DSO Secrets

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This podcast is for those who want to move from just existing in a dental space to being involved in a DSO and pushing more out into the world. Now is the time for this evolution. Never limit your possibilities based on what you see others do. Form your own path and fill up space on that blank canv…

Emmet Scott - CEO, Growth Leader


    • May 22, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 30m AVG DURATION
    • 228 EPISODES

    4.5 from 32 ratings Listeners of DSO Secrets that love the show mention: dso, emmet, experience, job, highly, awesome, great.



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    Latest episodes from DSO Secrets

    228: The Mistakes That Nearly Broke This $10M Dental Group

    Play Episode Listen Later May 22, 2025 35:42


    What happens when your second practice tanks and you're the only one holding it all together? In this episode, Dr. Alex Reznikov, Founder & Owner of Dental Group of Chicago, shares the raw truth about what nearly broke his growing dental group—and how he rebuilt it with the right people, systems, and mindset. From trusting too easily to learning the value of clear financials and leadership, Alex walks us through the real challenges dental entrepreneurs face when scaling. You'll hear what it takes to lead through chaos, delegate with confidence, and finally get your business running like a real organization.

    227: How 30 Missed Calls a Month Could Cost Your Dental Practice Patients

    Play Episode Listen Later May 15, 2025 31:07


    Are missed calls quietly draining your practice's growth? In this episode, Jake Puhl sits down with Garrett Robins, Sales Director at Nexa, to talk about what really happens when phones go unanswered. Garrett shares real stories from dental practices—busy teams, missed opportunities, and patients slipping away. You'll hear how practices are keeping phones covered after hours, booking appointments in real time, and giving their teams the support they need. If your front desk is stretched and you're wondering what it's costing you, tune in to hear how Garrett and Nexa are helping practices catch what they've been missing.

    226: How to Build a High-Value Dental Practice Buyers Want

    Play Episode Listen Later May 8, 2025 46:27


    Ever wondered what really happens behind closed doors in dental practice sales and private equity deals? In this episode, Emmet Scott sits down with Eric Scalzo and David Marks, Partners at Holland & Knight, to uncover the evolving world of dental M&A. They break down what buyers are really looking for, why compliance and culture go hand-in-hand, and how to build a business others actually want to buy. If you're thinking about scaling, selling, or simply leading smarter—this one's for you.

    225: How IV Sedation Doubles Dental Production and Helps Fearful Patients

    Play Episode Listen Later May 1, 2025 45:53


    What if the biggest growth opportunity in your practice was the 50% of patients no one else is talking to? In this episode, we sit down with Clay Griffith, Head of Marketing and Growth for Advanced Dentistry, and Leah Zipperstein, Head of Growth and Strategy at Vesper Institute, to unpack how fear-based patient behavior is actually a powerful opportunity for dentists ready to lead differently. You'll hear real strategies for tackling IV sedation, improving patient acceptance, and transforming fear into your competitive edge. If you're feeling stuck in high-volume, low-revenue chaos — this one's for you. Tune in to learn how Vesper Institute is reshaping what's possible in modern dentistry.

    224: How One Dentist Entrepreneur Unlocked Profit by Fixing RCM

    Play Episode Listen Later Apr 17, 2025 42:42


    Ever wonder why everyone seems to be making money except the dentist? In this episode, Emmet sits down with Dr. Vajahat Yar Khan, DEO Elite Member and CEO of DentTracks & USA Dental Solutions, to unpack how he scaled from 3 to 11 practices by solving one of the biggest headaches in dentistry: revenue cycle management. They dive into insurance verification, collections, outsourcing, and how tech can actually make your life easier—not harder. Feeling stuck or underpaid? This one's for you.

    223: Why Your Dental Practice's Google Business Profile Isn't Ranking and How to Fix It

    Play Episode Listen Later Apr 10, 2025 37:23


    Feeling frustrated that your Google Business Profile still isn't ranking—even after optimizing everything? In this episode, Emmet sits down with James Kuck, SEO Lead at HIP Creative, to unpack what's really working in local SEO for dental practices. They dive into Google Business Profile hacks, the power of proximity, how reviews impact your rankings, and why answering the phone might be your best marketing move. If you're ready to turn clicks into new patients and optimize every lead, this one's for you.

    222: The Associate Retention Playbook Every Owner Needs

    Play Episode Listen Later Mar 27, 2025 69:02


    What if the key to associate retention isn't equity—but leadership? In this episode, Dr. Samson Liu, Founder of SOHDental, shares how he scaled to 40+ locations by focusing on people-first leadership, trust-building, and operational clarity. He breaks down his method for mentoring associates, tightening schedules without burnout, and boosting case acceptance through a simple mindset shift. You'll hear tactical gems on culture, accountability, and how to spot—and fix—what's quietly draining your growth.

