive. - Highlighting the crucial role of having training materials and infrastructure ready before the scaling process begins. - Uncover strategies for building a robust team that can handle both increased volume and maintain high-quality service. - Gain insights on the typical mistakes made during scaling and strategies to avoid them. Don't forget to subscribe to Telecast PH for more expert advice aimed at fostering sustainable growth and operational excellence. Unlock the potential of your support team with insights from this episode! And if you're ready to discover what offshore outsourcing can do for your business, visit www.teleworkph.com or connect with Jeff Thompson on LinkedIn for tailored outsourcing solutions.
In this fourth installment of our 'Scaling and Managing Support Teams' series on Telecast PH, we focus on the crucial role of customer support systems in today's rapidly growing business environment. As companies continue to emerge and expand, crafting effective and empathetic customer support is essential. Join us as we chat with Angelica Rosen, an experienced leader in support team management. She shares insights on building a support team from the ground up and keeping customer interactions personal and empathetic as the team expands. Key Takeaways: - Learn the essential steps for setting up a new support team. - Discover how to maintain a personal touch in customer service as your team grows. - Benefit from Angelica's experiences with integrating strong customer support practices in various business settings. - Get practical advice and real-world examples that can be applied to any customer support operation looking to expand effectively. Tune in to this episode on YouTube and Spotify to gain insights into building a support system that not only meets but anticipates customer needs, ensuring every interaction remains impactful and personal. Listen on your preferred platform: Spotify
In this third episode of our Scaling and Managing Support Teams series on Telecast PH, we feature an enlightening conversation with Geoff Ankuda, a seasoned Customer Support Manager. He explores the dual responsibilities of support teams, highlighting their role as both the face of the company and the advocate for the customer. Learn how effective management of customer feedback can drive business improvement and growth. Key Takeaways: - Explore how support teams bridge the gap between customers and the company, shaping the customer experience and influencing business strategies.- Discover why harnessing customer feedback is crucial for refining products and services.- Geoff shares strategies for gathering feedback across various channels to ensure comprehensive customer insights.- Learn about the tools and methods that enable support agents to efficiently address feedback while upholding service excellence.- Understand how to assess and prioritize feedback to tackle the most significant issues first.- Hear about proactive strategies to anticipate and mitigate potential issues before they escalate.- Find out how effective communication and attentive feedback handling can build trust and foster lasting customer relationships. Join us to gain valuable insights from Geoff's experience and discover actionable strategies that can transform your support operations into a strategic asset for your business. Enjoyed the episode? Subscribe to Telecast PH for more expert insights from our Scaling and Managing Support Teams series! Find out more about Telework PH Connect with me on LinkedIn
In the second episode of our Scaling and Managing Support Teams series, we sit down with Stephen Ng, Senior Director for Global Support and Customer Advocacy at Splashtop, to explore the secrets of scaling support operations efficiently while maintaining high-quality service. Stephen brings over 30 years of experience managing both domestic and international support teams, and he shares his expert strategies for improving processes, leveraging KPIs, and aligning support with product development. If you've ever struggled with balancing growth, costs, and customer satisfaction, this episode is for you. Learn how to turn your support team into a strategic asset!
In this exciting first episode of our series on Scaling and Managing Support Teams, we sit down with Pam Connors, a Process Optimization expert, to uncover the hidden costs of inefficient documentation and processes. Pam shares invaluable insights on how to streamline operations, eliminate bottlenecks, and improve both customer satisfaction and support team morale. If you've ever wondered how much ineffective processes are holding back your business, this episode is for you. Discover how to turn inefficiencies into opportunities for growth! Key Takeaways: - Discover how inadequate documentation can hinder support teams and lead to decreased customer satisfaction. - Understand why solid process documentation is the backbone of scalable and efficient support teams. - Learn the significance of involving support agents in process improvement efforts, transforming them into advocates for positive change. - Hear how Pam helped a company save over $1 million a year by refining and automating a key process, improving both employee morale and customer satisfaction. - Explore the various tools and platforms that can be utilized to manage and streamline support processes effectively. Ready to optimize your support team and scale with ease? Reach out to us at Telework PH to learn how we can help you build efficient, customer-centric support teams. Visit www.teleworkph.com or connect with Jeff Thompson on LinkedIn if you're ready to explore what offshore outsourcing can do for your business. Enjoyed this episode? Subscribe and stay tuned for more insights from industry experts in our Scaling Support Teams series!
