Nice Work! In the Atlassian Ecosystem

Find out how we use the Atlassian Cloud to run a 24/7 growing company, across 7 offices around the world. In this webinar recording, we talk about how to leverage powerful methodologies such as Traction, GTD, Rockefeller Habits and OKRs to ​drive clarity and alignment in your team and how to use the Atlassian Cloud to implement these methodologies. 

We at ServiceRocket have identified and embraced that being a responsive organization is essential to keep evolving. In this webinar recording, you will learn how moving to Jira Cloud made it easier for us. And to learn more about responsive organizations, go to responsive.org. 

If you've been running your Atlassian stack on Server or Data Center, you've probably heard the buzz about migrating to Cloud. But rather than just telling you about the benefits of moving to Cloud — better cost control, easier upgrades, and effortless scale – we want to show you why it's the smart move by walking you through our own experience with the upgrade. That's right, even Atlassian Solution Partners like ServiceRocket have realized the promise of Atlassian Cloud and are leading our customers to sustainable business success through actions, not words. Join ServiceRocket CEO, Rob Castaneda, and other ServiceRocket leaders for a first-hand account of our upgrade to Atlassian Cloud experience and get a better understanding of: The business challenges that led us to Cloud The tipping point that finally made the decision for us How we're planning and deploying our new Atlassian instance How a move to Cloud serves our business now and in the future Plus a bunch of funny and not so funny anecdotes that came out along the way.

I was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How Self-Selection Lets People Excel." Obviously, I had to get her on the show to talk about it. Sandy Mamoli is an Agile coach and founder of Nomad8, a small but perfectly formed Agile consultancy in Auckland, New Zealand. She's a former Olympian, a geek, a gadget junkie, international keynote speaker. She has a masters degree in artificial intelligence and knows quite a lot about Agile. As you can tell from the interview, I didn't know anything. This interview truly was about me asking Sandy a bunch of questions to learn how self-selection is creating organizations of the future.  Learn more about Sandy:  About her session at Agile Australia: http://agileaustralia.com.au/2019/speakers/sandy-mamoli/ Her company, Nomad8: https://nomad8.com Her slides on Holacracy: https://nomad8.com/articles/holacracy-slides/ Sandy actually implemented this stuff: https://www.slideshare.net/smamol/how-i-tried-holacracy-and-lived-to-tell-the-tale-151317408 A more detailed write up on Holacracy: https://nomad8.com/uploads/pdf/Holocracy_How_I_survived_to_Tell_The_Tale_article.pdf   We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Write a review on whatever service you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

