Podcasts about peggy guggenheim museum

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Best podcasts about peggy guggenheim museum

Latest podcast episodes about peggy guggenheim museum

Typology
Uncover Your Hidden Genius: Exploring the Intersection of Aptitudes and the Enneagram with Betsy Wills and Alex Ellison

Typology

Play Episode Listen Later Feb 20, 2025 47:33


  How do your aptitudes intersect with your Enneagram type? Aptitudes are about your innate abilities. Understanding your personal aptitudes can enhance your personal and professional relationships as it allows you to "pinpoint really specific things you can celebrate, lean into, and have confidence about," explains Betsy Wills. Betsy Wills and Alex Ellison, co-authors of the insightful new book, Your Hidden Genius: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents, join me to share their unique experiences with the Enneagram, their journey in writing their new book, and how they've made a once-expensive aptitude assessment accessible to everyone. In this episode, you'll learn: The strengths and challenges of a One-Three working relationship How aptitudes and personality types intersect Practical advice for career wellness and personal fulfillment The significance of uncovering your innate talents Don't miss out on this engaging conversation! Tune in now and take the first step towards uncovering your hidden genius.     ==================================================== ABOUT OUR GUESTS Alex Ellison is the founder of Throughline Guidance, a college and career counseling practice. Her work as a consultant has allowed her to work with individuals and organizations around the world. She writes and lectures extensively on the subject of careers and college readiness and has been a featured speaker at SXSWedu, NYU's Stern School of Business, Northwestern University's Alumni Association, the Kuala Lumpur International Youth Discourse, and TedX. Alex holds a degree in German and business from Northwestern University and a master's in public policy from the University of Nevada. She lives in Santa Cruz, California. LinkedIn and Substack | www.yourhiddengenius.com Betsy Wills is the co-founder of YouScience, a national online psychometric-assessment service. She is a regular guest lecturer at Vanderbilt University and at New York University Stern School of Business and has been a featured speaker for TedX Women. She is also the Director of Marketing and Branding at Diversified Trust, a wealth management firm. She serves on the Advisory Board of the Peggy Guggenheim Museum in Venice and the Music City Center Authority in Nashville. Betsy is a graduate of Vanderbilt University and holds a Master's of Education in Human Resource Development from Peabody College. She lives in Nashville. LinkedIn and Instagram | www.yourhiddengenius.com   MORE RESOURCES Typology Institute Enneagram Assessment Typology Institute Online Courses Ian Morgan Cron website The Fix: How the Twelve Steps Offer a Surprising Path of Transformation for the Well-Adjusted, Down-and-Out, and Everyone In Between YouTube | Instagram | Facebook | TikTok  

Live Greatly
Uncovering Your Natural Talents with the Authors of Your Hidden Genius, Betsy Wills and Alex Ellison

Live Greatly

Play Episode Listen Later Jan 21, 2025 23:32


On this Live Greatly podcast episode, Kristel Bauer sits down with Betsy Wills (cofounder of YouScience) and certified career coach Alex Ellison to discuss their new book, YOUR HIDDEN GENIUS: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents (Harvest; 1/21/2025).  Kristel, Betsy and Alex discuss aptitudes and how understanding them can support you in your personal and professional life. Tune in now! Key Takeaways From This Episode: A look into aptitudes, what they are and how they can help you in your personal and professional life Discovering your natural talents How aptitudes are the seeds of your skills A look into the book, YOUR HIDDEN GENIUS: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents (Harvest; 1/21/2025). What is an idea rate and how can it impact your abilities What is a spatial aptitude How understanding your aptitudes can support meaningful change  ABOUT THE AUTHORS: Betsy Wills is the cofounder of YouScience, a national online psychometric-assessment service. She is a regular guest lecturer at Vanderbilt University and at New York University Stern School of Business and has been a featured speaker for TedX Women. She is also the Director of Marketing and Branding at Diversified Trust, a wealth management firm. She serves on the Advisory Board of the Peggy Guggenheim Museum in Venice and the Music City Center Authority in Nashville, Tennessee. Betsy is a graduate of Vanderbilt University and holds a Master's of Education in Human Resource Development from Peabody College. She lives in Nashville. Alex Ellison is the founder of Throughline Guidance, a college and career counseling practice. Her work as a consultant has allowed her to work with individuals and organizations around the world. She writes and lectures extensively on the subject of careers and college readiness and has been a featured speaker at SXSWedu, NYU's Stern School of Business, Northwestern University's Alumni Association, the Kuala Lumpur International Youth Discourse, and TedX. Alex holds a degree in German and business from Northwestern University and a master's in public policy from the University of Nevada. She lives in Santa Cruz, California. Connect with Betsy: LinkedIn: https://www.linkedin.com/in/betsywills/  You Science: https://www.youscience.com/about-us/  Connect with Alex: Website: https://www.alexellison.com/ Buy the book, YOUR HIDDEN GENIUS: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents (Harvest; 1/21/2025): https://www.yourhiddengenius.com/   About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to “Live Greatly” while promoting leadership development and team building.   Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel has been featured in Forbes, Forest & Bluff Magazine, Authority Magazine & Podcast Magazine and she has appeared on ABC 7 Chicago, WGN Daytime Chicago, Fox 4's WDAF-TV's Great Day KC, and Ticker News. Kristel lives in the Fort Lauderdale, Florida area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