    221: Meet the DEO's New CEO and the Next Chapter in Coaching & Community

    Play Episode Listen Later Mar 10, 2025 27:34


    What happens when a founder realizes their best role isn't as CEO? In this episode, we break down a major transition at the DEO—Jake Puhl moves into a Chief Growth Officer role while Emmet Scott steps in as CEO. But this isn't just about titles. It's about recognizing where you thrive, aligning your role with your strengths, and making bold moves for business growth. Jake and Emmet dive deep into how being an owner gives you the freedom to decide where you belong in the company and what's best for its future. You don't have to follow a traditional path—you can build the business and the role that fuels you. ⭐Learn more about DEO and how we help dental entrepreneurs thrive

    220: Book 30% More Appointments Without More Staff in Your Dental Practice

    Play Episode Listen Later Feb 27, 2025 25:09


    Are you losing patients before they even walk through your door? Even with a great front desk team, calls go unanswered, details get missed, and new patients move on. In this episode of DEO's Growth Secrets, Jake Puhl talks with Abdul Jamjoom, CEO & Co-Founder of Arini AI, about a simple solution: an AI phone assistant that answers every call, collects complete patient information, and books appointments without adding to your staff's workload. If you want to fill your schedule and improve patient experience without hiring more team members, check out Arini AI.  

    219: The Sensor Problem Draining Your Cash Flow and How to Solve It

    Play Episode Listen Later Feb 13, 2025 21:01


    Are you overpaying for dental sensors and getting stuck in a cycle of costly repairs? In this episode, we sit down with Aaron DeCorte, VP of Sales & Marketing at JAZZ Imaging, to uncover why traditional sensor purchasing is outdated—and what smarter, cost-saving alternatives exist. We dive into the frustrations of managing equipment across multiple locations, the hidden costs of warranties, and how a subscription model is changing the game. If you're looking for a hassle-free way to keep your practice running smoothly, don't miss this conversation. Learn more about JAZZ Imaging and how they're transforming dental imaging today!   Try JAZZ for Free Today

    218: Insurance Verification Solutions Every Dental Entrepreneur Needs to Know

    Play Episode Listen Later Jan 9, 2025 41:53


    Are outdated insurance verification processes draining your time and profitability? In this episode, Vivek Kinra, CEO of Verrific, shares how his wife's experience as a dentist inspired him to tackle the inefficiencies plaguing dental practices. From endless phone calls to denied claims, Vivek breaks down the challenges teams face and how Verrific simplifies verification to save time and increase collections. With relatable stories and practical insights, Vivek reveals how smarter workflows can transform your practice. Don't miss this conversation and discover how Verrific can help your dental team thrive.  

    217: Unlock the Secrets to Patient Growth with HIP Creative

    Play Episode Listen Later Dec 26, 2024 23:35


    What's the secret to making your dental practice thrive without wasting money on ineffective marketing? In this episode, we sit down with Luke Infinger, CEO & Co-Founder of HIP Creative, to uncover the strategies behind transforming your practice's systems into a patient-generating powerhouse. From mastering front desk training to tracking ROI with precision, Luke shares how HIP Creative's unique, holistic approach goes beyond ads to help practices integrate into their communities and build lasting trust. Tune in to hear how their proven methods can elevate your team, attract more patients, and drive real results for your practice!​  

    216: Cut 200 Admin Hours Monthly and Focus on Practice Growth

    Play Episode Listen Later Dec 19, 2024 57:12


    Do you feel stuck managing endless admin tasks instead of focusing on growing your dental practice? Join Jake Puhl and Steijn Pelle, CEO & Co-Founder of Lassie, as they uncover how technology is reshaping the dental industry. In this episode, you'll hear how Steijn's journey—from Silicon Valley to sitting in a dental office—sparked the creation of tools that cut admin time from 200 hours a month to just 2. Learn how automation, AI, and smarter systems can help you reclaim your time, refocus on leadership, and scale your practice. This is a must-listen for growth-minded dental entrepreneurs!  

    215: Why Dentists Must Embrace the AI Revolution Now

    Play Episode Listen Later Dec 13, 2024 21:05


    Are you ready to transform how you diagnose, communicate, and grow your dental practice? In this episode, we dive into the groundbreaking ways AI is reshaping dentistry with Florian Hillen, the CEO of VideaHealth. Learn how AI-powered tools help dentists improve patient trust, streamline diagnosis, and boost treatment acceptance rates. We discuss real-world applications like showing patients disease progression in vivid detail and bridging the gap in underdiagnosed issues like periodontal disease. Whether you run a single location or multiple practices, this episode will inspire you to embrace technology that enhances patient care and drives profitability.  