The majority of executives say that agility is a critical organizational capability, says Pamela Meyer, author of Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations. The irony is that most organizations aren't agile. They aren't doing it. If they are doing it, it's coming from a mindset that isn't agile. That's a hard pill to swallow. Leaders know they have to be more agile, responsive, and nimble. But there is still a belief that agility is risky. "What if we make bad decisions?" This is the wrong mindset because actually agility is about minimizing risk while delivering value faster to customers. We talk to Pamela about how organizations can shift their collective mindsets and become more agile.  Learn more about Pamela: Pamela's Website: https://pamela-meyer.com/ Her Book: https://www.amazon.com/Agility-Shift-Creating-Effective-Organizations/dp/1629560707/ref=sr_1_1?ie=UTF8&qid=1431653481&sr=8-1&keywords=the+agility+shift The Agility Shift Inventory: https://pamela-meyer.com/agility-shift-inventory/ On Linkedin: https://www.linkedin.com/in/pamelameyerphd/   We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Write a review on whatever service you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Becky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that they deal with every day... and keep their sanity. Learn more about Becky and Dragonboat.io:  Dragonboat website: https://dragonboat.io/ Her presentation slides: https://docs.google.com/presentation/d/1CzE5pAjPnIz1WrNjk9uW06ufkcq4fc-PzZtcfHI2Oao/edit#slide=id.p On Linkedin: https://www.linkedin.com/in/beckyflint/   We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Write a review on whatever service you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Fred Fowler changed the way I think about agile. And specifically how I think about scrum. He helped me realize that scrum is for projects that require you to figure it out. That's why scrum works so well for software projects because the speed and frequency at which software needs to be shipped, we are always figuring it out. Waterfall methods of work are for work that you've already figured out. You may use scrum to figure out how to build a house. When you are ready to take that house and build 50 of them, you wouldn't use scrum anymore. Software projects aren't the only type of work that requires a continuous process of figuring it out.  Fred Fowler is scrum certified. He has is Profession Scrum Masters (PSM I and PSM II). He is also only one of 50 people or show with his PSM III. He also offers enterprise coaching services and training classes to help people become PSM certified. Fred is also author of, "Navigating Hybrid Scrum Environments: Understanding the Essentials, Avoiding the Pitfalls." To say that Fred is an agile coach is understating his career in a big way. He has had an extensive career in the public sector serving on the city council for the city of Sunnyvale in the heart of Silicon Valley and is the former mayor of Sunnyvale. Fred is currently working on a project in East Palo Alto, CA called Project WeHope, helping people become healthy, employed, and housed.    We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Write a review on whatever service you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Nice Work to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome this resistance, Keith asked a lot of questions, questioned the status quo (politely, we might add), and got Jira and Salesforce connected. There is a lesson here in challenging the status quo with questions...it helped that Keith was new to the teach and could ask the "Huh" and "Why" questions that most people, who have been on a team a long time, can be afraid to ask. But this is how change is done.  Keith used ServiceRocket's Connector for Salesforce & Jira to do this, you can learn more about one the Atlassian Marketplace.  Learn more about Keith: On Linkedin: https://www.linkedin.com/in/keithmattes/   We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Write a review on whatever service you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Genevieve Blanch, partner manager at Refined joins the show to talk about the importance of making sure users can find the information they need...whether on Confluence or Jira Service Desk. The thing about highly customizable software Jira and Confluence is that it can become seemingly disorganized over time. To prevent this, it is important to provide structure and organization as part of the design process. This is what Refined helps people do. Refined is a site building tool that makes Confluence and Jira Service Desk look beautiful and branded and, most importantly, organized. Bill and Genevieve also catch up on the show after meeting at Atlassian Summit 2019 for the first time.  Learn about Genevieve and Refined: On Linkedin: https://www.linkedin.com/in/genevieveblanch/ Refined: https://www.refined.com Tell us what you think of Nice Work! You could: Write a review on Apple Podcasts or where ever you get your podcasts.  Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Help desks are not the only teams that take and fulfill requests from employees in organizations. Marketing teams are asked to approve copy. Facilities teams are asked to fix broken doors. Legal teams are asked to review contracts. The difference is that help desk teams do not have a reputation of being a black hole. Everyone knows that they can fill out a form and get help. Even if it is "eventually." This is not the same for business teams. Most of the time, we need to know who in marketing or facilities or legal, we need to ask. Then we send an email. Here's the problem, with that approach, there is no way to count the requests, track how long requests take, know what to do when someone goes on vacation. In other words, there is no transparency. Kate Caldecott, Chief Operating Officer at ThinkTilt and Simon Herd, Founder and CEO of ThinkTilt join Nice Work! to help us understand why business teams need to adopt principles of ITSM and why they should do it with Jira Service Desk. They even wrote a white paper about it called, "From ITSM to ESM: Enterprise Service Management with Jira Service Desk."  Learn more about Kate and Simon: That ThinkTilt White Paper: http://info.thinktilt.com/itsm-to-esm-white-paper ThinkTilt Website: http://www.thinktilt.com Kate on Linkedin: https://www.linkedin.com/in/kate-caldecott-01762312/ Simon on ThinkTilt: https://www.linkedin.com/in/simonherd/ Thanks so much for listening! If you like this episode, please subscribe to “Nice Work! An Atlassian Ecosystem Podcast" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram

Anthony Coppedge is a certified agile leadership coach, holds a few agile certifications, a former director of marketing, and currently an agile marketing consultant. He has also used Jira in various roles during his career and we are going to talk about Anthony about business teams using agile, jira, and the trials and tribulations teams go through as they adopt agile. If you listen all the way to the end, Anthony gives me a little coaching. Seriously. On the spot coaching. I had to go get a pen and paper to do it. Learn more about Anthony: On Linkedin:  https://www.linkedin.com/in/anthonycoppedge/

Marie Kent is a consultant & solutions architect at Clearvision, an Atlassian Solutions Partner. She is also a certified agile coach, SAFe Program Consultant (SPC), and a certified scrum master. She is also certified in three Atlassian disciplines: agile development with Jira Software, Jira Service Desk and, Jira Project Administration. We met Marie at Atlassian Summit 2019. I wanted to press record at Summit but we didn't have time. So Maria joins Nice Work to talk more in-depth about how teams can adopt agile, what gets in their way, and why business teams might be able to implement agile methodologies with less friction that technology teams. Who knew? Learn more about Marie: At Clearvision: https://www.clearvision-cm.com/profiles/consultant-trainers/marie-kent/ On Linkedin: https://www.linkedin.com/in/marie-kent-692b51142/

