Podcasts about Retail marketing

Play Episode Listen Later May 27, 2025 28:14

Joining us for a fascinating interview is Neil Blumenthal, co-founder and co-CEO of Warby Parker, one of the most successful and innovative "disruptor brands" to emerge in the past two decades. Neil shares the brand's origin story, what makes Warby Parker remarkable, why they've aggressively invested in brick-and-mortar locations, the critical interplay between digital and physical, and a whole lot more.As usual for our encore episodes, we open with Steve giving us an update on the progress Warby Parker is making on their business. About NeilNeil Blumenthal is a co-founder and co-CEO of Warby Parker, a transformative lifestyle brand that offers designer eyewear at a revolutionary price, while leading the way for socially conscious businesses. In 2015, Fast Company named Warby Parker the most innovative company in the world.Prior to launching Warby Parker in 2010, Neil served as director of VisionSpring, a nonprofit social enterprise that trains low-income women to start their own businesses selling affordable eyeglasses to individuals living on less than $4 per day in developing countries. He was named a Young Global Leader by the World Economic Forum and one of the 100 Most Creative People in Business by Fast Company. He serves on the board of RxArt and on the United Nations Foundation Global Entrepreneurs Council. A native of New York City, Neil received his BA from Tufts University and his MBA from The Wharton School of the University of Pennsylvania. Neil lives in Greenwich Village with his wife, Rachel, the founder and CEO of Rockets of Awesome, and their two children. Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The Evolution of Outlet Centers: Stephen Yalof, Tanger's CEO, on Value Retail's Transformation

Play Episode Listen Later May 20, 2025 50:51

In this episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis begin with a news segment covering recent market developments, notably the "tariff turmoil" between the US and China. They discuss how the US has partially de-escalated its stance, with tariffs dropping from a proposed 145% to 30%, creating a 90-day window for retailers to import products. However, they emphasize that smaller retailers remain disproportionately affected due to limited resources compared to giants like Home Depot.The hosts also cover recent retail earnings reports, including Walmart's strong comp store sales growth despite withdrawing Q2 guidance, and their strategic pricing approach to tariff impacts. Other earnings news included On Running's impressive 40% sales growth, while American Eagle, JC Penney, and Burberry reported significant losses. Additional news touched on refinancing challenges at Kohl's, potential bankruptcy concerns at Saks, and Dick's Sporting Goods' surprising acquisition of Foot Locker.The featured interview with Stephen Yalof, CEO and President of Tanger, explores his extensive career spanning retail real estate, including roles at New Plan Realty Trust, Gap, Ralph Lauren, and Simon before joining Tanger in 2020 – humorously noting he arrived when "every one of their 3,000 stores was closed" due to COVID.Yalof provides a fascinating historical perspective on outlet centers, explaining how they evolved from manufacturers' sales of returned items and factory seconds to a strategic retail channel. He details how the Tanger family themselves were shirt manufacturers who realized they were "selling more stuff out the back door than out the front door" before creating the first outlet center in Burlington, North Carolina.The conversation explores how vertical retailers like Gap transformed the model, creating consolidation stores for excess inventory before establishing dedicated outlet locations. This evolution progressed from pure excess inventory management to serving aspirational customers who understand brands but can't afford full price – what Yalof describes as bringing customers "into your ecosystem."In response to competition from online and fast-fashion retailers, Yalof explains Tanger's strategy shift from purely "power shopping" to full-service experiences with improved food, entertainment, and amenities. He compares this to how stadiums have evolved despite at-home viewing advances, stating, "We're the general merchandise managers of our shopping centers... it's about picking the right uses, right experiences, the right amenities."The interview concludes with insights into Tanger's digital engagement strategies, including how they leverage customer data to create targeted marketing campaigns and provide stackable discounts through retailer partnerships, guided by their vision of "using customer insight to inform the future of shopping." Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

RCC STORE2025 Keynote Speaker Karl Haller, Consumer Center of Competency (CoC) Leader from IBM on The AI-Powered Retail Enterprise

Play Episode Listen Later May 16, 2025 22:01

In this exclusive episode of The Voice of Retail podcast, host Michael LeBlanc interviews Karl Haller, Partner at IBM Consulting and leader of their retail and consumer products center of competency, ahead of his highly anticipated keynote presentation at Retail Council of Canada's STORE2025 conference on June 3rd.With nearly 30 years of retail experience at brands including Brooks Brothers, Tommy Hilfiger, and Karl Lagerfeld, Haller brings unique insights at the intersection of retail business and technology to one of Canada's premier retail events.Haller, who will take the main stage following fellow keynote speaker Ira Kalish, positions AI as "the biggest transformation that any of us have seen in our careers," comparing its significance to the advent of computing in the 1970s. While acknowledging the hype surrounding AI, he maintains that we're in the early stages of a fundamental shift in how retail operates—a message he'll expand upon at the STORE2025 conference.When discussing strategy during uncertain times, Haller advises retailers to focus on action rather than extensive planning: "If you've got a million dollars to spend, spend a million dollars on 100 MVPs. Don't spend a million dollars on an AI strategy project because it's going to be out of date by the time you've done it." He recommends scenario planning with clear indicators that can guide decision-making in unpredictable environments.Looking at retail formats, Haller notes that success isn't determined by format alone but by how retailers innovate within their sector. He highlights Walmart's nimble approach to technology implementation, PepsiCo's management of their extensive logistics network, and innovative approaches from companies like Unilever and Kroger.The conversation culminates with Haller identifying four under-appreciated retail technology trends:Expanding AI beyond words, pictures, and code to work with numerical data like SKU forecasting, potentially reducing forecast error rates to low single digitsIntegrating AI with other technologies like computer vision, IoT devices, robotics, biometrics, electronic shelf labels, and retail mediaDeveloping an "operating system for AI" to manage the projected billion new applications by 2028Most critically, bringing people along on the technology journey through comprehensive training and continuous learningAttendees of STORE2025 can expect Haller to dive deeper into these insights during his keynote presentation, providing retail leaders with actionable strategies for navigating technological transformation while balancing innovation with practical implementatio Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

New Liberal Cabinet & Ag Minister, Newfoundland Sugar Tax Fail, Cricket Bankruptcy Bugs Sylvain, and guest Adam Grogan, President & COO, Maple Leaf Foods

Play Episode Listen Later May 15, 2025 62:45

In this insightful episode of The Food Professor podcast, hosts Michael LeBlanc and Sylvain Charlebois explore Canadian food politics and industry developments before sitting down with Adam Grogan, President and COO of Maple Leaf Foods, for a revealing conversation about the company's evolution and future.The episode begins with a discussion of Canada's new Liberal cabinet, focusing on Heath MacDonald from PEI as the new Agriculture Minister replacing Kody Blois. The hosts express mixed feelings about the appointment, noting MacDonald's farming background as a positive sign. They also analyze Chrystia Freeland's surprising role as Transportation Minister and its implications for agricultural logistics.Another highlight includes the new interprovincial trade deal between Manitoba and Ontario, which aims to reduce trade barriers. Charlebois emphasizes that such provincial initiatives will drive meaningful change, not federal promises, potentially opening new markets for small and medium-sized food producers currently limited by licensing requirements.The hosts then discuss American food inflation dropping from 3% to 2.8% despite tariffs, questioning why U.S. consumers haven't experienced price increases despite trade restrictions with Canada, China, and Mexico.The feature interview with Adam Grogan reveals Maple Leaf Foods' transformation beyond being merely a protein company. Grogan describes the organization as a "CPG powerhouse" with numerous brands, including Tender Flake lard, Sunrise, Larson, Burns, Mitchell's, Schneiders, Prime poultry, and Greenfield natural meats. He also discusses their $1 billion investment in processing facilities in London, Winnipeg, and Brampton to enhance global competitiveness.On plant-based proteins, Grogan shares a nuanced perspective, noting they are "the largest share of refrigerated plant protein in North America" with three dedicated brands and manufacturing plants. While acknowledging recent market challenges, he remains optimistic about the future, citing changing consumer preferences and Canada's position as the world's largest producer of pulses and legumes.Sustainability forms a cornerstone of their strategy, with Grogan stating, "Animal production is one of the largest emitters of carbon anywhere, and big food needs to do more." Maple Leaf Foods was the first Canadian company to align with science-based targets from the Paris Agreement and the first major food company to declare carbon neutrality in 2019.The episode concludes with discussions on Newfoundland's ineffective sugar tax, which has collected $30 million without changing consumption patterns, and the controversial government-funded Aspire Foods cricket farm in London that recently entered receivership despite $9 million in public funding.This episode offers valuable insights into Canadian food policy, sustainable protein production, and the evolution of one of Canada's largest food companies under progressive leadership. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america american university tiktok canada black president google china voice mexico canadian new york times professor management washington dc toronto north america bbc abc fail nbc walmart wall street journal sustainability washington post mail animal coo ontario minister retail prime ecommerce fox news bbq agriculture burns senior director economists ottawa bay globe liberal bugs cabinet sunrise cricket bankruptcy winnipeg boston globe macdonald manitoba larson halifax advisory board newfoundland foreign affairs cpg lancet leblanc thinkers sylvain guelph greenfield paris agreement food safety toronto star luxemburg benchmarking pei dalhousie university national post brampton agri google scholar grogan chrystia freeland dalhousie faculties retail marketing sugar tax sylvain charlebois wiley blackwell company inc charlebois agriculture minister schneiders retail council steve dennis maple leaf foods food professor michael leblanc scientific council remarkable retail coresight research canadian food inspection agency cfia

The Beauty of Relevance: Getting Personal with Josh Friedman, Ulta's SVP Digital & eCommerce

Play Episode Listen Later May 13, 2025 41:58

In this episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis begin by dissecting the week's most important retail news, highlighting the Trump administration's UK trade deal. They discuss the more consequential negotiations with China befor examining how Chinese e-commerce giants Temu and Shein are experiencing sales drops of 17% and 23% respectively after implementing pricing changes.April's surprising 7% jump in US core retail sales indicates consumers are pulling forward purchases ahead of expected tariff impacts. The hosts discusss positive earnings news from Tapestry (Coach's parent company), which increased profit guidance despite economic uncertainty, and Warby Parker, which delivered its first profitable quarter in its history. They conclude the news segment with Skechers' unexpected $9 billion acquisition by private equity firm 3G Capital, noting that the footwear giant operates in 180 countries with 5,300 stores.The interview segment features Josh Friedman, Senior Vice President of Digital and E-commerce at Ulta Beauty. Friedman brings extensive experience from previous roles at Dell, JCPenney, and Neiman Marcus. He discusses Ulta's 35-year journey and upcoming expansion into Mexico and the Middle East, emphasizing their mission to be "all things beauty, all in one place."When asked about Ulta's success factors, Friedman points to three key elements: comprehensive brand assortment, their powerful loyalty program with 44 million members, and Ulta's collaborative company culture. Personalization is a major focus for Ulta, built on their loyalty program foundation. Friedman explains how Ulta leverages search and virtual try-on technology to help deliver relevant customer experiences. Under new CEO Kecia Steelman Ulta is recalibrating its structure and focus. Friedman shares details about their upcoming curated marketplace launch, emphasizing it will be invitation-only and focused on carefully selected beauty and wellness brands that complement their existing offerings. The marketplace will allow Ulta to test new products and extend into additional categories while maintaining quality control. Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Beyond the Tariff Headlines: STORE2025 Opening Keynote Ira Kalish, Chief Global Economist for Deloitte Prepares Canadian Retailers for Economic Change