Amina Change Your Life
Ep 105: The Science of Aptitude Assessments: How to Leverage Your Hidden Genius with Betsy Wills and Alex Ellison

Amina Change Your Life

Play Episode Listen Later Jan 21, 2025 36:34


Betsy Wills and Alex Ellison, the co-authors of "Your Hidden Genius," provide a wealth of knowledge and experience in this episode. Betsy, the co-founder of youscience, brings her expertise in aptitude awareness and branding, having spoken at TEDx Women and lectured at Vanderbilt and NYU Stern School of Business. Her role as the Director of Marketing and Branding at Diversified Trust, along with her involvement on the Advisory board of the Peggy Guggenheim Museum in Venice, offers a diverse and insightful background. Our other guest Alex, the founder of Throughline Guidance, has shared his expertise at South by Southwest, Northwestern University, and TEDx, among others. With a background in public policy and a strong commitment to helping individuals align their work with their passions, Alex's unique perspective is sure to enrich our conversation. The key moments in this episode are:  00:02:27 - Career Wellness and Aptitudes  00:07:45 - Addressing Systemic Bias in Career Counseling  00:12:19 - Finding the Right Career Path  00:20:54 - Braided Rope of Talents, Interests, and Personality Traits  00:26:49 - Feeling Stuck in Career  00:33:20 - Managing Employee Alignment    Connect with Betsy Wills and Alex Ellison Website: yourhiddengenius.com LinkedIn: linkedin.com/in/betsywills X: @betsywills LinkedIn: linkedin.com/in/alex-ellison-88ba721a Facebook: @alexellisoneducation Substack: alexellison.substack.com   Connect with Amina AlTai Website: aminaaltai.com Instagram: @aminaaltai TikTok: @theaminaaltai Linkedin:   linkedin/in/aminaaltai   

The Art Business
MIKAELA MILICURI, ART ADVISOR

The Art Business

Play Episode Listen Later Feb 23, 2023 61:50


Mikaela Milicuri is a Cypriot-born London-based art advisor who specialises in art sales, collection management and investment portfolio development. Having lived in five countries and eight cities, 'she navigates the international art market with confidence and combines her extensive art knowledge and business skills with meaningful industry connections to help her clients build collections which suit their needs and contribute to their wealth.'   Specialising in Contemporary Art and with an emphasis on Painting, Sculpture, Mixed Media, and New Media Art, she has placed several works of art by emerging and established artists in private and corporate collections. She has also pursued collection management projects in various other sectors, from Impressionism to Surrealism to NFTs. An art collector herself, Mikaela's advisory services are informed by constant research and a 7-year-long experience in the art world. Prior to founding MAA, Mikaela gained museum experience at the Peggy Guggenheim Museum, art fair experience at the 55th edition of the Venice Biennale, and a 5-year experience as a commercial art gallery director and client liaison.   Mikaela is expected to complete her PhD in the summer of 2023. She is also an Associate Fellow of the HE Academy and holds lectureship positions at UAL LCC and Royal Holloway UoL. She is also a guest lecturer at Sotheby's Institute of Art in their MA in Art Business. Her educational and tutoring capacities allow her to implement a systematic and structured experience for her clients that fosters their collecting aptitude and solidifies their growth as collectors. With an ongoing mission to empower art collectors, she is currently writing her first book: a collectors' guide through the various stages of acquiring, owning, and parting ways with art.   Links: https://www.milicuri.com/ https://pure.royalholloway.ac.uk/en/persons/mikaella-milikouri      music ‘Baby, I Miss The Internet' (Rama, Rama, Rama)  by TOT TAYLOR is used by kind permission of the artist ©Tot Taylor/Songmatic Music (2020) PRS/MCPS/PPL