    214: Dental Marketing That Actually Grows Your Bottom Line

    Play Episode Listen Later Dec 6, 2024 29:58


    Ever wondered where your marketing dollars really go—and how to make them work harder for you? In this episode, Jake Puhl sits down with Neil Zemba, founder of Rise DDS, to uncover the secrets of marketing attribution and its game-changing impact on dental practices. They dive into the challenges of tracking ROI, the power of connecting marketing systems to patient management software, and why understanding data is the key to doubling your new patient numbers. If you're ready to take control of your marketing and grow your practice profitably, this conversation is a must-listen!  

    213: 2025 M&A Trends Every Dental Entrepreneur Must Know

    Play Episode Listen Later Nov 21, 2024 25:29


    How will the 2025 M&A landscape shape your dental practice's future? In this episode, Chip Fichtner, Principal at Large Practice Sales, explores the opportunities invisible DSO partnerships create for growth-minded dentists, from scaling strategies to achieving record valuations. He also breaks down what the 2024 election results mean for dental M&A and how legislative changes could impact consolidation trends. You'll learn how to make your practice more attractive to investors, the latest on practice valuations, and why now is the time to act. Packed with insights tailored for dental entrepreneurs, this episode is your guide to navigating the future with confidence.  

    212: Unlock Practice Growth with An All-in-One Technology Solution

    Play Episode Listen Later Nov 15, 2024 24:44


    Are you running your multi-million-dollar practice with outdated systems? In this episode, Jake Puhl sits down with April Lowry, General Manager of Ora Dental, to dive into the game-changing potential of streamlined practice management. Discover how Ora's all-in-one platform is tackling hidden inefficiencies, unifying everything from scheduling and claims processing to AI-powered imaging—all designed to save you time, reduce costs, and improve patient experience. If you're ready to make technology work for you and simplify your practice's growth, this episode is a must-listen for dental leaders looking to stay ahead.  

    211: CEO Series: Is AI the Path to Dental Growth or Is It People

    Play Episode Listen Later Oct 31, 2024 25:08


    Is AI the future of dental leadership—or just another tool? In this episode of our CEO Series, we sit down with Amol Nirgudkar, a tech innovator & CEO at Patient Prism, to explore his unique perspective on AI's role in transforming dental practices and the world beyond. He shares insights into how AI can identify hidden challenges yet emphasizes that true growth still relies on human connection and a leadership mindset. This conversation offers a thought-provoking look at how tech and humanity intersect, inspiring dental entrepreneurs to lead with purpose as they grow.   Connect with Amol Nirgudkar: LinkedIn: https://www.linkedin.com/in/amolnirgudkar/   Learn more about Patient Prism

    210: How to Stop Losing Patients with a Membership Continuity Plan

    Play Episode Listen Later Oct 24, 2024 26:35


    Are you losing 9 out of 10 uninsured patients and not sure why? In this episode, Jake Puhl, CEO of the DEO, talks with Paul Lowry, CEO & Co-Founder of Dental Menu, about a membership continuity plan that's helping practices solve retention problems and boost profitability. They reveal shocking stats on patient retention and explain how a true membership continuity plan can keep patients coming back. You'll learn the difference between discount plans and real membership programs, plus long-term strategies to maximize patient value. Tune in to discover how to grow your practice with smarter, more effective solutions.   ⬆️Ready to take your membership plan to the next level? Email josh@dentalmenu.com for a free pricing tool that will help you analyze and optimize your membership plan.  

    209: Cut Costs, Not Quality: Secrets from VOCO Experts

    Play Episode Listen Later Oct 9, 2024 24:52


    Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Gregor Connell, Director of Clinical Education, and Brian Curley, Director of Strategic Markets at VOCO America. They dive into the critical balance of cost and quality in dental supplies, exploring why "cheap" isn't always best. Greg shares insights from his 35 years in the field, offering clinical solutions to common dental challenges, while Brian discusses how VOCO's innovative materials help practices save money without sacrificing quality. Together, they cover change management, product efficiency, and the impact on both small and large dental groups, making this a must-listen for growth-minded dental entrepreneurs. To learn more about VOCO visit

    208: Grow Your Dental Practice with Streamlined Ortho Care and Financing

    Play Episode Listen Later Oct 3, 2024 25:30


    In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Kevin Gladstone, Director of Sales at OrthoFi, and Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho. They discuss a powerful partnership aimed at helping dental practices offer more orthodontic care, streamline treatment plans, and simplify payment processes for patients. Kevin and Jay share how combining flexible financing with efficient workflows can boost case acceptance and profitability. If you're a dental entrepreneur looking to grow your ortho cases and enhance patient satisfaction, this episode is for you!