Play Episode Listen Later May 9, 2025 23:31

In this timely episode of The Voice of Retail, host Michael LeBlanc welcomes back frequent guest and audience favorite Ira Kalish, Chief Global and US Economist for Deloitte, who is set to deliver the opening keynote address at Retail Council of Canada's STORE2025 conference on June 3rd. This conversation offers listeners a valuable preview of the critical economic insights Canadian retailers can expect from his highly anticipated keynote.As LeBlanc notes in the introduction, "I'm very excited that you're going to be here in person," highlighting the significance of Kalish's upcoming role in kicking off RCC's flagship event during this period of economic uncertainty. The episode serves as an essential primer for conference attendees and provides crucial analysis for all retail professionals navigating today's complex trade environment.Drawing on his deep economic expertise, Kalish reveals that average US tariff rates have skyrocketed to approximately 27% - levels not seen since 1903. This represents a dramatic increase from the previous 3-3.5% rates and has triggered significant financial market volatility, supply chain disruptions, and growing concerns about economic downturns - all topics he'll address more extensively in his STORE2025 presentation.The conversation tackles three major justifications for the new tariff approach: shifting from taxes to tariffs for revenue generation, rebalancing global trade priorities, and re-shoring manufacturing. Kalish systematically challenges these rationales, providing a preview of the economic framework he'll expand upon during his conference keynote.Particularly concerning for retailers planning to attend STORE2025, Kalish highlights data showing container shipments from China to the US are down 45% year-over-year, as importers either find tariffs too prohibitive or wait for potential policy reversals. This disruption threatens empty store shelves and significantly higher consumer prices in the immediate future - urgent challenges that will undoubtedly be central to his opening address.Continuing themes he'll develop further at the conference, the discussion also explores non-tariff barriers, currency manipulation accusations, and the possibility of regional "fortress" trading blocs. While Kalish doesn't foresee complete regionalization of trade, he notes that many countries are now working to reduce US trade dependence by liberalizing trade with each other.On a more optimistic note, the conversation concludes by examining how this trade crisis might catalyze positive economic reforms in Canada - a topic that will resonate strongly with the Canadian retail executives gathering at STORE2025.Listeners are encouraged to follow Kalish's weekly economic updates on Deloitte's thought leadership website at deloitte.com/insights, while also making plans to attend his must-see opening keynote at Retail Council of Canada's STORE2025 conference on June 1st, where he'll provide expanded insights on these rapidly evolving economic developments. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Sylvain says "Howdy" to Texas A&M, Canadian Food Sentiment Index No. 2, and from Farm to Global Table: Gilles Froment, International Dairy Federation President and Lactalis Canada SVP

Play Episode Listen Later May 8, 2025 57:32

In Season 5, Episode 35 of The Food Professor podcast, co-hosts Michael LeBlanc and Sylvain Charlebois deliver an information-packed episode with significant developments in both personal and industry news.Sylvain Charlebois opens with a major announcement about joining Texas A&M University on August 1st to lead their #1-ranked Masters in Agribusiness program while maintaining his position at Dalhousie University. Speaking from Saskatoon, Sylvain shares insights about his keynote on AI in the food business and briefly touches on the political climate following recent Canadian election results.The second Canadian Food Sentiment Index reveals continued concerns about food inflation, with many consumers pessimistically expecting double-digit inflation rates. The report highlights growing consumer trust in independent grocers, likely driven by the strengthening Buy Local movement. Sylvain notes that grocery retailers like Loblaw are becoming more transparent about strategic challenges they face.The featured interview showcases an in-depth in-person conversation live at SIAL Canada between Sylvain and Gilles Froment, Senior Vice President of Government Relations at Lactalis and President of the International Dairy Federation (IDF), marking the podcast's first solo interview by Sylvain in five years.Froment, only the third Canadian to head the IDF in its 120-year history, explains the organization's role in establishing global dairy standards through its network of 1,200 experts worldwide. The discussion covers critical industry topics including the challenges of plant-based alternatives using dairy terminology, global dairy demand outpacing supply, and the projection of a significant global milk shortage by 2030—potentially equivalent to three times Canada's annual production.Both experts agree this shortage represents a missed opportunity for Canada due to supply management limitations, despite the country's excellent reputation for dairy quality and safety standards. The conversation also explores sustainability challenges facing the dairy industry, with Froment detailing his four-pillar approach: economic sustainability, social impact, environmental responsibility, and nutritional value.Climate change initiatives discussed include carbon sequestration research, genetic selection for lower methane-emitting cows, and the controversy surrounding feed additives. Froment emphasizes the need for carbon measurement at farm level and incentive-based approaches rather than punitive taxation.The episode concludes with Michael and Sylvain discussing Weight Watchers' bankruptcy filing—attributed to the rise of GLP-1 weight loss drugs—and Tim Hortons' new partnership with Canadian actor Ryan Reynolds, debating whether this celebrity endorsement will effectively attract their target demographic of younger women to the coffee chain.. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america university texas tiktok canada black president google ai voice speaking canadian new york times professor masters international management washington dc global toronto north america table bbc abc nbc walmart climate change wall street journal sustainability climate washington post mail farm retail ecommerce fox news bbq agriculture senior vice president senior director economists ottawa bay globe ryan reynolds index federation boston globe dairy halifax advisory board foreign affairs sentiment glp gilles lancet idf weight watchers leblanc thinkers sylvain guelph tim hortons saskatoon food safety government relations toronto star luxemburg benchmarking texas a m university dalhousie university national post consumer behavior agri agribusiness google scholar dairy industry texas a&m carbon sequestration buy local dalhousie faculties retail marketing loblaw sylvain charlebois wiley blackwell supply management consumer trust company inc charlebois lactalis nutritional value retail council steve dennis canadian food froment food professor michael leblanc scientific council coresight research remarkable retail canadian food inspection agency cfia sial canada

Navigating Retail Media's Future Part 2 with Andrew Lipsman: Predictions and Growth Strategies

Play Episode Listen Later May 6, 2025 39:03

In the latest episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis continue their conversation with retail media expert Andrew Lipsman, founder and chief analyst at Media, Ads and Commerce, exploring the evolution and future of retail media networks.The episode kicks off with an in-depth news segment covering significant economic developments. The hosts discuss the recent GDP drop in the US, which they note is primarily driven by increased imports and inventory buildup as retailers front-loaded inventory ahead of tariff implementations. They analyze the recent disconnect between poor consumer confidence numbers and actual retail spending patterns. The hosts also examine tech company earnings, with most reporting strong results except for Apple, which is facing challenges related to tariffs and China exposure. Apple's response to tariffs—shifting manufacturing to India and Vietnam rather than the US—highlights unintended consequences of the trade policies. The news segment concludes with a discussion of Amazon's earnings and the surprising termination of Kohl's CEO Ashley Buchanan over an improper vendor relationship.In the interview segment with Andrew Lipsman, the conversation centers on the mechanics of successful retail media networks and future trends. Lipsman explains his concept of the "retail media flywheel," noting that when this flywheel takes off, it produces exponential rather than linear growth. He emphasizes that while Amazon pioneered this approach, other retailers can build their own flywheels tailored to their specific assets.A significant portion of the discussion addresses concerns about whether retail media might compromise customer experience. Lipsman acknowledges this concern but believes it can be managed with thoughtful execution and relevant advertising. He points to Trader Joe's as an interesting counterexample—a retailer explicitly rejecting retail media to focus on merchandising excellence.For retailers considering or developing retail media networks, Lipsman advises realistic expectations, particularly for mid-size and smaller players who may benefit more from joining aggregated networks rather than building walled gardens. He cautions that many retailers overvalue their first-party data and underestimate what's needed to monetize it effectively.Looking to the future, Lipsman predicts that while on-site search advertising will continue to drive significant revenue, the big growth opportunities lie in streaming TV advertising and in-store media. He estimates in-store advertising represents a potential $20-40 billion opportunity, noting that physical stores account for about 5% of all media time spent but currently capture only 0.1% of ad spending. While acknowledging implementation challenges, he points to successful examples outside the US, particularly in the UK and Asia, as evidence of the model's viability. YouTube episode Photo by Nathan Cima on Unsplash Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

ENCORE: Technology in the Service of The Customer with Michon Williams, Chief Technology Officer, Walmart Canada

Play Episode Listen Later May 2, 2025 28:11

Live from SIAL Show in Toronto: Canada's Post-Election Food Policy, Trade Barriers & Exports and guest Martin Lavoie, President & CEO of Groupe Export Agroalimentaire Québec

Play Episode Listen Later May 1, 2025 59:38

n Season 5 of The Food Professor Podcast, Michael LeBlanc and Dr. Sylvain Charlebois take listeners inside the bustling SIAL Food Innovation Show in Toronto, bringing fresh insights on global food trends and the shifting dynamics of agri-food trade. The episode kicks off with their live reflections on the show floor, surrounded by global exhibitors from Brazil, Peru, Jamaica, and Italy. They note a growing demand for diverse flavors and ethnic cuisines, as well as a strategic pivot by companies to balance foodservice and retail sales post-pandemic.Sylvain highlights how COVID reshaped supply chains, pushing businesses to avoid overreliance on single sectors and prompting innovations that blur lines between restaurant and retail offerings. They discuss ongoing tariff challenges, food inflation stabilizing, and the complex impact of retaliatory tariffs on Canadian importers and exporters.Shifting gears, the duo analyze Canada's post-election political landscape, unpacking what Mark Carney's new government could mean for agri-food policy, carbon taxation, and Canada's trade relationships with the U.S. and Mexico. They speculate about potential reforms to supply management and agri-stability programs, while exploring Western Canadian frustrations over political representation and federal agricultural policy.The second half features an exclusive interview with Martin Lavoie, President & CEO of Groupe Export Agroalimentaire Québec-Canada, Canada's largest agri-food export association. Martin shares how his organization supports over 450 Quebec food exporters through trade shows, market intelligence, and export services. He explains how diversification strategies are evolving amid global tariff volatility, why intra-Canada trade holds untapped potential, and how government procurement could boost domestic food producers.Martin also addresses the challenges of breaking into international markets like Europe, where food economies remain hyper-local, while noting rising demand in Asia and Mexico. He underscores the importance of reducing interprovincial trade barriers to unlock growth and reveals the criteria behind Group Export's annual Export Gala awards.Wrapping up, Michael and Sylvain reflect on Michael Medline's upcoming retirement from Sobeys, discussing his leadership legacy and impact on the grocer's national growth and industry advocacy. They also celebrate T&T's continued U.S. expansion and the launch of Loblaws' Maxi stores outside Quebec.Tune in for expert insights on the evolving agri-food export landscape, retail's competitive shifts, and the policies shaping Canada's food industry future. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

covid-19 america ceo university tiktok canada black europe google voice mexico canadian new york times professor elections italy management washington dc toronto north america brazil bbc abc trade nbc walmart wall street journal washington post mail shifting peru retail ecommerce fox news jamaica bbq agriculture barriers senior director economists ottawa bay supply chains wrapping globe quebec boston globe post election halifax advisory board foreign affairs tt groupe lancet leblanc thinkers sylvain guelph food safety exports toronto star lavoie luxemburg benchmarking mark carney dalhousie university national post agri google scholar carbon tax food policy dalhousie faculties western canadians loblaws retail marketing sylvain charlebois wiley blackwell supply management sial sobeys company inc charlebois agroalimentaire retail council steve dennis food professor michael leblanc scientific council coresight research remarkable retail canadian agriculture canadian food inspection agency cfia

Taking the Loyalty LEAP: Tractor Supply's Neil Tenzer, VP Customer Loyalty, Insights, & Engagement Unpacks Customer-Centric Innovation

Play Episode Listen Later Apr 29, 2025 49:57

In Season 10, Episode 16 of the Remarkable Retail Podcast, hosts Michael LeBlanc and Steve Dennis open with a deep dive into the latest turbulence in the retail world. They tackle the U.S. administration's wobbly trade policies, slowing home sale, and rising inventory risks stemming from ongoing tariffs. They also dissect challenges facing the luxury sector, with Kering posting disappointing numbers and growing concerns around the Saks/Neiman Marcus deal amid financial instability. Meanwhile, Barnes & Noble bucks the trend, announcing 60 new stores in 2025, reinforcing that physical retail remains far from dead.The second half of the episode features a compelling live interview from Shoptalk in Las Vegas with Neil Tenzer, Vice President, Customer Loyalty, Insights and Engagement at Tractor Supply Company (TSC). Neil provides a masterclass in building a robust loyalty program with real impact. He shares his unique journey—from a Nordstrom associate to a strategy consultant to a senior executive at TSC—and how these experiences shape his approach to customer engagement.Neil walks through the evolution of Tractor Supply's Neighbors Club, which now boasts over 39 million members and accounts for 80% of company revenue. He highlights how spending time on customers' properties—understanding their lives firsthand—informs everything from reward program design to personalization strategy. Neil also discusses how TSC thinks differently about loyalty economics: rather than banking on reward breakage, they aim for full reward utilization to deepen customer engagement.Listeners get a firsthand look at TSC's approach to micro-segmentation, omnichannel loyalty, and personalization efforts that bridge online and in-store experiences. Neil offers insights into experimental tactics, the application of agentic AI for personalization, and the cultural commitment at TSC to putting the customer first—literally in every loyalty and personalization decision. The episode closes with Neil's advice to fellow retailers. About NeilNeil Tenzer is Vice President of Customer Loyalty, Insights & Engagement at Tractor Supply Co. where he is privileged to lead the Neighbor's Club - one of the largest and fastest growing loyalty programs in retail! With 38+ M members and $12+ B in sales, the program leverages robust analytics and data science to connect each customer with the most compelling marketing and uniquely relevant offers. Neil has 20 years of experience employing data and analytics to lead multinational organizations through growth and turnaround strategy across the healthcare, consumer, and retail spaces. Neil holds a Bachelor's Degree in Business Economics from Indiana University and an MBA from the University of Oxford. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

