The NAA Apartmentcast

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we are joined by Kelli Lea, Regional Property Manager for Greystar and 2025 President of the National Apartment Association Education Institute (NAAEI) Board of Directors, who provide an update on all the exciting things happening at National Apartment Association Education Institute, including the latest on its growth strategies and the launch of NAAEI's Career Mapping Tool.  Learn more about NAAEI credentials, as well as online training and continuing education credits, courses and resources available through the Visto, NAAEI's online learning platform. And don't miss the new Career Map Tool from NAAEI.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, guest host Todd Hignite, Vice President of Hearth Management and a member of both the 2025 NAAEI Board of Directors and NAA's DE&I committee, sits down with rental housing affinity group leaders, including Steve Hatten, Regional Sales Executive at Kwikkit and representing Once A Warrior; Monica Frazier, General Manager at Midwood Investment & Development and representing Melanin in Multifamily; Justin Jones, AI Evangelist at Hyly.AI, and representing Multifamily Q Space; and Joelis Barandica-Rodriguez, a Regional Portfolio Manager and representing Latinas in Property Management.During Apartmentalize, find the Affinity Group Pavilion by the NAAHQ Booth in the West Hall of the Las Vegas Convention Center. Wednesday hours are from 10 a.m. to 1 p.m., and again from 5:30 p.m. to 6:30 p.m. On Thursday, from 9 a.m. to 3:30 p.m., and Friday from 9 a.m. to 11 a.m. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Appfolio's Stacy Holden, Vice President and Industry Principal, and Adam Feinstein, Vice President of Product Management, to review the findings of Appfolio's renter preferences research and discuss how those discoveries can translate to maximizing performance in 2025.Visit AppFolio for more. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's industry Research Analyst Eri Bajomo to dive into the findings of NAA's latest research project, “The Ongoing Evolution of Amenity Spaces.” Visit the research section on NAA's website to explore this new report as well as all of NAA's research offerings, including Income/Expense IQ data, industry trends, housing policy research, the apartment market pulse, dollar of rent and much more.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's VP of Research Paula Munger, who after an illustrious career in commercial real estate research and nine years at NAA, has announced her retirement. Listen as we walk through her career and lessons learned, and maybe even a prediction or two about the future state of the rental housing industry. Visit the research section on NAA's website to explore all of NAA's research offerings, including Income/Expense IQ data, industry trends, housing policy research, the apartment market pulse, dollar of rent and much more.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's AVP of Federal Legislative Affairs Owen Caine to walk through the rental housing industry's federal legislative priorities for the 119th Congress. For those interested in learning more about housing policy, NAA has a wealth of resources, including a policy issues library, the Apartment Advocate and Apartment Advocate Pro newsletters, and much more, all on NAA's website. You are also invited to register for Advocate, NAA's annual advocacy conference and Lobby Day, March 25-26 in Washington, D.C. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we are once again joined by Leah Cuffy, NAA Director of Advocacy Research, to discuss the key findings and implications of “Behind the High Cost of Rent,” which is recently released research sponsored by NAA and NHMC that examines the unintended consequences of overregulating the rental housing industry.   Other resources referenced in this episode include Income/Expense IQ, NAA's Dollar of Rent and “Pro-Housing Designation Programs: How States are Incentivizing Pro-Housing Reform.”

This episode of the NAA Apartmentcast is the third in a series discussing women in technology, supported by and featuring NAA's Technology Committee. We're joined for an engaging discussion NAA Tech Committee Member Marysa Raymond, who at the time of the conversation was Vice President Institutional Sales, Strategic Accounts & Affordable Sales for Entrata and now is Director of Asset Management for Middle Street Partners, as well as Kristen Reitmeier, Director of Systems and Technology for Apartment Management Professionals (AMP). Learn more at https://www.naahq.org

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we are once again joined by Kim Hurd, Executive Vice President of Property Management for KCG Companies in Indianapolis and 2024 President of the National Apartment Association Education Institute (NAAEI) Board of Directors, who walks us through all the great things that happened at NAAEI in the third quarter of 2024, including the recommendations from the NAAEI Growth Task Force. Learn more about NAAEI credentials, as well as online training and continuing education credits, courses and resources available through the Visto, NAAEI's online learning platform. 