In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. Amid economic hardships and challenges, smart business leaders understand the importance of maintaining exceptional customer experience and maximizing efficiency to stay ahead of the competition. Jeff delves into the advantages of outsourcing during tough times, such as significant cost savings, increased productivity, and the ability to strategically allocate resources. He addresses common objections and fears about outsourcing, highlighting the availability of tools and platforms for effective communication and quality control.Jeff also emphasizes the value of partnering with an ISO-certified outsourcing provider like TeleworkPH, ensuring data protection, ethical standards, and cost-effective solutions. By outsourcing critical functions to experienced specialists, businesses can expand their customer base and access new markets. Despite the risks, choosing the right outsourcing partner can lead to success even in uncertain times. So, if you're a business owner looking to navigate a recession strategically and maintain exceptional customer satisfaction, this episode is a must-listen. Tune in to discover how offshore outsourcing can be your ticket to success.To find out more about TeleworkPH and their affordable alternative staffing solutions, visit their website at https://www.teleworkph.com/. You can also connect with Jeff Thompson on LinkedIn at https://www.linkedin.com/in/jeffthompsontwph/Follow TeleworkPH on social media for more great content and business insights:Facebook: https://www.facebook.com/teleworkphInstagram: https://www.instagram.com/teleworkph_osi/LinkedIn: https://www.linkedin.com/company/teleworkph/YouTube: https://www.youtube.com/@TelecastPHPodcastPinterest: https://www.pinterest.ph/TeleworkPH/TikTok: https://www.tiktok.com/@teleworkph
In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the highest standards of quality, safety, and reliability in their products and services. Jeff explains why partnering with an ISO certified company is crucial and highlights the journey of TeleworkPH towards ISO certification.Key TakeawaysWhy ISO certification matters and how it can assure high-quality products and services, efficient processes, and strong customer satisfaction.Telework PH's journey to ISO certification, including the evaluation of their quality management system, implementation of a continuous improvement process, and establishment of clear policies and procedures.What ISO certification means for Telework PH's clients, and how it ensures a dedicated commitment to quality and excellence, continuous improvement, and a framework for identifying and making necessary changes to deliver the highest quality work.The benefits of partnering with an ISO certified company, including an added level of assurance, improved quality, cost savings, improved reputation, increased customer satisfaction and loyalty, and regulatory compliance.The return on investment (ROI) of partnering with an ISO certified company, with examples of cost savings, increased revenue, and avoiding legal or regulatory issues.If you're a business owner or decision maker looking to partner with a company that values quality and excellence, this episode is for you. Tune in to learn why ISO certification is a must-have for any business and how Telework PH is striving towards achieving it. find out more about Telework PH and about our affordable alternative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Follow us for more great content and business insights:Facebook: https://www.facebook.com/teleworkphInstagram: https://www.instagram.com/teleworkph_osi/LinkedIn: https://www.linkedin.com/company/teleworkph/Youtube: https://www.youtube.com/@TelecastPHPodcastPinterest: https://www.pinterest.ph/TeleworkPH/TikTok: https://www.tiktok.com/@teleworkph
Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business. In fact, if you watch the recent projections, it may be getting worse before it gets better. With looming memories of the pandemic, fear and uncertainty may be tempting many business leaders to start reducing support staff or even shortening customer service operating hours to cut costs. But what will that do to the customer experience? How will your loyal customers react?Listen to this episode of Telecast PH and discover how that brand loyalty you worked so hard to achieve from your customers may work against you in times of inflation and even recession. And why…Then discover what can be done to prevent losing good, loyal customers forever…and still operate at a lower cost and higher margins.Your customers will thank you for listening!To find out more about Telework PH and about our affordable alternative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
There are so many ways to improve efficiency in a company's operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn't there an even more effective way?Yes there is. Through outsourcing some of the non-core aspects to the experts. Those that focus and specialize in one specific area, like customer support, can deliver a streamlined experience to customers with less hassle and yes, less overhead.But if you think outsourcing is only a way to cut costs then you'll want t listen to this episode. Find out here how any company can improve efficiency through outsourcing.Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