SophieGrace Founder Emma May on Tariffs, Tailoring, and Building a Community-First Brand

Play Episode Listen Later Apr 25, 2025 29:50

In this compelling episode of The Voice of Retail, I sit down again and catch up with Emma May, Founder of SophieGrace, a Calgary-based fashion brand transforming professional womenswear with modular, machine-washable designs. With a diverse background spanning law, politics, and real estate, Emma shares the origin story of SophieGrace, born from her frustration with the lack of cohesive, high-quality wardrobe options for professional women.Emma discusses how her brand serves an underserved segment—professional women who want elegant, coordinated, and comfortable clothing without the hassle of traditional shopping. She highlights how SophieGrace's clean design ethos and product quality have created an extremely loyal customer base across North America, including legal professionals, political leaders, and C-suite executives.We dive into the business model, including the online-first strategy supported by two physical showrooms in Calgary and Vancouver and Emma's growing interest in experiential retail through pop-ups and client-hosted events. She details how organic, word-of-mouth growth—amplified by strategic community events like wine-and-shop nights hosted by senior partners and wealth managers—has been central to building the brand's reputation.Emma also opens up about the operational and strategic challenges of manufacturing. Originally sourcing from China for scalability, SophieGrace explored Canadian production, only to be forced to return offshore after losing a key domestic supplier. Despite these hurdles, product quality and innovation remain front and center—stretch silk blouses and capsule drops ensure her customers return again and again.The conversation turns to current trade policy headwinds. With 30% of sales once coming from the U.S., Emma unpacks how the elimination of de minimis exemptions and looming tariffs—potentially exceeding 100%—have derailed her expansion plans. The result: a pivot back to Canadian growth and exploring new frontiers, including potential wholesale opportunities and a European launch.Emma's journey is a masterclass in entrepreneurial grit, customer-driven design, and navigating global trade complexity with agility. Whether you're a fashion entrepreneur, policy wonk, or retail strategist, this episode delivers a wealth of insights into building a brand with purpose and scalability in 2025's challenging retail environment. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Canada's Missing Agri-Food Election Agenda, RoundUp for Roundup and Jake Karls, Co-Founder & Chief Rainmaker, Mid-Day Squares

Play Episode Listen Later Apr 24, 2025 54:02

In Season 5, Episode 33 of The Food Professor Podcast, hosts Michael LeBlanc and Dr. Sylvain Charlebois deliver a dynamic episode split between urgent food policy news and an in-depth interview with Jake Karls, Co-Founder and Chief Rainmaker of the powerhouse better-for-you brand Mid-Day Squares.Kicking off with the news segment, Sylvain and Michael break down Canada's approaching election and the glaring lack of meaningful agricultural policy across party platforms. While the NDP pushes for price freezes and a windfall tax on grocers, the Liberals and Conservatives offer little in the way of innovation or supply chain resilience. The hosts also tackle the impact of Ottawa's retaliatory tariffs, which drive food inflation and force Canadian grocers to de-Americanize sourcing. This effort comes with significant costs to consumers. They also discuss the potential discontinuation of the glyphosate-based herbicide Roundup and the increasing scrutiny of petroleum-based food dyes like Red #40, calling science and public perception into question.The second half features an electrifying interview with Jake Karls, who updates listeners on Mid-Day Squares' journey since his last appearance. From humble condo kitchens beginning to producing over 130,000 chocolate bars daily, Jake shares how building an in-house manufacturing facility—rather than relying on co-packers—enabled product consistency, brand authenticity, and rapid scaling. He dives into the challenges of being a media-first company, the evolution of its storytelling strategy, and its pivot into new product categories beyond chocolate.Jake opens up about battling cocoa price surges, securing supply chains, and staying BRC-certified. He also previews Mid-Day Squares' upcoming expansion to triple output capacity, pushing the brand toward $225 million in potential revenue. The conversation closes on a powerful note about the importance of storytelling in entrepreneurship and building brand trust at scale.Whether you're a CPG entrepreneur, policy wonk, or retail trend-watcher, this episode offers an unfiltered look at macro-level food system dynamics and the bold entrepreneurial journey reshaping the snack aisle across North America. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america university tiktok canada black google voice canadian new york times professor co founders elections management innovation washington dc toronto missing north america chief bbc abc nbc walmart wall street journal washington post mail kicking retail ecommerce fox news bbq conservatives agriculture senior director economists ottawa bay supply chains globe tariffs boston globe liberals halifax advisory board foreign affairs cpg roundup lancet leblanc thinkers sylvain guelph food safety squares toronto star glyphosate luxemburg benchmarking rainmaker ndp dalhousie university national post agri google scholar carbon tax brand storytelling brc dalhousie faculties agrifood retail marketing sylvain charlebois wiley blackwell company inc charlebois retail council jake karls steve dennis cpg brands ag policy americanize food professor michael leblanc scientific council coresight research remarkable retail canadian food inspection agency cfia

Retail Media Unleashed Part 1: Andrew Lipsman, Founder & Chief Analyst Media, Ads + Commerce, Breaks Down the Third Wave of Digital Advertising

marketing voice audience advertising ecommerce analytics crm big data content marketing email marketing marketing tools marketing automation martech adtech marketing technology mobile marketing retail marketing marketing tech speechify

Play Episode Listen Later Apr 22, 2025 43:16

In the latest episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis deliver a powerhouse episode split between urgent retail news and a highly anticipated interview with returning guest Andrew Lipsman, Founder & Chief Analyst Media, Ads + Commerce, one of the world's foremost authorities on retail media networks.The episode opens with a comprehensive review of the week's most pressing economic developments. The retail industry faces mounting challenges as tariffs continue to disrupt supply chains and pricing strategies. Cross-border tourism is in sharp decline—down 37% from Canada alone—impacting major cities like New York, Miami, and San Francisco. Chair of the Federal Reserve Jay Powell warned that proposed tariffs could trigger slower growth and higher inflation, further rattling markets.The retail response? Stockpiling. Sales of big-ticket items like furniture and autos are surging as consumers rush to beat looming price hikes. Shein and Temu are already raising prices and cutting back on U.S. advertising, signalling early effects of lost de minimis exemptions. Meanwhile, luxury brands such as Hermès are increasing prices. The news also covers Ulta's paused Target expansion, sluggish leasing activity in retail real estate, and IKEA's increasing bet on small-format stores.Shifting gears, the second half of the episode features the first part of an in-depth conversation with Andrew Lipsman, who offers a masterclass on the growth and complexity of retail media networks. Andrew traces the emergence of retail media as the “third wave” of digital advertising—following search (Google) and social (Meta)—and explains how closed-loop measurement and first-party data are transforming the economics of media buying.He explores how retail media isn't just stealing share from traditional platforms but unlocking new advertiser segments, particularly among third-party sellers and challenger brands. Andrew also tackles common criticisms, including the effectiveness of point-of-purchase ads and the often-misunderstood ROAS metric.With retailers like Amazon and Walmart now generating billions in high-margin revenue through media, Andrew argues that retail media is not just an ancillary channel — it's fast becoming a core growth engine.This episode is a must-listen for retailers, marketers, and media professionals seeking clarity on the headwinds of today's economy and the structural shifts reshaping the future of retail. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Speechify: Turn Any Text Into a Voice That Speaks to Your Audience

MarTech Interviews

Play Episode Listen Later Apr 19, 2025

We live in a world oversaturated with content, standing out doesn't always mean saying more—it means saying it better. Whether you’re a content creator, educator, business communicator, or accessibility advocate, converting text into dynamic, human-like speech can amplify your impact across various platforms and audiences. Listen to this article: This audio was generated using Speechify …

(ENCORE) Radical Innovation, Leadership and Winning Every Race with Craig Baxter, Group President of Techtronic Industries Canada Inc. (Milwaukee, Ryobi, and Hoover)

Play Episode Listen Later Apr 18, 2025 37:13

On this encore episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President of Techtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retail go-to-market strategy, leadership for growth, and the epic come-from-behind marketplace win for his Milwaukee brand of power tools as the sixth horse in a five-horse race. About CraigSixteen years ago, I was given the opportunity to become the president of TTi Canada; a world class leader in design, manufacturing, and marketing of power tools and accessories, outdoor product equipment and floor care for consumers, professional and industrial users in the home improvement, repair, and construction industries.Since then, I have had the privilege of working alongside a team of outstanding performers who share the same belief in setting audacious goals and holding ourselves accountable to deliver those goals while continuing to cultivate a best in class working environment.Along with our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people, we strive to continuously build upon a corporate culture where our employees can realize more and more of their abundant potential. What inspires me, is seeing people striving to do great work and growing into the best version of themselves. By continuously improving our culture through all of our success we have further leveraged our biggest differentiator as a company, and that is something I am very proud of.“Show class, have pride, and display character. And if you do, winning takes care of itself” – Bear Bryant Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Canada's Food Inflation Spikes, Investors & Innovators with Elysabeth Alfano, CEO of VegTech™ Invest

Play Episode Listen Later Apr 17, 2025 51:19

The episode kicks off with breaking economic news: while Canada's overall inflation slowed to 2.3% in March, food inflation surged to a staggering 3.2%—a monthly jump not seen since 1983. Sylvain attributes the spike to Ottawa's counter-tariffs, rising ingredient costs, and shifting sourcing strategies as Canadian grocers de-Americanize their supply chains. This backdrop leads into a discussion on recent Caddle research indicating that 61% of Canadians are willing to pay more for local products—an unprecedented level of national loyalty that presents both opportunity and urgency for domestic producers.Listeners also get a sneak peek at the upcoming release of the Canadian Food Sentiment Index, sponsored by MNP, which shows growing trust in Canada's food industry. Michael and Sylvain then pivot to the controversial topic of GLP-1 drugs like Ozempic, raising critical questions about childhood obesity, pharmaceutical influence, and the implications for food industry giants like Nestlé and Mondelez.The second half of the episode features Elysabeth Alfano, CEO of VegTech Invest and host of two sustainability-focused podcasts. Elysabeth unpacks how her ETF invests in publicly traded companies that are accelerating food systems transformation—emphasizing impact, liquidity, and innovation over startup hype. She shares candid takes on the realities of lab-grown meat, the risks of insect protein, and why countries like Singapore and Israel are leading the charge in food security and innovation.Elysabeth also weighs in on the role of policy, pointing to rising geopolitical instability and trade tensions—especially in the U.S.—as a catalyst for investment in food innovation. From precision fermentation to biosecurity risks, she outlines why now is the time for bold moves in food tech and ESG investing.With both news and expert insights, this episode offers a comprehensive look at the forces reshaping what we grow, invest in, and consume.About Elysabeth Elysabeth Alfano is the CEO of VegTech™ Invest , the Advisor to a publicly traded Food Innovation ETF. Run by sector experts, VegTech™ Invest drives capital to those companies innovating for a resilient, sustainable and less damaging food supply system through its educational tools and financial product. It, thus, positively impacts Climate Change and biodiversity loss.Elysabeth is an expert in investing in food systems transformation and speaks internationally on the intersection of investing, sustainability, and our global food supply system. She has spoken at the U.N. Global Leaders Compact Summit, the United Nations Climate Change Summit, SXSW, COP27 and COP28, Yale University and Northwestern University, several Bloomberg Intelligence events and has done a myriad of TV interviews including Bloomberg TV and Ameritrade TV. Elysabeth began her career with Kellogg Company working on Special K and Frosted Mini-Wheats before acting as Chief Investment Officer for a small family office. A graduate of Northwestern University and the Thunderbird School of Global Management, Elysabeth consults and advises C-Suite Executives on the sustainable food industry landscape, direction and whitespaces. Lastly, Elysabeth hosts the Plantbased Business Hour , a podcast which features the CEOs and business leaders in the industry. The Plantbased Business Hour is considered “The Gold Standard” for those who want to understand, participate in, and capitalize on the growing Plant-based Innovation sector. She is the voice of sustainability in the invment community hosting the Upside & Impact: Investing for Change on Advisorpedia.Elysabeth contributes to ESG Clarity, WGN Radio, Vegconomist Magazine, CAIA, ETFCentral.com Advisorpedia and FinTechTV on a regular basis. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america tv ceo university tiktok canada black google israel voice change canadian new york times professor management innovation washington dc toronto north america bbc abc nbc run walmart ceos climate change wall street journal investors washington post mail singapore plant inflation retail ecommerce fox news bbq agriculture senior director economists ottawa bay advisor globe esg yale university sxsw innovators northwestern university ozempic boston globe etf halifax advisory board foreign affairs glp chief investment officer lancet leblanc gold standard thinkers nestl sylvain spikes guelph food safety toronto star luxemburg benchmarking dalhousie university national post agri google scholar bloomberg tv special k caia mondelez global management c suite executives wgn radio thunderbird school dalhousie faculties bloomberg intelligence retail marketing kellogg company sylvain charlebois wiley blackwell mnp company inc charlebois retail council steve dennis elysabeth alfano americanize elysabeth frosted mini wheats food professor michael leblanc scientific council remarkable retail coresight research vegtech invest canadian food inspection agency cfia plantbased business hour