KUNSTSTOFF
Bonus KKR

KUNSTSTOFF

Play Episode Listen Later Mar 19, 2019 54:44


Frauke war mit Sophie Buscher zwei Wochen auf kulinarischer Kulturreise in 'bella italia'. Neben Gelato haben sich die beiden jede Menge Kultur reingezogen. Im Extra-Extra-"Long"-Format plaudern sie über die Uffizien und Medici-Kapelle in Florenz, das MAXXI und Pantheon in Rom, den Dogenpalast und das Peggy Guggenheim Museum in Venedig und vieles mehr. Ein moderner Reisebericht, direkt aus dem Süden. Divertitevi!

wochen rom kunst italien pantheon venedig reisebericht frauke florenz maxxi italienreise uffizien divertitevi peggy guggenheim museum
Think Like An Art World Expert
Think Like an Art World Expert Talks to Nico Epstein Director of Artvisor

Think Like An Art World Expert

Play Episode Listen Later Jan 23, 2019 20:26


Think like an Art World Expert Podcast Series 1 – Episode 1 This week I interview Nico Epstein, Director of Artvisor. He talks to us about his career, starting out as an intern at the Peggy Guggenheim Museum in Venice, his various experiences working in galleries in New York and his transition to the online art industry. Listen out for his key tips on building a career in the digital art world. Listeners can use the code ART03 when signing up to Artvisor on artvisor.com. You can follow Nico on Instagram: @nico.epstein or @artvisor Facebook: @artvisordotcom Any enquiries/questions about this podcast or about Christie’s Education can be emailed to podcasts@christies.com You can follow us on Facebook: @ChristiesEduLDN Instagram: @christiesedu and @mondaintraveler Twitter: @ChristiesEduLDN Thank you to Connor Allen, Cornah Willis and Aileen O’Riada for helping to record this podcast. and Christopher Fitzmaurice and Connor Allen for editing this podcast

MARKETING SALES & ADVERTISING EXCELLENCE - The Business Firm Marketing & Fundraising Show
Luxury Retail Marketing: Selling Upmarket Brands & Retailing Premium Fashion, Restaurants, Hotels & Boutique Branding

MARKETING SALES & ADVERTISING EXCELLENCE - The Business Firm Marketing & Fundraising Show