The National Apartment Association (NAA) and John Burns Research and Consulting have partnered on a quarterly investor and developer survey to provide insights into the multifamily housing industry. On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we are joined by Steve Basham, Research Manager, Rental Surveys, for John Burns Research & Consulting, who's here today to talk about the third quarter results of the survey.  Visit https://www.naahq.org/ for more.Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

During the past few years, NAA has diligently worked to recover damages that housing providers suffered under the U.S. Centers for Disease Control and Prevention's (CDC) protracted eviction moratorium, which financially damaged rental housing owners and violated rights guaranteed by the U.S. Constitution. On August 7, 2024, the U.S. Court of Appeals for the Federal Circuit decided 2-1 that the case move can move forward against the federal government.On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we talk with John McDermott, retired NAA General Counsel, who offers an update on the legal action taken against the unconstitutional government overreach of the CDC's eviction moratorium and walks through the legal framework underpinning the case. Although NAA's efforts have proven successful with this recent appeals court decision, there is still an opportunity for property owners to join the lawsuit and recover business losses attributed to the unlawful CDC eviction moratorium. There is a five-year statute of limitations for possible plaintiffs to bring their claim and this lawsuit is open to all rental housing owners operating in a state or locality under the federal moratorium. Check eligibility at https://www.naahq.org/CDC-eviction-moratorium-lawsuit.  Visit https://www.naahq.org/ to learn more about the National Apartment Association.Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

There are more than 40 million apartments in the United States, of which half are owned and operated by small portfolios, otherwise known as independent rental owners (IRO). On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we take a journey into the world of the IROs with NAA's 2024 IRO Committee Chair Megan Orser of Smart Apartment Solutions and Smart Moves, and 2025 IRO Committee Chair Jeff Ferony of TRIO Properties. For more information and resources for IROs, including the NAA Click & Lease small owner package, visit https://www.naahq.org/Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we sit down with NAA's Senior Staff Attorney Brittany Wood and NAA Staff Attorney Mark Russell to discuss happenings in the legal world that affect the management and operations of rental housing, including the striking down of the Chevron Doctrine by the Supreme Court. For more information on landlord-tenant law and legislative and regulatory compliance, visit https://www.naahq.org/Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only. 

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, guest hosted by NAA's Senior Manager of Industry Relations Tiana Heath, we sit down with Chris Caramanica, Director of Facilities for WinnCompanies, and Angie Drysdale, Regional Maintenance Director for Willow Bridge Property Company, to discuss relevant and timely issues that affect rental housing maintenance.  For more information on rental housing maintenance, including programs like Maintenance Legends and to review the forthcoming results of NAA's maintenance survey, visit https://www.naahq.org/

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, guest hosted by NAA's Senior Manager of Industry Relations Tiana Heath and Kendra Butterfield, Vice President at Elevation Real Estate Management and 2023-2024 Chair of NAA's Mental Health Subcommittee. Episode panelists are Stephanie Lloyd, National Account Executive with Smart Apartment Data; and Valerie Sargent, President of Valerie M. Sargent Inc. and President of Yvette Poole & Associates. They are taking over our airwaves today to talk about mental health in the rental housing industry, and specifically NAA's Mental Health First Aid Training. For more information, visit https://www.naahq.org/webinars/mental-health-first-aid-training

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we sit down with NAA's Leah Cuffy, Director of Advocacy Research, to walk through new research that explores what happens to housing and neighborhood quality when rent control enters the picture. To read the full study, visit https://www.naahq.org/ripple-effect-rent-regulation-and-its-effects-housing-and-neighborhood-quality.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we are once again joined by Kim Hurd, Executive Vice President of Property Management for KCG Companies in Indianapolis, and 2024 President of the National Apartment Association Education Institute (NAAEI) Board of Directors, who walks us through all the recent announcements and great things happening at NAAEI in the second quarter of 2024.Learn more about NAAEI credentials, as well as online training and continuing education credits, courses and resources available through the Visto, NAAEI's online learning platform. Here you can also find details on the Training Needs Analysis Survey, DE&I Awareness Week and Diversity Leadership Program and Leadership Lyceum applications. 