We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things.    In this episode, we talk to Keith Mattes, former Jira administrator, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience.    Learn more about Keith:   https://www.linkedin.com/in/keithmattes/

We met Kimberly Deal at Atlassian Summit 2019. Actually, we met her in the conference app a week before Summit. We planned to meet in person, but we both got so busy it never happen. So we met up with her after Summit and pressed record. We had a fun conversation. Kimberly is a 2X certified Atlassian professional and is working on her third. She is also an Atlassian User Group (AUG) Leader for Columbus, Ohio. One of the interesting things we talked about is why Kimberly liked the Training Theater at Summit so much. "You are already certified. Why would you go to training?" Kimberly replied wisely: "There might be tidbits and tricks I might not know." Ah. Refreshing. Beginners mind. Even though she is certified, she finds herself in her work in Jira, for example, taking the long way to do some action. She knows there is a better way, but she just never took the time to discover and learn what it might be. That's why she goes to training. This was especially true for her with Confluence. She uses Confluence regularly, and thought she knew it well. Until she started one of the classes at Summit. She learned all kind of simple and useful functions she didn't know existed. That's the power of continuous learning. Learn more about Kimberly: Atlassian User Group Columus: https://aug.atlassian.com/columbus/ On Linkedin: https://www.linkedin.com/in/kimberlydeal/

If you do one thing today, you must listen to this episode. It will restore your faith in our younger generations. Big time. You may recall from episode 34 that we interviewed Jeff Tillett, Senior Build and Release Engineering Manager at AppDynamics and Dallas Atlassian User Group (AUG) Leader from the floor at Atlassian Summit. After that interview, Jeff told us his daughter helped organize the Dallas AUGs, and....well....after hearing that, how could we not get his daughter, Kaitlynn Tillett, on the show. So we did. Not only does Kaitlynn help her dad organize the AUG...and use Confluence to do it..Kaitlynn uses Confluence for all communications in her scout troop group. No more messy email lists. She no longer needs to resend emails to troop parents who claim they did not receive the email with details about the weekend camping trip. Her answer to everything is now, "It's on Confluence. Here's the link." How many teenagers do you know who use Confluence? Think about it. Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Gillian Rourke is an avid user of both Confluence and Jira. In fact, her role at KPMG UK is in part to translate client project business requirements into Jira projects and Confluence space and then onboard and training both KPMG engagement teams and the clients they will invite into the Jira project and Confluence space for the project. Most of us think that the main us of Jira and Confluence is to bring teams together around their work, but there are many companies that invite external users into Jira and Confluence to collaborate better. This could mean inviting clients into a Jira project. For that matter it could mean inviting vendors and other outside service providers into both Jira and Confluence to get work done. We talked to Gillian about how she does that in her work.  We also talked to Gillian about her experience at Atlassian Summit 2019. This was Gillian's first trip to Summit and she said it was awesome. We're not trying to make you all jealous. Gillian and I just wanted to bring a little bit of Summit to you.   Here is a link to the European Software Testing Awards 2018: https://www.softwaretestingnews.co.uk/european-software-testing-awards-2018-winners/ Here you can watch the recorded sessions from Atlassian Summit 2019: https://www.atlassian.com/company/events/summit/watch-live Learn more about Gillian: On Linkedin: https://www.linkedin.com/in/gillian-rourke-4712a6a7/ Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Joanna Thurmann, Atlassian Certified Professional and ServiceRocket technical trainer, joins Nice Work! to recap her Atlassian Summit 2019 experience. We talked about three things. First, we talked about gratitude at work. Shawn Achor gave a keynote talk about happiness and one of the things we can all do at work (one thing we actually have control over at work) is have and/or express gratitude. It is such a simple and powerful idea.  Here is a link to Shawn Achor giving a TED talk on this topic: https://www.ted.com/talks/shawn_achor_the_happy_secret_to_better_work?language=en You can see all the Atlassian Summit 2019 Keynote presentation here: https://www.atlassian.com/company/events/summit-us/watch We also talked to Joanna about Atlassian University training offerings at Summit. Joanna taught two pre-conference courses for Jira Project Administration and also delivered mini-education sessions during the conference in these theater sessions. Which were so popular that people were standing in the aisle. It was inspiring to see so many people get certified at Summit. They were very proud to wear their certification hoodies...as they should be.  Link to Atlassian Certifications: https://www.atlassian.com/university/certification Even Bill might consider the project administrator and agile certifications.  Finally we talked to Joanna about higher purpose and give back. Joanna is passionate about this topic and spend time building homes (among other things, which she talks about) in Tijuana through the Tijuana Ministry. Atlassian participates in the Pledge 1% program as do many of the Summit Sponsors, who proudly displayed their membership on their booth. Joanna was impressed with one of the Summit sponsors, Praecipio, that gave booth visitors a choice to receiving a t-shirt or opting in to have Praecipio donate an equivalent amount of the shirt to a charity. For people who want to give back and have enough t-shirts already, which is a lot of people, this made a positive impression.  Link to Tijuana Ministry: http://www.tijuanaministry.org/ Link to Pledge 1%: https://pledge1percent.org/ Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Matthew Denny, UX Designer, Problem Solver, Transformation Advocate, and Bureaucracy Slayer. He also works for NAVAIR, which is part of the U.S. Navy. Matthew describes a hands-on course about DevOps that he took at Summit that seemed to us as highly valuable.    Learn more about Matthew:   On Linkedin: https://www.linkedin.com/in/matthew-denny/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Pawel Mazur and Jacek Wizmur-Szymczak from Spartez. This is an entertaining and educational look into the Spartez culture, and afterwards you will understand how seriously they take being customer-focused.    Learn more about Spartez, Jacek, and Pawel: Spartez: https://spartez.com/ Chat for Jira Service Desk: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview Jacek Wizmur-Szymczak on Linkedin: https://www.linkedin.com/in/jacekwizmurszymczak/ Pawel Mazur: https://www.linkedin.com/in/paweł-mazur-906638124/  