Five Years On: Steve Dennis Dissects the Hits, Misses, and Surprises of Remarkable Retail

The Agile World with Greg Kihlstrom

Play Episode Listen Later Apr 15, 2025 51:53

In Season 10, Episode 14 of the Remarkable Retail podcast, co-hosts Steve Dennis and Michael LeBlanc deliver a jam-packed episode that blends sharp commentary on today's global retail turbulence with a thoughtful five-year retrospective on Steve's landmark retail strategy book, Remarkable Retail.The first half of the episode centers on the mounting global trade tensions, specifically the deepening tariff war between the U.S. and China. Steve breaks down the financial ripple effects of Trump's temporary tariff pause, from bond market volatility to persistent inflationary pressure. Despite a temporary reprieve, tariffs remain four times higher than pre-war levels, impacting major retail players like Nike, RH, and Lululemon. Smaller retailers are particularly vulnerable, lacking the scale and capital to weather uncertainty.The hosts also tackle other pressing news stories: consumer confidence plummeting, the fallout from the looming de minimis policy change affecting Chinese factory-direct models like Temu and Shein, and the ripple effect this may have on Canadian exporters to the U.S. They highlight luxury retail turbulence as Prada acquires Versace and Saks Global—parent company of Saks Fifth Avenue and Neiman Marcus—faces vendor shipment cutoffs and empty shelves as seen in a Las Vegas store visti. A brief silver lining emerges in Dallas, where a threatened Neiman Marcus flagship gets a temporary lifeline.The second half of the episode is a deep dive into Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, five years after its original release and four years since the COVID-updated second edition. Steve reflects on what inspired him to write the book—observing the collapse of retail's middle and the rise of bifurcation—and how the Eight Essentials framework continues to shape thinking in the industry. He shares which essentials remain relevant, which are now mere table stakes, and why “radical” as a term can be misinterpreted.Steve and Michael explore whether new tech, especially AI, can level the playing field—or merely amplify the advantages of already powerful retailers. Steve hints that if there were ever to be a third edition, it would put more emphasis on human-centered retail and leadership adaptability. The episode closes with reflections on the podcast's role as an evolving extension of the book, helping retail leaders stay agile and ahead in a rapidly shifting marketplace.Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

#663: AI in retail marketing with Uldis Baumerts, Bryj

Play Episode Listen Later Apr 14, 2025 27:23

As AI reshapes the retail advertising landscape, are you leveraging it as a competitive advantage, or are you at risk of being left behind in a data-driven world? Today, we're joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in transforming the way businesses approach advertising and customer engagement, making him the perfect guest to discuss the transformational role of AI in retail advertising and the future of marketing technology. We're going to be talking about Bryj's recent report, The 2025 Ultimate Guide to AI in Advertising and Retail Marketing, and more Uldis Baumerts, COO at Bryj Technologies, Inc. With over 15 years of experience leading AI-powered product development, large-scale e-commerce platforms, and global IT operations, I specialize in turning strategic vision into innovative, scalable solutions. My leadership is defined by a data-driven approach, technical proficiency, and a track record of delivering measurable business results in fast-paced, high-growth environments. AI & Technology Leadership As COO of Bryj Technologies, I lead cross-functional teams in driving the company's AI-powered mobile engagement platform. I spearheaded the launch of ChatROI, a solution that delivers 15-30% performance uplift for customers and reduces campaign creation time by up to 10-15x. By integrating large language models (LLMs) and Databricks-powered analytics, I ensure our solutions remain at the forefront of innovation, driving both product differentiation and customer success. Key Achievements: Over 15 years of experience in tech leadership, product innovation, and IT operations. Led the growth of a tech organization from 25 to 500+ professionals, with 300% revenue growth over 4 years. Delivered 350+ enterprise e-commerce projects across 23 countries. Launched an AI-powered solution that drove 15-30% performance improvements and 10-15x faster campaign creation for clients. Improved operational efficiency by 20% through agile transformations and scalable delivery frameworks. I am passionate about using AI and emerging technologies to drive innovation, unlock new growth opportunities, and create lasting business impact. If your organization seeks a leader with a proven ability to scale operations, execute complex projects, and deliver cutting-edge solutions, I'm ready to lead the charge. RESOURCES Bryj: https://www.bryj.ai Bryj: AI in Retail Marketing Guide: https://www.bryj.ai/unlock-the-potential-of-ai-in-retail-marketing-with-a-step-by-step-guide/ Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

ai cleveland coo register advertising latinas led chief operating officer launched improved delivered ultimate guide missing link databricks retail marketing teksystems uldis

The world's smartest AI-merchandising engine with Anabel Maldonado, Canadian Founder & CEO of PSYKHE AI

Play Episode Listen Later Apr 11, 2025 28:32

In this enlightening episode of The Voice of Retail, host Michael LeBlanc interviews Anabel Maldonado, Founder and CEO of PSYKHE AI, a company at the forefront of using psychographic intelligence and generative AI to transform the future of e-commerce merchandising. With a rich background that spans neuropsychology and luxury fashion—having worked with the founding team of Net-a-Porter—Anabel brings a unique perspective to the conversation about personalization, retail AI, and customer behavior.Anabel describes how PSYKHE AI solves a persistent problem in digital retail: ineffective, one-size-fits-all recommendation engines. Traditional AI personalization relies heavily on transactional history and assumes repetitive buying behavior. PSYKHE AI instead integrates the Big Five personality traits—openness, conscientiousness, extraversion, agreeableness, and neuroticism—to determine what products emotionally resonate with users. The result is a real-time, per-user merchandising engine that reorders product pages based on deep learning and aesthetic psychology.Anabel explains that these psychographic insights allow PSYKHE AI to move beyond surface-level recommendations. Rather than bombarding consumers with lookalike products or static best-sellers, the platform dynamically surfaces items that feel uniquely “them”—even across unrelated categories like fashion, fragrance, and home décor. The system learns from user behavior and product interaction without relying on surveys or manual input, enabling meaningful personalization that adapts over time.The platform is particularly suited for large-scale, multi-brand retailers where product discovery is a challenge. PSYKHE AI delivers significant improvements in metrics such as conversion rate, time to transaction, and revenue per visitor, reporting uplifts between 17% and 35% through continuous A/B testing.Retailers with at least 50,000 monthly unique visitors and a product catalog with depth (four or more pages in key categories) are the ideal partners. As AI adoption accelerates, Anabel urges retailers to close the cultural gap between tech teams and merchants by embracing tools that reflect the emotional complexity of consumer decision-making.For those looking to stay ahead of the curve in retail innovation, this episode offers a compelling look at how emotional intelligence and AI can come together to redefine product discovery in e-commerce. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

North American Trade Lawyer Mark Warner on Tariffs, Trade & Trump: A Global Food Fight Begins

Play Episode Listen Later Apr 10, 2025 59:22

In this power-packed episode of The Food Professor Podcast, hosts Michael LeBlanc and Dr. Sylvain Charlebois bring listeners up to speed on one of the most complex and fast-moving stories in the global food and agriculture sector: the unfolding international tariff war. Appropriately titled “The Global Tariff War Edition,” this episode features a timely and incisive interview with Mark Warner, Managing Director at MAAW Law and one of North America's leading experts on trade, investment, and competition law.The conversation kicks off with Michael and Sylvain diving into the latest developments in U.S.–China trade tensions, which have seen tariffs skyrocket to 125% on inbound U.S. goods into China. They explore the ripple effects on key commodities like soybeans and canola, discuss the surprising resilience of commodity markets, and examine why Canada isn't positioned to step in as a major alternative supplier.The hosts also explore cultural signals from the food world, including the increasing trend of Americans packing lunches and the declining use of doggy bags in restaurants—signs Sylvain suggests may point to growing economic insecurity and workplace anxiety.In the second half of the show, Michael and Sylvain sit down with Mark Warner, who brings deep legal and historical context to the tariff debate. Warner unpacks how the Trump administration is using the rarely-invoked International Emergency Economic Powers Act (IEEPA) to sidestep traditional trade channels. He outlines the risks and potential rewards for Canadian agri-food exporters navigating this new landscape, and why subtle diplomacy—not headline-grabbing bravado—may serve Canada better in the long run. From trade agreements and geopolitical strategy to supply management and softwood lumber, Warner's nuanced take is essential listening for anyone working in, or watching, the agri-food space.And there's also a moment of celebration: Dr. Sylvain Charlebois shares his recent honour—receiving the prestigious Charles III Coronation Medal from the Lieutenant Governor of Quebec. In a heartfelt reflection, he dedicates the medal to his wife, Janelle, recognizing her essential support in his research and public policy work. It's a well-deserved acknowledgment of Sylvain's national impact on food policy and scholarship.With sharp insight, humour, and a dash of royal recognition, this episode offers listeners a blend of timely news and expert analysis that defines The Food Professor Podcast.Tune into Bite Sized!Corus Entertainment is excited to add a brand-new topical program to its Talk Radio lineup on April 12called Bite Sized, which explores the business of food in the country. 640 Toronto Saturdays at 2 p.m. ET980 CFPL Sundays at 9 a.m. ET680 CJOB Sundays at 2 p.m. CST770 QR Calgary Sundays at 3 p.m. MST880 CHED Sundays at 3 p.m. MST730 CKNW Sundays at 1 p.m. PSTAbout MarkMark is an Ontario and New York attorney who has practiced trade, investment and competition law in Toronto, New York, Washington, D.C and Brussels and as counsel to the OECD in Paris. He advises natural resource clients through Pilot Law LLP and fintech and financial Services clients through Atlantis International. Mark has also recently been appointed as a Fellow of the US Canada Institute in Washington, D.C.Mark is a former Legal Director of the Ontario Ministries of Economic Development & Trade, Research & Innovation and Consumer Services. He led Ontario's legal team for trade negotiations (including the Canada-EU Trade Agreement and the Canada-U.S. Agreement on Government Procurement), trade disputes (including the Green Energy Act and softwood lumber) and various NAFTA Chapter 11 investor-state disputes and for the insolvency / restructuring of General Motors and Chrysler.Mark was also co-author of the Second Edition of a leading Canadian trade law treatise (with the Hon. William C. Graham and Professors Jean-Gabriel Castel and Armand de Mestral). He has been listed in the Euromoney / International Financial Law Review Guide to the World's Leading Competition lawyers and in 2015 was elected a Fellow of the American Bar Foundation.Mark earned a BA (Joint Honours) from McGill, an MA in Economics from the University of Toronto, a JD from Osgoode Hall Law School and an LLM from Georgetown University Law Centre. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america new york university tiktok canada black world donald trump google china washington voice americans canadian new york times professor management washington dc toronto north america bbc abc trade nbc economics walmart services managing directors wall street journal lawyers washington post mail ontario fellow retail ecommerce fox news bbq north american agriculture senior director economists ottawa bay jd globe quebec tariffs warner agreement brussels boston globe general motors halifax advisory board talk radio foreign affairs oecd llm lancet mcgill leblanc thinkers sylvain armand guelph food safety wto toronto star lieutenant governor food fights luxemburg trump tariffs benchmarking second edition dalhousie university national post agri google scholar bite sized legal director global food trade agreements mark warner canada u dalhousie faculties retail marketing china trade war consumer services sylvain charlebois wiley blackwell osgoode hall law school company inc commodity markets charlebois retail council steve dennis research innovation food recalls government procurement corus entertainment american bar foundation food professor mestral michael leblanc scientific council remarkable retail coresight research canadian agriculture canadian food inspection agency cfia