    207: Building People-First Cultures to Attract and Retain Top Talent

    Play Episode Listen Later Sep 26, 2024 26:28


    Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Jamie Viramontes, Founder and CEO of Konnect. Jamie shares insights from his 25-year career in human resources, discussing how to attract and retain top talent in the dental industry. They explore the current labor challenges, such as managing generational gaps and creating engaging workplace cultures. Jamie emphasizes the importance of connecting with employees and developing career paths to improve retention. He also discusses the ROI of effective HR strategies and how Konnect helps dental practices build scalable, people-first cultures. Connect with Jamie Viramontes: LinkedIn: http://www.linkedin.com/in/jamiemichaelv To learn more about Konnect visit

    206: CEO Series: How J.W. Oliver Built a Global Dental Support Team

    Play Episode Listen Later Sep 19, 2024 25:10


    In this episode, Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts J.W. Oliver, Managing Partner of Support DDS, for the second installment of the CEO series. They discuss leadership, delegation, and scaling a business globally. J.W. shares his journey from running a small dental equipment company to leading a team of 1,200 across multiple countries. He emphasizes the importance of empowering others, focusing on high-impact tasks, and having a coach. Tune in for practical insights on overcoming leadership challenges and elevating your skills as a leader. Connect with J.W. Oliver: Email: jw@zimworx.com Learn more about SupportDDS

    205: CEO Series: How Brannon Moncrief Built a Leading M&A Firm

    Play Episode Listen Later Sep 12, 2024 27:39


    In this first episode of the CEO Series, Jake Puhl sits down with Brannon Moncrief, CEO & Principal at McLerran & Associates, to kick off a new lineup of powerful conversations with industry leaders. Each episode will dive into the entrepreneurial journeys of CEOs, uncovering how they navigate challenges and scale their businesses. In this episode, Brannon discusses his path from dental finance to M&A, growing McLerran & Associates, and leading over 1,500 dental practice transactions. He dives into topics like navigating the consolidation of the dental industry, mastering delegation, building a strong team, and balancing personal life while growing a business. Connect with Brannon Moncrief: Phone: (512) 660-8505 Email: brannon@dentaltransitions.com Learn more about McLerran & Associates

    204: Mastering Dental Financials with Good Margins Dental Accounting

    Play Episode Listen Later Jul 25, 2024 29:18


    In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Michelle Lee, Owner of Good Margins Dental Accounting (Super Accountants for Super Dentists). They dive into why having clean financials is crucial for dental practices, how transparency can impact decision-making, and the common pitfalls dentists face with financial management. Michelle also shares tips on optimizing financial practices, understanding where your money is going, and strategies for better financial health. Whether you're a solo practitioner or running multiple locations, this episode is packed with actionable advice to help you thrive in 2024.   To Learn More About Good Margins Dental Accounting Visit

    203: Increase Practice Revenue and Patient Trust with Smile Warranty's Comprehensive Coverage

    Play Episode Listen Later Jul 18, 2024 30:53


    In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Hilary Jorgensen, COO of Smile Warranty. They discuss how Smile Warranty covers every 'what if' in life, from accidents to poor hygiene, offering zero-cost retreats or repairs for patients. Hilary explains how this innovative warranty reimburses dentists up to their full fee value, not just what insurance covers. They dive into the benefits for both patients and practices, highlighting how Smile Warranty can enhance patient trust, boost revenue, and ensure comprehensive care.   To Learn More About Smile Warranty Visit

    202: Innovative Strategies for Transforming Patient Experience with Tend Dental

    Play Episode Listen Later Jul 3, 2024 59:12


    Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Andy Grover, Co-Founder & Chief Development Officer at Tend Dental. This episode dives into Tend's unique patient experience approach, their rapid growth since launching in 2019, and innovative strategies in urban markets. Andy shares insights on navigating the challenges of expanding a dental group during the pandemic and Tend's vision for future growth. He highlights innovative practices such as personalized patient care, leveraging technology to enhance the patient journey, and designing welcoming, patient-centric clinic environments. These strategies have significantly increased their Net Promoter Score (NPS), boosted patient retention, and transformed the overall patient experience. Tune in for an inspiring conversation on revolutionizing patient care and setting new standards in the dental industry.  