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we sit down with U.S. Department of Housing and Urban Development (HUD) Principal Deputy Assistant Secretary, Office of Public and Indian Housing Richard Monocchio.  HUD and NAA have announced a unique and important collaboration, which features a seven-stop roadshow in advance of the 50th anniversary of the Housing and Community Development Act and creation of the Section 8 Housing Choice Voucher Program.This collaboration between NAA and HUD gives the rental housing industry a unique opportunity to share feedback and speak directly to HUD officials, as well as gives HUD the chance to hear real-time feedback on the nuance and challenges housing providers face with the HCV program. The tour, which kicked off in Philadelphia at NAA's Apartmentalize, will feature stops in Boston, Charlotte, Cleveland, El Paso, Lansing, Las Cruces and Tampa.Stay tuned to NAAHQ.ORG for ongoing updates on this important partnership. 

On this episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we sit down with NAA's Clark Ebbert, Director of Conference Education Programming, to chat about the variety of educational offerings at Apartmentalize, the largest, most important annual gathering of rental housing professionals. We will see you at Apartmentalize, June 19-21 in Philadelphia. 

This episode of the NAA Apartmentcast is the second in a series discussing women in technology, supported by and featuring two members of NAA's Technology Committee, Tech Committee Chair Kendra Bork, ARM, Owner and CFO of Cambridge Management Group and Cambridge Maintenance and Property Services and President and Owner of the Birchwood Real Estate Group; and zTech Committee Vice Chair Stephanie Oehler, Founder of Savvy Leasing, (soon to be Savvy Leading). Learn more at https://www.naahq.org

This episode welcomes guest Host Shellie Sims, NAA Education Institute Director of Workforce Development, to kick off the celebration of Residential Property Management (RPM) Careers Week (RPM - Careers Week | National Apartment Association (naahq.org)!  RPM Careers Week is packed with fun challenges, prizes and RPM professionals celebrating each other, featuring "Why I love My RPM Career Monday;" "Maintenance and Service Professionals Tuesday;" "Onsite Apartment Teams Day Wednesday," sponsored by Chadwell Supply; "Super Supplier Collaborator Thursday," sponsored by the NAA National Suppliers Council; and Leadership Support Services Friday.  Shellie is joined by Todd Hignite, Vice President, Hearth Management in Cincinnati; Patrick Lawson, Regional Facilities Manager, Asset Living, East Division in Fort Myers, Florida; and Michelle Childers, Vice President of Industry Relations for Chadwell Supply in Birmingham, Alabama.   

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we visit with Kim Hurd, Executive Vice President of Property Management for KCG Companies in Indianapolis, and 2024 President of the National Apartment Association Education Institute (NAAEI) Board of Directors, who walks us through all the recent announcements and great things happening at NAAEI, including the launch of the Platform for Apartment Credential Engagement (PACE).Learn more about NAAEI credentials, as well as online training and continuing education credits, courses and resources available through the Visto, NAAEI's online learning platform.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's trio of Federal Legislative Affairs Directors, Maria Spencer, Jason Lynn and Jodie Anderson to walk through the rental housing industry's federal legislative priorities. For those interested in learning more about housing policy, NAA has a wealth of resources, including a policy issues library, state-by state legislative tracker, the Apartment Advocate and Apartment Advocate Pro newsletters, and much more, all on NAA's website. You are also invited to register for Advocate, NAA's annual advocacy conference and Lobby Day, March 12-13 in Washington, D.C. 