Retail Renaissance: A Conversation with Barrie Scardina, President, Americas Retail Services at Cushman & Wakefield

america women tiktok head canada black president children google business conversations voice woman canadian toronto influence north america forbes target walmart speed member retail stock ecommerce renaissance bbq americas disruption bay northeast board members halifax wharton school commercial real estate alliances wakefield leblanc thinkers podcast interviews calvin klein shop talk dalhousie university cushman vacancies department stores international council tory burch regional president executive managing director retail marketing retail trends sylvain charlebois cushman wakefield company inc retail real estate polo ralph lauren retail council steve dennis liz claiborne community revitalization safe horizon food professor omnichannel strategy michael leblanc retail services coresight research remarkable retail scardina

Play Episode Listen Later Apr 8, 2025 44:32

The episode, recorded live at Shoptalk in the Berns Communications Group media room, opens with Steve Dennis and Michael LeBlanc surveying a broad sweep of headline-grabbing developments in the retail world. They highlight continued uncertainty around recently imposed tariffs and resulting economic ripples, as major international trade disputes stoke inflationary concerns. Stock market volatility factors heavily into the conversation, with the co-hosts noting how certain retail sectors—particularly home furnishings and high-end goods—may feel the pinch as shoppers tighten budgets. Target's declining foot traffic draws focus as the hosts weigh whether brand controversies or stiff competition might be to blame. Next meet Barrie Scardina, President, Americas Retail Services at Cushman & Wakefield, who brings a fresh perspective born of decades in the retail industry. Her vantage point on commercial real estate challenges the traditional narrative of a “retail apocalypse.” She explains how, despite headlines about store closings, overall U.S. vacancy rates are incredibly low—largely because new construction has slowed and new types of tenants (from wellness providers to entertainment concepts) are snapping up available space. Barrie describes a rising tide of “experiential” retail, with everything from boutique fitness and medtail services to immersive brand pop-ups fueling a renewed sense of purpose in physical locations. She underscores how mixed-use developments and adaptive reuse—especially of outdated mall anchor spots—are revitalizing communities and increasing foot traffic. By blending residential, office, dining, and retail, these centers offer a lifestyle-oriented experience that resonates with modern shoppers. Ultimately, Barrie's insights challenge conventional wisdom, suggesting that success in retail real estate hinges on tapping into evolving consumer demands, fostering a community connection, and creating spaces that balance function with memorable experience. AboutBarrie Scardina joined global real estate solutions firm Cushman & Wakefield as Executive Managing Director and Head of Retail Services, Americas, in November of 2019, leading brokerage teams to deliver optimal solutions to retailers and brands. In 2022, Barrie was elevated to the role of Regional President, Northeast, leading brokerage and services across all service lines. In 2023, she took on the challenge of President of Americas Retail Services, Agency Leasing and Alliances, partnering across office, industrial and retail to provide nuanced client solutions. Barrie is consistently focused on delivering value to clients by serving as a trusted advisor and incorporating data, analytics, and business valuation as part of her strategies. This unique approach to client relationships ensures that the firm delivers against client goals, optimizing outcomes and mitigating risk. Barrie is results-oriented and remains focused on transforming the real estate landscape by strategically driving revenue, identifying operational efficiencies, and growing profitability. Prior to her appointment at Cushman & Wakefield, Barrie spent three decades leading vital retail initiatives across a variety of world-class organizations, including Polo Ralph Lauren, Liz Claiborne, The Children's Place and Tory Burch. She brings more than 15 years of executive experience to her current role with the firm, including expertise in creating long-range strategies, business forecasting, omni-channel inventory management, and system implementation and integration. Most recently, Barrie was with Calvin Klein, where she led the company's North American Retail Division as President, setting strategic direction for merchandising, consumer experience and operational improvements. Throughout her career, Barrie has focused on mentoring and developing talent and creating cultures that foster collaboration and equality. She is the executive sponsor for Cushman & Wakefield's Women's Integrated Network and serves on two diversity committees focused on improving the employee experience.AffiliationsGraduate of the Wharton School of Business' Philips Van Heusen Global Leadership Program (2017)Board Member of Safe Horizon (2017-2019)Member of Women's Retail Leadership Circle (WRLC)Member of the International Council for Shopping Centers (ICSC)Member of CHIEF Private Women's NetworkExecutive Sponsor of Cushman & Wakefield's Women's Integrated Network National ChapterMember of CREW NY; Participant at National levelRecognized by Globe St. as a Woman of Influence (2020) About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Hudson's Bay's Untimely Demise, Retail Turnarounds & Consumer Trends: A Conversation with Phil Wahba, Senior Writer at Fortune

Play Episode Listen Later Apr 4, 2025 32:53

In the latest episode of The Voice of Retail, host Michael LeBlanc sits down with Phil Wahba, Senior Writer at Fortune, to explore the ever-evolving landscape of retail leadership, consumer behavior, and strategic transformations. Wahba reflects on more than a decade covering retail bankruptcies, leadership shifts, and innovation, highlighting that while consumer desires have remained relatively stable—good value, seamless experiences, and quality products—retailers often struggle to meet these expectations consistently.Wahba shares insights into how some of the biggest names in retail excel by focusing on core strengths. He points to Costco and Walmart as prime examples of companies that continue to thrive by relentlessly pursuing operational efficiency, value pricing, and consistent store execution. In contrast, many department stores have downsized or disappeared because, as Wahba puts it, they “chased the wrong rabbits”—pursuing short-term gains over long-term brand definition. Dillard's stands out by maintaining steady store counts and focusing on a solid merchandising strategy, proving that success hinges on knowing your customer and offering them a clear reason to shop.The conversation then shifts to Hudson's Bay and its recent struggles, which Wahba attributes to a lack of focus on fundamental retail principles and a greater emphasis on real estate extraction. He also touches on the broader implications of retail real estate vacancies, noting that large anchor-store spaces often require creative repurposing—whether converted into smaller retail footprints, medical clinics, or mixed-use developments.Looking ahead, Wahba anticipates a future where technology plays a more backstage role, with the spotlight on operational improvements such as inventory management, demand forecasting, and smoother omnichannel experiences. Shoppers do not seek flashy tech for its own sake; rather, they want frictionless pathways to purchase. The episode also explores how retailers like Foot Locker and Gap might engineer turnarounds under new leadership, taking cues from successful transformations at brands like Abercrombie & Fitch.Wahba underscores that retail “winners” will be those that evolve with shifting consumer expectations while staying true to foundational principles: consistently fair pricing, well-curated inventory, and reliable customer service. The conversation wraps up with a look at up-and-coming brands and international retailers—including Uniqlo—that could make bigger U.S. expansions in the coming years if they adapt carefully to the market's nuances.Whether you're watching for the next big turnaround or seeking to understand why some iconic names falter, this episode offers deep insights into the interplay of leadership, strategy, and consumer loyalty—critical elements shaping the future of modern retail. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Tariffs, Trade, and Terroir: Trump's Liberation Day global earthquake, guest Michelle Wasylyshen, President & CEO, Ontario Craft Wineries

Play Episode Listen Later Apr 3, 2025 49:53

This episode of The Food Professor Podcast brings together global trade drama and local wine opportunity. In the opening news segment, Michael and Sylvain react to the latest trade bombshell from Donald Trump: sweeping new tariffs aimed at dozens of countries, with Canada & Mexico left off—for now. They dig into how this could reshape the Canadian food sector, focusing on dairy and the persistent challenges of supply management. Sylvain calls out the inefficiencies of Canada's quota system and urges a national strategy, comparing our lack of vision to New Zealand's Fonterra success. The conversation also covers the real reasons behind “Buy Canadian” sentiment—whether driven by tariffs or values—and highlights the implications of avian flu outbreaks on Canadian poultry supplies.In the second half, Michael and Sylvain welcome Michelle Wasylyshen, President and CEO of Ontario Craft Wineries. With a public affairs background spanning government, industry, and advocacy, Michelle brings a sharp perspective on the role of VQA (Vintners Quality Alliance) wines in the current climate. She explains how VQA signifies wines that are 100% Ontario-grown, produced, and bottled, and why that matters for consumers and the local economy.Michelle details how the removal of U.S. wines from LCBO shelves has created a rare and significant opening for Ontario wine producers. Early data already shows a 30% jump in VQA sales, with some members seeing growth as high as 70–80%. Her team is capitalizing with cheeky, targeted campaigns like “Screw the Tariffs, Pop the Cork,” and partnering with groups like Restaurants Canada and Canadian Manufacturers & Exporters to amplify the message.She also addresses a long-standing pain point: interprovincial trade. Michelle shares the absurd reality that it's currently easier to sell Ontario wine to Sweden or Denmark than to Quebec. She expresses cautious optimism that the current tariff climate might finally create the political will to tear down these barriers.On the topic of consumption trends, Michelle acknowledges the growing “sober-curious” movement but remains confident that Ontario wines, especially given their quality and local value, remain a compelling choice. She concludes with policy priorities including sustained shelf presence at the LCBO, education on VQA labels, and increasing restaurant availability of local wines.The episode wraps with lighter banter on the possible revival of Hooters and a shoutout to Quebec-based food brand Mid-Day Squares, capping off a wide-ranging conversation rooted in both disruption and opportunity. The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

america ceo university tiktok canada black president donald trump google voice canadian new york times professor management washington dc global toronto north america new zealand bbc abc trade pop nbc sweden walmart wall street journal washington post mail ontario craft retail ecommerce fox news denmark bbq agriculture senior director economists ottawa bay earthquakes globe quebec tariffs screw boston globe halifax advisory board cork foreign affairs wineries hooters lancet leblanc thinkers sylvain guelph food safety liberation day toronto star luxemburg benchmarking dalhousie university national post agri terroir google scholar dalhousie faculties lcbo retail marketing canada mexico sylvain charlebois fonterra wiley blackwell company inc charlebois retail council steve dennis food professor michael leblanc scientific council coresight research remarkable retail canadian agriculture vqa canadian food inspection agency cfia

Agentic AI in Action: Lowe's SVP, Chandhu Nair, on Building the Next-Gen Home Improvement Experience

ai marketing digital simple innovation tools seo ecommerce digital marketing unlocked retail marketing cherian koshy digital retail

Play Episode Listen Later Apr 1, 2025 46:42

Co-hosts Michael LeBlanc and Steve Dennis return from ShopTalk brimming with insights on the rapidly shifting retail environment. They kick off by breaking down the rollercoaster of consumer confidence, spurred by persistent inflation and ongoing uncertainty. The conversation touches on potential reverberations from looming tariffs that could drive up costs and shake consumer sentiment. Headlines from major brands paint a mixed picture: Lululemon's cautious optimism contrasts with H&M's ongoing struggle to redefine its place in fast fashion, while Dollar Tree's dramatic divestment of Family Dollar underscores the perils of poorly integrated acquisitions. Meanwhile, Chewy's robust earnings provide a bright spot.Also fueling industry chatter is the arrival of French department store Printemps in Lower Manhattan, sparking excitement among those who see it as a bold venture amid broader department store decline. The conversation pivots to Canada's retail landscape, where Hudson's Bay's long-anticipated liquidation underscores the challenges legacy retailers face in a hyper-competitive era. The second half of the show features a conversation with Lowe's SVP Product and Technology, Data and AI, Chandhu Nair, who outlines the home improvement retailer's sweeping digital transformation. Aware that their category historically lagged in technology adoption, Lowe's has accelerated its efforts, focusing on delivering customer-centric solutions while modernizing decades-old infrastructure. With the newly launched MyLow application, shoppers can receive instant project advice, seamless product recommendations, and integrated how-to guidance. For professionals, speed, in-stock reliability, and tailored credit remain top priorities.Nair emphasizes that data and AI make up only 30% of the equation, with the remaining 70% tied to organizational change and process reengineering. The discussion highlights Lowe's approach to fostering innovation: start small, iterate quickly, and focus on core customer needs rather than novelty for novelty's sake. In addition, immersive experiences such as the Lowe's Style Studio for Apple Vision Pro build on years of research and strategic experimentation. By proactively partnering with leading tech companies and harnessing new capabilities like generative AI, Lowe's aims to stand out in a competitive retail market. Ultimately, Nair's insights underscore a cultural shift where failing responsibly is integral to success, and where the ability to adapt quickly defines a retailer's future. About ChandhuAs senior vice president, data, artificial intelligence and innovation, Chandhu Nair leads Lowe's AI transformation office, data and analytics, and AI products and platforms teams. He also leads Lowe's Innovation Labs, focusing on emerging technologies and technology investments, and is responsible for the technology enabling marketing, Lowe's Media Network, personalization and loyalty experiences. He joined Lowe's in 2020.Chandhu has more than 20 years of experience in technology transformations. In a prior role at Lowe's, he was vice president, technology, omnichannel marketing and digital customer engagement, and spearheaded best-in-class technology product launches including Lowe's Pro loyalty program and media network. Before joining the company, he served as CEO and co-founder of Cognitive Retail Inc., a computer vision AI technology company providing U.S.-based retailers with advanced data analytics. He was also a managing partner and co-founder at Merkatus Partners, a strategy consulting firm focused on emerging technology investment services. Before that, he held global e-commerce and technology leadership roles at Staples Inc and Infosys. Chandhu earned a master's degree in general management and operations from Harvard University and a bachelor's degree in engineering – information technology from Bharathiar University, India. He serves on the Board of Industry Leaders at the Consumer Technology Association, as well as the advisory board for United Planet, a non-profit organization connecting volunteers in the areas of education, health and environmental sustainability with opportunities in more than 30 countries. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Episode #75 - AI Unlocked: Simple Innovations for Digital Retail Marketing - Cherian Koshy