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to: Adam Saint-Prix, Senior Manager, Technical Account Management Bhushan Nagaraj, Principal Technical Account Manager Kathryn Grier, Technical Account Manager Archana Menon, Technical Account Manager We learned about the Technical Account Manager (TAM) role at Atlassian, how they lead customers to achieve outcomes, and then we debated whether to focus on process or outcomes.   Learn more about Atlassian TAMs: https://www.atlassian.com/enterprise/tam   Learn more about the TAMs we talked to:  Adam Saint-Prix, Senior Manager, Technical Account Management https://www.linkedin.com/in/adamx/ Bhushan Nagaraj, Principal Technical Account Manager https://www.linkedin.com/in/bhushan154/ Kathryn Grier, Technical Account Manager https://www.linkedin.com/in/kathryngrier/ Archana Menon, Technical Account Manager https://www.linkedin.com/in/armenon/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Daniel Schillace, Training Sales Advocate and Robert Bleeker, Education Manager both from Atlassian University about getting certified, earning skills badges, and blowing up LinkedIn profiles with Jira skills.    Learn more about Atlassian University: http://training.atlassian.com   Daniel on Linkedin: https://www.linkedin.com/in/danschillace/   Robert on Linkedin: https://www.linkedin.com/in/rhbleeker/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Bob Swift of Bob Swift Atlassian Add-ons and Appfire. We talked to Bob about how he identified and figured out how to solve all those problems building on the Atlassian platform. Bob kind of gave us a hard time at the beginning of the podcast. I guess he wanted us to be more prepared.    Learn more about Bob:    Appfire website:  http://www.appfire.com/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Stefan Kleineikenscheidt CEO of K15t about document management in Confluence. Rob and Stefan talked about how ServiceRocket could use K15t’s Document Management product to help with its process documentation journey.    Learn more about Stefan:   Website: https://www.k15t.com   Linkedin; https://www.linkedin.com/in/stefan-kleineikenscheidt-a064161/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Andreas Knecht Co-Founder of Code Barrel about automation in Jira. We also talked about Code Barrel’s 4 day work week and how well it is working. People are just as effective and that people are even more focused.    Learn more about Andreas and Code Barrel: About Code Barrel: https://codebarrel.io/about-us

 We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Roberto Dominguez Founder and CEO of Comalatech. The wine was flowing at the Comalatech booth and Roberto was very eager to share some with us.    Learn more about Roberto: https://www.comalatech.com/about/meet-the-team/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Vidar Svansson Chief Product Officer at Tempo about learning Tempo products in-product, directly in the Jira menu which makes it convenient for customers and potential customers. We also talked about re-writing apps to work on Server and Cloud and the fun deployment challenges that presents.    Learn more about Vidar:   Tempo:  https://www.tempo.io/jira-project-management-tool   Vidar on Linkedin:  https://www.linkedin.com/in/vidarsvansson/?originalSubdomain=ca  