Keeping customers engaged with a brand can have many moving parts.It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel about the choice to use this product or service...and sometimes in that search the simplest and most basic tweaks can get overlooked and forgotten about.In this episode we take a look at the Art of Writing Customer Support emails and how this basic conversational communication can set the entire atmosphere for how customers will see the rest of their experience with a brand.Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leaving your brand for the competition.Customer Experience is the new battleground where companies compete, and if your company or support staff is making your customers wait, then you need to look into other solutions.They won't stand for it for too long.So why are customers so impatient these days? And how can you make the changes to meet their demands?Listen to this episode to find out!Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the outside world on a regular basis, struggled because they missed that one element that really keeps us sane and that's human interactionThe same can be said about the customer experience and using chatbots and other automations when it comes to customer support. You cannot give your customers an exceptional experience by throwing chatbots and artificial intelligence at them to replace a live person when they have a serious or more complex issue. They want that human touch to feel reassurance…Sure, they seemed like a great idea in the beginning as a way to streamline the customer experience and cut costs...but was it really just a wolf in sheep's clothing ?And we're seeing now how chatbots are on a steady decline yet there are a lot of companies that are still holding on to them- trying desperately to make them workIf you're using chatbots as the main foundation for your customer support or thinking about it- you wanna listen to this episode because it might not be the chat bot itself- but what the chat bot represents that could end up driving your customers awayThanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
Did you know that 92% of your potential customers are simply unaffected by your marketing?In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team can't.Listen in and discover the one key reason why your marketing doesn't seem to resonate with the customers you are trying to attract — and what you can do to change that!Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!
Here's a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in general tend to stay loyal to their brand. Both DC and Marvel have reached a point in brand loyalty where neither of them have to chase after fans. They don't have to say “please watch our movies and buy our merch” They simply say “Here's the movie you've been waiting for!”Ok, ok so maybe comic books can't compare to what you are offering. Wouldn't it be awesome to have such brand loyalty? How did they or any company with great brand loyalty get to that level?We'll take a look at what it takes to achieve superior brand loyalty and how providing an amazing customer experience can ensure you keep it!Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0
Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you? In this episode of TelecastPH, we take a quick look at customer support CSAT surveys and the questions they should and should not be asking. Also, we'll talk about ways to increase the customers response rate. Make those CSAT surveys do their job!Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0
A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes1hr. 40 minutesYes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just too much value to miss a single word. Eilidh opened my eyes to a lot of the reality which is social media. Her almost revolutionary ways and ideas will make you seriously think about your own behaviors with your social media campaigns.Eilidh is well on her way, if not already, to becoming a social media expert. From her home in a little farming town in Scotland, she leads us down the rabbit hole of social media and explains many of the mistakes brands and businesses make when posting to social media. Mistakes that end with very little or even damaging results.Key Takeaways:Grow organically before using paid ads“Likes” vs. impressionsWhich social media platforms are the best for B2B or B2CAre Google and LinkedIn ads with the money at startup?Reflect on your own behaviors when posting to social mediaWhy Facebook and Instagram work for brand awarenessHitting the wrong audienceStaggering content/no need to post dailyAlso we take an indepth look at the role of the influencer and social media as a wholeIf you’re struggling with social media then this episode is for you.Connect with Eilidh:https://www.linkedin.com/in/eilidhmoyes/Check out E2Estudios:Website: http://e2estudios.com/Facebook: https://www.facebook.com/E2EStudiosEmail: contact@e2estudios.comThanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0
A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan50 MinutesAre you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?In this installment of Telecast PH we are talking with celebrity chef and Hell's Kitchen season 19 contestant, Declan Horgan, who gives us a little background into his life, experience, and how his passion for cooking came to be.We also learn a little about being behind the scenes at Hell’s Kitchen and what its like to meet and cook for Gordon RamseyAnd Chef Declan lets us in on what he has in the pipeline for 2021 including some amazing investment opportunities. Also, he has some golden advice for thgose who are thinking of getting into the restaurant game.If you like Hell’s Kitchen and BBQ sauce then you'll love this episode!Connect With Chef Declan Horganchefdeclan@ramiroproductions.comChef@declanhorgan.comhttps://www.instagram.com/declan76/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #hellskitchen #fox #chef #cooking #investment