Digital Velocity

Play Episode Listen Later Mar 28, 2025 37:22

Strategic Resets for Thriving in Turbulent Times with Dr. Rebecca Homkes (Encore)

Play Episode Listen Later Mar 28, 2025 29:00

In this special encore episode of The Voice of Retail, host Michael LeBlanc welcomes Dr. Rebecca Homkes, a globally recognized high-growth strategy expert and author of the acclaimed book Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times. Dr. Homkes, who holds faculty positions at the London Business School and Duke University, shares invaluable insights into how leaders can build resilient and adaptive growth strategies in today's rapidly changing business landscape.As retailers continue to navigate turbulent times marked by rapid technological shifts, economic uncertainty, and global disruptions, this episode provides the strategic guidance needed to stay ahead. Dr. Homkes explains why traditional planning methods fall short in volatile environments and advocates for a mindset shift from planning to preparing—focusing on setting directions rather than rigid destinations. She emphasizes the need for businesses to build frameworks that prioritize learning, customer feedback, and agile decision-making.The conversation includes compelling real-world examples of companies that successfully adapted under pressure, like IKEA's innovative warehouse strategy born out of necessity and a Scandinavian amusement park that achieved record growth despite pandemic restrictions. Dr. Homkes' framework for thriving under uncertainty centers on embracing preparation, implementing a forced reset when linear growth stagnates, and maintaining "aligned speed" to balance swift decision-making with strategic coherence.As geopolitical tensions, technological disruptions like AI, and global economic pressures continue to shape the retail landscape, Dr. Homkes outlines how to identify must-win battles and prioritize actions that drive sustainable growth. She also discusses how leadership dynamics and organizational structures must evolve to support this adaptive mindset.This episode is essential listening for retail leaders looking to transform volatility into opportunity and position their businesses for long-term success. Tune in now on your favorite podcast platform and gain the insights you need to thrive in these unpredictable times. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

10 Years of Liberal Ag Policy, Body Cams & guest Chef Tuệ Nguyễn

Play Episode Listen Later Mar 27, 2025 53:34

In the latest episode of The Food Professor Podcast, we dive into a wide range of topics, from international trade tensions to the evolving role of social media in the culinary world. We kick off the episode with the announcement that Canada will be the country of honour at the SIAL Food Innovation Show, reflecting on the importance of celebrating Canadian food and innovation during shifting global dynamics.We then turn our attention to the pork industry in Canada, discussing recent geopolitical issues that have led to uncertainty, including tensions with China and auto tariffs from the United States. Sylvain shares insights from his recent talk at the Ontario Pork Convention, where industry stakeholders expressed concerns over market volatility and the potential impact of reduced Chinese pork imports. He discusses how pork producers hope to leverage domestic barbecue season to boost sales, given the rising costs of beef and poultry.Michael and Sylvain also reflect on the political landscape in Canada as an election approaches, discussing how the changing dynamics between the Liberals and Conservatives could impact the agriculture and food sectors. They touch on recent poll swings and analyze the political strategies shaping the campaigns, particularly how geopolitical leadership and dealing with major global players like Trump and China have become central issues.The conversation shifts to business strategy as they discuss Unilever's management challenges with the Ben & Jerry brand, examining how corporate culture clashes between activism and profitability affect the company's public image. The hosts debate whether it was ever a good idea for Unilever to acquire such a distinctively activist brand and speculate on how the unfolding lawsuits might play out.We also discuss the Loblaw body cam pilot project, aimed at enhancing security amid rising organized retail crime. Michael explains the strategic reasons behind implementing body cams, emphasizing the dual purpose of evidence collection and deterrence. Sylvain shares his perspective on the ethical considerations and how other retailers might respond if the initiative proves successful.Finally, the episode's highlight features a captivating interview with Chef Tuệ Nguyễn, celebrated chef, cultural storyteller, and viral content creator. Tuệ, the visionary behind ĐiĐi in Los Angeles and the cookbook Ði Ăn, shares her journey from Vietnam to LA, building her culinary brand and amassing over 1.3 million followers. She discusses authenticity and creativity at the heart of her success and how social media has played a crucial role in driving her restaurant's popularity.This episode delivers a balanced blend of current food industry insights, retail crime analysis, and an inspiring chef's story, making it a must-listen for food enthusiasts and industry professionals.RC Showhttps://www.rcshow.com/https://www.indigo.ca/en-ca/di-an-the-salty-sour-sweet-and-spicy-flavors-of-vietnamese-cooking-with-twaydabae-a-cookbook/9781668003800.html The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

united states america university tiktok canada black donald trump google china los angeles body voice canadian new york times professor chinese management washington dc toronto north america chefs bbc abc nbc vietnam walmart wall street journal washington post mail retail ecommerce fox news bbq conservatives agriculture senior director economists ottawa bay globe liberal social media marketing boston globe liberals unilever halifax advisory board foreign affairs social media strategies lancet leblanc thinkers sylvain guelph food safety toronto star luxemburg benchmarking cams dalhousie university national post agri google scholar nguy ben jerry cooking shows us tariffs dalhousie faculties retail marketing loblaw sylvain charlebois culinary journey wiley blackwell company inc charlebois retail crime restaurant marketing retail council content creation tips steve dennis ag policy food professor michael leblanc scientific council vietnamese cuisine coresight research remarkable retail cooking videos canadian food inspection agency cfia

Why Amazon Can't Crack Grocery and the Rise of Social Commerce with Jason Goldberg, Chief Commerce Strategy Officer at Publicis (Part 2)

Play Episode Listen Later Mar 25, 2025 42:54

In the latest episode of Remarkable Retail, hosts Michael LeBlanc and Steve Dennis kick off with a roundup of the week's most impactful retail news. They dive into the potential liquidation of Hudson's Bay Company, examining the challenges the iconic retailer faces amid financial turbulence. With speculation swirling around the sale of HBC's heritage Stripes brand and the struggle to find buyers for prime real estate, the hosts analyze the ripple effects on Canadian retail.They also discuss Forever 21's second bankruptcy filing and probable liquidation, attributing the fast-fashion giant's downfall to a combination of fierce competition from digital disruptors like Shein and Temu, as well as a reliance on traditional mall-based retailing. Another key story involves Wayfair's decision to expand its physical retail presence despite years of online focus. Opening its second large-format store in Atlanta, Wayfair seems to be testing the waters of omnichannel retail, blending digital convenience with tangible customer experiences. The episode also touches on earnings updates from Nike, Williams-Sonoma, and Five Below.After covering the latest retail news, the hosts continue their engaging conversation with Jason “Retail Geek” Goldberg, Chief Commerce Strategy Officer at Publicis. Goldberg dives into Amazon's ongoing challenges in breaking into the grocery market despite the tech giant's e-commerce dominance. Amazon Fresh stores, while improved, still lack a clear competitive differentiator against industry leaders like Walmart. Goldberg notes that despite Amazon's long-term strategy and willingness to experiment, their grocery ventures remain more experimental than groundbreaking.Goldberg also explores the evolution of social commerce, with a particular focus on TikTok Shops. Unlike past social selling failures on platforms like Facebook, TikTok Shops have managed to build momentum, but only for specific product categories. Goldberg argues that social commerce's real value lies not in direct sales but in product discovery. Brands need to adapt by creating content that fosters discovery rather than pushing for immediate transactions.The conversation also covers the rise of retail media networks, with Goldberg emphasizing Amazon's transformation into a high-margin ad powerhouse. By monetizing third-party seller ads, Amazon has outpaced traditional retail models in profitability. While Walmart and others are catching up, Amazon's ability to leverage its marketplace for advertising revenue puts it in a unique position. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Transform Your Fraud Prevention Strategy: Yale Holder, VP of Customer Experience at Moneris, Shares Trends & Expert Tips

Play Episode Listen Later Mar 21, 2025 30:01

In the latest episode of The Voice of Retail, host Michael LeBlanc speaks with Yale Holder, Vice President of Customer Experience at Moneris, about emerging retail fraud prevention trends and strategies for payment security. Drawing on Moneris' extensive transaction data—covering billions of annual payments—Yale explains how fraud cases in 2024 dropped by 15% overall, primarily due to increased awareness and more widespread adoption of secure payment technologies. Despite this good news, he notes that the real challenge lies in underreported incidents, signalling that fraud may still be more prevalent than official numbers suggest.Moneris Fraud Resourceshttps://www.moneris.com/en/solutions/fraud-prevention/resourcesA key issue is mail order and telephone order (MOTO) fraud, which accounts for 62% of reported cases. According to Yale, criminals gravitate toward the easiest targets, and card-not-present transactions remain especially vulnerable. He recommends that retailers of all sizes adopt secure online gateways for phone or email orders rather than manually keying in credit card numbers. Yale also highlights how modern point-of-sale systems, such as Moneris' new generation of devices, have built-in tools—like secure payment links—that help small businesses reduce fraud exposure.While online fraud decreases thanks to built-in multi-factor authentication and centralized security measures, in-person fraud rises through “crimes of opportunity.” One growing concern is refund fraud involving stolen terminals, representing nearly a third of reported cases. Yale urges retailers to implement strong password protection on every terminal and to store portable devices securely. He underscores that these simple, often-overlooked steps can dramatically reduce refund fraud and terminal theft.Regional insights reveal that Ontario leads with around 40% of reported fraud due to higher transaction volumes, followed by Quebec at 30%. Saskatchewan stands out for its high incidence of employee refund fraud, emphasizing the need for tighter controls and individual employee logins. Meanwhile, Alberta shows an uptick in account takeover, underscoring the importance of guarding personal and business information against phishing attacks.Throughout the conversation, Yale returns to a central theme: proactive fraud prevention is far less costly than remedial action. He stresses immediate reporting of suspicious activity and diligent monitoring of transactions, enabling acquirers like Moneris to reverse or block fraudulent payments. From robust password protocols to leveraging secure e-commerce gateways, Yale's guidance provides retailers with clear, actionable strategies to safeguard revenue and maintain consumer trust. Ultimately, the episode serves as both a wake-up call and a resource for merchants seeking to stay ahead in the evolving world of retail fraud. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

A Top Digital Talent Manager Talks About the Creator Brand Bubble, and Where to Find the Next 'Mormon Wives'

Next in Marketing

Play Episode Listen Later Mar 20, 2025 29:01

Next in Media spoke with Scott Fisher, founder of Select Management Group and creator economy veteran, about whether top creators still want to seek out big streaming deals, given the success they can have on YouTube, and what happens next if TikTok Shop goes away.Takeaways:The Evolution of Digital Talent Management

Embracing Agility, Kohl's Struggles, and Jason Goldberg, Chief Commerce Strategy Officer, Publicis, on Who's Winning & Why (Part 1)