Play Episode Listen Later Oct 12, 2016 143:27


In this episode, Steven Mario Cavallo discusses luxury retailing, upmarket brands and selling high end goods and services. What are luxury goods or services? (to answer this question , we need to look at the definition of some terms used in economics)   In economics, inferior goods are items that exhibit a negative elasticity of demand; that is, an increase in income will lead to a decrease in demand for that good, so consequently those buyers then shift to more desirable goods. Examples of inferior goods include: cabbage, cheap car brands like Hyundai, generic label FMCGs, some financial goods such as pawn-broker loans and many of the items found in discount stores or category killers. A luxury good is a good for which demand increases more than proportionally as income rises, and is a contrast to a "necessity good", for which demand increases proportionally less than income. Luxury goods are said to have high-income elasticity of demand: as people become wealthier, they will buy more and more of the luxury good. This also means, however, that should there be a decline in income its. demand will drop. If the elasticity of demand is greater than 1.0, it is a luxury good. Price elasticity of this nature represents a wonderful commercial advantage in good economic times…(story…e.g. of ladies fashion boutique on King William Road during 1991 Australian recession).   The prestige-value of some superior goods is so high that a price decline would lower demand; in which case they are referred to as Veblen goods. Examples of Veblem goods are ultra-luxury items such as Rolls Royce cars, iconic wines such as Penfold Grange Hermitage, handmade jewellery from Italy, exclusive perfumes from France and Rolex watches from Switzerland. The ultra high price of these items (which is known to all) is used by purchasers as a status symbol. These goods are at odds with the Law of Demand in that if their price were to be lowered then they would experience a decrease in demand. In any given market, regardless of the good or service, there exist buyers willing and able to spend significantly more than the average market price per purchase occasion. Therefore, almost all markets have a luxury segment. known industries include: automobiles (BMW, Mercedes, Ferrari, Maserati, Jaguar); yachts (SunReef), wines (Penfold Grange Hermitage, Chateau Margaux) bottled water (Perrier), coffee (Illy), foods (Tre Marie panettone), watches (Rolex, Breitling), clothes (Giorgio Armani, Gianni Versace, Zegna), jewellery (Bvlgari, Cartier), electronics (Apple) and high fidelity audio (Bang and Olufsen, Bose, Denon, VAF). While the number of units sold in the luxury segment is relatively small, the profitability per unit is very high. Providing the rest of the range provides economies of scale to cover fixed distribution costs, it makes sense for many businesses to develop a luxury offering to capture spend from the affluent buyer. In many cases however, if a mass manufacturer is perceived as unappealing, then it is better to launch the luxury product under a new brand: for example, when Toyota wanted to sell cars at the higher end of the automotive market, they badged their cars as Lexus, rather than Toyotas. There are three main macroeconomic drivers that fuel the growth of luxury brands: Globalisation International tourism Web-based, instant, borderless communications spreading brand awareness around the world The expansion of distribution systems around the world of luxury brands Integration of world views, product ideas and culture (socio-political standardisation) Growing middle class (and new millionaires) in the former third world Leads to conspicuous consumption (to show off wealth) Consolidation The merger and acquisition of many smaller companies into much larger ones. For instance, LVMH acquired Heng Long´s leather business in Singapore in October 2011 The players in the luxury market are merging and cooperating in order to gain greater control over raw materials supply, in order to produce exclusive goods and lower their total manufacturing costs. The ownership of brands across many categories Independent businesses closing and being replaced by franchises of famous brands Diversification Existing mainstream brands create a luxury entrant in a new market (e.g. Toyota creating the Lexus brand) Alliances with a complementary company (Mobil and BMW) Trademark and brand licensing (you don’t own the brand, just ‘loan’ it) e.g. Apple allows third-party manufacturers to create products that work with their hardware. The licensees win because they build a business, and the licensor of the luxury brand (Apple) forms an entire accessories industry around their core product, at no cost to them; and collect licensing fees in the process Some statistics on luxury brand retailing. Largest markets: Italy France Germany Switzerland S. K. Japan Spain Brazil China Russia Australia According to EuroMonitor International, the largest luxury brands in 2016 are: Giorgio Armani, Prada, Gucci, Tod’s, Dolce & Gabbana, LVMH, Moët, Hennessy, Louis Vuitton. The global market for luxury brands is expected to grow at an average world rate of 3.5% to reach almost USD 400 billion by 2020. Most of this growth will occur in developing countries (Asia, Africa) due to improved standards of living. The Chinese market for luxury goods is expected to be some 900 billion Euros in the next few years. This is enormous incentive for the large luxury brands from Europe and America to create distribution there. However, it is important that advertising in countries outside the brands’ home country is done carefully and with regard for the differences in culture.   Let us look at the business of luxury retailing through the lens of the marketing mix as we touch on a few of the most important aspects that pertain to management. Product Refers to the physical good or all the features of the service offering. What you can do: Product mix WIDTH: the breadth of different products that a firm sells to their customers focus solely and sell only one type of product to specialise in (Rolex only makes watches) offer numerous types of products for diverse markets (Versace makes clothes, hotels, jewellery) DEPTH: the number of varieties at each width (for example, a luxury watchmaker would have a depth of two if it sold two types of watches (round face and square face) and each were available in two colours. Product Line Stretching Often used to add a ‘high end’ product to an existing range (e.g. aged balsamic vinegar from Modena, priced well above normal) Quality Features (luxury items must surpass customer expectations: e.g. the Novotel overlooking Darling Harbour in Sydney lacks nothing (room, food, view, transport, etc.) but at the same time, must avoid gimmicky extras: e.g. cup holders in a Ferrari) Engineering & design (blueprint for how good it will be) e.g. (BMWs drive better than Fords for a reason!) Built production & conformity to design specs (how well it is manufactured) Materials (only the finest wool is used in a Zegna suit) Stringent quality control in manufacture/service delivery (zero tolerance of errors) Strive for impeccable customer satisfaction Try to extend the product lifecycle for timeless pieces (Steinway grand pianos) Maintain model heritage over time (e.g. Rolex still make Perpetual Oyster; Alfa Romeo still make Giulietta) Aim for ‘shock and awe’ that your offering can not be meaningfully compared to any other Augmented Product Warranties Packaging Software Delivery Training Certificates or documentation (e.g. Salvador Dali lithography from Peggy Guggenheim Museum in Venice came with a framed certificate of authenticity Induction or ceremony (e.g. service offerings come with tours etc.) Service entitlements (e.g. prestige car insurance policies come with a ‘replace with new’ feature) Loyalty privileges (club membership etc.) Service (talk about this a little later) Ambiance (talk about this a little later) Price Always set high to reflect the value of the brand and the reality of the cost structure of producing and retailing luxury goods. Remember the effect of lowering price on Veblen goods’ elasticity?   