A conversation with independent filmmakers Adam and Kristin Steigert1 hourI had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such films as Fang and Horrific Evil Monsters.So you may wonder why would a podcast mainly geared toward business feature independent filmmakers. Simply put, filmmaking is their business.In fact, back in 2017 , along with another partner Christopher Burns Jr., started a film company named 388 studios. They have the same structure as any business- they take a creative idea- they produce that idea then take the product to market- and face the same challenges along the way.Key TakeawaysThe challenges of filmmakingYou have to do something different if you want to stand outPassion overrides everythingThe freedom of staying independent and self producingKnow your audience (market)Grab you audience in the first 15 secondsGive your audience what THEY wantPLUS we learn about their individual journeys into filmmakingAdam and Kristin make large scale slasher horror B movies. And these films are, in my opinion, budding cult classics. Curious what I mean by large scale movies? Adam and Kristen explainFollow Adam and Kristin's work:http://www.388studios.com/FB- https://www.facebook.com/OfficialAdamSteigertYouTube- https://bit.ly/3oJZJ4NTwitter - https://twitter.com/AdamRSteigertIMDb - https://www.imdb.com/name/nm4050406/Films:The Horrific Evil MonstersFangOmbisThanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #filmmaking #indiefilms #indie
A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics54 minutesWhat if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? Well that's exactly what my guest in this episode has made possible.I had a conversation with microbiologist and Co- founder and CEO of ZBotics, Zack Abbott. They have formulated a genetically engineered probiotic drink that, with a little bit of pre planning, you can indulge in your favorite alcoholic beverages and bypass the after effects the next morning.However, this is just the beginning. They have several other projects going on that can make a huge impact on health and wellness.Some key takeaways:Gut health and the microbiomeHow acetaldehyde, a by product of consuming alcohol, is toxic to the body and is the main source of the "morning after"How stress, mood, and even lack of sleep can affect our gut bacteriaAny biological function on the planet can be programed into a bacteria with genetic engineeringHow Zack looks to things that would benefit his own life for product and business ideasThe challenges and surprises faced in the three years it took to bring this product to the marketSeize the morning after the night before!ZBiotics is the first ever product of its kind to hit the market and remains so today. And as Zack explains, ZBiotics is not making any attempts to promote alcohol abuse or indulgence in any way, but explains that ZBiotics is an important part of drinking responsibly along with other factors.Find out more about ZBiotics and get some fun and interesting science facts!https://zbiotics.com/https://www.facebook.com/ZBioticshttps://twitter.com/ZBioticsCompanyhttps://www.instagram.com/zbiotics/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile
A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions51 minutesI had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast. I got a few inquiries, but the one that stood out was a woman by the name of Samantha Johnson from Grand Rapids Michigan. Now whenever someone reaches out to inquire about being a guest I always take a look at their LinkedIn profile to see what kind of value they can offer the listeners. And I saw Samantha's profile and noticed she offers consultation services for client acquisition and retention and for re-inventing business processes- something near and dear to my heart. Now, I don't do a whole lot of research into my guests. I used to- I used to prepare questions and notes and it really slowed the flow of the podcast- NOW I just get a few notes and topics I'd like to discuss and basically go from there and have a great conversation.I have to tell you I was not prepared for the stories she shares about her experience in business, investing, and day trading (being self taught) and everything she has already accomplished, with seemingly insurmountable odds stacked up against her.. all at the tender age of only 24..Some key takeaways:How she built her first business and sold it 5 years laterCollege isn't for everyoneEverything is a processThe RED FLAGS signalling change in processes is neededHow she became an expert in client acquisitionDay trading has become her passionKeep reading and keep yourself educatedHer journey in the business world as a gay, black woman with no formal educationYou'll not want to miss this powerful and inspiring episode!Connect with Samantha Johnson:Email: SamanthaJ@NollaCorpSolutions.ComLinkedIn: https://www.linkedin.com/in/samantha-johnson-605618199/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile
A conversation with Michael Ray, Founder of Smile Project Louisville36 minutesDoing this podcast has been one of the joys in my life for the past year. In the intro I say this podcast is "dedicated to changing the way we look at outsourcing to the Philippines"- and it is. However the goal has always been more than just getting the word out about what we do here at TeleworkPH. When I choose my guests its because I know they have something unique to share. I have met some amazing people that have shared great advice and experiences. And that's really what its all about.And today’s guest is no exception. Michael Ray founder of Smile Project Louisville. If you’re not connected to Michael on LinkedIn or seen any of his videos featuring his daughter, Maddie, who was born with downs syndrome I highly recommend that you do.Michael not only committed himself to raising Maddie, but has endured what I would consider every fathers nightmare and that's the loss of a child.Some key takeaways:We are the product of the choices we makeWe smile because life is hard, not because it's easyCreate the change you want to see in your lifeMichael shares his story with me and the magical moment when he decided to found Smile project..and be the reason someone smiles today...Connect with Michael Ray and find out more about Smile Project:Phone: 502-777-6479Website: http://smileprojectlouisville.com/Email: smileprojectlouisville@gmail.comFB: https://www.facebook.com/smileandbethereasonsomeoneelsesmilestoday/LinkedIn: https://www.linkedin.com/in/michaelray-smileproject/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile
A conversation with MJ Felizarta, founder of Bublle Media & Co41 minutesSometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded.Tired of working the 9-5 for the BPO industry and a year of family health problems and financial setbacks, MJ Felizarta took her passion and started Bubble Media & Co. a social media management company.I talk with MJ about her humble beginnings and what led up to her taking the plunge into entrepreneurship. We also discuss what's going on in social media today and the elements for being successful.Key Takeaways:How MJ found her inspiration from watching her motherHow she failed with her first clientBe consistent with social mediaKeep "dumping value"; don't just take — giveBe a responsible creatorHow to put the "human" in your marketingEngage, engage, engageThis was a fun, interesting and engaging conversation. This is MJ's first podcast, so she was a little nervous in the beginning. But surely you can gain value from this conversation.To find out more about MJ and Bubble Media & Co:IG: www.instagram.com/bubblemedia_n_coFB: https://www.facebook.com/bubblemedianco/LinkedIn Business: https://www.linkedin.com/company/bubblemediancoLinkedIn Personal: https://www.linkedin.com/in/mjfelizarta/Email: mj.bubblemedianco@gmail.comWhatsApp: +639173200862Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners
A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics33 minutesIn today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to connect with your target customer base. By having a regularly updated blog on your company website, you can give your visitors something more to sink their teeth into.Furthermore, blogs can serve as lead magnets as they drive more people to your website and keep them engaged longer.Basically...blogs rule!Key Takeaways:How new companies can get their blogs goingThe impact a blog can actually makeTopics to write aboutLength and frequency of blog postsChoosing your audienceUsing Yoast and other blogging toolsThis was a fun, interesting and engaging conversation. We got a little crazy at the end, but surely you can gain value from this conversation.To find out more about Lead Metrics: https://www.linkedin.com/company/leadmetrics/FB: https://www.facebook.com/leadmetrics/Website: https://www.leadmetrics.co.uk/Connect with Adam on LinkedIn: https://www.linkedin.com/in/adam-ward-80994689/Poetry As Cameron Grace: https://www.amazon.com/Wood-Burn-Cameron-Grace/dp/0692618279Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners
A conversation with Paul Doerwald, Founder and CEO of Clockk40 minutesPaul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their time.So he set out to make a difference.He developed Clockk, an amazing new software-as-a-service tool solving the time sheet problem for creative agencies and software consultancies.There is nothing else like it on the market today.There are so many key takeaways to this conversation!Listening to the pains of your target marketHow certain businesses are learning a new skill setThe many hats a founder/CEO has to wear at startupThe phases of launching a startupPaul shares the best advice available for product founders and entrepreneurs!Plus he shares his personal journey and COVID-19 reflectionsAre you a startup founder? How about a freelancer or creative agency?Maybe you have an idea for a disruptive technology that can make an impact on the current market.In any case, you won't want to miss this episode of TeleCastPH!To find out more about Paul Doerwald and Clockk click on the links below:Connect with Paul on LinkedIn: https://www.linkedin.com/in/pauldoerwald/Clockk Website: https://clockk.com/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer
A conversation with Ben Dueck, The Leadership Guy40 minutesThis episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership.Ben is "The Leadership Guy" having earned a Masters degree in leadership and becoming a Certified CliftonStrengths Executive Coach.Another amazing thing about Ben is that he has developed his own Signature CliftonStrengths themes, which are: Strategic BeliefSelf-AssuranceIdeation, Futuristic.Key Takeaways:How to transform your leadership through 4 specific pointsHow to be a leader in these difficult timesHow leaders can produce consistent and effective resultsLearn how the CliftonStrengths approach to leadershipIt was an extremely interesting conversation about leadership development and opened my eyes to many of the ways leaders and even teams can strengthen their skills and be more effective. Strong leadership is needed now more than ever.No one should miss this episode.To find out more about Ben Dueck and his coaching programs click the links below:Connect with Ben on LinkedIn: https://www.linkedin.com/in/ben-dueck/Cantera Leadership Website: https://www.canteraleadership.com/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer