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Martin Seibert Founder and CEO of //SEIBERT/MEDIA. Rob and Martin catch up after a year and argue of the relevance of intranets, the diagramming movement, and company culture, specifically not being political at work or with customers. We also talked about SAFe in the shadow of the AgileCraft acquisition.    Learn more about Martin:   //SEIBERT/MEDIA:  https://www.seibert-media.com   Linchpin (the Fax Machine): https://www.seibert-media.com/en/services.html#intranetsoftware   Draw.io: http://draw.io

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Nicholas Muldoon, co-CEO of EasyAgile and Teagan Harbridge, Product Manager at EasyAgile about the AgileCraft acquisition, what it means for the future of the Atlassian Ecosystem and where it fits into the Atlassian Agile stack. We also talked about company values and culture and how much happiness we could bring to the world if we break down silos and minimize politics at work.    Heavy.    Learn more about Nicholas and Teagan and EasyAgile:    EasyAgile: http://www.easyagile.com   Nicholas on Linkedin: https://www.linkedin.com/in/nmuldoon/   Teagan on Linkedin: https://www.linkedin.com/in/teagan-harbridge/?originalSubdomain=au

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.  In this episode, we talked to Jeff Tillett, Dallas AUG Leader AND DevOps Build and Release Engineering Manager at AppDynamics AND conference App leaderboard (unofficial) champion. It is only an unofficial designation because Atlassian Summit is not over yet. Jeff could still be overtaken my Matthew Denny (Inside joke).  Learn more about Jeff:  Dallas AUG:  https://aug.atlassian.com/dallas/ On Linkedin:  https://www.linkedin.com/in/jeffreytillett/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.  In this episode, we talk to Jaime Capitel from DEISER, an Atlassian Ecosystem Partner based in Spain.  We were also joined by Genevieve Blanch from Refined....who introduced this episode with a little rap about Atlassian Summit. It is breathtaking.  Learn more about DEISER:  DEISER website: http://www.deiser.com Jaime Capitel on Linkedin:  https://www.linkedin.com/in/jaime-gonzalez-capitel-87089a17/ Genevieve Blanch on Linkedin:  https://www.linkedin.com/in/genevieveblanch/

On this episode of Nice Work! An Atlassian Ecosystem Podcast, ServiceRocket technical consultant Daniel Weinberg talks about AgileCraft; what the latest Atlassian acquisition means for agile practices, how it fits into the Atlassian ecosystem, how might this improve Atlassian support for scaled agile and who should consider looking into AgileCraft. We also talk about what this means for Jira Portfolio. Have a listen.  If you are not yet registered for Atlassian Summit: It might be too late for you to register for Summit, but just in case...get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit:  https://www.atlassian.com/company/events/summit Learn more about ServiceRocket: http://atlassian.servicerocket.com Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

Justin Alex Paramanandan, ServiceRocket technical consultant out of our Sydney office joins Nice Work! to talk about OpsGenie. We talk about what it is, where it fits in the Atlassian toolset and who should consider using it and why.  If you are not yet registered for Atlassian Summit: Get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit: https://www.atlassian.com/company/events/summit Learn more about ServiceRocket: http://atlassian.servicerocket.com   Tell us what you think of Nice Work! You could: Write a review on iTunes (or where ever you get your podcasts). https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

On this episode of Nice Work, Foogie Sim, Technical Atlassian Consultant from the ServiceRocket office in London, talked about why customers are switching from ServiceNow to Jira Service Desk and why he talked a marketing team from using Jira Software into using Jira Service Desk. Wait! What? A marketing team using Jira Software. Jira Service Desk?   06:36 - Why customers are switching from ServiceNow to Jira Service Desk 12:53 - When people get hooked on Jira Service Desk 23:00 - Marketing team wanted to use Jira Software and Foogie talked them into using Jira Service Desk 31:39 - Guess what, "Customers" in Jira Service Desk Can Approve Items in the Workflow 34:26 - Converting spreadsheets to Jira issue types If you are going to Atlassian Summit: Check out the following sessions:  Matt Doar, Staff Engineer at Linkedin on Data Center Katie Burke, CPO at HubSpot on Confluence If you are not yet registered for Atlassian Summit: Get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit: https://www.atlassian.com/company/events/summit Learn more about ServiceRocket: http://atlassian.servicerocket.com Bill's Book - The Art of Agile Marketing: https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence/dp/1732462607/ref=sr_1_3?keywords=the+art+of+agile+marketing&qid=1553027700&s=gateway&sr=8-3 Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @billcush.  Thanks for listening to the show.