    201: Secrets to Successful Dental Practice Transitions

    Play Episode Listen Later Jun 27, 2024 34:26


    Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts David Haynes, VP of National Practice Sales at Menlo Dental Transitions. They dive deep into the intricacies of dental practice transitions, focusing on the current marketplace for exits, mergers, and acquisitions. David shares insights on creating competitive environments for selling practices, the importance of financial transparency, and strategies to maximize practice valuation. They also discuss how the market has evolved post-COVID and the growing sophistication of both buyers and sellers. This episode is a must-listen for dental entrepreneurs considering their future transition plans.   To Learn More About Menlo Dental Transitions Visit

    200: Unlocking the Clear Aligner Economy with PerfectFitOrtho

    Play Episode Listen Later Jun 20, 2024 36:30


    Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho, and Dr. Noel Liu, Owner of Secure Dental. They dive into the thriving aligner economy and its impact on modern dental practices. Dr. Liu shares how he successfully integrated PerfectFitOrtho into Secure Dental, highlighting the ease of implementation and the substantial benefits. They explore advancements in aligner technology, the financial advantages of incorporating aligners, and strategies to leverage this growing market. They also discuss enhancing patient satisfaction, boosting practice revenue, and streamlining operations by offering virtual consultations and weekly patient monitoring, reducing chair time while maintaining high-quality care.   To Learn More About PerfectFitOrtho Visit

    199: Essential Insurance and Retirement Strategies for Dental Entrepreneurs

    Play Episode Listen Later Jun 7, 2024 30:53


    Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Shawn Johnson, VP of Business Development, and Lara Blaine, Property and Casualty Manager at Treloar & Heisel. They dive into the essentials of insurance and retirement planning for dental practices.  Shawn emphasizes the importance of comprehensive insurance coverage and regular policy reviews, while Lara shares insights on managing property and casualty risks, including cyber threats and natural disasters. They share real-life examples, from tornadoes destroying new practices to age discrimination lawsuits, highlighting the need for tailored insurance solutions to safeguard your practice and ensure peace of mind.   Download this Free Resource to Learn More about Treloar & Heisel

    198: Mastering IV Sedation Dentistry for Practice Growth

    Play Episode Listen Later May 30, 2024 34:31


    Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Dr. Scott Sayre, Founder & Instructor at the Vesper Institute, and Dr. Chris Martin, Co-Founder & CEO of Village Dental, as they delve into the world of sedation dentistry. Learn how Dr. Sayre's Cincinnati-based practices excel using advanced IV sedation techniques, and how Dr. Martin scaled similar models to achieve impressive revenue across multiple locations. They also discussed the importance of mentorship, the integration of IV sedation dentistry for practice growth, and the benefits of hands-on learning at the Vesper Institute. This episode is packed with valuable information on enhancing patient care and expanding dental practice capabilities.   To Learn More Register for Vesper Institute's Upcoming Webinar

    197: Revolutionizing Communication Systems for Enhanced Practice Efficiency

    Play Episode Listen Later May 24, 2024 29:22


    In this episode, Emmet hosts Kevin Tallman, CEO of Mango Voice, to discuss innovative dental communication systems. They delve into how cutting-edge technology can streamline practice communication, enhance patient experience, and improve operational efficiency. They also share practical tips for seamlessly integrating new communication systems, real-life success stories from dental entrepreneurs who have benefited from these advancements, and the critical role of effective communication in scaling a dental business. Tune in for actionable advice and expert insights tailored for high-revenue dental entrepreneurs, aiming to revolutionize patient interactions and internal communications for a more connected and efficient practice.   To Learn More About Mango Voice visit their website

    196: Digital Marketing Essentials for Practice Growth

    Play Episode Listen Later May 16, 2024 43:47


    In this episode, Emmet hosts Max Baybak, Co-Founder and Chief Growth Officer, Influx Marketing, to discuss valuable insights on maximizing digital marketing strategies for dental practices. They delve into the nuances of crafting a strong web presence, the power of consistent content creation, and why every dental entrepreneur needs to think of themselves as specialists. Max also shares expert tips on follow-up processes to bring in high-value patients and the advantages of niching down without limiting your services. Additional topics include patient avatars, selecting the right advertising channels, medium, message, competition, pay-per-click advertising, local SEO, engaging social media content, staying ahead of future search trends, and more. Tune in for actionable strategies to attract high-value patients and elevate your practice.   To Learn More About Influx Marketing check out their website here

    EP 195: Direct Mail & Digital Marketing Synergies To Increase Patient Flow & Practice Revenue

    Play Episode Listen Later May 9, 2024 36:32


    In this episode, Emmet hosts Jessie Stamp, Marketing Consultant, and Judy Webster, VP Sales & Service, both of PatientNEWS. They take a deep dive into modern dental marketing, both traditional methods like direct mail and digital strategies, covering how strategically planning your marketing efforts can help mitigate the impact of rising inflation and increase revenue. Emmet, Jessie, and Judy explore how direct mail maintains a tangible presence in a digital age, fostering brand awareness and patient engagement; the synergy between direct mail and digital efforts, and optimizing campaigns to bolster online visibility and cultivate lasting patient relationships. Learn about SEO, clicks, analyzing local demographics and practice data, and many other marketing terms/strategies to tailor your approach. From website optimization to tracking marketing spend ROI, you'll gain actionable insights to amplify brand presence and navigate the evolving marketing landscape.   To Learn More About PatientNEWS Visit