A Conversation With Jeff Pugel, Founder And CEO Of Ignition36 minutesToday's episode features an intriguing conversation I had with Jeff Pugel.Jeff founded Ignition to help B2B businesses and sales teams get off the rollercaoster and create new opportunities by:Knowing who you are as a companyTalking to the right peopleHaving a repeatable and scalable process Key TakeawaysHow Ignition made a pivot to help small companies "survive and thrive" during the pandemicHow leadgen is transformingHarness the power of LinkedIn and Social Selling with contentHow to stay on a prospects radarPlus Jeff shares his personal journey and taking the leap into starting his own businessIf you are struggling with the current pandemic and want to find out more on how to use LinkedIn and Social Selling to help make new contacts, then you won't want to miss this episode!Check out Ignition here: https://www.ignition.llc/Or connect with Jeff on LinkedIn: https://www.linkedin.com/in/jeffreypugel/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer
A conversation with Teresa Quinlan43 MinutesToday's episode features an amazing conversation with Teresa Quinlan, a Transformation Specialist through Emotional Intelligence (or EQ). This was seriously an eye opening conversation for me.Some of the key takeaways:The fundamentals and basics of EQHow EQ affects every aspect of our lives How customer support can better handle rough situationsHow leadership can better manage their teamsAnd so much moreTeresa was an amazing guest and is definitely someone you want to contact and find out more.She provides coaching sessions as well as seminars, webinars and workshops.Website: www.iqeqtq.comLinkedIn: www.linkedin.com/in/teresaquinlan12Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenue
Ep. 21 TelecastPH36 minutes I had a great conversation with Glen and Shevelle Stephens, owners of Revival queen bees in Alberta Canada. I learned some fascinating facts about bees, queen bees especially and the entire beekeeping and honey business. But the key takeaways to the conversation is not about bees.It’s how they risked everything to start their business and the steps they took to get their passion of reviving the beekeeping and honey industry in their area off the ground. They left their jobs and endured losses and quite a few struggles, including a bee sting allergy that could have potentially shut them down for good.They also give some essential advice for other struggling business owners who are facing hard times during this pandemic. If you’re a business owner or thinking about taking that leap, you’ll definitely get value from this conversationTo connect with Shevelle and Glyn Website : https://revivalqueenbees.com/Twitter: https://twitter.com/albertaqueenbeeFacebook: https://www.facebook.com/revivalqueenbees/Instagram: https://www.instagram.com/revivalqueenbees/Or Search Revival Queen Bees On TikTok!Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer#honeybees #queenbees
27 minutesAre you right brained or left brained?For right brained people creativity comes easy whereas logic may be a struggle.For left brained people it's just the opposite. They flourish with math skills and logic, but sometimes fall short with creativity.In this episode, I talk with Jenny Seide, owner of In Style Exchange.She talks about how she has used her skills and education in computer science AND her eye for aesthetics at the same time to build a successful design business. She goes on to explain how she has learned to harmonize both sides of her brain and tap into each sides unique abilities and functions to work together.And shares her secrets on how you can do it to.You can connect with Jenny on LinkedIn here: https://www.linkedin.com/in/jennysiede/Or check out her website: https://www.instyleexchange.com/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer
In response to the COVID-19 outbreak and local and national government agencies imposing quarantine, TeleworkPH had to make a decision.And we had to make it fast.It was never an issue of IF we could make the transformation to work from home, it was a matter of what's the best way to get it done.And the transformation took place.Here we get together in a raw session and talk about the steps taken to make an unprecedented transformation. Moving the entire operations of TeleworkPH to a work from home setting.I talk with Directors Dreamy Rose Loquinario, RC, CMO Jun Baranggan, Lyn Baynosa and of course founder and CEO, Marge Aviso.Thanks for watching. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn at: https://www.linkedin.com/in/bizdevjef... and Instagram. Just search BizDev Jeff Thompson and please follow #bizdevjeff
A conversation with HR Director Dreamy Rose Loquinario33 minutes Ever wonder what goes on behind the scenes at a call center?I had an amazing conversation with our HR Director Dreamy Rose Loquinario who shared her challenges in the day to day operations of TeleworkPH.We discuss what it’s like to source agents, what the agents have to go through and the English skills required to work as an agent at TeleworkPH.Dream talks about how the company culture of TeleworkPH is the foundation for finding (and keeping) high-quality, talented employees.She also explains what it took to develop the HR department as a startup from scratch and offers some great advice to others who may just be starting out and building their own Human Resource department.This is not one to miss!Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer
Ep.17 The TeleCastPH RebootDo Filipinos Really Speak English?15 minutesWelcome to the TeleCastPH reboot!Why the reboot?I wanted to take a step back and really review the content I was putting out. My goal is to take it to the next level.In this episode we talk about some of the misconceptions about outsourcing to the Philippines and answer some of the comments from my LinkedIn network.We will take an indepth look at The Philippines and English. You just may be surprised to discover the truth.Also, find out why I did a reboot and the amazing content yet to come!Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #
TelecastPH ep.1615 minutesTraining is one of the most important and essential part of any business.And it’s also important to recognize that people have different personalities and learn in different ways.Having a training department skilled in not only passing knowledge, but being able to reach each and every individual and train them on their level, is a highly effective way to make sure you’re able to bring on great people.And it works wonders for company cultureTodays #podcast features an amazing interview with the head of our Learning & Development department here at TeleworkPH, “Coach” Paul Josen.Paul and I talk about the importance of quality training and how to unlock the potential of each individual during training.Also, we learn about the TeleworkPH 3 day foundation training that Coach Paul spent endless hours creating from scratch... and the big secret we have been keeping. Something no other BPO does in the Philippines!Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff#telecastph#teleworkph#outsourcingservices#customersupport#customercare#outsidetheboxthinker#outsourcing
This is the fifth in the 5 part series of how to use customer support to build a stronger brand loyalty.Today we are talking about the fifth and final way customer support can help build brand loyalty and that is by making the customer whole again and how you’ll want to empower support to be able to take the steps necessary to make the customer whole. To make them complete. What do I mean by that? It’s simple. You want to make sure the customer has not lost anything whether it be money, time or even damage to their personal reputation or health.By making sure they walk away from the experience whole and complete, the customer will not have the feeling that the brand has taken something from them. This is a basic psychological feeling that everyone experiences. And sadly one that many brands and companies ignore.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare #brand loyalty #branding #outsourcing
This is the fourth in the 5 part series of how to use customer support to build a stronger brand loyalty.Customers like to identify with the brands they choose and trusting that brand is a major factor in the customer journey. And there could be several times during that journey when the customer places trust in the brand. When a customer calls support they are placing blind trust in the agent. Not just the brand, but the actual agent they are speaking to.In this episode I talk about how the customer service agent becomes the sole ambassador of trust. They become that extension of each and every department in the company... including representing the CEO.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare #brand loyalty #branding #outsourcing
This is the third in the 5 part series of how to use customer support to build a stronger brand loyalty.Those that follow my articles and podcast should know by now how I’m a huge advocate of personal follow ups when it comes to customer support. Follow ups on support cases can make the difference between brand loyalty and a customer leaving for good. In this episode I talk about the personal touch to followups and give some examples that I have used in the past.Keep in mind that customer support can be almost as crucial as the core aspects of your company. Customer retention and brand loyalty isn’t always how well it works when things go right. It can depend on how you handle things when they go wrong.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare
This is the second in the 5 part series of how to use customer support to build a stronger brand loyalty. Do you listen to your customer’s suggestions? I mean really listen to them?Do you have a platform where your customers can make suggestions and know they are heard?In this episode of TelecastPH, I talk briefly about how customer support can be used in handling customer suggestions.Getting the customer involved and listening to their feedback is a powerful way to build brand loyalty.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare
Building Brand Loyalty Through Customer Support Brand loyalty is imperative. And you need your customers to spread the word about your product or service. After all, that type of free advertising is worth more than any ad you could buy or social media marketing campaign. When one person tells another about a brand they add one element that you cannot do. Even with case studies. And that’s the personal experience. The real truth.Tip one of this 5 part series: Active ListeningStatistically, 60% of all problems within businesses are a result of poor communication. So that being said, it would serve everyone to really brush up on their active listening skills. Especially customer support agents.Customers want to be heard. And more so they want to be understood.In this series I'll explain some of the things I have done to make sure customers take away a positive experience to promote brand loyalty.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare
I just got out of a call with a prospective client who is considering outsourcing her company’s support staff with us.We had a great time talking about the ways her company can benefit from outsourcing with TeleworkPH and I have to say she went away happy and armed with a lot of info to help her make her final decision (I think she has already decided just wants to let me stew for awhile). However, during the call she asked one important question: What do I actually get when I outsource with TeleworkPH?And that got me thinking....In this episode I'll explain everything you get when you outsource with TeleworkPHI'll explain the agent hour and what's includedIf you are thinking about outsourcing your support staff to the Philippines, you'll not want to miss out on this one.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff
Customer dissatisfaction stems from ONE major element.Their expectations were not met.I think you'll agree that setting the right expectations is crucial. Especially in dealing with support issues.Here I included some of the things I have done in the past while working support that have not only diffused the situation at hand, but turned frustrated customers into loyal ones.How?By setting their expectations properly.Not making any outrageous promises or telling them what they want to hear just to get them off the phone.Sometimes you have deliver news they don't want to hear, but if you keep it real, you can still salvage the relationship.And that's the goal isn't it? To retain that customer relationship when the stuff hits the fan?Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff
Want to increase your productivity and keep you mind clear?Take a few tips from my GrandfatherOne of the top salesmen ever for The Akron Bearing CompanyHe always kept his desk clutter free.Not only that, he planted flowers all around his home.He kept his spaces clean and beautifulA cluttered workspace can lead to a cluttered mind. This not only affects productivity but can have a major impact on your mental strain, health and even on company culture. Please follow me on LinkedIn! #bizdevjeff
What’s In your Strat Plan For 2020?How about Process management and Improvement?Is your process management and improvement currently sitting on the back burner?Thats one area strategic outsourcing can help
Jonathan Prevost of Stack Sports joins BizDev Jeff to talk about his journey with Stack and how he was able to manage a global remote staff- while working remote himself.Jon offers some amazing insight into processes, working with Filipinos and how he was able to maintain a staff from all areas of the globe.Definately one of our best podcasts to date. Not one to miss!
Marge Aviso, founder and CEO of TeleworkPH joins BizDev Jeff to discuss what it is like running a startup while pregnant and the importance of maintaining the work life balance. She also offers advice to other women entrepreneurs who may find themselves in a similar situation and shares experiences of the steps she has taken to ensure her family life remains stable.Marge had many struggles early on. She talks about the fears she had to overcome as well as some of the passions she had to put aside to make TeleworkPH and it's mission to end poverty in the Philippines a reality.
Director of Customer Support for Stack Sports, Darrell Holiday joins BizDev Jeff to discuss the ins and outs of running a successful customer/tech support and how outsourcing has played a major role in its success.You may have seen Stack sports in the news lately as they just recently acquired two new products Blue Sombrero and Affinity sports from Dick’s Sporting Goods. This acquisition now makes Stack Sports the leader in team and league management with the largest customer base on the planet.
There are many misconceptions about outsourcing. (Wait until you hear #3..its a shocker)Some people even think that outsourcing is evil. In ep.2 of TeleCastPH, Bizdev Jeff delves into these misconceptions and addresses some of the concerns many business owners and CEO's have when it comes to outsourcing.He presents facts and statistics from global studies conducted by Harvard University, The Cato Institute and MGI.Listen here to discover the value outsourcing can bring to your company then decide for yourself....Is Outsourcing Evil?Also, listen to find out the exciting guests lined up who will be able to offer insight If you want to find out more about TeleworkPH, our services, and what we can do for you, hop on over to our website at www.teleworkph.com.
Hello and welcome one and all to the very first episode of TeleCastPH, the TeleworkPH outsourcing podcast with your host, BizDev Jeff. In today's episode you will learn about TeleworkPH located in Baliuag, Bulacan, Philippines and how outsourcing can bring value to your business. We are also discussing what to expect from future podcasts, our services and why we are the RuralBPO. I'll also explain about our mission to end poverty here in the Philippines and how you can get involved with that mission and scale up at the same time.
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