I have to admit, I love having a native mobile app on my phone that makes it easy for me to work on my Jira issues when I'm on the go. The Jira instance I use every day is Server, so there is no mobile app, which isn't such a big deal mostly. I work in the office, sitting in a desk, and frankly, I don't feel a burning desire to work on my projects using my phone. But once Marc Verstaen, founder and CEO of Anaxi introduced me to his mobile app and I connected it to my Jira instance, I found it liberating. The simple fact that I can scroll through my filters, check in on tasks I am working on and also comment and assign, makes me more responsive to my colleagues without feeling like I am sitting down to work.  On this episode of Nice Work! we talk to Marc about the interface he is building for Jira (and Github), why he is doing it, and what it means for working more effectively.  Yes! Some of you may have noticed that we have not published an episode of Nice Work! since late 2018. I know you have missed it. I have certainly missed talking to so many smart guests about how they use the Atlassian suite to do great things. So, we're bringing it back. We have several cool guests lined up. And we will be on-location at Atlassian Summit 2019 in Las Vegas running episodes of the show from the Expo floor. Please come by the ServiceRocket booth and say hello. If you have not registered for Atlassian Summit yet, I'd like to make that a bit easier for you by giving you a 20% discount. When you register, use the code: TAKE20TEAM619. With this, you get a 20% discount. Here is the link to Summit: https://www.atlassian.com/company/events/summit Register now. Come by and say hello. Maybe we'll interview you on the podcast. Tell your Atlassian story. Learn more about Marc: Anaxi: https://anaxi.com/ On Linkedin: https://www.linkedin.com/in/marcverstaen/ On Twitter: https://twitter.com/verstaen Tell us what you think of Nice Work! You could: Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Tweet us using the hashtag #NiceWork and mention @ServiceRocket Comment below. Thanks for listening to the show.

Zach Boerner is a senior technical consultant at ServiceRocket. He joins Nice Work! to talk about Jira Portfolio and how to use it right. Lacey asked the right question, "How long does it take to see Jira Portfolio's real value?" Zach's answer was comforting and frightening. "If you are doing everything right, your return on investment in Jira Portfolio is instantaneous," says Zach. Doing everything right means you have a well-groomed backlog and your stories are estimated out for a reasonable amount of time. In other words, your data has to be good. Of course. If you get that part right, then Jira Portfolio will show you where your work stands. Zach explains that you will know 1) we have a full year of work for this team ahead of us, and we are in big trouble with our current deadlines; OR 2) our backlog ends in only three months and then what are we going to work on. In either case, we can use the output from Jira Portfolio to make decisions, ask for resources, or let the business know they can make that new product announcement at the conference in the spring.  This is the kind of visibility into our projects most companies would love to have. Zach helps us get our mind straight about what we need to have in place for us to realize the value of it.  Learn more about Zach: Linkedin: https://www.linkedin.com/in/zacharyboerner/ ServiceRocket: http://atlassian.servicerocket.com Connect with your host, Lacey Carlyle: Linkedin: https://www.linkedin.com/in/lacey-carlyle/ All other social media @LaceyTalksTech 

This password thing is getting out of hand. Christian Reichert, co-founder and CEO of re:solution, had enough. He simply got tired of entering his passwords over and over. And remembering all those passwords. And becoming one with the "forgot password" feature. He went to the Atlassian Marketplace and did not find a solution. So he did something about it. A created a single sign-on product for the Atlassian Suite. He came all the way from Berlin to spend that day with us at ServiceRocket to tell us all about it. While he was here, we got him into the Nice Work! studio so we could share part of our discussion with you. Learn more about Christian Reichert and re:solution: Christian's company re:Solution: http://www.resolution.de Christian on Linkedin: https://www.linkedin.com/in/christianreichert/

Jira Service Desk makes it easy to enable customers and support professionals to communicate with transparency. Chat for Jira Service Desk, offered by Spartez, makes it even easier. According to Pawel Mazur of Spartez, "Agents have all the functionality of Jira Service Desk and the customer has a cute UI of a chat." And in a world where everything is moving to messaging, Chat for Jira Service Desk changes everything. Pawel Mazur and Jacek Wizmur-Szymczak from Spartez, join Lacey Carlyle on Nice Work! to talk about how to improve customer interactions with chat.   Learn more about Spartez, Jacek, and Pawel: Spartez: https://spartez.com/ Chat for Jira Service Desk: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview Jacek Wizmur-Szymczak on Linkedin: https://www.linkedin.com/in/jacekwizmurszymczak/ Pawel Mazur: https://www.linkedin.com/in/paweł-mazur-906638124/