    194: Learn, Earn, So You Can Return; Copy Genius; and Other Advice with Dr. Bill Dorfman

    Play Episode Listen Later May 3, 2024 35:44


    In this episode, Emmett hosts the world's most famous cosmetic dentist and New York Times Bestselling Author, Dr. Bill Dorfman. He shares his incredible career story and entrepreneurship journey offering advice for new and experienced dental entrepreneurs alike. Emmet and Dr. Dorfman discuss mindsets and frameworks for success including: making your opportunities; when you get a great opportunity don't just take it, master it; learn, earn, so you can return; copy genius; the 10 culture; and more. Dr. Dorfman shares the entrepreneurship lessons he's learned from educating himself on business, out-of-the-box marketing strategies, and bringing in patients; how celebrities became patients at his unique practice; about the founding of his non-profit LEAP Foundation; and much more.   This podcast is sponsored by Influx Marketing — The Digital Agency for Growth-Minded Dental Practices.   To download a free copy of the "Identifying and Closing Your Online Profit Gaps" resource, click here

    193: Why You Need Financial Clarity To Grow Your Practice & How To Get It

    Play Episode Listen Later Apr 25, 2024 39:43


    In this episode, Emmet hosts JW Oliver, Managing Partner, SupportDDS and Tanner Applegate, Founder, Unify, taking a deep dive into a universal dental entrepreneur struggle: financial clarity and why grasping your business's financial health is crucial to reaching your growth goals. They cover the importance of leveling up your financial acumen from understanding profit and loss, EBITDA, forecasting, ensuring your metrics and reports are timely and accurate, and much more. Emmet, JW, and Tanner explore the journey from relying on accountants for basic financial reports to realizing your need for CFO-level support. They offer innovative solutions for procuring such support from outsourcing, fractional CFOs, how technology can help fill the gaps, and more. If you are looking to take your financial knowledge to the next level, this podcast is for you.   To Learn More About SupportDDS Visit

    192: Navigating Growth Challenges: A Conversation with Verne Harnish, Bestselling Author of “Scaling Up”

    Play Episode Listen Later Apr 15, 2024 17:26


    Jake Puhl, CEO of the Dentist Entrepreneur Organization, guest hosts this episode, a discussion with Verne Harnish, Founder of Entrepreneurs' Organization/Founder & CEO of Scaling Up, who is a keynote speaker at DEO Summit 2024, June 13th-15th in Orlando. Verne and Jake explore how to scale a successful business amidst economic uncertainties, focusing on pricing, compensation, and gamification strategies. Through insights from Verne with references to his best-selling books “Scaling Up” and “Mastering the Rockefeller Habits”, they also consider the complexities of leadership development, emphasizing a shift towards "care ship" to foster employee engagement and organizational growth. They share actionable tips and enlightening perspectives for the entrepreneur's journey, highlight what to expect from Verne's inspiring Summit presentation, and much more.   In anticipation of esteemed entrepreneurship expert Verne Harnish as DEO Summit keynote, enjoy this special offer when you register April 16th-18th, you'll get:   - A copy of Verne's bestselling, “Mastering the Rockefeller Habits” book mailed to you - [THE DEO VAULT] 100+ Must-Have Dental Resources for Associates, Operations Challenges, & More - we opened our powerful library exclusively for Summit registrants - Plus use code PODCAST to get $200 off the early ticket price.   Get your ticket now with code PODCAST. *Expires April 18th at midnight! Register now

    191: Exploring Dental Market Shifts & Maximizing Practice Value

    Play Episode Listen Later Apr 11, 2024 41:44


    In this episode, Emmet hosts Brannon Moncrief, CEO & Principal of McLerran & Associates to discuss shifts in the dental industry market, particularly in light of recent macroeconomic changes like inflation and interest rate increases. They take a deep dive into the intricacies of building and sustaining successful dental organizations,  in particular focusing on strategies for eventual sale or long-term ownership; aligning organizational goals with market demands; navigating practice sales, understanding buyer expectations and maximizing economic outcomes; and more. With a focus on practical strategies and real-world examples, Emmet and Brandon offer valuable perspectives on navigating the competitive and evolving landscape of group dentistry and highlight the need for adaptability and strategic planning.   Interested in attending McLerran's Workshop at DEO Summit? Register Here