By its very nature, luxury retailing could only ever use a market skimming price strategy anyway. To not do so, is to no longer be a luxury brand. Discounts should never be used as they reduce the ‘reference price’ in the consumer market Place Distribution should remain limited and very tightly controlled. Luxury brands must resist the temptation to dramatically increase the number of physical stores they supply, as the increase in short term sales can seriously jeopardise the profitability of the brand long term. Be careful with the type of distribution channel – pick the most highly regarded channel in your category. For example, luxury cosmetics should only ever be sold through high-end chemists, beauty salons and premium department stores like David Jones. Choose socioeconomic locations carefully. Document your luxury brand’s high standards and train your distributors, then police their upholding those standards. Where necessary, eliminate distributors that do not uphold the brand’s standards. Wherever appropriate, require your distributors to stock only your product. (May not always be possible: e.g. a pen retailer could not feasibly stock only Mont Blanc pens; but a Mercedes Benz dealer would never be allowed to also stock BMWs; and Gucci franchisees only stock Gucci products).   Promotion Obviously, must convey luxury, exclusivity, prestige, a feeling of ‘being special’ across all parts of the promotional mix; both in terms of strategy and execution. Only use appropriate media vehicles: e.g. choose glossy national magazines as opposed to a neighbourhood newspaper. Always use the highest possible stock on printed materials (e.g. thick paper). Ensure the highest possible production values: e.g. videos must be professionally made in high definition/cinematic effect; website must be stunning; and graphic design must be world class. Anything less cheapens the brand. If you do any sales promotions in order to achieve short term sales boosts, these must NEVER result in a discount in the retail price. Use cobranding partnerships or service add ons instead to increase the perceived value. Websites must be function pristine, be responsive, of impeccable taste and integrated with the corporate brand   Physical Evidence It goes without saying that the quality of all physical evidence that is associated with luxury brands must be extremely high and must convey all the prestige and the unique character of the brand. If you are selling a luxury service such as such as an opera performance or executive coaching, then you must work extra hard at developing exquisite physical evidence to provide the cues your customers need in order to make an assessment of the quality of your brand, in particular if you sell a high credence service they can’t easily assess the quality of, such as chemical engineering, medical advice, marketing consulting, computer networks maintenance etc. But for all luxury businesses, even those selling physical goods; physical evidence provides material proof that reduces purchase apprehension and the confidence that the luxury item indeed offers the value it promises. Keep in mind that interactions with other customers will have a large impact on buyers of your luxury brand. (protect clients from non-clients) Physical environment in which brand is bought or consumed Ambience (luxury health spa versus a grotty gym) Spatial layout (plus impact on service consumption) e.g. Apple stores Corporate branding (signs, symbols, artefacts) Ermenegildo Zegna store have identical Building itself & design & elevation & view Interiors Packaging (last chance pitch & differentiator) i.e. could do entire episode on packaging! Paperwork (invoices, tickets, programmes) Furnishings Signage (high quality, professionally installed, perfect finish, integrated with brand) Uniforms, dress code Business cards The two biggest determinants of your organisations ability to deliver high levels of customer service quality (which is critical to luxury brands) are two marketing mix variables of People and Processes. In fact, the most widely used measure of customer service that is used in management practise is in the SERVQUAL model, which tracks: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles. Of all of these, only the last relates directly to the physical product. All the others are functions of the People and the Process variables as they impact the strongest on customer satisfaction.   People Begin with a proper understanding of whom the customer expects to deal with when interacting with a representative of your brand. The brand promise comes to life in the people that represent it. Buyers buy from people that they like and they can relate to, so the attitude, skills and appearance of all staff needs to be first class – even those that you don’t control (e.g. couriers etc.). The best product, engineering, promotion (ads, pr), physical environment etc. can be ruined in a moment when the attitude or the competence or even the personality of the person selling it is not up to speed. This applies to all commerce, but especially so in luxury retail. How you want your people to be, must first be modelled by leadership Develop clear expectations Create appropriate SOPs, training programmes, help manuals, supervisory systems (for belonging & recognition), rewards etc. Recruitment Policies that preclude amateur intake of staff (forced professional recruiters) Job descriptions that filter applicants Training and development Frontline management Learning organisation (allow for sales staff feedback loops > product development) Rewards and incentives Monitoring performance is very important (particularly in luxury services e.g. the output of a poorly performing car worker can be kept from customers by way of quality control inspections, but a bad facial delivered by rude beautician for which the client paid big dollars for, cannot. Your employees must be the most passionate disciples of your brand with full belief and enthusiasm Process Processes include direct activities and indirect activities. Direct activities add value at the customer interface as the consumer experiences the service. Many processes are supported by indirect activities, often known as back office activities, which support the service before, during and after it has been consumed. Your operations management is fused into the experience your customers will have of your luxury brand, in particular in service settings where the client becomes a co-producer in that service delivery (e.g. a singing teacher can’t deliver good customer satisfaction unless the buyer (the student) also puts in effort in ‘producing’ the service outcome of learning).  By periodically redesigning your retail workflow and operations processes, you can get closer and better at surpassing your client’s expectations. In retailing of luxury products, having the correct processes are fundamental in delivering incredible customer satisfaction (beyond just the quality of the good). Beginning with purchasing , maintaining inventory levels, warehousing, internal shipping, scheduled cleaning of stores, accurate stock taking, electronic payment options, waiting periods, filling out forms, accounting software that displays correct price for region, effective reorder point triggering to prevent outages, how you handle queuing. We are joined by Davide Bonanni in the Presidential Lounge. He is a luxury brand consultant from Italy. 