You are a Jira administrator. Colleagues come to you for help setting up their projects, their issue types, their workflows, and maybe even their permission schemes. Here's the thing. Your colleagues know what they want AND they don't know what they want. They know they want an issue type that matches how they work. They don't know that of they over-customize it, it will eventually go unused. One of the skills you need to hone, as a Jira Administrator, is listening skills. It is a required micro skill and one that will help you give your colleagues the Jira that they want. In this episode of Nice Work! Alyssa Ross, technical consultant at ServiceRocket, shares with Lacey why she runs an active listening workshop and why you should design more specific exercises for active listening in your meetings with colleagues.  Learn more about Alyssa: Alyssa on Linkedin: https://www.linkedin.com/in/alyssa-ross-6891b7a1/

Think about this for a moment. When we talk about the difference between managers and individual contributors, someone inevitably says (even if they are half kidding), "Well, you know, the team members are the ones actually doing the work." The implication here is that the managers are not doing any work; at least not work of any value value. Obviously, this is not actually true because both are doing work. They are just doing different work and depend on each other equally to get all the work done. Joseph Flahiff, agile coach and author of The New Agile Manager, describes it as a symmetrical relationship between managers and team members. The new agile manager understands this and works with teams to ensure we are all working as effectively as possible. And guess what, Lacey Carlyle, a new managers, gets some free agile manager coaching.  Learn more about Joseph: The New Agile Manager: https://www.amazon.com/NEW-AGILE-MANAGER-Joseph-Flahiff/dp/1978418825 Joseph on Linkedin: https://www.linkedin.com/in/josephflahiff/

Few of us consider ourselves writers. Yet. All day long. All we do at work is write emails, write Confluence pages, write comments on Jira issues. Write. Write. Write. Doesn't that make us writers? Anne Janzer says it does. "If writing is any part of your job and you are paid to put thoughts into words, you are a writer." Janzer wrote this in her book, "The Workplace Writer's Process: A Guide to Getting the Job Done." Did you notice that? Writing is a process. You Jira Administrators will appreciate that. So embrace it. You are a writer.  Think of it this way. You just finished creating a custom workflow, and you are about to buckle down and document how the workflow works, what issue type schemes it is associated with, and which projects it should be used in. That is writing. And I bet most of you Jira Administrators out there, faced with this task, procrastinate writing that documentation. We talked to Janzer about how to use process to improve our writing and communicate our ideas. So put on your ear buds, create a new Confluence page and start taking notes.  Here is a challenge for you: We will send a ServiceRocket T-Shirt to the first five people who create a Confluence template applying the six step process from Janzer's book, which is also the process we talk about in the show. Once you create it, take a screen shot of the template and tweet it to Lacey (@LaceyTalksTech) and Bill (@billcush) using the hashtag #NiceWork! Seriously. Do it. 

Rob Castaneda, founder and CEO of ServiceRocket, told Lacey Carlyle that he started scheduling time on the executive team's calendar before and after the core meeting. He almost breezed by it. Lacey didn't let him. Thank goodness. Because the idea is quit smart and practical. Exec meetings are usually long, and execs don't exactly have a lot of time, so blocking off more time on people's calendar seems counterintuitive. Until you see the the behavior. During the 30 minutes of blocked calendar time before the meeting, people come into the meeting room and start preparing for the meeting. Updating reports and responding to action items from the prior meeting. This makes for a much more productive meeting. Participants prep before the meeting and not during the first 30 minutes of the meeting, while they are not talking, and not paying attention to the meeting. In other words, not being present in the meeting. This pre-meeting blocked time allows people to be present during the meeting because they are prepped. 

Lacey did something different on this episode of Nice Work. She interviewed Bill about his new book, "The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence." Many of you have heard of the agile manifesto. A group of software developers created it on a mission to improve the value software development teams deliver to customers. Did you know there is an agile marketing manifesto? Well, there is. Google it. It's real. Listeners will learn a fun fact on the show that Nick Muldoon of Easy Agile, and two-time guest on Nice Work (Episodes 19 and 8) is one of the original signers of the agile marketing manifesto. So, agile marketing is a thing, and marketing teams are running agile methodologies like kanban and scrum. Some are even using Jira to do it. "The Art of Agile Marketing" is a story about how one team runs scrum on Jira, how they set it up, and how they have evolved over time from lessons learned doing it. 