    190: Navigating The Changing Insurance Reimbursement Landscape

    Play Episode Listen Later Apr 4, 2024 38:00


    In this episode, Emmet hosts Nick Noda, Group Account Executive at Kleer, to discuss the changing insurance reimbursement landscape. Emmet and Nick overview and diagnose why insurance reimbursements are not keeping up with the increasing expenses of running a practice, whether it is a crisis, and how/whether dental owners and entrepreneurs can operate more efficiently/employ other strategies to mitigate this challenge. Related topics discussed include consumer behavior, patient demands, software, the maturing DSO industry, staying competitive, economic/inflationary pressures, labor challenges, bridging the gap for patients who do not have insurance, dental membership plans, and much more.   Learn how Kleer helped one DSO increase production by 150%: Download the free case study here

    189: Women Leaders in Group Dentistry

    Play Episode Listen Later Mar 28, 2024 46:28


    In this episode DEO Coach Amber Nish hosts Dr. Lori Noga, founder and CEO of Tranquility Dental Wellness Center with 4 locations in Washington state; Dr. Maja Martin, co-owner and chief dental officer of Village Dental with 4 locations in North Carolina; and Camie Worley, DEO Operations Coach. They each share their career journeys highlighting their successes and lessons learned. Dr. Noga, Dr. Martin, Camie, and Amber also discuss a multitude of topics on women's leadership in group dentistry including the benefits of having women in ownership/leadership positions; the difference between how a woman leads vs. how a man leads; “Mom guilt“; the imposter syndrome; women supporting each other in leadership roles; and much, much more. Tune in for this special episode for words of wisdom and insight from some of the most amazing women leaders in the industry.    Join us for growth, knowledge, and fun at DEO Summit 2024, the most powerful event in group dentistry!   Get your ticket today and save $200 with coupon code PODCAST. Register now

    188: Decoding Accounting & Financials for Scaling Success

    Play Episode Listen Later Feb 8, 2024 39:13


    In this episode, Emmet hosts Patrick Arnold, Manager, and Mark Rudolph, Shareholder, both from Elliot Davis, discussing accounting and finance for dental entrepreneurs on everything from benchmarking, partnerships, associate equity, compensation, margins, financial acumen, and more. They cover the accounting specialties of tax accounting, tax strategy, and managerial accounting, emphasizing the need for tailored accounting services. Mark and Patrick advise on essential capabilities for dental owners' finance/accounting teams, stressing forward-looking accounting, budgeting, and forecasting. They outline steps to align financial systems with practice growth, ensuring access to crucial data for successful scaling.   To Learn More Visit their Website: https://www.elliottdavis.com/   Or Connect with Patrick Arnold: patrick.arnold@elliottdavis.com Mark Rudolph: mark.rudolph@elliottdavis.com   This Podcast is Sponsored by Elliot Davis.

    187: Large Practice Sales and Partnerships

    Play Episode Listen Later Jan 25, 2024 43:55


    In this episode, Emmet hosts Chip Fichtner, Co-founder and Principal, Large Practice Sales. They discuss what's happening in the marketplace right now; partnerships; if you're thinking about a transaction; what constitutes a  “large practice sale”; ways deals are being structured currently, the difference between a DSO and an “IDSO”; and much more. Chip shares what numbers to look out for and any potential red flags when considering a transaction. They dive deep into specific financial indicators to review when evaluating a DSO's financial health, and many more financial topics. To Learn More About Large Practice Sales Visit their Website: https://largepracticesales.com/ FB Page: https://www.facebook.com/largepracticesales   Sponsored by Large Practice Sales.

    186 - Revolutionizing Dentistry: Maximizing Profitability with Rectangle Health's Tech Solutions

    Play Episode Listen Later Dec 15, 2023 32:48


    In this episode, Emmet Scott sits down with Brian Doyle from Rectangle Health to explore the crucial topic of profitability in dental practices. Together, they navigate the landscape of Rectangle Health's innovative solutions, including post-adjudication balance collection, virtual insurance card processing, and waitlist management with patient self-scheduling. Discover how these tools simplify payment processes, automate insurance tasks, and optimize scheduling, ultimately boosting revenue and enhancing the patient experience. Doyle emphasizes the pivotal role of technology in reducing costs and increasing efficiency, making this episode a must-listen for dental professionals looking to stay ahead in the industry.  

    185 - The Secret to Scaling: The Power of Organizing Your Ideas

    Play Episode Listen Later Nov 10, 2023 17:32


    In this episode of "DEO Growth Secrets," Emmett unravels the key to scaling your dental group business. Instead of traditional growth strategies like capital or team expansion, he unveils the often overlooked secret: the power of organizing and prioritizing your ideas. Emmett introduces the IDOPE process (all ideas documented, organized, prioritized, then executed), a simple yet highly effective method to supercharge business growth. With the IDOPE process, you can create clarity and focus, ensuring your projects make a real impact. Join Emmett on this journey to learn how to overcome overwhelm, implement efficient project management, and scale your dental practice with precision. If you're seeking success and growth, this episode is a must-listen!