Content Disrupted: Bold Takes on Brand Marketing

Play Episode Listen Later Mar 18, 2025 46:16

The latest Remarkable Retail podcast delivers a compelling mix of current market news and expert analysis from returning guest Jason "Retail Geek" Goldberg, Chief Commerce Strategy Officer at Publicis.Hosts Michael LeBlanc and Steve Dennis kick off with the week's headlines, spotlighting the chaos caused by shifting tariff policies. They note that consumer confidence has plummeted amid economic uncertainty, creating leadership challenges across the retail landscape. Steve reflects that while the COVID crisis taught resilience, today's volatility requires leaders to embrace agility as "the New Black" while avoiding recklessness.The retail news segment highlights several struggling players, most notably Kohl's with its disastrous twelfth consecutive quarter of sales decline. The hosts detail how new CEO Ashley Buchanan is pivoting back to private labels after previous leadership had emphasized national brands, while also apparently abandoning the once-touted Amazon returns program. Steve recounts visiting Kohl's stores filled with heavily discounted merchandise, describing them as "a train wreck" requiring both strategic and executional overhauls.The hosts continue with Ulta Beauty posting modest growth, signaling a slowdown in a category that had performed exceptionally well post-pandemic. Dick's Sporting Goods delivered strong quarterly results but projected significantly slower future growth, reflecting a broader trend of caution across retail.In what the hosts call the "wobbly unicorn corner," they examine former high-flyers facing existential challenges. Allbirds has lost nearly all its market value since IPO, with declining revenue despite shifting from direct-to-consumer to wholesale. Meanwhile, Stitch Fix shows modest signs of recovery under CEO Matt Baer's strategy of focusing on core customers rather than casting too wide a net.When Jason Goldberg joins the conversation, he identifies three dominant client concerns: retail media networks (which he views skeptically), artificial intelligence (both transformative and overhyped), and economic uncertainty creating both challenges and opportunities.Goldberg then provides illuminating analysis of retail market data, revealing that a small handful of giants—primarily Walmart, Amazon, Costco, and Chinese newcomers like Temu and Shein—capture the vast majority of all growth. While e-commerce growth has slowed from pandemic highs, it still significantly outpaces brick-and-mortar retail.Most significantly, Goldberg explains retail's "bifurcation" between digital winners and losers, and between two successful business models: massive "everything stores" and highly curated specialty retailers. The traditional wholesale model caught in between—particularly department stores—is struggling regardless of execution quality or market position.The episode ends with a teaser for part two, promising Goldberg's insights on the future of wholesale, Amazon's grocery ambitions, social commerce, and TikTok Shops—compelling reasons for listeners to return for the continuation of this insightful conversation.Links:https://www.forbes.com/sites/stevendennis/2017/12/04/retail-reality-its-death-in-the-middle/ About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Brand Love 2.0: The Content Strategy That Transformed Fresh Market's Business

Play Episode Listen Later Mar 14, 2025 55:23

What if your brand was rated the worst company in America to work for? That's the challenge Kevin Miller faced when he became CMO of The Fresh Market grocery chain in 2020. In this episode, Kevin reveals the audacious vision and customer-centric strategy he used to transform the distressed brand into a beloved market leader in just two years. Discover how Kevin's team immersed themselves in customer insights, revamped the in-store experience to spark joy and anticipation, and leveraged AI and a new content engine to engage distinct buyer personas across touchpoints. You'll hear the creative ways they measured brand love, empowered employees as brand ambassadors, and achieved record ecommerce growth—ultimately taking the brand from worst to first. Whether you're in B2C or B2B, Kevin's fresh take on building brand love will challenge your assumptions and inspire you to reimagine what's possible when you put the customer at the center of your marketing.

EP 230: Rethinking Retail Marketing Leadership: AI and the Fractional Revolution

The Robin Report Podcast Series

Play Episode Listen Later Mar 14, 2025 27:40 Transcription Available

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Lindsey Scheftic, CMO, Owner and Founder, The CMO Sidekick Fractional CMOs with blue-chip experience are sources of enterprise-level talent accessible even to mid-market companies. Couple that resource with AI tools that are moving at the speed of light, these strategic co-pilots are separating marketing winners from losers. With the explosion of video channel fragmentation creating a measurement nightmare and threatening attribution accuracy, and retail media networks evolving from a "necessary evil" into precision targeting powerhouses – both demand a new level of marketing expertise. Join Shelley and Lindsey Scheftic, CMO, owner and founder of The CMO Sidekick as they explore how marketing expertise is being fundamentally redefined. The traditional career path is dead, yesterday's marketing education is obsolete, and 65 percent of future marketing roles don't even exist today. Listen in to this provocative conversation to get up to speed on the future of marketing.For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

founders ai leadership owner revolution couple rethinking cmo fractional retail marketing robin lewis

Retail Revolution: When AI Took Over The Voice of Retail (And Almost Nailed It)

head wondering retail marketing bazin

Play Episode Listen Later Mar 14, 2025 18:49

In the latest groundbreaking episode of The Voice of Retail podcast, host Michael LeBlanc presents a true innovation in nearly 500 episodes of broadcasting – the first 100% AI-generated episode, created entirely by Google's Notebook LM AI tool.This experimental episode marks a significant milestone in retail podcasting. LeBlanc uploaded a PDF of his popular annual NYC NRF Big Show retail tour – a document typically used to guide dozens of top Canadian retailers through New York's most innovative stores during the National Retail Federation's Big Show event. The same document is made available by the Retail Council of Canada and generous sponsors at retailcouncil.org.What makes this episode particularly fascinating is witnessing how the AI interprets and transforms a static document into dynamic podcast content. The AI successfully captures the essence of the retail tour, discussing trends, store concepts, and retail innovations highlighted in the PDF. Despite being entirely machine-generated, the episode maintains the informative tone and retail expertise that regular listeners expect from The Voice of Retail.The AI does stumble in ways that reveal its limitations – most notably by incorrectly placing some stores in SoHo when they're located elsewhere in Manhattan. This geographical confusion is a gripping reminder of AI's current constraints when working with implied rather than explicitly stated information.Perhaps the most intriguing aspect of the episode occurs at the very end, where the AI bizarrely creates an unusual interaction between fictional participants – a creative liberty that LeBlanc notes as "super weird" but also oddly compelling in its unexpectedness.Despite these minor shortcomings, LeBlanc describes the overall quality of the AI-generated content as "stunningly amazing," especially considering the minimal human input involved. The episode successfully covers retail innovations, store designs, merchandising strategies, and customer experience elements typically highlighted during the in-person tours.Beyond being a technological novelty, this episode raises fascinating questions about the future of content creation in retail analysis and business podcasting. It demonstrates how AI tools can assist content creators in transforming existing materials into new formats while highlighting areas where human expertise and context remain essential.For listeners interested in retail innovation and AI capabilities, this landmark episode offers a unique perspective on how technology might complement (rather than replace) human retail expertise in the podcast medium. The complete NYC Store Guide 2025 referenced in the episode can be found on the Retail Council of Canada website, allowing listeners to compare the source material with the AI's interpretation.Of course, AI-generated this entire show description, and then grammar was checked by another specialized AI! Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Episode 290 / Frederique Bazin / SimpliSafe / Head of Retail Marketing

Shiny New Object

Play Episode Listen Later Mar 13, 2025 22:03 Transcription Available

Wondering always wins the day in data driven marketing, says Frederique Bazin, Head of Retail Marketing at SimpliSafe. She tells us why being different helps you stand out in the industry, and more importantly, why that requires a genuine curiosity mindset. Find out how to cultivate it, how to look for it as an employer, and more top marketing tips in this latest episode.

Tariffs, Takeovers & Our Encore Interview with Carrie Baker, President-Canada Goose

Play Episode Listen Later Mar 11, 2025 51:31

In this episode of Remarkable Retail, hosts Michael LeBlanc and Steve Dennis break down a high-stakes week of retail headlines before reprising a conversation recorded two years ago with Canada Goose President, Carrie Baker. Carrie touches on the brand's unique positioning, DTC growth strategy, sustainability initiatives, and product line extensions.Retail News Breakdown:Tariff Whiplash – The Trump administration's latest on-again, off-again tariffs are leaving retailers scrambling. What's the real impact on pricing, inflation, and supply chains?Walgreens Goes Private – Sycamore Partners is taking over the struggling pharmacy giant in a $10 billion deal, but is this a turnaround or just a temporary fix?Retail Earnings Mixed Bag – Target unveils a $15 billion growth plan, Best Buy braces for tariff-related costs, and Macy's fights for relevance. Meanwhile, Nordstrom posts its last earnings as a public company.Revisiting Canada Goose: Then & NowAfter the news, we rewind to an insightful conversation with Carrie Baker, President of Canada Goose, recorded at ShopTalk two years ago. At the time, Canada Goose was expanding its direct-to-consumer strategy, battling counterfeit products, and rolling out immersive store experiences like the Cold Room. She also touches on their store expansion plans, resales intiatives, and product-line extensions.By blending past insights with today's updates, this episode offers a unique look at retail strategy in motion. Whether you're tracking market volatility, retail M&A, or long-term brand positioning, this episode connects the biggest industry shifts with lessons from one of Canada's most iconic brands.Subscribe, listen, and stay ahead of retail's twists and turns!********************Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Steve's 2025 Retail PredictionsAbout CarrieRecognized as a dynamic and collaborative leader with an entrepreneurial spirit, Carrie is responsible for Canada Goose's global commercial business, driving the company's growth and customer engagement. She oversees the Regional Business units, Marketing & Experience, Public Affairs & Communications, Merchandising & Pricing, and Corporate Citizenship. In her previous role as President, North America, she established a high-performance team and led the region's significant business acceleration. Carrie has also served as Chief of Staff and Chief Communications Officer, helping lead the company through critical initiatives including its successful IPO and development of its industry-leading Sustainable Impact Strategy. Prior to joining Canada Goose in 2012, she was a Senior Vice President at a North American communications agency specializing in coaching executives and building the brands of some of North America's largest retail, technology and consumer goods companies. Carrie was named WXN Top 100 Most Powerful Women Canada in 2019 and serves on the Board of Directors of Trillium Health Partners Foundation. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

From Clicks to Bricks: Silk & Snow's Next Chapter in Retail with CEO and Co-Founder Albert Chow

Play Episode Listen Later Mar 7, 2025 25:30

In this episode, I welcome back Albert Chow, co-founder & CEO of Silk & Snow, to explore the company's dramatic evolution from a digital-native sleep brand to a powerhouse in physical retail. The conversation dives into Silk & Snow's ambitious expansion plans, with 14 new stores set to open across Canada by the end of the year.Albert shares the brand's journey from its 2017 launch as an online mattress-in-a-box retailer to its current position as a multi-category sleep essentials and furniture brand. The company's emphasis on high-quality, locally sourced materials and transparent manufacturing has resonated with customers, helping it differentiate from competitors. A key milestone in its growth was its partnership with Sleep Country in 2023, facilitating its entry into brick-and-mortar retail, starting with a test location in Ottawa. With the success of that initial store, Silk & Snow expanded to Edmonton and Laval and is now gearing up for a nationwide rollout.The discussion highlights the strategic thinking behind the company's retail expansion. Rather than relying solely on traditional metrics like sales per square foot, Albert sees the physical locations as key brand touchpoints that enhance customer trust and engagement. The company's stores serve as sales hubs and brand marketing tools, reinforcing Silk & Snow's premium positioning in the sleep and home goods market.Albert also delves into the challenges and opportunities presented by today's complex supply chain landscape. With increasing consumer demand for Canadian-made products and ongoing trade uncertainties, Silk & Snow has benefited from its early investment in local sourcing. While many brands are now reacting to shifting trade policies, Silk & Snow's commitment to Canadian manufacturing and partnerships with European suppliers, such as those in Portugal, have provided a competitive advantage.Albert shares his vision for Silk & Snow's future, including a potential push into the U.S. market. Drawing inspiration from Canadian retail success stories like Aritzia and Lululemon, he sees an opportunity for Silk & Snow to become a leading North American brand. With a methodical approach to expansion and a strong focus on customer experience, Silk & Snow is positioning itself for long-term success.Whether you're a retail industry professional or fascinated by the evolving world of e-commerce and brick-and-mortar integration, this episode offers valuable insights into what it takes to scale a modern brand in today's competitive retail environment. https://www.silkandsnow.com/en-ca/https://www.instagram.com/silkandsnow/https://www.linkedin.com/company/silk-snow/ Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Retail Apocalypse 2.0? Store Closures to More Than Double—What's Next?