Have you ever stopped to think how to build a high-performing remote team? I know, I know. You have Jira and Confluence and Bitbucket and Stride. You have remote team members, and they can all chime in. You have the tools. But do you have the culture and the processes and the deliberate tactics to "include" remote works and create an environment in which your entire team can thrive? Think about it. Because tools are not enough.  Peter Bell, who runs a remote team of instructors the Flatiron School, organizes CTO Summits around the world, and writes books, joined Lacey on Nice Work! An Atlassian Ecosystem Podcast, to talk about how to create an ideal environment for remote workers. And we get specific.  Learn more about the Flatiron School (which was recently acquired by WeWork): https://flatironschool.com/ Learn more about Peter's CTO summits here: https://www.ctoconnection.com/ Learn more about Peter's books: https://www.amazon.com/Introducing-GitHub-Non-Technical-Peter-Bell/dp/1491949740/ref=la_B01N03AW6D_1_1?s=books&ie=UTF8&qid=1530552334&sr=1-1 Say hello to Lacey on Twitter: https://twitter.com/laceytalkstech

The best way to become a CTO is to start your own company and call yourself CTO. That's what Dave Shanley did. And now, after starting two technology companies, the last one was acquired by Jama Software and has become Jama Analyze. Naturally, Dave is now VP of Analytics at Jama Software. We talked about a lot of things with Dave. To name a few: How to go from couch to public company executive in six years. How to successfully launch new products by focusing on "why," and why implementing software in your organization requires both a top down and a bottom up approach. According to Dave, "Top down helps but bottom up definitely works." Learn more about Jama Software here: http://www.jamasoftware.com.

You wouldn't think the concept of done is a very controversial topic. If something is done, it's done, right? Not so fast. Across the set of teams in a typical software development lifecycle, done means different things to different teams. This then begs the question, "What does done mean?" Trevor Bruner, Sr. Product Manager at Tasktop joins the Nice Work! Podcast to help us answer this question. 

We are doing something a little different in this episode of Nice Work! Every now and then, we will stray from the trail known as the Atlassian Ecosystem and talk about interesting topics that help us all improve in our work...and even in our personal lives. This episode is the first. Nick Muldoon from Easy Agile is our first returning guest, and this episode was his idea. If you remember from episode 8, which we know you don't, Nick told us he wanted to come back on the show to talk about the vivid vision process. Lacey and Bill read the book in preparation and to get the most out of the show. Nick shares how he got started with the vivid vision and it's now surprise he learned it while he worked at Atlassian. In fact, he like the process so much, he created a vivid vision for his own company, Easy Agile. He even wrote one with his family. This makes Lacey and Bill feel a little like slackers. Nick inspired us to create a vivid vision for the Nice Work podcast. This episode will inspire you, too. 

Surbhi Rathore, founder of Rammer.ai joins Nice Work! to talk about how to automate the collection and recording to action items in your meetings with a little AI. That's right, it's becoming possible to have your action items, spoken in a meeting, logged directly in Jira. It's coming, and Surbhi is making it happen. 

John Wessman, IT Director at Extra Space Storage, comes on to the Nice Work! Podcast to talk about how he took his team with no Atlassian Suite experience to a full blown implementation, across multiple produces, that would make a certified Atlassian professional jealous. It all came down to taking a strategy approach, defining how they wanted to work, then setting up the Atlassian tools to support that aim. That approach is probably the secret sauce to getting buy in from business teams to using Jira and Confluence. Nice work, John!

Marc Ray, Senior Leader Technical Sales and Customer Success at Zephyr, joins Nice Work to talk about QA, behavior-driven development, and why dev teams should start with test cases. Although we know QA is cultural, tools can help bring teams together and make teamwork better. Share this episode with everyone on your team from product managers to developers to release engineers. And yes, share it with your boss, too. QA is a team sport after all. 

Wouldn't it be great if you could look at each of your projects and know, in one place, which one's were most profitable without having to export data from your project management tool, time tracker, and CRM separately and then merge them together? It is a major pain, and Andrey Baskov founder and full-stack CEO of Metric.ai, is solving it with a single view that makes sense of all that data and tells you how your projects are performing. He came into the studio at ServiceRocket Media to help us understand how we can use AI to monitor project performance in Jira. 

One way James Dellow gains a deep understanding of how business users create or consume documents and collaborative content, he like to gain first-hand experience. In one case, working with a mining client who was evaluating Atlassian's Confluence, he went into the mine to gain some insight about how his client might use Confluence.