    184 - Student Loan Repayments: What it Means for You as a Dental Leader

    Play Episode Listen Later Nov 3, 2023 41:50


    In this special episode of DEO Growth Secrets Podcast, host Emmet Scott and CEO of the DEO Jake Puhl dive into student loan repayments and its potential impact on the dental industry and  answer questions from DEO members in real time. Join us for essential insights into navigating the evolving dental landscape.  

    183: Department Growth: The First Right Question

    Play Episode Listen Later Oct 23, 2023 13:59


    In this episode, Emmett discusses the first right question you need to be asking when you're looking at department issues and department growth: recommending to start by defining what that department is. He overviews why you can't make appropriate hiring decisions for a department or solve related challenges if you have not first defined its purpose including roles and responsibilities. He gives some tactical examples and shows how to expand this principle into other areas you are leading and growing in your dental group.

    182: Commercial Real Estate Ownership for Dental Practice Owners

    Play Episode Listen Later Oct 6, 2023 27:56


    In this episode, Emmet speaks with Kyle Henderson, Head of Acquisitions, Withco about “all things” real estate investment. In particular, Kyle discusses a real estate investment strategy that emphasizes properties crucial for a business's income generation, often referred to as "mission critical locations." He explains why dental facilities are a prime example of such essential locations. Kyle shares the key benefits of commercial real estate ownership for dental practice owners. Emmet and Kyle cover why investing your capital in your practice, is a worthy financial move to consider because it allows you to have more control of your financial future.   Join Kyle in the "Own Your Practice's Real Estate in Just 5 Years" webinar taking place October 11th, 2023 at 5 PM ET. Register here: https://with.co/deo   Follow withco on IG: https://www.instagram.com/risewithco/  

    181: Navigating Inflation in Dental: Unique Solutions To Save on Labor & Billing Costs

    Play Episode Listen Later Sep 28, 2023 32:56


    In this episode, Emmet hosts J.W. Oliver Jr., Managing Partner; Brenda McNulty, Dental Group Director; and Victoria Johnson, Chief Growth Officer of RCM Solutions; all of SupportDDS to discuss and explore how inflation is affecting the dental industry, forcing dental entrepreneurs to rethink their strategies, especially with growing labor and patient acquisition costs. They cover unique solutions that technology offers to help mitigate the effects of an inflationary rollercoaster economy, including centralizing and offshoring workload with remote teams while maintaining high-quality customer service. They overview how adding remote team members to your staff works, and discuss tasks/services virtual staff can cover, revenue cycle management, hiring, retention, ​​cost savings, opportunities, contingencies, software integrations, culture, wages, and much more. To learn more visit: https://supportdds.com/

    180: Fueling DSO Growth with AI: Strategies for Scalability and Success

    Play Episode Listen Later Sep 22, 2023 52:49


    In this episode, Emmet hosts Adam McDaniel, Segment Manager, Henry Schein One, and Florian Hillen, Founder & CEO, VideaHealth, to discuss AI and how it can boost dental company growth. They discuss AI's capabilities, the opportunities it offers, and contingencies to be aware of. Emmet, Adam, and Florian break down whether AI can really leverage value between the team and the patient and likewise for associates and standard of care. They cover many other tech/AI topics such as integrating software, simplifying daily tasks, using AI for research and marketing, and much more.   To learn more visit: https://henryscheinone.com/ https://www.videa.ai/  

    179: 3 Things You Need to Scale Your Dental Organization

    Play Episode Listen Later Sep 11, 2023 11:19


    In this episode, Emmet reflects on what successful dental organizations have in common. He discusses the DEO Growth 30 (the 30 foundational things that you need in order to grow a thriving dental group) and highlights 3 of them. 1: Prioritization is key to moving from entrepreneur to executive. 2. Having a well-defined org chart is key for a cohesive team, healthy culture, defining responsibilities, etc. 3. Timely and accurate P&L statements are a must-have reference for making the right decisions to scale. Emmet dives deep into each of these, illustrating how they function in a thriving, growing dental group.

    178: 4 Stages of High Achieving Leaders

    Play Episode Listen Later Sep 5, 2023 13:34


    In this episode, Emmet breaks down the 4 stages of high-achieving leaders. He gives this framework so you can benchmark yourself or a team member and forge a path to get to the next level. He explains the qualities and work approach for each level: 1. reactive stars, 2. superstars, 3. universe (or galaxy), and 4. creator. Emmet offers insight into how entrepreneurs can use this framework to level up their leadership development of themselves and their team to successfully grow their businesses and achieve goals.

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