Just in time for Women's History Month, this episode of the NAA Apartmentcast is the first in a series discussing women in technology, supported by and featuring two members of NAA's Technology Committee, Michele Crochetiere, Senior Director of Client Services for One11 Advisors, an Altus Group business; and Gina Carter, Vice President of Operations at Blue Ridge Companies. Learn more at https://www.naahq.org

Episode 12 is the third in an ongoing series supported by NAA's NEXT GEN committee, highlighting apartment career journeys and career advice. This episode features Kayla Quint, a Regional Property Manager for Willow Bridge Property Company (formerly Lincoln Property Company). She is an NAA Board Member and Region 9 Regional Vice President, and has served on a multitude of NAA Committees, including Governance, Legislative, Membership, RPM Careers, Operations, NEXT GEN and more. 

Episode 11 is the second in an ongoing series supported by NAA's NEXT GEN committee, highlighting apartment career journeys and career advice. This episode features Brett Frank, a multi-site Community Director for Centerspace in Denver. He is a member of both the 2023 NAA Budget and Finance Committee and the Diversity, Equity and Inclusion Community, as well as a 2024 member of the NAA Technology Committee. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's AVP of Housing Policy & Regulatory Affairs Nicole Upano, and Jodie Anderson, Director, Federal Legislative Affairs for NAA, for an update on federal regulation and legislative affecting rental housing. For those interested in learning more about housing policy, NAA has a wealth of resources, including a policy issues library, state-by state legislative tracker, the Apartment Advocate and Apartment Advocate Pro newsletters, and much more, all on NAA's website. You are also invited to register for Advocate, NAA's annual advocacy conference and Lobby Day, March 12-13 in Washington, D.C. d

Episode 9 is the first in an ongoing series supported by NAA's NEXT GEN committee, highlighting apartment career journeys and career advice. This episode features NAA Board Member, NEXT GEN committee Chair and Region 9 RVP Katie Wrenn, Director of Training and Development for WRH Realty Services in Jacksonville. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with Khara House, 2023 Chair of NAA's DE&I Committee and Director of Communications and Public Affairs for the Bella Group; Lorri Oliver Goldmann, Vice Chair of the DE&I Committee and the Vice President of Diversity and Inclusion for Avenue5 Residential; and Marci French, Immediate Past Chair of the DE&I Committee and the Vice President of Asset Management for HRG Asset Management as well as Chief facilitator for French's Leadership Solutions. There are a litany of resources available on NAA's website, including DE&I Education Programs, webinars, resources and tools, events and initiatives, scholarship opportunities and forums. Visit naahq.org/ diversity-equity-inclusion for more.NAA Diversity, Equity & Inclusion (DE&I) Awareness Week is back, Oct. 16-20. Register and learn more today!

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's Leah Cuffy, Director of Industry Advocacy Research, to discuss the launch of NAA's 2023 edition of the Dollar of Rent. Read more about NAA's Dollar of Rent analysis and download the explanatory infographic.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's Josh Gold, Senior Vice President, Member Education, Programs, & Affiliate Engagement, to discuss the launch of NAA and HD Supply's newest program, Maintenance Legends. Nominate a legendary maintenance professional today!

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's Leah Cuffy, Director of Advocacy Research, to chat about the release of NAA's rent control research, "Examining the Unintended Consequences of Rent Control Policies in Cities Across America." The full report and companion infographic are now available for download. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's Clark Ebbert, Director of Conference Education Programming, to chat about the breadth of educational offerings at Apartmentalize, the largest, most important annual gathering of rental housing professionals. Register today for Apartmentalize, June 7-9 in Atlanta. 

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA's three Legislative Affairs Directors, Maria Spencer, Jason Lynn and Jodie Applewhite, to walk the industry through key pieces of federal legislation affecting rental housing. Register today for NAA's annual advocacy conference, Advocate, March 28-29 in Washington, D.C.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA VP of Research Paula Munger for a conversation centered on apartment market trends, the labor market, inflation, demographics, housing affordability, adaptive reuse and more.

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, our very first, we sit down with NAA SVP of Government Affairs Greg Brown for a conversation centered on federal legislative and regulatory affairs headed into 2023.