Lead(er) Generation on Tenlo Radio

Play Episode Listen Later Mar 4, 2025 50:58

The retail industry is once again in flux, with store closures predicted to more than double this year, leaving many to wonder: is this a retail apocalypse or just a market correction? In this compelling episode of Remarkable Retail, hosts Michael LeBlanc and Steve Dennis dive deep into the state of physical retail, exploring the reasons behind the latest surge in store closings, the impact of e-commerce growth, and what it all means for retailers, brands, and consumers in 2025.Backed by fresh data from Coresight Research, Michael and Steve break down which retailers are expanding, which are contracting, and why. With 15,000+ store closures projected for 2025, the conversation covers everything from the collapse of the unremarkable middle to the rise of value-driven retail (think TJX and Dollar Stores) and the resilience of luxury retail. They analyze how major economic uncertainties—tariffs, inflation, consumer confidence, and shifting shopping behaviors—are influencing retail strategies.Key discussion points include:The “Retail Apocalypse” Myth: Is physical retail actually in decline, or is the landscape simply evolving?Who's Thriving Amid the Closures? Off-price retailers like TJ Maxx, warehouse clubs, and specialty brands continue to expand, proving that physical stores still have a critical role in today's retail ecosystem.E-Commerce vs. Brick-and-Mortar: While online shopping keeps growing, it's not the death knell for stores—brands like Warby Parker, Sephora, and Aritzia are doubling down on physical retail.Strategic Store Closures vs. Brand Decline: Why some retailers are pruning their store networks to optimize profitability while others are collapsing due to outdated business models.The Role of Retail in Customer Acquisition: How brick-and-mortar locations remain essential for brand discovery, experiential shopping, and omnichannel success.With exclusive insights from leading retailers and industry experts, this episode provides a roadmap for navigating today's turbulent retail landscape. Whether you're a brand leader, an industry analyst, or a retail enthusiast, you won't want to miss this deep dive into what's really happening in the world of brick-and-mortar retail in 2025.Tune in now and stay ahead of the retail transformation!#RetailTrends #RetailApocalypse #StoreClosures #Ecommerce #BrickAndMortar #RetailStrategy #RetailNews #ConsumerTrends #RetailInnovation #Retail2025 #RetailGrowthThanks to Deb Weinswig and Coresight Research for providing data on store openings and closings.Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Steve's 2025 Retail PredictionsLockie Andrews episodeNeil Blumenthal (Warby Parker) episodeHow the Internet Made In-Store Shopping Miserable (WSJ) About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

EP115: How AI Is Powering The Next Era Of Retail Marketing

Play Episode Listen Later Mar 4, 2025 41:14

Retail marketing is changing fast, and AI is at the center of it all. John Gomez, CEO of RPM Labs, breaks down how AI-driven retail media is transforming the in-store shopping experience. John shares insights from his journey in the retail industry to pioneering AI-powered intent engines that make in-store media more relevant and effective. He reveals why traditional retail media has struggled, how AI is solving the biggest challenges and what the future holds for digital wallets and customer engagement. Tune in for a candid conversation on where retail media is headed next, along with John's take on how to make every media dollar count while creating a seamless shopping experience. Leader Generation is hosted by Tessa Burg and brought to you by Mod Op. About John Gomez: John Gomez is a seasoned executive with a track record of leadership at world-class brands. Currently leading RPM Labs, he brings deep expertise in operations, marketing and strategic growth. Prior to this role, John served as President and CEO of KKR-owned Cardenas Markets, where he spearheaded the effort to build the largest Hispanic grocery chain in the U.S. His leadership journey also includes roles as EVP of Operations, Marketing and Merchandising at Trader Joe's, as well as Chief Operating Officer at Argo Tea.  About Tessa Burg: Tessa is the Chief Technology Officer at Mod Op and Host of the Leader Generation podcast. She has led both technology and marketing teams for 15+ years. Tessa initiated and now leads Mod Op's AI/ML Pilot Team, AI Council and Innovation Pipeline. She started her career in IT and development before following her love for data and strategy into digital marketing. Tessa has held roles on both the consulting and client sides of the business for domestic and international brands, including American Greetings, Amazon, Nestlé, Anlene, Moen and many more. Tessa can be reached on LinkedIn or at Tessa.Burg@ModOp.com.

How Fabletics is Disrupting Activewear: A Deep Dive with Ashley Kechter, Global President

Play Episode Listen Later Feb 25, 2025 48:14

In this compelling episode of the Remarkable Retail podcast, Michael LeBlanc and Steve Dennis welcome Ashley Kechter, Global President of Fabletics, to explore the rapid expansion of the athleisure powerhouse. Since its 2014 launch, Fabletics has evolved into a billion-dollar brand, leveraging an innovative membership model, proprietary fabrics, and a growing network of 100+ physical stores. Ashley shares insights into Fabletics' omnichannel retail strategy, international expansion, and wholesale partnerships, including its upcoming collaboration with Nordstrom.The episode also unpacks some of the biggest retail industry headlines:Saks and Neiman Marcus merger: A seismic shift in the luxury retail landscape, with Saks Global trimming its vendor base by 25% and extending payment terms—sending shockwaves through the industry.Walmart's strong earnings: While Walmart posted 5%+ growth and a booming ad business, the retailer warned of slowing future sales due to consumer uncertainty and potential tariff impacts.Wayfair's struggles: Despite cutting losses, the home retailer's growth remains stagnant, raising concerns about its long-term viability.Luxury retail resilience: Hermès continues its impressive momentum, with 15% sales growth, proving that high-end consumers remain active even in economic uncertainty. Nike x Kim Kardashian: A strategic Skims x Nike collaboration signals a fresh take on the women's activewear market.Dick's Sporting Goods store strategy: While the retailer is scaling back on Outdoor Voices, it is doubling down on its experiential retail concept, House of Sport, with 15 new store openings planned for 2025. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Creating Extraordinary Retail Places: Our Interview with Kevin Kelley

Creative Shop Talk with Wendy Batten

Play Episode Listen Later Feb 18, 2025 49:09

We're joined by fellow Retail Voices by NRF honoree Kevin Ervin Kelley to unpack some of the key lessons from his remarkable book Irreplaceable: Creating Extraordinary Places That Bring People Together and his recent NRF "Big Show" talk.We discuss how physical retail must dramatically evolve in an ever more digital world, the "Bonfire Effect," his key principles for connecting more powerfully with customers though design, and much, much more. You won't see your stores the same way after this powerful interview.But before our interview, we unpack the week in retail news starting with fears that we haven't quite licked inflation and that job losses might accelerate. Then it's on to try to explain January's unusually strong US retail sales numbers, the tale of two cities that characterizes luxury retail of late, and JC Penney's attempt to off-load a bunch of store leases. We conclude wondering just what the heck Amazon is doing opening a pharmacy in Milan. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

248. 5 Minute Retail Marketing Tips: Where Do You Spend Your Time?

Play Episode Listen Later Feb 17, 2025 5:52

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Are you struggling to find the time to spend on what will move the needle in your retail business? Not sure what should be spending YOUR time on versus what you should be delegating out? In this episode of the Creative Shop Talk Podcast, we are focusing on the art of delegation and the importance of focusing on CEO-level work. I'll talk about how to break down your tasks and time so you can effectively use the most powerful resource you have: your time as CEO. I have some great book recommendations to share in this one as well! Looking for more? Join the Retailer's Inner Circle. You'll have access to a monthly playbook that will help you track your numbers, support your weekly CEO date, provide promotional ideas and marketing strategies, and so much more. We also have an on-demand catalog of masterclasses that will help you move the needle and find success in your retail business. More info here! Related podcasts we think you'll like: Episode 33: The CEO Date: A Non-Negotiable Habit is Key to Creative CEO Success Episode 48: The 3 Biggest Time Wasters for Retailers and How to Avoid Them Episode 94: The Retailer's Ecosystem: Where To Spend Your Time and Focus Within Your Business About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dreams and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/ For more support from Wendy Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners Hang out and connect with Wendy on IG All of Wendy's programs and services for shop owners can be found HERE. Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well. Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank yo

From Tariffs to Tech: The Biggest Retail Trends You Can't Ignore featuring NRF Retail Voices Marie Driscoll, Michael Zakkour & Sharon Yourell Lawlor

Creative Shop Talk with Wendy Batten

Play Episode Listen Later Feb 11, 2025 47:30

Joining us for an insightful and fast-paced discussion of what's new and next in retail today are Marie Driscoll, Sharon Yourell Lawlor, and Michael Zakkour, three of our fellow top Retail Voices by NRF.We leverage their deep expertise to get their perspectives on a wide-range of the industry's most important topics, including the potential impact of tariffs, what it will take for the luxury market to get back on track, and the outlook for AI. We also get their hot-takes on retail media networks, and whether they are bullish or bearish on several emerging retail technologies.But first we tackle the most important news of the week, brought to you by Celonis. We start the art of the temporary deal before moving on to discuss yet another blockbuster quarter from Amazon and quite respectable results from mall operator Simon Properties. We conclude by trying to make sense of Walmart's first ever purchase of a (zombie-like) regional mall. ***We also announce that Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Dawn of The Dead, full movie: https://www.youtube.com/watch?v=EIUJDwOAGxI About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

247. 5 Minute Retail Marketing Tips: Making Marketing Manageable

Play Episode Listen Later Feb 10, 2025 6:24

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Are you feeling overwhelmed at the thought of making a marketing plan for your retail business? Don't worry - I'm breaking it all down for you in this quick 5 minute episode. I'll share how independent retail businesses can simplify their marketing by focusing on the numbers that matter most. With the practical tips I share throughout this episode, you'll be able to flip your mindset around retail marketing to simplify your efforts AND make your efforts more intentional. Intentional marketing leads to retail success! Let's dive in! Related podcasts we think you'll like: Episodes 163-166: Simple Sales Strategy Series Episode 241: Year-End Reflections: Mindset, Marketing, and Lessons for Success in 2025 Episode 245: Best of Series: Retail Marketing from Gen Z to Boomers About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dreams and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/ For more support from Wendy Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners Hang out and connect with Wendy on IG All of Wendy's programs and services for shop owners can be found HERE. Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well. Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

Rethinking Work: Our Interview with Rishad Tobaccowala

Creative Shop Talk with Wendy Batten

Play Episode Listen Later Feb 4, 2025 50:53

Joining us to discuss his brilliant new book Rethinking Work: Seismic Changes in the Where, When & Why, is author, speaker, and trusted advisor Rishad Tobaccowala. Rishad returns to the pod to share important themes in how work is changing in profound ways and what leaders need to do to respond to emerging and powerful new forces. As usual we start by unpacking the week in retail news, including a wee bit of macro-economic news amid a fair amount of chaos. Then it's on to DeepSeek's shocking announcement, even more encouraging reports on GLP-1 drugs, and a big funding round for fast-growing fashion brand Quince. We also start off earnings season by commenting on lackluster results from both Starbucks and LVMH. We conclude with happy news that The Container Store has emerged from bankruptcy and that Walmart is going big in Canada. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

246. 5 Minute Retail Marketing Tips: Relationships are Rocket Fuel

Play Episode Listen Later Feb 3, 2025 7:26

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: We know that building strong relationships is more than just good business - it's the key to staying memorable, growing your network, and fostering trust in your community. In this quick 5 minute episode, I am breaking down how relationships can fuel your success: from customer connections to community collaborations. Key Takeaways: Relationships Matter: Connect with your customers, staff, vendors, and other local businesses. Building trust and being known in your community keeps you top of mind. Empower Your Team: Train your staff to be conversationalists who represent your business and nurture customer relationships with care. Collaboration is Key: Partnering with other local businesses can spark fresh ideas and open doors to new opportunities. Word of Mouth Works: Strong relationships lead to referrals and help your business grow organically. Retail Excellence: Independent retailers stand out by nurturing relationships and providing exceptional service through authentic connections. Related podcasts we think you'll like: Episode 147: How to Reframe Your Mindset Around Competition Episode 174: 5 Ways to Network in Your Own Community Episode 238: Behind the Counter: Building Community Through Beautiful Spaces with Lisa Wrixon About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dreams and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/ For more support from Wendy Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners Hang out and connect with Wendy on IG All of Wendy's programs and services for shop owners can be found HERE. Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well. Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

2025 Provocative Predictions for Retail's Future: Part 2