Interview with the Artist
IWTA, Episode 17: Judy Carmichael, Part II

Interview with the Artist

Play Episode Listen Later Sep 18, 2014 22:30


Part 2 of my conversation with Judy Carmichael, who is known as one of the world’s leading interpreters of stride piano and swing. A protege of Count Basie and Sarah Vaughn, the New York Times has described her as “astounding, flawless and captivating”. She’s toured the world— playing everywhere from Carnegie Hall to the Peggy Guggenheim Museum in Venice— and has performed private recitals for Rod Stewart, Robert Redford and President Clinton. Judy is also the host and producer of Judy Carmichael’s Jazz Inspired, which airs on National Public Radio as well as Sirius XM. In this second conversation, Judy Carmichael talks about how she decided to start singing, what inspired her to create her show Jazz Inspired, how she approaches her interviews as a jazz musician and why she thinks of her show as her rebellion.

Interview with the Artist
IWTA, Episode 16: Judy Carmichael, Part I

Interview with the Artist

Play Episode Listen Later Sep 12, 2014 22:33


Grammy nominated jazz artist Judy Carmichael is known as one of the world’s leading interpreters of stride piano and swing. A protege of Count Basie and Sarah Vaughn, the New York Times has described her as “astounding, flawless and captivating”. She’s toured the world— playing everywhere from Carnegie Hall to the Peggy Guggenheim Museum in Venice— and has performed private recitals for Rod Stewart, Robert Redford and President Clinton. Judy is also the host and producer of Judy Carmichael’s Jazz Inspired, which airs on National Public Radio as well as Sirius XM. Tune in to hear Judy Carmichael talk about the moment she feel in love with jazz, her fight to be taken seriously in a male dominated jazz world, how Count Basie and Sarah Vaughn influenced her as a musician, and why she thinks she does look like she plays.